Image Title

Search Results for AllFlash:

Roland Wartenberg, NetApp | SAP SAPPHIRE NOW 2018


 

>> From Orlando, Florida, it's theCUBE, covering SAP Sapphire Now 2018, brought to you by NetApp. >> Welcome to theCUBE, I'm Lisa Martin with Keith Townsend, and we are in Orlando at SAP Sapphire Now 2018. We're very proud to be in the NetApp booth. NetApp has a very long standing partnership with SAP and we're joined by Roland Wartenburg, the Senior Director of Global Strategic Alliances at NetApp. Roland, welcome to theCUBE. >> Thanks for having me. >> So NetApp and SAP have been partners for 17 years, very strategic. Let's talk about the role of NetApp in the SAP ecosystem. >> Yeah, happy to do that. So as I said it goes back to I think 2001 when the official partner contract was signed. Actually my role is, I would say it was special because I used to work for SAP, and the first time I worked with NetApp was in 1999. It was actually back then when the whole thing started, it's more than 21 years now, oh time is flying. And NetApp was always and is still a global technology partner. So when you look back at that time over the last 15 years was really about running SAP solutions on top of our technologies, started with F3, went over to SAP Enterprise Suite with Netweaver but now these days when you look at the whole SAP portfolio, there are so many new things. Not only SAP Hana, there is the whole SAP cloud movement with the cloud software service solutions with Hypres, Eribar, Conqueror, you name it, Feedclass, there's so many solutions out there which run now, either operated by SAP or done by SAP with one of their partners in the public cloud space like Google, Microsoft, AWS, for example. In addition you have the new areas with Leonardo covering IOT, Blockchain, machine learning, artificial intelligence and the nice thing is your assio from NetApp is really moving forward from the traditional role as a pure storage provider into so many new ways covering this with entry and data management so that we can offer our joint customers the solutions to cover actually, oh let's say offer solutions to solve the customer's problems in these areas. And IOT, for example, is a really interesting power because you have so many devices in the IOT space, everyone is talking about Etch computing or far computing and when you see how important it is to have data really transferred in a secure way, for example, in healthcare, no question about it, then it's clearly visible that a partner like NetApp offering service in this area for entry and data management, there's no better partner than us to do this with SAP. >> So can we talk about some of the larger ecosystems, NetApp, big partner with SAP, NetApp, big partner with Microsoft. You guys have your NFS service running in Microsoft. Can you talk about how NetApp has moved into a data driven company now. You're in all the major clouds. How important is that to the SAP relationship? >> Oh that's actually my daily business to, to not only cover the so called multi-partner strategies, but also to drive forward because when you look at the SAP, NetApp strategy in general what we do in the Cloud, what we do with Hybrid Cloud scenarios for example, driven by topics like GDPR. That went just live a couple of days ago. Data privacy protection really really important so then you look now at SAP customers where still the big majority runs systems on premises, no question about it, you saw the numbers Bill McDermott showed in the keynote, how many Es Vahana customs they have now. You see that there's a movement from on premises to the Cloud, but not completely. I would say it's also a Hybrid Cloud scenario, specifically what I just said, the whole GDPR topic for example, that customers really want to make sure they're still, have their own data under control either in the Cloud or on premises and this makes not only the challenge for us as a partner but it's also the very interesting part too as a partner to work now with more and more partners which were, before when you looked back at the last five, 10, 15 years, were not part of the SAP ecosystem at all. And that is really, for me in alignment with my daily business to extend this ecosystem in a way that we can offer customers in, almost like a metric you know we have all these partners and you say okay for this specific use case we work together with partner A, in SAP, here with partner B and whatever your name put in there, Microsoft, Skuli, etc. And then have this portfolio offered to the customer in a very comprehensive way. >> SAP has such a wide range of customers from Coca Cola to McLaren Formula One to NetApp as a customer and and Bill McDermott said during his keynote 390 thousand customers in 25 plus industries. They have this lofty goal of becoming one of the top ten most valuable brands globally with an Apple, a Google. They are now 17 on that list and one of the things that struck me yesterday outside of the convention center was seeing a bus that said ERP that you can talk to and hear from. And as they have this ambition to be up there with the Apples that have products and technologies that we interact with and, you know, now they're wanting ERP to become something that you can talk to, how does that help, kind of, lift NetApp? Does it open doors for you guys in new industries where SAP has this almost household brand name? What's the influence there on NetApp? >> Oh definitely, I would say when you look at the role of SAP in this industry it's growing growing. From a branding point of view, from how important you are, not only for Enterprise customers, also for normal end users like you and me and the interesting part is that SAP being the backbone of all these Enterprise business processes sometimes they're not so very known for the normal end users though, if I would ask my daughter hey, you know, of course she knows SAP, no question about it, but do you know any application SAP offers? She probably said no, not really. If I ask her do you know any applications Apple is offering, Microsoft, she would say yes of course so because these big partners with their solutions are actually more at the end user of the consumer user so but when you look now at what SAP is doing you just have to look at a show floor and which areas are SAP getting active in multimedia analytics, etc. You see a lot more branding of rareness all over the place. And as Bill McDermott said that that they really want to increase that and that's the great opportunity for us because when you linked us now from the solution business process level to an area where we are actually the leader in the space of data management. Data is everywhere, everyone knows that and data is created at such enormous speeds that you have to have customers, and end users have to have solutions in place either on a, in an Enterprise environment maybe on the desktop on the tablet or the normal end user on a mobile device to have the opportunity to manage this data. When I look, take my daughter as an example again. Of course she is on Instagram etc., all these things. And whenever you make a picture that's data created >> Right >> And stored somewhere, and it has to be handled. And of course you can talk about security, the different protocols, I think there is a really big need for a partner like NetApp to work together with the key to offer these entry and data management solutions. No question about it. >> So I'd like to hear your thoughts on as we look at all these challenges, whether it's data privacy, smart contracts, the ability to enable supply chain tracking, you know, the formulation of a medicine from the formulation to the manufacturing to getting it on the shelf to being injected, one of the big parts of that conversation is to become Blockchain. SAP announced that their part of a Blockchain initiative How do you view technology like Blockchain in the relationship of NetApp, which is a a data driven company with data storage products, data management products, security concerns and enabling these types of technologies or capabilities through something like Blockchain in your relationship with SAP. >> Blockchain is a really interesting topic for me because when you look at the history of Blockchain go back 20 years ago, it was actually developed for data management in a way, then someone figured out oh this can be used for financial services and the Bitcoin thingy started, and well everyone when you talk about to people what is Blockchain, everyone will think this is financial services, for banking, etc. But now SAP actually invited us last, um October, November last year to join the SAP, Blockchain co-innovation program because, you mentioned that when you use Blockchain now in supply chain management, specifically for smart contracts in manufacturing, automotive, shipment, wherever you have different partners working together in such a chain, and that's the word already, you have different blocks you put together because imagine we three would create a Blockchain, it probably wouldn't be that secure because three pieces can attract right flat away. But in a moment if you have a really more complex, longer chain of ecosystem partners working together like, for example, render producing some products having supplies, shipping that, up to the end user and you want to put this in a smart contract environment so that you as an end user could say oh today I want to have this part of the product enabled. Tomorrow I want to have this part, but not this one anymore. And so it goes back to the original vendor to enable a disfuntion almost like with cell phone technology. You can imagine that the data flow in such Blockchain environment is really really essential because you as a end user, you're gonna have to secure because at the end of the day you pay for it and you want to pay only for that featured function you ordered, so data management and Blockchain goes hand in hand here. So that's why we actually decided okay we want to work here together with SAP. It's a fairly new topic for many many customers so I see this coming for next years more and more and more the customers really see where this can help them to advance from a business point of view but yeah, we are part of that ecosystem. >> So as customers keep their eye on futuristic technologies such as Blockchain, they need these types of capabilities today. Like they still need to be able to do great supply train management. They still need to do data management. What are some of the highlights from a customer's perspective, between the relationship between NetApp technology, and SAP capability as it pertains to digital transformation? We had the NetApp CIO on theCUBE yesterday where he talked about the ability to have empower George, the CEO of NetApp with data driven decisions through that relationship. Are there relationships that you're seeing specifically between the alliances you work with that your like, you know what, no other company could do this other than NetApp and SAP? >> Of course, as I've said we have really the perfect partner for this new world because when you look at the history of NetApp there's a lot going on in terms of digital transformation. We're working much more now with the Cloud service providers We have a Cloud strategy. So we have this and now comes the word, the end to end data management strategy and that's really important for SAP and customers because the customers, they, when you look at SAP customers who've been with SAP for many many many years, they went through this history of free, Enterprise free, now to the Cloud, they still have to manage all the system and you have to make sure that the data is consistent wherever it sits has to call secured, it has to be manageable, it has to be archived, so all this functionality of this features with data you have to have in place and for us is then to report to offer the state of measurement really from the back end on premise over Hybrid Cloud scenarios to the Cloud up to the device the HTY's up to your mobile devices so that we have this whole, and it comes to it again, the chain enabled and that's, I think that is really our competitive advantage here in this partnership with NetApp of SAP for NetApp to offer really this complete entry and data management. >> I think the NetApp marketing team likes to call that the data fabric, the ability to create, whether it's ONTAP or Hybrid Cloud solutions, cloud value, etc., having that underlying technology. >> Exactly, and that's my responsibility the alliance media to look at the complete NetApp portfolio, every product and to make a decision together with other partners with product management, with marketing where it fits in the SAP product portfolio because I don't know if you've ever had the chance to look at the complete SAP portfolio. It's quite large. >> Extensive. >> Yesterday's numbers they have 330 solution, 2300 class of product, and of course in alliance media we can't do all the things, that would be crazy. So as an alliance media we usually have to make clear decisions where are the best opportunities to create business with SAP? What are your customers asking for? So looking at our complete product portfolio with ONTAP, ONTAP Select, the AllFlash technology, ACI, the whole Cloud services, Cloud volume, to make decision where this fits in this SAP world. And that's actually the nice thing that, over the time as I explained it, SAP portfolio increased so much from a portfolio functionality point of view that there is almost everywhere a place where the NetApp product will fit. But again, we have to make a decision where is the place to start because you don't want to boil the ocean but that's what we're working on at SAP to play this overall portfolio for the data frapping and entry and data management. >> One of the things Hasso Plattner talked about in his keynote this morning is that they were hearing, you've mentioned that the sheer volume of products that SAP alone had. You can imagine customers going, where do I start? And he was talking about, you know, hearing from customers who are sort of confused, if you look at the SAP Cloud platform all the different integrations, they talked about, kind of, working to sort of simplify, even naming conventions so the customers can understand better. How does that help NetApp be able to, as you said, kind of make the right decisions on you can do so many different things with SAP? Where do you focus the business and also make sure the customer really can clearly understand the different choices that they have from NetApp to work in SAP environments? >> Oh great question, because a short story, when I look back, as I've told you I was working long time for SAP and when you're an employee of a company you always look at your portfolio, your... And the moment when you leave, and I did this in 2010. I was then six years with Citrix. The first, I remember the first Monday when I was, I was sitting at the Citrix desk, the first time ever I looked at the complete SAP portfolio and I said wow, okay this would be a lot of work. And Hasso was totally right because there's so many solutions for different industries and then they have also different solutions for N Class Enterprises for the SAP, down to, for example with SAP Business One, down to the small chaperone to call on, maybe with 10 employees, and when you look at this whole solution package you wonder, okay, how we fit in there? And this whole run simple, make it simpler this really helps us a lot because at the end of the day we have to make sure that we can tell the customer where the NetApp product fits to the over as a people solution. If that piece appears already difficult to understand it won't be easy if we fit to that more or less in a meshful environment so the easier the SAP colleagues from SAP marketing and product management, the easier they make it for their customers to understand how this whole solution would flow to work, the easier for us to explain how our products fit in the same picture, no questions about it. >> So we are at a massive location. The size of this convention center is 16 American football fields. Huge, tons of partners, tons of customers. As this conference comes to a close in the next day, what are some of the things that you are most energized about, that you've heard from SAP with some of the big announcements in terms of, you know the NetApp, SAP relationship continuing? What are some of the things that you just went, yeah? >> I would say, I come now to Sapphire since 2003. Time is flying. But this one is, as we especially, just enormous as you mentioned, enormous space of the show floor and the number of customers be here. The number of partners, if you come to Sapphire for a long time you go to show floor and see right away ah that's a large one, we have more partners. This year it's unbelievable. It's really large, and the nice thing for us here to be part of this ecosystem is that SAP bring all these customers to Sapphire and inviting us to be part of this ecosystem will enable us also to win more customers, no question about it, this is what we really want to do together with SAP here, go into new business areas, winning new customers for new environment, especially in new world of the whole IOT space, Hybrid Cloud scenarios, when in the past when you look at new ways like automotive, IOT space essuvitive, when you look at what we did in the past and then I was not as active in areas as SAP I so that's a great opportunity for us and when you look at whatever SAP announced here at Sapphire it really, everything fits in this strategy so really excited to be here with you too. >> Well Roland we thank you so much for being part of enabling theCUBE to be in the NetApp booth here at Sapphire and we thank you for stopping by and sharing some of the things that you're working on. >> Thank you. >> We want to thank you for watching theCUBE. Lisa Martin with Keith Townsend from SAP Sapphire Now 2018. Thanks for watching.

Published Date : Jun 8 2018

SUMMARY :

covering SAP Sapphire Now 2018, brought to you by NetApp. Welcome to theCUBE, I'm Lisa Martin with Keith Townsend, Let's talk about the role of NetApp in the SAP ecosystem. but now these days when you look at the whole SAP portfolio, How important is that to the SAP relationship? because when you look at the SAP, NetApp strategy in general ERP that you can talk to and hear from. and that's the great opportunity for us And of course you can talk about security, the ability to enable supply chain tracking, you know, and that's the word already, you have different blocks specifically between the alliances you work with because the customers, they, when you look at SAP customers the data fabric, the ability to create, Exactly, and that's my responsibility the alliance media And that's actually the nice thing that, if you look at the SAP Cloud platform And the moment when you leave, and I did this in 2010. What are some of the things that you just went, yeah? in this strategy so really excited to be here with you too. and we thank you for stopping by and sharing We want to thank you for watching theCUBE.

SENTIMENT ANALYSIS :

ENTITIES

EntityCategoryConfidence
RolandPERSON

0.99+

MicrosoftORGANIZATION

0.99+

Lisa MartinPERSON

0.99+

Bill McDermottPERSON

0.99+

GeorgePERSON

0.99+

AppleORGANIZATION

0.99+

Roland WartenburgPERSON

0.99+

GoogleORGANIZATION

0.99+

Roland WartenbergPERSON

0.99+

NetAppORGANIZATION

0.99+

1999DATE

0.99+

2010DATE

0.99+

SAPORGANIZATION

0.99+

Keith TownsendPERSON

0.99+

AWSORGANIZATION

0.99+

2001DATE

0.99+

Coca ColaORGANIZATION

0.99+

17 yearsQUANTITY

0.99+

10 employeesQUANTITY

0.99+

17QUANTITY

0.99+

OrlandoLOCATION

0.99+

six yearsQUANTITY

0.99+

yesterdayDATE

0.99+

SkuliORGANIZATION

0.99+

TomorrowDATE

0.99+

25 plus industriesQUANTITY

0.99+

SAP Business OneTITLE

0.99+

NetweaverORGANIZATION

0.99+

2003DATE

0.99+

Orlando, FloridaLOCATION

0.99+

HypresORGANIZATION

0.99+

three piecesQUANTITY

0.99+

SapphireORGANIZATION

0.99+

more than 21 yearsQUANTITY

0.99+

2018DATE

0.99+

todayDATE

0.98+

390 thousand customersQUANTITY

0.98+

YesterdayDATE

0.98+

firstQUANTITY

0.98+

Global Strategic AlliancesORGANIZATION

0.98+

20 years agoDATE

0.98+

This yearDATE

0.98+

NetAppTITLE

0.97+

10QUANTITY

0.97+

CitrixORGANIZATION

0.97+

GDPRTITLE

0.97+

16QUANTITY

0.97+

ConquerorORGANIZATION

0.97+

EribarORGANIZATION

0.97+

oneQUANTITY

0.97+

threeQUANTITY

0.95+

330 solutionQUANTITY

0.95+

Patrick Welch, Mississippi Department of Revenue | Pure Storage Accelerate 2018


 

>> Announcer: Live from the Bill Graham Auditorium in San Francisco it's theCUBE. Covering Pure Storage Accelerate 2018. Brought to you by Pure Storage. >> Welcome back to theCUBE's coverage of Pure Accelerate 2018. I'm Lisa Martin with Dave Vellante. We're here in San Francisco at the really cool historic Bill Graham Civic Auditorium. We've been here all day talking with lots of great folks, and we're happy to welcome back another Pure customer, Patrick Welch, the network services manager for the Mississippi Department of Revenue. Welcome Patrick. >> Thank you, appreciate it. >> Tell us a little bit about the Department of Revenue. What do you guys do? What kind of information do you collect? >> Okay, we bring in all tax revenue for the state of Mississippi, including vehicle services. We register all the car tags in Mississippi. Income tax, corporate tax, any revenue that's generated in Mississippi comes through us. >> Tax refunds too? Or do you just take, you give? >> We take and give. I have to do it too. (laughing) >> So talk to us about some of the challenges that you had in your environment. I was reading your case study and what you guys are taking in is totalling $7.8 billion a year. As we just identified, some of it's being given back, but what were some of the, what was the infrastructure like to support that before you became a Pure Storage customer? >> We used an internal Mississippi, they're called ITS, they handle all internal infrastructure, that kind of thing. They were using a mixture of Dell, EMC, Compel that type of thing. We use a third party vendor who has an office shelf software package. And they have about 50 to 60 customers in different states and municipalities and countries around the world. In that environment of Dell, EMC, Compel we were about 47th on their list of productive sites. So we were way far down. We were not performing, latency across the board was horrible. The user experience was the worst. If you've ever been on a website and click the button and seen the spinning wheel, we had that in droves. And not just tax payers, but our internal people that worked DOR were not able to work efficiently. We came in and evaluated, and I looked at the infrastructure, and I said my team can do it better. Then when they said, we'll do it better I was like okay now I have to go out and actually do it better. I started researching other companies, and Pure kind of rose to the top of the list. We talked with other customers and partners, kind of how they tackle those type of challenges. We went through a lot of POC process talked with a lot of vendors, things like that. We ended up buying Pure. We are now number three. We went from almost 50 to three. Out of 50, to three. The only two sites that are ahead of us are smaller sites, their transactions aren't nearly as high as ours. >> Okay hang on, how much of that effect could be attributed to the storage infrastructure? Do you have a sense of that? >> 99% >> Really? >> Yeah because before we had, to be fair Pure is all-flash storage, right? And with Compel and EMC or hybrid arrays, at the end of the day, the latency that we saw was due to read and write input being very low. We implemented Pure, through the roof. Storage is not something we would ever look at if we had a problem. We know that that is performing well above capacity. >> Okay I got another follow up. I asked this earlier to another customer, so you're basically comparing an all-flash array to a sort of previous generation hybrid. So it could have been three, four, five, six years old, it could have been 10 years old, so, you had the option obviously of bringing in an all-flash array from the competition. >> We did. >> And you had processes and procedures tied to that, your data protection and you know those products well, but you chose to switch vendors. Why, you could have gotten comparable all-flash, but you chose Pure. Why did you choose that switch and that disruption? What business benefit did that bring you? >> There were several things that led to that. One of the things that we really liked was the proactive support, in terms of every three years they swap out your controller as part of your support and maintenance agreement. Which is huge for us because we don't have a lot of money, our budget is very small for IT, so I can't afford to replace equipment as often as some people can. Their proactive support model, not just in terms of swapping out equipment, but personnel, our sales team that we deal with, our engineering team that we deal with, we're on a personal basis with these people. I have cellphone numbers, I know who to call. We found that out through talking to other customers that, hey you call these guys, they're going to be there for you. Coming from not having that before, we knew that the people we had before, were not going to perform that same level of service. Even if we went to their all-flash product, we were going to have the same support, that we had had before, which was not good. >> And you didn't have that previously because, why? You weren't like a big bank or you just didn't spend enough? >> Because you're a number and in our business, we didn't spend near enough money to be considered. That's a theory of mine, I'm not sure exactly what the actual issue was, but it felt like we were not big enough to get that kind of attention. >> You're the little guy. Pure makes you feel like you're the big guy. >> We think we're doing okay. We have six arrays now, so were not tiny tiny, but we're not also we're not Citibank. But I've never felt any different than a Citibank type customer with Pure Accelerate. >> You're in two years you said? >> A little over two years, yeah. >> You've had enough experience to, you know when you first buy something, you go on Amazon you see the reviews this is great, you wonder if it's still great two years in. >> Patrick: Oh absolutely. >> You would still give a five star rating? >> Oh absolutely, I've done a case study, customers call me and I'm happy to talk about Pure to anybody. I have a lot of friends in state government, I try to head them off from making bad decisions. I'm like if you like your job, you want to keep your job, buy this. >> It's interesting to me, now one of the things that the customers tell us is they love a lot about Pure, but they really like the simplicity. You mentioned Compellent before, Compellent, in its day, was known for simplicity, compared to the old main frame storage. It's interesting to note how technology has changed in whatever 10, 12 years, comments? >> Yeah Compellent was a great product. Back in the day when it came time to evaluate products, they had not performed along the same track as a company like Pure, which consistently innovates its products. If this is again about feeling like the big guy, even though you're a small guy, they keep us in the loop of what they're bringing down the pipe, and it really makes us feel like we're invested in that ecosystem, and we know exactly how they're transforming, how they're going to develop their business going forward. It helps keep us as a happy partner. >> So it's, from what I'm hearing, Patrick, better experience all around, very happy. Did it save you any time? Are you able to now do things differently, add more value to your organization as a result of bringing in Pure? I wonder if you can talk about that. >> Oh absolutely, we spent a good chunk of time troubleshooting issues directly related to storage before whether it was storage creep where we had too much data versus the capacity of the array, or the input output problems in terms of IO, latency those types of issues. We don't see any of that anymore. So that frees our engineers up to work on other problems in the environment. >> What workloads are you running on Flashdeck? >> Mostly production sequel, high sequel workloads mostly. >> You mentioned the dreaded spinning color wheel or whatever kind of computer we're running, and that was affecting not just employees, but also Mississippi citizens. Problem gone? >> The problem is gone from the aspect of our side of things, now this is Mississippi so you still got a lot of rural customers who are still on some dial up internet, so we can't solve that problem for them, but in terms of our side of the fence, we know they're not going to see any latency because of us. We're delivering the application as best you can. Like I said, we're number three in the list of their sites, and we came 44 spots down. >> How quickly in the last couple of years alone? >> Patrick: Immediately, yeah. >> You have to wear a neck brace from the whiplash. >> Yeah we put it in and I'm just crossing my fingers, 'cause if I told them I could do this, and we're 45th, what did we really solve? We didn't solve the problem really, but we came from that high up to all the way down to three, it like felt my team had accomplished something really great. >> And pretty dramatic improvements to your database. I was reading the case study, within the context of your IT transformation, that you improved database transaction performance by as much as 20X. Big, also data reduction rates. So I want to get your perspective on the impact of TCO, and why that's so important for a public agency. >> A lot of things go into TCO. I think user experience is one of those things, downtime for the state. The biggest cost we had was not really something you could see before because our system went down all the time due to not being able to meet the requirements of the taxpayers and the people that work at the Department of Revenue. We don't have that problem anymore. We would spend days of downtime before, that's revenue lost for us. So TCO in that instance is kind of hard to calculate, but I know that the number is big. I know we've saved a lot of time and money. >> Why not just forget all this IT stuff, and throw everything into the cloud. I know as an IT pro, them might be fighting words, but it's talked about in the industry all the time. Why the decision to stay on Pram, and was that discussed? >> We definitely look at the cloud, we definitely have Azure workloads that are in testing right now. Unfortunately it's not just as simple as us saying okay let's go to the cloud, 'cause if it was up to me, with limited funding and that type of thing, I would love to move workloads into the cloud. Where it was applicable. The problem for us is IRS. We have a lot of IRS regulations around cloud. So the core infrastructure that we have, has to remain on premise. There's some things that we can do, but the regulations are a mile long. So we have to make sure that we always stay in compliance with the IRS. That limits our mobility a little bit in the cloud, but we're getting there slowly but surely. I feel like in the next 60 years we'll be there. I joke, but everything we do, we have to go through compliance measures, and we have to make sure we're checking all the boxes. There's one thing you don't want to have, and that's the IRS to write you up for non-compliance. If you're attacked or hit by some vector afterwards, then you're on the hook. You weren't in compliance that's why you were vulnerable. We just have to be very careful, but we're definitely interested. And we'll look into the future with the cloud. >> A lot of talk at this show every show we go to about artificial intelligence, machine intelligence. What do you make of it? How does it apply to your organization? Can you use it? Do you plan on using machine intelligence, whether it's fraud detection or tax evasion, et cetera? What's the state of AI in your world? >> I'd say infancy, but we know that due to the fact that the state hasn't kept up in terms of pay and that type of thing with the private industry. We're going to have to rely on artificial intelligence and automation and things like that to remain ahead of the curve in terms of compliance, performance all the metrics we've talked about. You have to have either a very talented and well paid staff or you're going to have to leverage these types of technologies to stay ahead of the game. >> So you have made some big impacts from an IT transformation perspective we talked about a minute ago. Where are you on this journey of digital transformation? What does that digital transformation mean to the Mississippi Department of Revenue? And what stage would you say you're at? >> We're getting there. Like I said before some of Mississippi is still very rural, for the first time ever, we had more online returns processed than mail. Believe it or not, Mississippians still like to mail their returns in. A lot of that is rural location, internet access that type of thing. We're getting there slowly but surely. I feel like in the next five years, we'll be probably 75% to 80% online refund based. I hope anyway, I hope we're still not at 50%. It's a slow crawl, but we're getting there. We do things a little slower than most people, but we get there eventually. >> You're friendlier down in Mississippi. >> We are definitely, you got to have something. >> You do, so in terms of next steps, you've solved the performance challenges, you're kind of on this road to digital transformation. How have you improved the efficiency of your IT team? >> Say that one more time. >> How have you improved the efficiency within network services? >> I think most of it comes down to not having to worry about the equipment and the environment. We have more time to focus on each other, the tasks we have in front of us. Before it was tackling issues that we knew were related to either vendor or product or storage or server. And now we're focused on expanding the skill set of the current staff. It allows us to leverage things like cloud and automation. We didn't have time to look at that stuff before. So when you ask me where we at with automation, we're still in the infancy because before all we did was fight issues related to previous vendors, previous products, that kind of thing. And this, while it's not a magic bullet, we still have, you're always going to have challenges it frees us up to be able to work on those types of-- >> Dave: Close to firefighting and whack-a-mole. >> That's all we did before. This guy is fighting this problem, he's fighting this one, then they don't get time to learn and grow as employees and as people. >> So automation is big priority, what kind of other fun projects you working on? Or techs that you're researching that get you excited? >> So right now we've deployed both of our major applications using Pure. Our big projects are kind of done. Now we're leveraging towards disaster recovery, modern day DR, BCDR, business continuity that type of thing. How do we recover in case of a disaster? That's kind of where my focus lays right now, to make sure the Department of Revenue, if we are affected by some type of disaster, that we're ready for the taxpayers of Mississippi to come up and running in a sister site and be ready to go. >> Okay that's a combination of infrastructure, probably going to use snapshots, remote replication, but there's also got to be a software component as well. What are you thinking about whether if you don't have a specific vendor product, but just architecturally what are you thinking about? >> So we absolutely right now leverage Zerto with Pure. Which is a very good combination, they work very well together and we have a co-low facility, it's about 200 miles north of us. We'd like to get more geographically diverse as budget frees up and that kind of thing, maybe move out into the Colorados or something like that. But our sister site, all of our data is replicated using Zerto. We're on, I believe, every 15 seconds we're tracking journal history. In the event of a disaster, and we've test fail overs. 'Cause you've got RPO and RTO. Real time objective and recovery point objective. It's important for us to be under 10 minutes, in terms of how quickly we can recover the environment. It's a real time objective. The last time we did a test fail over, we were about four minutes. So our business has completely transformed. Before if we had a disaster, we would be lucky to have data available to us number one and within three to five days. Now we are being able to turn around and operate in another location within minutes. >> And your RPO you said was 15 minutes, did I hear that right? >> Recovery point objectives, that is 15 seconds. Recovery points are every 15 seconds. Our recovery times, the total time it takes us to come back up and running, we hope to be under 10 and we got it around four. Now that depends on a lot of different things. Every situation is not the same. >> Very tight RPO. >> Patrick: Oh yeah, absolutely. >> 'Cause you're moving money, I guess. >> We're moving money. And it's very important that we stay up at all times. Obviously there is going to be a little bit of downtime, but we want to minimize that as much as we can. >> Patrick last question before we wrap here, this is your first time at Pure Storage Accelerate. A whole bunch of announcements this morning, anything that you've heard that excites you for expanding this foundation that you have with Flashtech? >> A lot of the stuff we talked about around automation and that kind of thing. We're definitely interested in how Pure is going to evolve to the cloud because we know you all we be ahead of us I say you all, so you all will be ahead of us whenever we do get ready, and that's another big benefit for us. We know that when we get ready to transition to the cloud, you guys are going to have your ducks in a row, and be ready for us to do that. >> You all as in Pure? We all aren't Pure. >> You know what I meant. >> We're the blue guys. >> It's real exciting to hear about automation, And where they're going with the cloud, and storage as a service and that type of thing is very neat. I love reading about and hearing about that stuff, we can't always be there like I said because of compliance issues, but as we can, we will if it makes sense for us. >> How important is it to you, I was asking a couple of the Pure execs what their thoughts were on staying independent. You see a lot of storage companies get bought, they get consolidated. EMC, 20 plus billion they got acquired. How important is it to you as a customer to have a company like Pure be an independent storage company? >> I mean, it's enormous. I can give you an example. We were a SimpliVity customer so HP bought SimpliVity, our experience before the merger, fantastic. We would give them very high marks in every category. After the merger, not so much. Support dropped off for us after SimpliVity was bought by HP. For us it's huge that Pure is, now that's not to say, we know that this is a business, and that things may happen, but we hope that if they don't stay independent, somebody that has the same level of focus and effort and determination and support keeps that going. >> We hope so too, we love the competition on theCUBE. We love the growth that drives innovation. Pure seems to be leading the way. We talked about this earlier, what they're doing with NVME a lot of good marketing, but still they're throwing down the gauntlet. What they've done with Evergreen. Obviously first with AllFlash or at least early on with AllFlash, so got a leader. >> That's what you worry about too, the Evergreen type things are the things you worry about going away. If they get bought by somebody, is that the first casualty? That's the kind of things that happen to companies when they get bought. We do love the fact that they are independent, but we know it's a business at the end of the day. But hopefully that remains the same. >> Keep that feedback coming, I'm sure they appreciate that. And Patrick thanks so much for stopping by theCUBE and sharing the impact that you guys are making at the Mississippi Department of Revenue. >> Sure, thanks for having me, appreciate it. >> We want to thank you for watching theCUBE, I'm Lisa Martin with Dave Vellante from Pure Accelerate 2018. Stick around we'll be right back with our next guest.

Published Date : May 23 2018

SUMMARY :

Brought to you by Pure Storage. We're here in San Francisco at the really cool historic What kind of information do you collect? We register all the car tags in Mississippi. I have to do it too. that you had in your environment. and Pure kind of rose to the top of the list. at the end of the day, the latency that we saw I asked this earlier to another customer, but you chose to switch vendors. One of the things that we really liked was but it felt like we were not big enough Pure makes you feel like you're the big guy. We think we're doing okay. you go on Amazon you see the reviews this is great, I'm like if you like your job, now one of the things that the customers tell us is and we know exactly how they're transforming, I wonder if you can talk about that. We don't see any of that anymore. and that was affecting not just employees, We're delivering the application as best you can. We didn't solve the problem really, that you improved database transaction performance So TCO in that instance is kind of hard to calculate, Why the decision to stay on Pram, and was that discussed? and that's the IRS to write you up for non-compliance. A lot of talk at this show every show we go to that the state hasn't kept up in terms of pay And what stage would you say you're at? I feel like in the next five years, How have you improved the efficiency of your IT team? the tasks we have in front of us. then they don't get time to learn and grow How do we recover in case of a disaster? but just architecturally what are you thinking about? So we absolutely right now leverage Zerto with Pure. we hope to be under 10 and we got it around four. but we want to minimize that as much as we can. expanding this foundation that you have with Flashtech? evolve to the cloud because we know you all we be ahead of us We all aren't Pure. but as we can, we will if it makes sense for us. How important is it to you as a customer to have now that's not to say, we know that this is a business, We hope so too, we love the competition on theCUBE. are the things you worry about going away. and sharing the impact that you guys are making We want to thank you for watching theCUBE,

SENTIMENT ANALYSIS :

ENTITIES

EntityCategoryConfidence
Dave VellantePERSON

0.99+

Lisa MartinPERSON

0.99+

PatrickPERSON

0.99+

Patrick WelchPERSON

0.99+

DellORGANIZATION

0.99+

MississippiLOCATION

0.99+

EMCORGANIZATION

0.99+

CitibankORGANIZATION

0.99+

75%QUANTITY

0.99+

EvergreenORGANIZATION

0.99+

HPORGANIZATION

0.99+

threeQUANTITY

0.99+

DavePERSON

0.99+

fourQUANTITY

0.99+

CompelORGANIZATION

0.99+

15 secondsQUANTITY

0.99+

45thQUANTITY

0.99+

five starQUANTITY

0.99+

10QUANTITY

0.99+

15 minutesQUANTITY

0.99+

San FranciscoLOCATION

0.99+

six arraysQUANTITY

0.99+

fiveQUANTITY

0.99+

two sitesQUANTITY

0.99+

Department of RevenueORGANIZATION

0.99+

44 spotsQUANTITY

0.99+

Mississippi Department of RevenueORGANIZATION

0.99+

50%QUANTITY

0.99+

FlashtechORGANIZATION

0.99+

bothQUANTITY

0.99+

two yearsQUANTITY

0.99+

80%QUANTITY

0.99+

PureORGANIZATION

0.99+

Pure Storage AccelerateORGANIZATION

0.99+

Bill Graham Civic AuditoriumLOCATION

0.99+

AllFlashORGANIZATION

0.99+

NVMEORGANIZATION

0.98+

AmazonORGANIZATION

0.98+

Pure StorageORGANIZATION

0.98+

first timeQUANTITY

0.98+

ColoradosLOCATION

0.98+

SimpliVityORGANIZATION

0.98+

under 10 minutesQUANTITY

0.98+

firstQUANTITY

0.98+

20XQUANTITY

0.98+

oneQUANTITY

0.98+

about 200 milesQUANTITY

0.97+

20 plus billionQUANTITY

0.97+

theCUBEORGANIZATION

0.97+

60 customersQUANTITY

0.97+

$7.8 billion a yearQUANTITY

0.97+

about 50QUANTITY

0.96+

10 years oldQUANTITY

0.96+

five daysQUANTITY

0.96+

under 10QUANTITY

0.96+

Bill Graham AuditoriumLOCATION

0.96+

99%QUANTITY

0.96+

OneQUANTITY

0.95+

first casualtyQUANTITY

0.95+