(upbeat music) >> Hey, welcome back everyone to theCUBE's coverage of AWS re:Invent 2021. I'm John Furrier, your host of theCUBE. We've got two sets on the show floor, it's a virtual event, we've got the hybrid stream going, check out all the content we're here for wall-to-wall coverage. It's all been about data cloud transformation, culture change, and making things happen. I got a great segment here with Accenture, Chris Copeland, CTO of Accenture's Federal Services, and Mark Kim, the CEO of Municipal Securities Rulemaking Board, also known as the MSRB. Welcome to theCUBE. >> Thank you, John, it's a pleasure to be here. >> Thanks for coming, first of all, explain what the Municipal Rulemaking Board does, so people know what it is and we'll jump in. >> Sure, thank you, John, for the opportunity to have this conversation, the MSRB serves as the principal regulator of the $4 trillion Municipal Securities market. So Municipal Securities or muni-Bonds as there're most commonly known, finance the majority of this nation's infrastructure from the public schools that educate our kids to the hospitals that care for our sick. Muni-bonds even finance the airport that we flew into to get to this conference. But in addition to writing the rules that regulate this market, the MSRB also provides the technology infrastructure that supports this market. So, in addition to being a financial regulator, the MSRB is also a technology company and we saw the future of technology and cloud computing and that was our decision to embrace that future and to move the MSRB to the cloud. >> Correct, and obviously, Chris, this is critical infrastructure, you're talking about, legacy, has a lot of legacy as well. A lot of data, money's involved. I mean all the wrappings of transformation stories there. >> Yeah, and it's great. I mean, the MSRB and Mark in particular really had the right mindset of understanding that, we all talk about migrating to the cloud. That's really just the beginning. Like it's really about once you're in the cloud, the aperture that opens up the art of the possible and what you can really do. And the MSRB is like right on all of it, right? It's all about data. It's all about transformation, but I think the key for that transformational success that we've seen, is understanding that the organization needs to change too. And that we need to enable that organization to really be productive and deliver on that mission in a cloud first world. >> Well, Mark, I want to get into this 'cause this has been a big part of my reporting this past year during the pandemic and maybe the year earlier. I saw the public sector in particular really forced it to change. >> Yeah. >> Cultural shift instantly, they had no choice. It was a forcing function and there was the haves and have nots, the ones who have done the work, put their toe in the water, invested in some technology, knew about cloud and then ones that weren't, and they were thrown in the water. They had to figure out how to swim very quickly. So take us through the importance of that because we heard today and even in the keynote with Swami on stage from Amazon saying governance could be an enabler, not an inhibitor. So you're in this world of obviously muni-bonds, I'm sure there's a lot of compliance involved. So, take us through the journey, how you guys changed the culture? What was the outcome? Take us a quick highlight on the whole process. >> Absolutely, so, for the MSRB, the cloud migration was always about way more than just moving our applications from our servers to AWS's servers. This was an opportunity for the organization to put in place a cultural transformation. And that's the power of this opportunity for the MSRB. We were able to make a commitment to our people, which we did right at the outset, that we were going to bring all of our people with us on this journey to the cloud. This was a major investment in re-skilling and retraining our staff. We didn't have staff who had experienced migrating applications to the cloud. We didn't have software engineers who had prior experience working in cloud native environments. We trained them and we made that commitment to do that and to bring all of our people along. And that has enabled the MSRB to create a culture of innovation, of teamwork. It also allowed us to break down some silos within our organization. Not only within the IT organization, but between IT and business, it was a transformational opportunity. >> I mean, effecting change is hard, what was the learnings? When did you realize it's working? (John laughs) >> So having completed the migration itself, one of my fears was we've just literally spent millions of dollars investing in our staff, re-skilling and retraining them. We've just gone through a very technical, highly complex migration. These are people who are in high demand. Not to mention that AWS decided to put HQ2 right outside of Washington DC, announced plans to hire 10,000 people over the next 10 years. So I was worried on the other side of the migration that we would have a talent drain, and the best proof that I have that we've got our cultural transformation underway and going in the right direction is we didn't see that brain drain. We have staff that want to stay at the MSRB, that are excited about being able to continue to learn about new technologies, staff that are excited to be kind of on the cutting edge of financial regulation and being a part of building the future of the MSRB. >> Okay, there's a purpose there, I mean, I think this is, this highlights this whole conference here at re:Invent. I was just talking to someone off camera during lunch and like, it's an Amazon learning Conference as they say that their humble is learning, but it's also a thought leadership conference because they're introducing new stuff that's actually like, it gets the juices flowing and you're like, wait a minute, I can do more things. So, it's got that kind of conference, ted kind of vibe to it, plus it's real. >> I think that's one of the best benefits that we saw as part of this program that, and we talk a lot about how to infuse innovation into the fabric of your DNA and organization, and I don't think that personified itself anywhere that I've seen as well as at the MSRB. Mark was talking about people wanting to stay and work there. I'll even, I think he's understating it. People were excited about the process-- >> Yeah, they want to come to work everyday. >> There was competitions going on, on who was going to get certified. There was challenges about who's going to learn the most cloud and that desire to really continuously improve and bring those new innovations was unparalleled that I've seen. What Mark and the MSRB don't have the luxury of just keeping pace with those that they regulate. They've got to stay ahead. >> Yeah. >> And if you're going to stay ahead, you've got to have that innovative culture and you've got to take change as something that isn't this big mountain to climb, but something that's actually exciting to do every day. And I think it really, really came out in the program here. >> That's one of the things I think it's one of the smartest moves you can make and I think you've made it, by getting the people on the right wave of technology is a retention bonus. >> Absolutely. >> It's not just keeping them happy 'cause if you're working on cool stuff, it's fun. >> Right. >> But if you get them on the right way where they're constantly learning, and then they've to be a part of something. >> Yeah. >> This cloud migration, I think that's a real retention thing. Do you agree, you've seen the same thing? >> Yeah, absolutely. Its such a motivator to know that our staff is front and center leading the charge in transforming the MSRB. Not only culturally but also digitally. >> Yeah. >> And bringing us into the future. >> Okay, so I got to put you on the spot because I'm want to put my evil genius hat on for a second. Okay, I want to make money, I'm a FinTech arbitrager, I want to get in and work the muni-bond data angle, obviously worry about, you've got a lot of oversight, governance, regulation. Can you move fast enough to protect the data to make sure things are stable? Take us through that because there's a lot of money involved talking about like a serious part of our economy and a financial system. >> Yeah. >> It's critical infrastructure. >> Yeah. >> So, you got to also have that balance of innovation and compliance and governance without getting in the way. >> Absolutely. >> Take us through how you handle that. >> Absolutely, as a financial regulator that provides the market with its technology infrastructure, failure is not an option nor is falling behind the times. We have to evolve with our evolving market. And the pace of change is moving faster and faster. If you look at today, what's different about the MSRB being in the cloud than route being on-prem in our data centers, for our stakeholders, we don't have customers as a financial regulatory we have stakeholders, the entities that we regulate and the entities that we protect, our stakeholders will see systems that are more available. In the first 12 months of operations in the cloud, we achieved over 99.98% system availability. Performance has improved in our own internal benchmark tests, our systems are running 30% faster than they were and then finally our systems are more secure. This is a hard one to quantify or to explain or to kind of deliver to customers, but I-- >> There's no ROI conversation when you've been hacked. >> Exactly, I am-- >> Its only a disaster. >> But I am confident that our systems are more secure today in the cloud, than they were on-prem in our data centers. >> Yeah, Chris, this is a huge thing. I'm not going to rant a little bit, I'll do a side rant, but everyone who watches theCUBE knows I'm kind of a digital hawk. I truly believe that the red line needs to be changed because we are being attacked at a cyber level and almost like the, I get to see people being excited to work there because it's almost like the military, you got to protect. There's so much downsized, not so much justification of ROI. This is critical infrastructure, financial systems and databases. And there's no malice, there's no government forces to protect you. >> I mean, Mark said it well, failure isn't an option, right? And I think what we're seeing and why everyone is really rapidly moving to the cloud is you cannot get that level of cybersecurity, you cannot get that real time information access, and then run your models to look for trends of where the threats are maybe coming from, and proactively address those threats. You can't do that in a legacy infrastructure model on-prem, you've got to embrace the power of the cloud and the services that the AWS cloud provides to be able to truly try to stay ahead. I mean, you have to bring that innovation every day in your lunch bag and say, how are we going to use these tools that only the cloud affords us to bring security to the forefront? >> And John, can I add on that point? 'Cause I think it's an important one around security. In the legacy environment, in our data centers, the MSRB was handling security by ourselves, and I think one of the biggest lessons learned for us is pick your partners carefully. >> Yes. >> We chose AWS and we chose Accenture Federal Services and we've now tripled our investments in security, both what Amazon is investing in their infrastructure, we've also have AFS providing managed security services for the MSRB in addition to our own security team. So we've literally tripled our security. >> It's interesting and I think that's one of the reasons why you mentioned the retention thing and why people are happy is, it attracts a certain kind of individual to work there. It's the elite tech athlete, we call them, because they like, want the action, the young kids there, they want the tech, they don't want to be boring. So, what better wave to ride when you know there's a lot to protect, again, back to the cyber, this is huge cultural shift in the new generation coming in versus the old IT. The old IT was okay, we're operational, keep the lights on, add some servers, now it's like a lot more is at stake. >> Yeah. >> Okay, great, I know we don't have a lot of time left, but I do want to get the data question. I have to ask you-- >> Sure. >> You're a data company as well, you got to watch the data, what's the vision and data? How are you looking at the data with your team? >> So data is the future of the MSRB and we will remain a financial regulator and write the rules that regulate this market, that's our core mission and we will always do that. We will also always be a technology firm that provides the technology infrastructure for this market. But in the future what the cloud has enabled us to do is to become a data company. We serve as the central repository of market data for this $4 trillion market. And we now, thanks to almost infinite scalable computing power storage, we now have the ability to leverage cloud tools like artificial intelligence, machine learning, to actually get at an unlock insight from the vast amounts of market data that we have and deliver that to the industry that we regulate and serve. >> And you guys have so much headroom because Chris, with Graviton3-- >> Yep. >> And the Stack, you can actually write the apps built for the performance, for your needs. >> That's right. >> Yes. >> For the data needs, 'cause that's your advantage. >> That's right. >> Yeah, it's just incredible. I just find it like, I haven't seen anything like this since the shift from client server to inter networking back in the 90s where you saw a sea change of capabilities just completely change over, it's been pretty incredible. >> Yeah. >> Okay, final word. Just re:Invent, what do you guys think? >> This is my first business trip since the pandemic started and it's fantastic to be with people, to see people to do this in person instead of virtually, so thank you for this opportunity. >> I know, I felt so amazed. Chris, what about you, what's your take? >> It's wonderful to be here, it's great being back, back out in the world I guess. >> Yep >> Getting to meet with Mark, where we're not looking at a screen at each other, meeting with peers, but also just the collaboration and innovation you're going to get in an environment like this and the energy that it brings, you just can't match that. So it's been a great show so far and I'm looking forward to the rest of it. >> The phrase I hear a lot on theCUBE, also I say it a lot, a kid in the candy store 'cause there's so much coming out, just the capabilities, you're starting to see more ease of use, more infrastructure as code now, data as code, a lot of great stuff, all part of the cloud transformation. So great for coming on and sharing the story, Mark, I appreciate it. >> Thank you John. >> It's good to hear about your awesome program, Chris, thanks for coming on too. >> Yep, thanks for having us. >> Appreciate it, okay, Cube Coverage here in Las Vegas. I'm John Furrier, you're watching theCUBE, the leader in global tech coverage, thanks for watching. (upbeat music)

>> From around the globe it's theCUBE, with digital coverage of AWS Public Sector Partner Awards brought to you by Amazon Web Services. >> Hello everyone. Welcome to the special CUBE coverage Of AWS Partner Awards Show. I'm John Furrier, host of theCUBE. We're here in our Palo Alto, California studio doing the remote interviews with our quarantine crew. Obviously during this time of COVID we're remote with the best Remote Work Solution Award for AWS Partner Awards goes to Tyler Technologies and the City of Alvin Municipal Court, and we have Sandy Peters, Vice President General Manager of Virtual Courts, an Incode court system. Sandy is here to talk about that and Sonya Cates, who's the City of Alvin's Municipal Court Court Administrator. Welcome and congratulations for the Best Remote Work Solution. We're remote! Congratulations. >> Thank you. >> (chuckles) Thanks, John, thanks. >> Okay so Sandy I'll start with you. Tyler Technologies, you're the General Manager of the Incode Court. This is a solution that you're deploying with the city of Alvin to do some things. Take a minute to explain what you guys are doing together, what does your group at Tyler do and how is it working with City of Alvin? >> Yeah John, Tyler Technologies is just completely focused on local, state and federal government software and services and particularly, the Incode court application focuses on municipal court, which is what Sonya is the Court Administrator for in Alvin. We have about 900 clients across the US that do that same thing. We had this idea about coming up with a remote solution for ability for someone to, instead of having to go to court to see a judge that they could do that remotely and really have the same experience and so we sort of launched off on that and worked with several different of our clients and came up with a way for that to happen. Sonya got involved in it very early on and has been instrumental in helping us continue to make it successful. >> Sonya, talk about the City of Alvin's municipal court system. Obviously with COVID people are sheltering in place and they're not moving around much. You have to have a solution. Talk about the partnership with Tyler. How did this come together, how do you guys work? Take us through that. >> Well we have a great relationship with Tyler Technologies. They are very instrumental in our day-to-day processing. They sent out an email with the idea, due to COVID, and soon as we received the email we decided that was the best solution for our court and we just immediately jumped on board with it so we could resolve cases and not get behind. >> So the Virtual Court means, okay, I get a ticket, I want to appeal it, normally I'd show up and now I can't so it interfaces it? Take me through the solution and where does AWS fit into all this? I'm assuming it's on the cloud. >> It definitely is on the cloud, John, and that's exactly right. So if you get a citation, sometimes you may want to appeal it; sometimes you just want to find out what your options are and you are going to go appear before a judge. You can do that remotely now through our application. It supports all the video, you can upload documents, exchange those supporting documents and then it interfaces with our case management system so that, as changes are made on the case, they're reflected and the defendant can see those and so it just, really, the whole idea is remotely being able to go before the judge, find out what your options are go through that process, and then at the very end it gives them a way to completely take care of that case and within a few minutes it can be completely resolved. >> Sonya take us through the City of Alvin's court system there. What's the challenges that you have and what was some of the feedback when you first brought this out? Take us through what happened. >> Well, to be honest, for us it was unknown territory. We were a little nervous, we were a little scared to do something of this sort but with the situation at hand we had to figure out something and this was the best fit for us. There was other options available but we prefer to stay within Tyler and utilize the system to its fullest so that's why we just said, "Okay, let's do this." I have a judge that's amazing that is very tech savvy and he was on board and my city manager. So just working with Tyler each step of the way and them comforting us, in a sense, to let us know, "Hey it's okay. "We're here each step of the way. "We'll build this together," and that's kind of where we started with the whole project. >> So this is a low-hanging fruit, obviously. It's not jury, I'm assuming. Not a jury kind of situation. It's more of other, non-jury activities, right? >> Right. It's the day-to-day court, you know, non-jury. We're not doing any jury trials right now until after the governor allows us. So it's just the regular, you know, pre-trials, the attorney dockets, arraignments and those sorts of cases. >> I'd love to be on the planning sessions as you start to roll out the software for jury selection. We'll go into that- >> I'm excited, I'm ready. >> Kind of like, what's your Facebook handle look like? (laughs) >> Yeah. >> You know, it's going to be digital surveillance. I don't know, could be crazy. But this is the future. This is what we're talking about here. This is all cloud scale. One of the benefits of cloud is taking things and doing experiments. We hear that all the time. Take us through the judge. So you said he's tech savvy. Are these like Zoom-like calls, is there a workflow? I'm just trying to envision what stood up in terms of the Incode Virtual Court side, Sandy. Sonya, what's it like? Take me through the experience. >> Well everything's tied in together, whereas Zoom and other options out there, it's separated from your software. So that was one of the perks of going through Tyler with this Virtual Court is because everything's tied into one. We don't have to enter data or anything. After the docket's over it's all live. Our forms, as soon as the defendant and the judge make an agreement, it's put into TCM where the defendant can see it live, sign the orders and immediately get it back to us and there's no delay time, there's no down time, and it's housed in one. So we're not having to miss data or, you know, it eliminates a lot of errors, clerical errors or cases from being missed. >> And the judge handles everything, right? He deals with the personal interactions, reviews the data, the defendant makes their case? >> Well (crosstalk), the clerics do a lot, too. He's talking, and as he's talking, we're entering his orders as he's speaking. >> So it's real-time- >> So we're interacting. >> This is true agility. Sandy, this is the future. This is where the solutions start to get the scale. So what's next? What is the vision? How do you guys see the next step because we all know that COVID will be over soon, we hope faster than it's happened, but it'll be a hybrid world and I think this shows a template for efficiencies. >> Right. Yes, yeah, I think that's a great point and it is the future. We're going to continue to leverage our relationship with AWS which has just been incredible through this process and went way beyond what we were expecting just in terms of resources and helping us even just within our own development processes, as we brought something to scale and in learning how to load test and really build applications that can scale out. So we believe it is the future and Sonya makes a great point many times because they live in an area where, sometimes, there's other natural disasters, like hurricanes, that can disrupt what's going on for them. But then, also, as you just think about, really, what I would call responsibility. As we move forward, we have a responsibility to provide ways that people can take care of things and not put themselves at risk as we move into the future, past COVID. So we're going to continue to leverage the technology that AWS provides, the scalability, how we can load test and everything and it was really a no-brainer for us to run this application on the AWS services for us. >> And Sonya, it's also not just about justice, not only getting the folks who are speeding and taking care of the penalties there, but it's also potentially for justice. If someone is not guilty or they want to get... business has to continue, right? So this extends into the use case of remote, hybrid, the future, because- >> Oh yes. >> Work can be distributed. Now you have efficiencies. This is going to create a connected system, which ultimately can be a connected community. >> Yeah, and it's going to reduce the failure to appear for court cases, also, so that'll be less warrants, more compliance, and it's a better relationship between us, the court, and our defendants, because they have the option of not having to leave work or miss appointments. You know, they can still tend to their case and do other things that they need to do without taking and spending, you know, couple of hours sitting in a room at the court. >> That's a huge point, Sandy. This is about resource utilization on both sides; not just the courts and the City of Alvin, on the municipal side, the citizens. It's efficiency. I mean how many people don't show up because they can't get out of work or they need to make their paycheck or they have their family needs need to be met. So all these things play into the psychology (chuckles) of life. This is digital life, virtualization of life. It really is a big thing. >> Yeah, yeah. I think you're exactly right, I mean, you're hitting on some great points. That's exactly right and when you think about what has to happen for you to go and maybe go before a judge and take off work, you got to go fight traffic, you got to find parking, you may have to have someone that takes care of your children. There's all sorts of things you're having to go through just to get down and be in front of a judge that this can help with and I think it's just one aspect, to your point, of really trying to think of really starting to help government think about how to be more customer centric, how to provide some ways for people to take care of what they need to take care of. So we're really trying, and your point about connected communities is a huge key point for us at Tyler, as we think of ways that we can help a community be more connected, for sure. >> Well you know I'm huge into whole civic relationships and having a productive government and having citizens be served for that reason and having it be a community, and now more than ever, transparency is helpful, right? This only helps things. So you guys are doing a really great job of, one, enabling a work environment remotely, in this case, it's for the courts to be operational, which they need to be, but it clearly can extend. So Sonya, I've got to ask you the question. I'd love to get your commentary on surprises when you rolled this out. You know, were people like, "Oh my god, no one's ever going to use it," or, "It's just too techie," or has there been any pleasant surprises or things that surprised you that you didn't think was going to happen? Give us some kind of commentary on some observations that you've seen from rolling out the Best Remote Work Solution. >> It's been very interesting. Our actual first defendant, he was elderly, and so we were kind of concerned. Okay, will he know how to connect and he did amazing. So that's kind of where we knew if we could reach the older generation and he can connect, all these younger defendants and younger people shouldn't have any issue. So we explained to him, "Hey, you're our first defendant. "This is new to us, it's new to you," and he did awesome. So that kind of gave us the confidence we needed to pursue it even more and push it out there and give the defendants options. There's been, we've looked (chuckles)... Some people forget, and so do I, that we're on camera and, you know (John laughs), we can see up noses, they forget they're in their vehicle, you know, it may hit a few bumps. >> John: There are dogs barking in the back (laughs). >> You know like, okay, maybe we need to pull over. (laughs) So it's been an experience but a pleasant experience and it gave us... We didn't want to backlog cases throughout this COVID and having the virtual option through Tyler has, we were, when COVID first started, we got behind, until we launched, we had about 800 cases we got behind on, and then soon as we launched out Virtual Court, now we're caught up, my court's running smooth, everything's great and there's no backlog of cases. >> Clear the backlog. The question I want to ask is that elderly first user. Did he or she get an early adopter discount on the sentence? (laughs) >> The judge was kind. (laughs) But he did awesome, I was shocked. >> I kind of resent the elderly remark, Sonya, but that's okay. (laughs) I think she's referring to me. >> No, no, no. He was in his 80s. >> Okay, I feel a little, I feel young, then. Well you guys, congratulations. I'd like to get your parting thoughts just with cloud technology. A lot of other folks out there are looking at re-imagining public service, specifically around these times where there's a lot of emotional stress, like, you got backlogged, you don't want to have the court get backlogged. I can see that. People don't want tickets hanging out there. But that kind of encapsulates people's feelings right now and I think remote citizenship is coming. Just your thoughts on how you see this as a beginning, starting point for cloud computing enabling the efficiencies, the solutions and the applications for a more connected community experience. Sonya, we'll start with you. >> Okay. I can see this, this is the way we're going to keep things. We like the option, the flexibility that our defendants, our citizens have. It's opened our eyes, and if there's other courts out there that are kind of hesitant to go ahead and jump in and do it, I strongly recommend just do it. It's scary in the very beginning because a lot of us were not used to it, but after you get through it and you go through the changes, it's so worth it in the end and you'll see such a... More of a compliance for both sides and, you know, it reduces the stress on staff having to send out mail notices for failure to appears and stuff of that sort. Reduce warrants. So it's been a win-win all the way around. So if I could reach any court out there that's kind of on the line of doing it, just do it. >> All right, yeah, great. Sandy. >> Yeah, and John, for us, cloud is the future. I mean every application we have, we're actively working, if it's not already a cloud-based solution, it will be and we're a huge believer in the scalability. But when you look at applications like this, as an example, of Tyler Virtual Court, where it's really a win-win situation. It's better for the court; they can continue to carry on their business; it's better for the citizen because now they can actually take care of something that they weren't going to be able to take care of in the past, and as we continue to find win-win solutions, cloud-based solutions are going to be at the core of that in terms of just how easy it is to access and roll out. So it's a big part of our future and we believe it's a big part of our customers' future, as well. >> Well congratulations. Modernization has positive impacts if done right. More time is freed up to work on maybe personal things and connect those communities and bring people together. Congratulations, Tyler Technologies and the City of Alvin for the Best Remote Work Solution and it's the court system. Get those tickets paid, clear that backlog and now you got all the time in the world, Sonya, to kind of work on other things. What do you do with all your free time? >> I'm going to take a vacation! (laughs) >> Thank you so much for having this conversation and, again, congratulations. Thanks for your time. >> Thank you. >> Thanks a lot, John, thank you. >> Okay this is the CUBE's covering of AWS Public Sector Partner Awards Show. I'm John Furrier with the Best Remote Work Solution. Thanks for watching. (futuristic marimba music)

>>from the >>Cube Studios in Palo Alto and Boston connecting with thought leaders all around the world. This is a cube conversation >>over and welcome to this special cube coverage of AWS Partner Awards show. I'm John Furrier, host of The Cube. We're here in our Palo Alto, California studio is doing the remote interviews with our quarantine Cruelty during this time of covert were remote with the best remote Work solution award for AWS Partner Awards goes to Tyler Technologies in the city of Alvin Municipal Court. And we have Sandy, Peter's vice president, general manager of virtual courts and in code court system. Sandy's here to talk about that. And Sonya Gates, who is a city of albums. Mutual court court administrator. Welcome. And congratulations for the best promote work solution. We're remote. Congratulations. Okay, so, CNI, I'll start with you. Tyler Technologies, You're the general manager of the encode Court. This is a vert. This is a solution that you're deploying with the city of Alvin to do some things. Take a minute to explain what you guys are doing together. What is your group of Tyler do And how is it working with City of Album? >>John Tyler Technologies is just completely focused on ah, local, state and federal government software and services. And, uh, particularly the code court application focuses on municipal court, which is what Sonya is the court administrator for Calvin. We have about 900 clients across the U. S that do that same thing. We had this idea about coming up with a remote solution for, ah, ability for someone toe instead of having to go to court to see a judge that they could do that remotely and really have the same experience. And so we sort of launched off on that Ah, and worked with several different of our clients and came up with a way for for that happens on you. I got involved in it very early on and has been instrumental in helping us continue to make it successful. >>When you talk about the city of albums based court system I've seen with Koven, people are sheltering in place and they're not moving around much. You have to have a solution. Talk about the partnership with Tyler. How did this come together? How do you guys were? Take us through that. >>Well, we we have a great relationship with Tyler Technologies. They are very instrumental in our day to day processing. They send out an email with the idea due to Coben, And as soon as we receive the email, we decided that was the best solution for for our court. And we just immediately jumped on board with it so we could resolve cases and not get behind. >>So the virtual court means okay, I get a ticket, I want to appeal it. No way would show up. And now I can't. So it interfaces and take me through the solution. And what is a best fit involved in some some things on the cloud. >>It definitely is on the cloud, John. And, um and that's exactly right. So if you get ah, you get a citation, sometimes you may want to appeal that sometimes you just wanna find out what your options are, and you are going to go appear before a judge. You can do that remotely now, through this through our application, it supports all the video. You can upload documents, exchange those ah, supporting documents. Ah, and ah. And then it interfaces with our case management system so that a sea change is we made on the case. They're reflected and the defendant can see those. And so it just really the whole idea is remotely being ableto go before the judge find out what your options are. Go through that process. And then at the very end, it gives them a way. The completely take care of that case on Within a few minutes, it could be completely resolved. >>So take us through the city of Alvin's court system there. What's the challenges that you have? Um And what was some of the feedback when you first brought this out? Take us through what happened? >>Well, to be honest, it was for us, it was unknown territory. We were a little nervous. We were a little scared to do something of this sort. But with the situation at hand, we had to figure out something, and this was the best fit for us. There was other options available, but we we prefer to stay within Tyler and utilize the system to its fullest. So that why we just said, Okay, let's do this. I have a judge. That's amazing. That is very tech savvy. And he was on board and my city manager. So just working with Tyler each way. You know, each step of the way, you know, in them comforting us in a sense, you know, to let us know. Hey, it's okay. We're here. Each step of the way will be built this together. And that's kind of where we started with the whole project. >>So this is a low hanging fruit. Obviously, it's not Jury, I'm assuming not a jury kind of situations. More of other non jury activities, right? >>It's the day to day court, you know, non jury. We're not doing any during Charles right now until after the governor allows us. So it's just the regular, you know, pre trials, the attorney dockets, arrangements and those sorts of cases. >>I'd be love to be on the planning sessions As you start to roll out the software for jury selection. We'll go into that kind of like what you're looking to look like, You know, it's going to be a digital surveillance. I don't know. It could be crazy, but this >>is the >>future. This is what we're talking about here. This is cloud scale. One of the benefits of cloud is is taking things and doing experiments. We hear that all the time. What's take us through the judge. So you see these tech savvy of these, like Zoom like, calls it like Is there a workflow trying? Envision what stood up in terms of the encode virtual courtside? Sandy, Sonia, What's What's it like? What's that? Take me through the experience? >>Well, everything's tied in together where a zoom and other options out there it's separated from your software so that, you know, that was one of the parts of going through Tyler with this virtual port is because everything's tied into one. We don't have to enter data or anything. After the dock, it's over. It's all live our forms. As soon as the defendant and the judge make an agreement, it put into TCM where the defendant can see it live, signed the orders and immediately get it back to us. And there's no delay time. There's no downtime, Um, and it's housed in one. So we're not having the mis data or, you know, it eliminates a lot of errors. Clerical errors are cases from being miss, >>and the judge handles everything right. He just he deals with the personal interactions reviews the data the defendant makes >>the clarity do a lot to. He's talking. And as he's talking, we're entering his orders as we speak. >>So it's real time thing. This is true agility. Sadie, this is the future. This is where the solutions start to get the scale. So what's next? What is the vision? How do you guys see the next step? Because, I mean, we all know that, you know, Kobe will be over soon. We hope faster than it's happened. But it will be a hybrid world. And I think this shows a template for efficiency. >>Yes. Yeah, I think that's a great point. And it is the future. We're going to continue to leverage our relationship with AWS, which has just been incredible to this process, and and, uh, we went way beyond what we were expecting just in terms of resource is and, uh, and helping us even just within our own development processes as we as we brought something to scale on in learning how to have a low test and, uh, really build applications that can scale out. And so we believe it is the future. And ah, Sonia makes a great point many times because they live in an area where sometimes there's other natural disasters, like hurricanes that can disrupt what's going on for them. Ah, but then also as you, as you just think about really what I would call a responsibility. As we move forward, we have a responsibility to provide ways that people can take care of things Ah, and not put themselves at risk. And a swee move into the future past Covad. Then s O. We're going to continue to leverage the technology that AWS provides the scalability, the how we can load test and everything. And, uh and it was really a no brainer for us toe run this application on the AWS services for us >>and Sonia. It's also not just about justice, not only getting the folks who are speeding and taking care of the penalties there, but it's also potentially for justice. If someone is not guilty or they want to get business has to continue, right? So this extends into the use case of remote hybrid the future because our work can be distributed now you have efficiencies. This is going to create a connected system which ultimately can be a connected community. >>Yeah, and it's going to reduce the failure to a rate here for court cases. Also, um, so that'll be less warrant more compliant, Um, in the easier. Well, it's a better relationship between us, the court and our defendants because they have the option of not having to leave work or miss appointments. You know, they can still attended their case and do other things that they need to do without taking a spin. A, you know, a couple of hours and sit in a room. And you know the court. >>That's a huge point. Sandy. This is about resource utilization on both sides, not just the court's and the city of Alvin on the municipal side. The citizens, it's efficiency. I mean, how many people don't show up because they can't get out of work or they need to make their paycheck or they have their their family? These need to be met. So all these things play into the psychology of of the way of life. This is digital life, virtualization of of the of life. It really is a big thing. >>Yeah. Yeah, I think I think you're exactly right. I mean you're hitting on some of the some great points. That's exactly right. And when you think about what has to happen for you to go and maybe go before a judge and ah, take off work, you've got to go buy traffic, find parking. You may have to have someone that takes care of your Children. There's there's all sorts of things that you're having to go through just to get down and and be in front of a judge that this can help with. And I think it's just one aspect to your point, really trying to think of, uh, really starting to help government think about how to be more customer centric out of provide some ways for people Teoh take care of of what they need to take care of. Uh and, uh and so we're really trying in your your point about connected communities. Is is a huge key point for us at Tyler, as we think of ways that we can help a community be more connected for sure. >>Well, you know, I'm huge into whole civic relationships and having a productive government and having citizens be served for that reasons and having it be a community. And this and now more than ever, transparency is helpful, right? This only helps things. So you guys are doing a really great job of one enabling a work environment remotely. In this case, it's for the courts to be operational. Is they need to be, But it clearly can extend. So, Sanjay, I gotta ask you the question. I'd love to get your commentary on surprises when you rolled this out. You know where people like Oh, my God, no one's ever going to use it or it's just too techy. Or has there been any pleasant surprises or things that surprised you that you didn't think was gonna happen to >>give us >>some kind of commentary on some observations that you've seen from from remote working, rolling out the best remote work solution? >>It's been very interesting. Um, we read our actual first defendant. He was elderly, and so we were kind of concerned. Okay, well, we know how to connect, you know, and he did amazing. So that's kind of where we knew if if we could reach the older generation and he can connect all these younger defendants and you know, younger people what shouldn't have any issues. So he was, you know, we explained to him, Hey, you're our first defendant. This is new to us. It's new to you. And he did awesome. So that kind of gave us the confidence we needed to pursue it even more and push it out there and give the defendants options. There's been, um we've looked. Some people forget, and so do I. That were on camera. And, you know, we see up with this, um, they forget their vehicle, you know, made it a few bumps, but it was like walking in the background. Yeah. Um, so it's been It's been an experience, but a pleasant experience. And it gave us where we didn't want a backlog of cases. There are over and having the virtual option through Tyler has We were like, Oh, it first started. We got behind until we launched about. We had about 800 cases we got behind on. And then as soon as we launched out virtual port. Now we're caught up, my courts running smooth, everything's great, and there's no backlog of cases. >>Clear. The backlog of the question I want to ask is that elderly first a user that did he or she get an early adopter discount on the sentence? >>Fine. Yeah, I was shocked. >>I kind of resent the elderly remark. I think he's referring to me. >>No, no, no, he was and he was in his eighties. >>Okay, I feel I feel young men while you guys congratulations. I like to get your parting thoughts. Just with cloud technology. A lot of other folks out there are looking at re imagining public service specifically around these times where there's a lot of emotional stress, like you got back long. You don't want to have the court get back. You can see that people don't want tickets hanging out there. But that kind of encapsulate people's feelings right now. And I think remote citizenship is coming. Just your thoughts on how you see this as a beginning starting point for cloud computing enabling the efficiencies, the solutions and the applications for more connected community experience. So we'll start with you. >>Okay. Um, I can see this. This is the way we're going to keep things. We like the option. The flexibility that are defendants or citizens have, um it it's opened our eyes And if you're if there's other courts out there that are kind of hesitant to go ahead and jump in and do it, I strongly recommend Just do it. It's It's scary in the very beginning because a lot of us, we're not used to it. But after you get through it and you go through the changes, it's It's so working in the end and you'll see such a more of a compliance for both sides and you know, it reduces the stress on staff. Having to send out Mel notice is, you know, for fire to appears and stuff of that sort produced warrants. So it's been a win win all the way around. Um, so if I could reach any court out there, that's kind on the line of doing that. Just just do it, >>Alright? Yeah, great. Sandy >>Gun and yeah, John. For us, Cloud is the future. I mean, every every application we have. Ah, we're actively working. If it's not already a cloud based solution, it will be Ah, and And we're a huge believer in the scalability. But But when you look at applications like this is as an example, Ah Tyler, virtual court, where it's really a win win situation. It's it's better for the court. They can continue to carry on their business. It's better for the citizen because now they can actually take care of something that they weren't going to be able to take care of in the past. And, Ah, and as we continue to find Win Win, uh, solutions cloud based solutions, they're going to be at the core of that in terms of just how easy it is to say excess and roll out. So it's a big part of our future, and we believe it's a big part of of our customer future as well. >>Well, congratulations. Modernization has positive impacts if done right, more times freed up to work on maybe personal things and connect those communes and bring people together. Congratulations. Tyler Technologies in the City of Album for the best remote work solution. It's the court system. Get those tickets paid, clear that backlog. And now you've got all the time in the world. So you take I work on other things. What do >>you do with your free time? I'm gonna take a vacation. Thank >>you so much. For thanks. Conversation and again. Congratulations. Thanks for time. >>Thank you. >>Okay, this is the Cube's coverage of AWS Public Sector Partners. Awards show I'm John Furrier with best remote work solution. Thanks for watching. Yeah. Yeah, yeah, yeah, yeah.