>> live from Orlando, Florida It's the que covering Accelerate nineteen. Brought to you by Ford. >> Welcome back to the Q. We air live in Orlando, Florida At Fortinet Accelerate twenty nineteen Lisa Martin with Peter Burst. Pleased to welcome back one of our alumni on ly the CEO and founder of Fortinet. Kensi. Ken, thank you so much for joining Peter and me on the Cuban. Thanks for having the Cube back at accelerate. >> Yeah, I love to be here again. Yeah, Thank you. >> So, so quick by the numbers Can Kino. This morning was awesome. Loved the music and all the lights to start four thousand attendees from forty countries. You guys now have about three hundred eighty five thousand customers globally. Your revenue and F eighteen was up twenty percent year on year. I could go on and on. Lots of partners, lots of academies, tremendous growth. Talk to us about in the evolution of security. Where are we today and why is supporting that so well positioned to help customers dramatically transform security >> First world happy to see all the partner of the cosmos were come here. And also we keep him like every year we in this program also is a great program on another side. Like I say, securities of wherever dynamic space you need to keep in landing on We see more and more people come here s o that's we'LL be happy to discuss in the new technology the new market opportunity and also the new trend on DH Also What we see is a the space is so old and I'm making Also we see a lot of people keeping come here for the training for other sins And also I love the music make make us feel young again So But I >> think one of the reasons why security is so dynamic it is you don't for example, in the server world you don't have, you know you know gangs of bad guys running around with baseball bats trying to eat your servers. In the security world, you have people trying to enable the business to be able to do more, but also people constantly trying to tear the business down. And that tension drives a lot of invention and requires a lot of innovation. How is that changing? We're driving some of the key trends and networks and network security >> Yeah, that's where like I presented this morning. Wait, You see, with more device connected, Actually motive, I Some people being connect today and eventually in few years we'LL be calm. Motive eyes on people. There also is all the five G or icy went technology you can make is connected faster, more broadly reached. And then there's a more application More data also come to the Internet. So that's all you quist tax servants. There's all additional risk We'LL have all this connection. We have all these data transfer to all these different diversity on people. So that's all security business, right? Because secure to have the address where they now walking cannot really are dresses above the connection above the speed. So we have our dressing a content layered application layer the device user layer all regionally or country lier s O. That's making the security always keeping foreign faster than the night walk in the night. He spending on the study become the biggest sector United ninety idea spending environment. That's also one time we just feel security also need a study merger convert together is not working because no longer oh now will get only kind of the speed I can activities secure, canniness and bob. They had to be working together to smart rain route. In a data, put a low risk area tow without a polluted like transfer. All this conscience on that way, see, is the two industries that emerged together. That's where Koda security driven that walk are the arson about how this kind of we see today the mobile on cloud started replacing the traditional PC, right? So about going forward, the wearable divine's all the glass and we award study replaced the mobile. You don't have the whole mobile phone the season, while they're probably in your eyes on the same piled. A smart car that's my home, the wise every single connecting way Are you walking? Like if I walking here our sins related my information on power for me so I don't have to carry innocents, so that's going for you. A few years we'LL be happy. First, security will be part of this space. How this will be going forward contrato today The mobile the cloud way also have some discussion about that one. So we need to prepare for all this because that's how fortunate being founded. That's how our culture about generation, about long career advancement. So that's where we want to make sure the technology the part already for this chance. That's what gave the use of the past benefit of leverage of connection. Same time, lower the risk >> organ has taken an approach in the marketplace of Let Me Step Back. Put it this way. We all talk about software to find everything in virtual ization, and that's clearly an important technology and important trend. Ford has taken advantage of that as well, but the stuff doesn't run. All that's offered stuff doesn't run on hamsters. It runs in hardware. Unfortunate has made taking a strategic position, and it's been a feature of your nearly twenty year history to continuously invest in hardware and open up the performance aperture. Increase the size of the bucket of that hardware. How is that? Both altered your ability to add additional functionality, get ahead of the curve relative to competition, but also enabled your ecosystem to do a lot of new and interesting things that we're not seeing on other another network security companies? >> Yeah, that's why I totally agree with you. Israeli howto unable the past ecosystem for everybody playing a space for the partners of his provider, carrier enterprise, on the photo leverage technology benefit. More broadly, Cosmo base is very important. That's where we feel like a sulfur cloud. They do study in kind of a change, a lot of sense. But you also need a balance among clothes. Suffers were important, but also the hardwork also very important. All right, so that's the hybrid. More post the power on the sulfur. Both the cloud at age both have equal equal weight. Equally important, going forward How to leverage all this post is also also kind of very important for the future growth of future trend Another So you also can see like a mission. Uh, will you have the immersive device? We'LL have some, like security applied in tow Storage in that work in small Sadie, you also need a bad lie. Security be part of it. No, just security. I don't cop as a cost of additional Whatever process are all since, But you know, once you make it secure to be part ofthe like we mentioned a security for even that Working security driven like a future like a wearable device or the other since without it will be huge ecosystem going forward. That's where is the chip technology you can. Bad. We just saw Fervor is also additional servants. We can all walk in together. So that's where we want to look at the whole spectrum. There, make sure different part all can walk in together on also different technology. No, just limiting some part of it. I make sure the faux technologists face hole. Attack service can be a poor tag. And also we can leverage for the security of the high table addition. Opinions? You know, this conducted a war. >> This is what you're calling the third generation of Security? >> Yes, there's more. You for structure security. That's the whole security compared tto first dinners and second generation is our security just secured himself right. So you don't involve with other night walking star recharge the infrastructure? No, because Because they view everything you inside the companies secure You only need a guard at the door This Hey, who has come here? Anything inside I'll find But with today all the mobile pouring on Devise all the data everywhere Go outside the company you need to make sure security for all of the data. So that's the new trend. So now the border disappeared. So it doesn't matter. You said the company or not, is no longer secure anymore because you can use the mobile, the access rights o outside. All people can also come here with data also go out. So that's where the infrastructure security neither give or imposing their work inside on points. I under the cloud of the age and all this a different device on the diversity. Why? So you're even your mobile phone? Hi! Still working together. So it's a much bigger before structure. Much bigger are traceable space. Now that's making secure, more exciting. >> Well, we have gotten used over the past twenty years of building applications that operate on somebody else's device, typically a PC or mobile phone. And we've learned how to deal with that. You're suggesting that we're actually going to be integrating our systems with somebody else's systems at their edge or our edge on a deeply intimate level and life and death level. Sometimes on that, obviously, place is a real premium on security and networking whatnot. So how does the edge and the cloud together informed changes and how we think about security, how we think about networking, >> That's where, like I think age and a cloud they each complaint. Different role, because architecture. So the cloud has a good C all the bigger picture. They're very good on the provisioning. There could archiving cloud, also relatively slow, and also you can see most of data generated and age. That's where, whether you're immersive device, all your mobile, whatever ages were we called a digital made physical, and that's all the people in Device Connect. So that's where, like a seven eighty percent data, Carrion a probably never traveled to the club. They need a processed locally. They also need have the privacy and autonomy locally and also even interactive with other eighty vice locally there. So that's what we see is very important. Both the cloud on age security can be addressed together and also celebrity of architecture, that I say the cloud is good for detection so you can see a something wrong. You can cry the information, but the age new market on the provisions, because prevention need to be really time needed back, moreover, quickly because a lot of application they cannot afford a late Nancy like where do the V I. R. Even you slow down in a microsecond. Pickle feet is the famous signals. You also see the also drive a car. If you react too slow, you may hear something right the same scene for a lot of harder. Even you. Commerce, whatever. If you not response picking out within a half second, people may drop the connection. The memos are married, so that's what the late and see the speed on DH that's making the club play there at all into all this management on their age, playing hero in a really kind on Barlow. Ladies, you're really kind reaction there. So what? That's where we see the both side need to play their role on important transposed market. You said that just a one cloud, which I feel a little bit too hard right now. Try to cool down a little bit of our same age. Also, we see a very important even going forward what I been a bad security in age >> with this massive evolution that you've witnessed for a very long time. As the head of forty nine last nearly twenty years EJ cloud. How how dramatically technology changes in such a short period of time. I'm curious. Can How has your customer conversations evolved in terms of, you know, ten years ago were you talk ng more to security professionals? And now are you talking more to the C suite? As security is fundamental? Teo Digital transformation and unlocking tremendous value in both dollars in society impact has that conversation elevated as security has changed in the threat landscape has changed. >> Yeah, they do go to the board level, the CEO level now compared to like a ten, twenty years ago. Probably gaiety people maybe see so level, because security become probably the most important part of it. Now they keep you got a high high percentage that ikey spending there because when we connect everything together, we can make all the people all this business together to be on the connection. That's where security handled up, right? So that's where we see security studying kind of more. You hope me more important now. But another side, also the space also changing over quick. So that's where we always have to learn it. Woman engaged with Cosmo partner here. That's where this event is about way keeping less into what's the issue they have, how we can help the dress. All these security really the usual. Some even be honest security. Go to like a connection you for structure, some other, like architectural design, whatever their penis model there. So that's all we're very important on. Like I said, security space we need to keep in Lenny every day. Even I spent a few hours a day to Lenny. I You don't feel ready? Can K child? Oh, they >> said, It's a very dynamic world security world. >> You have our dynamic, the knowledge base, the technology refreshed quickly. Way always had to be Len have training. That's where he also see Try to position forty Niners lending company. So that's where we all for the because training program and all the train is afraid for partner for customers. All this kind is really it's a big investment. That's where a lot of people say, Oh, how can you? You've asked more in the training. You said of all come better. You must move your marketing. I say journeys of over a long term benefit. When people get trained, they also see Hey, what's the pants technology? So that's where a lot of organization, a lot of investment, really looking for. How five years here come benefit of space can benefit. The car's my partner, so that's all we see. Training's far long time measurement see modern technology. >> So can you've talked in the keynote? You've talked in the Cube about how networking security come together on how, as they move forward, they're going in form. Or they'LL have an impact on business and have an impact and other technologies. There's a lot of technology change when you talk to network in professional or even your own employees. What technologies out there do you think are going to start impacting how security works? Micro services containers? Are there any technologies that Ford that's looking at and saying, We gotta watch that really closely and that networking professionals have to pay more attention to. I >> have to say pretty much all of them, right? So all these Michael, all this contender technology, micro segmentation, according computing, the immersion lending all this is all very important because security has deal with all this different new technology application on like it was all this a huge, competent power raised on the cost lower ball corner computer. And maybe some of the old technology may not really work any more for some additional risks. Like where the equipment can be break by cute from the computing or some moderate eventually can also kind of take over. All this country is always we tryto tryto learn, tryto tried. Okay, chop every day. Hey, that that's what I say is that's so exciting. Keep you wake up, Keep your Lenny everyday, which I enjoy. But at the same time, there's a lot of young people they probably even even better than us to catch the new technology. >> Oh, no. Oh, no, no, no. >> Yeah. Somehow, my kids can play the fool much greater than mere. That's always the way >> we want to thank you so much for joining Peter and me on the kid this afternoon for having the Cube back at forty nine. Accelerate and really kind of talking about how you guys are leading in the space and we're gonna be having more guests on from Fortinet. And your partner's talking about educate ecosystems and technology that you talked about in your keynote. So we thank you again for your time. And we look forward to a very successful day here. >> Oh, thank you. Thank you very much. You enjoy all this programme for many years. Thank you. >> Excellent. We love to hear that. We want to thank you for watching the Cube for Peter Burress. I'm Lisa Martin. You're watching the Cube. >> Thank you.

>> Q. At service now Knowledge fourteen is sponsored by service. Now here are your hosts, Dave Volonte and Jeff Frick. >> We're back. Sheila Jordan is here. She's the CEO of Symantec. We're live. This is the Cube. We're at service now. Knowledge fourteen at Mosconi in San Francisco. We're going to hear today, Wednesday and most of Thursday. So stop by. If you're at Mosconi, Mosconi south, Come in. Look to the right. Cuba's there. Stop by and say hello. Shelley. Welcome to the Cube. Thank you >> very much. Excited to be here. >> Yes, sir. You were across the street. I guess that, uh, the CEO event, right. What's what's the vibe like over there? Describe it. >> Well, I would say this about that three hundred or so CEOs and it really is fascinating because everyone's kind of discovering how important the clouds becoming and how relevant, Because becoming in the in the CIA world, it was years ago. It was more about if the clouds coming. And now it's here. And it's a question of CEOs of struggling whether answer, The question is, how does this really integrate with kind on from solutions? So, really, it's making the cloud more and more real. >> You know, it's interesting. Five years ago, if I asked the CIA about the clouds, you know, they would say It's another quiver in the another arrow in the quiver and you know we're looking at it. It's at its centre and some might say, Hey, we're not using the cloud, especially financial services. But practitioners would roll their eyes on the clouds. The clouds, I t. What do you mean? The cloud that cloud, the cloud that seems to have changed on the practitioner bases is more accepting of that notion of the cloud. What's changed? >> Well, I was a couple things. One is, I think, that when we used to kind of roll, our eyes were very concerned about the security of the cloud, for sure. And I think with the cloud providers have seen lots of improvements in the security angle. Nothing I'LL tell you is in it. We constantly get the pressure of delivering things faster and cheaper, and the cloud offers us that solution to be able to deliver things faster and cheaper, whether that's, you know, for your HR systems or whether that's for something of a solution. So promise Israel. We're beginning to see that, and I think they're really shoring up the security aspects of this. How >> does it change your roll? One of the changes that are sort of required from CEOs. Perspective. >> Yeah, I will say that I think that the CEO today is really focused on five big things mobile cloud structure and unstructured data. So the whole day to play as well as, you know, kind of your personal or professional identity. And then, of course, the final one is the Internet of everything. So Mohr devices coming into the enterprise. And I really think the thing that flows through those five things is two things. One is data that flows through that. So where the data is sourced from a cloud or on crime, the end user wants to have a similar experience whether we're the data source from and the second component is of course, you know how weak secure that. You know, The whole notion of security is becoming more and more critical that, you know, security things at the network layer is good, but in the end, device is good. But now we're being asked to really make sure that we're securing things across the entire enterprise stack. While everything's changing devices are changing, the sourcing is changing as well as you know now the new devices with the Internet of things. >> We do a lot of big data shows and it talks about the data is the new oil and, you know, the data centric organization. How real is that? It that Samantha? I mean, you've only been there three months, I know, but you know, least on your observations, just semantic. But generally in your community, how real is that? >> I think is very real. In fact, I would say that the job of the CEO is to protect the company's assets and to protect the data. And that's assumed that the employees assume that the CIA was going to do that. It's certainly become a bit more difficult, given cybercriminals are getting smarter and there's more hackers and more were ways to hack and, of course, the devices coming in. But I still think that the role of the CEO has to be to protect the country's assets. >> There's an interesting discussion we have. We actually do a conference in chief Data officer conference with them it in July, and the premise that Emmett has put forth is that chief data officer is a new role in the organization should be independent of the CIA, should appear of the CEO and have ownership over, you know, a lot of different. So the data assets the data taxonomy, data sources. It's still fuzzy where the lines are done. When you talkto a lot of the big data practitioners, they say, No way. That's the CEO's job. Um, have you thought about that much in terms of you need the datas are Are you the datas are? >> Yeah, I actually think you could, but especially, I think it depends on certain industries would make that more more >> realistic. Air Service is the regular. >> Actually think the chief information officer has information and data already, and I think that's a big part of our role. So whether it's a separate role or not, the coordination, the combination and reliance on each roll is really critical. >> So don't you have enough to do? Yes, well, now they wanted to innovate right way force of innovation. They want you to be a business partner of Value Creator outside of just the acid. So how does that all playing? Well, measure And >> that's why I guess it's so fun. We've always said that being an I t you gotta like change and being an I t for aninety company, you're really gonna like change. And I would say that it is What's exciting about the CIA role is yes, I can't authorize it simplistically, but it's around, run the business, changed the business and grow the business. And if historically, it might have been that CEOs were just about run the business, not anymore. CEOs are expecting us to run, change and grow. And we got to find solutions and technology cost effectively of how we can do that. >> And now you've got all these megatrends hitting you like a ton of bricks. Like you said, Cloud Mobile social. How's that kind of change the game in the last couple of years? >> Well, I thinkit's both exciting and daunting at the same time. I think it's exciting because it does open things up and again. Most of our employees are also our. All of our employees are consumers, so they're having this consumer like experience and they want to come into it and they want to come to work and now the same kind of experience. So I think it opens up a whole new way for us to deliver services. And one of the things we're working on in semantics is to create a services led organisation. What? We actually are delivering services. So your email services you're content service, your video service, your pricing service so that we can really deliver these services in a way that you have consumed the services as a consumer. >> So you used to be a mean still is most like tea shops. Talk about systems, you know? Sure, it's covered by claims system. That's where my investment is going. It's this big silo infrastructure built around. Do you see that changing? Where were the parlance, even changes to my services? This is my service catalog. Salome Charging for >> that. Yes, I do. Pretty sixteen pretty substantially. And we're implementing that kind of service is lead mentality. It's semantic now, and the reason is because the system of the applications is at some level kind of irrelevant. You know, you gotta replace systems and applications, but ultimately you don't want to replace the service customer. Our employees want to get used to having that video service. They really don't care anymore where it sourced from on from in the cloud, and they don't necessarily care about what technology was used to get there. They want their service. So I think as a ninety organization won by creating the services led organisation, you are really clear about how you're spending the dollars and really clear about how the transparency of the cost of those services and then really clear to your point. You know, I love to shop on the Internet as a consumer, and I'm so used to picking and clicking right. And so we want to deliver services that simply to the organization that people understand the service in the cost of the services. >> So did you see I love the whole concept of portfolio management, the application portfolio, run, the business, grow the business transformed business, the old meta group, you know, taxonomy. I love that and and And I could see I used to work with CEOs all the time, and they would actually use that and say, OK, we're just going to subjectively say, Here's my run. The business absence. My grows, the business grow. The business has transformed the business. We're going to allocate the portfolio accordingly. Do you look at your services catalogue the same way. And how does it where would you like to see it? It's It's very difficult to get out of that seventy thirty year, you know, because by definition, you're always running. Yes, you know so But how do you look at that? That mix and how do you What's your ideal mix? >> Well, it's very difficult because you do have to do kind of portfolio planning, but I do think with Cloud Solutions it offices offers us a different solution to be more cost effective and agile. So clearly you're gonna have some and run the business. But I'm not necessarily spending a lot of money on the actual infrastructure to take some on from solutions that we used to do. So the cost will be total cost of ownership. It should be less with some of the cloud services. That's the promise. So when I think about run, grow change, I know other sources like Gardner and Forrester will say that a large enterprise company spends sixty five seventy percent on run the business. Still, even though I've made all these advancements, we haven't aspirational goal. It's Samantha Guy t. I'm not sure we can get there because again it feeds. But if we could get to a point that we are really a third, a third a third, wouldn't it be cool if I could deliver two thirds of the spent on change and grow versus run? So it's aspirational, but I'm not giving you that. >> But you know what? So maybe maybe we're thinking about the wrong way, because maybe that's an impossible equation to solve. Maybe we should be looking. I wonder if you'd get your feedback on this just struck me. Maybe we should think about it like almost like product cycles. I remember one of the CEOs around here. We usedto be very proud of the fact that a product cycle intensive business said seventy percent of the products that we have, you know, on the seventy percent of our revenue is coming from products that we've announced in the last twelve months. Maybe that's how we should be looking out for, because by definition they're going to be more modern, more innovative, and with the services catalog approach, you may be able to do that. These are the services that we've launched in the last X number of months, we could look att consumption. Do you think that's ah, Reasonable, >> I think is actually interesting way to look at. And I would say that was some of the things that service now is actually introducing. You know, one of the things we want A ninety is just visibility. What service is being used if I had a rank them and them? Ranking and writing. Oh, they four stars, five stars. We want that visibility across organization and delete, delete, delete. The things are defective and that aren't working sometimes the nineteen. We don't know that or see that. So one of the things I think it's really important is with service now or any other solutions is that when we get that visibility, we could go back and say to the organization, Look for people using the service. You know, it's no longer effective as it used to be, less deleted and again that feeds into that cost savings will feed into run the business and growing >> Jr s getting rid of stuff. We never get rid of stuff. And I really that's my goal is value. We have to leave. You need to leave Well, That's interesting that you put a different twist on. We hear a lot about now the apus king, right? Everyone is about the at the at the AP line of business was to build your own app. But you're really putting the certain delivering. The APP is a service above explore application and knocking down the value of the particular app that delivers that service. >> Yeah, I am, for a couple reasons. First of all, not miso and a mobile device you're going to need your absolute All are addicted to our certain laps, for sure. But the reason why I think about that on the Enterprise is because a service is going to be ultimately comprised of the technology process and culture and people, right. So a nap in my mind still gets us to just the technology. When reality To make these service Israel and continue to optimize the services, you're gonna need the service owner. You got people in process to really optimize that service. So it's the super structure >> right above the to deliver the revised >> Yes, yes, and that's a really good point. I think in the past it is always and we always will be held the total cost of ownership. It's really, really, really critical that we show and be fully transparent of our cost. But I actually think with the new technology that's available and we're being expected by our CEO's is we have to deliver value as muchas cost value at a reduced cost or an approved cost. But I think the the conversation needs to continue to push. What's the value that technology can deliver? Not on ly the Kansai, and that's happening. >> We heard earlier today. Friend of yourself, Frank Ski? No, but he was talking about how you had, you know? So the traditional days you got application group, you got infrastructure group infrastructure does operations. They you know, they take the code and take it. You know, the employees at the application guys, you know, we all know the story. Now you see the devil ops culture you're seeing programmable infrastructure. Is that happening in your organization? You see those sort of two worlds defusing or morphing into the business and becoming a devil sculpture >> in pocket. So and say where we have those labs or where we have proof of concepts in pockets, Yes, hasn't been pervasively changed in the organization. Not quite yet. And I think a couple things One is we're in some ways just learning about kind of infrastructure as a service and how I can actually you push up a server and fifteen seconds or less type thing and provisions at server in fifteen seconds. So we're learning as an organization, the whole sum or is Asians are simply better than others, but we're learning on the whole infrastructure of the service. We're learning how we could deliver the applications as a service. So I think the next net and so we're using agile development things and scrums and things like that. But I think the next natural evolution is Dev Ops. Now, I would say that you gotta be kind of careful and where you play and push that because it's a holy learning. You gotta make sure the people challenge. You have been really? Yeah, skills and talents. But I do think it's the next next area, folks. >> So we'LL pick up on infrastructure is a service. We obviously you got the gold standard of of Amazon. Look at him. He's gonna go. Wow, That's pretty impressive what they've done do you look at that and say, OK, there's a big chunk stuff in the margins development that we should just put in tow that cloud Or do you say, why don't we duplicate that? Replicate that in house. Which approach do you think your organization? Well, >> for almost two reasons we're doing Private Cloud. You know, again, I want to be the biggest proof point of semantics products that I possibly can. So that means I have to be customer one toe are semantic products and test them out and make sure we're giving the feed back back to the semantic group. So we're building our private cloud inside semantic right now, which really will become that infrastructure as a service using the latest and greatest technology software to find networks, etcetera, that we're really going to get the whole stack that allows us to do that. And I will tell you that that where we are today versus what the vision is, it will actually leapfrog the foundation of what we're able to do with the company. >> Okay, so So you want essentially duplicate that and guess what You know, the public loud guys are doing That's very secure environment pressures on. Yes, Believe me, I know in time. So now now does that chance. Talking about skill sets before they change the type of people you need to bring in, you have to hire more PHDS way. >> Well, it's not really the species is the real technical talent that no, this new space. So again we had done a several years. Semitic has outsourced their I t organization. And as we bring that in, we gotta make sure and bring in the right skills that supports the new technology. >> So also, outsourcing ended up being, you know, sort of my mess for less, and then it ended up not being less so. You know, a lot of guys have brought that back in, but okay, so you sort of replicated, tryto, tryto leapfrog that capability. Do you become a a profit center? >> Oh, I think it's dangerous. I think it's a real slippery slope if it becomes a profit center. And the reason I say that, it's because I think our focus and our number one job is to really deliver an optimal excellent experience for employees while providing again being in it for ninety company. I think our job is to make sure we deliver the best experience we can while showcasing our products internally and testing and using them. The second you have another motive or another driver, I think it takes the eye. >> So I kind of agree with you. I mean, I do what I don't In the one hand, if you were to sell your services externally than I gave him that, I would disagree, Right? But because you've got a captive audience, you saying you would basically monopolistic power, corrupt, like all monopoly, we >> can certainly come up with what I've pushed suggested my team is way can come up with a whole bunch of ideas of how to improve the product. Or maybe there's a gap in our product strategy that we can suggest to the business unit. So I think in that case, as we come up with and we are the number one customer of our products, that we have ways to enhance it before the product goes to market or opens up another opportunity. Our business unit leaders are really open >> Now. What about chargebacks? Okay, so you're not going profit center. What about chargebacks? >> You know, another thing that I think is a pretty slippery slope. You know cross charging charge bags. It's a complex overhead that ifyou're one company, why do you add that I'm a real a real simple person, and I just like it simple and easy as someone hold accountable and >> companies don't do it, they fif. Fifteen percent of companies will do charge back. It sort of stuck there >> a lot of a lot of over a lot. Yeah, and I'd rather drive accountability into the person that's delivering the service has accountability to do that. It's cost effectively as possible. >> So, Sheila, on the Five Things you mentioned, one of them was your your personality. Well, it was a personal thing I know is you went to a very quickly. >> I'm sorry. So five big trends that I see happening from a knight from a trending perspective in the industry that CIA is really going to need to be thinking about it. And they have already This isn't new, but I do think the five together is pretty powerful. It's of course, mobility, right? It's cloud all the cloud services. Third is around data. So both unstructured and structure data coming together. And of course, I think Nirvana on that one is when unstructured data could be fed into part of the decision. Making like structure data is right. That's going interesting. The fourth is the convergence of personal professional identities. So people are coming into the organization with their mobile phones and they want one phone. They want one device. So how does it professionals and what's the right solution for different industries merged, or at least containerized, whichever one you want to do? The personal versus professional identities and in the last one is, of course, mobility is one thing. But all this explosion of other devices >> get me on the mobile, >> right? And so and then what? Lose all that together is data and, of course, security way have to make sure all that secured as we traverse all those different trends. >> Actually, we're here. Where do you report into the organization >> by reporter Seo Stevens? Let >> Seo. Okay, so let's say Stephen's doing your performance review. You know, when you came on its okay, these air, your objectives if you maybe, you know, you guys write it together. What a Your objectives for the next twelve months. >> Yeah, so it's interesting times, it's semantic, and I would say that we've agreed that it is been there now sixty days so over. Greed is really this. Insourcing is a pretty big effort initiative and especially around how we can stand up our own data center, our own network, all the others ligation migration. It's a pretty big effort. The other part, I would tell you, is pretty important for semantic right now. Is the global Security Office reports to me as well, so understanding the security risks and making sure that we really do have have understood and really being thought, leadership in the security space. That's kind of number two. And I would say, in general the overall services lead how we change the structure of the organization, the number three >> and and I would imagine here on early consumer of a lot of the semantics security product. >> Yes, they are. >> So you must be pretty important. Constituent throttle groups have a lot of a lot of juice with those guys. It >> that's part of the job it's really, really fun is when we could actually provide some important feedback on their products and see it see it built into the road map. It gets quite exciting >> So how you know, we heard again Frank this morning saying, Look, see, I always gotta know as much about the business is business people do. That's that's a tall order, especially in a company the size of a semantic. But do you buy that? At least in part on How do you How do you develop that knowledge? >> Well, I would say that, you know, first of all, yes, I buy into it. I really do think and again it goes back to being in it for ninety company Being there customer you have. You have a pretty big seat at the table, and I think it's really important that you're not only giving advice and counsel on, you know, the product strategy and where we think there could be potential gaps and where things could be improved. But you also have to tell someone you know what that price old or we don't want to use that anymore or show some of the some of the inefficiencies in the product. So I think one is being absolutely tied to the product strategy, and having a voice in the product strategy is really critical. And again, I think, given that you represent the customer base at that table is also quite exciting. >> You go to sales meeting. >> I'm actually not yet sixty days, but we actually have a big customer meeting coming up next week which I'll be attending. >> Yeah. I mean, that's a great way to learn about the products and the challenges. >> Yes, that too. And I love talking to the customers in my previous rules, like talkto the customers in line. >> So they talk about the evolution of the rules, Theo in the not tech company, um, and change of tech as a competitive different theater in York Disney for you before Cisco Ice Arlington. So how is that changing >> lights? They Actually, it's kind of similar challenges in being an I t. For the tech company. You really are kind of tied to the product of being an instrumental influence in the product strategy. That's one in a non tech company. You are challenged with this whole notion. Well, that's what I get as a consumer. So I still even thinking a non titan technology company when they come to work and they have a less technical experience in the user. Experience is less than one way to get at home. I think consumers in general are just getting smarter and smarter. Smarter about I have that that email storage ten acts that at home I have my mobile device that were You know, all these things that were experienced as consumers is coming into all the industries in that expectation of I wanna work differently is just that you get on company >> with no appreciation of what it means even more just the magic in the Magic Kingdom about that conversation we had before. I mean, is the gold toe really replicate that or just get good enough? You know, I think you know Microsoft. There we say suffers Good enough. They made a ton of money and good enough business because can you get there because you're talking about scale of Amazon and Google and Facebook and Microsoft? So do you have to be just good enough? Where do you have to be? Good as good or better? You said leapfrog back, or that was that was notable. >> Gonna leapfrog our data center structure data center strategy. What I think is I do think in delivering a servant out has two teenage children in college, and they sometimes wonder. You know why work is that both now manage the enterprise, and they can't quite figure out talking to interns at work. They can't figure out why they don't have. This is twenty twenty one. Yes, I can't quite figure out why the experiences the same. And when I told my children as well as the intern Group, I says, Listen, work is a bit more complicated than face the pictures and status, you know, work really is. And as a nineteen professional, you have this obligation and responsibility to protect the company's assets. So, no, do I ever want to get to a point that it's as easy as Facebook? What do I ever want to get to a point that you know, pictures on instagram and things like that? It's not practical to put that in the enterprise. Do I want to get to a point that their applications that they use on a daily basis and we're driving a sales sales forecast and it's really important that timely and decision making of that as an app on their phone? Yes, I do. >> And it's self serving self service mobile. >> So yes, I think we have to be really careful and really explicit about what app. So the right APS for work and what happens to the ones that you know are just too much risk >> that this expectation set in communications and all the stuff that new CEO has really got a good act with a head of steam. It's good crystal. All right? Shall we gotta leave it there? Thanks very much for coming with >> me as well. Thank >> you. Thank you. All right, but keep it right there. We'LL be back to wrap up Day one from service now. Knowledge, We're live. This's the Cube right back.