>>from around the globe. It's the Cube with digital coverage of VM World 20 >>20 brought to you by VM Ware and its ecosystem partners. Hello and welcome back to the cubes. Virtual coverage of VM World 2020 Virtual. Is the Cube virtual not there in person this year because of CO of it? I'm John for your host of the Cube. Got David wants to meet him in all the Cube folks covering, of course, with VM Ware and VM World 2022. Great guest here to talk about the future of the workforce solutions and the impact of network security and partnerships. Tom Gala, senior vice president general manager of networking and security business unit at VM Ware and put it, Men OSHA. Who's the VP of business development and corporate development at Z Scaler. Two great companies all doing extremely well as customers are dealing with Cove it And the reality is this market and putting plans in place for coming out with a growth strategy. Gentlemen, thank you for joining me today. >>Yeah, John, thanks for having us. >>Thanks for having us, >>Tom. I want to start with you. Actually, the partnership with the scaler is the discussion of this topic. But you guys do have some hard news around the future of workforce solutions. What's the hard news and has that relate to all this? >>Yeah, we sure do, John. So you know, networks were built in a very different time. Networks were built when work was a place that you came. Now, work is the thing that you do. Oftentimes you do from your living room or your den. As I am on DSO, it really calls into question some of the fundamental principles of how we build a deploy networks. In the old model, we would set up something like a branch office and we would back haul traffic using a dedicated circuit like an mpls circuit back, haul it to one of a handful of locations that we called the DMZ or Demilitarized and those locations where you would stitch together a security ensemble made out of dedicated hardware appliances, firewalls, Web proxies, I PS systems and the like And that model service? Well, Azan industry for many decades, three. I'd say 30 years. Um, all of a sudden, the whole notion of the workplace has changed and changed dramatically We're all living through that and experiencing it firsthand. And so the original model of back hauling traffic to some point in, you know, precipitating New Jersey so that you can run it through some magic black box because the model doesn't apply anymore. And so at the end, where we have a new vision for how we can take the security, the reliability, the performance that you get when you're on the corporate network and extended into people's homes. And this is in line with what industries air calling, sassy or secure access services edge. And so the news that we're announcing is we have a complete, sassy solution that involves zero trust access. It involves firewall I. D. S I. P s capability, Advanced security services and then importantly ah, very strong partnership with the scaler on. We can walk through how that works, but it's really driven by this new shape of the workplace. >>Put it, Talk about the partnership with VM where we've been following see scaler for a long time. What a great success story. Great technology team. Great business model growth in your marketplace. Congratulations on your success as you guys continue to grow the world has spun in this disruption kind of world we're in now. You guys are well poised for that. Talk about your partnership with VM Ware. >>Thanks, John. And thank you, Tom, for that quick overview. You know, just to play out this idea we started over it over a decade ago. The basic idea was you know, the users, uh, pretty much everywhere, and the applications are moving to the cloud. And so back to Tom's comment. You know, we had these networks where you were back hauling. Maybe I'll just give a very simple analogy the CIA off Nestle, you know, when he first deployed, uh, Z skater, you know, and and realized a tremendous amount of cost savings that a security. But then, more importantly, the employees off Nestle actually started blogging that the Internet had gotten faster. And when the CEO came to ah customer advisory board meeting, he made a very simple analogy. Imagine having to get out to the Internet through four major international airports worldwide. All right, so you couldn't drink directly traverse from point A to point B. But you have to transit through these four. It would be very inefficient it would really slow you down. And more often than not, you'll be complaining that was the old network architectural. And what we have chosen to do here from a security standpoint at sea Scaler, is make that security closer to the end user. Now we pride ourselves from a security standpoint, and we certainly need networking to also adapt to that. And that's where we have found our partnership with VM Ware, to be particularly strategic. We started partnering with VM were actually prior to them, acquiring Vettel Cloud, which is the software defined when, uh, networking provider, uh, just primarily because they were a cloud based networking player. And this idea off locally breaking out to the Internet Getting out to the end destination as quickly as possible is something that they did quite seamlessly. And so we started this journey, this partnership with them a few years ago and today at VM. Well, we're enhancing that, expanding the partnership not only from a product standpoint, but then, more importantly, we're leaning in from a sales go to market customer support standpoint. >>You know, that's a great point. What? I've been saying this in the queue for a while with the joke was, um the When is the new Land E? I mean, we used to have the old days, remember? Oh, campus connecting networks drive to the airport as you mentioned, the great analogy there, by the way, has to be better. People are working at home. You got technically a land un security, you know, working at home. People are realizing this. These core services have to change. It's not just connect to the Internet the old way. It's everywhere. It's networking everywhere. This is the reality of the kinds of Internet things that used to go on where it's kind of cool and secure. You know, you've got a perimeter. Everything was working. Great. Put it. You mentioned it. Why drive to the airport? Four airports with world. That's a great analogy, Tom. This points to the future. Ready concept, access anywhere. Services that are needed for the security and, more importantly, the user experience. I don't want to slow down to go faster. I wanna I wanna I wanna make it. I wanna make a good experience happen. What's your thought? >>Yeah, well, I mean, I think we're all living through this new world where we're working from home, and sometimes the user experience is less than perfect. In fact, on this broadcast you may see stuttering and break up of the video, and you know, that's that's a problem that I think needs to be solved. It's a problem that we're able to solve with virtualization. So the idea behind virtualization by putting a layer of software on top of a physical asset, you could make it easier to manage that asset. You could make that asset more efficient. We certainly did that with servers. It was really obvious. Now we're doing it to the network itself. So what this means is we have some customers. We have one customer that is in the health care industry, like during the height of the crisis, all of their doctors and researchers had to work from home, and yet they needed to use video communication tools like we're doing here. And they needed a consistently good and user experience. And so we were able to ship these customers more than 8000 boxes over the course of two weeks into people's homes. So think of a little tiny device about the size of a set top box shows up in your house and all of a sudden your zoom or your WebEx sessions just work, no more stuttering. And we're breaking up because we're able to manage the network and virtualized prioritized traffic and deliver consistently good and user experience. So managing the quality of services, a foundational capability, and we have a unique ways to do that with virtualization that I think never existed before the second step is I wanna make sure not only that it's a good user experience, but my security. All of those controls that used to live in black boxes that those replied, This is where our partnership with the scaler is so important. So the scaler has the same philosophy that we do of like, let's put this stuff in many points of presence around the world. I think you know you're in like, 100 or so points of presence, so we weren't 150. And so whatever an end user is, you just find that nearest point of presence, connect and make the shortest route possible to deliver good quality and user experience and also consistent world class security. It's zero. It's >>interesting. First of all. We'll sign up for the Cube Virtual. We need that video late challenges. But we're you know what? We shouldn't have to be video engineers to manage the packets on the round trip. This software, I mean, you know, Web Zoom, they build their entire application to manage these kinds of intellectual property challenges. So that >>brings the >>complexity of applications. So, you know, people are gonna have all these new complexities. And how do you integrate it all? >>Yeah, you know, obviously, Zoom and WebEx companies are, you know, this is court or what they do. The challenges they gotta control both ends of the wire, and and so so with with our network virtualization, we actually control the wire itself, right? We can make the wire behave in a way we can prioritize traffic so that your zoom goes ahead of Xbox Live or Netflix do things like traffic shaping, which are techniques that are actually well understood, but difficult to deploy in a physical world. In a virtual world, we could employ these techniques constantly adapting and changing to make sure that engineer experience is smooth and easy on. That's really pretty impactful. >>Put it. What's your reaction all of this because you know I'm a customer, you know? You know, I'm like, What's in it for me, guys? Integration with the scale of VM Ware. What's in it for me? Because I got now multi clouds in the horizon. I'm dealing with multiple clouds today. I got complexity and applications themselves, and I want to create the nirvana that you laid out, which is access anywhere. High speed eso I might not have the expertise in house. What do I do? What's in it for me? Take me through the value proposition. >>Absolutely. So you know, Tom touched on it. You know the idea of bringing security as close to the end user as possible. If you step back for a minute and you start to think about security usually security and user experience off a contradictory Usually if you add more security, you lose use of experience and vice versa. That's sort of what Ziese killers start to go solve. And so, you know, over a decade ago, you know, when we started to build the architectures, it was built with a few core principles in mind, right? The idea of being completely distributed today we're in over 200 points of presence worldwide. That gives us a pretty good footprint to be as close to the end user. We absolutely could not compromise own security. So this idea that if you have a finite appliance, maybe the appliance has a, you know, a limited amount of CPU or horsepower And so I will tweet the security s so that I could get more performance, not the case with how we ran about, you know, offering security. All security services run all the time. Right? So without any compromise to the end user, and then finally, you know, when it comes to the actual security itself architectures based on something called a proxy. And usually again, if you start to think about a proxy and security was, uh people don't think in a very favorable manner, they usually think it slows things down. It adds Leighton, see, it breaks applications. And again I go back to, you know, the foundational elements of the skater. When we started this journey, it was with this idea that we're gonna build this proxy from the ground up. Very high performance. Mike was second, like late and see something that you would not see in the market anywhere with this partnership. Now, right? Seamless integration between VM Wednesay skater You are now able to set up these tunnels instantly automatically, so go back to Tom's. Example. 8000 set top boxes like devices sent out to this healthcare institution. Right? You can automatically set up tunnels such that the traffic is pointing to Z scale. There's feel over capabilities, so any and all of that has been instrumented in in software. The end customers sets that up. You know can automate that templates all across those 8000 devices. You now have security at the same time with user experience. A passed away to go adapt to business needs agility, you know, being able to keep up and lower your costs because you're substantially reducing the Mpls footprint. So there's a whole bunch of disparate, uh, you know, advantages that an enterprise gets. But the biggest one off amongst them, in my mind, is just being able to address the business needs. I mean, how Maney CEO is today with Colvin are starting to realize my network is not adapting to this new normal right, and so that's sort of where this partnership between VM Ware and Z scaler comes in. It's very timely. >>Everyone's like they want more about their network, and that's like, you know, everyone's banging on the table. Great. Great point there. Thanks for taking that great explanation. I wanna just follow up with you if you if you don't mind, compare that what you just said in terms of the value of Z scaler with this partnership versus the old way, because you what you just laid out was, you know, dynamic provisioning, setting up connections, having software, automate things, compare what it was like before because, remember, I mean, people have been around the industry. No, the pain in the butt that it's been and human error Compare what the old way it was like And now with this experience, can just just >>really And I let Tom talk about, you know, things on the network side. You know, where you might have had a large behemoth like a Cisco box where you try to tweak some policy and the entire box would fall over or something along those lines from a security standpoint. Usually when you had a a box, you know, You know, folks would call it a youth name box that God about box with, You know, as much security as you could push into a finite amount of appliance unified threat management function. Usually what would end up happening the old way was, you know, you would, you would you would have some basic security capabilities. Maybe it was. It's a traditional DMC that Thoma alluded to. You know, there's a firewall, there's an I. P s. There's some Web proxy capabilities and and that that was the that was the journey that a customer had, you know, So they would replicate this box and all those various locations. Or in the case of Nestle, before the scaler, they had those Dems es in four locations around the world, right? And the moment security, security keeps changing, right, the threat landscape keeps adopting. I mean, today, within disease killer cloud, we provide over 125,000 updates everyday, right? That's how dynamic security is. And so because the threat keeps changing, usually one of the things that vendors will try and do is add more security to that existing appliance. Right? So you're trying to make sure that a customer bottom appliance on, they need to make sure that they recoup the full investment. Let's add a little more security to it. Let's add a little more security to it so that I can keep up with the latest threats. Well, the problem with that is, when you have a finite amount of horsepower within the appliance, the performance starts to drop. And so usually that was the trade off that enterprises were making. With the security now being in the cloud right, And this idea that you're in the way, you sort of have infinite compute. Uh, you are now decoupling security from those those branch devices that Tom just alluded to. I mean, that 8000 boxes, right? One of the key points of a sassy framework that Tom alluded to is a very lightweight branch. And that's the piece That's the North Star that I think both VM Ware and Czyz killer have had right that that that low end not not lowering but of a thin branch and let the heavy lifting whether it's on the US side from the networking standpoint, whether it's security, um, you know, as it related to Z skater. Let that heavy lifting be done in the cloud. >>Yeah, and of course, there's a lot of lot of moving parts, so it's It's might be lower in lightweight, but it's more functionality. That's what the cloud Because I get that point, by the way, that anyone in the D M Z knows that as you add more stuff in there, get more, you know, cooks in the kitchen. Nothing good comes from that. Um, Tom, I'm gonna get your thoughts for the your audience out there and your customers and your prospects. What does the Z scale of partnership mean for them? >>Well, like I said, it zone opportunity to think differently about how we build a deploy enterprise networks. This a dramatic change. Most of us have been familiar with the old model where you had a spoon. It was referring to those big heavy boxes, the VPN concentrators and at the same time, most of us have been employees of those companies on. We've had the, you know, sort of less than stellar experience of turning the VPN on, and all of a sudden interest in Internet go slow. That's that's not what we want Thio achieve, and so so having the ability to use a distributed architectures. It's being forced upon us. Everyone is distributed where they like. They like it or not, Right? And so having a distributed architecture where I can put security and quality of service network controls closer to the end user is really, really critical. And I think just as puny was saying they started with this idea of of pushing security closely on user. We started with fellow Cloud with the idea of virtual izing the network in lots of physical places. So retail locations. So you've got thousands of stores around the world. You need to deliver video and audio services into those stores with a very high quality. So we were designed to have a very light, uh, entry point, and a light interviewing can just be pure software. It could be a small box three advantage of a small boxes. It's so turnkey it's designed that totally unskilled operator can use this retail people. A store manager gets a little box in the mail. You plug it in, you know, snap to Internet cables into it, and it just works again, Put it referred to this. This is part of our value. Proposition is, you plug this thing in a zone and used all you know is the Internet just got faster. You don't have to configure proxy settings. What's my I p range? Like that stuff's? Yeah, exactly. Well, and this is so many of us are feeling it now when you have, you know, sub optimal network connections. So being able to deliver a quality and user experience, >>you know, Cove, it accelerated a lot of a lot of opportunities. Also exposes the scabs and and, you know, things that been laying around and some suboptimal projects. I mean, and everyone's gonna be doubling down on things that are working and probably, you know, putting on the back burner or killing projects that don't make sense. So, um, this is a great opportunity, and I think forces things right in you guys. Wheelhouse is so I appreciate taking the time for the last minute that we have left Tom and putting. If you don't mind, I'd love to get your thoughts real quick on what's next after cloud. Obviously, cloud brings up all these benefits you're talking about. Um, what do you guys see is what's next after cloud Tom will start with you. >>I think that the you know, the range of services that will deliver in this format is not at all limited to traditional DMC services. So thank ap. I gateways. Think about core infrastructure offerings like DNS. Pretty much everything that we used in the network can actually now be delivered as a service in software more efficiently, Um, then standing up boxes and and racking, stacking yourselves. And so our view is that that cove, it has killed the appliance once and for all. And that's broadly. That's not just at the at the edge. That's in the core of the data center, things like load balancers. They're all moving to software with scale out scale out infrastructure software running on X 86 on DE. So I think that change of that magnitude will still take a while to roll out. But it's happening, >>Cove. It killed appliance. That's the headline right there. Love that. Put it after cloud. What's next? >>Well, you know, I'll say this job very similar to what Tom just mentioned. I think we're in the early innings, you know, when we would talk to our customers about transforming the network and adapting to this new normal. You know, we had some early adopters, but there was still a fair number of people that was skeptical and that loved their appliances. Covert has changed a lot of that. And so we have seen, in general acceleration of the business. The market is moving in our direction, and we feel that with this partnership you have to market leaders coming together. Right? VM ware on the networking side on the cloud networking side on the data center z scaler as it relates to cloud security user base security. This idea that we are a zero trust exchange that allows users to connect your applications to the Internet in a safe manner and at scale. That's the beauty off. You know, this'll, uh, partnership that we have brought together. And we are hopeful that customers will embrace it with confidence. And I'm mindful that we're in the early innings. >>Great points, gentlemen. Awesome stuff, great insights. And I think the cloud native integration shows that people in the ecosystem is evolving to be cloud native toe have these kinds of integrations these value points physical virtualization. Tom. Great point. I mean, we're not in face to face, but we're here. Virtually the The Cube is gonna be virtual. It's suffered to find operations. The world has changed. I think everyone is now seeing it. Thanks for the insight. And congratulations, Tom. On the news putting. Thank congratulations on the partnership with VM. Where sounds like it's great for customers looking forward to digging in. Thanks for your time. Appreciate it. Okay. That's the cube coverage here. We're in Palo Alto, California. We're in the Bay Area, but this is the emerald virtual. We're not in person, but we're virtual. I'm showing for your host for coverage of the emerald 2020. Thanks for watching.

>> Hey, welcome back, everybody. Jeffrey here with the cue, we're having acute conversation that are probably out. The studio's a little bit of a break in the conference schedule, which means we're gonna have a little bit more intimate conversations outside of the context of a show we're really excited to have. Our next guest is running $1,000,000,000 company evaluation that been added for almost 10 years. Cloud first from the beginning, way ahead of the curve. And I think the curves probably kind of catching up to him in terms of really thinking about security in a cloud based way. It's J. Charger. He's the founder and CEO of Ze Scaler. J Welcome. Thank you, Jeff. So we've had a few of your associates on, but we've never had you on. So a great to have you on the Cube >> appreciate the opportunity. >> Absolutely. So you guys from the get go really took a cloud native approach security when everyone is building appliances and shipping appliances and a beautiful fronts and flashing lights and everyone's neighborhood appliances. You took a very different tact explain kind of your thinking when you founded the company. >> So all the companies I had done. I looked for a fuss to move her advantage. So if you are first mover, then you got significant advantage. A lot of others. So look at 2008 we were goingto Internet for a whole range of service is lots of information sitting there from weather to news and all the other stuff right now on Cloud Applications. Point of view sales force was doing very well. Net Suite was doing well, and I have been using sales force in that suite and all of my start up since the year 2001. Okay, when each of them was under 10,000,000 in sales. So my notion was simple. Will more and more information sit on the Internet? Answer was yes. If sales force the nets weed is so good, why won't other applications move? The cloud answer was yes. So if that's the case, why should security appliances sit in the data? Security should sit in the cloud as well. So with that simple notion, I said, if I start a new company, no legacy boxes to what he bought, you start a clean slate, clean architecture designed for the cloud. What we like to call. Born in the cloud for a cloud. That's what I did. What >> great foresight. I mean trying in 2008 if tha the enterprise Adoption of cloud I mean sales was really was the first application to drive that. I mean, I just think poor 80 p gets no credit for being really the earliest cloud that they weren't really a solution right there. That's the service provider. But sales force really kind of cracked the enterprise, not four. Trust with SAS application wasn't even turn back back then. So So, taking a cloud approach to security. Very different strategy than an appliance. And, you know, credit to you for thinking about you know, you could no longer build the wall in the moat anymore. Creon and Internet world. Yeah. >> So my no show, no simple. The old world off security Waas What you just mentioned castle and moat. I am safe in my castle. But when people wanted to go out to call it greener pastures, right, you needed to build a drawbridge. And that's the kind of drawbridge these appliances bills. And then if you really want to be outside for business and all other reasons you're not coming in right? So notion of Castle and Motors, No good. So we said, Let's give it up. So let's get away from the notion that I must secure my network on which users and applications are sitting. I really need to make sure the right user has access to write application or service, which may be on the Internet, which may be on a public cloud, which may be a sass application like Salesforce. Or it may be the data center. So we really thought very differently, Right? Network security will become irrelevant. Internet will become your corporate network, and we connect the right user to write application, Right? Very logical. It took us a while to evangelize and convince a bunch of customers, right. But as G and Nestle and Seaman's off, the Wolf jumped on it because they love the technology. We got fair amount of momentum, and then lots of other enterprises came along >> right, right. It's so interesting that nobody ever really talked about the Internet, has an application delivery platform back in the day, right? It was just it was Bbn. And then we had a few pictures. Thank you Netscape, but really to think of the Internet as a way to deliver application and an enterprise applications with great foresight that you had there. >> Yes. So I think we built >> on the foresight off sales force in that suite and other information sources on the great. I >> came from security side off it. I built a number of companies that build and sold appliances, right. But it was obvious that in the new world, security will become a service. So think of cloud computing. People get surprised about cloud computing being big. It's natural. It's a utility service. If I'm in the business on manufacturing veg, it's a B and C. Gray computing is not my business. If just like I plug into the wall socket, get electricity right, I should be able to turn on some device and terminal and access abdication, sitting somewhere right and managed by someone right and all. So we re needed good connectivity over the Internet to do that. As that has matured over the past 10 years, as devices have become more capable and mobile, it's a natural way to go to cloud computing, and for us to do cloud security was a very natural >> threat. Right. So then you use right place right time, right. So then you picked up on a couple These other tremendous trends that that that ah cloud centric application really take advantage of first is mobile. Next is you know, B Bring your own global right B y o d. And then this this funky little thing called Shadow I T. Which Amazon enabled by having a data center of the swipe of a credit card. Your application, your technology. This works great with all those various kind of access methodologies. Still consistently right >> now. And that is because the traditional security vendors so called network security vendors but protecting the network they assumed that you sat in an office on the Net for great. Only if you're outside. You came back to the network through vpn, right? We assume that Forget the network. Ah, user sitting in the office or at home or coffee shop airport has to get to some destination over some network. That's not What about securing the net for Let's have a policy and security. It says Whether you are on a PC auto mobile phone, you're simply connecting through our security check post. Do what you want to go. So mobile and clothes for the natural. Two things mobile became the user cloud became the destination, and Internet became the connector off the two. And we became the policy check post in the middle. >> So what? So what do you do in terms of your security application? Are you looking at, you know, Mac addresses? Are you looking at multi factor authentication? Cause I would assume if you're not guarding the network per se, you're really must be all about the identity and the rules that go along with that identity. >> It's a good question, so user needs to get to certain applications, and service is so you put them into buckets. First is external service is external means that a company doesn't need to management, and that is either open Internet, which could be Google Search could be Facebook lengthen and type of stuff. Or it could be SAS applications that Salesforce offers on Microsoft Office E 65. So in that case, we want to make sure that been uses. Go to those sites. Nothing bad should comment. That means the malware stuff and nothing good chili con you confidential information. So we are inspecting traffic going in and out. So we are about inspecting the traffic, the packets, the packets to make sure this is not malicious. Okay, Now, for authentication, we use third party serves like Microsoft A D or Octagon. They tell us who the user is into what the group is. And based on that sitting in the traffic path were that I who enforce the policy so that is for external applications. Okay, the second part of the secular service, what we called the school a private access is to make sure that you can get to your internal applications. Either in your data center, all this sitting in a public cloud, such chance as your eight of us there were less. Whatever mouth we're more worried about is the right person getting to the right application and the other checks are different. There you are connecting the right parties, Okay. Unless worried about >> security, and then does it work with the existing, um, turn of the of, you know, the internal corporate systems. Who identified you? Integrate, I assume, with all those existing types of systems. >> Yes. So we look at the destination you did. Existing system could be sitting on in your data center or in the cloud. It doesn't really matter. We look at your data center as a destination. OK, we look at stuff sitting in Azure as a destiny. >> And then and then this new little twist. So obviously Salesforce's been very successfully referenced them a few times, and I just like to point to the new 60 story tower. If anyone ever questions whether people think Cloud of Secures, go look downtown at the new school. But there's a big new entrance in play on kind of the Enterprise corporate SAS side. And that's office 3 65 It's not that noone you are still relatively new. I'm just curious to get your perspective. You've been at this for 10 years? Almost, um, the impact of that application specifically to this evolution to really pure SAS base model, getting more and more of the enterprise software stack. >> So number one application in any enterprise is email >> before you gotta think that's gonna be your next started. We gotta fix today after another e >> mail calendar ring sharing files and what it used to sit in your data center and you had to buy deploy manage Sutter was with in a Microsoft exchange. So Microsoft said, Forget about you managing it. I've will manage your exchange, uh, with a new name, all 50 65 in the clout so you don't what he bought it and are You come to me and I'll take care off it. I think it's a brilliant move by Microsoft, and customers are ready to give up. The headaches are maintaining the boxes, the software and sordid and everything. Right now, when the biggest application moves the cloud, every CEO pays attention to it. So as Office God embraced the corporate network start to break. Now, why would that happen if you aren't in 50 cities and on the globe, your exchanges? Sitting in Chicago Data Center every employee from every city came to Chicago. Did know Microsoft Office. This is sun setting something. Why should every employee go to Chicago? That's the networks on and then try to go to cloud right? So they're back. Haul over traditional corporate network using Mpls technology very expensive, and then they go to them. Then they go to the Internet to go to office. If the 65 slow slow. No one likes it. Microsatellite. >> Get too damn slow >> speed. OnlyTest Fetal light. You can only go so far. It's >> not fast. If you're going around the world and you're waiting for something, I >> have to go to New York City to my data center so I could come to a local site in San Francisco. It is hard, right? Right, And that's what our traditional networks have done. That's what traditional security boxes down what Z's killer says. Don't worry about having two or three gateways to the Internet. You have as many gay tricks as your employees because every employee simply points to the Z's. Killers near this data center were the security stack. We take care of security inspection and policy, and you get to where you need to get to the fastest way. So Office 3 65 is a great catalyst for the skin. Asked customers of struggling with user experience and the traffic getting clogged on the traditional network. We go in and say, if you did local Internet breakout, you go direct, but you couldn't go direct without us because you need some security check personally. So we are the checkpost sitting 100 data centers around the globe and uses a happy customer. We are happy. >> So I was gonna be my next point. Begs the question, How many access points do you guys have just answered? You have hundreds. So you worked with local Coehlo. You got a short You got a short hop from your device into the sea scaler system and then you you're into your network. >> You know, we are deployed and 100 data center. These are generally cola is coming from leading vendors. Maybe it connects maybe level three tire cities of gold and the goal is to shorten the distance. I'll tell you two interesting anecdotes. I talked to a C i o last year. I said, How many employees do you have? He said 10,000 said, How many Internet gateways do you have? I tell you, it's safe. I he's a 10,000. I said What? He said. Every employee has a laptop and laptop goes with it. Employee goes and indirectly goes the Internet. It's a gate for you, Right? Then he said, Sorry, I'm Miss Booke. Every employee is a smartphone, and many have tablets to have 25,000 gate. So if you start thinking that way, trying to take all the traffic back to some security appliance is sitting in a data center or 10 branch offices, right? Makes no sense. So that's where we come in. And I had an interesting discussion with a very large consumer company out of Europe. I went to see them to one of her early customers. I >> met the >> head of security. I said, I'm here to understand how well these killers working. Since our security is so good, you must be loving it. He smiled, and he said, I love you security, but I love something more than your security. I said, Huh? What is that? He said. Imagine if the world had four airport hubs to connect through and you are a world traveler. You'll be missing, he said. I have 160,000 employees in hundreds, 30 countries. I have four Internet gateways with security appliance sitting there and everyone has to go to one of those four before they get out, right, so they were miserable. Now they are blogging on the Internet than entrant has become very fast, she said. As a C so I love it because security leaders are blamed for slowing you down in the name of security. Now I have made uses happy abroad in better security. So it's all wonderful. >> Hey, sounds like you're a virtual networking company that Trojan horsed in as a security company >> way. So let's put it this way. I >> mean, the value problem. Like I'm just I'm teasing you. But it's really interesting, you know, kind of twisted tale, >> so don't know you actually making a very good point. So So this is what happening Every c. I is talking about digital transformation through I t transmission Right now. If you start drilling down, what does that mean? Applications are moving in the cloud. So that's the application transformation going on because applications are no longer in your data center, which was the central gravity. If applications the move to the cloud, the network that designed to bring everything to the data center becomes irrelevant. It's no good. So no companies are transforming the data center bit. Sorry, they're transforming the network not to transform network so you could directly go to the application. The only thing that's holding you back is security, so we essentially built a new type of security, so we're bringing security transformation, which is needed. Do transform your network and transfer your application. Right? So that's why people customers who buy us is typically the head off application, head of security and head of networking. All three come together because transformation doesn't happen in isolation. Traditional security boxes are bought, typically by the security team only because they said, put a box here, you need to inspect the traffic. We go in and say the old world off ideas change. Let me help you transform to the New World. Why we call it cloned enabled enterprise, right? And that's what we come >> pretty interesting, too, when you think of the impact that not only are you leveraging us and security layer in this cloud and getting in the way of the phone traffic in the laptop traffic, but to as people migrate to Maura and Maur of these enterprise SAS APS, you're leveraging their security infrastructure, which is usually significantly bigger than any particular individual company can ever afford. >> That that's correct. So a point there so sales force an enterprise doesn't need to worry about protecting Salesforce, they need to make sure they can have a shortest path and the right user is getting so. We help as a policy jackboots in the middle, and also we make sure employees on downloading confidential customer information and sending out in Gmail to somebody else. But when applications moved to Azure or eight of us, you as an enterprise have to what he bought securing it if you expose them. If there is all to the Internet, then somebody can discover you. Somebody can do denial of service attack. So how do you handle that? So that's where we come in. We kind of say even 1,000,000,000 applications are in azure. I will give you the shortest bat with all the technology that you need to secure your internal >> happy. It's interesting because there's been recent breaches reported at Amazon, where the Emma's the eight of US customer didn't secure their own instance. Inside of eight of us, it wasn't an eight of US problems configuration problem >> or it could be the policy problem or possible. Somebody, for example, came into your data center over vpn, and once they're on you network, they can have what we call the lateral boom and they can go around to see what's out there. And they could get to applications. So we overcome all those security >> issues. Okay, so you've been at this for a while. 3 65 is a game changer and kind of accelerating as you look forward, Um, what excites you? What scares you? You know, where do you see kind of security world evolving? Obviously, you know, here in the news all the time that the attacks now or, you know, oftentimes nation states and you know it's it's the security challenges grown significantly higher than just the crazy hacker working out of his mom's basement. A CZ You see the evolution? You know what, What, what's kind of scary and what's exciting. >> I think the scary part is inertia. People kind of say this high done security than the castle and moat. That's still still because they feel like I can put my arms that only I can see the drawbridge. And I got to see the airplane right over the missing on that. So so one someone gets into your castle, you're in trouble, right? So in the new approach we advocate, don't worry about castles, and moats. The desk applications are out there somewhere. Your users are out there somewhere, right? And they just need to reach the right application. So we are focuses connecting the right people. Now, more and more devices coming in. We all here. But I owe tease out. The I. O. T. At the end of the day is a copier printer of video camera or some machine controls >> or a nuclear power plant. >> They all need to talk to something, something right if they got hijacked. You thinkyou nuclear power plant is sending information about its health to place a. But it's going to Ukraine, right? That's a problem. How do you make sure that the coyote controls in a plant are talking right parties? So we actually sit in the middle, are connecting the party. So that's another area for us. For potential, right? Looking at opportunity. >> So another big one like mobile and in 3 65 wasn't enough. Now you have I a t. >> It's a natural hanging out with you. So today, every day we see tens of thousands of cameras and copiers calling the Internet, and customers have no idea know why are they calling. Generally, there's no malicious motive. The vendor wanted to know if the toner is down or not. Are things are working fine, but they have no security control. R. C So does a demo from the Internet. He logs onto the camera, are the printer and copier and actually gets can show that information can be obtained. So those are some of the things we must control and protect. And you do it not by doing network security but a policy base access from a right device to alright, destiny. >> So, are you seeing an increase in the in the, you know, kind of machine machine? A tremendous amount of >> traffic machine to machine. So is io to traffic, and there's a machine to machine traffic. So when you have a bunch of applications said in our data center and you a bunch of applications sitting an azure eight of us, they need to talk. So lot of that traffic goes through Z Skinner. Okay, so we're long enforcing it, then you're an application that needs to go and get, say, some market pricing information from Internet. So the machine a sitting in your data center or in azure is calling someone out. There are some server to get that information. So we come in in between as a checkpost too. Have right connectivity. >> You're saying I proper. Same value difference. Very simple, but elegant. J I'm hanging out of the more you see now, the touch to nowhere to be at the right time. We're having fun. It's a great story, and and I really appreciate you taking a few minutes out of your day to stop. But I >> have a great team that makes it happen. >> That's a big piece of it. Well, and good leadership as well. Obviously >> great leaders in the company. >> All right, Thank you. J Child Reza, founder and CEO of Ze Scaler. Check it out. Thanks again for stopping by the Cube. I'm Jeff. Rick. Thanks for watching. We'll catch you next time.

>> Narrator: From the Computer History Museum in the heart of Silicon Valley, it's theCUBE, covering food IT: Fork to Farm, brought to you by Western Digital. >> Hey, welcome back here and ready, Jeffrey Frick with theCUBE. We are in Silicon Valley at the Computer History Museum at a really unique event. It's food IT: Fork to farm, not the other way around, which you might think, "Hm, that doesn't make sense," but actually it does, really by the consumer-driven world that's hitting everything including the food and agriculture and we're really excited to have the guys running this show, representing The Mixing Bowl. Rob Trice is the founder and Michael Rose, partner, of The Mixing Bowl. Gentlemen, welcome. >> Thank you for having us. >> Thank you. >> So, first off, a little history on this event, it's the first time we've been here. I think you said there's about 350 people, really a broad spectrum: academe, technology, farmers, from New Zealand, I think was the one I heard from the furthest place. What's kind of the genesis of this show? >> So, my background is 15 years in mobile internet, telecom venture capital and my wife, actually, a couple of years ago, started running a cattle ranch out on the Pacific Coast and through that I saw how little technology was being used on the ranch and amongst local food producers. I came back to Silicon Valley and none of the big food or ag. players were here then, four years ago. Monsanto just had up a venture group, Unilever and Nestle had one person each here, but by and large, Silicon Valley's IT innovation ecosystem was not focused on food and agriculture. So I started The Mixing Bowl as a little bit more than just a Meetup group and we did it a couple of times and then somebody said, "You know, we should do a conference on this topic." So the first year we did it at Stanford with a partner of ours, and we thought might have 150 people come. We had over 300 people come and it was this kind of audience, kind of cross-section of technologists, food and agriculturalists. So that's when I said, "You know, I'm done with telecom. I want to go ride this food tech, ag. tech wave and see where the heck this comes to roost." So, it's been four years now and I'm pleased to be working not only with Michael, but then our colleagues Seana and Brita, and having a blast, learning a lot. >> Okay, so that's the conference. What about for The Mixing Bowl specifically, what is your charter as an organization? >> Well we've got three aspects of our business, so the first one is information sharing, so doing events like this. We do themed events, we did a water-tech for agricultural event down in Fresno. And then we also are contributing writers for Forbes. We also have an advisory business where we work with large corporates who are seeking innovation and trying to bring innovation to the food and ag. Sector, trying to bring technology and innovation. And then we have an investment side of our business, out of the brand Better Food Ventures. So we invest in the space as well, we have about 12 companies in our portfolio. >> That's interesting that you said there wasn't a lot of tech in ag. here and yet, we talked to Paul from Ford, we talked about their conference that they have at Salinas and of course, Sacramento Valley, San Fernando Valley, or not San Fernando Valley, San Joaquin Valley is a huge producer of food. So why do you think it was so late to come here? >> Well, I think that there have been other opportunities and I think that there's a misperception that agriculture doesn't need IT and I think what we've now realized is there's a huge opportunity, whether it is Internet of Things or looking at tracking and transparency, there's a lot of inefficiencies in our food production system and there also are a lot of societal challenges that we have. Everyone talks about feeding nine billion people by 2050, but then also we look at food safety, we look at what the consumer wants, which is why we're here today, talking about the fork to the farm. Consumers want change in food. They want different kinds of food. They want it delivered to them in different ways. All of these are opportunities for tech to be applied to food and agriculture. >> So we love being here. Go ahead, Michael. >> No, I was just going to say, I think it's like any other vertical in any other sector that starts to adopt technology over time. And even in the ag. sector, you've seen in the commodity crops in the Midwest with the automation that they adopted technology early but you've got other sectors, whether it's the specialty crops down in Salinas or people who are doing almonds, etc. Those people are starting to adopt technology, they're just a little further behind than you are with commodity crops. >> Right. It's funny, we interviewed the guy from Caterpillar a few weeks ago, and they are already running huge fleets of autonomous vehicles in mining. Obviously they have a lot of equipment involved in agriculture as well, so it seems kind of start and stop depending on the vendors that you're talking about. But one of the big themes we talk about, we go to a lot of platform shows, right? It's Cloud, it's edge, it's connectivity, it's big data, drones, I mean, as you look at some of these big classifications of technology that are now being applied in ag. are there any particular ones that kind of jump out as either the catalyst or the leading edge of adoption that's really helping drive this revolution? >> I guess, if you think about the fact that we're kind of looking at this staircase of adoption. One thing that we need to do is actually digitize information and that's one of the challenges that we have. Once we digitize, then we can start to manage operations based on that data, then we can start to optimize, and then we can automate. So it's a four-step staircase that we look at and I think in a lot of cases, even at restaurants, a lot of them are still placing orders via fax and telephone. We need to get off of that and start getting them to order online through online platforms and so forth. So, at any rate, one area that I'm particularly excited about is aerial imaging for agriculture because I think you are instantaneously, by just doing a flyover, providing farmers with more information than they've ever had. In some cases, I think you could actually argue, you're going from a data desert to a data flood. Now the challenge is moving up that staircase to go make sense of that data and then ultimately be able to give prescriptive machine-learning or artificial intelligence-based recommendations to that farmer on how to do a better job, whether that is increasing sustainability, maximizing yield, looking at pricing, any of those kind of things. >> Right, one of the things you hear real often in every industry, is kind of the old guy using intuition versus becoming really a data-driven organization. Are you seeing that classic conflict, or do people get it pretty quickly when you can provide the data to show them things that they could never really see before? >> I was going to say, one of the biggest challenges that's also dictating the market timing is the fact that average American farmer is about 65, so we now are having this turn as the kids are coming back who are tech-enabled back to the production point, back to the farm and starting to take over farms from their parents. And their parents, of course, have just been maybe a little slower to adopt new technology. So it's just a timing issue. I think the other thing is, there are all the different pieces, whether it's the sensors or whether it's the connectivity of data or whether it's the storage of data, there needs to be a solution and they need to be integrated. And so we see this on the farm, getting that data off and then getting it stored and then how to use it. But then you also see this in restaurants. In restaurants, you have all of the delivery services coming in, so a restaurant can have seven different delivery services picking up from the restaurant. And they have seven different iPads that they have to manage with their point of sales system and very few of them currently will integrate with a POS, right? >> Right. And I think whether it's in a restaurant or on a farm, this lack of integration, API integration, making it a usable solution as opposed to a number of features, is where we're probably going to see a lot more tech innovation. I think unfortunately what you're probably also going to see is a lot of consolidation because you've had venture capital-backed companies with solutions for food and agriculture that have their own proprietary solution, their own OS. And we know that, from other tech sectors, that's not a long-term viable strategy. Ultimately, the data will be free, it will open up, it will interconnect, and we just need to happen in food and in agriculture. >> And are they getting that? Because the classic farmer dilemma that you learn in economics 101 is they have a great crop, crap prices go in the toilet. They have a crappy crop, price is up but they don't have enough quantity to share and gaming the system, and who's going to plant what? Do they start to see the value of sharing some level of data aggregation for the benefit of all? >> I think there's a misperception out there that farmers won't share their data. The reality is they're willing to share their data, if it's providing some value to them. A lot of people want to charge these farmers for their data without any demonstrable benefit to using that data. And I think where you can find a solution, I think the farmers are, speaking generally here, I think the other thing is, farmers know, if you're not paying for the data, you probably are the product, right? And they're smart enough to figure that out, so they don't want people misusing their data for reasons that aren't clear to them. And they've had bad experiences with that in the past. >> It's not any different than any other sector. I mean, go back seven years ago when people said, "Well, we're going to mix your data up with somebody else's data, but it's not a problem, right? Zeros and ones, it's bits." And they were both like, "Nooo," and they got over it, right? >> Right, but the other thing I'll say is I think that the challenges are changing and this is not just standard commodity ups and downs, particularly if you look at here in California, the specialty crops. We have lost access to what has been a cheap labor pool historically and we need to automate. So now we need to go where northern Europe has already gone, in terms of automating production for specialty crops and then things like climate change are causing different crops to grow in different seasons and we need to be able to predict that, we need to take more of it indoors as a nice complement to outdoor growing. So there's a lot of different things that farmers are dealing with now that they really haven't had to deal with in the future. And I think the same is true on the restaurant side. >> Yeah, and the predictability of understanding what your needs are going to be is going to be so important here, particularly because we need to see more automation, both on the farm and production and the restaurants. I know a lot of people talk about being concerned about losing their jobs to automation or robotics, but the reality is, the National Restaurant Association says in the next 10 years, we have a shortage of 200,000 line cooks. >> Jeff: Just line cooks? >> Just line cooks, right. So when you see someone like Chowbotics who's here showing the automated customized salad maker, there's clearly a need in the market place for these kind of approaches. >> The other thing too is you touch on such big, global societal issues. Obviously we're in California here, water. We had a really wet winter, but you know, I'm looking for the water track, I mean that's got to be a huge piece of this whole thing. You have the environmental concern, again, in California, there's always the fight between the farmers that want the water in the rivers and the environmentalists who want to keep the salmon swimming upstream. These are not simple problems that have an obvious solution, and as I think somebody said in they keynote, there's no free trade-off. You've got to make decisions based on values and they're not simple problems. So you guys are right in the middle of a lot of big society changes. >> Yeah, and I think that's one of the things. This is not just a US or a California thing. Globally, things are changing. And whether it is China having more disposable income available to eat more meat and what the ramifications of that are versus other societies with more environmental challenges moving front and center to them, the labor challenge. There's a lot of different things that are happening globally and we don't really have that connectivity layer globally to share this innovation to find the right solutions and get them addressing these market challenges. >> Right. >> Yeah, I would say the thing is, it is complex, so they're going to be talking about tomato growth later on today, and the example somebody was giving is we went to precision watering instead of spray, well, when you go to drip irrigation, you actually have to pressurize an entire system so you actually use more energy. So we use less water but we burn more coal, more oil, whatever it may be, to pressurize the system. And then if it produces a product that has more water content, you spend more energy drying it on the backend. So there's trade-offs. I would say the other thing that we found is really interesting is people ask us if we're social impact investors and we aren't but we have a social impact consideration about what we do, but pretty much everything that you see in this space right now from an innovative side is moving the ball forward, either it's better nutrition, it's less input, it's less chemicals, less water. So this innovation in food and ag. is just by its nature having a very positive impact. >> Right, two years ago, we called food IT macro to micro, and fundamentally what we believe at The Mixing Bowl is, as Michael said, at Better Food Ventures, we don't consider ourselves social impact investors, first and foremost, we want to keep financial grounding. However, I think at a core level, we all believe that harnessing IT to go address these societal challenges in food and agriculture is the biggest thing that we can make. So the reality is we're not going to be able to do much more with the chemical era, we've maximized the yield that we can get there. So now we are going to be looking at IT and how can we actually apply IT to these different challenges and I'm going to cough now. (Jeff laughs) (Rob coughs) >> Well, even something, people think IT and they think highly technical and they think of Cloud, they think of data connections, well look at food waste. The bulk of food waste that happens in our society happens at the home to the restaurant. So even if it's an iPhone app that's teaching our children how to deal with food waste in their home, it's a technical approach, it's hugely impactful. And it's those kind of touch points that will make a difference. >> Right, right. Well, Rob, Michael, thanks for inviting us, it's really fun to come to more of an application-centered show than an infrastructure show and see how the impact of Cloud and big data and sensors and IOT and drones and all of these things are having material impact on us day by day. So congratulations on the event and we'll let you go back to the keynote stage, they're waiting for you. >> Thank you. >> Thank you. >> All right, I'm Jeff Frick, you're watching theCUBE. We are at the Food IT show in Mountain View, California. We'll be right back with the next guest after this short break. Thanks for watching. (electronic music)

>> Voiceover: It's theCUBE, covering SAPPHIRE NOW. Headline sponsored by SAP HANA Cloud, the leader in platform as a service, with support from Console, Inc, the cloud internet company. Now here are your hosts, John Furrier and Peter Burris. >> Okay, we are live back here at SAPPHIRE NOW. This is SiliconANGLE Media's flagship program, theCUBE, where we go out to the events and extract the signal from the noise, and I want to do a shoutout to our sponsors that helped us get here and present the great content, SAP HANA Cloud Platform, Console, Inc, Capgemini, EMC, thank you very much for the sponsoring. I'm John Furrier with Peter Burris. Our next guest is Rodolpho Cardenuto, who is the President of Global Channels company wide for SAP, as well as the general business, which is the SME as they talk about in the industry. Welcome to theCUBE. >> Thank you, John, thank you, Peter. Good to be here. >> So one, congratulations. We've had a lot of your folks on theCUBE and this area of the floor is buzzing with action, but real meat on the bone, as we say. It's real, it's a sizzle and the steak is here, so they had beer here yesterday, so German company, so we always like to see the Heineken beer out here. >> Peter: (mumbles) back here. (Rodolpho laughing) >> It was good to have Heineken out there, it's good, some good beer. So give us the update. I mean, you guys have had growth. Share with us and the folks watching, just from where you guys have come from, because SAP has always had a strong ecosystem. You go back to the ERP days back in the late '90s, certainly that revolution is 25 years ago when SAP came out of the woodwork and you got Oracle, all these companies were born. They had an ecosystem, they had people deploying and delivering software. It's changed now, so the dynamics are different. Talk about the dynamics and some of the growth that you guys have. >> I think it's better to position the organization, GB, as you've well said, general business, the SME space. Our ecosystem that we built historically was very focused on the enterprise to support the business suite and to support the enterprises to implement, et cetera, and now we are building in the last 10 years, we started to build a very focused, strong ecosystem, ecosystem for the SME space, that's why we're doing it, and I was just sharing with you, we just kicked off SAPPHIRE NOW last Monday with 2,000 of our partners with us, kicking off the SAPPHIRE, 2,000 of GB partners that serve this segment for us. >> So I said yesterday in the close, and I mentioned this to you, you correct me, I want to get this out there and then can clarify the record, I said that you bolt on the partner summit with the end user conference, which is a huge show, 25,000 plus, whatever the number is, massive, why everyone is here is what makes sense, and I was saying that this is being so important that you should break out your own partner event so people feel like a first-class citizen in that partner world, and you had to correct me. So share the correction that you guys do partner events, (mumbles) the big tent event, so why not have everything here for that? But you guys are doing events. Just clarify that. >> Just to give you an idea, I said we came up from the partner summit last Monday with 2,000 of our partners kicking off the SAPPHIRE NOW, but we do have a partner summit here in North America in the US. We have partner summits in Latin America. By the way, the next one is going to be in Punta Cana, (speaking Spanish) we have partner summits in Europe, APJ, Greater China, we do have a series of partner summits-- >> Do you do those partner summits in native tongue, or can theCUBE come there? >> The native tongue, that cannot, if I speak, yes. (John and Peter laughing) >> We have to get a whole new crew for theCUBE. We're looking for some hires down there, if you're watching, since now you brought that up. Okay, so let's get down and dirty. Channels are great. The leverage of channels, the leverage of the cost per order dollar for SAP, from your perspective, it's phenomenal, and that's great business, indirect sales combined with direct sales, phenomenal approach. What's changing, though? Because at the end of the day, people in the channel have an attitude of, "What's in it for me?" They're running a business. They also serve on the front lines with customers. What's changed in the channel today? Is it the same challenges, training, product? Is it different? Do you see different configurations? >> Well, it's changing a couple of things, and I'll try to summarize here, but the fundamentals are changing from on-prem to cloud, because we were, you very well said, historically an on-prem company, the fundamental of the on-prem are changing now to the fundamentals, the economics are changing from on-prem to the cloud, and the second thing is specialization. We were a company that was built on the ERP, and now we are a company as you saw here from Bill McDermott to Rob Enslin, Bernd Leukert, et cetera. We are (mumbles) HCM, Ariba, or supply manufacturer SRM, or CEC, so we have a lot of specialization. So the economics are changing for the channel as much as they are changing for us, and the specialization. You require a lot of specialization. One of the things that we are hear, listening clearly from our customers, is the specialization with integration. You saw, you'll hear from Bill McDermott and Rob Enslin and Bernd Leukert talking today about this integration, and we are doing a lot of our effort, with our channels also, to specialize, but at the same time to integrate them with SAP core. >> So there's something in application development that's been around for probably 40, 50 years called Conway's law, which suggests that the application that gets built is, or the complexity of the application that gets built is a reflection of the complexity of the organization that built it. When we talk about all enterprises of all sizes wanting simpler, faster, more integrated, more convenient, more natural to use, a lot of your partners are at the vanguard of thinking about how to make it simple because they don't have the institutional and organizational complexity to make it complex. >> Rodolpho: Yeah. >> So, is SAP learning from your partners as opposed to just your partners learning from SAP as we move into this digital world that has such a focus and emphasis on simplification? >> Peter, a great insight. I think that now only learning, we have to listen to them and react to that, because if we react in a complex way to serve our partners, they cannot serve our customers, because in the end, they're serving our customers, and as you said, they don't have the infrastructure or they cannot afford complexity, period. They cannot afford. So they need to be simple by nature, and if we are complex to serve them, they're not going to work with us. They're going to pick another one, the application and everything, so we need to build an organization that is fast and agile and is simple enough to work with our channels. I'm not saying we are there. We're not there yet. But we are in our... For instance, our theme is partners first, run light, and win together. Partners first is all about the partners. Everything that I do in my organization, all programs, products, solutions, is with the partner mentality. Is this good for the partner? Is this good with business models, simple enough for them-- >> John: It's a business partnership. >> And is it partner ready? Because if it's not partner ready, it doesn't fit my model. Run light is about the customer, and win together, it's SAP, the partner, and the customer. The customer should be comfortable enough that we are serving them with this partnership. >> Take us through some meetings internally at SAP, because that's a really great point. You got to meet the channel's requirements on how they do business, because they have a business and you have a partnership. So that means you're the favorite guy in town inside the company. Hey, here's my product. Go sell it through the channel. >> Rodolpho: Yes. (Rodolpho laughs) >> I'm oversimplifying, I'm not saying they said it, but that's the knee jerk reaction. >> That's the historical norm. >> That's a historical norm, "Hey, boom, here's the product. "Go just do some training." >> Keep her. >> But now you have to hold the line. You're the safeguard for the customer. So what are some of those conversations? Because you now have to be a forcing function to the product groups, and we've so much transformation, SAP S/4 HANA, HANA Cloud Platform, all these enabling technologies is a gold rush for the partners. So you have to hold the line. Share some internal color. You won't get in trouble. >> No, no, and I have no problem being in trouble, but I'm going to illustrate that with a simple case you just mention, S/4 HANA. S/4 HANA is the flagship of a product for the large enterprise. You saw Nestle up today with Rob Enslin. Nestle, one of the largest corporations in the world, 350,000 employees, $80 billion worth of, pretty large, pretty large by any metric, pretty large, and they use S/4 HANA. My job, and I have an organization, my organization, we package, we price, we enable, and we support the channel to sell and to support the S/4 HANA for the SME market. We are 60% of the S/4 HANAs for SAP. If you get all the S/4 HANAs, 60% goes through the channel that we manage. So, we package-- >> Peter: Is that the number of installations? >> Yeah, yeah, 60% of the S/4 HANAs today that we sold are sold through the channels that we manage in the SME, in the GB space. So that's the job. It's my job to package, to price-- >> John: You're giving money away. You're handing people money. Here, here's some business. >> It's my job to package, to price, to enable the channel, and to support the channel, to actually make S/4 HANA available for the GB space. So that's what we do. So we do that two folds. Of course, I have an organization to do that and I have it also to educate the other organizations. As you said, "Oh, here's my product. "It's perfect for SME. "Go and sell." Okay, let's have a conversation. Let's package, let's price-- >> Is the channel ready? >> Exactly. >> So run light, that means it's got to be turnkey. >> Yeah, we call it the package, price, enable, and support, because you need a different package, it needs to be much more simpler than the enterprise. You cannot go to a Chinese menu for the GBs, so it has to be templates. Price, very specific price for the GB. It needs to enable the channels. Who's going to enable the channel? Technically, pre-sale, sales, et cetera. And we need to support a channel once they sell or during the process. This is my organization, that's why I educate the other organizations. >> So there is not a company on the planet that has mastered the fine art of reaching-- >> Other than us? >> Other than you. Well, you said you got more work to do. (Rodolpho laughs) There's not a company on the planet, you're getting closer, that has mastered the fine art of reaching the general business population of companies. Increasingly also, as we move more into digital business, your biggest customers want to use software in digital interfaces and technologies to reach their small, medium sized business customers. Are they coming to you and saying, "How can we start bringing your platform, "your go-to business, and coupled with our SAP back end "to facilitate the process of helping to reach..." In other words, are you going to be able to catalyze a global change in the approach to reaching small businesses because of the SAP platform? >> Well, I don't know if we can do that, but I think it's a good vision for us to pursue, Peter. We do have an organization that has inside sales, digital sales, social sales, we use social to reach out to our customers. We use digital to reach out to our customer who have feet on the street, direct sales. We have our 12, today, I think 13,000 partners, ecosystems that reach also to our customers, and they are divided by territory, by industry, by solution, so we can map, get the world and map it by territory, by solution, by industry, the partners that we have, and we use a lot of our new methodologies and our social sales, digital sales, a lot of things. So we are building the infrastructure to support any kind of the products from SAP. We are very well serving them support for you, for the market, from SAP, so we have a lot to digest. >> So one of the things, we talked about, a lot of channel partners, SIs down to the ISVs-- >> Resellers. >> DABs, VARs, as you call, and we hear the following from them. I want to get your take on this and how you're addressing this. "We want a partner that's going to be with us "from cradle to grave, through the life cycle "with our partnerships," the things you said. The other thing that was interesting was, "We want to increase our gross profit," and services is 100% gross profit, so me as the partner, I make money on professional services, whether that's quick fix in the old days or architecting clouds, integration, so that's a big part of their revenue. So they want to make money, that's code word for money. So how will you guys shift in the economics to enable the partners to wrap their own unique services. It certainly makes sense in foreign markets, but across the globe, that's a big challenge. How are you rolling out for them, at the same time, bringing the big accounts to them? So how are you enabling me to wrap my services around them? >> And that's (mumbles) going back to your point or to your first question when I said the economics are changing, so we need to follow up the new economics. The channels, as you said, they make a good part of their business is about implementation. Once you go to the cloud, though, this part of the business reduces by one third, because in the cloud, you have less of a share of this service. So the service share is reduced by one third. So what you need to do is to compensate that with what we call an ARR, annual recurrent revenue, from the cloud. So we are building business model, and I launched that last Monday, our cloud business partner new business model, which is give the partners a ARR, annual recurrent revenue, because service is good because it's recurrent revenue. Once you sign a service SLA, a service contract, you don't have anything, but you have a recurrent revenue with that, but this is going to be reducing in a cloud, so we will compensate that, and that's the idea-- >> So you're shifting the dollars into the same consumption model, the cloud, with some sort of subscription-like or recurring revenue model. >> I'm willing to cut a share of my revenue with my partners, from the cloud. >> Well, you might be able to get it back longer term, but it's that up front. >> Yes, yes. >> Peter: So typically you sell up front, you pay for the sales guy up front, and a lot of these partners say, "I can afford to wait for the--" >> Now it's more of a recurrent revenue battle, so I'm willing to get a share of that to split that with my partner for more business. >> So you're financing their business model transition? >> Rodolpho: That's it, yeah. Transition, that's the word. >> Their fear that this transition, because they're on paper, they're getting cut, so they have to have an immediate pop, change, so you're financing that over the long term for the relationship. >> Well we are willing to have this conversation, and the new business models that we are developing, and we introduce it here, they actually address that in a very, very programmatic way. It's not a one-by-one, it's not opportunistic, and by the way, you said the channels, we are getting channels, we have only 15% of our business from the channel. My business, only 15% is opportunistic, that you come with a transaction, 85% is predictable. 85% is loyal, it's about loyalty. >> Great base. >> Exactly, I want to invest in the channels that are here for the long run. >> Peter: So it will support that business model transition? >> Yes, yes. >> So that's a good loyal base, so they probably give you very candid feedback. >> Yes, please. >> What did they say, no they do, if you have a loyal base, they'll tell you the truth, right? What are they saying? What's the feedback on the new business model? What are some of the examples? >> After I presented on stage and we had the conversation, I had, as you can imagine, a dozen conversations with specific partners that are willing to adopt and sign off. It's just for us to start to roll out, of course, to roll out the new business models you need to think about countries, a lot of the other specifics, but we expect in the next six month to have the whole world covered. >> That's great, and you have the events coming. Thanks for clarifying that. Well, we really appreciate (mumbles), coming on theCUBE and sharing your insights. >> Thank you. >> You're very dynamic, and great guest to come on theCUBE, certainly, we'd love to have you again, and if you need us down in the other summits, let us know. >> Rodolpho: It would be my pleasure, thank you. >> We'd be happy to bring theCUBE. Channel is big, the ecosystem is a competitive advantage, and you guys are looking good as they off the T. This is theCUBE here, live in Orlando. I'm John Furrier with Peter Burris. You're watching theCUBE. We'll be right back. 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