(light music) >> Kevin Miller joins us. He's the Vice President and General Manager of Amazon S3. And we're going to discuss the evolution of data lakes. Hey Kevin. >> Hey Dave. Great to be here. >> Yeah, let's riff on this a little bit. Why is S3 so popular for data lakes? How have data lakes on S3 changed and evolved? >> Well, I think a lot of the core benefits of S3 really play directly into what customers are looking for when they're building a data lake, right? They're looking for low cost storage, some place that they can put shared data sets and have, make it very easy for other teams and businesses to access a set of data as well as have all the management around it. Knowing that the data's secure, is durable, it's protected. And so all of the capability that S3 provides out of the box, is just a really good fit for what customers need out of a data lake storage provider. >> And it's really the simple form. I remember when Schema on Read hit, and people were like, oh great, we can just shove all our stuff into a data lake. And then of course the old broma it became a data swamp. But the industry has evolved, hasn't it? It has new tools, machine intelligence and AI, and machine learning have really helped a lot. Talk about how that's changed from the, the old days if you will, where it was just kind of this mess and you really couldn't do much with it. And why today we're able to get so much more out of data lakes. >> Yeah. I think that original use of data lakes centered a lot around analytics and sort of Hadoop or Spark type applications. And that continues to be a big driver. But I think that one is that we're continuing to expand the kinds of applications. Like you mentioned, machine learning, or other kinds of intelligence are, those applications are increasing as things that customers want to do around these shared data sets. And being able to pretty easily sort of dynamically combine data sets together and use that to drive more insight. I think that you're absolutely right. You know, if you left unstructured or left without any kind of governance you can quickly develop a lot of unusable data. And so I think we're seeing the evolution is in customers putting more of a governance structure in place around it, really trying to understand and catalog the the data sets they have. And I think that's going to continue. That's something that we're seeing pretty actively develop right now in terms of knowing what data I have, knowing the essence of metadata around it. As far as how frequently is this data being updated? When is it updated? What are the rules around when I can access it and so forth. As well as around data lake access control, making it very easy to grant an end user, a specific end user, access to certain data sets knowing that they can then audit and really know exactly who has access to what data in that data lake. So you're seeing a lot of that governance type structure come around while not taking away the essence of having a simple, low cost, scalable way to store and then access data from a number of applications. So that's all now starting to really come together, I see. >> I think this is a really important point you're making because I see organizations rethinking their data architecture and their data organizations to really put put data in the hands of the lines of business, those with domain expertise and self-service is becoming really important. I see a lot of organizations say, 'Hey we're going to give the lines of business their own data lakes that they can spin up' but, they have to be governed in a federated fashion. I know you guys use this term lake house. How do these things fit together? >> Well, Dave, I think you're absolutely right. I think that what a lot of organizations, what I see a lot of organizations doing is evolving to a point where they want as minimal layers between someone who owns a business outcome. Whether it's a top level revenue generation line or bottom level cost line, they want to connect the people who are in the, closest to the business problem with the applications and the technology that they can use to solve it. And that's, a big part of that then is the data and the data sets that are available. So I think where it needs to come together and where it is coming together is around making it very easy to federate, to know what data sources I have, to know what the rules are around accessing it, to remove as much of the friction as we can around just the basics of provisioning access. Knowing that this set of people is allowed to access it. And how do they access it. Just as much as possible removing that, so that it's not weeks between when I have an idea and when I can build an application to process that data. Ideally it's within an hour, I have an idea, I can spin up a notebook. I can pull in the data sets I need. Train an ML algorithm or build some analytics function and then start to see some results and see is this really working or not? And then of course sort of scale it up from there in a seamless fashion. So I think that a lot of the essence of AWS that we've built over the years is really starting to come together. And where we are continuing to make it simpler for customers is all around that federation and the simplicity of provisioning access to the data. >> And share that data across a massive global network. Kevin Miller, thanks so much for coming on theCube and talking about data lakes. >> Yeah. Thanks for having me, Dave. >> You're welcome. And thank you for watching. This is Dave Vellante for theCube. (light music)

>> Narrator: From around the globe, it's theCUBE with coverage of SUSECON Digital brought to you by SUSE. >> Welcome back to theCUBE's coverage of SUSECON Digital '20. I'm Stu Miniman and happy to welcome to the program one of SUSE's partners, we have Marc O'Regan, he is the CTO of EMEA for Dell Technologies. Marc, it is great to see you, we all wish, I know when I talked to Melissa Di Donato and the team, everybody was really looking forward to coming to Ireland, but at least we're talking to you in Ireland so thanks so much for joining us. >> Stu, thanks very much for having me. I'm delighted to be here. You know, really looking forward to getting you guys here, unfortunately it wasn't a beaver, once we're all safe and well, great to talk. >> Yeah, absolutely, that's the important thing. Everybody is safe, we've had theCUBE a couple of times in Dublin. I'd actually, you know, circled this one on my calendar 'cause I wanted to get back the Emerald Isle but, Marc, let's talk first, you know, the Dell and SUSE relationship you know, disclaimer, you know, I've got a little bit of background on this. You know, I was the product manager for Linux at a company known as EMC back before Dell bought them, many moons ago, so I know that, you know, Dell and the Dell EMC relationship with SUSE go back a couple of decades, but, you know, bring us into, you know, what your teams are working together and we'll go from there. >> Yeah, sure, Stu, so, quite correct, nearly a two decade long relationship with SUSE and one that we hold very dear to our heart. I think what both organizations have in common is their thirst and will to innovate and we've been doing that with SUSE for 16, 17 years, right back to, you know, SUSE Enterprise Linux sitting on, you know, PowerEdge architecture way, way back in the day into you know, some of the developments and collaborations that we, that we worked through with the SUSE teams. I remember back 2013, 2014 doing a pretty cool program with our then Fluid Cache technology. So, when you look at, you know, OLTP kind of environments, what you want to kind of get away from is the, you know, the read-write, commits and latency that are inherent in those types of environments. So, as you start to build and get more users hitting the, hitting the ecosystem, you need to be able to respond and SUSE has been absolutely, you know, instrumental to helping us build an architecture then with our Fluid Cache technology back in the day, and the SUSE technology sitting around and under that and then of course, in more recent times, really extending that innovation aspiration, I guess, has been absolutely a pleasure to, to watch and to be involved with, see it mature so some of the cool platforms that we're developing with SUSE together it's a, it's pretty neat so I'm, you know, one of those being-- >> So, Marc, yeah, well, you know, bring us up to speed, you know, right in the early days, it was, you know, Linux on the SUSE side, it was, you know, servers and storage from the Dell side, you know, today it's, you know, microservice architectures, cloud native solutions. So, you know, bring us up to speed as to some of the important technologies and obviously, you know, both companies have matured and grown and have a much broader portfolio other than they would have years ago. >> Yeah, for sure, absolutely. So, I mean, what's exciting is when you look at some of the architectures that we are building together, we're building reference architectures. So we're taking this work that we're doing together and we're building edge architectures that are suitable for small, medium, and you know, and large environments. And the common thread that pulls those three architectures together is that they are all enterprise grade architectures. And the architectures are used as frameworks. We don't always expect our customers to use them, you know, by the letter of the law, but they are a framework and, by which they can look to roll out scalable storage solutions. For example, like the Ceph, the SUSE Enterprise Storage solution that we collaborate with and have built such a reference architecture for. So this is, you know, it's built on Ceph architecture under the hood, but, you know, both ourselves and SUSE have brought a level of innovation, you know, into an arena, where you need cost, and you need low latency, and you need those types of things that we spoke about, I guess a moment ago, and into, you know, this new cloud native ecosystem that you just spoke to a few moments ago. So on the cloud native side, we're also heavily collaborating, and near co-engineering with SUSE on their CaaS technologies. So here it's really interesting to look at organizations like SAP and what we're doing with data hub and SAP, it's all part of the intelligent enterprise for SAP. This is where SUSE and Dell Tech together really get, you know, into looking at how we can extract information out of data, different data repositories. You know, you may have Oracle you may have, you know, you may have HDFS, you may have Excel and you're trying to extract data and information from that data, from those different siloed environments and the CaaS technology brings its, you know, its micro, capability to the forum in that regard, our hardware architecture is the perfect fit to, to bring that scalar platform, cloud native platform into the ecosystem. >> So, you know, Marc, you've got the CTO hat on for the European theater there. When we, we've been talking to SUSE, when they talk about their innovation, obviously, the community and open-source is a big piece of what they're doing. You were just walking through some of the cloud native pieces, give us what you're seeing when it comes to, you know, how is Dell helping drive innovation, you know, and how does that connects with what you're doing with partners like SUSE. >> Yeah, well, you know, innovation is massively, massively important. So there's a number of different factors that, you know, make up a very good innovation framework or a good innovation program. And at Dell Tech we happen to have what we believe to be an extraordinarily good innovation framework. And we have a lot of R&D budget assigned to helping innovate and we get the chance to go out and work with SUSE and other partners as well. What SUSE and Dell Tech do really, really well together is bring other partners and other technologies into the mix. And, you know, this allows us to innovate, co-innovate together as part of that framework that I just mentioned. So on the Dell Tech framework, we'll obviously, you know, take technologies, you know, we'll take them, perhaps into the office of the CTO, look at new, you know, emerging tech and look at, you know, more traditional tech, for example, and we will blend those together. And, you know, as part of the process and the innovation process, we generally take a view on some of the partners that we actually want to get involved in that process. And SUSE is very much one of those partners, as a matter of fact, right now, we're doing a couple of things with SUSE, one in the labs in Walldorf in Germany, where we're looking at high availability solution that we're trying to develop and optimize there right now at this point in time. And another good example that I can think of at the moment is looking at how customers are migrating off, you know, older, more traditional platforms, they need to look at the cloud native world, they need look at how they can, platform for success in this cloud native world. And we're looking at how we can get smarter, I guess about migrating them from that, you know, extraordinarily stealthy world that they had been in the past but that needs to get from that stealthy world into an even stealthier scalable world that is, that is cloud native world. >> Yeah, Marc, you talk about customers going through these transformations, I wonder if you can help connect the dots for us as to how these types of solutions fit into customers overall cloud strategies. So, you know, obviously, you know, Dell has broad portfolio, a lot of different pieces that are on the cloud, you know, I know there's a long partnership between Dell and SUSE and like SAP solutions, we've been looking at how those modernize so, you know, where does cloud fit in and we'd love any of kind of the European insights that you can give on that overall cloud discussion. >> Yeah, sure, so, again, ourselves and SUSE go back on, in history, you know, on the cloud platforming side, I mean, we've collaborated on developing a cloud platform in the past as well. So we had an OpenStack platform that we both collaborated on and you know, it was very successful for both of us. Where I'm seeing a lot of the requirement in this multicloud world that we're kind of living in right now, is the ability to be able to build a performant scalable platform that is going to be able to respond in the cloud native ecosystem. And that is going to be able to traverse workloads from on-prem to off-prem and from different cloud platforms with different underlying dependencies there. And that's really the whole aspiration, I guess, of this open cloud ecosystem. How do we get workloads to traverse across, across those types of domain. And the other is bringing the kind of, you know, performance that's expected out of these new workloads that are starting to emerge in the cloud native spaces. And as we start to look to data and extract information from data, we are also looking to do so in an extraordinary, accurate and in an extraordinary performant way and having the right kind of architecture underneath that is absolutely, absolutely essential. So I mentioned, you know, SAP's data hub a little earlier on, that's a really, really good example. As is, a matter of fact, SAP's Leonardo framework so, you know, my background is HPC, right? So, I will always look to how we can possibly architect to get the compute engineering as close to the data sources as possible as we can. And that means having to, in some way get out of these monolithic stacks that we've been used to over the last, you know, for a number of decades into a more horizontally scaled out kind of architecture. That means landing the right architecture into those environments, being able to respond, you know, in a meaningful way that's going to ultimately drive value to users and for the users and for the providers of the services, who are building these type of, these type of ecosystems. Again, you know, as I said, you know, data hub, and some of the work that Dell Tech are doing with the CaaS platform is absolutely, you know, perfectly positioned to address those types of, those types of problems and those types of challenges. On the other side, as I mentioned, the, you know, the story solutions that we're doing with SUSE are really taking off as well. So I was involved in a number of years ago in the Ceph program on the Irish government network and, so these would have been very big. And one of the earliest to be honest, Ceph firm I was involved with probably around five, six years ago, perhaps. And the overlying architecture, funnily enough, was, as you probably have guessed by now was SUSE Enterprise. And here we are today building, you know, entire, entire Ceph scale out storage solutions with SUSE. So yeah, what we're seeing is an open ecosystem, a scalable ecosystem and a performant ecosystem that needs to be able to respond and that's what the partnership with SUSE is actually bringing. >> So, Marc, I guess the last thing I'd like to ask you is, you know, we're all dealing with the, the ripple effects of what are happening with the COVID-19 global pandemic. >> Sure. >> You know, I know I've seen online lots that Dell is doing, I'm wondering what is the impact that, you know, you're seeing and anything specific regarding, you know, how this impact partnerships and how, you know, tech communities come together in these challenging times? >> Yeah, that's a great question to end on, Stu. And I think it's times like we're living through at the moment when we see, you know, the real potential of, I guess of human and machine collaboration when you think of the industry we're in, when you think of some of the problems that we're trying to solve. Here we are, a global pandemic, we have a problem that's distributed by its very nature, and I'm trying to find patterns, I guess, I'm trying to model, you know, for the treatment of, you know, COVID-19 is something that's very, very close to our heart. So we're doing a lot on the technology side where we're looking to, as I said, model for treatment but also use distributed analytical architectures to collaborate with partners in order to be able to, you know, contribute to the effort of finding treatments for COVID-19. On the commercial side of things then Dell Tech are doing a huge amount so, you know, we're, for instance, we're designing a, we're designing a financial model or framework, if you will, where our customers and our partners have, you know, can take our infrastructure and our partners infrastructure and those collaborations that we spoke about today. And they can land them into their ecosystem with pretty much zero percent finance. And so it's kind of a, it's an opportunity where, you know, we're taking the technology and we're taking the capability to land that technology into these ecosystems at a very, very low cost, but also give organizations the breadth and opportunity to consume those technologies without having to worry about, you know, ultimately paying up front they can start to look at the financial model that will suit them and that will, that will, that will, hopefully, accelerate their time, their time to market, trying to solve some of these problem that we've been speaking about. >> Well, Marc, thank you so much for the updates. Definitely good to hear about the technology pieces as well as some of these impacts that will have a more global impact. Thanks so much for joining us. >> Stu, my pleasure. Thank you, take care and stay safe. >> Thanks, same to you. All right, I'm Stu Miniman, back with lots more covered from SUSECON Digital '20. Thank you, for always, for watching theCUBE. (gentle music)

. >>Hey, welcome back everybody. Jeff, Rick here with the cube Worthen Nevada museum of art in Reno, Nevada for the Interbike show. Just happening down the street at the convention center. But we're actually at a side of it put on by Royal Dutch, a gazelle bikes, 125 year old, a bike company who is all in on electric bikes. We wanted to come in, see what's going on, really how the e-bike phenomenon is kind of intermingling with all these alternative scooters and, and all these alternative ways of getting around cities especially and, and get a feel for it. So we're excited to have a retailer who's been in the business for a long time. He's Davey oil. He is a founder a and, and cone or of GNO family. Cyclery David. Great. See you. Thanks. It's really happy to be here. Yeah. So first off, uh, just impressions of this event tonight. Um, cause I was rolling eyes. There's six or seven new bikes out here tonight. What do you think? >>It's very exciting because that was an extremely high quality brand of electric bicycle. And like you said, they have a uh, like a very long history in, in bicycle design. Right. And what they're doing now is they're, they're riding this wave of new technology that's coming through e-bikes and it's phenomenal. It's so funny cause >>some of these things I was talking about earlier, you know, so many Kickstarters, right, that have started and actually a lot of the companies have been pretty successful on the Kickstarter basis, but this is an old line company. They'd been making these things, I think I heard earlier, they're still making them at the same factory that they've been making them for 125 years. And surprisingly to me a third of this year's bike sales will be eBikes. So clearly there's something going on here. Yeah, there is that. What do you think in terms of the adoption Seattle, cause what I've heard as well is that the U S is about 10 years behind >>and Kennedy bike adoption. Yeah. I think that's probably the case in Seattle. We're very fortunate that there are a lot of factors at play that are, that are driving your bike adoption a happening a little faster than it is in some other parts of the country. But I think that all around the country and in cities and suburbs and also in rural areas, people are gonna find that adding an electric mobility to your bicycle, it takes away the barriers to cycling that so many people experienced that are totally rational. Like when I arrived at my destination, I don't want to be sweaty or I want to be able to use a bicycle, but I want to be able to carry more things or my children. Right. And when you add the mobility to your bicycle, those kind of barriers are just eliminated. You can see you're still getting exercise, but you can choose to make the bicycle ride more of what you'd expect from other forms of transportation, which is convenient and not sweaty and difficult. >>So how many of your customers aren't really bicyclists that that they're coming at this as a, as kind of a new opportunity? Maybe they just, they cycled before, but they're not kind of hardcore cyclists. You see this as the right foot. What's amazing to me is you have all these form factors, but this is a form factor that people are very familiar with and that's where I think there's a real opportunity bike that's not the same as scooters and some of these other things. Yeah, that's a really good question. Um, what we experience is that probably two thirds of our customers don't previously identified themselves as bicyclists. Um, they're probably somewhat friendly with the idea bicycles so they wouldn't have walked into a bicycle store. But what we see is that that transformation that happens to people when they adopt cycling as a, as a major part of their life and a major part of their transportation that still occurs, but it occurs all at once when they leapfrog over so many of these barriers and just have the opportunity to use a bicycle so much more than they would have otherwise. And the same thing happens to people who are already interested in cycling. People who only ride recreationally often find that with the addition of any bike into their life, they can use a bicycle for many, many, or most of their transportation needs, uh, over the course of their life. And that's profound, right. Transforms people. >>So there's a lot of special kind of characteristics of Seattle. Yeah. Obviously the weather is not great. Of course it's not great in, in Holland either. And they got a lot of bikes. They're got Hills and bridges and some nasty traffic. Not that everybody else does them, Massey traveling, but Seattle's got some crazy traffic. So you guys are seeing not only the adoption of the bikes for commuting and for fun and all those things, but you're selling a lot of cargo bikes for commercial purposes in this tight urban center. So I wonder if you can give us a little bit more color on how you're seeing the penetration in cargo bikes. Sure. >>Well, I think that cargo bikes when used for like freight purposes and delivery purposes and enterprise purposes in general, they benefit from the same things that bicyclists benefit from in urban environments in general, which is just greater mobility, freedom from the restrictions of traffic. I'm not trying to say that bicycles aren't on the road and that they don't sometimes find themselves behind a long line of stopped cars, but we have so much more flexibility in those situations and we can park safely and reasonably on a sidewalk. And so, so many things that happen, uh, that people suffer through due to congestion or alleviated when they're riding a bicycle in general. And business has experienced that when they use them for freight for sure. >>And it's not just a cargo bike, it's any cargo bikes. So now I've got the superhuman skills so I can, I can carry that load. I can replace a truck. I mean we have, we have bicycles in operation in Seattle for some, some of our customers use that. Our daily carrying 400 500 pounds of weight in there and they're traveling, you know, 60 70 miles in a day. Right. So how are you seeing the integration of the eBikes with the regular bikes, the hardcore bikers, the recreational bikers, and then of course you've got the slow move in pedestrians, right? And the, the dangerous stuff occurs when you've got all these disparity in, in, in velocity. And it's going to be interesting to see kind of how the regs kind of catch up and eventually probably, you know, discriminate. So these PO, these paths are for, you know, 20 miles or more of these paths are for, you know, 10 miles an hour or less. So how are you seeing that kind of work itself out in the streets of the city? Cause absolutely get a little rough sometimes out there. I think it has the potential to get a little rough. I think that honestly, um, yeah, >>the situation, the opportunities for conflict between pedestrians and electric bicyclists is not an issue or not any more significant than the opportunities for conflict between pedestrians and conventional bicyclists. I think that while an electric bicycle can travel up to 20 miles an hour or in some cases faster, they don't ordinarily travel that fast. That's a peak speed. Um, and so I don't really think that sidewalks are being menaced by electric bicyclists. I don't think that's really occurring, although I do think that the kind of regulations that you're talking about that classify type II bikes into types so that we can then, um, uh, empower people who have jurisdiction over different pieces of infrastructure to, um, to determine for themselves and for their users what bikes are allowed in which ones are, are, are forbidden, um, or restricted. I think that's really positive. Right? I think it's extremely important that we define what these vehicle types are because of course there are some vehicles which are more appropriate for some environments than others. >>Right. But I think the real thing is that bicyclists and III bicyclists are not the enemy of pedestrians. I think that together we're all making smart choices and we're in the safe spot. And I think that if it feels like there's too many bicycles on the sidewalk in your town, it's probably because you haven't made any room for bicyclists in the streets of your town. Right. And I think we all need to work together to make cycling a safe and viable option across all of our communities that will help congestion when we remove people from cars, we improve traffic for everybody. >>Right, right. And bikes should not be on sidewalks, period. Right. That's not really not the bike, not the bike place unless the, the street is just so, so tragic. >>I think. I think that if you're talking about it in a situational like daily life active, uh, situation, I think, um, there are a lot of conditions where bicycles are going to be on the sidewalk and there are many of them that I think are reasonable. I think it's totally reasonable to decide as a city we don't want bicycles, bicycles to primarily ride on sidewalks or when bicycles are on sidewalks. I don't think there's any city in the country that allows bicycles on sidewalks. It doesn't also stipulate as long as they're traveling safely. So if somebody has a problem with how somebody is behaving, that's still a problem either way. >>Right, right, right. So I'm just curious to get your take as, as you've seen this market evolved. Again, we've got big players involved. Bosch is doing all the, all the electronics on these bikes. Yeah. Capacity's got bigger on the battery speeds have gotten better. Dependability. Yeah. So how are you seeing kind of the evolution of the eBikes impacting the total market for bikes? Again, I can't believe that that gives out. Guys said they're going to sell a third of their bikes. Are e-bikes. Yeah. You see in the same thing in your business. >>Yeah. Well, I mean my business is focused on eBikes. Um, but what I will say is that I think that um, one of the challenges for bicycle advocacy and bicycle marketing and retail has always been a how to appeal to people who are somewhat friendly towards bicycling but aren't doing it that called interested but concerned. And it, I think it turns out that e-bikes are the key here, that we can help transform people from someone who is friendly towards bicycling to somebody who uses a bicycle as a big part of their life simply by making bicycles easier. And as you identified right now, finally, we're at a point in the development of this technology where the bikes really are reliable as a vehicle. And that's significant, right? It's not just a hobbyist activity at this point. These are, these are legitimate, uh, reliable vehicles >>in transportation. I mean, legitimate trans, it's not just your last mile vehicle anyway. >>Yeah, absolutely. I mean, at our shop at least we're talking about people who are, who have given up a car. Um, almost almost every one of our customers who's getting an electric cargo bag is doing this as part of their family transportation budget. And that includes driving less or removing a car from their life, right? And that could only work if the e-bike was at least as reliable as driving lists. And so maybe a flat tire is still a pretty annoying problem, but that should be the worst problem. Right? And I think we're finally there in terms of the quality of technology that's out >>and now it's only upward. We're like at year zero now. Right. Amazing. Even with the weather and the Hills and everything else, it's profound, man. It's really, and then it's a, it's a cultural shift, so it's just, it's just spreads across our community. Right. One person who inspires somebody else and inspires somebody else. Well, David, thanks for taking a few minutes and sharing your story. Really appreciate it. Thank you very much. All right. He's Dave young. Jeff. We are at Interbike Reno, but we're actually at the gazelle, uh, event looking at their e-bikes and they're really, really cool. Thanks for watching. Catch you next time.

>> Narrator: Live from Las Vegas, Nevada, it's theCUBE covering AWS re:Invent 2016. Brought to you by AWS and its ecosystem partners. Now here is your host, John Furrier. >> Hey, welcome back everyone. We are here live in Las Vegas for AWS Amazon Web Services re:Invent 2016, their annual industry conference. The center of the universe in the tech world, 32,000 attendees, broke all records. It grew from 16,000 last year, almost double. I'm John Furrier with theCUBE. We are here getting all of the signal from the noise. Three days of wall-to-wall coverage. Our next guest Ramin Sayar, who's the President and CEO of Sumo Logic. Welcome to theCube, welcome back. >> Very well, thank you much. Nice to be here. >> So, when did you move over to Sumo Logic? >> So interestingly enough, it's two years this Friday. >> Okay so give us a quick update and then I want to dive into the relationship with Amazon. You guys clearly doing big data early. In the wave of the Hadoop is big data, but those other methodologies. Quick history of what you guys are doing now and status of the company. >> Sure. So the company is about seven years old. We were founded, born, actually bred on AWS. We don't have a single server in our place and interesting enough, the premise of founding Sumo, seven and a half years ago, actually was to build a multi-tenant SAAS-based machine data analytics platform to start to address a lot of the security, but also the operational issues that customers were facing. Our founders actually came from a security background and realized that rear-view mirror technologies and looking at historical aspects wasn't good enough. So low and behold, they made a big bet at that time, six years, almost seven years ago, to build exclusively on AWS and today, on an average day, we're ingesting about 70 terabytes of data, we're analyzing over 100 petabytes of data on AWS. >> So talk about the specific implementations. Obviously using all of the services, is there any particular ones, obviously storage, Glacier, you must be using some Glacier, but is it mostly S3, is it ElasticBox Storage? >> S3, C2, we use, obviously, some of the other services, but more importantly, we enable all of the services that AWS provides for their customers to be seamlessly supported by Sumo. So when you log into Sumo or you create a brand new account you give us your credentials, everything from Kinesis to Lambda, to EC2, to ElasticBox Storage, all of those are out-of-the-box that are supported. >> And you guys had a great booth last year. This huge booth, right in the front, with sumo wrestlers. I mean that stole the show in the age of Twitter and Instagram. The share of voice on that was pretty significant. >> Yeah I think there's an underpinning tone there, which is we want to wrangle your data, right. And no one knows big data more than a sumo. And we have earned the right now, after seven years in with 100 petabytes of data that we're analyzing every single day, to be a lot more prescriptive for customers in terms of how to approach the way they build, run, and secure these modern apps. >> We've been following you guys in context of the big data space. I don't think we've had a lot of briefings on the analysis side. I think we should get you guys certainly plugged-in with George Gilbert, our analyst, but what's interesting is the predictive marketing and then a lot of certain verticals were really in early on big data and you guys were there. What's evolved since then? Because now you're seeing, with AWS certainly, you've got streaming, you got redshift doing very well, the services that they've added on over the past few years has been pretty significantly and kind of right in your wheelhouse. >> Yeah. >> John: So what new use-cases are popping up now? What are you guys doing for business? What's some of the profile customers? How are they using Sumo and what's the value for them? >> Great question. So a few things we're seeing. One is with the availability of all these services that Amazon is providing, the cycle time for releasing new code and overall applications is becoming much less. And as a result there's not just a need to move to continuous integration or continuous deployment, it's about continuous updates. So the challenge that brings for a lot of our customers they need real-time visibility. We refer to that as continuous intelligence. So our platform is predicated on the fact that we have near real-time analytics streaming engine that as data is coming in, you can get visibility for your developers, you can get visibility for your operations teams, and you can get visibility for your security compliance teams. So let me give you a couple of examples. You asked for customers, Huddle is one of the customers they spoke about today. >> John: Jeff Frick and I love Huddle. >> Football videos, but you know they support Premier League, they support Aussie rule football, I mean there's a lot of sports right? And so they're uploading video and there's a great service not for just college or high school athletes, but professional athletes to understand their game and analyze their games. So underpinning that, actually Huddle's using Sumo to run their service, to manage their service. Not too distinct from Domo or Qualtrics or other customers like SalesForce, Adobe. We have customers like Land-O-Lakes. We do a lot in media and entertainment, gaming, online retailers. So what do they all have in common? They're either migrating to the cloud, one. Two, they're doing digital transformation or some sort of digital application initiative. Three, they need some way to get visibility real-time into their applications and services from a security perspective, but also an operational perspective. >> What's the driver for customers right now? Because one of the things we hear all the time is people are trying to account for their data. So analytics is kind of like this, well data warehouse was this old mentality, but now smart people started putting into mainstream, but now there's more of a data accountability aspect. The metadata, really valuable. How are customers doing that with you guys? 'Cause I can see them getting their toes wet with Sumo and then getting up and saying "Wow I can use some prescriptive analytics, predictive marketing", whatever the use-case could be, but now you gotta start thinking where's the data coming from and where's it accounted for. Is there a data economy? >> So what's interesting about that, you mentioned metadata, and that's what it's about. Our system, we ingest any type of structured or unstructured data. And we actually analyze a lot of the metadata. In fact, like I mentioned earlier, we're analyzing over 100 petabytes every single day on AWS. And so what we're able to actually help our customers do now is be much more prescriptive and provide insights as to the 1300 customers that are on Sumo, the 74% of them that run on AWS, about a quarter of them are using things like Lambda. Another two-thirds are using EC2, but how? And what types of queries are they doing? And what types of services are they building with Docker containers, or Mesosphere, or others of that type of services? So now we've actually entered a position where we're actually the trusted advisor for a lot of these companies in moving to the cloud, building new, modern apps because we've been doing it for seven and a half years. >> Yeah. >> Ramin: And so the metadata starts to become important because we actually put out a recent survey we called "The state of the modern app". And that whole report was premised on the 100 plus petabytes every single day over a six month period, how are customers using AWS, what services are they using and not using, and what should you consider? The number one thing we found in that report was only half of the customers, of which 74% of the 1300 run on AWS, were actually doing anything with CloudTrail with respect to security. That means the other half are potentially vulnerable to breach. >> John: Yeah. >> John: What percentage? >> 50%. >> So half were exposed. >> Half are exposed >> John: No audit at all. >> Ramin: No audit at all. So now we're actually proactively notifying them saying, "Hey listen for your type of deployment you're using these types of common services. Others similar to you should use the following." >> That brings up a good point. So let's unpack that because what that brings up is a lot of people get into data and they hear all this stuff in the news. Oh big data driven and you know they can drink the Kool-Aid and go "Okay I buy that vision." But there's some pretty urgent issues on the table that people got to deal with in the enterprise and or if they're cloud native and that is security. You mentioned it. I mean that has become such the low-hanging fruit for data analytics. So Splunk being very successful with that. Cyber, we talked to Teresa Carlson earlier. Their public-sector business is exploding, certainly with the CIA and others. I'm sure you guys got some of those clients. But that highlights that yeah that's all fine and dandy to do some nice stuff over here to figure out recommendation engine for this or that, when you got security holes out there. Are you seeing that on your end too? >> Well interestingly enough, that's how we started. We started with the goal of providing analytics and more importantly we wanted to democratize analytics initially for security in the cloud. And so, we actually before Amazon Web Services really built things like PKI or public key encryption or things around encrypting data transfer, we had built that into our system and service. So what we actually are able to do now is not only show how we can encrypt the data and do all this services, but show them how they should actually start to use CloudTrail and how they should architect these modern apps, and what things they should be concerned about from a vulnerability and risk point of view. One of the newest products that we just announced is in early-access around threat vulnerability and threat intelligence because now we're getting a 360 degree view for a lot of our customers because you saw today the hybrid announcement right? That's going to be there for a while. What Sumo allows a lot of our customers to do is from their on-premise data center to their CDNs to all their SAAS applications like SalesForce, or WorkDay, or DropBox, or Box to all those things running on ASH or Amazon and the like, we provide a whole 360 view. And we can actually now >> John: So you get real-time >> John: as well on that? >> Real-time. >> Ramin: So our system and service is predicated on a real-time data streaming engine. >> Yeah so you guys can coexist in multi-cloud world. >> Absolutely. >> John: That's your premise. >> Ramin: No pun intended right? (laughing) >> All right, let's talk about contextual data and what companies should do and why they should get you guys involved in the use-cases of going forward, planning. A lot of conversation here at re:Invent is AWS 2.0. They go on to the next level, Enterprise, a little bit more complicated than say Cloud Native greefield apps. How should they be thinking about their data? You've been doing this for seven years in AWS and you probably have clients that aren't on AWS some are, some aren't, that's the makeup. But generally what's the architecture? What should be holistic concept for CIO, CXO, or down to the practitioner level, what's the guiding principles? >> It starts with a fundamental principle of form follows function. And you know this is a sports analogy, but if you're not formed right, you're not going to function right. So a lot has to do with a conscious decision customers need to make in terms of how they're going to structure their teams and whether they're going to move to a true dev-ops model where they're pushing hourly, daily, weekly, and whether they need to or not for certain applications versus others. And then it goes into function in terms of how they start to architect their applications. What services they need to use. And we've actually learned that over seven and a half, eight years ourselves, seven which years were running on AWS. And so the advice often times we give to a lot of our customers is understand where the mission critical workloads that you need to migrate, categorize those. Second is, which of the greenfield apps you're building and why. And what type of retention and security policies do you need and these are the common services you should probably consider with AWS. And then third is, the other set of applications you don't really care about, leave them for now. Focus on your expertise here. >> It's really triaging the sequence or order of app rollout, basically. Well thanks for coming on theCube. Really appreciate Ramin. I want you to take a minute to close us out and talk about for the folks watching, what's new with Sumo Logic? Why should they be working with you? What's the pitch? What's new? What's relevant for you guys? >> Great, so obviously we're a big data company, but more specifically our service and our strategy was predicated on democratizing analytics. And so we refer to that as continuous intelligence. And so as this digital transformation is taking place, and we're seeing it here, we're seeing it across every part of the businesses, we are well suited for every company that's got either a migration effort or an active, new project going on AWS. And so we can provide a simple, secure, highly scalable machine data analytics platform as a service and that's what Sumo is all about. >> And your business plan for the next year is what? Knock down more customers? Do more product development? All of the above? Channel? What's the strategy? >> So good question. So on one hand we're introducing a new product. We've kind of hinted to some of that today with some threat intelligence. Second is, we just introduced a new product about a month ago that we're starting to monetize. It's about semi-structured data. And third is, we're gonna start to really expand our routes to market and channels. One of the things that we participated in recently with Amazon is the new Amazon SAAS marketplace program. We're in with a handful of companies that participate in design and development there. And so that allows very seamlessly for customers to come try, buy, and decide whether they go month-to-month, semi-annually, or year. >> Well that will accelerate the operational nature of your product. >> Absolutely, but that's the way we sell today. In fact, our whole business model is predicated on land and expand. You're probably familiar with this whole notion of cohorts. >> Yup. >> And that dollar retention. Well the median, if you look at PACCrest and Morgan Stanely and the other firms, tend to be 103 to 105. Best in class tends to be 110 to 115. We've been well north of 160 for 19 straight quarters. >> Well Jassie said that on his keynote today. The bombastic days of handwaving are over. If you don't see it right there, the value, in front of you, don't buy it. >> Don't buy it. >> It's really the marketplace's vision. >> That's marketplace vision and that's what we're all about at Sumo Logic. >> Ramir Sayar, President and CEO of Sumo Logic. Congratulations on your success. Continued success. This is theCube bringing you all the action live in Las Vegas for re:Invent 2016, I'm John Furrier. Be right back with more after this short break. You're watching theCube.

this one minute I'm here with my co-host Jeff Frick who we just fresh off of the AWS summit the Amazon event Jeff and I covered that and we're here at knowledge 13 now this conference is all about the notion of going from IT as a service organization changing high teas mantra from no to now that really is the theme of this conference and we're here with Frank's luton who's the president and CEO of service now Frank welcome back to the cube thanks good to be here that's good to see you again we had you on that vm world is great story when we first introduced service now to our community you just fresh off the keynote fantastic keynote by the way thank you you had strong themes i mentioned the from no to now you talked about itu gave a little little tongue-in-cheek joke about the line outside the the rmv the Registry of Motor Vehicles and that's sort of the the idea is you guys are transforming IT from an organization that is trying to manage demand push off demand saying no we'll get it in six months it'll cost you five million dollars to one that really is redesigning IT processes around the globe so first of all welcome back congratulations how do you feel after that keynote I have to work a lot of energy in that room and it was electrifying it was awesome well one of the one of the guys in the panel stopped when you had asking the question I think was the guy from NY yes he said even stop you looked at the audience said i love this crowd that was a great crowd we gave a little goop out to the audience so talk about from know to now how'd you come up with that theme and you know give us a little color behind you know it's it's actually not easy for for us to communicate about service now desk to to lay people in sight unless you have lived in sight I t you just most people don't even know what I t really does on the day-to-day basis right so we've lived a fairly insular existence because you know everybody knows what sales people do and to some degree about HR doesn't finance people but I t it's a bit of a you know a bit of a mystery to what most folks do right but most people do know however is that the service experience with IT has been and challenging what's all we say I mean it's been you know sort of a service experience where if you have to ask the answer was going to be no right because IT organizations have been super preoccupied with infrastructure rapid change in the infrastructure for the last 30 40 years nothing ever set still long enough for us to really master the architecture and the platforms are really stabilizing mature our systems and they have to keep moving so you get pretty cranky it's back to your organization having to live that kind of life so their their their reputation for service has not been stellar and I love making the joke during the keynote their ranking right down there with legal in the basement you know of the corporate enterprise you know so well so talk a little bit about sort of how you guys you know go into an organism's you start with the IT organization right in helping them sort of automated processes connect all these different processes but you've been through your platform expanding out to other parts of the organization the irony is that I T which is the most technology savvy organization in the price as the least management sophistication in terms of managing their own activity which you know I duck to the CIO of a very large consumer gets company he said where does she make her son it's inexcusable right here here we are running milk that going in dollar budgets and staffs with tens of thousands of people and we're running it on spreadsheets email excel project management tools this is ridiculous right we don't have real information in near real time and show that we can drive our business as opposed to being driven by it right i key executives have a tendency to run from one crisis to another with their hair on fire and that's sort of the mental model and a note of now message is about out of a get these people out of this you know reactive crisis mode to where they become full-blown business partners and they start you know bring your guide to enterprise and in a very transformative way or they become the people that bring innovation to the enterprise you know here's so much Frank about shadow I teach my colleague Jeff Frick and I were at the AWS some of the few weeks and you see a lot of these cloud companies you mentioned your keynote Salesforce the salespeople workday talk to HR people they sort n run IT certainly amazon is the poster child for shadow IT but you know Jeff we have that sort of notion where IT people are not the center of the new cloud universe but that's different for service now yes it's very different but the other thing brought up amazon your keynote and how they've kind of fine what kind of a user expectation experiences with an application on the web a level of service a level of delivery and then you've got AWS its kind of the girl child of shadow IT but you guys are coming in really as the enabler to let the internal IT guys actually have the tools to compete with with guys trying to go around it really exact with delivery platform I mean we're trying to turn the tables here right because the entire history of IT is one big end around righty the many computer was an end-around of the glasshouse client-server was really pcs you know dribbling into departmental environments suffer as a service was an incredible end around people in there didn't realize it was seeping into the enterprise right now things like 80 lbs now infrastructure right is actually finding its way so we're saying look you know worthy Enterprise IT cloud company right we are going to empower and enable IT to be driving rather than just being driven and being taken over and run over by by events because that's what's been happening here's the goodness IT can start withdrawing and getting out of the business of infrastructure which is what they've been doing forever infrastructure is very challenging pretty soon that's going to be somebody else's problem right infrastructure goes behind the cooking all you have to do is in network connection so that means that the role of IT is moving from you know keeping the lights on to you know we're going to be the people who are experts at defining structuring and automating service relationships and so does relationship management I mean at this and I make a joke about you know your hole in the inbox of email you know it's full of basically service relationships that are unstructured and unlimited and undefined right right and there is this incredible opportunity to go aptet with record-keeping workflow systems and that's what we want to enable and empower IT to do right we had to give you a quick example actually very interesting we talked to our one of our very large retail customers and the supply chain office unbeknownst to us went to IT and said hey we want to build this app what should we use and Ikey said no you should try and do that on service now what's the app a supply chain office in a retail environment what they do is they take requests all day long stores distribution centers suppliers and they're rebalancing you know product right place right time right right product and they were doing that everybody running spreadsheets and emails and people constantly calling what's the update on my request and they decide no we're going to go to a record-keeping workflow system and from the moment you know they started using that system all of a sudden they had full visibility to a what the volume was of issues that was coming in but the nature of the volume was how well they were doing on their SOS relative to their storage and distribution centers and they were able to structurally go after you know the things that were a constant them grief because they just didn't know right so very simply in very short period of time you know they transformed themselves from the supply chain all those Devils running around like a chicken with his head cut off the people that were actually driving to supply chain now now supply chain management in the retail organization it's super mission-critical right because their results are directly impacted by having right product right time right place simple example where we moving from email and Excel to a record-keeping workflow system any impact with literally within 30 40 days is enormous yeah you hear that a lot of people just using Excel using email we talked to we talking some customers last night we talked to some perspective customers that were in so to check it out and they were big Lotus no shop and is describing sort of the difficulties and challenges of it you will sign them up I can almost see it but the other thing so so this notion of your customer base is very powerful in fact I tweeted out I said the service now has a sick logo basis and we said is that a typo said no sick like that sick touchdown catch it isn't good yeah sick is it good but I mean which I we hear from land o lakes Red Hat metropcs KPM nor Brent I mean just on and on and on at Facebook Intel google or customers what are some other favorite customer stories you hear a lot of the same themes Frank you know we used to use spreadsheets with using email or reliant on all these disparate processes bringing them all together getting some some other you know favorite stories of yours for customers I I relayed a bunch of him on stage this morning right beasties it's just extraordinary to me the the corporate America I mean you mentioned some of them but you know the people we had on stage you know AIG you know coca-cola company's general electric demand this is United States Army right and they owe is yeah New York Stock Exchange eli lilly big pharmaceuticals bristol-myers squibb they all have the same set of issues they have a completely fractured fragmented sprawled acti environment right and here's the interesting history we have not had CIOs that long you know I T used to report into a division next sag or a regional exact and there really wasn't one person that was responsible for running IT throughout the global enterprise because it was just a decentralized function by the way example when you in Europe yeah I ray mighty and I certainly wasn't IT guy stuff and by the way it wasn't my priority either you know it was just by the way that's for some of the history you know comes from so CIO comes in and they are now charged with you're going to run this thing they're not running anything they're being run by it right so until you get to global IT processes I mean City another you know big name they set to as rogue global bank that we don't have global IT right it is the inefficiency and the lack of ability to drive and manage is unacceptable for these very sophisticated large institutions it's embarrassing really you know yeah I mean you really can't go global as a come you can't scale your business not having all these surprises so to me it's about global scaling and it's about the business value of both having ITB accountable but also have the metrics and the visibility to be able to demonstrate the value to the organization you see i SAT with our executive sponsor from bristol-myers squibb last night and she said i got data and i got it in real time and i know it's good so I'm not putting my service providers on their heels you know before they were you know everything was you know in the realm of you know interpretation and fuzzy fuzzy right and now it's like I have data and I'm driving and I'm changing behavior right so the empowering effective it has mighty organizations it's just stomach right I thought that empowering note that came up in your keynote was interesting how the IT organizations themselves and their presentation now to their internal customers are looking more like a company you know they're they're being cute there yeah I'm taking branding they're there they're not just button pushers in and as you said you know infrastructure operators they are trying to be contributors to the business and keeping some this automobile shade of nail them to it's even stronger than now yes they want to be contributors to the business but they want to be the playmakers they wanted me to go to guys give me the ball you know that that's where we want to you know take itt there that people that really understand how to change how work gets done the enterprise I thought you characterize the dwelling experience in IT people have been running from crisis to crisis and they need to be more proactive so talk about how your system allows them to be more proactive well it's all about going from a message oriented environment to a system or an a message or environment is the one way l know it's email it's text you know it's voice right that doesn't work because you know we're just talking right systems have the ability to drive behavior because you know every time you send an email you should think to yourself could i create a service request instead right because a service request has a defined data ship it goes into a database it gets assigned you know in a workflow operation it has metrics around it if it doesn't get responded to a certain amount of time it gets accelerated to the escalator to the next level or management right so the process is defined structure to automate it is going to run its course right whether you know people are participating in it or not with this great example one of our customers equinix delilah or Brian Lily's here actually is a CIO and he said they will sell funny you know we have a system that all my life cycle application where our developers check-in fixes and enhancement to a particular software release for an application and he says because they know to work flows is completely structured an automated everybody knows that they don't get their fixes enhancement in by a certain time poof the dashboards pop the higher-ups see you know who's behind and who's not and that the threat alone of the transparency and visibility that the process introduces causes everybody there run harder right so people won't have to run around with the whip like where are you you know the process is driving is like a hamster on a treadmill you know so Freki used amazon as an example of the user experience that you know you covet as a CEO of this company and you believe you're your customer base desires at the back end also when you talk about companies like Amazon and Facebook and Google they are super highly automated you also talked about lights out automation yeah now normally IT organizations are managed now they're managed by humans they're not highly automated are you are you seeing your customers able to get to that sort of vision that you're talking about that lights-out automation almost like the hyperscale guys you know it's a super important custody I said during the cleanup or were overstaffed and under automated NIT we have reams of people on staff any large financial institutions have tens of thousands of people on staff they're bigger than any technology company right why is that it's because things are very laborious laborious and manual right the processes that they run require so many touch points I mean one of the things that we always tell our customers when you can reimplement these processes do not take your legacy forward because your legacy is very manual you remember the inbox in the outbox when we have physical in boxes and other boxes and now we know we have our laptop why do we have an inbox and outbox right does this message really this cross why are you even involved in this process right so we have to invert the process it's not like wouldn't it be nice for you to be involved in this process there'd better be a very good reason for you to touch this process because the moment you touch it you know we're going from the speed of light to you know the speed of the dirt road that Franco so service now is really in a rocket ship right now and you've demonstrated you've got a track record of being able to be sometimes call jump three myself throwing gasoline on the fire you look very good at that you got 1,600 customers you're growing like crazy but you're under penetrated in your target which is the global 2000 you're only fourteen percent penetrated in the global 2000 so get a long way to go in this journey we're very excited to be you know covering this event really appreciate you guys having us here Frank's loot Minh will give you the last word and then we'll wrap you know this is actually one of the great things that we are so on the front hood and they're penetrated because our investors are like wow you've got a lot of runway you know considering the size company that we we already are and you know the rate of monetization of our business is is extraordinarily I in other words the share of wallet that service now represents and the enterprise is so much larger than people had ever considered or thought because it was not an existing category that was fully metastasized and visible it's new it's emergent it is really transforming how people you know look at technology and process automation and so on now we're gonna be here all week covering knowledge we've got it we're going to double-click on so how is it that service now is able to deliver this cloud functionality the secret is in the single system of record the CMDB and that is not a trivial thing to do we didn't talk about that with Frankie could talk about it but we don't want to steal you know the name of thunder yeah fred muddies going to be on RNA Justin who's the CTO we're going to go deep into sort of how service now actually accomplishes this architecture Lee what their vision is so Frank thanks very much for spending so much time I know you're busy you got to run but appreciate you coming on terrific thanks for having me alright thanks for watching everybody keep it right there we'll be right back with more we're live from Las Vegas ServiceNow knowledge we'll be right back this is the Q cute baby rock and roll