>> From the Salesforce tower in downtown San Francisco, it's theCUBE, covering Accenture Tech Vision 2019 brought to you by Silicon Angle Media. (upbeat music) >> Hey welcome back, everybody. Jeff Frick here with theCUBE. We are in an exciting new location. Last year we covered the Accenture technology vision release 2018. It was at Minna Gallery, cool event. But this year the venue is off the hook and 33 stories high and we're really excited to be in the brand-new Accenture Innovation Hub and joining me here our first guest, John Del Santo, he is the senior managing director for the West region for Accenture and he is responsible for this beautiful five-story. So John, first off congratulations to you and the team. >> Thanks, it's been a big project opening up this place over the last year, but it's come together great. >> Yeah and this morning they had a nice ribbon cutting, all kinds of dignitaries so, you know, what does this mean in terms of kind of, you've been with the center a long time. Your presence in the Bay Area specifically, but also as part of more of this global innovation effort. >> Well I think it's this, this is bringing together all the best of Accenture that we already had in the Bay Area. We're putting it all under one roof. We're relocating everybody and we're expanding the team. So we announced 500 new technology jobs here in this location over the next year and expanding our apprentice program. But basically, it's all about bringing more talent to this location in San Francisco to do more projects with clients in this space. >> Right. So we'll get into it with some of the other folks that we have scheduled, but it's both a coworking space for the Accenture people in town and three solid floors of all kinds of labs and innovation, kind of hands-on spaces, if you will, to do this work with your clients. >> Absolutely, that co-creation, we think, is what is really differentiating us from our competitors and it's really allowing our clients to work with us and our experts, our technology experts, and the ecosystem partners that we do a ton of work with, real time to solve a problem. Brainstorm a problem, prototype it, solve it over a very short period of time. >> Yeah, I think it's a pretty unique approach that you guys have, which is imagine the future and then create the future. >> Yeah >> As opposed to just reacting to the future. And you made an interesting comment this morning about, you know, be the disrupter, not the disruptee. And my question is really, as you see the leadership at these traditional companies that are afraid of being disrupted, how are they kind of changing the way that they do things, knowing that the digital natives and the threats that they don't even see coming from a completely different direction are now bearing down, and they have to get with the program. >> Well they do have to. And then it's really our job, our purpose, you know, the talent that we have in this company's purpose is to make our clients succeed and be disrupters. Because if they're not, they will be disrupted. And so it's in our best interest to make sure we're bringin' in the best talent, pushing their thinking on ideas, and actually getting to a solution that can actually allow them to differentiate and serve their customers better. >> Right. >> So that's what we're all about, is making sure our clients are successful. >> And draggin' 'em kicking and screaming? Or are they, are they seeing-- >> Absolutely not. >> Are they seeing it in their competition? I mean, in terms of kind of that board-level discussion, where, you know, it's passe that everybody's a technology company, and everybody's doing digital disruption, but you're down in the weeds helping these people actually execute the detail. >> Yeah, well it's funny, you say everyone's a digital company, that was our big theme a few years ago at this exact event. >> Right, right. >> Absolutely, not kicking and screaming. Most executive teams, most business teams that we work with understand that they need to change. The pace of change at their business is rapid, it's faster and faster, and every year it gets faster, and so they need to actually be a lot more agile in that >> Right. >> And move quickly. >> So one of the big things in like the singularity and accelerating pace of change. And some of these big kind of macro trends that we're experiencing is that there's no single person that sees all the innovation change across this broad front, by industry, by role, etc. You guys are in a pretty unique position 'cause you actually get to see the technology innovation and the disruption and the digitization across a number of industries as well as a number of roles. So you can kind of see this big huge glacier that's moving down the valley. >> That's one of the really cool things about this particular geography and location is that literally steps from our door here on Mission Street in San Francisco, we've got clients from ten, fifteen different industries that we serve, and we can bring talent from ten or fifteen plus different industries plus the technology skills to make sure they're looking at the problem from all angles. So if it's a retailer, are they really thinking about financial services, 'cause we've got both skills here. If it's a retailer, are they thinking about platform-based selling? Do they have an omnichannel strategy? We've got the skills in this location cross-industry to help serve banks, retailers, products companies, software platform companies, etc. And I don't think you can find that anywhere else, at least in the Continental United States, given kind of where we are in our geography. >> Right. So you had a couple of special guests this morning at the ribbon cutting. You had a customer, which is great, but you also had a representative from City of San Francisco and I just want to shift gears and talk about, you know, what it is to be kind of an active member of the community. You know, the responsibility of companies we're seeing, with kind of this backlash, if you will, against some of the mega-companies out there. It's more than just taking care of your customers. It's more than just taking care of your employees and even your stockholders. But now companies are being asked to be more kind of responsible and active participants in their local community. That's always been sort of part of our ethos. It's always been part of our vision to help our clients succeed, but also to change the way the world works and lives. And therefore, we have to be really active in our communities. We're being a little bit more explicit about it lately. But it's our view that we need to be able to improve where we're working and living, 'cause our people are active and it's important that we help serve 'em. We have a very strong public service business. We serve the State of California, we serve the City and County of San Francisco as well as well as other entities in California. And it's critical for us to help improve California as we improve the businesses in California. And so it's clearly part of our mission. >> Right. The other thing I think it's interesting is kind of companies' roles with higher education. We've seen a lot of work that Accenture's doing with community colleges and, you know, it's more than just helping so that you get good talent to feed your own system, >> Right. >> But it's really, as the pace of change just continues to accelerate, you know, historical institutions aren't necessarily best-equipped to move that fast. So again, you guys are taking a much more active, you probably done it before, but more active vocal role in the local academic institutions as well. >> Absolutely, I mean, our university relationships are really, really strong, always have been. But it's always been a little selfish on our end. We're always trying to get the best talent out of the universities locally here and there's obviously great schools in the Bay Area. We want to be more engaged with those universities on projects together as well. We want more of a 360-degree relationship. We've got great examples of where we've done research with some of the universities here locally, where we've co-innovated with some of them and we want to do more of that so that there's more of a solid relationship. It's not just about us, you know, helping them find the best students to work here, >> Right. >> Which we want, (laughs) and we do every year, but making sure that we're actually involvin' them from a research perspective and any other kind of, you know, philanthropic idea that we might have together. >> Right. So big event tonight, big event this morning, >> Yeah. >> So before I let you go, it's a brand-new space, I wonder if you could share a couple fun facts for the people who haven't come to visit yet, but hopefully will come as part of a project and a co-creation about some of the cool unique features that you guys have-- >> Well some >> Built in this thing. >> Unique features in the building. First of all, there's unique features with the talent. So we have researchers here, labbers, we call 'em, from our labs, that have, you know, Accenture has thousands of patents. More than 10% of them have been actually invented here. So our inventors are a secret that we've had in Northern California for a long time and they're all based here now. We've got some really cool spaces. We've got an augmented reality room, which is basically a 360-degree room where you can, rather than having to wear virtual-reality goggles, you can actually go inside of a computer, go inside of a lab, go inside of a hospital, and get an experience that's much more hands-on and a lot more immersive, if you will, than you could any other way. We've got a maker lab where we actually are makin' stuff. So we've got a design business here where we've helped physically make not only software, we make a lot of software, everyone knows that, but we've actually made products that have embedded software in them and so there's that fabrication capability we actually have in this building as well, which is pretty unique for a high-rise. (laughs) so >> Right. No, we saw all the machines back there, >> Yup. >> Had a good tour earlier today so-- >> Oh lots of robots and toys and all that good stuff, too. >> Yeah, that's right, it's all the robot room. All right, well, John, thanks for taking a few minutes of your time. Really exciting day for you and the team, >> Yeah. >> And nothing but congratulations. >> Thank you so much. >> All right. >> Thank you, thanks for coming. >> He's John, I'm Jeff, you're watching theCUBE. We're at the brand-new Accenture Innovation Hub in downtown San Francisco in the Salesforce tower. Thanks for watching. (upbeat music)

(upbeat music) >> Hello everyone. I'm John Furrier here in Palo Alto at our CUBE headquarters. We're here with John Del Santo, Senior Managing Director at Accenture for a Cube Conversation. John, welcome to theCUBE. Good to see you. >> Thanks, John. Great to be here. >> So we just talked before we came on camera about Accenture and all the stuff you guys are doing. You guys are in the cloud heavily. We've been following, you guys have probably one of the most comprehensive analytics teams out there. And global SI market and just, the world's changing. So it's pretty fun. I'm looking forward to this conversation. So I got to ask you first, before we get started. I want to jump in with a ton of questions. What is your role at Accenture? You're in the Bay Area. Take a minute to explain what you do for Accenture and what's your territory. >> I've got the best job at Accenture. So, Accenture's got close to half a million people right now and my job is, I'm responsible for our business on the West Coast, across all of our industries, et cetera. I've been here 32 years, so I've seen a lot of things happen in the Bay Area. And I now have the responsibility of making sure that we're doing great work for our clients. And we're doing great work in the community. And then we're providing great opportunities to the thousands of people that work for us here in the Bay Area and across the West Coast. So it's a lot of fun. >> Obviously, West Coast is booming. And for tech it's been a hotbed. And obviously the industry's across the board now is global. I got to ask you because, you know, you've been around multiple waves of innovation. And Accenture's been, had their hands in enabling a lot of value creation for clients. You guys have a great reputation. There's a lot of smart people. But the waves are always kind of different in their own way, but sometimes it's the same. What's different about the way we're living now? Because you can almost look back and see the major inflection points. Obviously the PC revolution, client server, interoperability, networking stacks went standard. Then you saw the Internet come. Now you've got Web 2.0. And now you got the whole global, you got things like cryptocurrency and blockchain. You have multiple clouds. You have a whole new game-changing dynamic going on with IT infrastructure combined with opensource at a whole 'nother level. So how is this wave different? Is it like the, how would you compare? >> Well, I think all the technologies that have waved through my career, at least, have been real enablers for the business model that the companies had at the time, and that they evolved. What we see now is epic disruption, right? So, the waves now are, we have digital native companies that are just disrupting the heck out of the industry or the company that we're trying to help. And so it's now about pulling all of those technologies together, and really figuring out a new business model for a client. Figuring out a new distribution channel, a new product that's maybe natively digital. And so it's very, very different, I feel, then it was five, 10, 15, 20 years ago, through some of the other waves. >> Talk about the things going on in the Bay Area before we get more in the global themes, because I think the Bay Area is always kind of a leading indicator. I call it a bellwether. Some cool things happened. You've got things like the Golden State Warriors got a stadium that's being built. I'm watching the World Series with the Red Sox, and you see Amazon stat cast, you're seeing overlays, you're seeing rosserial. All these things are changing the work and play. The Bay Area's got a lot of leading indicators. What are some of the projects that you've been involved in? What's happening now that you think is worth noting, that's exciting, that piques your interest? >> Yeah, I mean, we work across every industry, and we do a ton of work in tech, but I actually find some of the more interesting projects are the ones we're doing for healthcare companies in the Bay Area, some of the utilities in the Bay Area, some of the big resource companies, some of the financial services institutions, 'cause, like I said before, all of those industries have disruption coming or have been disrupted, and so we're doing some work right now around patient services in healthcare and in pharma that is really interesting. It's meant to change the experience that a patient has, that you and I have when we interact with our healthcare providers or, you know, the whole industry. And so those kinds of projects are real interesting cause a lot of these industries are old and sort of have a big legacy estate and model that they need to transform from. So they need to move fast, and we kind of describe it as a wise pivot. They sort of need to move, but they need to make sure they're moving at the right time. They can't hurt their existing business, but they got to pivot to the next business model, and that's happening in lots of places. And you're right, I think it is happening a lot in the Bay Area and the West Coast as sort of a bellwether. >> I want to get your thoughts on some of the moments that are going on in tech. You mentioned prior, before we came on camera, you worked for Apple in the old days. Tim Cook was just recently tweeting yesterday, and that tweet's going around, privacy. He was at this big GDPR conference. The role of regulatory now is changing some of the West Coast dynamics. Used to be kind of fast and loose West Coast, innovate, and then it gets operationalized globally with tech, tech trends. What's the tech enablers now that you see that are involved that actually have to deal with regulatory, and is regulatory an opportunity? You're mentioning utilities, finance, those are two areas you can jump out and say okay, we see something there. Privacy is another one. So you have a perfect storm with tech and regulatory frameworks. How has that impacted your job in the West Coast? >> Well, I mean, GDBR, we live with everyday. And clearly we're doing a ton of work in Europe. And I think that's one of the advantages Accenture has of being a big global company, and being able to take lessons learned from other parts of the world that are likely to come to the United States, et cetera, so, but I think the combination of tech and regulatory are going to be merging together here pretty quickly, especially when you talk about AI and data privacy, and that sort of thing. But it's definitely been an evolution. Great to hear Tim's point of view on what Apple thinks. And it's been really fun in my life to see Apple in the 80s when I worked there. They were a client of mine in the 80s. I worked with NEXT Computing in the 90s. And then obviously they're a big partner of ours now, so it's been a really interesting evolution. >> What are some of the growth accomplishments you guys have in the Bay Area? Obviously there's been growth here for you guys. Obviously, we've been seeing it. >> Well, I think the amount of tech-driven disruption, or digital transformation, we call it, is growing like crazy. So, you know, 20 years ago we were doing a lot of eCommerce work. We kind of shied away from doing Y2K work and a lot of our competitors saw that as a big opportunity. We didn't think it was a lot of value for our clients, fixing the old systems. And so we pivoted to eCommerce in a very aggressive way. And I would say now that's evolved even further, where more than close to 2/3 of our business here on the West Coast is what we call the new, which is clouds, security, digital analytics. And I really think it gets down to, we were talking a little bit earlier, about the data. And so we have more data scientists than we've ever had. We're probably hiring one or two every day out here on the West Coast. And it's about the data. Data is driving our consulting business. It's driving our technology business. It's driving what we're doing with AI, obviously, and things like that, so. The transformation's been pretty tremendous. >> So take a minute to explain the difference (mumbles), data, you mentioned a lot of things, you got data in there, you got cloud, and you mentioned earlier you got kind of cloud first companies, got born in the cloud, born in AI, AI first, data first, these new companies that are essentially disrupting incumbents, also your clients, that are kind of born before the cloud. And they got to transform. Is digital transformation one of those things or both of those things? How does digital transformation translate to the clients that you guys work with? >> Well, every client has a unique set of needs depending on where they came from. We do a lot of work with the digital natives. We do a lot of work with the unicorns out here on the West Coast. And their needs are different. You know, they need to learn how to scale globally. They need help in the back office. They need help sort of maturing their business model. We do a lot of work with legacy financial services companies, healthcare companies, that sort of thing. They need to figure out how to sort of, you know, pivot to digital products or digital interactions with their customers. We have a very large business now in Accenture Interactive around helping to find customer experiences for clients. And we think our mission is sort of help our clients really redefine that relationship with their customer, their supplier, their supply chain, and the experience is a key part of that. Given expectations means a lot. >> We have a lot of CUBE Conversations around IT transformation as well. And I had a CIO, big time firm, we won't say the name cause it'll out em, but he said, "We've been outsourcing IT for so many years, but now we got to build the core competency internally because now it's a competitive advantage." And they have to ramp up pretty quickly. Cloud helps them there, and they need partners that can help them move the needle on the top line. That this is not just cost control and operational scale or whether it's horizontally scalable scale-out or whatnot. Top line revenue. This is where the bread and butter of the companies are. >> Right. >> So how are you guys engaging with the clients? Give some examples of how you're helping them with the digital transition to drive their business, how do you engage them? Do you do the standard sales calls engagements? You bring them to a technology center? As the world starts to change, how do you guys help those clients meet those top lines? >> Well, a perfect client for us, you know, we're really good at helping clients cut costs and get really efficient and be good with their peers on cost structure. We love a client where they want us to help em with that and they want to pivot the savings to the new part. The way, one of the things that triggered a thought when you mentioned that was we like to bring our clients into our innovation hubs, so we've had labs here on the West Coast for a long time. We now have 10 innovation hubs in the U.S. We have a very large one in San Francisco now, and so we'll bring a client into our innovation hub and really roll up our sleeves with the client and over a week or two weeks or three period of time, we really brainstorm on envisioning their future for their company, build a minimal viable product if we have to out of our rapid prototyping capability and really envision what the target and state of their business could be, of their product could be or their customer interaction and we'll model it. Rather than sort of do a study, do another study, do a PowerPoint presentation, it's let's roll up our sleeves and figure out how to really pivot your business to the new and then take it from there. >> And they come to your location Absolutely. >> For an extended period of time? >> Yeah, so we'll have, any given day we'll have at least two different clients in our location doing either a couple a day workshop, a multi-week workshop, and it's co-creation. It's us collaborating with our client to figure out a solution. A good example is we had one of our large clients from the West Coast in there recently and we were trying to figure out how to use drone technology to drive analytics in, you know, over a geography to provide better data for them to minimize risk. And we've got a number of co-creation projects now going on with them to figure out how do we take that into a solution that not only helps their business but maybe it is a commercially available system. >> Yeah, our Wikibon research team brings us all the time with IOT and security you're starting to see companies leverage their existing assets, which is physical as well as digital and then figure out a model that makes them work together because these new use cases are springing up. So what if some of those use cases that you guys see happening, because you mentioned drones, cause that's an IOT device, right, essentially. There's all these new scenarios that are emerging and the speed is critical. It's not like, you can't do a study. There's no time to do a study. There's no time to do these things. You got to get some feet on the ground. You got to have product in market, you got to iterate. This is devops culture. >> Right. >> What is an example? >> So we did a project for a big ag company and not actually a West Coast based company but they came to our labs to look at it. And basically what we did was, we covered an area that's basically the size of Delaware in terms of drone video and we were able to drive analytics from that and ten times faster figure out for them where the forest was weak and where it wasn't. where they ought to worry about vegetation, where they might have disease issues or other risks that were facing them. And those analytics we were able to drive a lot faster and so rather than manually going around this huge square mile set of geography, they were able to sort of do it through technology a lot faster. >> Yeah, just a side note. I was talking to Paul Daugherty and interviewed him. We were celebrating, covering the celebration, your 30th anniversary of your labs. And one of the interviews I did was a wacky idea which made total sense, was during like a car accident or scene where there's been a car accident, they send drones in first and they map out the forensics- >> Sure. >> First. And you think, okay, who would have thought of that? I mean, these are new things that are happening that are changing the game on the road because they'll open up faster. They get the data that they need. They don't have to spend all that physical time laying things out. This is not just a one-off, this is like in every industry. Is there an industry that's hotter than another for you guys? (mumbles) oil and gas, utilities, financial services is kind of the big ones. What are some of the hot areas that you guys see the most activity on, on this kind of new way of taking existing industries and transforming them? >> I don't know if I could pinpoint an industry, I really don't. I mean, because I see what we're trying to do with anti-money laundering and banking is really moving the ball forward. What we're doing with patient services and pharma in health care is pretty aggressive. Even some of the things that we're doing for some of the states and governments around citizen services to make sure that ... Cause all of us have expectations now on how we want to interact with government and our expectations are not being met in just about every department, right? So we're doing a lot of work with states around how to provide a better experience to citizens. So I don't know if I could pinpoint an actual industry. One of the fun ones that we just, that we're involved with our here in our patch is one of the big gaming companies in Vegas. We are doing a lot of video analytics and technology and again, it's something like 20 times faster being able to detect fraud, being able to figure out what's going on on a gaming table and how to provide rewards quicker to their customers, keep em at the table faster or longer- >> He's got to nice stack of chips. Oh, he's going down. (laughs) Give him a comp through, he's feeling down. Look at his facial expression. I can (mumbles) imagine, I mean, this is the thing. I would agree. I think this every vertical we see is being disrupted. Just mentioned public sectors. Interesting. We were riffing at an Amazon event one time around who decides with the self-driving cars? These towns and cities don't have the budget or the bandwidth to figure out and reimagine the public services that they have, they're offering the citizens. The consumerization of IT hits the public sector. >> For sure. >> And they need help. So again every industry is going on. Okay, well I want to step back and get some time in for analytics because you guys have been investing as a company heavily in analytics in the past 10 years. Past, I think, seven years, you guys have been really, really ramping up the investment on data science, analytics. Give us an update on that. How is that going? How's that changed? And what's the update today? >> Yeah, and it's a good point. I mean, and again, you mentioned those labs being here for 30 years. A lot of our data scientists and big machine learning and big data folks frankly started at the labs here years and years ago and so, we've now got one of the largest analytics capabilities, I think, of any services company globally. We called it applied intelligence. It's a combination of our analytics capability and artificial intelligence, and we basically have an analytics capability that's built into all the different services that we provide. So we think it's, everything's about analytics just about. I mean, clearly you can't do a consulting project unless you've really got a unique analytical point of view and unique data around assessing a client's problem. You really can't really do a project or implement a system without a heavy data influence. So we are adding, frankly, I think every day I'm approving more analytics head count into our team on the West Coast in lots of different practices. And so it disbands industries, it spans all the platform sets, that sort of thing, but we're the largest of most of the big data players. >> I think one of the consistent trends with AI, which is now being the word artificial intelligence, AI, is kind of encapsulated the whole big data world because big data's now AI is the implementation of it. You're seeing everything from fraud. You mentioned anti-money laundering, know your customer, these kind of dynamics. But you get the whole dark web phenomenon going out there with fraud. All kinds of underground economies going on. So AI is a real value driver across all industries around one, understanding what's happening, >> Sure. >> And then how to figure out how to applications development could be smarter. >> Right. >> This is kind of relatively new concept for these scale out applications, which is what businesses do. So how is that going? Any color commentary on the impact of AI specifically around how companies are operationally changing and re-imagining their businesses? >> Well, I think it's very early days for most of our clients, most big companies. I think, we've done some recent surveys that say something like 78% of our clients believe that AI's really, really important and they're not at all prepared to deal with or apply it to their business. So I think it's relatively early days. There's a huge fight for skills, so we're building our team and that sort of thing. We're also classic Accenture. We grow skills pretty well too through both on-the-job training and real training. And so I think we're seeing sort of baby steps with AI. There's a lot of great vended solutions out there that we're able to apply to business problems as well. But I think we're in relatively early days. >> It's almost as if, you know, the old black-box garbage in, garbage out. You have good data, >> Exactly. >> and you got to understand data differently, and I think what I'm seeing is a lot of data architects going on, figuring out how do we take the role of data and put it in a position to be successful. It's kind of like, cause then you use AI and you go, that's great, but what about, oh, we missed this data set. >> Right. >> You'll have fully exposed data sets, so this is all new dynamics. >> So you have to iterate through it and you'll have to (mumble) solutions that'll start and restart. >> All right, so final question for you. Talk about this technology hubs again. So you have the labs, get that. So how many hubs do you have, technology hubs? >> Well, in the U.S., there's 10. But I would say in the West Coast it's really San Francisco and Seattle right now, with San Francisco being our flagship and frankly it's a flagship in the U.S. We've had the 30 year presence of our labs here on the West Coast and we've had design studios on the West Coast. We've had our what we call liquid studios, which is a big rapid prototyping sort of capability. We've had our research, et cetera. We've pulled all of those locations, so our lab started in Palo Alto, went to San Jose and is now in San Francisco. We've pulled all those locations together into what we're calling the innovation hub for the West Coast and it's a five-story marquee building in San Francisco and it's where we bring our clients and we expect to have literally, I think last year we had 200 and something client workshops and co-creation sessions there. This year we think the number's going to go to 400 and so it's really becoming a fabric of all our practices. >> How important is the co-creation, because you have a physical presence here and it's the flagship for the innovation hub and it's an accumulation of a lot of work you guys have done across multiple things you've done. Labs, liquid labs, all that stuff coming together. How important is the co-creation part as a mechanism for fostering collaboration with your clients? Co-creation's certainly hot. Your thoughts on co-creation. >> Great question, and I would tell you Accenture's kind of gone through waves as technology's gone through waves and so we were always an enabler for a client's projects and we did a lot of project work. I think we're in a wave now where we're going to be the innovation partner. We continue to sort of be named the innovation partner or the digital partner for certain clients. And we're going to do that through co-creating with them, and it's not just at their site, et cetera. It's going to be co-creation in our labs where we're taking advantage of the hundreds of data scientists and computer researchers and technical architects that we have in our labs to create something that's new and fresh and purpose-built for their particular business model. So we think co-creation is a huge part of the formula for us being successful with our clients over the next 10 years. And so that's why we've put this infrastructure in place, expect it to expand and to be sold out and that sort of thing. But it's a good way for us to build capability and really, really viable solutions for our clients going forward. >> So it's not just a sales development initiative. It's an operationalized engagement and delivery mechanism for you guys. >> Exactly, exactly. It's not, I mean it has, it self markets but it's not about marketing. It's about, we'll have tours and we'll have a little tourism through our center and so clients'll say, Wait, look at that maker lab. Look what you're doing with that client. I want one of those, right? I need to do that in my business, even though I'm in a different industry. So it's not really a marketing tool per se, it's a way for us to interact and engage with our clients. >> Well, it's a showcase in the sense of where you can showcase what you have and if clients see value, they can go to the next step. It's an accelerated path to outcomes re-imagining businesses. Okay, final question. What have you learned from all this? Because now you guys have a state of the art engagement model, delivery model, around cloud, all these things coming together, perfect storm for what you guys do. As you guys look back and see what you've built and where it's going to go, what are the key learnings that you guys came out of the West Coast team around pulling it all together over the years? What's the key learnings? >> Well, I think that our clientele is just thirsty for innovation and innovation now. It's now about sort of let's envision the future and we'll get to it some other day. It's what can we do right now and what journey, what glide path are we on to change our business? So the pace is just radically different than it used to be. And so it's about changing, rapidly changing, putting real innovation on it, and collaborating with clients in a pace that we've never seen before. I mean, I've been here 32 years and I've just never the pace of change. >> That's great, John. So (mumbles), really appreciate it. We'll get a quick plug in. What's coming up for you guys? What's going on in the West Coast? What's happening? >> Well, we're in event season right now, so we just finished all the ... We're wrapping up Oracle Open World. We just won five awards at Oracle Open World. We just did an acquisition on the West Coast to beef up our Oracle capabilities. We've got ReInvent and we have all kinds of events coming up but it's a, it's been a pretty busy season. >> So cloud and data have certainly helped rise the tide for your business. >> 100%. I mean, cloud is taking Accenture from kind of in the back of the office and put us into the front office over the last 10 years. >> Well, certainly it's awesome, (mumbles), leveling the playing field, allowing companies to scale out very rapidly, bringing a devops culture, new kinds of modern application developments, real value being created, super exciting time. Thanks for coming in and sharing your time. John Del Santo here in theCube for Cube Conversation, senior managing director at Accenture. I'm John Furrier here in theCube studios for Cube Conversation. Thanks for watching. (upbeat music)

>>Hello and welcome to the power of and where H P E Aruba and Pensando are changing the game the way customers scale at the cloud and what's next in the evolution in switching everyone. I'm john ferrier with the Cuban. I'm here with Shane Corbyn, Director of Technical Product management. Pensando Williams show vice president Product management, Aruba HP Gentlemen, thank you for coming on and doing a deep dive and and going into the big news. So the first question I want to ask you guys is um, what do you guys see from a market customer perspective that kicked this project off? Amazing results over the past year or so. Where did it all come from? >>It's a great question, John So when we were doing our homework, there were actually three very clear customer challenges. First, security threats were largely spawned with from within the perimeter. In fact, four star highlights that 80% of threats originate within the internal network. Secondly, workloads are largely distributed, creating a ton of east west traffic and then lastly, network services such as firewalls load balancers. VPN aggregators are expensive. They're centralized and then ultimately result in service changing complexity. So everyone, >>so go ahead. Change. >>Yeah. Additionally, when we spoke to our customers after launching initially the distributed services platform, these compliance challenges clearly became apparent to us and while they saw the architectural value of adopting what the largest public cloud providers have done by putting a smart making each compute note to provide these state full services. Enterprise customers were still were struggling with the need to upgrade fleets and Brownfield servers and the associated per node cost of adding a spark nick to every compute node. Typically the traffic volumes for on a personal basis within an enterprise data center are significantly lower than cloud. Thus we saw an opportunity here to in conjunction with Aruba developed a new category of switching product um, to share the crossing capabilities of our unique intellectual property around our DPU across a rack of servers that Net Net delivers the same set of services through a new category of platform, enabling a distributed services architecture and ultimately addressing the compliance and uh, TCO generating huge TCO and ri for customers. >>You know, one of the things that we've been reporting on with you guys as well as the cloud scale, this is the volume of data and just the performance and scale I think the timing of the, of this partnership and the product development is right on point. You got the edge right around the corner more, more distributed nature of cloud operations, huge, huge change in the marketplace. So great timing on the origination story there. Great stuff. Tell me more about the platform itself. The details what's under the hood, the hardware. Os, what are the specs? >>Yeah, so we started with a very familiar premise, Ruba customers are already leveraging C X with an edge to cloud, common operating model and deploying Leaf and spy networks. Plus we're excited to introduce the industry's first distributed services switch where the first configuration has 48 25 gig ports with 100 gig uplinks running Aruba C X cloud native operating system. Pensando A six and software inside enabling layer four through seven staple services you want to elaborate on. >>Let me elaborate on that a little further. Um, you know, as we spoke, existing platforms and how customers were seeking to address these challenges were inherently limited by the diocese and that thus limited their scale and performance and ability in traditional switching platforms to deliver truly stable functions in in a switching platform. This was, you know, architecturally from the ground up. When we developed our DPU 1st and 2nd generation, we delivered it or we we we built it with staples services in in mind from the Gecko. We we leverage to clean state designed with RP four program with GPU, we evolved to our seven nanometer based DPU right now, which is essentially enabling software and silicon and this has generated a new level of performance scale flexibility and capability in terms of services this serves as the foundation for or 200 gig card where we're taking the largest cloud providers into production for. And the DPU itself is designed inherently to process state track state connections and state will flow is a very, very large scale without impacting performance. And in fact, the two of these deep you component service, their services foundation of the C X 10-K And this is how we enable states of functions in a switching platform. Functions like stable network network fire walling, stable segmentation, enhance programmable telemetry. Which we believe will bring a whole lot of value to our customers. And this is a, a platform that's inherently programmable from the ground up. We can we can build and and leverages platform to build new use cases around encryption, enabling state for load balancing, stable nash to name a few. But the key message here is this is this is a platform with the next generation of architecture is in mind is programmed but at all levels of the stack and that's what makes it fundamentally different than anything else. >>I want to just double click on that if you don't mind before we get to the competitive question because I think you brought up the state thing, I think this is worth calling out if you guys don't mind commenting more on this state issue because this is big cloud. Native developers right now want speed, they're shifting left at the Ci cd pipeline with program ability. So going down and having the program ability and having state is a really big deal. Can you guys just expand on that a little bit more and why it's important and how hard it really is to pull off. >>I I can start I guess. Well um it's very hard to pull off because of the sheer amount of connections you need to track when you're developing something like a state, full firewall or state from load balancer. A key component of that is managing the connections at very, very large scale and understanding what's happening with those connections at scale without impacting application performance. And this is fundamentally different. A traditional switching platform regardless of how it's deployed today in a six don't typically process and manage state like this. Memory resources within the shape aren't sufficient. Um the policy scale that you can implement on a platform aren't sufficient to address and fundamentally enable deployable fire walling or load balancing or other state services. >>That's exactly right. So the other kind of key point here is that if you think about the sophistication of different security threats, it does really require you to be able to look at the entire packet and more so be able to look at the entire flow and be able to log that history so that you can get much better heuristics around different anomalies. Security threats that are emerging today. >>That's a great great point. Thanks for bringing that extra extra point out, I would just add to this, we're reporting this all the time when silicon angle in the cube is that you know, the you know, the the automation wave that's coming with around data, you know, it's the center of data now, not date as soon as we heard earlier on with the presentation data drives automation having that enabled with state is a real big deal. So I think that's really worth calling out now. I got to ask the competition question, how is this different? I mean this is an evolution, I would say it's a revolution you guys are being humble um but how is this different from what customers can deploy today >>architecturally, if you take a look at it? So we've, we've spoken about the technology and fundamentally in the platform, what's unique in the architecture but foundational e when customers deploy stable services, they're typically deployed leveraging traditional big box appliances for east west or workload based agents which seek to implement stable security for each East west architectural, what we're enabling is staples services like fire walling, segmentation can scale with the fabric and are delivered at the optimal point for east west which is through the Leaf for access their of the network and we do this for any type of workload. Being deployed on a virtualized compute node being deployed on a containerized, our worker node being deployed on bare metal agnostic of topology. It can be in the access layer of a three tier design and a data center. It can be in the leaf layer of the excellent VPN based fabric. But the goal is an all centrally managed to a single point of orchestration control which William we'll talk about shortly. The goal of this is to to drive down the TCO of your data center as a whole by allowing you to retire legacy appliances that are deployed in in east west role, not utilized host based agents and thus save a whole lot of money. And we've modeled on the order of 60 to 70% in terms of savings in terms of the traditional data center pod design of 1000 compute nodes which will be publishing and as as we go forward, additional services as we mentioned like encryption, this platform has the capability to terminate up to 800 gigs of line, right encryption, I P sec VPN per platform state will not load balancing and this is all functionality will be adding to this existing platform because it's programmable as we mentioned from the ground up. >>What are some of the use cases lead and one of the top use case. What's the low hanging fruit? And where does this go? Service providers enterprise, what are the types of customers you guys see implementing? >>Yeah, that's what's really exciting about the C X 10,000 we actually see customer interest from all types of different markets, whether it be higher education service providers to financial services, basically all enterprises verticals with private cloud or edge data centers for example, could be a hospital, a big box retailer or Coehlo. Such as an equity. It's so it's really the 6 10,000 that creates a new switching category enabling staple services in that leaf node, right at the workload, unifying network and security automation policy management. Second, the C X 10,000 greatly improved security posture and eliminates the need for hair pinning east west traffic all the way back to the centralized plants. Lastly, a Shane highlighted there's a 70% Tco savings by eliminating that appliance brawl and ultimately collapsing the network security operations. >>I love the category creation vibe here. Love it. And obviously the technical and the cloud line is great. But how do the customers manage all this? Okay. You got a new category. I just put the box in, throw away some other one. I mean how does this all get down? How does the customers manage all this? >>Yeah. So we're looking to build on top of the ribbon fabric composer. It's another familiar sight for our customers which already provides for compute storage and network automation with a broad ecosystem integrations such as being where the sphere be center as with Nutanix prison And so aligned with the c. x. 10,000 at G. A. now the aruba fabric composer unifies security and policy orchestration and management with the ability to find firewall policies efficiently and provide that telemetry to collectors such a slump. >>So the customer environments right now involve a lot of multi vendor and new frameworks cloud native. How does this fit into the customer's existing environment? The ecosystem. How do they get that get going here? >>Yeah, great question. Um our customers can get going is we we built a flexible platform that can be deployed in either Greenfield or brownfield. Obviously it's a best of breed architecture for distributed services were building in conjunction with the ruble but if customers want to gradually integrate this into their existing environments and they're using other vendors, spines or course this can be inserted seamlessly as a leaf or an access access to your switch to deliver the exact same set of services within that architecture. So it plugs seamlessly in because it supports all the standard control playing protocols, VX, Lenny, VPN and traditional attitude three tier designs easily. Now for any enterprise solution deployment, it's critical that you build a holistic ecosystem around it. It's clear that this will get customer deployments and the ecosystem being diverse and rich is very, very important and as part of our integrations with the controller, we're building a broad suite of integrations across threat detection application dependency mapping, Semen sore develops infrastructure as code tools like ants, Poland to answer the entire form. Um, it's clear if you look at these categories of integrations, you know XDR or threat detection requires full telemetry from within the data center. It's been hard to accomplish to date because you typically need agents on, on your compute nodes to give you the visibility into what's going on or firewalls for east west flaws. Now our platform can natively provide full visibility in dolphins, East west in the data center and this can become the source of telemetry truth that these Ml XT or engines required to work. The other aspects of ecosystem are around application dependency mapping the single core challenge with deploying segmentation. East West is understanding the rules to put in place right first, is how do you insert the service uh service device in such a way that it won't add more complexity. We don't add any complexity because we're in line natively. How do we understand that allow you to build the rules are necessary to do segmentation. We integrate with tools like guard corps, we provide our flow logs a source of data and they can provide rural recommendations and policy recommendations for customers around. We're building integrations around steve and soar with tools like Splunk and elastic elastic search that will allow net hops and sec ops teams to visualize, train and manage the services delivered by the C X 10-K. And the other aspect of ecosystem from a security standpoint is clearly how do I get policy from these traditional appliances and enforce them on this next generation architecture that you've built that can enable state health services. So we're building integrations with tools like toughen analgesic third party sources of policy that we can ingest and enforcing the infrastructure allowing you to gradually migrate to this new architecture over time >>it's really a cloud native switch, you solve people's problems pain points but yet positioned for growth. I mean it sounds that's my takeaway. But I gotta ask you guys both what's the takeaway for the customers because it's not that simple for that. We have a complicated >>Environment. I think, I think it's really simple every 10 years or so. We see major evolutions in the data center in the switching environment. We do believe we've created a new category with the distributed services, distributed services, switch, delivering cloud scale distribute services where the local where the workloads were side greatly simplifying network security provisions and operations with the Yoruba fabric composer while improving security posture and the TCO. But that's not all folks. It's a journey. Right. >>Yeah, it's absolutely a journey. And this is the first step in in a long journey with a great partner like Aruba, there's other platforms, 100 or four gig hardware platforms we're looking at and then there's additional services that we can enable over time allowing customers to drive even more Tco value out of the platform and the architectural services like encryption for securing the cloud on ramp services like state for load balancing to deploy east west in the data center and you know, holistically that's that's the goal, deliver value for customers and we believe we have an architecture and a platform and this is the first step in a long journey. It's >>a great way. I just ask one final final question for both of you. As product leaders, you've got to be excited having a category creation product here in this market, this big wave. What's what's your thoughts? >>Yeah, exactly. Right. It doesn't happen that often. And so we're all in, it's it's exciting to be able to work with a great team like Sandu and chain here. And so we're really excited about this launch. >>Yeah, it's awesome. The team is great. It's a great partnership between and santo and Aruba and you know, we we look forward to delivering value for john customers. >>Thank you both for sharing under the hood and more details on the product. Thanks for coming on. >>Thank you. Okay, >>the next evolution of switching, I'm john furrier here with the power of An HP, Aruba and Pensando, changing the game the way customers scale up in the cloud and networking. Thanks for watching. Mhm.

>>from the Cube Studios in Palo Alto and Boston connecting with thought leaders all around the world. This is a cube conversation. Hi, I'm stupid, man. And welcome to a cube conversation. I'm coming to you from our Boston area studio, and we're gonna be talking about the networking giant. So, uh, joining me is the first time on the program some of the members been on and the cover launch of Pensando so vivid Jane, his CTO and co founder of Pensando Bipin thanks so much for joining us. >>Thank you. It was very nice talking to you. >>All right, so in a big theme we've been talking about for a number of years now is multi cloud. And, you know, I go back and think about you know, that the concept of cloud and even, you know, I've been around long enough You think about the and one of the challenges you look at is well, security is always a challenge. The other things network bandwidth is not infinite. The speed of light has not been solved, though you know, help us understand is you know the first I guess give our audience a little bit of your background. As I said, anybody in the networking world knows less team, though. Tell us, you know, have you been on the journey with them for all of that? Or And you know what brought you and Sandy? >>Yes. Yes. Um, I mean, I've been in the journey with the team since 2000 and six, so it's pretty long, I would say 14 years now, and it's been tremendous. Um uh, at heart, I'm an engineer who takes, you know, Brian brilliant things and taking upon challenges. And I've got multiple startups before this been in a new era, The more startups before that. And of course, you know, they were not experience more independent startups. And, you know, all through the course, I have gained appreciation for, like, you know, starting all the way from silicon to build a distributed systems and a u io all the way up to the fully consumable, you know, system. So I I totally understand the the angle I need to look at this time in a holistic manner. Having contributed to Cisco, UCS of and Nexus products on. Before joining pensando, I was, um I was contributing with my own open source container networking project, which is quite exciting to see How do you evangelize, You know, my own my own core, and that was fun. And that's where I come from, But, uh, but I I'm I'm a software engineer. To start off it started contributing to a six, then started going into the application world with containers trying to pull a container networking with, Ah, we did a server product with Cisco UCS and on and pretty much all over the stack with respect, participation. So that's my background. Um, but it's being exciting to consider what's next for me. And I was largely trying to see >>so, so definitive, actually, if I If I could jump in there, right, you know, I think back the UCS it was, You know, some of those ways I gather virtualization had been around for quite a number of years at that point. But, you know, how do you optimize it you're in. How do you transform infrastructure toe live for those environments, though? You know, UCS, You know, remember, people get back saying, you know, Cisco getting into services like Well, they are. They are because they're changing that compute model really caught that. You know, Cisco led that way. If the urge instructor, so many things you talked about that we'll get to later in the interview open for station. When I look out today, you know infrastructure's paint a lot and cloud obviously, is a huge impact, but also the application. So help us understand kind of the the waves that were writing together And, you know, what was it that you know in Santo decided to build in order to meet what you know, the customers of a require >>Um So I think, you know, going back to the UCS common that you had We started off thinking, for example, what are what were the challenges with respect is scaling out the deployment of servers and we quickly realized that manageability is number one challenge on. And of course, you know when we speak about manageability, it comes down to the underpinnings of what you're building. Are you Are you able to see the entire infrastructure together, or are you still seeing those big pieces? And that's when I think UCS was born to say that Look, we need to bring everything together that could be consumed in a holistic manner. And for that you have to have all those components there are There are somewhat independent to be consumed as a unified thing. And which is why I think it was a unified computing system. UCS. Um and then I think, you know, and Sanders a journey that takes it to probably not just that concept, but in general, the the challenges and the disruptions that we're seeing to the next level. So, I mean, just to summarize, I would say we started off looking at all the disruptions that are happening in the industry. And there are many of those I'm happy to talk about, which means we looked at, uh and then we looked at What are the consumption models that people are largely, you know, finding it very appealing these days because the days in which you're going to write a spirit to do something is still pretty old you want to be able to consume and most this after consumable way, How can we build, you know, how can you build systems that are programmable in the field? Those kind of things? The consumption model reliability software is the friendly factor there, and highly appealing to you guys and all their last one. You know, at least we also we also wanted to be really heard in the game, competitiveness wise. So those were like the the overarching set of things there that we started to think about, like, what descriptions are we going to solve, um, and how the consumption model needs to be for or ah, for the future of infrastructure. And how can we get that key, which is which is far ahead and better than anything that exists out there? So that's where we started to look at. Let's bring something which is bigger B sphere and and something. Even if we have the possibility of feeling it. Let's go ahead and they're doing their anything. >>Yeah, and absolutely. There's been so much discussion over the last decade or so about about software's eating the world and what's going on there yet you know, your your team mates. It's a lot of times it's been the chip set. There have been some huge ripples in the industry, you know, major acquisitions by some of the big, disruptive companies out there. Apple made a silicon acquisition, you know, everybody paid and that will have. You can't talk about disruption today without talking about Amazon. And, of course, when Amazon bought Annapurna Labs, you know, those of us looking at the Enterprise and the clouds base was like, Keep an eye on this. And absolutely, it's been something over the last year or so now, where we've seen Amazon roll things out and, of course, a critical component of what Amazon's doing from outposts. So with that as the stage there, you talked about wanting to be interesting leading, you know Amazon, you know, is really sick, and it's setting the bar that everyone is measured against. And when I look at the solution pensando, the kind of best comparable analogy that we've seen is, you know, look at what Nitro chip can do. This is an alternative for all of the other 1000 for customers that might not want to get them from Amazon. Is that a fair comparison? And how would you line up what founder is doing compared to what Amazon has done there? >>Um, so you know, what you've seen in the Amazon announcement really is possible. Amazon is a great benchmark to beat eso No make mistakes. We are very happy to say that, you know, we are We are doing by comfortably so But then, you know, Amazon is more than more than just the just the chips that are that they are building. I mean, what you consume is what they're building and underneath the engines are really part up by by the nicety off all these things that they're very, um, having said that, you know, And Sandra was consisting off both the you know, it's recognized us as a team which has been in traditionally building chips. But yet I think you know, the the Iot or the the previous venture from Mpls Team was somewhat of an eye opening as to how bringing things together is much more value in op, ex and and simplifying things is a huge, huge value compared to just putting performance and those things. So why this is important? That is another aspect which is important in trying to simplify things and make it consumable like software. And Sandra itself has probably, you know, I would say, Ah, good chunk, like about 60% of people in software team and not the, you know, basic harbor t This is not to say that, you know, we, you know, we are under emphasizing one versus the other. Software is a bigger beast when you start trying to build all those programs on a programmable and doing that here and start to roll out those applications on. So that's why I think the emphasis on software is there. Having said that, you know, it's the software that runs the data path pipeline. There's also a layer of software that we're building that can help manage all you know, all the product in a more cohesive manner and unified. >>Okay, that's Ah, thank you for laying that out. You mentioned you've got some background and open for definitely an area where, for a number of years, you know, Amazon has not exactly, uh, open source. Not exactly been a strength for AWS. They have put a lot of effort. They've done some president IRS over the last couple of years. >>And >>how do you see open source fitting into the space? What is I kind of the philosophy of pensando when it comes to open source. And where do you see it playing in the You know, this network piece of the multi cloud. >>Yeah, no, I think it's It's ah, it's a squared, relevant in a way that you know of the cloud native movement on how applications with very Onda normalization of AP eyes across multiple clouds. Israel, We are all seeing the benefits offered. And I think that that trend will continue and which is all driven through open source Ah, you know, community that exist in, you know, in the heart of the word. So personally for me, I think I learned a whole lot of things in the open source community. You know, the importance off evangelizing whatever you're working on, the reason to have convinced other people about contributing into what you're working on on. Frankly, I also learned how difficult it is to make revenues in an open source based part of that strategy. So I think you know that those were the things that I got away from it when I was doing my own open source project of container networking. Um, but at the same time, pensando, uh, you know, we have to make sure that we are 100% aligned with anything that's happening in open source. Never replicated, Um, anything that might be that might be happening in open source instead tried to make people use those things in the best possible way and in the most efficient way and the easiest possible way to use those. So our strategy largely is that, you know, embrace open source which exists are there from an infrastructure point of view, we are collaborating and communicating with less of the users are Hello. I think we're going to standardize most of things we're looking in before community. So our stands largely is that, you know, if we are building a programmable platform than the community is what is gonna driver and we are very much working towards a step by step, of course, trying to get through, you know, a stable state where we could we could not just empower people who are who are taking up the open source efforts which are going on. But at the same time, we can also contribute our program are programs into the open source community and defining the right abstractions into into the community. Um, because we came out of stealth pretty recently, you'll start seeing that and helping those activity as Well, >>excellent. Well, you know the launch of Pensando you had a phenomenal lineup. Not only you know, John Chambers obviously has the relationship with your theme, but you know, oh, am partners of Hewlett Packard, Enterprise and IBM, as well as the Marquis of Goldman Sachs. Things look a little bit different in the first half of 2020 and then they didn't end of 29 teams. So, you know, curious, You know that the global pandemic, the rippling financial implications, you know, what does that mean? The pensando. How has that impacted conversations that you're having with your >>Well, one thing I know at a broader level, let me cover, um, where things are heading. And in that sense, you know, I see that network and the infrastructure in general cloud infrastructure networking it's going to become. And we have realized it's this during during during recent early 20 twenties that that is going to be very important to have the have a new underpinning infrastructure that is not just working efficiently, securely, but is, you know, highly cost effective and very high performance, you know, ranging from people who are trying to connect from home to people who are trying to use videoconferencing and people who are going to be more and more use cloud based services even to order simple of the data being, you know, going to source for so network will become essential, you know, essential element for four things as we go forward. And we do see that being embraced by our customers and and things where we were trying to communicate that, you know, look, you will need performance and cost benefits are becoming more and more real Now. It's like, oh, things that we were having things in the pipeline for us. We need to work on that now. And the reason is because the things that we anticipated the demand increase, which is gonna happen over the fear of years, is happening literally in a few months. And so that is what we see. We are definitely, you know, very well poised to take advantage of their of their demand for sure. But also the fact that you know it needs to be done super efficiently. And so I think we are. You know, we are right. Well, I would say, you know, situated to be able to take advantage of start. >>Yeah, absolutely. You know, one thing you can't control as a company is you know what the global situation is when you come out of stealth and, you know, move through some of those early phases, you know, you've been part of You said a number of startups you've been part of been in give us a little bit of the inside baseball of, you know, being part of Rondo. You know, any stories on a little some of the ups and downs on the multi year journey to get where you are today? >>Definitely. I think. You know, um, minutes aren't good. They are largely an execution play. Relatively independent startup is is going to be about you know, how we cracked the overall market market fit and, ah, on execution, Of course, on deal with maybe in a competition in a different way, of course, like maybe big companies are our great partners. At the same time, you have to navigate that. So the overall the overall landscape in Spain and forces forces not is it's quite different. We can be much more border than we are independent company In trying to disrupt almost anything because we don't have any point of view to define per se. We do exactly, You know, what could be the most disruptive way, too, to potentially benefit the users on day? That's a big, you know, big change. I would say, um, we are being but paranoid as well at the same time, impractical to look at. You know how how we could navigate this situation in a very practical may. And the journey off, often independent startup is, you know, personally, for me, this is this is my fourth in different and start and best off. Off off, all independent. Once, I would stay largely because the kind of tradition that we're getting being an independent company is so huge. I'm just concerned about those things. But what We're really trying to trying to ensure that, you know, we can't get our stuff, but I want you and we started. >>Excellent. Guess what? One of the other things about being a startup is You know what you know adjustments You need to make along the way. So I'm curious. As you know, you've gone to some of your early customers. Any feedback or adjustments in some of the use cases or, you know, things that you've learned along the way that you can share. >>Um, fundamentally, at a base level, we haven't shifted from what we started off. We look at disruptions on on how consumption models are going to be changing, how speeds and feeds are gonna become important because, you know, because most law is going to be almost operating, how we how we deliver things into and containers are going to be a primary, you know, vehicle to deliver and build applications. So we recognize those disruptions, and we haven't changed, But normally from those disruptions that we wanted people after her. Uh, but at the same time, I think, you know, as we went and socialize our ideas and on architecture and designs with customers, we realized that that they are giving us lots more feedback on work all we could do and ah, and starting to become like we could take on different segments of market and not just one. So why stick ourselves to the data center power? Why not work on something on edge, blur wine or wine are real solutions for five G where latency and and performance is super crucial. Why don't take up on, you know, branch that use cases. So there are many things that are opening up. Um, and largely the you know, the shift. Or I would say the the inclination of what we should change versus not is happening with respect to where our customers are driving us. And and it is very important to make sure that you know the users of our lives Articulating all of the shift happens as opposed to, uh, you know, as opposed to anything else. We listen to them like super, super carefully, uh, and at the same time trying to make sure that we not only meet their means for you there their demands. So, um, definitely, you know, from the from the overall landscape of things, we are starting to get a lot more than what we are capture, which is good news For the same time, we're trying to also, uh, take on one part. I'm you know, >>all right, Vivienne, I can't let you off the hook as the cto without talking a little bit about that. You know, I think earlier in my career there was the old discussion and said you know, we should have started it, you know, a year or two ago. But, you know, we didn't. So we should start it today with changing pace of technology. You know, I've always said, you know, if I could I'd rather wait a year because I could take the next generation. I can take advantage of all these other things, but I can't wait, because then I'd never ship any things that I need to start now, Give us a little bit, you know, Look out in the future. How is your architecture designed to be able to take advantage of all the wonders coming with five G and everything there, Um, and anything that we should be looking at, You know, through the next kind of 12 18 months on the roadmap that you could share >>your Ah, yes. So, um, I would first of all say that we didn't build a part of, actually, what we build was a platform on which we can build multiple products. And we started we started off going there because we thought that, you know, the the platform that we're building is capable of capable of doing a lot more things than than one use case that we start off with. And so, to that point, I would say that yes. I mean, he started focusing on one product initially on the possibilities off. Trying to take it to multiple segments is is normally very much there. But we are already, you know, having those conversations to see what is the core set of use cases that we could we could get into for different segments. Besides the data center, you know, public Private Data center, you're looking at edge. We're looking by the looking at, Yeah, you mentioned this is as well as the, you know, storage and conversion infrastructure. So I would say that the food of all those things that we're starting to engage is going to start showing up in next 18 months. I could actually I think we are very well boys to take advantage of what we have. The hardware that we're shipping is going to be 100% compatible with four programs, but I don't those. So that is that is lot more possibilities are interesting. More use cases as people. The software's architecture that we have built is very extensible as well. Eh so we believe that. You know, uh, we believe that we can normally satisfy those use cases, but we're starting to you get into those things now, which will start to show up in and actually useful products of unusable for us with customer testimonials and then maybe 12 to 18 months from now. All >>right, well, thank you so much. It's great to catch up with. You really appreciate you coming on. >>Thank you to Because they're talking to you. And, you know, I appreciate your time. >>All right, I'm stew minimum. And be sure to check out the cube dot net for all the coverage. Go see the launch that we did. So in the second half of 2019. Thank you for watching you. Yeah, Yeah, yeah, yeah.

(upbeat music) >> Narrator: From theCUBE studios in Palo Alto in Boston, connecting with though leaders all around the world, this is theCUBE conversation. >> Hey, welcome back all ready, Jeff Frick here with theCUBE. We're in our Palo Alto studios we're still getting through the COVID crisis. I think we're in week 12. I don't know, I can't even keep track anymore. But again, as part of this process, we're reaching out to our community, going out to the leaders of the community to really get some best practices, get some insight, and I hear from people that are out in the community and helping other companies as well as their own company, kind of get through these crazy times. So we're really excited to have in a brand new role, never been on the key before, Saleem Janmohamed. He is the senior managing director and market unit lead of the U.S West he just took over from John Del Santo, who we met when you guys opened the new salesforce location. So Saleem, great to meet you. >> Hi, Jeff, great to meet you. Thank you for having me. >> Absolutely. >> Glad to be here. Excited for being in this new role. >> So, it's a new role for you, but you've been at a center for, I think for 30 some odd years so, give us a little bit of history. How did, where did you get started? And obviously you must like the culture. You must like the opportunity to stick with it this long. >> Yeah, I am, 30 years in one company is definitely an anomaly here in the Bay area. I started actually in Toronto in financial services, I have an undergraduate degree in business and computer science and then an MBA. I was attracted to Accenture or Anderson Consulting at the time because it was a combination of business and technology. And frankly, the ability to travel the world, just from a personal perspective, I was born in Kenya of Indian parents. I grew up in the UK, I went to school in Canada and now I'm a U.S citizen. So, when someone asks me, where are you from? My usual answer is, how much time do you have? (laughs) But I've got the opportunity through Accenture to work all around the world with some amazing clients, doing incredible things. So, I'm excited about this opportunity to work with some of the leading clients in the world. >> Right? And for people that are familiar with this Accenture, you guys are kind of a matrix organization. So, in terms of the vertical specialty, you've been in the called the CMT, the Communications Media and Technology. So what's been kind of your focus from that point of view? >> Absolutely, so I spent about, as I said, 30 years with Accenture, about 20 of those years were with a wireline wireless and satellite communications companies where I was helping to essentially build out the network infrastructure, the billing and customer care infrastructure. For both large existing telcos, as well as emerging telcos or next-gen telcos, for example, in the wireless space. In markets like India and the middle East, which were emerging markets for us, and for the wireless business. The last 10 years I've spent in the software and platforms part of our business. which is really serving our high-tech client base, as well as our internet and social plant based mostly here on the West Coast. And so it's been, CMT is one of our five industry verticals. The others are products, resources, health and public sector, and financial services. So, we have gone to market traditionally, as those industry led PNS just in the last few months, we actually, right before the Pandemic, I shifted to a new operating model, which is very geography focused. We still preserved our core industry argument. But we're now concentrating in specific markets with a real focus to get all of our services, deployed into those markets and focused on the unique needs of each market. So, it's nothing like moving to a new operating model and having to deal with a pandemic, two weeks into it. It certainly tests your leadership argument as well as your leadership team. >> Right, well, at least you're not in it by yourself. And, it's interesting from your mobile background, you got to see some significant transformation driven by the mobile, especially as you said in more rural markets that were underserved by traditional wire, telephones, but wireless completely changed the game. COVID is this new kind of digital transformation opportunity. We've talked about it a lot over the last several weeks, and it was kind of this light switch moment. You didn't really have a lot of time to plan or, any plans you had were probably laid out very organized, Gantt chart way over a long, long period of time. Then suddenly it was like, boom, you can't go to work. Everybody needs to work from home. So, I'm just curious to get your perspective as you look at, say, the telco transformation and some of these other transformations that didn't have the, either the benefit or the liability, I guess, depending on how you want to define it, of kind of this forcing function that's ready, set go now, you don't really get to think about it or have a choice anymore. >> No, absolutely, look, I'll tell you the COVID crisis, never been a time in  human history, when 2 billion people virtually overnight had to change their behavior And I think that's what we've seen here from an enterprise perspective. The transformation required or the capability required to actually work, have tens of thousands sometimes hundreds of thousands of employees working from home is an arduous task. If you think about Accenture, I mean, we've been a virtual organization throughout our history, We don't really have a headquarters. Our leadership team is distributed all over the world, and a lot of our workforce is actually mobile. So, early on we invested in remote infrastructure, Cloud technologies, really allowing our people to work on client sites at home, in our offices around the world, and to be able to collaborate and communicate, in that fashion. But for those organizations that haven't invested in that kind of infrastructure, COVID has really actually created a greater separation of between the leaders and the laggards. The top 10% of digital transformers have actually expanded that gap and they've created lasting value for their shareholders through that infrastructure investment that they've made. And I think about sort of today's clients that we have here, whether it's on the West Coast or around the world, at this point we've seen more digital transformation happened in the last three months, than we have seen in the last 10 years. It is on the agenda for our key clients and their boards with respect to how they create resiliency, both in their infrastructure and their business operations. So we're particularly focused on helping clients through that transformation, and closing that gap between the leaders and laggards. >> That's terrific, and I'm wondering what you could share, cause we always talk about kind of the three headed monster, right? It's it's technology, which is certainly part of it, but it's also people and process. And clearly to be able to efficiently manage a workforce of 500,000+ people I think are at essentially these days distributed all over the world, many languages, many times zones, many kind of expertises, what are some of those things along those three paths that you share in terms of best practices between the technology and the people and the process? >> Absolutely, so from it, I think, technology is the underlying foundation at this point, if you don't have the remote working infrastructure and the Cloud capability, your data and your systems accessible, to a remote workforce you're already behind. So, step one is getting the basic foundation of the fundamentals in place through that remote infrastructure as well as Cloud technologies. From a process standpoint, what we're seeing clients do today is actually rethink all their processes. If COVID has taught us one thing. I mean, three months ago, if you had asked most of the executives that we talked to, can you actually run your company remotely, most would have answered no. (Jeff laughs) Today, what we've proven over the last three months is in fact that's possible. But you really now need to create lasting change in the process, to be able to sort of sustain the value. We're finding that people are more efficient, quality's better, engagement is better, with remote working, but in order to be able to create enduring change, you're going to need to actually change and rationalize processes across the organization from selling to customer care, to marketing and to operations, and even some cases manufacturing. And that requires a cultural change as well. For organizations that haven't, aren't used to sort of virtual working, it requires an engagement model change, and really sort of bringing together a hybrid between, physical interaction and digital interaction. One of the things we're doing actually along those lines, our team is Zurich cause that pioneered this technology we're calling synapse, which allows you to go from sort of, this kind of interaction to actually augmented reality and virtual reality environments where you connect collaborate with each other in an entirely virtual world that actually replicates the real world. So, we've taken our San Francisco Hub and various other Hub locations around the world, replicated them instead of 3D space, and how people do interact with each other, in a more human way in a virtual space. So, I think what you're going to see is more of those kinds of technologies, creeping into the way people actually interact with each other as the new normal. >> Right, so, for the people that weren't prepared, right? That hadn't already kind of moved down the road in terms of SaaS applications and distributed workforce and security and all those things to bake in, did they just have to go now or are they still stuck, kind of holding their head in the sand, waiting for this thing to end. I mean, is there a way for someone to, how do they quickly make that transformation with no planning? It's one thing if you're already kind of on your way, and you just, you give it a little bit more gas, but for the people that really weren't thinking that way, do they even have a chance or it's like, sorry, you better, (laughs) you're late to the party. >> I think today, even with a standing start today, if you look at the technologies available from Microsoft, from Google, from Amazon, a lot of the big public Cloud providers, you can really get up to speed very quickly. For example, we took the National Health Service in the UK, using teams we put them online almost within a week to get them activated in a virtual environment, interacting and operating their service without having interest invested in that technology in the past so, even as an organization that hasn't done, that you can move quickly leveraging the investments in infrastructure that service providers have made over the years. >> Jeff: Right. >> I think that it requires though a leadership change. The c-suite and the board of our clients really need to see that strategic imperative of making that change in order to be able to facilitate the change through the organization. And I can tell you that, our clients are absolutely committed to that journey at this point, and are actively looking for opportunities to implement digital technology throughout every function in their organization, so that they can actually, handle these kinds of extraneous shocks to their business. >> Right. >> And if you think about sort of the three areas of focus these days, it's about, getting people to work or getting back to the office wherever possible, and doing that with a focus on keeping their people safe, and within sort of the regulatory environment that they operate. But secondly, it's about putting in place these kinds of digital technologies that allow sort of ongoing hybrid digital and physical workspaces, and also creating a different type of customer experience from selling to operations for their customer base. And then the last is actually thinking about a dramatic change in cost infrastructure through outsourcing that also creates the ability to variabilize your cost in the event of further extraneous shocks, because we don't know how long this is going to last. We don't know what the next wave might look like. So you really need to think about putting in place the infrastructure and the changes that allows you to endure both from a cost as well as a process and technology perspective, these changes in the future. >> Yeah, I want to dig into a little bit about kind of what comes next because we're into this for a while. I think it's going to keep going for a while. There's indications that we might be hitting into a second wave and in my mind, short of a vaccine we're going to be an in kind of an uncomfortable state for awhile. But I'm just curious as to how you're hearing people thinking about what going back means. Cause I, you know, I have a hard time thinking that if people have been working from home for months, right, and behaviors become habits and, people learn how to be productive and, they like to be able to eat dinner with the family. I just don't know, or what do you think in terms of kind of rushing back to jumping on the 101 every day at 7:00 to sit in traffic for two hours. I just, it seems like hopefully we're past that in a need to have knowledge workers be at an office all together at the same time every day, especially now that they've learned to be productive, kind of outside of that routine. What are some of the things that people are thinking about? How should they be thinking about it? And of course there's the whole liability issue where, you invite people back somebody gets sick. I mean, we've barely kind of begun to hear the whole lawyer piece of the story, which we don't necessarily >> No. >> need to get into. >> I mean, I think the first thing is absolutely making sure that people are safe. And I think most organizations are thinking through, how to put in place the controls and the processes to ensure that their people are safe and most are thinking about this in a very phased way. You're hearing a lot of our Bay area clients announcing that they're not returning back to work this year. And, several are saying, perhaps even never. And so I think that, there is a fundamental change happening here with respect to going back to the office. Our sense is that there's going to be a much more hybrid environment where, it's going to be perfectly fine for folks to be working from home two or three days a week, and then going to the office where it's necessary to collaborate in a physical way. And also a human way, I think that, we do need as humans that interaction, a physical interaction. And so I think, we may be physically apart, but we need to be socially interactive. And I think organizations are trying to figure out sort of the right blend there. But I don't think we go back to a normal, if you will the old normal, which was five days a week in the office, I do think that we're going to be in a much more virtual environment. And frankly, there are some benefits of that in that, if you look at our organization because we're so global, we're able to tap into talent all around the world that can help our clients here in the Bay area, because they're more comfortable now, with the use of virtual technology. So I do think that the new normal will be a hybrid environment, much more so than it has in the past. >> Yeah, we talked to, I don't know if you know, Darren Murph, GitLab, they're really interesting company. They've been 100% remote from forever. So they've got a lot of really defined practices and processes in place in terms of like, which communication channel is for what types of communication and Darren's point was because they are mobile and they are in different time zones, you have to be much more defined and thoughtful in the way that you organize your communications so that people can be more self serve. And that those things will also work great in a physical world you just didn't have to have in the physical world. And his point is, we can just throw people in a room and hope that they get together, that doesn't necessarily always happen. And so by using some of these remote management techniques and processes you're actually going to be much more effective whether you're together in a room and can go out to lunch together, or you're still distributed team. And really kind of, as we've seen this transition from kind of do we want to put it in Cloud, to why don't we want to put it in the Cloud, to kind of a Cloud first and then on kind of a mobile, where your history is, should it be a mobile app, or should it be mobile first? It almost feels like now it's going to be remote first. And then if there's a reason to come to the office, it's an important meeting we need to get together. People are coming from out of town, but it almost feels like it's going to shift that remote's going to be the primary form. And then the physical getting together really be secondary. I don't know if you are hearing anything along those lines. >> No, absloutely, we've seen that in our own environment. I think the level of engagement between our leadership teams here in the West and all around the world and in the market units is actually significantly greater. It's not that you run into someone in the hallway with especially in a very large organization like ours, you are now actually connecting face to face with people. The days of the conference call are gone, and you're actually interacting and you're peering into the lives and the homes of the colleagues that you've worked with for many years. I think that's actually a pretty fundamental social change, and actually creates a level of proximity that perhaps you didn't even see when you were together in an office somewhere, and you're appearing into the lives, if you will, of your counterparts. I think that's a pretty fundamental change. And, if I look at the forms of engagement, I mean, we have, most of our population is under 30 around the world. And so they're used to a digital channels of communication, both on the mobile handset, as well as on their laptops and desktops, through online channels. And so, we're actually leveraging that to be much more connected, even in this virtual world than we were in our physical world. >> Jeff: Right. >> And I think most organizations see that as an avenue to really get a pulse on what's happening with their workforce and in their business, especially in a global setting. >> Right, and I wonder if you could share some best practices on kind of from a leadership perspective, cause you're part of Julie's executive team. I'm sure you guys are distributed all over the world and I assume your direct reports, maybe a little bit less distributed now that you're running the U.S. West but, one thing we keep hearing is that the frequency and the variety of the communications has got to go up a lot both in terms of, what you're talking about and how often you're talking to. And as you said, kind of getting into this, kind of human side, because you are getting invited into people's homes. What can you share that you guys have been doing best practices at a center forever because you've been managing distributed teams, since the very beginning? >> Yeah, no, absolutely. I mean, if you look at just this week, I spent eight hours with Julie and the entire Global Management Committee, the top 40 people, or so within Accenture. Every morning through video conferences, we interacted with Julie, highly interactive sessions, where we went through our strategy or financial results, some of the key initiatives we're trying to drive, and instead of what we would have done historically is fly 40 people to some part of the world, and how's them in a hotel room for two or three days to have the same session, we were incredibly more productive. We had three blocked hours per day over the last three days, again using digital media to engage with each other converse share our rich media content much more productive use of technology and frankly, a lot less wear and tear on people flying around the world, and as substantially lower cost. So, I think that that's something that is here to stay. I can't see us going back to the model where we, fly people around for internal meetings, certainly. From a West perspective, I meet with my management team, we scheduled calls now three times a week, Monday, Wednesday, Friday, typically, we get together for an hour. We conduct sort of what's going on with the business, where are the issues, what do we need to solve? And we do that entirely virtually, if you think about it, I'm getting, an hour or three hours a week with my entire leadership team, connected and collaborating around the same issues, in a much more kind of organized and concentrated way than if I ran into them at the coffee machine or at the water cooler. I am actually getting more engagement, more organization and more focus through my leadership team, in this new world than perhaps I would have had, in new. >> Right. >> So, I think that there's a lot of benefit, to this model. I still think that there's an opportunity to get, when we have large meetings and we need to sort of convey a particular message. It is nice to be able to get together with people physically. But I think that that's going to be less often now than in the past. >> Right, I just think people it's just different, right? It's not better or worse, it's just different. We had an interview earlier today. I think we had somebody on from Singapore, somebody on, from India, somebody on from Germany, our host was in Boston and the production was here in Palo Alto. You couldn't do that to get all those people together in a physical space is a lot bigger investment and a lot more difficult. So, it's just, it's different. It's not the same as being together. We can't go out and get a beer after this is over, but at the same time, it's a lot easier to grab an hour and get together with people. So, I think there is, it's different, it's not a substitute is different. >> Yeah, I mean, to that point, if you think about our clients they are global, their executives are global. The ability to actually connect with clients have a conversation regardles of where they are on the globe You know, it's, we are actually much more able to do that now because it doesn't require flying. It doesn't require sort of scheduling months ahead to make sure everyone can be in a particular location. You can literally just schedule a meeting and have it the next day. >> Jeff: Right. >> And that makes us much more responsive to our client's needs and much more accessible as they have questions for us. So I think there's definite advantages to this mode of working. >> Right. So Saleem, before I let you go, it's a great conversation and we could go all day, but we'll let you (laughs) get back to work. But I've just, especially since you come from a communications background and a 30 year veteran in this space I mean for as bad as this pandemic has been and it's bad, right? A lot of people are dead, a lot of businesses like restaurants and airlines, speaking of airlines and hotels, couldn't go digital right away. Right, we're fortunate to be in the knowledge business that we could. But what I really want to get your perspective is the fact that we have so many of these tools in place today that actually enabled it to happen kind of easily, right? We've got fast internet and we've got a high power mobile devices. And we have a huge suite of mobile applications from Salesforce to Slack, to Acuity. That's the software we use for scheduling. I mean, there's so many tools that, you look at had this happened 10 years ago, of five years ago, 15 years ago, a really different level of pain. And I'm sure, as you look back to the old days, put again application of that service providers and laying all this fiber and a lot of that stuff in 2000 looked like it wasn't necessarily going to pay off. And in fact, a lot of that infrastructure that was put in in those early days has really, kind of shined in this moment where it had to. And it's, I just love to get kind of your perspective with a little bit of a history of how these systems have developed and are in place and really enabled, kind of this work from anywhere, communicate from anywhere, almost do anything as long as you've got access to some type of a device and an internet connection. >> Yeah, I mean, I'll tell you that the broadband infrastructure investments that our telco clients have made over the last, two decades or so have really come into their own through this crisis. I think if you look at the level of investment, Microsoft, Amazon and Google have made in Cloud infrastructure has enabled, our organization, as well as many others, to be able to turn on a dime with respect to this crisis. I actually think that emerging economies that are implementing for example, 5G technologies, and adopting those technologies sometimes faster than their Western counterparts are actually, will leap frog, with respect to using those technologies, and allow if you will, their economies, their businesses, to sustain these kinds of impacts in a much more ready way in the future than perhaps in the past. And I think that, digital and digital transformation is sort of a element to the  business in the future and frankly, to sustaining, economies. So, I think mobile technology, Cloud technology, and the ability to sort of digitize your business and your economy are critical success factors for the future. >> Yeah, if not, you're in trouble because everybody else is doing it. >> Exactly. (Jeff laughs) >> All right, Saleem. Well, thank you for spending a few minutes, sharing your insight, really appreciate it. And congratulations on the new position. I'll look forward to seeing you in that beautiful, innovation Hub, one of these days, as soon as we can get back outside. >> Yeah, thank you so much, Jeff, I look forward to having you at the San Francisco Hub and showing you the virtual implementation of that Hub on our CMS platform. >> Awesome, look forward to it, thanks a lot. >> All right, you take care. >> All right, he's Saleem, I'm Jeff, you're watching theCUBE. Thanks for watching. And we'll see you next time. (upbeat music)

>> From our studios in the heart of Silicon Valley. Holloway Alto, California. It is a cube conversation. >> He will come back and ready Geoffrey here with the Cuban Interpol about those details for acute conversation. We've got a really great guess. He's been on many, many times. We're always excited. Have them on to a bunch of different companies a lot of years and really a great perspective. So we're excited. Guy. Church word. The CEO of Da Terra. Back >> in the politest. EEO guy. Great to see you. >> Thank you, Jeff. Appreciate it. >> Absolutely. So I think last time you were here, I was looking it up. Actually, Was November of twenty eighteen. You were >> kind of just getting started on your day. Terror of the adventure. Give us kind of the update. >> Yeah, I was gonna say last time we had Mark in whose CEO when found a cofounder of Data and I was edging in. So I was executive chairman at the time, you know? And obviously I found the technology. I was looking for an organization that had some forward thinking on storage. Andi, we started to get very close with a large strategic and actually We re announced it on the go to market, I think in February with HP, and I thought that myself and Mark kind of sat down, did a pinky swear and said, OK, maybe it's time for me to step in and take the CEO role just to make sure that we had that sort of marriage of innovation and then some of the operations stuff they could bring inside the business. >> So you've been at this for a >> while, but in the industry for a long time. What was it that you saw? Um, that really wanted you to get deeper in with date. Eriks. Obviously, I'm sure you have tons of opportunities coming your way. You know, to kind of move from the board seat into the CEO position. >> Yeah. Yeah, a bad bet. Maybe stupidity or being drunk. It, to be honest, it was. You know, the first thing is, I was looking for this technology that basically spanned forward, and I had this gut hunch that organizations were looking for data freedom. There's why did the Data Analytics job before that? I did security analytics, and, you know, we were looking at that when we were you know, back when we talk to things like I'm seeing Del and so from appear technology standpoint, I wanted to be in that space, but in the last few months, because you know, jobs are all about learning and then adjusting and learning and adjusting and learning. Adjusting on what I saw is a great bunch of guys, good technology. But we were sort of flapping around on DH had an idea that we were an Advanced data services platform. It's to do with multi, you know, multi cloud. And in essence, I've kind of come to this fundamental kind of understanding because I've been on both sides, which is date era is a bunch of cloud people trying to solve storage needs for what the cloud needs. But they have the experience. They walked that mile. You know, when people say you've gotta learn by walking in their shoes, right? Right on DH there, Done that versus where? Bean. In the past, where we were a ray specialists pushing towards the future that we didn't quite understand, you know, and and there is a fundamental philosopher philosophical difference between the two. Andi weirdly, my analogy or my R har moment came with the Tessler piece. And I know that, you know, you've pinned me a few times on Twitter over this, right? I'm not a tesler. Bigger to the extent of, you know, and probably am now, I should have a test a T shirt on, But I always thought it was an electric car and all they've done is electrified a car and there was on DH, You know, I've resisted it for years and bean know exactly an advocate, but I ended up buying one because I just I felt from a technology standpoint, their platform that they were the right thing. And once I started to really understand what they were about, I saw these severe differences. And, you know, we've chatted a little bit about this Onda again. It's part of the analogy of what's happening in the storage industry, but what's happening in the industry in in a global position. But if you compare contrast something like Tesler, too, maybe Volkswagon and it might be a bad example. But you know, Audi there first trance into electric vehicles was the Audi A three, and I could imagine that they were traditional car people pushing their car forward sort is a combustion engine will if I change that and put some salt powertrain in place, which is the equivalent of a you know, a system to basically drive the wheels and then a bunch of batteries Job done or good, right? Right. And I assume the test it was the same. But I had a weird experience, which is, once you get it into autopilot, you can actually set the navigation direction, and then it will indicate it'll it'Ll hint to you went to change lanes. And so, for instance, I'm driving to the office and I'm going along eight eighty and I want to go toe Wanna one? It says, You know you need to pull across. They hit the indicator will change lanes and they'LL do some of the stuff and that's all well and good. But I was up going to a board meeting on two eighty, going off for the Rosewood. You know, Sandra El Santo and I was listening to a book one of these, you know, audiobooks, and I wasn't really paying much attention. I'm in the outside lane, obviously hitting the speed limit gnome or but I wasn't paying attention. And all of a sudden the car basically indicates form A changes lanes, slows down, change lane again and then takes a junction, slows down, comes up to a junction, and you start to realize that actually Tesla's know about electrified vehicles. It's actually about the telemetry and the analytics and then feeding that back into the system. And I always thought Tesler might be collecting how faster cars going when they break. You know the usual thing. Everybody has this conversation. It's always over worked. But if you've sort of look at it and he said no, maybe they collect everything and then maybe what they're doing is they're collecting, hitting the indicator stalk. So when I'm coming out to a junction and I indicate, How long do I stay? Indicating before I break? And then I changed lanes and then I basically slow down and I go into the junction. And then what they do is they take that live information and crowdsource it, pull it back into the system, and then when they're absolutely bulletproof, that junction, then is exactly as a human would normally do this. They then let the car take over So the difference between the two junctions is one they totally understood, the other one there still learning from right when you look at it and you go done. So they're basically an edge telemetry at a micro level organization, you know, And that is a massive difference between what Tesla's doing and a lot of the other car manufacturers are doing. They're catching up, which is really why I believe that they're going to be a head for a long time. >> It's really interesting. I was >> Elektronik wholesale for ten years before come back to school. Can't got in the tech industry. And so really distribution was king from the manufacturer point of view. Always. They just like ship their products for ages, right? These distribution to break bulk thes distribution, educate the customer these distribution just to get this stuff out. But they never knew how people actually operate their products. Whether that be a car, a washing machine. Ah, cassette player, whatever. So what? What What fascinates me about thes connected devices is what, what a fundamentally different set of data. Now manufacturers have people have in how people actually use the product. But even more importantly, that as you said, they could take that data and make adjustments on the fly because since so much of its software now, we talked again before we turned on some of your software upgrades that you've gotten in the Tesla over the last six months, which we're all driven by customers. But they had a platform in place that enabled them to update functionality and to basically repurpose hardware elements for a new function, which is which is, you know, so in sync with Dev ops and kind of this dev up culture in this continuous this continuous upgrade, this continuous innovation with actual data from real people operating the products that they should come to the market. >> Andi, think once you step back. And that was really why was keen to sit down and talk. And it's not specifically around software defined storage, which is the data. A piece in our example is yes, I am the Tessler because we can do all of the analytics and all of the telemetry versus of standard array. If you scratch that away and you say let's have a look at our whole lives are macro lives. Another example was my wife and I. We've got friends of ours always banging on about these sleep by number beds and and so we went past the store wandered in, and the sales rep got us lying on a bed and he was doing there, you know, pumping the bed up to a size. It's just Well, you are sixty five, a US seventy or seventy five, and I kind of got bored of that. And I went here, Okay, I'm that and he goes, Okay, your wife's of fifty and you're a seventy five, Andi said. But let's kind of daft. And he goes, Well, here's and he shows them a map and it shows a thermal image of me lying on the bed. I'm a side sleeper back sleeper, and then what they do is they feed the information so that comes back off their edge, which is now Abed. And then what they do is they then analyzing continuously prove it to try and increase my bed sleeping patterns. So you look at it and you say what they're not doing is just manufacturing of mattress and throwing it out. What they've done is they said, we're going to treat each individual that lies on the mattress differently on, we're going to take feedback and we're going to make that experience even better. So that the same thing, which is this asset telemetry my crisis telemetry happens to be on the edge is identical to what they have, you know. And then I look at it and I go, Why don't I like the array systems? Will, because the majority of stuff is I'm a far system. My brain is inherently looking at the Dr types underneath and saying, As long as that works fine, everything that sits inside that OK, it'LL do its thing right, and that was built around the whole process and premise of an application has a single function. But now applications create data. That data has multiple functions, and as people start to use it in different ways, you need to feed that data on the way in which is processed differently. And so it all has the intelligence houses in home automation. I'm a junkie on anything that has a plug on it, and I've now got to a point where I have light switches or light fittings would have multiple bulbs on every bulb now is actually Khun B has telemetry around it, which I can adjust it dynamically based on the environment. Right? Right. And I wish it got wine. You know, I got the wine. Fridge is that's my biggest beef right now is you gotta wine, fridge. You can have Jules, you know, you have jewels climates, which means that you don't fan to one side of it and they overheat the bottom right. But it'LL break the grapes down. Would it be really cool if the cork actually had some way of figuring out what it needs to be fed? And then each of them could be individual, right? But our entire being, you know, if you think about it's not just technology or technologies driving it, but it's not the IT industry, but our entire lives. And now driven around exactly what you just described, which is manufacturers dropping something out into the wild to the edge and then having enough telemetry to be able to enhance that experience and then provide over the air, you know, enhancements, >> right? And the other thing, I think it's fascinating as it's looking up. We interviewed Derek Curtain >> from the architect council on. That's a group locally that just try work, too, along with municipalities and car manufacturers, tech companies. But >> he made a really interesting >> comment because there's the individual adjustment to you to know that you want to get off it at Page Milan or sandhill on DH. You've got a counter on your point of this is meeting the Rosewood. But >> then the other thing is, when you aggregate >> that now back up. You know, not that you're going to be sharing other people's data, but when he start to get usage patterns from a large population that you can again incorporate best practices into upgrades of the product and used a really good example of this was right after the one pedestrian got killed by the test of the lady with the bike that ran across the front of the street and it it it literally happened a week before. I think the conference so very hot topic at an autonomous vehicle conference and >> what he said, which is really important. You know, if if I get >> in an automobile accident and I'm going to learn something, the person I hits pride gonna learn something. The insurance adjusters going to take some notes and we're going to learn it's a bad intersection. I made a mistake, whatever, but when an autonomous vehicle gets in a Brack when it's connected, all that telemetry goes back up into the system to feed the system, to make improvements for the whole system. So every car learns every time one car has a problem every time one car gets into a sticky situation. So again, kind of this crowd sourced. Learning an optimization opportunity is fundamentally different than I'm just shipping stuff out, and I don't know what's going to happen to it, and maybe a couple pieces come back. So I think people that are not into this into the direct connection are so missing out on those you said this whole different level of data, this whole different level of engagement, a whole different level of product improvement and road map that's not a PR D. It's not an M R G. It's all about Get it out there, you know, get feedback from the usage and make those improvements on this >> guy finish improvements and micro analytics. I mean, even, you know, we talk back when you were adjusting how you deliver content for the Cube, you know, rather than a big blob, You really want to say, Well, I need more value for that. My clients need more value for that. So you've almost done that Mike segmentation by taking the information and then met attacking every single word in every single interview right to enrich the customer's experience, you know, And it kind of Then you Matt back and you say, We've got to the age now where the staff, the execs that we talked to over the other side, the table there, us they're living our lives. They've got the same kids as we've got the same ages we've got. They do the same person's we've got. They understand the same things and they get frustrated when things naturally don't work the way they should. Like I've got a home theater system and I've still got three remote controls. I can't get down. I've got a universal remote control, but it won't work because the components don't think so. What's happened is we've got to a world where everything's kind of interconnected and everything kind of learns and everything gets enriched when something doesn't it now stands out like a sore thumb and goes, That doesn't That is not the right way to do business on DH. Then you look that you say, translate that then into it and then into data centers. And there's these natural big red flag that says That's an old way of doing things. That's the old economy that doesn't enable me to go forward. I need to go forward. I need more agility. You know, I've got to get data freedom and then how do I solve that issue? And then what? Cos they're going to take me there because they're thinking the same ways as we are. This is why Tesler screamingly successful. This is why something like these beds are there. This is why things like Philips Hue systems are good and the list just goes on. And right now we're naturally inclined to work with products that enable us to enrich our lives and actually give feedback and then benefit us over the air. We don't like things that are too static now, and actually, there is this whole philosophy of cloud, which I think from an economic standpoint, is superb, you know? I mean, our product is Tier one enterprise storage in an SD s fashion for public private hybrid clouds. But we're seeing a lot of people doing bring backs. You know, out of the cloud is a whole thread of it right now, but I would actually say maybe it's not because the cloud philosophy is right, but it's the business model of the cloud guise of God. Because a lot of people have looked at cloud as they're setting. Forget, dump my stuff in the cloud. I get good economics. But what we're talking about now is data gets poked and prodded and moved and adjusted constantly. But the movement of the data is such that if you put in, the cloud is going to impinge you based on the business model. So that whole thing is going to mature as well, right? >> You're such a good position to because >> the, you know the growth of date is going. Bananas were just at at Arcee a couple weeks ago. In one of the conversation was about smart smart buildings, another zip zip devices on shades that tie back to the HBC, and if anybody's in the room or not, should be open should be closed. Where's the sun? But >> there was really interesting comment about >> you know, if you look at things from a software to find way you take what was an independent system that ran the elevator and independent system that ran the HBC and independent system that ran the locks? One that ran the fire alarm. But guess what? If the fire alarm goes off, baby, it would be convenient to unlock all the doors and baby. It would convenient automatically throw the elevator control system into fire mode, which is don't move. Maybe, you know so in reconnecting these things in new and imaginative ways, and then you tie it back to the I T side of the house. You know, it's it's it's it's getting a one plus one makes three effect. With all these previously silent systems that now can be, you know, connected. They can be software defined, you know, they can kind of take the operation till I would have never thought of that one hundred years. I thought that just again this fascinating twist of the Linz and how to get more value out of the existing systems by adding some intelligence and adding this back and forth telemetry. >> Yeah, and and and again, part of May is being the CEO of date era. I want advocates the right platform for people to use. But part of this is my visceral obsession of this market is moving through this software defined pattern. So it's going from being hardware resilient to software resilient to allow youto have flexibility across it. But things have to kind of interconnecting work, as you just described on SDF software to find storage as an example comes in different forms. HD is an example of it and clouds an example. I mean, everything is utterly software defined in Amazon. It so is the term gets misused, could be suffered to find you could say data centric data to find or you could say software resilient. But the whole point is what you've just described, which is open it up, allow data freedom, allow access to it and then make sure that your business is agile and whatever you do, Khun, take the feedback in a continuous loop on at lashing. Move forward as opposed to I've just got this sentence forget or lock mentality that allows me just to sort of look down the stack and say, I've got the silo. I'm owning that customer of owning the data and by the way, that's the job. It's going to doe, right? So this is just the whole concept of kind of people opening their eyes on DH. My encouragement on DI we can encourage anybody, whether customers or basically vendors, is to look around your life and figure out what enriches it from a technology standpoint. On odds on it will be something in the arena that we've just described, right? >> Do you think it's It's because I think software defined, maybe in its early days was >> just kind of an alternative thought to somebody doing it to flipping switches. But as you said in the early example, with the car, propulsion wasn't kind of a fundamentally different way to attack the problem. It was just applying a different way to execute action. What we're talking about now is a is a totally higher order of magnitude because now you've got analytics. You actually want to enable action based on the analytics based on the data for your card. Actually take action, not just a guy. Maybe you should you know, give given alert and notice that pops up on your phone. So, you know, >> maybe we need something different because it's not just redoing >> what we did a different way. It's actually elevating the whole interaction on a whole different kind of love. >> And this is this is kind of thank you for that. It was the profound kind of high got wasn't joining data and watching it. It was I got a demo off the cloud. You I the callback piece of what cloud? What data has. And I was watching a dashboard off a live data stream. You know of information that we were getting back from multiple customers and in each of the customers, it would make recommendations of, you know, how many gets on, how many times it would hear cash on DH. So it was actually coming back dynamically and recommending moving workloads across onto or flash systems. You, Khun, do things where once you've got this freedom on application, a data set isn't unknown. It's now basically in a template, and you say this is what priority has. And so you say it's got high priority. So whatever the best legacy you could give me. Give me right, You drop it onto a disk. And at the moment I've got hybrid. That's all I've got, but I decide to addle flash. So I put some all flash into the into the system. Now it becomes part of this fabric and its spots it and goes well on our second. That will disservice me better and then migrates the workload across onto it without you touching it, right? So, in other words, complete lights out so that the whole thing of this is what Mark and the team have done is looked at and said the only way forward is running this massively agile data center based on a swarm of servers that will basically be plugged together into something that would look like a fabric array. But but you can't. Then you've got to assume that you can now handle application life cycles across onto it. It'LL make recommendations like the bed thing. You know what I was saying? I was lying there and what I liked about it. So So I set my thing to fifty nine, and then it realizes I'm not sleeping very well. It's not suggested. Sixty sixty one sixty. Sleeping well, OK, that's it. And then that's good. We'LL do the same thing where an application will actually say, Here's my template. This is what it looks like. The top priority, by the way. I need the most expensive drives you've got, drops it onto it, and then it look at it and go. Actually, we could do just as good a job if there's on hybrid and then migrated across and optimize the workload, right? And so it's not again. Part of it is not. Data is the best STDs, and it is for Tier one for enterprise storage. It's the fact that the entire industry, no matter where you look at it, not just our industry but everybody is providing tech is doing is exactly the same thing, which is, and you kind of look it and you go. It's kind of edge asset micro telemetry, and then that feedback loop and then continuous adjustment allows you to be successful. That's what products are basically getting underpants. >> Just, you know, it's when he's traveling. Just No, we're almost out of time, but I just can't help it but >> say it, you know, because we used to make decisions >> based on samples of old data with samples. And it was old. And now, because of where we are on the technology lifecycle of drives and networks and CPS and GPS, we can now make decisions based on all the data now. And what a fundamentally different, different decision that's going to drive this too. And then to your point, it's like, What do you optimizing for? And you don't necessarily optimize for the same thing all the time that maybe low priority work, load optimized for cost and maybe a super high value workload optimized for speeding late in sea. And that might change >> over time when Anu workload comes in. So it's such a different way to look at the world >> and it is temporal, right? I mean, again, I know you're going kick me off now, but think about it right the old days and writing a car building a car is you thought, well, what's going to need to be in the car in three years time, put it in now, build manufacture, coming out and then with a Tesler i by the current December. Since December, I've now got pinned based authentication I've got century mode. I've got Dash Cam, They've got all free. I've got a pet mode into it now. My car's got more range. It's got high performance. This guy highest top speed, and I haven't even taken the current or it's all over the air And this is all about, continues optimization. They've done around the platform and you just go. That's the way this linked in. Recently, someone posted something said, You know, keep the eyes are dead. Well, the reason there saying that isn't because there's a stupid thing to do Q. B. Ours is because if you're not measuring your business and adjusting on a continuous basis, you're gonna be dead anyway. So our whole economy is moving this way. So you need an infrastructure architecture to support that. But where everybody's the same, we're all thinking the same. And it doesn't matter what industry or, you know, proclivity have this. This adjustment and this speed of adjustment is what you need. And like I said, I'm That's why I wanted to get to date era. That's what I'm excited about it and that is the are hard I had I kinda looked. It went Oh my God, I'm now working with cloud people who understand what they've walked in the shoes And I kind of got this way of sense of can Imagine what it had been like if you were ill on the first time You saw a hundred thousand cars worth of life data spilling in of what power you have right to adjust and to basically help your client base. And you can't do that if you are in fixed things, right? And so that's That's the world moving forward >> just in time for twenty twenty one will all have great insight in a few short months. We'LL all know >> everything Well, guy great Teo Great to >> sit down Love to keep keeping tabs on you on Twitter and social And thanks for stopping by. I >> appreciate it. All >> right. He's guy. I'm Jeff. You're watching the cube within a cube conversation Or Paulo? What? The studio's thanks for watching >> we'LL see you next time

>> live from Boston, Massachusetts. It's the Cube covering IBM Chief Data Officer Strategy Summit brought to you by IBM. Now, here are your hosts. Day Volante and Stew Minimum. >> Welcome back to Boston, everybody. This is the Cube, the worldwide leader in live tech coverage. Stillman and I have pleased to have Jean Kolker on a Cuba lem. Uh, he's IBM vice president and chief data officer of the Global Technology Services division. And Seth Dobrin who's the Director of Digital Strategies. That Monsanto. You may have seen them in the news lately. Gentlemen. Welcome to the Cube, Jean. Welcome back. Good to see you guys again. Thanks. Thank you. So let's start with the customer. Seth, Let's, uh, tell us about what you're doing here, and then we'll get into your role. >> Yes. So, you know, the CDO summit has been going on for a couple of years now, and I've been lucky enoughto be participating for a couple of a year and 1/2 or so, Um, and you know, really, the nice thing about the summit is is the interaction with piers, um, and the interaction and networking with people who are facing similar challenges from a similar perspective. >> Yes, kind of a relatively new Roland topic, one that's evolved, Gene. We talked about this before, but now you've come from industry into, ah, non regulated environment. Now what's happened like >> so I think the deal is that way. We're developing some approaches, and we get in some successes in regulated environment. Right? And now I feel with And we were being client off IBM for years, right? Using their technology's approaches. Right? So and now I feel it's time for me personally to move on something different and tried to serve our power. I mean, IBM clients respected off in this striking from healthcare, but their approaches, you know, and what IBM can do for clients go across the different industries, right? And doing it. That skill that's very beneficial, I think, for >> clients. So Monsanto obviously guys do a lot of stuff in the physical world. Yeah, you're the head of digital strategy. So what does that entail? What is Monte Santo doing for digital? >> Yes, so, you know, for as head of digital strategies for Monsanto, really? My role is to number one. Help Monsanto internally reposition itself so that we behave and act like a digital companies, so leveraging data and analytics and also the cultural shifts associated with being more digital, which is that whole kind like you start out this conversation with the whole customer first approach. So what is the real impact toe? What we're doing to our customers on driving that and then based on on those things, how can we create new business opportunities for us as a company? Um, and how can we even create new adjacent markets or new revenues in adjacent areas based on technologies and things we already have existing within the company? >> It was the scope of analytics, customer engagement of digital experiences, all of the above, so that the scope is >> really looking at our portfolio across the gamut on DH, seeing how we can better serve our customers and society leveraging what we're doing today. So it's really leveraging the re use factor of the whole digital concept. Right? So we have analytics for geospatial, right? Big part of agriculture is geospatial. Are there other adjacent areas that we could apply some of that technology? Some of that learning? Can we monetize those data? We monetize the the outputs of those models based on that, Or is there just a whole new way of doing business as a company? Because we're in this digital era >> this way? Talked about a lot of the companies that have CEOs today are highly regulated. What are you learning from them? What's what's different? Kind of a new organization. You know, it might be an opportunity for you that they don't have. And, you know, do you have a CDO yet or is that something you're planning on having? >> Yes, So we don't have a CDO We do have someone acts as an essential. he's a defacto CEO, he has all of the data organizations on his team. Um, it's very recent for Monsanto, Um, and and so I think, you know, in terms of from the regular, what can we learn from, you know, there there are. It's about half financial people have non financial people, are half heavily regulated industries, and I think, you know, on the surface you would. You would think that, you know, there was not a lot of overlap, but I think the level of rigor that needs to go into governance in a financial institution that same thought process. Khun really be used as a way Teo really enable Maur R and D. Mohr you know, growth centered companies to be able to use data more broadly and so thinking of governance not as as a roadblock or inhibitor, but really thinking about governance is an enabler. How does it enable us to be more agile as it enable us to beam or innovative? Right? If if people in the company there's data that people could get access to by unknown process of known condition, right, good, bad, ugly. As long as people know they can do things more quickly because the data is there, it's available. It's curated. And if they shouldn't have access it under their current situation, what do they need to do to be able to access that data? Right. So if I would need If I'm a data scientist and I want to access data about my customers, what can I can't? What can and can't I do with that data? Number one doesn't have to be DEA Nana Mayes, right? Or if I want to access in, it's current form. What steps do I need to go through? What types of approval do I need to do to do to access that data? So it's really about removing roadblocks through governance instead of putting him in place. >> Gina, I'm curious. You know, we've been digging into you know, IBM has a very multifaceted role here. You know how much of this is platforms? How much of it is? You know, education and services. How much of it is, you know, being part of the data that your your customers you're using? >> Uh so I think actually, that different approaches to this issues. My take is basically we need Teo. I think that with even cognitive here, right and data is new natural resource worldwide, right? So data service, cognitive za za service. I think this is where you know IBM is coming from. And the BM is, you know, tradition. It was not like that, but it's under a lot of transformation as we speak. A lot of new people coming in a lot off innovation happening as we speak along. This line's off new times because cognitive with something, really you right, and it's just getting started. Data's a service is really new. It's just getting started. So there's a lot to do. And I think my role specifically global technology services is you know, ah, largest by having your union that IBM, you're 30 plus 1,000,000,000 answered You okay? And we support a lot of different industries basically going across all different types of industries how to transition from offerings to new business offerings, service, integrated services. I think that's the key for us. >> Just curious, you know? Where's Monsanto with kind of the adoption of cognitive, You know what? Where are you in that journey? >> Um, so we are actually a fairly advanced in the journey In terms of using analytics. I wouldn't say that we're using cognitive per se. Um, we do use a lot of machine learning. We have some applications that on the back end run on a I So some form of artificial or formal artificial intelligence, that machine learning. Um, we haven't really gotten into what, you know, what? IBM defined his cognitive in terms of systems that you can interact with in a natural, normal course of doing voice on DH that you spend a whole lot of time constantly teaching. But we do use like I said, artificial intelligence. >> Jean I'm interested in the organizational aspects. So we have Inderpal on before. He's the global CDO, your divisional CDO you've got a matrix into your leadership within the Global Services division as well as into the chief date officer for all of IBM. Okay, Sounds sounds reasonable. He laid out for us a really excellent sort of set of a framework, if you will. This is interval. Yeah, I understand your data strategy. Identify your data store says, make those data sources trusted. And then those air sequential activities. And in parallel, uh, you have to partner with line of business. And then you got to get into the human resource planning and development piece that has to start right away. So that's the framework. Sensible framework. A lot of thought, I'm sure, went into it and a lot of depth and meaning behind it. How does that framework translate into the division? Is it's sort of a plug and play and or is there their divisional goals that are create dissonance? Can you >> basically, you know, I'm only 100 plus days in my journey with an IBM right? But I can feel that the global technology services is transforming itself into integrated services business. Okay, so it's thiss framework you just described is very applicable to this, right? So basically what we're trying to do, we're trying to become I mean, it was the case before for many industries, for many of our clients. But we I want to transform ourselves into trusted broker. So what they need to do and this framework help is helping tremendously, because again, there's things we can do in concert, you know, one after another, right to control other and things we can do in parallel. So we trying those things to be put on the agenda for our global technology services, okay. And and this is new for them in some respects. But some respects it's kind of what they were doing before, but with new emphasis on data's A service cognitive as a service, you know, major thing for one of the major things for global technology services delivery. So cognitive delivery. That's kind of new type off business offerings which we need to work on how to make it truly, you know, once a sense, you know, automated another sense, you know, cognitive and deliver to our clients some you value and on value compared to what was done up until recently. What >> do you mean by cognitive delivery? Explained that. >> Yeah, so basically in in plain English. So what's right now happening? Usually when you have a large systems  computer IT system, which are basically supporting lot of in this is a lot of organizations corporations, right? You know, it's really done like this. So it's people run technology assistant, okay? And you know what Of decisions off course being made by people, But some of the decisions can be, you know, simple decisions. Right? Decisions, which can be automated, can standardize, normalize can be done now by technology, okay and people going to be used for more complex decisions, right? It's basically you're going toe. It turned from people around technology assisted toa technology to technology around people assisted. OK, that's very different. Very proposition, right? So, again, it's not about eliminating jobs, it's very different. It's taken off, you know, routine and automata ble part off the business right to technology and given options and, you know, basically options to choose for more complex decision making to people. That's kind of I would say approach. >> It's about scale and the scale to, of course, IBM. When when Gerstner made the decision, Tio so organized as a services company, IBM came became a global leader, if not the global leader but a services business. Hard to scale. You could scare with bodies, and the bigger it gets, the more complicated it gets, the more expensive it gets. So you saying, If I understand correctly, the IBM is using cognitive and software essentially to scale its services business where possible, assisted by humans. >> So that's exactly the deal. So and this is very different. Very proposition, toe say, compared what was happening recently or earlier? Always. You know other. You know, players. We're not building your shiny and much more powerful and cognitive, you know, empowered mouse trap. No, we're trying to become trusted broker, OK, and how to do that at scale. That's an open, interesting question, but we think that this transition from you know people around technology assisted Teo technology around people assisted. That's the way to go. >> So what does that mean to you? How does that resonate? >> Yeah, you know, I think it brings up a good point actually, you know, if you think of the whole litany of the scope of of analytics, you have everything from kind of describing what happened in the past All that to cognitive. Um, and I think you need to I understand the power of each of those and what they shouldn't should be used for. A lot of people talk. You talk. People talk a lot about predictive analytics, right? And when you hear predictive analytics, that's really where you start doing things that fully automate processes that really enable you to replace decisions that people make right, I think. But those air mohr transactional type decisions, right? More binary type decisions. As you get into things where you can apply binary or I'm sorry, you can apply cognitive. You're moving away from those mohr binary decisions. There's more transactional decisions, and you're moving mohr towards a situation where, yes, the system, the silicon brain right, is giving you some advice on the types of decisions that you should make, based on the amount of information that it could absorb that you can't even fathom absorbing. But they're still needs really some human judgment involved, right? Some some understanding of the contacts outside of what? The computer, Khun Gay. And I think that's really where something like cognitive comes in. And so you talk about, you know, in this in this move to have, you know, computer run, human assisted right. There's a whole lot of descriptive and predictive and even prescriptive analytics that are going on before you get to that cognitive decision but enables the people to make more value added decisions, right? So really enabling the people to truly add value toe. What the data and the analytics have said instead of thinking about it, is replacing people because you're never going to replace you. Never gonna replace people. You know, I think I've heard people at some of these conferences talking about, Well, no cognitive and a I is going to get rid of data scientist. I don't I don't buy that. I think it's really gonna enable data scientist to do more valuable, more incredible things >> than they could do today way. Talked about this a lot to do. I mean, machines, through the course of history, have always replaced human tasks, right, and it's all about you know, what's next for the human and I mean, you know, with physical labor, you know, driving stakes or whatever it is. You know, we've seen that. But now, for the first time ever, you're seeing cognitive, cognitive assisted, you know, functions come into play and it's it's new. It's a new innovation curve. It's not Moore's law anymore. That's driving innovation. It's how we interact with systems and cognitive systems one >> tonight. And I think, you know, I think you hit on a good point there when you said in driving innovation, you know, I've run, you know, large scale, automated process is where the goal was to reduce the number of people involved. And those were like you said, physical task that people are doing we're talking about here is replacing intellectual tasks, right or not replacing but freeing up the intellectual capacity that is going into solving intellectual tasks to enable that capacity to focus on more innovative things, right? We can teach a computer, Teo, explain ah, an area to us or give us some advice on something. I don't know that in the next 10 years, we're gonna be able to teach a computer to innovate, and we can free up the smart minds today that are focusing on How do we make a decision? Two. How do we be more innovative in leveraging this decision and applying this decision? That's a huge win, and it's not about replacing that person. It's about freeing their time up to do more valuable things. >> Yes, sure. So, for example, from my previous experience writing healthcare So physicians, right now you know, basically, it's basically impossible for human individuals, right to keep up with spaced of changes and innovations happening in health care and and by medical areas. Right? So in a few years it looks like there was some numbers that estimate that in three days you're going to, you know, have much more information for several years produced during three days. What was done by several years prior to that point. So it's basically becomes inhuman to keep up with all these innovations, right? Because of that decision is going to be not, you know, optimal decisions. So what we'd like to be doing right toe empower individuals make this decision more, you know, correctly, it was alternatives, right? That's about empowering people. It's not about just taken, which is can be done through this process is all this information and get in the routine stuff out of their plate, which is completely full. >> There was a stat. I think it was last year at IBM Insight. Exact numbers, but it's something like a physician would have to read 1,500 periodic ALS a week just to keep up with the new data innovations. I mean, that's virtually impossible. That something that you're obviously pointing, pointing Watson that, I mean, But there are mundane examples, right? So you go to the airport now, you don't need a person that the agent to give you. Ah, boarding pass. It's on your phone already. You get there. Okay, so that's that's That's a mundane example we're talking about set significantly more complicated things. And so what's The gate is the gate. Creativity is it is an education, you know, because these are step functions in value creation. >> You know, I think that's ah, what? The gate is a question I haven't really thought too much about. You know, when I approach it, you know the thinking Mohr from you know, not so much. What's the gate? But where? Where can this ad the most value um So maybe maybe I have thought about it. And the gate is value, um, and and its value both in terms of, you know, like the physician example where, you know, physicians, looking at images. And I mean, I don't even know what the error rate is when someone evaluates and memory or something. And I probably don't want Oh, right. So, getting some advice there, the value may not be monetary, but to me, it's a lot more than monetary, right. If I'm a patient on DH, there's a lot of examples like that. And other places, you know, that are in various industries. That I think that's that's the gate >> is why the value you just hit on you because you are a heat seeking value missile inside of your organisation. What? So what skill sets do you have? Where did you come from? That you have this capability? Was your experience, your education, your fortitude, >> While the answer's yes, tell all of them. Um, you know, I'm a scientist by training my backgrounds in statistical genetics. Um, and I've kind of worked through the business. I came up through the RND organization with him on Santo over the last. Almost exactly 10 years now, Andi, I've had lots of opportunities to leverage. Um, you know, Data and analytics have changed how the company operates on. I'm lucky because I'm in a company right now. That is extremely science driven, right? Monsanto is a science based company. And so being in a company like that, you don't face to your question about financial industry. I don't think you face the same barriers and Monsanto about using data and analytics in the same way you may in a financial types that you've got company >> within my experience. 50% of diagnosis being proven incorrect. Okay, so 50% 05 0/2 summation. You go to your physician twice. Once you on average, you get in wrong diagnosis. We don't know which one, by the way. Definitely need some someone. Garrett A cz Individuals as humans, we do need some help. Us cognitive, and it goes across different industries. Right, technologist? So if your server is down, you know you shouldn't worry about it because there is like system, you know, Abbas system enough, right? So think about how you can do that scale, and then, you know start imagined future, which going to be very empowering. >> So I used to get a second opinion, and now the opinion comprises thousands, millions, maybe tens of millions of opinions. Is that right? >> It's a try exactly and scale ofthe data accumulation, which you're going to help us to solve. This problem is enormous. So we need to keep up with that scale, you know, and do it properly exactly for business. Very proposition. >> Let's talk about the role of the CDO and where you see that evolving how it relates to the role of the CIA. We've had this conversation frequently, but is I'm wondering if the narratives changing right? Because it was. It's been fuzzy when we first met a couple years ago that that was still a hot topic. When I first started covering this. This this topic, it was really fuzzy. Has it come in two more clarity lately in terms of the role of the CDO versus the CIA over the CTO, its chief digital officer, we starting to see these roles? Are they more than just sort of buzzwords or grey? You know, areas. >> I think there's some clarity happening already. So, for example, there is much more acceptance for cheap date. Office of Chief Analytics Officer Teo, Chief Digital officer. Right, in addition to CEO. So basically station similar to what was with Serious 20 plus years ago and CEO Row in one sentence from my viewpoint would be How you going using leverage in it. Empower your business. Very proposition with CDO is the same was data how using data leverage and data, your date and your client's data. You, Khun, bring new value to your clients and businesses. That's kind ofthe I would say differential >> last word, you know, And you think you know I'm not a CDO. But if you think about the concept of establishing a role like that, I think I think the name is great because that what it demonstrates is support from leadership, that this is important. And I think even if you don't have the name in the organization like it, like in Monsanto, you know, we still have that executive management level support to the data and analytics, our first class citizens and their important, and we're going to run our business that way. I think that's really what's important is are you able to build the culture that enable you to leverage the maximum capability Data and analytics. That's really what matters. >> All right, We'll leave it there. Seth Gene, thank you very much for coming that you really appreciate your time. Thank you. Alright. Keep it right there, Buddy Stew and I'll be back. This is the IBM Chief Data Officer Summit. We're live from Boston right back.