(upbeat music) >> Announcer: From San Francisco, it's theCUBE. Covering Accenture Tech Vision 2020. Brought to you by Accenture. >> Hey, welcome back, everybody. Jeff Frick here with theCUBE. We're at the Accenture San Francisco Innovation Hub on the 33rd floor of the Sales Force Tower in downtown San Francisco. It's 2020, the year we know everything with the benefit of hindsight. And what better way to kick off the year than to have the Accenture Tech Vision reveal, which is happening later tonight, so we're really happy to have one of the authors who's really driving the whole thing. He's Michael Blitz, the managing director of the Accenture Tech Vision 2020, a very special edition. Michael, great to see you. >> Hey, thanks for having me. >> Absolutely, so you've been doing this for a while. I think we heard earlier, this thing's been going on for 20 years? >> It is. >> You've been involved for at least the last eight. >> Michael: I think a little bit more than that. >> More than that, so what's kind of the big theme before we get into some of the individual items? >> Yeah, so I mean, I think right now, what we're really talking about is that our real big theme is this: We the digital people. And it's that recognition that says that we've fundamentally changed. When you start looking at yourself and your lives, it's that you've gotten to a point where you're letting your cell phone track you. Your car knows where you are probably better than your spouse does. You're handing your key to Amazon and Walmart so they can deliver packages in your house. And more than that is that actually, we're trying to start to revolve our lives around this technology. I look at my own life, and we just sold our second car, specifically because we know that Uber and Lyft exist to fill that void. >> Right, well you don't have to look much further than phone numbers. How many people remember anybody's phone number anymore, right, 'cause you don't really have to. I think it's the 15th anniversary of Google Maps. >> Michael: Yep. >> This year, and to think of a world without Google Maps, without that kind of instant access to knowledge, is really hard to even fathom. But as you said, we're making trade-offs when we use all these services, and now, some of the costs of those things are being maybe more exposed? Maybe more cute or in your face? I don't know, what would you say? >> Yeah, I mean, I think what's happening now is that what we're realizing is that it's changed our relationship with companies. Is that suddenly we've actually brought them into our lives. And, on one hand, they're offering and have the ability to offer services that you could never really do before. But on the other hand is that, if I'm going to let somebody in my life, suddenly they don't have to just provide me value and this is useful, is that they actually, people are expecting them to retain their values, too. So, how they protect your data, what they're good for the community, for the environment, for society, whether it's sustainable or not. Is that suddenly, whereas people used to only care about what the product you're getting, now how it's built and how your company's being run is starting, it's just starting to become important, too. >> Right, well it's funny, 'cause you used to talk about kind of triple bottom line, shareholders, customers and your employees. And you talked about, really, this kind of fourth line, which is community and really being involved in the community. People care, suddenly you go to conferences where we spend a lot of time all the utensils are now compostable and the forks are compostable. And a lot of the individual packaging stuff is going away. So people do care. >> They do, and there's a fourth and a fifth. It says that your community cares, but your partners do, too. Is that you can't, I'm going to say, downgrade the idea that your B2B folks care is that suddenly, we're finding ourselves tied to these other companies, and not just in a supply chain, but from everything. And so, you're not in this alone in terms of how you're delivering these things. But now it's becoming a matter that says, Well, man, if my partners are going to get pummeled because they're not doing the right thing or they don't have that broad scope, that's going to reflect on me, too. And so, now you're suddenly in this interesting position where all of the things that we suspected were going to happen around digital connecting everybody is just starting to, and I think that's going to have a lot of positive effects. >> Yeah, so one of the things you talked about earlier today, in an earlier presentation was kind of the shift from kind of buyer and seller, seller and consumer, to provider and collaborator. Really kind of reflecting a very different kind of a relationship between the parties as opposed to this one-shot transactional relationship. >> No, and that's right, and it doesn't matter who you're talking about, is that, if you're hiring folks for skills that you're assuming that they're going to learn, that's going to be different in three years, in five years, you're essentially partnering with them in order to take all of you on a journey. When you start talking about governments, is that you're now partnering with regulators. You look at companies like Tesla, who are working on regulations for electric cars, they're working on regulations around battery technology. And you see that this go-it-alone approach isn't what you're doing. Rather, it's becoming much more holistic. >> Right, so we're in the innovation hub, and I think number five of the five is really about innovation today. >> Michael: It is. >> And you guys are driving innovation. And, rest in peace, Clayton Christensen passed away, Innovator's Dilemma, my all-time favorite book. But the thing I love about that book is that smart people making sound decisions based on business logic and taking care of existing customers will always miss discontinuous change. But you guys are really trying to help big companies be innovative. What are some of the things that they should be thinking about, besides, obviously, engaging with Mary and the team here at Innovation Hub? >> Yeah, no, and that's the really interesting thing is that when we talked about innovation, you know, five or even 10 years ago, you were talking about, just: How do I find a new product or a new service to bring to market? And now, that's the minimum stakes. Like, that's what everybody's doing. And I think what we're realizing as we're seeing tech become such a big part is that we all see how it's affecting the world. And a lot of times that things are good is that there's no reason why you wouldn't look at somebody like a Lyft or Uber and say that it's had a lot of positive effects. But from the same standpoint is that, you ask questions of: Is it good for public transit? It is good for city infrastructure? And those are hard questions to ask. And I think where we're really pushing now is that question that says: We've got an entire generation of not-tech companies, but every company that's about to get into this innovation game, and what we want them to do is to look at this not the way that the tech folks did, that says, here's one service or one technology, but rather, look at it holistically that says: How am I actually going to implement this, and what is the real effects that it's going to have on all of these different aspects? >> Right, Law of Unintended Consequences is always a good one. >> Michael: It is. >> And I remember hearing years ago of this concept of curb management. I'm like, Curb management, who ever thought of that? Well, drive up and down in Manhattan when they're delivering groceries or delivering Amazon packages and FedEx packages and UberEats and delivery dog food now. Where is that stuff being staged now that the warehouse has kind of shifted out into the public space? So, you never kind of really know where these things are going to end up. >> No, and I'm not saying that we're going to be able to predict all of it. I think, rather, it's that starting point that says that we're starting to see a big push that says that these things need to be factored and considered. And then, similarly, it's the, if you're working with them up-front, it becomes less of a fault, on a fight of whose fault it is at the end, and it becomes more of a collaboration that says, How much more can we do if we're working with our cities, if we're working with our employees, if we're working with our customers? >> Right, now another follow up, you guys've been talking about this for years, is every company is a tech company or a digital company, depending on how you want to spin that. But as you were talking about it earlier today, in doing so and in converting from products to service, and converting from an ongoing relationship to a one-time transaction, it's not only at that point of touch with a customer, but you've got to make a bunch of fundamental changes back in your own systems to support kind of this changing business model. >> Now, and that's right, and I think this is going to become the big challenge of the generation, is that we've gotten to a point where just using their existing models for how you interact with your customers or how you protect their data or who owns the data, all of these types of things, is that they were designed back when we were doing single applications, and they were loading up on your Windows PC. And where we're at now is that we're starting to ask questions that says, All right, in this new world, what do I have to fundamentally do differently? And sometimes that can be as simple as asking a question that says, you know, there's a consortium of pharma folks who have created a joint way for them to develop all of their search algorithms for new drugs. But they're using block chain, and so they're not actually sharing the data. So they do all the good things, but they're pushing that up. But fundamentally, that's a different way to think about it. You're now creating an entirely new infrastructure because what you're used to is just handing somebody the data, and what they do with the data afterwards is kind of their issue and not yours. And so now we're asking big, new questions to do it. >> Right, another big thing that keeps coming up over and over is trust. And again, we talked a little earlier. But I find this really ironic situation where people don't necessarily trust the companies in terms of the people running the companies and what they're going to do with their data, but they fundamentally trust the technology coming out of the gate and this expectation of: Of course it works, everything works on my mobile phone. But the two are related, but not equal. >> Michael: No, I mean, they're not, I mean, and it's really pushing this idea that says we've been looking at all these, I'm going to say scary headlines, of people not trusting companies for the last number of years, while at the same time, the adoption for the technology has been huge. So there's this dichotomy that's going on in people, where at one point, they like the tech. You know, I think the last stat I saw is that everybody spends up to six-and-a-half hours a day involved on the internet, in their technology. But from the same standpoint is that they worry about who's using it and how and what is going to be done. And I think where we're at is that interesting piece that says we're not worried about a tech lash. We don't think that people are going to stop using technology. Rather, we think it's really this tech clash that says they're not getting the value that they thought out of it, or they're seeing companies that may be using this technologies that don't share the same values that they do, and really, what we think this becomes, is the next opportunity for the next generations of service providers in order to fill that gap. >> Right, yeah, don't forget there was a Friendster and a MySpace before there was a Facebook. >> Yeah, there was. >> So, nothing lasts forever. So, last question before I let you go, it's a busy night. The first one was the I in experience, and I think kind of the user experience doesn't get enough light as to such a defining thing that does move the market if, again, I love to pick on Uber, but the Uber experience compared to walking outside on a rainy day in Manhattan and hoping to hail down a cab is fundamentally different, and I would argue, that it's that technology put together in this user experience that defined this kind of game-changing event, as opposed to it's a bunch of APIs stitching stuff together in the back. >> No, that's right, and I think where we're at right now is that we're about to see the next leap beyond that. Is that, most of the time when we look at the experiences that we're doing today, they're one way. Is that people assume that, Yeah, I have your data, I'm trying to customize. And whether it's an ad or a buying experience or whatever, but they're pushing it as this one-way street, and when we talk about putting the I back in experience, it's that question of the next step to really get people both more engaged as well as to, I'm going to say improve the experience itself, means that it's going to become a partnership. So you're actually going to start looking for input back and forth, and it's sometimes going to be as simple as saying that that ad that they're pushing out is for a product that I've already bought. Or, you know, maybe even just tell me how you knew that that's what I was looking for. But it's sometimes that little things, the back and forth, is how you take something from, what can be a mediocre experience, even potentially a negative one, and really turn it into something that people like. >> Yeah, well, Michael, I'll let you go. I know you got a busy night, we're going to present this. And really thankful to you and the team, and congratulations for coming up with something that's a little bit more provocative than, Cloud's going to be big, or Mobile's going to be big, or Edge is going to be big. So this is great material, and thanks for having us back. Look forward to tonight. >> No, happy to do it, and next year we'll probably do it again. >> [Jeff\ I don't know, we already know everything, it's 2020, what else is unknown? >> Everything's going to change. >> All right, thanks again. (upbeat music)

>> Narrator: From San Francisco, it's theCUBE. Covering Samsung Developer Conference 2017. Brought to you by Samsung. (cheerful music) >> Welcome back everyone, live here from San Fransisco, Moscone West, at the Samsung Developer Conference, 2017 #SDC2017. I'm John Furrier, cohost of theCUBE, co-founder of Silicon Angle Media. My next guest, Hilary Karls, Senior Software Engineer at Uber. Great to have you on, welcome to theCUBE. >> Thank you for having me. >> Great to have a female engineer for Uber, pun intended. In all seriousness, thanks for coming out, appreciate it. >> Oh, my pleasure. >> Love talking tech here; Samsung obviously is huge with Android, that's what you do. What do you do with Uber? Let's get that out on the table. What's your role at Uber as an engineer? >> I'm an Android engineer, I work on UberEATS, which is our food delivery product. I've been at Uber for about three years now. So I've gotten to see UberEATS grow from just a tiny operations experiment, in LA, all the way up to being in over 120 cities and having its own app. >> Uber's got that great culture; trying new things. Love the iteration and our family uses the competitor, DoorDash, and I can't wait for UberEATS to come to Palo Alto. Is it in Palo Alto yet? >> Yeah, it is. >> I better try it out. Bring me a discount, can you send me a little discount code? >> Yeah, I can definitely send you a discount code. >> Okay good, got that out of the way. Got my free phone here from Samsung, as well. Thank you Samsung for the free phone. So let's talk about Samsung, obviously this is a developer's conference, you're on the front line, building the app on the Android side. >> Yeah >> Google was on stage yesterday so there it is, it's all out there, Samsung innovating with the handset. Great reviews on the new 8, great screen. This is an Apple-esque going on here. They're there, they got an iOT strategy, so they're bringing together lifestyle. >> Yeah. >> Okay, this is the new user experience. Okay, so has Android gone up? They got Bixby. >> They got Bixby, yeah. >> What's your experience with Android and developing in the environment? >> Well I've been developing on Android for about four or five years now, and it's wonderful. It's open, it enables you to actually go and build. Using more of the APIs and having more ability to connect into the phone itself. To be honest, I love it. It's one of those where you actually get to take your ideas and ship it out to a much broader range of people. >> Build things that are still very very beautiful and very usable to people. >> I was talking with Sam Ramji, who's heading up Cloud product management at Google, as well as, developer programs across Google. We were talking at VM World, and I know their conference is more Cloud oriented. >> Hmm Hmm >> Talking about the user experience and Google is hyper-focused on building open-sourced libraries. >> Hmm Hmm >> So Google is going to be contributing all this goodness, you got the tensor flow, you got all this innovations going on at Google, that's translating to the edge of the network, we're seeing that with Samsung. House devices are great, you got TVs that are known for that, but connecting the smart things is really their strategy. As a developer, how do you look at that landscape, because you're looking at now tons of open source goodness coming in, from Google and then the communities, Android leveling up on capability. >> Hmm hmm >> And with the open APIs, where do you try to navigate, how do you extract the signal from the noise in the community? >> Well basically, you look for whatever libraries are actually used very heavily by people that have latest commands. If it comes from something like from Google, or from other really strong reputed open source players, like Square, you'll end up seeing adoption of that a lot more. When you then go into internet of things, it becomes also like how you see community - the chicken and egg thing. Is this the best opportunity to go for right now? Is the community there, can I monetize this? How do you integrate it? >> Yeah, that's the big question, what's the integration? So let me ask you a question on the Android. In your opinion, Android, Apple IOS, leveled up, in terms of capability? >> Pretty much, yeah. >> What's the difference between IOS and the Android, if you could explain to someone that's knocking on the door of both developer communities. >> Well basically, I would go for who you were trying to go for first. Are you trying to target the U.S, and trying to target that higher end of consumer? Or are you trying to have a mass appeal? For a lot of small start-ups, I'd actually say go IOS first, it makes sense. But when you want to bring it to the global market that's when you really, really, really need Android. When you want to bring it to places around the world where there are more Androids than IOS, that's definitely something that just needs that core experience. >> Is there anything that Android has, because it seems to me that Android has a lot more unique opportunities to customize. >> Yes. >> I think that seems to appeal to developers. When I look at our data, we look at our audience, I'll see the general purpose, I call general purpose Apple because Apple is like fine jewelry. Everyone wants to have the high-end suits, and the high-end code, whatever. But, you don't have the flexibility because it's kind of a walled garden from Java's standpoint. You have the open garden with the Android, that community, their playing more in open source, you're seeing block chain, you're seeing all these kinds of cool communities. What are some of the things that Android offers in this open approach that you like? Is there things that jump out at you? >> Well a lot of it's the ability to get customized, to have better security controls, to have widgets on your home screen. From a developer's standpoint, to have more flexibility about when you ask for permissions vs. when you don't. Also, the richness of the notifications, we've had that for a while on Android. It's like you can do actions and have things animate and keep things like progress bars on there for quite some time and IOS is finally catching up to that. >> And you're happy with Android? >> Oh, very much so. >> Alright, so what's your take on this show at Samsung? What's your vibe on the show, feeling, they got some good stuff? When do they need to work on things? >> Ummm. >> Give me the positive review and then give me the critical what they can do better? >> Yeah, I think actually bringing everything together in a connected cloud makes a lot of sense. Developers don't really like fragmented APIs. If you have to actually go talk to five or six different services to get something done, that's a lot more effort and a lot more overhead of understanding of how to connect to each one. So bringing it all together in one place, especially if that can have the overhead of, handle the overhead, making it secure, and doing data storage, and all that stuff, makes a lot of sense. >> Awesome. Hilary, final question for ya, personal question, put you on the spot here. What's the coolest thing you've built this past couple of years? That you coded, could be anything. >> Ohhh. >> What's the coolest thing that you feel >> Personally? >> Yeah. >> Alright, so I guess it was a year and a half now, there was a team of four of us that build the new Android Eats app. Built it from scratch in about three and a half months It was a team that was magical and never happens in Silicon Valley. It was three women and a latino dude, and we shipped it. >> No way. >> Yeah. >> Three months? >> Yeah, three and a half months. Starting in September, shipping early. >> We're talking, on the drawing board, on the design, >> Yeah. Literally, start to end. First line of code in early September, end of code writing, like wrapping and shipping it up right before Christmas. >> That's the new format, three women and a latino dude. (laughing) Congratulations, anything you'd like to share with the audience about the development scene here, what you're thinking about, what you're passionate about? >> I really really loved the piece of using technology to build more human connection, better humanity. I thought that was amazing; that piece was really inspiring to me. >> This is the new lifestyle tech is coming. The consumerization, blending analog, and digital together. This is the new normal from fashion tech, to UberEats. Congratulations, thanks for coming on theCUBE, Hilary Karls, Senior Software Engineer at Uber. This is theCUBE's live coverage of Samsung Developer Conference 2017, in San Francisco. I'm John Furrier, we'll be back with more after this short break. (cheerful music)