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Mandy Dhaliwal & Ed Macosky, Boomi | AWS re:Invent 2021


 

>>Welcome back to the cubes. Continuing coverage of AWS reinvent 2021 live from Las Vegas. I'm Lisa Martin. We have to set two live sets here with the cube two remote sets over 100 guests on the program for three and a half days talking about the next decade and cloud innovation. And I have two alumni back with me. Please. Welcome back, Mandy Dolly, while the CMO of Boomi and ed. Makowski the head of product at Boomi guys. It's so great to see you. Great to see you, Lisa, thank you in person zoom. Incredible. So in the time, since it's been, since I've seen you, booty is a verb. You, I can see your cheeks bursting. Yeah. Just >>Boom, yet go, boom. It go. Boom. Yet, >>Talk to me about what, what that means, because this is something that you discovered through customers during the pandemic. >>Absolutely. And really it's a Testament to the platform that's been built and the experience of 18,000 customers, a hundred thousand community members, anytime there's disparate data. And it needs to be connected in a way that's secure, reliable performance. And it just works that confidence and trust our customers are telling us that they just Boomi it. And so we figured it was a rally cry. And as a marketing team, it was handed to us. We didn't have to push a Boulder up hill. Our customers are, are just booming it. And so our rally cry to the market is take advantage of the experience of those that have come before you and go build what you need to. It works, >>Period. It works well as the chief marketing officer, there's probably nothing better, nothing better than the validating voice of the customer, right? That's the most honest that you're going to get, but having a customer create the verb for you, there's going to be nothing that prepares you for that. Nothing like it, but also how great does that make it when you're having conversations with prospective customers or even partners that there's that confidence and that trust that your 18,000 plus now customer's house right in >>Lummi right. And adding what? Eight a day. Yeah. Every day we're adding eight new customers. >>Thank you customers a day. The Boomi versus what? A hundred thousand strong now. Yes. >>In two years we built that. Is that right? Yes. >>Wow. Oh my goodness. During the >>Pandemic, the momentum is incredible. Yeah. It's >>Incredible. >>Then you're on your growth from a usage perspective. So yeah, we're skyrocketing >>Use the most need like, uh, you know, neck braces from whiplash going so fast. >>Oh, we're ready. >>Good. I know, I know you are. So talk to me about, you know, we've seen such change in the last 22 months, massive acceleration to the cloud digital transformation. We're now seeing every company has to be a data company to survive and actually to be competitive, to be a competitor. But one of the things that used to be okay back in the day was, you know, these, uh, experiences that weren't integrated, like when you went to well, like when I was back in college and I would go in and you would pay for this class and that cause everything was disconnected and we didn't know what we didn't know. Now the integrated experience is table stakes for any organization. And talk to me about when you're talking with customers, where are they like across industries and going, we don't have a choice. We've got to be able to connect these experiences for our customers, for our employees and to be a comparator. >>Okay. Yeah. I mean, it used to be about for us application data integration, that sort of thing. That's where we were born. But particularly through the pandemic, it's become integrated experiences and automation. It's not just about moving data between systems, that sort of thing. It's about connecting with your end users, your employees, your customers, et cetera, like you were saying, and automating and using intelligence to continue automating those things faster. Because if, if you're not moving faster in today's world, you're, you're in peril. So, >>And that was one of the themes that we were actually talking about this morning during our kickoff that you're hearing is every company is a data company. And if they're not, they're not going to be around much longer many. Talk to me when you're talking with customers who have to really reckon with that and go, how do we connect these experiences? Because if we can't do that, then we're not going to be around. >>Yeah. The answer lies in the problems, right? There are real-world problems that need to be solved. We have a customer just north of here, a, a university. And, um, as they were bringing students back to campus, right, you're trying to deliver a connected campus experience. Well, how do you handle contact tracing, right. For COVID-19 that's a real modern day problem. Right? And so there you're able to now connect disparate data sources to go deliver on a way, an automated way to be able to handle that and provide safety to your students. Table-stakes oh, it is right. Digital identity management again in a university set setting critical. Right? So these things are now a part of our fabric of the way we live. The consumerization of tech has hit B2B. It's merging. Yeah. >>And it's good. There's definitely silver linings that have come out of the last 22 months. And I'm sure there will be a few more as we go through Omicron and whatever Greek letter is next in the alphabet, but don't want to hear we are at reinvent so much. There's always so much news at reinvent. Here we are. First 10th, 10th reinvent. You can't believe 10th reinvent. AWS is 15 years old brand new leader. And of course, yesterday ad starts the flood of announcements yesterday, today. Talk to me about what it's like to be part of that powerful AWS ecosystem from a partner perspective and how, how influential is Boomi and its customers and the Boomi verse in the direction that AWS goes in because there's so customer obsessed like you guys are >>Well, it was really exciting for us because we're a customer and a partner of AWS, right? We, we run our infrastructure on AWS. So we get to take advantage of all the new announcements that they make and all the cool stuff they bring to the table. So we're really excited for that. But also as all these things come up and customers want to take advantage of them, if they're creating different data, sets, different data silos or opportunity for automation around the business, we're right there for our customers and partners to go take advantage of that and quickly get these things up and running as they get released by AWS. So it's all very exciting. And we look forward to all these different announcements. >>One of the things also that I felt in the last day and a half, since everything really kicked off yesterday was the customer flywheel. AWS always talks about, we work backwards from the customer forwards. And that is a resounding theme that I'm hearing throughout all of the partners that I've talked about. They have a massive ecosystem. Boomi has a massive ecosystem to working with those partners, but also ensuring that, you know, at the end of the day, we're here to help customers resolve problems, problems that are here today, problems that are going to be here tomorrow. How do you help customers deal with Mandy with, with some of the challenges of today, when they say Mandy help us future-proof or integrations what we're doing going forward, what does that mean to Boomi? Yeah, >>I think for us, the way we approach it is you start with Boomi with a connectivity kind of problem, right? We're able to take disparate data silos and be able to connect and be able to create this backbone of connectivity. Once you have that, you can go build these workflows and these user engagement mechanisms to automate these processes and scale, right? So that's 0.1, we have a company called health bridge financial, right? They're a health tech company, financial services company. They are working towards, they run on AWS. They, they have, uh, a very, um, uh, secure, compliant infrastructure requirement, especially around HIPAA because they're dealing with healthcare, right? And they have needs to be able to integrate quickly and not a big budget to start with. They grew very quickly and Lummi powered their, their AWS ecosystem. So as our workloads grew on RDS, as well as SQS as three, we were able to go in and perform these HIPAA compliant integrations for them. So they could go provide reimbursement on medical spending claims for their end customers. So not only did we give them user engagement and an outstanding customer experience, we were able to help them grow as a business and be able to leverage the AWS ecosystem. That's a win, win, win across the board for all of us. >>That's one plus one equals three, for sure. Yep. One of the things too, that's interesting is, you know, when we see the plethora of AWS services, like I mentioned a minute ago, there's always so many announcements, but there's so much choice for customers, right? When you're talking ed with customers, Boomi customers that are looking for AWS services, tell me about some of those conversations. Can we help guide them along that journey? >>I mean, we help them from an architectural standpoint, as far as what services they should choose from AWS to integrate their different data sources within the AWS ecosystem and maybe to others, um, we've helped our customers going back a little bit to, to the future-proofing over the time we've at our platform, we've connected with our customers over 180,000 different data sources, including AWS and others, that as we continue to grow, our customers never need to upgrade. We're a cloud model, ourselves running an AWS. So they just get to keep taking advantage of that. Their business grows and evolves. And as AWS grows and evolves for them, and they're modernizing their infrastructure bringing in, in AWS, we continue to stay on the forefront with keeping connectivity and automation and integration options. >>And that's a massive advantage for customers in any industry, especially, I know one of the first things I thought of when the pandemic first struck and we saw this, you know, the rise of the pharma companies working on vaccine was Madrona. Madonna's a Boomi customer. If they are talk to me about some of the things that you've helped them facilitate, because there was that obviously that time where everyone's scattered, nobody could get onsite having a cloud native solution. Must've been a huge advantage. Yeah. Well getting us all back here, really >>Exactly. First and foremost, getting more people on board into their business to help go find the race for the cure. And then being able to connect that data right. That they were generating and really find a solution. So we had an integral role to play in that. That's definitely a feather in our cap. We're really proud of that. Um, again, right. It's it's about speed and agility and the way we're architected, we're a low code platform. We're not developer heavy. You can log in and go and start building right away. What, what used to take months now takes weeks. If not days, if you use the Boomi platform, those brittle code integrations no longer need to be a part of your day to day. >>And that probably was a major instrument in the survival of a lot of businesses in the very beginning when it was chaotic, right? And it was pivot, pivot, pivot, pivot, pivot, that, that, you know, one of the things we learned during the pandemic is that there is access to real-time data. Real-time integrations. Isn't a nice to have anymore. It's required. It's fundamental for employee experiences, customer experiences in every industry >>And banking. We've had several banks who were able to stand up and start taking PPP loans. Uh, they used to do this in person. They were able to take them within literally some of our banks within four days had the whole process built into it. >>Wow. And so from a differentiation perspective, how have your customer conversations changed? Obviously go Boomi. It is now is something that you do, you have t-shirts yet, by the way, they're coming. And can I get one? Yes, absolutely. Excellent. But talk to me about how those customer conversations have changed is, is what Boomi enables organizations is this snow at the C-suite the board level going? We've got to make sure that these data sources are connected because they're only gonna keep proliferating. >>Yeah, I think it's coming, right. We're not quite there yet, but as we're starting to get this groundswell at the integration developer level at the enterprise architect level, I think the C-suite especially is realizing the value of the delivery of this integrated experience now, right? These data fueled experiences are the differentiators for new business models. So transformation is something that's required. Obviously you need to modernize. We heard about that in the keynotes here at the conference, but now it's the innovation layer and that's where we're squarely focused is once you're able to connect this data and be able to modernize your systems, how do you go build new business models with innovation? That's where the C-suites leaning in with >>Us. Got it. And that's the opportunity is to really unlock the value of all this data and identify new products, new services, new target markets, and really that innovation kicks the door wide open on a competitor if you're focused on really becoming a data company, I think. Yeah, exactly. Yeah. What are some of the things that, that you're looking forward to as we, as we wrap up 2021 and let's cross our fingers, we're going into a much better 20, 22. What question for both of you and we'll start with you, what's next for Boomi? >>So we just recently laid out our hyper automation vision, right. And what hyper automation is, is adding intelligence, artificial intelligence, and machine learning to your automation to make you go faster and faster and help you with decisions that you may have been making over and over as an example, or any workflows you do as an employee. So there is this convergence of RPA and iPads that's happening in the market. And we're on the forefront of that around robotic process automation. And then bringing that, those types of things into our platform and just helping our customers automate more and more, because that's what they're looking for. That's what go Boomi. It's all about. They've integrated their stuff. We were taking the lead from our customers who are automating things. We had blue force tracking as an example, where in Amsterdam, they have security guards running around and, and, and using, um, wearable devices to track them on cameras. And that's not an application integration use case that's automation. So we're moving there, we're looking with our customers on how we can help them get faster and better and provide things like safety and that use case. So, >>And we're our customers in terms of, of embracing hyper automation. Because when we talk about, we know a lot of, uh, news around AI and, and model last day and a half, but when you think about kind of like, where are most organizations with from a maturation perspective, are they ready for hyper automation? >>I think they're ready for automation. They're learning about hyper automation. I think we're pushing the term further ahead. You know, we're, we're, we're on the forefront of that because industries are thinking, our customers are thinking about automation. They're thinking about AIML, we're introducing them to hyper automation and, and kind of explaining to them, you're doing this already. Think more along these lines, how can you drive your business forward with these? And they're embracing it really well. So >>Is that conversation elevating up to the board level yet? Is that a board level initiative or >>What it is? It's, it's a little more grassroots. I think that's, I was thinking that's where came from because the employees teams are solving problems. They're showcasing these things to their executives and saying, look at the cool stuff we're doing for the business. And the executives are now saying, well with this problem, can we now go boob? Can we Boomi it because they're there, they're starting to understand what we can do. Okay. >>That's awesome. Oh my goodness. Mandy, you've been the chief marketing officer for three over three years now. I can't believe the amount of change that you've seen, not just the last 22 months, but the last three years. What are you excited about as Boomi heads into 2022? I think, >>And new opportunities to get deeper and broader into the market. Our ownership changed as you know this past year. And, um, you know, we have a new leg on growth, if you will, right? And so whole new trajectory ahead of us, bigger brand building more pervasiveness or ease of use around our platform, right? We're available now in a pay as you go model on our website and on a $50 a month model or, uh, um, atmosphere go and then also on marketplace. So we're making the product and the platform more accessible to more people so they can begin on faster, build faster, and go solve these problems. So really democratizing integration is something that I'm very excited about. Democratizing integration, as well as more air cover, just to let people know that this technology exists. So it's really a marketer's dream >>And why they should go buy me it. Right. Exactly. You guys. It was great to have you on the program. Congratulations on the success on, on becoming a verb. That's pretty awesome. I'll look forward to my t-shirt. So I smelled flu and >>You got it. >>All right. For my guests. I'm Lisa Martin. You're watching the cube, the global leader in life tech coverage.

Published Date : Dec 2 2021

SUMMARY :

So in the time, since it's been, since I've seen you, booty is a verb. It go. And it needs to be connected in a way that's secure, reliable performance. That's the most honest that you're going to get, but having a customer create And adding what? Thank you customers a day. Is that right? During the Pandemic, the momentum is incredible. Then you're on your growth from a usage perspective. And talk to me about when you're talking with customers, intelligence to continue automating those things faster. And that was one of the themes that we were actually talking about this morning during our kickoff that you're hearing is every company is There are real-world problems that need to be solved. Talk to me about what it's like to be part of that powerful AWS and all the cool stuff they bring to the table. One of the things also that I felt in the last day and a half, since everything really kicked off yesterday was And they have needs to be able to integrate quickly One of the things too, that's interesting is, So they just get to keep taking advantage of that. If they are talk to me about some of the things that you've helped them facilitate, because there was that obviously that time where And then being able to connect that data right. And that probably was a major instrument in the survival of a lot of businesses in And banking. It is now is something that you do, you have t-shirts yet, by the way, We heard about that in the keynotes here And that's the opportunity is to really unlock the value of all this data and identify new is adding intelligence, artificial intelligence, and machine learning to your automation to make you And we're our customers in terms of, of embracing hyper automation. automation and, and kind of explaining to them, you're doing this already. And the executives are now saying, well with this problem, can we now go boob? I can't believe the amount of change that you've seen, not just the last 22 months, And new opportunities to get deeper and broader into the market. I'll look forward to my t-shirt. I'm Lisa Martin.

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Lillian Carrasquillo, Spotify | Stanford Women in Data Science (WiDS) Conference 2020


 

>>live from Stanford University. It's the queue covering Stanford women in data science 2020. Brought to you by Silicon Angle Media. >>Yeah, yeah. Hi. And welcome to the Cube. I'm your host, Sonia Atari. And we're live at Stanford University, covering the fifth annual Woods Women in Data Science Conference. Joining us today is Lillian Kearse. Keo, who's the Insights manager at Spotify. Slowly and welcome to the Cube. Thank you so much for having me. So tell us a little bit about your role at a Spotify. >>Yeah, So I'm actually one of the few insights managers in the personalization team. Um, and within my little group, we think about data and algorithms that help power the larger personalization experiences throughout Spotify. So, from your limits to discover weekly to your year and wrap stories to your experience on home and the search results, that's >>awesome. Can you tell us a little bit more about the personalization? Um, team? >>Yes. We actually have a variety of different product areas that come together to form the personalization mission, which is the mission is like the term that we use for a big department at Spotify, and we collaborate across different product areas to understand what are the foundational data sets and the foundational machine learning tools that are needed to be able to create features that a user can actually experience in the app? >>Great. Um, and so you're going to be on the career panel today? How do you feel about that? I'm >>really excited. Yeah, Yeah, the would seem is in a great job of bringing together Diverse is very, uh, it's overused term. Sometimes they're a very diverse group of people with lots of different types of experiences, which I think is core. So how I think about data science, it's a wide definition. And so I think it's great to show younger and mid career women all of the different career paths that we can all take. >>And what advice would you would you give to? Women were coming out of college right now about data science. >>Yeah, so my my big advice is to follow your interests. So there's so many different types of data science problems. You don't have to just go into a title that says data scientists or a team that says Data scientist, You can follow your interest into your data science. Use your data science skills in ways that might require a lot of collaboration or mixed methods, or work within a team where there are different types of different different types of expertise coming together to work on problems. >>And speaking of mixed methods, insights is a team that's a mixed methods research groups. So tell us more about that. Yes, I >>personally manage a data scientist, Um, user researcher and the three of us collaborate highly together across their disciplines. We also collaborate across research science, the research science team right into the product and engineering teams that are actually delivering the different products that users get to see. So it's highly collaborative, and the idea is to understand the problem. Space deeply together, be able to understand. What is it that we're trying to even just form in our head is like the need that a user work and human and user human has, um, in bringing in research from research scientists and the product side to be able to understand those needs and then actually have insights that another human, you know, a product owner you can really think through and understand the current space and like the product opportunities >>and to understand that user insight do use a B testing. >>We use a lot of >>a B testing, so that's core to how we think about our users at Spotify. So we use a lot of a B testing. We do a lot of offline experiments to understand the potential consequences or impact that certain interventions can have. But I think a B testing, you know, there's so much to learn about best practices there and where you're talking about a team that does foundational data and foundational features. You also have to think about unintended or second order effects of algorithmic a B test. So it's been just like a huge area of learning in a huge area of just very interesting outcomes. And like every test that we run, we learn a lot about not just the individual thing. We're testing with just the process overall. >>And, um, what are some features of Spotify that customers really love anything? Anything >>that's like we know use a daily mix people absolutely love every time that I make a new friend and I saw them what they work on there like I was just listening to my daily makes this morning discover weekly for people who really want >>to stay, >>you know, open to new music is also very popular. But I think the one that really takes it is any of the end of year wrapped campaigns that we have just the nostalgia that people have, even just for the last year. But in 2019 we were actually able to do 10 years, and that amount of nostalgia just went through the roof like people were just like, Oh my goodness, you captured the time that I broke up with that, you >>know, the 1st 5 years ago, or just like when I discovered that I love Taylor Swift, even though I didn't think I like their or something like that, you know? >>Are there any surprises or interesting stories that you have about, um, interesting user experiences? Yeah. >>I mean, I could give I >>can give you an example from my experience. So recently, A few a few months ago, I was scrolling through my home feed, and I noticed that one of the highly rated things for me was women in >>country, and I was like, Oh, that's kind of weird. I don't consider >>myself a country fan, right? And I was like having this moment where I went through this path of Wait, That's weird. Why would Why would this recommend? Why would the home screen recommend women in country, country music to me? And then when I click through it, um, it would show you a little bit of information about it because it had, you know, Dolly Parton. It had Margo Price and it had the high women and those were all artistes. And I've been listening to a lot, but I just had not formed an identity as a country music. And then I click through It was like, Oh, this is a great play list and I listen to it and it got me to the point where I was realizing I really actually do like country music when the stories were centered around women, that it was really fun to discover other artists that I wouldn't have otherwise jumped into as well. Based on the fact that I love the story writing and the song, writing these other country acts that >>so quickly discovered that so you have a degree in industrial mathematics, went to a liberal arts college on purpose because you want to try out different classes. So how is that diversity of education really helped >>you in your Yes, in my undergrad is from Smith College, which is a liberal arts school, very strong liberal arts foundation. And when I went to visit, one of the math professors that I met told me that he, you know, he considers studying math, not just to make you better at math, but that it makes you a better thinker. And you can take in much more information and sort of question assumptions and try to build a foundation for what? The problem that you're trying to think through is. And I just found that extremely interesting. And I also, you know, I haven't undeclared major in Latin American studies, and I studied like neuroscience and quantum physics for non experts and film class and all of these other things that I don't know if I would have had the same opportunity at a more technical school, and I just found it really challenging and satisfying to be able to push myself to think in different ways. I even took a poetry writing class I did not write good poetry, but the experience really stuck with me because it was about pushing myself outside of my own boundaries. >>And would you recommend having this kind of like diverse education to young women now who are looking >>and I absolutely love it? I mean, I think, you know, there's some people believe that instead of thinking about steam, we should be talking instead of thinking about stem. Rather, we should be talking about steam, which adds the arts education in there, and liberal arts is one of them. And I think that now, in these conversations that we have about biases in data and ML and AI and understanding, fairness and accountability, accountability bitterly, it's a hardware. Apparently, I think that a strong, uh, cross disciplinary collaborative and even on an individual level, cross disciplinary education is really the only way that we're gonna be able to make those connections to understand what kind of second order effects for having based on the decisions of parameters for a model. In a local sense, we're optimizing and doing a great job. But what are the global consequences of those decisions? And I think that that kind of interdisciplinary approach to education as an individual and collaboration as a team is really the only way. >>And speaking about bias. Earlier, we heard that diversity is great because it brings out new perspectives, and it also helps to reduce that unfair bias. So how it Spotify have you managed? Or has Spotify managed to create a more diverse team? >>Yeah, so I mean, it starts with recruiting. It starts with what kind of messaging we put out there, and there's a great team that thinks about that exclusively. And they're really pushing all of us as managers. As I seizes leaders to really think about the decisions in the way that we talk about things and all of these micro decisions that we make and how that creates an inclusive environments, it's not just about diversity. It's also about making people feel like this is where they should be. On a personal level, you know, I talk a lot with younger folks and people who are trying to just figure out what their place is in technology, whether it be because they come from a different culture, >>there are, >>you know, they might be gender, non binary. They might be women who feel like there is in a place for them. It's really about, You know, the things that I think about is because you're different. Your voice is needed even more. You know, like your voice matters and we need to figure out. And I always ask, How can I highlight your voice more? You know, how can I help? I have a tiny, tiny bit of power and influence. You know, more than some other folks. How can I help other people acquire that as well? >>Lilian, thank you so much for your insight. Thank you for being on the Cube. Thank you. I'm your host, Sonia today. Ari. Thank you for watching and stay tuned for more. Yeah, yeah.

Published Date : Mar 3 2020

SUMMARY :

Brought to you by Silicon Angle Media. Thank you so much for having me. that help power the larger personalization experiences throughout Spotify. Can you tell us a little bit more about the personalization? and we collaborate across different product areas to understand what are the foundational data sets and How do you feel about that? And so I think it's great to show younger And what advice would you would you give to? Yeah, so my my big advice is to follow your interests. And speaking of mixed methods, insights is a team that's a mixed methods research groups. in bringing in research from research scientists and the product side to be able to understand those needs And like every test that we run, we learn a lot about not just the individual thing. you know, open to new music is also very popular. Are there any surprises or interesting stories that you have about, um, interesting user experiences? can give you an example from my experience. I don't consider And I was like having this moment where I went through this path of Wait, so quickly discovered that so you have a degree in industrial mathematics, And I also, you know, I haven't undeclared major in Latin American studies, I mean, I think, you know, there's some people believe that So how it Spotify have you managed? As I seizes leaders to really think about the decisions in the way that we talk And I always ask, How can I highlight your voice more? Lilian, thank you so much for your insight.

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Mandy Dhaliwal, Boomi & Samantha Choi Cadley, Manual Labor Studio | Boomi World 2019


 

>>Live from Washington, D C it's the cube covering Boomi world 19 how to buy bullying. >>Welcome back to the cube Lisa Martin with John furrier. We are wrapping up two days of Boomi world 19 and I think boom is a really good word to set up. Our final segment of the show, John and I are pleased to be joined by a couple of guests. To my right is Sam choy cadley, the founder and CEO of manual labor. Sam, welcome to the cube. Thank you. Happy to be here. And one of our distinguished alumni, we have Mandy Dolly while the CMO of Boomi. Mandy, first of all, congratulations on an awesome event. This was our area here in the expo center was buzzing nonstop the last few days. We've heard from your C-suite, we've heard from partners, from customers, the Boomi fandom, as I said to you yesterday is legit, too legit to quit, but one of the cool things is that you have a new brand identity that we really want to kind of dig into because it wasn't in your face. >>It was really celebrate very strong. So talk to us about that. And then we'll get into what Sam helped you create. Absolutely. That was one of the most exciting aspects of the show, frankly, and we deliberately decided that we were going to show, not tell because we wanted to anchor the community. We wanted to anchor our customers and partners in the new Boomi. We're on a growth trajectory. Right. That's not a secret anymore. We're no longer a secret. When they brought me in, my goal was to make us a household name. We're well on our way. First thing we had to do was go refresh the look and feel to really get us to a point where we could start to connect with the Mark market in a modern way. We're a modern mill middleware platform where as John likes to say, cloud to Datto company, which I love. >>I've adopted. Thank you, and we also went to the oil card baseball game. The Washington nationals versus the walking brewers, which was dramatic, were down close. We were wearing the Boomi shirts with, I think we're the first ones out in the wild. Yes, you were five of us blue with the white letters and a sea of red. People love the shirt. They loved the look. They love the brand. So it worked. It did bottle compliments. It did. They loved it. Great to hear you're the genius behind this. Give us the motivation. Where'd it come from? What was the design principles, boys, you're thinking? Sure. Ah, you know, it's funny, it started with just a very casual conversation with Mandy. You know, when we start our work, we always ask about the brand itself and we try and personify it so that we get a true understanding of who or what the brand would be. >>And so we asked Mandy, you know, if you can explain the personality of Boomi two or three. Dot. Oh, how would you describe the personality and quit just as quickly. She came up with two words and she said bad-ass and swagger. And so that told us, right, because it's, it's a lot about, as Boomi evolves, you know, they have so much to be proud of. There's so much innovation and solutions that they're providing. It was like you don't need to overcomplicate the identity itself because the work and what you do is go into speak for it. And so we immediately thought about the different iterations and what the logo itself can look like. Because when you think about a logo, it's more than just an image or what it looks like. It's typically the first impression that people have. And and a lot of times you want to try and describe what you do or who you are through something that's visual. >>And so when you have swagger, when you were a bad ass, you don't have to overcomplicate what you're doing or saying. So we wanted to focus just on the name itself, especially as we're taking this new step of dropping the Dell name. You know, what is, how memorable can we make the Boomi name look? So taking this idea of badass and swagger, we also injected a lot of the key benefits. So you heard a lot about the up into the right. And so that's where if you look at the top of the B, which is called the Ascender, there is that beautiful angle. And so that's there. Our goal of staying in the upper right corner and you know there's a very specific degree so it's 30 degrees of, of that angle. And so 45 felt too in a lot of ways, like too harsh 30 felt like it was something that was achievable and attainable and you can stay up there. And so that's sort of why that you'll see that 30 degree not only in the logo but in a lot of their designs. Even the direction of the sprites. There's continuity and repetitiveness in that. And so hopefully people will start looking at that angle and the shapes and you'll recognize Boomi for it. >>Oh sure. The sales guys, man, you're going to take that shape and turn it into straight up cause they aspirational, want to get more sales, a hundred percent growth. But it's a little things though. Those are the little things. And also the eye has got the dot on there. Talk about that. That seems to be a D ingredient Mark that pops around and other places is what, what's going on with the eye. >>So a lot of, um, the equity that Boomi has in the, at Adam's sphere was really important and it was something that we wanted to carry through what we asked ourselves and the manual labor team was if we deconstructed the alum, how can we bring it back and introduce it in a new fresh way? And so we literally deconstructed it and came back with what is sort of the nucleus changing with a pop of color, let's it sort of shine bright. Um, and we talked a lot about the different meanings as it's a contrast and color that almost looks like a light, but it's also this sort of beacon. You know, when we think about the growth of Boomi burrs and the importance of the community sort of all coming together and lighting up all of what Boomi is and how continues to be successful. >>So the two words, I love bandy that you chose, that you wanted Boomie's brand to become badass and swagger. Sam, I'd love to get your opinions on the, the first logo that you saw that Mandy says, we want to revolutionize us. The. What was your, what were the two words that you would use to describe it? I'm just curious how your mind works and sees that and goes wow. Simple one I think about the animal was very scientific and it was very technical and I think that that speaks so much to all the solution and how in depth they go with both their products and the solutions. And so it was very obvious and it was very clear and I think it communicated really well as we looked to sort of modernize the brand and also sort of bring a new generation of developers and, and customers along. >>This was a great way for us to sort of re-introduce it. And then there's even other elements like we are, we call it the macro Adam, but you'll see there's, there's a coral and then it almost looks like there's rings around it. And it was our way of showing the energy behind the team. Um, Adam's fear the community. And so it almost vibrates if you look at it, especially against the Navy. And that was our way of sort of bringing in the life and the Adam at work. Mandy, you're beaming. This is so cool. It's very, first of all I'm like, this is data-driven. That is so incredible. All of the thoughts that went into designing this, I think this exceeded looking at her face and does bars. I'm so proud. And this partnership has been incredible. Has exceeded your expectations. I mean just going through this process of it's not just about changing a logo. No, not at all. It is not at all. This is incredibly strategic to our future. Right? Right. This is more than colors and fonts. >>So you guys are also wearing the buttons that had the B for bad-ass, but the dot. I noticed that boom, bad ass boom. Um, you know, we hear a lot and there's lots of the conversational AI thing. Just to kind of weave in some topic, I want to get your reaction is that data's should be a living thing. So you know, the classic brand consciousness, the brand should be a living thing. Sam, should it grow and nurture the brand >>we do. We say that a lot. I mean, because where's the vision going? I mean in a lot of ways a brand is a promise to the people that support it, right? It, we, Boomi can say we're, this is our brand, this is our meeting, this is everything. But if, if they don't fulfill that promise and if the community and the members and the customers and partners don't embrace that, it's just like you're standing in the woods by yourself, it will. The trust isn't there. Exactly. And so that's why we talk. We always say you have to nurture it. You have to keep it as alive in three years, five years as it is today during Boomi world. So how many different iterations did you go through? Like different, Oh, we're white. We're going to go there. There were nine 10 that we paired. We w met multiple conversations across the organization. >>This was not done an event? No, not at. We shared across broadly, I'm not a secret keeper and a even within the company, this was obviously internal confidential, but we were bringing people in to a to get opinion and make sure that there were shared ownership. What was the original response to Mandy when you came in to Boomi saying we, I mean, I imagine that's part of why they brought you in. Was it just yes time? Yes. Can you please hurry up? But some people can be really passionately tied. It's like when you're selling a house to someone doesn't like good wrestler, right? Let it go. Right, but that's hard to do. Especially if somebody has been around long time and they've nurtured this and they put so much heart and soul into it. But this sounded like they were receptive. Knowing that we need to evolve as our customers are evolving and as our technology is evolving. >>Well, here's the backstory on the former logo, Chris port, our COO who you've met and spoken to when he ran the acquisition of Boomi way back when is when he decided in PowerPoint probably, sorry Chris, to put a Dell logo, which no longer a really actually is no longer even follows Dell technologies branding guidelines and a Boomi font together. And that was how Dell Boomi logo was born. So it was put into place and we ran with it and nobody questioned it. We were too busy building and iPads business and so income's Mandy and says, here, we're going to go do this and really up our game in the market. And one thing we should know, John mentioned brand representation at the national scan the other night. There was a a Boomi store right over by our sat here that's been full. Every time I've gone over there, and I don't know what this gentleman was trying to buy yesterday, but whatever it is, you guys were already sold out of it. >>So this has been a suddenly, well there's a revenue source over here, but people want to embrace this. The proud customers, vendors, partners, they're proud to wear this brand. It's been the parent that we've seen and just in two and a half days has been really interesting. Well that's part number two. That's the Boomi verse. You're seeing them in action, right? They're wearing it loud and proud. Yeah. Right there. They're tremendously proud of the accomplishments and the business that we're driving for them. We partner with our customers. Right. And that's, that's the manifestation of, of what's happening. >>Well, Sam, congratulations to you and the team, Mandy. It takes courage to take a branding challenge like this in a big company. Certainly Dell's involved the other mothership, so he works very closely with Dell technologies as well. Congratulations. We have a Dell technologies bad-ass and swagger. Also the cubes here. We're bringing them bad ass sweater as well. Brand alignment. Good job. Different logos saying congratulations. Thank >>you Sam. We have, I have to before we go, we have to understand the name of your company is a very intriguing manual labor, which a lot of Boomi solves, you know, aims to solve in terms of automation about the name of Iranian will labor. Exactly as in irony. Um, so we, I am a family of immigrants. We moved over when I was four. My mom was one obsessed as Jackie Onassis and, and America and, and my dad, um, was a teacher in Korea, so when I was four, and I have two older sisters who are seven and nine. And she decided she wanted all of us to grow up here. And um, so we moved to America. And it's funny, I was, I think I survived on brands alone because it was, she wanted us to be immerse into everything. American culture. So it was chef Boyardee wonder bread. >>I mean literally it was only American, like iconic brands. But fast forward to that, we got here and none of us spoke English. And so my dad and did whatever work he had to, to support us. And so it was literal manual labor. It was washing dishes, it was, you know, working in a stock room, just, you know, doing whatever work he needed to do to support us. And so that's where the name manual labor comes from. It's an homage to my parents who did everything they needed to do, um, to support us, to give us the opportunity to be educated here and everything, all the benefits of it. Um, and then also just in that, we learned a lot around about just rolling up your sleeves and doing the work. Um, being proud of the work you do, whether you are a teacher or a dishwasher, um, immigrant or someone who grew up here. >>It was more about just owning that pride, um, doing what you need to do to, to be successful. So, wow, what a great backstory and a wonderful tribute to your past and your family and congratulations on what you've done for Boomi. Thank you Andy. A continued. Congratulations. I'll echo what John said. This is really been out. I can't wait for next year. Gosh, but it's really been an awesome event. We've had just had nothing but positivity from customers, partners, your execs, everybody there. You have even more fans than when you walked in here two and a half days ago. So thank you for spending two days with us. This has been incredible. Awesome. We'd love it. Learned a ton. All right. Well, we promised you a chatty conversation. I hope we delivered for John furrier. I'm Lisa Martin. You've been watching the cube from Boomi world 19 thanks for watching.

Published Date : Oct 3 2019

SUMMARY :

Live from Washington, D C it's the cube covering from customers, the Boomi fandom, as I said to you yesterday is legit, And then we'll get into what Sam helped it so that we get a true understanding of who or what the brand would be. And so we asked Mandy, you know, if you can explain the personality of Boomi And so when you have swagger, when you were a bad ass, you don't have to overcomplicate what you're doing or And also the eye has got the dot on there. And so we literally So the two words, I love bandy that you chose, that you wanted Boomie's brand to And it was our way of showing the energy behind So you know, the classic brand consciousness, the brand should be a And so that's why we talk. when you came in to Boomi saying we, I mean, I imagine that's part of why they brought you in. it was put into place and we ran with it and nobody questioned it. And that's, that's the manifestation of, of what's happening. Well, Sam, congratulations to you and the team, Mandy. And um, so we moved to America. Um, being proud of the work you do, whether you are a teacher or a dishwasher, It was more about just owning that pride, um, doing what you need to do

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Gary Cifatte, Candy.com | Boomi World 2019


 

>>live from Washington, D. C. >>It's the Cube >>covering Bumi World 19. Do you buy movie? >>Hey, welcome back to the Cube. We've got candy. That's right. I am Lisa Martin in Washington, D. C. At booming World 19 with John Ferrier and John and I are excited to be talking next with a chief technology officer of candy dot com. Gary, welcome to the Cube. >>Thank you for having me great to be here. >>So tell our audience about candy dot com Guinea all that you want dot com cool stuff. >>It is cool stuff. It is the endless. I'll just like going to the supermarket and never runs. Oh, it's absolutely perfect. That's actually how we started knowing that there was so much candy out there that people wanted in the lines just weren't long enough to put him in, no matter where you checked out, and we started off being the online candy store, which was a foot in the door, but it was a very small opening at that time. >>One of the things you said when I met you today whilst eating candy that you guys brought thank you very much for that was very appropriate. Um, was that candy? Is recession proof? >>It is. It's it's ah, you know, good times, bad times. You know, people are gonna have birthday parties. People get married holidays. They're going to come. You know, you've had a really great day. It's a candy bar. You know, you've had a really bad day. It's the candy bar. That's just it's an impulse buy, but it's an impulse buy with your favorite. I mean, it's something to comfort more than anything else, actually. And the technology side talk about how you guys were organized. What? Some of the challenges and how does Bumi fit in? Take us through the journey. Sure, when we started out, we thought, How hard could it be doing? Data entry will get the orders. They'll come across, we'll have some people. Instrument to the system will start filling up, you know, and then everything else will take care of itself. And within about a few minutes, we realized that that was probably not going to work. It was not scalable because first of all, data entry is air pro. You know, if you have someone actually trying to do with their, it's not gonna work for us. So we realized that there was a mechanism out there with Edie I and we went to 1/3 party provider to help us with the FBI. And that's how we started with the first couple of integrations and it was good. It got us off the ground and got us further into that door. >>So you started with, um, how many different partners trading partners take us back to kind of the last 10 years of candy dot com and how that Trading Partner Network has grown. >>Oh, it's like the journey. It's still we starts with the first step. We had one that was interested, one that wanted to work with Austin, and we started to do the work with them and figure out how to handle it. But they had multiple divisions, so, you know, there was only one that was 32 actual integrations that had to be done on being a traditional brick and mortar. It's very competitive. So once the word got out that they were work with us, there was a couple other. So we had six pretty big ones lined up early on that we needed to have integrated in up and running very quickly. >>And from a digital perspective, what were some of the initial system's applications that you implemented just start being able to manage and track those trading partner interactions to ensure that you're able to deliver? You know what? The candy, the candy demand that you need to fill? >>It was, sadly, a lot of C S V. A lot of email, a lot of phone calls back and forth. There was a lot of hours, and it was one those ones where we would really just bring in temps and try to keep up with it did not really have a repeatable process or a good technical footprint of what we needed to d'oh way didn't know what we didn't know when we started, and we very rapidly came to become aware of what we needed to do. >>So starting with air P Net sweet brought net Sweden two years ago. Tell us about that and what you thought was gonna solve all of our problems. Well, that's why it's >>a great package because it brought us both order management and it brought us here. Pee in. There were so many models and so much technology behind it and they have a warehouse module. There's, like all we could grow forever With this, it will never be bounded. This is gonna be fantastic. But what we forgot is that it was only as good as the data in there. And if we're using as a manual data entry, it's not going to meet our needs. We needed to come up with a better way in a more efficient way to get the data in. And this was still back in the day when we're trying to fulfill something within a week, much less where we're at today. >>Okay, so where does Bumi fit into play? >>We realized, unfortunately that even when you have an integration up and running and as good as the integration is, some of your trading partners will have changes. They're going to give you a different reference number. They're gonna give you a different requirement. They're gonna make something that was optional now mandatory. So we had problems because it wasn't just also that was impacting everyone that was doing an integration with that trading partner had it. So if I had outsourced it and there was 100 people that had that map. We were one of 100. Sometimes we were one, and sometimes we were as far away from one is possible and you understand that, and you appreciate it because there's only a finite number of hours to get things done. So we understood that to be really profitable and get to the level of service we needed to control the data. And that's when we decided that we needed to bring the E. D I and house. >>So when you were looking for the right integration partner, what was it about Bhumi from a technology perspective and a business perspective that really differentiated it. >>First and foremost, the number one requirement had to talk to nets. We had a have a native nets. We'd integration if it did not talk to net sweet. It wasn't gonna make it onto our plate because we weren't gonna spend the time to reinvent the wheel when obviously the wheel was out there. We had actually done that once before, and it was successful but painful. And there's people out there who build a connection and work to silver partners like blooming in the platinum partners that can go out and they can actually keep up with the release before it comes out. And you're being proactive by the reactive from a business need. It was We can't drop data. We need to be efficient. We need to be timely. We need visibility. And looking at Bumi, it met all those needs. We had a connection into nets. We had a reporting tool. We had error messages coming back. We had everything that we needed to manage our own world and take control of it. Or so we thought >>that look. Okay, so get this implemented. What sort of opportunities is the start opening up? You talked about control there, or so we thought. What have you been able to unlock where control is concerned? In the last few years, >>what we didn't realize with what we were doing is that way. We're just basically turning on everything and trying to run this efficiently and fast as possible. And that was really the wrong approach to take what we needed to do it as some governance to it as some logic to it, too, you know, not compete with jobs. There's there's a finite number of avenues into the back end system, you need to utilize it. But there was also tools that we found out inside this system that handled things like error trapping and retrial, logic and time outs and stuff like that. And as we worked with the subject matter experts at Boom, as we worked with the people at Nets, we in our account managers who would show us things and help us long. We learned a lot more about him. When we went live back in February of 2016 we were very excited. We did 1000 orders into our system and one day and we thought, How phenomenal is this? I mean, 1000 orders. How many more orders could you actually look for? And we very soon realized that there was a lot more orders willing to come into our system if we could handle it. >>So what? So when you first started with Bhumi went from some number 2 1000 orders today. What was that original number that you guys were able to handle when it was more of a manual process? >>It depend on how many attempts we could hire that sometimes it was 100 orders we got in. Sometimes it was 100% dependent on people. Also depend on someone, Remember, understands the spreadsheet. >>The Sun's painful, >>painful and not really easy to plan for. >>But you discovered pretty quickly you went from I won't say 0 to 1000. But somewhere in between that realized tha the capabilities, though of this system was gonna allow you to get 20,000 orders per day. Where was the demand coming from? Was it coming from trading partners was coming from their customers? Was it coming from your internal team seeing Hey, guys, I think there's a lot more power here than we originally thought. >>Well, success begets success because we were able to get an order in now in a timely fashion and ship it out there. All of a sudden, I realized we were shipping orders within 48 to 72 hours. It wasn't taking 10 days anymore, so we had repeat customers, which obviously makes your numbers go up. And then, as you know, your experience is good and you share it because social media is the weight of the world All the sudden, you know if if you tell two friends and they tell two friends we start getting more volume. Damn white starts happening is someone realizes they're losing market share of their brick and mortar website. And who was fulfilling the orders for them if they're doing so well and we're losing business and they start knocking on the door saying what? We'd like to work with you as well. And the other thing, too, is just timing. In the United States, it's pretty warm between April and October, and the bulk of perishable and heat sensitive product will ship through one of our warehouses because we have the thermal controls in the programs in place to give a good experience to make sure the product arrives the way it's supposed to be treated. >>Yeah, you were mentioning that when you were on stage this morning with Mandy Dolly Well, Mami CMO and Jason Maynard from Net Sweet that there are obviously, if you order some chocolate. I wanted to get there in the exact state in which I saw it online, right? But there's you've gotta have a lot of access, invisibility and systems to be able to help you facilitate that temperature control, depending on the type of product. >>Absolutely. So we're very proud of the fact that, you know, we're temperature controlled where humidity controlled were suf certified. We've done everything the right way to make sure that what we do is gonna be the best experience that your food is safe. Because, Paramount, the last thing we ever want to do is to keep a product of someone's gonna make your child sex because, you know, you don't want anyone to get sick. But the worst feeling is apparent is when your kid doesn't feel well. So we understand that Andi have a phenomenal staff. Are Q A team will go through and we have ways to test the product to get to the melting point. And we know different products melted different temperatures, and we determine what those temperatures are. We build those thresholds we do calls out to get the weather. No, I'm shipping it from my location to you. What's the temperature of my It doesn't matter if it's cold at your place. It is 90 where I'm shipping it from. So we look at what is it now? Where is it going? What's it gonna be the next few days? How big is it? You know how much product is in there with that? That isn't heat sensitive. And we have a pretty complex algorithm that we put in place That has really enabled us to handle the summer months and give a good product because, I mean a lot of people like s'mores, but they don't want the pre melted chocolate showing up at their house. >>Would agree. That takes the fun out of the bonfire part, right? Exactly. So let's talk about the people transformation because you were saying your 100% dependent on manual Somebody even sending the spreadsheet little into star inputting data to process X number of orders per day went from almost 0 to 1000 overnight with Bhumi, then saw this capacity for 20,000. How have has your team has other business units within candy like finance? How are they benefiting from all of this? What a presume is massive workforce productivity gains that you're giving everybody? >>Absolutely. It was a great problem tohave because as we got bigger and we started getting more and more orders than we got more and more invoices and you know, we got more and more checks in which we always think it's a good thing, but those checks need to be reconciled. They have to be reconciled against the transaction Inside the Nets week. It's no exaggeration that we would have pages printed out with a ruler going down and highlighting one by one on the invoice to make sure nothing was omitted. And we were spending an individual spent an eight hour day, three days a week, just going through direct missile. One invoice that was coming in and we would get two or three a week from them. So it was painful and again also error prone. And these people are very creative, very smart, and they offer so much more to the business that it was a waste of their time in a waste of their intellect. S o del. Booming, we found out, is not just any eyes phenomenal, Aditi, I but it has all these other tools and won. The tools we had was to be able to take the remittance file from the financial institution, reconcile it against the invoice is in the system and create a C S V import that would run that we have a script for that created a cash payment in our system that would actually close out the invoices and be paid so that we don't take care of it. It was done, and finance would basically get the file and e mail to us. We would file it back and they'd run an import. So instead of 250 hours a week, it was five minutes of file. >>That's a dramatics saving hundreds of hours a month, but also faster time to revenue recognition. >>That's a big one, you know, because when you try to get people discounts or give them brakes or if your terms are out there, it's nice to get it in there and keep your system's clean, because you also have to answer to the end of the month. You know you want to close the books and everything in manual processes. Air one the few things that you can't just throw more horsepower at. >>I'm glad you brought up, though from a resource kind of reallocation. Perspective is, these folks, in particular areas of the business, have value that they're not able before weren't able to really unlock and deliver. Now, with the technology in place, they're able to probably focus on more strategic areas of the business or more strategic projects. I also imagine your sales. We said faster time to revenue in revenue recognition, but big boost to candy dot comes sales. Since you've implemented the technology >>direct, I mean the sales numbers have just grown. I mean, as much as we do. No do are forecasting and think where it's going to go. Wee wee drastically underestimated this year. The summer was very, very good to us. Our first year under booming, we ran for 11 months. We did a little over 600,000 orders for that first year. In comparison, in June, July and August this year, we did over a 1,000,000 orders. That's a lot of chocolate. So a >>lot of candy, >>most certainly >>busier time, period. I mean Halloweens in a few weeks, Christmas is coming. How does that compare in terms of like the Flux >>way? Have a peek? Obviously, Halloween Halloween is obviously the time, of course. November 1st, our orders are zero because everyone walks in with a pillowcase of candy from their kids to the office, so it literally goes from a 1,000,000 miles an hour or two nothing, and it's it's kind of eerie. But throughout the summer we stay very, very busy because a lot of the market places don't have the facility and listen, they're great, you know, it's one stop shopping. They have everything, but everything is in a warehouse in that entire warehouse is not properly controlled to handle food products. So they decided it was an advantageous for them to ship, you know, during the summer, and it's poorly monitored as a summer Shipp program. But it's really more of a heat sensitive program because we'll add the thermal product to protect the thermal packaging to protect the product, even in February. I mean, there's some spots in Florida in Texas at a pretty one that you want to protect the item. So it's a heat sensitive program that we're very proud of, and we keep advancing and we keep growing. And, you know, I have. I'm very fortunate. I have a great team. I mean, we're not gonna call out, you know, like Jim and Scott, because that would be wrong to deal with. These guys have been with me from the start, and they put the E. T. I in place. They put the scripting in place that the guys were just, you know, rock stars on. Do I look good because of their effort? And I'm very, very proud of the team we've assembled that does this to make sure that you're and satisfaction is always met. >>Awesome story. So I imagine you know, when we hear like, four out of five dentists recommend this kind of bet. Is the fifth dentist recommending candy dot com? Is that where that guy's been? >>Yeah, he's got four kids >>going through college and >>everything, so he figures candy dot com to go. Way to make the money to make sure those tuition skip. >>All right. Well, Gary, it's been a pleasure to have you on the keys. Thank you for sharing what you're doing with bhumi at candy dot com. We appreciate and thanks for all the candy. >>Oh, our pleasure. Thank you very much for having been a great couple of days. I'm glad to be part of it. >>All right. Our pleasure for John Ferrier. I'm Lisa Martin. You're watching the Cube from Bhumi World 19. Thanks for watching

Published Date : Oct 3 2019

SUMMARY :

and John and I are excited to be talking next with a chief technology officer of candy dot So tell our audience about candy dot com Guinea all that you want dot com in the lines just weren't long enough to put him in, no matter where you checked out, One of the things you said when I met you today whilst eating candy that you guys brought And the technology side talk about how you guys were organized. So you started with, um, how many different partners trading We had one that was interested, one that wanted to work with Austin, and we very rapidly came to become aware of what we needed to do. Tell us about that and what you thought was gonna solve all of our problems. We needed to come up with a better way in a more efficient way to get the data in. Sometimes we were one, and sometimes we were as far away from one is possible and you So when you were looking for the right integration partner, We had everything that we needed to manage our own world and take control of it. What have you been able to it as some governance to it as some logic to it, too, you know, not compete with jobs. What was that original number that you guys were able to handle when it was more of a manual process? It depend on how many attempts we could hire that sometimes it was 100 orders we got in. though of this system was gonna allow you to get 20,000 orders per day. And then, as you know, your experience is good and you share it because social media is the weight of the world Yeah, you were mentioning that when you were on stage this morning with Mandy Dolly Well, So we're very proud of the fact that, you know, we're temperature controlled where humidity Somebody even sending the spreadsheet little into star inputting data to process X number orders than we got more and more invoices and you know, time to revenue recognition. That's a big one, you know, because when you try to get people discounts or give them brakes or if your terms We said faster time to revenue in revenue recognition, I mean, as much as we do. How does that compare in terms of like the Flux They put the scripting in place that the guys were just, you know, rock stars on. So I imagine you know, when we hear like, four out of five dentists recommend this kind Way to make the money to make sure those tuition skip. Well, Gary, it's been a pleasure to have you on the keys. Thank you very much for having been a great couple of days. All right.

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Sunil Dhaliwal, Amplify Partners | CUBEConversations, August 2019


 

>> from our studios in the heart of Silicon Valley, Palo Alto, California. It is a cute conversation. >> Levan, Welcome to this Cube conversation. I'm John for a host of the Cube here in our Cube Studios in Palo Alto, California. Harder Silicon Valley world startups are happening on the venture capitalists air. Here we have with us. O'Neill, Deli Wall, Who is the general partner Amplify Partners and Founder co found with Mike Dauber. You guys have a very successful firm. I've known you since the beginning. When you started this firm. You guys were very successful on your third fund. Congratulations. Thank you. Great to see you. Thanks for coming in. It's always fun >> to be back. Yours? First time we're doing it in person. >> Local as it posted out of the conference. Yeah. Got our studio here. We're kicking off two days a week. Soon to be five days or weeks. Folks watching studio will be open for a lot more. Start up coverage. So great to have you in. And congrats on 10 years for you guys. 10 years of the Cube. 10th year of'em world would do in a big special. So nice we're excited. Well, for another great 10 years have been a lot of fun. A lot of interesting things happen those 10 years and again, you've been on the track to foot during that time. Yeah, on, by the way, Congratulations, fastly when public, thank you very much. And you also investing early investor in Data Dog, which you probably can't comment on, but they look like they're gonna go public. It's a great business >> and it's moving the right direction. And I think they got a lot of happy users. So there's more good stuff in the future for them. >> So you guys came out early, Made big bets. They're paying off two of them. Certainly one. Did another one come around the bikemore. Take it. Give us update on Amplify Partners Current fund. Third Fund gives the numbers. How much? What do you guys investing in with some of the thesis? What's the vision? >> Yeah, the vision is really simple. So amplify has been around from the beginning to work with technical founders. And really, if you wanted to stop there, you could you know, we're the people that engineers, academics, practitioners, operators that they go to get their first capital when they are thinking about starting a company or have a niche that they just feel the need to scratch. We tend to be first call for those folks a lot of times before they even know that they're going to start something. And so we've been doing that. Investing at seeding Siri's A with those people in these really technical enterprise markets now for seven years. Third fund most recent funds a $200,000,000 fund and that has us doing everything from crazy pie in the sky. First check into, ah, somebody with wild vision to now bigger Siri's a lead Rounds, which we're doing a lot more of two. >> So on the business model, just to get a clear personal congratulations Really good venturing by the way. That's what venture capital should be First money in, You know, people not doing the big round. So that's a congratulated, successful thank you now that you have 200,000,000 Plus, are you file doing follow on rounds? Are you getting in on the pro rat eyes? Are you guys following on? Because he's Sonny's big head, sir. Pretty, pretty big. >> Yeah, we've been doing that from the beginning and I think we've always wanted to be people who will start early and go along. We've invested in every round that fastly did we invested in every round that data dog did. So yeah, we're long term supporters and we can go along with the company's. But our differentiation isn't showing up and being the guys who were gonna lead your Siri's g round at a $3,000,000,000 valuation, which might as well be your AIPO were really there to help people figure out how to recruit a Kick ass team and figure out how to find product market fit and get that engine working >> and also help be a friend of the on the same side of the tables and rather than being the potentially out of the side. So the question is, I know you guys do step away and don't go on board. Sometimes you do. Sometimes you don't. Was there a formula there? Do you go on the boards as further in the round? You happy the relief? It's a >> mix of, uh, you know, we talked about a couple of these cos fastly. I've been on the board since Day zero and data dog. I was never on the board. And you know what we do tend to be those pretty active. So people come work with us when they go. I've got this vision. I know where I want to go. But when I think about the hard things I've got to do over the 1st 2 to 3 years of a company's life, you know who I want by my side and not the person who wants to be my boss or tell me what to do or tell me why they need to own 1/3 of my company or control four seeds on my board. But who kind of what's it wants to sit shoulder to shoulder with me and probably has a long list of companies that look just like mine. Uh, that tell me that they're going to decent partner. >> We've had a lot of fun together. You and Mike the team and fly. Great party. Great networking. You gotta do that. >> Thank you. Great. Great party. Should hopefully my >> tombstone. Well, you gotta have the networking, and that's always good. Catalyst. That lubricant, if they say, is to get people going. But you guys were hanging out with us and the big data space that had Duke World. We saw Cloudera got to activist board members. That's not looking good there. It's unfortunate big friend of Amer Awadallah, but what ended up happening was cloud Right Cloud kind of changed the game a little bit, didn't change big data as an industry was seeing eye machine learning booming. So, you know, big data had duped change certainly cloud our speculation. But looking back over those 10 years, you saw the rise of the cloud really become Maur of a force than some people thought that most people thought Dev Ops really became the cultural shift. If I had to point to anything over the 10 years, it's Dev Ops, which is implies day to talk about your reaction to that because certainly independent on enabler, but also change the game a bit. >> It has its exploded. There's a couple things in there, so I think there's been a lot of innovation that's coming in the cloud platforms. There's a lot of innovation that cloud platforms have sucked up. We look at that. A lot of guys who back startups, one of things we always say is Hey, is this a primitive? Is this an infrastructure primitive? Because if it is, it's probably gonna be best delivered by a big platform unless you're able to deliver a very compelling and differentiated solution or service around it. And that's different. You know, it's it's different than having a solely a a p I accessible primitive that, you know you would swap out with the next thing if it was, you know, two cents cheaper or 2% faster. So when I think about what's been happening in the cloud, this kind of cloud to, oh, phenomena starts coming up, which is a lot of hell that excited very early on. It was about storage and compute and the real basic building blocks. But now you see people building really compelling experiences for developers, for database engineers for application developed owners all the way up and down this stack that yeah, there cloud companies, but they look a heck of a lot like more like solutions. And, you know, we've mentioned a couple companies in our portfolio that air going great. But there there's a ton of companies that we admire. You know, I look at what the folks that at Hashi Corp have done and what they continue to do. You know what a great business in in security and in giving people automation and configuration that that hasn't been there before. That's a phenomenal I >> mean, monitoring you mentioned is a monitoring to point out going on, he said. Pager duty Got a dining trace. These companies public this year, both public, and you got more coming around the corner, you got analytics is turning. That's calling it mean monitoring has been around for a long time. Observe ability. Now it's observe ability is the monitoring two point. Oh, and that's taking advantage of this Dev Ops Growth. Yeah, this is really the big deal. >> Yeah, well, it's if you're really getting into. And what a lot of this comes down to is velocity, right? A lot of people are trying to deliver software faster, deliver it more reliably, take away the bottlenecks that air between the vision that a product person has the fingers on the keyboard and the delightful experience that a user gets and that has a lot of gates. And I think one of the things that Dev Ops is really enabled is how do you shrink that time? And when you're trying to shrink that time and you're trying to say, Hey, if someone's can code it, we can push it well, that's a great way to do things except if you don't know what you've pushed and things were failing. So as velocity increases, the need to have an understanding of what's going on is going right alongside of it. >> So I want to get your thoughts on enterprise scale because cloud 2.0, it really is about enterprise. You guys have invested in pure cloud native startups. You've invested a networking invested in open sores. You guys house will have, ah, struggle. You are. But I have a strong view on Dev, Ops and Cloud to point out. But the enterprise is now experiencing that, and you guys also done a lot of enterprise deals. What's the intersection of the enterprise as it comes in with cloud two point? Oh, you're seeing Intelligent Edge being discussed Hybrid multi cloud, these air kind of the structural big kind of battle grounds with the changes. How do you guys look at that? How do you invest in that? How do you look for startups in that area? >> Yeah, well, I think we invest in it by starting from the perspective of the customer. What's the problem? And the problem is, a lot of times people know their security. There's compliance. And a lot of cases. There's a legacy infrastructure, right? But the it's not a green field environment is nowhere more applicable than in the enterprise. And so when you think about customers that are gonna need to accommodate the investments the last five and 10 years as well as this beautiful new vision of what the future is, you know you're talking basically talking about every enterprise CEOs problems. So we think a lot about companies that can solve those riel clear enterprise pain points security. One of them, um, we've had a bunch of successful cloud security companies that have been acquired already. We've got great stuff in compliance and data management and awesome company like Integris. That's up in Seattle and in really making sure that projects and software works well with legacy and more traditional enterprise environments, companies like replicated down in L. A. Um, you know, those folks have really figured out what it means to deliver modern on premise software and modern on premise really is, you know, in your V p c in your own environment in your own cloud. But that's on Prem Now that is what on Prem really looks like no one's rack and stack and servers in the closet. It's cloud operations. But if you're going to do that and you're gonna integrate all those legacy investments you've made in an audit, Maxis control et cetera, and you wanna put that together with modern cloud applications, your sass vendors, et cetera. You know you can't really do that in the native cloud unless you can really make it work for the enterprise. >> What is some of the market basket sectors that you see? Where the market second half of our market sectors that have a market basket of companies forming around it? You mentioned drivability. Obviously, that's one we're seeing. Clear map of a landscape developed there. Yeah, okay. Is there other areas just seeing a landscape around this cloud to point out that that are either knew or reconfigurations of other markets? Machine learning What's what. The buckets? What the market's out there that people are clustering around with some of the big >> high level. Well, I think one of things you're gonna see talking about new markets and people people. There's a bunch of It'll tell you what's already happening in history today. But if you want to talk about what's coming, that isn't really on people's radar screen, I think there's a lot that's happening in machine learning and data science infrastructure. And if you're a cloud vendor in the public cloud today, you are really ramping up quickly to understand what the suite of offerings are that you're gonna offer to both ML developers as well as traditional, you know, non machine learning natives to help them incorporate. You know what is really a powerful set of tools into their applications, and that could be model optimization. It could be, um, helping manage cost and scalability. It could be working on explain ability. It could be working on, um, optimizing performance with the introduction of different acceleration techniques. All of that stack is really knew. You know, people gobbled up tensorflow from Google, and that was a great example of what you could do if you turned on ml specific. You know, tooling for for developers. But I think there's a lot more coming there, and we're just starting to see the beginning. >> It's interesting you bring this up because I've been thinking about this and I really haven't been talking about a publicly other than the cloud to point. It was kind of a generic area, but you're kind of pointing out the benefits of what cloud does. I mean, the idea of not having to provision something or invest a lot of cash to just get something up and running fast with this machine learning tooling that's the big problem was stacking everything up and getting it all built >> right goes back. The velocity were talking about earlier, right? >> So velocity is the key to success. Could be any category to be video. It could be, um, you know, some anything. So we're >> also seeing another. The other side of it is, is another form of velocity is we're going to Seymour that's happening and things that look like low code or no code, so lowering the barriers for someone doesn't have to be a true native or an expert in domain, but can get all the benefits of working with, Let's say, ml tooling, right? How do you make this stuff more accessible? So you don't need a phD from Berkeley or Stanford to go figure it out right? That's a huge market. That's just stop happening. We've got a ah phenomenal come way company in New York called Runway ML that has huge adoption. Their platform and their magic is Hey, here's how we're gonna bring ML to the creative class. If you're creative and you want to take advantage of ML techniques and the videos you're working on, the content that you're creating, maybe there's something you can do here at the Cube. You know, these guys were figure out how to do that and saying, Look, we know you're not a machine learning native. Here's some simple, primitive >> Well, this screen, you know, doesn't talk about video, but serious. We have a video cloud of people have seen it out there, demo ing, seeing highlights going around. But you bring up a good point. If we want to incorporate State machine learning into that, I can just connect to a service. I mean slack, I think, is the poster child for how they grew a service that's very traditional a message board put a great you around it. But the A P I integrations were critical for that. They've created a great way to do that. So this is the whole service is game. Yeah, this is the velocity and adding functionality through service is >> Yeah, And this is this this idea that, um the workflow is what matters. I think it has not traditionally been a thing that we talked a lot about an enterprise infrastructure. It was. Here's your tool. It's better than the previous two or three years ago. Throat the new ones by this one. And now people are saying, Well, I don't want to be wed to the tool. What I really want to understand is a process in a workflow. How should I do this? Right? And if I If I do that right, then you're not gonna be opinionated as to whether I'm using Jiro for you know, you're for managing issues or something else or if it's this monitoring the other. >> So I got to get the VC perspective on this because what you just said, she pointed out, is what we've been talking about as the new I p. The workflow is the I P. That translates to an application which then could be codified and scaled up with infrastructure, cloud and other things that becomes the I P. How do you guys identify that? Is that do you first? Do you agree with that? And then, too, how do you invest into that? Because it's not your traditional few of things. If that's the case, do you agree with it? And if you do, how do you invest in? >> I've modified slightly. It's the marriage of understanding that work flow with the ability to actually innovate and do something different. That's the magic. And so I'll give you a popular problem that we see amongst a lot of start ups that come see us. Uh, I am the best, and I'll pick on machine learning for a second. I've you know, I've got the best natural language processing team in this market. We're going to go out and solve the medical coding and transcription and building problem. Hey, sounds awesome. You got some great tech. What do you know about medical transcription and building? Uh, we gotta go hire that person. Do you know how doctors work? Do you know how insurance companies work. That's kind of Byzantine. How? You know, payers and providers, we're gonna work together. We'll get back to you that companies not gonna be that successful in the marriage of that work. >> Full knowledge. Good idea. Yeah, expertise in the work edge of the workflow. >> Well, traditionally, you get excited about the expertise in attack and what you realize in a lot of these areas. If you care about work full, you care about solutions. It's about the marriage of the two. So when you look across our portfolio in applied A I and machine learning, we've actually got shockingly nine companies now that are at the intersection of, um, machine intelligence and health care, both pre clinical and clinical. And people are like, Wow, that's really surprising for, ah, for an infrastructure firm or an enterprise focus firm, like amplifying we're going. No, you know, there's there's groundbreaking ML technology, but we're also finding that people know there's really high value verticals and you put domain experts in there who really understand the solutions, give them powerful tools, and we're seeing customers just adopted >> and that, unlike the whole full stack kind of integration if you're gonna have domain experts in the edge of that work flow, you have the data gathered. It's a data machine learning. I can see the connection. They're very smart, very clever. So I want to get your thoughts on two areas around this cloud to point. I think that come up a lot. Certainly machine learning. You mentioned one of them, but these other ones come up all the time as 2.0, Problems and opportunities. Cloud one. Dato storage, Computing storage. No problem. Easy coat away. Cloud two point. Oh, Networking Insecurity. Yeah, So as the cloud as everyone went to the cloud and cloud one dato there now the clouds coming out of the cloud on premise. So you got edge of the network. So intelligent edge security if you're gonna have low code and no could have better be secure on the cover. So this has become too important. Points your reaction to networking and security as an investor in this cloud. 2.0, vision. >> Yeah, there's different pieces of it. So networking The closer you go to the edge, you say the word ej and edges, you know, a good bit of it is networking, and it's also executing with limited resource is because we could debate what the edge means for probably three hours. >> Writing is very go there, but what it certainly means is you >> don't have a big data center. That's Amazon scale to run your stuff. So you've got to be more efficient and optimized in some dimension. So people that are really at the intersection of figuring out how to move things around efficiently, deliver with speed and reduce late and see giving platforms to developers at the edge, which, you know if you've one of the big reasons for faster going public was to bring their edge. Developments story out to the larger market. Um, absolutely agree with that as it as it relates to broader security. We're seeing security started, stop being a cyclical trend and started becoming a secular one pretty much at the moment the cloud exploded and those things are not, You know, it's not just a coincidence, as people got Maur comfortable with giving up control of the stuff that that had their arms around for years, a perimeter right at the same time that they say we're going through everything online and connect everything up and get over developers whatever they want and bringing all our partners to our. The amount of access to systems grew dramatically right. At the same time, people handed over a lot of these traditional work flows and processes and pieces of infrastructure. So, yeah, I think a lot of people right now are really re platforming to understand what it means to be to build securely, to deploy securely, to run securely. And that's not always a firewall rack and stack boxes and scan packets type of a game. >> Yeah, I'm serious, certainly embedded. And everything's not just part of the applications everywhere. That's native. Yeah, final question for you. What do you guys investing in now? What's the hot areas you mention? Machine learning? Give a quick plug for your key investments. What's the pitch? The entrepreneur? >> Yeah, so again are pitched. The entrepreneur really hasn't changed from Day zero, and I don't see it changing anytime in the future, which is if you're a world beating technologists, you know you want someone who understand what it's like to work with other world beating technologists and take him from start upto I po And that's the thing that we know how to do both in previous career is as well as in the history of Amplified. That's the pitch. The things that we're really excited right now is, um, what does it look like when the best academic experts in the world who understand new areas of machine learning, who are really able to push the forefront of what we're seeing in reinforcement, learning and machine vision and natural language processing are able to think beyond the narrow confines of what the tech can do and really partner of the domain experts? So there is a lot of domain specific applied A i N M l that we're really excited about thes days. We talked about health care, but that is just the tip of the iceberg we're excited about. Financialservices were excited about traditional enterprise work flows. I'd say that that's one big bucket. Um, we're is excited about the developer as we've ever been. >> You know, you and I were talking before he came on camera for the cube conversation. Around our early days in the industry, we were riffing on the O S. I, you know, open systems interconnect, stack if you look at what that did, Certainly it didn't always get standardize. That kind of dinner is up with T C p I p layer, but still, it changed. That changed the game in the computing industry. Now, more than ever, this trend that we're on the next 10 years is really gonna be about stacks involving and just complete horizontal scalability. Elastic resource is new ways to develop Apple case. I mean a completely different ball game. Next 10 years, your your view of the next 10 years as this 1000 flowers start to bloom with stacks changing in new application methods. How do you see it? Yeah, well, >> what Os? I was a great example of this trend that we go through every few months. So many years. You, you, somebody create something new. It's genius. It's maybe a little bit harder than it needs to be in. At some point, you wanted to go mass market and you introduce an abstraction. And the abstractions continue to work as ways to bring more people in and allow them not to be tough to bottom experts. We've done it in the technology industry since the sixties, you know, thank you. Thank you. Semiconductor world All the way on up. But now I think the new abstractions actually look a heck of a lot like the cloud platforms. Right? They're abstractions. People don't. People want toe. Say things like, I am going to deploy using kubernetes. I want a container package. My application. Now let me think from that level. Don't have don't have me think about particular machines don't have to think about a particular servers. That's one great example developments. The same thing. You know, when you talk about low code and no Koda's ideas, it's just getting people away from the complexity of getting down in the weeds. So if you said, What's the next 10 years look like? I think it's going to be this continual pull of making things easier and more accessible for business users abstracting, abstracting, abstracting and then right up into the point where the abstractions get too generalized and then innovation will come in behind it. >> As I always say in the venture business, cool and relevant works and making things simple, easy use and reducing the steps it takes to do something. It's always a winning formula. >> That's pretty good. Don't >> start to fund a consistent Sydney Ellen. Of course not. The cube funds coming in the next 10 years celebrating 10 years. Great to see you. And it's been great to have you on this journey with you guys and amplify. Congratulations. Congrats on all your success is always a pleasure. Appreciate it. Take care. Okay. I'm here with steel. Dolly. Well, inside the key studios. I'm John for your Thanks for watching.

Published Date : Aug 15 2019

SUMMARY :

from our studios in the heart of Silicon Valley, Palo Alto, I've known you since the beginning. to be back. Yeah, on, by the way, Congratulations, fastly when public, thank you very much. and it's moving the right direction. So you guys came out early, Made big bets. So amplify has been around from the beginning to work with technical founders. So on the business model, just to get a clear personal congratulations Really good venturing by the way. out how to recruit a Kick ass team and figure out how to find product market fit and get that So the question is, I know you guys do step away and don't go on board. And you know what we do tend to be those pretty active. You and Mike the team and fly. Thank you. But you guys were hanging out with us and the big data space that had Duke World. you know you would swap out with the next thing if it was, you know, two cents cheaper or 2% faster. both public, and you got more coming around the corner, you got analytics is turning. And I think one of the things that Dev Ops is really enabled is how do you shrink that time? How do you guys look at that? You know you can't really do that in the native cloud unless you can really make it work for What is some of the market basket sectors that you see? You know, people gobbled up tensorflow from Google, and that was a great example of what you could do I mean, the idea of not having to provision something or invest a lot of cash The velocity were talking about earlier, right? It could be, um, you know, some anything. So you don't need a phD from Berkeley or Stanford to go figure it Well, this screen, you know, doesn't talk about video, but serious. as to whether I'm using Jiro for you know, you're for managing issues or So I got to get the VC perspective on this because what you just said, she pointed out, is what we've been talking about as the new We'll get back to you that Yeah, expertise in the work edge of the workflow. So when you look across our portfolio in applied A I and machine learning, in the edge of that work flow, you have the data gathered. So networking The closer you go to the edge, you say the word ej and edges, So people that are really at the intersection of figuring out how to move things around efficiently, What's the hot areas you mention? you know you want someone who understand what it's like to work with other world beating technologists and take him from we were riffing on the O S. I, you know, open systems interconnect, stack if you look at what that did, We've done it in the technology industry since the sixties, you know, As I always say in the venture business, cool and relevant works and making things simple, easy use and reducing the steps That's pretty good. And it's been great to have you on this journey with you guys and amplify.

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