Matthew Magbee, Sonic Healthcare | Commvault GO 2019
>>Live from Denver, Colorado. It's the cube covering comm vault. Go 2019 brought to you by. >>Hey, welcome back to the cube Lisa Martin with Steven and Amanda. We are covering combo go 19 in Colorado day two of our coverage and we're excited to welcome a successful comm vault customer to the cube. We have from the main stage this morning, Matthew mag meet data center, director of Sonic healthcare. Matthew, welcome. Thank you for having me. This is so exciting. Oh good. We're excited to have you. So you got to, you are, you're, as your pen says, a combo customer champion. >>I am a customer champion a, I've kind of prided myself on that for the last few years. Uh, I like to get involved in the community and kind of help the other newcomers to come volt as well. As better my understanding and try to give the guys on the other end of the support line and break. >>So before we dig into Sonic and what you guys are doing and how you're working with combo, give our audience an overview of Sonic healthcare, what you guys do, where you're based, all that good background stuff. Okay. >>So I worked for a Sonic healthcare USA, so that's obviously in the United States. Uh, we are an anatomical and clinical pathology laboratory company. Um, we are based, uh, West coast central and East coast of the United States and we work with hospitals, doctor's office to provide, you know, quick and reliable laboratory results. >>So this is patient data. Yes. We think of, we think of data as I'm sure you do as well. It's the lifeblood. It's the new oil. It's all the things, right? That you hear the new bacon. It's the new bacon is that was like your quote? I saw that combo last year. >>Yeah, they had, they had teachers last year with that data. Yeah. Data is the new bacon. >>Well it's, it's critical, you know, regardless of if you're for Kim comparing it to bacon, I do like that. But it's also, there's the proliferation of it is hard to manage. Tell us a little bit about the it environment at Sonic. You guys have been using combo for about four years, but give us an overview of what you were working with before and how, what may be some of the compelling events were. >>So coming on board with Sonic, uh, the combo rollout was relatively new. We didn't, I didn't really come into a preexisting environment. It was like, okay, this is, this is what we're going to use. I need you to learn it and run with it, make sure that it works. Right. And um, you know, coming from other companies that had different software applications, I was always in charge of the disaster recovery. That's always been kind of like a, a beating heart for me. >>You're the Dr. Guy. It is apparently, >>it's really hard to find someone who's excited about backups. So I've put, it's like, yes, please take it. So I'm coming in and being able to mold this application to kind of how I wanted it was a little like touch and go at first because we had people out of our, um, overseas office that were, uh, handling already and is, they kind of set the stage of how they wanted it to go. But, you know, things change. We've got to kind of move things as we go, but I kind of owe a lot to them to kind of really introducing me to combo. >> So Matthew, one of the things that we've really enjoyed talking about at this show is everybody's ready. They're born ready, they know what they're doing, what it's preparing for when things do fail. So you talked a little bit on stage about some of those times when things fail and how today you're able to be here and you're, the other person in the D R group is here and you don't have to worry about walking away from the office and you know, having, you know, I guess not a Pedro anymore, but getting that call. >>Yeah, they need to be there. So my cell phone. But yeah, so bring us through some of those, you know, failure scenarios. We are always trying different things. You know, combo does offer a wide array of different solutions they have for plans and one of them is their active directory plan. And I'm leaning towards this cause this is my most recent failure is, you know, we were just, I've always had issues with active directory testing. The fail over and my first attempt at it was a failure. But I learned so much off the bat that I'm actually comfortable now that there might be a few tweaks that we have to do. By worst case scenario, we'd definitely be able to get it back online without any issue. But if we would've gone into it without testing, without that failure, who knows what could have happened. It could've been just a resume generating event, you know? >>Well, so you, you Stu alluded to it and what you mentioned in the keynote was, Hey, my other only other Dr. Guy is here in the audience. So I actually, I have >>team a data center team and we're all in charge. It's eight, eight people and we're, we're in charge of the disaster recovery. But, uh, the old gentleman who's with me is the only other one who's, uh, uh, done a lot of the combo training. He comes to Kai, he's been to all three combos, goes with me and uh, he's, he's probably the, if I'm not around, he's the next in line to take that. So if there's a major issue it would be one of us that they would contact by. We're both here >> and you're both here. Well that actually speaks volumes. It does. And we're comfortable and you know, we've been checking email for things but you know, everything's smooth sailing so far. >>I think I saw a quote from you, I think it was in a video where you said before it was like having a newborn. >>Absolutely, absolutely. I used to check like sign in. It's like 10 o'clock every single night for the first year that I worked for sign cause I was petrified cause you know, I knew that I was backing stuff up but I don't know, was it still running with it still being backed up? Did it pause? Was it causing performance issues on the other end? There were so many what ifs and I just, I was, I was a mess. I was a nervous wreck constantly, you know, working till one or two in the morning and then go to bed and then eagerly get up and start checking stuff even before I left the house, you know? And I'm like, Oh, okay, that's finished. But now it's like, yeah, I know I finished not worried about Matthew. I think back to early in my career it was the dreaded backup window is, you know, when am I going to be able to get that in there? >>Can I finish the backup in the window that I have? And we've mostly gotten beyond that. But you know, there's so many new now we were just talking with Sandy Hamilton who was on stage before you about some of that automation. Really great automation sounds good, but there's gotta be a little bit of fear. It's like shit, you know, talking about like texting, I said like we've all texted the wrong thing or the wrong person or you had the wrong person. So tell us your thoughts about how automation is impacting your world and how calm voltage. >> I actually have very little automation workflow running through comm vault right now. A lot of the stuff that we do automation wise lies on the VMware side. Um, so that's, that's been good. I haven't really implemented a lot just because I personally am not comfortable with it yet. >>I'm not against it. It's just something that I haven't really trained myself enough to say I'm going to leave and let this run by itself. I'm still like, Oh no, this could be better. This could be better. This can be better. So until I'm 100% comfortable with that, I think we'll just leave it at a semiautomated task of just, sorry, you said something down the road that you're absolutely even even sitting in keynote yesterday and listening about the Alexa automation and SMS tax, I like writing in a piece of paper to test that because it's something that I've always wanted and ever since combo go last year when they were using Alexa to check SLA and RPO and RTO, I'm like, I want to be able to do that. So that's definitely down the road, but it's on the back burner right now. >>So give us a landscape view distributed organization. You talked about your base in the U S but all of the different clinics and organizations that you work with, are you living in this multi-cloud world? >>So, uh, we are pretty much zero cloud initiative company. Yeah. I'm actually trying to work on a slogan, Oh no, cloud zero cloud and proud or something like that. But I'm not 100% sure. It's definitely not out of the question. But with FedRAMP co compliancy and HIPAA, there's just a lot of regulation between the data that we have for the U S that transmits back and forth, let's say Australia or Ireland or something like that. There's certain regulations that we have to deal with and uh, in the cloud there's, there's very few options of where you can actually have those servers. So it's right now, you know, on prem is kind of, it's kind of our jam. >>So as a lot of organizations are going through FedRAMP certification, I was just at one of Dell's events the other week. They're going through it. I know some other like e-signature companies are doing, a lot of companies are, are you paying attention to that? Is that something that you think in the future might provide more confidence? >>Completely transparent. It's something I should be paying more attention to that I'm, I've just, I really haven't really done as much research as I should have and you know, I take full responsibility for that. But at the same time, you know, there's, there's a lot of other things going on in the U S that until we implement something of that nature, I don't really think that I'm really too concerned about it. So Matthew, you've been to a few of these events. Last one, last year there was a lot of talk about the coming change in this year. Lot of new faces, new Hedvig metallic. Yeah. So what we'll want to get your impression on the executive changes, some of the, you know, are you seeing any indications of organizational changes and the products? What I'm seeing is I'm seeing new life to a product that I've always been told is a dinosaur, which I kind of laugh cause I'm like, well if this dinosaur is doing things that, you know, the greatest and latest and greatest things aren't or aren't really doing. So to see this new life, the new rebranding of the logo, the new leadership, the new acquisitions and everything is just like feeding fuel to the fire. That is combo. And, and I'm, I'm pretty excited. I will say that I'm a little bit more excited about the new additions to like orchestrate and activate since stuff like metallic. I won't really be implementing just because of our business practices. But yeah. >>Let's talk about in our last few minutes here, cause they actually talked about some of the new technologies with orchestrate activate yesterday and today, but in terms of support we just had as to mention, we just interviewed Sandy Hamilton and she's come on board in the last, I think she said four and a half months. Owning professional services systems, engineering support, customer success throughout the entire life cycle. Tell us a little bit in, in our closing minute or so about the support and training that you've gotten from combat that give you the confidence for you and one of your other guys to be here and not tied to your phone. >>I don't think I'd still be with combo if it wasn't for their support. I, I owe so much to their support. They've brought me through some pretty dark times with deployment, with troubleshooting, with failures where I thought that I had things right and it just didn't work. I've called in at one in the morning, got great support, I've caught any 10 in the morning and got great support, phenomenal follow up. Um, their, their community impact, like their forums and their customer champion. So much. Just additional information that helps you not have to call in and not make you feel like that, Oh, that failure. So I owe a lot to their support and their training because without a, like I wouldn't be, I wouldn't be on stage. I'm, I'm wonder if you could put a point on that, the, the forums in your participation as a customer champion, you're spending your own time, you're working with your PBM. >>Why is that so important and how is this the vibrancy of this community, you know, it belongs to the worlds, you know, naming the things that you learn. Somebody taught me, so why shouldn't I teach somebody else? And if that makes someone else be able to go out and ride mountain bikes or cook with their daughter or do anything like that, then I'm all for it because it got me, it got me through all that. So I mean I have 10 15 minutes on the customer forum to answer you. Oh yeah, I know that. I've seen that. I had a gentleman the first morning at breakfast, like I've had a ticket open for two weeks and they can't figure it out. And we worked together and actually got his problem solved, you know? And it was like the only reason is because I've seen that and I worked with combat and they showed me how to fix it and I retain that knowledge. >>That's awesome. DOE takes paying it forward to a whole new level. And it also volumes about how you followed Jimmy chin this morning and nailed it. I tried. It was very difficult, you know, I'm sure that you know why he was filming that solo climber. He was sweaty palms. I was definitely sweaty phone calls. It was, well, Matthew, what a pleasure to have you on the program. So much fun. Thank you. Congratulations on your success and we look forward to hearing it. Many more great things out of Sonic. Thank you. All right. First to a minimum I and Lisa Martin, you're watching the cube from combo go 19.
SUMMARY :
Go 2019 brought to you by. So you got to, you are, you're, as your pen says, I am a customer champion a, I've kind of prided myself on that for the last few years. So before we dig into Sonic and what you guys are doing and how you're working with combo, give our audience an overview we work with hospitals, doctor's office to provide, you know, quick and reliable laboratory results. It's the new bacon is that was like your quote? Data is the new bacon. Well it's, it's critical, you know, regardless of if you're for Kim comparing it to bacon, And um, you know, coming from other companies that had different software applications, But, you know, things change. away from the office and you know, having, you know, I guess not a Pedro anymore, this is my most recent failure is, you know, we were just, I've always had is here in the audience. the old gentleman who's with me is the only other one who's, uh, uh, done a lot of the combo training. And we're comfortable and you know, we've been checking email for I think I saw a quote from you, I think it was in a video where you said before it was like having career it was the dreaded backup window is, you know, when am I going to be able to get that in there? It's like shit, you know, talking about like texting, I said like we've all A lot of the stuff that we do automation wise lies on the VMware side. task of just, sorry, you said something down the road that you're absolutely but all of the different clinics and organizations that you work with, are you living in this multi-cloud world? So it's right now, you know, on prem is kind like e-signature companies are doing, a lot of companies are, are you paying attention to that? But at the same time, you know, there's, there's a lot of other things going on in the U S tied to your phone. have to call in and not make you feel like that, Oh, that failure. Why is that so important and how is this the vibrancy of this community, you know, it belongs to the worlds, you know, I'm sure that you know why he was filming that solo climber.
SENTIMENT ANALYSIS :
ENTITIES
Entity | Category | Confidence |
---|---|---|
Lisa Martin | PERSON | 0.99+ |
Matthew | PERSON | 0.99+ |
Matthew Magbee | PERSON | 0.99+ |
100% | QUANTITY | 0.99+ |
Amanda | PERSON | 0.99+ |
Steven | PERSON | 0.99+ |
two weeks | QUANTITY | 0.99+ |
Sandy Hamilton | PERSON | 0.99+ |
Colorado | LOCATION | 0.99+ |
yesterday | DATE | 0.99+ |
eight | QUANTITY | 0.99+ |
United States | LOCATION | 0.99+ |
last year | DATE | 0.99+ |
today | DATE | 0.99+ |
Dell | ORGANIZATION | 0.99+ |
10 o'clock | DATE | 0.99+ |
Sonic healthcare | ORGANIZATION | 0.99+ |
Sonic Healthcare | ORGANIZATION | 0.99+ |
both | QUANTITY | 0.99+ |
Sonic | ORGANIZATION | 0.99+ |
Denver, Colorado | LOCATION | 0.99+ |
one | QUANTITY | 0.99+ |
10 15 minutes | QUANTITY | 0.99+ |
four and a half months | QUANTITY | 0.99+ |
First | QUANTITY | 0.99+ |
SLA | TITLE | 0.98+ |
about four years | QUANTITY | 0.98+ |
first attempt | QUANTITY | 0.98+ |
Alexa | TITLE | 0.98+ |
this year | DATE | 0.97+ |
Guy | PERSON | 0.97+ |
Kai | PERSON | 0.96+ |
FedRAMP | ORGANIZATION | 0.94+ |
Ireland | LOCATION | 0.94+ |
2019 | DATE | 0.94+ |
eight people | QUANTITY | 0.94+ |
Hedvig | ORGANIZATION | 0.94+ |
D R | ORGANIZATION | 0.93+ |
first year | QUANTITY | 0.93+ |
USA | LOCATION | 0.92+ |
Australia | LOCATION | 0.91+ |
Stu | PERSON | 0.9+ |
Pedro | PERSON | 0.86+ |
Go 2019 | COMMERCIAL_ITEM | 0.85+ |
this morning | DATE | 0.83+ |
Dr. | PERSON | 0.81+ |
Kim | PERSON | 0.79+ |
HIPAA | TITLE | 0.79+ |
first morning | QUANTITY | 0.78+ |
day two | QUANTITY | 0.74+ |
West coast | LOCATION | 0.74+ |
morning | DATE | 0.74+ |
one in | DATE | 0.73+ |
Last | DATE | 0.72+ |
Jimmy chin | PERSON | 0.71+ |
every single night | QUANTITY | 0.71+ |
three combos | QUANTITY | 0.71+ |
go | COMMERCIAL_ITEM | 0.7+ |
U | LOCATION | 0.68+ |
two in | DATE | 0.66+ |
RPO | TITLE | 0.66+ |
one of them | QUANTITY | 0.65+ |
U S | ORGANIZATION | 0.65+ |
one | DATE | 0.63+ |
first | QUANTITY | 0.55+ |
10 | DATE | 0.54+ |
zero | QUANTITY | 0.54+ |
years | DATE | 0.51+ |
VMware | ORGANIZATION | 0.51+ |
Commvault | TITLE | 0.48+ |
RTO | TITLE | 0.47+ |
East | LOCATION | 0.47+ |
Miranda Foster, Commvault & Al Bunte, Commvault | Commvault GO 2019
>>Live from Denver, Colorado. It's the cube covering comm vault. Go 2019 brought to you by Combolt. >>Hey, welcome back to the cubes coverage of combo go 19. Stu Miniman is here with me, Lisa Martin and we are wrapping up two days of really exciting wall to wall coverage of the new vault and we're very pleased to welcome a couple of special guests onto the program. To help us wrap up our two days, we have Miranda foster, the vice president of worldwide communications for comm vault and Al Bunty is here, the co founder, former COO and board member. Welcome Miranda and Al. Great to have you on the program. Thanks Lisa. So a lot of energy at this event and I don't think it has anything to do with our rarefied air here in the mile high city. Al, let's start with you. >>Well, there's other things in Colorado. >>There are, yeah, they don't talk about it. They talked about that on stage yesterday. So owl, you have been with convo ball as I mentioned, co-founder. What an evolution over the last 20 years. Can you take us back? >>Surely. So, um, yeah and it's been, it's, it's really kind of cool to see it coming together at this point. But if you go back 20 years when we started this, the whole idea was around data. And remember we walked into a company that was focused on optical storage. Um, we decided it would be a good company to invest in. Um, for two reasons. One, we thought they were really great people here, very creative and innovative and two, it was a great space. So if we believed we believe data would grow and that was a pretty decent thesis to go with. Yeah. And then, then it started moving from there. So I tell people I wasn't burdened with facts so I didn't understand why all these copies were being made of the same set of data. So we developed a platform and an architecture focused on indexing it so you just index at once and then could use it for many different purposes. >>And that just kept moving through the years with this very data centric approach to storage, management, backup protection, etc. It was all about the data. I happened to be lucky and said, you know, I think there's something to this thing called NAS and sand and storage networks and all those things. And I also said we have to plan for fur on scale on our solution of a million X. Now it was only off a magnitude of about a thousand on that, but it was the right idea. You know, you had to build something to scale and, and we came in and we wanted to build a company. We didn't want to just flip a company but we thought there is a longterm vision in it and if you take it all the way to the present here it's, it's really, um, it's, it feels really good to see where the company came from. It's a great foundation and now it will propel off this foundation, um, with a similar vision with great modern execution and management. >>Yeah. Al, when we had the chance to talk with you last year at the show in Nashville, it was setting up for that change. So I want to get your view there. There are some things that the company was working on and are being continued, but there's some things that, you know, Bob hammer would not have happened under his regime. So want to get your viewpoint as to the new Convolt, you know, what, what is, what are some of those new things that are moving forward with the company that might not have in the previous days? >>Yeah, that's a good questions. Do I think Mo, a lot of the innovation that you've seen here, um, would have happened maybe not as quickly. Um, we, the company obviously acquired Hedvig. Uh, we were on a very similar path but to do it ourselves. So you had kind of been a modern, we need to get to market quicker with some real pros. I think, um, the, the evolution of redoing sales management essentially was probably the biggest shift that needed to be under a new regime, if you will. Yeah. >>So Miranda, making these transitions can be really tricky from a marketing standpoint. Talk, talk us through a bit, some of the, how do you make sure trusted yet innovative and new that you've accomplished at this show? >>Well, trust it is obviously the most important because the Bob, the brand that Bob and Al built really embodies reliability for what we provide to our customers. I mean that's what gives them the peace of mind to sleep at night. But I'll tell you, Sanjay has been with us for just eight months now, February of 2019 and it's been busy. We've done a lot of things from a points on J transition with Bob and now to his point we've, we've acquired Hedvig, we've introduced this new SAS portfolio and you're exactly right. What we need to do is make sure that the reliability that customers have come to rely on Convolt for translates into what we're doing with the new Convolt and I think we've done a really good job. We've put a lot of muscle behind making sure, particularly with metallic that it was tried, it was trusted, it was beta tested, we got input from customers, partners, industry influencers. We really built it around the customer. So I think the brand that comm brings will translate well into the things that we've done with these, with these new shifts and movements within the company >>on, on that questions too as well. Um, I think Miranda is a good example of somebody that was with the company before a tremendous talent. She's got new opportunities here and she's run with it. So it's kinda that balance of some, uh, understood the fundamentals and the way we're trying to run the business. And she's grasped the new world as well. So, >>and Rob as well, right? Robin in his new, >>yeah, that's another good point. So that was all part of the transitioning here and Sanjay and the team had been very careful on trying to keep that balance. >>Change is really difficult anywhere, right? Dissect to any element of life. And you look at a business that's been very successful, has built a very strong, reliable brand for 20 years. Big leadership changes, not just with Sanjay, but all of the leadership changes. You know, analysts said, all right, you've got to upgrade your Salesforce. We're seeing a lot of movement in the area. You got to enhance your marketing. We're seeing metallic has the new routes to market, new partner focus, so PSI focuses. We're also seeing this expansion in the market, so what folks were saying, you know a year ago come on is answering in a big way and to your point in a fast way that's not easy to do. You've been here nine years since the beginning. Can you give us a little bit of a perspective, Miranda, about some of the things that were announced at the show? >>How excited everybody is, customers, partners, combo folks. How do you now extend the message and the communications from go globally after the show ends? That's an awesome question. I'm really passionate about this. So you know, Monday we announced metallic, we announced a new head of channels and alliances and Mercer Rowe, we had crazy technology innovation announcements with activate, with the acceleration of the integration with Hedvig with the momentum release that we put out today. We're also doing cool stuff with our corporate social responsibility in terms of sponsoring the new business Avengers coalition. That's something that Chris Powell is really championing here at, at the show and also within combo. So we're very excited about that. And then when you add people like yourselves, you know the tech field day folks, because not everybody can be here, right? Not everybody can be at go. So being able to extend the opportunity for, for folks to participate in combo, go through things like the cube through things like tech field day and using our social media tools and just getting all of the good vibes that are here. Because as Al says, this really is an intimate show, but we try to extend that to anybody who wants to follow us, to anybody who wants to be a part of it. And that's something that we've really focused on the last couple of years to make sure that folks who aren't here can, can get an embrace the environment here at Commonweal go. >>It's such an important piece that you're here helping with the transition I talked about. It's important that some of the existing >>get new roles and do responsibility going forward. What's your role going to be and what should we expect to see from you personally? Somebody has got to mow the lawn. >>Yeah. >>But yes, do I, I'll stay on the board. Um, we're talking through that. I think I'll be a very active board, not just the legal side of the equation. Um, try and stay involved with customers and, and strategies and, and even, uh, potential acquisitions, those kinds of things. Um, I'm also wandering off into the university environment. Uh, my Alma mater is a university of Iowa. I'm on the board there and uh, I'm involved in setting up innovation centers and entrepreneurial programs and that kind of thing. Um, I'll keep doing my farming thing and uh, actually have some ideas on that. There's a lot of technology as you guys know, attacking Nat space. So, and like I said, I'll try to keep a lot of things linked back into a combo. >>What Al can have confidence in is that I will keep him busy. So there's that. And then I will also put on the table, we agree to disagree with our college athletic loyalties. So I'm a big kid just because we don't compete really. Right. So I mean, but if I won Kansas wherever to play, then we would just politely disagree. Yeah. Well that's good that you have this agreement in place. I would love to get some anecdotal feedback from you of some of the things that you've heard over the last three days with all this news, all these changes. What are you hearing from customers and partners who you've had relationships with for a very long time? >>I think they're, I think they're all really excited, but, and maybe I'm biased, but they liked the idea that we're trying to not throw out all the old focus on customers, focus on technologies, continue the innovation. I'm pleased that we, Miranda and the team started taking this theme of what we do to a personal level, you know, recovery and those kinds of things. It isn't just the money in the business outages. It's a really a effect on a personal lives. And that resonates. I hear that a lot. Um, I asked our bigger customers and they've loved us for our support, how we take care of them. The, the intimacy of the partnership, you know, and I think they feel pleased that that's staying yet there's lot of modern Emity if that's a good word. I think fokai was what you, I think it's the blend of things and I think that really excites people. >>We've heard that a lot. You guys did a great job with having customers on stage and as a marketer who does customer marketing programs, I think there's nothing more validating than the voice of a customer. But suddenly today that I thought was a pivot on that convo, did well as Sonic healthcare was on main stage. And then he came onto the program and I really liked how he talked about some of the failures that they've been through. You know, we had the NASA talking yesterday, NASA, 60 years young, very infamous, probably for failure is not an option, but it is a very real possibility whether you're talking about space flight or you're talking about data protection and cyber attacks and the rise of that. And it was really, I'd say, refreshing to hear the voice of a customer say, these are the areas in which we failed. This is how come they've helped us recover and how much better and stronger are they? Not just as a company as Sonic healthcare, but even as an individual person responsible for that. That was a really great message that you guys were able to extend to the audience today and we wanted to get that out. >>I loved that as well. I think that was good. I have also back on driving innovation, I always felt one of my biggest jobs was to not punish people that failed. Yeah. I, you know, with the whole engineering team, the bright people in marketing, I, I would be very down on them if they didn't try, but I never wanted them to feel bad about trying and never punish them. >>And one of the things Matthew said on main stage, first of all, I love him. He's great. He's been a longtime CommonWell supporter. I love his sense of humor. He said, you know, combo came to me and said, can you identify, you know, your biggest disaster recovery moment? And he was like, no, because there's so many. Yes. Right? Like there's so many when you're responsible for this. It's just the unpredictability of it is crazy. And so he couldn't identify one, but he had a series of anecdotes that I think really helped the audience identify with and understand this is, these are big time challenges that we're up against today. And hearing his use case and how con ball is helping him solve his heart problems, I think was really cool. You're right. I loved that too. He said, I couldn't name one. There are so many. That's reality, right? As data proliferates, which every industry is experiencing, there's a tremendous amount of opportunity. There's also great risk as technology advances for good. The bad actors also have access to that sort of technology. So his honesty, I thought was, was refreshing, but spot on. And what a great example for other customers to listen to the RA. To your point, I, if I punish people for failure, we're not going to learn from it. >>Yeah, you'll never move forward. >>Miranda. So much that we learn this week at the shows. Some, a lot of branding, a lot of customers, I know some people might be taking a couple of days off, but what should we expect to be seeing from con vault post go this year, >>continue to innovation. We're not letting our foot off the gas at all. Just continuing innovation as as as we integrate with Hedvig continued acceleration with metallic. I mean those guys are aggressive. They were built as a startup within an enterprise company built on Comvalt enterprise foundation. Those guys are often running, they are motivated, they're highly talented, highly skilled and they're going to market with a solution that is targeted at a specific market and those guys are really, really ready to go. So continued innovation with Hedvig integrate, sorry, integration with Hedvig with metallic. I think you're just going to be seeing a lot more from Combalt in the future on the heels of what we consider humbled, proud leadership with the Gartner magic quadrant. You know the one two punch with the Forrester wave. I think that you're just going to be seeing a lot more from Combalt and in terms of how we're really getting out there and aggressive. And that's not to mention Al, you know what we do with our core solutions. I mean today we just announced a bunch of enhancements to the core technology, which is, which is the bread and butter of, of what we do. So we're not letting the foot off the gas to be sure >>the team stay in really, really aggressive too. And the other thing I'd add as a major investor that I'm expecting is sales. Now I'd love to just your, your final thoughts that the culture of Convolt because while there's some acceleration and there's some change, I think some of the fundamentals stay the same. Yeah, it's, it's right to, and again, that's why I feel we're at a good point on this transition process. You alluded to it earlier, but I feel really good about the leadership that's in, they've treated me terrifically. I'm almost almost part of the team. I love that they're, they're trying to leverage off all the assets that were created in his company. Technology, obviously platform architecture, support base, our support capabilities. I, I told Sandy today I wish she really would have nailed the part about, and by the way, support and our capabilities with customers as a huge differentiator and it was part of our original, Stu knows he's heard me forever. Our original DNA, we wanted to focus on two things. Great technology, keep the great technology lead and customer support and satisfaction. So those elements, now you blend that stew with really terrific Salesforce. As Ricardo says, have you guys talk with Ricardo soon? But anyway, the head of sales is hiring great athletes, particularly for the enterprise space. Then you take it with a real terrific marketing organization that's focused, Oh, had modern techniques and analytics on all those things. You know, it's, it's in my opinion, as an investor especially, I'm expecting really good things >>bar's been set well. I can't think of a better way for Sue and me to our coverage owl veranda. Thank you. This has been fantastic. You've got to go. You get a lawn to mow, you've got a vacation to get onto and you need some wordsmithing would focus your rights. You have a flight ticket. They do five hours. Hi guys. Thank you. This has been awesome. Hashtag new comm vault for our guests and I, Lisa Martin, you've been watching the cubes coverage of Convault go and 19 we will see you next time.
SUMMARY :
Go 2019 brought to you by Combolt. So a lot of energy at this event and I don't think it has anything to do with our rarefied air here So owl, you have been with convo ball as I mentioned, co-founder. So I tell people I wasn't burdened with facts And I also said we have to plan for but there's some things that, you know, Bob hammer would not have happened under So you had kind of been a modern, we need to get to market quicker with some real pros. Talk, talk us through a bit, some of the, how do you make sure trusted yet innovative and new that the reliability that customers have come to rely on Convolt for translates into what example of somebody that was with the company before a tremendous So that was all part of the transitioning here and has the new routes to market, new partner focus, so PSI focuses. So you know, Monday we announced metallic, It's important that some of the existing going to be and what should we expect to see from you personally? There's a lot of technology as you guys know, I would love to get some anecdotal feedback from you of some of the things that you've heard over the last three days we do to a personal level, you know, recovery and those kinds of things. That was a really great message that you guys were able to extend to the audience today and we wanted I think that was good. And one of the things Matthew said on main stage, first of all, I love him. So much that we learn this week at the shows. on the heels of what we consider humbled, proud leadership with the Gartner magic So those elements, now you blend I can't think of a better way for Sue and me to our coverage owl
SENTIMENT ANALYSIS :
ENTITIES
Entity | Category | Confidence |
---|---|---|
Miranda | PERSON | 0.99+ |
Lisa Martin | PERSON | 0.99+ |
Matthew | PERSON | 0.99+ |
Nashville | LOCATION | 0.99+ |
Chris Powell | PERSON | 0.99+ |
Colorado | LOCATION | 0.99+ |
Lisa | PERSON | 0.99+ |
February of 2019 | DATE | 0.99+ |
two days | QUANTITY | 0.99+ |
20 years | QUANTITY | 0.99+ |
Rob | PERSON | 0.99+ |
NASA | ORGANIZATION | 0.99+ |
Bob | PERSON | 0.99+ |
Sanjay | PERSON | 0.99+ |
Miranda Foster | PERSON | 0.99+ |
Hedvig | ORGANIZATION | 0.99+ |
Robin | PERSON | 0.99+ |
five hours | QUANTITY | 0.99+ |
Stu Miniman | PERSON | 0.99+ |
Convolt | ORGANIZATION | 0.99+ |
Al Bunte | PERSON | 0.99+ |
Comvalt | ORGANIZATION | 0.99+ |
Al. | PERSON | 0.99+ |
eight months | QUANTITY | 0.99+ |
Sue | PERSON | 0.99+ |
Bob hammer | PERSON | 0.99+ |
Monday | DATE | 0.99+ |
Sonic healthcare | ORGANIZATION | 0.99+ |
60 years | QUANTITY | 0.99+ |
last year | DATE | 0.99+ |
Mercer Rowe | ORGANIZATION | 0.99+ |
yesterday | DATE | 0.99+ |
nine years | QUANTITY | 0.99+ |
two reasons | QUANTITY | 0.99+ |
Al | PERSON | 0.99+ |
Combolt | ORGANIZATION | 0.99+ |
two | QUANTITY | 0.99+ |
Denver, Colorado | LOCATION | 0.99+ |
Gartner | ORGANIZATION | 0.98+ |
two things | QUANTITY | 0.98+ |
today | DATE | 0.98+ |
One | QUANTITY | 0.98+ |
a year ago | DATE | 0.98+ |
Combalt | ORGANIZATION | 0.98+ |
Al Bunty | PERSON | 0.97+ |
Iowa | LOCATION | 0.97+ |
one | QUANTITY | 0.97+ |
this year | DATE | 0.97+ |
Combalt | PERSON | 0.97+ |
Sandy | PERSON | 0.97+ |
PSI | ORGANIZATION | 0.96+ |
this week | DATE | 0.96+ |
SAS | ORGANIZATION | 0.95+ |
about a thousand | QUANTITY | 0.95+ |
Ricardo | PERSON | 0.94+ |
Convault | TITLE | 0.94+ |
two punch | QUANTITY | 0.93+ |
comm vault | ORGANIZATION | 0.93+ |
2019 | DATE | 0.93+ |
CommonWell | ORGANIZATION | 0.92+ |
Commvault | ORGANIZATION | 0.89+ |
last 20 years | DATE | 0.77+ |
Mo | PERSON | 0.76+ |
last three days | DATE | 0.75+ |
Stu | PERSON | 0.71+ |
combo | ORGANIZATION | 0.71+ |
David Wigglesworth, Commvault & Don Foster, Commvault | Commvault GO 2019
>> Narrator: Live from Denver, Colorado, it's theCUBE. Covering Commvault Go 2019. Brought to you by Commvault. (upbeat electronic music) >> Hey, welcome back to theCUBE. Lisa Martin with Stu Miniman. We are covering Commvault Go '19 from Colorado and Stu and I are pleased to welcome a couple of guys back to theCUBE. We've got David Wigglesworth, a VP, now VP of Global Sales and Emerging Technologies at Commvault for what, a couple weeks now David? >> About a month and five days. >> About a month, and look who's back, it's Don Foster, VP of Storage Solutions, >> Great to be back. from the Keynote stage, welcome back Don. >> Thank you very much. >> Don, and we appreciate you bringing your own personal makeup artist, Sanjay Merchandandi, >> Yeah. >> A man of many skills. >> Indeed. (laughing) >> He really is. So if this whole, like, CEO thing doesn't work, he's clearly got a career in, you know, touch-up makeup. >> In makeup. >> Yeah, all right, so Wigs we'll start with you, you've got a cool nickname, so I got to use it. You've been here for about a month or so. This is a new Commvault. We've heard a lot in the last two days. A lot of news, a lot of leadership changes, obviously, go-to-market changes, new partner offerings, lots of stuff. Tell us first, before we dig in, what attracted you to Commvault? >> That's a pretty easy question to answer, it's the leadership. So, obviously I'm very familiar with Commvault. I've competed with them in my past career. Always been a very formidable competitor. When you walked into an account in my previous life and they said they had Commvault, you usually kind-of wiped your brow, and thought 'Oh okay, I've got to find something else here to talk about' but in all seriousness, for me it was, you know, when I first noticed in the News that Sanjay had come onboard. That peaked my interest, because obviously I knew Sanjay in my previous life at EMC and at VMware. And then when I watched Ricardo join the company, I was like, okay, this is something I really need to dig into. And so when I had the opportunity to meet with them and understand the direction of where they want to take the company, which was also already just a phenomenal IT organization, just a pillar in the IT community, with what the founders were able to do in relatively short amount of time. I was really excited to be able to come over and be a part of it. >> Wigs, you've got a emerging tech under your purview, tell us a little bit about what that's going to mean in your role. >> Right now it means I'm head big, right? So, by now, everyone's heard of the acquisition that was made. That was the other thing also that really interested me, was that technology because I really think that's where the market is going and I just felt like it was a great addition to the Commvault family of products. But it's a different technology. It's calling on a different set of folks with inside of an account and it's primarily an enterprise play. It can be a go-down-market a little bit, and enterprise's is kind of where I spent the last several years of my career, the last 20 or so (laughs) and so what we've decided to do is, because it's so different, we've decided for the time being, that we were going to create a special aid organization globally to go sell that solution so that our existing core sellers can focus on our existing set of products, right? That we can be a specialist organization that can help them with their customers, selling all of the additional emerging tech, right? And so, here at the show, we've obviously spent time talking about Hedvig. Metallic is another new technology for us. Now Metallic is going to handled differently, but as we continue to grow our emerging technologies from the traditional core Commvault family of products, that's what I'm going to be focused on. So it'll begin with Hedvig. >> So for the role that you're in now, you said about a month or so, are you bringing in a brand-new sales overlay team? Are you guys hiring like crazy or are some of the Commvault OG sales-guys-or-girls shifting up, we'll say? >> For the most part, we're bringing in new talent. We're looking for people that have a broad spectrum of the experience, right. Obviously someone with strong storage background, but also people that know virtualization code, people that understand containers. Those skillsets are really important to us. And so we're busy building out both an America sales team and also building out a Nemea sales team. And then my partner, I call him my partner-in-crime, Ediz. Ediz is building out our SE organization for the same two theaters. We'll start in those two theaters and then once we get the product fully integrated, which is part of what this guy is doing, once we get the product fully integrated, then I think you'll see us start to move into some other theaters. But right now we're going to focus on those. So yes, we're hiring. Right now my LinkedIn says, "David Wigglesworth, we're hiring." >> I think I saw that actually (laughing). >> So Don, we got to dig into some of the technology with you and Avinash yesterday. >> Absolutely. >> So we're now getting most of the way through the conference, bring us inside some of the conversations you're having. I know it was one of the biggest question, we had coming in was: 'All right The Hedvig that we knew, what's going to change, how does that fit?' Blurring the lines between primary and secondary and all those discussions we had with Sanjay. So take us to how people, are they kind of getting it at this point? And we know it's a journey for the integration and where it will ultimately end. >> Here's the real interesting thing, is probably in the first, I don't know, maybe 24 hours of having conversations with people from partner exchange all the way through to basically day one of actual Commvault Go, I probably had about four, maybe five if you count one of the service providers from Customers' Partners, come up and say, "Okay look, we looked at this tech about 18, 12 months ago and it was top of our list for what we wanted to do for building out this initiative, but there was a little bit too much risk." Going okay, do we really want to invest that much on a company that is maybe not the largest, most, I wouldn't want to say, reputable, but substantial in the marketplace. Will they be there in the future? And they're like, "Now that we know you've legitimized that business "and you want to keep that technology going forward, "this is fantastic. "We totally want to go and take a re-look back at this "and see how we can apply "that back into our infrastructure." So that's a great feedback to hear, and only serves as validation that when we look at the tech and say "This is good stuff," that we know it's good stuff and then of course the next piece is always, "All right, so now when can I start using this for Commvault and?" >> Right. >> That's when we start getting into the conversations of all right, we've got some integration work to do, the partners are asking when they can start to get access to sell it and again, we've got some work to do just to industrialize what we're doing and make the experience similar and then we'll start to roll it out in a considered fashion. >> I'm curious about the education piece. One of the customers that was onstage this morning, Sonic Healthcare, one of the things he said, on main stage and when he stopped by theCUBE a couple of hours ago, was, he said: "I wouldn't be in my job," and he runs disaster recovery and business continuity for Sonic Healthcare, "I wouldn't be in my job without Commvault's support." And I really appreciated and respected how he talked about some of the failures that they had. I always think failure is a good F-word if you leverage it in that way, (agreement) failure can mean success, if you learn from it. But the support organization and the training he talked about have been instrumental. Talk to us, guys, about how you're going to be partnering together to not just enable the big partners for those large enterprise accounts but maybe even the new sales-guys-and-girls that are coming, David, to your team to help everybody really understand how best to delivery a really stellar customer experience with something as exciting now as Hedvig is. >> You want to start, since you've been working on the integration. >> Yes, absolutely. First and foremost, I've been working with Avinash and his brother, Srinivas, and a lot of their engineering team. You really start to lock in things that are repeatable and scalable in nature, right? So that if we are going to open this up to more people, we do need to have repeatable nature of the building blocks for different use cases. So there's some core work we're doing on outlining, positioning, criteria, success, what the outcome needs to be, how that ties back in to hardware. Making sure as well that we understand how the messaging really does resonate and make sure that we're following and being focused on what our core targets are. Because a solution like what Hedvig offers, you can quickly start talking about a lot of different things that could be all things to many people, and we know that that's probably the worst decision to make, because you go super wide and don't go very deep at all and you end up losing the value prop. So identifying what the real core use cases are, getting deep in how it works, one with what the structure of it looks like, making it repeatable, that's the first and foremost thing, I think, for how we can help both Ediz and Wigs' sales team, and on the support side, doing very similar things but also doing some of the programmatic work of the integration and the experience. I talk about experience, like the sending of logs, the things that Matthew Magby from Sonic Healthcare was talking about how we really helped him. We want that same level of experience tied into where the software storage platform works as well. So there's some work to be done there. But as we get it done, the enablement on the support side, as you know, we deal with storage everyday anyway, so it's not like it's a big leap, but we do have to bring them into the mix of how the actual technology works, where it breaks, why it breaks, and those are all the things that we're really focused on in the next 90 days. >> Yeah, I think the real key for me as we talk to customers and also employees is I want them all to have the same experience with the new Hedvig solution that they experience with Commvault, right? And that goes from training our employees, really getting our SEs up to speed, so they can have a meaningful conversation to be able to get a customer to say, "Yeah, I think I'd like to speak with the Special Aid team. "Please have them give me a call." And also on the enablement for the clients, and having the customer understand that you can dial to 1-800 number for support, you can talk to somebody that can lead you down a path and give you the same quality of support you've been used to whether you're calling about a Hedvig solution or whether you're calling about a Commvault solution. >> Yeah, we talked about it a little yesterday, but the scale of the offering is a little bit different. >> It is. >> And therefore, that has some challenges on the support. And something that I'm sure Commvault is going to work on making that, it's not identical for every customer but a little bit more repeatable to be able to scale out that offering. >> I would agree, I would agree. The hardest thing to do is when you have a product that has so much functionality as Hedvig is to not lose focus and try to talk way too broad. What you've really got to do is, you've got to drill down with the client try to understand where their pinpoints are and because, quite frankly, the Hedvig product can do a lot of things. >> Don: Yeah, it can. >> Who's the ideal target customers, we talked about the theaters in which you're going to be launching first. Enterprise, we talked about that. Commvault has a significant presence in the Fortune 500, I think I read about three quarters of Commvault's revenue today comes from the Fortune 500, and Stu was saying yesterday about 80% of the revenue comes from the channel. So we look at Hedvig and the enterprise for a second, customers that are new to Commvault, those existing enterprise customers, GTM both? >> Yeah, I would say, the primary focus is going to be calling on the existent customer set. It's much easier to have a conversation with someone who knows who you are, even though you may be selling a new solution, at least they know who you are and they have a positive experience with us. So that, number one, we're going to focus on our probably our top 300 global accounts to start, as well as our top enterprise accounts. So there's probably, I would say, in the two theaters I mentioned earlier, there's probably about 35 hundred accounts that we're really going to focus on, and really try to make sure that we get in front of as many as we can and tell the story. I think that's where we have to start. Now, will there be greenfield opportunities? Yeah, I think quite frankly, that the Hedvig offering is different enough that it will enable us to go call on some of accounts that aren't doing business with Commvault today, maybe doing business with some of our competitors. So hopefully we can use that to actually win more traditional Commvault business. That's the plan. >> And the reason the enterprise really makes sense, the global accounts, is most larger companies have figured out how try solve the CapEx problem, right? >> David: Yeah. >> They've figured out just the economies of scale and how they grow and move, they can kind of handle that. What really still becomes a challenging piece is the operational efficiency. So, can I get the right solution at the right cost, but do it in a way that I'm actually making things more simplified? I'm not actually exploding more complexity into my environment. That's really where the Commvault data management platform and the Hedvig solution together really make a really solid story. >> All right, so Wigs, Don's team's really got their work cut out for them with all the integration work and know they've got a cadence and a roadmap. For you, obviously, new logos, there's got to be revenue goals. What are some of the key KPIs to measure how this becomes a successful acquisition? >> Well if my CEO is standing close by, he may be in earshot of this, right now it's trying to drive as much revenue as we can. But we also have to realize that we also have to build a pipeline, right? So right now my main focus here is I got to get a team in place that can go articulate the value of this solution to a client, right, number one, both technically and then working with Ediz to get the SE team in place, so that's number one. Number two, while we're doing that, we need to build a pipeline, right? When you make an investment, as you guys know, you're expected to start getting a return on that pretty quickly. And, it's nice, we inherited some nice pipeline with the acquisition. But with opportunity comes responsibility and so we've got to build that pipeline up and really get out in front of customers and find some opportunities that we can not only try to finish for this second half so we can hit all of our financial metrics, but really build pipeline for FY21, for us which starts in April. >> So the voice of the customer is, really can be really powerful. We've heard from a number of Commvault customers on our program yesterday, today on main stage. Is there a plan, Wigs, from your perspective, to get customers into some sort of data so that you have proof in the pudding to show those large enterprises and those theaters to help build that pipeline. Look at someone who's been an existing Commvault customer for five, 10 years or so, here's the, I don't want to say migration path, but maybe upgrade path to expand footprint in there. Here's how we did it, here's why this was ideal for this customer. Plans to get those early adopters to help you dial up the pipeline? >> So have you been reading my 'Go to market strategy' (laughing) 'cause you kind of you basically just read it. So yes, listen we are inheriting some nice accounts with Hedvig. They have some nice logos out there which is really good. And it's a good foundation for us to build upon. But we're very fortunate in that our core sellers have some really good relationships with some pretty large customers really in all different industries. And so, what we're doing right now is we're trying to identify probably about 10 accounts that make sense. That are really strong partners. They don't have to necessarily be really big customers, but just really strong partners that want to work together with us. And exactly what you just said, let's get in front of them, let's give them an opportunity to play with the technology and have them help us figure out, we think we have a pretty good idea what the go-to-marketing messaging should be for our existing customer base but certainly don't assume that we know everything. So have them help us build that strategy. So that is absolutely the plan. >> We've been hearing a lot about the last couple of days, of just, the openness of Commvault. Whether it's, I really thought it was cool with Metallic that the telemetry that partners can get to help customers, maybe even before a customer knows of an issue or an opportunity, but this telemetry, this 'let's learn from our customers,' couldn't agree as a marketer with you more about, we might think we have a great tagline, great messaging, but it's the users who need to validate that. What I'm hearing a lot over the last day and a half is how receptive Commvault is. We're listening to our customers, whether it's existing and comeback customers that Sanjay's team are dealing with, or even through partners. That message is loud and clear, and that's pretty important. >> Yeah, I couldn't agree more. And I'll be honest with you, what's it's also been able to give us an opportunity to do is where we've had some relationships, quite frankly, that maybe we need to work a little harder on. Hedvig has given us that opportunity to kind of start those conversations as well. I think there's a lot of value, both on the existing opportunities as well as growing the business overall. >> Guys, nothing short of a lot of work ahead. But, pretty exciting stuff. We thank you both. Wigs, welcome again to Commvault. >> Thank you. >> Can't wait for next year. Going to bring some cool customers on the program. >> Yeah, absolutely. >> Looking forward. The buzz is so amazing this year. So many customers have said, "I know you weren't here last year, but wow," and that's what they've said. I can't wait to see what this is going to be like next year. Thank you for having us on here. >> You've got to come back. >> Absolutely we will. >> Yeah? >> Yeah. >> All right, guys, thank you for joining Stu and I. >> Thank you both very much. >> Thank you. >> For Stu Miniman, I am Lisa Martin, and you're watching theCUBE from Commvault Go '19. (upbeat electronic music)
SUMMARY :
Brought to you by Commvault. and Stu and I are pleased to welcome from the Keynote stage, welcome back Don. he's clearly got a career in, you know, touch-up makeup. We've heard a lot in the last two days. I really need to dig into. what that's going to mean in your role. of the acquisition that was made. and then once we get the product fully integrated, So Don, we got to dig into some of the technology with you and all those discussions we had with Sanjay. and say "This is good stuff," that we know it's good stuff and make the experience similar and the training he talked about on the integration. and on the support side, doing very similar things and having the customer understand but the scale of the offering is a little bit different. And something that I'm sure Commvault is going to work on and because, quite frankly, the Hedvig product about 80% of the revenue comes from the channel. and tell the story. and the Hedvig solution together What are some of the key KPIs to measure that can go articulate the value to help you dial up the pipeline? So that is absolutely the plan. that the telemetry that partners can get to help customers, that maybe we need to work a little harder on. We thank you both. Going to bring some cool customers on the program. and that's what they've said. and you're watching theCUBE from Commvault Go '19.
SENTIMENT ANALYSIS :
ENTITIES
Entity | Category | Confidence |
---|---|---|
David | PERSON | 0.99+ |
Lisa Martin | PERSON | 0.99+ |
David Wigglesworth | PERSON | 0.99+ |
Matthew Magby | PERSON | 0.99+ |
Don Foster | PERSON | 0.99+ |
Sanjay Merchandandi | PERSON | 0.99+ |
Stu Miniman | PERSON | 0.99+ |
five | QUANTITY | 0.99+ |
April | DATE | 0.99+ |
Srinivas | PERSON | 0.99+ |
Commvault | ORGANIZATION | 0.99+ |
24 hours | QUANTITY | 0.99+ |
two theaters | QUANTITY | 0.99+ |
Sonic Healthcare | ORGANIZATION | 0.99+ |
Stu | PERSON | 0.99+ |
last year | DATE | 0.99+ |
ORGANIZATION | 0.99+ | |
Metallic | ORGANIZATION | 0.99+ |
Hedvig | ORGANIZATION | 0.99+ |
Sanjay | PERSON | 0.99+ |
one | QUANTITY | 0.99+ |
VMware | ORGANIZATION | 0.99+ |
Don | PERSON | 0.99+ |
next year | DATE | 0.99+ |
yesterday | DATE | 0.99+ |
Avinash | PERSON | 0.99+ |
today | DATE | 0.99+ |
EMC | ORGANIZATION | 0.99+ |
both | QUANTITY | 0.99+ |
One | QUANTITY | 0.99+ |
first | QUANTITY | 0.99+ |
Ediz | PERSON | 0.99+ |
Ediz | ORGANIZATION | 0.99+ |
second half | QUANTITY | 0.99+ |
this year | DATE | 0.99+ |
First | QUANTITY | 0.98+ |
Denver, Colorado | LOCATION | 0.98+ |
Colorado | LOCATION | 0.98+ |
CapEx | ORGANIZATION | 0.98+ |
Hedvig | PERSON | 0.98+ |
1-800 | OTHER | 0.97+ |
America | LOCATION | 0.96+ |
about 35 hundred accounts | QUANTITY | 0.96+ |
about 80% | QUANTITY | 0.95+ |
Keynote Analysis, Day Two | Commvault GO 2019
>>Live from Denver, Colorado. It's the cube covering comm vault. Go 2019 brought to you by Combolt. >>Hey, good morning. Welcome to the cubes coverage of combo go 19 I'm Lisa Martin and it was stupid man. Hey Sue. Hey Lisa. Are you ready? I was going to ask you. Yes. Are you ready? >>I believe the statement this morning was, we're born ready. >>We are born ready? Yes. That was a big theme this morning. It's the theme of the event here at con Volvo 19 in Colorado and great parody this morning of all these old video clips of all these actors including the Lego movie stars from saying I'm ready. Even SpongeBob. That one got me, so we had a great day. Yesterday's to love some news came out Monday and Tuesdays a lots of great stuff to talk about. We had there a lot of their C level execs and let a new changes a call yesterday. Really got the vibe of, Hey, this is a new Combalt. >>It's interesting Lisa, because one of the things we've been talking about is the 20 years of pedigree that the company has. This Andre Mirchandani said yet they're doing some new items. I was talking to some of the partners in there like how come metallics like a separate brand, don't you worry about brand spread? We knew a thing about having too many brands on the program so it is the history, the experience, the lessons learned, the war chest as they said of all of the things that have gone wrong over the years and I sure know that from my time living on the vendor side is there's no compression algorithm for all the experience you've had and like, Oh we fixed something in that stays in the code as opposed to there's something brand new might need to work through things over time but metallic a separate brand but leveraging the partnerships and the go to market and the experience of Convolt overall. >>So if you want, my quick take is, you know metallic. I definitely, I think coming out of here is the thing we will be talking the most about their SAS plus model. I want to see how that plays in the marketplace. As I probed Rob, when we interviewed him, customers, when you think about SAS, it should just be, I worry about my data and I get up and running and they said they have a very fast up and running less than 15 minutes. That's great. But some of that optionality that they built in, Oh well I can bring this along or I can add this and do this. It's always worried that a wait, do I have to remember my thing? And as it changes down the road, do I have everything set up right? Those are things that we're trying to get away from when we go to a SAS or cloud model. >>And to your point, another theme of the show has been about operational simplification, not just what Combolt is doing internally to simplify their operations, but what they need to deliver to customers. Customers want simplicity rates. Do we, we talk about that at every show regardless of industry, but there is this, this line, and maybe it's blurring, >>like we talked a lot about blurred lines yesterday of too much choice versus simplification. Where's the line there? >> Yeah and a great point Lisa, so one of the items Sandra Mirchandani said yesterday in his keynote was that blurring the line between primary and secondary storage and I probed him on our interview is Convolt going into the primary storage market with Hedvig. Hedvig has got a, you know, a nice offering, strong IP, good engineering team. I think they want to make sure that customers that have bought head vigor want to keep buying Hedvig we'll do it, but it really, I think two years from now when you look back at is that core IP, how does that get baked into the solution? That's why they bought it. That's where it's going to be there. I don't think we're going to be looking two years from now and saying, Oh wow know Convolt they're going up against all the storage star Walton competing a bit gets HCI and everything. >>They have a strong partnership, so I think I got clarity on that for the most part, even though the messaging will will move over time on that, it will move over time on that. >> That's a good point that the song blurred lines kept popping into my head yesterday as we were talking about that. But one of the things that was clear was when we spoke with Rob Kalusi and about metallic, we spoke with Avinash Lakshman about Hedvig Sanjay as well as Don foster. They're already working on the technical integration of of this solutions and we even spoke with their VP of pricing. So from a customer, from a current Hedvig customer perspective, there is focus on that from Combolt's perspective. It's not just about integrating the technologies and obviously that has to be done really well, but it's also about giving customers that consistency and really for combo kind of a new era of transparency with respect to pricing. >>And another thing we talked about some of that transformation of the channel and Mercer row came on board only a couple of days officially on the job. He's helped a number of companies get ready for multicloud and absolutely we've seen that change in the channel over the last five to 10 years. Know back in his days when he was at VM world at VMware there the channel was, Oh my gosh, you know, when Amazon wins we all lose and today we understand it as much more nuance there. The channel that is successful partners with the hyperscale cloud environments, they have practices built around it. The office three 65 and Microsoft practices are an area that Convolt in their partners should be able to do well with and the metallic will tie into as well as of course AWS. The 800 pound gorilla in this space will be there. Combolt plays into that and you know, setting the channel up for that next generation with the SAS, with the software and living in a broader multicloud environment is definitely something to watch you a lot of news about the channel, not just from a leadership standpoint but also so metallic for the mid market >>really delivered exclusively through the channel but also the new initiative that they have. And we talked a little bit about this yesterday about going after and really a big focus with global systems integrators on the largest global enterprises. And when we spoke with their GTM chief of staff yesterday along with Mercer with Carmen, what they're doing, cause I said, you know, channel partners, all the channel partners that they work with work with their competitors. So you have to really deliver differentiation and it can't just be about pricing or marketing messaging goes all the way into getting those feet on the street. And that's another area in which we heard yesterday Combolt making strategic improvements on more feet on the street co-selling with partners, really pulling them deeper into enablement and trainings and to them that's one of the key differentiators that they are delivering to their partners. Yeah >>and Lisa, he, we got to speak to a number, a couple of customers we have more coming on today. It's a little bit telling that you know the average customer you talk to, they have five 10 years of experience there. They are excited about some of the new offerings, but as we've said many times metallic, the new Hedvig we want to talk to the new logos that they're going to get on board. That is something that for the partners has been an incentive. There were new incentives put in place to help capture those new logos because as we know, revenue was actually down in the last fiscal year a bit and Convolt feels that they have turned the corner, they're all ready to go. And one other note I'd like to make, the analogy I used last year is we knew a CEO was canoe CEO search was happening, a lot of things were in motion and it's almost as if you were getting the body ready for an organ transplant and you make sure that the antibodies aren't going to reject it. And in conversation with Sanjay, he was very cognizant of that. His background is dev offs and he was a CIO. We went for it, he was the CEO of puppet. So he's going to make things move even faster. And the pace of change of the last nine months is just the beginning of the change. And for the most part I'm not hearing grumbling underneath the customer seem fully on board. The employees are energized and definitely there was good energy last year, but a raise of the enthusiasm this year. >>Well Stu, first of all, you have just been on fire the last two days comparing their CEO transition to getting a body ready for a transplant. It's probably one of the best things I've heard in a long time. That was awesome. But you're right, we've heard a lot of positivity. Cultural change is incredibly difficult. You talked a minute ago about this as a 20 year old company and as we all have all experience and the industries in which we're in, you know, one of the things that's important is, is messaging that experience and talking about the things that that worked well, but also the things that didn't work well, that they've learned from that message was carried through the keynote this morning. That three customers on stage that we saw before we had to come to the side. And I, I had, my favorite was from Sonic healthcare. Matthew McCabe's coming on in shortly with us and I always appreciate, you know, I think the voice of the customer is the best brand validation that you can get. However, what's even better is a customer talking about when the technologies that they're using fail because it does happen. How are they positioned with the support and the training and the education that is giving them to make those repairs quickly to ensure business continuity and ensure disaster recovery. I think that to me that speaks volumes about the legacy, the 20 years of experience that combo has. >>Yeah, no, Lisa, you're absolutely right. There's certain products out there that we talk about uptime in 100% in this space. You, I believe the stat was about 94% success rate and we had NASA in the keynote yesterday talking about success versus partial success versus failures and Convolt really embraces that and has customers that we'll talk about that because there are times that things will happen and there are things that you need to be able to recover from ransomware. Often it is not a question of if, when it is going to be happened, at least. The other thing I want to get your comment on Jimmy chin who is the director and one of the, the cameraman of the free solo Oscar-winning free solo documentary definitely gave me a little bit of, Oh my gosh, look at some of the Heights and I was nervous just looking at some of this stuff they're doing. I like a little bit of lightweight hiking. I'm not a mountain climber, nothing like that. But he talked about when the camera goes on, there's that added pressure that goes on and it's sitting there. It's like, yeah, you know, we sit here live all day doing that. There's that, that energy to perform. But you know, we all appreciate the everybody watching and understanding that we're all human here and every time, every once in awhile a word or a mistake gets in there, but we keep going summit. Yeah, >>that's life. But also Jimmy chin, phenomenal. I think at 2018 they just won the Oscar just earlier this year for free. Solo. I have to watch that this weekend. But a couple of things that he talked about is that failure is a huge part of preparation. Couldn't agree more. What a simplified statement for somebody that not only has has skied Everest, the climbed Meru, I think they call it the shark fin of India, but what you talked about with what he documented with free solo and all of the thousands of sequences and he talked about that, Alex, I'm forgetting his last name, the guy who closed, who free soloed, El Capitan, all of these different failure scenarios that he rehearsed over and over again in case he encountered any of them, he would immediately be to remedy that situation and get himself back on track. I thought that message to me, failure is a good F-word if you use it properly. You know NASA, you mentioned yesterday and NASA was famous for coining in the 60s failure is not an option and I always say onto that cause I used to work for NASA, but it's a distinct possibility. And so what Jimmy chin shared this morning was electrified, but it also was a great understatement of what Combolt is helping their customers. We have to help you prepare for this. We can't help you prepare for all of it. As you mentioned, ransomware, it's not if but when. >>Well, right and both NASA and when the climbing is understanding where something could go wrong and therefore what the failures scenarios are. So you know rockets today you can't have a failure and by failure they mean look, if the rocket isn't going to work or something goes wrong, we need to make sure we don't have loss of life. That is something that if you look at blue origin and SpaceX that is pre eminent in there is we can't have another challenger disaster. We can't have some of these environments where we have the loss of human life. So that is number one. Some of the other ones, sometimes we know that the unknown happens or things don't go quite right. So being prepared to understand if something goes wrong, how do we recover from that? And that brings us back to the whole data protection and recovery of the environment because the best laid architecture, eventually something will happen and therefore we need to make sure that that data, the lifeblood of the company is able to be recovered and used and that the business can go forward even if some piece of infrastructure or some attack got through. >>There are, and there's inherent risk in every industry, whether you're talking about healthcare data, we talked with AstraZeneca yesterday, you know, genetics, clinical data, or you're talking about a retailer, doesn't matter. There's an inherent risks with every business and one of the most important things that I got out of the NASA talk yesterday, Jimmy Chin's talked today, some of the customers, is that preparation is key. You can't be over prepared. You really can't act fact. He said that you can't be overprepared in his line of work, but I think it applies to the inherent risks that any business has. Managing data. As we talk about Sue all the time, it's the lifeblood. It's the new oil. It is. It has to be available, accessible 24 by seven if it isn't and can't be. Businesses are massive risk in this day and age. Competitive competitors who have maybe better risk fault tolerance scenario in play. >>So that risk that they have to mitigate comes a preparation. We're going to be talking with Sandra Hamilton in just a few minutes about who leads customer success for combo. Really want to dig into the training, the support. We've heard that articulated from customers on stage that I don't wake up in the middle of the night anymore because I have this support from my trusted vendor combo and that is critical to any business staying up. Absolutely. We're going to hear from number of customers. I'm sure they're ready and we are ready for day two. We are ready. See, let's have a great day. Yeah, thanks. All right, so Sue and I will be right back with our first guest on day two of our coverage of comm Volkow for Stu. I'm Lisa Martin. We'll be right back.
SUMMARY :
Go 2019 brought to you by Combolt. Are you ready? It's the theme of the event here at con Volvo 19 in Colorado all of the things that have gone wrong over the years and I sure know that from my time living on the vendor side is And as it changes down the road, do I have everything set up right? And to your point, another theme of the show has been about operational simplification, Where's the line there? him on our interview is Convolt going into the primary storage market with They have a strong partnership, so I think I got clarity on that for the most part, But one of the things that was clear was when we spoke with Rob Kalusi and about the last five to 10 years. that's one of the key differentiators that they are delivering to their partners. That is something that for the partners has been an incentive. have all experience and the industries in which we're in, you know, one of the things that's important is, look at some of the Heights and I was nervous just looking at some of this stuff they're doing. We have to help you prepare for this. Some of the other ones, sometimes we know that the we talked with AstraZeneca yesterday, you know, genetics, clinical data, So that risk that they have to mitigate comes a preparation.
SENTIMENT ANALYSIS :
ENTITIES
Entity | Category | Confidence |
---|---|---|
Sandra Mirchandani | PERSON | 0.99+ |
Lisa | PERSON | 0.99+ |
Sandra Hamilton | PERSON | 0.99+ |
Avinash Lakshman | PERSON | 0.99+ |
Andre Mirchandani | PERSON | 0.99+ |
Sue | PERSON | 0.99+ |
Lisa Martin | PERSON | 0.99+ |
Rob Kalusi | PERSON | 0.99+ |
Microsoft | ORGANIZATION | 0.99+ |
Monday | DATE | 0.99+ |
NASA | ORGANIZATION | 0.99+ |
Convolt | ORGANIZATION | 0.99+ |
yesterday | DATE | 0.99+ |
20 years | QUANTITY | 0.99+ |
AstraZeneca | ORGANIZATION | 0.99+ |
Amazon | ORGANIZATION | 0.99+ |
Alex | PERSON | 0.99+ |
SpaceX | ORGANIZATION | 0.99+ |
Hedvig Sanjay | PERSON | 0.99+ |
AWS | ORGANIZATION | 0.99+ |
SAS | ORGANIZATION | 0.99+ |
last year | DATE | 0.99+ |
Tuesdays | DATE | 0.99+ |
less than 15 minutes | QUANTITY | 0.99+ |
Sanjay | PERSON | 0.99+ |
2018 | DATE | 0.99+ |
today | DATE | 0.99+ |
India | LOCATION | 0.99+ |
Jimmy Chin | PERSON | 0.99+ |
800 pound | QUANTITY | 0.99+ |
100% | QUANTITY | 0.99+ |
Combolt | ORGANIZATION | 0.99+ |
Matthew McCabe | PERSON | 0.99+ |
Jimmy chin | PERSON | 0.99+ |
one | QUANTITY | 0.99+ |
five 10 years | QUANTITY | 0.99+ |
Denver, Colorado | LOCATION | 0.99+ |
Don foster | PERSON | 0.99+ |
Sonic healthcare | ORGANIZATION | 0.99+ |
Rob | PERSON | 0.99+ |
24 | QUANTITY | 0.98+ |
Mercer | ORGANIZATION | 0.98+ |
this year | DATE | 0.98+ |
last fiscal year | DATE | 0.98+ |
2019 | DATE | 0.98+ |
Hedvig | ORGANIZATION | 0.98+ |
Yesterday | DATE | 0.98+ |
both | QUANTITY | 0.98+ |
20 year old | QUANTITY | 0.98+ |
Stu | PERSON | 0.97+ |
three customers | QUANTITY | 0.97+ |
seven | QUANTITY | 0.97+ |
first guest | QUANTITY | 0.97+ |
GTM | ORGANIZATION | 0.97+ |
this morning | DATE | 0.96+ |
Colorado | LOCATION | 0.96+ |
a minute ago | DATE | 0.96+ |