>>from around the globe. It's the Cube with digital coverage of AWS reinvent 2020 sponsored by Intel and AWS. Yeah, okay. Welcome back to the cubes. Live coverage here. Reinvent 2020 for a W s amazing content happening here within across the industry on digital transformation and more, more important than ever in the public sector has been mawr impacted by anyone during the cove and pandemic. And we're here remotely with the Cube Virtual because of the pandemic. Got a great guest, Kim, a jurist. She's the leader on the U. S. Education, state and local government for a W s public sector Kim, great to see you. Thanks for coming on. Remotely, at least we get to have a remote interview. >>Well, thank you for taking the time. This is This is our world these days, so it's good to be able to connect. >>Well, thanks for coming on. We're doing some specialty programming around public sector, mainly because it's such an important area. Uh, Andy Jassy Esquina, which is for the best conference at large at reinvent talks broadly, but I think it highlights what's going on in your world and that is this facing the truth. Um, this digital transformation has been forced upon us. It's accelerated and it's get busy, busy building or get busy figuring out how it might unwind and mawr education virtual remote if we >>didn't >>have video conference, and this could have been a disaster even further, but certainly has impacted everybody in the government education. How is it impacting share with us? What's going on? >>You know, I think that difficult partisans. When we turned on the news early days there in Cove it it was clear that students weren't learning and citizens couldn't get in contact with their government to ask for support. Um, I would say it was that moment in time where the technical debt that whether your state, local or education, you had to quickly realized that you need to connect with your students and your citizens. But I take a look at how quickly they were able to turn across the US Many of them realized what usually took years, literally turned into innovating overnight to support students as well as those filing for on unemployment claims. And I think that's what we heard a lot of, and those were some of the opportunities that Amazon really took, uh, to our customers said, Hey, we can help you solve these problems with great services such as connect >>you know, Connect came up in the keynote multiple times, and he really spend time on that as a as a disruption slash enabler for value. Can you share how cloud has scaled up some of your customers? I know connects, been pretty prominent in the public sector for Covic support and really has changed in saves lives in many cases. Can you share an example of how it's worked out? >>Absolutely. I mean, Rhode Island is is a great example. They use Amazon connect. They helped the state literally address this massive surgeon of unemployment insurance applications due to Cova 19. But literally the call times and the vines were cut down in What they were able to do is answer the call, not just have it be on a fast busy or a disconnect. Whether it was Department of Labor at Rhode Island, whether it was the state of Kentucky or the state of West Virginia, all those authorities use had to deal with that surge, and they were able to do it successfully and literally, in some cases, overnight to support citizens. That's how quickly they were able to innovate and hit those call centers, Um, effectively. But it's not just about the call center, because keep in mind they would go into those call centers with connect. They were able to actually take those calls from home, and we saw that in education as well. Take a look at L. A unified school district. What they had to do to quickly transition from in person training to supporting these students remotely. They had to do it overnight, and they use connect their asses well, not only to support the students, the teachers or the staff, but they took that opportunity to really continue educating and continue serving. >>You know, one of the things I was talking anti about in my one on one interview before reinvent was necessity is the mother of all invention in these days, and I think that came from a quote from one of your customers, like interviewed when asked, You know how the innovation strategy come about, and that's what they said. They said we needed it really bad, and we had to move quickly and then Andy said in his keynote that everything is on full display right now, meaning that the pandemic is forced one and you can see who's winning and who's not based on where they are in the cloud journey. So have to ask you leaderships a big part of this. What is the trend that you're seeing within your world because, you know, government not known for moving fast. And this is a speed game at this point. Healthcare. A big part of that. You got education. Government. What's >>the >>leadership mindset on innovating right now? And can you share because, yeah, you got some easy, you know, examples. Now the point is, hey, way have connect with people were like productivity opportunity that's now the new normal. So even in life does come back. There's new new things that have been discovered. Is that resonating with your your customers? And can you share the leadership mindset? >>Absolutely. So make no mistake. It was never a question of if it was a question of when the pandemic clearly is accelerating it. But, you know, we've been working with over 6500 government agencies and collaborating with them to really focus on some of their mission critical, um called based services. So and this is the new normal. They recognize it. And it's the foundation that during the pandemic that it's been said to say, Hey, we're going to push and we're gonna push quicker because they were actually able to demonstrate that they could do it. I'll give you an example. It's It's a heartbreaking one from my perspective. Being a mom, um, l. A. County Department of Child and Family Services, They operated their analog child protection hotline. Now the numbers are are unfortunate and staggering. But when you took a look at the peak before the pandemic, the call center received as many as 21,000 reports of child abuse and neglect in a month. During those pick times, up to 100 staff members would log in and literally take 120 back to back calls per hour. Now, when you think about that legacy environment with Amazon connect, they were able to continue the service, continue the support to help these Children and available 24 7, and they were able to do it from their homes. So e mean it gives me chills, just thinking about three unfortunate situations. But they were able to quickly move and and continue to support. Yeah, >>and the thing to I want to just bring up also had a customer I interviewed from Canada. I think they were partner with a censure. They had unemployment checks, they couldn't get out, and entitlement things that were literally checks and connect stood up that in like, record time. He was convinced. He's like he was kind of Amazon fan, but he was kind of still out of Amazon. He was like, I'm convinced we're gonna use Amazon going forward. It was a tipping point for him. There's a lot of these tipping points going on right now. This has been a big theme of this reinvent so far. Yeah, cloud transition, two full cloud value. This is the new normal What? What what what can clients get when they have budget or trying to get budget when they say the benefit? The clouds are what? >>Well, I mean again, use another use case. I'll go back to another example in L. A county. So when you think about l. A county itself, um, I won't give you the exact numbers because I don't know him off the top, but approximately 10 million residents and employs over 100,000 staff again. Look at the cost savings that they saw. So, you know, technical data is a problem. Being able to invest is a challenge because of budgets, but they were able to save 60% in one year from there on prem environment and licensing costs. But the cost is one piece. If you could take 17% fewer calls and you're solving those challenges by using a i N M l. Through the technology of what they were gathering through those calls, it made a huge impact and improved their service to their citizens. So you know it. The cost savings air there. And there are so many examples that states air, recognizing that they need to move quicker because they could take advantage of those costs, especially with some of the budget challenges we're going to see across the U. S. >>And the machine learning examples are off the charts. So, Kim, I gotta ask, you going forward now in reinvent what's the big focus for you and your teams and your customers because you guys are very customer focused. You're working backers from the customers. We hear that on and on what is going on in your customer base? One of the priorities, >>um, priorities for us will always remain on the mission to which our customers are focusing on. If we think about education, the question is, how are they re imagining the the delivery and the success in this new world that we're dealing with? So we'll continue to work and innovate with our partners and with amazing All right, a text that are in our business take a look at blackboard, right? They were able to scale 50 times their normal capacity globally, literally within 24 hours they're looking at How do they continue to innovate to serve? We're gonna work with K through 12 through academic medical centers and research, because when you think about what we need is we need to find that vaccine we need to find the ability to treat and serve. We're focused on those missions with the states, the research and the education teams. >>It's been unusual year learning is changing remote learning, remote work, the workforce, the workplace, the workloads. They're all changing. Onda clouds a big part of it. Um, final question for you. What's the take away for reinvent this year means different. You mentioned some of those highlights. What's the big take away for your audience? >>I think for state local education is it's available. It's now, and they have to serve their students and citizens quit. Um, what they've been able to do in the cloud again? A zay said at the start of the interview. They can now do overnight within minutes and hours and and support their citizens. And they have to do it quickly. So, >>uh, coyote to coyote goodness for the state and local governments to >>absolutely it's going to continue. And I think the important part is focused on the opportunity of innovating and supporting the mission >>Can Great to see you. Thanks for the insight. Thanks for the update. Appreciate it. We'll be following it. A lot of great successes. You guys have been having the Cuban involved in a bunch of them and we'll continue to follow the transformation. Thanks for coming on. >>Thank you. Enjoy Sena. >>Okay. This is the Cube Virtual. I'm John for your host. Thanks for watching more coverage. Walter Wall reinvent 2020 Virtual. Thanks for watching. Yeah,

>> from our studios in the heart of Silicon Valley, Palo Alto, California It is a cute conversation. >> Hi, I'm Peter. Boris, And welcome to another cube conversation from our wonderful studios and beautiful Paolo Alto, California. One of the biggest challenge that every enterprises faces how to attend to the volumes of data that are being generated by applications. But more importantly, that the business is now requiring because they want to find new derivative sources of value in their digital business. Transformations is gonna require a significant retooling and rethinking of how we used eight is an asset. And the directions that infrastructure, data management and business are gonna move together over the course of next few years. Now, have that conversation. Got a couple of great guests here. Josie Swoop is a VP of marketing veritas. Welcome to Cuba or back to the Cube. Yeah, thanks. Peter and Rick Clark is a CEO of opt are welcome. Thank you for the first time. >> Great to be here, >> So let me start here. Joey, why don't we start with you? Give us a quick update on Veritas and where your customers are indicating the direction needs to go. >> We've just had, ah, record breaking financial year for us, which ended in end of March. So since divestiture from semantic, as you know better, Toss has been through a transformation and then on a path to growth. So our core businesses are humming with just like I said, the second half of the year specifically was great for us. What we're hearing from customers, Peter, is that they want to elevate their their business problems away from infrastructure to business outcomes. That what they ask veritas to do is, can you abstract away some of those infrastructure plumbing problems, storage, security, data protection and focus on what the applications can give us. That's number one. Number two is Can we standardize? I mean, the example of Southwest comes to mind, right? They have the same plane so they can reroute those planes anytime they have the same pilots flying those planes so they can to standardize. So they collapsed better. And then, lastly, to your point value of data over volume. Everybody talks about the volume. What about the value of data? What is veritas do for for me? Mr. You know God's a customer in our tax extract value of that data, which is growing day by day. >> Well, one of the most interesting things about this challenge of businesses faces they try to attend to these things is that data is often characterizes the new oil. And we we push back against that Because >> data is a new kind of asset, it's an asset that's easily copied. It's an asset that's easily shared. You can easily integrate it. You can apply it to multiple uses with zero loss of fidelity and what it does currently. And so the whole notion of creating new options in the value of data's intrinsic to the questions of digital business. So that suggests that we need to start thinking Maur about data protection, not just from the standpoint of protecting data once it's been created and is sitting there so we can recover it. But new types of utilization, new ways of thinking about data data as it's going to be used, understanding more about dating, protecting that Rick, would you kind of Does that resonate? >> Yeah, absolutely. You know, one of the things that we've sort of seed in the marketplace is certainly over the last 10 years, the Data Sena has become so complex. This is massive fragmentation of data across highly virtualized infrastructures. And then, when public clouds came along, customers didn't really know what workloads they should move up into those clouds. And so what we saw is a huge problem. Is areas of cost and efficiencies, massive problems of risk and then obviously the amount of money that cos of spending on compliance. And so what we were really focusing on is the gaps. What do you not know about? And so we would really >> about your data >> about your data. Exactly. So we really measure the hot beat off the data protection environment, and from that we could actually see where are you? Risk where your exposure, where you're spending too much money, >> Where's your opportunities? Seize your opportunities. So we've got a notion of the the solution that folks are looking for, something that provides greater visibility into their end and data from a risk exposure opportunity. New sources of utilization standpoint talk a bit about how >> at four >> rounds out the veritas portfolio as it pertains of these things that you're seeing customers asked for taking data closer to outcomes and away from the device orientation? >> Absolutely. So Vatos has always been known to be a leader and data protection. We've done that for over 20 years. We also were the first pioneers in software defined storage. And we're number one in market share, according to I. D. C and Gardner as well. Ah, but again to my earlier point, customers have been asking. So what? We've done the plumbing really well and you've scaled. How do you take this to the next level? Extract value from all that data you're sitting on top of that you're protecting. And that's where apt are comes into the picture. We've built some tools natively within veritas of the last three or four years where we try to go and classify the data on in jest, identify things like P I information sensitive data, rock data, redundant, obsolete, trivial data that we can delete. There was a customer who recently deleted 30,000,000 files, just press the delete button and this isn't a highly regulated environment, >> but they were still pretty darn eggs. >> They definitely where but we were able to give them that visualization and information that they required. Now the question those customers are asking us or we're asking us. Before avatar came into the picture was at the infrastructure level. How do I know how much I'm spending on my data protection environments? Do I know where the growth ISS is it all in the traditional workloads of oracle ASAP, Or is it in virtual or is it in the cloud? Right. Am I putting too much data on tape? Is it costing me enough? Can extract the value from that data. So they were asking us infrastructure visualization and i D analytics. Questions which only apt are could answer. And we have some joint customers they were actually using. Apt are already not just with to monitor the vatos ecosystem, but even some of our competitors and the broader i t ecosystem on a single planet class. And that's where I think after really shines is is the agnostic approach they take beyond just veritas are beyond just another storage vendor. >> Well, so way certainly subscribed to this notion that data protection is going to It's gonna be extended, but it's gonna become a strategic digital business capability that does have to be re funk around the concept of data value and sounds like that's the direction you're taking, and you guys have clearly seen that as well. But obviously some of your customers have seen it. So talk to us a little bit about how customers helped you two guys together. >> Yeah, that's a great question. Was interesting. Actually. We had some of the largest companies in the globe actually using ourself with many of the fortune Tien using up self with J. P. Morgan Chase quote calm Western digital. And they came to us with these very precise problems around, you know, howto optimize my risk within the environment, had a streamline, obviously the costs and compliance. And we found that they were very common questions. And so we actually created this agnostic intelligence built into the software a rules engine that would have to correlate data from all of these disparate data sources. Whether Tom primer on the cloud tying that together would provide impactful insights to our customers that could sold real world problems. And we'll do it with kind of what we call the easy button. One of the big problems with a lot of software products out there today. Is there a point solutions to manage pots of the infrastructure companies wanted a single pane of glass where I could see everything across all of my storage. All of my data protection on prim and cloud. And that's really what we bring to the table, that single paying the class. And we do it very simply at scale for the largest customers. And that's in many ways was the synergy, obviously, with a partnership with Veritas. >> So give us some sense of how how customers will see the benefits of this from a rollout standpoint over the next 6 to 18. >> Right? So Step One in this journey for us is to ensure there are customers. Understand that we're going to continue to have that open an agnostic approach Apt are suddenly is not gonna become proprietary batter toss product. It's going to continue on its on its mission to be agnostic across various storage data protection and cloud environments. That's number one. Number two is we're gonna bring the the artificial intelligence and machine learning capabilities that we have in house with Veritas combined that with some of the things that Rick just docked, abide with the capabilities adapt our has combine, it's our customers can gain. I know add value. The one plus one equals three approach there as well. So those air, like the two key pillars for us going forward and eventually will extend apt are to an end to in Data Analytics platform not just I d analytics, where we're looking at infrastructure, but an end to end data. Plus I t analytics platform that spans Veritas is will Is the broader a IittIe ecosystem? >> Well, so it's good to hear that you're gonna let apt are continue to focus on data value as opposed to veritas value. Right talk. Talk to me a little bit. About what Does that analytics piece really mean? Howard Customers going to use it? How are they using it today? How are they gonna >> let me carry that? Said is roughly 30,000 unique metrics that we actually gather across the whole I t infrastructure and we'll look at a classic use cases. One of exposure. What? A lot of companies been enormous amount of money on the data protection infrastructure. The using disparity, tools and technologies they don't always go with. One platform like net backup is an example, right? And so with that, come challenges because there's gonna be gaps they might be backing up a Windows server where they're the backup policy says they're just backing up. The C drive will interrogate VM, where all the hyper visor will look at the network and see that there's a D Dr attached to that volume as well. And there's no backup data protection policy. So enormous amount of exposure if they tried to do a restore, obviously, from the d Dr where there's no protection, right from a cost perspective, there's an enormous amount of white space problem in the storage industry. More and more companies are moving from spinning distal flash arrays. A lot of companies is struggling with How do I protect those old flash A raise the using snapshots that using cloud they're tearing to the cloud the using different backup products. Obviously, we'd prefer that they used their backup, but with our software, we can provide that that inside across the entire data protection framework and storage and show you where is your risk? Where is your inefficiency, where you double protecting things into spending too much, much money? This whole notion of data protection is transaction. A lot of people do what's called distant, distant eight still being voted off site. How do you know that all those transactions are successful? How do you know you can restore based on those s L A's and tying that into you? See, M d B. That's what appetite does. >> So I'ma throw a little bit of a curveball here. So having worked within 90 worked with N i t organizations, it can be I ke historically can has been rolled to the compartmentalizing segment you administrated for servers in Australia for storage of people who are administrating applications and and subsystems. And the cloud is munge ing a fair amount of that together. But one of the places that has always required coordination, collaboration and even more important practice has been in the area of restore firms were shops that did not practice how they would restore, you know, hopefully they never had a problem. But if they did have a problem, if they hadn't practiced that process, they would likely we're not gonna be successful in bringing the business up. Gets even more important digital business. Can you give us a little bit of visibility into how this combination taking the metadata, the metrics of visibility. Taking the high quality service is bringing them together is going to streamline, restore within their prices. >> So first, let me address the first point you made, which is what I call the rise of the versatile is too right. So there are no more specialists in certain jobs. The versatile listen, the cloud or in virtual tend to do three or four jobs when there's back up our story virtualization itself on DDE. What the's Verceles want is to explain an easy barton to restore their VM environment or their big data. And my mother there Hadoop environment. They're not really worried. As a central I t. Team that Hey, what am I going to do with the entire data estate? How did I restore that? So that's the first step. Second step, as the world of I t gets more more complicated on the rise of the worst list continues to happen. Thes folks want to be able to have a resiliency plan. They want to be able to rehearse these restores right, and if they don't have a resiliency plan built in if the data protection is so siloed and does not help them build a resiliency plan. And to end that restore is not gonna be successful. Likely? Right. And that's where Veritas and companies like Veritas come in to help them build those resiliency plans and to end. >> But let me take you back to so the financial industry, for example, there are rules about how fast you you have to be able to restore. I gotta believe that visibility into data that is a value level can help set priorities. Because sometimes you want to bring up this application of this class of applications of this class of users of functions before you bring up those so does does apt are apt are going to provide even greater clarity in the crucial restore >> at 70. One of the biggest challenges for >> a lot of companies with restores is actually finding the data. We had a classic use case with a large Fortune 10 company where they had a bunch of service that were being backed up. There were bolted off the tape, and then it was obviously a different backup product they were using. The actually lost the catalog. The data was still there on tape. They had millions of tapes in the vaults, and they used apt title, identify the barcodes and recover that data literally within a matter of hours. And so not only can we find you your freshest copy the most recent copy, if that's what you want, but we can find where is your data? Because in a lot of cases there's multiple replications, multiple copies of the data across all sorts of assets within your >> infrastructure. Interesting. So last thoughts. When we have you back in the Cube in a year, Where you guys going? Big? >> Hey, listen, the two things that I talked about we're going to continue to expand the support of the ecosystem. The world of I t. Whether it's on Prem virtual or in the cloud with Apt are we? We're going to continue to invest in the artificial Intelligence and ML capabilities are not just apt are but all of that tosses ecosystem and you'll see amore integrated approach on the platform based approach on standardization When we come here >> next, guys, thank you so much. Great conversation. Thanks for being here in the Cube to talk about this important relation between data tooling and sources of business value. Rick Clark is the vice president of the outdoor business unit. Used to be the CEO of actor, but now the vice president. The outdoor business unit Veritas. Josie Stroop is vice president of marketing of Veritas. Once again, guys, thanks very much for being here. Thank you so much for having us. And once again, I'm Peter Burgers. You've been listening to another cube conversation until next time.