Pierluca Chiodelli, Dell Technologies & Dan Cummins, Dell Technologies | MWC Barcelona 2023
(intro music) >> "theCUBE's" live coverage is made possible by funding from Dell Technologies, creating technologies that drive human progress. (upbeat music) >> We're not going to- >> Hey everybody, welcome back to the Fira in Barcelona. My name is Dave Vellante, I'm here with Dave Nicholson, day four of MWC23. I mean, it's Dave, it's, it's still really busy. And you walking the floors, you got to stop and start. >> It's surprising. >> People are cheering. They must be winding down, giving out the awards. Really excited. Pier, look at you and Elias here. He's the vice president of Engineering Technology for Edge Computing Offers Strategy and Execution at Dell Technologies, and he's joined by Dan Cummins, who's a fellow and vice president of, in the Edge Business Unit at Dell Technologies. Guys, welcome. >> Thank you. >> Thank you. >> I love when I see the term fellow. You know, you don't, they don't just give those away. What do you got to do to be a fellow at Dell? >> Well, you know, fellows are senior technical leaders within Dell. And they're usually tasked to help Dell solve you know, a very large business challenge to get to a fellow. There's only, I think, 17 of them inside of Dell. So it is a small crowd. You know, previously, really what got me to fellow, is my continued contribution to transform Dell's mid-range business, you know, VNX two, and then Unity, and then Power Store, you know, and then before, and then after that, you know, they asked me to come and, and help, you know, drive the technology vision for how Dell wins at the Edge. >> Nice. Congratulations. Now, Pierluca, I'm looking at this kind of cool chart here which is Edge, Edge platform by Dell Technologies, kind of this cube, like cubes course, you know. >> AK project from here. >> Yeah. So, so tell us about the Edge platform. What, what's your point of view on all that at Dell? >> Yeah, absolutely. So basically in a, when we create the Edge, and before even then was bringing aboard, to create this vision of the platform, and now building the platform when we announced project from here, was to create solution for the Edge. Dell has been at the edge for 30 years. We sold a lot of compute. But the reality was people want outcome. And so, and the Edge is a new market, very exciting, but very siloed. And so people at the Edge have different personas. So quickly realize that we need to bring in Dell, people with expertise, quickly realize as well that doing all these solution was not enough. There was a lot of problem to solve because the Edge is outside of the data center. So you are outside of the wall of the data center. And what is going to happen is obviously you are in the land of no one. And so you have million of device, thousand of million of device. All of us at home, we have all connected thing. And so we understand that the, the capability of Dell was to bring in technology to secure, manage, deploy, with zero touch, zero trust, the Edge. And all the edge the we're speaking about right now, we are focused on everything that is outside of a normal data center. So, how we married the computer that we have for many years, the new gateways that we create, so having the best portfolio, number one, having the best solution, but now, transforming the way that people deploy the Edge, and secure the Edge through a software platform that we create. >> You mentioned Project Frontier. I like that Dell started to do these sort of project, Project Alpine was sort of the multi-cloud storage. I call it "The Super Cloud." The Project Frontier. It's almost like you develop, it's like mission based. Like, "Okay, that's our North Star." People hear Project Frontier, they know, you know, internally what you're talking about. Maybe use it for external communications too, but what have you learned since launching Project Frontier? What's different about the Edge? I mean you're talking about harsh environments, you're talking about new models of connectivity. So, what have you learned from Project Frontier? What, I'd love to hear the fellow perspective as well, and what you guys are are learning so far. >> Yeah, I mean start and then I left to them, but we learn a lot. The first thing we learn that we are on the right path. So that's good, because every conversation we have, there is nobody say to us, you know, "You are crazy. "This is not needed." Any conversation we have this week, start with the telco thing. But after five minutes it goes to, okay, how I can solve the Edge, how I can bring the compute near where the data are created, and how I can do that secure at scale, and with the right price. And then can speak about how we're doing that. >> Yeah, yeah. But before that, we have to really back up and understand what Dell is doing with Project Frontier, which is an Edge operations platform, to simplify your Edge use cases. Now, Pierluca and his team have a number of verticalized applications. You want to be able to securely deploy those, you know, at the Edge. But you need a software platform that's going to simplify both the life cycle management, and the security at the Edge, with the ability to be able to construct and deploy distributed applications. Customers are looking to derive value near the point of generation of data. We see a massive explosion of data. But in particular, what's different about the Edge, is the different computing locations, and the constraints that are on those locations. You know, for example, you know, in a far Edge environment, the people that service that equipment are not trained in the IT, or train, trained in it. And they're also trained in the safety and security protocols of that environment. So you necessarily can't apply the same IT techniques when you're managing infrastructure and deploying applications, or servicing in those locations. So Frontier was designed to solve for those constraints. You know, often we see competitors that are doing similar things, that are starting from an IT mindset, and trying to shift down to cover Edge use cases. What we've done with Frontier, is actually first understood the constraints that they have at the Edge. Both the operational constraints and technology constraints, the service constraints, and then came up with a, an architecture and technology platform that allows them to start from the Edge, and bleed into the- >> So I'm laughing because you guys made the same mistake. And you, I think you learned from that mistake, right? You used to take X86 boxes and throw 'em over the fence. Now, you're building purpose-built systems, right? Project Frontier I think is an example of the learnings. You know, you guys an IT company, right? Come on. But you're learning fast, and that's what I'm impressed about. >> Well Glenn, of course we're here at MWC, so it's all telecom, telecom, telecom, but really, that's a subset of Edge. >> Yes. >> Fair to say? >> Yes. >> Can you give us an example of something that is, that is, orthogonal to, to telecom, you know, maybe off to the side, that maybe overlaps a little bit, but give us an, give us an example of Edge, that isn't specifically telecom focused. >> Well, you got the, the Edge verticals. and Pierluca could probably speak very well to this. You know, you got manufacturing, you got retail, you got automotive, you got oil and gas. Every single one of them are going to make different choices in the software that they're going to use, the hyperscaler investments that they're going to use, and then write some sort of automation, you know, to deploy that, right? And the Edge is highly fragmented across all of these. So we certainly could deploy a private wireless 5G solution, orchestrate that deployment through Frontier. We can also orchestrate other use cases like connected worker, or overall equipment effectiveness in manufacturing. But Pierluca you have a, you have a number. >> Well, but from your, so, but just to be clear, from your perspective, the whole idea of, for example, private 5g, it's a feature- >> Yes. >> That might be included. It happened, it's a network topology, a network function that might be a feature of an Edge environment. >> Yes. But it's not the center of the discussion. >> So, it enables the outcome. >> Yeah. >> Okay. >> So this, this week is a clear example where we confirm and establish this. The use case, as I said, right? They, you say correctly, we learned very fast, right? We brought people in that they came from industry that was not IT industry. We brought people in with the things, and we, we are Dell. So we have the luxury to be able to interview hundreds of customers, that just now they try to connect the OT with the IT together. And so what we learn, is really, at the Edge is different personas. They person that decide what to do at the Edge, is not the normal IT administrator, is not the normal telco. >> Who is it? Is it an engineer, or is it... >> It's, for example, the store manager. >> Yeah. >> It's, for example, the, the person that is responsible for the manufacturing process. Those people are not technology people by any means. But they have a business goal in mind. Their goal is, "I want to raise my productivity by 30%," hence, I need to have a preventive maintenance solution. How we prescribe this preventive maintenance solution? He doesn't prescribe the preventive maintenance solution. He goes out, he has to, a consult or himself, to deploy that solution, and he choose different fee. Now, the example that I was doing from the houses, all of us, we have connected device. The fact that in my house, I have a solar system that produce energy, the only things I care that I can read, how much energy I produce on my phone, and how much energy I send to get paid back. That's the only thing. The fact that inside there is a compute that is called Dell or other things is not important to me. Same persona. Now, if I can solve the security challenge that the SI, or the user need to implement this technology because it goes everywhere. And I can manage this in extensively, and I can put the supply chain of Dell on top of that. And I can go every part in the world, no matter if I have in Papua New Guinea, or I have an oil ring in Texas, that's the winning strategy. That's why people, they are very interested to the, including Telco, the B2B business in telco is looking very, very hard to how they recoup the investment in 5g. One of the way, is to reach out with solution. And if I can control and deploy things, more than just SD one or other things, or private mobility, that's the key. >> So, so you have, so you said manufacturing, retail, automotive, oil and gas, you have solutions for each of those, or you're building those, or... >> Right now we have solution for manufacturing, with for example, PTC. That is the biggest company. It's actually based in Boston. >> Yeah. Yeah, it is. There's a company that the market's just coming right to them. >> We have a, very interesting. Another solution with Litmus, that is a startup that, that also does manufacturing aggregation. We have retail with Deep North. So we can do detecting in the store, how many people they pass, how many people they doing, all of that. And all theses solution that will be, when we will have Frontier in the market, will be also in Frontier. We are also expanding to energy, and we going vertical by vertical. But what is they really learn, right? You said, you know you are an IT company. What, to me, the Edge is a pre virtualization area. It's like when we had, you know, I'm, I've been in the company for 24 years coming from EMC. The reality was before there was virtualization, everybody was starting his silo. Nobody thought about, "Okay, I can run this thing together "with security and everything, "but I need to do it." Because otherwise in a manufacturing, or in a shop, I can end up with thousand of devices, just because someone tell to me, I'm a, I'm a store manager, I don't know better. I take this video surveillance application, I take these things, I take a, you know, smart building solution, suddenly I have five, six, seven different infrastructure to run this thing because someone say so. So we are here to democratize the Edge, to secure the Edge, and to expand. That's the idea. >> So, the Frontier platform is really the horizontal platform. And you'll build specific solutions for verticals. On top of that, you'll, then I, then the beauty is ISV's come in. >> Yes. >> 'Cause it's open, and the developers. >> We have a self certification program already for our solution, as well, for the current solution, but also for Frontier. >> What does that involve? Self-certification. You go through you, you go through some- >> It's basically a, a ISV can come. We have a access to a lab, they can test the thing. If they pass the first screen, then they can become part of our ecosystem very easily. >> Ah. >> So they don't need to spend days or months with us to try to architect the thing. >> So they get the premature of being certified. >> They get the Dell brand associated with it. Maybe there's some go-to-market benefits- >> Yes. >> As well. Cool. What else do we need to know? >> So, one thing I, well one thing I just want to stress, you know, when we say horizontal platform, really, the Edge is really a, a distributed edge computing problem, right? And you need to almost create a mesh of different computing locations. So for example, even though Dell has Edge optimized infrastructure, that we're going to deploy and lifecycle manage, customers may also have compute solutions, existing compute solutions in their data center, or at a co-location facility that are compute destinations. Project Frontier will connect to those private cloud stacks. They'll also collect to, connect to multiple public cloud stacks. And then, what they can do, is the solutions that we talked about, they construct that using an open based, you know, protocol, template, that describes that distributed application that produces that outcome. And then through orchestration, we can then orchestrate across all of these locations to produce that outcome. That's what the platform's doing. >> So it's a compute mesh, is what you just described? >> Yeah, it's, it's a, it's a software orchestration mesh. >> Okay. >> Right. And allows customers to take advantage of their existing investments. Also allows them to, to construct solutions based on the ISV of their choice. We're offering solutions like Pierluca had talked about, you know, in manufacturing with Litmus and PTC, but they could put another use case that's together based on another ISV. >> Is there a data mesh analog here? >> The data mesh analog would run on top of that. We don't offer that as part of Frontier today, but we do have teams working inside of Dell that are working on this technology. But again, if there's other data mesh technology or packages, that they want to deploy as a solution, if you will, on top of Frontier, Frontier's extensible in that way as well. >> The open nature of Frontier is there's a, doesn't, doesn't care. It's just a note on the mesh. >> Yeah. >> Right. Now, of course you'd rather, you'd ideally want it to be Dell technology, and you'll make the business case as to why it should be. >> They get additional benefits if it's Dell. Pierluca talked a lot about, you know, deploying infrastructure outside the walls of an IT data center. You know, this stuff can be tampered with. Somebody can move it to another room, somebody can open up. In the supply chain with, you know, resellers that are adding additional people, can open these devices up. We're actually deploying using an Edge technology called Secure Device Onboarding. And it solves a number of things for us. We, as a manufacturer can initialize the roots of trust in the Dell hardware, such that we can validate, you know, tamper detection throughout the supply chain, and securely transfer ownership. And that's different. That is not an IT technique. That's an edge technique. And that's just one example. >> That's interesting. I've talked to other people in IT about how they're using that technique. So it's, it's trickling over to that side of the business. >> I'm almost curious about the friction that you, that you encounter because the, you know, you paint a picture of a, of a brave new world, a brave new future. Ideally, in a healthy organization, they have, there's a CTO, or at least maybe a CIO, with a CTO mindset. They're seeking to leverage technology in the service of whatever the mission of the organization is. But they've got responsibilities to keep the lights on, as well as innovate. In that mix, what are you seeing as the inhibitors? What's, what's the push back against Frontier that you're seeing in most cases? Is it, what, what is it? >> Inside of Dell? >> No, not, I'm saying out, I'm saying with- >> Market friction. >> Market, market, market friction. What is the push back? >> I think, you know, as I explained, do yourself is one of the things that probably is the most inhibitor, because some people, they think that they are better already. They invest a lot in this, and they have the content. But those are again, silo solutions. So, if you go into some of the huge things that they already established, thousand of store and stuff like that, there is an opportunity there, because also they want to have a refresh cycle. So when we speak about softer, softer, softer, when you are at the Edge, the software needs to run on something that is there. So the combination that we offer about controlling the security of the hardware, plus the operating system, and provide an end-to-end platform, allow them to solve a lot of problems that today they doing by themselves. Now, I met a lot of customers, some of them, one actually here in Spain, I will not make the name, but it's a large automotive. They have the same challenge. They try to build, but the problem is this is just for them. And they want to use something that is a backup and provide with the Dell service, Dell capability of supply chain in all the world, and the diversity of the portfolio we have. These guys right now, they need to go out and find different types of compute, or try to adjust thing, or they need to have 20 people there to just prepare the device. We will take out all of this. So I think the, the majority of the pushback is about people that they already established infrastructure, and they want to use that. But really, there is an opportunity here. Because the, as I said, the IT/OT came together now, it's a reality. Three years ago when we had our initiative, they've pointed out, sarcastically. We, we- >> Just trying to be honest. (laughing) >> I can't let you get away with that. >> And we, we failed because it was too early. And we were too focused on, on the fact to going. Push ourself to the boundary of the IOT. This platform is open. You want to run EdgeX, you run EdgeX, you want OpenVINO, you want Microsoft IOT, you run Microsoft IOT. We not prescribe the top. We are locking down the bottom. >> What you described is the inertia of, of sunk dollars, or sunk euro into an infrastructure, and now they're hanging onto that. >> Yeah. >> But, I mean, you know, I, when we say horizontal, we think scale, we think low cost, at volume. That will, that will win every time. >> There is a simplicity at scale, right? There is a, all the thing. >> And the, and the economics just overwhelm that siloed solution. >> And >> That's inevitable. >> You know, if you want to apply security across the entire thing, if you don't have a best practice, and a click that you can do that, or bring down an application that you need, you need to touch each one of these silos. So, they don't know yet, but we going to be there helping them. So there is no pushback. Actually, this particular example I did, this guy said you know, there are a lot of people that come here. Nobody really described the things we went through. So we are on the right track. >> Guys, great conversation. We really appreciate you coming on "theCUBE." >> Thank you. >> Pleasure to have you both. >> Okay. >> Thank you. >> All right. And thank you for watching Dave Vellante for Dave Nicholson. We're live at the Fira. We're winding up day four. Keep it right there. Go to siliconangle.com. John Furrier's got all the news on "theCUBE.net." We'll be right back right after this break. "theCUBE," at MWC 23. (outro music)
SUMMARY :
that drive human progress. And you walking the floors, in the Edge Business Unit the term fellow. and help, you know, drive cubes course, you know. about the Edge platform. and now building the platform when I like that Dell started to there is nobody say to us, you know, and the security at the Edge, an example of the learnings. Well Glenn, of course you know, maybe off to the side, in the software that they're going to use, a network function that might be a feature But it's not the center of the discussion. is really, at the Edge Who is it? that the SI, or the user So, so you have, so That is the biggest company. There's a company that the market's just I take a, you know, is really the horizontal platform. and the developers. We have a self What does that involve? We have a access to a lab, to try to architect the thing. So they get the premature They get the Dell As well. is the solutions that we talked about, it's a software orchestration mesh. on the ISV of their choice. that they want to deploy It's just a note on the mesh. as to why it should be. In the supply chain with, you know, to that side of the business. In that mix, what are you What is the push back? So the combination that we offer about Just trying to be honest. on the fact to going. What you described is the inertia of, you know, I, when we say horizontal, There is a, all the thing. overwhelm that siloed solution. and a click that you can do that, you coming on "theCUBE." And thank you
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Charlie Giancarlo, Pure Storage | CUBE Conversation, June 2020
>> From theCUBE Studios in Palo Alto and Boston, connecting with thought leaders all around the world, this is a CUBE Conversation. (intense music) >> Hi, everybody, this is Dave Vellante in theCUBE, and as you know, I've been doing a CEO series, and welcome to the isolation economy. We're here at theCUBE's remote studio, and really pleased to have Charlie Giancarlo, who is the CEO of PureStorage. Charlie, I wish we were face-to-face at Pure Accelerate, but this'll have to do. Thanks for coming on. >> You know, Dave, it's always fun to be face-to-face with you. At Pure Accelerate when we do it in person is great fun, but we do what we have to do, and actually, this has been a great event for us, so appreciate you coming on air with me. >> Yeah, and we're going to chat about that, but I want to start off with this meme that's been going around the internet. I was going to use the wrecking ball. I don't know if you've seen that. It's got the people, the executives in the office building saying, "Eh, digital transformation; "not in my lifetime," complacency, and then this big wrecking ball, the COVID-19. You've probably seen it, but as you can see here, somebody created a survey, Who's leading the digital transformation at your company? The CEO, the CTO, or of course circled is COVID-19, and so we've seen that, right? You had no choice but to be a digital company. >> Well, there's that, and there's also the fact that the CEOs who've been wanting to push a digital transformation against a team that wants to stick with the status quo, it gives the CEO now, and even within our own company in Pure, to drive towards that digital transformation when people didn't really take up the mantle. So no, it's a great opportunity for digital transformation, and of course, the companies that have been doing it all along have been getting ahead during this crisis, and the ones that haven't are having some real trouble. And you and I have had some really interesting conversations. Again, that's, I think, the thing I miss most, not only having you in theCUBE, but the side conversations at the cocktail parties, et cetera. And we've talked about IP, and China, and the history of the US, and all kinds of interesting things there, but one of the things I want to put forth, and I know you guys, Kix especially, has done a lot of work on Tech For Good, but the narrative pre-COVID, PC I guess we'd call it, was really a lot of vitriol toward big tech especially, but you know what? That tech lash... Without tech, where would we be right now? >> Well, just think about it, right? Where would we be without videoconferencing, without the internet, right? We'd be sheltered in place with literally nothing to do, and all business would stop, and of course many businesses that require in-person have, but thank God you can still get goods at your home. You can still get food, you can still get all these things that today is enabled by technology. We've seen this ourselves, in terms of having to make emergency shipments during our first quarter to critical infrastructure to keep things going. It's been quite a quarter. I was saying to my team recently that we had just gotten everyone together in February for our sales kickoff for the year, and it felt like a full year since I had seen them all. >> Well, I had interviewed, I think, is it Mike Fitzgerald, your head of supply chain. >> Yes. >> In March, and he was saying, "No. "We have no disruptions. "We're delivering for clients," and we certainly saw that in your results in the quarter. >> Yeah, no, we're very fortunate, but we had been planning for doing our normal business continuity disaster planning, and actually, once we saw COVID in Asia in January we started exercising all those muscles, including pre-shipping product around to depos around the world in case transportation got clogged, which it in fact did. So we were well-prepared, but we're also, I think, very fortunate in terms of the fact that we had a very distributed supply chain. >> Yeah, I mean you guys obviously did a good job. You saw in Dell's earnings they held pretty firm. HPE, on the other hand, really saw some disruption, so congratulations to you and the team on that. So as we think about exiting this isolation economy, we've done work that shows about 44% of CIOs see a U-shaped recovery, but it's very fragmented. It varies by industry. It varies by how digital the organizations are. Are they able to provide physical distancing? How essential are these organizations? And so I'm sure you're seeing that in your customer base as well. How are you thinking about exiting this isolation economy? >> Well, I've certainly resisted trying to predict a U- or a V-shape, because I think there are many more unknowns than there are knowns, and in particular, we don't know if there's a second wave. If there is a second wave, is it going to be more or less lethal than the first wave? And as you know, maybe some of your audience knows, I contracted COVID in March. So I've done a lot of reading on not just COVID, but also on the Spanish flu of 1918-1919. It's going to take a while before this settles down, and we don't know what it's going to look like the rest of the year or next year. So a lot of the recovery is going to depend on that. What we can do, however, is make sure that we're prepared to work from home, work in the office, that we make sure that our team out in the field is well-placed to be able to support our customers in the environment, and the way that we're incenting our overall team now has less to do with the macro than it does with our specific segment, and what I mean by that is we're incenting our team to continue to build market share, and to continue to outperform our competition as we go forward, and also on our customer satisfaction figure, which you know is our Net Promoter Score, which is the highest in the industry. So that's how we're incenting our team. >> Yeah, and we're going to talk about that, and by the way, yes, I did know, and it's great to see you healthy, and I'd be remiss if I didn't also express my condolences, Matt, the loss of Matt Danziger, your head of IR, terrible tragedy. Of course Matt had some roots in Boston, went to school in Maine. >> Yeah. >> Loved Cape Cod, and so really sad loss, I'm sure, for all of the Puritans. >> It's affected us all very personally, because Matt was just an incredible team member, a great friend, and so young and vital. When someone that young dies for almost unexplainable reasons. It turned out to be a congenital heart condition that nobody knew about, but it just breaks... It just breaks everyone's heart, so thank you for your condolences. I appreciate it. >> You're welcome. Okay, so let's get into the earnings a little bit. I want to just pull up one of the charts that shows roughly, I have approximately Q1 because some companies like NetApp, Dell, HPE, are sort of staggered, but the latest results you saw IBM growing at 19%. Now we know that was mainframe-driven in a very easy compare. Pure plus 12, and then everybody else in the negative. Dell, minus five, so actually doing pretty well relative to NetApp and HPE, who, as I said, had some challenges with deliveries. But let's talk about your quarter. You continue to be the one sort of shining star in the storage business. Let's get into it. What are your big takeaways that you want us to know about? >> Well, of course I'd rather see everybody in the black, right, everybody in the positive, but we continue to take market share and continue to grow 20 to 30% faster than the rest of the industry combined, and it's quarter after quarter. It's not just a peak in one quarter and then behind in another quarter. Every quarter we're ahead of the rest of the industry, and I think the reasoning is really quite straightforward. We're the one company that invests in storage as if it's high technology. You do hear quite often, and even among some customers, that storage is commoditized, and all of our competitors invest in it, or don't invest in it, as if it's a commoditized market. Our view is quite straightforward. The science and the engineering of computing and data centers continues to evolve, continues to advance, has to advance if we continue down this path of becoming more of a digital economy. As we all know, processors advance in speed and capability. Networking advances in terms of speed and capability. Well, data storage is a third of data center spend, and if it doesn't continue to advance at the same pace or faster than everything else, it becomes a major bottleneck. We've been the innovator. If you look at a number of different studies, year after year, now over six or seven years, we are the leader in innovation in the data storage market, and we're being rewarded for that by penetrating more and more of the customer base. >> All right, let's talk about that. And you mentioned in your keynote at Accelerate that you guys spend more on R&D as a percentage of revenue than anybody, and so I want to throw out some stats. I'm sorry, folks, I don't have a slide on this. HPE spends about 1.8 billion a year on R&D, about 6% of revenues. IBM, I've reported on IBM and how it's spending the last 10 years, spent a huge amount on dividends and stock buybacks, and they spent six billion perpetually on R&D, which is now 8% of revenue. Dell at five billion. Of course Dell used to spend well under a billion before the EMC acquisition. That's about 6% of revenue. And NetApp, 800 million, much higher. They're a pure play, about 13%. Pure spends 430 million last year on R&D, which is over 30% of revenue on R&D, to your point. >> Yeah, yeah, well, as I said, we treat it like it's high technology, which it is, right? If you're not spending at an appropriate level you're going to fall behind, and so we continue to advance. I will say that you mentioned big numbers by the other players, but I was part of a big organization as well with a huge R&D budget, but what matters is what percent of the revenue of a specific area are you spending, right? You mentioned Dell and VMware. A very large fraction of their spend is on VMware. Great product and great company, but very little is being spent in the area of storage. >> Well, and the same thing's true for IBM, and I've made this point. In fact, I made this point about Snowflake last week in my breaking analysis. How is Snowflake able to compete with all these big whales? And the same thing for you guys. Every dime you spend on R&D goes to making your storage products better for your customers. Your go-to-market, same thing. Your partner ecosystem, same thing, and so you're the much more focused play. >> Right, well I think it boils down to one very simple thing, right? Most of our competitors are, you might call them one-stop shops, so the shopping mall of IT gear, right? The Best Buy, if you will, of information technology. We're really the sole best of breed player in data storage, right, and if you're a company that wants two vendors, you might choose one that's a one-stop shop. If you have the one-stop shop, the next one you want is a best of breed player, right? And we fill that role for our customers. >> Look it, this business is a technology business, and technology and innovation is driven by research and development, period, the end. But I want to ask you, so the storage business generally, look, you're kind of the one-eyed man in the land of the blind here. I mean the storage business has been somewhat on the back burner. In part it's your fault because you put so much flash into the data center, gave so much headroom that organizations didn't have to buy spindles anymore to get to performance, the cloud has also been a factor. But look, last decade was a better decade for storage than the previous decade when you look at the exits that you guys had and escape velocity, Nutanix, if you can kind of put them in there, too. Much larger than say the Compellents or 3PARs. They didn't make it to a billion. So my question is storage businesses, is it going to come back as a growth business? Like you said, you wish everybody were in the black here. >> Right, well a lot of what's being measured, of course, is enterprise on-prem storage, right? If we add on-prem and cloud, it actually continues to be a big growth business, because data is not shrinking. In fact, data is still growing faster than the price reduction of the media underneath, right, so it's still growing. And as you know, more recently we've introduced what we call Pure as-a-Service and Cloud Block Store. So now we have our same software, which we call Purity, that runs on our on-prem arrays, also running on AWS, and currently in beta on Azure. So from our point of view this is a... First of all, it's a big market, about $30 to $40 billion total. If you add in cloud, it's another $10 to $15 billion, which is a new opportunity for us. Last year we were about 1.65 billion. We're still less than, as you know, less than 10% of the overall market. So the opportunity for us to grow is just tremendous out there, and whether or not total storage grows, for us it's less important right now than the market share that we pick up. >> Right, okay, so I want to stay on that for a minute and talk about... I love talking about the competition. So what I'm showing here with this kind of wheel slide is data from our data partner ETR, and they go out every quarter. They have a very simple methodology. It's like Net Promoter Score, and it's very consistent. They say relative to last year, are you adopting the platform, that's the lime green, and so this is Pure's data. Are you increasing spend by 6% or more? That's the 32%, the forest green. Is spending going to be flat? Is it going to decrease by more than 6%? That's the 9%. And then are you replacing the platform, 2%. Now this was taken at the height of the US lockdown. This last survey. >> Wow. >> So you can see the vast majority of customers are either keeping spending the same, or they're spending more. >> Yeah. >> So that's very, very strong. And I want to just bring up another data point, which is we like to plot that Net Score here on the vertical axis, and then what we call market share. It's not like IDC market share, but it's pervasiveness in the survey. And you can see here, to your point, Pure is really the only, and I've cited the other vendors on the right hand, that box there, you're the only company in the green with a 40% Net Score, and you can see everybody else is well below the line in the red, but to your point, you got a long way to go in terms of gaining market share. >> Exactly, right, and the reason... I think the reason why you're seeing that is really our fundamental and basic value is that our product and our company is easy to do business with and easy to operate, and it's such a pleasure to use versus the competition that customers really appreciate the product and the company. We do have a Net Promoter Score of over 80, which I think you'd be hard-pressed to find another company in any industry with Net Promoter Scores that high. >> Yeah, so I want to stay on the R&D thing for a minute, because you guys bet the company from day one on simplicity, and that's really where you put a lot of effort. So the cloud is vital here, and I want to get your perspective on it. You mentioned your Cloud Block Store, which I like that, it's native to AWS. I think you're adding other platforms. I think you're adding Azure as well, and I'm sure you'll do Google. >> Azure, Azure's in beta, yes. >> Yeah, Google's just a matter of time. Alibaba, you'll get them all, but the key here is that you're taking advantage of the native services, and let's take AWS as an example. You're using EC2, and high priority instances of EC2, as an example, to essentially improve block storage on Amazon. Amazon loves it because it sells Compute. Maybe the storage guys in Amazon don't love it so much, but it's all about the customer, and so the native cloud services are critical. I'm sure you're going to do the same thing for Azure and other clouds, and that takes a lot of investment, but I heard George Kurian today addressing some analysts, talking about they're the only company doing kind of that cloud native approach. Where are you placing your bets? How much of it is cloud versus kind of on-prem, if you will? >> Yeah, well... So first of all, an increasing fraction is cloud, as you might imagine, right? We started off with a few dozen developers, and now we're at many more than that. Of course the majority of our revenue still comes from on-prem, but the value is the following in our case, which is that we literally have the same software operating, from a customer and from a application standpoint. It is the same software operating on-prem as in the cloud, which means that the customer doesn't have to refactor their application to move it into the cloud, and we're the one vendor that's focused on block. What NetApp is doing is great, but it's a file-based system. It's really designed for smaller workloads and low performance workloads. Our system's designed for high performance enterprise workloads, Tier 1 workloads in the cloud. To say that they're both cloud sort of washes over the fact that they're almost going after two completely separate markets. >> Well, I think it's interesting that you're both really emphasizing cloud native, which I think is very important. I think that some of the others have some catching up to do in that regard, and again, that takes a big investment in not just wrapping your stack, and shoving it in the cloud, and hosting it in the cloud. You're actually taking advantage of the local services. >> Well, I mean one thing I'll mention was Amazon gave us an award, which they give to very few vendors. It's called the Well-Architected AWS Award, because we've designed it not to operate, let's say, in a virtualized environment on AWS. We really make use of the native AWS EC2 services. It is designed like a web service on EC2. >> And the reason why this is so important is just, again, to share with our audience is because when you start talking about multi-cloud and hybrid cloud, you want the same exact experience on-prem as you do in the cloud, whether it's hybrid or across clouds, and the key is if you're using cloud native services, you have the most efficient, the highest performance, lowest latency, and lowest cost solution. That is going to be... That's going to be a determinate of the winner. >> Yes, I believe so. Customers don't want to be doing... Be working with software that is going to change, fundamentally change and cause them to have to refactor their applications. If it's not designed natively to the cloud, then when Amazon upgrades it may cause a real problem with the software or with the environment, and so customers don't want that. They want to know they're cloud native. >> Well, your task over the next 10 years is something. Look it, it's very challenging to grow a company the size of Pure, period, but let's face it, you guys caught EMC off-guard. You were driving a truck through the Symmetrics base and the VNX base. Not that that was easy. (chuckling) And they certainly didn't make it easy for ya. But now we've got this sort of next chapter, and I want to talk a little bit about this. You guys call it the Modern Data Experience. You laid it out last Accelerate, kind of your vision. You talked about it more at this year's Accelerate. I wonder if you could tell us the key takeaways from your conference this year. >> Right, the key takeaway... So let me talk about both. I'll start with Modern Data Experience and then key takeaways from this Accelerate. So Modern Data Experience, for those that are not yet familiar with it, is the idea that an on-prem experience would look very similar, if not identical, to a cloud experience. That is to say that applications and orchestrators just use APIs to be able to call upon and have delivered the storage environment that they want to see instantaneously over a high speed network. The amazing thing about storage, even today, is that it's highly mechanical, it's highly hardware-oriented to where if you have a new application and you want storage, you actually have to buy an array and connect it. It's physical. Where we want to be is just like in the cloud. If you have a new application and you want storage or you want data services, you just write a few APIs in your application and it's delivered immediately and automatically, and that's what we're delivering on-prem with the Modern Data Experience. What we're also doing, though, is extending that to the cloud, and with Cloud Block Store as part of this, with that set of interfaces and management system exactly the same as on-prem, you now have that cloud experience across all the clouds without having to refactor applications in one or the other. So that's our Modern Data Experience. That's the vision that drives us. We've delivered more and more against it starting at the last Accelerate, but even more now. Part of this is being able to deliver storage that is flexible and able to be delivered by API. On this Accelerate we delivered our Purity 6.0 for Flash Array, which adds not only greater resiliency characteristics, but now file for the first time in a Flash Array environment, and so now the same Flash Array can deliver both file and block. Which is a unified experience, but all delivered by API and simple to operate. We've also delivered, more recently, Flash Array 3.0... I'm sorry, Purity 3.0 on FlashBlade that delivers the ability for FlashBlade now to have very high resiliency characteristics, and to be able to even better deliver the ability to restore applications when there's been a failure of their data systems very, very rapidly, something that we call Rapid Restore. So these are huge benefits. And the last one I'll mention, Pure as-a-Service allows a customer today to be able to contract for storage as a service on-prem and in the cloud with one unified subscription. So they only pay for what they use. They only pay for what they use when they use it, and they only pay for it, regardless of where it's used, on-prem or in the cloud, and it's a true subscription model. It's owned and operated by Pure, but the customer gets the benefit of only paying for what they use, regardless of where they use it. >> Awesome, thanks for that run through. And a couple other notes that I had, I mean you obviously talked about the support for the work from home and remote capabilities. Automation came up a lot. >> Yep. >> You and I, I said, we have these great conversations, and one of the ones I would have with you if we were having a drink somewhere would be if you look at productivity stats in US and Europe, they're declining-- >> Yes. >> Pretty dramatically. And if you think about the grand challenges we have, the global challenges, whether it's pandemics, or healthcare, or feeding people, et cetera, we're not going to be able to meet those challenges without automation. I mean people, for years, have been afraid of automation. "Oh, we're going to lose jobs." We don't have enough people to solve all these problems, and so I think that's behind us, right-- >> Yeah, I agree. >> The fear of automation. So that came up. Yeah, go ahead, please. >> I once met with Alan Greenspan. You may remember him. >> Of course. >> This is after he was the chairman, and he said, "Look, I've studied the economies now "for the last 100 years, "and the fact of the matter is "that wealth follows productivity." The more productive you are as a society, that means the greater the wealth that exists for every individual, right? The standard of living follows productivity, and without productivity there's no wealth creation for society. So to your point, yeah, if we don't become more productive, more efficient, people don't live better, right? >> Yeah, I knew you'd have some good thoughts on that, and of course, speaking of Greenspan, we're seeing a little bit of rational exuberance maybe in the market. (chuckling) Pretty amazing. But you also talked about containers, and persisting containers, and Kubernetes, the importance of Kubernetes. That seems to be a big trend that you guys are hopping on as well. >> You bet. It is the wave of the future. Now, like all waves of the future, it's going to take time. Containers work entirely differently from VMs and from machines in terms of how they utilize resources inside a data center environment, and they are extraordinarily dynamic. They require the ability to build up, tear down connections to storage, and create storage, and spin it down at very, very rapid rates, and again, it's all API-driven. It's all responsive, not to human operators, but it's got to be responsive to the application itself and to the orchestration environment. And again, I'll go back to what we talked about with our Modern Data Experience. It's exactly the kind of experience that our customers want to be able to be that responsive to this new environment. >> My last question is from John Furrier. He asked me, "Hey, Charlie knows a lot about networking." We were talking about multi-cloud. Obviously cross-cloud networks are going to become increasingly important. People are trying to get rid of their MPLS networks, really moving to an SD-WAN environment. Your thoughts on the evolution of networking over the next decade. >> Well, I'll tell you. I'm a big believer that even SD-WANs, over time, are going to become obsolete. Another way to phrase it is the new private network is the internet. I mean look at it now. What does SD-WAN mean when nobody's in the local office, right? No one's in the remote office; they're all at home. And so now we need to think about the fact... Sometimes it's called Zero Trust. I don't like that term. Nobody wants to talk about zero anything. What it really is about is that there is no internal network anymore. The fact of the matter is even for... Let's say I'm inside my own company's network. Well, do they trust my machine? Maybe not. They may trust me but not my machine, and so what we need to have is going to a cloud model where all communication to all servers goes through a giant, call it a firewall or a proxy service, where everything is cleaned before it's delivered. People, individuals only get, and applications, only get access to the applications that they're authorized to use, not to a network, because once they're in the network they can get anywhere. So they should only get access to the applications they're able to use. So my personal opinion is the internet is the future private network, and that requires a very different methodology for authentication for security and so forth, and if we think that we protect ourselves now by firewalls, we have to rethink that. >> Great perspectives. And by the way, you're seeing more than glimpses of that. You look at Zscaler's results recently, and that's kind of the security cloud, and I'm glad you mentioned that you don't like that sort of Zero Trust. You guys, even today, talked about near zero RPO. That's an honest statement-- >> Right. >> Because there's no such thing as zero RPO. (chuckling) >> Right, yeah. >> Charlie, great to have you on. Thanks so much for coming back in theCUBE. Great to see you again. >> Dave, always a pleasure. Thank you so much, and hopefully next time in person. >> I hope so. All right, and thank you for watching, everybody. This is Dave Vellante for theCUBE, and we'll see you next time. (smooth music)
SUMMARY :
leaders all around the world, and really pleased to it's always fun to be executives in the office building and of course, the companies for our sales kickoff for the year, your head of supply chain. and we certainly saw that in and actually, once we saw HPE, on the other hand, and the way that we're incenting our overall team and it's great to see you healthy, I'm sure, for all of the Puritans. so thank you for your condolences. but the latest results you and continue to grow 20 to 30% faster and how it's spending the last 10 years, and so we continue to advance. Well, and the same the next one you want is a and development, period, the end. than the market share that we pick up. height of the US lockdown. are either keeping spending the same, the red, but to your point, and it's such a pleasure to So the cloud is vital here, and so the native cloud It is the same software operating and hosting it in the cloud. It's called the and the key is if you're and cause them to have to You guys call it the and in the cloud with for the work from home and so I think that's behind us, right-- So that came up. I once met with Alan Greenspan. that means the greater the wealth That seems to be a big trend that you guys They require the ability to build up, over the next decade. The fact of the matter is even for... and that's kind of the security cloud, such thing as zero RPO. Charlie, great to have you on. Thank you so much, and and we'll see you next time.
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David Floyer, Wikibon | Pure Storage Accelerate 2018
>> Narrator: Live from the Bill Graham Auditorium in San Francisco, it's theCUBE, covering Pure Storage Accelerate, 2018, brought to you by Pure Storage. >> Welcome back to theCUBE's coverage of Pure Storage Accelerate 2018. I'm Lisa Martin. Been here all day with Dave Vellante. We're joined by David Floyer now. Guys, really interesting, very informative day. We got to talk to a lot of puritans, but also a breadth of customers, from Mercedes Formula One, to Simpson Strong-Tie to UCLA's School of Medicine. Lot of impact that data is making in a diverse set of industries. Dave, you've been sitting here, with me, all day. What are some of the key takeaways that you have from today? >> Well, Pure's winning in the marketplace. I mean, Pure said, "We're not going to bump along. "We're going to go for it. "We're going to drive growth. "We don't care if we lose money, early on." They bet that the street would reward that model, it has. Kind of a little mini Amazon, version of Amazon model. Grow, grow, grow, worry about profits down the road. They're eking out a slight, little positive free cashflow, on a non-gap basis, so that's good. And they were first with All-Flash, really kind of early on. They kind of won that game. You heard David, today. The NVMe, the first with NVMe. No uplifts on pricing for NVMe. So everybody's going to follow that. They can do the Evergreen model. The can do these things and claim these things as we were first. Of course, we know, David Floyer, you were first to make the call, back in 2008, (laughs) on Flash and the All-Flash data center, but Pure was right there with you. So they're winning in that respect. Their ecosystem is growing. But, you know, storage companies never really have this massive ecosystem that follow them. They really have to do integration. So that's, that's a good thing. So, you know, we're watching growth, we're watching continued execution. It seems like they are betting that their product portfolio, their platform, can serve a lot of different workloads. And it's going to be interesting to see if they can get to two billion, the kind of, the next milestone. They hit a billion. Can they get to two billion with the existing sort of product portfolio and roadmap, or do they have to do M&A? >> David: You're right. >> That's one thing to watch. The other is, can Pure remain independent? David, you know well, we used to have this conversation, all the time, with the likes of David Scott, at 3PAR, and the guys at Compellent, Phil Soran and company. They weren't able, Frank Slootman at Data Domain, they weren't able to stay independent. They got taken out. They weren't pricey enough for the market not to buy them. They got bought out. You know, Pure, five billion dollar market cap, that's kind of rich for somebody to absorb. So it was kind of like NetApp. NetApp got too expensive to get acquired. So, can they achieve that next milestone, two billion. Can they get to five billion. The big difference-- >> Or is there any hiccup, on the way, which will-- >> Yeah, right, exactly. Well the other thing, too, is that, you know, NetApp's market was growing, pretty substantially, at the time, even though they got hit in the dot-com boom. The overall market for Pure isn't really growing. So they have to gain share in order to get to that two billion, three billion, five billion dollar mark. >> If you break the market into the flash and non flash, then they're in the much better half of the market. That one is still growing, from that perspective. >> Well, I kind of like to look at the service end piece of it. I mean, they use this term, by Gartner, today, the something, accelerated, it's a new Gartner term, in 2018-- >> Shared Accelerated Storage >> Shared Accelerated Storage. Gartner finally came up with a category that we called service end. I've been joking all day. Gartner has a better V.P. of naming than we do. (chuckles) We're looking' at service end. I mean, I started, first talking about it, in 2009, thanks to your guidance. But that chart that you have that shows the sort of service end, which is essentially Pure, right? It's the, it's not-- >> Yes. It's a little more software than Pure is. But Pure is an awful lot of software, yes. And showing it growing, at the expense of the other segments, you know. >> David: Particularly sad. >> Particularly sad. Very particularly sad. >> So they're really well positioned, from that standpoint. And, you know, the other thing, Lisa, that was really interesting, we heard from customers today, that they switched for simplicity. Okay, not a surprise. But they were relatively unhappy with some of their existing suppliers. >> Right. >> They got kind of crummy service from some of their existing suppliers. >> Right. >> Now these are, maybe, smaller companies. One customer called out SimpliVity, specifically. He said, "I loved 'em when they were an independent company, "now they're part of HPE, meh, "I don't get service like the way I used to." So, that's a sort of a warning sign and a concern. Maybe their, you know, HPE's prioritizing the bigger customers, maybe the more profitable customers, but that can come back to bite you. >> Lisa: Right. >> So Pure, the point is, Pure has the luxury of being able to lose money, service, like crazy, those customers that might not be as profitable, and grow from it's position of a smaller company, on up. >> Yeah, besides the Evergreen model and the simplicity being, resoundingly, drivers and benefits, that customers across, you know, from Formula One to medical schools, are having, you're right. The independence that Pure has currently is a selling factor for them. And it's also probably a big factor in retention. I mean, they've got a Net Promoter Score of over 83, which is extremely high. >> It's fantastic, isn't it? I think there would be VMI, that I know of, has even higher one, but it's a very, very high score. >> It's very high. They added 300 new customers, last quarter alone, bringing their global customer count to over 4800. And that was a resounding benefit that we were hearing. They, no matter how small, if it's Mercedes Formula One or the Department of Revenue in Mississippi, they all feel important. They feel like they're supported. And that's really key for driving something like a Net Promoter Score. >> Pure had definitely benefited from, it's taken share from EMC. It did early on with VMAX and Symmetrix and VNX. We've seen Dell EMC storage business, you know, decline. It probably has hit bottom, maybe it starts to grow again. When it starts to grow again, I think, even last quarter, it's growth, in dollars, was probably the size of Pure. (chuckles) You know, so, but Pure has definitely benefited from stealing share. The flip side of all this, is when you talk to you know, the CxOs, the big customers, they're doing these big digital transformations. They're not buying products, you know, they're buying transformations. They're buying sets of services. They're buying relationships, and big companies like Dell and IBM and HPE, who have large services arms, can vie for certain business that Pure, necessarily, can't. So, they've got the advantage of being smaller, nimbler, best of breed product, but they don't have this huge portfolio of capabilities that gives them a seat at the CxO table. And you saw that, today. Charlie Giancarlo, his talk, he's a techie. The guys here, Kicks, Hat, they're techies. They're hardcore storage guys. They love storage. It reminds me of the early days of EMC, you know, it's-- >> David: Or NetApp. Yeah. Yeah, or NetApp, right. They're really focused on that. So there's plenty of market for them, right now. But I wonder, David, if you could talk about, sort of architecturally, people used to criticize the two controller, you know, approach. It obviously seems to be doing very well. People take shots at their, the Evergreen model, saying "Oh, we can do that too." But, again, Pure was first. Architecturally, what's your assessment of Pure? >> So, the Evergreen, I think, is excellent. They've gone about that, well. I think, from a straighforward architecture, they kept it very simple. They made a couple of slightly, odd decisions. They went with their own NAND chips, putting them into their own stuff, which made them much smaller, much more compact, completely in charge of the storage stack. And that was a very important choice they made, and it's come out well for them. I have a feeling. My own view is that M.2 is actually going to be the form factor of the future, not the SSD. The Ssd just fitted into a hard disk slot. That was it's only benefit. So, when that comes along, and the NAND vendors want to increase the value that they get from these stacks, etc., I'm a little bit nervous about that. But, having said that, they can convert back. >> Yeah, I mean, that seems like something they could respond to, right? >> Yeah, absolutely. >> I was at the Micron financial analysts' meeting, this week. And a lot of people were expecting that, you know, the memory business has always been very cyclical, it's like the disk drive business. But, it looks like, because of the huge capital expenses required, it looks like supply, looks like they've got a good handle on supply. Micron made a good strong case to the street that, you know, the pricing is probably going to stay pretty favorable for them. So, I don't know what your thoughts are on that, but that could be a little bit of a head wind for some of the systems suppliers. >> I take that with a pinch of salt. They always want to have the market saying it's not going to go down. >> Of course, yeah. And then it crashes. (chuckles) >> The normal market place is, for any of that, is go through this series of S-curves, as you reach a certain point of volume, and 3D NAND has reached that point, that it will go down, inevitably, and then cue comes in,and then that there will go down, again, through that curve. So, I don't see the marketplace changes. I also think that there's plenty of room in the marketplace for enterprise, because the biggest majority of NAND production is for consumer, 80% goes to consumer. So there's plenty of space, in the marketplace, for enterprise to grow. >> But clearly, the prices have not come down as fast as expected because of supply constraints And the way in which companies like Pure have competed with spinning disks, go through excellent data reduction algorithms, right? >> Yes. >> So, at one point, you had predicted there would be a crossover between the cost per bit of flash and spinning disk. Has that crossover occurred, or-- >> Well, I added in the concept of sharing. >> Raw. >> Yeah, raw. But, added in the cost of sharing, the cost-benefit of sharing, and one of the things that really impresses me is their focus on sharing, which is to be able to share that data, for multiple workloads, in one place. And that's excellent technology, they have. And they're extending that from snapshots to cloud snaps, as well. >> Right. >> And I understand that benefit, but from a pure cost per bit standpoint, the crossover hasn't occurred? >> Oh no. No, they're never going to. I don't think they'll ever get to that. The second that happens, disks will just disappear, completely. >> Gosh, guys, I wish we had more time to wrap things up, but thanks, so much, Dave, for joining me all day-- >> Pleasure, Lisa. >> And sporting The Who to my Prince symbol. >> Awesome. >> David, thanks for joining us in the wrap. We appreciate you watching theCUBE, from Pure Storage Accelerate, 2018. I'm Lisa Martin, for Dave and David, thanks for watching.
SUMMARY :
brought to you by Pure Storage. that you have from today? They bet that the street would reward that model, it has. Can they get to five billion. Well the other thing, too, is that, you know, If you break the market into the flash and non flash, Well, I kind of like to look at But that chart that you have that shows the at the expense of the other segments, Particularly sad. And, you know, the other thing, Lisa, They got kind of crummy service but that can come back to bite you. So Pure, the point is, Pure has the luxury that customers across, you know, from I think there would be VMI, that I know of, And that was a resounding benefit that we were hearing. It reminds me of the early days of EMC, you know, it's-- the two controller, you know, approach. completely in charge of the storage stack. And a lot of people were expecting that, you know, I take that with a pinch of salt. And then it crashes. So, I don't see the marketplace changes. So, at one point, you had predicted But, added in the cost of sharing, I don't think they'll ever get to that. We appreciate you watching theCUBE,
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Kickoff | Pure Storage Accelerate 2018
>> Announcer: Live from the Bill Graham Auditorium in San Francisco, it's theCUBE covering Pure Storage Accelerate 2018, brought to you by Pure Storage. (bright music) >> Welcome to theCUBE. We are live at Pure Storage Accelerate 2018. I'm Lisa Martin also known as Prince for today with Dave Vellante. We're at the Bill Graham Civic Auditorium, really cool, unique venue. Dave, you've been following Pure for a long time. Today's May 23rd, they just announced FY19 Q1 earnings a couple days ago. Revenue up 40% year over year, added 300 new customers this last quarter including the Department of Energy, Paige.ai, bringing their customer tally now up to about 4800. We just came from the keynote. What are some of the things that you've observed over the last few years of following Pure that excite you about today? >> Well Lisa, Pure's always been a company that is trying to differentiate itself from the pack, the pack largely being EMC at the time. And what Pure talked about today, Matt Kixmoeller talked about, that in 2009, if you go back there, Fusion-io was all the rage, and they were going after the tip of the pyramid, and everybody saw flash, as he said, his words, as the tip of the pyramid. Now of course back then David Floyer in 2008 called that flash was going to change the world, that is was going to dominate. He'd forecast that flash was going to be cheaper than disk over the long term, and that is playing out in many market segments. So he was one of the few that didn't fall into that trap. But the point is that Pure has always said, "We're going to make flash cheaper than "or as cheap as spinning disk, "and we're going to drive performance, "and we're going to differentiate from the market, "and we're going to be first." And you heard that today with this company. This company is accelerated to a billion dollars, the first company to hit a billion dollars since NetApp. Eight years ago I questioned if any company would do that. If you look at the companies that exited the storage market, that entered and exited the storage market that supposedly hit escape velocity, 10 years ago it was 3PAR hit $250 million. Isilon, Data Domain, Compellent, these companies sold for between $1 and $2.5 billion. None of them hit a billion dollars. Pure is the first to do that. Nutanix, which is really not a storage company, they're hyper-converged infrastructure, they got networking and compute, sort of, hit a billion, but Pure is the the first pure play, no pun intended, storage company to do that. They've got a $5 billion evaluation. They're growing, as you said, at 40% a year. They just announced their earnings they beat. But the street reacted poorly because it interpreted their guidance as lower. Now Pure will say that we know we raised (laughs) our guidance, but they're lowering the guidance in terms of growth rates. So that freaks the street out. I personally think it's pure conservativism and I think that they'll continue to beat those expectations so the stock's going to take a hit. They say, "Okay, if you want to guide lower growth, "you're going to take the hit," and I think that's smart play by Pure because if and when they beat they'll get that updraft. But so that's what you saw today. They're finally free cash flow positive. They've got about a billion dollars in cash on the balance sheet. Now half a billion of that was from a convertible note that they just did, so it's really not coming from a ton of free cash flow, but they've hit that milestone. Now the last point I want to make, Lisa, and we talked about this, is Pure Storage at growing at 40% a year, it's like Amazon can grow even though they make small profit. The stock price keeps going up. Pure has experienced that. You're certainly seeing that with companies like Workday, certainly Salesforce and its ascendancy, ServiceNow and its ascendancy. These companies are all about growth. The street is rewarding growth. Very hard for a company like IBM or HPE or EMC when it was public, when they're not growing to actually have the stock price continue to rise even though they're throwing off way more cash than a company like Pure. >> Also today we saw for the first time the new CEO's been Charlie Giancarlo, been the CEO since August of 2017, sort of did a little introduction to himself, and they talked about going all in on shared accelerated storage, this category that Gartner's created. Big, big focus there. >> Yeah, so it's interesting. When I look at so-called shared accelerated storage it's 2018, Gartner finally came up with a new category. Again, I got to give credit to the Wikibon guys. I think David Floyer in 2009 created the category. He called it Server SAN. You don't know if that's David, but I think maybe shared accelerated storage's a better name. Maybe Gartner has a better V.P. of Naming than they do at Wikibon, but he forecast this notion of Server SAN which really it's not DAS, it's not SAN, it's this new class of accelerated storage that's flash-based, that's NVMe-based, eliminates the horrible storage stack. It's exactly what Pure was talking about. Again, Floyer forecast that in 2009, and if you look at the charts that he produced back then it looks like you see the market like this going shoom, the existing market and the new market just exploding. So Pure, I think, is right on. They're targeting that wide market. Now what they announced today is this notion of their flash array for all workloads, bringing NVMe to virtually their entire portfolio. So they're aiming their platform at the big market. Remember, Pure's ascendancy to a billion really came at the expense of EMC's VMAX and VNX business. They aimed at that and they hit it hard. They positioned flash relative to EMC's either spinning disk or flash-based systems as better, easier, cheaper, et cetera, et cetera, and they won that battle even though they were small. Pure's a billion, EMC at the time was $23, $24 billion, but they gained share very rapidly when you see the numbers. So what they're doing is basically staking a claim, Lisa, saying, "We can point our platform "at the entire $30, $40, $50 billion storage TAM," and their intention, we're going to ask Charlie Giancarlo and company, their aspiration is to really continue to gain share in that marketplace and grow significantly faster than the overall market. >> So they also talked about the data-centric architecture today and gave some great examples of customers. I loved the Domino's Pizza example that they talked about, I think he was here last year, and how they're actually using AI at Domino's to analyze the phone calls using this AI engine to identify accurate order information and get you your pizza as quickly as you want. So not only do we have pizza but we were showered with confetti. Lot of momentum there. What is your opinion of Pure, what they're doing to enable companies to utilize and maximize AI-based applications with this data-centric architecture? >> So Pure started in the what's called block storage, really going after the high-volume, the transaction OLTP business. In the early days of Pure you'd see them at Oracle OpenWorld. That's where the high-volume transactions are taking place. They were the first really, by my recollection, to do file-based flash storage. Back in the day it was you would buy EMC for a block, you'd buy NetApp for file. What Pure did is said, "Okay, let's go after "the biggest market player, EMC, "which we'll gain share there in block, "and then now let's go after NetApp space and file." They were again the first to do that. And now they're extending that to AI. Now AI is a small but growing market, so they want to be the infrastructure for artificial intelligence and machine intelligence. They've struck a partnership with Nvidia, they're using the example of Domino's. It's clearly not a majority of their business today, but they're doing some clever things in marketing, getting ahead of the game. This is Pure's game. Be first, get out in the lead, market it hard, and then let everybody else look like they're following which essentially they are and then claim leadership position. So they are able to punch above their weight class by doing that, and that's what you're seeing with the Domino's example. >> You think they're setting the bar? >> Do I think they're setting the bar? Yeah, in many respects they are because they are forcing these larger incumbents to respond and react because they're in virtually all accounts now. The IT practitioners, they look at the Gartner Magic Quadrant, who's in the upper right, I got to call them in for the RFP. They get a seat at that table. I would say it was interesting hearing Charlie speak today and the rest of the executives. These guys are hardcore storage geeks, and I mean that with all due respect. They love storage. It kind of reminds me of the early days of EMC. They are into this stuff. Their messaging is really toward that storage practitioner, that administrator. They're below the line but those are the guys that are actually making the decisions and affecting transactions. They're touching above the line with AI messages and data growth and things like that, but it's really not a hardcore CIO, CFO, CEO message yet. I think that will come later. They see a big enough market selling to those IT practitioners. So I think they are setting the bar in that IT space, I do. >> One of the things I thought that they did well is kind of position the power of data where, you know people talk about data as fuel. Data's really a business catalyst that needs to be analyzed across multiple areas of a business simultaneously to really be able to extract value. They talked about the gold rush, oh gee, of 1849 and now kind of in this new gold rush enabling IT with the tools. And interestingly they also talked about a survey that they did with the SEE Suite who really believe that analyzing data is going to be key to driving businesses forward, identifying new business models, new products, new services. Conversely, IT concern do we have the right tools to actually be able to evaluate all of these data to extract the value from it? Because if you can't extract the value from the data, is it, it's not useful. >> Yeah, and I think again, I mean to, we give Pure great marketing, and a lot of what they're doing, (laughs) it's technology, it's off-the-shelf technology, it's open source components. So what's their differentiation? Their differentiation is clearly their software. Pure has done a great job of simplifying the experience for the customer, no question, much in the same way that 3PAR did 10 or 15 years ago. They've clearly set the bar on simplicity, so check. The other piece that they've done really well is marketing, and marketing is how companies differentiate (laughs) today. There's no question about it that they've done a great job of that. Now having said that I don't think, Lisa, that storage, I think storage is going to be table stakes for AI. Storage infrastructure for AI is going to have to be there, and they talked about the gold rush of 1849. The guys who made all the money were the guys with the picks and the axes and the shovels supplying them, and that's really what Pure Storage is. They're a infrastructure company. They're providing the pickaxes and the shovels and the basic tools to build on top of that AI infrastructure. But the real challenges of AI are where do I apply and how do I infuse it into applications, how do I get ROI, and then how do I actually have a data model where I can apply machine intelligence and how do I get the skillsets applied to that data? So is Pure playing a fundamental catalyst to that? Yes, in the sense that I need good, fast, reliable, simple-to-use storage so that I don't have to waste a bunch of time provisioning LUNs and doing all kinds of heavy lifting that's nondifferentiated. But I do see that as table stakes in the AI game, but that's the game that Pure has to play. They are an infrastructure company. They're not shy about it, and it's a great business for them because it's a huge market where they're gaining share. >> Partners are also key for them. There's a global partner summit going on. We're going to be speaking, you mentioned Nvidia. We're going to be talking with them. They also announced the AIRI Mini today. I got to get a look at that box. It looks pretty blinged out. (laughing) So we're going to be having conversations with partners from Nvidia, from Cisco as well, and they have a really diverse customer base. We've got Mercedes-AMG Petronas Motorsport Formula One, we've got UCLA on the CIO of UCLA Medicine. So that diversity is really interesting to see how data is being, value, rather, from data is being extracted and applied to solve so many different challenges whether it's hitting a race car around a track at 200 kilometers an hour to being able to extract value out of data to advance health care. They talked about Paige.ai, a new customer that they added in Q1 of FY19 who was able to take analog cancer pathology looking at slides and digitize that to advance cancer research. So a really cool kind of variety of use cases we're going to see on this show today. >> Yeah, I think, so a couple thoughts there. One is this, again I keep coming back to Pure's marketing. When you talk to customers, they cite, as I said before, the simplicity. Pure's also done a really clever thing and not a trivial thing with regard to their Evergreen model. So what that means is you can add capacity and upgrade your software and move to the next generation nondisruptively. Why is this a big deal? For decades you would have to actually shut down the storage array, have planned downtime to do an upgrade. It was a disaster for the business. Oftentimes it turned into a disaster because you couldn't really test or if you didn't test properly and then you tried to go live you would actually lose application availability or worse, you'd lose data. So Pure solved that problem with its Evergreen model and its software capability. So its simplicity, the Evergreen model. Now the reality is typically you don't have to bring in new controllers but you probably should to upgrade the power, so there are some nuances there. If you're mixing and matching different types of devices in terms of protocols there's not really tiering, so there's some nuances there. But again it's both great marketing and it simplifies the customer experience to know that I can go back to serial number 00001 and actually have an Evergreen upgrade is very compelling for customers. And again Pure was one of the first if not the first to put that stake in the ground. Here's how I know it's working, because their competitors all complain about it. When the competitors are complaining, "Wow, Pure Storage, they're just doing X, Y, and Z, "and we can do that too," and it's like, "Hey, look at me, look at me! "I do that too!" And Pure tends to get out in front so that they can point and say, "That's everybody following us, we're the leader." And that resonates with customers. >> It does, in fact. And before we wrap things up here a lot of the customer use cases that I read in prepping for this show all talked about this simplicity, how it simplified the portability, the Evergreen model, to make things much easier to eliminate downtime so that the business can keep running as expected. So we have a variety of use cases, a variety of Puritans on the program today as well as partners who are going to be probably articulating that value. >> You know what, I really didn't address the partner issue. Again, having a platform that's API-friendly, that's simple makes it easier to bring in partners, to integrate into new environments. We heard today about integration with Red Hat. I think they took AIRI. I think Cisco's a part of that partnership. Obviously the Nvidia stuff which was kind of rushed together at the last minute and had got it in before the big Nvidia customer show, but they, again, they were the first. Really made competitors mad. "Oh, we can do that too, it's no big deal." Well, it is a big deal from the standpoint of Pure was first, right? There's value in being first and from a standpoint of brand and mindshare. And if it's easier for you to integrate with partners like Cisco and other go-to-market partners like the backup guys you see, Cohesity and Veeam and guys like Catalogic are here. If it's easier to integrate you're going to have more integration partners and the go-to-market is going to be more facile, and that's where a lot of the friction is today, especially in the channel. >> The last thing I'll end with is we got a rain of confetti on us during the main general session today. The culture of Pure is one that is pervasive. You feel it when you walk into a Pure event. The Puritans are very proud of what they've done, of how they're enabling so many, 4800+ customers globally, to really transform their businesses. And that's one of the things that I think is cool about this event, is not just the plethora of orange everywhere but the value and the pride in the value of what they're delivering to their customers. >> Yeah, I think you're right. It is orange everywhere, they're fun. It's a fun company, and as I say they're alpha geeks when it comes to storage. And they love to be first. They're in your face. The confetti came down and the big firecracker boom when they announced that NVMe was going to be available across the board for zero incremental cost. Normally you would expect it to be a 15 to 20% premium. Again, a first that Pure Storage is laying down the gauntlet. They're setting the bar and saying hey guys, we're going to "give" this value away. You're going to have to respond. Everybody will respond. Again, this is great marketing by Pure because they're >> Shock and awe. going to do it and everybody's going to follow suit and they're going to say, "See, we were first. "Everybody's following, we're the leader. "Buy from us," very smart. >> There's that buy. Another first, this is the first time I have actually been given an outfit to wear by a vendor. I'm the symbol of Prince today. I won't reveal who you are underneath that Superman... >> Okay. >> Exterior. Stick around, you won't want to miss the reveal of the concert tee that Dave is wearing. >> Dave: Very apropos of course for Bill Graham auditorium. >> Exactly, we both said it was very hard to choose which we got a list of to pick from and it was very hard to choose, but I'm happy to represent Prince today. So stick around, Dave and I are going to be here all day talking with Puritans from Charlie Giancarlo, David Hatfield. We've also got partners from Cisco, from Nvidia, and a whole bunch of great customer stories. We're going to be right back with our first guest from the Mercedes-AMG Petronas Motorsport F1 team. I'm Lisa "Prince" Martin, Dave Vellante. We'll be here all day, Pure Storage Accelerate. (bright music)
SUMMARY :
brought to you by Pure Storage. What are some of the things that you've observed Pure is the first to do that. been the CEO since August of 2017, Pure's a billion, EMC at the time was $23, $24 billion, I loved the Domino's Pizza example that they talked about, Back in the day it was you would buy EMC for a block, that are actually making the decisions is kind of position the power of data where, and how do I get the skillsets applied to that data? We're going to be speaking, you mentioned Nvidia. if not the first to put that stake in the ground. so that the business can keep running as expected. and the go-to-market is going to be more facile, is not just the plethora of orange everywhere And they love to be first. and they're going to say, "See, we were first. I'm the symbol of Prince today. the reveal of the concert tee that Dave is wearing. We're going to be right back with our first guest
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Chad Sakac & Sudheesh Nair - Nutanix .NEXTconf 2017 - #NEXTconf - #theCUBE
>> Announcer: Live from Washington, DC, it's the Cube covering .NEXT Conference, brought to you by Nutanix. >> Welcome back to NEXTConf everybody. This is the Cube, the leader in live tech coverage. My name is Dave Vellante and I'm with Stu Miniman. This is the president's segment. Sudheesh Nair is back. Good to see you again, Sudheesh, the president of Nutanix. And Captain Canada himself, Chad Sakac. >> Dave. >> Cube alum, good friend. >> Dave, it's good to see you. >> Good to see you again. Stu. Hey everybody, most important thing, great, you know, .NEXTConf, but look, Canada Day, July 1st, is right around the corner. So remember, everybody, go have some poutine, drink some beers and celebrate. Then there's this July 4th thing that is apparently right around that. >> Yeah, well, it's important to us, 'cause we've ended an eight-week sprint of the Cube, so. >> Isn't Chad wearing red, white and blue? I think he's, uh ... >> I actually did that on purpose. You noticed! >> Here in DC, nice job. >> I figured when in DC, you know, celebrate Americana. >> Why not? Well, there's a lot of celebration going on here. You guys have been celebrating several years now. What is it? Two and a half years of ... >> With Dell, yes. With Chad it's relatively new, so ... (all laughing) >> It's actually been about three years, and it's been a ridiculously successful partnership. You know, I think ... >> I would say face-meltingly successful, but ... >> Yeah, you know what? I agree. >> Okay, so coming into this role, did you have misconceptions about Nutanix, or was that just marketing, when you were kind of ... >> No. Nutanix basically created the HCI category. They've been at it now for seven and change years. You know, great technology, very happy customers. I'd say out of the 6,200 or so Nutanix customers, roughly around 2,500, 2,700 are XC customers, so I've gotten to know them really well. They tell me pretty clearly what they like about Nutanix and what they like about XC. >> All right, so Chad, I'm looking at my notes here, and there was a guy Chad Sakac who said, "Niche corner case for VDI only," you know, that was Nutanix. >> Love it. >> You know, you're singing a little bit of a different story than we might've heard a couple of years ago. >> You know, I would say that it's important to acknowledge when you're wrong, Stu. You know, and I think that HCI in general has moved absolutely out of any corner case segment whatsoever. I met with a customer this morning that is basically a hospital that is running the bulk of all of their mission-critical customer healthcare records, packs, all on XC. And again, you know, I don't want to get us in trouble here at the .NEXT Conference, but we have an HCI portfolio, we see customers deploying HCI for every workload under the sun at this point. And frankly, I've said it publicly now, firmly and as clearly as I can, SDS and HCI models are ready for the majority of x86 workloads. That's not just my opinion, it's the company, it's Dell Technologies' point of view overall. >> You know, Joe Tucci was the master of sort of building an ecosystem with quasi-competitors, coop-etition, whatever you want to call it, and certainly the Dell/EMC relationship of many years ago was epic, one of the, probably the most successful storage relationship ever. So and, Sudheesh, you get a lot of concerns of Wall Street, when's this going to end? You guys used to get that all the time with Cisco and VC, and yet you continue to ... >> Still do. >> Yup. >> Chad: Still do. >> Valid questions, you know, it's the obvious place for analysts, snarky analysts to go. But in retrospect ... >> Chad: Is there such a thing as a non-snarky analyst? >> There're a couple, there're a couple out there. >> They're sitting here, right here. (Chad laughs) >> It is, getting paid ... >> After the comments that I've already gotten! >> It's getting paid to be snarky. >> That's what's fantastic, by the way. That's what's like watching Charlie Rose and Bill Clinton. Hard but smooth. >> So, if I go back into history, though ... I wish Michael were here, and I'll ask Michael, I know you watch, I'll you next time I see you. I wonder if he had to do it all over again, if he knew then what he knew now, if he would've just said, "You know what? "I'm going to do better just staying with the EMC partnership, "instead of going out and buying Equallogic or Compellent, "and we would've done better for customers, "might've made more money." I wonder if you've learned anything from that experience. I mean, you were biased, 'cause you were on the EMC side of that, obviously you didn't want to see Dell end that relationship, but are there similarities here? >> You know, I think that there's similarities, but there's a notable difference. When the Dell/EMC merger occurred, and the first time I came out to visit headquarters, I mean, lots of discussions with Sudheesh and with Dheeraj. There's a core thing here that's important to understand. The market is not in a zero-sum game. So if, if there's 6,200 Nutanix customers, 2,500 XC customers, roughly 3,000 VX Real customers, roughly 8,000 VSAN customers, you know how many VNX customers there are? 300,000. Do you know how many power-edge servers there are out there? 27 million. We're on the earliest days of the software-defined and HCI journey, and frankly, that's just the first step towards building hybrid clouds on-prem and off-prem that bridge one another, which has been a big part of the announcements from this week. >> Yeah, look, I think the first part of the question you asked, you got to be honest that, you know, when you flip sometimes TV channels, let's say you come across National Geographic, right? And then there's a cheetah chasing a deer. You stop, you want to watch. You know what's going to happen, the cheetah's going to eat the deer, one way or other, that's going to happen. You know it, but you want to watch it. The way we think of our industry, status quo is the cheetah. The deer is all of us, the moment you stop innovating. That is particularly true for companies like ours, young companies. The partnership that we have is not built on anything but the fact that we are adding more value for customers than what we would individually do. That's it. The sum of the parts of this should be higher than the individual parts, right? So what we have learned, for example, last quarter, you're absolutely right, financial analysts, they'll always ask us about the Dell EMC overhang. Last quarter, for example, we for the first time publicly talked about the fact that Dell EMC business was around eight to nine percent of our overall revenue. And it is not because that didn't grow. It is growing, but the overall business we are able to keep growing. Our destiny's in our hands, and it comes down to couple of things6: our ability to really accelerate innovation, because as a younger company, more agile, we are expected to do more, and you saw this morning. Number two, make sure that we are playing fair. There are rules of engagement that we are, because we know that they have tremendous amount of portfolio, and some of them will overlap, and that's okay. But you have to clearly define the rules of engagements, and be very fair in how we treat the partner. And if you do those two things right, we know that this is a relationship that'll last long time. >> And just a quick little add, I mean, the things that we bring is extending the platform's scale and reach. There's no question that you're a younger company, there's no question that we're a larger company. The number of customers that say, "We want the better together thing," and we give them that choice, it's very important for us to do that, but also add value. So whether it's integrating data protection, whether it's what we've done around running Cloud Foundry on top of XC. Home Depot talked about it. >> Classic example, yeah. >> It's a great example, where they want this, that, all together. Now I can't emphasize enough that what we've been trying to emphasize is be transparent, be consistent about those rules of engagement, and telling our customers, you know, driving that choice and giving them that benefit is something that we have to sustain. >> And it's also important to understand that you know, if you spent this morning watching the keynote, you clearly saw that we did not talk about hyperconverged. What we talked about were two things. One is pushing that cloud intelligence to the edge, and then building a hyper-cloud experience that is totally transparent. And the second thing was about building a multi-cloud environment through Calm. We did not talk about hyperconverged. Those things are not built on a platform that is not built for ... Those things are built on a platform that is ready for web-scale architecture. So the foundation that we have built in the last seven years is on which we are building, and as long as we continue to add value like that, and partner, for example, on PCF, you know, Pivotal Cloud Foundry, that's a classic example, a Home Depot example, right? They need that same experience that they're getting from Edibus. And Edibus is not just doing IAAS. They're doing PAAS, they're doing the entire thing. To do that, there is no shame in figuring out what we do well, what we don't do well, understand their strengths and weakness, come together, and deliver something that is better for customers. >> Sudheesh, I'm curious, actually, 'cause Home Depot is a, you know, lighthouse account for Pivotal, on Google Cloud platform. Talking to them about it for the last six months. How does that fit in? We know that the Dell family is a multi-function, so I'm curious to want to hear the Nutanix piece of how that fits in. >> Look, I think the Google thing is a relatively new thing for us. We are expecting two different areas that we are going to partner with them. >> No, no, but Home Depot specifically, is that related? >> No. >> Because they're a big GCP customer, so maybe Chad needs to fill it in. >> This specific project is all on Exceed with PCS. >> The thing that I think is fascinating, and to watchers, I would say, for the intellectually curious that are willing to double-click and go a little bit further, it's a little more of a complex, nuanced story, but everyone's looking for a soundbite, whether it's in politics, as we're here in DC, or whether it's in news, or whatever. Home Depot, like a ton of customers, is using GCP. They're using XC, they're using vSphere, they're using NSX, they're using PCF. It's not like there's some singular thing. Another fascinating example is, I talked to a customer who's a fantastic ScaleIO, VxRack FLEX customer, vSphere, enormous scale and scope, and when I asked them, they want a hybrid cloud to this point. HCI is just a foundation for hybrid cloud use. When I asked them, like, what are their hybrid cloud targets, they're like, "AWS, but we use GCP because we depend on TensorFlow." It is, we live in a world which you need to expand your mind and not naturally create this, like, binary A/B thing. >> Stu: It's a multi-cloud world, Chad. >> It's a multi-stacked, multi-cloud, multi-use case world. >> An inter-genius mess in IT that we've been dealing with. >> So another thing that analysts do a lot is give unsolicited advice. (Chad laughs) So I want to do that and maybe get your reaction. So, Amazon's operating profits are roughly almost double what EMC's were, Amazon Web Services, when EMC was a public company. Massive change and disruptive force in our industry. And frankly, if it weren't for AWS, we wouldn't be where we are today as fast as we were, so I see your joint challenge as fulfilling the vision of what we call true private cloud. Substantially mimicking the cloud experience on-prem. And you're behind, and you know you're behind at that, because Amazon's by definition in the lead. So your challenge as we see it is to create that experience and create that automation and allow people to shift their labor costs to the fun stuff. >> By the way, I agree, and I accept that advice. You can answer for you, but I'll tell you, we've been trying to ... So we started with the first enterprise hybrid cloud efforts almost three and a half years ago, and they're enormous, and at the time we said, "And deploy it on anything you want." And you know what? We had very limited success with that. And the reason we had limited success wasn't because we didn't get the customer going, "Yes, I want to have a hybrid cloud, "where I can bridge and connect to "multiple different public cloud targets." That idea, dead right. The idea of you can build it any way you want? Wrong. Then we said, "Okay, you know what? "CI is a simplification." What we realized is that life cycling CI stacks along with a CMP layer, whether it's inside an integrated thing, or whether it's directly adjacent, still too complex. The latest is basically all of our hybrid cloud, whether it's destined towards enterprise IAAS or PAAS on prem, runs on HCI. When? Always. Because HCI is fundamentally orders of magnitude easier to symph, to deploy, to scale, to version, etc., etc. What I've been seeing over the last 24 hours about basically the Calm acquisition becoming part of Acropolis, is the example where Nutanix is taking it, where they're trying to build it into the Calm and Acropolis stack. I think that's a common vision between the two companies. >> What you will hear from HP or Cisco or EMC or Nutanix, the picture isn't going to change much, because we all know what the blueprint looks like. I think the real question is, how do you get there? How you do that is where the difference is going to be, and the advantage we have is that because we built every stack with that clean architecture in mind, the North Star being, we have to deliver a fully-automatable stack, we have an added advantage of building every step connect naturally to the next step. So for example, our metadata structure, our storage fabric, our virtualization fabric, AHV, our automation fabric on Calm, and how we are introducing Xi, that's a hybrid cloud service, it is all controlled from Prism. And that Prism itself and Prism Central are fully distributed. So that ability to deploy this at scale across multiple continents and manage it, that is very similar to how Amazon ... The reason why Amazon can deliver millisecond billing on Lambda stack is not because they are taking ten different products. They have technology that is built to deliver that level of granularity. >> So again, I agree, but there's an element that I disagree. Calm was an acquisition. Calm was an acquisition of people and talent to basically extend up into the IAAS, chargeback, billing, self-service portal domain. No disrespect of the decision, technology, architecture. You've done, obviously, great progress that you've shown to the market the last two days about how you're integrating that into your stack. We've been at this now for four years, and we've looked at, how do we need to keep evolving our own Dell Technologies stacks? Again, it's not an either/or. So for example, we do multi-site PCF deployments directly on top of a HCI target that has total life cycle, completely distributed stack, and the Pivotal/Google work around Kubernetes coming as part of Pivotal, which echoes a lot of the Kubernetes becoming part of your stack as well. Kubo highlights what we're all trying to do towards that target. Again, I think that the natural tendency because people like to see car races to watch for crashes, cheetahs chasing lions ... >> Or something like that. >> I think we're all striving to do what you said. The customer demand for simple-to-operate, simple-to-deploy, simple-to-scale, turnkey IAAS, PAAS, and even SAAS stacks that're a hybrid deployment model, that is a fact. How customers need to evaluate all the choices in the marketplace is again, who does it best? >> And if you don't, you're the deer, is your point. >> Chad: You're the lion or the deer. >> I wish we had more time, guys. I'll give you both the last word. Chad, you're everywhere this week, and everywhere every week, but final thoughts. >> Final thoughts, I mean, customers can know that we're committed to customer choice, we're committed to this partnership. The number of customers in revenue continues to grow. Our point of view is that we've got a portfolio approach, but no one should be confused about what that means. That means that we're committed to the partnership. Customers, I've talked to a lot of them here, they're happy. Never punch your customer in the face, and never punch yourself in the face. Simple strategy from Chad Sakac. >> Sudheesh, put a capstone on it. >> My point's very simple. I think this is a partnership that is working. The company's run by really smart people. I don't think we are interested in doing anything that is going to make our customers' decision a wrong one for them. And we are committed, we are committed to innovate, and are committed a service to join customers together. Thank you. >> Guys, you know, you guys make this job fun. Thank you so much for coming on the Cube. Really appreciate it. >> It's our pleasure, guys. Remember, Happy Canada Day! >> All right, July 1st. Love it. All right, keep it right there, everybody. We'll be back with our next guest right after this short break. (electronic music)
SUMMARY :
brought to you by Nutanix. Good to see you again, Sudheesh, Good to see you again. 'cause we've ended an eight-week sprint of the Cube, so. I think he's, uh ... I actually did that on purpose. you know, celebrate Americana. Two and a half years of ... With Chad it's relatively new, so ... You know, I think ... Yeah, you know what? when you were kind of ... No. Nutanix basically created the HCI category. you know, that was Nutanix. than we might've heard a couple of years ago. And again, you know, I don't want to get us in trouble and certainly the Dell/EMC relationship it's the obvious place for analysts, They're sitting here, right here. Hard but smooth. I know you watch, I'll you next time I see you. and the first time I came out to visit headquarters, but the overall business we are able to keep growing. the things that we bring is something that we have to sustain. So the foundation that we have built in the last seven years We know that the Dell family is a multi-function, areas that we are going to partner with them. so maybe Chad needs to fill it in. and to watchers, I would say, as fulfilling the vision of what we call true private cloud. and at the time we said, and the advantage we have is that and the Pivotal/Google work around Kubernetes I think we're all striving to do what you said. I'll give you both the last word. The number of customers in revenue continues to grow. Sudheesh, I don't think we are interested in doing anything Guys, you know, you guys make this job fun. It's our pleasure, guys. We'll be back with our next guest
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Kickoff - Pure Accelerate 2017 - #PureAccelerate #theCUBE
>> Announcer: Live from San Francisco, it's theCUBE! Covering Pure Accelerate 2017. Brought to you by Pure Storage. >> Welcome to Pier 70 in San Francisco, everybody. I'm Dave Vellante with my cohost Stu Miniman, and this is Pure Accelerate 2017. Pure Storage in 2009 started a big wave of flash migrations, and the company's strategy was to specifically go after the large EMC Install base of older Symmetrix, mainframe class storage, and even to a certain extent VNX and Clariion, if anyone remembers those terms, the Install base. Pure's ascendancy was really a function of shifting from spinning disk to flash. Fast forward seven, eight, nine years later, and Pure is talking about big data and AI and machine learning and IoT, and is really trying to completely transform not only the storage industry but itself as a leading player. The last time an independent storage company hit a billion dollars is about 20 years ago, a company called NetApp. Pure is trying to be the next to be a billion dollar company. Stu Miniman, lot of action goin' on here, used to be back in the day, I bought EMC for block, NetApp for file. Pure is trying to change that. >> Yeah, and Dave, you know storage, we've talked about it when Dell bought EMC. What did that mean to the whole storage industry? I wrote an article when it happened and said it's the end of the storage industry as we know it. When I came in here, it was like, oh, we're going to be talking about storage. You mentioned NetApp; I was at a NetApp event last week, and they said, "Storing is boring." It's really about the data, it's about the new applications. I really liked in the keynote they were talking about new use cases, new applications, how do they fit into that multi-cloud world, really interesting to hear Scott Dietzen, who we've known since this company was in stealth, laying out where the company is. They've got over 33 hundred customers, lot of SaaS applications, they're talking a lot about the machine learning and the AI pieces that are in here, but at the end of the day, I mean Dave, this is their primary business is a storage array replaces, as you said, the traditional EMC boxes that used to be sold. So how much of this is still kind of an update on what the legacy is doing, how much are they ready for the future? I'm excited to dig in with some real customers here. Pure has a good movement, good customer base, I've always had some good smart people with good tech, the Puritans as they call them, all wearing orange here. So, a cool venue and excited to dig in. >> Well, it's one of the fastest-growing companies in the storage business and in the IT business, and the way that Pure has gotten there isn't, you know, in its early days it never really talked much about so-called software-defined, it just did it. One of the problems that Pure attacks is the problem of migration. David Floyer and Wikibon have written extensively about the cost of migration, the pain of migration. It was almost just assumed, well you know, if I'm buying storage I'm going to have to migrate, and I'm going to spend 50, a hundred, sometimes many hundreds of thousands of dollars migrating my workloads from older arrays to newer arrays. Pure Storage has this Evergreen concept, where through the use of software and software-defined technologies, it's able to upgrade new customers quote-unquote seamlessly, there's that overused word again, but it's able to deliver essentially storage as a service even though you're putting an appliance on their site. So it's a radically different model. They've announced some things today, for instance like three site data replication, which is very very complicated. Trying to simplify that, so a lot of really novel ideas. Again I come back to their ascendancy. It was really based, Stu, upon attacking the slow, expensive spinning disk using its data reduction technology to create parity between the cost of spinning disk and the cost of flash, something David Floyer predicted back in 2009 would happen by 2014 for the high-spin speed. Now with FlashBlade, which is essentially the file-based system that Pure has, they're going after that same mantra with higher-capacity spinning disks, really going after the NetApp base. >> Yeah, and Dave, you mentioned that Pure could be the most recent billion dollar storage company. The company that might actually beat them to that is Nutanix. Now of course, Nutanix sells more than just storage. They're hyper-converged infrastructure, which means the compute that they're also selling, that's being used there, so it's not quite apples to apples, but the last quoter Nutanix had, about 10 million dollars more in revenue than Pure did; they also had IPOed. In that hyperconverge trend, one of the things that I saw early on on that, Dave, was attacking that migration cost. Hyperconverge, like what Pure does, a software layer, you create a pool of architectures, I can add in nodes, I can change configurations, I can update without the traditional way that we used to do it in storage, which was buy that box, take months to get it in there, load it up, transfer it over, retest it, you know all of those things that really kept your time-to-value on storage down, and that's something that Pure and all the hyper-converged players have been attacking, that kind of legacy mindset that we had in storage for so long. >> Yeah, and of course Pure's approach to converged is in partnership with Cisco and presumably others, I'm not actually sure about that, but Cisco's the main partner there with FlashStack, that's their converge play. They kind of do a knock on hyper-converged, kind of de-positioning it as sort of low-end, sort of contained, within small remote offices, whereas they're positioning FlashStack as the scalable internet infrastructure. Pure does very well with SaaS companies, they do, they're increasingly doing better with Fortune 500, they've still got a long way to go there. About 80% of their business is U.S., so there's a lot of upside internationally. We're talking about a company that'll be a billion dollars in their fiscal 2018, which is fundamentally the year we're in now, they've got about a 2.4 billion dollar market cap, they're growing at about 30% a year. And very interestingly, they had mid-60% gross margins at one point last year, they had like 69.6% gross margin, which is unheard of, you know, we haven't really seen this since back in the heydays of NetApp and EMC. The question is, is that sustainable? And of course the big question that we have today, and we're going to talk to Scott Dietzen, nickname Dietz, lot of nicknames here at Pure Storage, about is the concept of a large independent storage company. That concept is going away, it's like extinct except for one company really, NetApp is the only billion-dollar storage company left. It's been 20-plus years, maybe even 25 years since that's occurred. What are your thoughts on that, Stu? You know, I wrote a piece maybe eight years ago, Can EMC Remain Independent, recognizing that most of EMC's value was coming from Vmware and of course EMC could not remain independent. Do you think a company like Pure can unseat the leaders of Dell, EMC, HPE, IBM, and remain an independent storage company? >> Well, one of the things I always look at is what is, where are they going to hit their plateau? They're reaching towards billion dollars and they do continue to grow. I think that Pure still has plenty of headroom, but how long does it take them, Dave, to get to three or five billion dollars? The reason I throw out that number is that's probably how much storage Amazon's doing today. You know, look at Amazon, it's a 15 billion dollar company, somewhere between 15 and 30% of Amazon's business, and nobody in the storage business talks about that because it just ties to my applications. So I want to follow the applications, follow the data. It's good to hear that Pure is getting in with a lot of SaaS providers. From Wikibon data, 2/3 of the public cloud data, I'm sorry, of the public cloud revenue, is SaaS providers, so absolutely here come these like Pure, SolidFire sold, before when they were an independent company, sold to lots of service providers as well as SaaS providers. Kaminario, a Massachusetts-based flash company, sells to I believe it's about half of their business, is selling to the SaaS providers because these are companies that look at, okay I need to own how I scale my environment, own those economics, and need to grow that. And just one more piece on that economics, Dave. Look at that kind of multi- or hybrid cloud world. I bristle a little bit when I hear Scott Dietzen kind of almost say, public cloud, it's in the corner. about 20% of the use cases fit in that environment, yeah we'll do snaps to Amazon, we'll do some other things. But you don't put the public cloud in the corner and just say, oh, 20% of the market's there. 'Cause that's today, and it is still growing 50, 75, 100% depending on which public cloud you're talking about. We think that there's still plenty of upside, and when does that become a headwind that will slow the growth of what Pure's doing? You see a lot of the other software storage companies out there say how do they become software? When we were at the Veeam show, Dave, how did, they really were, we're going to live in Azure. We're going to partner with AWS, and they don't really care. Pure very much, their growth, their revenue, and their margins today are all built that they're going to be selling gear with that, yes they have the Purity 1 software and they have some cloud plays, but very much seems to be saying that public cloud's not the direction. I'm sure Scott will probably give us a little more nuance there, but you know, that legacy change to new distributed architectures has been a tailwind for Pure, and when will cloud be something that will push against their growth? >> Well, we're going to ask Scott Dietzen about that, and you're right on, I mean public cloud clearly is growing, I mean it's growing like crazy, particularly the SaaS component of that. Now of course, that can be a tailwind for Pure because they do sell to SaaS companies. They even, Scott even had a slide up there today showing Google, Uber, Facebook, AWS. Did you infer like I did that they were implying that they were selling to those companies, or? >> No, no no, I saw because in the last quarterly report they talked about basically the number four through a thousand. >> Dave: Four to a thousand. >> Dave: Right. >> So they're not selling to the top three, that they're clear on. >> So, okay, so the top three would be Amazon, Google, and Microsoft-- >> Right. >> But then there's Facebook, and Uber, possibly they could sell to those companies, Spotify is a SaaS company, so that SaaS part of the market is growing like crazy. Now the other point is, Wikibon released a study. We've been talking about it for the last couple of weeks in theCUBE around the true private cloud market forecast. True private cloud is an on-prem infrastructure that substantially mimics the public cloud at a much lower cost. We came up with this notion of true private cloud because there was so much cloudwashing going on, which really was virtualization. Now, the true private cloud is growing actually faster than any other cloud segment, now from a smaller base, granted. But we see about a 230 billion dollar TAM over the next 10 years evolving. Now, the most important part of this, and Scott Dietzen touched upon this in the morning, as did Hat, using some nicknames again, that companies are really focused on lowering their IT labor costs, and we see 150 billion dollars, approximately, of IT labor moving out of nondifferentiated heavy lifting, into what we sometimes call vendor R&D. In the form of cloud, or on-prem products, appliances, and other software frameworks that can automate and eliminate this low-value provisioning and patching and LUN management. So, Stu, you were very much involved in that true private cloud report, that market's exploding. I mean, to me, it's all about TAM expansion for Pure. They're a billion dollar company, roughly, they're participating in a 30 or 40 billion dollar market, so they have a long way to go. >> Yeah, absolutely. Because really, Dave, it's about the application. It is not a winner-takes-all environment. When you look at multicloud, it's what applications, and even we start teasing apart pieces of my applications and where they live. So, I look at, there was a nice logo slide that Pure put up, and you say okay, Hulu is a customer. Well, is Pure helping with their CDN? I really doubt it. You know, you look at Workday. Workday, up on stage at Amazon Reinvent talking about how they partnered with Amazon. So what applications is Pure winning, which ones are their customers using the public cloud for, and how does all of that sort out? Absolutely, true private cloud is really that reinvention of the data center, that flipping, if you will, of I mean Dave, you probably know better than me, that saying that IT spends 80 or 90 percent of their budget on keeping the lights on. How do we flip that so we can spend money on innovating, driving the business forward, stop spending on one of our favorite terms, undifferentiated heavy lifting and move to innovate and drive the business, and have IT serving those applications and serving the things that help me differentiate from the competition and move faster. Because, absolutely I'm sure something we'll hear this show, is it's that agility and that speed is what companies need, and Pure with their six nines of availability and that if you buy it today you're future-proof, if you will, is going to help customers say that they can have a platform that they buy today and know it's going to serve them well in the future. >> Well, Mark Benioff I think was the first that I heard said it, or it might've been Peter Burns, I can't remember, but basically there're going to be many more SaaS companies coming out of non-tech companies than tech companies. That to me, Stu, is a big, big tailwind for a company like Pure who's software first, software-defined, knows how to sell to SaaS companies. The other thing is, Pure's the latest company. They didn't say this but they certainly, one could infer it, the latest company to basically say tape is dead. So it used to be offsite backup the tape, now they're talking the flash to flash to cloud as the long-term retention. So a lot of really interesting things going on here. The venue is actually quite amazing, it's at Pier 70, this place is going to get torn down right after this show, it's a place that used to be an old steel mill that used to make battleships here, about two battleships a year during World War II. >> Yeah, the new Warriors facility is going to be here in Dogpatch soon, and I know everybody's super excited about that. >> Yeah, well, yeah, a lot of purple hats here, a lot of excited Warriors fans. >> All right, we'll be back, we've got day-to-day all day, wall-to-wall coverage of Pure Accelerate, #PureAccelerate. This is theCUBE, I'm Dave Vellante with Stu Miniman, we'll be right back with Scott Dietzen right after this short break. (upbeat electronic chords)
SUMMARY :
Brought to you by Pure Storage. and the company's strategy was to specifically go after of the storage industry as we know it. and the cost of flash, something David Floyer predicted and that's something that Pure and all the hyper-converged Yeah, and of course Pure's approach to converged and nobody in the storage business talks about that particularly the SaaS component of that. No, no no, I saw because in the last quarterly report the top three, that they're clear on. so that SaaS part of the market is growing like crazy. of the data center, that flipping, if you will, of the latest company to basically say tape is dead. Yeah, the new Warriors facility a lot of excited Warriors fans. This is theCUBE, I'm Dave Vellante with Stu Miniman,
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Don Norbeck, Dell EMC - Dell EMC World 2017
>> Announcer: Live, from Las Vegas, it's The Cube. Covering Dell EMC World 2017, brought to you by Dell EMC. >> Welcome back to Las Vegas here at Dell EMC World, The Cube's live coverage of Dell EMC World. I'm your host, Rebecca Knight, along with my cohost, Keith Townsend. We're joined by Don Norbeck. He is the senior director, customer experience engineering, architecture and product management here at Dell EMC. It's a mouthful, but we got it in. >> Figured I'd try and get the largest title ever. >> So, well done, good job. So, talk to, explain to our viewers a little bit about what you do as a customer experience engineer. >> Well it's really broken down into three things. The first thing we do is really look at our customers through data analytics and the try to understand what makes them successful. That's looking at their initial C set, that's looking at their interactions with our services teams and our support teams, looking at the configurations that they have. Looking for patterns of causality and correlation. Second thing we do is a lot of our customers have a lot of ideas on how to expand the platforms and portfolios that we put out there on our CPSD. How to expand the V Blocks, the Vx Racks, the Vx rails. We take those ideas as field innovation. We look for the ones that are repeatable, and we bring them back into the general roadmap. The third thing that we do is, this is a new program, is what we're calling a not-so-secret shopper. So, we go out, and we act as a customer. We buy it, we experience the sales cycle. We ask the questions to go and consolidate down to the need. We go and install it, and we live with it for a while. And we give that feedback, from an end-to-end customer experience perspective. >> And so talk about that not-so-secret shopper program. I love it. What are you finding? What's the feedback? >> We're finding that you can only prepare for every question that you know, so we find a lot of times customer experiences have been great, but there's those little things, that we don't think are nits, but do come up when you switch your perspective and put it into their shoes. Literally and physically sometimes. That you're not going to understand what a customer feels, unless you're acting like that customer. >> Rachel: You've walked a mile in the customer's shoes. >> Exactly. That goes a long way. Because when you're an engineer, you tend to think of things within your own data center or within your own product development experience. You don't always have that perspective. And I had a unique thing 'cuz I came from a customer. Seven years ago I bought one of the first V blocks. It took me about eight weeks to bring up, we had revenue flowing through it. We set it up as a cloud for a service provider, and I continue to drive that experience, what I felt, back into what we do everyday. >> So, how has the customer conversation changed from seven, eight years ago, to now? Same conversation? Different conversation? >> It's actually both. So this is my tenth EMC World, Dell EMC World. I've been as a customer and as a presenter, and we tell the transformation story. We tell the transformation story that you have to stop doing certain things, like playing around with cables, to be able to do certain other greater things for your organization for the line of business. We still tell that story, and it surprises me every EMC World that there is a percentage of customers that have not heard that, that can benefit from that experience. Sometimes you get a little jaded saying the same things over and over again. But it is impactful, it does. For those customers that have gone through that transformation, it's talking about what's next for the platforms. >> Yeah, so what are the opportunities that you're seeing out there? What is next? >> I think this show itself is highlighting some of the opportunities. You go back two or three EMC Worlds ago, and it was all about the product line itself. There's a VMAX World, there's a VnX World. Now those things are still highlighted, but they're highlighted in how you can use them to achieve an outcome. They're embedded in a system, they're embedded in a solution, they're embedded in a practice, or an approach to an outcome for a customer in innovation. So, I think a lot of customers are hearing that story, and you're seeing a switch from asking how many spinny drives does this have, to how can this change my business, change the way that we approach a business problem. >> So, I'm interested in this second phase, this story behind innovation as I've gotten, whether it's a Vx Block, a Vx Rail, whatever the platform that I've gotten in, there's integration points, and I need help figuring it out. What are some of the innovations that your team has helped when you're or, actually what are some of the most interesting use cases that's come to your team and customers asked you to help expand the capability of the platform? >> Excellent question. We've heard our customers. Coming into our last year, we have five V Block families. Vx Block, and then have Vx Block version, so 10 different model lines. Customers wanted to combine some of the model lines, and we found and heard, that you couldn't get from say a 300, which was a VnX based, add a VMAX to it, it wouldn't work. But if you started with a VMAX base, and added a VnX base to it, it would work. The reason was the size of the MDS switches in between. So that doesn't make sense. You should be able to enable that to have a customer to have two storage arrays based on the need that they have. So the two innovations that came out of a customer, one was a process innovation, which was listen to the customer and tell us what they were going to become, rather than just what they needed today. So asking that question helped us gear them to an infrastructure that can support both use cases. Second one was changing the architectural approach. And moving from three or five model lines, that you have to take the new, hottest component, and try to jam it into each of them, and do five different engineering approaches, well maybe if we just did one engineering approach, we may be able to apply it to all the model lines that are appropriate. So, instead of having a system out approach, it was infrastructure up and customer need in. >> So what I keep hearing is, really understanding the customer's needs, and it sounds like you need, this requires a lot of empathy. So how does this work just from the developer's side, in terms of working so closely with the customer, and knowing the great questions to ask. I mean, is there any kinds of advice that you give to your team, in terms of how to really get at the problems? Because sometimes, the customer doesn't even understand what the problem is, they just know there's an issue. >> First thing is to get out of speeds and feats. If you get out of just the technical bits, we usually have the argument, green cables are better than blue cables. That part doesn't matter. The part that matters is what you're going to use it for. So getting past that into why, and the outcome is the first approach. And then, after you get out of, get answers based on that, you go into what I call PACCS, performance, availability, cost, compliance, security. Those are the hows that you achieve the why. Then it can get down to blue cables and green cables. But engineers always want to start with the green cable. I had bad experience with blue cable, so I need the green cable this time. Why did you have a bad experience? You can ask a bunch of questions to elevate the discussion. >> So put your customer hat back on. First V Block that you bought was eight years ago. You're almost coming up on your second refresh. What excites you about the new portfolio products, where the portfolio has moved, what excites you? >> What excites me is if you think about all the configurations that are possible, it's ten by a really large number, but not all of them are good. You can do anything but you can't do everything. What excites me is that we're spending more and more time narrowing down the prescription on what's appropriate for purpose. And that's interesting for me as a customer, because if I can buy something and I know it is appropriate for purpose, I can worry about that purpose, not just the infrastructure that I put it on. So that really excites me. Other things that really excite me are we're going to that broader architectural approach but still maintaining the prescription that allows us to give the support experience. And how we're doing that is, we're going to see some things later in the year around the refresh of the V Block that allows a lot more interconnectivity from those purposes. And that architectural infrastructure allows us to package things for purpose, rather than creating a system for purpose. That's really interesting. But what really gets me, is the future. The next step after that is how we bring the benefits of software definition, that is really, lit the HCI world on fire, to the convergence world. How do we bring that back down? So we have an amazing portfolio from servers to storage to networking. Wouldn't it be nice for us to go out and scan what a customer has, and tell them what their infrastructure could become? What purposes it could be used for, what configurations are no good, what configurations are known bad, that you should go in and remediate? And I think we're really at the point where the software investments that we're making are going to lead us to that type of experience. >> I'm sensing the theme of next year's Dell EMC World. Don, thanks so much for joining us. It was great. I'm Rebecca Knight, for Keith Townsend. We'll have more from Dell EMC world after this. (upbeat techno music)
SUMMARY :
brought to you by Dell EMC. He is the senior director, customer experience about what you do as a customer experience engineer. We ask the questions to go and consolidate down to the need. And so talk about that not-so-secret shopper program. for every question that you know, so we find and I continue to drive that experience, what I felt, We tell the transformation story that change the way that we approach a business problem. What are some of the innovations that your team has helped and we found and heard, that you couldn't get from and knowing the great questions to ask. Those are the hows that you achieve the why. First V Block that you bought was eight years ago. The next step after that is how we bring the benefits I'm sensing the theme of next year's Dell EMC World.
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Eric Herzog | VMworld 2014
live from San Francisco California it's the queue at vmworld 2014 brought to you by vmware cisco EMC HP and nutanix now here are your hosts John courier and Dave vellante okay welcome back at when live in San Francisco here this is the cube vmworld 2014 our fifth year I'm John furry with Dave a lot the extracting the signal noise we love talking to the executives the entrepreneurs the VCS all all the action is here on the ground ball tickets our next guest Eric Herzog the CMO and I think you're running biz dev as well yes is Deb for violin memory systems violin is went recently went public now on a complete transformation you're at the helm there from EMC so you know a little bit bout storage and flash welcome to the cube well thank you very much i always enjoy coming to the cube and doing it now for four or five years it's been great guys do an outstanding job we really appreciate it one of the things we're excited about aussies flash and every gets move them up here that's been in the storage and the periphery of stored with cloud and hybrid cloud is raving about the economic disruption of flash the performance of flash flash is super hot now doctors getting a lot of the press right now cuz the deal but still flashes at the under the hood that's where the action is so what's the update give us a take on what's going on in flash in violin what are you guys up to so the big thing is flashes at that economic tipping point so if you go back to late 70s and early 80s as everyone remembers everything was taped all the data centers were taped hard drives were more expensive they were faster and you got to the economic tipping port we're using a hard drive base to Ray was much better than using a tape subsystem than tape became backup archive which is still great at tape in fact I saw from one of the analysts who tracks such things that tape is actually still the cheapest media I don't see any CIO rushing to the all taped data center so what you've got now is flashes at that economic tipping point that between the savings and storage server software licensing power rack space floor space etc that when you do the economic analysis you can just literally do with the calculator pay is to go flash in fact flash is almost free these days so certainly the economists are ridiculously amazing in terms of cost now on the performance side you're starting to see some segmentation yesterday were talking about capacity flash and performance flash what does that mean I mean I was how they different off is it flashes flash but you started to see these conversations that are being kind of workload specific is that where it's going we still in the flash adoption phase what's your take them now we're anthem at the maturation phase flash is shifting away from everyone assuming it's the same just think of the old hard drives you know even today got 7200 rpm 10,000 RPM and 15,000 rpm and it really makes a difference as you use those various capacities and the various perform em extra around them flashes and it's all the same medium same media same heads but they make changes flash is doing the same thing there is people focusing on performance flash violin being one of those we have one of the highest performing systems out there as measured by not by violin by third parties and they got other people that want to go would all say cheap and deep flash not as cheap as hard drive but let's make flash you know faster than hard drives but not uber fast and so you could put other workloads on it that are more capacity sensitive than performance sensitive so I want if we get to unpack performance a little bit so people talk about I ops they talk about latency how do you guys look at performance how should customers be looking at performance so it's really a package okay the number one enemy of most applications particularly in mid up to global enterprise is absolutely latency so I ops is important but if you don't have good latency I ops don't overpower that so you need to have both good I ops and really strong latency in order to optimize where that be an Oracle workload at sa p workload a sequel workload those types of workloads often are very latency sensitive the lower the latency the better the application functions and the more you can do with it so so who are the kings and queens and princes of latency you would put you guys in that mix and we are in that category we can guarantee under half a millisecond latency or five hundred microseconds whichever term you want to you is whether the array is empty or full we also have some customers that have done some host-based aggregation in production and we have one of the 25 largest companies in the world with multiple petabytes in production they aggregate on the host side are arrays and they're able to deliver to millions sustained I ops regardless of workload across all those petabytes and point 15 millisecond of latency now that's not what we claim on an individual array the spec sheet so they're really getting it and they've proven it to us several times so you know that's in the performance side of the equation so latency I ops bandwidth snot as much of an issue because bandwidth obviously you can get off a hard drives and hard drives are very good for high-bandwidth situation you're not going to use all flash in meeting or attainment applications or an oil and gas or a lot of the genomic research stuff because it's very bandwidth intensive and you could get great bandwidth off of low-cost hard drives actually and create you know giant mass cluster for example is better in those workloads but in database workloads virtualized workloads for example we have a customer that on a certain physical server had 14 vm virtual machines they then used our flash and they were able to get 50 on the same exact physical Hardware same size virtual machine same I ops for that those virtual machines and go from 14 to 50 just by switching to flash same vm was VMware same exact server infrastructure all they do is swap the storage out so that's an example of how a you get the performance and be you also get the economics because obviously putting 50 virtual machines on the same physical Hardware saves you money so I would think the big benefit to is consistency all right so you hear from customers are just give me consistent predictable right moments right so while you're in the same thing from customers yes absolutely so what you have when you look out at the flash world what you're going to see is certain people have a right cliff and what happens is when you hit the right cliff or they're going to have unequal performance they'll be better than a hard drive system for sure but there they'll still get a sawtooth not as dramatic as you'd see in a hard drive subsystem but sawtooth what we do is we guarantee consistent I ops and since latency whether the array is empty half full or all the way full and very few guys in the off lash community can do that I want to talk a little bit about the the stack so you came from a company you were running you know very senior executive at emc within the mid-range business VNX awesome stack been around forever a lot of value in that stack takes a long time to harden a stack a lot of the flash guys you know you guys included came out you solving a problem start selling stack takes a long time to mature so how should we be thinking about the stack so raid stack is always crucial you know rate is not just about performance redundant array of independent disks its number one function when raid came out quite evident across the bay here at UC Berkeley was for resiliency so that's the number one thing that a raid stack does the second thing it does of course is give you performance as well because you aggregate whether it's hard drives or flash drives or hybrids you aggregate the performance across the pieces of media so I think one of the benefits you're going to see from certain vendors in the flash base we being one of them is we have a long history we're on our fourth generation flash configuration and we basically rev our generations every two years so we're looking at a raid stack that's in the eighth year time frame some of the other flash startups you know they've been shipping for two years you have a two-year-old raid stack an eight-year-old raid stack has got much more resiliency it's got more test time for us in particular our sweet spot is in the upper mid to global enterprise if you look at the fortune global 500 list over 50 of those customers use violin which when you're big company is one thing when you're a small company like us to have 50 of the global fortune 500 using your products it's got to be pretty resilient in the stack or they wouldn't be using it I mean I was on it I probably spoke one-on-one or maybe one on 2132 over 500 customers in the first half of this year and the on flash and i would ask every one of them who's used an all-flash array and it was actually pretty low penetration still right not surprising violin came up a lot TMS came up a lot I mean not and then and then pure a little bit and then you know bits and pieces but violin was consistently there's guys did a good job early on getting into this space but I want to ask you about sometimes I call it channel ft the urinary Olympics and particularly around data reduction and so you guys are now you know throwing your head into that ring how should we be thinking about sort of data reduction compression d2 obviously drives pricing down rank it helps create that that's I think part of the reason why we're at that tipping point that and you know ml see how should we be thinking about data reduction there's a lot a lot of you know finger-pointing in line not in line post process give us your point of view so the bottom line is dated ed will help you in two primary workloads virtual desktop and virtual server okay beyond that it doesn't help you compression helps you in database oriented workloads and there are certain data types that are not compressible at all so for example mpegs JPEGs and other data types are not compressed with all their already pre compressed by the nature of the data type so everyone needs to be wary that just as when you get your miles per gallon when you buy that brand new car it will vary and it will vary by workloads so if you've got a workload that's heavily already compressed you're not going to get benefit from anyone's compression including arms if you've got a workload that's already been d duped you're not going to get a benefit from anyone's d do so you have to segment your workloads I think the other thing Dave in addition to what's driving that price point which is compression and D do is multiple workloads so for violin in particular our average arraign we've already publicly talked about this our average array shipping is well over 30 terabytes that's not true of a lot of other guys when you've got 30 terabytes with the average database being four to five terabytes people don't put one database on our stuff people who sell five terabyte arrays and a recent large coming just announced the new five terabyte array they're going to put one database with us at 30 to 40 terabytes average people run three four five databases does anyone really buy a vmax or a netapp 8,000 class or a high-end IBM box and run one workload on that in the hybrid world or in the hard drive world no but that's now that people are running multiple and mixed workloads on flash arrays that plus the dee doop and compression is driving this economic switch over and why flashes the right choice for your data center well you guys do obvious do a lot in database generally and specifically oracle database via Oracle's big on pushing hybrid Columba compression and trying to lock out its competitors for grants abating in that what are you seeing there in Oracle environments and I've again I've talked a lot of customers and the the instances of hybrid columnar are still very limited right in theory on the road map how what are you seeing what are your thoughts on that what do you talk to customers customers must say well you know Oracle's locking you out you know how about I just a chubber a couple things first of all on the price points it won't matter because people run violin arrays with mixed in multiple workloads already so even if you want Oracle stuff if you were to buy the Oracle if you're going to buy Oracle compression or compression to any of the database from the database vendors themselves for us it's still benefits us we don't sell a lot of five and ten terabyte arrays we sell lots of 30 and 40 and 70 tera byte arrays we can even scale are raised up to 280 terabytes which most the other guys can't do and I'm talking now raw capacity not d duper compressor capacity at the same time while the database guys are trying to do that one thing I'd encourage the end users do is just look at the list price it's available readily Oracle's is available it's a pretty high ticket item so whether it's violent or any of the other flash vendors that have compression it won't compress as well as Oracle's will or any other database vendors but the price is pretty high so if you get reasonable compression from a storage render it's going to be a lot less expensive than using that from the database vendor down maybe the database vendors an Oracle change their strategy but right now it's a very high ticket item and when you get it from the storage vendor and even if it doesn't compress as much it's still a lot cheaper so you'll have to take that as part of the financial analysis when you're looking at your database deployment now you made a big personal bet on violin I mean you and I i was there in the front row and you announcing the latest sort of v NX which is a great announcement I mean it was you guys ticked a lot of boxes it was a lot of hard work and I realize that but my one big question was what about all flash like well we have all flash too well you said all the right marketing things and then you know several months later here you are at violin big personal bet all right you have senior executive at emc years not bad I know a lot of travel but you know pretty pretty good life hey yeah a lot of a lot of people working with you for you you know a lot of great customers why'd you make that that choice so a couple things first of all violence got an incredible set of customers when they divulge the customers to me under NDA I was like shocked I couldn't believe who the customers were you know I worked at IBM as well as EMC so of course all the big boys are your customers and they always will be but the number of really big companies they had was very impressive incredible technology this year has been all about the software stack which violin has been very mediocre at now it's got a whole set of software potential and as you know Dave I've done seven startups five of them been acquired and I can smell a stinker this is not a stinker so it past the fume test after doing seven startup so it you know feels like the what was that attraction obviously the IPO went off without a hitch right in terms of at least going public but it stopped in climb there was a little hitch excuse me absolutely being a low I'd like violent emerging player also the market team is huge yeah so that's I mean one market opportunity so with that kind of the IPO stumble if you will you still came on board yes that was not an issue for you like okay I'm going guns blaring well in addition doing seven starters I've done this is my fourth turn around and all of them have ended up very well IBM wat one of my turn arounds i was at mac store as the senior VP of Marketing when CJ Mack store that was another turnaround although be at a very large company obviously mac store at five billion at the time of the acquisition but done a number of turnarounds as well so it's it's an attractive thing to do it's a fun thing to do you feel you could really do this yeah the park I know I'm a good man but I'm not that old yet yeah it's pretty straightforward you get the customers give them some good product collect some cash do it again well I mean it's all about execution you know and violin get a lot of really great things they did really well by the customers customers love them great tech support great field support the SE teams even a group of consulting engineers and all the consulting engineers actually RX oracle and microsoft guys know their learning story but they know all about the database community and we got a couple guys from actually ex vmware guys as well so that's that's a big thing but I think the key thing is you got to execute on all cylinders and we had a great technology leadership group that did the first set got the company to the first hundred million but it wasn't the right guys to grow the business make the visit and by the way you guys interview VCS all the times you know it's very common you get to a certain point and then the founding executive team sort of needs to move aside great technology guys but not the best business men and that's a strong attraction we're just talking some VCS up here some tier 1 Greylock and any a move the question that came in over text and the day was texting me that we wanted to ask was you know at these big valuation the private companies it's hard for the employees to make money so the silver lining and your opportunity is there is a lot of growth opportunities and money-making opportunities for the management team and investors right so so that's a good position to attract some town yeah that's well that's the that's the appeal yeah when you think about there's certain guys that are really good at IBM EMC Microsoft HP VMware and they're never going to do well in a start-up you got other guys that are hybrids can be big and small company and the attraction for those that can do both is you can bring the seasoned management that you learn at an IBM and EMC a Microsoft a VMware bring that to the small company which has great technology would often does not have the discipline and rigor that a big company does and what you have to do is bounce the drive for new technology and new customers with the business model and not become overly bureaucratic and that's the attraction of a turnaround as well as guys who do lots of startups is to be able to do that and grow the company and the key thing has got to grow it properly and that's the upside well you're getting your track records phenomenal we've been following your career tech athlete for sure now Wall Street you got to kind of do the dance and you know keep keep nice and get these guys back to snap them in line right that's kind of the key focus to as well right yeah it's it's about financial execution right now we brought out a whole bunch of new products our windows flash array in line to you to compression a whole class of I'd say unmatched enterprise class data services in the off flash erase space and you've got to be able to leverage all of that and that's a key thing you've got the technology if you don't execute on the business side you know you go out of business and we've got the right team in place now to take the technology where it needs to deliver the business value to the shareholders and the and the stockholders Eric herzlich CMO violin memory systems you know my philosophy in my experience although you know not as extensive as yours is in a growing market a few missteps can be rewarded with great product so you guys have certainly a good product to get a mulligan with a growth market wind behind your back so congratulations seeing things on track and really exciting to see good company this is the cube here at vmworld 2014 right back into the short break
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