>> From Las Vegas, it's theCUBE, covering Open Systems. The future is crystal clear with security and SD-WAN. Brought to you by Open Systems. >> Okay, welcome back, CUBE coverage here in Las Vegas. I'm John Furrier, host of theCUBE. We are here at the Chandelier Bar at the Cosmopolitan Hotel, also known as Cosmo. We're here as part of Open Systems exclusive, expert, influencer and customer party. As part of the overall week going on, Gartner's big event going on. A lot of action. We're here and our next guest is Moritz Mann. He's Chief Product Officer, CPO of Open Systems. Welcome to theCUBE. Thanks a lot. >> Yeah, good evening. >> So you got the keys to the kingdom, the product, the chief product officer has to run all the products. >> Yes, of course. You're in high demand from engineering to marketing. >> And sales of course and the customers. >> Sales, where's the product? Sales blames product, product blames sales. You know, you got to have that relationship if it's harmonious. >> Of course. >> It'll work. >> You guys are successful so it's working. >> Yeah it is and actually I think the most important part in the equation are the customers. I see more of the sales and especially customer success as kind of the gateway towards the customer to actually figure out where can we solve more problems for our customers and then create value. >> Can you step back and explain the value preposition for your product? First, describe the product or products >> Yeah. >> or core products, and the main value preposition. >> Open Systems was founded to, actually solve the key issue of a modern enterprise, which is, helping enterprises to actually master the digital transformation. And digital transformation is like a big, one of those big words, and in action it means that you have enterprises adopting multi cloud environments, connecting different locations cost efficiently, but also securing they keep business processes at the same time, so our solution comes in as a platform approach and would solve these issues by connecting, actually the end users, the business processes with the cloud and the applications and the customers. >> So operations is a big part of your success. >> Yeah, so-- >> Operating, helping operators. >> Exactly, so despite being just another yet appliance vendor, or a product vendor, or infrastructure vendor, we offer our services as a true service solution, which is-- >> Service or server? >> Service, so it's a managed service that you subscribe as a service, you consume as a service, you pay by per user, you don't have to worry about hard work, appliance costs, and actually scaling of these costs and suffer-- >> Yeah, so classic asses model. What problem are you solving for the customer? What's the way you guys are winning, why are they using you guys, why are they buying you? >> Yeah, I think one of the key, what we bring, keys that we bring is alternate key solution that comes with the operation's excellence included and manage operation's part. And one of the key differentiators is that we have an extraordinary security stack, in this SD-WAN platform, so we're not only providing and delivering applications for the users and customers but we are also protecting those applications from threats like ransomware attacks, red actors inside the network, and in the cloud environments. >> Explain the security stack piece, that's build into the SD-WAN product? >> Yeah. >> And that's a glued software you guys wrote? >> Yeah, so we have an OAM, it's like a highly scalable platform that consist of open source components with OM premium components, to do, like a DPI application detection and security threat detection, and these security functions can be enabled by use case, so for instance we have a piece that just, primarily they are to detect any lateral movement to prevent another ransomware attack like Maersk got into. >> So I'm going to ask you a question, I'll put you on the spot. So, I'm a customer. >> Yeah. >> And sometimes, I don't know, I have a problem, I'm a frog in bowling water, whatever the metaphor is, and I got issues. When do I know when to call you? What's happening around me, as a customer, to call up Open Systems to solve my problem? What are some of the symptoms I might see? What does it look like? Is it security sprawl? Are there solutions? Is it just not enough staff? What are some of these symptoms that make me want to dial you guys up? >> Great question. So one of those symptoms is that you notice that your end users are complaining so they have spotty internet, they have slow internet access, or you have SAP applications honors, for instance, that are very unsatisfied about the application's performance inside de WAN, or to the cloud. And you will notice that that's when we will get called and we will help you to actually maximize your network so you can actually focus on your core business, and not about where do I have to scare the infrastructure. >> So, performance is number one. >> It's performance. >> So basic performance stuff, what else? >> It's all about also visualizing and telling where actually do the customers have a good, or end users have a good performance of the network, and where do I have to actually expand and invest in the network and the cloud environment to actually improve customer's performance. >> Okay so here's another one: Hey, Moritz! I already got security covered. Why do I need more security, when? What gives? >> Yeah, I mean, security, you can spend endless money in security and yet have another appliance, and have another product to patch, like a Tect O problem, but you will end up in a growing stack of complexity. We'll provide you with a very strategic solution, that will help you to cover to 80% of your problems and in the end you have a budget of solutions that prevents the most of your threats to your network and to your applications. >> Okay, cool. Thanks for sharing that insight. This is like the customer dynamic. Now I want to get to the innovation piece, so as to when there used to be a bunch of network guys managing QoS, mostly packed stuff, all that good stuff, we kind of knew all that, but as the cloud comes in and as cloud operations and IT operations start to see things, like automation, AI, machine learning, data and all that stuff plays a new role, they're rethinking their architecture, so what innovations are in the horizon that you see coming? That will change the landscape of, as what SD-WAN is, and what it will become. What are the innovation areas to watch in? >> We are working already in the next generation for next year, which will enable our customers to identify any application inside of the network independent where that application is. So, it will be crucial to not think anymore in networks and how many appliances do I have where, but how fast can I get an application up and running in a new cloud. And this is where we are investing a lot, into cloud delivery, cloud integration, especially also with the partnership with Microsoft, we have a API integration to build, and actually launch new applications directly from the cloud but integrated into the SD-WAN, and including also all the security parameters that you need to secure in order to actually have a, not only application running and integrated in the network which is called Intent-Based Networking on the Gartner terms, but also have that secured in terms of business risk protection. >> What's the biggest feature request that you get asked for? Cause you're managing the product team, you're in roadmaps, you're here planning, you're marketing in sales teams, you're listening to customers, what are they asking for, what's your priorities? >> So priorities, foremost is automation and simplification, this are our core aspects in order to keep up with the, actually the new complexity that derives also in the cloud sprawl that's happening. So customers are not launching, one cloud, not two but multiple clouds in parallel, which they ask for, actually orchestration through the network and through integrated through into the cloud orchestration. And secondly, it's the whole Shadow IT, so, where do I have SAS applications I never knew about? How can we protect those applications well, and the data that we upload later too. >> Security surface area is huge. Final question for you, for people that are learning about who you guys are, Open Systems, it's expanding in the US, you're already successful you guys, great revenue, great success in the product side, so congratulations, but for the people that are learning about you, what's the culture like, and what one thing should they know about Open System, that they should know about? >> I think one cultural element that we really bring to the table is, we are unconventional in the way that how we solve customers' problems, and the amount of dedication and passion that we put into delivering the solution. So one of our core pillars is the defaults model, so that means that the engineers that are building that platform, are also at the same time your first year contacts when it comes to service management and support. That truly makes a difference in the customer experience. >> Programmable internet, programmable software, programmable deBAR as well, infrastructure as code, so you guys are like SD-WAN as code. (laughs) >> Exactly, it's similar to that. >> It's a new trend, it's like Blockchain (laughs) >> Exactly. >> You say Blockchain and anything is popular. >> We try to be as simple as that, that's true. >> Moritz, thanks for coming on theCUBE, late night here, this is theCUBE after draw, we are here, this Chandelier launch at the Cosmo, The Cosmopolitan Hotel for CUBE coverage at Open Systems' event for influencers, executives, experts and customers, of course, influencing theCUBE. We'll be back with more after this short break. (upbeat music)

>> From Las Vegas, it's theCUBE covering Open Systems. The future is crystal clear with security and SD-Wan. Brought to you by Open Systems. >> Hello everyone, I'm John Furrier here in Las Vegas for special CUBE presentation. We're at the Chandelier Bar at the Cosmopolitan Hotel, the Cosmo, on the Las Vegas strip. Part of a series of a lot of events going on. Gartner's got two events happening, But we're here as part of Open Systems. You got exclusive get-together of influencers, customers, all talking about the impact the Cloud, Secure, SD-Wan, a variety of other things. Open Systems, a very successful, Switzerland-based company expanding rapidly in the United States, a global platform and we're here with the CTO, Stefan Keller, thanks for joining me. >> Thank you for having me. >> You guys have been very successful in this, I will say, changing SD-Wan, a completely new re-imagined SD-Wan market because with the internet and Cloud, people don't want to connect to the internet anymore, they want either direct connection, they want high-secure, wide-area network connections. They want secure connections. More important than ever when you have Internet of Things, a lot of surface area, nevermind multiple headquarters or branch offices, so SD-Wan has gone from a connection, connectivity, move packets from A to B, to a fully-integrated, secure architecture that's easy to use, that can deal with mobile embedded. You guys have been successful, with almost no marketing, all word of mouth, successful product, tell us, Stefan, as the CTO, what is the most compelling thing about the technology that's been resonating with customers? >> Well, as I said, the last couple of years there was a lot of change, technology change. The requirements of our customers changed as well. With Cloud, you'll all of a sudden have traffic pattern that you didn't have before. Before, everything was static. You had just your band connectivity to the data center and there is left, towards the internet. But with SD-Wan, you now have the capability to have very complex traffic flow at the branch office, itself. So, you have a lot of logic that you put to the branch office and the challenge is now, how can you actually control all that traffic flow in a central way? Because in the end, all our customers or companies, what they want, they want to have the flexibility to use all those new technologies, be it Cloud, be it IOT, whatever. But still have the security in mind in the sense, they want to be protected, they want to be protected. You now have the branch office with a lot of new traffic patterns. How do you control that? And that's where our integrated approach of SD-Wan and security is the perfect fit. So you really have a global policy that you assign locally. >> One of the big trends that's happening now obviously, is the Cloud has grown so big and popular that the economics, you cannot ignore the economics and the value in the cloud for what you're paying. Agility, etc., we've heard that. However, validated even more than ever is on-premises. People are going to have an on-premises and Cloud or Hybrid Cloud solution. Now, IT departments and these people managing CSOS, managing all these people have to deal with the distributed, in some cases decentralized operations. The problem is there's so many vendors. They don't have the expertise so they need things as a managed service, sometimes they want to maybe choose something on premise that's deployed. So you need a diversity of choices without compromising ease of use. So the question for you is: How do you guys make that happen because this is something that you've heard people like about your product, complex, I hate the word single-pane of glass but that's been an IT term, that's essentially dashboard, central teams can use telemetry... and data but get the benefits of.. variety of environments. Why is it so successful, what is the choices for customer? Is it managed service, is that the direction? Or and odd PRAM, what's your thoughts? >> Yeah, that's a good point. In the end it's a combination because we are a managed service because, as you said, things get more complex and the talent market is challenging so it's difficult to find the right talents that can manage it. So that's where we come in as a strategic partner. We are not only in the SD-Wan market, we are also in the security market as well. So we combine security and the SD-Wan. That's what you see with all the SD-Wan vendors out there and they're very strong with SD-Wan capabilities but in order to provide security functionality they start to partner, be it with a firewall vendor, with a proxy vendor what so on. So, in the end, you as a customer, you don't deal just with one partner, all of a sudden you have four, five, or even six such partners you have to deal with. And if a managed service provider can provide a holistic approach of security and SD-Wan you have one partner you can deal with so it makes, for you, very easy. >> So a lot of peoples have say, "oh" they've been trying security, a variety, "we've seen every scheme in the book." And the easiest one was, oh, network traffic. Pack an inspection, kind of not very good. But you want to watch the bad guys move. When things are moving around, that's when you get the pattern recognition. Is there software that you guys write? How do you get that security edge? Is it watching the movement patterns, not just the packets but who has what systems, is it a variety of things? What's the underlying secret sauce for Open Systems? >> The secret sauce, well let's say, is that we are flexible to take out whatever is state of the art and put it together to a managed service in a standardized way for our customers If you look as today's companies they want to do it on their own. They may have to deal with 30, 40 different kind of vendors and components and put it together. We do that for our customers. We take state of the art technology, put it together, and make all the service of it. And the advantage is, because we have that high level of integration, we can all of a sudden, use one component for different kind of services we provide. That's the difference when you have an ecosystem like SD-Wan where you have three, four components, they don't really talk with each other, they do not have a common language. We bring that common language so that the consistent view and the consistent logic over the entire band of our customers. >> So you're the glue layer. Between all the different components. >> Right. >> Okay, so I got to ask you a question. If someone says to you "hey Stefan, this other vendor promised me all this stuff over here, some other person. I got to get current on SD-Wan." What do you think people don't know about SD, whether they should know, that might be a surprise or things that you've observed with your successful customer deployments that's a lot harder than it looks. Cause a lot of people say "oh we got that!" And it doesn't really work very well. Or is a blind spot for the CSOS team, security team, around capabilities. So you can be aspirational but you got to have the capability what are some areas that you've seen that are important for buyers to consider when architecting and then deploying and executing an SD-Wan strategy? >> I mean, When you see all those SD-Wan vendors what they say, "hey it's easy to deploy, it's zero-touch deployment." Can't be true but in the end, you have a global network you want to deploy a global policy and somehow, you have to manage that. And this is something that most of them just underestimate. You only need, really, a strategic partner who knows how to deal with it, who has the capabilities, the experience, and the know-how to deploy it easily and manage it for you So then you don't have the pain. >> Give me an example of a customer, you don't have to say their name, where the old way they did something and then the Open Systems side of it, they did it your way and watch changed, what was the impact? Did they have more efficiency with the people? Did they save time, what was some of the consequences of doing the old way versus the new way? >> The old way also then involved some kind of an MPLS network, or course, if we go with the SD-Wan approach, the really good ones convince a customer, "hey, you don't need MPLS for the application you need." For the SLA you want to have. Internet connectivity if fine and just have two or three such internet connection per location. So in the end, it was cost-saving, it was a full put agreement. Performance all of a sudden was very great and in the end they liked us because of our operational efficiency so our operations model is very efficient and helps our customers so that they can focus on their core business. >> So the applications get smarter, and then you actually saved money because, remember, it still costs a lot of money to send traffic over the network, in some cases. Okay, final question. There's a big trend towards direct connections, where do you see that going, how does that impact SD-Wan? >> I would say that's again on the security side because with SD-Wan, you have a lot of flexibility we just didn't have in the past. This means you have traffic flow all of a sudden which is not expected by many people. If you go to a single branch office, a small one, all of a sudden they have local exits, they do internet surfing, youtube video-ing, they have connections to their private data center, to their public Cloud environment, everything. So different kind of traffic pattern. And here we have just the single way, a unique approach, about a global Zone-Based Firewall. So this makes your traffic pattern all of a sudden very transparent and simple again, this helps you to control the traffic flow and to avoid any kind of leak. >> As we always say, don't send those cat videos. It still costs money to share the cat videos around. Super Content is a big part of this too, you've got all kinds of new SAS applications, talking to each other, this is another layer of abstraction that needs to be managed. That's an area you guys do? API's and applications? >> We're going in that direction, I would say we're not that far yet. We can do much more but this is the direction we have to go to. >> Final question: you come to the U.S. A lot of people are learning about you guys, If we're at a cocktail party, which we are at now, and I say "hey Stefan, bottom line me, what's the one thing about Open Systems that makes you guys great?" >> Then I'll still go back to our operational excellence. We really have a way to operate thousands of devices in a way that is so efficient and scaled very well for a huge customer base. >> Alright Stefan, thanks for coming on. Stefan Keller, CTO of Open Systems, hot start-up out of Zurich, Switzerland. A very successful company, really now exploding in the United States, expanding to Silicon Valley. We are here in Las Vegas, theCUBE coverage. Bringing all the action down here at the Open Systems influencer, expert cocktail party, here at the Chandelier Bar at the Cosmo hotel. Part of a lot of events around Gartner's events are here. Covering it all, stay with us for more after this short break. (chill electronic beats)

>> From Las Vegas, it's theCUBE, covering Open Systems, the future is crystal clear with security and SD-WAN. Brought to you by Open Systems. >> Welcome back to Las Vegas everybody. My name is Dave Vellante and you're watching theCUBE. The leader in live tech coverage. We're here at the Cosmopolitan Hotel in the Chandelier Bar. At the Open Systems networking event, two gardener events this week in Las Vegas. On the heels of last week's AWS reinvent. Suresh Manchella is here. Is the Director of Global Infrastructure at Hillenbrand. Suresh, welcome to theCUBE. Thanks for coming on. >> Thank you. >> So, tell me about Hillenbrand. What you guys do, and what your role is. >> So, Hillenbrand owns two different companies. One is the Batesville Casket Company, which has been around about 150 years or so. And then the other side of the business is Process Equipment Group, where we do industrial pumps, separations, and heavy machinery, and things in that nature. >> Okay and your role as Global and Infrastructure, so it touches on all infrastructure presumably secure. Why don't you describe the scope of a little bit. >> So, my role is I'm the Global Director of Infrastructure from a corporate stand point. I oversee everything, you know network storage systems, compute cloud initiatives, and what not. Including some of the outside security operations as well. For Hillenbrand Corporate across all the companies that we own. >> So you guys manufacture industrial equipment, which presumably supports a time's critical infrastructure, so security is vital. What are some of the big factors that are driving your business and how do they affect your technology strategy? >> From a business standpoint, Hillenbrand, I'm in that space a lot. We try to acquire a lot of companies within that space and as a result we have many companies that are coming in and out our portfolio. With any other manufacturing companies, we have the same challenges where how do we integrate them faster? How do we integrate them in a secure and safer way? But at the same time, also enabling our businesses to take on the next step and evolve from a traditional manufacturing company to doing the digital transformation and taking advantage of technology to have the competitive advantage in the market. >> So I got to ask you, so we do a lot of these events everyone talks about digital transformation. It's become kind of a buzzword, but when I talk to practitioners like yourself, there's actually substance there and it relates to, it means a lot of different things to a lot of different people, but what's behind your digital transformation? Is it instrumentation, is it better collection of data? Is it using that for competitive advantage? All of the above? How would you describe it? >> You said it. It's all of the above. We have a lot of data that we're collecting over the years. About our customers. How they use our products. And what are some of the maintenance cycles that are going through our larger equipment, things of that nature. We have all of that information. I think we need to start looking at that information, and say how can we enable the business to provide the intelligence it needs to be proactive to reach out to the customers and say these machinery might need maintenance very soon, or things of that nature. So we want to provide that value to the business. >> So as part of that, Suresh, the instrumenting that machinery? Or is the machinery already instrumented? Is it translating analog to digital and providing connectivity, what's behind that? >> Some of our machinery that have been out there have been there for, you know, many many decades and many, many years. It's not they're not already there when it comes to IoT and things to that nature. But we're trying to look at some of those opportunities out there and see how we can better support our products. >> So that's a largely road map stuff. Right now, you're tryna focus on making sure that the business is working. You're getting products to market fast and winning the competitive game. Let's talk about security a little bit. Obviously Open Systems is a security company, manage security infrastructure. What's happening in security? What are the big trends, the mega trends that you see, and how are they affecting the way in which you approach technology and applying that to business advantage? >> So as a customer and as a manufacturing company traditionally we used to look at a company as you have your four walls: data center, all of your key elements are inside it and as we're going through what's the cloud transformation and everybody's talking about that cloud buzzword. Those boundaries are getting shattered. Information is everywhere. It's no longer within those four boundaries. So we have to start thinking security a different way. We used to think that, put some firewalls, put some controls around these things and things could be saved. But it's no longer the case. Everything is in the cloud. As a software as a service or platform as a service, infrastructure as a service. And they're all over the place. For the most part, you don't have access to those backing systems. So how do you protect them? We need to fundamentally change how we look at security and how do we protect it. Rather than focusing on the central systems, we have to focus on the endpoints at this point. >> So, different mindset for sure. Different sort of technology approach? Or similar practices with just different methodologies? How do you describe that? >> It's certainly a different methodology. The focus is certainly shifting. It's no longer centralized. It's decentralized. It's information everywhere. Information overload. It could be on your phones. It could be on your desktops. It could be on your laptops. It could be on servers in the cloud. Cloud service providers, there are a lot of things that come into play, when you're talking about the security the data that's scattered all over the place. >> So you're a customer of Open Systems, is that right? >> Yes we are. >> Maybe you could describe what you do with them and what your relationship has been with them? How do you apply their technique? >> Hillenbrand owns a company based out of Germany. And they've been a long standing customer of Open Systems for many, many years. So as a part of the acquisition, we got to know Open Systems and the value that their adding to in the SD-WAN spaces, and security space. Which is quite phenomenal. >> Okay, so you're part of the role as it relates to Open Systems is through that other division of the company, so how you apply their tech? What are you doin' with it? >> We utilize Open Systems as our SD-WAN provider outside the U.S. Primarily that division that we had was outside the U.S. for the most part. As we are getting to know more and more about Open Systems, over the years, it's a no brainer for us. They can provide a very reliable service that's scalable, very quick turnarounds. And that's certainly fitting in well with our MNA strategy where we acquire a company and try to integrate these things we cannot wait several months for and ambulance provider to drop a circuit and get them in, and things to that nature so with Open Systems, the SD-WAN concept, you only need an internet connection and they do all the magic behind the scenes and put it all together. >> So it's cloud like in the sense that it's sort of a managed service. But it's not necessarily remote cloud services, it could be on prim. >> Yes, it can be anywhere. >> Eventually at the edge. >> Yeah. >> So it fits into the roadmap. What's the biggest security challenge that you face as a practitioner today? >> The biggest security challenge that we have is protecting the data that's everywhere. The biggest challenge is knowing where the data is today. If anybody can solve that problem, I'd like to know. The first one to know that. It's quite a challenge for everybody lately. >> It's an arm's race, isn't it? >> It Is. >> Good. Well, Suresh, thanks very much for coming to theCUBE. It's a pleasure meeting you. >> Thank you. >> Keep it right there everybody, we'll be back. From Las Vegas at the Open Systems networking event. You're watching theCUBE. (upbeat music)

>> From Las Vegas, it's theCUBE. Covering Open Systems, the future is crystal clear with security and SD-WAN. Brought to you by Open Systems >> Hello everyone, welcome to theCUBE, We're here in Las Vegas again for another awesome set of conversations. CUBE coverage here at the Cosmopolitan hotel at the Chandelier Bar. We're here covering Open Systems having a special event in conjunction with a lot of the conference going on, Gardner has a big symposium, lot of things happening, we're here with M.K. Palmore whose the head of the FBI'S cyber security, San Francisco branch of the FBI, great to have you thanks for spending time. >> Thanks for having me, John. Much appreciated >> Chandelier Bar, everyone's having a good time, you guys had a lot of sessions today, conversations. You gave a speech today during a session around info sec and culture. >> Info sec risk and leadership. >> Okay talk about that, what will you, what was your main theme. >> Yeah, so I've over the past five years or so had the opportunity to go out and speak a lot about the cyber threat landscape. Going into this year, because the message is getting a little stayed and old, I think I want to concentrate on those issues that I think can help move the ball down the field a little bit. So, talking about cyber security risks as an enterprise risk, discussing it as a matter of an enterprises responsibility to address cyber securities as an enterprise risk is an important message to carry, and I like to add in topics and subjects about leadership, and tie all of those in because in my view, information security professionals have to be leaders as well, because we're all venturing into space that's not known to us. >> That's a great point, leadership also has to take into the new environment, your dealing with you know, a decentralized threat landscape, distributed, decentralized. >> Global. >> Back in the old days when I was in college, you get a pager, you get a new one, now you get flip phones and you can swap em out, now you're everywhere, you got social media, the ability to dodge the authorities, is easier, almost easier than ever before, requires you guys to be on your toes, to catch the bad guys, you need cutting edge technology, but you got to have a mindset in a management culture of leadership, to empower people at the edges. How are you guys thinking about, cause this is like one of the main cyber topics is, setting that system up to be nimble, reactive, used data, >> Right. >> What's your thoughts? >> Yeah so I mean, frankly the FBI is learning in new ways to approach this cyber security problem. We understand that we have to hire the right people with the right talent and that we as an organization we're used, frankly we're used to fighting you know, bad guys in the streets, are now taking this fight to the networked environment and we have to come up with new ways of tackling the problem. One of the biggest problems that we face and you touched on it, is that near 100% anonymity that criminals enjoy operating in the network environment, that ability to conduct transactions, that ability to essentially go unnoticed for long periods of time, without anyone knowing your true identity, creates a huge obstacle for law enforcement, but the good thing is that frankly it's something that we're very good at in terms of identifying whose on the other end of the keyboard, but it takes a lot of work. >> You know I'm old enough to have some friends that have graduated from you know, criminal justice majors when I was in college, I was a CS major, they went DEA, FBI, so a lot of friends and it's evolved a lot from having that branch office >> Yes. >> Focus, you now have digital, and one comment that always kind of resonated from my friends that were in the law enforcement area goes, John it's like putting the puzzle together, and you got to get the puzzle pieces to put it all together >> Right. >> Now you have a sea of puzzle pieces, it's almost like a three dimensional puzzle, because you have to get the data, you got to understand the landscape now and multiple dimensions >> Right. >> That you just mentioned. How do you guys keep up with putting that puzzle together, before it changes? >> We get a lot of help, right, so what we're used to doing is using the FBI'S special agent as the main tool of our investigations, in the cyber world we've had to add some pieces to that, not only is there specific training now for cyber agents, those agents that are charged with investigating intrusions, we have computer scientists, we have data analysts, we have folks that we bring to bear, in any one particular investigation, who add talents and tools that every, you know it's like, everyone is at the table on these investigations bringing different aspects of the investigation together and it is like you said, multiple data points and as any investigation is, lots of pieces being brought together to tell a story that we ultimately have to, you know convince the judge of, in terms of judge and a jury sometimes, of the validity of what it is that we've found. >> So timing is very important as well. >> Timing's huge, as we like to say, we want to be involved in intrusion matters as quickly, and as often as we can. Part of the challenge that we face is that there's a little bit of tug and pull between us and the private sector, and we aren't always brought in as early in a breach investigation as we would like to be, and those, it's valuable, valuable minutes, valuable days that are lost sometimes in that, in that transactional process. >> I interviewed Christine Halverson, I don't even, I'm sorry I didn't interview her, I watched her give a presentation amazon reinvent last week, she gave a key, one of the key notes during a public sector summit, Teresa Carlson's breakfast that she had, and she said something very fascinating she said, we are in a data crisis at the FBI, meaning that they have to put the puzzle pieces together and get it done quick, it was something along those lines, but she said that the FBI has been very progressive in adopting new technology, you guys are moving very very fast and she said she's excited by that but she said we need the data, whether that's being called in quickly, >> Right. >> And or getting access to other data bases, right, so it's like the data is out there, so you guys need access to that, how do you guys, how do you, how's the FBI evolving with that, architectural cloud and what not, and how are you enabling the tools for the field agents, and the people in the trenches? >> So the data analytics is an interesting area to dive deeply into, I mean we face the same challenges as any private organization, in terms of how we intake the data, how the data's organized, how it is that we then retrieve the data, look at it, how it relates to the different data points relate to one another, we face all of those same challenges and we have the added challenge, I think in the environment that we're in, in terms of how we're able to adopt private sector products that are out there that might meet our needs, I mean I've been in government now for over 30 years, it's a bit of a challenge being able to acquire the types of platforms and products that you, that you would want to have as quickly as you would like to have them, but eventually we do get down those roads, we do adopt platforms that are useful to us, and again like everyone else, we're trying to move as quickly as we possibly can in this environment to keep up with the bad guys. >> And you guys do a great job moving those antiquated inadequate systems to more real time, >> We try. >> State of the art. >> We try. >> So I interviewed General Keith Alexander once, and we talked about identity and private sector, public sector collaboration. Can you share your thoughts on that, because this is something that's become a bigger trend recently in the past five to 10 years, past three years in particular where it's a sharing culture it's not just, well I'm not going to call the FBI they're going to come in, it's no no we're going to bring them in early, whether it's a breach you think, or someone hiding, I mean the Marriot thing they didn't even know they were there! So, you guys are now spending more time collaborating with the enterprises and businesses, how has that changed your approach, your posture, how you look at the data, can you give some insight into that? >> Yeah so I mean a lot of it's about relationship building, I will tell you that, in the San Francisco division one of the priorities we have within our cyber branch, is to ensure that we have a certain level of rapport, not just with the big tech giants in the valley, but also with the medium size enterprises and the small enterprises, we spend a fair amount of time putting ourselves in front of the C-Suites, boards of directors and talking to them about one, what capabilities the FBI brings to the table, we open the lines of communication with them and we build a rapport, in such a way that it allows them the trust to then bring problems to us and we then begin an exchange of information. The point you made about, public, private collaboration, it's an absolute must, there's no way we get through this tough period that we're in, without both sides sitting down at the table, establishing some trust, and then moving together to solve these problems. >> The other thing I'd observe and you may or may not want to comment on this, love to see if you would comment, but the notion of agility, especially with data and systems and cloud computing. CIA, the Department of Defense, are moving to systems that can be as reactive and accurate as possible, and this is a changing of relationship to the suppliers! >> Right. >> You know, and the government, oh multiple suppliers, we got to do five different things, >> Right. >> But if the systems don't talk to each other, you guys can't be fast. This is seat change and the mindset. >> The whole government I think is beginning to understand that in this world, technology, we need to be much more agile in terms of our adoption of new products that will allow us to combat crime, and frankly the threat from the national security sector that we're responsible for responding to. So we understand that there's a certain level of agility historically not present, that we need to move the marker to get towards. >> Let me ask you a question, does the FBI have an app store? (John laughs) >> So what, we have secured telephones that we utilize and we certainly have an approved list of apps that we're allowed to have on our phones, so we do. The short answer to that is yes, it's a very truncated list of apps that we have available to us, but they're helpful. >> Well we were joking. Well we were joking at reinvent and all these cloud conferences because, the developer now, building a right new software apps is faster, so this whole dev ops ethos of cloud computing >> Secure DevOps yeah. >> And so secure DevOps is really interesting because now you don't have to, you can free up the data in the infrastructure and yes infrastructure is code, your going to see a renaissance of new applications, so the joke was, you know you made it when you have an app store inside the FBI, there's an app for that. Okay, final question for you, as you guys do your thing and I know you get called in a lot to mentor and also collaborate with enterprises, what's your advice on the info sec landscape? Do you talk to CSO's and CXO's, CSO's in particular are under a lot of pressure, >> Right. >> Board level kind of responsibility, not part of IT anymore they are now a critical piece of building out these teams, what's your advice to them in terms of either, whether there's observation's our best practice that you've seen, that they can think about? >> So a couple of the points that I typically hit on in my talks, that I hit on today, one is this idea of looking at cyber security as an enterprise risk which you just talked about. We need to get away from the old school thought process of cyber being an IT function, right? It's an enterprise risk, it needs to be talked about in terms of risk, the language of risk management, with the C-Suite, with the boards of directors, because when you talk in a language of the likelihood of an event happening, the impact to the organization and what that means in terms of, daily revenue, daily dollars to the business, that's a language that business owners and business leaders understand. So the oweness is on information security leaders to adopt this language, so that we can communicate our needs to our colleagues in the C-Suite and the boards of directors. It's a seat change for information security professionals because this is not a language that they are typically used to speaking. >> And they got to level up there too because this is the reality. >> Absolutely. >> Alright, final final question, what's the most exciting thing that you're working on and or you're seeing happening around you, that you get up in the morning and say, man I'm so excited to work on that. Or trend or technology. >> I'll tell you when you work for an organization like the FBI, which I've done for almost 22 years, at the end of the day it's getting exposure to people who are engaged in trying to achieve the FBI's mission on a day to day basis and at the end of the day, I don't care how much technology you have around you, I don't care how much policy you have in place, having the right people in place who are dedicated to what we're trying to accomplish, that's the thing I get the most juice out of on a day to day basis, we get to actually, in this portion of my career, really work with some of the most talented people that the FBI has. >> And their being empowered more than ever right now in this technology >> Absolutely. >> M.K. Palmore thanks for coming on theCUBE appreciate it. Head of the FBI cyber security in San Francisco. It's theCUBE here in Las Vegas at the Chandelier Bar in the Cosmopolitan, breaking it down. Part of Open Systems private event, they just had a lot of stuff going on with Gardner, lot of events happening here in Vegas, I'm John Furrier, thanks for watching. (modern music)