from around the globe it's the cube with digital coverage of Red Hat summit 2020 brought to you by Red Hat welcome back this is the cubes coverage of Red Hat summit 2020 I'm Stu minimun and it's our seventh year doing the cube this year of course it is a digital event which means we are reaching all the community members where they are around the globe really excited to bring program first time guests and a first time to redhead summit Vachon Vora he's the chief technology officer of Vodafone idea joining me from Mumbai India bhishan nice to see you take so much for joining us it's a pleasure to be here as >> I'm looking forward to this interaction all right so as I said I've been at Red Hat show for many years the the telecommunications space you know service providers are some of the you know more interesting in the technology space you talk about scale you talk about change you talk about you know software eating the world all of those discussions are ones I've had for many years but you know I think many people know Vodafone may be a vote a fun idea escape for us you know the organisation and of course you've got the CTO at so you know what that means inside your organization sure so what a fun idea is a company that came came to acclaim as a result of a merger about 18 months ago so the number two and number three operators in India which was Vodafone an idea came together to create a telco serving over 300 million subscribers and we've been integrating the the networks over the last 18 months and consolidating and doing one of the largest integration in the world of two networks comprising over 200 thousand sites and carrying you know more than 50 billion MB of traffic per hour per day serving more than 40 million voltaic customers and we have been duplicating the network very very busy with her and we taken down so far almost a hundred thousand base stations which is equivalent to the size of a large operator in us so that's about the carnahan that is about the scale of the the operator that word of an idea is and what we've been busy with for the last day yeah well well Besant of course the reason we're doing this event online is because right now with the global pandemic the vast majority of the population they're at home so you know healthcare of course you know one of the major concerns I actually have done interviews with some of the power and energy companies critically important at this time but you know telecommunications you know what one of the top of the list you know in normal times for what people need but today it's the the only way that we can all connect it so tell us a little bit about do you know what the current situation you know the impact and importance this really highlights of your business yeah so just as the rest of the world India is also in a lockdown and India actually has one of the largest the largest lockdown in the world putting all 1.3 billion people in a lockdown yeah across the entire country so within that context the telecom network is crucial to make sure that the life goes on the essential services are delivered the industry continues to still operate as the best it can and all of that is made possible because of a stable and reliable network that we offer so a huge huge impact on the society always has been but in in this current context it is even more more critical and crucial so what we do is we make sure that we are the invisible layer you talked about health healthcare workers and emergency services well we are the invisible essential service that probably many people don't see but we are the ones who are really helping this country survive this this crisis and so far we have seen 25 30% increase in traffic in a single day in one week we experienced the same amount of traffic growth we would have experienced in the entire year so we we scalability is very very critical in our network and we've been able to keep up with that kind of a growth and continue to serve the communities and in this crucial juncture and all this dude large extent has been made possible because of a large-scale deployment of cloud technologies that we have done over the last 18 months which has really helped us scale up a large lot of our capabilities in the back yeah I'd love if you could explain a little bit more on that it you know challenging times you know I'm curious the amount of people that are using your services probably haven't changed but the demand and how much they're using it as change a lot so cloud obviously gives you scalability but you know are there concerns about what this does the profitability how you maintain things how much of this is a temporary change and how much will this be you know I know in the United States there's a lot of talk about how much work from home will become more of a standard than it had been before this pandemic so you know short term what's the impact on your business and what are you and other telecommunication companies thinking about what long-term impact this will have >> I think that's a very very interesting question I think even for me and my organization what we have been able to do working from home is amazing I never would have thought that it was possible to do as much as we've been able to do just staying young with most of the work for staying at home and that has really I think happened across industries across the entire country I think many organizations have now realized that work from home or work from anywhere which is the other term he's gonna become quite possible and prevalent going forward because people have realized that you can just get you can get just as much productivity out you can get so many things done working from home and it gives so much more personal flexibility to the individuals so I see when I look back at our organizational experience I see our productivity has been actually quite good actually better then haha where probably even in the office days so I think that is definitely one thing that is gonna come out as a global change across all industries I think the second thing that is gonna happen is data analytics I think there is going to be far more analysis of data to understand patterns and understand trends and how to take advantage of that I think of course the immediate application is in the healthcare and the spread of the pandemic but I think this will spur a lot of other analytics I think the third thing is going to do is the adoption of digital as the primary mode digital was already something that most companies are working on as is a top priority but I think going outward is gonna become very evident to people that it is actually essential just talking about my business I can tell you today you know all the stores all the shops every place that we used to check our cell or recharge vouchers are closed so the only place we are able to get any revenue from is our digital channel and on end only place where customers have been able to recharge their prepaid subscriptions etc has all been through digital I think digital we will also become a massive massive requirement so in that context I think telecom will be seen as a critical critical backbone I think to a large extent it has been seen by many in the past is more of an essential commodity but I think many organizations will realise that this is actually a value creator so I think it's a great exciting opportunity for us to take advantage of those new business opportunities that will come and at the same time be a very very important player in the digital economy that every nation around the world is gonna press you know for Sean said it really appreciates some really good commentary there you know we've been talking for years about customers going through their digital transformation it's really about the data and how they leverage that and if you're data-driven then you really have gone through that transformation and you kind of described what we call the new innovation cocktail you're leveraging cloud that there's data you put those all together as to how you drive your company and you can drive innovation oftentimes when we think about what results we're going to get from deploying cloud and using these types of new technologies we think we know what we're gonna get but the reality of how your company is dealing with things today of course you know proves what you were hoping that build for here help us understand you know what we're talking here is part of red hat summit this week you know what's red hats role in this piece and you know how did the reality of rolling this out and then how it has helped you in the current global situation impacted your business sure oh so I would say actually the three words that I used digital cloud and analytics to me they're actually inseparable cuz I do not believe that you can have a digital business that is not based on cloud or that is not good at data analytics I think if you want to really have a successful cloud offering it implies that automatically that you are a digital business and you're gonna do extensive modern data and analytics and build those capabilities I think those are three inseparable terms now speaking specifically about a red head I would say that red head has been a very very critical partner for us right from the beginning 18 months ago when the two companies too came together to create this network we knew that we had to do several things number one was actually to have a completely rationalized structure which was around extracting the synergies from the from the merger but beyond that we needed to build a telco of the future technology company of the future which will let us transform the business and create capabilities that will give us a step ahead a leapfrog ahead of our competition and cloud was a very very essential part of the journey and we knew we needed to build a cloud based on open systems because we did not want to get into a proprietary logins with anybody and we are a very large business we have suffered a sufficiently large scale to really be able to build a very large cloud so we started working with Red Hat about two years ago and it in the last two years we have deployed 80 plus cloud locations distributed cloud locations across the country and these all of these clouds our vision is to orchestrate them as a single cloud our vision is to build a cloud there is a universal cloud actually that is the word there is a word we use when we talk about cloud it's a universal cloud what does that mean that means that cloud will carry not only the traditional telco workloads but it will also carry IT workloads it will also carry lot of the enterprise offerings we have so - for the end-user for our enterprise clients and all of those capabilities out to be accommodated with a platform that is versatile that is scalable and that is gonna give me in enormous amount of flexibility and control as a organization so Red Hat has been a very important part of the journey and on the red head OpenStack cloud today I have a Daffy's working from any major supplier you can think of I have any enemies working from Nokia Ericsson Huawei ziti even some smaller players like Marvin here so we have demonstrated that this is possible we've been able to break the lock in that the traditional naps have had on their cloud offerings which were really more of a virtualized offerings rather than a cloud computer is a truly universal cloud on the back of the technology provided by a red well that's that's fantastic congratulations on that I love the the result of what you're calling Universal Cloud is the promise that we talked about for a number of years you know is that nitty gritty networking piece it was like you know network functions virtualization and if be sitting an open stack and everybody's like well OpenStack am I trying to build a cloud to compete against the public cloud providers it was like no what you said exactly there's services that you want to be able to deliver and it's not just about oh we're getting away from hardware appliances it's you know just like most people today they're used to whatever smart device they're doing I want to be able to turn on channels and access new things that's your now you know reducing that barrier to Vodafone idea to deliver that to your users have I captured that properly that is correct as a matter of fact I'll just give you one proof point my water phone app is the app that we we have for our consumers and that app is currently running on my telco clock what used to be called the telco cloud so on that platform we are running my packet or actually there are about 40 and FB is for virtualized traditional calculations running alongside with an IT application a digital application okay so one of the things I you know I would like to understand there that what you've deployed there over the last couple of years sounds like a significant shift so you know you're talking about apps you're talking more of a developer type of environment bring us inside a little organizationally you know what new skills have new people had to learn has there been new people added to the organization have there been in a restructures what what is this this this whole initiative to get to universal cloud meant for your organization sure so I look after both the network and IT pieces of the part of parts of the company and you know we traditionally were in the past legacy we have had a IT cloud and we have heard indigo cloud what we are now creating is a single universal cloud what either of the two workloads are gonna be facilitated so for that actually the two organization the two parts of the organization need to come together and start to really work as one now it is very important that the telco guys understand the scale and the 99-year the five nines required in a running a network but at the same time IT guys also understand very much what all of the the flexibility that the business requires and the responsiveness required for the for the enterprise so bringing those two talents together I think in infusing that to create a single organization is one of the biggest challenges I think any telco has we also face it that is one aspect of it the second aspect of it is that there just aren't too many cloud experts in the world and we have been struggling with that I think skill shortage is a clear challenge for us now we try to address it using variety of means we of course try to upscale rescale lot of the traditional network core engineers that we have had we also try to use talent available or from consultants and then we also try to use our vendors so one of the concepts we've been working with our vendors is a concept of a resident engineer so we try to actually get them to second some of their engineers to work with us and at the same time we've been now working with both IBM and redhead to create a program to really go out and create a community around us of developers who can really work with this cloud and therefore we will have enough of skills available to leverage all of the potential benefits there are then the platform but can only be unleashed if I have the right skills and right people you touched on a very important issue it is a challenge but we are working our way through it and so far we've been a bit we make good all right well if it's shot I can't let a CTO go without looking a little bit into the future so want to help understand we talked about some of the technologies talked about transformation of what's happening your business what's happening your organization and there's some big waves coming week you know cloud is still in early days 5g of course you know is expected to have massive impact on on everyone's environment for this so what is the winning formula for the the telecoms going forward well I think Phi G is an exciting world we are a 4G network today the Phi G spectrum hasn't been auctioned in India but what we are building today is what I call a 4G plus network which means the lot of the architectural principles of PI G we have already applied in my core networks today and in my transport network in that world I think IOT is gonna play a very very big role and if you want to do things like IOT and if you want to do things like blockchain now I think telco cloud has a huge role to play because we are the telcos are traditionally the only ones in a country anywhere in the world who have experiences experience in operating in very far front powerful places dealing with lot of the infrastructure challenges especially if you're in a developing country you know that you have to work with a poor power availability poor transport etc I do not see any of the big guys the the big cloud players really having those capabilities today I think telcos are gonna play a very big role in enabling that pi g io t work and it is going to be an exciting journey for telcos I think telcos will very soon be called tech companies that is one thing that I strongly believe in I think also many of the things that depend on blockchain will require the kind of cloud that telcos will create because a telco cloud is far more demanding than a traditional IT application in many ways for example latency or for example throughputs now all those things aren't very important in blockchain apple type of applications I think that's another exciting opportunity for telcos really is to get into that and of course there are discussions about smart cities smart government government and because of Kovach kharkova crisis I think many governments are gonna explore new ways of organizing Society's new ways of governing economic activities and the backbone for a lot of those things is gonna be our telecom networks and the cloud distributed clouds to the edge that we create so I think it'll create many many exciting business opportunities as a consequence of some of those technological innovation yeah Shanta I can't remember who said it as they said don't waste a crisis but Vasant Bora CTO of Vodafone idea pleasure talking with you thank you so much for joining us hope you enjoy the Red Hat event as it is distributed this year and definitely look to be able to meet you sometime at a future physical event back when we have those in the future Thank You Stu it's been a pleasure meeting you virtually and look forward to these all right lots more coverage from the cubes Red Hat summit at 20/20 activity I'm Stu minimun and thanks as always for watching [Music]

live from San Francisco it's the cube covering Red Hat summit 2018 brought to you by Red Hat hey welcome back everyone we're here live in San Francisco red hat summit 2018 s cubes exclusive coverage we're out in the open in the middle of floor here as open source has always done out in the open it's the cube doing our part extracting the cylinders I'm John for the co-host of the cube with John Troy you might coast analyst this week he's the co-founder of a firm advisory firm our guest case is Paul Comey a president and products on technology of Red Hat architecting the future of red hat and products and technologies all open source great to see you again major see you so thank you coming on so great keynote today you guys have done a great job here I thought the messaging was great but the excitement was strong we just came back off of a week in Copenhagen coop con where kubernetes clearly sees the de facto standard around kubernetes the core kubernetes with a lot of room to differentiate around you got sto service meshes a lot of exciting things for application developers and then under the hood and the new life being brought into OpenStack so there's clear visibility now into what's going on swim lanes whatever we call it people kind of see it so congratulations thank you magical moment Lucky Strike all on the cards give us some color you guys been working on this for a while go back and where did it all start and when did things start clicking together for you guys well I know I sometimes sound like a broken record here but I mean the key to our success is the commercialization of Linux I mean you know Linux we started Linux as a commodity play you know it was cheaper cheaper almost as good et cetera but it became such a powerful platform all the innovation you just talked about is built around Linux it's all tied into Linux so once we lay down the Linux base and the customer and the customer data centers which is such the logical extension to go to these new technologies because it really you really need to be a Linux vendor in order to be able to do a kubernetes to release to be able to support our containers release any of these things it's all just intertwining the Linux and your model is working honestly the open source is no secret that that's open open it's over proprietary and closed but you also have a community model that's feeding into the price of technologies Jim Weider zzyx you know went into detail on hey you don't you know you have a crystal ball and technology because you're smart guys but ultimately the users in the communities give you direct feedback of what's relevant and cool at the right time this is really where kubernetes Lucky Strike for you guys was really there you saw it so the commitment you jumped in can you explain that dynamic of how the products get fed in from the communities I'll give you actually a better example of OpenShift itself so we originally started OpenShift back in 2011 and we started it as a marketing project we started it as a as a cloud-based platform to get developers out there building to our platform and a lot of our customer base saw it and came to us and said I want this as a product this is really really powerful so we made a product out of it first one kubernetes wasn't around containers weren't around we'd built it on virtual machines we had we had what we called gears to lock in and and then containers started to morph in and read by release three we transformed it to containers then we brought in kubernetes because we had worked with the Google folks earlier on that so we really listened to our customers we started at something we thought was going to be an expense and it turns out to be you know one of our hottest our hottest platform right now based on what our customers in the community told us timings everything - and the good timing is as the clouds took the scale started also becoming relevant you see Amazon success now you got as your IBM and everyone's kind of seeing that opportunity how are you guys looking at the container piece because you know we can look at the history and docker you know trying to monetize too early we've been you know we've documented that it went well in the cube many times core OS a recent acquisition big one for you guys and strategic but also a great team containers are super important talk about the role of containers specifically not so much as a business model but as a lynchpin right between how orchestration is moving and how these service messages are coming out I mean you think just real quickly what containers are first containers are just Linux carved up in a different way you still have a kernel still have user space the difference is you take just the user space you want with the application and you run it that way so all the same life cycles security issues you have to fix etc they have to do on a standard Linux have to do it in containers the first thing containers been around forever they were in units if we all if we all remember but the killer app for containers was because now when I can bring just enough two of the OS with the application I can run that to the cloud that's how we get the app out to the cloud that's how we get it onto the private cloud out to any of the public clouds how we reverse the clouds so even though they've been around for a while it's the killer app for containers so you mentioned hybrid cloud hybrid cloud multi-cloud are there are the terms it's this week we hear them a lot that been up on stage one way of putting it is is thinking about that different places of deploying but in one you are really saying that it doesn't matter where you deploy there's there's layers of an especially openshift can take you to different clouds it location doesn't matter anymore can you drill down on that a little bit absolutely I mean our our whole we took a bed I mean it sounds obvious now it always does right we took a bed on hybrid cloud I've been talking about it for six or seven years and what it means is customers are going to have applications that run on bare metal they're going to have running as virtual machines probably on VMware they're going to maybe run their private clouds maybe containers maybe across multiple clouds end of the day it's it's Linux underneath that what customers don't want is five different operating because every Linux is slightly different they don't want five different operating environments they want and want one so what we do with rel and with openshift is we give you that abstraction layer for your application to code once and you can move that app anywhere I mean the clouds the public clouds have brought a tremendous amount of innovation and I don't want to say this in a derogatory way but in some sense they're like a mainframe because they have their stack all the way up to there a flick their products are their services and so you start you start up you start up a service of server lists of lambda that's never leaving Amazon never so so it's great in many cases if that's ok for that app but there's a lot of cases you might want to run the app here one day and there the next day so you really need an abstraction layer to ensure that you have that portability and that's what shift and containers are so important right I hear things like de-facto standard and abstraction layers the bells go up opportunity because you now that's where complexity can be reduced down when you have good at rational layers but we've been interviewing folks here and the some themes have come up about the sea change that we're facing this cloud scale new Internet infrastructure going on globally and the two points are tcp/ip moment you know during that time that was networking even and that disrupted decnet today and others and then HTTP both are different HTV was all new capabilities the web disrupt the Direct Mail and other things analog leaving but he stupid created inter inter networking basis right Cisco and everything else here what containers what's interesting and I want to get your reaction to this is that with containers I don't have to kill the old to bring in the new I can do the new and then let the lifecycle of those workloads take a natural natural course this is a good thing for enterprise they don't have to rush in do a rip and replace they don't have to react attacked hire new people at massive scale talk about that dynamic is that seems to be what's happening it's exactly what's heavy you know we did a bunch of demos on stage this week I think nine of them live the coolest demo was the one where we showed we actually took a Windows virtual machine with a Windows SQL based virtual machine from VMware with tools we brought that over to a KVM environment which is it's a different format for the VM brought that to a KVM environment we then use tools to slice it up into two containers one being the app itself the other being at SQL and we deployed it out to openshift and we could eventually have deployed out to any public cloud that's significant for two reasons first of all you're now seeing kubernetes orchestrating VMs right beside containers so you can kind of see where that's going right so that's really that's interesting for the operators now because now they get they bring whittled down some of that complex it's really interest interesting for the developers because from a perspective they're going to be asked to bring these traditional virtual machines into containers in the old world they have to go to a VMware front-end to do that then they have to come over here to a route to a to a rev or rel front-end to do it now they can just bring their VM with tools over work on it split it up into containers and deploy it it's it's its efficiency adds at its best and shift without any effort without any effort really how about the impact of the customers because this is to me that the big money moment because that means an enterprise can actually progress and accelerate their digital transformation or whatever they got going on to a new architecture a new internet infrastructure we hear things like Network effect decentralized storage with with blockchain new capabilities that aren't measured by traditional older stacks that we've seen an e-commerce DNS and other things so a shifts happening the shifts have a cloud scale I say synchronous the pile are these cars with a scalable whole new way let's see what does that mean for customers what it means for customers is two things that are important the shift is happening you're getting tools and you're getting tools and platforms to make that shift more seamless and you know I'd love to say it's all red head engineers that are giving you this but the reason why it's moving so fast is because it's open so the innovation comes from anywhere it's way too big of a problem for any one customer to solve where we're just helping our customers consume it that's one thing but I think the other thing is important is that's important is not every application is going to be suited to go to a container based application so because it's all on that rel common layer our customers can still have one operating environment and have have compatibility as they do the shift but still keep their business going over here maybe forever these apps may never come off a bare-metal for example Paul I wanted to talk a little bit about Red Hat scope inside IT I love the the connection that between you know the container layer that is just Linux but and also the standards layer but you know now that we're up at threat you know with the with open shift and with multi cloud you know global huge scale operation there's a lot there's a lot more involved right cloud layout level ops is you now at Red Hat is involved with with process and and culture and you have a lot more than just you have a lot more that you're involved in helping IT with than just a Linux and some and connection to the back to the machine so can you talk a little bit about about what you're trying to do with the customer great it's a great point then when I started with a company 17 years ago we weren't talking to CIOs in fact the CIOs we were in that we were coming in the back door the operations people were bringing Linux in the back door and they the CIOs didn't even know it was run in there and but now as you said we're CIOs are trying to figure out how does public cloud fit into my IT environment how does a multiple public cloud fit in out of containers fit in what do I do with my older applications where there re architecting that's at the cio level now you know they're having to re architecture architect for the next generation computing so we've had to build services around that we have labs we have innovation labs where we bring our customers in and work with them and help them you know figure out and help them map out where they're going for the first time we actually I've had cut many customers tell me so is this is the with openshift it's the first time I've got my developers in my Ops people in the same room and we've facilitated that discussion because no one's right it's gotta be one one motion and so that's that's the interesting part for us we've really moved up the chain and our customer base because we're almost a consultative sale now to help them get to the next generation talk about the enabling aspect of this because I referenced tcp/ip and HTTP but now if you go forward and say okay we're gonna have this new environment it's not just about redheads by Linux it's about the operating system which you guys obviously offer for free and then have services around it and have stopped software how is Linux with the new capability of open shift and standards like kubernetes with containers how in your opinion is that an enabling an opportunity for ecosystem new startups and enterprises themselves because we see if this happens and continues to happen oh yeah it's going to be a new names gonna come out of the woodwork new startups gonna happen you see you see it every day I mean you wouldn't do a start-up today that wasn't software wise it wasn't based on Linux and and and that's why in all the innovation today because all the innovation today is based on Linux you know one of the things we and that we released last week a cube con is I don't know if you saw it or not we released a kubernetes SDK and it can track or OS it couldn't came with the core OS guys we put that out into the community it's really an SDK for ISVs and software but vendors to build into the api's of kubernetes in an open way so that once they get out into the commercial world they're ready that's how significant we all think that kubernetes is going to be i we think that's where the services are going to hang in the infrastructure but but having said that I think it also tells you that you know the impact that these open technologies are having on the future I wanna get into the chorus in a minute but I want to ask you about the white spaces so if someone who's that in charge of the troops inside Red Hat products and technologies where's the white space opportunities that people can dig in and and build out innovation around this major shift that you guys are on this wave where's the opportunity for the channel partners the integrators globe last night's developers anyone where's the key areas I mean with our platforms of open shift and OpenStack we have we have certified entry points via api's in storage networking management so we've got hybrid management but certainly we don't think we're gonna do everything in management by any stretch we have it we have a set of api's from management partners to plug in and by the way what I tell my my management R&D folks no hidden api same api's we use they use so so storage is another area new storage solutions networking certainly AI is one of the areas one of the things we showcased here was AI permeating through our entire product line I don't know if you saw the face recognition demo out there but it was it was pretty cool in and even if you want to consume that AI through one of the cloud providers we can pass you straight through from openshift to consume it that way as well on automation I want to get your thoughts on something we've talked a few days ago here on the cube was automation is great so let's give an example I'm automating a service you know if it's a coop with kubernetes and containers and as a memory leak right and every boots but automates I don't know so you got to have a new level of instrumentation down at the code level how do you see that playing out because now we got to be smarter about what's working and not working because I might not never know just reboots intermittently give me some mystery was a memory link could be something else but but that's so this is one of the places where using AI so we've been we've been our first stint with AI came out of our support group so we've been supporting Linux and open source for 25 years got a massive database of what failures were what the fixes were we started using AI in a support group to point our reps at a particular article based symptoms that they were hearing from our we realized we had about an 80% hit rate on you know on getting to our reps to the right to the right article so now we've built that into the products and so we use that AI like for example OpenShift IO which is at one of our developer platforms developers trying to link in a library we can tell them you know what there's a new there's a newer version of that library you know what that library has a security flaw in and at this line of code maybe you want to consider using another one but it's from our years and years of doing this that we're building that day database I mean oai is only so good as the data that you fed it and so have a certain level of granularity down to do you do it and then also ai it also is a reason why all our services are now on open shift because you're absolutely right if I've got a raw JBoss service running on raw Amazon I can't instrument that underneath because Amazon's got that layer closed if I have open shifts there and it's in the infrastructure is open shift even running in Amazon or sure anywhere we can now instrument that to look at some of the things we need to look at to recognize an event a week or or whatever Paul talk about their journey with kora West obviously we've been super excited by that we've been following Korres from the beginning great technical team pure open-source guys and in that container part of the evolution in time everyone's trying to force a business model and you're really hard to force a business model is something that too early or might not even be relevant to build the business around it might be a feature not a company kind of thing so you guys put a big price tag on them sizable chunk of cash how did it all play out you guys just like hey wow we're gonna we wait like these guys they're super technical meeting of the minds and then how that has fit in from a product and technology stand a little bit a little of all of that of course the benefit of being you know having the open source development in in your DNA as we knew them all right so we knew how good they were because they we work our guys work with them every day so that was something when they decided early on like us to go to kubernetes they became a big part of the of the community of kubernetes in our model from day one you can't be an open-source provider if you're not strong in the upstream community because how can you affect what your customers are asking you to do if you and effect upstream they were big in the upstream big and kubernetes and so at that point we that's what we just said they had done some interesting things that we hadn't got to they did a lot of the automation they were doing over-the-air updates of the container platforms a week which we hadn't got to yet they had a really good following in the community so we decided you know we paid a we paid a hefty price but at this stage of the game we really feel that we took an early bit in kubernetes we really feel that that's gonna be the future in containers if there's gonna be a place a place that you pay maybe a little more this is the place well Paul I think another example is ansible a year or two back right and that's been a remained a huge success and I can say you haven't messed it up right and it's it's it's been powerful accomplished well most acquisitions you know and in end in tears so it seems like RedHat seems to be good at this kind of an open source acquisition we we get to interview them for two years before we bring them in based on well how we work in the community but you know we're very where we're bringing in people I don't I hate to say the word M&A or acquisition I just hate that word because we're just joining forces here you know it just took a a big check to do it yeah and you guys have the business model kneel down this is good was good for court at the time for them to they didn't have to worry about having to figure out a go to market and monetize right an upstream presence which was very valuable and then trying to shoehorn a business all around it and which is difficult companies died doing it yeah I mean I can't think of many that have been that successful at it I mean it's a hard thing to do I mean look we've had a great advantage you know we've had rail in the market for 16 years and it built a base for us I'm not gonna try to I'm not gonna try to kid you on that and it's the it's the Linux base that everything's getting built around and so we just keep those those principles we've used for the last 16 years we stay true to weak true to them we could not do a proprietary piece of software now if our lives depended on it that's the DNA well how do you handle the growth you get hiring new people - that's a challenge we've been we were talking to folks about on your team and across RedHat around hiring people and and you got to maintain that eco so you have to maintain that DNA way how do you guys do that what's the is there like a special three three day you know hypnotic class a you know this is how we do it I have to tell you it's a bit easier on the engineering side because you know it's typically engineers that have been working in the community etc but you know our business unit side and other pieces where people have been coming out of big companies and they're used to a hierarchical environment we really take that into account in the interview process I'll be frank not everyone makes it through I mean RedHat is you know titles really don't matter a ringlet company yeah totally engineering as all should be by the way if biased opinion fit okay so great to have you on thanks for spending the time I know you're super busy a couple questions before we wrap up what are you most proud of as you look back now I mean someone again it's almost hindsight's 2020 looks obvious these calls but you know I interviewed Diane at OpenStack many years ago took a lot of heat for that kubernetes movement people weren't it wasn't obvious to a lot of people at that time the kubernetes bet you guys make good bets looking back what are you most proud of that's most significant or or you think people should know well those were that was a seminal moment in redhead history that decision what take us through some of the key milestones in your opinion the for the first one there's probably three or four the first one was gonna Ralph because you have to understand what we did we were in we were a completely retail when I joined the company with 50 million dollars in revenue losing two hundred and so we had a retail product we stopped it to go to route literally literally stop the product bet the company move second one was JBoss we were about 300 million in revenue we paid 425 million for JBoss now that was a big one the third one you might not recognize this one moving from Xen to KVM because Xen was going off down the the VC world trying to figure out how to monetize as a company somebody in Israel came up with a with a better model with KVM the rest of the industry was on Zen we said as a single player we're going this way that was a big bet that I don't even know we recognized the significance of at the time and in kubernetes as I said we pivoted on that in 2012 or so and I've got a lot of R&D money in that and paying on what made you go to kubernetes just curious was the has the Borg success how software is being done at Google was it the role of containers did you guys have that foresight at that time saying containers gonna have a critical role we don't want to screw that up we can bring this in we're looking at from a stack perspective or was it more of a future scenario it was a lot of it was its its heritage out of Borg and knowing the talent in Google and engineering and we talked to we had we had many many discussions we all we continually do with those guys so I think it was mostly a technical decision and what we said was at that point putting our weight behind it we just need to make the community successful so I mean we quickly figure with us in Google it was a it was a fairly good bad not as sure bet but a good bet and that's what made us go there it was really it was really a technology decision possible final question as we wrap up for the folks watching who couldn't make it here in San Francisco for Red Hat summit 2018 what's the big takeaway what's the present technology what's the North Star for you and your team and what are you guys putting as a priority what's the focus I think I think the takeaway from here is you know I think it's I think it's a pretty solid couple things are really solid it's going to be the future is going to be open source period end of story especially in the infrastructure and application development world third thing is hybrid cloud is the model it's the only practical way not every application is moving to one public cloud tomorrow and the third thing is for Red Hat that's the architecture that we build around every day we guide what are what products we build what M&A we do everything we do is around that model and open if I see a centerpiece of all the piece without all that coming thank you for coming on president of Protestant technology at Red Hat I'm John ferry with John Moyer stay with us for more live covers our third day of three days of live coverage here out in the open like open source we're doing our share bringing you the content you right back with more after this short break you

[Music] [Music] [Music] [Music] [Music] [Music] that will be successful in the 21st century [Music] being open is really important because it comes with a lot of trust the open-source community now has matured so much and that contribution from the community is really driving innovation [Music] but what's really exciting is the change that we've seen in our teams not only the way they collaborate but the way they operate in the way they work [Music] I think idea is everything ideas can change the way you see things open-source is more than a license it's actually a way of operating [Music] ladies and gentlemen please welcome Red Hat president and chief executive officer Jim Whitehurst [Music] all right well welcome to day two at the Red Hat summit I'm amazed to see this many people here at 8:30 in the morning given the number of people I saw pretty late last night out and about so thank you for being here and have to give a shout out speaking of power participation that DJ is was Mike Walker who is our global director of open innovation labs so really enjoyed that this morning was great to have him doing that so hey so day one yesterday we had some phenomenal announcements both around Red Hat products and things that we're doing as well as some great partner announcements which we found exciting I hope they were interesting to you and I hope you had a chance to learn a little more about that and enjoy the breakout sessions that we had yesterday so yesterday was a lot about the what with these announcements and partnerships today I wanted to spin this morning talking a little bit more about the how right how do we actually survive and thrive in this digitally transformed world and to some extent the easy parts identifying the problem we all know that we have to be able to move more quickly we all know that we have to be able to react to change faster and we all know that we need to innovate more effectively all right so the problem is easy but how do you actually go about solving that right the problem is that's not a product that you can buy off the shelf right it is a capability that you have to build and certainly it's technology enabled but it's also depends on process culture a whole bunch of things to figure out how we actually do that and the answer is likely to be different in different organizations with different objective functions and different starting points right so this is a challenge that we all need to feel our way to an answer on and so I want to spend some time today talking about what we've seen in the market and how people are working to address that and it's one of the reasons that the summit this year the theme is ideas worth it lorring to take us back on a little history lesson so two years ago here at Moscone the theme of the summit was the power of participation and then I talked a lot about the power of groups of people working together and participating are able to solve problems much more quickly and much more effectively than individuals or even individual organizations working by themselves and some of the largest problems that we face in technology but more broadly in the world will ultimately only be solved if we effectively participate and work together then last year the theme of the summit was the impact of the individual and we took this concept of participation a bit further and we talked about how participation has to be active right it's a this isn't something where you can be passive that you can sit back you have to be involved because the problem in a more participative type community is that there is no road map right you can't sit back and wait for an edict on high or some central planning or some central authority to tell you what to do you have to take initiative you have to get involved right this is a active participation sport now one of the things that I talked about as part of that was that planning was dead and it was kind of a key my I think my keynote was actually titled planning is dead and the concept was that in a world that's less knowable when we're solving problems in a more organic bottom-up way our ability to effectively plan into the future it's much less than it was in the past and this idea that you're gonna be able to plan for success and then build to it it really is being replaced by a more bottom-up participative approach now aside from my whole strategic planning team kind of being up in arms saying what are you saying planning is dead I have multiple times had people say to me well I get that point but I still need to prepare for the future how do I prepare my organization for the future isn't that planning and so I wanted to spend a couple minutes talk a little more detail about what I meant by that but importantly taking our own advice we spent a lot of time this past year looking around at what our customers are doing because what a better place to learn then from large companies and small companies around the world information technology organizations having to work to solve these problems for their organizations and so our ability to learn from each other take the power of participation an individual initiative that people and organizations have taken there are just so many great learnings this year that I want to get a chance to share I also thought rather than listening to me do that that we could actually highlight some of the people who are doing this and so I do want to spend about five minutes kind of contextualizing what we're going to go through over the next hour or so and some of the lessons learned but then we want to share some real-world stories of how organizations are attacking some of these problems under this how do we be successful in a world of constant change in uncertainty so just going back a little bit more to last year talking about planning was dead when I said planning it's kind of a planning writ large and so that's if you think about the way traditional organizations work to solve problems and ultimately execute you start off planning so what's a position you want to get to in X years and whether that's a competitive strategy in a position of competitive advantage or a certain position you want an organizational function to reach you kind of lay out a plan to get there you then typically a senior leaders or a planning team prescribes the sets of activities and the organization structure and the other components required to get there and then ultimately execution is about driving compliance against that plan and you look at you say well that's all logical right we plan for something we then figure out how we're gonna get there we go execute to get there and you know in a traditional world that was easy and still some of this makes sense I don't say throw out all of this but you have to recognize in a more uncertain volatile world where you can be blindsided by orthogonal competitors coming in and you the term uber eyes you have to recognize that you can't always plan or know what the future is and so if you don't well then what replaces the traditional model or certainly how do you augment the traditional model to be successful in a world that you knows ambiguous well what we've heard from customers and what you'll see examples of this through the course of this morning planning is can be replaced by configuring so you can configure for a constant rate of change without necessarily having to know what that change is this idea of prescription of here's the activities people need to perform and let's lay these out very very crisply job descriptions what organizations are going to do can be replaced by a greater degree of enablement right so this idea of how do you enable people with the knowledge and things that they need to be able to make the right decisions and then ultimately this idea of execution as compliance can be replaced by a greater level of engagement of people across the organization to ultimately be able to react at a faster speed to the changes that happen so just double clicking in each of those for a couple minutes so what I mean by configure for constant change so again we don't know exactly what the change is going to be but we know it's going to happen and last year I talked a little bit about a process solution to that problem I called it that you have to try learn modify and what that model try learn modify was for anybody in the app dev space it was basically taking the principles of agile and DevOps and applying those more broadly to business processes in technology organizations and ultimately organizations broadly this idea of you don't have to know what your ultimate destination is but you can try and experiment you can learn from those things and you can move forward and so that I do think in technology organizations we've seen tremendous progress even over the last year as organizations are adopting agile endeavor and so that still continues to be I think a great way for people to to configure their processes for change but this year we've seen some great examples of organizations taking a different tack to that problem and that's literally building modularity into their structures themselves right actually building the idea that change is going to happen into how you're laying out your technology architectures right we've all seen the reverse of that when you build these optimized systems for you know kind of one environment you kind of flip over two years later what was the optimized system it's now called a legacy system that needs to be migrated that's an optimized system that now has to be moved to a new environment because the world has changed so again you'll see a great example of that in a few minutes here on stage next this concept of enabled double-clicking on that a little bit so much of what we've done in technology over the past few years has been around automation how do we actually replace things that people were doing with technology or augmenting what people are doing with technology and that's incredibly important and that's work that can continue to go forward it needs to happen it's not really what I'm talking about here though enablement in this case it's much more around how do you make sure individuals are getting the context they need how are you making sure that they're getting the information they need how are you making sure they're getting the tools they need to make decisions on the spot so it's less about automating what people are doing and more about how can you better enable people with tools and technology now from a leadership perspective that's around making sure people understand the strategy of the company the context in which they're working in making sure you've set the appropriate values etc etc from a technology perspective that's ensuring that you're building the right systems that allow the right information the right tools at the right time to the right people now to some extent even that might not be hard but when the world is constantly changing that gets to be even harder and I think that's one of the reasons we see a lot of traction and open source to solve these problems to use flexible systems to help enterprises be able to enable their people not just in it today but to be flexible going forward and again we'll see some great examples of that and finally engagement so again if execution can't be around driving compliance to a plan because you no longer have this kind of Cris plan well what do leaders do how do organizations operate and so you know I'll broadly use the term engagement several of our customers have used this term and this is really saying well how do you engage your people in real-time to make the right decisions how do you accelerate a pace of cadence how do you operate at a different speed so you can react to change and take advantage of opportunities as they arise and everywhere we look IT is a key enabler of this right in the past IT was often seen as an inhibitor to this because the IT systems move slower than the business might want to move but we are seeing with some of these new technologies that literally IT is becoming the enabler and driving the pace of change back on to the business and you'll again see some great examples of that as well so again rather than listen to me sit here and theoretically talk about these things or refer to what we've seen others doing I thought it'd be much more interesting to bring some of our partners and our customers up here to specifically talk about what they're doing so I'm really excited to have a great group of customers who have agreed to stand in front of 7,500 people or however many here this morning and talk a little bit more about what they're doing so really excited to have them here and really appreciate all them agreeing to be a part of this and so to start I want to start with tee systems we have the CEO of tee systems here and I think this is a great story because they're really two parts to it right because he has two perspectives one is as the CEO of a global company itself having to navigate its way through digital disruption and as a global cloud service provider obviously helping its customers through this same type of change so I'm really thrilled to have a del hasta li join me on stage to talk a little bit about T systems and what they're doing and what we're doing jointly together so Adelle [Music] Jim took to see you Adele thank you for being here you for having me please join me I love to DJ when that fantastic we may have to hire him no more events for events where's well employed he's well employed though here that team do not give him mics activation it's great to have you here really do appreciate it well you're the CEO of a large organization that's going through this disruption in the same way we are I'd love to hear a little bit how for your company you're thinking about you know navigating this change that we're going through great well you know key systems as an ICT service provider we've been around for decades I'm not different to many of our clients we had to change the whole disruption of the cloud and digitization and new skills and new capability and agility it's something we had to face as well so over the last five years and especially in the last three years we invested heavily invested over a billion euros in building new capabilities building new offerings new infrastructures to support our clients so to be very disruptive for us as well and so and then with your customers themselves they're going through this set of change and you're working to help them how are you working to help enable your your customers as they're going through this change well you know all of them you know in this journey of changing the way they run their business leveraging IT much more to drive business results digitization and they're all looking for new skills new ideas they're looking for platforms that take them away from traditional waterfall development that takes a year or a year and a half before they see any results to processes and ways of bringing applications in a week in a month etcetera so it's it's we are part of that journey with them helping them for that and speaking of that I know we're working together and to help our joint customers with that can you talk a little bit more about what we're doing together sure well you know our relationship goes back years and years with with the Enterprise Linux but over the last few years we've invested heavily in OpenShift and OpenStack to build peope as layers to build you know flexible infrastructure for our clients and we've been working with you we tested many different technology in the marketplace and been more successful with Red Hat and the stack there and I'll give you an applique an example several large European car manufacturers who have connected cars now as a given have been accelerating the applications that needed to be in the car and in the past it took them years if not you know scores to get an application into the car and today we're using open shift as the past layer to develop to enable these DevOps for these companies and they bring applications in less than a month and it's a huge change in the dynamics of the competitiveness in the marketplace and we rely on your team and in helping us drive that capability to our clients yeah do you find it fascinating so many of the stories that you hear and that we've talked about with with our customers is this need for speed and this ability to accelerate and enable a greater degree of innovation by simply accelerating what what we're seeing with our customers absolutely with that plus you know the speed is important agility is really critical but doing it securely doing it doing it in a way that is not gonna destabilize the you know the broader ecosystem is really critical and things like GDP are which is a new security standard in Europe is something that a lot of our customers worry about they need help with and we're one of the partners that know what that really is all about and how to navigate within that and use not prevent them from using the new technologies yeah I will say it isn't just the speed of the external but the security and the regulation especially GDR we have spent an hour on that with our board this week there you go he said well thank you so much for being here really to appreciate the work that we're doing together and look forward to continued same here thank you thank you [Applause] we've had a great partnership with tea systems over the years and we've really taken it to the next level and what's really exciting about that is you know we've moved beyond just helping kind of host systems for our customers we really are jointly enabling their success and it's really exciting and we're really excited about what we're able to to jointly accomplish so next i'm really excited that we have our innovation award winners here and we'll have on stage with us our innovation award winners this year our BBVA dnm IAG lasat Lufthansa Technik and UPS and yet they're all working in one for specific technology initiatives that they're doing that really really stand out and are really really exciting you'll have a chance to learn a lot more about those through the course of the event over the next couple of days but in this context what I found fascinating is they were each addressing a different point of this configure enable engage and I thought it would be really great for you all to hear about how they're experimenting and working to solve these problems you know real-time large organizations you know happening now let's start with the video to see what they think about when they think about innovation I define innovation is something that's changing the model changing the way of thinking not just a step change improvement not just making something better but actually taking a look at what already exists and then putting them together in new and exciting lives innovation is about to build something nobody has done before historically we had a statement that business drives technology we flip that equation around an IT is now demonstrating to the business at power of technology innovation desde el punto de vista de la tecnología supone salir de plataform as proprietary as ADA Madero cloud basado an open source it's a possibility the open source que no parameter no sir Kamala and I think way that for me open-source stands for flexibility speed security the community and that contribution from the community is really driving innovation innovation at a pace that I don't think our one individual organization could actually do ourselves right so first I'd like to talk with BBVA I love this story because as you know Financial Services is going through a massive set of transformations and BBVA really is at the leading edge of thinking about how to deploy a hybrid cloud strategy and kind of modular layered architecture to be successful regardless of what happens in the future so with that I'd like to welcome on stage Jose Maria Rosetta from BBVA [Music] thank you for being here and congratulations on your innovation award it's been a pleasure to be here with you it's great to have you hi everybody so Josemaria for those who might not be familiar with BBVA can you give us a little bit of background on your company yeah a brief description BBVA is is a bank as a financial institution with diversified business model and that provides well financial services to more than 73 million of customers in more than 20 countries great and I know we've worked with you for a long time so we appreciate that the partnership with you so I thought I'd start with a really easy question for you how will blockchain you know impact financial services in the next five years I've gotten no idea but if someone knows the answer I've got a job for him for him up a pretty good job indeed you know oh all right well let me go a little easier then so how will the global payments industry change in the next you know four or five years five years well I think you need a a Weezer well I tried to make my best prediction means that in five years just probably will be five years older good answer I like that I always abstract up I hope so I hope so yah-yah-yah hope so good point so you know immediately that's the obvious question you have a massive technology infrastructure is a global bank how do you prepare yourself to enable the organization to be successful when you really don't know what the future is gonna be well global banks and wealth BBBS a global gam Bank a certain component foundations you know today I would like to talk about risk and efficiency so World Bank's deal with risk with the market great the operational reputational risk and so on so risk control is part of all or DNA you know and when you've got millions of customers you know efficiency efficiency is a must so I think there's no problem with all these foundations they problem the problem analyze the problems appears when when banks translate these foundations is valued into technology so risk control or risk management avoid risk usually means by the most expensive proprietary technology in the market you know from one of the biggest software companies in the world you know so probably all of you there are so those people in the room were glad to hear you say that yeah probably my guess the name of those companies around San Francisco most of them and efficiency usually means a savory business unit as every department or country has his own specific needs by a specific solution for them so imagine yourself working in a data center full of silos with many different Hardware operating systems different languages and complex interfaces to communicate among them you know not always documented what really never documented so your life your life in is not easy you know in this scenario are well there's no room for innovation so what's been or or strategy be BES ready to move forward in this new digital world well we've chosen a different approach which is quite simple is to replace all local proprietary system by a global platform based on on open source with three main goals you know the first one is reduce the average transaction cost to one-third the second one is increase or developers productivity five times you know and the third is enable or delete the business be able to deliver solutions of three times faster so you're not quite easy Wow and everything with the same reliability as on security standards as we've got today Wow that is an extraordinary set of objectives and I will say their world on the path of making that successful which is just amazing yeah okay this is a long journey sometimes a tough journey you know to be honest so we decided to partnership with the with the best companies in there in the world and world record we think rate cut is one of these companies so we think or your values and your knowledge is critical for BBVA and well as I mentioned before our collaboration started some time ago you know and just an example in today in BBVA a Spain being one of the biggest banks in in the country you know and using red hat technology of course our firm and fronting architecture you know for mobile and internet channels runs the ninety five percent of our customers request this is approximately 3,000 requests per second and our back in architecture execute 70 millions of business transactions a day this is almost a 50% of total online transactions executed in the country so it's all running yes running I hope so you check for you came on stage it's I'll be flying you know okay good there's no wood up here to knock on it's been a really great partnership it's been a pleasure yeah thank you so much for being here thank you thank you [Applause] I do love that story because again so much of what we talk about when we when we talk about preparing for digital is a processed solution and again things like agile and DevOps and modular izing components of work but this idea of thinking about platforms broadly and how they can run anywhere and actually delivering it delivering at a scale it's just a phenomenal project and experience and in the progress they've made it's a great team so next up we have two organizations that have done an exceptional job of enabling their people with the right information and the tools they need to be successful you know in both of these cases these are organizations who are under constant change and so leveraging the power of open-source to help them build these tools to enable and you'll see it the size and the scale of these in two very very different contexts it's great to see and so I'd like to welcome on stage Oh smart alza' with dnm and David Abraham's with IAG [Music] Oh smart welcome thank you so much for being here Dave great to see you thank you appreciate you being here and congratulations to you both on winning the Innovation Awards thank you so Omar I really found your story fascinating and how you're able to enable your people with data which is just significantly accelerated the pace with which they can make decisions and accelerate your ability to to act could you tell us a little more about the project and then what you're doing Jim and Tina when the muchisimas gracias por ever say interesado pono true projecto [Music] encargado registry controller las entradas a leda's persona por la Frontera argentina yo sé de dos siento treinta siete puestos de contrôle tienen lo largo de la Frontera tanto area the restreamer it EEMA e if looool in dilute ammonia shame or cinta me Jonas the tránsito sacra he trod on in another Fronteras dingus idea idea de la Magneto la cual estamos hablando la Frontera cantina tienen extension the kin same in kilo metros esto es el gada mint a maje or allege Estancia kaeun a poor carretera a la co de mexico con el akka a direction emulation s 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calidad de vida de atras de mettre personas SI y meet our que el delito perform a trois Natura from Dana's Argentine sigue siendo en favor de esto SI temes uno de los países mess Alberto's Allah immigration en Latin America yah hora con una plataforma mas segunda first of all I want to thank you for the interest is played for our project the National migration administration or diem records the entry and exit of people on the Argentine territory it grants residents permits to foreigners who wish to live in our country through 237 entry points land air border sea and river ways Jim dnm registered over 80 million transits throughout last year Argentine borders cover about 15,000 kilometers just our just to give you an idea of the magnitude of our borders this is greater than the distance on a highway between Mexico City and Alaska our department applies the mechanisms that prevent the entry and residents of people involved in crimes like terrorism trafficking of persons weapons drugs and others in 2016 we shifted to a more preventive and predictive paradigm that is how Sam's the system for migration analysis was created with red hats great assistance and support this allowed us to tackle the challenge of integrating multiple and varied issues legal issues police databases national and international security organizations like Interpol API advanced passenger information and PNR passenger name record this involved starting private cloud with OpenShift Rev data virtualization cloud forms and fuse that were the basis to develop Sam and implementing machine learning models and artificial intelligence our analysts consulted a number of systems and other manual files before 2016 4 days for each person entering or leaving the country so this has allowed us to optimize our decisions making them in real time each time Sam is consulted it processes patterns of over two billion data entries Sam's aim is to improve the quality of life of our citizens and visitors making sure that crime doesn't pierce our borders in an environment of analytic evolution and constant improvement in essence Sam contributes toward Argentina being one of the leaders in Latin America in terms of immigration with our new system great thank you and and so Dave tell us a little more about the insurance industry and the challenges in the EU face yeah sure so you know in the insurance industry it's a it's been a bit sort of insulated from a lot of major change in disruption just purely from the fact that it's highly regulated and the cost of so that the barrier to entry is quite high in fact if you think about insurance you know you have to have capital reserves to protect against those major events like floods bush fires and so on but the whole thing is a lot of change there's come in a really rapid pace I'm also in the areas of customer expectations you know customers and now looking and expecting for the same levels of flexibility and convenience that they would experience with more modern and new startups they're expecting out of the older institutions like banks and insurance companies like us so definitely expecting the industry to to be a lot more adaptable and to better meet their needs I think the other aspect of it really is in the data the data area where I think that the donor is now creating a much more significant connection between organizations in a car summers especially when you think about the level of devices that are now enabled and the sheer growth of data that's that that's growing at exponential rates so so that the impact then is that the systems that we used to rely on are the technology we used to rely on to be able to handle that kind of growth no longer keeps up and is able to to you know build for the future so we need to sort of change that so what I G's really doing is transform transforming the organization to become a lot more efficient focus more on customers and and really set ourselves up to be agile and adaptive and so ya know as part of your Innovation Award that the specific set of projects you tied a huge amount of different disparate systems together and with M&A and other you have a lot to do there to you tell us a little more about kind of how you're able to better respond to customer needs by being able to do that yeah no you're right so we've we've we're nearly a hundred year old company that's grown from lots of merger and acquisition and just as a result of that that means that data's been sort of spread out and fragmented across multiple brands and multiple products and so the number one sort of issue and problem that we were hearing was that it was too hard to get access to data and it's highly complicated which is not great from a company from our perspective really because because we are a data company right that's what we do we we collect data about people what they what's important to them what they value and the environment in which they live so that we can understand that risk and better manage and protect those people so what we're doing is we're trying to make and what we have been doing is making data more open and accessible and and by that I mean making data more of easily available for people to use it to make decisions in their day-to-day activity and to do that what we've done is built a single data platform across the group that unifies the data into a single source of truth that we can then build on top of that single views of customers for example that puts the right information into the into the hands of the people that need it the most and so now why does open source play such a big part in doing that I know there are a lot of different solutions that could get you there sure well firstly I think I've been sauce has been k2 these and really it's been key because we've basically started started from scratch to build this this new next-generation data platform based on entirely open-source you know using great components like Kafka and Postgres and airflow and and and and and then fundamentally building on top of red Red Hat OpenStack right to power all that and they give us the flexibility that we need to be able to make things happen much faster for example we were just talking to the pivotal guys earlier this week here and some of the stuff that we're doing they're they're things quite interesting innovative writes even sort of maybe first in the world where we've taken the older sort of appliance and dedicated sort of massive parallel processing unit and ported that over onto red Red Hat OpenStack right which is now giving us a lot more flexibility for scale in a much more efficient way but you're right though that we've come from in the past a more traditional approach to to using vendor based technology right which was good back then when you know technology solutions could last for around 10 years or so on and and that was fine but now that we need to move much faster we've had to rethink that and and so our focus has been on using you know more commoditized open source technology built by communities to give us that adaptability and sort of remove the locking in there any entrenchment of technology so that's really helped us but but I think that the last point that's been really critical to us is is answering that that concern and question about ongoing support and maintenance right so you know in a regular environment the regulator is really concerned about anything that could fundamentally impact business operation and and so the question is always about what happens when something goes wrong who's going to be there to support you which is where the value of the the partnership we have with Red Hat has really come into its own right and what what it's done is is it's actually giving us the best of both worlds a means that we can we can leverage and use and and and you know take some of the technology that's being developed by great communities in the open source way but also partner with a trusted partner in red had to say you know they're going to stand behind that community and provide that support when we needed the most so that's been the kind of the real value out of that partnership okay well I appreciate I love the story it's how do you move quickly leverage the power community but do it in a safe secure way and I love the idea of your literally empowering people with machine learning and AI at the moment when they need it it's just an incredible story so thank you so much for being here appreciate it thank you [Applause] you know again you see in these the the importance of enabling people with data and in an old-world was so much data was created with a system in mind versus data is a separate asset that needs to be available real time to anyone is a theme we hear over and over and over again and so you know really looking at open source solutions that allow that flexibility and keep data from getting locked into proprietary silos you know is a theme that we've I've heard over and over over the past year with many of our customers so I love logistics I'm a geek that way I come from that background in the past and I know that running large complex operations requires flawless execution and that requires great data and we have two great examples today around how to engage own organizations in new and more effective ways in the case of lufthansa technik literally IT became the business so it wasn't enabling the business it became the business offering and importantly went from idea to delivery to customers in a hundred days and so this theme of speed and the importance of speed it's a it's a great story you'll hear more about and then also at UPS UPS again I talked a little earlier about IT used to be kind of the long pole in the tent the thing that was slow moving because of the technology but UPS is showing that IT can actually drive the business and the cadence of business even faster by demonstrating the power and potential of technology to engage in this case hundreds of thousands of people to make decisions real-time in the face of obviously constant change around weather mechanicals and all the different things that can happen in a large logistics operation like that so I'd like to welcome on stage to be us more from Lufthansa Technik and Nick Castillo from ups to be us welcome thank you for being here Nick thank you thank you Jim and congratulations on your Innovation Awards oh thank you it's a great honor so to be us let's start with you can you tell us a little bit more about what a viet are is yeah avatars are a digital platform offering features like aircraft condition analytics reliability management and predictive maintenance and it helps airlines worldwide to digitize and improve their operations so all of the features work and can be used separately or generate even more where you burn combined and finally we decided to set up a viet as an open platform that means that we avoid the whole aviation industry to join the community and develop ideas on our platform and to be as one of things i found really fascinating about this is that you had a mandate to do this at a hundred days and you ultimately delivered on it you tell us a little bit about that i mean nothing in aviation moves that fast yeah that's been a big challenge so in the beginning of our story the Lufthansa bot asked us to develop somehow digital to win of an aircraft within just hundred days and to deliver something of value within 100 days means you cannot spend much time and producing specifications in terms of paper etc so for us it was pretty clear that we should go for an angel approach and immediately start and developing ideas so we put the best experts we know just in one room and let them start to work and on day 2 I think we already had the first scribbles for the UI on day 5 we wrote the first lines of code and we were able to do that because it has been a major advantage for us to already have four technologies taken place it's based on open source and especially rated solutions because we did not have to waste any time setting up the infrastructure and since we wanted to get feedback very fast we were certainly visited an airline from the Lufthansa group already on day 30 and showed them the first results and got a lot of feedback and because from the very beginning customer centricity has been an important aspect for us and changing the direction based on customer feedback has become quite normal for us over time yeah it's an interesting story not only engaging the people internally but be able to engage with a with that with a launch customer like that and get feedback along the way as it's great thing how is it going overall since launch yeah since the launch last year in April we generated much interest in the industry as well from Airlines as from competitors and in the following month we focused on a few Airlines which had been open minded and already advanced in digital activities and we've got a lot of feedback by working with them and we're able to improve our products by developing new features for example we learned that data integration can become quite complex in the industry and therefore we developed a new feature called quick boarding allowing Airlines to integrate into the via table platform within one day using a self-service so and currently we're heading for the next steps beyond predictive maintenance working on process automation and prescriptive prescriptive maintenance because we believe prediction without fulfillment still isn't enough it really is a great example of even once you're out there quickly continuing to innovate change react it's great to see so Nick I mean we all know ups I'm still always blown away by the size and scale of the company and the logistics operations that you run you tell us a little more about the project and what we're doing together yeah sure Jim and you know first of all I think I didn't get the sportcoat memo I think I'm the first one up here today with a sport coat but you know first on you know on behalf of the 430,000 ups was around the world and our just world-class talented team of 5,000 IT professionals I have to tell you we're humbled to be one of this year's red hat Innovation Award recipients so we really appreciate that you know as a global logistics provider we deliver about 20 million packages each day and we've got a portfolio of technologies both operational and customer tech and another customer facing side the power what we call the UPS smart logistics network and I gotta tell you innovations in our DNA technology is at the core of everything we do you know from the ever familiar first and industry mobile platform that a lot of you see when you get delivered a package which we call the diad which believe it or not we delivered in 1992 my choice a data-driven solution that drives over 40 million of our my choice customers I'm whatever you know what this is great he loves logistics he's a my choice customer you could be one too by the way there's a free app in the App Store but it provides unmatched visibility and really controls that last mile delivery experience so now today we're gonna talk about the solution that we're recognized for which is called site which is part of a much greater platform that we call edge which is transforming how our package delivery teams operate providing them real-time insights into our operations you know this allows them to make decisions based on data from 32 disparate data sources and these insights help us to optimize our operations but more importantly they help us improve the delivery experience for our customers just like you Jim you know on the on the back end is Big Data and it's on a large scale our systems are crunching billions of events to render those insights on an easy-to-use mobile platform in real time I got to tell you placing that information in our operators hands makes ups agile and being agile being able to react to changing conditions as you know is the name of the game in logistics now we built edge in our private cloud where Red Hat technologies play a very important role as part of our overage overarching cloud strategy and our migration to agile and DevOps so it's it's amazing it's amazing the size and scale so so you have this technology vision around engaging people in a more effect way those are my word not yours but but I'd be at that's how it certainly feels and so tell us a little more about how that enables the hundreds of thousands people to make better decisions every day yep so you know we're a people company and the edge platform is really the latest in a series of solutions to really empower our people and really power that smart logistics network you know we've been deploying technology believe it or not since we founded the company in 1907 we'll be a hundred and eleven years old this August it's just a phenomenal story now prior to edge and specifically the syphon ishutin firm ation from a number of disparate systems and reports they then need to manually look across these various data sources and and frankly it was inefficient and prone to inaccuracy and it wasn't really real-time at all now edge consumes data as I mentioned earlier from 32 disparate systems it allows our operators to make decisions on staffing equipment the flow of packages through the buildings in real time the ability to give our people on the ground the most up-to-date data allows them to make informed decisions now that's incredibly empowering because not only are they influencing their local operations but frankly they're influencing the entire global network it's truly extraordinary and so why open source and open shift in particular as part of that solution yeah you know so as I mentioned Red Hat and Red Hat technology you know specifically open shift there's really core to our cloud strategy and to our DevOps strategy the tools and environments that we've partnered with Red Hat to put in place truly are foundational and they've fundamentally changed the way we develop and deploy our systems you know I heard Jose talk earlier you know we had complex solutions that used to take 12 to 18 months to develop and deliver to market today we deliver those same solutions same level of complexity in months and even weeks now openshift enables us to container raise our workloads that run in our private cloud during normal operating periods but as we scale our business during our holiday peak season which is a very sure window about five weeks during the year last year as a matter of fact we delivered seven hundred and sixty-two million packages in that small window and our transactions our systems they just spiked dramatically during that period we think that having open shift will allow us in those peak periods to seamlessly move workloads to the public cloud so we can take advantage of burst capacity economically when needed and I have to tell you having this flexibility I think is key because you know ultimately it's going to allow us to react quickly to customer demands when needed dial back capacity when we don't need that capacity and I have to say it's a really great story of UPS and red hat working you together it really is a great story is just amazing again the size and scope but both stories here a lot speed speed speed getting to market quickly being able to try things it's great lessons learned for all of us the importance of being able to operate at a fundamentally different clock speed so thank you all for being here very much appreciated congratulate thank you [Applause] [Music] alright so while it's great to hear from our Innovation Award winners and it should be no surprise that they're leading and experimenting in some really interesting areas its scale so I hope that you got a chance to learn something from these interviews you'll have an opportunity to learn more about them you'll also have an opportunity to vote on the innovator of the year you can do that on the Red Hat summit mobile app or on the Red Hat Innovation Awards homepage you can learn even more about their stories and you'll have a chance to vote and I'll be back tomorrow to announce the the summit winner so next I like to spend a few minutes on talking about how Red Hat is working to catalyze our customers efforts Marko bill Peter our senior vice president of customer experience and engagement and John Alessio our vice president of global services will both describe areas in how we are working to configure our own organization to effectively engage with our customers to use open source to help drive their success so with that I'd like to welcome marquel on stage [Music] good morning good morning thank you Jim so I want to spend a few minutes to talk about how we are configured how we are configured towards your success how we enable internally as well to work towards your success and actually engage as well you know Paul yesterday talked about the open source culture and our open source development net model you know there's a lot of attributes that we have like transparency meritocracy collaboration those are the key of our culture they made RedHat what it is today and what it will be in the future but we also added our passion for customer success to that let me tell you this is kind of the configuration from a cultural perspective let me tell you a little bit on what that means so if you heard the name my organization is customer experience and engagement right in the past we talked a lot about support it's an important part of the Red Hat right and how we are configured we are configured probably very uniquely in the industry we put support together we have product security in there we add a documentation we add a quality engineering into an organization you think there's like wow why are they doing it we're also running actually the IT team for actually the product teams why are we doing that now you can imagine right we want to go through what you see as well right and I'll give you a few examples on how what's coming out of this configuration we invest more and more in testing integration and use cases which you are applying so you can see it between the support team experiencing a lot what you do and actually changing our test structure that makes a lot of sense we are investing more and more testing outside the boundaries so not exactly how things must fall by product management or engineering but also how does it really run in an environment that you operate we run complex setups internally right taking openshift putting in OpenStack using software-defined storage underneath managing it with cloud forms managing it if inside we do that we want to see how that works right we are reshaping documentation console to kind of help you better instead of just documenting features and knobs as in how can how do you want to achieve things now part of this is the configuration that are the big part of the configuration is the voice of the customer to listen to what you say I've been here at Red Hat a few years and one of my passion has always been really hearing from customers how they do it I travel constantly in the world and meet with customers because I want to know what is really going on we use channels like support we use channels like getting from salespeople the interaction from customers we do surveys we do you know we interact with our people to really hear what you do what we also do what maybe not many know and it's also very unique in the industry we have a webpage called you asked reacted we show very transparently you told us this is an area for improvement and it's not just in support it's across the company right build us a better web store build us this we're very transparent about Hades improvements we want to do with you now if you want to be part of the process today go to the feedback zone on the next floor down and talk to my team I might be there as well hit me up we want to hear the feedback this is how we talk about configuration of the organization how we are configured let me go to let me go to another part which is innovation innovation every day and that in my opinion the enable section right we gotta constantly innovate ourselves how do we work with you how do we actually provide better value how do we provide faster responses in support this is what we would I say is is our you know commitment to innovation which is the enabling that Jim talked about and I give you a few examples which I'm really happy and it kind of shows the open source culture at Red Hat our commitment is for innovation I'll give you good example right if you have a few thousand engineers and you empower them you kind of set the business framework as hey this is an area we got to do something you get a lot of good IDs you get a lot of IDs and you got a shape an inter an area that hey this is really something that brings now a few years ago we kind of said or I say is like based on a lot of feedback is we got to get more and more proactive if you customers and so I shaped my team and and I shaped it around how can we be more proactive it started very simple as in like from kbase articles or knowledgebase articles in getting started guys then we started a a tool that we put out called labs you've probably seen them if you're on the technical side really taking small applications out for you to kind of validate is this configured correctly stat configure there was the start then out of that the ideas came and they took different turns and one of the turns that we came out was right at insights that we launched a few years ago and did you see the demo yesterday that in Paul's keynote that they showed how something was broken with one the data centers how it was applied to fix and how has changed this is how innovation really came from the ground up from the support side and turned into something really a being a cornerstone of our strategy and we're keeping it married from the day to day work right you don't want to separate this you want to actually keep that the data that's coming from the support goes in that because that's the power that we saw yesterday in the demo now innovation doesn't stop when you set the challenge so we did the labs we did the insights we just launched a solution engine called solution engine another thing that came out of that challenge is in how do we break complex issues down that it's easier for you to find a solution quicker it's one example but we're also experimenting with AI so insights uses AI as you probably heard yesterday we also use it internally to actually drive faster resolution we did in one case with a a our I bought basically that we get to 25% faster resolution on challenges that you have the beauty for you obviously it's well this is much faster 10% of all our support cases today are supported and assisted by an AI now I'll give you another example of just trying to tell you the innovation that comes out if you configure and enable the team correctly kbase articles are knowledgebase articles we q8 thousands and thousands every year and then I get feedback as and while they're good but they're in English as you can tell my English is perfect so it's not no issue for that but for many of you is maybe like even here even I read it in Japanese so we actually did machine translation because it's too many that we can do manually the using machine translation I can tell it's a funny example two weeks ago I tried it I tried something from English to German I looked at it the German looked really bad I went back but the English was bad so it really translates one to one actually what it does but it's really cool this is innovation that you can apply and the team actually worked on this and really proud on that now the real innovation there is not these tools the real innovation is that you can actually shape it in a way that the innovation comes that you empower the people that's the configure and enable and what I think is all it's important this don't reinvent the plumbing don't start from scratch use systems like containers on open shift to actually build the innovation in a smaller way without reinventing the plumbing you save a lot of issues on security a lot of issues on reinventing the wheel focus on that that's what we do as well if you want to hear more details again go in the second floor now let's talk about the engage that Jim mentioned before what I translate that engage is actually engaging you as a customer towards your success now what does commitment to success really mean and I want to reflect on that on a traditional IT company shows up with you talk the salesperson solution architect works with you consulting implements solution it comes over to support and trust me in a very traditional way the support guy has no clue what actually was sold early on it's what happens right and this is actually I think that red had better that we're not so silent we don't show our internal silos or internal organization that much today we engage in a way it doesn't matter from which team it comes we have a better flow than that you deserve how the sausage is made but we can never forget what was your business objective early on now how is Red Hat different in this and we are very strong in my opinion you might disagree but we are very strong in a virtual accounting right really putting you in the middle and actually having a solution architect work directly with support or consulting involved and driving that together you can also help us in actually really embracing that model if that's also other partners or system integrators integrate put yourself in the middle be around that's how we want to make sure that we don't lose sight of the original business problem trust me reducing the hierarchy or getting rid of hierarchy and bureaucracy goes a long way now this is how we configured this is how we engage and this is how we are committed to your success with that I'm going to introduce you to John Alessio that talks more about some of the innovation done with customers thank you [Music] good morning I'm John Alessio I'm the vice president of Global Services and I'm delighted to be with you here today I'd like to talk to you about a couple of things as it relates to what we've been doing since the last summit in the services organization at the core of everything we did it's very similar to what Marco talked to you about our number one priority is driving our customer success with red hat technology and as you see here on the screen we have a number of different offerings and capabilities all the way from training certification open innovation labs consulting really pairing those capabilities together with what you just heard from Marco in the support or cee organization really that's the journey you all go through from the beginning of discovering what your business challenge is all the way through designing those solutions and deploying them with red hat now the highlight like to highlight a few things of what we've been up to over the last year so if I start with the training and certification team they've been very busy over the last year really updating enhancing our curriculum if you haven't stopped by the booth there's a preview for new capability around our learning community which is a new way of learning and really driving that enable meant in the community because 70% of what you need to know you learned from your peers and so it's a very key part of our learning strategy and in fact we take customer satisfaction with our training and certification business very seriously we survey all of our students coming out of training 93% of our students tell us they're better prepared because of red hat training and certification after Weeds they've completed the course we've updated the courses and we've trained well over a hundred and fifty thousand people over the last two years so it's a very very key part of our strategy and that combined with innovation labs and the consulting operation really drive that overall journey now we've been equally busy in enhancing the system of enablement and support for our business partners another very very key initiative is building out the ecosystem we've enhanced our open platform which is online partner enablement network we've added new capability and in fact much of the training and enablement that we do for our internal consultants our deal is delivered through the open platform now what I'm really impressed with and thankful for our partners is how they are consuming and leveraging this material we train and enable for sales for pre-sales and for delivery and we're up over 70% year in year in our partners that are enabled on RedHat technology let's give our business partners a round of applause now one of our offerings Red Hat open innovation labs I'd like to talk a bit more about and take you through a case study open innovation labs was created two years ago it's really there to help you on your journey in adopting open source technology it's an immersive experience where your team will work side-by-side with Red Hatters to really propel your journey forward in adopting open source technology and in fact we've been very busy since the summit in Boston as you'll see coming up on the screen we've completed dozens of engagements leveraging our methods tools and processes for open innovation labs as you can see we've worked with large and small accounts in fact if you remember summit last year we had a European customer easier AG on stage which was a startup and we worked with them at the very beginning of their business to create capabilities in a very short four-week engagement but over the last year we've also worked with very large customers such as Optim and Delta Airlines here in North America as well as Motability operations in the European arena one of the accounts I want to spend a little bit more time on is Heritage Bank heritage Bank is a community owned bank in Toowoomba Australia their challenge was not just on creating new innovative technology but their challenge was also around cultural transformation how to get people to work together across the silos within their organization we worked with them at all levels of the organization to create a new capability the first engagement went so well that they asked us to come in into a second engagement so I'd like to do now is run a video with Peter lock the chief executive officer of Heritage Bank so he can take you through their experience Heritage Bank is one of the country's oldest financial institutions we have to be smarter we have to be more innovative we have to be more agile we had to change we had to find people to help us make that change the Red Hat lab is the only one that truly helps drive that change with a business problem the change within the team is very visible from the start to now we've gone from being separated to very single goal minded seeing people that I only ever seen before in their cubicles in the room made me smile programmers in their thinking I'm now understanding how the whole process fits together the productivity of IT will change and that is good for our business that's really the value that were looking for the Red Hat innovation labs for us were a really great experience I'm not interested in running an organization I'm interested in making a great organization to say I was pleasantly surprised by it is an understatement I was delighted I love the quote I was delighted makes my heart warm every time I see that video you know since we were at summit for those of you who are with us in Boston some of you went on our hardhat tours we've opened three physical facilities here at Red Hat where we can conduct red head open Innovation Lab engagements Singapore London and Boston were all opened within the last physical year and in fact our site in Boston is paired with our world-class executive briefing center as well so if you haven't been there please do check it out I'd like to now talk to you a bit about a very special engagement that we just recently completed we just recently completed an engagement with UNICEF the United Nations Children's Fund and the the purpose behind this engagement was really to help UNICEF create an open-source platform that marries big data with social good the idea is UNICEF needs to be better prepared to respond to emergency situations and as you can imagine emergency situations are by nature unpredictable you can't really plan for them they can happen anytime anywhere and so we worked with them on a project that we called school mapping and the idea was to provide more insights so that when emergency situations arise UNICEF could do a much better job in helping the children in the region and so we leveraged our Red Hat open innovation lab methods tools processes that you've heard about just like we did at Heritage Bank and the other accounts I mentioned but then we also leveraged Red Hat software technologies so we leveraged OpenShift container platform we leveraged ansible automation we helped the client with a more agile development approach so they could have releases much more frequently and continue to update this over time we created a continuous integration continuous deployment pipeline we worked on containers and container in the application etc with that we've been able to provide a platform that is going to allow for their growth to better respond to these emergency situations let's watch a short video on UNICEF mission of UNICEF innovation is to apply technology to the world's most pressing problems facing children data is changing the landscape of what we do at UNICEF this means that we can figure out what's happening now on the ground who it's happening to and actually respond to it in much more of a real-time manner than we used to be able to do we love working with open source communities because of their commitment that we should be doing good for the world we're actually with red hat building a sandbox where universities or other researchers or data scientists can connect and help us with our work if you want to use data for social good there's so many groups out there that really need your help and there's so many ways to get involved [Music] so let's give a very very warm red hat summit welcome to Erica kochi co-founder of unicef innovation well Erica first of all welcome to Red Hat summit thanks for having me here it's our pleasure and thank you for joining us so Erica I've just talked a bit about kind of what we've been up to and Red Hat services over the last year we talked a bit about our open innovation labs and we did this project the school mapping project together our two teams and I thought the audience might find it interesting from your point of view on why the approach we use in innovation labs was such a good fit for the school mapping project yeah it was a great fit for for two reasons the first is values everything that we do at UNICEF innovation we use open source technology and that's for a couple of reasons because we can take it from one place and very easily move it to other countries around the world we work in 190 countries so that's really important for us not to be able to scale things also because it makes sense we can get we can get more communities involved in this and look not just try to do everything by ourselves but look much open much more openly towards the open source communities out there to help us with our work we can't do it alone yeah and then the second thing is methodology you know the labs are really looking at taking this agile approach to prototyping things trying things failing trying again and that's really necessary when you're developing something new and trying to do something new like mapping every school in the world yeah very challenging work think about it 190 countries Wow and so the open source platform really works well and then the the rapid prototyping was really a good fit so I think the audience might find it interesting on how this application and this platform will help children in Latin America so in a lot of countries in Latin America and many countries throughout the world that UNICEF works in are coming out of either decades of conflict or are are subject to natural disasters and not great infrastructure so it's really important to a for us to know where schools are where communities are well where help is needed what's connected what's not and using a overlay of various sources of data from poverty mapping to satellite imagery to other sources we can really figure out what's happening where resources are where they aren't and so we can plan better to respond to emergencies and to and to really invest in areas that are needed that need that investment excellent excellent it's quite powerful what we were able to do in a relatively short eight or nine week engagement that our two teams did together now many of your colleagues in the audience are using open source today looking to expand their use of open source and I thought you might have some recommendations for them on how they kind of go through that journey and expanding their use of open source since your experience at that yeah for us it was it was very much based on what's this gonna cost we have limited resources and what's how is this gonna spread as quickly as possible mm-hmm and so we really asked ourselves those two questions you know about 10 years ago and what we realized is if we are going to be recommending technologies that governments are going to be using it really needs to be open source they need to have control over it yeah and they need to be working with communities not developing it themselves yeah excellent excellent so I got really inspired with what we were doing here in this project it's one of those you know every customer project is really interesting to me this one kind of pulls a little bit at your heartstrings on what the real impact could be here and so I know some of our colleagues here in the audience may want to get involved how can they get involved well there's many ways to get involved with the other UNICEF or other groups out there you can search for our work on github and there are tasks that you can do right now if and if you're looking for to do she's got work for you and if you want sort of a more a longer engagement or a bigger engagement you can check out our website UNICEF stories org and you can look at the areas you might be interested in and contact us we're always open to collaboration excellent well Erica thank you for being with us here today thank you for the great project we worked on together and have a great summer thank you for being give her a round of applause all right well I hope that's been helpful to you to give you a bit of an update on what we've been focused on in global services the message I'll leave with you is our top priority is customer success as you heard through the story from UNICEF from Heritage Bank and others we can help you innovate where you are today I hope you have a great summit and I'll call out Jim Whitehurst thank you John and thank you Erica that's really an inspiring story we have so many great examples of how individuals and organizations are stepping up to transform in the face of digital disruption I'd like to spend my last few minutes with one real-world example that brings a lot of this together and truly with life-saving impact how many times do you think you can solve a problem which is going to allow a clinician to now save the life I think the challenge all of his physicians are dealing with is data overload I probably look at over 100,000 images in a day and that's just gonna get worse what if it was possible for some computer program to look at these images with them and automatically flag images that might deserve better attention Chris on the surface seems pretty simple but underneath Chris has a lot going on in the past year I've seen Chris Foreman community and a space usually dominated by proprietary software I think Chris can change medicine as we know it today [Music] all right with that I'd like to invite on stage dr. Ellen grant from Boston Children's Hospital dr. grant welcome thank you for being here so dr. grant tell me who is Chris Chris does a lot of work for us and I think Chris is making me or has definitely the potential to make me a better doctor Chris helps us take data from our archives in the hospital and port it to wrap the fastback ends like the mass up and cloud to do rapid data processing and provide it back to me in any format on a desktop an iPad or an iPhone so it it basically brings high-end data analysis right to me at the bedside and that's been a barrier that I struggled with years ago to try to break down so that's where we started with Chris is to to break that barrier between research that occurred on a timeline of days to weeks to months to clinical practice which occurs in the timeline of seconds to minutes well one of things I found really fascinating about this story RedHat in case you can't tell we're really passionate about user driven innovation is this is an example of user driven innovation not directly at a technology company but in medicine excuse me can you tell us just a little bit about the genesis of Chris and how I got started yeah Chris got started when I was running a clinical division and I was very frustrated with not having the latest image analysis tools at my fingertips while I was on clinical practice and I would have to on the research so I could go over and you know do line code and do the data analysis but if I'm always over in clinical I kept forgetting how to do those things and I wanted to have all those innovations that my fingertips and not have to remember all the computer science because I'm a physician not like a better scientist so I wanted to build a platform that gave me easy access to that back-end without having to remember all the details and so that's what Chris does for us is brings allowed me to go into the PAC's grab a dataset send it to a computer and back in to do the analysis and bring it back to me without having to worry about where it was or how it got there that's all involved in the in the platform Chris and why not just go to a vendor and ask them to write a piece of software for you to do that yeah we thought about that and we do a lot of technical innovations and we always work with the experts so we wanted to work with if I'm going to be able to say an optical device I'm going to work with the optical engineers or an EM our system I'm going to work with em our engineers so we wanted to work with people who really knew or the plumbers so to speak of the software in industry so we ended up working with the massive point cloud for the platform and the distributed systems in Red Hat as the infrastructure that's starting to support Chris and that's been actually a really incredible journey for us because medical ready medical softwares not typically been a community process and that's something that working with dan from Red Hat we learned a lot about how to participate in an open community and I think our team has grown a lot as a result of that collaboration and I know you we've talked about in the past that getting this data locked into a proprietary system you may not be able to get out there's a real issue can you talk about the importance of open and how that's worked in the process yeah and I think for the medical community and I find this resonates with other physicians as well too is that it's medical data we want to continue to own and we feel very awkward about giving it to industry so we would rather have our data sitting in an open cloud like the mass open cloud where we can have a data consortium that oversees the data governance so that we're not giving our data way to somebody else but have a platform that we can still keep a control of our own data and I think it's going to be the future because we're running of a space in the hospital we generate so much data and it's just going to get worse as I was mentioning and all the systems run faster we get new devices so the amount of data that we have to filter through is just astronomically increasing so we need to have resources to store and compute on such large databases and so thinking about where this could go I mean this is a classic feels like an open-source project it started really really small with a originally modest set of goals and it's just kind of continue to grow and grow and grow it's a lot like if yes leanest torval Linux would be in 1995 you probably wouldn't think it would be where it is now so if you dream with me a little bit where do you think this could possibly go in the next five years ten years what I hope it'll do is allow us to break down the silos within the hospital because to do the best job at what we physicians do not only do we have to talk and collaborate together as individuals we have to take the data each each community develops and be able to bring it together so in other words I need to be able to bring in information from vital monitors from mr scans from optical devices from genetic tests electronic health record and be able to analyze on all that data combined so ideally this would be a platform that breaks down those information barriers in a hospital and also allows us to collaborate across multiple institutions because many disorders you only see a few in each hospital so we really have to work as teams in the medical community to combine our data together and also I'm hoping that and we even have discussions with people in the developing world because they have systems to generate or to got to create data or say for example an M R system they can't create data but they don't have the resources to analyze on it so this would be a portable for them to participate in this growing data analysis world without having to have the infrastructure there and be a portal into our back-end and we could provide the infrastructure to do the data analysis it really is truly amazing to see how it's just continued to grow and grow and expand it really is it's a phenomenal story thank you so much for being here appreciate it thank you [Applause] I really do love that story it's a great example of user driven innovation you know in a different industry than in technology and you know recognizing that a clinicians need for real-time information is very different than a researchers need you know in projects that can last weeks and months and so rather than trying to get an industry to pivot and change it's a great opportunity to use a user driven approach to directly meet those needs so we still have a long way to go we have two more days of the summit and as I said yesterday you know we're not here to give you all the answers we're here to convene the conversation so I hope you will have an opportunity today and tomorrow to meet some new people to share some ideas we're really really excited about what we can all do when we work together so I hope you found today valuable we still have a lot more happening on the main stage as well this afternoon please join us back for the general session it's a really amazing lineup you'll hear from the women and opensource Award winners you'll also hear more about our collab program which is really cool it's getting middle school girls interested in open sourcing coding and so you'll have an opportunity to see some people involved in that you'll also hear from the open source Story speakers and you'll including in that you will see a demo done by a technologist who happens to be 11 years old so really cool you don't want to miss that so I look forward to seeing you then this afternoon thank you [Applause]

(upbeat music) >> Announcer: Live from San Francisco, It's the Cube. Covering Red Hat Summit 2018. Brought to you buy, Red Hat. >> Okay, welcome back everyone. We're live here in the Cube in San Francisco, California, Monscone West, Cube's exclusive coverage of Red Hat Summit 2018. I'm John Furrier, co-host. With John Troyer, he's my analyst co- host, he's the co -founder of Tech Reckoning Advisory and Community Development Firm. My next guest is Marco Bill-Peter, Senior vice-president of Customer Experience and Engagement at Red Hat. Welcome back to the Cube. Good to see you. So, you guys have a great track record with customer support. You guys use gold standard in open source, you've done it well, very reliable. It's a changing world. You know, Open Shift now, certainly the center piece, west, new acquisition. A lot of things happening with in the portfolio. Cloud native new capabilities are on the horizon. So, you've got to figure it out. So, what's the support strategy? What do you guys do? How are you looking? I'm sure it's challenging but never too much of a challenge for you guys. You're smart, what's the support strategy? >> I think the recipe it is really like not getting stuck in a wave, right? And be open to, you know I think Jim Whitehurst and his keynote talk quite a bit about, you used to do all plan, describe and execute. That thing just doesn't work, right? Because supporting customers on Linux, supporting them when they move to Open Shift or even application, is a whole different piece. So, as a leader you got to be flexible as in okay, here we do it this way, let's put more money in this. Let's say Open Shift support, Open Shift kind of, what's the customer experience there, right? Kind of figure out how it works. There's a lot of things that scare me in the daily business as in like okay, we can't do that. But I think Red Hat is really good in reconfiguring, Jim talked about that in a keynote as well, reconfiguring the organization. And so, we move for example, quality assurance into my organization and combining that with support. All of them give some more opportunities realizing, oh this product maybe not ready yet for the market, right? We can not support that. Or, you augmented with, I wouldn't call it AI capabilities, but more like those capabilities. All of the sudden stuff gets done automatically. >> And multi cloud is again, just like multi vendor environment, but it's a little bit different obviously. But multiple clouds you have different architectures. You guys do some progressive things. What's new, architecturally within the support group? Because you have deals announced here with IBM and Microsoft, one of them is a joint, I think integrated program where guys are teaming up. >> Microsoft is interesting. >> We've teamed last three, four years, right? With he first deal and gone further. You're like funny, right? I've been at Red Hat so long and you put people on premise. It's kind of funny. But it's good, right? And that's where you got to glue together. Sometimes it's people. Sometimes it's also more having the data, right? I mean if you go multi cloud. Difference between multi vendor, multi cloud. Multi vendor, you just call the vendor and tell them hey you handle it. Here, I'll put data, you handle it. Or maybe you do it a bit better. But, multi cloud is, well it's running there, how do you get access to that? Then the whole privacy laws comes in. So you got to be more instrumentation, you know, telemetry-- >> You're using tech to help you guys out. That's what you're referring by AI. >> I actually think that the next ten years you will see support changing quite a bit. >> John: In what way? >> But also you have to staff this up, right? You need to upscale your folks as well as technology. >> That doesn't go away. But I think you've got to go more that you really need deep skills. If you want to support Open Shift you've got to, either you understand it from the middle side, from the application side or from the bottom from the infrastructure. You need both skill sets. So you need really highly skilled people. But one the other hand if it's really like real time and people don't have patience to wait two weeks, especially if you're in the cloud. More and more tooling. I see the vision as in it would be less and less based on the scale but I think it's less people involved more and more automation, tooling. >> You kind of see it now with boss, kind of just tip of the iceberg. But you've got automation built into the culture of Red Hat. You've put coral west. They want to automate everything. >> You see Insights, right? We launched Insights three years ago out of support. They take support data, find out what's really happening, create rules that if you match it the customer systems say you have this and this issue. And now it's in the incentive stage of the strategy as in we can automate it, but you can automate it. you have a problem, you want to have it solved. >> You're presenting a support service. >> Exactly, and eventually, we'll not even tell you, in maybe hindsight we'll tell you, hey, you had this network issue or configured the wrong way, we fixed it have a good day. >> Well it came up in Cooper Netty's conversation we had last week in Copenhagen, we were in Denmark for CubeCon around things Cooper Netty's defacto standing, so great stuff, that's certainly great. Istio service mesh is atopic that's highly discussed. And one of the thing that comes up is the automation the down side is potentially it fixes things. So, you could have a memory leak for instance, that you never know gets fixed. But it just crashes every day and reboots itself. So, the new kinds of instrumentation that's emerging. So this is really the though job. >> Yeah. Yeah. >> How do you get in there-- >> Also have automation-- >> And you as the central provider, right, are pulling in data from across the world and across the customer base. So how do you take that, sift it to be more proactive about decision making and support. >> So we capture all this support data. And you know it's fascinating, we have some AI capabilities, some machine learning capabilities go through there. But it's fascinating, sometimes we see new issues coming up. What we do is then, we go well let's look who is exposed to that, just to get a footprint. And then you actually inform customers, hey, you had this and this issue or you have this. It's really a different, I want to get more proactive or I want to get more automated. With the automation I just want to be, right, so we installed, over the last, I would say 18 months, like a bot, simple bot basically, his name is Edmond. And he works on support cases. And we started slow, very slow. We didn't let it go as in total machine or anything. But now, I gave some stats earlier today. In one used case it's 25 percent faster solving a customer issue using Edmond. And he participates in 11 percent of all support cases. >> Wow. >> Edmond is a busy guy. >> And the game is changing too. I mean in the old days, first lines support, second lines support, offline support, then escalation. These things are older IT mechanisms. With this you're talking about completely doing away with, in essence first line support. But also first line support might come in, from say a Microsoft or an IBM. You've got to be ready for anything. >> Actually I think it's not just first line support. And it's not replacing them. It's helping them. It's really making them faster, right? I think the frustration piece is, like, customer opens his support case, some data is missing, right? So, you have a que it gets to that. Engineering looks and oh, there's data missing. Edmond sees that and says hey, I need this data. Based on all the support cases we fixed similar issues, this is the data we need. So Edmond gets the data ready, engineer looks and in some cases Edmond actually closes it out. >> Closes it out. >> Tells the customer here there's a better solution, do it this way. >> Yeah, that's fascinating. >> I'd love to pull the camera back a little bit, right? You are not the SVP of support. You're the SVP of customer experience and engagement, right? That's an entirely different role in some ways, in that you're responsible for customer success at some level. >> That is correct, yeah. >> Talk a little bit about reconfiguring organization to be that-- >> So I think maybe dive in a little bit on the customer success. So we have a organization, they call technical account. It's part of the customer success organization. That's a human business but it's fascinating, right. We put these claims on clients and have them work together. They understand the business. It's an old business but trust me, having still a human in there understanding, okay this is customer x, y, z. That's the business objective, I talked about this today as well, not to forget, hey this customer actually wants to do whatever, whatever on the like an SIP to actually take that further to actually support case and doing that the team helps quite a bit. And then also the commitment, right? We don't want just to do support cases and then that's why you renew with Red Head, we want to make sure you actually get value out of it and that's why you want to renew. So that's why we configured different. It's bigger, right? It's bigger as in really making sure the product is correct. So that's why quality assurance is in my team, this support. That's why I run internal IT for the engineering team. We run the stuff that we sell actually earlier. And some of my team is like, Marco why do we have to do that? Because we learn and I much rather have you feel the pain than the customer feel the pain. That's why we configure different than, I've been 12 a half years right on this and it's still exciting that we are still able to change around-- >> I think the quality assurance piece is still big too cause you're in there as well. Looking at the QA. >> Yeah. >> Making sure that's good too. You're testing out the products and doing QA all within the mindset of customer experience. >> Exactly, and you've got to move that being agile, is more you see developers actually submitting test cases. Tests, so that's the component testing and the basic tests. What we got to do more, is what you mentioned, if somebody does less with Open Shift to contain all that, that thing together, if some service software defines storage, that thing together to bring together that's the hard drive. So I want to move more and more. That we take used spaces from customers, we'll close it. This is how we do it. X, y, z, customer and apply that. >> At the end of the day it's the same game different playing field. The customer wants choice, best possible solution experience, for them. You guys got to enable that, and then support it, make it happen. >> Yeah. >> And with cloud. >> And you see how, I don't know if you saw the demo yesterday when they show basically I think or Amazon was slower and every traffic that routed. This is reality as well, right? I mean if you look at one press release we did yesterday, I just find it a fascinating story. They're kitchen appliances. I don't know if you saw that. But they have over a million kitchen appliances or cooking appliances connected to the internet. It's a German, Swiss company when they got to upgrade the system so they get recipes done, they actually spin up instances in Alibaba in Asia and I think in Amazon in the U.S. They spin it up, they scale out all the appliances connect then they shrink it together. How do you support these customers a whole different case. >> That's great for the customer. >> Yeah. >> But more of a challenge for you guys. >> Then again with preparation of the right integration testing before, with the right set up that we know this is what the customer is doing this weekend. Amadeus as well, talked at the keynote, we worked long time with Amadeus. >> You're a smart team. >> As part of your customer role, you were involved with the Innovation awards. They were up on stage this morning. What struck me was they were both about time to value. And speed of deployment as well as scale. Often these were global companies, we had Amadeus on yesterday, spanning the globe. Huge number of transactions. Anything stand out to you in those Innovation Awards this year? Perhaps, that's been different in previous years? I think that the scale is actually interesting that you say. I think we have much quicker now. I think that's awesome, technology matures. I think we used to have more smaller work projects in getting to a certain scale. But I just goes faster. I think the controlled piece is probably a bit more accepted. This whole containerization is not magic anymore. I think a lot is being moved, is coming from the development side but also from the Linux side. So I think there's a less struggle of that. But I do still see some cultural struggles. You talk to customers, maybe not the Innovation Award winners. but even them they say, hey it took us a long time to convince internal structures, how we change things around. >> Talk about the open source role because you mentioned, before we came on how you guys are all in the open, an open source. Is there like a project that you're part of that supports centric? Is there certain things you're picking out over the source? As you guys do the QA and build you own stuff. >> Yeah we do a lot. We submit a lot to open. There's very few. We don't share data. We can't share customer data for obvious reasons. But tooling, most of the tooling we share if it's data collectors. We re an open source road. There' not much that we don't, there's nothing proprietary. Engineers, that's why they're coming to write. That's the configuration. They want to see, hey how does this stuff get applied. They own the packages, then some stuff is shared. If it's tied to the customer portal, the AI pieces maybe the open source parts of it but-- >> What's it like this year, for the folks who are watching who couldn't make it? What's the vibe here at Red Hat Summit 2018? What's the hallway conversations like? What's some of the dinners? What are you talking about? What's the chatter? >> I think the big chatter for me is kind of like this Open Shift, containers, agile development. You know the agile development comes back and back and really like how do we do this right? And tech connects obviously, how do you take application develop them or how do you take applications put them in a container. And then you see these demos. With multi cloud. >> New applications is not stand alone Linux anymore. >> Yeah. We have containers and tend to be able to run public cloud or multi cloud on premise. The options are endless. And I think that's the strengths from Red Hat. We prove that with Linux we can have a solid API. We don't screw up the applications. And if we can guarantee that across the four footprints, that's Paul's vision five, six years ago. I think we are there. >> You talked about a bit of cultural shift. How can Red Hat help it's customers come up to speed? That's a little bit...but be more agile. >> It's a good example. I think we do a lot of these sessions. I actually think that our sales motion, they are pretty aware with open sources, what the culture is. They do a lot of these sessions with customers. Jim Whitehurst is actually awesome. When he comes to clients. We did a C level event at a bank, based in Zurich and it was in a Swiss bank. And I think that they got like 140 C level, CIO groups. And Jim did a talk about the open organization about breaking down the barriers. I think that's a role that we play. Well some is Red Hat's role, but we go to do that stuff. Because we can share part of it in how we are configured, how we are different. >> I think that kind of thing is high on every CIO's list of agendas. >> And everything in the open is proving that open is winning. Open beats closed pretty much every time and is now pretty standard operating wise we're starting to see but operational wise, not just for software development. >> I actually think that from practice and how to run the company. Some stuff is transparency, right? If you work in a company that you're not transparent with your associates, can you really do this in 2018? >> No. >> And so I think those are elements that I think we do well to have had. And we got to keep internal as well, reminding ourselves, these core principles from open source are really important. >> Hiring, so you're bringing new Red Hatters in? >> At the rate we are hiring it's actually big concerns. How do we maintain this culture, right. This talk is not always polite but it's the way we function. >> You guys are humble. You're playing the long game, I love that about you. So congratulations Marco. Thanks for coming on the Cube show. >> Thanks very much. >> Thanks. >> It's the Cube Live here in San Francisco for Red Hat Summit 2018 here in Moscone West. I'm John Furrier and John Troyer. Stay with us for more live coverage after this short break. (upbeat music)

from San Francisco it's the queue covering Red Hat summit 2018 brought to you by Red Hat hey welcome back everyone this is the cube live in San Francisco Moscone West for coverage of Red Hat summit 2018 I'm John for the co-host of the cube mykos this week as analyst John Schwarz the co-founder of tech reckoning advisory and Community Development firm our next guest is Craig pizzelles right senior vice president application platforms business and portfolio for Red Hat great to see you welcome back to the cube thank you very much John so big-time executive a company is doing well and you guys are growing adding more people every time being successful again an open source another generations upon us a standing on the shoulders of giants you guys have been a business model for Red Hat for many many years rel certainly successful container madness now mainstream kubernetes clear line of sight on what that's doing as an abstraction layer and standard de-facto standard around orchestration the really good tailwind for you guys and the industry absolutely absolutely congratulations and what's your take I mean obviously you got apps now you're good people gonna be building apps system working OpenStack what's what's going on right well there's a lot going on I mean we've we've been very consistent about our strategy and it's finally starting to pay off and come together and I think the mark is starting to realize that we have been talking about hybrid cloud before it was in vogue and you know well over five years ago and so all those pieces come together we've always talked about a story of there are multiple footprints whether it's physical vert traditional virtual private cloud and public cloud and then companies will want to and customers will want to do more than just the four footprints they want to do multi cloud as well so you know we've been very strong on the infrastructure side having Linux as the base and the operational consistency across those footprints in which to build on and then now containers and kubernetes with OpenShift gives us plus that that last leg together to give us that abstraction layer across these multiple footprints to allow hybrid to happen I wanna get your reaction this because we were talking on our intro package around the dynamic we're seeing in today's business landscape and technical landscape open source clearly the business model for software right check kubernetes provide some interoperability and cloud native growth for new applications cloud we're cloud native what are you gonna call it and then you've got legacy applications for the first time don't have to get thrown away to go to the new world you have the ability to containerize write pre-existing applications while bringing a new functionality new infrastructure new software methodologies development architectures modernizing software yeah while maintaining and preserving the life cycle of pre-existing applications great absolutely this is the dynamic that is really a wonderful thing because takes the pressure off absolutely and I think that's unique to Red Hat which is we've always had not only the hybrid cloud story the multi cloud story but the fact that containers allows you to advanced advanced a movement to you know do digital transformation start using micro services etc but you don't need to start over you can take existing applications you can containerize those applications get them into a cloud environment gain those efficiencies operational efficiencies and development efficiencies and then start to also build new applications based on microservices architectures and bring both together some of the other vendors out there may only have a story about well you have to rewrite everything it right or it's only going to be public cloud and you're tied to those public cloud api's I think you know using containers as a methodology and then using orchestration with kubernetes you can have the best of both worlds and we think that's important I wanted to drill down to the stack a little bit more right I think this year maybe even as opposed to last year the cube was that the OpenStack summit and there was a little bit of confused talk about you know containers you know what on what openshift on OpenStack or vice versa the message this this year very clear you know openshift on OpenStack here's the infrastructure don't get confused so we've got those two layers that you lay down but also there's a lot of application services in the Red Hat stack that you all have built out and I think if people were listening closely right there's a multi-year investment in there in things like you know that originated with an application server like JBoss that now actually in 2018 architectural II look very different now that's a set of services that developers can use so maybe I mean can you talk a little bit about I mean that's an example also I'm not throwing everything out but evolving can talk a little bit about the depth of the stack there and and servicing all those various requirements I mean if you look at the stack we're talking about infrastructure services some of those are in things like OpenStack so you know whether it's compute storage networking etc we demonstrated some ability in through kubernetes to provision and orchestrate VMs and so you saw some of that in the demos that we show today but then once you lay down that foundational layer with containers and kubernetes with openshift then we start to build services on top of that we have been building this portfolio of middleware services for some time and so we can provide messaging as a service we can provide integration and ipad services we have something now called Roar which is packaging together a runtime and frameworks to put together inside of OpenShift we have process management and orchestration technologies business process management so all those services are something that developers need and you start adding those now as cloud services and so the other one of the other things that we've also done beginning about two years ago we began a journey for automating the application lifecycle of building application the pipeline capability we did an acquisition of a company called codenvy which is the founders of eclipse CheY the cloud native ide and workspace environment and so now we've now begun shipping openshift i/o to give you that end-to-end capability from beginning your project to writing the code to doing CI CD and managing the full lifecycle so it's all starting to come together for us a big big talk here at the show about kubernetes being kind of dun dun gnu/linux right the new platform that's going to enable a huge amount of innovation but I love that openshift is more than kubernetes a and also that you know as part of this it's it's a it's you know the role of Linux was a bunch of device drivers right and you're and you're organizing on one machine the clap now that we're in cloud right kubernetes is is about operations like you just said about the code lifecycle about all this stuff and all of a sudden yes it yes it's a it's an analogy but but it's much broader than that it's much broader than that one analogy I mean you made the analogy about Linux I mean Linux basically abstracted a number of hardware architectures and gave you a common operating environment in which to run on x86 or even run on a mainframe or run on power now running on arm you know we have looked at and said well there's a similar analogy now having and taking place with containers in kubernetes where you can create an orchestration layer and an abstraction layer across multiple infrastructures and then building app dev services on top of that so that's what's coming together right now so you know we think it's important also to build out the ecosystem so we're providing application development services on top of this you know this abstraction layer we're building tooling and application lifecycle management but we're also bringing in partners so our announcements today with or yesterday with IBM and even Microsoft they're container izing sequel server they're putting it into our container catalog there will be a distribution of that the the the IBM products and the IBM middleware products and so we'd right now in our ecosystem development program we have about 60 is v's already certified already in a container catalog we grade them in terms of their security so you have some confidence we have another pipeline of another two hundred is BS coming in and then also our service broker so bringing in services we made announcements last year with with AWS to bring in some of their services like lambda and other services into the service broker so you see this hybrid world where you have a lot of different application development capabilities both from us and from our on the ecosystem and the service broker technology to help you bridge you know the best of breed services from all these multiple clouds okay I talked about the ecosystem evolution because you're creating an enabling technology capability and new new growth is coming we see that already kind of on the radar how is that gonna change the ecosystem makeup for you guys actually the the container catalog and ISPs what's it gonna look like is V is gonna be developer I mean what how do you guys envision the ecosystem evolving over the ecosystem it obviously is involved most of these you know most of the traditional the ISPs will begin to offer their own services you know they might be hosting them on AWS but they're gonna provide cloud services so they're gonna be exposing api's to use those services so I see that the evolution isn't there will be a lot of code that you still containerize and offer but there will be many services that are hosted somewhere else posted in a cloud hosting but you want to bring those services to bear I'm creating in an application maybe on Prem with openshift but I need to use a machine learning service from perhaps Google or from Watson and IBM so how do i and those are hosted services so how do I use those services even though my cloud native environment is inside inside the inside the firewall front I'm an integration or two critical pieces you guys got a layout across that right yeah yeah yes and so there's a distributed computer it sounds like an operating system out but it's spread all over the place it's spread all over the place your thoughts on your current portfolio how's it kind of all you talk about some of the services you're enabling within your own portfolio for your customers out there now rel very stable operationally everybody knows that how is the portfolio within Red Hat gonna continue to evolve at what's their vision there yeah so we are beginning to do more of you know integrating infrastructure services in from kubernetes so what you saw you know cnv containerized virtualization allows you to orchestrate VMS we've done the same thing with storage and storage virtualization you'll see more on the infrastructure side probably things like networking are next some of the API is within OpenStack but then up stack we're looking at other capabilities we do have a project going on right now with server list it's in tech preview it was demoed yesterday so you'll see a server list offering from us we have been experimenting with machine learning and AI and we're using it inside of our own capabilities like insights which is a management a hosted management tool but providing machine learning capabilities and offering those inside natively with inside of open ship these are all futures and part of the roadmap that we have going forward for application developers out there are potential partners of Red Hat what's the mandate in your mind to make kubernetes a first-class citizen so if I'm watching I want it I want a vector into this you know skate to where the puck is going kind of mindset what do I need to do what is an enterprise and a business or developer or startup right need to do two cunning connect into the growth is it a playbook do you see something involving that stick and maybe a clear line one of the things I mean from is just a technical basis if you if a partner has software well get a containerized figure out how that works in containers how many how do you structure that if a partner has a service then make that available through the service broker we will work with those partners to you know look at business models that might be appropriate in a cloud native environment that spans across cloud to help them market so those are some of the things I think you know a partner or an ecosystem provider would you should think about what's the feedback of the show here after the hallway conversations Dobbs a lot a lot of openshift conversations it's a centerpiece what are you hearing what are you seeing what's what's going on for you at the show here I think the breadth of what Red Hat has become I you know when we'd go to shows five six years ago we had you know started to build out the portfolio but you know people would still come to the show and you know it's the Linux show but it's no longer the Linux show it's it's a much bigger it's it's about computing open-source computing in the enterprise and cloud-based computing and so the breadth of the portfolio I think is a surprise for many people and how many things we do offer when you look at some of the customer testimonials and the demos we're showing everything from you know infrastructure and private cloud infrastructure out to very sophisticated application development use cases so I think that's a big difference than what you might have seen six broad you're broadening your portfolio from standalone Linux to include management applicate more applications this is a bigger market it's a much bigger market I think we you know we view our we we view our opportunity as becoming the computing platform both at an infrastructure level and helping the developers for the next you know for the next 50 years so hopefully right and it's a shift in the marketplace - and a shift in skill set of the people who are here right that's another thing that to be able to pull those two people into the future like yeah absolutely I mean the skill set used to be again you know a primary linux show a lot of linux systems administrators and and data center executives and data center managers and now you have a much more senior levels many c-suite people coming here to to understand how they transform their business how open-source can help how this broad hybrid cloud platform can help and then a large set of architects and developers so the mix is really interesting now it's not just the infrastructure and data center guys but it's the executives that make those decisions as well as the application develop you have more community members that are users inside the open source projects making things happen oh absolutely you guys now it helps everyone else oh I was just approached by a large bank this week and on openshift i/o which is this tool chain this pipeline capability now an open shift they want to participate they asked how do we get involved in the projects in the upstream projects we would like to build this out so that's just one example I think of and we get asked all the time about hey can you teach us how to be an open company how to be how does open source work how could we facilitate that in our culture to be a little bit more creative collaborative and move faster so I mean open source model is definitely real what are the customer feedback can you share because we're hearing the same thing the customers saying okay it's easier to recruit it's easier to just make everything open just from an operational standpoint right what are some of your top customers that have been with red head for a while what are they saying to you when they say wow this the benefits are are well well the benefits I think are are that they are much faster to market they can leverage skills and capabilities that may not be inherent in their own company beyond their walls they could you know get build ecosystems that have affinity to the to themselves all because they're just you know reaching out there they're participating in open source communities and trying to create a culture of open source and then you get better products out of a certain link wray thanks for coming on the cube and sharing your insights congratulations on all your success great to have you on we're here at the Red Hat summit 28 teens the cubes live covers stay with us for more work day two of three days of wall-to-wall coverage we'll be right back after this short break I'm John four with John Troy here stay with us

>> Announcer: Live, from Boston, Massachusetts, it's The Cube, covering Red Hat Summit 2017. Brought to you by Red Hat. >> Welcome to more of The Cube's coverage of the Red Head Summit 2017, I'm your host, Rebecca Knight. I'm joined today by DeLisa Alexander, she is the Chief People Officer here at Red Hat and then, joining us also, are the women in Open Source Technology winners. We have Jigyasa Grover and we also have Avni Khatri. So congratulations. >> Thank you. >> Thank you. >> I'm looking forward to hearing more about why you were bestowed with this honor but I want to start with you, DeLisa. >> DeLisa: Thank you. >> Why this award? Why did Red Hat feel that highlighting women and what they're doing in Open Source was worthy and we needed to showcase these women? >> Red Hat believes this is incredibly important. We all know that there are not nearly enough females in the technology industry and as the Open Source leader, we felt like we had a responsibility to begin to make a difference in that way. >> So tell us about the process. How do you find these women? How do you then winnow it down to who deserves it? >> So it's community based. It's a power of participation. >> So it's the Open Source way. >> It is the Open Source way. So the nominees come in from whomever would like to make a nomination. We do have a panel of judges that narrow down the nominations so there's five of each, the academic and the community And then we put it out to the community to vote. And so the community selects our award winners. >> Great, okay. So let's start with you, Anvi. So you, you're based here in Cambridge. >> Anvi: I am. >> And you were talking about how you had a five year goal. >> Yes. So, I was working at Yahoo! at the time and my boss at that time had asked us to make one year, five year, and 10 year goals. And in my five year plan, I had listed I wanted to set up computer labs for underserved populations. I wanted to travel, I wanted to see other cultures and I wanted to bring technology to other cultures. And I went to this awesome conference, the Grace Hopper Conference for Women in Computing. >> The Cube has a great partnership and long-term partnership with Grace Hooper. >> Awesome, it's a great conference. I was there and I met ... I reconnected with some folks and I was so inspired by all the women that were there and I came back and I was looking at my goals and I was like, why do I have to wait five years to do this? And I looked online and I saw that someone I had reconnected with, Stormy Peters at Grace Hopper, was running Kids on Computers and so I emailed her and the rest is really history. I found one of my passions in life is to bring technology to people who don't have access to it and doing it with Open Source so that it's accessible to everyone who needs it. >> So tell me about some of the stories, some of the kids that you're working with, and how it is, in fact, changing their lives. I just got back Monday night from a trip to Oaxaca, Mexico for Kids on Computers. We were there for a whole week. But we were setting up computer labs for these local rural communities. Most of them don't have internet. Some of them are now starting to get internet but what we do is we take donated equipment and grant money and Red Hat has also been ... Has awarded Kids on Computers a grant for contributing to some of the labs we set up last week. But we set up two new labs, we took donated equipment and we purchased equipment in country and we worked in the small towns of Antequera and Constitución. Those are actually the school names. We worked in the city of ... It's a suburb of Oaxaca City, Santa Cruz Xoxocotlán and working with them is really enlightening. So, some of the teachers have never used a computer before. Some of the kids have but most of them have not. So just seeing them trying to use a mouse, learning how to do single-click, double-click and going from the point where they haven't used it to the point where they have and where the understand it and getting to the point where one kid is teaching another kid is just really ... Just seeing that makes you feel, like, wow. I've actually made an impact and then, hopefully, by providing accessed technology and also providing access to educational content. So the offline content pieces for schools that don't have internet, working with a partner of Kids on Computers, Internet in a Box, providing offline Wikipedia, Khan Academy, MEDLINE content, offline books, that we give them a pathway to bettering their own lives and bettering the lives of their communities. >> That's really incredible and it will be this really big leveling of the playing field. >> Yes, I hope so. I really hope so and I am hopeful that will come to fruition 'cause I think education is one of the most sustainable ways to improve communities and I think Open Source is an avenue to get them there. >> Thank you. Jigyasa, so you are the academic winner. You are still a college student and with this wonderful award so congratulations. >> Jigyasa: Thank you so much. >> I want to talk to you. So you went to an all-girls high school in India and then got to university in New Delhi and weren't very happy with what you saw when you got to university. Can you tell us a little bit more. >> So I told you what was at the end. What I see is ... I am doing my undergraduation in Computer Science and Technology. In my batch, 80% of them are boys and the rest, girls, and not much interested in pursuing a career in technology, as such. They're pursuing different stuff like arts, designing, or even going for civil services back home. So when I came, I wanted to actually pursue a career in technology and do something apart from cataclysm. Not just books, but do something so that I can apply the concepts somewhere. We were just studying different mordents of software engineering but I wanted to be a part of a team, which actually implements it. So Open Source was the only way because I had internet, I had a good internet connection, I had a laptop and lots of free time. So one day I came across Pharaoh. The name itself fascinated me because it reminded me of Egyptian mummies and all. So that's how I actually got into Pharaoh. I've been contributing to it since three years now and also been apart of different world wide programs like Google Summer of Code and to give back to the community which has helped me so much, starting right from scratch. I tried to meet 13 rich developers and budding programmers through programs, like one of them is Learn IT Girl. So it pairs females, both mentors and mentees, worldwide. So not only do you get to know about technology but you can also know about their culture by being a team and knowing about how it works, how are their working styles and temperaments. Also, I wanted to be a part of something local so that I could interact with them physically so I'm the Director for Delhi Network of Women who Code which has more than 400 plus members back in New Delhi and I organize code labs, teach them, or randomly give pep talks sot that they do not feel bogged down and have enough to look forward to. It's been a pretty exciting journey, as I say. >> It's just beginning. >> And this is the thing is that we are bombarded with headlines about how difficult it is for women in the technology industry because it is such a male-dominated industry. There's a lot of sexism, there's a lot of discrimination, a lot of biases where people just don't put women and technology together. You think of a technologist, you think of an engineer, you think of a guy. So how do you think that these awards, DeLisa, are changing things? What are your hopes and dreams for women in this sector? >> Well, we've come so far in terms of the way we think about supporting women just in our conference alone. And so, I think that when we're really, really successful we won't need this award anymore. But we have a long way to go between now and then. Women like these women are just so inspiring and by sharing their stories and showing what women can do future generations of girls, hopefully, will be inspired to join. Men will understand the contributions that women are making today and it will help really generate the next leaders in Open Source that are women. >> Anvi, five years from now, what do you hope? How many labs do you hope to have opened? What's your grand plan? >> So we have 22 labs right now, which is so exciting, in five countries. >> In how long? >> So, we're eight years old. We were a 501(c)(3) in 2009, so super exciting. So my hope is that ... We are currently focusing in Oaxaca and we just formed a partnership with a local university down there to provide support because, as we know, technology is just one piece of the puzzle. We need the community, we need the support, we need the education pieces along with the technology to really fulfill the project. So my hope is that ... At this point, we've kind of figured out how to deploy one lab at a time and my hope is that now we can do this at scale. That we can work with local universities, governments, and actually get .... Reach out to kids who need it because I think Oaxaca has one of the lowest literacy rates in all of Mexico. This is definitely communities where most of the kids do not go on to high school and definitely most do not go on to college. So if we can make an impact, show the measure, like be able to measure the impact that we're making, longitudinally, I think that then we can grow and we can scale. So, very hopeful. But this is my passion, right. So it's going back to as a woman, how do you find your passion. I think, find what you're passion is and go for it and that makes things so much easier. And I think there's a lot of opportunities for growth and look for people that will support efforts that you're doing, like DeLisa. And Jigyasa, she's mentoring girls already. >> And I think that that's also a great point too. This is the Open Source way because it is about community building and it's about collaboration and that is also, you're doing these things ... The software is a metaphor for what you're doing in life. >> [Jigyasa and Anvi] Yes. >> Jigyasa, what's next for you? So first, graduate from college, that would be >> Yes. (laughing) >> A big priority. But then where do you hope to work? >> Actually, I want to learn lots and travel the world, know more about everything. That's what Jigyasa means. So Jigyasa means curiousity in Hindi and Sanskrit so I hope I live up to my name and the next few years, I just want to keep the learning mode switched on, be curious, and if I want to do something, at least I'll give it a try so that I do not regret that I never gave a try. So always be curious, interact, and give a try. >> Do you want to continue working in technology or do you want to come to the States? Where do you see your career path? My career path, it's like I'm trying to balance everything. I want to learn more theoretically about computer science and technology. Maybe do a Master's degree further and then move on to industry. Also, I am pretty excited about the research work. I've done a couple of them in Europe, Asbarez, and Canada so I want to do something which is a mix of everything so that it keeps me going. >> Do you see ... These are really social initiatives that you're both working on. Do you see that as sort of a real future for Open Source innovation and technology? We know that Open Source is helping companies grow, get more customers, make more money, improve their bottom lines, but we also see it having this big impact on global and social progress. I mean, how untapped is this, where are we in this? Open Source is a way, it's not a technology, it's a way. It's a way of doing things and thinking about the world. Transparency, using the best ideas, innovating rapidly. We have a lot of complex problems to solve, now and in the future. Using the Open Source way, we will solve those problems more rapidly. Whether it's a technology issue or something entirely outside of technology. >> I agree with that completely. Open Source is a mechanism by which we can accomplsih not just technical innovations, but also social innovations. We have to look at it wholistically. We have to look at the ecosystem wholistically. It's not just technology, it's also society, it's also community, education and how do all the puzzle pieces fit together. JeLisa, we talked a little bit about the challenges of recruiting and retaining women in this industry. What is Red Hat doing to get the best and the brightest and the most talented women engineers? Well, we've come a long way. We have a long way to go. The first thing we wanted to do is to create an ecosystem within Red Hat that was very welcoming and inclusive because if you are recruiting people and they come in and they have an experience that isn't positive, they're going to go right out the door. So the most important thing was shoring up our community and creating an environment. So we focused on that, really, in the beginning. Then we started thinking about outreach. Now, the problem is so complex to solve, right. So we started realizing there's not enough people to outreach to. So now our next step has been to start to go deeper into the school systems and start partnering, We have a partnership with BU and also the city of Boston where we supported girls coming from middle school into a lab environment and doing some fun stuff, they get introduced to technology and we're going to keep our eyes on them and we'd like to recreate this type of experience in multiple places so really go deeper in to help create an interest at the middle school age with girls. Because that's what we understand that's when we need to get them interested. >> And that's when research shows confidence falls off and women, young girls, start raising their hands less in class. >> And all that stuff. Yeah, it's such a difficult issue but we hope that we will make a difference by reaching into the pipeline and then certainly retaining. We develop our women, we really focus on that. We want to support them as leaders and so it's the whole pathway. >> And Jigyasa, are you finding that your mentorship is making a difference for the young women you're working with? Young girls? >> It certainly is because even after the program ends I receive messages and emails from girls and boys alike about the program or how they want to build their own product. So, I remember one of the girls from Romania. I mentored her during a program sponsored by Google and all she wanted to build was a website for herself and she's very young. So she used to text me about what technologies she should use and how is it shaping up. Can I test it for her? So I really liked that even after the program ended, she kept up her spirit and is still continuing with it. >> And as DeLisa says, now you got to keep an eye on her and make sure she stays with it and everything. Well, DeLisa, Anvi, Jigyasa, thank you so much for joining us. Congratulations. >> Thank you so much. >> Well-deserved. >> Thank you. >> Thank you. >> This has been Rebecca Knight at the Red Hat Summit in Boston, Massachusetts. We''ll be back with more after this. (electronic beat)