(soft techno upbeat music) >> Hi there. Welcome back to Las Vegas. This is Dave Villante with Paul Gillon. Reinvent day one and a half. We started last night, Monday, theCUBE after dark. Now we're going wall to wall. Today. Today was of course the big keynote, Adam Selipsky, kind of the baton now handing, you know, last year when he did his keynote, he was very new. He was sort of still getting his feet wet and finding his guru swing. Settling in a little bit more this year, learning a lot more, getting deeper into the tech, but of course, sharing the love with other leaders like Peter DeSantis. Tomorrow's going to be Swamy in the keynote. Adrian Cockcroft is here. Former AWS, former network Netflix CTO, currently an analyst. You got your own firm now. You're out there. Great to see you again. Thanks for coming on theCUBE. >> Yeah, thanks. >> We heard you on at Super Cloud, you gave some really good insights there back in August. So now as an outsider, you come in obviously, you got to be impressed with the size and the ecosystem and the energy. Of course. What were your thoughts on, you know what you've seen so far, today's keynotes, last night Peter DeSantis, what stood out to you? >> Yeah, I think it's great to be back at Reinvent again. We're kind of pretty much back to where we were before the pandemic sort of shut it down. This is a little, it's almost as big as the, the largest one that we had before. And everyone's turned up. It just feels like we're back. So that's really good to see. And it's a slightly different style. I think there were was more sort of video production things happening. I think in this keynote, more storytelling. I'm not sure it really all stitched together very well. Right. Some of the stories like, how does that follow that? So there were a few things there and some of there were spelling mistakes on the slides, you know that ELT instead of ETL and they spelled ZFS wrong and something. So it just seemed like there was, I'm not quite sure just maybe a few things were sort of rushed at the last minute. >> Not really AWS like, was it? It's kind of remind the Patriots Paul, you know Bill Belichick's teams are fumbling all over the place. >> That's right. That's right. >> Part of it may be, I mean the sort of the market. They have a leader in marketing right now but they're going to have a CMO. So that's sort of maybe as lack of a single threaded leader for this thing. Everything's being shared around a bit more. So maybe, I mean, it's all fixable and it's mine. This is minor stuff. I'm just sort of looking at it and going there's a few things that looked like they were not quite as good as they could have been in the way it was put together. Right? >> But I mean, you're taking a, you know a year of not doing Reinvent. Yeah. Being isolated. You know, we've certainly seen it with theCUBE. It's like, okay, it's not like riding a bike. You know, things that, you know you got to kind of relearn the muscle memories. It's more like golf than is bicycle riding. >> Well I've done AWS keynotes myself. And they are pretty much scrambled. It looks nice, but there's a lot of scrambling leading up to when it actually goes. Right? And sometimes you can, you sometimes see a little kind of the edges of that, and sometimes it's much more polished. But you know, overall it's pretty good. I think Peter DeSantis keynote yesterday was a lot of really good meat there. There was some nice presentations, and some great announcements there. And today I was, I thought I was a little disappointed with some of the, I thought they could have been more. I think the way Andy Jesse did it, he crammed more announcements into his keynote, and Adam seems to be taking sort of a bit more of a measured approach. There were a few things he picked up on and then I'm expecting more to be spread throughout the rest of the day. >> This was more poetic. Right? He took the universe as the analogy for data, the ocean for security. Right? The Antarctic was sort of. >> Yeah. It looked pretty, >> yeah. >> But I'm not sure that was like, we're not here really to watch nature videos >> As analysts and journalists, You're like, come on. >> Yeah, >> Give it the meat >> That was kind the thing, yeah, >> It has always been the AWS has always been Reinvent has always been a shock at our approach. 100, 150 announcements. And they're really, that kind of pressure seems to be off them now. Their position at the top of the market seems to be unshakeable. There's no clear competition that's creeping up behind them. So how does that affect the messaging you think that AWS brings to market when it doesn't really have to prove that it's a leader anymore? It can go after maybe more of the niche markets or fix the stuff that's a little broken more fine tuning than grandiose statements. >> I think so AWS for a long time was so far out that they basically said, "We don't think about the competition, we are listen to the customers." And that was always the statement that works as long as you're always in the lead, right? Because you are introducing the new idea to the customer. Nobody else got there first. So that was the case. But in a few areas they aren't leading. Right? You could argue in machine learning, not necessarily leading in sustainability. They're not leading and they don't want to talk about some of these areas and-- >> Database. I mean arguably, >> They're pretty strong there, but the areas when you are behind, it's like they kind of know how to play offense. But when you're playing defense, it's a different set of game. You're playing a different game and it's hard to be good at both. I think and I'm not sure that they're really used to following somebody into a market and making a success of that. So there's something, it's a little harder. Do you see what I mean? >> I get opinion on this. So when I say database, David Foyer was two years ago, predicted AWS is going to have to converge somehow. They have no choice. And they sort of touched on that today, right? Eliminating ETL, that's one thing. But Aurora to Redshift. >> Yeah. >> You know, end to end. I'm not sure it's totally, they're fully end to end >> That's a really good, that is an excellent piece of work, because there's a lot of work that it eliminates. There's are clear pain points, but then you've got sort of the competing thing, is like the MongoDB and it's like, it's just a way with one database keeps it simple. >> Snowflake, >> Or you've got on Snowflake maybe you've got all these 20 different things you're trying to integrate at AWS, but it's kind of like you have a bag of Lego bricks. It's my favorite analogy, right? You want a toy for Christmas, you want a toy formula one racing car since that seems to be the theme, right? >> Okay. Do you want the fully built model that you can play with right now? Or do you want the Lego version that you have to spend three days building. Right? And AWS is the Lego technique thing. You have to spend some time building it, but once you've built it, you can evolve it, and you'll still be playing those are still good bricks years later. Whereas that prebuilt to probably broken gathering dust, right? So there's something about having an vulnerable architecture which is harder to get into, but more durable in the long term. And so AWS tends to play the long game in many ways. And that's one of the elements that they do that and that's good, but it makes it hard to consume for enterprise buyers that are used to getting it with a bow on top. And here's the solution. You know? >> And Paul, that was always Andy Chassy's answer to when we would ask him, you know, all these primitives you're going to make it simpler. You see the primitives give us the advantage to turn on a dime in the marketplace. And that's true. >> Yeah. So you're saying, you know, you take all these things together and you wrap it up, and you put a snowflake on top, and now you've got a simple thing or a Mongo or Mongo atlas or whatever. So you've got these layered platforms now which are making it simpler to consume, but now you're kind of, you know, you're all stuck in that ecosystem, you know, so it's like what layer of abstractions do you want to tie yourself to, right? >> The data bricks coming at it from more of an open source approach. But it's similar. >> We're seeing Amazon direct more into vertical markets. They spotlighted what Goldman Sachs is doing on their platform. They've got a variety of platforms that are supposedly targeted custom built for vertical markets. How do successful do you see that play being? Is this something that the customers you think are looking for, a fully integrated Amazon solution? >> I think so. There's usually if you look at, you know the MongoDB or data stacks, or the other sort of or elastic, you know, they've got the specific solution with the people that really are developing the core technology, there's open source equivalent version. The AWS is running, and it's usually maybe they've got a price advantage or it's, you know there's some data integration in there or it's somehow easier to integrate but it's not stopping those companies from growing. And what it's doing is it's endorsing that platform. So if you look at the collection of databases that have been around over the last few years, now you've got basically Elastic Mongo and Cassandra, you know the data stacks as being endorsed by the cloud vendors. These are winners. They're going to be around for a very long time. You can build yourself on that architecture. But what happened to Couch base and you know, a few of the other ones, you know, they don't really fit. Like how you going to bait? If you are now becoming an also ran, because you didn't get cloned by the cloud vendor. So the customers are going is that a safe place to be, right? >> But isn't it, don't they want to encourage those partners though in the name of building the marketplace ecosystem? >> Yeah. >> This is huge. >> But certainly the platform, yeah, the platform encourages people to do more. And there's always room around the edge. But the mainstream customers like that really like spending the good money, are looking for something that's got a long term life to it. Right? They're looking for a long commitment to that technology and that it's going to be invested in and grow. And the fact that the cloud providers are adopting and particularly AWS is adopting some of these technologies means that is a very long term commitment. You can base, you know, you can bet your future architecture on that for a decade probably. >> So they have to pick winners. >> Yeah. So it's sort of picking winners. And then if you're the open source company that's now got AWS turning up, you have to then leverage it and use that as a way to grow the market. And I think Mongo have done an excellent job of that. I mean, they're top level sponsors of Reinvent, and they're out there messaging that and doing a good job of showing people how to layer on top of AWS and make it a win-win both sides. >> So ever since we've been in the business, you hear the narrative hardware's going to die. It's just, you know, it's commodity and there's some truth to that. But hardware's actually driving good gross margins for the Cisco's of the world. Storage companies have always made good margins. Servers maybe not so much, 'cause Intel sucked all the margin out of it. But let's face it, AWS makes most of its money. We know on compute, it's got 25 plus percent operating margins depending on the seasonality there. What do you think happens long term to the infrastructure layer discussion? Okay, commodity cloud, you know, we talk about super cloud. Do you think that AWS, and the other cloud vendors that infrastructure, IS gets commoditized and they have to go up market or you see that continuing I mean history would say that still good margins in hardware. What are your thoughts on that? >> It's not commoditizing, it's becoming more specific. We've got all these accelerators and custom chips now, and this is something, this almost goes back. I mean, I was with some micro systems 20,30 years ago and we developed our own chips and HP developed their own chips and SGI mips, right? We were like, the architectures were all squabbling of who had the best processor chips and it took years to get chips that worked. Now if you make a chip and it doesn't work immediately, you screwed up somewhere right? It's become the technology of building these immensely complicated powerful chips that has become commoditized. So the cost of building a custom chip, is now getting to the point where Apple and Amazon, your Apple laptop has got full custom chips your phone, your iPhone, whatever and you're getting Google making custom chips and we've got Nvidia now getting into CPUs as well as GPUs. So we're seeing that the ability to build a custom chip, is becoming something that everyone is leveraging. And the cost of doing that is coming down to startups are doing it. So we're going to see many, many more, much more innovation I think, and this is like Intel and AMD are, you know they've got the compatibility legacy, but of the most powerful, most interesting new things I think are going to be custom. And we're seeing that with Graviton three particular in the three E that was announced last night with like 30, 40% whatever it was, more performance for HPC workloads. And that's, you know, the HPC market is going to have to deal with cloud. I mean they are starting to, and I was at Supercomputing a few weeks ago and they are tiptoeing around the edge of cloud, but those supercomputers are water cold. They are monsters. I mean you go around supercomputing, there are plumbing vendors on the booth. >> Of course. Yeah. >> Right? And they're highly concentrated systems, and that's really the only difference, is like, is it water cooler or echo? The rest of the technology stack is pretty much off the shelf stuff with a few tweets software. >> You point about, you know, the chips and what AWS is doing. The Annapurna acquisition. >> Yeah. >> They're on a dramatically different curve now. I think it comes down to, again, David Floyd's premise, really comes down to volume. The arm wafer volumes are 10 x those of X 86, volume always wins. And the economics of semis. >> That kind of got us there. But now there's also a risk five coming along if you, in terms of licensing is becoming one of the bottlenecks. Like if the cost of building a chip is really low, then it comes down to licensing costs and do you want to pay the arm license And the risk five is an open source chip set which some people are starting to use for things. So your dis controller may have a risk five in it, for example, nowadays, those kinds of things. So I think that's kind of the the dynamic that's playing out. There's a lot of innovation in hardware to come in the next few years. There's a thing called CXL compute express link which is going to be really interesting. I think that's probably two years out, before we start seeing it for real. But it lets you put glue together entire rack in a very flexible way. So just, and that's the entire industry coming together around a single standard, the whole industry except for Amazon, in fact just about. >> Well, but maybe I think eventually they'll get there. Don't use system on a chip CXL. >> I have no idea whether I have no knowledge about whether going to do anything CXL. >> Presuming I'm not trying to tap anything confidential. It just makes sense that they would do a system on chip. It makes sense that they would do something like CXL. Why not adopt the standard, if it's going to be as the cost. >> Yeah. And so that was one of the things out of zip computing. The other thing is the low latency networking with the elastic fabric adapter EFA and the extensions to that that were announced last night. They doubled the throughput. So you get twice the capacity on the nitro chip. And then the other thing was this, this is a bit technical, but this scalable datagram protocol that they've got which basically says, if I want to send a message, a packet from one machine to another machine, instead of sending it over one wire, I consider it over 16 wires in parallel. And I will just flood the network with all the packets and they can arrive in any order. This is why it isn't done normally. TCP is in order, the packets come in order they're supposed to, but this is fully flooding them around with its own fast retry and then they get reassembled at the other end. So they're not just using this now for HPC workloads. They've turned it on for TCP for just without any change to your application. If you are trying to move a large piece of data between two machines, and you're just pushing it down a network, a single connection, it takes it from five gigabits per second to 25 gigabits per second. A five x speed up, with a protocol tweak that's run by the Nitro, this is super interesting. >> Probably want to get all that AIML that stuff is going on. >> Well, the AIML stuff is leveraging it underneath, but this is for everybody. Like you're just copying data around, right? And you're limited, "Hey this is going to get there five times faster, pushing a big enough chunk of data around." So this is turning on gradually as the nitro five comes out, and you have to enable it at the instance level. But it's a super interesting announcement from last night. >> So the bottom line bumper sticker on commoditization is what? >> I don't think so. I mean what's the APIs? Your arm compatible, your Intel X 86 compatible or your maybe risk five one day compatible in the cloud. And those are the APIs, right? That's the commodity level. And the software is now, the software ecosystem is super portable across those as we're seeing with Apple moving from Intel to it's really not an issue, right? The software and the tooling is all there to do that. But underneath that, we're going to see an arms race between the top providers as they all try and develop faster chips for doing more specific things. We've got cranium for training, that instance has they announced it last year with 800 gigabits going out of a single instance, 800 gigabits or no, but this year they doubled it. Yeah. So 1.6 terabytes out of a single machine, right? That's insane, right? But what you're doing is you're putting together hundreds or thousands of those to solve the big machine learning training problems. These super, these enormous clusters that they're being formed for doing these massive problems. And there is a market now, for these incredibly large supercomputer clusters built for doing AI. That's all bandwidth limited. >> And you think about the timeframe from design to tape out. >> Yeah. >> Is just getting compressed It's relative. >> It is. >> Six is going the other way >> The tooling is all there. Yeah. >> Fantastic. Adrian, always a pleasure to have you on. Thanks so much. >> Yeah. >> Really appreciate it. >> Yeah, thank you. >> Thank you Paul. >> Cheers. All right. Keep it right there everybody. Don't forget, go to thecube.net, you'll see all these videos. Go to siliconangle.com, We've got features with Adam Selipsky, we got my breaking analysis, we have another feature with MongoDB's, Dev Ittycheria, Ali Ghodsi, as well Frank Sluman tomorrow. So check that out. Keep it right there. You're watching theCUBE, the leader in enterprise and emerging tech, right back. (soft techno upbeat music)

(gentle music) >> Good morning from Las Vegas. It's theCUBE live at AWS Reinvent 2022 with tons of thousands of people today. Really kicks off the event. Big keynote that I think is probably just wrapping up. Lisa Martin here with Dave Vellante. Dave, this is going to be an action packed week on theCUBE no doubt. We talked with so many different companies. Every company's a software company these days but we're also seeing a lot of companies leaving software that can help them operate more efficiently in the background. >> Yeah, well some things haven't changed at Reinvent. A lot of people here, you know, back to 2019 highs and I think we exceeded those two hour keynotes. Peter DeSantis last night talking about new Graviton instances and then Adam Selipsky doing the typical two hour keynote. But what was different he was a lot more poetic than we used to hear from Andy Jassy, right? He was talking about the universe as an analogy for data. >> I loved that. >> Talked about ocean exploration as for the security piece and then exploring into the Antarctic for, you know, better chips, you know? So yeah, I think he did a good job there. I think a lot of people might not love it but I thought it was very well done. >> I thought so too. We're having kicking off a great day of live content for you all day today. We've got Eleanor Dorfman joining us, the sales leader at Retool. Eleanor, welcome to theCUBE. It's great to have you. >> Thank you so much for having me. >> So let's talk a little bit about Retool. I was looking on your LinkedIn page. I love the tagline, build custom internal tools best. >> Eleanor: Yep. >> Talk to us a little bit about the company you recently raised, series C two. Give us the backstory. >> Yeah, so the company was founded in 2017 by two co-founders who are best friends from college. They actually set out to build a FinTech company, a payments company. And as they were building that, they needed to build a ton of custom operations software that goes with that. If you're going to be managing people's money, you need to be able to do refunds. You need to be able to look up accounts, you need to be able to detect fraud, you need to do know your customer operations. And as they were building the sort of operations software that supports the business, they realized that there were patterns to all of it and that the same components were used at and again. And had the insight that that was actually probably a better direction to go in than recreating Venmo, which was I think the original idea. And that actually this is a problem every company has because every company needs operations engineering and operations software to run their business. And so they pivoted and started building Retool which is a platform for building custom operations software or internal tools. >> Dave: Good pivot. >> In hindsight, actually probably in the moment as well, was a good pivot. >> But you know, when you talk about some of those things, refunds, fraud, you know, KYC, you know, you think of operations software, you think of it as just internal, but all those things are customer facing. >> Eleanor: Yep. >> Right so, are we seeing as sort of this new era? Is that a trend that you guys, your founders saw that hey, these internal operations can be pointed at customers to support what, a better customer service, maybe even generate revenue, subscriptions? >> I think it's a direction we're actually heading now but we're just starting to scratch the surface of that. The focus for the last five years has very much been on this operations software and sort of changing the economics of developing it and making it easy and fast to productize workflows that were previously being done in spreadsheets or hacky workarounds and make it easier for companies to prioritize those so they can run their business more efficiently. >> And where are you having your customer conversations these days? Thinking of operations software in the background, but to Dave's point, it ends up being part of the customer experience. So where are you having your customer conversations, target audience, who's that persona? >> Mainly developers. So we're working almost exclusively with developer teams who have backlogs and backlogs of internal tools requests to build that sales teams are building manual forecasts. Support teams are in 19 different tools. Their supply chain teams are using seven different spreadsheets to do demand forecasting or freight forwarding or things like that. But they've never been able to be prioritized to the top of the list because customer facing software, revenue generating software, always takes prioritization. And in this economic environment, which is challenging for many companies right now, it's important to be able to do more with less and maximize the productivity especially of high value employees like engineers and developers. >> So what would you say the biggest business outcomes are? If the developer is really the focus, productivity is the- >> Productivity. It's for both, I would say. Developer productivity and being able to maximize your sort of R and D and maximize the productivity of your engineers and take away some of the very boring parts of the job. But, so I would say developer productivity, but then also the tools and the software that they're building are very powerful for end users. So I would say efficiency and productivity across your business. >> Across the business. >> I mean historically, you know, operations is where we focused IT and code. How much of the code out there is dedicated to sort of operations versus that customer facing? >> So I think it would actually be, it's kind of surprising. We have run a few surveys on this sort of, we call them the state of engineering time, and focusing on what developers are spending their time on. And a third of all code that is being written today is actually for this internal operations software. >> Interesting. And do you guys have news at the show? Are you announcing anything interesting or? >> Yeah, so our focus historically, you sort of gave away with one of your early questions, but our focus has always been on this operations, this building web applications on building UIs on top of databases and APIs and doing that incredibly fast and being able to do it all in one place and integrate with as any data source that you need. We abstract away access authentication deployment and you build applications for your internal teams. But recently, we've launched two new products. We're actually supporting more external use cases and more customer facing use cases as well as automating CRON jobs, ETL jobs alerting with the new retail workflows product. So we're expanding the scope of operations software from web applications to also internal operations like CRON jobs and ETL jobs. >> Explain that. Explain the scourge of CRON jobs to the audience. >> Yeah, so operations software businesses run on operations software. It's interesting, zooming out, it's actually something you said earlier as well. Every company has become a software company. So when you think about software, you tend to think about here. Very cool software that people are selling. And software that you use as a consumer. But Coca-Cola for example, has hundreds of software engineers that are building tools to make the business run for forecasting, for demand gen, for their warehouse distribution and monitoring inventory. And there's two types of that. There's the applications that they build and then the operations that have to run behind that. Maybe a workflow that is detecting how many bottles of Coca-Cola are in every warehouse and sending a notification to the right person when they're out or when they, a refill is very strong, but you know when you need a refill. So it does that, it takes those tasks, those jobs that run in the background and enables you to customize them and build them very rapidly in a code first way. >> So some of the notes that you guys provided say that there's over 500 million software apps that are going to be built in the next few years alone. That's tremendous. How much of that is operation software? >> I mean I think at least a third of that, if not more. To the point where every company is being forced to maximize their resources today and operational efficiency is the way to do that. And so it can become a competitive advantage when you can take the things that humans are doing in spreadsheets with 19 open tabs and automate that. That saves hours a day. That's a significant, significant driver of efficiency and productivity for a business >> It does, and there's direct correlation to the customer experience. The use experience. >> Almost certainly. When you think about building support tooling, I was web chat, chatting on the with Gogo wifi support on my flight over here and they asked for my order number and I sent it and they looked up my account and that's a custom piece of software they were using to look up the account, create a new account for me, and restore my second wifi purchase. And so when you think about it, you're actually, even just as a consumer, interacting with this custom software on the day time. And that's because that's what companies use to have a good customer experience and have an efficient business. >> And what's the relationship with AWS? You guys started, I think you said 2017, so you obviously started in the cloud, but I'm particularly interested in from a seller perspective, what that's like. Working with Amazon, how's that affected your business? >> Yeah, I mean so we're built on AWS, so we're customers and big fans. And obviously like from a selling perspective, we have a ton of integrations with AWS so we're able to integrate directly into all the different AWS products that people are using for databases, for data warehouses, for deployment configurations, for monitoring, for security, for observability, we can basically fit into your existing AWS stack in order to make it as seamless integration with your software so that building in Retool is just as seamless as building it on your own, just much, much faster. >> So in your world, I know you wanted to but, in your world is it more analytics? is it more transactional, sort of? Is it both? >> It's all of the above. And I think what's, over Thanksgiving, I was asked a lot to explain what Retool did with people who were like, we just got our first iPhone. And so I tried to explain with an example because I have yet to stumble on the perfect metaphor. But the example I typically use is DoorDash is a customer of ours. And for about three years, and three years ago, they had a problem. They had no way of turning off delivery in certain zip codes during storms. Which as someone who has had orders canceled during a storm, it's an incredibly frustrating experience. And the way it worked is that they had operation team members manually submitting requests to engineers to say there's a storm in this zip code and an engineer would run a manual task. This didn't scale with Doordash as they were opening in new countries all over the world that have very different weather patterns. And so they looked, they had one, they were sort of confronted with a choice. They could buy a piece of software out of the box. There is not a startup that does this yet. They could build it by hand, which would mean scoping the requirements designing a UI, building authentication, building access controls, putting it into a, putting it into a sprint, assigning an engineer. This would've taken months and months. And then it would take just as long to iterate on it or they could use Retool. So they used Retool, they built this app, it saved, I think they were saying up to two years of engineering time for this one application because of how quickly it was. And since then they've built, I think 50 or 60 more automating away other tasks like that that were one out of spreadsheets or in Jira or in Slack notifications or an email saying, "Hey, could you please do this thing? There's a storm." And so now they use us for dozens and dozens of operations like that. >> A lot of automation and of course a lot of customer delight on the other end of the spectrum as you were talking about. It is frustrating when you don't get that order but it's also the company needs to be able to have the the tools in place to automate to be able to react quickly. >> Eleanor: Exactly. >> Because the consumers are, as we know, quite demanding. I wanted to ask you, I mentioned the tagline in the beginning, build custom internal tools fast. You just gave us a great example of DoorDash. Huge business outcomes they're achieving but how fast are we talking? How fast can the average developer build these internal tools? >> Well, we've been doing a fun thing at our booth where we ask people what a problem is and build a tool for them while we're there. So for something lightweight, you can build it in 10 minutes. For something a little more complex, it can take up to a few weeks depending on what the requirements are. But we all have people who will be on a call with us introducing them to our software for the first time and they'll start telling us about their problems and in the background we'll be building it and then at the end we're like, is this what you meant? And they're like, we'd like to add that to our cart. And obviously, it's a platform so you can't do that. But we've been able to build applications on a call before while people are telling us what they need. >> So fast is fast. >> I would say very fast, yeah. >> Now how do you price? >> Right now, we have a couple different plans. We actually have a motion where you can sign up on our website and get started. So we have a free plan, we've got plans for startups, and then we've got plans all the way up to the enterprise. >> Right. And that's a subscription pricing kind of thing? >> Subscription model, yes. >> So I get a subscription to the platform and then what? Is there also a consumption component? >> Exactly. So there's a consumption component as well. So there's access to the platform and then you can build as many applications as you need. Or build as many workflows. >> When you're having customer conversations with prospects, what do you define as Retool's superpowers? You're the sales leader. What are some of those key superpowers that you think really differentiate Retool? >> I do think, well, the sales team first and foremost, but that's not a fair answer. I would say that people are a bit differentiator though. We have a lot of very talented people who are have a ton of domain expertise and care a ton about the customer outcomes, which I do actually think is a little more rare than it should be. But we're one of the only products out there that's built with a developer first mindset, a varied code first mindset, built to integrate with your software development life cycle but also built with the security and robustness that enterprise companies require. So it's able to take an enterprise grade software with a developer first approach while still having a ton of agility and nimbleness which is what people are really craving as the earth keeps moving around them. So I would say that's something that really sets us apart from the field. >> And then talk about some of the what developers are saying, some of the feedback, some of the responses, and maybe even, I know we're just on day one of the show, but any feedback from the booth so far? >> We've had a few people swing by our booth and show us their Retool apps, which is incredibly cool. That's my absolute favorite thing is encountering a Retool application in the wild which happens a lot more than I would've thought, which I shouldn't say, but is incredibly rewarding. But people love it. It's the reason I joined is I'd never heard someone have a product that customers talked about the way they talk about Retool because Retool enables them to do things. For some folks who use it, it enables them to do something they previously couldn't do. So it gives them super powers in their job and to triple their impact. And then for others, it just makes things so fast. And it's a very delightful experience. It's very much built by developers, for developers. And so it's built with a developer's first mindset. And so I think it's quite fun to build in Retool. Even I can build and Retool, though not well. And then it's extremely impactful and people are able to really impact their business and delight their coworkers which I think can be really meaningful. >> Absolutely. Delighting the coworkers directly relates to delighting the customers. >> Eleanor: Exactly. >> Those customer experience, employee experience, they're like this. >> Eleanor: Exactly. >> They go hand in hand and the employee experience has to be outstanding to be able to delight those customers, to reduce churn, to increase revenue- >> Eleanor: Exactly. >> And for brand reputation. >> And it also, I think there is something as someone who is customer facing, when my coworkers and developers I work with build tools that enable me to do my job better and feel better about my own performance and my ability to impact the customer experience, it's just this incredibly virtuous cycle. >> So Retool.com is where folks can go to learn more and also try that subscription that you said was free for up to five users. >> Yes, exactly. >> All right. I guess my last question, well couple questions for you. What are some of the things that excited you that you heard from Adam Selipsky this morning? Anything from the keynote that stood out in terms of- >> Dave: Did you listen to the keynote? >> I did not. I had customer calls this morning. >> Okay, so they're bringing- >> East coast time, east coast time. >> One of the things that will excite you I think is they're connecting, making it easier to connect their databases. >> Eleanor: That would very much exciting. >> Aurora and Redshift, right? Okay. And they're making it easier to share data. I dunno if it goes across regions, but they're doing better integration. >> Amazing. >> Right? And you guys are integrating with those tools, right? Those data platforms. So that to me was a big thing for you guys. >> It is also and what a big thing Retool does is you can build a UI layer for your application on top of every single data source. And you hear, it's funny, you hear people talk about the 360 degree review of the customer so much. This is another, it's not our primary value proposition, but it is certainly another way to get there is if you have data from their desk tickets from in Redshift, you have data from Stripe, from their payments, you have data from Twilio from their text messages, you have data from DataDog where they're having your observability where you can notice analytics issues. You can actually just use Retool to build an app that sits on top of that so that you can give your support team, your sales team, your account management team, customer service team, all of the data that they need on their customers. And then you can build workflows so that you can do automated customer engagement reports. I did a Slack every week that shows what our top customers are doing with the product and that's built using all of our automation software as well. >> The integration is so important, as you just articulated, because every, you know, we say every company's a software company these days. Every company's a data company. But also, the data democratization that needs to happen to be able for lines of business so that data moves out of certain locked in functions and enables lines of business to use it. To get that visibility that you were just talking about is really going to be a competitive advantage for those that survive and thrive and grow in this market. >> It's able to, I think it's first it's visibility, but then it's action. And I think that's what Retool does very uniquely as well is it can take and unite the data from all the places, takes it out of the black box, puts it in front of the teams, and then enables them to act on it safely and securely. So not only can you see who might be fraudulent, you can flag them as fraud. Not only can you see who's actually in danger, you can click a button and send them an email and set up a meeting. You can set up an approval workflow to bring in an exec for engagement. You can update a password for someone in one place where you can see that they're having issues and not have to go somewhere else to update the password. So I think that's the key is that Retool can unlock the data visibility and then the action that you need to serve your customers. >> That's a great point. It's all about the actions, the insights that those actions can be acted upon. Last question for you. If you had a billboard that you could put any message that you want on Retool, what would it say? What's the big aha? This is why Retool is so great. >> I mean, I think the big thing about Retool is it's changing the economics of software development. It takes something that previously would've been below the line and that wouldn't get prioritized because it wasn't customer facing and makes it possible. And so I would say one of two billboards if I could be a little bit greedy, one would be Retool changed the economics of software development and one would be build operations software at the speed of thought. >> I love that. You're granted two billboards. >> Eleanor: Thank you. >> Those are both outstanding. Eleanor, it's been such a pleasure having you on the program. Thank you for talking to us about Retool. >> Eleanor: Thank you. >> Operations software and the massive impact that automating it can make for developers, businesses alike, all the way to the top line. We appreciate your insights. >> Thank you so much. >> For our guests and Dave Vellante, I'm Lisa Martin. You're watching theCUBE, the leader in live, emerging, and enterprise tech coverage. (gentle music)

(soft rock music) >> Announcer: Live from Los Angeles, it's theCUBE. Covering Open Source Summit North America 2017. Brought to you by the Linux Foundation and Red Hat. >> Hello everyone, welcome to a special Cube coverage here in Los Angeles, California for The Linux Foundation's Open Source Summit in North America. I'm John Furrier, co-host of The Cube. This week I'll be co-hosting with Jeff Frick and Stu Miniman who will be here shortly. He's out getting data from the keynotes and scouring the community for information. Two days of coverage of line up here. Open source is changing the world. More than ever, open source is continuing to accelerate. Over 23 million developers now actively programming with open source. Where the world economy is now based on open source, relies on open source, and where open source and code is changing culture. Jeff, had a great keynote from the Linux Foundation open source community, and really this is an accumulation of many, many years of coverage for us in the developer community. Kind of sitting above all the different communities like Stack Overflow, all the different source foundational communities: Open Stack Summit, Cooper Netty's, KubeCon, now CNCF, a variety of other shows, and obviously industry shows. And this is now, we're seeing where open source is becoming so mainstream on a global scale, we're seeing something unprecedented in the history of the computer industry and that is the role of open source in society. And I think the number one message we're seeing is that the Linux software has been around for 25 plus years. Linus Torvalds was on stage today kind of like reminiscing. He's been Time Man of the Year, he's won the Nobel Prize in Computer Science, the Millennial Award I think it's called. Essentially the top award. 17th most important person in this decade. Linux is now a main force. People are relying on open source, and then look no further than the Equifax pact that has changed 150 plus million people in terms of their, potentially identity fraud out there. It's from open source software, so you're starting to see the reliance of open source, where a sustainable ecosystem is continuing to grow, but security is a concern, and which projects to join. There's so much action, I called it open bar and open source. There's so much goodness flowing in from Google, IBM, you name the companies out there. People are being paid to learn and write code at this point in history. This is a historic moment for the open source community. As society starts to be molded by the shape of code in the keynote they call it a Do-Acracy. For doers and builders who are changing democracy on a global scale. This is the big theme and obviously a slew of announcements on a project basis: Certification for Cooper Netty's, new people joining, the CNCF and a variety of different projects. But certainly from our standpoint and theCUBE, we covered a lot of the game of this past eight years. Certainly the Cloud and big data, and the software ecosystem. Software-defined Data Center to software eating the world, Data Science eating the world. This is only going to continue with things like Blockchain, virtual reality. And as fake news and bought networks in the cloud continuing to change the notion of what the source is, not just source code, source of information. More than ever, the role of communities will play a front and center role in all of this. >> Yeah I think that's as big of a deal as the software piece, John, is the role of communities that open source creates. And it's a different way of thinking about things. It's a different way of trying to get more innovation. It's acknowledging that the smartest people aren't necessarily in your four walls. So it's really an attitude, but I want to get your take 'cause there's a couple models of stewardship in the open source world. We're here at Open Source Summit in L.A. Linux Foundation event. Linux Foundation is taking on more and more of the stewardship of many of these projects, kind of bringing it under one roof. We see another model where the stewardship is kind of driven by one particular company, right, that's trying to build a commercial business around an open source stack, but there's a couple companies that have become almost the defacto steward for a new and evolving open source space. How do you see the pros and the cons against those two models. Ya know it's great is you got a great steward, it's maybe not so great is the steward is not so terrific and you get a conflict between the steward of the technology and the actual open source project. >> Well, Jeff, and this is the fundamental question on everyone's mind here, as we continue to see the communities grow. And also the scale out of communities as well as the number of overall lines of code. So a couple of key things, one is: We call it the ruling class, that's the elephant in the room here at the show is, we see it in politics, identity politics shaping our national level and certainly on a global scale. China blocking all block chain, ICOs, and all virtual currencies as of today. You're starting to see the intersection of geopolitics with code. Where the notion of a democracy, or democratization, or do-acracy, as one of the speakers has called it. You can think of code, lines of code, as a vote. You write a line of code, that's a vote into an ecosystem. And we're starting to see these notion of distributed labor, distributed control changing the face of capitalism. Ya know, it's really happening, and the value that corporations are creating in this new model is a real dynamic. And really what's happening is the change from a ruling class, even in the software world. The success of open source has always been based upon self-governance. Self-governance implies a group collective that manages and approves things. That group collective, some would argue, has not been inclusive over the years. Certainly the role of women in tech has been an issue. And so what you have developing is the potential for a ruling class of what shapes the future culture. Certainly there's a no-brainer with women in tech that there should be more women in tech because half the people in the world are women. They're users of software. Software is going to be relied on by all aspects of our world. Not just in Earth but also in Space. So, the notion of ruling class is changing and the inclusion is a huge deal. Onboarding new people. Building on individual successes, and building it together as a group relies on inclusion. It relies on inlcusion of people, and requires inclusion of how the self-governance goes forward. And again, this is a major concept in this world as it evolves because like I said, open source is relied on, people are leaning on it at a tier one level. Software that's powering the telescope in the North Pole, in the Antarctic to Space stations all use Linux. And this is, again, what we're seeing. Getting technology in the hands so people can use code to shape culture. That is ultimately a big thing, we're at a tipping point right now, were at an inflection point, whatever you want to call it. Open source is continuing to grow, and that culture-shaping notion of code equals culture, is really what it's all about, and the role of community is more important than ever. And inclusion is the number one factor in my opinion. >> The other interesting thing to get your take, John, is Android. So Linux has been around for a long time, everybody knows about Linux, and there was lots of flavors and it all kind of aggregated. Android is really growing as a significant factor, and I think it was announced here that Samsung has now joined the project. And there's a really interesting little gizmo now that you can take your Samsung phone, stick it in a docking station, and have it power a big giant screen and a keyboard. And so, ya know, as Android has developed as the power in the handheld devices, it's closer and closer, it's not surpassing what we have in these things. It's another big kind of shot in the arm towards the open source ecosystem that really wasn't as significant as it is today. >> Well I mean the Android Operating System is again, just an operating system in the minds of the tech world. Obviously consumers use it, device, huge market share iOS Android and even other operating systems. Who knows, maybe it'll be the year of Linux on the phone, at some point. But you're starting to see software powering devices. This is the internet of things phenomenon. This is where you start to see trends that build out of that notion, like Blockchain, like A.I. are going to start impacting lives. And that's one thing that Linus Torvalds was saying on stage was, the most rewarding thing in his career with all the accolades aside; the fact that he's had an impact on people's lives has been the number one thing that motivates him. That's what motivates most people. So I would say that the Android significance is one of pure numbers. More market share, more penetration for the user experience. And the user experience is a cultural issue. Back to culture equals code. And, inclusively powering everyone to get involved and be part of it, either as a user or a participant in the community or a coder, really is about deciding the future, and if people do not get involved and are not included, then the ruling class will decide what's best for the culture, and that is not the theme here today. The theme here in open source for the next level is letting the code and the technologists in an open collaborative self-governing way be in communities, be inclusive and shape the culture, letting the code shape the culture. And Android, again, is another straw in the camel's back that allows for more penetration and more influence. More relevance, and continued relevance of technology. Providers, coders, communities and certainly individuals. And again, collective intelligence is a group phenomenon. That is a community powered theme. That is what's going on here and again, this is to me, is very radical disruption to the global society. >> Get your take John, 'cause then you get kind of forking and things kind of move and groove, it's kind of like a river, finds another path, right. And you had the container and docker really drove a lot of activation on the container side. Google comes out strong with Cooper Netty's, another open source project that we just heard at the VMworld a week ago. Pivotal get on stage with Michael Dell and Pat Gelsinger talking about kind of a new derivation that they're kicking out that's not Cooper Netty's. I forget what it's called, a different, cube-something >> John: PKS. >> PKS. >> John: A little container service. >> Continues to evolve and kind of fork. So what's your take on kind of how these things continue to morph. >> Well that's a good point, I mean you're talking about vendors in industry. Industry is a term that they use here it's kind of a polite term for saying companies with a vol for capitalism. And capitalism, one of the factors involved in what's going on here: corporate value is not a bad thing. But capitalism driving the culture is not what it wants. Distributed labor, distributed control, changing the face and capitalism is about the role of open source. So there's a role for industry and corporations. The issue is that as vendors, in the old model, which is put stuff out there, control the standards bodies and influence the industry through their proprietary mechanisms. That's changed and they don't have the proprietary nature but they can try to use their muscle and money. That's not happening anymore, and I think forking, as you mentioned, the ability to take a piece of code and build on it, whether it's a framework or libraries out there. And writing custom code is what Jim Zemlin was talking about with us is the code sandwich. That 90 percent of the software out there is open source and only ten percent is highly differentiated. That is the programming model. So, to me I think forking is a wonderful democracy dynamic in open source. If you don't like it, you can fork it. And if it doesn't make it, then the Do-Acracy voted with their code. So, this a term you call voting with your code. We can use the term in marketing called people vote with their wallet, vote with their feet. In communities, in open source they vote with their code. So to me, forking if a good thing that provides great opportunity for innovation. The issue of vendors pushing stuff out there is what I call the calling the bullshit factor. Communities that are vibrant and sustainable they can call bullshit on this right away. So, companies can't operate on the old model, they have to ingratiate in, they have to make real contribution, and they have to be community citizens. Otherwise you're going to get called out for pushing their vendorware. And that is interesting, and I'm not saying that they are doing that but Pivotal is a great example. Ya know, Pivotal put out a pretty good service, makes Cooper Netty's manageable, Google Cloud engines tied directly to it. So any updates coming from the Google Cloud engine gets updated into Pivotal, that's the value to users. If it sucks, if it doesn't work well, people won't use it. So, voting with your code, voting with your feet, is what people will do. So there's now a new level of triangulation or a heat shield if you will from vendor dominance, throwing their muscle around and even Microsoft is here with Linux. It's a huge testament to the success of Linux, and that's really what it's all about. >> Yeah, Microsoft is here, Intel is here. A lot of big companies are here and a lot of, in the early days, people had issues with the big companies coming in. But, clearly they're a huge part of the ecosystem, they write big checks, they help fund nice events like this. So the last question for you John, before we get into it: Two days of wall to wall coverage, what are you looking for? What are some of the questions that you've got on top of your mind that we'd hope to get some answers over the next couple weeks, or couple days, excuse me. >> Well I saw a great quote up on stage, was called May The Source Be With You. And, it was kind of a Star Wars reference: May the force be with, may the source code be with you, if you will. I'm looking for things that changed people's lives, 'cause the theme in open source now is the reliance of code in all aspects of global life here on earth and in space now as we see it. That the quality of life for society depends on open source. And again, 90 percent of most great software is written in open source, ten percent is differentiated and unique. That's the model they call the code sandwich. It's easy to code, it's easier to get involved. There's more communities that are robust and vibrant. If it impacts the quality of life, so that's one thing. The second thing I'm looking for is, we're looking at some of these new future trends and I've been really thinking a lot about lately as you know in theCUBE, is the role of Blockchains and these really disrupted technologies. We've started to see the power of the user in communities where there's technologies empowering the individual at the same time creating a group dynamic where the groups can build. So, individual success can be part of something that contributes to a group that can build on top of it. That's an open source flywheel that works great. I'm looking for Blockchain, I'm looking for those new technologies that are going to be in that vein. And of course, the outcome is: Does it impact lives, does it make the quality of life better? >> Alright. Well you heard it there, we'll be here for two days of wall to wall coverage. We're at the Open Source Summit North America in L.A. It's pretty funny, right next to Staples Center. John, I don't think we've ever been right downtown L.A. You're watching theCUBE, we'll be back with our next guest after this short break, thanks for watching. (light electronic music)