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Siddhartha Roy, Mat Mathews, Randy Boutin | AWS Storage Day 2021


 

>>We'll go back to the queue. It's continuous coverage of AWS storage day. We're here in Seattle home with the Mariners home, with the Seahawks home of the Seattle storm. If you're a w NBA fan your cloud migration, according to our surveys and the ETR data that we use last year was number two initiative for it. Practitioners behind security. Welcome to this power panel on migration and transfer services. And I'm joined now by Matt Matthews. Who's the general manager of AWS transfer a family of services sitting. Roy is the GM of the snow family. And Randy boudin is the general manager of AWS data sync, gents. Welcome to good to see you. Thank you. So, Matt, you heard my narrative upfront, obviously it's top of mind for it. Pros, what are you seeing in the marketplace? >>Yeah, uh, certainly, um, many customers are currently executing on data migration strategies, uh, to the cloud. And AWS has been a primary choice for cloud storage for 15 years. Right. Um, but we still see many customers are evaluating, um, how to do their cloud migration strategies. And they're looking for, you know, um, uh, understanding what services can help them with those migrations. >>So said, well, why now? I mean, a lot of people might be feeling, you know, you got, you've got a hesitancy of taking a vaccine. What about hesitancy making a move? Maybe the best move is no movable. W why now? Why does it make sense? >>So AWS offers compelling, uh, cost savings to customers. I think with our global footprint that our 11 nines of durability are fully managed services. You're really getting the centralization benefits for the cloud, like all the resiliency and durability. And then besides that you are unlocking the on-prem data center and data store costs as well. So it's like a dual prong cost saving on both ends >>Follow up on that. If I may, I mean, again, the data was very clear cloud migration, top priority F for a lot of reasons, but at the same time migration, as you know, it's almost like a dirty word sometimes in it. So, so where do people even start? I mean, they've got so much data to migrate. How can they even handle >>That? Yeah. I'd recommend, uh, customers look at their cool and cold data. Like if they look at their backups and archives and they have not been used for long, I mean, it doesn't make sense to kind of keep them on prem, look at how you can move those and migrate those first and then slowly work your way up into like warm data and then hot data. >>Okay, great. Uh, so Randy, we know about the snow family of products. Of course, everybody's familiar with that, but what about online data migration? What can you tell us there? What's the, what are customers thinking >>About? Sure. So as you know, for many their journey to the cloud starts with data migration, right? That's right. So if you're, if you're starting that journey with, uh, an offline movement, you look to the snow family of products. If you, if you're looking for online, that's when you turn to data, sync data thinks that online data, movement, service data is it makes it fast and easy to move your data into AWS. The customers >>Figure out which services to use. Do you, how do you advise them on that? Or is it sort of word of mouth, peer to peer? How do they figure it out that that's squint through that? Yeah, >>So it comes down to a combination of things. So first is the amount of available bandwidth that you have, the amount of data that you're looking to move and the timeframe you have in which to do that. Right. So if you have a, high-speed say gigabit, uh, uh, network, uh, you can move data very quickly using data sync. If, if you have a slower network or perhaps you don't want to utilize your existing network for this purpose, then the snow family of products makes a lot of sense. Call said, that's it? Call center. That's >>My answer. Yeah, there you go. Oh, you'll >>Joke. Right. See Tam that's Chevy truck access method. You put it right on there and break it over. How about, you know, Matt, I wonder if we could talk maybe about some, some customer examples, any, any favorites that you see are ones that stand out in various industries? >>Yeah. So one of the things we're seeing is certainly getting your data to the cloud is, is important, but also customers want to migrate their applications to the cloud. And when they, when they do that, they, uh, the many applications still need ongoing data transfers from third parties, from ex partners and customers and, and whatnot. So, great example of this is, uh, FINRA and their partnership with AWS. So a FINRA is the single largest, um, uh, regulatory body for securities in the U S and they take in 335 billion market events per day, over 600,000 of their member brokers, registered brokers. So, uh, they use, um, AWS transfer family, uh, secure file transfers, uh, to get that data in an aggregated in, in S3, so they can, um, analyze it and, and, uh, really kind of, uh, understand that data so they can protect investors. So that's, that's a great example. >>So it's not just seeding the cloud, right? It's the ongoing population of it. How about, I mean, how do you guys see this shaping up the future? We all talk about storage silos. I see this as, you know, the cloud is in some ways a silo Buster. Okay. We've got all this data in the cloud now, but you know, you can not apply machine learning. There are other tooling, so what's the north star here. >>Yeah. It's really the north star of getting, you know, we want to unlock, uh, not only get the data in the cloud, but actually use it to unlock the benefits of the cloud has to offer. Right. That's really what you're getting at, aggregating all that data, uh, and using the power of the cloud to really, um, you know, harness that power to analyze the data. It's >>A big, big challenge that customers have. I mean, you guys are obsessed listening to customers, you know, w what kinds of things do you see in the future? Sid and Randy, maybe, maybe see if you can start, >>Uh, I'll start with the I'll kind of dovetail, on example, a Matthews, uh, I'll talk about a customer join, who moved 3.4 petabytes of data to the cloud joined was a streaming service provider out of Germany. They had prohibitive on-prem costs. They saved 500 K per year by moving to the cloud. And by moving to the cloud, they get much more of the data by being able to fine tune their content to local audiences and be more reactive and quicker, a reaction to business changes. So centralizing in the cloud had its benefits of access, flexibility, agility, and faster innovation, and faster time to market. Anything you'd add, right. >>Yeah, sure. So we have a customer Takara bio they're a biotech company. Uh, they're working with genome sequencing, right? So data rich information coming out of those sequencers, they're collecting and analyzing this data daily and sending it up into AWS for analysis, um, and, uh, by using data sync in order to do that, they've improved their data transfer rate by three times. And they've reduced their, uh, overhead six by 66% in terms of their process. >>Guys get, must be blown away by this. I mean, we've all sort of lived in this, so I'm prem world and you sort of lay it out infrastructure, and then you go onto the next one, but the use cases are so diverse. The industry, examples. Matt will give you the last >>Word here. Yeah, no, w w what are we looking to do? You know, we, we always want to listen to our customers, uh, but you know, collectively our, our services and working across other services, AWS, we really, uh, want to help customers not only move their data in the crowd, but also unlock the power of that data. And really, um, you know, uh, we think there's a big opportunity across their migration and transfer services to help customers choose, choose the right service, uh, based on their, where they are in their cloud migration, uh, and, and all the different things they're dealing with. >>I've said a number of times the next 10 years is not going to be like the last 10 years. It's like the cloud is growing up. You know, it's out of the infancy stage. Maybe it's an adolescent. So I don't really know exactly, but guys, thanks so much for coming to the cube and sharing your insights and information. Appreciate it. And thank you for watching everybody keep it right there. More great content from AWS storage day in Seattle.

Published Date : Sep 2 2021

SUMMARY :

what are you seeing in the marketplace? And they're looking for, you know, um, uh, understanding what services can help them with those I mean, a lot of people might be feeling, you know, you got, you've got a hesitancy of that you are unlocking the on-prem data center and data store costs as well. a lot of reasons, but at the same time migration, as you know, it's almost like a dirty word sometimes I mean, it doesn't make sense to kind of keep them on prem, look at how you can move those and migrate those first and What can you tell us there? you look to the snow family of products. Or is it sort of word of mouth, peer to peer? So first is the amount of available bandwidth that you have, Yeah, there you go. How about, you know, Matt, I wonder if we could talk maybe about some, some customer examples, any, any favorites that you see So a FINRA is the single largest, I see this as, you know, the cloud is in some ways a silo Buster. aggregating all that data, uh, and using the power of the cloud to really, um, you know, you know, w what kinds of things do you see in the future? So centralizing in the cloud had its benefits of access, flexibility, And they've reduced their, uh, overhead six by 66% in terms of their process. I mean, we've all sort of lived in this, so I'm prem world and you sort of lay it out infrastructure, uh, but you know, collectively our, our services and working across other services, And thank you for

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Siddhartha Roy & Mark Cree | AWS Storage Day 2021


 

>>Welcome back to the cubes coverage of AWS storage. They were here in downtown Seattle, crisp downtown Seattle. Winter is coming we're to talk about the snow unintended and also the ever expanding cloud, the cloud it's in a way it's like the universe, it's moving out to the edge and to the data center, which is literally another edge node. If you think about it, Mark Curry is here as the general manager of AWS gateway and Sid Roy is the GM of AWS snow family. Folks. Welcome. Good to see you. Thank you. So mark, talk about how you think about on-prem and hybrid. >>That's an excellent question, Dave. So I represent a group of services called storage gateway, and that's exactly what storage gateway does. Is it bridges your on-prem applications with the cloud? And the way we do that is we deliver it with really four services that we all call it. We call it gateway is the first one being volume gateway. And what volume gateway does is give you a way to connect your block storage on prem with the cloud for file shares for backup is what popular application there. And, uh, for applications that can tolerate some latency and that's a traditional service, then we, uh, came out with something called virtual tape gateway, which I'm personally really excited about because we all know about, you know, the big clunky tapes that have been around for 50 years, that you have to have trucks pick up and go store in a mountain and all that, um, with the virtual tape gateway, what we can do is we all have our gateways install either as a software package on-prem or as an appliance hardware appliance, but we put the tape gateway on prem and the customer is able to back up their tapes to us. >>And we look like a tape drive, virtual tape dry. So what we're doing is we're allowing the customer to basically digitize in the cloud, all of their legacy tapes. And this I think is a huge industry and we've got some great customers there. One would be formula one. Um, they've used virtual tape library. Our gateway to, um, basically could reduce the recovery time from five days down to one. So big impact there. Uh, the next gateway is our file gateway. And what I felt gateway does, again, sits on-prem either the software package or as a hardware appliance and fell gateway exposed as both an SMB share for Microsoft traffic and then an NFS share for your NFS traffic. And basically what we do as we front end S3 with this gateway. And so the gateway caches, so your active workflow gets really great performance, but you can move your inactive data to the cloud in S3, uh, where you've got durable storage. >>It's, you know, it's over multiple regions. You can run all of our analytics on that, on that data as well. Um, a good example, there would be modernize. A company worked on the COVID vaccine. They used storage gateway the file version to move their instrumentation and scientific data into the cloud, where once it's up in S3 week, you know, we've got a really robust set of tools, allow them to do analytics on it. And then finally, but not least our last announcement was something called FSX gateway and FSX is a chemical product. So we offer FSX as a windows file system or file share in the cloud. Um, the, the gateway basically acts as a cache to that. So a customer can put our FSX gateway on prem in lieu of like a server of some sort, and we'll cash all the traffic for that active workflow again, and then push their inactive data back to the FSX file system in the cloud. >>Cool. Lots of ways to get data to the cloud compatibility >>Issues. So, excellent. Thank you for that. Mark said, >>We know about snowball snowcones snowmobile all the snows, where does that fit >>In? Yeah. So let me, let me talk about the AWS edge. First, the broader edge spectrum of AWS spans many things from snow to outpost, to IOT, where there's a lot of data being created at the edge within this edge spectrum. There's the rugged mobile edge, which is where snow plays, right? So snow's purpose is really to capture transform and optionally move the data from rugged edge to AWS, right? And in our portfolio we have different devices. Uh, so let me start with the stone device. We announced last year in 2020, uh, snow cone is a small, uh, tissue box sized device. You know, it, it, it is portable. It's highly mobile, portable, rugged. It can, it can capture data from rugged sensory and end points and industrial equipment. And once we capture the data, you can process the data locally right there. And then if you have to send the data back to AWS, you can ship the device back or use data sync to transfer the data back at VWs. >>Now, if you have higher compute needs, where you have what we call the core edge, where it's not portable, but you need to kind of process there. We have the snowball edge device now that can be single known or multi-node snowball edge devices in groups of clusters for storage at storage edge compute. There, you can process like large scale data capture and transform it right there with, you know, machine learning or other data management and analytics right there for real time and AI based edge local decisions. So I'll give you a couple of examples in each category. So for snowcones, for example, we are partnering with Facebook to deliver, uh, private, LTE based, uh, networks for, uh, remote and rural areas where the connectivity is not here there. Right? So, so, uh, we are serving those communities in partnership with Facebook to deliver private LTE networks. The second example I'll give you is with the snowball edge device, that multiple nodes, we, us air force recently demonstrated, uh, that ABM a system, which is the advanced battle management system, where they can do like a lot of data capture and local simulation with AI and ML on containers, right on the snow cone, uh, on the snowball edge devices. So those are two examples of how we're doing, uh, edge local processing and capture. >>Well, I think, I think you guys got it right. You got a lot of ways to get data on the on-ramps into the cloud, but I I'm particularly struck by your edge. You know, we didn't get into the it strategy, but the idea of processing locally, bringing machine learning, uh, you know, cause the future we think anyway is AI and for instance, where the data lives, right. And yet, like you said, if you want to bring it back and bring it back and we have ways to get it back. Right, exactly. I'll give you guys the last word. >>Well, I, I would just say, you know, our FSX gateways of relatively new announcement, it's got some really cool applications for, um, high-performance Microsoft applications, but also for remote offices that want to share files. >>Great. Well guys, mark said, thanks so much for coming on the cube. Thank you for sharing the insights and the data and really appreciate it. Okay. Thank you for watching. This is the cubes coverage of AWS storage day. Keep it right there.

Published Date : Sep 1 2021

SUMMARY :

So mark, talk about how you think about on-prem And the way we do that is we deliver it with really four services And so the gateway caches, so your active where once it's up in S3 week, you know, we've got a really robust set of tools, Thank you for that. And then if you have to send the data back to AWS, So I'll give you a couple of examples in each category. but the idea of processing locally, bringing machine learning, uh, you know, Well, I, I would just say, you know, our FSX gateways of relatively new announcement, it's got some really cool applications Thank you for sharing the insights and the

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Siddhartha Dadana, FINRA & Gary Mikula, FINRA | Splunk .conf18


 

>> Live from Orlando, Florida, it's theCUBE, covering .conf 18. Brought to you by Splunk. >> We're back in Orlando, everybody, at Splunk .conf18, #splunkconf18. I'm Dave Vellante with my co-host Stu Miniman. You're watch theCUBE, the leader in live tech coverage. We like to go out to the events. We want to extract the signal from the noise. We've been documenting the ascendancy of Splunk for the last seven years, how Splunk really starts in IT operations and security, and now we hear today Splunk has aspirations to go into the line of business, but speaking of security, Gary Mikula is here. He's a senior director of cyber and information security at FINRA, and he's joined by Siddharta "Sid" Dadana, who's the director of information security engineering at FINRA. Gentlemen, welcome back to theCUBE, Gary, and Sid, first-timer, welcome on theCUBE. So, I want to start with FINRA. Why don't you explain, I mean, I think many people know what FINRA is, but explain what you guys do and, sort of, the importance of your mission. >> Sure, it's our main aspiration is to protect investors, and we do that in two ways. We actually monitor the brokers and dealers that do trades for people, but more importantly, and what precipitated our move to the Cloud was the enormous amount of data that we have to pull in daily. Every transaction on almost every US stock market has to be surveilled to ensure that people are acting properly, and we do that at the petabyte scale, and doing that with your own hardware became untenable, and so the ability to have elastic processing in the Cloud became very attractive. >> How much data are we talking about here? Is there any way you can, sort of, quantify that for us, or give us a mental picture? >> Yeah, so the example I use is, if you took every transaction that Visa has on a normal day, every Facebook like, every Facebook update, and if you took every Twitter tweet, you added them altogether, you multiplied it by 20, you would still not reach our peak on our peak day. >> (laughs) Hence, Splunk. And we'll talk about that but, Sid, what's your role, you got to architect all this stuff, the data pipeline, what do you... >> So, my role is basically to work with the webs teams, application teams to basically integrate security in the processes, how they roll out applications, how they look at data, how they use the same data that security uses for them to be able to leverage it for the webs and all the performances. >> So, your mission is to make sure security's not an afterthought, it's not a bolt-on, it's a fundamental part of the development process, so it's not thrown over the fence, "Hey, secure this application." It's built in, is that right? >> Yes. >> Okay. Gary, I wonder if you could talk about how security has changed over the last several years. You hear a lot that, well, all the spending historically has been on keeping the bad guys out the perimeter. As the perimeter disappears, things change, and the emphasis changes. Certainly, data is a bigger factor, analytics have come into play. From your perspective, what is the big change or the big changes in security? >> So, it's an interesting question. So I've been through several paradigm changes, and I don't think anyone has been as big as the move the Cloud, and... The Cloud offers so much opportunity from a cost perspective, from a processing perspective, but it also brings with it certain security concerns. And we're able to use tools like Splunk to be able to do surveillance on our AWS environments in order to give us the confidence to be able to use those services up there. And so, we now are actually looking at how we're going to secure individual AWS services before we use them, rather than looking to bring stovepipe solutions in, we're looking to leverage our AWS relationship to be able to leverage what they've built out of the box. >> Yeah, people oftentimes, Stu, talk about Cloud security like it's some binary thing. "Oh, I don't want to go the Cloud, because Cloud is dangerous" or "Cloud security is better". It's not that simple, is it? I mean, maybe the infrastructure. In fact, we heard the CIA, Stu and I were in D.C. in December, we heard the CIO of the CIA say, "The Cloud, its worse day is better than my client's server from a security perspective." But he's really talking about the infrastructure. There's so much more to security, right? >> Absolutely, and, so I agree that the Cloud gives the opportunity to be better than you are on PRAM. I think the way FINRA's rolled out, we've shown that we are more secure in the Cloud than we have been on traditional data centers, and it's because of our ability to actually monitor our whole AWS environment. Everything is API-based. We know exactly what everybody's doing. There's no shadow IT anymore, and those are all big positives. >> Yeah, I'm wondering how you've, what KPIs you look at when you look at your Splunk environment. What we hear from Splunk, you know, it's scalability, cost, performance, and then that management, the monitoring of the environment. How are they doing? How does that make your job easier? >> So, I think we still look at the same KPIs that Splunk advertises all the time, but some of the reasons, from our perspective, we kind of look at it in terms of, how much value can we give it to not just one part of the company, but how can we make it much more enhanceable part for everyone in the organization. So, the more we do that, I think that makes it a much better ROI for any organization to use a product like this one. >> You guys talk about the "shift left" movement. What is "shift left" and what is the relevance to security? >> Yeah so, "shift left" is a concept where, instead of looking at security as a bolt-on, or an add-on, or a separate entity, we're looking to leverage what are traditional DevOp tools, what are traditional SDLC pipeline roles, and we're looking at how we integrate security into that, and we use Splunk to be able to integrate collection of data into our CDCI pipelines, and it's all hands-off. So, somebody hits a button to deploy a new VPC and AWS, automatically things are monitored and into our enterprise search, I'm sorry, enterprise security SIM, and automatically being monitored. There's no hands-on that needs to be done. >> So, on a scale of one to five, thinking of a maturity model in terms of, in a DevOps context, five being, you know, the gold standard and one being you're just getting started. Where would you put FINRA on that spectrum, I mean, just subjectively? >> So, I'll never say that we're a five because I think there's always, >> You're never done. >> You're never done and there's always room for improvement, but I think we're at least a strong four. We've embraced those concepts, and we've put them into action. >> And so, I thought so, and I want to ask you from a skill standpoint how you got there. So, you've been around a long time. You had a Dev team and an Ops team before the term DevOps even came around, right? And we talk about this a lot, Stu. What did you do with the Ops guys and the Dev guys? Is it OpsDev or DevOps? Did you retrain them? Did you fire them all and hire new people? How did you go through that transition? >> Yep, that's a fair thing. I went to my CISO John Brady a couple of years ago and I told him that we were going to need to get these new skill sets in, and that I thought I had the right person in Sid to be able to head that up, and we brought in some new talent, but we also retrained the existing talent because these were really bright people, and they still had the security skills. And what Sid's been able to do is to embrace that and create a working relationship with the traditional DevOps teams so that we can integrate into their tools. >> So, it does include a little bit work even on our end to do where you kind of learn how the DevOps forces work, so you've got to do it on your own to first figure out things and then you can actually relate to the problems which they will go through and then you work through problems with them, rather than you designing up a solution and then just say, "Hey, go and implement it out." So, I think that kind of relationship has helped us and in the long run, we hope to do a bit better work. >> Yes, Sid, can you bring us in a little bit, when you look at your Splunk deployment, FINRA'S got a lot of applications, how do you get all those various applications in there? You know, Splunk talks about, you can get access to your data your way, do you find that to be the reality? >> Yes, to a certain extent, so... Let's take a step back here. So our design is much more hybrid-oriented. So, we use Splunk Cloud, but that's primarily for our indexers whereas we host our own sort of class receptor. All the data basically goes in from servers from AWS components, from on-prem, basically it flows into our Splunk Cloud indexers, and we use a role-based access management to actually give everyone access to whatever data they need to be looking at. >> Alright. The number of enhancements from 702, updates, the Cloud, Gar-Gar, is there anything that's jumped out that's going to architecturally help your team? >> So, I think one of the interesting things is the new data pipeline, and to be able to actually mangle that data before I get it into my Splunk indexers is going to be really really life-changing for us. One of the hard parts is that developers write code and they don't necessarily create logs that are event-driven. They don't have date-time stamps, they do dumps. So, I'm going to be able to actually massage that before it hits the indexers, and it's going to speed up our ability to be able to provide quick searches because the indexers won't be working on mangling that data. >> And how big of a deal is it for you? They announced yesterday the ability to scale storage and compute separately in a more granular fashion, is that a big deal for you? >> So, I actually, I remember speaking to Doug Merritt probably three years ago. >> You started this! (laughing) >> And I said, "Doug", I said, "I really think that's the direction that you need to go. You're going to have to separate those two, eventually, because we're doing a petabyte scale, we realized very early that that'd need to be done. And so, it's really really refreshing to see, because it's going to be transformative to be able to do compute-on-demand after that. Because now we can start looking at API brokers, and we can start looking at containers, and all those other things can be integrated into Splunk. >> Love having customers on like you guys, so knowledgeable. I have to ask, switch gears a little bit, I want to ask you about your security regime. We had a customer on yesterday, and it was the CISO who reported to him. He was the EVP, and he reported to the CIO. A lot of organizations say, "You know what? We want the CISO to be separate from the CIO. Cause it's like the, you know, the fox in the henhouse kind of thing. And we want that a little bit of tension in there." How do you guys approach it? What's the regime you have for... >> That is a fair question, and I've heard that from many other CISOs that have that same sort of complaint. And I think it's really organization-based. And I think, do you have the checks and balances in place? First of all, our CIO, Steve Randich, is extremely, he cares a lot about security, and he is very good at getting funding for us for initiatives to help secure the environment. But more importantly, our board of directors bring up security at every board event. They care about it, they know about it, and that permeates through the organization. So there's a checks and balances to make sure that we have the right security in place. And it's a working relationship, not adversarial at all, so, having our CISO John Brady report to Steve Randich, the CIO, has not been a hindrance. >> And I think that's a change in the last several years, because that regime that I described, which was, there was sort of a wave there, where that became common, and I think you just hit on it. When security became a board-level issue, and for every Fortune 1000, Global 2000 company, it's a board-level issue. They talk about it every board meeting. When that occurred, I think there was an epiphany of, "We need the CIO to actually be on this." And you want the CIO to be responsible for that. And the change was, it used to be, "Hey, if I fail, I get fired." And I think boards now realize that "failure" in security doesn't mean you got breached. >> Sure. >> You know. Breaches are going to happen. It's how you respond to them and, you know, how you react to them that is becoming more important. So there's much more transparency around security in our view. I wonder if you agree with that. >> I think there's transparency. And the other thing is is that you have to put the decision-making where it makes the most sense. Most of the security breaches that we're talking about are highly technical in nature, where a CIO is better able to evaluate some of those decisions, not all companies have a CEO that came from a technology train in order to be able to make those decisions. So, I think it makes more sense to have the CISO report to somebody in the technology world. >> Great, thank you for that. Now, the other question I have for you is, in terms of FINRA's experience with Splunk, did it start with SecOps and security, or was it, sort of, IT operations, or...? >> It did, it started with security. We were disenfranchised with traditional SIMs that were out there, and we decided to go with Splunk, and we made the decision that security was going to own it, but we wanted it to be a corporate asset from day one. And we worked our tails off to integrate, through brown bags, through training. So we permeated through the organization. And, on any given week, we pull about 35-40% of all of technology is using Splunk at FINRA. >> So, I'm curious as to, we heard some announcements today, I don't know if you saw them, about, you know, Splunk Next, building on that, Splunk for the line of business, the business flow, they did a nice demo there. Do you see, because security sort of was the starting point, and your mission was always to permeate the organization, do you see that continuing to other parts of the organization more aggressively now given this sort of democratization of data for the business lines, and... Will you guys be a part of that, directly? >> We hope so. We hope we are part of that change, too. I mean, the more we can use the same data for even business users that will help them, that would relieve a lot of, and they made this point again and again in the keynote, too, that, the It Ops and SecOps are already burdened enough. So, how do we make life easy for business users who actually leverage the same data? So we hope to be able to put these tools up and see if it can make any difference to business users. >> So, you guys have put a lot of emphasis on integrating with Splunk and AWS Cloud. You have a presentation later on today at .conf18 around the AWS Firehose that you have with Splunk. What's that all about? What's the AWS Firehose? How are you integrating it? Why is it important? >> So, it is streaming and it allows me to get information from AWS that's typically in something called the CloudWatch Logs, that is really difficult to be able to talk to. And I want to get it into the Splunk so I can get more value from it. And what I'm able to do is put something called a subscription filter on it, and flow that data directly into Splunk. So, Splunk worked with AWS to create this integration between the two tools, and we think we've taken it to a high level. We use it for Lambda, to grab those logs, we use it for VPC Flow Logs, we're using it for SaaS Providers, provide APIs into their data, we use it for that, and finally, we're going to be doing database activity monitoring, all leveraging this same technology. >> Love it, I mean, you guys are on the forefront of Cloud and Splunk integration, Cloud adoption, DevOps, you guys have always been great about sharing your knowledge, you know, with others, and we really appreciate you guys coming on theCUBE. Thank you. >> Thanks for having us. >> You're welcome. Alright, keep it right there, everybody. Stu and I will be back. You're watching theCUBE from .conf18, Splunk's big user conference. We'll be right back. (electronic music)

Published Date : Oct 3 2018

SUMMARY :

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Siddhartha Agarwal, Oracle Cloud Platform - Oracle OpenWorld - #oow16 - #theCUBE


 

>> Announcer: Live from San Francisco it's The Cube covering Oracle OpenWorld 2016 brought to you by Oracle. Now here's your host, John Furrier and Peter Burris. >> Hey welcome back everyone. We are live in San Francisco at Oracle OpenWorld 2016. This is SiliconANGLE, the key of our flagship program. We go out to the events, extract a signal from the noise. I'm John Furrier, Co-CEO of SiliconANGLE with Peter Burris, head of Research at SiliconANGLE as well as the General Manager of Wikibon Research, our next guest is Siddhartha Agarwal, Vice-President of Product Management and Strategy of Oracle Cloud Platform. Welcome back to the Cube, good to see you. >> Yes, hi John. Great to be here. >> So I've seen a lot of great stuff. The core messaging from the corporate headquarters Cloud Cloud Cloud, but there's so much stuff going on in Oracle on all the applications. We've had many great conversations around the different, kind of, how the price are all fitting into the cloud model. But Peter and I were talking yesterday in our wrap-up about, we're the developers. >> Siddhartha: Yeah. >> Now and someone made a joke, oh they're at JavaOne, which is great. A lot of them are at JavaOne, but there's a huge developer opportunity within the Oracle core ecosystem because Cloud is very developer friendly. Devops, agile, cloud-native environments really cater to, really, software developers. >> Yeah, absolutely and that's a big focus area for us because we want to get developers excited about the ability to build the next generation of applications on the Oracle Cloud. Cloud-native applications, microservices-based applications and having that environment be open with choice of programming languages, open in terms of choice of which databases they want, not just Oracle database. NoSQL, MySQL, other databases and then choice of the computeship that you're using. Containers, bare metal, virtual environments and an open standard. So it's giving a very open, modern easy platform for developers so that they'll build on our platform. >> You know, one of the things that we always talk about at events is when we talk to companies really trying to win the hearts and minds of developers. You always hear, we're going to win the developers. They're like an object, like you don't really win developers. Developers are very fickle but very loyal if you can align with what they're trying to do. >> Siddartha: Yeah. >> And they'll reject hardcore tactics of selling and lock-in so that's a concern. It's a psychology of the developers. They want cool but they want relevance and they want to align with their goals. How do you see that 'cause I think Oracle is a great ecosystem for a developer. How do you manage that psychology 'cause Oracle has traditionally been an enterprise software company, so software's great but... Amazon has a good lead on the developers right now. You know, look at the end of the day you have to get developers realizing that they can build excellent, fun creative applications to create differentiation for their organizations, right, and do it fast with cool technologies. So we're giving them, for example, not just the ability to build with Java EE but now they can build in Java SE with Tomcat, they can build with Node, they can build with PHP and soon they'll be able to do it with Ruby and Daikon. And we're giving that in a container-based platform where they don't necessarily have to manage the container. They get automatic scalability, they get back up batching, all of that stuff taken care of for them. Also, you know, being able to build rich, mobile applications, that's really important for them. So how they can build mobile applications using Ionic, Angular, whatever JavaScript framework they want, but on the back end they have to be able to connect these mobile apps to the enterprise. They have to get location-based inside and to where the person is who's using the mobile app. They need to be able to get inside and tell how the mobile app's been used, and you've heard Larry talk about the Chatbot platform, right? How do you engage with customers in a different way through Facebook Messenger? So those are some of the new technologies that we're making very easily available and then at the end of the day we're giving them choice of databases so it's not just Oracle database that you get up and running in the Cloud and it's provision managed, automated for you. But now you can ask for NoSQL databases. You can have Cassandra, MongoDB run on our IaaS and MySQL. We just announced MySQL enterprise edition available as a service in the Public Cloud. >> Yeah one of the things that developers love, you know, being an ex-developer myself in the old days, is, and we've talked to them... They're very loyal but they're very pragmatic and they're engineers, basically they're software engineers. They love tools, great tools that work, they want support, but they want distribution of their product that they create, they're creators, so distribution ultimately means modernization but developers don't harp too much on money-making although they'd want to make money. They don't want to be abandoned on those three areas. They don't want to be disloyal. They want to be loyal, they want support and they want to have distribution. What does Oracle bring to the table to address those three things? >> Yeah, they're a few ways in which we're thinking of helping developers with distributions. For example, one is, developers are building applications that they exposing their APIs and they want to be able to monetize those APIs because they are exposing business process and a logic from their organization as APIs so we're giving them the ability to have portals where they can expose their APIs and monetize the APIs. The other thing is we've also got the Oracle Cloud Marketplace where developers can put their stuff on Oracle Cloud Marketplace so others can be leveraging that content and they're getting paid for that. >> How does that work? Do they plug it into the pass layer? How does the marketplace fit in if I'm a developer? >> Sure, the marketplace is a catalog, right, and you can put your stuff on the catalog. Then when you want to drag and drop something, you drop it onto Oracle PaaS or onto Oracle IaaS. So you're taking the application that you've built and then you got it to have something that-- >> John: So composing a solution on the fly of your customer? >> Well, yeah exactly, just pulling a pre-composed solution that a developer had built and being able to drop it onto the Oracle PaaS and IaaS platform. >> So the developer gets a customer and they get paid for that through the catalog? >> Yes, yes, yes and it's also better for customers, right? They're getting all sorts of capability pre-built for them, available for them, ready for them. >> So one of the things that's come up, and we've heard it, it was really amplified too much but we saw it and it got some play. In developer communities, the messaging on the containers and microservers as you mentioned earlier. Huge deal right now. They love that ability to have the containerization. We even heard containers driving down into the IaaS area, so with the network virtualization stuff going on, so how is that going to help developers? What confidence will you share to developers that you guys are backing the container standards-- >> Siddhartha: Absolutely. >> Driving that, participating in that. >> Well I think there are a couple of things. First of all, containers are not that easy in terms of when you have to orchestrate under the containers, you have to register these containers. Today the technology is for containers to be managed, the orchestration technology which is things like Swarm, Kubernetes, MISO, et cetera. They're changing very rapidly and then in order to use these technologies, you have to have a scheduler and things like that. So there's a stack of three or four, relatively recent technologies, changing at a relatively fast pace and that creates a very unstable stack for someone who create production level stuff for them, right? The docker container that they built actually run from this slightly shaky stack. >> Like Kubernetes or what not. >> Yeah yeah and so what we've done is we're saying, look, we're giving you container as a service so if you've already created docker containers, you can now bring those containers as is to the Oracle Public Cloud. You can take this application, these 20 containers and then from that point on we've taken care of putting the containers out, scaling the containers up, registering the containers, managing the containers for you, so you're just being able to use that environment as a developer. And if you want to use the PaaS, that's that IaaS. If you want to use the PaaS, then the PhP node, JavaSE capability that I told you was also containerized. You're just not exposed to docker there. Actually, I know he's got a question, but I want to just point out Juan Loaiza, who was on Monday, he pointed out the JSON aspect of the database was I thought was pretty compelling. From a developer's standpoing, JSON's very really popular with managing APIs. So having that in the database is really kind of a good thing so people should check out that interview. >> Very quickly, one of the historical norm for developers is you start with a data model and then you take various types of tools and you build code that operates against that development for that basic data model. And Oracle obviously has, that's a big part of what your business has historically been. As you move forward, as we start looking at big data and the enormous investment that businesses are making in trying to understand how to utilize that technology, it's not going as well as a lot folks might've thought it would in part because the developer community hasn't fully engaged how to generate value out of those basic stacks of technology. How is Oracle, who has obviously a leadership position in database and is now re-committing itself to some of these new big data technologies, how're you going to differentially, or do you anticipate differentially presenting that to developers so they can do more with big data-like technologies? >> They're a few things that we've done, wonderful question. First of all, just creating the Hadoop cluster, managing the Hadoop cluster, scaling out the Hadoop cluster requires a lot of effort. So we're giving you big data as a service where you don't have to worry about that underlying infrastructure. The next problem is how do you get data into the data lake, and the data has been generated at tremendous volume. You think about internet of things, you think about devices, et cetera. They're generating data at tremendous volume. We're giving you the ability to actually be able to use a streaming, Kafka, Sparc-based serviced to be able to bring data in or to use Oracle data intergration to be able to stream data in from, let's say, something happening on the Oracle database into your big data hub. So it's giving you very easy ways to get your data into the data hub and being able to do that with HDFS, with Hive, whichever target system you want to use. Then on top of that data, the next challenge is what do you visualize, right? I mean, you've got all this data together but a very small percentage is actually giving you insight. So how do you look at this and find that needle in the haystack? So for that we've given you the ability to do analytics with the BI Cloud service to get inside into the data where we're actually doing machine learning. And we're getting inside from the data and presenting those data sets to the most relevant to the most insightful by giving you some smart insights upfront and by giving you visualizations. So for example, you search for, in all these forms, what are the users says as they entered in the data. The best way to present that is by a tag cloud. So giving you visualization that makes sense, so you can do rich discovery and get rich insight from BI Cloud service and the data visualization cloud service. Lastly, if you have, let's say, five years of data on an air conditioner and the product manager's trying to get inside into that data saying, hey what should I fix so that that doesn't happen next time around. We're giving you the big data discovery cloud service where you don't have to set up that data lab, you don't have to set up the models, et cetera. You could just say replicate two billing rows, we'll replicate it in the cloud for you within our data store and you can start getting insight from it. >> So how are developers going to start using these tools 'cause it's clear that data scientists can use it, it's clear that people that have more of analytic's background can use it. How're developers going to start grabbing a lot of these capabilities, especially with machine learning and AI and some of the other things on the horizon? And how do you guys anticipate you're going to present this stuff to a developer community so that they can, again, start creating more value for the business? Is that something that's on the horizon? >> You know it's here, it's not on the horizon, it's here. We're helping developers, for example, build a microservice that wants to get data from a treadmill that one of the customers is running on, right? We're trying to get data from one of the customers on the treadmills. Well the developer now creates a microservice where the data from the treadmill has been ingested into a data lake. We've made it very easy for them to ingest into the data lake and then that microservice will be able to very easily access the data, expose only the portion of the data that's interesting. For example, the developer wants to create a very rich mobile app that presents the customer running with all the insight into the average daily calorie burn and what they're doing, et cetera. Now they can take that data, do analytics on it and very easily be able to present it in the mobile platform without having to work through all the plumbing of the data lake, of the ingestion, of the visualization, of the mobile piece, of the integration of the backend system. All of that is being provided so developers can really plug and play and have fun. >> Yeah, they want that fun. Building is the fun part, they want to have fun-- >> They want relevance, great tools and not have to worry about the infrastructure. >> John: They want distribution. They want their work to be showcased. >> Peter: That's what I mean about relevance, that's really about relevance. >> They want to work on the cool stuff and again-- >> And be relevant. >> Developers are starting to have what I call the nightclub effect. Coding is so much fun now, there's new stuff that comes out. They want to hack with the new codes. They want to play with some that fit the form factor with either a device or whatnot. >> Yeah and one other thing that we've done is, we've made the... All developers today are doing containers delivery because they need to release code really fast, right. It's no longer about months, it's about days or hours that they have to release. So we're giving a complete continuous delivery framework where people can leverage Git for their code depository, they can use Maven for continuous integration, they can use Puppet and Chef for stripping. The can manage the backlog of their task. They can do code reviews, et cetera, all done in the cloud for them. >> So lifestyles, hospitality. Taking care of developers, that's what you got to do. >> Exactly, that's a great analogy. You know all these things, they have to have these tools that they put together and what we're doing is we're saying, you don't have to worry about putting together those tools, just use them. But if you have some, you can plug in. >> Well we think, Wikibon and SiliconeANGLE, believe that there's going to be a tsunami of enterprise developers with the consumerization of IT, now meaning the Cloud, that you're going to see enterprise development, just a boom in development. You're going to see a lot more activity. Now I know it's different in development by it's not just pure Cloud need, it's some Legacy, but it's going to be a boom so we think you guys are very set up for that. Certainly with the products, so my final question for you Siddhartha is, what's your plans? I mean, sounds great. What're you going to do about it? Is there a venture happening? How're you guys going to develop this opportunity? What're you guys going to do? >> So the product sets are already there but we're evolving those products sets to a significant pace. So first of all, you can go to cloud.oracle.com/tryit and try these cloud services and build the applications on it, that's there. We've got a portal called developer.oracle.com where you can get resources on, for example, I'm a JavaScript developer. What's everything that Oracle's doing to help JavaScript developers? I'm a MySQL developer. what's everyone doing to help with that? So they've got that. Then starting at the beginning of next year, we're going to roll out a set of workshops that happen in many cities around the world where we go work with developers, hands on, and getting them inside an experience of how to build these rich, cloud-native, microservices-based applications. So those are some of the things and then our advocacy program. We already have the ACE Program, the ACE Directive Program. Working with that program to really make it a very vibrant, energetic ecosystem that is helping, building a sort of sample codes and building expert knowledge around how the Oracle environment can be used to build really cool microservices-based, cloud-native-- >> So you're investing, you're investing. >> Siddhartha: Oh absolutely. >> Any big events, you're just more little events, any big events, any developer events you guys going to do? >> So we'll be doing these workshops and we'll be sponsoring a bunch non-Oracle developer events and then we'll be launching a big developer event of our own. >> Great, so final question. What's in it for the developer? If I'm a developer, what's in it for me? Hey I love Oracle, thanks for spending the money and investing in this. What's in it for me? Why, why should I give you a look? >> Because you can do it faster with higher quality. So that microservices application that I was talking about, if you went to any other cloud and tried to build that microservices-based application that got data from the treadmill into a data lake using IoT and the analytics integration with backend applications, it would've taken you a lot longer. You can get going in the language of your choice using the database of your choice, using standards of your choice and have no lock-in. You can take your data out, you can take your code out whenever you want. So do it faster with openness. >> Siddhartha, thanks for sharing that developer update. We were talking about it yesterday. Our prayers were answered. (laughing) You came on The Cube. We were like, where is the developer action? I mean we see that JavaOne, we love Java, certainly JavaScript is awesome and a lot of good stuff going on. Thanks for sharing and congratulations on the investments and to continuing bringing developer goodness out there. >> Thank you, John. >> This The Cube, we're sharing that data with you and we're going to bring more signal from the noise here after this short break. You're watching The Cube. (electronic beat)

Published Date : Sep 22 2016

SUMMARY :

brought to you by Oracle. This is SiliconANGLE, the key of our flagship program. Great to be here. in Oracle on all the applications. Now and someone made a joke, oh they're at JavaOne, and having that environment be open with choice You know, one of the things that we always talk about but on the back end they have to be able to connect Yeah one of the things that developers love, that they exposing their APIs and they want to be able to and then you got it to have something that-- to drop it onto the Oracle PaaS and IaaS platform. available for them, ready for them. So one of the things that's come up, and we've heard it, to use these technologies, you have to have So having that in the database is really kind and then you take various types of tools and you So for that we've given you the ability to do analytics and AI and some of the other things on the horizon? rich mobile app that presents the customer running Building is the fun part, they want to have fun-- have to worry about the infrastructure. They want their work to be showcased. Peter: That's what I mean about relevance, They want to play with some that fit the form factor that they have to release. Taking care of developers, that's what you got to do. we're saying, you don't have to worry about but it's going to be a boom so we think you guys are So first of all, you can go to cloud.oracle.com/tryit and then we'll be launching a big developer What's in it for the developer? and the analytics integration with backend applications, and to continuing bringing developer goodness out there. This The Cube, we're sharing that data with you

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Aaron Shidler - Oracle Modern Customer Experience #ModernCX - #theCUBE


 

>> Voiceover: Live from Las Vegas, it's The Cube covering Oracle Modern Customer Experience, 2017. Brought to you by Oracle. (upbeat music) >> John: Okay, welcome back everyone. We are here live in the Mandalay Bay in Las Vegas, this is SiliconANGLE's The Cube, our flagship program. We go out to the events and extract the signal from the noise, I'm John Furrier, the co-founder of SiliconANGLE, joined with my co-host Peter Burris with SiliconANGLE's Wikibon.com, head of research. Our next guest is Aaron Schidler VP of Cloud Industry Product Development. A lot there. Cross-industry, horizontally scalable product development. Welcome to The Cube, thanks for joining us. >> Aaron: Thank you. >> So, I mean there's a lot going on at this show, modern CX is the hashtag, it also is the theme. It's not modern marketing, cloud experience show. It's an integrated message with one clear message: Customer experience. Everything's -- that's the end game of this platform. It's hard. Take a minute to just talk about, in context, to set the table -- What's happening? Why is all this the focus now? >> I think it's interesting, over the past, 10 years, we went from everyone having structured, on-premise applications, that took a year to two years to manage and upgrade. Then all of a sudden, all these great cloud innovations started coming into the picture, and the question was: How do we introduce them? So the business made buying decisions. They bought the great capabilities and now they're trying to figure out: How do we move more to the cloud? For the agility that we get, but more importantly: How do we start standardizing, creating a platform for taking these capabilities forward for our customers? >> John: We did an earlier segment today it felt like a history class, because we're all like historians talking about the old days. But if you think about the role of software over the years -- Shrink wrapped software, download it from the internet, SaaS, and now, going to the next level is a new, kind of modern version of SaaS, whether you call it infrastructure, service platforms, (mumbles), services and SaaS. But basically, it's in the cloud. All cloud all the time. On premise or in the public cloud, which you guys have. This requires more intelligence. This adaptive, machine-learning, AI, augmented intelligence thing is happening. This is making smarter customer experiences. (chuckling) What does that actually mean? Because this is your wheelhouse. >> Yeah. No, and smarter, it's a great question. It's probably the talk of the hallways throughout the course of the week. Is how do we make our applications smarter? And I think there are two parts to it. One is, you have to make it simpler. So we just talked about the platform and trying to identify what are those key processes. For me, from an industry perspective, it's what are the key processes in manufacturing? What are the key processes in pharmaceuticals? What are the key processes in automotive? And how do we deliver a solution there? But just doing the transactional stuff was yesterday's news. The question is really: How do we start to take data and information that we have along with some science and create a different experience? Create one that we take the learnings from old and apply them so that the next best offer that we make is one that's based on you and other people like you and the products that you've bought. So we're really looking at just baking in that intelligence along the way so that sales reps and service reps don't have to figure it out themselves. They leverage the power of the company and the data. >> It sounds easy but it's not. But I want to ask a specific question because one of the ethos of the cloud is horizontally scalable. And that's a nice way to think about data, and we've heard that throughout the show so far. But in the industries, in vertical industries, there's unique things, that require some specialism. >> Aaron: Yeah, that's right. So you have a kind of notion of, I need horizontally scalable, but also I got to have some specialty differentiation for the apps. So this is a key part of the platform that you guys are building. How do you talk to customers? Because in the old days it was full vertical stack. Here's your software. Retail industry, health, human services, whatever it is. How is that different now? >> We're leveraging the same horizontal capabilities so that we don't have to redefine it. I would argue that we've started from a smarter place based on our history at Oracle, we understand that companies want to work with customers, customers may work with partners, and customers may also be a contact that's part of a household. So as you start to build that horizontal set of capabilities for the platform, those things were taken into mind. But your points are spot on in that, at the end of the day, nobody cares whether you have a great horizontal platform, what they care about is, as an automotive manufacturer: Can by OEM's talk to the dealer's in a way that makes sense? Can we help pass leads that come in from customers to the manufacturer efficiently, to the right company to be able to support them? So it requires us to address, I call it three areas >> - excuse me -- six areas. The data model: How do we define data for the industry? The business policies and processes: How do you take those leads and get them to the right people and contacts to the industry requirement. The next piece is user experience. A branch banker has a completely different view than a person that's doing your financial wealth advising across the table, is different than me using my mobile application from my home to transact. Integrations are also important. Oracle comes with a little bit of requirement around: How do I complete end-to-end? Because we provide end-to-end capabilities. So if I'm a bank; How do I integrate my front-end applications, my CX apps, into my core banking platform applications? If I'm a communications company; How do I tie into OSS and BSS systems? So integration becomes a key requirement. >> Two more left, come on! >> Aaron: I'm getting them. (laughing) Analytics, different measurements and metrics for each industry, as to how you're going to adapt and perform and then finally, we are talking about cloud, and cloud means that we're taking on some of the responsibility of making sure that regulatory and compliance requirements for the data centers that we support and manage are also supported. >> And also how they consume the software. >> Aaron: That's exactly right. >> And that's now moving to a subscription model. >> I think there's a seventh, which you may want to add, which is semantics. Especially as you start thinking about AI; What do things mean? It's more than just the measurements. I want to tie this back to the whole concept of CX though. >> Aaron: Yep. >> The historical orientation of vertical industry was, these businesses are common or similar because they have similar assets. Retail had a store, had a warehouse, had, you know, point of sale. Those types of things. Digital transformation reduces the specificity of those assets. >> Aaron: Yeah. >> Amazon's a retail company as much as Walmart is. They're competing >> Aaron: Yeah. >> But they have a very very different arrangement of assets. >> Does CX now become, or is the new vertical orientation now, not your arrangement of assets but the customers you serve? Where these customers have common characteristics and the companies that are in transportation serve customers in this moment, in this way. Companies that are in retail serve customers in this moment, in this way. And that's what's really driving so much of the CX. Is the vertical orientation moving from an asset focus to a customer focus, a need focus, a moment focus. What do you think? >> No, I think it certainly makes it easier. And in fact, you used the one word that's sort of binding all of them together, which is digital. And maybe the second word would be real-time. And so whether I'm talking to a SIC code of retail, meaning traditional retailer, or a bank that wants to have a better retail experience. All of those are about; Do you know me? Can you provide me a personalized journey through the process? And can you do it without necessarily engaging with people through the entire experience? Now, omni-channel is certainly important. But I can't tell you the last time I went into a branch bank location. All of my work's really been done on a digital channel. With that said, the processes are still unique. So when I talk about my cellular phone, and management of the cellular phone, the minutes make more sense to me than if I'm talking to my banking application and the dollars make sense to me. So the ingredients that I highlighted before in terms of an industry solution are still relevant. Some of the themes that you highlighted around digital transformation and real-time are definitely new to this new world that we're in around customer engagement. >> Which industries are you guys supporting? Because again, you know, industries have unique requirements. But you have a platform, so, conceptually, you should be able to spin up these industries pretty quickly. Which ones do you guys have supported? And what are coming? >> So I think there are two parts that I'd highlight. One is, it is easy to set up because we set the platform up in the beginning, knowing we wanted to deliver industry-specific capability. So I think that's a differentiator that Oracle's providing. But I think the second piece is, there are several industries that, in fact, customers can use our capabilities horizontally to support. We've got about 20 industries that customers are purchasing our products to use in. With that said, we've put specific investment into areas like communications, banking, consumer goods and retail, and there's some synergies there that you highlighted where consumer goods companies want to get to know their customers more directly. So lots of synergies there. We just announced and released a higher ed set of capabilities as well. And a roadmap for several others. So those are the key primary targets that we had with more to come this year. >> John: That's super, super awesome. What's unique -- share with the folks, take a minute to explain what's unique going on in your job, that they may not know about that you could share. Is it the data that you watch? As a product developer, you've got to look at, I mean you got to, to use cloud terms, "stand up" solutions fast. Your customers have to now do that. Whether it's an app, it should be agile, you know, three weeks, innovation's complete. That's kind of the cycle which we're seeing in cloud. Three week development, that's it. Not three years or three months, three week. >> Aaron: Yeah. >> I mean, imagine that. So imagine a three week development cycle. What does it take? What are the most important things that people should know about that you're working on and that make that happen? >> Yeah I think the, and I've met with a dozen customers already here this week, and I think the most common discussion is, we've got a lot of the capabilities, we need to define what our vision is. So while you've got some on-premise capabilities still, now you're augmenting it with things like data science and other ingredients. The question is, what's the vacation you're going on? What are the stops along the way that take you ten days to 30 days? And how do we start to create a vision that goes end-to-end from the time we engage with our customers for the first time to the time we engage with them for the hundredth time. So I would say most of that is really around helping customers strategically think about how these solutions are going to tie together, what business values and benefits they're going to be delivering, and how do we leverage the assets that they have today in order to do that? >> So is it the vision of Oracle to the customer, or the customer's vision of how it's going to use technology, and how it's going to be reflected back in Oracle? Or a combination of both? >> It's a little bit of both. We've had several customer advisory boards this week where we gather feedback from customers. But the reality is, if you have an advisory board with all automotive manufacturers where we had about 25 companies come together this week, they all have great ideas, but what's interesting is when you bring a retailer in to talk to them and have them highlight some of the things that they're doing that are working in their industry that are leading edge and may generate some new ideas. So I think a lot of the customers are looking really for Oracle to sum up all of the engagements that we have with these companies, come up with those key things that we think could transform their industry, and then deliver it as a simplified solution so that they can uptake it in ten to 30 days. >> So they're kind of pulling you in the direction of Oracle becoming a digital capabilities company. >> Aaron: Yeah, that's right. In terms of; How can you A. Help us with vision, and then B. Help us deliver the pieces that make sense for Oracle? We've got a rich set of partners as well. It's hard to leave them out, in terms of digital agencies, and/or implementation partners. We also have partners that have built and developed innovative capabilities for industry that we've integrated into these solutions. But I think in terms of the total vision, we have a unique perspective that an individual customer, or company, or industry might not have. >> My final question for you is, Everyone likes to know, what's the hallway conversion? And that's where you hear a lot of the commentary on, Oh great keynote. But I want to ask specifically around what customers are saying. You've been doing a lot on customer activities in the hallways and meetings. We're hearing some. What's your take on the hallway customer conversations? What are they talking about in the halls? >> Yeah, automation, I think, in terms of, and the AI portions of what we're discussing. How can we make the resources that we have smarter? Make them more intelligent about the learnings that we have as an overall company, and then be able to parlay that into the processes, not as a separate set of flows, but into the processes that we educate today. And it's interesting, you could highlight a buzz word bingo card with things like IoT, and AI -- >> And ML and VR and AR and machine learning, virtual reality, augmented reality... >> But the question isn't; Can you do those things? The question is: Can you do it in context to the customer experience to change the game? And that's really the fun part of this for me. >> John: I had a conversation with Robert Scoble who's a futurist and a friend, and he's really been talking about this Mixed Reality and he's talking about Augmented Reality and Virtual Reality, but if you think about what you guys are doing here with modern CX is the mixed reality from the consumer perspective is, wherever they are. (laughing) I'm shopping. Or, I have a wearable, or maybe someday a headset or some sort of augmented experience. You've got to be ready for it. >> Aaron: Yeah. You're the guy who has to build the products and lay the architecture down. So what's the roadmap look like for you guys? Without giving away the secrets, you know, for a customer that's maybe watching; What's the arc for the product development team? What are the top priorities? >> I think there are two big things that I would highlight. One is simplification. I think all of the cloud choices that customers had for a long period of time gave them access to innovations that they hadn't had before. The question was the practicality and how can we start pulling those together, so Oracle really has a responsibility to simplify that set of discussions. And the second part is we've got to innovate, we've got to show people that there's a path to leverage all of those buzzword bingo items in your day to day job to deliver business value. So I think you'll see out of us, taking some of the themes that you're hearing about as individual conversations and start baking them into the DNA and fabric of the solutions. >> John: Oh well I've seen Amit Zavery, a Cube alumni who's been on multiple times, great executive, super smart, big fan of his work, trying to get developer oriented around cloud native, Siddhartha Agarwal, was also on The Cube in our offices. And there's movement within Oracle to be cloud native. Is there a developer plan, or is that just groping for relevance in the outside of Oracle world, is there a dot to be connected in the cloud native world where Oracle is now playing with public cloud? How do you talk to those customers? Because you don't see a lot of Oracle developers out there outside of Oracle. You've got a lot of Oracle developers, doing DBA's and systems work, how about that developer, app developer, how do you get them? Is there a plan? >> You know, I think it's the innovation and the discussion about innovation. There are probably people other than me that will highlight some of the details but you may have seen some press releases recently that talk about how we're introducing some innovation centers for us to recruit the types of people that you're highlighting, and change the perception, if you will, on some of the things that Oracle's done in the past to highlight some of the innovations that we're delivering now in cloud. >> John: I mean you've got a lot of platform value to potentially share. >> Aaron: That's right. >> To some app developers out there on iOS. So there is a plan? >> Aaron: Absolutely a plan. >> Okay Aaron, thanks so much for coming on The Cube. Really appreciate the insight. Vice President of Cross-Industry Product Development here at Oracle and Cloud's Customer Modern CX, hashtag modern CX. Its the Cube, I'm John Furrier with Peter Burris from Wikibon. We'll be right back with more after this short break.

Published Date : Apr 26 2017

SUMMARY :

Brought to you by Oracle. and extract the signal from the noise, Everything's -- that's the end game of this platform. and the question was: How do we introduce them? On premise or in the public cloud, which you guys have. and the products that you've bought. But in the industries, in vertical industries, Because in the old days it was full vertical stack. of capabilities for the platform, and contacts to the industry requirement. for the data centers that we support It's more than just the measurements. had, you know, point of sale. Amazon's a retail company as much as Walmart is. and the companies that are in transportation serve customers and the dollars make sense to me. But you have a platform, and there's some synergies there that you highlighted Is it the data that you watch? What are the most important things for the first time to the time we engage with them But the reality is, if you have an advisory board So they're kind of pulling you in the direction How can you A. Help us with vision, in the hallways and meetings. but into the processes that we educate today. And ML and VR and AR and machine learning, But the question isn't; Can you do those things? from the consumer perspective is, wherever they are. Without giving away the secrets, you know, and fabric of the solutions. in the outside of Oracle world, and change the perception, if you will, to potentially share. So there is a plan? Really appreciate the insight.

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