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Vishal Kadakia, NBC Universal | Veritas Vision Solution Day


 

>> From Tavern On The Green, in Central Park, New York, it's theCUBE. Covering Veritas Vision Solution Day. Brought to you by Veritas. >> Hello everybody welcome back to the Tavern On The Green. We're here in the heart of Central Park in New York City you're watching theCUBE the leader in live tech coverage. We go out to the events, we extract the signal from the noise, big events, small events. We're here at the Veritas Solution Days, #VtasVision. Veritas Vision used to be a very large, big tent conference. They've changed the format now and they go out, they're going out to 20 cities this year belly to belly with the customers and we've got one here. Vishal Kadakia who is the data protection manager at NBC Universal. Vishal thanks so much for coming on theCUBE. >> No problem thank you for having me. >> So as I say we love to get the customer perspectives, but let me start with this event. Why, you're a busy person, you're managing a lot of data, why do you take time out to come to event like this? What do you learn? >> You always get to learn new stuff, new products that you don't necessarily get to learn, 'cause you're always just zoned into your day-to-day work that you're doing so you don't always get to see what the new features may be or you miss it. These type of events are generally good to come see that. >> So what's the day in the life like these days for data protection manager and really I'm interested in how it's changed over the last five or six years, as you see things like, the buzzwords, digital transformation, big data, cloud, multi cloud, all the vendor buzzwords, but you actually have to live that. So how has that changed the role of data protection and data protection managers specifically? >> It's definitely a lot more complicated. Before you were just backing up om prem, you had tape, pretty much made it simple. Now you have all these different workloads, you're sending out to clouds, multi tenant as they keep calling it, the hybrid, which is another buzzword. Trying to manage the different workloads is a lot more complex than it was five years ago. You have various cloud vendors, you have various storage vendors, so managing all of that, obviously the data growth from the smaller backups to now, big data which could be terabytes, petabytes, to try to back that up has been a bit of a challenge. >> But that's a challenge for someone like you who's, you know, RPO and RTO is not getting relaxed. >> Right. >> Right. And you know people always talk about getting my weekends back so, but now you have to keep up with all of these other technologies so what is it? Is it a lot of reading, is it just going to sessions like this, having vendors come in, how do you keep up with it all? >> I think it's a big mix of both. It's going out to these events, but also having vendors come to you. Doing your own research, so it's a combination of just constantly keeping up. So, I would say it's a combination of all. >> One of the things that I would be concerned about in your roll is to have just more stove pipes. Are you able to just conceptually, not technical, deep technical anyway, I love tech, but are you to create, let's call it a abstraction layer for your data protection. Is that kind of your vision or where you're headed, so that you don't have to have 10 different formats and methodologies and processes around data protection? >> Yeah, I think that's the goal that I think every company's trying to go to, is consolidate, simplify. Whether that's vendor, whether that's hardware. I think that's really the goal of any organization now. And that's kind of where we're headed also. >> So if it's a baseball game analogy, and you're nine inning game, where are you in terms of that journey? Is it early days, kind of first inning, are you kind of warmin' up in the bullpen, are you sort of well into the game? >> I think we're well into the game. We're probably into the middle innings I would say. >> Okay. So you can see sort of that vision becoming a reality. And what are the priorities then in terms of getting to that point? Is it skill sets, is it technology, is it people? >> I would say it's technology. I would say that consolidation is probably the big word. We're all trying to consolidate while trying back up the large data sets. And I think that's where we are right now. That's where we're starting to get to, and see the plan forming, seeing where our methodologies, our strategies on how we're going to go forward. >> As you move toward the cloud, Vishal, whether or not it's even pushing data to the cloud, a lot of times you just can't. But it seems like that cloud operating model is something that's alluring to folks. Simplifying, agility, self service, are those initiatives that you guys have enacted? >> In terms of that, yeah we're I think in that phase, I think we're in our beginning to form that plan, because once you get to a cloud, you have to really have a good plan. Otherwise, your data is going to be all over the place. You're not going to know where it is, and managing that's just going to become that much harder. So I think in terms of that, we're trying to really come out with a good plan of how you migrate to the cloud. 'Cause once you get to the cloud, there's a whole different set of complexities that you have in managing it. >> Like what? Maybe tick off a few, so we can paint a picture. >> So once you get to the cloud, migrating, so you've formulated your plan how to get to, what cloud to use, what vendor you're using. How do you migrate from your on prem to the cloud is I think one of the big complexities, which I think kind of stumps a lot of people. You know you want to go to the cloud, just don't know how to get there. >> Is that just because the volume of data and you got to move data and it just takes so long? I mean to back up your iPhone takes forever and it fails left and right. >> Yeah, absolutely. >> So okay. It's the amount of data and the time it takes? >> Right, and you also have legacy applications, which may not be cloud ready and how do you deal with that? So you have that hybrid model you still want to keep some stuff om prem but you want to go the cloud. What goes to the cloud, which cloud do you go to? All of that is where I think we're really at and I don't think it's any different than any other organization, so that's kind of where. >> And how about this notion of multi cloud? I mean is that something that is real in your business? >> Yeah, I think it definitely is. I think our end users are trying to take advantage of where to go best? Some places Azure might work best. Some places AWS might work. There's also Google now that's coming up, so I think you have to kind of consider where the workload would be best to go to. >> Is Shadow sort of IT and cloud creep problematic for you and in other words, you know, lines of businesses saying, it's easy, I can swipe a credit card and I'm up and running in minutes. And then, oh I got to protect this data, it's got to be compliant. Has that been a challenge for you, do you feel like you have that under control? >> No, that has definitely been a challenge area. Different groups that have kind of tried to do their own thing and then found out, oh wait, this is way harder than we thought. Let us go back to our central team. But by then it's kind of all over the place, right so that's definitely been interesting. >> Yeah it's hard, because thinking about that you probably might have done it differently. You might have put in processes and procedures in place and now you've got to clean up the mess so to speak. But okay, so I want to get into Veritas, and you're a Veritas customer? >> I am. >> So how does Veritas help you with all these solutions? I mean a lot of the things I've just asked you, I think are part of either their road map or they're making claims that they can currently help solve some of these problems. Can they, what do you do with Veritas, and how legitimate is their ability in terms of being able to solve some of these problems? >> So we've been able to use Veritas to kind of, as a central location, management of everything. One of their tools as such is CloudPoint. So our biggest thing is if you don't have a central management tool like CloudPoint, which can manage your various cloud backups, then you're left with managing each cloud on its own. So as an operations standpoint, that's like a nightmare. So having a tool such as CloudPoint, right, and then that getting integrated back into NetBackup, which now gives us a central location for all my backups, for reporting, for audit purposes, any of that has been great. And I've been using Veritas since 3.1 so I've been a Veritas customer for a long time. I've seen the evolution of when it was 3.1, a lot of it was manually operated, a lot of scripts, where now a lot of it is automated. So that's helped a lot. We're automating VM policies, we're automating SQL backup policies, all of that has been great. >> Where are you today in terms of these. >> I'm sorry? >> Where are you at today in terms of the release? >> We're, I know they just released eight one two, we're on eight one one. >> Okay so close to current. Yeah I've seen some videos on eight one two. It looks like they've really put a lot of time and effort in to refreshing it. It looks like a microservices architecture, they're talking about containers and certainly you know, saying all the right things. From your perspective have you dug into it yet or is it still early? >> It's still early. I did deploy it on a test environment. Haven't fully played around with it but some of the cool concepts obviously are, you're going away from that Java console eventually, getting to that web based, able to access it from anywhere, the manageability, like a central tool to manage all of that. That I think they're finally gearing towards that and. >> And you guys are a VMware shop? >> We are a VMware shop. >> So when we were at VM World last August, this past year, and even the year before. Data protection was one of the hottest topics, you know, on the show floor. Were you there, I don't know if you were there. >> I was not there. >> I mean it was really a lot of buzz there, sort of a lot of new entrance in that space, and would I imagine a lot of people coming after you for your business, because that's a very large install base. So when you look at the vendor landscape, how do you look at it? Where do you position Veritas, relative to some of the other upstarts? Your thoughts on the competitive landscape, why Veritas? >> Well, my point of view has always been, if it's not broke you don't fix it. There may be other that may be doing something better, but at the end of the day if it's not drastically different, it's a lot of work to move away from one product to another. They'll always come to you and say, hey, we do this better, we do this better. But then when you compare it, to me, Veritas is that all encompassing. It doesn't only do virtual, it does physical well also. It doesn't only do big data, it does all the traditional databases as well. They're always constantly evolving and adding new workloads that it can also be compatible with. >> Yeah so, I would imagine it would be a little difficult to go to your CFO and try to justify a huge migration project given the other priorities that you have. Give me some insight there. I mean what kinds of things do you want to focus on, I mean obviously nobody wants to migrate anything, it's like moving a house. >> Yeah. >> You really don't want to do it, I mean sometimes you get a bigger house or a nicer house or a smaller house, but it's, moving is always a pain. So you'd rather put your effort in your shop somewhere else. Where are you putting that effort? What are some of the priorities that you have either personally or professionally? >> I would say in this sense I think it's I don't want to work the weekends, right. So how do we automate? How do we make operations easier for everybody, the engineering, the solution, the operations. I want to make it simple. I think Veritas allows us to do that 'cause they're an open source, they work with many vendors which makes it nice. So you can, such as VMware, it works with vRealize. All those plugins with VMware and you can eventually just automate and make it simple. >> And kind of get rid of a lot of the scripts which tend to be fragile, they take a lot of maintenance, they tend to be error prone, so if you can through a set of APIs automate programmatically move towards sort of infrastructurous code or a DevOps environment. I'm sure you guys do that internally. And what a difference it makes, from the sort of classic waterfall in terms of speed, agility, quality. I presume that you're seeing that in your shop? >> Yeah, we definitely are and something like a flex appliance would allow us to move towards that. It simplifies, gets us to where we are, but also helps us with our goals of simplifying, reducing our footprint, but still being able to be agile enough to go to cloud, to keep a hybrid model. So something like that is I think where we're seeing. >> Well Vishal, we love the customer perspective, Thank you for coming on. We like to hear the truth, Vertias, truth in Latin, of course. And really appreciate your time. >> Thank you very much. >> You're welcome. All right keep it right there everybody. We're here at Vtas Vision, #VtasVision, Veritas Vision Days in New York City, Central Park, Tavern on the Green, beautiful location. My name's Dave Vallante. We'll be right back, right after this short break. (upbeat music)

Published Date : Oct 11 2018

SUMMARY :

Brought to you by Veritas. We go out to the events, we extract the signal why do you take time out to come to event like this? that you don't necessarily get to learn, but you actually have to live that. Now you have all these different workloads, But that's a challenge for someone like you who's, my weekends back so, but now you have to keep up I think it's a big mix of both. so that you don't have to have 10 different formats I think that's really the goal of any organization now. I think we're well into the game. So you can see sort of that vision becoming a reality. And I think that's where we are right now. a lot of times you just can't. that you have in managing it. Maybe tick off a few, so we can paint a picture. So once you get to the cloud, migrating, Is that just because the volume of data and you got to It's the amount of data and the time it takes? What goes to the cloud, which cloud do you go to? so I think you have to kind of consider and in other words, you know, lines of businesses saying, No, that has definitely been a challenge area. you probably might have done it differently. So how does Veritas help you with all these solutions? So our biggest thing is if you don't have We're, I know they just released eight one two, they're talking about containers and certainly you know, but some of the cool concepts obviously are, you know, on the show floor. and would I imagine a lot of people coming after you They'll always come to you and say, hey, I mean what kinds of things do you want to focus on, What are some of the priorities that you have So you can, such as VMware, it works with vRealize. they tend to be error prone, so if you can through a set So something like that is I think where we're seeing. Thank you for coming on. Tavern on the Green, beautiful location.

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Daisy Urfer, Algolia & Jason Ling, Apply Digital | AWS Startup Showcase S2 E3


 

(introductory riff) >> Hey everyone. Welcome to theCUBE's presentation of the "AWS Startup Showcase." This is Season 2, Episode 3 of our ongoing series that features great partners in the massive AWS partner ecosystem. This series is focused on, "MarTech, Emerging Cloud-Scale Customer Experiences." I'm Lisa Martin, and I've got two guests here with me to talk about this. Please welcome Daisy Urfer, Cloud Alliance Sales Director at Algolia, and Jason Lang, the Head of Product for Apply Digital. These folks are here to talk with us today about how Algolia's Search and Discovery enables customers to create dynamic realtime user experiences for those oh so demanding customers. Daisy and Jason, it's great to have you on the program. >> Great to be here. >> Thanks for having us. >> Daisy, we're going to go ahead and start with you. Give the audience an overview of Algolia, what you guys do, when you were founded, what some of the gaps were in the market that your founders saw and fixed? >> Sure. It's actually a really fun story. We were founded in 2012. We are an API first SaaS solution for Search and Discovery, but our founders actually started off with a search tool for mobile platforms, so just for your phone and it quickly expanded, we recognize the need across the market. It's been a really fun place to grow the business. And we have 11,000 customers today and growing every day, with 30 billion searches a week. So we do a lot of business, it's fun. >> Lisa: 30 billion searches a week and I saw some great customer brands, Locost, NBC Universal, you mentioned over 11,000. Talk to me a little bit about some of the technologies, I see that you have a search product, you have a recommendation product. What are some of those key capabilities that the products deliver? 'Cause as we know, as users, when we're searching for something, we expect it to be incredibly fast. >> Sure. Yeah. What's fun about Algolia is we are actually the second largest search engine on the internet today to Google. So we are right below the guy who's made search of their verb. So we really provide an overall search strategy. We provide a dashboard for our end users so they can provide the best results to their customers and what their customers see. Customers want to see everything from Recommend, which is our recommended engine. So when you search for that dress, it shows you the frequently bought together shoes that match, things like that, to things like promoted items and what's missing in the search results. So we do that with a different algorithm today. Most in the industry rank and they'll stack what you would want to see. We do kind of a pair for pair ranking system. So we really compare what you're looking for and it gives a much better result. >> And that's incredibly critical for users these days who want results in milliseconds. Jason, you, Apply Digital as a partner of Algolia, talk to us about Apply Digital, what it is that you guys do, and then give us a little bit of insight on that partnership. >> Sure. So Apply Digital was originally founded in 2016 in Vancouver, Canada. And we have offices in Vancouver, Toronto, New York, LA, San Francisco, Mexico city, Sao Paulo and Amsterdam. And we are a digital experiences agency. So brands and companies, and startups, and all the way from startups to major global conglomerates who have this desire to truly create these amazing digital experiences, it could be a website, it could be an app, it could be a full blown marketing platform, just whatever it is. And they lack either the experience or the internal resources, or what have you, then they come to us. And and we are end-to-end, we strategy, design, product, development, all the way through the execution side. And to help us out, we partner with organizations like Algolia to offer certain solutions, like an Algolia's case, like search recommendation, things like that, to our various clients and customers who are like, "Hey, I want to create this experience and it's going to require search, or it's going to require some sort of recommendation." And we're like, "Well, we highly recommend that you use Algolia. They're a partner of ours, they've been absolutely amazing over the time that we've had the partnership. And that's what we do." And honestly, for digital experiences, search is the essence of the internet, it just is. So, I cannot think of a single digital experience that doesn't require some sort of search or recommendation engine attached to it. So, and Algolia has just knocked it out of the park with their experience, not only from a customer experience, but also from a development experience. So that's why they're just an amazing, amazing partner to have. >> Sounds like a great partnership. Daisy, let's point it back over to you. Talk about some of those main challenges, Jason alluded to them, that businesses are facing, whether it's e-commerce, SaaS, a startup or whatnot, where search and recommendations are concerned. 'Cause we all, I think I've had that experience, where we're searching for something, and Daisy, you were describing how the recommendation engine works. And when we are searching for something, if I've already bought a tent, don't show me more tent, show me things that would go with it. What are some of those main challenges that Algolia solution just eliminates? >> Sure. So I think, one of the main challenges we have to focus on is, most of our customers are fighting against the big guides out there that have hundreds of engineers on staff, custom building a search solution. And our consumers expect that response. You expect the same search response that you get when you're streaming video content looking for a movie, from your big retailer shopping experiences. So what we want to provide is the ability to deliver that result with much less work and hassle and have it all show up. And we do that by really focusing on the results that the customers need and what that view needs to look like. We see a lot of our customers just experiencing a huge loss in revenue by only providing basic search. And because as Jason put it, search is so fundamental to the internet, we all think it's easy, we all think it's just basic. And when you provide basic, you don't get the shoes with the dress, you get just the text response results back. And so we want to make sure that we're providing that back to our customers. What we see average is even, and everybody's going mobile. A lot of times I know I do all my shopping on my phone a lot of the time, and 40%-50% better relevancy results for our customers for mobile users. That's a huge impact to their use case. >> That is huge. And when we talked about patients wearing quite thin the last couple of years. But we have this expectation in our consumer lives and in our business lives if we're looking for SaaS or software, or whatnot, that we're going to be able to find what we want that's relevant to what we're looking for. And you mentioned revenue impact, customer churn, brand reputation, those are all things that if search isn't done well, to your point, Daisy, if it's done in a basic fashion, those are some of the things that customers are going to experience. Jason, talk to us about why Algolia, what was it specifically about that technology that really led Apply Digital to say, "This is the right partner to help eliminate some of those challenges that our customers could face?" >> Sure. So I'm in the product world. So I have the wonderful advantage of not worrying about how something's built, that is left, unfortunately, to the poor, poor engineers that have to work with us, mad scientist, product people, who are like, "I want, make it do this. I don't know how, but make it do this." And one of the big things is, with Algolia is the lift to implement is really, really light. Working closely with our engineering team, and even with our customers/users and everything like that, you kind of alluded to it a little earlier, it's like, at the end of the day, if it's bad search, it's bad search. It just is. It's terrible. And people's attention span can now be measured in nanoseconds, but they don't care how it works, they just want it to work. I push a button, I want something to happen, period. There's an entire universe that is behind that button, and that's what Algolia has really focused on, that universe behind that button. So there's two ways that we use them, on a web experience, there's the embedded Search widget, which is really, really easy to implement, documentation, and I cannot speak high enough about documentation, is amazing. And then from the web aspect, I'm sorry, from the mobile aspect, it's very API fort. And any type of API implementation where you can customize the UI, which obviously you can imagine our clients are like, "No we want to have our own front end. We want to have our own custom experience." We use Algolia as that engine. Again, the documentation and the light lift of implementation is huge. That is a massive, massive bonus for why we partnered with them. Before product, I was an engineer a very long time ago. I've seen bad documentation. And it's like, (Lisa laughing) "I don't know how to imple-- I don't know what this is. I don't know how to implement this, I don't even know what I'm looking at." But with Algolia and everything, it's so simple. And I know I can just hear the Apply Digital technology team, just grinding sometimes, "Why is a product guy saying that (mumbles)? He should do it." But it is, it just the lift, it's the documentation, it's the support. And it's a full blown partnership. And that's why we went with it, and that's what we tell our clients. It's like, listen, this is why we chose Algolia, because eventually this experience we're creating for them is theirs, ultimately it's theirs. And then they are going to have to pick it up after a certain amount of time once it's theirs. And having that transition of, "Look this is how easy it is to implement, here is all the documentation, here's all the support that you get." It just makes that transition from us to them beautifully seamless. >> And that's huge. We often talk about hard metrics, but ease of use, ease of implementation, the documentation, the support, those are all absolutely business critical for the organization who's implementing the software, the fastest time to value they can get, can be table stakes, and it can be on also a massive competitive differentiator. Daisy, I want to go back to you in terms of hard numbers. Algolia has a recent force or Total Economic Impact, or TEI study that really has some compelling stats. Can you share some of those insights with us? >> Yeah. Absolutely. I think that this is the one of the most fun numbers to share. We have a recent report that came out, it shared that there's a 382% Return on Investment across three years by implementing Algolia. So that's increase to revenue, increased conversion rate, increased time on your site, 382% Return on Investment for the purchase. So we know our pricing's right, we know we're providing for our customers. We know that we're giving them the results that we need. I've been in the search industry for long enough to know that those are some amazing stats, and I'm really proud to work for them and be behind them. >> That can be transformative for a business. I think we've all had that experience of trying to search on a website and not finding anything of relevance. And sometimes I scratch my head, "Why is this experience still like this? If I could churn, I would." So having that ability to easily implement, have the documentation that makes sense, and get such high ROI in a short time period is hugely differentiated for businesses. And I think we all know, as Jason said, we measure response time in nanoseconds, that's how much patience and tolerance we all have on the business side, on the consumer side. So having that, not just this fast search, but the contextual search is table stakes for organizations these days. I'd love for you guys, and on either one of you can take this, to share a customer example or two, that really shows the value of the Algolia product, and then also maybe the partnership. >> So I'll go. We have a couple of partners in two vastly different industries, but both use Algolia as a solution for search. One of them is a, best way to put this, multinational biotech health company that has this-- We built for them this internal portal for all of their healthcare practitioners, their HCPs, so that they could access information, data, reports, wikis, the whole thing. And it's basically, almost their version of Wikipedia, but it's all internal, and you can imagine the level of of data security that it has to be, because this is biotech and healthcare. So we implemented Algolia as an internal search engine for them. And the three main reasons why we recommended Algolia, and we implemented Algolia was one, HIPAA compliance. That's the first one, it's like, if that's a no, we're not playing. So HIPAA compliance, again, the ease of search, the whole contextual search, and then the recommendations and things like that. It was a true, it didn't-- It wasn't just like a a halfhearted implementation of an internal search engine to look for files thing, it is a full blown search engine, specifically for the data that they want. And I think we're averaging, if I remember the numbers correctly, it's north of 200,000 searches a month, just on this internal portal specifically for their employees in their company. And it's amazing, it's absolutely amazing. And then conversely, we work with a pretty high level adventure clothing brand, standard, traditional e-commerce, stable mobile application, Lisa, what you were saying earlier. It's like, "I buy everything on my phone," thing. And so that's what we did. We built and we support their mobile application. And they wanted to use for search, they wanted to do a couple of things which was really interesting. They wanted do traditional search, search catalog, search skews, recommendations, so forth and so on, but they also wanted to do a store finder, which was kind of interesting. So, we'd said, all right, we're going to be implementing Algolia because the lift is going to be so much easier than trying to do everything like that. And we did, and they're using it, and massively successful. They are so happy with it, where it's like, they've got this really contextual experience where it's like, I'm looking for a store near me. "Hey, I've been looking for these items. You know, I've been looking for this puffy vest, and I'm looking for a store near me." It's like, "Well, there's a store near me but it doesn't have it, but there's a store closer to me and it does have it." And all of that wraps around what it is. And all of it was, again, using Algolia, because like I said earlier, it's like, if I'm searching for something, I want it to be correct. And I don't just want it to be correct, I want it to be relevant. >> Lisa: Yes. >> And I want it to feel personalized. >> Yes. >> I'm asking to find something, give me something that I am looking for. So yeah. >> Yeah. That personalization and that relevance is critical. I keep saying that word "critical," I'm overusing it, but it is, we have that expectation that whether it's an internal portal, as you talked about Jason, or it's an adventure clothing brand, or a grocery store, or an e-commerce site, that what they're going to be showing me is exactly what I'm looking for, that magic behind there that's almost border lines on creepy, but we want it. We want it to be able to make our lives easier whether we are on the consumer side, whether we on the business side. And I do wonder what the Go To Market is. Daisy, can you talk a little bit about, where do customers go that are saying, "Oh, I need to Algolia, and I want to be able to do that." Now, what's the GTM between both of these companies? >> So where to find us, you can find us on AWS Marketplace which another favorite place. You can quickly click through and find, but you can connect us through Apply Digital as well. I think, we try to be pretty available and meet our customers where they are. So we're open to any options, and we love exploring with them. I think, what is fun and I'd love to talk about as well, in the customer cases, is not just the e-commerce space, but also the content space. We have a lot of content customers, things about news, organizations, things like that. And since that's a struggle to deliver results on, it's really a challenge. And also you want it to be relevant, so up-to-date content. So it's not just about e-commerce, it's about all of your solution overall, but we hope that you'll find us on AWS Marketplace or anywhere else. >> Got it. And that's a great point, that it's not just e-commerce, it's content. And that's really critical for some industry, businesses across industries. Jason and Daisy, thank you so much for joining me talking about Algolia, Apply Digital, what you guys are doing together, and the huge impact that you're making to the customer user experience that we all appreciate and know, and come to expect these days is going to be awesome. We appreciate your insights. >> Thank you. >> Thank you >> For Daisy and Jason, I'm Lisa Martin. You're watching "theCUBE," our "AWS Startup Showcase, MarTech Emerging Cloud-Scale Customer Experiences." Keep it right here on "theCUBE" for more great content. We're the leader in live tech coverage. (ending riff)

Published Date : Jun 29 2022

SUMMARY :

and Jason Lang, the Head of Give the audience an overview of Algolia, And we have 11,000 customers that the products deliver? So we do that with a talk to us about Apply Digital, And to help us out, we and Daisy, you were describing that back to our customers. that really led Apply Digital to say, And one of the big things is, the fastest time to value they and I'm really proud to work And I think we all know, as Jason said, And all of that wraps around what it is. I'm asking to find something, and that relevance and we love exploring with them. and the huge impact that you're making We're the leader in live tech coverage.

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Christine Heckart, Scalyr | CUBEConversation, February 2019


 

(music) >> Everyone, welcome to a special CUBE Conversation. We're here in Palo Alto, theCUBE Studios, I'm John Furrier, the host of theCUBE video, we're here with a very special guest and the new CEO of a hot startup, Christine Heckart, CEO Scalyr. Welcome to theCUBE, great to see you. >> Thank you. >> Thanks for coming on. So, you're the new CEO of Scalyr, the CEO transitioned. >> Super great founder, great engineering team. >> Yes, yes. >> Hot startup, lot of finance and a lot of customers. Tell us about Scalyr. >> So, Scalyr was founded by a guy named Steve Newman. He is a serial entrepreneur. Scalyr is his 7th company. His 6th company was called Writely and it got bought by Google and is what we all know and love as Google Docs today. So, when he was inside Google, building out Google Docs he had the same problem that a lot of engineers do right now especially if they're on a modern stack. It's really hard to troubleshoot. It's hard to figure out what's running well and if there's a problem where it's at and fix it quickly. And so he left in 2011 and he founded Scalyr. >> And so, the company has how many employees? Just give us the quick numbers of employees, funding, venture involved, customers... Give us the quick numbers. >> The company has a little over 50 employees. It just took a Series A round about a year, a little under a year-and-a-half ago. Led by Shasta Ventures. There are 300 paying customers. We grew the core customer base last year by 170% revenue. So, it's growing very quickly. We more than doubled the employees in the last year. So, like you say, it's on fire and we're trying to scale up ourselves as we help our customers scale. >> So growth is obviously rocket ship growth is an attractive, enticing opportunity for you. You've been there, done that. So, what else attracted you to the opportunity? What made you make the move to take the leadership helm as the chief of Scalyr? >> The thing that attracted me most to Scalyr is that the world runs on code right now. And for companies for whom the code is the company downtime is money, it's critical. But, in these modern stacks, it's really hard to figure out where the problem is. Everything's been so abstracted. And if you're cloud-based, if you're moving to serverless, if you're on Kubernetes or some kind of container platform trying to do orchestration... Any of that makes it faster and easier to build a service but a lot harder to figure out if and where there's a problem within the service. And Scalyr's designed by engineers for engineers on modern stacks to help them figure out where that problem is and get it solved very quickly. >> So obviously the new wave is the cloud. Cloud natives search for big opportunities converging. What's the market opportunity? What are you guys going after in terms of, if you look at the marketplace, what's the segment you're going after? Lay that out, what segment are you in? Is it just cloud, is it a piece of cloud native, what's the market opportunity? >> We serve customers who have applications built on a new stack a cloud-based stack. And typically the people who use us most and who love us most are the site-reliability engineers, responsible for keeping it up and running. Dev Ops, true developers... One of our largest customers is a company called Zalando. They're an older company that did a digital transition, and so they do online e-commerce now, one of the largest in Europe. And for their engineers, 25% of their engineers use the product daily. 50% use it weekly. So, it's part of the workflow. It helps them do their jobs better. So, it's a utility. And the founder, you said, worked at Google, obviously he saw the scale there. They have a site reliability engineer concept that's obviously run a huge infrastructure. Is that kind-of the market you're going after? Dev Ops, SRE types? >> Yep, so we're an observability tool. There's kind-of two camps of observability. We've started in the logging space. So, what we're really known for is the fast logging tool. And the reason why we're known for being fast is unlike all the other architectures that were optimized for the more traditional stack, we've been written and optimized for the new stack and we're the only architecture that doesn't use keyword index in order to do that search. And that's what makes us fast. But it's also what makes us more affordable. And it contributes to, the architecture contributes to the simplicity of how you can use the tool and how the tool is written. >> So, the core tech is, under the hood would be, what, what's the core tech in that. Because speed obviously means you've got some technology there. What's the core technology that makes that speed work? >> So, we're a true multi-tenancy product, we run on Amazon ourself, it's a multi-tenancy system, it uses massive parallel processing. And basically we can ingest any data, in fact we're designed for machine data, for logs, for things that don't, they're not full documents, it's not like a video or something on the World Wide Web. These are little tiny events that come in and there's lots and lots and lots of them. Scalyr is the name of the company, we scale up and we scale out. And what we do is, when you go to run a query we throw every processor in our system at every query that comes in. And the reason why that becomes important in this multi-tenancy architecture is the more customers we have, the more data that we ingest, the more servers we have to throw at every query for every customer. So as we grow, the service gets better, it gets faster, it gets more affordable for all customers. >> That's the best thing about the cloud, you can bring that compute to bear so you have a little flywheel of acceleration. Talk about the role of data, because this is interesting, one of the core problems we hear a lot in the cloud native world is that so many, now, sets of services being deployed Kubernetes is becoming the de-facto sceme for orchestration around micro-services, containers obviously they're our standard as well. Which means there's more instrumentation, right? So, I could almost see how the founder saw this future because he lived it. >> Exactly. >> He lived the future, and now the real world's going "hey, we have that Google-like problem, we have tons of services playing around but it's not just logging and getting a query back in minutes. These services are talking to applications through each other. This is like mission critical. >> Very mission critical. >> Is this what you guys are doing? >> Right, if you are running in a traditional environment and you're running sort-of traditional applications there are really good logging solutions out there for that. That's what Splunk was founded on, they're amazing at doing that. But, nobody had built an optimized logging system and an observability system for the new stack. And that's what we're designed to do. And you use, you said, in minutes. And minutes is what it takes for most log queries in a traditional environment. 96% of all of our queries happen in less than a second. We're fast. >> So, this is really what the Agile teams need, Dev Ops teams need. >> Yes. When code is money, when it's the company, when every second of downtime, or even a service that's impaired, it might not be hard down but it's not running the way that it should, that impacts the customer experience, it impacts how many customers you can get if you're a real-time business, it impacts revenue. It's important to get that service up and running quickly. >> So, you guys are re-imagining logging, which is more mission critical rather than okay, where the breach is, what's going on in the basic logs, like Splunk used to do. So, talk about the product. Who's the target persona, how is it consumed, you mentioned on the cloud, is it SAS? How does someone get involved, do they just download it, do they get a consult, talk about the product and the target audiences. >> So, it is SAS, it's delivered by SAS. We don't have a non-prime service today or an offering. And, typically it's the site-reliability engineer, the architects, the developers themselves, Dev Ops for sure, Cloud Ops, they're the ones that are using the tool day-to-day. And it's a beautiful dashboard, a lot of it is just point and click. You can go in, if you want to add English-language query, you don't have to learn a special query language to use this, that's why people say it's so fast and easy to learn to use and I think that's why we get the kind of daily usage we have. You don't have to be an expert in the tool, it's very intuitive, you get a dashboard, you can just keep clicking down off of a chart and get all the way to the code. In fact, we can link you from where the problem is straight into the code that underlies that so you can then go and solve the problem. >> So, it's really easy to get into. >> Very. >> So I don't need do any kind of elaborate configurations? >> No. You don't need to do elaborate configurations and, as importantly, you don't need to learn a new specialized query language. Which, again, in the more traditional systems you find that there's only a few people that really know how to use the product because you have to learn the query language. It's kind-of like CLI or something in networking. And so there's a few specialists and they're very good, but if you're an engineer and there's a problem and you want to use the tool, you don't have time to become an expert. You've got to just use it. And so, even though it's designed to search machine language, you can use English, it's pretty easy to figure out how to write that query, and it comes back so quickly, if you didn't get it quite right you can just refine and do the search again and narrow down. >> I can see why the V.C.'s like this, the venture capitalists, because it markets good, big wave, cloud native lot of growth there. Certainly hyper-scalers, enterprisers are coming next, so I can imagine that's more head room. Product is consumable, SAS, in the cloud, technology that's fast, compelling, >> You're good, you can be on the pitch team. >> Final check box is customers. >> Yes. >> So, how many customers do you have? >> We have 300 paying customers. That doubled in the last year, and we have some big names and a lot of small companies. So, some of the fun ones are Giphy, my kids love that, my husband, right? Using them every day. NBC Universal, kind-of on the other side of that. Companies for whom the application is the business. And it can be a traditional company that's trying to launch new digital transformation initiatives, or it can be companies that were born in the cloud. >> And that's only going to get better, again, the markup. There's more companies going to the cloud. Talk about multi-cloud, because you know we had conversations in the past before you came on Scalyr around multi-cloud. That's only going to increase the sets of microservices and the role of data. Not just code, because code is data. Data is code. It's going to be a whole data ops movement coming soon, we see that tsunami coming. How does the multi-cloud fit into all of this in your mind? Is it too early, is that coming later? Or, is it available now? Could your customers have the multi-cloud now? >> For our customers, if they are in a multi-cloud environment today, we're an ideal tool for them 'cause we can run on any of their clouds. Most customers are not yet in multi-cloud, but they're trying to get there. Just like most customers are not yet fully containerized, but you want to pick a tool today that will grow with you and get you to tomorrow. And that's where Scalyr comes in, because we are designed and optimized for that environment. And, there's kind-of no scale too big for us. The company was named very deliberately. We can scale up, we can scale out, and we can continue to be simple and fast as your business scales. >> Christine, you've had a track record, you've had a great career, you've seen a lot of waves of innovation. You've been working for big companies, a dozen start-ups, now you're back at a start-up. So, I got to ask you a personal question, how does it feel? What's it like back into the trenches? And, you've got a hot start-up here. One month on the job, what's going on there? >> I love it. I really love it. You know, there's 50 people in the company every one of them is high-energy they're so committed to the cause. You know, when the world runs on code and you help that code run better, you're making an impact on the world every single day. These people know it, they feel it. They're very committed. And, unlike some of the much bigger companies I've been at, you can innovate so quickly. So, I just finished my first 30 days onboarding, I have talked to our big customers, a couple dozen of our really big customers. And, they all say a couple of things over and over again, there's just some consistent themes. Fast always comes up, it's usually the first word. Simple comes up. Affordable, which is nice. People pay a lot of money for these tools and they don't always feel good about all that money. We can come in and be much more affordable and they appreciate that. But, the thing that kept coming up over and over again was the customer service and the customer support. And nobody, I come from worlds where nobody ever raves about customer service and customer support. So, it was odd and I dug a little bit, and there were two pieces to that. One, because we're 50 people, when somebody has a problem, we're all-in. It gets solved quickly. A lot of times we can sort-of flag that problem for the customer because we're keeping track. But the other thing that was brought up is when they need something that maybe we don't deliver today they ask for it. And a lot of times we can give it to them pretty quickly. There's not some big, huge long roadmap process. We're a small company, we can't always do it quickly, but a lot of times we can turn stuff around and it's great. >> Well, you're hitting the ground running, got your running shoes on, sounds like a great opportunity. You've got a lot of work to do! What are some of the priorities? I'm sure hiring is big. Take a minute to give the plug on for any hirings you have. >> So, we're just moving to brand new facilities in downtown San Mateo a couple blocks from Caltrain. And that is because we doubled the company size last year, and we need to double it again this year. So, we are hiring, if you know of any great people, please send them to us. We announced some new things at Amazon Reinvent, late last year, one of which is new distributed tracing. We're on the very leading edge of this trend, and it's an important one. It's probably a conversation maybe with Steve himself. Yeah, he's very knowledgeable, and it's a fascinating area because the APM systems, again, kind-of the traditional if you can say that for APM, have all been built for the front-end, for the websites. But, once you move into these container environments you need that same kind of capability for the back end. And so you need something called distributed tracing. It turns out that if you're born in the logs like we are doing that distributed tracing which links them together and gives you a picture systemically of what's happening and how you link the events for a fuller picture. We're kind-of uniquely good at that. So, we've got that coming out later this quarter. >> That'll attract some engineers 'cause that's a hard problem. >> It's a hard, a lot of the problems we solve are hard, interesting problems, and they're problems for the new stack, and they're problems at scale. And smart engineers like to work on that. >> You know, state's a big one, stateless applications, state is a huge problem I'm sure you guys are on, this is where the tracing plays in. >> Yes, exactly. >> Final question for you before we end is competition. Certainly people who are in the new world, going cloud native, they get it, they get the complexity, they get the opportunity as well. So, there's a lot of investment there. But, the folks that are looking at Scalyr like "ooh, what's the competitive lens"? How do you answer that? What's your response to differentiate, being different from the competition? So, there's lots and lots of observability tools, and even logging tools in the market. And from that standpoint you could say there's tons of competition. They're all built on keyword indexing, so they're all optimized for looking back, for yesterday's world. We're the only ones that are built on this very new architecture, designed for the future stack, designed for the new stack. And, we're the only ones that don't use keyword indexing. And, what we have is this amazing, multi-tenancy, columnar-based approach that gives you these advantages of fast, simple, and affordable. >> So you're staking the ground in the marketplace of speed, sub-second response, 2 queries, 4 runtime applications that are mission critical to businesses. Is that right? >> Said very well, thank you. >> Well, that's what we do here at theCUBE, we figure it out, we get the data. >> Christine, thanks for coming out. Congratulations on the new role. We'll be following you guys. Love the name, Scalyr. Scaling is table stakes now in the cloud. If you don't compete at scale, or operate at scale, or develop at scale, you're probably going to be in trouble. So, theCUBE's covering it as always. Thanks for watching, I'm John Furrier.

Published Date : Feb 8 2019

SUMMARY :

and the new CEO of a hot startup, the CEO transitioned. Tell us about Scalyr. he had the same problem that a lot of engineers do right now And so, the company has how many employees? We more than doubled the employees in the last year. So, what else attracted you to the opportunity? is that the world runs on code right now. Lay that out, what segment are you in? And the founder, you said, worked at Google, the simplicity of how you can use the tool So, the core tech is, under the hood would be, is the more customers we have, one of the core problems we hear a lot He lived the future, and now the real world's and an observability system for the new stack. So, this is really what the Agile teams need, that impacts the customer experience, So, talk about the product. and get all the way to the code. and you want to use the tool, in the cloud, So, some of the fun ones are Giphy, How does the multi-cloud fit into all of this that will grow with you and get you to tomorrow. So, I got to ask you a personal question, and the customer support. What are some of the priorities? kind-of the traditional if you can say that for APM, 'cause that's a hard problem. It's a hard, a lot of the problems we solve I'm sure you guys are on, designed for the new stack. mission critical to businesses. we figure it out, we get the data. Scaling is table stakes now in the cloud.

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Harish Venkat, Veritas | Veritas Vision Solution Day NYC 2018


 

>> From Tavern on the Green, in Central Park, New York, it's theCUBE, covering Veritas Vision Solution Day, brought to you by Veritas. >> Welcome back to the beautiful Tavern on the Green, in the heart of Central Park. You're watching theCUBE, the leader in live tech coverage. My name's Dave Vellante. We're covering Vertias Solution Days, #VtasVision. Veritas used to have the big, single tent, big tent customer event, and decided this year, it's going to go belly to belly. Go out to 20 cities, intimate customer events where they can really sit down with customers across from the table; certainly, this beautiful venue is the perfect place to do that. Harish Venkat is here as the VP of Marketing and Global Sales Enablement at Veritas. Thanks for coming on, Harish. >> Yeah, thanks for having me. >> So, we're going to change it up a little bit. Let's hit the Escape key a few times and talk about >> Yeah. >> some of the big mega trends that you're seeing. You spend a lot of time with customers. You had some intimate conversations today. What do you see as the big trends driving the marketplace? >> So at my level, what I observe with the highest thing is simplicity, instant gratification, is two things that customers love. Forget about customers, even we as individuals, we love simplicity and instant gratification. Examples around that, you know, think about back in the days where you had to take a picture, process the film, and then realize, "oh my god, the film's not even worth watching." Now you have digital photography, you take millions of pictures, and instantly you view the picture, and keep whatever you want, delete whatever you don't want. A small example of how simplicity and instant gratification is changing the world. In fact, if you listen to Warren Buffett, he'll say, "Invest in companies that is making your life a lot easier," so, if I spread that across the entire industry, I can go on with examples like Netflix disrupting Blockbuster because it made it easy for customers to watch movies at their time, and making it easy for consumption. You look at showrooming concept, where you go to Best Buy's of the world and many others, and look at a product, but you don't buy it right there. You go to your phone and say, "okay, do I do a price compare?" And then order it on the phone, where someone delivers it to your house So the list goes on and on, and the underpinning result as a result of this is disruption, all right? You look at Fortune 500 companies, just in the last decade. Over 52% of those companies have been disrupted and the underpinning phenomenon is all about instant gratification and simplicity. >> And Amazon is another great example of, I remember when my wife said to me, "Dave, you got to invest in this company." It was like... 1997. >> Yeah. >> Invest in this company, Amazon? >> Yeah. >> At the time, it was mostly books, but they started to get into other retail, so right-- >> We missed that boat, didn't we? >> I actually did, but I sold, ah! (laughs) >> I never lost money making a profit, so okay. So, at the same time, customer... Customers just can't get there... >> Yeah. >> Overnight, so what are some of the challenges that they have in getting to that level of simplicity? >> Yeah, so you look at IT spend, and when you look at the breakdown of IT spend, you'll see that about 87%, and in many cases, even greater than 90%, they spend just to keep the lights on and these are well-established companies that I'm talking about. In fact, I was doing a Keynote in, in Minneapolis one time and a CIO came and said, "Harish, I totally disagree." "In my company, it's 96%." >> (Dave laughs) >> Just to keep the lights on! So you're talking about less than 10% of your IT spend gone towards innovation, and then you look at emerging companies who are spending almost 100% all around innovation, leveraging the clouds of the world, leveraging the latest and greatest technology, and then doing these disruptions, and making things simple for consumption, and as a result, the disruption happens, so I think we have an opportunity to re-balance the equation in the enterprise space, and making it more available for innovation than just keeping the lights on. >> So part of that... the equation of shifting that needle, moving that needle, if you will, just eliminating non-value-producing activities that are expensive. We know, still, IT is still very labor-intensive, so we got to take that equation down and shift it. Are you seeing companies have success in shifting, re-training people toward digital initiatives and removing some of the heavy lifting, and what's driving that? >> Yeah, so I think it's a journey, right? So, I mean, the entire notion of journeying to the cloud is one of the big initiative to take out heavily manual-intensive, data center-intensive, which is costing a lot of money. If I can just shift all of those workloads to the cloud, that'll help me re-balance the equation. I view the concept of data intensity, which is really two variables to it. Back to your point, if I can take the non-core activity, rely on my partner ecosystem to say what is best in class solutions that I can use as my foundation layer, and then innovate on top of it, then yes, you have the perfect winning formula to really have a lot of market share and wallet share. If you're trying to do the entire stack by yourself, good luck. You'll be one of those guys who will be disrupted. There is no doubt. >> So well, okay, that says partnerships are very important. >> Without a doubt. >> You're not too alone. >> Channel is very important. >> Yes. >> So, so what do you see, in terms of the ebb and flow in the industry, of partnerships, how those are forming? Hear a lot about "co-opetition," which is kind of an interesting term, that is now, we're living. >> Yeah. >> What's your, what's your observation about partnerships, and how companies are able to leverage them? What's best practice there? >> Yeah, so just as Veritas, we're a data protection leader company. We have incredible market share and wallet share, amongst the Fortune 500 and Fortune 100 companies, but even within our incredible standing, we have to rely on other partners. We don't do everything on our own. We have incredible relationship with our cloud service providers, with the hyper-converged system to the world, like Nutanix. We just announced Pure today, so when we combine those partnerships, we can offer incredible solutions for our customers, who can then take care of the first variable that I talked about, and then innovate on top of it. So I think partner ecosystem is extremely important. For customers, it's very important that they pick the right players, so they don't have to worry about the data, and they can continually focus on innovation. >> We were talking to NBC Universal today, and one of themes in my take-aways was he's trying to get to the... he's a, basically a data protector, backup administrator, essentially, but he's trying to get to the point where he can get the business lines to self-serve. >> Yeah. >> And that seems to me to be part of the simplicity. Now... an individual like that, got to re-skill. Move toward a digital transformation. Move that needle so it's not 90% keeping the lights on. It's maybe you get to 50/50. >> Yeah. What are you seeing in terms of training and re-education of both existing people and maybe even how young people are being educated, your thoughts? >> Yeah, I think the young people coming out of college, they're already tuned to this, so to me, those are the disruptors of the world. You got to keep an eye on those millennials of the world because you don't have to train them more, because they're coming out of college, you know. They don't have the legacy background. They don't have the data centers of the world. They are already in the cloud. They're born in the cloud, sort of individuals, so I think the challenge is more about existing individuals who have the pedigree of all the journey that, you and I, we have seen, and how do you re-tune yourself to the modern world? And I think that presents an opportunity to say, "Okay look, if you don't adapt real quick," "you don't have a chance to survive" "in this limited amount of time you have in the IT space," but having said that, we're also seeing that you have some time window, and that time window will continue to shrink, so when we talk about this transformation journey, you can see year after year, the progress that, that's been made in the transformation, this leap and bound, and that's all related to Moore's Law. You think about computer and storage, it's becoming a lot cheaper, and so the innovation rate is continuing to go up. So you have very limited window: adapt or die. >> So, Harish, we were talking about, we've talked about digital transformation. We talk about simplifying; we're talking about agility. We're talking about shifting budget priorities, all very important initiatives. How is Veritas helping customers achieve these goals, so that they can move the needle from 90% keep the lights on to maybe 50/50, and put more into innovation. >> So four major themes: one is data protection. If you don't have your core enterprise asset, which is your data protected, then you can't really innovate anything on top of it. You'll constantly be worrying about what happens if I have a ransomware attack, what if I have a data outage, so Veritas takes care of it, back to the notion that you pick the best players to take care of the fundamental layer, which is around the data. The second thing that I... I would say Veritas can help is the journey to the cloud. Cloud, again, is another instrument for you to take out cost out of your data center. You're agile, you're nimble, so you can focus on innovation. Do you see the trend? So again, Veritas helps you with that journey to the cloud. It allows to move data and application to the cloud. When you're in the cloud, we protect your data in the cloud. The third thing I would say is doing more with less. I talked about the IT equation already. Software-defined storage allows you to do that. And the last thing I would say is compliance. We can't get away from compliance, the fact that Veritas has solutions to have visibility around the data. You can classify the data. You can always be compliant working with Veritas. You take care of these four layers, you don't have to worry about your data asset. You can worry about innovation at that point. >> So it, to me, it's sort of a modern version of the rebirth of Veritas. When Veritas first started, I always used to think of it as a data management company, not just a backup company. >> Right. >> And that's really what we're talking about here today, evolving toward a data-centric approach, that full life cycle of data management, simplifying that, bringing the cloud experience to your data wherever it is. Could be "on-prem." >> Yeah. >> Could be in the cloud, sort of this API-based architecture, microservices, containers... >> Yep. >> All the kind of interesting buzzwords today, but they enable agility in a cloud-like experience, that Netflix-like experience that you were talking about. >> Absolutely, right, so we're super excited. The one thing I would also say is what our latest net backup, 812, the other thing that I talked about, which is simplicity and ease of use: we are addressing both of that in addition to the robust brand that we have around protecting data. So you now you have simplicity, ease of use, instant gratification, all the basic ingredients, and Veritas is here to protect them. >> Harish, it's been a great day. Thanks for helping me close out the segment here. This venue is really terrific. It's been a while since I've been at Tavern on the Green. Some of you guys, I don't think you've ever seen it before. Seth's down here; he's, he's a city boy but we country bumpkins up in Massachusetts, we love coming down here, in the heart of Yankee country. So thanks very much-- >> Of course. >> For helping me close out here, great segment. All right, thanks for watching, everybody. We're out here, from New York City, Tavern on the Green. You've been watching theCUBE; I'm Dave Vellante. We'll see you next time. (light electronic music)

Published Date : Oct 11 2018

SUMMARY :

brought to you by Veritas. is the perfect place to do that. Let's hit the Escape key some of the big mega trends that you're seeing. back in the days where you had to take a picture, "Dave, you got to invest in this company." So, at the same time, customer... and when you look at the breakdown of IT spend, and then you look at emerging companies and removing some of the heavy lifting, is one of the big initiative to take out So, so what do you see, so they don't have to worry about the data, and one of themes in my take-aways was Move that needle so it's not 90% keeping the lights on. What are you seeing in terms of training and re-education and so the innovation rate is continuing to go up. so that they can move the needle from 90% keep the lights on is the journey to the cloud. of the rebirth of Veritas. bringing the cloud experience to your data wherever it is. Could be in the cloud, sort of this API-based architecture, that Netflix-like experience that you were talking about. and Veritas is here to protect them. Thanks for helping me close out the segment here. We're out here, from New York City, Tavern on the Green.

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Ric Lewis, HPE & Jeff Wike, Dreamworks | HPE Discover 2017 Madrid


 

>> Announcer: Live from Madrid Spain, it's theCUBE covering HPE Discover Madrid 2017. Brought to you by Hewlett Packard Enterprise. >> We're back. This is theCUBE that you're watching, the leader in live tech coverage. We're at HPE Discover 2017 in Madrid. My name is Dave Vellante, I'm here with my co-host for the week, Peter Burris. Peter, it's been great working with you this week. >> Indeed, it's been great. >> We're winding down, and we're really excited to have Ric Lewis, >> Great ideas. >> Senior Vice President and General Manger of the Software Defined and Cloud Group. Many time CUBE guest with HPE, and Jeff Wike of Dreamworks. CTO, thanks for coming on. >> Yeah. Thank you. Thanks for having me. >> Great to see you. You're welcome. Been a good week? >> It's been a fantastic week. >> Things are coming into focus? >> They are. >> You killed it on the keynote, how are you feeling? >> Feeling really good, feeling really good. I mean, the momentum in the software defined and cloud arena is just fantastic. You know, there were times when I used to visit with you guys and we were only talking about what's coming in the future. Now we're talking a lot about what we have, what customers are buying, where we have momentum. And still introducing new things, so it's just a whole lot of fun. >> Jeff, Senior Vice President, CTO, can we talk a little bit about your role? What the scope is? >> Sure. Sure, so Dreamworks Animation, you may have heard of it. >> Yeah. We do we make animated films. >> Good friend Kate Swanberg's been on a number of times. >> Kate's, love her. We make animated films, we do a lot more than that. We're a digital content creation company. So we, we're the largest TV animation studio in the world. We're doing theme park ride work, cause we've got, we're now under NBC Universal. So we're doing a lot of projects, it's a very busy time for us. >> So, Synergy, we talked about Synergy a lot, there's nothing >> Yeah. >> like Synergy we've heard. >> Yeah, yeah. >> Fluid pools of infrastructure. >> Yeah, it just gets better. >> Wait and see and so, what can you tell us? How's the momentum? >> Yeah let's talk a little bit about that. So the momentum on Synergy is fantastic. We started shipping in volume at this conference last year, basically December of last year. And the response has been fantastic. We've looked at Momentum for new infrastructure plays. You know if you look back at our history, whether it was the C7000 or whether it was UCS from Cisco or whether it was VCEs built on UCS, Nutanix. If you kind of look at the first year of a new infrastructure play, Synergy looks like it's the fastest growing thing ever. It's just fantastic, really growing for us. We have over 1100 customers on Synergy now. You know, and that's in 11 months of shipping. And the business, it just continues to grow quarter by quarter. Just really thrilled with the progress there, so happy. >> And you guys are customers? >> We're big customers, if we're not the biggest customer, we're certainly the biggest fan. >> One of the biggest, one of the biggest customers, maybe the biggest fan. >> Certainly the biggest fan. >> Okay so Jeff, tell us, take us back to sort of pre-Synergy, you know, what was it like before and after and what has it done for your business in particular? >> Well one of the things that that we face going forward is we developed, in our infrastructure, and inner data center, we do a lot of rendering to make a movie. That's our largest high performance compute. You know, 80 million render hours, CPU hours to make one of these films. And we're making a lot of them at the same time. We really defined that work flow, and how we optimize the data center hardware to be able to go through that work flow and be able to be as efficient as possible. The issue came with we have a lot of other projects that are coming in, and since we are now under NBC Universal, there's a lot of other work that's happening there. And also, different types of media that's coming, you know, around the corner. And we want to be able to prepare for that. What we would have done traditionally would be to buy to peak, you know because it is rather cyclical, and that's what we would do that on prem, peak. But if we had a special project, we might buy or segment a portion of that and say, you know, this is for this purpose. This is for that purpose, but that's very inefficient. So with Synergy, the beauty of it is we can purchase you know that hardware, but then if we want to be able to use it for another project, we can do that. And we can do that very very quickly. >> You said you repurpose that across your application portfolio. Or your project portfolio. >> Yeah. Yeah, it gives us, I like to say it future proofs us. Because now no matter what the parent company or our own creative ambitions are, we can handle that. We can't say no, well we never say no. We usually say not right now, or wait a couple of weeks or a couple of months to be able to provision that. And now it's, it's instantaneous. >> And I know what Ric's answer would be to this, but I want to hear from the customers. Is this really different than other products that you've experienced. >> It's totally unique. We haven't experienced it before. And I'll give you, I'll give you a little example. We just got our order. We got about 200 servers of Synergy that arrived a couple of months ago. And within seven working days, we were using it in production. And I just want to say, we took, I don't know if I told you this story, but we were able to provision all of that from the time we mounted in the racks within five hours, which is incredible. It would have taken us easily three weeks before. In fact, it took us longer to take it out of the cartons than it did to provision. >> Well, so let me see if I... You're talking about maybe 200 servers. You're probably talking about 8,000 individual tasks configured. To get it done in five hours you probably perform what, 40, 50 tasks? Administrative steps? >> By the way, first time doing it. And our engineers were saying, we could've used more parallelism. We could've done it faster. You know, it's almost a challenge to see just how easy you can do this. >> But I got that right? Is it really like 98 percent reduction in the administrative tasks? >> Absolutely. >> Really? >> That's incredible. >> It is. >> Huh, alright. >> That's before you start flexing work, flexing resources against different workloads and dynamically reprovisioning. This is just provisioning the first time. But it, if you think about it, if you're gonna do it dynamically, it can't take forever, so you've gotta make it, the first time it's gotta be super fast. >> Okay. >> So, I have to admit I'm a little stunned, I didn't know that. So, and as you said, the whole point is that you can reprovision >> Yes. >> Over and over. Which means that the... There's something in economics and technology that's known as an asset specificity. And an asset has high specificity when you buy it and can appropriate it to a specific purpose. And about the only thing in tech that makes something an asset specificity is the administrative tasks of changing it to prepare it to do something else. And you just told me that I can remove nearly 100% of the transaction costs associated with taking an asset from this and applying it to that. >> If you're gonna destroy silos in the data center, that's what you have to do. >> But that's... >> Right, so silo is this asset specificity. If you can repurpose it immediately. >> So I'm excited, that's my second question. How did your people respond to this? Because I talked to a lot of other CIOs that say one of the biggest challenges I'm having, or CTOs, one of the biggest challenges I'm having is I'm able to converge hardware, I'm able to converge to some software, I'm able to converge Administrative tasks, but my people don't like converge. What, they don't like to converge. How are you walking your people through some of these changes to liberate these opportunities? >> Well we've been moving toward, from more traditional, we'll call it IT for now. From traditional IT to dev ops environment and, you know what, it's change. So we've been bringing people along in that you know, to, and some people adapt to it. They say wow this is gonna be great for my career. And engineers want to always use the new stuff, so from that aspect of I know how I work, and I know what I do, to here's a better way of doing it to be more automated, it's been a good experience for people. And you know what, the chance of human error in configuring things... If I look to my long history at Dreamworks, 21 years, I look at any down time we've had or any problems, 90% of that has been from misconfiguration. And it's usually from somebody fat fingering, you know a parameter in the set up of the servers. And now, that's virtually eliminated. >> Did you have to go through some kind of organizational, internal sort of discussion, transformation, whatever you want to call it to actually get to the point where you could buy this way, buy a sort of single SKU of Synergy? Because you maybe previously you were buying bespoke, kind of roll your own components. A little server here, maybe some storage over there, maybe some networking here. Now maybe it's all HP that made it simpler, but you probably had specialist in each of those areas, did you not? >> We did. >> How did you deal with that organizational friction? >> You know, that was an issue as and by the way, there's so many, there's so much technology that's being developed some of it open source, some of it in this partner ecosystem that you have. And trying to stay abreast of that has been a real challenge. And one of the things that we always dreamed of is wouldn't it be nice if there was one way that you could control that. The single pane of glass, which is you know, to be able to have an API layer that everybody could hook in to. I think you've got a company like Hewlett Packard Enterprise that has that dominance in the market place to be able to dictate, I'm using that word. >> Yeah. >> Maybe dictate isn't the right word. >> Offer. >> Offer. (group laughing) >> That's the word we use. Enable. >> Enable, you know those APIs. And all of those are being developed you know almost in parallel. >> Yeah, yeah, yeah. >> So this stuff is really coming in. Now we have our own... We're a snowflake like everybody else is to your point. And what we've done is we brought in the Pointnext team to go in and write those northbound APIs so that we can hook in to one view. To be able to manage all of our legacy, I'll call it legacy, our previous infrastructure along with you know, the new tech that we're buying. So that it makes it easy to manage. >> They made it match the composable API that we put into Synergy. It's natively integrated. All the ecosystem partners are adapting to it. And they said we'll just use that as our standard to even manage our legacy infrastructure. Plus, since Oneview runs on legacy infrastructure, all of the HPE stuff, it just adapts like that. So it's been a very good, good project. >> So you've got a lot of experience with this now. Can you share with, maybe you can quantify it, maybe you can't, but even subjectively the developer impact or the animator impact, the business impact to Dreamworks? >> So the biggest impact... Well I have three things that are my, actually I got this from Meg Whitman, I had a list of 12 objectives for the studio for technology and she said at one of the CIO summits, you've gotta have three. So I said okay, I've gotta pare it down to three. And one of those is provide the technology, the software and infrastructure to meet the creative needs. The second one was innovate for competitive advantage. And the third one was drive efficiency into operations. And if you look at what Synergy provides, it hits every single one of those. So we've actually, you know, over the past year or two, we've actually reduced the number of people that we have maintaining our infrastructure, which is amazing if you consider the fact that this year we doubled the size of our infrastructure. In what other business, in what other area can you actually reduce the amount of people that are maintaining something while you're doubling the amount that you're maintaining. That never happens. And I think it's because of this software defined infrastructure and the fact that you can write these recipes or profiles, whatever you want to call them, personalities. >> Yep, yep, yep. >> To be able to... And test them and harden them. And by the way, that reminds me, one of the things I really like about this is our ability to do proofs of concept, to try different workflows and all that without having to take away resources from the main thing that we're doing which is the artistic community. So we can actually say, you know what? We're gonna go in, reimage these servers. We're gonna do that at night to run this test, in the morning they're back, they're back in the pool. And that's an amazing thing. >> That's dynamic provisioning. No one else can dynamically provision. >> Yeah. >> All the converge systems, all the hyper converge, they're provisioned a certain way. They run VMs a certain way. They stay that way for their lifetime. This stuff dynamically reprovisions, and you guys, you're not even talking about kind of doing containers with VMs and containers with your bare metal, you can dynamically reprovision across that as well. >> Yeah, what he said. (laughter) >> Listen, we're just getting started so just relax, okay. These guys are telling me we gotta wrap. We're not gonna wrap. >> No. >> We haven't even gotten to One Sphere yet. >> We have other topics. Exactly. >> So let's get to One Sphere. >> Yeah. >> Yeah I want to talk about One Sphere. But I do want to say. >> Go ahead, last thought. >> One more thing, so you talked about artists, but the other part of it is for developers so one of the things we don't want the engineering teams to be a hindrance to the developers. Because they want to be able to move quickly, they want to be able to be assessing, and I think one of the things that's not just an impact on our artists, to be able to do these new projects, but also it makes our developers more efficient. They don't have to wait. >> Yeah. >> Okay, great. Now let's talk multi cloud. >> Yep. >> A lot of complexity, the more things get simple, the more complex they seem to get. So, One Sphere. You guys announced yesterday. >> Yeah, so. A core pillar of the HP strategy, make hybrid IT simple, right. And you can see from this conversation we're making hybrid IT simple on-prem. Not only do we have Synergy, but we have a fantastic offering in our Simplivity space. And that platform's over 2,000 customers and growing like crazy as well. But after we did that, we said look, we've got fantastically simple virtualization clusters in Simplivity, we've got great dynamic reprovisioning and composable infrastructure, but customer are not... That's part of their hybrid IT problem, that's the on-prem part. They're also wrestling with I've got multiple cloud instances, I need to get insights into where I'm spending my money, where workloads are deployed and all that. So we started this program, HPE OneSphere. We've had it going for almost three years. We had a small team on it early on. We ramped up the staffing a couple years ago. And what it really does, it's pretty simple. It allows you to build clouds, deploy apps, and gain insights extremely fast. So it's designed for IT ops to be able to build and deploy a private cloud as fast as they can and assemble that with their public cloud assets. And provide one place to look at all of those. For developers, it provides a common multi-tenant environment that has all the services and tools they need to be able to deploy an application whether it's on-prem or off-prem, and you can choose, you can build applications that have some of both inside that developer environment. And then for the business, it shows insights into where's the money being spent? Where are those workloads running and what's it costing me? So, think of it almost as composable at that next level where it's not just resources within chassis, now it's resources across the hybrid IT estate. It actually is public cloud assets from any of the public clouds, whether it's AWS, Azure, Google, Cloud28+, as well as your private cloud assets. And it automates the life cycle stuff that we were just talking about through this application into OneView. It's a SaaS environment, so actually OneSphere is software as a service. It lives in the cloud, it's a subscription that our customers buy, and it does all of this capability to simplify their hybrid environment and taps into the capabilities we just talked about. It's fantastic, nobody has anything like it. >> Okay well we've heard that before, but now... >> Exactly. >> You're putting your money where your mouth is. >> So I was right on that one. >> Okay but it's early days for OneSphere. >> Okay. >> And your private cloud is what we call a true private cloud. >> Which you said on stage yesterday. >> I did that's exactly right. >> It's evidence by your ability to reduce staff to manage infrastructure. >> It's a con experience wherever the data requires is how we put it. >> Yes, yes. We want the simplicity of management and the availability of apps that you get in public cloud in the private cloud. >> And the pricing. Yeah? >> Well, yeah, well... No, cause it's actually more expensive to go public cloud. >> I mean pricing models. >> Oh yes, yeah. >> The consumption is what you're basically talking about, yeah. >> And so you, Jeff you guys are OneSphere or OneSphere betas? >> Yeah, you bet. >> So what were you trying to learn? What were you kicking the tires on, testing? Where'd you focus? >> We, you know, if we look at the future, we're not gonna be on-prem forever, and I certainly don't want to be on-prem forever, I want to take advantage of flexing to public cloud, but again, for our films, you know, we want to be able to provide the producers of those movies, what is that gonna cost me? What is that, how can I tell you what that costs? And where can we move as we start to do more different types of projects? Which ones should go to the public cloud? Which ones should stay inside? And be able to understand that. The other thing that made us nervous about public cloud. Was what they call the zombie cloud instances, you know where you went in, you provision something and then you forget about, and you, but you're paying, you know. And that's, a lot of money is made. >> Kind of like app subscriptions. >> Group: Yes, exactly. >> I'm still paying for that? (laughter) >> Exactly but this gives you all of that... >> 4,000 dollars a month. >> A little different right. >> Or 15,000 a month. (laughter) >> Yeah, that's for sure. That visibility is something that all... We talk about it, CFOs hate this thing... Some of the consumption model is shifting from cap ex to op ex, but CFOs hate surprise op ex. And that's where they're actually surprised by oh my gosh look at that bill. Well this provides visibility into all of those assets, whether they're on-prem or off-prem and what they're costing you. And it's always up to date, and it's always consistent across your entire farm, so you can choose and say that's costing me too much, I want to move those apps over here. And immediately do it. And for a lot of our customers, they're over-provisioned so they have spare capacity on-prem they're not taking advantage of. Why not use some of that and it's instantly provisioned. >> And that's where you initially, anyway, see the business value of OneSphere. >> Well, look, it's OneSphere to rule them all. And I believe whether it's private, public, you know we really want to have what is my total resource availability? So in the future, we never say no anymore. Really, we can tell them how much, but you don't have to say no. And the other thing is we can do this stuff instantly. So, we don't even say when, we just go now here's what you have to pay if you want to do it, we can provide those options. It's a new world. >> I love the demo of, I don't know if you guys saw it, there's a demo with Pong, you know, it's the IT guy of the past. >> Yeah the guy saying no. >> And then they made it vertical. It's the IT guy of the future. So, alright my last question. What cool movies can we anticipate? What's coming? >> Well you know what, How to drain... How to Train, how to drain your tragon I was gonna say. (laughter) How to Train Your Dragon 3 is our next film out and it's gonna be unbelievable. >> I'll bet. >> So my last question. Am I gonna have to continue to sit through 15 minutes of IT credits at the end of future Dreamworks movies as a consequence of Synergy? >> There's less, cause there's less resources required to manage your Synergy hardware. So it's less people. >> I know you don't sit through the credits. (laughter) >> I do. (laughter) I love credits. Alright guys, thanks very much for coming on. >> Thank you. >> It's been a great pleasure. >> Thank you, always fun. >> Alright keep it there everybody, Peter and I will be back to wrap up HPE Discover 2017 from Madrid, you're watching theCUBE. (upbeat music)

Published Date : Nov 29 2017

SUMMARY :

Brought to you by Hewlett Packard Enterprise. with you this week. of the Software Defined and Cloud Group. Yeah. Great to see you. to visit with you guys and we you may have heard of it. We do we make animated films. been on a number of times. We make animated films, we do a lot more than that. And the response has been fantastic. We're big customers, if we're not the biggest customer, One of the biggest, we can purchase you know that hardware, You said you repurpose that to be able to provision that. And I know what Ric's answer would be to this, of the cartons than it did to provision. you probably perform what, 40, 50 tasks? how easy you can do this. This is just provisioning the first time. is that you can reprovision And about the only thing in tech that makes something that's what you have to do. If you can repurpose it immediately. How are you walking your people And you know what, the chance of human error to actually get to the point where you could And one of the things that we always dreamed of is Offer. That's the word we use. Enable, you know those APIs. So that it makes it easy to manage. All the ecosystem partners are adapting to it. the business impact to Dreamworks? and the fact that you can write these recipes So we can actually say, you know what? No one else can dynamically provision. and you guys, you're not even talking Yeah, what he said. These guys are telling me we gotta wrap. to One Sphere yet. We have other topics. But I do want to say. the engineering teams to be a hindrance to the developers. Now let's talk multi cloud. get simple, the more complex they seem to get. and taps into the capabilities we just talked about. but now... And your private cloud is what to manage infrastructure. It's a con experience and the availability of apps that you get in public cloud And the pricing. No, cause it's actually more expensive to go public cloud. The consumption is what you're And be able to understand that. you all of that... Or 15,000 a month. Some of the consumption model is shifting And that's where you initially, anyway, And the other thing is we can do this stuff instantly. I love the demo of, I don't know if you guys saw it, It's the IT guy of the future. Well you know what, How to drain... Am I gonna have to continue to sit required to manage your Synergy hardware. I know you don't sit through the credits. I love credits. Peter and I will be back to wrap up

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