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Architecting SaaS Superclouds | Supercloud22


 

>>Welcome back to super cloud 22, our inaugural event. It's a pilot event here in the cube studios we're live and streaming virtually until we do it in person. Maybe next year. I'm John fury, host of the cube with Dave Lon two great guests, distinguished engineers managers, CTOs investors. Mariana Tessel is a CTO of Intuit ins Ray founder of vertex ventures. Both have a lot of DNA. Founder allow cloud here with mark Andre and Ben Horowitz, a variety of other great ventures you've done. And now you're an investor. Yep. Maria, you've been a seasoned CTO, VP of engineering, VMware Docker Intuit. Now thanks for joining us. >>Absolutely. >>So super cloud is a, is a thing. And apparently it's got a lot of momentum and you guys got stats over there at, at Intuit in, so you're investing and we were challenged on super cloud. Our initial thesis was you build on the clouds, get all that leverage like snowflake, you get a good differentiation and then you compete and then move to other clouds. Now it's becoming a thing where I can do this. Every enterprise could possibly do it. So I want to get your guys thoughts on what you think of super cloud concept and where are the holes in it, what needs to be defined. And so we'll start with you. You've done a lot of cloud things in your day. What >>Do you think? Yeah, it's the whole cloud journey started with a desire to consolidate and desire to actually provide uniformity and, and standards driven ways of doing things. And I think Amazon was a leader there. They helped kind of teach everybody else. You know, when I was in loud cloud, we were trying to do it with proprietary stacks just wouldn't work. But once everyone standardized upon Unix and you know, the chip sets no longer became as relevant. They did a lot of good things there, but what's happened since then is now you've got competing standards at the API layer at the interface layer no longer at the chip set layer, no longer at the operating system layer. Right? So the evolution of the, the, the battles are still there. When you talk about multicloud and super cloud, though, like one of the big things you have to keep in mind is latency is not free. Latency is very expensive and it's getting even more expensive now with, with multi-cloud. So you have to really understand where the separations of boundaries are between your data, your compute, and, and the network is just there as a facilitator to help binding compute and data. Right? And I think there's a lot of bets being made across different vendors like CloudFlare Akamai, as well as Amazon Google Microsoft in terms of how they think we should take computing either to the edge, from the core or back and forth. >>These, this is structural change. I mean, this is structural, >>It's desired by incumbents, but it's not something that I'm seeing from the consumption. I'd love to hear, hear from our end's per perspective, from a consumption point of view, like how much edge computing really matters. Right. >>Mario. >>So I think there's like, there's kind of a, a story of like two, like it's kind of, you can cut it for both edges. No, no pun intended on one end. It is really simplifying to actually go into like a single cloud and standardize on it and just have everything there. But I think what over time companies find is that they end up in multiple clouds, whether like, you know, through acquisitions or through like needing to use a service in another cloud. So you do find yourself in a situation where you have multi multi-cloud and you have to kind of work through it and understand how to make it all like work and latency is an issue, but also for many, many workloads, you can work around it and you can make it work where you have workloads that actually span multiple vendors and clouds. You know, again, having said that, I would say the world is such, that is still a simplifying assumption. When if you go to a single cloud, it's much easier to just go and, and bet on that >>Easier in terms of everything's integrated, IAS works with SAS, they solve a lot of problems. >>Correct. And you can do like for your developers, you can actually provide an environment that's super homogenous, simple. You can use services easily up and down the stack. And, you know, we, we actually made that deliberate decision. When we started migrating to the cloud at the beginning, it was like, oh, let's do like hybrid we'll, you know, make it, so it work anywhere. It was so complicated. It was not worth it. >>When was the, when did you give up, what was the moment? Was there a flash point where you said, oh, this is terrible. This is >>Dead. Yeah. When, when we started to try to make it interoperable and you just see what it requires to do that and the complexity of the architecture that it just became not worth it for the gains you have. >>So speaking obviously as a SAS provider, right. So it just doesn't, it didn't make business case sense for you guys to do that. So it was super cloud. Then an infrastructure thing we just heard from Ben wa deja VI that they're not, they're going beyond instantiating their, their data cloud. They're actually running, you know, their own little snow grid. They called it. And, and then when I asked him, well, what about latency? He said, well, we copied data over, you know, so, okay. That's you have to do, but that's a singular experience with the same governance or the same security. Just wasn't worth it for you guys is what I'm hearing. >>Correct. But again, like for some workload or for some services that we want to use, we are gonna go there and we are gonna then figure out what is the work around the latency issue, whether it's like copy or, you know, redundancy. >>Well, the question I have Dave on snowflake is maybe the question for you and in the panel is snowflake a tan expansion opportunity, or is there a technical reason to go to other clouds? >>I think they wanted to leverage the hyperscale infrastructure globally. And they said that they're out there, it's a free gift. We're gonna go take it. I, I think it started with we're on AWS. Do you think? And then we're on Azure and then we're on Google. And then they said, why don't we just connect all these and make it a singular experience? And yeah, I guess it's a TA expansion as a differentiator and it's, it adds value. Right. If I can share data across that global network, >>We have customers on Azure now, >>Right? Yeah. Yeah. Of course. >>You guys don't need to go CP. What do you think about that? >>Well, I think Snowflake's in a good position cuz they work mostly with analytical workloads and you have capacity. That's always gonna increase like no one subtracts, their analytical workload like ever, right. So there was just compounded growth is like 50% or 80% for, you know, many enterprises despite their best intentions, not to collect more data, they just can't stop doing it. So it's different than if you're like an Oracle or a transactional database where you don't have those, you know, like kind of infinite growth paths. So Snowflake's gonna continue to expand footprint their customers. They don't mind as long as you, they can figure out the, the lowest cost on denominator for, for that. >>Yeah. So it makes sense to be in all the clouds >>For them, for, for them, for sure. Yeah. >>But, but, but Oracle just announced with Microsoft what I would call super cloud, a, a cross cloud database service running on OCI and Azure with very low latency and a database that looks like a, the singular experience. Yeah. With, with a PAs layers >>That lost me after OCI that's >>Okay. You know, but that's the, that's the, the BS answer for all U VCs. The do nobody develops on Oracle? Well, it's a 240 billion market cap company. Show me who you all want be. >>We're gonna talk about SRDF and em C next, you >>All want Oracle. So there we go. You throw that into, you all want Oracle to buy your companies, your funding, you know, cause, cause we all wanna be like Oracle with that kinda cash flow. But, but anyway, >>Here's, here's one thing that I'm noticing that is gonna be really practical. I think for companies that do run SA is because like, you know, you have all these solutions, whether it's like analytics or like monitoring or logging or whatever. And each one of them is very data hungry and all of them have like SAS solutions that end up copy the data, moving data to their cloud, and then they might charge you by the size of your data. It does become kind of overwhelming for companies to use that many tools and basically maybe have that data kind of charge for it, multiple places because you use it for different purposes or just in general, if you have a lot of data, you know, that that is becoming an issue. So that's something that I've noticed in our, in our own kind of, you know, a world, but it's just something that I think companies need to think about how they solve because eventually a lot of companies will say, I cannot have all these solutions, so there's no way I'm gonna be willing to have so many copies of the data and actually pay for that. >>So many times, just something to think about. >>But one of the criticisms of the super cloud concept is that it's just SAS. If I'm running workload on prem and I, and I've got, you know, a connection to the cloud, which you probably do, that's, that's SAS, what's, what's the big deal and that's not anything new or different. So I'd love to get your thoughts on that. But Goldman Sachs, for instance, just announced the service last reinvent with AWS, connecting their tools, their data, and their software from on-prem to AWS, they're offering it as a service. I'm like, Hmm. Kind of looking like Supercloud, but maybe it's just SAS. >>It could be. And like, what I'm talking about is not so much like, you know, like what you wanna connect your data. But the idea is like a lot of the providers of different services, like in the past and, and like higher layer, they're actually COPI the data. They need the data in their cloud or their solution. And it just becomes complicated and expensive is, is kind of like my point. So yes, connecting it like for you to have the data in one place and then be able to connect to it. I think that is a valid, if, if that's kinda what you think about as a super cloud, that is a valid need, I think that companies will >>Have where developers actually want access to tools that might exist. >>Also the key is developers, right? Yeah. Developers decide all decisions, not database on administrators, not, you know, a hundred percent security engineers, not admins. So what's really interesting is where are the developers going next? If you look at the current winners in the current ecosystem, companies like MongoDB, I mean, they capture the minds of yeah. The JavaScript, you know, no JS developers absolutely very early on. And I started catch base and I could tell you like the difference was that capture motion was so important. So developers are basically used to this game-like experience now where they want to see tools that are free, whether it's open source or not, they actually don't care. They just want, and they want it SAS. They want it SAS delivered on demand. Right. And pay as you go. And so there's a lot of these different frameworks coming out next generation, no code, low code, whether it's Java, JavaScript, rust, you know, whatever, you know, go Lang. And there's a lot of people fighting religious wars about how to develop the next kind of modern pattern design pattern. Okay. And that's where a lot of excitement is how we look at like investment opportunities. Like where are those big bets who are, you know, frustrated developers, who are they frustrated, what's wrong with their current environment? You know, do they really enjoy using Kubernetes or trying to use Kubernetes? Yeah. Right. Like developers have a very different view than operator, >>But you mentioned couch base. I mean, I look at couch base what they're doing with Capellas as a form of Supercloud. I mean, I think that's an excellent, they're bringing that out to the edge. We're gonna hear later on from someone from couch base. That's gonna talk about that now. It's kind of a lightweight, you know, sort of, it's gonna be a, a synchronization, but it's the beginning >>A cool new venture deal that I'm not in, but was like duck DB. I'm like, what's duck DB like, well, it's an Emory database that has like this like remote store thing. I'm like, okay, that sounds interesting. Like let's call Mike Olson cuz that sounds like sleepy cat redone red distributed world. But like it's, it's like there's a lot of people refactoring design patterns that we're all grew up with since the popup days of, you know, typical round. Right? >>Yeah. That's the refactory I think that's the big pattern. So I have to ask you guys, what are you guys investing in? We've got a couple minutes left to chat about that. What are you investing at into it from a, from a, a CTO engineering perspective and what are you investing in that feels super cloud like to you? >>Well, the, the thing that like I'm focused on is to make sure that we have absolutely best in the world development environment for our engineers, where it's modern, it's easy to use and it incorporates as many things as we can into that environment. So the engineers don't have to think about it. Like one big example would be security and how we incorporated that into development environment. So again, the engineers don't have to bother with trying to think through how they secure their workloads and every step of the way their other things that we incorporated, whether it's like rollbacks or monitoring or, you know, like baly enough other things. But I think that's really an investment that has panned off for us. We actually started investing in development environment several years ago. We started measure our development velocity and we, it actually went up by six X justly investing. So >>User experience, developer experience and productivity pretty much right. >>Yeah. AB absolutely. Yeah. That's like a big investment area for us that, you know, cloud cloud >>Sounds like super cloudlike factor and I'm assuming it's you're on AWS. >>We are mostly on AWS. Yes. >>And so what are you investing in that from a VC money doling out standpoint? That feels super cloudlike >>So very similar to what we just touched on a lot of developer tool experiences. We have a company that we've invested in called ops level that the service catalogs it's, it's helping, you know, understand your, where your services live and how they could be accessed and, and you know, enterprise kind of that come with that. And then we have a company called Lugo that helps you do serverless debugging container debugging, cuz it turns out debugging distributed, you know, applications is a real problem right now just you can only do so much by log tracing, right? We have a company haven't announced yet that's in the web assembly space. So we're looking at modernizing the next generation past stack and throwing everything out the window, including Java and all of the, you know, current prebuilt components because turns out 90% of enterprise workloads are actually not used. They're they're just policy code. You compiled with they're sitting there as vulnerabilities that no one's actually accessing, but you still have to compile with all of it. So we have a lot of bloatware happening in the enterprise. So we're thinking about how do you skinny that up with the next generation paths that's enterprise capable with security context and frameworks >>Super pass. >>Well, yeah, super pass. That's a kind of good way to, well, is >>It, is it a consistent developer experience across clouds? >>It is. And, and, and, and web assembly is a very raw standard if you can call it that. I mean it's, but it's supported by every modern browser, every major platform, vendor cloud, and Adobe and others, and are using it for their uses. And it's not just about your edge browser compute. It's really, you can take the same framework and compile it down to server side as well as client site, just like JavaScript was a client side tool before it became node. Right. Right. So we're looking at that as a very interesting opportunity. It's very nascent. Yeah. >>Great patterns. Yeah. Well, thanks so much for spending the time outta your busy day. Ariana. Thanks for your commentary. Appreciate your coming on the cubes first in IGUR super cloud event, pilot. Thanks for, for sharing. Thanks for having, thanks for having us. Okay. More coverage here. Super cloud 2022. I'm Jeff David Alane stay with us. We got our cloud ARA panel coming up next.

Published Date : Sep 9 2022

SUMMARY :

I'm John fury, host of the cube with Dave Lon two great guests, distinguished engineers managers, lot of momentum and you guys got stats over there at, at Intuit in, So you have to really understand where the separations of boundaries are between your data, I mean, this is structural, It's desired by incumbents, but it's not something that I'm seeing from the consumption. whether like, you know, through acquisitions or through like needing to use a service And you can do like for your developers, you can actually provide an environment When was the, when did you give up, what was the moment? just became not worth it for the gains you have. They're actually running, you know, their own little snow grid. issue, whether it's like copy or, you know, redundancy. Do you think? Right? What do you think about that? So there was just compounded growth is like 50% or 80% for, you know, many enterprises despite Yeah. that looks like a, the singular experience. Show me who you all want be. You throw that into, you all want Oracle to buy your companies, moving data to their cloud, and then they might charge you by the size of your data. and I, and I've got, you know, a connection to the cloud, which you probably do, that's, And like, what I'm talking about is not so much like, you know, like what you wanna connect your data. And I started catch base and I could tell you like the difference was It's kind of a lightweight, you know, sort of, patterns that we're all grew up with since the popup days of, you know, typical round. So I have to ask you guys, what are you guys investing in? So again, the engineers don't have to bother with trying to think through how you know, cloud cloud We are mostly on AWS. And then we have a company called Lugo that helps you do serverless debugging container debugging, That's a kind of good way to, well, is It's really, you can take the same framework and compile it down to server side as well as client Thanks for your commentary.

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Steven Rosenthal, QTS DataCenters | Microsoft Ignite 2018


 

>> Live from Orlando, Florida. It's theCUBE. Covering Microsoft Ignite. Brought to you by Cohesity and theCUBE's ecosystem partners. >> Welcome back everyone to theCUBE's live coverage of Microsoft Ignite here in Orlando. I am your host Rebecca Night, hosting, co-hosting along side Stu Miniman. We are joined today by Steven Rosenthal. He is the senior product specialist at QTS Data Centers. Thank you so much for coming on theCUBE. >> You're welcome, thank you. >> So let's start by finding out a little bit more about QTS, based in Kansas City. What do you do? What are you all about? >> Yeah, so QTS is based in Overland Park, Kansas. We have our operations based in, actually right outside of Atlanta in Suwanee, Georgia where actually I'm from. And we have 16 data centers across the United States, about six million square feet of data center floor. We cater to everybody from hyperscalers, the hyperscalers of the world that everybody, I think, knows about, to enterprises, to federal customers. We have product lines that cover, again, hyperscale, co-location, private cloud; which I think we'll talk about today and mannered services around that private cloud offering. >> I know Stu is dying to talk private cloud with you but-- (Stu Laughs) Can you just tell us a little bit about how you fit in precisely with the Microsoft Ecosystem? >> Yeah, so, we fit in because we will offer Azure Management, so for customers that will have work loads up on Azure, we can help manage that and we also have dedicated connections through our connectivity products that will get you to Azure from our data centers. So, that's how we kind of fit into this ecosystem. >> Alright, so, just to geek out on that one little bit, when I talk to a lot of service providers, things like AWS direct connect, and Azure Express Route are one of the things we're seeing just massive adoption on being able to take my own stuff and plug it in or use services from the public clouds. Do you offer all of those? >> So we have AWS Direct Connect in our Chicago data center that we can cross connect to you, to that via our other data centers. We're also utilizing the software to find networks as back-up fabric and megaport to get you to those direct routes into Azure and AWS. >> Okay, great. So you do have the way to, 'cause the discussion has been, for a few years it went from hosting to service providers and, oh wait, public cloud is the enemy. And now I think we've matured a lot. It's like, yes, of course there's competition there, but as SoftDel and Microsoft said, look we're going to compete against people, we're going to partner with a lot of people. And, of course, your customer's are using everything. >> Yeah, I don't think it's just a line. We definitely partner with the public cloud offerings. It's not if you can't beat them join them, there is a workload for public cloud, there's workloads for private clouds and we can get into that into detail, but there is absolutely a partnership that we can have there and not a competitive partnership. >> Yeah and I actually, let's bridge that discussion over to the private cloud discussion. You know, I will give you the one there is no answer for it, but how are customer's sorting this thing out? How are you dealing with it? What do they put where? How do you help them with that discussion? >> You know, what we're finding is customers are anywhere from all into public cloud, to I'm kind of just dabbling in it and maybe putting my toe into it. And we can go in and help them along their cloud journey. So, because of the integrative products that we have within QTS, we can help you from just being a co-location customer to kind of dipping your toe in a little bit with some public clouds. Getting you that direct access via AWS Direct Connect or via software to find networking, helping you manage that, but there is workloads out there that customers just want to know where their data is. Where is my data? When you go to a public cloud, I'm not saying it's not safe, it's not secure, but we all know there's issues that sometimes they go down and there's customers, for compliancy reasons, for whatever reason they have, they want to know my data is in Suwanee, Georgia and due to the private cloud, and we know it's always there, we can provide that to the customer. >> Do you think that customer anxiety of where is my data will always exist for certain clients or do you think we will actually get to a point in the cloud computing evolution where people feel really secure? >> You know, I think if you look over the last few years, people are a lot more secure today than they were three years ago, two years ago or even one year ago. So, if I had a crystal ball, I think people will get a little bit more comfortable, but I think customer's in finance-- >> Healthcare. >> Healthcare. They're all going to really be nervous about where that data is, so there's always going to be that need for that. Certain workloads, I want here. The rest of it, yeah, we can put up in public cloud, but I want to know that this data resides in this data center. >> Yeah. I mean, governance and compliance is obviously going to play into that. So, let's talk about the private cloud. In our research, we started a few years ago, we said, what customer's need is true private cloud. And we said that because cloud should really be an operating model and the public cloud really set the bar as to, how I consume, how I manage, how I don't have to get into some of the pieces, so, to do that, you really need to kind of modernize the platform. Maybe bring us through your journey as to how you've seen it versus just kind of, I had a bunch of servers in Iraq, versus how do you define what is private cloud for your environment today? >> Yeah, so at QTS, we define the entire stack is dedicated to a customer. That's everything from the Nutanix hardware that we use and we decide to use as our infrastructure base for this. All the way up to the Cisco 9K's that we support. Everything is dedicated to that customer. So, there's no multi-tendency at all within that. So, there's no noisy neighbors, there's nobody next to you that you may not know what they're doing. Our journey started about a year ago, maybe a little bit more. Where we saw that, as everyone probably did, the evolution of the customer going to that true hybrid model. That not everything is going to public. They, again, not to repeat myself, but there are some workloads that stay within the private cloud and they needed somewhere to put that. Customers also were looking for more of an optics model than a capics model. We can host that for them within our data centers, provide all the data center services that we provide to our COLO customer's around duplicate power and the security that we provide and allow them to host that within our data centers. So that's what we're seeing in our customers and that's what is really driving that. >> Alright. When Nutanix positions the enterprise, it really is about that simplicity that they can offer. Service providers often have different metrics as to how you determine. What lead you to the Nutanix solution? How does that fit in your over all operations? >> Yeah. Honestly, we did, for lack of better terms, a bake off. We looked at competitors out there but Nutanix, by far, they have a right to be in that Gartner Magic Quadrant because, one, their support is just excellent, that we have found from them everything that we needed from them. They were right there and helping us. Up until now and we don't think they're going anywhere either, right? Nutanix has been one of our best technology partners that we've brought on board. And we see the benefits of the hyper-converged environment, allowing us, you talked about people want that cloud experience >> Right. >> The loud experience is, I want to be able to swipe my credit card and have a server running in five minutes. That's not what dedicated private clouds are, but they might want it less than 30 days, less than 60 days. Having hyper-converged there, we can provide that to the customer, get them up and running in a matter of weeks, not a matter of months. You know with their traditional architecture. >> One of the things we're hearing a lot at this conference is the importance of having the right kinds of partners and making sure that there is a lot of trust embedded in the relationship. >> Right. >> You just described, choosing Nutanix, having this bake off, how else do you walk through the, can you walk our viewers through the process of how you choose the right people that you want to do business with, from sort of a business mindset stand point, but also, complimentary functionality? >> I think a couple things. One, we obviously look at the technology. Technology for us is, if not number one, it's up there as pretty close to number one. Does the technology meet the needs of our customers? Can we provide the service with the service level agreements that we have in place? Around our hosted private cloud, we have 100% SLA around that, so we want to make sure that we can meet that for the customer. So, the technology has to be there. Then, outside the technology, the support. This is technology, technology's going to have issues. If we can make sure we have the support to back that up, so if a customer or we have an issue with the infrastructure, we can bring that back online as quick as possible. Then we look at, how closely they can do, you know, co-market with us, especially Nutanix. We do a lot of things co-marketing with Nutanix. We put on panels within our data centers. We've been doing this for the past, almost a year now, with Nutanix, ourselves, maybe we'll have AWS sit on it, we'll have Cohesity sit on it, and bring in customers or prospects into our data centers and have different topics around there, so all of that kind of mixed together, provides a really good partnership for us. >> Great. >> Steve, we talked a little bit about how Azure on the public cloud fits in. How does Microsoft fit in on the private cloud discussion? >> So, most of our customers are running Windows. I mean that's really where it fits in. >> Of course. >> Currently, our hosted private cloud runs VMRS as a hypervisor-- >> Right. >> But most of the customers are running Windows as their operating system. >> Absolutely. Still, I mean, from the early days until today, the applications sits on top. Microsoft has all the business apps up there. Been a lot of announcements at the show. Windows Server 2019, talking a lot about the shift to SaaS. How are you seeing, is that still a big driver for your customers, the generational shifts of Windows and what about the changing workloads? I'm curious about how those impact you. >> Yeah, absolutely. The changing workloads definitely drives our business and as you pointed out, a lot of those are going to either Office 365, going up to Azure. We're getting a lot more customers asking us for Azure these days. I don't want to put AWS against Azure, but we are at the Microsoft show, obviously. We're getting a lot of customers who are driving their business up to Azure and to be able to support that within our community is really important to be able to support that customer, so we are definitely seeing that drive towards those types of workloads. >> You're an industry veteran. You've been in IT for 25 years. I wonder if you could talk about this point in time that we're at now. It feels like an inflection point, but maybe I'm wrong. Can you sort of paint this point in time, in the greater context of the cloud computing revolution. >> I think hybrid is the word. Right? I know it's a marketing word. I know a lot of people use it, but I think it really has hit today. Where you have companies that say, hey, we are all in on public cloud and I think that's a great marketing term, but if you really look at all of their workloads, they don't have everything up there, but even if they have 90%, 10% of their workloads are Legacy applications that they would have to re-write to be able to really work in the public cloud and these applications are running just fine where they are, they don't want to touch them. So, I think that hybrid model is where we are today and it's only going to grow. >> Steven, I'm curious, we watched for a while, public cloud polled on the data center apps, but now we have the Edge out there. You talk about IOT, you talk about what machine to machine type technology is going to push things back out, not going to be in some central location. Is that having an impact yet on your business, how would you play in some of these IOT environments? >> Yeah, we are constantly looking at the new technologies out there, especially the autonomous cars is something that we are looking at very heavily and they require, there's something like six terabytes of data that gets passed back and forth between that car and whatever service is running that car and that's got to be somewhere on the Edge, but I think if you look back at how people were defining private cloud a couple years ago, how are people are defining Edge is very different. And over the next year or two, we will get more common, how people are defining Edge Computing will become a lot more common. So, we're looking at how do we plan that market? Do we have to have data centers closer to the Edge, wherever that edge is, in cities that you typically don't see data centers. You're probably going to have a different type of data center within that city too. >> Oh, yeah. Absolutely. The edge is very different if you are a telecom provider versus an enterprise, what you said. That data center is going to be a pop, is it going to be something in a wireless tower-- >> Is it going to be in a closet somewhere that supports it? >> It's all going to be something that just fits on a wrist at some point in the future, right? (all laughing) >> Yeah. It's going to fit right there. >> Yeah, check on my data. So, getting back to the cities that you don't necessarily think of. I mean, you're a tech, a cutting edge tech company, based in Kansas City, the Heartland. >> Right. >> How do you find, is it difficult to recruit talent because frankly even the companies in Silicone Valley and Washington and Boston, they're having trouble recruiting talent. Where do you come down? >> I think it's not only recruiting the talent, it's keeping the talent; which QTS is very good about keeping the talent. I think if you look at our attrition rate, it's probably some of the lowest in the industry 'cause we have a culture that people want to stay in, but even though our headquarters are in Overland Park, Kansas, again, our, really our operations headquarters are outside of Atlanta, Georgia in Suwanne which is probably just about 30 miles north. So, we have Georgia Tech that we can pull from, you have Emory that you can pull from and, you know, the entire Georgia University system. I don't want to leave anybody out that we can pull from. And we have data centers around the country, even in Silicone Valley, we have Santa Clara, which we can pull from the Silicone Valley individuals. Dallas has a lot of tech companies, so we're not just pulling from one market, we're pulling from 16 different markets across the country, which helps us a lot not just to dry up a single market. >> You said that QTS has a culture that people want to stay and Microsoft is touting its culture as collaborative, inclusive. Describe QTS's culture. >> Our culture, a lot of people ask me that and it's like, you got to live it. It's very, very family-oriented. I know a lot of people say that, but we live it. We care about each other. Nobody walks around going, it's not my job. Everybody is there to support the customer. We are very customer-focused, you can see that in our NPS scores. Our NPS scores are very high in the industry, probably some of the highest out there. So, and that goes back to just how we take care of our customers. And we look, goes back to your question about, what do we look for in partners, Nutanix probably has a very high NPS score and we want to make sure that our partners are treating our customers as we want to treat our customers. >> Great. Well, Steven, thank you so much for coming on theCUBE. >> Thank you. Appreciate it. >> I'm Rebecca Knight for Stu Miniman, we will have more from Microsoft Ignite, coming up in just a little bit.

Published Date : Sep 26 2018

SUMMARY :

Brought to you by Cohesity He is the senior product What are you all about? And we have 16 data centers that will get you to Azure are one of the things that we can cross connect to you, public cloud is the enemy. that we can have there and You know, I will give you the we can help you from just You know, I think if you to be that need for that. of modernize the platform. and the security that we as to how you determine. that we have found from them we can provide that to the customer, One of the things we're So, the technology has to be there. on the public cloud fits in. So, most of our customers But most of the customers a lot about the shift to SaaS. and to be able to support in the greater context of the and it's only going to grow. but now we have the Edge out there. is something that we are is it going to be something It's going to fit right there. that you don't necessarily think of. is it difficult to recruit talent out that we can pull from. culture that people want to stay So, and that goes back to just how Well, Steven, thank you so Thank you. we will have more from Microsoft Ignite,

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