>> live from Boston, Massachusetts. It's the you covering your red hat. Some twenty nineteen rots. You buy bread hat. >> Well, good afternoon. Welcome back here on the Cube as we continue our coverage of the Red Hat Summit and you know, every once in a while you come across one of these fascinating topics. It's what's doing I get so excited about when we do the Cube interviews is that you never know where >> you're >> going to go, the direction you're going to take. And I think this next interview has been a fit into one of those wow interviews for you at home. Along was to minimum. I am John Walls, and we're joined by Dr Ellen Grant, who was the director of the fetal neo NATO Neuroimaging and Developmental Science Center of Boston Children's Hospital. So far, so good, right? And the professor, Radiology and pediatrics at the Harvard Medical School's Dr Grant. Thank you for joining us here on the Cube and Dr Rudolph Pienaar, who is the technical director at the F n N D. S. C. And an instructor of radiology at the Harvard Medical School. So Dr Rudolph Pienaar, thank you for joining us as well. Thank you very much. All right. Good. So we're talking about what? The Chris Project, which was technically based. Project Boston Children's Hospital. I'm going to let you take from their doctor Grant. If you would just talk about the genesis of this program, the project, what its goal, wass And now how it's been carried out. And then we'LL bring in Dr PNR after that. So if you would place >> sure, it's so The goal of the Chris Project was to bring innovated imaging, announces to the bedside to the front end where clinicians are not like high are working all the time but aren't sophisticated enough or don't have enough memory to remember how to do, you know, line code in Lenox. So this is where initially started when I was reading clinical studies and I wanted to run a complex analysis, but there was no way to do it easily. I'd have tio call up someone to log into a different computer, bring the images over again lots of conflict steps to run that analysis, and even to do any of these analysis, you have to download the program set up your environment again. Many many steps, said someone. As a physician, I would rather deal with the interpretation and understanding the meaning of those images. Then all that infrastructure steps to bring it together. So that was the genesis of Chris's trying to have a simple Windows point and click way for a physician such as myself, to be able to rapidly do something interesting and then able to show it to a clinician in a conference or in the at the bedside >> and who's working on it, then, I mean, who was supplying what kind of manpower, If you will root off of the project >> kind of in the beginning, I would say maybe one way to characterize it is that we wanted to bring this research software, which lives mostly online, ex onto a Windows world, right? So the people developing that software researchers or computational researchers who do a lot of amazing stuff with image processing. But those tools just never make it really from the research lab outside of that. And one of the reasons is because someone like Ellen might not ever want to fire paternal and typing these commands. So people working on it are all this huge population of researchers making these tools on what we try to do. What I try to help with, How do we get those tools really easily usable in excess of one and, you know, to make a difference? Obviously. So that was a genesis. I was kind of need that we had in the beginning, so it started out, really, as a bunch of scrips, shell scripts, you slight a type of couple stuff, but not so many things on gradually, with time, we try to move to the Web, and then it began to grow and then kind of from the Web stretching to the cloud. And that's kind of the trajectory in the natural. As each step moved along, more and more people kind of came in to play. >> Dr Grant, I think back, you know, I work for a very large storage company and member object storage was going to transform because we have the giant files. We need to be able to store them and manage them and hold them up. But let's talk about the patient side of things. What does this really mean? You know, we had a talk about order of magnitude that cloud can make things faster and easier. But what? What does this mean to patient care? Quality service? >> Well, I think what it means or the goal for patient care is really getting to specialized medicine or individualized medicine on to be able to not just rely on my memory as to what a normal or abnormal images or the patients I may have seen just in my institution. But can we pull together all the knowledge across multiple institutions throughout the country and use more rigorous data announces to support my memory? So I want to have these big bridal in front lobes that air there, the cloud that helped me remember things into tidies connections and not have to remind just rely on my visual gestalt memory, which is obviously going to have some flaws in it. So and if I've never seen a specific disorder, say, for example, at my institution, if they've seen it at other institutions who run these comparisons all of sudden, I made be aware of a new treatment that otherwise I may not have known about >> All right, so one of my understanding is this is tied into the mass open cloud which I've had the pleasure of talking on the program at another show back here in Boston. Talk about a little bit about you know how this is enable I mean massive amounts of data you need to make sure you get that. You know the right data and it's valuable information and to the right people, and it gets updated all the time, so give us a little bit of the inner workings. >> Exactly. So thie inner workings, That's it can be a pretty big story, but kind of the short >> story time Theo Short >> story is that if we can get data in one place, and not just from one institution, from many places, that we can start to do things that are not really possible otherwise so, that's kind of the grand vision. So we're moving along those steps on the mass Open cloud for us makes perfect sense because it's there's a academic linked to Boston University. And then there's thie, Red Hat, being one of the academic sponsors as well in that for this kind of synergy that came together really almost perfectly at the right time, as the cloud was developing as where that was moving in it as we were trying to move to the cloud. It just began to link all together. And that's very much how we got there at the moment on what we're trying to do, which is get data so that we can cause medicine. Really, it's amazing to me. In some ways there's all these amazing devices, but computational e medicine lag so far behind the rest of the industry. There's so little integration. There's so little advanced processing going on. There's so much you can do with so little effort, you could do so much. So that's part of the >> vision as well. So help me out here a little bit, Yeah, I mean, maybe it before and after. Let's look at the situation may be clinically speaking here, where a finding or a revelation that you developed is now possible where it wasn't before and kind of what those consequences might have been. And then maybe, how the result has changed now. So maybe that would help paint up a practical picture of what we're talking about. >> I could use one example we're working on, but we haven't got fully to the clouds. All of these things are in their infancy because we still have to deal with the encryption part, which is a work in progress. But for example, we have mind our clinical databases to get examples of normal images and using that I can run comparisons of a case. It comes up to say whether this looks normal or abnormal sweat flags. The condition is to whether it's normal or abnormal, and that helps when there's trainees are people, not is experienced in reading those kinds of images. So again we're at the very beginnings of this. It's one set of pictures. There's many sets of pictures that we get, so there's a long road to get to fully female type are characterized anyone brain. But we're starting at the beginning those steps to very to digitally characterize each brain so we can then start to run. Comparisons against large libraries of other normals are large libraries of genetic disorders and start to match them up. And >> this is insecure. You working in fetal neural imaging as well. So you're saying you could take a an image of ah baby in a mother's womb and many hundreds thousands, whatever it is and you developed this basically a catalogue of what a healthy brain might look like. And now you're offering an opportunity to take a image here on early May of twenty nineteen. And compared to that catalogue, look and determine whether might be anabel normality that otherwise could have been spotted before. >> Correct and put a number to that in terms of a similarity value our probability values so that it's not just Mia's a collision, say Well, I think it's a little abnormal because it is hard to interpret that in terms of how severe is the spectrum of normal. How how? Sure you. So we put all these dated together. We can start to get more predictive value because we couldn't follow more kids and understand if it's that a a sima that too similar what's most likely disorder? What's the best treatment? So it gives you better FINA typing of the disorders that appear early and fetal life, some of which are linked to we think he treated, say, for example, with upcoming gene therapies and other nutritional intervention so we could do this characterization early on. We hope we can identify early therapies that our target to targeted to the abnormalities we detect. >> So intervene well ahead of time. Absolutely. >> I don't know. The other thing is, I mean Ellen has often times said how many images she looks at in the day on other radiologist, and it's it's amazing. It's she said, the number hundred thousand one point so you can imagine the human fatigue, right? So it Matt, imagine if you could do a quick pre processing on just flag ones that really are abnormal by you know they could be grossly abnormal. But at least let's get those on the top of the queue when you can look at it when you are much more able to, you know, think, think, think these things through. So there's one good reason of having these things sitting on an automated system. Stay out of the cloud over it might be >> Where are we with the roll out of this? This and kind of expansion toe, maybe other partners. >> So a lot of stuff has been happening over the last year. I mean, the the entire platform is still, I would say, somewhat prototypical, but we have a ll the pipelines kind of connected, so data can flow from a place like the hospital flowed to the cloud. Of course, this is all you know, protected and encrypted on the cloud weaken Do kind of weaken. Do any analysis we want to do Provided the analysis already exists, we can get the results back. Two definition we have the interface is the weapon to faces built their growing. So you can at this point, almost run the entire system without ever touching a command line. A year ago, it was partially there. A year ago, you had to use a command line. Now you don't have to. Next year will be even more streamlined. So this is the way it's moving right now and was great for me personally. About the cloud as well is that it's not just here in Boston where you, Khun benefit from using these technologies, you know, for the price of a cellphone on DH cell signal. You can use this kind of technology anywhere. You could be in the bush in Africa for argument's sake, and you can have access to these libraries of databases imaging that might exist. You, khun compare Images are collected wherever it might be just for the price of connecting to the Internet. >> You just need a broadband connection >> just right. Just exactly. >> Sometimes when you think about again about you know, we've talked about mobile technology five g coming on as it is here in the U. S. Rural health care leveling that and Third World, I was thinking more along the lines of here in the States and with some memories that just don't have access to the kind of, like, obviously platinum carry you get here in the Boston area. But all those possibilities would exist or could exist based on the findings that you're getting right now with Chris Project. So >> where does the Chris project go from here? >> Well, what we'd like to do is get more hospitals on board, uh, thinking pediatrics, we have a lot of challenge because there are so many different rare disorders that it's hard to study any one of them from one hospital. So we have to work together. There's been some effort to bring together some genetic databases, but we really need to being also the imaging bait databases together. So hopefully we can start to get a consortium of some of the pediatric hospitals working together. We need that also because normal for normal, you need to know the gender, the age, the thie ethnicity. You know, so many demographics that are nice to characterize what normal is. So if we all work together, we can also get a better idea of what is normal. What is normal variants. And there's a lot of other projects that are funded by N. H. Building up some of those databases as well, too. But we could put him into all into one place where we can actually now query on that. Then we could start to really do precision medicine. >> And the other thing, which we definitely are working on and I want to do, is build a community of developers around this platform because, you know, there's no way our team can write all of these tools. No, no, no, we want to. But we want everyone else who wants to make these tools very easily hop onto this platform. And that's very important to us because it's so much easier to develop to christen it just about the Amazon. There's almost no comparison. How much easier >> we'Ll Definitely theme, we hear echoing throughout Red Hat summit here is that Does that tie into, like, the open shift community? Or, you know, what is the intersection with red hat? >> It definitely does, because this is kind of the age of continue ization, which makes so many things so much easier on DH. This platform that we've developed is all about container ization. So we want to have medical by medical or any kind of scientific developers get onto that container ization idea because when they do that and it's not that hard to do. But when you do that, then suddenly you can have your your analysis run almost anywhere. >> And that's an important part in medicine, because I run the same analysis on different computers, get different results. So the container ization concept, I think, is something that we've been after, which is a reproduce ability that anybody can run it along there, use the same container we know we're going. Same result. And that is >> critical. Yes, especially with what you're doing right, you have to have that one hundred percent certainty. Yep. Standardisation goes along, Ray. Sort of fascinating stuff. Thank you both for joining us. And good luck. You're an exciting phase, that's for sure. And we wish you all the best going forward here. Thank you so much. Thank you both. Back with more from Boston. You're watching Red Hat Summit coverage live here on the Q t.

>> Announcer: Live from Boston, Massachusetts, it's theCUBE, covering Red Hat Summit 2019. Brought to you by Red Hat. >> Welcome back here on theCUBE, joined by Stu Miniman, I'm John Walls, as we wrap up our coverage here of the Red Hat Summit here in 2019. We've been here in Boston all week, three days, Stu, of really fascinating programming on one hand, the keynotes showing quite a diverse ecosystem that Red Hat has certainly built, and we've seen that array of guests reflected as well here, on theCUBE. And you leave with a pretty distinct impression about the vast reach, you might say, of Red Hat, and how they diversified their offerings and their services. >> Yeah, so, John, as we've talked about, this is the sixth year we've had theCUBE here. It's my fifth year doing it and I'll be honest, I've worked with Red Hat for 19 years, but the first year I came, it was like, all right, you know, I know lots of Linux people, I've worked with Linux people, but, you know, I'm not in there in the terminal and doing all this stuff, so it took me a little while to get used to. Today, I know not only a lot more people in Red Hat and the ecosystem, but where the ecosystem is matured and where the portfolio is grown. There's been some acquisitions on the Red Hat side. There's a certain pending acquisition that is kind of a big deal that we talked about this week. But Red Hat's position in this IT marketplace, especially in the hybrid and multi-cloud world, has been fun to watch and really enjoyed digging in it with you this week and, John Walls, I'll turn the camera to you because- >> I don't like this. (laughing) >> It was your first time on the program. Yeah, you know- >> I like asking you the questions. >> But we have to do this, you know, three days of Walls to Miniman coverage. So let's get the Walls perspective. >> John: All right. >> On your take. You've been to many shows. >> John: Yeah, no, I think that what's interesting about what I've seen here at Red Hat is this willingness to adapt to the marketplace, at least that's the impression I got, is that there are a lot of command and control models about this is the way it's going to be, and this is what we're going to give you, and you're gonna have to take it and like it. And Red Hat's just on the other end of that spectrum, right? It's very much a company that's built on an open source philosophy. And it's been more of what has the marketplace wanted? What have you needed? And now how can we work with you to build it and make it functional? And now we're gonna just offer it to a lot of people, and we're gonna make a lot of money doing that. And so, I think to me, that's at least what I got talking to Jim Whitehurst, you know about his philosophy and where he's taken this company, and has made it obviously a very attractive entity, IBM certainly thinks so to the tune of 34 billion. But you see that. >> Yeah, it's, you know, some companies say, oh well, you know, it's the leadership from the top. Well, Jim's philosophy though, it is The Open Organization. Highly recommend the book, it was a great read. We've talked to him about the program, but very much it's 12, 13 thousand people at the company. They're very much opinionated, they go in there, they have discussions. It's not like, well okay, one person pass this down. It's we're gonna debate and argue and fight. Doesn't mean we come to a full consensus, but open source at the core is what they do, and therefore, the community drives a lot of it. They contribute it all back up-stream, but, you know, we know what Red Hat's doing. It's fascinating to talk to Jim about, yeah you know, on the days where I'm thinking half glass empty, it's, you know, wow, we're not yet quite four billion dollars of the company, and look what an impact they had. They did a study with IDC and said, ten trillion dollars of the economy that they touch through RHEL, but on the half empty, on the half full days, they're having a huge impact outside. He said 34 billion dollars that IBM's paying is actually a bargain- >> It's a great deal! (laughing) >> for where they're going. But big announcements. RHEL 8, which had been almost five years in the works there. Some good advancements there. But the highlight for me this week really was OpenShift. We've been watching OpenShift since the early days, really pre-Kubernetes. It had a good vision and gained adoption in the marketplace, and was the open source choice for what we called Paths back then. But, when Kubernetes came around, it really helped solidify where OpenShift was going. It is the delivery mechanism for containerization and that container cluster management and Red Hat has a leadership position in that space. I think that almost every customer that we talked to this week, John, OpenShift was the underpinning. >> John: Absolutely. >> You would expect that RHEL's underneath there, but OpenShift as the lever for digital transformation. And that was something that I really enjoyed talking to. DBS Bank from Singapore, and Delta, and UPS. It was, we talked about their actual transformation journeys, both the technology and the organizational standpoint, and OpenShift really was the lever to give them that push. >> You know, another thing, I know you've been looking at this and watching this for many many years. There's certainly the evolution of open source, but we talked to Chris Wright earlier, and he was talking about the pace of change and how it really is incremental. And yet, if you're on the outside looking in, and you think, gosh, technology is just changing so fast, it's so crazy, it's so disruptive, but to hear it from Chris, not so. You don't go A to Z, you go A to B to C to D to D point one. (laughing) It takes time. And there's a patience almost and a cadence that has this slow revolution that I'm a little surprised at. I sense they, or got a sense of, you know, a much more rapid change of pace and that's not how the people on the inside see it. >> Yeah. Couple of comment back at that. Number one is we know how much rapid change there is going because if you looked at the Linux kernel or what's happening with Kubernetes and the open source, there's so much change going on there. There's the data point thrown out there that, you know, I forget, that 75% or 95% of all the data in the world was created in the last two years. Yet, only 2% of that is really usable and searchable and things like that. That's a lot of change. And the code base of Linux in the last two years, a third of the code is completely overhauled. This is technology that has been around for decades. But if you look at it, if you think about a company, one of the challenges that we had is if they're making those incremental change, and slowly looking at them, a lot of people from the outside would be like, oh, Red Hat, yeah that's that little Linux company, you know, that I'm familiar with and it runs on lots of places there. When we came in six years ago, there was a big push by Red Hat to say, "We're much more than Linux." They have their three pillars that we spent a lot of time through from the infrastructure layer to the cloud native to automation and management. Lots of shows I go to, AnsiballZ all over the place. We talked about OpenShift 4 is something that seems to be resonating. Red Hat takes a leadership position, not just in the communities and the foundations, but working with their customers to be a more trusted and deeper partner in what they're doing with digital transformation. There might have been little changes, but, you know, this is not the Red Hat that people would think of two years or five years ago because a large percentage of Red Hat has changed. One last nugget from Chris Wright there, is, you know, he spent a lot of time talking about AI. And some of these companies go buzzwords in these environments, but, you know, but he hit a nice cogent message with the punchline is machines enhance human intelligence because these are really complex systems, distributed architectures, and we know that the people just can't keep up with all of the change, and the scope, and the scale that they need to handle. So software should be able to be helping me get my arms around it, as well as where it can automate and even take actions, as long as we're careful about how we do it. >> John: Sure. There's another, point at least, I want to pick your brain about, is really the power of presence. The fact that we have the Microsoft CEO on the stage. Everybody thought, well (mumbles) But we heard it from guest after guest after guest this week, saying how cool was that? How impressive was that? How monumental was that? And, you know, it's great to have that kind of opportunity, but the power of Nadella's presence here, it's unmistakable in the message that has sent to this community. >> Yeah, you know, John, you could probably do a case study talking about culture and the power of culture because, I talked about Red Hat's not the Red Hat that you know. Well, the Satya Nadella led Microsoft is a very different Microsoft than before he was on board. Not only are they making great strides in, you know, we talk about SaaS and public cloud and the like, but from a partnership standpoint, Microsoft of old, you know, Linux and Red Hat were the enemy and you know, Windows was the solution and they were gonna bake everything into it. Well, Microsoft partnered with many more companies. Partnerships and ecosystem, a key message this week. We talked about Microsoft with Red Hat, but, you know, announcement today was, surprised me a little bit, but when we think about it, not too much. OpenShift supported on VMware environments, so, you know, VMware has in that family of Dell, there's competitive solutions against OpenShift and, you know, so, and virtualization. You know, Red Hat has, you know, RHV, the Red Hat Virtualization. >> John: Right, right, right. >> The old day of the lines in the swim lanes, as one of our guests talked about, really are there. Customers are living in a heterogeneous, multi-cloud world and the customers are gonna go and say, "You need to work together, before you're not gonna be there." >> Azure. Right, also we have Azure compatibility going on here. >> Stu: Yeah, deep, not just some tested, but deep integration. I can go to Azure and buy OpenShift. I mean that, the, to say it's in the, you know, not just in the marketplace, but a deep integration. And yeah, there was a little poke, if our audience caught it, from Paul Cormier. And said, you know, Microsoft really understands enterprise. That's why they're working tightly with us. Uh, there's a certain other large cloud provider that created Kubernetes, that has their own solution, that maybe doesn't understand enterprise as much and aren't working as closely with Red Hat as they might. So we'll see what response there is from them out there. Always, you know, we always love on theCUBE to, you know, the horse is on the track and where they're racing, but, you know, more and more all of our worlds are cross-pollinating. You know, the AI and AI Ops stuff. The software ecosystems because software does have this unifying factor that the API economy, and having all these things work together, more and more. If you don't, customers will go look for solutions that do provide the full end to end solution stuff they're looking for. >> All right, so we're, I've got a couple in mind as far as guests we've had on the show. And we saw them in action on the keynotes stage too. Anybody that jumps out at you, just like, wow, that was cool, that was, not that we, we love all of our children, right? (laughing) But every once in awhile, there's a story or two that does stand out. >> Yeah, so, it is so tough, you know. I loved, you know, the stories. John, I'm sure I'm going to ask you, you know, Mr. B and what he's doing with the children. >> John: Right, Franklin Middle School. >> And the hospitals with Dr. Ellen and the end of the brains. You know, those tech for good are phenomenal. For me, you know, the CIOs that we had on our first day of program. Delta was great and going through transformation, but, you know, our first guest that we had on, was DBS Bank in Singapore and- >> John: David Gledhill. >> He was so articulate and has such a good story about, I took outsourced environments. I didn't just bring it into my environment, say okay, IT can do it a little bit better, and I'll respond to business. No, no, we're going to total restructure the company. Not we're a software company. We're a technology company, and we're gonna learn from the Googles of the world and the like. And he said, We want to be considered there, you know, what was his term there? It was like, you know, bank less, uh, live more and bank less. I mean, what- >> Joyful banking, that was another of his. >> Joyful banking. You don't think of a financial institution as, you know, we want you to think less of the bank. You know, that's just a powerful statement. Total reorganization and, as we mentioned, of course, OpenShift, one of those levers underneath helping them to do that. >> Yeah, you mentioned Dr. Ellen Grant, Boston Children's Hospital, I think about that. She's in fetal neuroimaging and a Professor of Radiology at Harvard Medical School. The work they're doing in terms of diagnostics through imaging is spectacular. I thought about Robin Goldstone at the Livermore Laboratory, about our nuclear weapon monitoring and efficacy of our monitoring. >> Lawrence Livermore. So good. And John, talk about the diversity of our guests. We had expats from four different countries, phenomenal accents. A wonderful slate of brilliant women on the program. From the customer side, some of the award winners that you interviewed. The executives on the program. You know, Stefanie Chiras, always great, and Denise who were up on the keynotes stage. Denise with her 3D printed, new Red Hat logo earrings. Yeah, it was an, um- >> And a couple of old Yanks (laughing). Well, I enjoyed it, Stu. As always, great working with you, and we thank you for being with us as well. For now, we're gonna say so long. We're gonna see you at the next Red Hat Summit, I'm sure, 2020 in San Francisco. Might be a, I guess a slightly different company, but it might be the same old Red Hat too, but they're going to have 34 billion dollars behind them at that point and probably riding pretty high. That will do it for our CUBE coverage here from Boston. Thanks for much for joining us. For Stu Miniman, and our entire crew, have a good day. (funky music)

why from Boston Massachusetts it's the queue covering Red Hat summit 2019 watch you bye Red Hat well good morning welcome back to our live coverage here in Boston with the BCC and we're at Red Hat summit 2019 you're watching exclusive coverage here on the cube this is day three of three great days here at the summit's two minimun John wall's and we're joined now by Paul Cormier who's the president of products and technologies at Red Hat good morning Paul morning how are you doing I'm doing great great so are we a wonderful job on the on the keynote stage yesterday and we're gonna jump into that a little bit but I wanted to run something by you here a great man once said every great achievement begins with a bold goal I heard that I'm looking at that man yeah so one of the many statements that I thought really jumped out yesterday let's talk about that in terms of just the Red Hat philosophy what's happened with rl8 where you've gone with openshift for and just how that is embedded in your mind to how red hat goes about its business well you know we've we've we've been in the enterprise space for 17 plus years and prior to that red had you know we were basically through the retail through the retail channel but first and foremost Red Hat started as an open source company that's where they started not as an enterprise company once we decided with the bold goal that we're gonna get this into the enterprise that's what we really set you know really transformed into what you've maybe heard before from out of my mouth is where we're we're not an open source company although everything we do is open source for an enterprise software company with an open source development model that was kind of the beginning of the first bold goal let's get Linux to the enterprise and so that's sort of how we've thought about it from day one is let's take it one step at a time you know as I said get Linux in the enterprise make make rel the operating system in the enterprise now let's take on virtualization versus n then KVM and then as that all happens so much innovation happened around Linux that all these other pieces came you know Hadoop kubernetes all the other pieces so we just kept growing with that because it's all intertwined with Linux that's one step at a time so Paul before we get off this place I want you to put a fine point on it for our audience because you look out there you know open source is not a community it's lots of communities and it's not you know one thing it's many things out there and today people will look at there's certain companies how do I create IP and monetize what we're doing and you know where the project and the company are you know sometimes intertwined and licensing models changing you know Red Hat has a very simple philosophy on it and it's not something that's necessarily easily replicatable yeah I mean there's simple simple philosophy is it so it's it's upstream first that that's that's our philosophy yes we are a business and certainly making our products successful is is is important number number number one goal number zero goal before that is make the project successful our products can't be successful unless we're we're built on a successful project and it's not something that we even think about because it's just ingrained it's it's it's in our DNA so I mean I'll give you examples you know even kubernetes we didn't start the project Google started the project but we knew in order if we were going to incorporate that in a big way into our products that we had to be prominent in the community so that's what we did first and then it rolled out into the products it's just ingrained it's in the DNA yeah so let's talk a little bit about kubernetes openshift you've now got over a thousand customers congratulations on that and openshift for we spent a bunch of time talking with the team but let's start a little bit higher level because you know there's dozens of you know kubernetes options out there people look at is there interoperability between them you know in the early days customers would just spin their own pieces and on you know today every cloud provider has at least one option if not multiple options and there's all the independent how does this play out you know where are we along the maturity and how do all these pieces fit together or do they I mean if you look if you look at kubernetes I mean the thing here's the the good news the good news is open source has become so prominent in in everywhere we wear now ourselves included we make this mistake ourselves we've confused projects with products so kubernetes is a project it's a development project and we all talk about that like it's a product the same it's the same thing with Linux so I'll give you an example with the Linux kernel where all you know all the commercial vendors and everyone else is in that same upstream development tree with the Linux kernel but when the commercial guys like ourselves when we go to build a product we make choices of which file systems we're going to support which installers we're going to support you know what we're gonna do for management what we're gonna support for storage and for many reasons we all make different decisions so that's why at the end of the day when we come down to our products even though they're all completely open you know rel is different from Susu which is different from a bun too which is different from all the others it's the same exact thing with kubernetes we all develop here but now we bring that down into a platform like open shift that kubernetes touches userspace api's it such as kernel a api's and so unless you you integrate those and they all move forward in the lifecycle of that platform at the same time we get out of sync with each other and that's one of the reasons why it's a product and they don't necessarily work across each other with you know with all the other products it's the same exact principle that made rel and at the same exact principle how linux works right so what advice do you give to customers is how they look at this because they're like oh wait there's now azure an open shift this jointly offered solution but do I use that or Duty as the native you know aks solution out there you've got partnership to the AWS you know where does open shift versus anthos on google fit it's it definitely is a little bit fragmented well the other thing that's happened around the cloud one of the things that happened in early in the cloud a lot of the cloud providers said every applications going to the cloud tomorrow I think that was ten years ago and the last number I thought sorry we're about 20 percent there and so and that's great we think that's great but customers still have on-premise applications and they have a running on-premise either bare metal virtual machine they have their own private clouds in many cases and now they want to go across clouds every customer I talked to and it's not just for lock-in that's definitely an issue they want to go across clouds because this cloud provider might have a better service here than that cloud provider and vice versa so what customers want to do is they want one common operating environment both of the applications developer in the operators they can't afford to have five different silos because just like the example I used with Linux distributions being different every one of these kubernetes distributions is different and so anthos for example if you're gonna have all your applications including bare metal applications on Google Linux then that's good because your operators have one operating environment you developers have one development environment but that's impractical and that's why that's that's not gonna work I mean the reason why I think Microsoft is one of our best partners here is they understand this which is why they've embraced openshift so so deeply even though they have aks in their stable and the reason why I think they understand this is because they like us have been in the enterprise space for a long time this is how enterprise computing works and I think that's the model that our customers they don't have no choice to deploy they just can't afford to have five different you know operating environments it's like the UNIX days it's like the UNIX days all over again and you know when you had one vertical stack and you know customers started to roll out a common fact that's why Rell succeeded because we gave them that commonality and they couldn't afford five different silos to try to manage and develop their applications to you know is there a different rhythm or unique rhythm to the open source community in terms of development in terms of new products that might be a little different than then old older models because you know if I'm saying if I if there's an interest that focuses maybe in one area and the interests of ER you know or momentum shifts over to a different direction and and maybe this standard or this old way kind of loses a little bit of its impetus or its force I mean what that creates decision challenges on customer sign but but absolutely and and that's why as they said even with kubernetes we didn't jump in full force exactly right away you know we sort of we sort of worked in many of it with many container orchestration technologies out there most of which besides kubernetes are gone by the wayside a bit now and you know we sort of sort of look at that and see where this plays out well we get involved but we also try to make make the best technical decision as well kubernetes now it's got way too much momentum in in in the in with open source because it's got so much momentum that's where the innovation is happening and at the end of the day customers even though they have confused many projects with products they still want they still want the right technology to solve their business business problems right and so cuckoo Bernays has so much momentum around it that's where the innovation is happening so that's that's that's the plot that's the big part of the platform right now and so I think that's the other thing I think that a lot of people that try to jump into this space miss is if you're gonna base your enterprise product on an upstream project you better have good influence in that upstream project because when your customers ask you to address an issue or or take it in a direction or help take it in the direction if you don't have that influence you can't satisfy your customers so we learned very very early on that upstream is is not a bolt-on for us it's an integral part that starts even before the product starts so Paul I've heard many people often call Red Hat the Switzerland of IT you know being where you sit in the community and you know for years at this show we've interviewed you know all of the hardware players and everything like that sorry sorry I'm taking important calls it's no worries you know live audience can wait we'll show you the clip of John Cleese when we got interrupted on a program once we won't think was my admin telling me I needed to come here you're good but so you know with Red Hat starting as that as that Switzerland when I look at the multi cloud world its you've got interesting combination you know Satya Nadella up on stage is not something that we would have thought of right five years ago so you know VMware supporting OpenShift announced today is not something that many people will look at and be like oh geez you know that seems surprising to me because you know we have you know fights over virtualization or various piece of the stack what do you see in kind of the software and multi cloud world today that's maybe a little different than it was five or ten years ago I think I mean to VMware's credit they're trying to satisfy their customers and their customers are saying I want OpenShift and so we we work with trying to satisfy our customers to the Microsoft arrangement I mean as you guys probably well know we weren't the best of friends you know five six seven eight years ago and I think Satya said it on stage and they our customers got us together literally we had a set of big customers that almost took us in a room and said you guys need to talk and and frankly I think they're one of our best partners right now I'm not sure it could have happened without Satya but they're one of our best partners because we're both interested in satisfying our customers in and as I said I think Microsoft really understands the enterprise world and that's why we're going in the common direction we almost when we get in the room with their engineers we almost complete each other's sentences of you know when we start talking about what we need to do you know there's been an announcement early in the week ahead of a global economic study done IDC came up with this huge number right 10 trillion dollar impact that Linux is having globally speaking just if you would just curious about your perspective on that what kind of a statement that is and and the dollar values that are achieved or the incremental values that are achieved in terms of applying these technology I think it's a couple things I think I think it's a statement that this is the innovation most so open-source is the innovation model going forward period end of story full stop and I think as I said in my keynote yesterday you know leading up to the the biggest acquisition ever for a software company not an open-source software coming a software company that happened to be an open-source software company I don't think there's any doubt that that open source has one here here today it and it's because of the pace of innovation I mean yes I mean we've been at rel for 17 plus years well we probably spent the first third or so without 17 plus years trying to convince the world that Linux was secure and it was stable and it was ready for the enterprise once we got through that hurdle it was just off to the races from there and kubernetes what you know I said yesterday containers came on the scene although they've been here technically for a long time they came on the scene in 14 herba Nettie's in 15 it's only 2019 it's really not that far downstream where were as you said we've got a thousand commercial customers and the keynote this morning talking about some of the use cases that we're solving with with OpenShift I mean Boston Children's Hospital is just unbelievable of what they can do in a matter of a week that used to take them a matter of a month to do right that's because of the innovation model we have dr. Ellen Grant on yesterday by the way so if you haven't watched that yet go back to the cube net and check that interview out yeah I mean fascinating kind of customer conversation we've had about transformation but want to get your take on the only constant in our industry which is change I wrote right after the the announcement of the acquisition and meeting with your changes Red Hat the one thing that they've actually built themselves for is to deal with the massive amounts of change you know you could tell better than more how fast the Linux kernel is changing you know a third of the codes changed in the last two years and kubernetes is actually not as many lines of code as Linux but it's massive amounts of change I heard you know we relate out to about five years of development on that I heard the the pace going forward will only get faster every three years you're gonna have a major release every six months right a minor release so how do you get the team in the community and all these things you know ever keeping up and even turning it up to 11 that day that's that's probably the one of the biggest parts of our job our customers can't deal with that change you know frankly I think in the bidding beginning of OpenStack one of the one of the mistakes that we as a community did for our customers was there were some vendors out there trying to tell customers you need to stay close to the head to the upstream head you need to stay close to the head and we really all try to get things out in six months that's great to try to start to evaluate innovation and how what you can do with that it's not great for necessarily running a stable business on and that's what and that's what I think our job is is to help our customers consume open-source developed technologies in a way that they can continue to run their business and that was the goal that was the audacious goal of rel from the beginning is that the model of rel it's in it's no I it's it's not necessarily about the bits because they're free it's about the life cycle of that and how we can help our customers consume that and that's what we do that frankly it to the core well just to follow up on that if you ask your customer and you say hey you're using Azure what version you are using they're like Microsoft patches and updates that constantly as opposed to the traditional you know Patch Tuesday in Windows so you know we seem to be closing that gap a little but it's challenging between the stuff I control and the stuff that I consume well we'll look at even OpenShift for we used I mean I know ashesh was on yesterday talking about that but we used a lot of the great technology we got from core OS to start to bring that model bet on to even on premise if you so choose with open shift because there's so many of the components that are that are intertwined with each other you know you've got kubernetes with talking the user space talking the kernel user space talking to the kernel talking the storage talking to networking so now automating that for our customers for that updates is is is what they want because that's how they consume it in the cloud I remember when we first started rel we used to put the the features on the side of the box and the first thing was what version of the kernel it was that quickly went away - they don't want to have to worry about that because they don't have the expertise to do to be added' eyewire themselves well congratulations Paul great week thank you very much again well done now on the keynote stage yesterday fascinating stuff this morning - so well done on the program inside and we wish you look down the road and don't forget to check your voicemail no I will thank you guys very much might be important all right always a pleasure back with more here from Red Hat summit 2019 you're watching us live here on the Q [Music]

[Music] [Music] [Music] [Music] [Music] [Music] that will be successful in the 21st century [Music] being open is really important because it comes with a lot of trust the open-source community now has matured so much and that contribution from the community is really driving innovation [Music] but what's really exciting is the change that we've seen in our teams not only the way they collaborate but the way they operate in the way they work [Music] I think idea is everything ideas can change the way you see things open-source is more than a license it's actually a way of operating [Music] ladies and gentlemen please welcome Red Hat president and chief executive officer Jim Whitehurst [Music] all right well welcome to day two at the Red Hat summit I'm amazed to see this many people here at 8:30 in the morning given the number of people I saw pretty late last night out and about so thank you for being here and have to give a shout out speaking of power participation that DJ is was Mike Walker who is our global director of open innovation labs so really enjoyed that this morning was great to have him doing that so hey so day one yesterday we had some phenomenal announcements both around Red Hat products and things that we're doing as well as some great partner announcements which we found exciting I hope they were interesting to you and I hope you had a chance to learn a little more about that and enjoy the breakout sessions that we had yesterday so yesterday was a lot about the what with these announcements and partnerships today I wanted to spin this morning talking a little bit more about the how right how do we actually survive and thrive in this digitally transformed world and to some extent the easy parts identifying the problem we all know that we have to be able to move more quickly we all know that we have to be able to react to change faster and we all know that we need to innovate more effectively all right so the problem is easy but how do you actually go about solving that right the problem is that's not a product that you can buy off the shelf right it is a capability that you have to build and certainly it's technology enabled but it's also depends on process culture a whole bunch of things to figure out how we actually do that and the answer is likely to be different in different organizations with different objective functions and different starting points right so this is a challenge that we all need to feel our way to an answer on and so I want to spend some time today talking about what we've seen in the market and how people are working to address that and it's one of the reasons that the summit this year the theme is ideas worth it lorring to take us back on a little history lesson so two years ago here at Moscone the theme of the summit was the power of participation and then I talked a lot about the power of groups of people working together and participating are able to solve problems much more quickly and much more effectively than individuals or even individual organizations working by themselves and some of the largest problems that we face in technology but more broadly in the world will ultimately only be solved if we effectively participate and work together then last year the theme of the summit was the impact of the individual and we took this concept of participation a bit further and we talked about how participation has to be active right it's a this isn't something where you can be passive that you can sit back you have to be involved because the problem in a more participative type community is that there is no road map right you can't sit back and wait for an edict on high or some central planning or some central authority to tell you what to do you have to take initiative you have to get involved right this is a active participation sport now one of the things that I talked about as part of that was that planning was dead and it was kind of a key my I think my keynote was actually titled planning is dead and the concept was that in a world that's less knowable when we're solving problems in a more organic bottom-up way our ability to effectively plan into the future it's much less than it was in the past and this idea that you're gonna be able to plan for success and then build to it it really is being replaced by a more bottom-up participative approach now aside from my whole strategic planning team kind of being up in arms saying what are you saying planning is dead I have multiple times had people say to me well I get that point but I still need to prepare for the future how do I prepare my organization for the future isn't that planning and so I wanted to spend a couple minutes talk a little more detail about what I meant by that but importantly taking our own advice we spent a lot of time this past year looking around at what our customers are doing because what a better place to learn then from large companies and small companies around the world information technology organizations having to work to solve these problems for their organizations and so our ability to learn from each other take the power of participation an individual initiative that people and organizations have taken there are just so many great learnings this year that I want to get a chance to share I also thought rather than listening to me do that that we could actually highlight some of the people who are doing this and so I do want to spend about five minutes kind of contextualizing what we're going to go through over the next hour or so and some of the lessons learned but then we want to share some real-world stories of how organizations are attacking some of these problems under this how do we be successful in a world of constant change in uncertainty so just going back a little bit more to last year talking about planning was dead when I said planning it's kind of a planning writ large and so that's if you think about the way traditional organizations work to solve problems and ultimately execute you start off planning so what's a position you want to get to in X years and whether that's a competitive strategy in a position of competitive advantage or a certain position you want an organizational function to reach you kind of lay out a plan to get there you then typically a senior leaders or a planning team prescribes the sets of activities and the organization structure and the other components required to get there and then ultimately execution is about driving compliance against that plan and you look at you say well that's all logical right we plan for something we then figure out how we're gonna get there we go execute to get there and you know in a traditional world that was easy and still some of this makes sense I don't say throw out all of this but you have to recognize in a more uncertain volatile world where you can be blindsided by orthogonal competitors coming in and you the term uber eyes you have to recognize that you can't always plan or know what the future is and so if you don't well then what replaces the traditional model or certainly how do you augment the traditional model to be successful in a world that you knows ambiguous well what we've heard from customers and what you'll see examples of this through the course of this morning planning is can be replaced by configuring so you can configure for a constant rate of change without necessarily having to know what that change is this idea of prescription of here's the activities people need to perform and let's lay these out very very crisply job descriptions what organizations are going to do can be replaced by a greater degree of enablement right so this idea of how do you enable people with the knowledge and things that they need to be able to make the right decisions and then ultimately this idea of execution as compliance can be replaced by a greater level of engagement of people across the organization to ultimately be able to react at a faster speed to the changes that happen so just double clicking in each of those for a couple minutes so what I mean by configure for constant change so again we don't know exactly what the change is going to be but we know it's going to happen and last year I talked a little bit about a process solution to that problem I called it that you have to try learn modify and what that model try learn modify was for anybody in the app dev space it was basically taking the principles of agile and DevOps and applying those more broadly to business processes in technology organizations and ultimately organizations broadly this idea of you don't have to know what your ultimate destination is but you can try and experiment you can learn from those things and you can move forward and so that I do think in technology organizations we've seen tremendous progress even over the last year as organizations are adopting agile endeavor and so that still continues to be I think a great way for people to to configure their processes for change but this year we've seen some great examples of organizations taking a different tack to that problem and that's literally building modularity into their structures themselves right actually building the idea that change is going to happen into how you're laying out your technology architectures right we've all seen the reverse of that when you build these optimized systems for you know kind of one environment you kind of flip over two years later what was the optimized system it's now called a legacy system that needs to be migrated that's an optimized system that now has to be moved to a new environment because the world has changed so again you'll see a great example of that in a few minutes here on stage next this concept of enabled double-clicking on that a little bit so much of what we've done in technology over the past few years has been around automation how do we actually replace things that people were doing with technology or augmenting what people are doing with technology and that's incredibly important and that's work that can continue to go forward it needs to happen it's not really what I'm talking about here though enablement in this case it's much more around how do you make sure individuals are getting the context they need how are you making sure that they're getting the information they need how are you making sure they're getting the tools they need to make decisions on the spot so it's less about automating what people are doing and more about how can you better enable people with tools and technology now from a leadership perspective that's around making sure people understand the strategy of the company the context in which they're working in making sure you've set the appropriate values etc etc from a technology perspective that's ensuring that you're building the right systems that allow the right information the right tools at the right time to the right people now to some extent even that might not be hard but when the world is constantly changing that gets to be even harder and I think that's one of the reasons we see a lot of traction and open source to solve these problems to use flexible systems to help enterprises be able to enable their people not just in it today but to be flexible going forward and again we'll see some great examples of that and finally engagement so again if execution can't be around driving compliance to a plan because you no longer have this kind of Cris plan well what do leaders do how do organizations operate and so you know I'll broadly use the term engagement several of our customers have used this term and this is really saying well how do you engage your people in real-time to make the right decisions how do you accelerate a pace of cadence how do you operate at a different speed so you can react to change and take advantage of opportunities as they arise and everywhere we look IT is a key enabler of this right in the past IT was often seen as an inhibitor to this because the IT systems move slower than the business might want to move but we are seeing with some of these new technologies that literally IT is becoming the enabler and driving the pace of change back on to the business and you'll again see some great examples of that as well so again rather than listen to me sit here and theoretically talk about these things or refer to what we've seen others doing I thought it'd be much more interesting to bring some of our partners and our customers up here to specifically talk about what they're doing so I'm really excited to have a great group of customers who have agreed to stand in front of 7,500 people or however many here this morning and talk a little bit more about what they're doing so really excited to have them here and really appreciate all them agreeing to be a part of this and so to start I want to start with tee systems we have the CEO of tee systems here and I think this is a great story because they're really two parts to it right because he has two perspectives one is as the CEO of a global company itself having to navigate its way through digital disruption and as a global cloud service provider obviously helping its customers through this same type of change so I'm really thrilled to have a del hasta li join me on stage to talk a little bit about T systems and what they're doing and what we're doing jointly together so Adelle [Music] Jim took to see you Adele thank you for being here you for having me please join me I love to DJ when that fantastic we may have to hire him no more events for events where's well employed he's well employed though here that team do not give him mics activation it's great to have you here really do appreciate it well you're the CEO of a large organization that's going through this disruption in the same way we are I'd love to hear a little bit how for your company you're thinking about you know navigating this change that we're going through great well you know key systems as an ICT service provider we've been around for decades I'm not different to many of our clients we had to change the whole disruption of the cloud and digitization and new skills and new capability and agility it's something we had to face as well so over the last five years and especially in the last three years we invested heavily invested over a billion euros in building new capabilities building new offerings new infrastructures to support our clients so to be very disruptive for us as well and so and then with your customers themselves they're going through this set of change and you're working to help them how are you working to help enable your your customers as they're going through this change well you know all of them you know in this journey of changing the way they run their business leveraging IT much more to drive business results digitization and they're all looking for new skills new ideas they're looking for platforms that take them away from traditional waterfall development that takes a year or a year and a half before they see any results to processes and ways of bringing applications in a week in a month etcetera so it's it's we are part of that journey with them helping them for that and speaking of that I know we're working together and to help our joint customers with that can you talk a little bit more about what we're doing together sure well you know our relationship goes back years and years with with the Enterprise Linux but over the last few years we've invested heavily in OpenShift and OpenStack to build peope as layers to build you know flexible infrastructure for our clients and we've been working with you we tested many different technology in the marketplace and been more successful with Red Hat and the stack there and I'll give you an applique an example several large European car manufacturers who have connected cars now as a given have been accelerating the applications that needed to be in the car and in the past it took them years if not you know scores to get an application into the car and today we're using open shift as the past layer to develop to enable these DevOps for these companies and they bring applications in less than a month and it's a huge change in the dynamics of the competitiveness in the marketplace and we rely on your team and in helping us drive that capability to our clients yeah do you find it fascinating so many of the stories that you hear and that we've talked about with with our customers is this need for speed and this ability to accelerate and enable a greater degree of innovation by simply accelerating what what we're seeing with our customers absolutely with that plus you know the speed is important agility is really critical but doing it securely doing it doing it in a way that is not gonna destabilize the you know the broader ecosystem is really critical and things like GDP are which is a new security standard in Europe is something that a lot of our customers worry about they need help with and we're one of the partners that know what that really is all about and how to navigate within that and use not prevent them from using the new technologies yeah I will say it isn't just the speed of the external but the security and the regulation especially GDR we have spent an hour on that with our board this week there you go he said well thank you so much for being here really to appreciate the work that we're doing together and look forward to continued same here thank you thank you [Applause] we've had a great partnership with tea systems over the years and we've really taken it to the next level and what's really exciting about that is you know we've moved beyond just helping kind of host systems for our customers we really are jointly enabling their success and it's really exciting and we're really excited about what we're able to to jointly accomplish so next i'm really excited that we have our innovation award winners here and we'll have on stage with us our innovation award winners this year our BBVA dnm IAG lasat Lufthansa Technik and UPS and yet they're all working in one for specific technology initiatives that they're doing that really really stand out and are really really exciting you'll have a chance to learn a lot more about those through the course of the event over the next couple of days but in this context what I found fascinating is they were each addressing a different point of this configure enable engage and I thought it would be really great for you all to hear about how they're experimenting and working to solve these problems you know real-time large organizations you know happening now let's start with the video to see what they think about when they think about innovation I define innovation is something that's changing the model changing the way of thinking not just a step change improvement not just making something better but actually taking a look at what already exists and then putting them together in new and exciting lives innovation is about to build something nobody has done before historically we had a statement that business drives technology we flip that equation around an IT is now demonstrating to the business at power of technology innovation desde el punto de vista de la tecnología supone salir de plataform as proprietary as ADA Madero cloud basado an open source it's a possibility the open source que no parameter no sir Kamala and I think way that for me open-source stands for flexibility speed security the community and that contribution from the community is really driving innovation innovation at a pace that I don't think our one individual organization could actually do ourselves right so first I'd like to talk with BBVA I love this story because as you know Financial Services is going through a massive set of transformations and BBVA really is at the leading edge of thinking about how to deploy a hybrid cloud strategy and kind of modular layered architecture to be successful regardless of what happens in the future so with that I'd like to welcome on stage Jose Maria Rosetta from BBVA [Music] thank you for being here and congratulations on your innovation award it's been a pleasure to be here with you it's great to have you hi everybody so Josemaria for those who might not be familiar with BBVA can you give us a little bit of background on your company yeah a brief description BBVA is is a bank as a financial institution with diversified business model and that provides well financial services to more than 73 million of customers in more than 20 countries great and I know we've worked with you for a long time so we appreciate that the partnership with you so I thought I'd start with a really easy question for you how will blockchain you know impact financial services in the next five years I've gotten no idea but if someone knows the answer I've got a job for him for him up a pretty good job indeed you know oh all right well let me go a little easier then so how will the global payments industry change in the next you know four or five years five years well I think you need a a Weezer well I tried to make my best prediction means that in five years just probably will be five years older good answer I like that I always abstract up I hope so I hope so yah-yah-yah hope so good point so you know immediately that's the obvious question you have a massive technology infrastructure is a global bank how do you prepare yourself to enable the organization to be successful when you really don't know what the future is gonna be well global banks and wealth BBBS a global gam Bank a certain component foundations you know today I would like to talk about risk and efficiency so World Bank's deal with risk with the market great the operational reputational risk and so on so risk control is part of all or DNA you know and when you've got millions of customers you know efficiency efficiency is a must so I think there's no problem with all these foundations they problem the problem analyze the problems appears when when banks translate these foundations is valued into technology so risk control or risk management avoid risk usually means by the most expensive proprietary technology in the market you know from one of the biggest software companies in the world you know so probably all of you there are so those people in the room were glad to hear you say that yeah probably my guess the name of those companies around San Francisco most of them and efficiency usually means a savory business unit as every department or country has his own specific needs by a specific solution for them so imagine yourself working in a data center full of silos with many different Hardware operating systems different languages and complex interfaces to communicate among them you know not always documented what really never documented so your life your life in is not easy you know in this scenario are well there's no room for innovation so what's been or or strategy be BES ready to move forward in this new digital world well we've chosen a different approach which is quite simple is to replace all local proprietary system by a global platform based on on open source with three main goals you know the first one is reduce the average transaction cost to one-third the second one is increase or developers productivity five times you know and the third is enable or delete the business be able to deliver solutions of three times faster so you're not quite easy Wow and everything with the same reliability as on security standards as we've got today Wow that is an extraordinary set of objectives and I will say their world on the path of making that successful which is just amazing yeah okay this is a long journey sometimes a tough journey you know to be honest so we decided to partnership with the with the best companies in there in the world and world record we think rate cut is one of these companies so we think or your values and your knowledge is critical for BBVA and well as I mentioned before our collaboration started some time ago you know and just an example in today in BBVA a Spain being one of the biggest banks in in the country you know and using red hat technology of course our firm and fronting architecture you know for mobile and internet channels runs the ninety five percent of our customers request this is approximately 3,000 requests per second and our back in architecture execute 70 millions of business transactions a day this is almost a 50% of total online transactions executed in the country so it's all running yes running I hope so you check for you came on stage it's I'll be flying you know okay good there's no wood up here to knock on it's been a really great partnership it's been a pleasure yeah thank you so much for being here thank you thank you [Applause] I do love that story because again so much of what we talk about when we when we talk about preparing for digital is a processed solution and again things like agile and DevOps and modular izing components of work but this idea of thinking about platforms broadly and how they can run anywhere and actually delivering it delivering at a scale it's just a phenomenal project and experience and in the progress they've made it's a great team so next up we have two organizations that have done an exceptional job of enabling their people with the right information and the tools they need to be successful you know in both of these cases these are organizations who are under constant change and so leveraging the power of open-source to help them build these tools to enable and you'll see it the size and the scale of these in two very very different contexts it's great to see and so I'd like to welcome on stage Oh smart alza' with dnm and David Abraham's with IAG [Music] Oh smart welcome thank you so much for being here Dave great to see you thank you appreciate you being here and congratulations to you both on winning the Innovation Awards thank you so Omar I really found your story fascinating and how you're able to enable your people with data which is just significantly accelerated the pace with which they can make decisions and accelerate your ability to to act could you tell us a little more about the project and then what you're doing Jim and Tina when the muchisimas gracias por ever say interesado pono true projecto [Music] encargado registry controller las entradas a leda's persona por la Frontera argentina yo sé de dos siento treinta siete puestos de contrôle tienen lo largo de la Frontera tanto area the restreamer it EEMA e if looool in dilute ammonia shame or cinta me Jonas the tránsito sacra he trod on in another Fronteras dingus idea idea de la Magneto la cual estamos hablando la Frontera cantina tienen extension the kin same in kilo metros esto es el gada mint a maje or allege Estancia kaeun a poor carretera a la co de mexico con el akka a direction emulation s 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calidad de vida de atras de mettre personas SI y meet our que el delito perform a trois Natura from Dana's Argentine sigue siendo en favor de esto SI temes uno de los países mess Alberto's Allah immigration en Latin America yah hora con una plataforma mas segunda first of all I want to thank you for the interest is played for our project the National migration administration or diem records the entry and exit of people on the Argentine territory it grants residents permits to foreigners who wish to live in our country through 237 entry points land air border sea and river ways Jim dnm registered over 80 million transits throughout last year Argentine borders cover about 15,000 kilometers just our just to give you an idea of the magnitude of our borders this is greater than the distance on a highway between Mexico City and Alaska our department applies the mechanisms that prevent the entry and residents of people involved in crimes like terrorism trafficking of persons weapons drugs and others in 2016 we shifted to a more preventive and predictive paradigm that is how Sam's the system for migration analysis was created with red hats great assistance and support this allowed us to tackle the challenge of integrating multiple and varied issues legal issues police databases national and international security organizations like Interpol API advanced passenger information and PNR passenger name record this involved starting private cloud with OpenShift Rev data virtualization cloud forms and fuse that were the basis to develop Sam and implementing machine learning models and artificial intelligence our analysts consulted a number of systems and other manual files before 2016 4 days for each person entering or leaving the country so this has allowed us to optimize our decisions making them in real time each time Sam is consulted it processes patterns of over two billion data entries Sam's aim is to improve the quality of life of our citizens and visitors making sure that crime doesn't pierce our borders in an environment of analytic evolution and constant improvement in essence Sam contributes toward Argentina being one of the leaders in Latin America in terms of immigration with our new system great thank you and and so Dave tell us a little more about the insurance industry and the challenges in the EU face yeah sure so you know in the insurance industry it's a it's been a bit sort of insulated from a lot of major change in disruption just purely from the fact that it's highly regulated and the cost of so that the barrier to entry is quite high in fact if you think about insurance you know you have to have capital reserves to protect against those major events like floods bush fires and so on but the whole thing is a lot of change there's come in a really rapid pace I'm also in the areas of customer expectations you know customers and now looking and expecting for the same levels of flexibility and convenience that they would experience with more modern and new startups they're expecting out of the older institutions like banks and insurance companies like us so definitely expecting the industry to to be a lot more adaptable and to better meet their needs I think the other aspect of it really is in the data the data area where I think that the donor is now creating a much more significant connection between organizations in a car summers especially when you think about the level of devices that are now enabled and the sheer growth of data that's that that's growing at exponential rates so so that the impact then is that the systems that we used to rely on are the technology we used to rely on to be able to handle that kind of growth no longer keeps up and is able to to you know build for the future so we need to sort of change that so what I G's really doing is transform transforming the organization to become a lot more efficient focus more on customers and and really set ourselves up to be agile and adaptive and so ya know as part of your Innovation Award that the specific set of projects you tied a huge amount of different disparate systems together and with M&A and other you have a lot to do there to you tell us a little more about kind of how you're able to better respond to customer needs by being able to do that yeah no you're right so we've we've we're nearly a hundred year old company that's grown from lots of merger and acquisition and just as a result of that that means that data's been sort of spread out and fragmented across multiple brands and multiple products and so the number one sort of issue and problem that we were hearing was that it was too hard to get access to data and it's highly complicated which is not great from a company from our perspective really because because we are a data company right that's what we do we we collect data about people what they what's important to them what they value and the environment in which they live so that we can understand that risk and better manage and protect those people so what we're doing is we're trying to make and what we have been doing is making data more open and accessible and and by that I mean making data more of easily available for people to use it to make decisions in their day-to-day activity and to do that what we've done is built a single data platform across the group that unifies the data into a single source of truth that we can then build on top of that single views of customers for example that puts the right information into the into the hands of the people that need it the most and so now why does open source play such a big part in doing that I know there are a lot of different solutions that could get you there sure well firstly I think I've been sauce has been k2 these and really it's been key because we've basically started started from scratch to build this this new next-generation data platform based on entirely open-source you know using great components like Kafka and Postgres and airflow and and and and and then fundamentally building on top of red Red Hat OpenStack right to power all that and they give us the flexibility that we need to be able to make things happen much faster for example we were just talking to the pivotal guys earlier this week here and some of the stuff that we're doing they're they're things quite interesting innovative writes even sort of maybe first in the world where we've taken the older sort of appliance and dedicated sort of massive parallel processing unit and ported that over onto red Red Hat OpenStack right which is now giving us a lot more flexibility for scale in a much more efficient way but you're right though that we've come from in the past a more traditional approach to to using vendor based technology right which was good back then when you know technology solutions could last for around 10 years or so on and and that was fine but now that we need to move much faster we've had to rethink that and and so our focus has been on using you know more commoditized open source technology built by communities to give us that adaptability and sort of remove the locking in there any entrenchment of technology so that's really helped us but but I think that the last point that's been really critical to us is is answering that that concern and question about ongoing support and maintenance right so you know in a regular environment the regulator is really concerned about anything that could fundamentally impact business operation and and so the question is always about what happens when something goes wrong who's going to be there to support you which is where the value of the the partnership we have with Red Hat has really come into its own right and what what it's done is is it's actually giving us the best of both worlds a means that we can we can leverage and use and and and you know take some of the technology that's being developed by great communities in the open source way but also partner with a trusted partner in red had to say you know they're going to stand behind that community and provide that support when we needed the most so that's been the kind of the real value out of that partnership okay well I appreciate I love the story it's how do you move quickly leverage the power community but do it in a safe secure way and I love the idea of your literally empowering people with machine learning and AI at the moment when they need it it's just an incredible story so thank you so much for being here appreciate it thank you [Applause] you know again you see in these the the importance of enabling people with data and in an old-world was so much data was created with a system in mind versus data is a separate asset that needs to be available real time to anyone is a theme we hear over and over and over again and so you know really looking at open source solutions that allow that flexibility and keep data from getting locked into proprietary silos you know is a theme that we've I've heard over and over over the past year with many of our customers so I love logistics I'm a geek that way I come from that background in the past and I know that running large complex operations requires flawless execution and that requires great data and we have two great examples today around how to engage own organizations in new and more effective ways in the case of lufthansa technik literally IT became the business so it wasn't enabling the business it became the business offering and importantly went from idea to delivery to customers in a hundred days and so this theme of speed and the importance of speed it's a it's a great story you'll hear more about and then also at UPS UPS again I talked a little earlier about IT used to be kind of the long pole in the tent the thing that was slow moving because of the technology but UPS is showing that IT can actually drive the business and the cadence of business even faster by demonstrating the power and potential of technology to engage in this case hundreds of thousands of people to make decisions real-time in the face of obviously constant change around weather mechanicals and all the different things that can happen in a large logistics operation like that so I'd like to welcome on stage to be us more from Lufthansa Technik and Nick Castillo from ups to be us welcome thank you for being here Nick thank you thank you Jim and congratulations on your Innovation Awards oh thank you it's a great honor so to be us let's start with you can you tell us a little bit more about what a viet are is yeah avatars are a digital platform offering features like aircraft condition analytics reliability management and predictive maintenance and it helps airlines worldwide to digitize and improve their operations so all of the features work and can be used separately or generate even more where you burn combined and finally we decided to set up a viet as an open platform that means that we avoid the whole aviation industry to join the community and develop ideas on our platform and to be as one of things i found really fascinating about this is that you had a mandate to do this at a hundred days and you ultimately delivered on it you tell us a little bit about that i mean nothing in aviation moves that fast yeah that's been a big challenge so in the beginning of our story the Lufthansa bot asked us to develop somehow digital to win of an aircraft within just hundred days and to deliver something of value within 100 days means you cannot spend much time and producing specifications in terms of paper etc so for us it was pretty clear that we should go for an angel approach and immediately start and developing ideas so we put the best experts we know just in one room and let them start to work and on day 2 I think we already had the first scribbles for the UI on day 5 we wrote the first lines of code and we were able to do that because it has been a major advantage for us to already have four technologies taken place it's based on open source and especially rated solutions because we did not have to waste any time setting up the infrastructure and since we wanted to get feedback very fast we were certainly visited an airline from the Lufthansa group already on day 30 and showed them the first results and got a lot of feedback and because from the very beginning customer centricity has been an important aspect for us and changing the direction based on customer feedback has become quite normal for us over time yeah it's an interesting story not only engaging the people internally but be able to engage with a with that with a launch customer like that and get feedback along the way as it's great thing how is it going overall since launch yeah since the launch last year in April we generated much interest in the industry as well from Airlines as from competitors and in the following month we focused on a few Airlines which had been open minded and already advanced in digital activities and we've got a lot of feedback by working with them and we're able to improve our products by developing new features for example we learned that data integration can become quite complex in the industry and therefore we developed a new feature called quick boarding allowing Airlines to integrate into the via table platform within one day using a self-service so and currently we're heading for the next steps beyond predictive maintenance working on process automation and prescriptive prescriptive maintenance because we believe prediction without fulfillment still isn't enough it really is a great example of even once you're out there quickly continuing to innovate change react it's great to see so Nick I mean we all know ups I'm still always blown away by the size and scale of the company and the logistics operations that you run you tell us a little more about the project and what we're doing together yeah sure Jim and you know first of all I think I didn't get the sportcoat memo I think I'm the first one up here today with a sport coat but you know first on you know on behalf of the 430,000 ups was around the world and our just world-class talented team of 5,000 IT professionals I have to tell you we're humbled to be one of this year's red hat Innovation Award recipients so we really appreciate that you know as a global logistics provider we deliver about 20 million packages each day and we've got a portfolio of technologies both operational and customer tech and another customer facing side the power what we call the UPS smart logistics network and I gotta tell you innovations in our DNA technology is at the core of everything we do you know from the ever familiar first and industry mobile platform that a lot of you see when you get delivered a package which we call the diad which believe it or not we delivered in 1992 my choice a data-driven solution that drives over 40 million of our my choice customers I'm whatever you know what this is great he loves logistics he's a my choice customer you could be one too by the way there's a free app in the App Store but it provides unmatched visibility and really controls that last mile delivery experience so now today we're gonna talk about the solution that we're recognized for which is called site which is part of a much greater platform that we call edge which is transforming how our package delivery teams operate providing them real-time insights into our operations you know this allows them to make decisions based on data from 32 disparate data sources and these insights help us to optimize our operations but more importantly they help us improve the delivery experience for our customers just like you Jim you know on the on the back end is Big Data and it's on a large scale our systems are crunching billions of events to render those insights on an easy-to-use mobile platform in real time I got to tell you placing that information in our operators hands makes ups agile and being agile being able to react to changing conditions as you know is the name of the game in logistics now we built edge in our private cloud where Red Hat technologies play a very important role as part of our overage overarching cloud strategy and our migration to agile and DevOps so it's it's amazing it's amazing the size and scale so so you have this technology vision around engaging people in a more effect way those are my word not yours but but I'd be at that's how it certainly feels and so tell us a little more about how that enables the hundreds of thousands people to make better decisions every day yep so you know we're a people company and the edge platform is really the latest in a series of solutions to really empower our people and really power that smart logistics network you know we've been deploying technology believe it or not since we founded the company in 1907 we'll be a hundred and eleven years old this August it's just a phenomenal story now prior to edge and specifically the syphon ishutin firm ation from a number of disparate systems and reports they then need to manually look across these various data sources and and frankly it was inefficient and prone to inaccuracy and it wasn't really real-time at all now edge consumes data as I mentioned earlier from 32 disparate systems it allows our operators to make decisions on staffing equipment the flow of packages through the buildings in real time the ability to give our people on the ground the most up-to-date data allows them to make informed decisions now that's incredibly empowering because not only are they influencing their local operations but frankly they're influencing the entire global network it's truly extraordinary and so why open source and open shift in particular as part of that solution yeah you know so as I mentioned Red Hat and Red Hat technology you know specifically open shift there's really core to our cloud strategy and to our DevOps strategy the tools and environments that we've partnered with Red Hat to put in place truly are foundational and they've fundamentally changed the way we develop and deploy our systems you know I heard Jose talk earlier you know we had complex solutions that used to take 12 to 18 months to develop and deliver to market today we deliver those same solutions same level of complexity in months and even weeks now openshift enables us to container raise our workloads that run in our private cloud during normal operating periods but as we scale our business during our holiday peak season which is a very sure window about five weeks during the year last year as a matter of fact we delivered seven hundred and sixty-two million packages in that small window and our transactions our systems they just spiked dramatically during that period we think that having open shift will allow us in those peak periods to seamlessly move workloads to the public cloud so we can take advantage of burst capacity economically when needed and I have to tell you having this flexibility I think is key because you know ultimately it's going to allow us to react quickly to customer demands when needed dial back capacity when we don't need that capacity and I have to say it's a really great story of UPS and red hat working you together it really is a great story is just amazing again the size and scope but both stories here a lot speed speed speed getting to market quickly being able to try things it's great lessons learned for all of us the importance of being able to operate at a fundamentally different clock speed so thank you all for being here very much appreciated congratulate thank you [Applause] [Music] alright so while it's great to hear from our Innovation Award winners and it should be no surprise that they're leading and experimenting in some really interesting areas its scale so I hope that you got a chance to learn something from these interviews you'll have an opportunity to learn more about them you'll also have an opportunity to vote on the innovator of the year you can do that on the Red Hat summit mobile app or on the Red Hat Innovation Awards homepage you can learn even more about their stories and you'll have a chance to vote and I'll be back tomorrow to announce the the summit winner so next I like to spend a few minutes on talking about how Red Hat is working to catalyze our customers efforts Marko bill Peter our senior vice president of customer experience and engagement and John Alessio our vice president of global services will both describe areas in how we are working to configure our own organization to effectively engage with our customers to use open source to help drive their success so with that I'd like to welcome marquel on stage [Music] good morning good morning thank you Jim so I want to spend a few minutes to talk about how we are configured how we are configured towards your success how we enable internally as well to work towards your success and actually engage as well you know Paul yesterday talked about the open source culture and our open source development net model you know there's a lot of attributes that we have like transparency meritocracy collaboration those are the key of our culture they made RedHat what it is today and what it will be in the future but we also added our passion for customer success to that let me tell you this is kind of the configuration from a cultural perspective let me tell you a little bit on what that means so if you heard the name my organization is customer experience and engagement right in the past we talked a lot about support it's an important part of the Red Hat right and how we are configured we are configured probably very uniquely in the industry we put support together we have product security in there we add a documentation we add a quality engineering into an organization you think there's like wow why are they doing it we're also running actually the IT team for actually the product teams why are we doing that now you can imagine right we want to go through what you see as well right and I'll give you a few examples on how what's coming out of this configuration we invest more and more in testing integration and use cases which you are applying so you can see it between the support team experiencing a lot what you do and actually changing our test structure that makes a lot of sense we are investing more and more testing outside the boundaries so not exactly how things must fall by product management or engineering but also how does it really run in an environment that you operate we run complex setups internally right taking openshift putting in OpenStack using software-defined storage underneath managing it with cloud forms managing it if inside we do that we want to see how that works right we are reshaping documentation console to kind of help you better instead of just documenting features and knobs as in how can how do you want to achieve things now part of this is the configuration that are the big part of the configuration is the voice of the customer to listen to what you say I've been here at Red Hat a few years and one of my passion has always been really hearing from customers how they do it I travel constantly in the world and meet with customers because I want to know what is really going on we use channels like support we use channels like getting from salespeople the interaction from customers we do surveys we do you know we interact with our people to really hear what you do what we also do what maybe not many know and it's also very unique in the industry we have a webpage called you asked reacted we show very transparently you told us this is an area for improvement and it's not just in support it's across the company right build us a better web store build us this we're very transparent about Hades improvements we want to do with you now if you want to be part of the process today go to the feedback zone on the next floor down and talk to my team I might be there as well hit me up we want to hear the feedback this is how we talk about configuration of the organization how we are configured let me go to let me go to another part which is innovation innovation every day and that in my opinion the enable section right we gotta constantly innovate ourselves how do we work with you how do we actually provide better value how do we provide faster responses in support this is what we would I say is is our you know commitment to innovation which is the enabling that Jim talked about and I give you a few examples which I'm really happy and it kind of shows the open source culture at Red Hat our commitment is for innovation I'll give you good example right if you have a few thousand engineers and you empower them you kind of set the business framework as hey this is an area we got to do something you get a lot of good IDs you get a lot of IDs and you got a shape an inter an area that hey this is really something that brings now a few years ago we kind of said or I say is like based on a lot of feedback is we got to get more and more proactive if you customers and so I shaped my team and and I shaped it around how can we be more proactive it started very simple as in like from kbase articles or knowledgebase articles in getting started guys then we started a a tool that we put out called labs you've probably seen them if you're on the technical side really taking small applications out for you to kind of validate is this configured correctly stat configure there was the start then out of that the ideas came and they took different turns and one of the turns that we came out was right at insights that we launched a few years ago and did you see the demo yesterday that in Paul's keynote that they showed how something was broken with one the data centers how it was applied to fix and how has changed this is how innovation really came from the ground up from the support side and turned into something really a being a cornerstone of our strategy and we're keeping it married from the day to day work right you don't want to separate this you want to actually keep that the data that's coming from the support goes in that because that's the power that we saw yesterday in the demo now innovation doesn't stop when you set the challenge so we did the labs we did the insights we just launched a solution engine called solution engine another thing that came out of that challenge is in how do we break complex issues down that it's easier for you to find a solution quicker it's one example but we're also experimenting with AI so insights uses AI as you probably heard yesterday we also use it internally to actually drive faster resolution we did in one case with a a our I bought basically that we get to 25% faster resolution on challenges that you have the beauty for you obviously it's well this is much faster 10% of all our support cases today are supported and assisted by an AI now I'll give you another example of just trying to tell you the innovation that comes out if you configure and enable the team correctly kbase articles are knowledgebase articles we q8 thousands and thousands every year and then I get feedback as and while they're good but they're in English as you can tell my English is perfect so it's not no issue for that but for many of you is maybe like even here even I read it in Japanese so we actually did machine translation because it's too many that we can do manually the using machine translation I can tell it's a funny example two weeks ago I tried it I tried something from English to German I looked at it the German looked really bad I went back but the English was bad so it really translates one to one actually what it does but it's really cool this is innovation that you can apply and the team actually worked on this and really proud on that now the real innovation there is not these tools the real innovation is that you can actually shape it in a way that the innovation comes that you empower the people that's the configure and enable and what I think is all it's important this don't reinvent the plumbing don't start from scratch use systems like containers on open shift to actually build the innovation in a smaller way without reinventing the plumbing you save a lot of issues on security a lot of issues on reinventing the wheel focus on that that's what we do as well if you want to hear more details again go in the second floor now let's talk about the engage that Jim mentioned before what I translate that engage is actually engaging you as a customer towards your success now what does commitment to success really mean and I want to reflect on that on a traditional IT company shows up with you talk the salesperson solution architect works with you consulting implements solution it comes over to support and trust me in a very traditional way the support guy has no clue what actually was sold early on it's what happens right and this is actually I think that red had better that we're not so silent we don't show our internal silos or internal organization that much today we engage in a way it doesn't matter from which team it comes we have a better flow than that you deserve how the sausage is made but we can never forget what was your business objective early on now how is Red Hat different in this and we are very strong in my opinion you might disagree but we are very strong in a virtual accounting right really putting you in the middle and actually having a solution architect work directly with support or consulting involved and driving that together you can also help us in actually really embracing that model if that's also other partners or system integrators integrate put yourself in the middle be around that's how we want to make sure that we don't lose sight of the original business problem trust me reducing the hierarchy or getting rid of hierarchy and bureaucracy goes a long way now this is how we configured this is how we engage and this is how we are committed to your success with that I'm going to introduce you to John Alessio that talks more about some of the innovation done with customers thank you [Music] good morning I'm John Alessio I'm the vice president of Global Services and I'm delighted to be with you here today I'd like to talk to you about a couple of things as it relates to what we've been doing since the last summit in the services organization at the core of everything we did it's very similar to what Marco talked to you about our number one priority is driving our customer success with red hat technology and as you see here on the screen we have a number of different offerings and capabilities all the way from training certification open innovation labs consulting really pairing those capabilities together with what you just heard from Marco in the support or cee organization really that's the journey you all go through from the beginning of discovering what your business challenge is all the way through designing those solutions and deploying them with red hat now the highlight like to highlight a few things of what we've been up to over the last year so if I start with the training and certification team they've been very busy over the last year really updating enhancing our curriculum if you haven't stopped by the booth there's a preview for new capability around our learning community which is a new way of learning and really driving that enable meant in the community because 70% of what you need to know you learned from your peers and so it's a very key part of our learning strategy and in fact we take customer satisfaction with our training and certification business very seriously we survey all of our students coming out of training 93% of our students tell us they're better prepared because of red hat training and certification after Weeds they've completed the course we've updated the courses and we've trained well over a hundred and fifty thousand people over the last two years so it's a very very key part of our strategy and that combined with innovation labs and the consulting operation really drive that overall journey now we've been equally busy in enhancing the system of enablement and support for our business partners another very very key initiative is building out the ecosystem we've enhanced our open platform which is online partner enablement network we've added new capability and in fact much of the training and enablement that we do for our internal consultants our deal is delivered through the open platform now what I'm really impressed with and thankful for our partners is how they are consuming and leveraging this material we train and enable for sales for pre-sales and for delivery and we're up over 70% year in year in our partners that are enabled on RedHat technology let's give our business partners a round of applause now one of our offerings Red Hat open innovation labs I'd like to talk a bit more about and take you through a case study open innovation labs was created two years ago it's really there to help you on your journey in adopting open source technology it's an immersive experience where your team will work side-by-side with Red Hatters to really propel your journey forward in adopting open source technology and in fact we've been very busy since the summit in Boston as you'll see coming up on the screen we've completed dozens of engagements leveraging our methods tools and processes for open innovation labs as you can see we've worked with large and small accounts in fact if you remember summit last year we had a European customer easier AG on stage which was a startup and we worked with them at the very beginning of their business to create capabilities in a very short four-week engagement but over the last year we've also worked with very large customers such as Optim and Delta Airlines here in North America as well as Motability operations in the European arena one of the accounts I want to spend a little bit more time on is Heritage Bank heritage Bank is a community owned bank in Toowoomba Australia their challenge was not just on creating new innovative technology but their challenge was also around cultural transformation how to get people to work together across the silos within their organization we worked with them at all levels of the organization to create a new capability the first engagement went so well that they asked us to come in into a second engagement so I'd like to do now is run a video with Peter lock the chief executive officer of Heritage Bank so he can take you through their experience Heritage Bank is one of the country's oldest financial institutions we have to be smarter we have to be more innovative we have to be more agile we had to change we had to find people to help us make that change the Red Hat lab is the only one that truly helps drive that change with a business problem the change within the team is very visible from the start to now we've gone from being separated to very single goal minded seeing people that I only ever seen before in their cubicles in the room made me smile programmers in their thinking I'm now understanding how the whole process fits together the productivity of IT will change and that is good for our business that's really the value that were looking for the Red Hat innovation labs for us were a really great experience I'm not interested in running an organization I'm interested in making a great organization to say I was pleasantly surprised by it is an understatement I was delighted I love the quote I was delighted makes my heart warm every time I see that video you know since we were at summit for those of you who are with us in Boston some of you went on our hardhat tours we've opened three physical facilities here at Red Hat where we can conduct red head open Innovation Lab engagements Singapore London and Boston were all opened within the last physical year and in fact our site in Boston is paired with our world-class executive briefing center as well so if you haven't been there please do check it out I'd like to now talk to you a bit about a very special engagement that we just recently completed we just recently completed an engagement with UNICEF the United Nations Children's Fund and the the purpose behind this engagement was really to help UNICEF create an open-source platform that marries big data with social good the idea is UNICEF needs to be better prepared to respond to emergency situations and as you can imagine emergency situations are by nature unpredictable you can't really plan for them they can happen anytime anywhere and so we worked with them on a project that we called school mapping and the idea was to provide more insights so that when emergency situations arise UNICEF could do a much better job in helping the children in the region and so we leveraged our Red Hat open innovation lab methods tools processes that you've heard about just like we did at Heritage Bank and the other accounts I mentioned but then we also leveraged Red Hat software technologies so we leveraged OpenShift container platform we leveraged ansible automation we helped the client with a more agile development approach so they could have releases much more frequently and continue to update this over time we created a continuous integration continuous deployment pipeline we worked on containers and container in the application etc with that we've been able to provide a platform that is going to allow for their growth to better respond to these emergency situations let's watch a short video on UNICEF mission of UNICEF innovation is to apply technology to the world's most pressing problems facing children data is changing the landscape of what we do at UNICEF this means that we can figure out what's happening now on the ground who it's happening to and actually respond to it in much more of a real-time manner than we used to be able to do we love working with open source communities because of their commitment that we should be doing good for the world we're actually with red hat building a sandbox where universities or other researchers or data scientists can connect and help us with our work if you want to use data for social good there's so many groups out there that really need your help and there's so many ways to get involved [Music] so let's give a very very warm red hat summit welcome to Erica kochi co-founder of unicef innovation well Erica first of all welcome to Red Hat summit thanks for having me here it's our pleasure and thank you for joining us so Erica I've just talked a bit about kind of what we've been up to and Red Hat services over the last year we talked a bit about our open innovation labs and we did this project the school mapping project together our two teams and I thought the audience might find it interesting from your point of view on why the approach we use in innovation labs was such a good fit for the school mapping project yeah it was a great fit for for two reasons the first is values everything that we do at UNICEF innovation we use open source technology and that's for a couple of reasons because we can take it from one place and very easily move it to other countries around the world we work in 190 countries so that's really important for us not to be able to scale things also because it makes sense we can get we can get more communities involved in this and look not just try to do everything by ourselves but look much open much more openly towards the open source communities out there to help us with our work we can't do it alone yeah and then the second thing is methodology you know the labs are really looking at taking this agile approach to prototyping things trying things failing trying again and that's really necessary when you're developing something new and trying to do something new like mapping every school in the world yeah very challenging work think about it 190 countries Wow and so the open source platform really works well and then the the rapid prototyping was really a good fit so I think the audience might find it interesting on how this application and this platform will help children in Latin America so in a lot of countries in Latin America and many countries throughout the world that UNICEF works in are coming out of either decades of conflict or are are subject to natural disasters and not great infrastructure so it's really important to a for us to know where schools are where communities are well where help is needed what's connected what's not and using a overlay of various sources of data from poverty mapping to satellite imagery to other sources we can really figure out what's happening where resources are where they aren't and so we can plan better to respond to emergencies and to and to really invest in areas that are needed that need that investment excellent excellent it's quite powerful what we were able to do in a relatively short eight or nine week engagement that our two teams did together now many of your colleagues in the audience are using open source today looking to expand their use of open source and I thought you might have some recommendations for them on how they kind of go through that journey and expanding their use of open source since your experience at that yeah for us it was it was very much based on what's this gonna cost we have limited resources and what's how is this gonna spread as quickly as possible mm-hmm and so we really asked ourselves those two questions you know about 10 years ago and what we realized is if we are going to be recommending technologies that governments are going to be using it really needs to be open source they need to have control over it yeah and they need to be working with communities not developing it themselves yeah excellent excellent so I got really inspired with what we were doing here in this project it's one of those you know every customer project is really interesting to me this one kind of pulls a little bit at your heartstrings on what the real impact could be here and so I know some of our colleagues here in the audience may want to get involved how can they get involved well there's many ways to get involved with the other UNICEF or other groups out there you can search for our work on github and there are tasks that you can do right now if and if you're looking for to do she's got work for you and if you want sort of a more a longer engagement or a bigger engagement you can check out our website UNICEF stories org and you can look at the areas you might be interested in and contact us we're always open to collaboration excellent well Erica thank you for being with us here today thank you for the great project we worked on together and have a great summer thank you for being give her a round of applause all right well I hope that's been helpful to you to give you a bit of an update on what we've been focused on in global services the message I'll leave with you is our top priority is customer success as you heard through the story from UNICEF from Heritage Bank and others we can help you innovate where you are today I hope you have a great summit and I'll call out Jim Whitehurst thank you John and thank you Erica that's really an inspiring story we have so many great examples of how individuals and organizations are stepping up to transform in the face of digital disruption I'd like to spend my last few minutes with one real-world example that brings a lot of this together and truly with life-saving impact how many times do you think you can solve a problem which is going to allow a clinician to now save the life I think the challenge all of his physicians are dealing with is data overload I probably look at over 100,000 images in a day and that's just gonna get worse what if it was possible for some computer program to look at these images with them and automatically flag images that might deserve better attention Chris on the surface seems pretty simple but underneath Chris has a lot going on in the past year I've seen Chris Foreman community and a space usually dominated by proprietary software I think Chris can change medicine as we know it today [Music] all right with that I'd like to invite on stage dr. Ellen grant from Boston Children's Hospital dr. grant welcome thank you for being here so dr. grant tell me who is Chris Chris does a lot of work for us and I think Chris is making me or has definitely the potential to make me a better doctor Chris helps us take data from our archives in the hospital and port it to wrap the fastback ends like the mass up and cloud to do rapid data processing and provide it back to me in any format on a desktop an iPad or an iPhone so it it basically brings high-end data analysis right to me at the bedside and that's been a barrier that I struggled with years ago to try to break down so that's where we started with Chris is to to break that barrier between research that occurred on a timeline of days to weeks to months to clinical practice which occurs in the timeline of seconds to minutes well one of things I found really fascinating about this story RedHat in case you can't tell we're really passionate about user driven innovation is this is an example of user driven innovation not directly at a technology company but in medicine excuse me can you tell us just a little bit about the genesis of Chris and how I got started yeah Chris got started when I was running a clinical division and I was very frustrated with not having the latest image analysis tools at my fingertips while I was on clinical practice and I would have to on the research so I could go over and you know do line code and do the data analysis but if I'm always over in clinical I kept forgetting how to do those things and I wanted to have all those innovations that my fingertips and not have to remember all the computer science because I'm a physician not like a better scientist so I wanted to build a platform that gave me easy access to that back-end without having to remember all the details and so that's what Chris does for us is brings allowed me to go into the PAC's grab a dataset send it to a computer and back in to do the analysis and bring it back to me without having to worry about where it was or how it got there that's all involved in the in the platform Chris and why not just go to a vendor and ask them to write a piece of software for you to do that yeah we thought about that and we do a lot of technical innovations and we always work with the experts so we wanted to work with if I'm going to be able to say an optical device I'm going to work with the optical engineers or an EM our system I'm going to work with em our engineers so we wanted to work with people who really knew or the plumbers so to speak of the software in industry so we ended up working with the massive point cloud for the platform and the distributed systems in Red Hat as the infrastructure that's starting to support Chris and that's been actually a really incredible journey for us because medical ready medical softwares not typically been a community process and that's something that working with dan from Red Hat we learned a lot about how to participate in an open community and I think our team has grown a lot as a result of that collaboration and I know you we've talked about in the past that getting this data locked into a proprietary system you may not be able to get out there's a real issue can you talk about the importance of open and how that's worked in the process yeah and I think for the medical community and I find this resonates with other physicians as well too is that it's medical data we want to continue to own and we feel very awkward about giving it to industry so we would rather have our data sitting in an open cloud like the mass open cloud where we can have a data consortium that oversees the data governance so that we're not giving our data way to somebody else but have a platform that we can still keep a control of our own data and I think it's going to be the future because we're running of a space in the hospital we generate so much data and it's just going to get worse as I was mentioning and all the systems run faster we get new devices so the amount of data that we have to filter through is just astronomically increasing so we need to have resources to store and compute on such large databases and so thinking about where this could go I mean this is a classic feels like an open-source project it started really really small with a originally modest set of goals and it's just kind of continue to grow and grow and grow it's a lot like if yes leanest torval Linux would be in 1995 you probably wouldn't think it would be where it is now so if you dream with me a little bit where do you think this could possibly go in the next five years ten years what I hope it'll do is allow us to break down the silos within the hospital because to do the best job at what we physicians do not only do we have to talk and collaborate together as individuals we have to take the data each each community develops and be able to bring it together so in other words I need to be able to bring in information from vital monitors from mr scans from optical devices from genetic tests electronic health record and be able to analyze on all that data combined so ideally this would be a platform that breaks down those information barriers in a hospital and also allows us to collaborate across multiple institutions because many disorders you only see a few in each hospital so we really have to work as teams in the medical community to combine our data together and also I'm hoping that and we even have discussions with people in the developing world because they have systems to generate or to got to create data or say for example an M R system they can't create data but they don't have the resources to analyze on it so this would be a portable for them to participate in this growing data analysis world without having to have the infrastructure there and be a portal into our back-end and we could provide the infrastructure to do the data analysis it really is truly amazing to see how it's just continued to grow and grow and expand it really is it's a phenomenal story thank you so much for being here appreciate it thank you [Applause] I really do love that story it's a great example of user driven innovation you know in a different industry than in technology and you know recognizing that a clinicians need for real-time information is very different than a researchers need you know in projects that can last weeks and months and so rather than trying to get an industry to pivot and change it's a great opportunity to use a user driven approach to directly meet those needs so we still have a long way to go we have two more days of the summit and as I said yesterday you know we're not here to give you all the answers we're here to convene the conversation so I hope you will have an opportunity today and tomorrow to meet some new people to share some ideas we're really really excited about what we can all do when we work together so I hope you found today valuable we still have a lot more happening on the main stage as well this afternoon please join us back for the general session it's a really amazing lineup you'll hear from the women and opensource Award winners you'll also hear more about our collab program which is really cool it's getting middle school girls interested in open sourcing coding and so you'll have an opportunity to see some people involved in that you'll also hear from the open source Story speakers and you'll including in that you will see a demo done by a technologist who happens to be 11 years old so really cool you don't want to miss that so I look forward to seeing you then this afternoon thank you [Applause]