(upbeat music) >> Welcome to the Cubes coverage of Mobile World Congress, 2021. We are here in person in Barcelona, as well as remote. It's a hybrid event. You're going to have the physical space in Barcelona for the first time, since 2019 and virtual worlds connecting. I've got a great guest here from Google, Shailesh Shukla, Vice President General Manager of the networking team, Google Cloud. Shailesh, great to see you. Thank you for coming on the Cube for the special presentation for Mobile World Congress. As the edge networking core edge human devices, all coming together, thanks for coming on. >> Thank you so much, John. It's great to see you again. And it's always a pleasure talking to "theCUBE" and I wanted to say hello to everybody from, you know, in mobile world Congress. >> Yeah, and people don't know your background. You've got a great history in networking. You've been there, many ways of innovation. You've been part of directly a big companies that were now known big names are all there, but now we haven't had a Mobile World Congress 2019. Think about that, that's, you know, many months, 27 months gone by, since the world has changed in TelcoOR I got to ask you, what is the disruption happening? Because think about that since 2019, a lot's changed in TelcoOR cloud is scale has happened. You've got the edge developing. It's IT like now, what's your take Shailesh tell us? >> Yeah John, as you correctly pointed out, you know, last 18 months have been very difficult and you know, I'll acknowledge that right upfront for a number of people around the world. Empathize with that now in the TelcoOR and kind of the broader edge world. I would say that the last 18, 24 months have actually been transformative COVID it turns out was a very interesting sort of, driver of completely new ways of both living as well as working right, as we all have experienced. I don't think that I've had a chance to see you live in 24 months. So what we are seeing is the following, number one, number of TelcoORs carriers around the world have started the investment process for 5g right? And deployment process. And that actually changes the game as you know, due to latency, due to all of the capabilities around kind of incredible bandwidth, right? Much lower latency, as well as much higher kind of enterprise oriented capabilities, right? So network slicing as an example, quality of service, you know, by a traffic type and for a given enterprise. So that's number one. Number two, I would say that the cloud is becoming a lot more kind of mainstream in the world, broader world of telecom. What we are seeing is a incredible amount of partnerships between telecom carriers and cloud providers, right? So instead of thinking of those two as separate universes, those are starting to come together. So I believe that over a period of time, you will see the notion of kind of cloud native capability for both the IT side of the house, as well as the network side of the house is becoming, you know, kind of mainstream, right. And then the third thing is that increasingly it's, a lot more about enabling new markets, new applications in the enterprise world, right? So certainly it opens up a new kind of revenue stream for service providers and carriers around the world. But it also does something unique, which is brings together the cloud capabilities, right around elasticity, flexibility, intelligence, and so on with the enterprise customer base that most of the cloud providers already have. And with the combination of 5g brings it to the telecom world. And those, you know, I started to call it as a, kind of the triad, right? The triad of an enterprise, the telecom service provider and the cloud provider, all working together to solve real business problems. >> And it's totally a great call out there on the pandemic. I think the pandemic has shown us coming out of it now that cloud scale matters. And you look at all its successes between work play and how we've all kind of adjusted the cloud technologies. We're a big part of that, those solutions that, that got us through it. Now you've got the edge developing with 5g. And I got to ask this question because when we have CUBE interviews with all the leaders of engineering teams, whether it's in the industry or at customers in the enterprise, and even in the telcos, the modern application teams have end to end visibility into the workload. You start to see more and more of that. You starting to see more open source in everything, right? And so, okay. I buy that. You've got an SRE on the team. You've got some modern developers you're shifting left, you've got Develops, all good, all cloud. However, you're a networking guy. You know this, routing packets across multiple networks is difficult. So if you're going to have end to end visibility, you got to have an end to end intelligence on the networking. How is that being solved? Because this is a critical discussion at here at mobile world Congress. Okay, I buy cloud native, I buy observability, I buy open source, but I got to have end-to-end visibility for security and workload management and managing all the data. What's the answer on the network side? >> Yeah, so that's a great question. And the simple way to think about this is first and foremost you need kind of global infrastructure, right? So that's a given and of course, you know, Google with its kind of global infrastructure and some of the largest networks in the world, we have that presence, right. So that's important. Second is to be able to abstract away that underlying infrastructure and make it available to applications through an set of APIs, right? So I'll give an analogy here just as you know, say 10 years ago, around 10 years ago, Android came into the market from Google in the following way. What it did was that it abstracted away the underlying devices with a simple kind of layer on top of operating system, which exposed APIs not bound. So that application developers can write new applications. And that actually unleashed, you know, it ton of kind of creativity right around the world. And that's precisely what we believe is kind of the next step, as you said, on an end to end observability basis, right? What if you can do an abstraction away from all of the underlying kind of core infrastructure provide the right API the right kind of information around observability around telemetric instead of making, cloud and infrastructure, the black box, make it open, make it kind of visible to the applications, bring that to the applications and let the let a thousand flowers bloom, right? The creativity in each vertical area is so significant because there are independent software vendors. There are systems integrators, they're individual developers. So one of the things that we are doing right now is utilizing open source technologies, such as Kubernetes, right? Which is something that Google actually brought into the market. And it has become kind of the de facto standard for all of the container and modernization of applications. So by leveraging those open technologies, creating this common control plane, exposing APIs, right? For everything from application development to observability, you certainly have the ability to solve business problems through a large number of entities in the systems integrator and the ISV and the developer community. So that's the approach that we're taking John >> I love the Android analogy of this obstruction layer, because at that time the iPhone was closed. It still is. And they got their own little strategy there. Android went the other way. They went open when open abstraction now obstruction layers are good. And now I want to get your thoughts on this because anyone in operating systems knows abstractions are great for innovation. How does that apply to the real world on telco? Because I get how it could add some programmability in there. I get the control plane piece, putting it into the operator's hands. How do you guys see and how do you guys talk about the edge service offering? What does it mean for the telco? Because well, they get this, right. This is going to be in telco cloud developer play. It's going to be a cloud ecosystem play. It's an opportunity for a new kind of telco system. How do you see that rolling out in the real world? >> Great question, John. So the way I look at it, actually even we should take a step back, right? So the confluence of 5g, the kind of cloud capabilities and the edge is, you know, very clear to me that it's going to unleash and significant amount of innovation. We are in early stages. No question, but it's going to drive innovation. So one almost has to start by saying what exactly is edge, right? So the way I look at it is that the edge can be a continuum all the way from kind of an IOT device, an automobile, or an enterprise edge, like a factory location or a retail store, or kind of a bank branch to the telecom edge, which is where the service providers have. Not only their points of presence and central offices, but increasingly a very large amount of intelligent land sites as well, right? And then the kind of the public cloud edge, right? Where, for example, Google has, you know, twenty-five plus kind of regions around the world, 144, you know, pops, lots of CDN locations. We have, you know, a few thousand nodes deployed deep inside service provider networks for caching of content and so on. So if you think about these as different places in the network that you can deploy compute storage and intelligence act, right. And do that in a smart way, right? For example, if you were to run the learning algorithms in the cloud with its flexibility and elasticity and run the inferencing at the edge, very edge at the point of sort of a sale or a point a very consumer standing. Now you suddenly have the ability to create a variety of edge applications. So going back to the new question, what have we seen? So what we are seeing is depending on the vertical, there are different types of edge applications, okay. So let's take a few examples and I'll give you some, a favorite example of mine, which is in the sports arena. So in baseball, right, when you are in a stadium and soon there are people sort of starting to be in stadiums, right. And if pitcher is throwing the pitch, right, the trajectory of the ball, the speed of the pitch, where the batter is, you know, what the strike zone is and all of these things, if they can be in a stadium in real time, analyzed and presented to the consumer as additional intelligence and additional insight, suddenly it actually creates kind of a immersive experience even though you may be in the stadium, looking at the real thing, you are also seeing an immersive experience. And of course at home, you get a completely different experience, right? So the idea is that in sports, in media and entertainment, the power of edge compute and the power of AI ML, right, can be utilized to create completely new immersive experiences. Similarly, in a factory or an automotive environment, you have the ability to use AI ML and the power of the edge and 5g coming together to find where the defects are in a manufacturing environment, right? So every vertical, what we're finding is there are very specific applications, which you can call us kind of killer apps, right in the edge world, that over time will become prevalent and mainstream and they will drive the innovation. They will drive deployment, and they also will drive ultimately kind of the economics of all of this. >> You're laying out, essentially the role of the public cloud and the telco market. I'd love to get your thoughts because a lot of people are saying, "Oh, the cloud, it's all edge now it's still going back to a on premises." This is not the case. I mean, I've been really vocal on this. The public cloud and cloud operations is now the new normal. So developers are there. So I want you to explain real quick, the role of the public cloud in the telecom market and the telecom edge, because now they're working together, you got a distraction, you mentioned that Android leg environment coming, it's going to be an Android, like effect that eked abstraction, you got old ran out there creating these connection points for interoperability, for radio signals and the in transceivers or the edge of the radios. All of this is happening. How is Google powering this? What is the role of public cloud in this? >> Yeah, so let me first talk about generically, the role of public cloud. Then I'll talk about Google, okay. In this, in particular. So if at the end of the day, the goal here is to create applications in a very simple and efficient manner, right? So what do you like if you look put that as the goal, then the public cloud brings, you know, three fundamental things. Number one is what I would call as elasticity and flexibility, right? So why is this important? Because as we discussed earlier, edge is not one place. It's a variety of kind of different locations. If there is a mechanism to create this common control plane and have the ability to kind of have elastic compute, elastic networking, elastic storage, and have this deployed in a flexible manner. Literally if you think about it like an effortless edge is what we are starting to call it. You can move workload and capability and run it precisely where it makes sense, right? Like I said, earlier, training and learning algorithms in the deep cloud, inferencing at the very edge, right? So if you can make that decision, then it becomes very powerful. So that's the first point, elasticity and flexibility that the cloud can bring. Second is intelligence, the whole notion of leveraging the power of data and the power of AI and ML is extremely crucial for creation of new services. So that's something that the public cloud brings. And the third is this notion of right once deploy anywhere, right? This notion of kind of a full stack capability that open kind of developer ecosystem can be brought in. Like we talked about Kubernetes earlier. So if there's a way in which you can bring in those developer and ISV ecosystem, which is already present in the world of public cloud, that's something that is the third thing that public law brings. And Google strategy very simply is to play on all of these. Because Google has incredibly rich deployment experience around the world for some of the largest services on the planet, right? With some of the biggest infrastructure in the networking world. Second is we have a very open and flexible approach, right? So open, as you know, we not only leverage kind of the Kubernetes environment, but also there are many other areas, Guinea native, and so on where Google has brought a lot of open kind of capabilities to the broader market. And the third is the enablement of the ecosystem. So last year, we actually announced 200 applications, from 30 ISV in multiple verticals that we're now going to be deployed on Google cloud in order to solve specific business pain points, right. And building out that ecosystem, working with telecom service providers with systems integrators with equipment players is the way that we believe Google cloud can make a difference in this world of developing edge applications. We are seeing great traction, John, you know, whether it is in the carrier world, you know, carrier such as orange telecom Italia, telus SK Telekom, Vodafone. These have all publicly announced their work with Google cloud, leveraging the power of data analytics, AIML, and our very flexible infrastructure. And then a variety of kind of partners and OEM players in the industry, as an example, Nokia, right. Am docs and Net cracker and many others. So we are really excited in the traction that we are getting, and we believe that public cloud is going to be a key part of the evolution of the telecom industry. >> Shukla it's great to have you on Shailesh Shukla VP and GM of networking at Google cloud. And I would just add to that final point there that open and this Android like open environment is going to create a thousand flowers to bloom those, a new applications, new modern applications, new companies, a new ecosystem in the telco cloud. So, congratulations, thanks for coming on and sharing your insights on Google cloud, you guys are about the data and being open. Thanks for coming on. >> Thank you, John. Great to talk to you, okay. >> It keeps coverage of mobile Congress, Google cloud featured interview here on theCUBE. Really a big part of the public cloud is going to be a big driver. Call it public cloud, hybrid cloud. Whatever you want to call it, it's the cloud cloud and edge with 5g making a big difference and changing the landscape in front of innovation for the telco space. I'm John Farrow, your CUBE host, thanks for watching.

>> Announcer: From around the globe, it's theCUBE. Covering Google Cloud Next on Air '20. >> Hi, I'm Stu Miniman. And this is theCUBE's coverage of Google Cloud Next On Air. One of the weeks that they had for the show is to dig deep into infrastructure, of course, one of the foundational pieces when we talk about cloud, so happy to welcome to the program, I've got two of the general managers for both compute and networking. First of all, welcome back one of our cube alumni, June Yang, who's the vice president of compute and also welcoming Shailesh Shukla who's the vice president and general manager of networking both with Google Cloud. Thank you both so much for joining us. >> Great to be here. >> Great to be here, thanks for inviting us Stu. >> So June, if I can start with, you know, one of the themes I heard in the keynote that you gave during the infrastructure week was talking about, we talked about meeting customers where they are, how do I get, you know, all of my applications that I have, obviously some of them are building new applications. Some of them I'm doing SaaS, but many of them, I have to say, how do I get it from where I am to where I want to be and then start taking advantage of cloud and modernization and new capabilities. So if you could, you know, what's new when it comes to migration from a Google Cloud standpoint and, you know, give us a little bit insight as to what you're hearing from your customers. >> Yeah, definitely happy to do so. I think for many of our customers, migration is really the first step, right? A lot of the applications on premise today so the goal is really how do I move from on prem to the cloud? So to that extend, I think we have announced a number of capabilities. And one of the programs that are very exciting that we have just launched is called RAMP program which stands for Google Cloud Rapid Assessment and Migration Program. So it's really kind of bundling a holistic approach of you know, kind of programs tooling and you know, as well as incentives altogether to really help customer with that kind of a journey, right? And then also on the product side, we have introduced a number of new capabilities to really ease that transition for customer to move from on premise to the cloud as well. One of the things we just announced is Google Cloud VMware Engine. And this is really, you know, we built as a native service inside Google as a (indistinct) to allow customer to run their VMware as a service on top of Google infrastructure. So customers can easily take their, you know, what's running on premise, that's running VMware today and move it to cloud was really no change whatsoever and really lift and shift. And your other point is really about a modernization, right? Cause most of our customers coming in today, it's not just about I'm running this as a way it is. It's also, how do I extract value out of this kind of capability? So we build this as a service so that customer can easily start using services like BigQuery to be able to extract data and insights out of this and to be able to give them additional advantages and to create new services and things like that. And for other customers who might want to be able to, you know, leverage our AI, ML capability, that's at their fingertips as well. So it's just really trying to make that process super easy. Another kind of class of workloads we see is really around SAP, right? That's our bread and butter for many enterprises. So customers are moving those out into the clouds and we've seen many examples really kind of really, allow customers to take the data that's sitting in SAP HANA and be able to extract more value out of those. Home Depot is a great example of those and where they're able to leverage the inquiry to take, you know, their stockouts and some of the inventory management and really to the next level, and really giving a customer a much better experience at the end of the day. So those are kind of just a few things that we're doing on that side to really make you a customer easy to lift and shift and then be able to modernize along the way. >> Well yeah, June, if I would like to dig in a little bit on the VMware piece that you talked about. I've been talking of VM-ware a bit lately, talking to some of their customers leveraging the VMware cloud offerings and that modernization is so important because the traditional way you think about virtualization was I stick something in a VM and I leave it there and of course customers, I want to be able to take advantage of the innovation and changes in the cloud. So it seems like things like your analytics and AI would be a natural fit for VMware customers to then get access to those services that you're offering. >> Yeah, absolutely. I think we have lots of customers, that's kind of want to differentiators that customers are looking for, right? I can buy my VMware in a variety of places, but I want to be able to take it to the next level. How do I use data as my differentiator? You know, one of the core missions as part of the Google mission is really how do we help customers to digitally transform and reimagine their business was a data power innovation, and that's kind of one key piece we know we want to focus on, and this is part of the reason why we built this as really a native service inside of Google Cloud so that you're going through the same council using, you know, accessing VMware engine, accessing BigQuery, accessing networking, firewalls, and so forth, all really seamlessly. And so it makes it really easy to be able to extend and modernize. >> All right, well, June one of the other things, anytime we come to the Cloud event is we know that there's going to be updates in some of the primary offerings. So when it comes to compute and storage, know there's a number of announcements there, probably more than we'll be able to cover in this, but give us some of the highlights. >> Yeah, let me give some highlights I mean, at the core of this is a really Google Compute Engine, and we're very excited we've introduced a number of new, what we call VM families, right? Essentially different UBM instances, that's catered towards different use cases and different kinds of workloads. So for example, we launched the N2D VM, so this is a set of VMs on EMD technology and really kind of provide excellent price performance benefit for customers and who can choose to go down that particular path. We're also just really introduced our A2 VM family. This is based on GPU accelerator optimized to VM. So we're the first ones in the market to introduce NVIDIA Ampere A 100. So for lots of customers who were really introduced, we're interesting, you know, use GPU to do their ML and AI type of analysis. This is a big help because it's got a better performance compared to the previous generation so they can run their models faster and turn it around and turn insights. >> Wonderful. Shailesh, of course we want to hear about the networking components to, you know, Google, very well known you know, everybody leverages Google's network and global reach so how about the update from your network side? >> Absolutely. Stu, let me give you a set of updates that we have announced at next conference. So first of all as you know, many customers choose Google Cloud for the scale, the reach, the performance and the elasticity that we provide and ultimately results in better user experience or customer experience. And the backbone of all of this capability is our private global backbone network, right? Which all of our cloud customers benefit from. The networking is extremely important to advance our customers digital journeys, the ones that June talked about, migration and modernization, as well as security, right? So to that end, we made several announcements. Let's talk about some of them. First we announced a new subsea cable called the Grace Hopper which will actually run between the U.S. on one side and UK on the other and Spain on another leg. And it's equipped with about 16 fiber pairs that will get completed in 2022. And it will allow for significant new capacity between the U.S. and Europe, right? Second Google Cloud CDN, it's one of our most popular and fast-growing service offerings. It now offers the capability to serve content from on prem, as well as other clouds especially for hybrid and multicloud deployments. This provides a tremendous amount of flexibility in where the content can be placed and overall content and application delivery. Third we have announced the expansion of our partnership with Cisco and it's we have announced this notion of Cisco SD-WAN Cloud Hub with Google Cloud. It's one of the first in the industry to actually create an automated end to end solution that intelligently and securely, you know, connects or bridges enterprise networks to any workload across multiple clouds and to other locations. Four, we announced a new capabilities in the network intelligence center. It's a platform that provides customers with unmatched visibility into their networks, along with proactive kind of network verification, security recommendations, and so on. There were two specific modules there, around firewall insights and performance dashboard that we announced in addition to the three that already existed. And finally, we have a range of really powerful announcements in the security front, as you know, security is one of our top priorities and our infrastructure and products are designed, built and operated with an end to end security framework and end to end security as a core design principle. Let me give you a few highlights. First, as part of making it easy for firewall management for our customers to manage firewall across multiple organizations, we announced hierarchical firewall. Second, in order to enable, you know, better security capability, we announced the notion of packet metering, right? So which is something that we announced earlier in the year, but it's now GA and allows customers to collect and inspect network traffic across multiple machine types without any overhead, right? Third is, in actually in our compute and security teams, we announced the capability to what we call as confidential VMs, which offer the ability to encrypt data while being processed. We have always had the capability to encrypt data at rest and while in motion, now we are the first in the industry to announce the ability to encrypt data even while it is being processed. So we are really, you know, pleased to offer that as part of our confidential computing portfolio. We also announced the ability to do a managed service around our cloud armor security portfolio for DDoS web application and bot detection, that's called Cloud Armor Managed Protection. And finally we also announced the capability called Private Service Connect that allows customers to connect effortlessly to other Google Cloud services or to third party SaaS applications while keeping their traffic secure and private over the, in kind of the broader internet. So we were really pleased to announce in number of, you know, very critical kind of announcements, products and capabilities and partnerships such as Cisco in order to further the modernization and migration for our customers. >> Yeah, one note I will make for our audience, you know, check the details on the website. I know some of the security features are now in data, many of the other things it's now general availability. Shailesh, follow up question I have for you is when I look in 2020, the internet patterns of traffic have changed drastically. You saw a very rapid shift, everyone had needed to work from home, there's been a lot of stresses and strains on the network, when I hear things like your CDN or your SD-WAN partnership with Cisco, I have to think that there's, you know, an impact on that. What are you seeing? What are you hearing from your customers? How are you helping them work through these rapid changes to be able to respond and still give people the, you know, the performance and reliability of traffic where they need it, when they need? >> Right, absolutely. This is a, you know, very important question and a very important topic, right? And when we saw the impact of COVID, you know, as you know Google's mission is to be, continue to be helpful to our customers, we actually invested and continue to invest in building out our CDN capability, our interconnect, the capacity in our network infrastructure, and so on, in order to provide better, for example distance learning, video conferencing, e-commerce, financial services and so on and we are proud to say that we were able to support a very significant expansion in the overall traffic, you know, on a global basis, right? In Google Clouds and Google's network without a hitch. So we are really proud to be able to say that. In addition there are other areas where we have been looking to help our customers. For example, high performance computing is a very interesting capability that many customers are using for things such as COVID research, right? So a good example is Northeastern University in Boston that has been using, you know, a sort of thousands of kind of preemptable virtual machines on Google Cloud to power very large scale and a data driven model and simulations to figure out how the travel restrictions and social distancing will actually impact the spread of the virus. That's an example of the way that we are trying to be helpful as part of the the broader global situation. >> Great. June, I have to imagine generally from infrastructure there've been a number of other impacts that Google Cloud has been helping your customers, any other examples that you'd like to share? >> Yeah, absolutely. I mean, if you look at the COVID impact, it impact different industries quite differently. We've seen certain industries that just really, their demand skyrocketed overnight. For example you know, I take one of our internal customer, Google, you know, Google Meet, which is Google's video conferencing service, we just announced that we saw a 30X increase over the last few months since COVID has started. And this is all running on Google infrastructure. And we've seen similar kind of a pattern for a number of our customers on the media entertainment area, and certainly video conferencing and so forth. And we've been able to scale to beat these key customer's demand and to make sure that they have the agility they need to meet the demand from their customers and so we're definitely very proud to be part of the, you know, part of this effort to kind of enable folks to be able to work from home, to be able to study from home and so on and so forth. You know, for some customers, you know, the whole business continuity is really a big deal for them, you know, where's the whole work from home a mandate. So for example, one of our customers Telus International, it's a Canadian telecommunication company, because of COVID they had to, you know, be able to transition tens and thousands of employees to work on the whole model immediately. And they were able to work with Google Cloud and our partner, itopia, who is specializing in virtual desktop and application. So overnight, literally in 24 hours, we're able to deploy a fully configured virtual desktop environments from Google Cloud and allow their employees to come back to service. So that's just one example, there's hundreds and thousands more of those examples, and it's been very heartening to be part of this, you know, Google to be helpful to our customer. >> Great. Well, I want to let both of you just have the final word when you're talking to customers here in 2020, how should they be thinking of Google Cloud? How do you make sure that you're helping them in differentiating from some of the other solutions and the environment? May be June if we could start with you. >> Sure, so at Google Cloud, our goal is to make it easy for anyone you know, whether you're big big enterprises or small startups, to be able to build your applications, to be able to innovate and harness the power of data to extract additional information, insights, and to be able to scale your business. As an infrastructure provider, we want to deliver the best infrastructure to run all customers application and on a global basis, reliably and securely. Definitely getting more and more complicated and you know, as we kind of spread our capacity to different locations, it gets more complicated from a logistics and a perspective as well so we want to help to do the heavy lifting around the infrastructure, so that from a customer, they can simply consume our infrastructure as a service and be able to focus on their businesses and not worry about the infrastructure side. So, you know, that's our goal, we'll do the plumbing work and we'll allow customers innovate on top of that. >> Right. You know, June you said that very well, right? Distributed infrastructure is a key part of our strategy to help our customers. In addition, we also provide the platform capability. So essentially a digital transformation platform that manages data at scale to help, you know, develop and modernize the applications, right? And finally we layer on top of that, a suite of industry specific solutions that deliver kind of these digital capabilities across each of the key verticals, such as financial services or telecommunications or media and entertainment, retail, healthcare, et cetera. So that's how combining together infrastructure platform and solutions we are able to help customers in their modernization journeys. >> All right, June and Shailesh, thank you so much for sharing the updates, congratulations to your teams on the progress, and absolutely look forward to hearing more in the future. >> Great, thank you Stu. >> Thank you Stu. >> All right, and stay tuned for more coverage of Google Cloud Next On Air '20. I'm Stu Miniman, thank you for watching theCUBE. (Upbeat music)

>>Hi, I'm Peter Burress. And welcome back to know the Cube conversation. This one from B M sees Helix Immersion Day at Santa Clara Marriott in Santa Clara, California. Once again, we've got a great set of topics for today Today, Right now we're gonna talk about is the everybody talks about the explosion in the amount of data, but nobody talks about the resulting or associated explosion in software. And that may in fact, be that an even bigger issue than the explosion and data. Because ultimately, we want to apply that data and get work done. That's gonna require that we rethink service's rethink service management, rethink operations and rethink operations management in the context of how all this new software is gonna create new work but also can perform new classes of work. Soto have that conversation. We've got a couple of great guests. New York. And here is the BMC president of Digital Service is in operations management division to BMC. Welcome back to the Cube. >>Thank you. >>And me Here shoot Close the CEO of Automation anywhere here. Welcome to the Cube. So Naoki, I want to start with you. A year ago, we started on this journey of how this new digital service is is going to evolve to do Maur types of work for people. How has be emcees? Helix Platform evolved in that time. >>So if you remember last time, it's almost a year. Back when we launched Helix, which was all around taking the service management capability that we had on Prem Minute available in cloud continue rise so customers can run and cut of their choice and provided experience through various channels bought as channel off that customer experience. This is what we had released last time. We call it the three C's for Helix, Everything in cloud containerized with cognitive capabilities so customers can transform that experience in this version. What we are extending helix is with the operation side. So although I Tom capabilities that we have in our platform are now a part off Felix, so we have one entering platform so that customers can discover every asset that they have on prominent loud monitor those assets detected anomalies service bought four lines of business and for i t. For immediate issues that happen, vulnerabilities that are there in the system and automatically optimized capacity and cost on holistic. This whole closed loop off operations and service coming together is what this next day off innovations that were launching BMC Helix >>Soma here New York He's talked about very successfully, and Felix has been a very successful platform for improving user experience. But up front, I noted that we're not just talking about human beings as users anymore. We're talking about software is users R p a robotic process. Automation is a central feature of some of these new trends. Tell us a little bit about how robotic process automation is driving an increased need for this kind of digital service in operations management capability? >>Sure think it a high level you have to think of. The new organization has augmented organization that are human and what's working side by side, each doing what they're best at. And so, in a specific example of a service organization, uh, the the BMC hell ex ist Licht Alexis Taking this is Think of this as a utility where the way you plug it into an electricity outlet and switch on the light and you get the electricity, you plug into the BMC helix, and behind it, you have augmented workforce of chat boards are pia bots, human beings each doing what they're best at and giving a far superior customer experience and like any other that is happening now. And that's the future off service industry. >>But when you point a human, so to speak metaphorically into that system, there's a certain amount of time there's a certain amount of training. There's a certain, and as a consequence, you can have a little bit more predictable scale. That doesn't mean that you don't end up with a lot of complexity, but our p A seems that the potential of our P A seems that you're going to increase the rate at which these users, in this case, digital users are going to enter into the system. You don't have a training regimen you can attach to them. They have to be tested. They have to be discovered. You have to be put in operation with reliability. How is that ultimately driving the need for some of these new capabilities? >>I think you if you think of this, if you think of this box as a digital workers, you almost have to go through the same process that you would go through human beings. You onboard them in terms of you, configure them. You trained them with cognitive capabilities and the and then in. The one difference is the monitor themselves. Without any bias they give, they can give you. They can give their own performance rating performance rating card. Um, but the beauty off this is when human and what's work together because there are some functions that the bots can do well. And then at some point they can hand off to the human beings and human beings. Do some of the more interesting work that is based on judgment. Call customer service. All of that, um, so that the combination is is the end goal for everybody >>and to add would be here said right, that customer experience, whether you're providing experience to employees, are consumers and customers. That is the ultimate goal. That's ultimate result of what you want to get and the speed at which you provided experiences, the accuracy of which you provide experience of the cause, that which you provided experience becomes a competitive sensation, which is where all this automation, this augmentation that they're doing with humans and bots is what enables us to do that right for or large enterprise customers May major service organizations trying to transform into that beautiful. >>But increasingly, it seems as though the, uh, the things that we have to do to orchestrate in ministry Maur users digital and human undertaking Maur complex tasks where each is best applied is really driving a lot of new data mentioned upfront, an enormous amount of software and you said new experiences. But those experiences have to be reliable, have to be secure. They have to be predictable. So that suggests this overwhelming impact of all of these capabilities. You talk about a digital tsunami? What are some of the key things? Do you think Enterprise is gonna have to do to start engaging that? >>Yeah, I'm incredibly college 40 nursery revolution. Whether we call our initial transformation, I think what we all are experiencing is the tsunami Texan ami, right, Tsunami of clouds, where you have corruption clouds, private clouds have a close marriage clouds, tsunami of devices, not just more valid visors, but also has everything alone, as is getting connected devices, tsunami of channels. I mean, as an end user, I wantto experience that in the channel of my preference lack as a journalism as a channel tsunami of bots, off conversation, bullets in our Peabody. So in this tsunami, I think what everyone is trying to figure out is, how do they manage this explosion? It's humanly impossible to do it all manually. You have toe augment it. But of course, intelligence, I'm all. But then, of course, boss, become a big part of that augmentation toe. Orchestrate all of them back to back cross. >>I would say that the this is no longer nice to have, because if you look it from over consumer's perspective, last 20 years of digital technologies off from my Amazons and Google's of the World, Netflix and others they have created this mind set off instant customer gratification, and we all been trained for it. So what was acceptable five years ago is no longer acceptable in our own lives, I e. And so this new standard off instant result instant outcome. Instant respond. Instant delivery V. Just expected. Right. Once you're end, consumer begins to do that. We as a business is no longer have a choice that's writing on the wall. And so what? This new platform Zehr doing like you'd be emcee. Hellickson automation anywhere is delivering their instant gratification. And when you think about it, more and more of the new customers that are millennials, they don't know any other way. So for them, this is the only experience they will relate. Oh, so again, this is not nice to see Oh, it is. But it is the only way only the world will operate, right? >>Well, what we're trying to do is take on new classes of customer experience, new operational opportunities to improve our profitability, innovate and find new value propositions. But you mentioned time arrival rate of transaction is no longer predictable. It's gonna be defined by the market, not by your employees. We could go on and on and on with that. What is taught us a little bit about automation anywhere and what automation anywhere is doing to try to ensure that as businesses go off to attend to the complexity creates new value at the same time can introduce simplicity where they could get scale and more automation. >>Sure, you earlier mentioned that with explosion of data came the explosion off applications And what? Let me focus on what problem or permission anywhere solves. If you look at large organizations, they have vast amount of applications, sometimes 408 100 few 1000 what we have seen. What we've been doing historically is using people as a human bridges between this applications. And we have a prettier that way for too long. And that's the world today. >>So humans are the interface >>humans at the bridges between applications and often called the salty air operations. That's the easiest way to describe it. So the what are two mission ever does is it offers this technology platform robotic process automation area in an Arctic split form that integrates all off it together into a seamless automation bought that can go across and with the eye it can make intelligent, intelligent choices. Um, and so now take that Combined with the BMC, Alex, and you have a seamless service platform that can deliver superior experience. >>So we've got now these swivel chair users now being software, which means that we could discover them more easily. We can monitor them more easily, and that feeds. He looks >>absolutely so you know, in our consumer wall, in a day to day life We are used to a certain experience of how we consume data or consume experiences with our TVs and all the channels that experience that we have an identity. Life is what people expect when they walk into the company, right walking to the Enterprise, which every IittIe organization is trying to figure out. How do they get to that level of maturity? So this is what the combination of what we're doing with Felix and automation anywhere brewing's that consumer great experiences into an enterprise >>world. Some here when we think about our p A. We're applying it in interesting and innovative ways, no question about it. But there are certain patterns of success. Give us some visibility into what you are seeing leads to success. And then what's the future of our P? A. How's that gonna involve over the next few years? >>Sure. Um, R P has been deployed across virtually every industry and virtually every department, so there are many ways to get started in All of them are right. But often we find is that you can either start in a central organization where in terror organization is doing everything centrally. It is a great way to get started. But eventually we learned that the Federated Way is the best way to end where hundreds of offices all over the world, if you are especially large organization, each business unit is doing it with I t providing governments and central security and policies and an actual bots running and being implemented all over the world eventually for a large gilt transformation. That is a common pattern we have seen among successful customers. >>And where do you think this is? Houses pattern going to evolve as enterprises gained more familiarity with it, innovating new and interesting ways and his automation anywhere, and others advance the state of the art. Where do you think it's gonna end up? >>The read is going is is I define it as an app store experience or a Google play experience. So if you think about how we operate over mobile devices today, if you want something on your device, you would look for a nap that does that. We're getting to a point where there is bought for everything in a digital worker for everything. So if you need certain job done, you first go to a what store? Uh that is an automation anywhere website. Look for about that. Does something higher or download that Bart. Get the work done and it comes pre built. Like many. There are works with BMC Felix on many of those, So s. So that is your 1st 1st way you will look, look for getting your work done in a new body economy. And if it if there's no but available, then you look for other options. It will transform how we work and how we think of >>work. In many respects, it's the gig economy with perfect contractor, and it's that leads to some very in string challenges. Ultimately, we start thinking about service Is so Ni aki based on what me here just talked about. Where does digital service is go as our P A joins other classes of users in creating those new experiences at new Prophet points and new value propositions, >>it becomes a competitive. How you provide that service can become a big competitive sensation for financial institutions. For telcos, which is a service industry, right, you're providing that service and, like two meters point, then the user hits that switch. They expect the light to come on If I'm an end user, that consumer warning a service from my telco provider, all from my, um, financial institution. I expect that service to be instantaneous at the highest accuracy accuracy at which super wide is gonna start driving competitor, official for financial institutions of financial institution Telco two Telco and that So I C companies, differentiating and really surviving are thriving in the long term. >>It's no longer becoming something that's nice to have its jacks or better in business, too. >>That's right. And the demo of the live demo that we saw today was really impressive because it sure that what would have taken a few days to happen now happens in three minutes. Right? It is, which is, which is almost the time it takes to call an uber. You know, when interpreters begin to do work at a pace that what you call an uber that's that's that's the future. Yes, it's here. >>Yes, so do I mean the demo that we do the entire enter and demo to request additional storage and being able to provisional remediating issues that we see predict cost and make it available to the end user develop whoever it is is asking for it in minutes. Alright, which used to take days and days. No, no, no, not to mention sometimes in pixels. >>It's typically done faster at scale, with greater reliability. Greater greater security, Certainly greater predictability, et cetera. All right. Here. Shukla, CEO of automation Anywhere. Yeah. Kenny, our president off the dental Service is and operations management division at BMC. Thanks both of you for being on the Cube. >>Thank you. >>Thank you. >>Once again, I'm Peter Burress and I want to thank you for participating in this cube conversation from Santa Clara Marriott at B M sees helix immersion days until next time.

>> From New York City, it's theCUBE! Covering Automation Anywhere, Imagine. Brought to you by Automation Anywhere. >> Welcome back everybody, Jeff Frick here with theCUBE, we're in Midown Manhattan at Automation Anywhere Imagine 2019. We were here last year, it's about 1,500 people who are excited to be back, the RPA space is really, really hot as evidenced by tons of investment coming into it and we're excited to have the CEO, fresh of the keynote but here Shukla the CEO and co-founder of Automation Anywhere. Great to see you and great job on the keynote. >> Thank you, great to see you too. >> Yeah, so I wanted to jump into some of the top level themes that you outlined that I think are so important and one of them was this whole concept of democratization of automation. We hear about it in Big Data, we hear about it at citizen developers and you guys are taking it really into the automation space and you had three things that were really important. One, it has to work for anyone. It's got to be available anywhere, which implies on anything. And it has to be available to any company, regardless of size. It sounds like you've really baked those concepts into a lot of the announcements that you've had today and where you're taking the company. So I wonder if you can dive a little bit deeper as to why those are guiding principles. >> Absolutely. I think what guides us there is that we believe that the power of technology lies when it impacts the lives of millions of people and makes them better. So you if you start with that premise, how do you make that possible. Now when you look at any technology that has affected, made millions of lives better, they had these three characteristics in common. Take an example of a personal computer or internet. It was available to anyone, for any kinds of people, any profile of people. It was available anywhere in any device and it was available for any sized company. So we have seen this play out a few times in our lifetime so, we have learned from that, that if our mission is to make power of RPA and AI reach millions of people and make their lives better, if that's the mission then we have to make this possible for anyone, for anywhere and for any sized company. >> And a big piece of that was the announcement of the community version which is free. So I'm sure there were some interesting discussions about moving to a freemium model and actually giving the software free for people that qualify. I wonder if you can talk about those discussions and clearly there's a bigger picture that you're focused on, versus just the revenue for one or two small customers. >> Right, so our community edition is free for small businesses, student and individual developers. And the reason why we did this is for two reasons. One is, we believe the students are our future and they will take this technology forward and we need more and more people with digital skills. So it seemed like the right place to invest and enable them with the next set of technologies. The reason to make it available free for developers is, we believe that today about 95% of processes that we automate are the processes that we do manually today. But that is changing very fast. In three to five years, 30% of things that we will automate will be the things that are not part of our lives today. It is things that we don't know yet, right? >> Right, right. >> And that happens every time. The way we use phones and everything, nobody could've predicted this. So we know that will happen like it happened in internet and other evolution. It will happen in our space as well. And developers are an amazing asset, they are the ones who will discover, find these new ways that none of us know about and they will create this new future in front of our eyes. So it makes sense to empower developers and especially developers are very picky, they want the best software available. They won't settle for anything less and because we have the complete intelligent digital workforce platform that includes the best RPA, artificial intelligence and analytics, (coughs) we thought they would love the power of this combined platform that is not available anywhere else. And true to the cause, as soon as we announced it we had an amazing success. The requests are pouring in from 120 countries worldwide and the adoption has been phenomenal. >> And you mentioned that on stage on the keynote that there's some examples out there where people are not doing automating of processes that they already did but are really starting to get creative in the uses of this tool and I think we see it over and over as you said, people miss the hype recurve, it's hard to see the future and it's hard to apply what we're doing today to what we're going to be doing in the future, because we really don't know. >> That's right. I think sometimes I describe this way to people, that when the new technology comes, people think that new technology is the train and the world is the stations. So the station remains where it is and the tain moves on, right? That's not how real world is. The real world is, the world is a train itself, that's moving forward and technology is one of the, you can say it's the first-- >> The locomotive. >> First locomotive or one of the pieces in it. But the whole world is moving as well. So we often, many of us get this wrong that, we make a mistake to think that, how will this new technology fill in a stationary world where that's not the case, the world is moving. >> The other thing you brought up I thought was pretty interesting is that, this is not to displace workers, it's to enable workers to do better and I couldn't help but think of, just like my PC helps me do my job better, the internet helps me do my job better, my phone and my ERP system all help me do my job better. So, of course, why wouldn't I want a powered AI assistant to help me do my job better. >> That's absolutely true. Look, I have a very extraordinary privilege of seeing this transformation through the eyes of thousands of people who use our platform every day, and I've visited about, of the 2,800 plus customers we have, I have visited hundreds of them and talked to thousands of people on the ground who use this technology. And there is not a single one of them who would go back. And I invariably ask that, after a few discussions I would say "Would you ever consider going back?", and the answer is universal across any country, any verticle. People do not want to go back to, why would you, why would you do a robotic job? And so, it is more clear than ever before that this transformation is certainly not about us, certainly not about bots. It is about empowering people so that they're more productive unlike any other time in human history. Taking it a step further, as you said, compared to where PCs brought us. >> You said, again I could go on your keynote all day long, another great thing you brought up which was just crushing, I think you said that 4% of people have jobs that need some degree of creativity. That is horrible! >> Is it not? Is it not? >> That is horrible. And again to personalize it, you talked about your kids and this world that they're going to be coming into, why would we want to put them into a robotic job? >> Right. So the data shows that only 4% of US jobs require medium creativity. And as a parent that is, I'm troubled by it because we, like all parents, we tell our children they can do anything. What do we mean by they can do anything? If they get one of those 4% jobs, that's still a medium level of creativity so probably we hope they get 4.1% of those jobs that require full human capacity, yeah? >> Right, right. >> That's not anything they can do. They don't have as many opportunities that they should have. And I think we need to create a better world with more opportunities for our children. I'll settle at 40% but 4% isn't acceptable. >> So a little bit about the business, cause the deeper stuff I think is more interesting, but the business is doing well, again. Since we last met you had this huge A round, I think someone said "The largest A round ever.". You put over half a billion dollars into the bank. A, what is that show in terms of validation from the marketplace, for the opportunities you guys are addressing? And then B, with great resources comes great responsibility, you know? So what are you doing next as you look into 2019, what are some of your top priorities? >> So we have been very fortunate to get the, as you mentioned about 550,000,000 in our series A round and it is, if not the largest, one of the largest series A round ever. I think it shows, first of all it's a validation of our market leadership and the growth of the category both. We continue to invest heavily in three areas. First is our RND investment continues to grow, especially in AI and making RPA accessible to millions. So those investments continue. We are significantly investing in the global expansion across, now we have offices in about 30, 35 countries worldwide. And the third is, we will carefully look at acquiring maybe new technologies and new acquisitions to make our digital labor platform more complete and offer customers more similar solutions. >> Right. So last question before I let you go, I know they got you flying back to back to back all day. It's really about the ecosystem. The Partner Ecosystem, you've got obviously a bunch of system integrators here which validates that they see a huge opportunity, but talk about how you're developing an ecosystem to extend the reach beyond just the people that work at Automation Anywhere. >> So we have two important pillars to our ecosystem. We have our site system integrators. We bought 700 plus partners who provide invaluable experience in various domains all over the world. Many of them provide the bots and the bot store that are domain specific, process specific, ready to tax and audit and finance and accounting and supply chain and oil and gas and telcos, across all industries. So they bridge the gap between technology and the customer specific, domain specific process. That's one very important pillar. The second important pillar is the software companies. So we have a great deal of partnerships with many of them, for example we have a continued partnership with IBM, with their digital business automation group. We recently announced partnership with Workrave that is very important to us. It has an enormous potential of how when you combine best in class, HR and cloud finance with best in class intelligent digital workforce. The possibilities of value creation is enormous. We today announced our partnership with Oracle and we extended our partnership with Microsoft on multiple fronts, and there are many more as well. So the two key pillars to our creating an ecosystem. Again, all of this is, almost everything that we do comes down to a single mission statement which is, how do we take the power of RPA and AI to millions of people and make their life better? >> Great, great mission. So again, thanks for having us. Congratulations on a great event and we look forward to watching the next year unfold. >> Thank you, I look forward to it (laughter) >> Alright he's been here, I'm Jeff, you're watching theCube. We're at Automation Anywhere Imagine 2019 in Midtown Manhattan, thanks for watching. We'll see you next time.

>> From Times Square in the heart of New York City, it's theCUBE. Covering Imagine 2018. Brought to you by Automation Anywhere. >> Hey welcome back everybody, Jeff Frick here with theCUBE. We're at Automation Anywhere Imagine 2018 in downtown New York city. We're really excited to have our next guest, the CEO is Mihir Shukla, the co-founder and also CEO. Great to see you. >> Thank you. >> So you're just coming off your keynote, there was so many great themes. Before we jump into the keynote, for people who aren't as familiar with Automation Anywhere, give 'em kind of the short history. Why did you guys start this, when did you guys start it, and where are we today? >> Sure, Automation Anywhere started about 14 years ago. The goal was to bring the power of automation to every businesses and every desktop. We have been true to our vision all along. This one took longer for all to realize that this is the right way to go about it. But now, it is virtually adopted by every business across every industry. >> So its RPA, Robotic Process Automation, for those people who aren't familiar with-- >> That's right. >> Or more commonly referred to, I guess, as bots. >> That's right. So the RPA refers to the Robotic Process Automation, as you said. What it does is it simulates human behavior on a computer. So it can type on a computer, it can read a computer screen, it can apply set of rules, and often it can make basic cognitive decisions as well, if it is as sophisticated RPA as our is. So with combination of this, it can operate any application like people can and run lots and lots of things on a computer in an autonomous way. >> Right, but the scale and power of compute, of storage and networking, not only for your internal systems, but for the customer systems coming in to interact with these, has changed quite a bit in the last 14 years. >> That is absolutely right. I think one of the things that, as you said, with the compute power, network, bandwidth, everything increased. But the way we operated for a long time is everything comes to this manual operation, and the everything slows down because human beings can process only at so much speed. >> Right. >> Now with RPA coming in, you can have end-to-end digital where things that are coming digitally can get processed digitally and don't get bogged down. >> We go to a lot of shows and the consumerization of IT is something that comes up all the time. People expect now, their work behavior, their work applications to act like Amazon or act like Google or act like the things that they're familiar with on their phone. You really nailed it though, into instant gratification. That's really the thing that is driving businesses to have to perform at the level of say, an Amazon e-commerce application or a Google search application. They're not quite there yet but that is this driver that's just incessant and people need to perform for their customers. >> That's absolutely right. I think, as you said, this, what I call, digital native companies, the Amazons, Googles, Netflix of the world, they've created this standard, and it is such a wonderful experience that we all begin to expect it everywhere else we go. >> Right. >> And that expectation continues to increase. And with more and more millennials and generation Z coming in, they don't know of any other way to begin with. It is a must have if you want return of customers. >> Right, now you touched on one of my favorite numbers, a number of times in the keynote, the 80/20 rule. And you touched upon the fact that really only 20% of the processes in most enterprises now are automated, 80% are still not, and really that that's the endgame. That's your mission and where you see the opportunity. >> That is right. The idea is to rate, as you said, 20% of the processes are automated and 80% is manual. And the only way to get to 80% automation is to consumerize automation. So you touched upon that too. The consumerization of automation is the only way we'll get there. If we keep it limited, it will take us too long. >> Right. >> And the other things we offer in Automation Anywhere is a product that is so intuitive to use, that anybody can create a bot. Our customer base, now there are thousands of people trained. Last year we had 35,000 people trained. This year will cross 100,000. And this could be any business user, anyone could automate it. One interesting fact is that we had bot games yesterday. This was the idea where we had lots of people come together and compete to create the smartest, best performing bot, and people from all of the companies and world came to compete against it. The person who won was a business user. >> Right, right. >> That kind of attested to the fact that how easy it is to be used by everybody. >> Right, well, you made an interesting comment again, one of the most popular breakout sessions, if it's not already sold out, is the Build-A-Bot. >> Yes. >> And you specifically called out business executives, business leaders to take an hour out of their day and learn how to build one of these things so they realize how easy it is, how simple it is and the power so that you really get this kind of top level down drivers to drive more automation. >> That's right, that's right. My experience has been that if this is such a large transformation, if business leader experience it themselves, be the transformation you want to bring. >> Right, right. >> And I've learned that from other leaders, in one of the previous sessions, I had one of the CFO who sat down, a very large, fortune 100 CFO to Build-A-Bot. And when the bot ran, he was so excited about it. He said Mihir, we just beat our forecast 10-person last quarter 10 days ago, and I was not this excited. This is doable! If I can do it, anybody, I don't do this for a living, and if I could do it, anybody could do it. >> Right. >> And I think it's great for people to experience it >> So another interesting thing, kind of the consumerization of the automation, if you will, is that you guys have a bot store. It's funny, in the keynote, again, you showed a lot of different bots in there, organized by integration to different SAS applications or functions or a number of things. What struck me is that they all look relatively, the processes are relatively simple, but these are the crazy, boring tasks that unfortunately take up so much of our time. But you're basically building out a store. I don't even need to build my own bot. I can go in and use best practices. >> That's absolutely right. So, there are so many things everybody does in finance, accounting, HR, and many, many other areas, and all of that is available. But there are vast kinds of bots. So, there is a bot that is coming out which is called a 606 Bot. This is the new standard on how revenue recognition must happen. And that's a complex thing, usually done by Big Four and many others to kind of help you work this through. So, there are bots available for that kind of a high-intellectual capacity work as well. I mentioned in my keynote that in healthcare, in diagnostics, in the research, finding new drug treatments, a vast amount of things bots are being used. So, I think its an all spectral for our work style, whether it is routine, mundane or very high-valued work. As long as it can be automated, why not? >> Why not? So, another interesting topic that comes up at all the shows we go to is this whole debate between machines and people. Are machines taking the work of people? But you've actually identified your bots, you call 'em out as a digital workforce. So, you're really saying that its the people plus the machines 'cause what we really need to do, even just to maintain the growth for our economy to continue on the path that its been on. >> That is absolutely correct. I think that the bots act like your digital colleagues, right, and they work with you. I know there has been lots of discussions on this topic and lots of books on it and what not, but I'll share with you my experience, which is, I must have visited over 1,000 large customers, I must have visited with over 500 of them, walked on the floor of those companies and talked to people who use bots. There is not a single person, Jeff, in my encounter in last 14 years, I have come across who would go back to doing it manually. (Jeff laughs) If you are a 20 or 30 plus year person doing this job, would you do that? Would you not work on the most cutting-edge technology so that you are more employable? What we see is that companies who adopt these bots have three times more resume. Now, that's also understandable. When you walk on the floor of some of these companies, there is a sense of excitement. On Friday, they have bot parties, they cut a cake because bots are being born. They have names for it. Many of them are attached to it, right? Almost like a pet, I would say. >> Right, right. >> That is the closest I can think of. When you see all of this excitement, and how excited people are, it's hard to reconcile between what you hear on one side and the other side. I think people will come around like they have for all other things. When computers came, people had the same concern, the internet and everything else. >> Right, right. >> I think in many ways, this will help us improve the standard of living and take us to a higher level. >> So, this is interesting, you talked in the keynote about the difference between just kind of a interesting technology and really transformative technology. You identified mobile phones and internet, search, I think there was one more. >> E-commerce. >> E-commerce, and what really were the factors that make that so transformative. You know, reducing friction and 80% of the value at 20% of the cost in real time. >> That's right. >> You've been at this for 14 years, but you seem pretty damn excited, if you excuse my French. >> Right. >> So as you look out, I'll give you the last word, how are things changing from when you started to today, and as you look forward, I would never ask you to look ahead 14 years, that's like forever and ever and ever, but over the next couple, how do you see the adoption and ramp of this technology going forward? >> I think for us, we have always been on an exponential curve, but the way world is built, you, you know, the first part of the exponential curve looks linear, although it is exponential, and now we are on the hottest part of the curve where everybody can see it, right? I think the next couple of years or even more are gonna be most fascinating. The world has realized that this is the next large productivity driver. There are very few left now and so it is being adopted worldwide, I mentioned in the keynote that 70% of the largest organization in the world are now engaged with us, right? So, to see the world transform through the lens of a software and these amazing stories the customers tell. It is very rewarding. >> All right, well Mihir, thanks for taking a few minutes, thanks for having us here to the event, and congratulations to you and the team. >> Thank you, it was nice to talk to you. >> All right, he's Mihir, I'm Jeff here at Automation Anywhere Imagine 2018 in Manhattan. Thanks for watching. (upbeat electronic music)

(cheery music) >> Thanks, Adam. Thanks for everyone in the studio. Dave, we've got some great main stage CUBE interviews. Normally we'll sit at the desk, and do a remote, but since it's a virtual event, and a physical event, it's a hybrid event. We've got two amazing Google leaders to talk with us. I had a chance to sit down with Amol who was gone yesterday during our breaking news segment. They had the big news. We had two great guests, Amol Phadke. He's our first interview. He's the head of Google's telecom industry. Again, he came in, broke into our segment yesterday with breaking news. Obviously released with Ericsson, and the O-RAN Alliance. I had a great chance to chat with him. A wide ranging conversation for 13 minutes. Enjoy my interview with Amol, right now. (cheery music) Well welcome to the CUBE's coverage for Mobile World Congress, 2021. I'm John Furrier, your host of the CUBE. We're here in person as well as remote. It's a hybrid event. We're on the ground at Mobile World Congress, bringing all the action here. We're remote with Amol Phadke, who's the Managing Director of the Telecom Industry Solutions team at Google Cloud, a big leader, and driving a lot of the change. Amol, thank you for coming on theCUBE here in the hybrid event from Mobile World Congress. >> Thank you, John. Thank you, John. Thank you for having me, So, hybrid event, which means it's in person, we're on the floor, as well as doing remote interviews and people are virtual. This is the new normal. Kind of highlights where we are in this telecom world, because the last time, Mobile World Congress actually had a physical event was winter of 2019. A ton has changed in the industry. Look at the momentum at the Edge. Hybrid cloud is now standard. Multi-cloud is being set up as we speak. This is all now the new normal, what is your take? And so it's pretty active in your industry. Tell us your opinion. >> Yes, John I mean the last two years have been seismic to say the least, right? I mean, in terms of the change that the CSP industries had had to do. You know, John, in the last two years, the importance of a CSP infrastructure has never become so important, right? The infrastructure is paramount. I'm talking to you remotely over the CSP infrastructure right now, and everything that we are doing in the last two years, whether it's working, or studying, or entertaining ourselves, all on that CSP infrastructure. So from that perspective, they are really becoming a critical national global information fabric on which the society is actually depending on. And that we see at Google as well, in the sense that we have seen up to 60% increase in demand, John, in the last two years, for that infrastructure. And then when we look at the industry itself, unfortunately all of that huge demand is not translating into revenue, because as an industry, the revenue is still flat-lining. In fact, the forecasted revenue for globally, for all the industry over the next 12 months is three to five per cent negative on revenue, right? So one starts to think, how come there is so much demand over the last two years, post-pandemic, and that's not translating to revenue? Having said that, the other thing that's happening is this demand is driving significant CapEx and OPEX investments in the infrastructure, as much as eight to $900 billion over the next decade is going to get spent in this infrastructure, from our perspective, Which means it's really a perfect storm. John, We have massive demand, massive need to invest to meet that demand, yet not translating to revenue, and the crux of all this is customer experience, because ultimately all of that translates into not having that kind of radically disruptive or transformational customer experience, right? So that's a backdrop that we find ourselves in the industry, and that really sets the stage for us to look at these challenges in terms of how does the CSP industry as a whole, grow top line, radically transform CSPCO, at the same time, reinventing the customer experience and finding those capital efficiencies. It's almost an impossible problem to find solution. >> It's a perfect storm. The waves are kind of coming together to form one big wave. You mentioned CapEx and OPEX. That's obviously changing the investments of their post-pandemic growth, and change in user behavior and expectations. The modern applications are being built on top of the infrastructure, that's changing. All of this is being driven by Cloud Native, and that's clear. You're seeing a lot more open kind of approaches, IT and OT coming together, whatever you want to do, this is just, it's a collision, right? It's a collision of many things. And this positive innovation coming out of it. So I have to ask you, what are you seeing as a solution that are showing the most promise for these telco industry leaders, because they're digitally transforming, so they got to re-factor their platforms while enabling innovation, which is a key growth for the revenue. >> Yes. So John, from a solution standpoint, what we actually did first and foremost as Google Cloud, was look at ourselves. So just like the transformation we just talked about in the CSP industry, we are seeing Google being transformed over the last two decades or so, right. And it's important to understand that there's a lot Google data over the last two decades that we can actually not externalize all of that innovation, all of that open source, all of that multicloud, was originally built for all the Google applications that all of us use daily, whether it's YouTube, or email or maps, you know. Same infrastructure, same open source, same multicloud. And we decided to sort of use the same paradigm to build the telecom solutions that I'm going to talk about next, right. So that's important to bear in mind, that those assets were there, and we wanted to externalize those assets, right. There are really four big solutions that are resonating really well with our CSP partners, John. You know, number one to your point, is how can they monetize the Edge? All of this happens at the Edge. All of this gets converged at the Edge. We believe with 5G acting as the brilliant catalyst to really drive this Edge deployment. CSPs would be in a very strong position, partnering with Cloud players like ourselves to drive growth, not just for their top line, but also to add value to the actual end enterprises that are seeking to use that Edge. Let me give you a couple of examples. We've been working with industries like retail and manufacturing, to create end solutions in a post-pandemic world. Solutions like contact-less shopping, or visual inspection of an assembly line in a manufacturing plant, without the need for having a human there, because of the digitalization of workforce. Which meant these kinds of solutions, can actually work well at the Edge driven by 5G. But of course they can't be done in isolation. So what we do is we partner with CSPs. We bring our set of solutions, and we actually launch in December 30 partners that are already on our Google Cloud Solutions. And then we partner with the CSPs based on our infrastructure, and their infrastructure to ultimately bring this all to life at the end customer, which often tends to be an enterprise, whether it's a manufacturing, plant, or a retail chain. >> Yeah, you guys got some great examples there. I love that Edge story. I think it's huge. I think it's only going to get bigger. I got to ask you while I got you here, because again, you're in the industry, you're the managing director, so you have to oversee this whole telecom industry. But it's bigger, it's beyond Telecom, where it's now Telecom's just one other Edge network, piece of the pie of the surety computing, as we say. So I got to ask you, one of the big things that Google brings to the table is the developer mojo, and opensource, and scale obviously. Scale's unprecedented, everyone knows that. But ecosystems are super important, and Telco's kind of really aren't good at that, right? So, you know, the Telco ecosystem was, I mean, okay, I'd say, okay, but mostly driven by carriers and moving bits from point A to point B. But now you've got a developer mindset, public cloud, developer ecosystem. How is this changing the landscape of the CSPs and how is it changing this cloud service provider's ability to execute, because that's the key in this new world? What's your opinion? >> Absolutely, John. So, there are two things, there are two dimensions to look at. One is when we came to market a couple of years ago with AnToks, we recognized exactly what you said, John, which is the world is moving to multi-cloud, hybrid cloud. We needed to provide a common platform that the developer community can utilize through microservices and API. And that platform had to by definition, work not just from Google Cloud, but any cloud. It could work on any public cloud, can work on CSP's private cloud. And of course, supports on some Google Cloud, right? The reason was, once you deploy and cause, once as a seamless application development platform, you could put all kinds of developer apps on top. So I just talked about 5G Edge John, a minute ago, those apps can sit on Antoks, but at the same time, IT to your point, John, IT apps could also sit on the same AnToks paradigm, and network apps. So as networks start becoming Cloud Native, whether it's SRAN, whether it's O-Ran, whether it's 5G core, same principle. And that's why we believe when we partner with CSPs, we are saying, "Hey, you give this AnToks to an ecosystem of community, whether that community is network, whether that community is IT, whether the communities Edge apps, all of those can reside seamlessly on this sort of AnToks fabric, John. >> Yeah, and that's going to set the table for multicloud, which is basically cloud words for multi-vendor, multi app. Amol, I've got to ask you while I have you here, first of all, thank you for coming on and sharing your insights. It's really great industry perspective. And obviously Google Cloud's got huge scale, and great leadership. And again, you know, the big, cloud players are moving in and helping out, and enabling a lot of value. I got to ask you, if you don't mind sharing, if someone asked you, "Amol, tell me about the impact that public cloud is having on the Telco industry." What would you say? What's the answer to that? Because a lot of people are like, okay, public cloud, I get it. I know what it looks like, but now everyone's knows it's going hybrid. So everyone will ask you the question, "What is public cloud doing for the telecom sector?" >> Yeah, I think it's doing three things, John, and great question by the way. Number one, we are actually providing unprecedented amount of insights on data that the CSPs traditionally already had, but have never looked at it from the angle we have looked at it. Whether that insights are at the network layer, whether those insights are to personalize customer experiences on the front-end systems. Or whether those insights are to drive care solutions in contact centers, and so on, and so forth. So it's a massive uplift of customer experience that we can help with, right. So that's a very important point, because we do have a significant amount of leadership, John at Google Cloud on analytics and data and insights, right? So, and we offer those roads to these people. Number two, is really what I talked about, which is helping them build an ecosystem, because let's take retail as an example. As a minimum, there are five constituents in that ecosystem, John. There is a CSP, there is Google Cloud, there's an actual retail store. There is a hardware supplier, there's a software developer. All of them as a minimum, have to work together to build that ecosystem, which is where we give those solutions, right? So that's the second part. And then the third part is, as they move towards Cloud Native, we are really helping them change their business model to become a DevOps, a Cloud Native mindset, not just a Cloud Native network or IP. But a Cloud Native mindset that creates unparalleled agility and flexibility in how they work as a business. So those are the three things I would say, as a response to that question. >> And also the retail's a great vertical for Google to go in there, given the Amazon fear out there. People want this for certainly low hanging fruit. I think the DevOps piece is going to be a big, winning opportunity to see how the developers get driven into the landscape. I think that's a huge point. Amol, that's really great insight. A final question for you, while I got you here. If someone says, "Hey, what's happened in the industry since 2019?" Last time we had Mobile World Congress, they were talking speeds and feeds. Now the world has changed. We're coming out of the pandemic. California is opening up. There's going to be a physical event. The world's going hybrid, certainly on the event, and certainly cloud. What's different in the telecom industry, from, you know, many, many months ago, over a year and a half ago, from 2019? >> I would say primarily, it's the adoption of digital everywhere, which previously, you know, there were all these inhibitions and oh, would this work? Would my customer systems become fully digital? Would I be able to offer AR VR experiences? Ah, that's a futuristic thing, you know. And suddenly the pandemic has created this acceleration that says, "Oh, even post-pandemic, half my customers are always going to talk to me, via our digital channel only." Which means the way they experience us, has to be through these new experiences whether it's AR VR, whether it's some other thing or applications. So that has been accelerated John, and the CSPs have therefore really started to go to the application, and to the services. Which is why you are seeing less on, you know, speeds and feeds because 5G is here, 5G's been deployed. Now, how do we monetize 5G? How can we leverage that biggest number? So that's the biggest- >> There's down stack, and then there's a top of the stack for applications. And certainly there's a lot of assets in the telecom landscape, a lot of value, a lot of refactoring going on, and new opportunities that are out there. Great, great conversation. Well, thank you, Amol Phadka, Managing Director, Telecom Industry Solutions. Thanks for comin' on the CUBE, appreciate it. >> Thank you, John. Thank you having me. >> Okay, Mobile World Congress here, in person, and hybrid, and remote. I'm John Furrier, host of theCUBE. Thank you for watching. We are here in person at the Cloud City Expo Community Area. Thanks for watching. Okay, that was us. That was me, online. Now, I'm here in person, as you can see Dave. That's a lot of fun. I love doing those interviews. So we had a chance to grab Google's top people when we could. They're not here, obviously. Amazon Web Services, Microsoft, and Google, the three hyperscalers, Dave, didn't make it out here. They didn't have a booth, but we had a chance to grab them. And that was head of the industry marketing, and I mean the industry group. So he's like the managing door. He runs the business side. >> It's an important sector for Google. You know, Amazon was really first, with that push into telco. Thomas Curran last March, laid out Google strategy for Telco. It's a huge sector. They know it. They understand how the cloud can disrupt it, and play a massive role there. >> Yeah. >> And Google, of course. >> They're not going to object to the public cloud narrative that Danielle Royston- >> No. >> I think they like it open source, Android coming to telco. Who knows what it's going to look like? >> That's what we call digital- >> So the next interview I did was with Shailesh Shukla. He is the Senior Vice-president. He's the Senior Leader at Google Cloud for Networking. And if you know, Google, Dave, Google's networking is really well known in the industry for being really awesome, because they power obviously Google Search, and a variety of other things. They pioneered the concept of SRE, Site Reliability Engineer, which is now a de facto position for DevOps, which is a cloud now persona inside almost every company, and certainly a very important position. And so- >> Probably the biggest global network, right? Undersea cables, and- >> I mean, Microsoft's got a big hyper-scale, because they've had MSN, and bunch of other stuff, infrastructure globally. But Amazon, Google and Microsoft all have massive scale, and Google again, very well engineered. They're total, and they're as we know, I live in Palo Alto, so I can attest that they're very strong. So this next interview is really from a networking perspective, because as infrastructure, as code gets more prolific and more penetrated, it's going to be programmable. And that's really going to be a key new enabler. So let's hear from Shailesh, Head of Networking at Google Cloud, and my interview with him. (cheery music) Welcome to theCUBE's coverage of Mobile World Congress, 2021. We are here in person in Barcelona, as well as remote. It's a hybrid event. You're going to have the physical space, in Barcelona for the first time, since 2019, and virtual worlds connecting. I've got a great guest here from Google, Shailesh Shukla, Vice-president and General Manager of the Networking Team, Google Cloud. Shailesh, it's great to see you. Thank you for coming on theCUBE for the special presentation from Mobile World Congress. Obviously, the Edge networking core, Edge human devices, all coming together. Thanks for coming on. >> Thank you so much, John. It's great to see you again. And it's always a pleasure talking to theCUBE. And I want to say hello to everybody, from, you know, in Mobile World Congress. >> Yeah, and people don't know your background. You have a great history in networking. You've been there, many ways of innovation. You've been part of directly, big companies that were now known. Big names are all there. But now we haven't had a Mobile World Congress, since 2019. Think about that. That's, you know, many months, 20 something months gone by, since the world has changed in telco. I got to ask you, what is the disruption happening? Because think about that. Since 2019, a lot's changed in telco. Cloud-scale has happened. You've got the Edge developing. It's IT like now. What's your take? Shailesh, tell us. >> Yeah, John, as you correctly pointed out the last 18 months have been very difficult. And you know, I'll acknowledge that right up front, for a number of people around the world. I empathize with that. Now in the telecom, and kind of the broader Edge world, I would say that the last 18, 24 months have actually been transformative. O-RAN, it turns out was a very interesting sort of, you know, driver of completely new ways of both living, as well as working, right, as we all have experienced. I don't think that I've had a chance to see you live in 24 months. So, what we are seeing is the following. Number one, a number of telecom carriers around the world have started the investment process for 5G, right, and deployment process. And that actually changes the game, as you know, due to latency, due to all of the capabilities around kind of incalculable bandwidth, right. Much lower latency, as well as, much higher kind of enterprise oriented capabilities, right? So network's licensing, as an example, quality of service, you know, by a traffic type, and for a given enterprise. So that's number one. Number two, I would say that the cloud is becoming a lot more kind of mainstream in the world, broader world of telecom. What we are seeing is an incredible amount of partnerships between telecom carriers and cloud providers, right? So instead of thinking of those two as separate universes, those are starting to come together. So I believe that over a period of time, you will see the notion of kind of Cloud Native capability for both the IT side of the house, as well as the network side of the house is becoming, you know, kind of mainstream, right. And then the third thing is that increasingly it's a lot more about enabling new markets, new applications, in the enterprise world, right. So certainly it opens up a new kind of revenue stream for service providers and carriers around the world. But it also does something unique, which is brings together the cloud capabilities right, around elasticity, flexibility, intelligence, and so on, with the enterprise customer base that most of the cloud providers already have. And with the combination of 5G, brings it to the telecom world. And those, you know, I started to call it, as a kind of the triad, right? The triad of an enterprise, the telecom service provider, and the cloud provider, all working together to solve real business problems. >> Yeah, and it's totally a great call out there on the pandemic. I think the pandemic has shown us, coming out of it now, that cloud-scale matters. And you look at all the successes between work, play, and how we've all kind of adjusted, the cloud technologies were a big part of that, those solutions that got us through it. Now you've got the Edge developing with 5G. And I got to ask you this question, because when we have CUBE interviews with all the leaders of engineering teams, whether it's in the industry, or customers in the enterprise, and even in the telcos, the modern application teams have end-to-end visibility into the workload. You're starting to see more and more of that. You starting to see more open source in everything, right. So okay, I buy that. You got an SRE on the team, you got some modern developers, you're shifting left, you've got Devs set up. All good, all cloud. However, you're a networking guy. You know this. Routing packets across multiple networks is difficult. So if you're going to have end-to-end visibility, you got to have end-to-end intelligence on the networking. How is that being solved? Because this is a critical discussion here at Mobile World Congress. Okay, I buy Cloud Native, I buy observability, I buy open source, but I got to have end-to-end visibility for security, and workload management and managing all the data. What's the answer on the network side? >> Yeah, so that's a great question. And the simple way to think about this, is first and foremost, you need kind of global infrastructure, right? So that's a given, and of course, you know, Google with its kind of global infrastructure, and some of the largest networks in the world, we have that present, right. So that's important. Second is, to be able to abstract a way that underlying infrastructure, and make it available to applications, to a set of APIs. Right, so I'll give an analogy here. Just as you know, say 10 years ago, around 10 years ago, Android came into the market from Google, in the following way. What it did, was that it abstracted away the underlying devices with a simple kind of layer on top of operating system, which exposed APIs northbound. So then application developers can write new applications. And that actually unleashed, you know, a ton of kind of creativity right, around the world. And that's precisely what we believe is kind of the next step, as you said, on an end-to-end observability basis, right? If you can do an abstraction away from all of the underlying kind of core infrastructure, provide the right APIs, the right kind of information around observability, around telemetric, instead of making, you know, cloud and the infrastructure, the black box. Make it open, make it kind of visible to the applications. Bring that to the applications, and let the thousand flowers bloom, right? The creativity in each vertical area is so significant, because there are independent software vendors. There are systems integrators. There are individual developers. So one of the things that we are doing right now, is utilizing open source technologies, such as Kubernetes, right? Which is something that Google actually brought into the market. And it has become kind of the de facto standard for all of the container and modernization of applications. So by leveraging those open technologies, creating this common control plane, exposing APIs, right, for everything from application development, to observability, you certainly have the ability to solve business problems through a large number of entities in the systems integrator and the ISC and the developer community. So that's the approach that we are taking, John. >> I love the Android analogy of the abstraction layer, because at that time, the iPhone was closed. It still is. And they got their own little strategy there. Android went the other way. They went open, went open abstraction. Now abstraction layers are good. And now I want to get your thoughts on this, because anyone in operating systems knows abstractions are great for innovation. How does that apply to the real world on telco? Because I get how it could add some programmability in there. I get the control plane piece. Putting it into the operator's hands, how do you guys see, and how do you guys talk about the Edge service offering? What does it mean for the telco? Because if they get this right, this is going to be in telco cloud developer play. It's going to be a telco cloud ecosystem play. It's an opportunity for a new kind of telco system. How do you see that rolling out in real world? >> Great question, John. So the way I look at it, actually even we should take a step back, right? So the confluence of 5G, the kind of cloud capabilities and the Edge is, you know, very clear to me that it's going to unleash a significant amount of innovation. We are in early stages, no question, but it's going to drive innovation. So one almost has to start by saying what exactly is Edge, right? So the way I look at it, is that the Edge can be a continuum all the way from kind of an IOT device in automobiles, right? Or an enterprise Edge, like a factory location, or a retail store, or kind of a bank branch. To the telecom Edge, which is where the service providers have, not only their points of presence, and central offices, but increasingly a very large amount of intelligent RAN sites as well, right. And then the, kind of public cloud Edge, right. Where, for example, Google has, you know, 25 plus kind of regions around the world. 144, you know, PoPS, lots of CDN locations. We have, you know, few thousand nodes deployed deep inside service provider networks for caching of content, and so on. So if you think about these as different places in the network that you can deploy, compute, storage and intelligence act, right. And do that in a smart way, right? For example, if you were to run the learning algorithms in the cloud with its flexibility and elasticity, and run the inferencing at the Edge, very Edge, at the point of sort of a sale, or a point, a very consumer standing. Now you suddenly have the ability to create a variety of Edge applications. So going back to the new question, what have we seen, right? So what we are seeing, is depending on the vertical, there are different types of Edge applications, okay. So let's take a few examples. And I'll give you some, a favorite example of mine, which is in the sports arena, right? So in baseball, when you are in a stadium, and soon there are people sort of starting to be in stadiums, right? And a pitcher is throwing the pitch, right, the trajectory of the ball, the speed of the pitch, where the batter is, you know, what the strike zone is, and all of these things, if they can be in a stadium in real time, analyzed, and presented to the consumer as additional intelligence, and additional insight, suddenly it actually creates kind of a immersive experience. Even though you may be in the stadium, looking at the real thing, you are also seeing an immersive experience. And of course at home, you get a completely different experience, right? So the idea is that in sports, in media and entertainment, the power of Edge compute, and the power of AI ML, right, can be utilized to create completely new immersive experiences. Similarly, in a factory or an automotive environment, you have the ability to use AI ML, and the power of the Edge and 5G coming together, to find where the defects are, in a manufacturing environment, right? So every vertical, what we're finding is, there are very specific applications, which you can call as kind of killer apps, right in the Edge world, that over time will become prevalent and mainstream. And they will drive the innovation. They will drive deployment, and they also will drive ultimately, kind of the economics of all of this. >> You're laying out, essentially the role of the public cloud in the telco market. I'd love to get your thoughts, because a lot of people are saying, "Oh, the cloud, it's all Edge now. It's going back to on-premises." This is not the case. I mean, I've been really vocal on this. The public cloud and cloud operations is now the new normal. So developers are there. So I want you to explain real quick, the role of the public cloud in the telecom market and the Telecom Edge, because now they're working together. You've got abstraction, you mentioned that Android-like environment coming, there's going to be an Android-like effect, that abstraction. You got O-RAN out there, creating these connection points, for interoperability, for radio signals, and the End Transceivers or the Edge of the radios. All of this is happening. How is Google powering this? What is the role of public cloud in this? >> Yeah, so let me first talk about genetically the role of public cloud. Then I'll talk about Google, okay, in particular. So, if at the end of the day, the goal here is to create applications in a very simple and efficient manner, right? So what do you like, if you look for that as the goal, then the public cloud brings, you know, three fundamental things. Number one, is what I would call as elasticity and flexibility, right? So why is this important? Because as we discussed earlier, Edge is not one place, it's a variety of kind of different locations. If there is a mechanism to create this common control plane, and have the ability to kind of have elastic compute, elastic networking, elastic storage, and have this deployed in a flexible manner. Literally if you think, think about it like an effortless Edge is what we are starting to call it. You can move workload and capability, and run it precisely where it makes sense, right? Like I said, earlier, training and learning algorithms in the deep cloud. Inferencing, at the very edge, right? So if you can make that decision, then it becomes very powerful. So that's the first point, you know, elasticity and flexibility that cloud can bring. Second is, intelligence. The whole notion of leveraging the power of data, and the power of AI and ML is extremely crucial for creation of new services. So that's something that the public cloud brings. And the third is this notion of, write once, deploy anywhere, right? This notion of kind of a full stack capability that when open, kind of developer ecosystem can be brought in, right? Like we talked about Kubernetes earlier. So if there's a way in which you can bring in those developer and ISV ecosystem, which is already present in the world of public cloud, that's something that is the third thing that public cloud brings. And Google strategy very simply, is to play on all of these, right? Because we, you know, Google has incredibly rich deployment experience around the world for some of the largest services on the planet, right? With some of the biggest infrastructure in the networking world. Second, is we have a very open and flexible approach, right? So open as you know, we not only leverage kind of the Kubernetes environment, but also there are many other areas, Key Native, and so on where Google has brought a lot of open kind of capabilities to the broader market. And the third, is the enablement of the ecosystem. So last year we actually announced 200 applications, you know, from 30 ISVs in multiple verticals that we're now going to be deployed on Google Cloud, in order to solve specific business pain points, right. And building out that ecosystem, working with telecom service providers, with systems integrators, with equipment players, is the way that we believe Google Cloud can make a difference in this world of developing Edge applications. We are seeing great traction, John, you know, whether it is in the carrier world. Carrier such as Orange, Telecom Italia, TELUS, SK Telecom, Vodafone. These have all publicly announced their work with Google Cloud, leveraging the power of data, analytics, AI ML, and our very flexible infrastructure. And then a variety of kind of partners and OEM players, in the industry. As an example, Nokia, right, Amdocs, and Netcracker, and many others. So we are really excited in the traction that we are getting. And we believe that public cloud is going to be a key part of the evolution of the telecom industry. >> Shailesh, it's great to have you on. Shailesh Shukla, VP and GM of Networking at Google Cloud. And I would just add to that final point there, that open and this Android-like open environment is going to create a thousand flowers to bloom. Those are new applications, new modern applications, new companies, a new ecosystem in the Telco Cloud. So congratulations. Thanks for coming on and sharing your insights. Google Cloud, you guys are about the data, and being open. Thanks for comin' on. >> Thank you, John. Good to talk to you. >> Okay, so keeps coverage of Mobile World Congress. Google Cloud, featured interview here on theCUBE. Really a big part of the public cloud is going to be a big driver. Call it public cloud, hybrid cloud, whatever you want to call it. It's the cloud, cloud and Edge with 5G, making a big difference and changing the landscape, and trying innovation for the telco space. I'm John Furrier, your CUBE host. Thanks for watching. Okay, Dave, that's the Google support. They are obviously singing the same song as Danielle Royston, every vertical. >> Two great interviews, John. Really nice job. We can see the tech. The strategy is becoming more clear. You know, one of the big four. >> Yeah, I just love, these guys are so smart. Every vertical is going to be impacted by elastic infrastructure, AI, machine learning, and this new code deployment, write once, deploy anywhere. That's theCUBE. We love being here it's a cloud show now. Mobile World Congress, back to the studio for more awesome Cloud City content.

(funky music) >> From our studios in the heart of Silicon Valley, Palo Alto, California, this is a Cube Conversation. >> Hi, welcome to another Wikibon digital community event, this one sponsored by BMC Software. Every organization faces the challenge of how to do service management and operations management better. The ideal is to start bringing them together, but traditionally, they've been undertaken by different groups, often utilizing different tools. And that's what we're going to talk about today in today's digital community event. What can we do to improve our digital business operations, competitiveness, and customer experience, by doing a better job of bringing together those core resources that handle service management and operations management activities. As with all digital community events, this one's going to feature some upfront conversations with a number of thought leaders in this crucial space, and then we're going to run a crowd chat, which will be your opportunity to share your insights, ask your questions, and ultimately, communicate with others like you in the community that focuses on this important issue. So stay through to the end and help us participate in that digital community event. Now, recently, I had an opportunity to attend BMC Helix's Immersion Day, and while there, theCUBE was able to conduct a number of different interviews. One of the best ones we had was a great conversation with Nayaki Nayyar, who is the president of service management and operations management at the BMC Helix division, and Mihir Shukla, who is the CEO of Automation Anywhere. Let's hear what they had to say about the potential of bringing service management and operations management together. >> So, Nayaki, I want to start with you. A year ago, we started on this journey of how this new digital services platform is going to evolve to do more types of work for people. How has BMC's Helix platform evolved in that time? >> So, if you remember last time, it was almost a year back when we launched Helix, which was all around taking the service management capability that we had on prem, made it available in Cloud, containerized, so customers can run in cloud of their choice, and provided experience through various channels, bought as a channel of that customer experience. This is what we had released last time, we call it the three C's for Helix, everything in cloud, containerized, with cognitive capabilities, so customers can transform their experience. In this version, what we are extending Helix is with the operations side, so all the ITOM capabilities that we have in our platform are now a part of Helix, so we have one end-to-end platform, so that customers can discover every asset that they have on prem and cloud, monitor those assets, detect any anomalies, service both for lines of business and for IT, remediate any issues that happen, vulnerabilities that are there in the system, and automatically optimize capacity and cost and holistically, this whole closed loop of operations and service coming together is what this next wave of innovations that we are launching with BMC Helix. >> So, Mihir, Nayaki's talked about, very successfully, and Helix has been a very successful platform for improving user experience, but up front I noted that we're not just talking about human beings as users anymore, we're now talking about software as users. RPA, robotic process automation, is a central feature of some of these new trends. Tell us a little bit about how robotic process automation is driving an increased need for this kind of digital service in operations management capability. >> Sure, think in a high level, you have to think of the new organization as augmented organization that are human and bots working side by side, each doing what they're best at. And so in a specific example of a service organization, where BMC Helix is taking this is, think of this as a utility, where the way you plug it into an electricity outlet and switch on the light and you get the electricity, you plug into the BMC Helix, and behind it you have augmented workflows of chart bots, RPA bots, human beings, each doing what they're best at, and giving a far superior customer experience, unlike any other. That is happening now, and that's the future of service industry. >> But when you plug a human, so to speak, metaphorically, into that system, there's a certain amount of time, there's a certain amount of training, and as a consequence you can have a little bit more predictable scale. That doesn't mean that you don't end up with a lot of complexity, but RPA seems, the potential of RPA seems that you're going to increase the rate at which these users, in this case, digital users, are going to enter into the system, you don't have a training regimen you can attach to them, they have to be tested, they have to be discovered, they have to be put in operation with reliability, how is that ultimately driving the need for some of these new capabilities? >> I think if you think of these bots as digital workers, you almost have to go through the same process that you would go through human beings. You onboard them, in terms of, you configure them, you train them with cognitive capabilities, and then the one difference is they monitor themselves, without any bias, they can give their own performance rating card. But the beauty of this is when human and bots work together, because there are some functions that the bots can do well and then at some point they can hand off to the human beings, and human beings do some of the more interesting work that is based on judgment call, customer service, all of that. So that the combination is the end goal for everybody. >> And to add to what Mihir said, right, that customer experience, whether you're providing an experience to employees or consumers or end customers, that is the ultimate goal, that's the ultimate result of what you want to get, and the speed at which you provide that experience is the accuracy at which you provide experience, the cost at which you provide that experience becomes a comparative differentiation, which is where all this automation, this augmentation that they're doing with humans and bots, is what enables us to do that, right? For all large enterprise customers, major service organizations trying to transform into that future goal. >> But increasingly it seems as though the things that we have to do, to orchestrate and administrate, more users, digital and human, undertaking more complex tasks where each is best applied, is really driving a lot of new data, as I mentioned upfront, an enormous amount of new software, and you said new experiences, but those experiences have to be reliable, have to be secure, they have to be predictable. So that suggests this overwhelming impact of all of these capabilities. You talk about a digital tsunami. What are some of the key things that you think enterprises are going to have to do to start engaging that? >> Yeah, and whether we call it revolution, whether we call it digital transformation, I think what we all are experiencing is a tsunami, tech tsunami, right, tsunami of clouds where you have professional clouds, private clouds, hybrid clouds, managed clouds. Tsunami of devices, not just the mobile devices, but also as everything is getting connected, IoT devices. Tsunami of channels, as an end user, I want to experience that in the channel of my preference, Slack as a channel, SM as a channel. A tsunami of bots, of conversation bots and RPA bots, so in this tsunami, I think what everyone is trying to figure out is, how do they manage this explosion? It's humanly impossible to do it all manually you have to augment it, with of course, intelligence AIML, but then of course bots become a big part of that augmentation to orchestrate all of that back to back process. >> I would say that this is no longer nice to have, because if you look at it from a more consumer's perspective, last 20 years of digital technologies from Amazons and Googles of the world, Netflix and others, they have created this mindset of instant customer gratification. And we all been trained for it, so what was acceptable five years ago is no longer acceptable in our own lives. And so this new standard of instant result, instant outcome, instant respond, instant delivery, we just expect it, right? Once your end consumer begins to do that, we as a business no longer have a choice, that's writing on the wall. And so what these new platforms are doing, like with BMC Helix and Automation Anywhere, is delivering that instant gratification, right? And when you think about it more and more of the new customers that are millennials, they don't know any other way. So for them, this is the only experience they will relate to, so again, this is not nice to have. It is the only way world will operate, right? >> We're going to turn back to the conversation that I had with Nayaki and Mihir shortly, but first, let's see what BMC's actually doing as they try to bring together service management and operations management, by watching a quick demo that they've prepared. (techno music) (music continues) >> Great demonstration of how these technologies are coming together in a real world sense. Now let's hear more of the conversation I had with Nayaki and Mihir about bringing together service management and operations management, but specifically focusing on how this class of technology is going to be extended, and made even more powerful for business as they think about not just IT, but other classes of automation. Let's hear what they had to say. >> So if you look at large organizations, they have vast amount of applications. Sometimes 400, 800, few thousand. And what we have been doing historically is using people as a human bridges between these applications, and we have operated that way for too long, and that's the world today. >> So humans are the interface, they're the system interfaces. >> Humans are the bridges between applications, and we often call it a swivel chair operations, that's an easiest way to describe it. So what Automation Anywhere does, is it offers this technology platform, robotic process automation, AI in an RTX platform, that integrates all of it together into a seamless automation bot that can go across, and with AI it can make intelligent choices. And so now we can take that, combined with the BMC Helix, and you have a seamless service platform that can deliver a superior experience. >> So we've got now the swivel chair users, now being software, which means that we can discover them more easily, we can monitor them more easily, and that feeds Helix. >> Absolutely, so you know in our consumer world, in our day to day life, we are used to a certain experience of how we consume data or consume experiences with our TVs and all the channels. That experience that we have in our day to day life is what people expect when they walk into the company, right, walk into the enterprise, which every IT organization is trying to figure out how do they get to that level of maturity. So this is what the combination of what we are doing with Helix and Automation Anywhere, brings that consumer grid experiences into an enterprise world. >> So Mihir, when we think about RPA, we're applying it in interesting and innovative ways, no question about it. But there are certain patterns of success, give us some visibility into what you are seeing leads to success, and then what's the future of RPA, how's that going to evolve over the next few years? >> Sure, so RPA has been deployed across virtually every industry and virtually every department. So there are many ways to get started and all of them are right. But often we find is that you can either start in a central organization wherein that organization is doing everything centrally. It is a great way to get started, but eventually we learn that the federated way's the best way to end. Where hundreds of offices all over the world, if you're especially a large organization, each business unit is doing it with IT providing governance and central security and policies, and actual bots running and being implemented all over the world. Eventually for a large-scale transformation, there is a common pattern we have seen among successful customers. >> And where do you think this pattern going to evolve, as enterprises gain more familiarity with it, innovate in new and interesting ways, and as Automation Anywhere and others advance the state of the art, where do you think it's going to end up? >> The rate it's going is, is I define it as an app store experience or a Google Play experience. So if you think about how we operate our mobile devices today, if you want something on your device, you will look for an app that does that. We are getting to a point where there is bot for everything, and a digital worker for everything, so if you need certain job done, you first go to a bot store, that is an Automation Anywhere website, look for a bot that does something, hire or download that bot, get the work done, and it comes prebuilt like many there are works with BMC Helix, and many others. So that is your first way you will look for getting your work done in a new bot economy, and if there's no bot available, then you look for other options. It will transform how we work and how we think of work. >> In many respects, it's the gig economy with perfect contractor, right? And it leads to some very interesting challenges, ultimately, when we start thinking about services. So Nayaki, based on what Mihir just talked about, where does digital services go as RPA joins other classes of users in creating those new experiences at new profit points and new value propositions? >> It becomes a compare of how you provide that service, can become a big competitive differentiation for financial institutions, for Telcos, which is a service industry, right, you provide that service, and like to Mihir's point, when the user hits that switch, they expect the light to come on, so if I'm an end user, the consumer, wanting a service from my Telco provider or from my financial institution, I expect that service to be instantaneous, and the highest accuracy, accuracy at which you provide is going to start driving competitive differentiation from financial institution to financial institution, Telco to Telco, and that's how I see companies differentiating and really surviving or thriving in the long term. >> Now let's hear from a really important partner, a CDO, someone who's thinking about how these technologies are going to be applied to the front lines of business change. Sanjay Srivastava is the CDO at Genpact, and he and I had a great conversation at BMC Immersion Days about what this means to digital business transformation. How will service management and operations management in combination accelerate and make more successful businesses' efforts to transform digitally. Let's hear what Sanjay had to say. >> So tell us a little bit about, what is a digital service outcome and why is it so important? >> Yeah, well I think the reality is that what technology is doing is it's disintermediating the ecosystem, so many of the industries are clients-operated, and they have to go back and reimagine their value proposition at the core of what they do with the use of new, innovative technologies, and it's that intersection of new capabilities, of new innovative business models that really use emerging technologies, but intersect them with their business models, with their business processes, and the requirements of their clients, and help them rethink, reimagine, and deliver their new value proposition. That's really what it's all about. >> So a digital service outcome would then be the things that the business must do and must do well, but ideally, with a different experience or with a different degree of flexibility and agility, or with a different cost profile, have I got that right? >> Correct. >> So when we think about that, what are some of the key elements of a digital service success? >> We like to think about three critical success factors in driving any digital transformation. The first one is the notion of experience, and what I mean by that is not user interface for a piece of software, but the journey of a customer, an employee, a provider, a partner, in engaging with you and your business model. When we think about journey mapping that scientifically, we think about design, thinking on the back of that, and we think about re-imagining what the new experience looks like. One of the largest things we've got in the industry is digital transformation on the back of cost take out of productivity or efficiency is insufficient drive and optimize the value that digital can bring. And using experience as the compass, as sort of the north star in that journey is a meaningful differentiator and driver of business benefit, so that's number one. I think the second area that's become increasingly apparent is the intersection of domain with digital. And the thinking there is that to materialize the benefit of digital in an enterprise, you have to intersect it with the specifics of that business, how users interact, what clients seek, how does business actually happen? We talk about artificial intelligence a lot, we do a lot of work in AI as an example, and the key thing about machine learning is goal orientation, and what is goal orientation? It's about understanding the specifics of the environments, you can actually orient the goal of the machine learning algorithm to deliver high accuracy results. And it's something that can often easily get overlooked, so indexing on the two halves of the whole, the yin and the yang, the piece around digital, and the innovative technologies, and being able to leverage and take advantage of them, but equally, be founded in domain, understand the environment, and use that knowledge to drive the right materialization of the end outcome. And that's the second critical success factor, I think, to get it right. I think the third one is the notion of how do you build a framework for innovation? You know, it's not the sort of thing where a large fortune company, Fortune 500 companies can necessarily experiment and it's a little bit of a go happy go lucky strategy, doesn't really work, you have to innovate at scale, you have to do it in a fundamental fashion, you have to do it as a critical success factor. And so one of the biggest things we focus on is how do you innovate at the edge? Innovation must be at the edge, this is where the rubber meets the road. But governance has to be at the core. >> Well let me build on that for a second, 'cause you said innovation's at the edge, so basically that means where the brand promise is being enacted for the customer, and that could be at an industrial automation setting or it could be in just making a recommendation, it could be any number of things, but it's where the value proposition is realized for the customer. >> Correct, that's exactly right, and that's where innovation must happen. So as a large corporation, you must be able, it's important to set up a framework that allows you to do innovation at the edge, otherwise it's not meaningful innovation if you, "Well, it's just a lot of busy work." And yet as you do that, and as you change your business model, as you bring new components to the equation, how do you drive governance, and it's increasingly becoming more important, you think about, we're going to be in a AI first world increasingly, more and more that's the reality of the world we're going in, and in that AI first world, I work here in Palo Alto, walk into my office, a couple of hundred people any given day. If tomorrow morning I walked in and 100 people didn't show up for work, I would know right away, because I can see them. Now fast forward to an environment where we have digital workers, we have automation bots, we have conversational AI Chatbots. And in that world, understanding which of my AI components are on, which ones are off, which ones showed up for work today, which ones fell sick, and really being able to understand that governance, and that's just the productivity piece of it. Then you think about data and security, AI changes complete dimensions on that. And you think about bias and explainability, it just become increasingly important, a notion of a digital ethics board, and thinking about ethics more pervasively. So I think that companies and clients we serve that do really well in digital transformation are those that key in on those three things, the notion of experience is the true compass for how you drive transformation. The ability to intermix domain and digital in a meaningfully intersecting fashion. And to be thoughtful, proactive, and get governance right up front in the journey to come. >> So let me again build on that a little bit, 'cause people are increasingly recognizing that we're not going to centralize with cloud, we're going to greater distribute. We're going to distribute data more, we're going to distribute function more, but you just added another dimension, that some of us have been thinking about for a long time, and that's this notion of distributing authorities so that an individual at the edge can make the decision based on the data and the resources that are available, with the appropriate set of authorities, and that has to be handled at a central, in a overall coherent governant way. So that leads to the next question. >> And just before you go there, I mean I think the best example of that, is we do that, most corporations do that really well in the financial scheme of things. Businesses at the edge make decisions on a day to day basis on pricing and relationships and so on and so forth, and yet there's a central other committee that looks through the financials and makes sure it meets the right requirements and has the right framework, and much in the same way, we're going to start seeing digital ethics committees that become part of these large corporations as they think about digitizing the business. >> Governance at the end of the day is how do you orchestrate multiple divergent claims against a common set of assets, and being able to do that is absolutely essential, and it leads to this notion of we've got these ideas of digital business, digital services and operations management. How are we going to weave them together utilizing some of these new technologies, new fabrics that are now possible to both achieve the outcomes we're talking about at scale and at speed? >> Yeah, well the technology capabilities are improving really well in that area, and so the good news is they're the set of tools that are now available that give you the ingredients, the components of the recipe that's required to make dinner, if you will. The work that needs to happen is actually how to orchestrate that, to figure out which components need to come in, and how do you pull together a vertical stack that has the right components to meet your needs today, and more importantly, to address the needs of the future, because this is changing like no other time in history. >> You want options with everything you do now, you want to make sure that you have a string of options for the future, and it's especially important here. >> That's right, that's exactly right. And the quick framework we've established there is sort of the three-legged stool of, how do you integrate quickly, how do you modularize your investments and then how do you govern them into one integrated whole, and those become really important. I'll give you examples, much of the work we do, we'll work with a consumer bank for instance, and they'll want to do a robotic process automation engagement, we'll run them for nine months, they'll get 1800 robots up and running. And the next question becomes, well now we have all this data that we didn't really have, because now we have an RPA running, how do I learn some machine learning insights from there, and so we then work with them to actually derive some insights and get these questions answered. And then the engagement changes to, well now that we have this pattern recognition then we understand more questions are going to be asked, how do I respond to those questions, A, automatically, and before they get asked, this notion of next best action. And so you think about that journey of a traditional client, the requirements change from robotics to machine learning to conversational AI to something else, and keeping that string of investments, that innovative sort of streak true, and yet being able to manage, govern, and protect the investments, that's the key role. >> We want to thank all the thought leaders that participated in preparing their thoughts for this digital community event, especially the folks at BMC Software. But now here's your opportunity to weigh in on how you see service management and operations management coming together in your business. How's it going to affect your IT organization, your IT organization's ability to serve your business, and your business overall? This is your opportunity to participate in a crowd chat where the community comes together and shares insights, asks each other questions, and engages with these thought leaders to try to get the answers that you need to move forward on the journey to bring together service management and operations management in your shop. Let's crowd chat!

>> From Santa Clara, California in the heart of Silicon Valley, it's theCUBE, covering Technovation's World Pitch 2018. Now here's Sonia Tagare. >> Hi, welcome back, I'm Sonia Tagare, here with theCUBE in Santa Clara, California, covering Technovation's World Pitch Summit 2018, a pitch competition for girls who develop mobile apps in order to create positive change in the world. This week, 12 finalists are competing for their chance to win the gold or silver scholarships. With us right now, we have, from Delhi, India Team Cantavits. So we have Sneha Agarwal, Aditi Jain, Shriya Shukla. Then we have Kritika Sharma, and then we have Shraddha Chugh. With them is their coach, Archana Jain. So congratulations, and welcome to theCUBE. >> Thank you. >> So your app, Eedo, tell us more about that. >> So Eedo is a late Latin word for electronic waste. our app is all about electronic waste. Electronic waste is electronic equipment which are not in a working condition right now. So what we do is connect people who generate e-waste to people who recycle it in an eco-friendly manner without harming the environment, and health problems. Because, generally people, what they do is, they dispose their e-waste as regular trash, or they just throw it in the dustbins, or maybe sell it to the local scrap dealers which harm the environment illegally, and harms all the human health. So our app is just about connecting e-waste generators and e-waste recyclers, to not harm environment and human health from e-waste dispos&al. >> It sounds like it could have quite the social impact. What inspired you all to create this app? >> Actually, it was one of the potential ideas when we had a brainstorming session to choose an idea for an app for Technovation challenge, but then we read a grave article about e-waste in a national daily, and that motivated us further, and we decided to make an app to solve this issue. >> What inspired you to join Technovation? >> Actually, Technovation always gave us inspiration, and that spirit to just go into the field of information and technology and create cool apps to solve community issues. I think we were, in 2016, we came to know about Technovation, and just reading about an overview of Technovation, it just gave us that spirit and that enthusiasm to participate in this competition. >> And how did you all create your team? How did you meet? >> She's our teacher at school, and she's the one who introduced us all. I, Aditi, and Shraddha, we have been participating for three years in this competition. This is the third year, and Shriya has been participating for two years. This is her second year, and Sneha is the new one, and she introduced us all. She came up, and we went to her once or twice, then she introduced us to this competition. >> Actually, she appointed all the students, that we should come as a team, >> Yeah >> and go into this competition. >> That's wonderful. So how do you think, being a part of this competition, how has it helped you? Has it made you more interested in technology? >> Yeah, definitely. >> Actually, Technovation gave us the opportunity to go in a world of endless opportunities. Actually, Technovation helped us to actually identify ourselves, identify inner talent so that we solve community issues, and create coding, actually go into coding, and that high tech opportunities. >> Yeah? >> Yeah. >> Just take the microphone. >> You want to add anything? >> I want to add. We also got to learn many things that we'll not learn if we didn't get to know about Technovation. We learned coding, and marketing strategies, which we'll not be able to learn if we not create an app for Technovation. >> Well that's wonderful. >> For me, earlier, coding was a very difficult task. I'm talking three years back, but now, after participating in this event in three years, it has been very easy and it it is very helpful to develop a new career in our life so we can go in the field of software engineering, or many other fields that will be very wonderful for our life. >> That's very inspiring. What are you most excited about this week at the Technovation competition? >> For this week, we're most excited about pitching our app in front of the people so that we can generate awareness about the e-waste problem and our solution to it. >> That's great. Can you tell us a little bit more about how a user can use this app? >> Actually, if I'm a common user, and I have to use my app to dispose of the e-waste, so what will I do? I download the app from the Google Play Store, just post an ad of the e-waste, like, I have a Mumbai phone that's broken now. I just enter the device name, the quantity, and the date and time for collection, and I'll just post the ad. Only that's much work from the generator of e-waste, and then comes in all of recyclers of the e-waste. He'll just see the list of ads which have been posted by the generators of e-waste. He'll click the ad, view it's details, and accept that for pick up. After picking that e-waste from user's doorstep, he'll be given a reasonable amount for the same to the user. Wow, so what advice would you give to other girls who want to join Technovation? >> I want to say that Technovation gave us wings, as I mentioned earlier to fly in a world of endless opportunities, and I would say that if you have that will to do something good for society, technology is the best option you can go for, and you can implement to solve community issues. So, go girls, I would say, go girls in the field of information technology, and do whatever you want. >> Well, that's a great note to end on. Thank you all so much for being here, and congratulations, and good luck on your pitch tomorrow. >> Thank you. >> We are here at Technovation's World Pitch Summit 2018 in Santa Clara, California, stay tuned for more. (electronic music)