>> from New York City. It's Theo Cube covering new relic Future Stack 2019. Brought to you by new relic. >> Welcome back on stupid a minute. This is the cubes coverage here of future stack 2019 new relics. 70 year they're doing the show is the U. S. Show. They actually bring these few locations around the globe, right next door to Grand Central Station and about 600 in attendance. And been really excited to kick off with the number of the users here at the show and happened. Welcome program. First time guests. Another cut. Who is the technical fellow in chief? Architect with Genesis. You been at the event a number of times. You're speaking at the event today, but let's start with Genesis. Customer experience is something that I think a lot of people been hearing about on. That is the product. The Genesis has tell us a little bit about the company itself. Sure. >> Yeah. So, Genesis, uh, brain that Maybe not. Everybody knows, but they certainly transitive Lee know us. We're a customer experience platform. We like to say that we're a technology company, but we power. The experience is about 25 billion customer experiences every year for 11,000 plus customers. About 1000 different countries around the world s So we are all about having a connection between brands and their customers, and we enable that >> s o not only some of the cloud shows. I was an enterprise connect earlier this year and definitely was, you know, something I heard a lot about see Exit really important Not only how customers interact with the brand, but internally how you know we treat the employees and that interaction is something that that is raised up. People are kind of important inside, but we're going to talk too much about the people here. We're gonna talk about the technology as the chief architect of this gives a little bit about what you have your arms around in a responsible for >> sure s o for for me, of the project. Your cloud was the name for for a long time, Genesis Cloud as of yesterday. So we are a public cloud offering as a CX platform and I say platform because we made the transition from just being a product to a platform. In my opinion last year, more than half of our FBI work is actually code we didn't right? So I think people using you as a programmable thing is when you become a platform. So I'm responsible for things like cloud architecture for understanding. Let's say industry trends. What technologies? We're gonna use a lot of eight of us service designed technical vetting, general cat hurting that sort of thing, >> Right? So you said your public cloud, but you said it sits on top of AWS. But it's a platform that your customers can then build on top. >> That's right. That's right. So we like to think of ourselves as C X. As a service. We've had some that use us still like a product all shrink wrapped, ready to go, others that want to extend us either writing their own. You guys writing their own back ends their own integration points. We make all of that possible. >> All right, so I'm expecting you have a bit of an opinion when it comes to that platform, As Lou said with a capital P A, and it's gotta be programmable, it's gonna be open. Tell us what your thoughts about new relic kind of entering, you know, new relic one being they said today the first, and only if their claim of observe ability platform s o give us your thoughts around. >> Absolutely. Yeah. S O. I like to think that we have been using the relic as a platform for awhile, whether they knew it or wanted it or not way have a fairly rigorous continuous delivery pipeline. And we are very big believers in infrastructure is code and develops principles. So for us, the engineering teams don't just own the code that they write, but they own the infrastructure definitions. They even own alert definitions, dashboard configurations. And we push that information directly into the relic as our deployments happen. Live hundreds of times a week around the globe. >> All right, so how do these modern architecture's enable you to run a team? >> I can't imagine trying to manage 350 plus Micro service is in production, which is roughly what we have today over 1000 Lambda Functions way can't improve what we don't measure. Everyone likes to say that, but it's true. I have a little bit of an a p m background from from places past. So I was a firm believer that you need to invest early and observe ability and metrics. So we've been a day one kind of new relic subscriber in the cloud space. Everything from understanding how the infrastructure parts work now to serve earless. It's all been about moving up the value stack like commodity metrics of servers is great and still needed. But transactional information and now trace information is absolutely essential. >> Okay, in the Kino this morning, they walk through their metrics events, logs and traces. Where are you with, you know, these various sources of data and harnessing the value of that. >> So I would say, with fairly early towards the tracing part before new relic headed as a managed thing they had cross at tracing. I'm sure you're familiar with that sort of the prior incarnation of distributed tracing on. We leverage that pretty pretty heavily, but it obviously doesn't have quite the same utility a cz what the new open tracing standards provide s so we do things like having correlation i d. S. That let us tag and follow things around. Now we just get to off load that from our team's being as responsible for it. And now the platform gives it to us. >> Yeah. Glen is open source important to your organization? >> Absolutely. We try Thio, give back some ourselves. In fact, one of the one of the nerd lets the nerd packs that Lou mentioned on stage was one that our team wrote s Oh, yeah, way believe not only that, we need a p i's and programmatic access to do our jobs, but we like toe enable and help other people with the same >> Eric Spence got a shout out on the Maquis note was that the thing that you were talking about it is >> I expect to see us probably released two or three more nerd packs before the end of the year Way, way are eager to do that rather than just investing in all of our own. You I that we had glass over the top of the relic. Now we actually just get to put those components deeper inside of new relic proper. >> Okay, eyes there. Anything else from the announcements this morning that you're looking forward to leveraging? >> So I think there's there's definite changes in the A p M space. You'll hear a little bit more, probably in the deep dives one of the talks I'm having later with not even she will be talking about. Some of those things were definitely interested in that. Open telemetry has some value. Greater Genesis definitely has investments around things like Prometheus and other sorts of monitoring. So if I'm not talking about just the public cloud side of it and other aspects there definitely things we can leverage. >> All right, Glenn gives us share a little bit, if you can. About what? What you're talking about here at the show. So one of >> the big mitts is entity centric. Observe, ability. The idea again that we're not just looking at servers and static infrastructure. We're looking at things that are very ephemeral. We have a lot of dynamics scale on our platform on. We need ways to actually frame what we're looking at at the level of Micro Service's but often level like business applications. So even when we're creating some of these extension points like the one you just mentioned way framed that within the context of a service that does a particular vertical slice on dhe, that's that's kind of where we like to invest. So we like to live. >> Okay, um, you know what's what's on your road map of? You know where you're going with your journey and is there anything that you're looking for? Beyond what was announced today from new relic ER from the ecosystem at large, >> I think there's lots of refinements of what was announced today that will help us theeighty I ops side, I think not just for noise reduction, but also for like, early early signal detection. It's a pretty fascinating space. Will likely invest some of our own dollars in times trying to help that along. Definitely Ah, lot of distributed tracing and Maur investment. There is a big piece for us. I think the A PM space. There are areas that I'd like to see a peon vendors invest in that goes beyond what now, I guess, is becoming more, more traditional, like transaction information. We have a lot of a i machine learning ourselves, and I think monitoring those types of workloads is going to be very different. As big of a paradigm shift as it was to go from classic monitoring Transactional. I think we're about to see that happen again in the >> industry. Yeah. What can you share some of the kind of the A I journey that you're going through a genesis where you are, You know what the maturity level is of solutions that you're using and >> sure way have a fairly robust aye aye team on products range from in the W m space back to the people that you mentioned at the first part of the talk way have workforce optimization, workforce management, and we brought a I algorithms to that a lot of time. Siri's forecasting that used certain machine learning techniques. We've invested a fair amount in until you and Opie any are so everything from sentiment detection to live transcription that we built in house to our own body engines that d'oh the new dialogue management. So we have a fairly robust bit there and some on the management side on the operational back in that we used to try to improve our quality of service on reduced any sort of incidents on the platform. >> All right, it's your third year. Third time coming to this show was what brings you back? What you excited about? I kind of dig in and take away from the event this year. >> I think the relics always been a partner in my stance, not just a vendor we believe so deeply in the observe ability message that one I want to be part of shaping that narrative. Eso coming to future sack actually talking to a lot of other executives, seeing where they're going and kind of sharing that use case, but also trying to be a little bit of a lighthouse. Thio, the new relic team as well, is what brings me back every year. >> Observe ability is something that it hurt. A number of startups talking about in the last couple of years were, in your opinion, does new Rolex it compared to the marketplace overall, obviously, they just kind of announced the observe ability, you know, full suite with new relic one. But you know what your viewpoint is? Toe have their wealth, their position? >> Where did I think their position? I think they are best of breed for what we're currently seeing. Owners of ability. There are other things, I think, where we could cobble together bits from multiple vendors but frankly, having application performance monitoring along with infrastructure, along with data being cold from the cloud platforms that we're all in, like, eight of us. They've got a unique place. I think the power of their agent technology has proven itself over time as well. My guidance to most other other companies that I speak with about this subject is don't just trust that it's all magic invest on. And I think they make themselves easy to invest in on. I think this platform play is a good one for them. >> All right. Well, another cut. Thank you so much for joining us. Sharing your journey, What we're doing in the best of luck on your presentation today. Thank you, sir. All right. Be back with lots more coverage here from a new relic. Future stack 2019. I'm still Minutemen. And thank you for watching the Cube.

>> from Austin, Texas. It's Theo Cube, covering pure storage. Accelerate 2019. Brought to you by pure storage. >> Welcome back to Austin. I'm Lisa Martin. With Day Volante were a pure accelerate 2019 the fourth annual event. Getting bigger and bigger and more customers on the Cube. Very excited to welcome the C I. O of Kensington Swan. Nigel Stevenson. Nigel. Welcome to the Cube. >> Thank you. Thanks. >> Thanks for coming all the way up here or down here, Up here from New Zealand. Give us our audience. A little bit of an overview of Kensington Swan and specifically about your role is CEO. >> Sure again, Just once a top tier law firm in New Zealand. We've got a bit of an announcement from last month Were about to combine with sentence, which you might know more familiar from a brain kind of perspective. Slightly larger than what we are at the moment. We're, ah, a few 100 staffs, but between the officers and opened and Wellington with the focus spawn corporate commercial legal practice is so top tier or high in law expertise. >> So you've been there about three years. Give us a little bit of a picture of Kensington's I T department applications workloads. What's going on? There >> must be a pretty similar Thio emotional films or proficient service. Is firms actually a similar with the coming firms to smell the the most common tools we use around the PR, the practice management systems that we have on in production of documents for the work that we provide to our clients, maintaining those keeping them, searching for them, Actually, in all the emails and everything else that goes along every single matter that we do from a compliance perspective, we need to keep all of that and make sure it's safe and sound and easily searchable. >> So big drivers you got, you got the clients, you got the lawyers, you got the paralegals. It's this machine running you got, you know, to say confidentiality compliance. What are the big drivers in the business that are affecting I t. Strategy? I >> think, especially in the provision service is sick. Just continue to modernize. We've hit systems, and after the last decision, things tighten up a bit for a while, and then we fed a large push over the last few years to really bring things up. Today, bring it Bring it, Making more current on relevant to what's out there. With that, we can then bring on other applications. And I and other tools that would really help us Thio drive the business and different directions >> is the first time your accelerator Yeah, let's talk infrastructure. So it s so paint a picture. What's, uh what's it look like? You know you're here. Obviously you're pure customer, right? So what's the storage infrastructure look like? And >> we've had to guess what you would be a pretty typical infrastructure for many, many years with the two data center model. VM were storage observers and sewn on, then replicated across from a d R perspective to the other data center. They know we've gone through a big decision around. Where do we go with it? Do we take that out to the cloud? Do we keep it on Prem? Do we keep the $2 centers one way? We've ended up deciding this to go with the single Production Data center based in Auckland were we've got some d our capability. They want an office, but then plane to scale up to the cloud. So we've got enough compute to keep us going. The systems that we've got a cz we grow, we'll move. >> So you had to replicated data centers. Essentially. Is that right? You know, expensive. And then you've essentially now got a main data center. You've got some a little bit of lightweight infrastructure for D R purposes. Is that right? Way? >> Previously since he had two of everything. Well, more than two of everything but everything we head of the production, we head of the second read absent a lot of set there a semi idle for quite a lot of time. And as you say, that's quite expensive to have Ah, lot of equipment sitting there not really been used. So moving Maur to single data Seena Mol replicating some of the infrastructure, but not not the full sit. It's moving. >> So the decision to stay on Prem versus Go all in the cloud talk to us about some of the business drivers that led you to say we're going to stay on from and within that what elevated cure storage to the obvious choice >> sure is a little bit if it's old cloud model and I think that's really helped you guess influence were the on prim had we has gone as well, and we'll get that. Get that sick and weird things like the scalability off the simplicity, not having to have very experience experienced stories technicians on and so on. I think back to my days fishing nightie and putting together other brains of storage unit was a multi month process. Certifications after certifications just to be out a plug it together and then configure and coat. The story's all right. You know what the cloud and what we found with pure is. It's just become really simple. Within a couple of hours of the array arriving that was wrecked, it was turned on. It was cut into the pool and presented through TV anyway, so I'm just really, really simple. >> All the bit twiddling of the past really didn't do much for your business, obviously, but then you it shows you chose toe stay on Prem. Many law firms d'oh! Just because of the privacy and confidentiality And yeah, they had some color to that. This is a couple >> of ingles thio. If there's one being performance, wait. I need to make sure that the lawyers get the performance that they need they charging six minute increments like like most. If they can't work, then the building they're not working up providing to the clients and the clients. Also that work done at a at a good speed and returned to them as quickly as possible. And as the world has moved more to that client centric approach, you know, delivering to the client's becomes ultimate impairment to what we do. So performance was definitely key economic self. When we looked at cloud in on a price per gig per month with pure, it worked out very competitive. It wasn't quite there. Toe move into the cloud. New Zealand. We don't have the AWS or is your database data centers based on his own. They're all in Australia, So there's Ah Leighton see aspect of going many thousands of miles across the under the undersea cables to get to that data on payments. Right there, it's fast, is connected waken different, >> so you have essentially replaced your you're spinning disc with flash. Is that correct? >> Yes, that was on the other parts of it. No, you wanted to get something that was definitely modern and set us for the future. For quite a number of years Way didn't look a spinning disc. It'll weigh. Just win. Looked at what flesh rays were available. Way have head spinning this, but I definitely wanted to get your flesh. >> How >> important was the Evergreen model to you? Is it is it how much of it is marketing and how much is it? Is it Is it big business impact for you? >> Quite a few other places of work We've hit that three year or five year support moral challenge where all of a sudden the support can hockey stick up on become really, really expensive to carry on the arrays. So one of the other drivers was from an environmental environmental perspective of if you're gonna throw their equipment out after five years, but it's still working fine. Yeah, that's not really great on the environment. So with the fresh perspective as well as you have a green be able to maintain and keep their equipment running and going for longer than five years without a shop up left on the cost was really, really important. >> Sustainability was important to you guys. So you before we might live, you mentioned that you guys have been pure customers since about December of 2018. So about 10 months or so. So those lawyers that are billing every few minutes I have to get access to data because the clients are demanding kit. What's it been? Their reaction? Thio, the performance that you're delivering to them and a new correlation with revenue that business has made because of the decision to stay on from? >> I'll tell you what the best thing about it is. I don't complain that things are slow anymore, you know? So they say, Nighty, if you're not hearing any issues, that you're doing a good job and I would definitely in that camp The system's running significantly faster than what they were previously on. That was on a five year old array that was reasonable. Let's start as well. So the league Ford has been really recognizable from a performance perspective, so >> you don't get the Atta boy, but you just don't get the grief. >> Yeah, yeah, it's not very often that people come and say that you know, with regulations, and that since a nightie, >> but it sounds like it also simplified your management you described it used to take a long time Thio provisioning array before now it's sort of same day or a part of a portion of what have you done with that additional resource? Did you did your rift people? Did you redeploy them? >> You take the same style of if you do move things to the cloud. You know, with any type of outsourcing model messages freeing up time on the staff have got now work on other things. You know, we're slowly moving up the stack on a valu ed perspective of what we deliver, doubling more into automation integration, digital contract processing, the area that I think we should be working in rather than tweaking the nuts and bolts. Well, that that's where I started. So, yeah, it was good career passing the time >> being able to get to that value at is something that we talked with a lot of customers about that absolutely critical about not spending so much time at managing something. I want to get my job done. So a number of announcements came out today. I'm just curious to get your take on, for example, this kind of customer force that Dave and I were talking about with Charlie Giancarlo their CEO. Just a minute ago about this bridge to hybrid club, you mentioned an acquisition or a merger coming with Denton's. How would something like this hybrid bridge that here announced with AWS How might that be a facilitator of the merger? Or maybe even it's the IittIe foundation that you've established with Pierre. That's going to be a great facilitator of that pending merger. >> I think one of the slides and the Maquis know this morning talked about the on Priam in the cloud world being quite separate and we found that it is We've we've looked Whenever we go out to market, we'll look at both options and take your best of breed approach. Thio what, within a cure or subscribed way got into some cloud solutions. I'm not sure if Aladdin mention brains at all, but s so we have got cloudy >> from our standpoint, but your corporate standpoint, >> So we've got a bit of both, but it has been a bit hard to bridge the two, even even from a backup d R perspective on then also from scaling the the on cream applications into the cloud. Some some things just work better in the cloud or a better architect in the clouds. Fishy, some remote excess solutions were. If we've got issues, we want that separate, Will they dear? Yet between what else? Systems and the excess for staff on this kind of space that we've we've built in two for that be Never join those worlds a lot more seamlessly and through the same management consoles and just gonna make life a lot easier will be out of scale back and forward so we can move the data. I remember years and years ago talking to storage vendors and saying, Well, where can we can't replicate? No, Dad are up to a different brand or a different service In this case with the adoption or on sort of cloud, that's still very prevalent. >> Yes, So I mean, I deal. You'd like a common management framework control playing data plane, Back up framework. Is that right? Is that an objective between cloud and on Prem? I mean, it definitely helps, >> but the other things was mentioned in the keynote is around the availability of skilled people you think with my generation and I started often stopped supporting, then work my way through infrastructure and project management, team management and son. The people coming out of university now don't really have that same career path there from a slot in somewhere up the scared, the stick on >> very started python. And we're working on >> them or in the development of spice rather than the infrastructure space. The ability to find staff that have the knowledge off the system is getting hotter and hotter. Eso so the cloud moral, the almost storage is a service on the on prime since you cut through that and it means that you don't need those staff with the commonality of the tools that also helps us. Well, you don't have to serve someone who's years and years training and a new solution to be out of them have the confidence to move into it. >> What do >> you actually installing from frump? Yours? It is a vile storage block storage combination. We've got the X series of race. Okay, they're going for performance, obviously. And, um, because I was thinking in the cloud, you might you might be more interested in object store because of, you know, your document heaviness. But it depends on the merger, I guess. Where you guys go? >> Yeah, the you mentioned before on this some data sovereignty concerns around. We're that Donald stays. And that's why I think a lot of the law firms it probably are keeping some of their infrastructure on from so for sovereignty, we expect in performance. If it is the air, it's it is performing. The cloud can form in different ways, but having a bit of both gives you really good choice, that best of breed model >> with pure storage. You got the foundation as this acquisition, and this merger comes forward that everything's in place. Feel pretty confident about that. Yeah, we've >> got a lot of work to dio over the next few months while we adjust. What? We've got a software perspective to align with the intense global software suite. But I'm pretty confident that it can be delivered really well. >> So what's in the C I ose mind these days? You know, security cloud hybrid strategies, alignment with the business. What do your top three? >> I think like a mission before I'm really trying to kind of lift what we do to deliver value to the business. It's been John what type of business it is, but it can be seen as a cost center way. Really want to be out? Be more involved in in what, in our case, the lawyers are doing. The main project that we've got on the moment is automating legal processes not to replace any people but to augment what they do on to provide them better tools, more efficient tools. Talks that the younger lawyers, when they come in, can follow their way through and learn what their process is. Also overlaying the legal aspects around there as well. So it's not just online form. It's a it's a training guide. It's It's everything for each of those processes that >> you're deploying any machine learning, artificial intelligence, machine intelligence and in that regard yet is that we haven't quite got >> there. It's definitely on the list. Some of the things that would liketo look at those things, like machine readable software to go through documents, pullout snippets. A lot of time lawyers will spend have to read through a lot of material fine key bits of information and extract that to the news within the documents that we produce, even in simple process, is still doing that they loaned from the rial complex 56 page construction contracts. There's a There's a lot that we could potentially help to find that information for them when it comes into things like he discovery for litigation in the old days. Know that wheel in a truckload of >> paper file boxes? Guys must have loved that building at six minute increments >> way. Get your hard drive with terabytes of data. It gonna troll through all of that and that there's some real space that good I toes can help cut through that significantly faster than your standard kind of funnel based such fools. If >> you think you think software robots have a place like robotic process automation are, I think >> way we're going with it is Thea Pair. You can fit in between the human process. We're mapping out more from a business process. Perspective were there's gonna be some educational steps some human steps mopey a steps on eventually get through an outcome of delivering what the lawyers need for the clients. >> So last question is that I have is, you know, what way do all these shows we do like 100 events a year, everybody you know, the vendors tell you how great they are and what we always like to ask the practitioners your experience with pure relative toe other, you know, stories. And you know, the name names. But just is it substantively different? How much? I guess I ask you again. How much is marketing versus substantive business value for you as a practitioner? >> Yeah. So we've only had the array since December. One of things. I did a case study for Pure just recently in one of things that highlighted and there was the support. When you go on to a new vendor or choose any any different path, you're taking that kind of risk in the step into the unknown way did have an issue a few weeks after we put the first Korean on they came in during Christmas break were we were all off in our case at the beach, which is bit different in the Southern Hemisphere. But they came in flawlessly sort of the issue out gotta back working. Yeah, without necessarily having to do anything apart from let them in the building on, and that really gives the confidence and what they do, how they can deliver going forward. >> I think there's a lot of value and sharing that these things don't always go very smoothly. But you need to have established that relationship with that partner that can be rapidly deployed to help. Ultimately, I'm sure those lawyers either want to start building every three minutes. They want to be able to build more every six minutes. So never a dull moment, Nigel. In your world. But we thank you so much for joining David me on the Cuban. Maybe next year we'll be talking about how a I is helping. Hopefully clients achieve better results. Thank you so much for your time. Thank you, per day. Volante. I'm Lisa Martin. You're watching the Cube?