>>live from Washington, D. C. It's the Cube covering Bumi World 19. >>Do you buy movie? >>Welcome to the Cube. I'm Lisa Martin at Bumi World 2019 in Washington, D. C. Been here all day. Had some great conversations. One of my favorite things about movie is how impactful they are making their customers. And I'm very pleased to welcome the CEO off American Cancer Society. Kenny Ocular Kenny, Welcome to the Cube. >>Thank you. Happy to be here. >>Really? Enjoyed your keynote this morning on stage with Chris McNab. You know, the American Cancer Society is one of those organizations. I think that that impacts every single person on this planet in some way or another. We've all been touched by cancer, and it's so it's so interesting to look at it as how is technology fueling the American Cancer Society? Your CEO talk to us a little bit about what you guys are doing with booming. How Bhumi is really helping you guys two integrate all these different systems so that an agency is old and historic as a C s is is really transforming to be a modern kind of cloud driven organization. >>Yeah, I think all organizations now are becoming I t organizations. It's their heart, and it's important for us to the American Cancer Society to interact with. Our constituents are volunteers. Our patients are staff right in a digital way. So it is critically important that we are right there with everybody else, uh, interacting with them. And so, whether they're on the go and doing it on their mobile phone or, you know, at the doctor's office talking with their doctor about treatment options that were there to help them get them what they need, an information for their best chance to beat the beat the disease. >>So talk to me first about the business transformation that the American Cancer Society winter before your time there. But first it was. We have all these different organizations different leadership, different I t infrastructure, different financial operations model. Talk to us about first powdered it transform from a business like process perspective and then start looking at digital transformation. >>So some of it happened at the same time the organization made the decision back in about 2012 to consolidate other organizations. We were we kind of run ran regionally at the time and each independent, different region. There were 13 different regions kind of ran independently with their own I T systems. There were some shared technologies that we had of the organization, starting in about 2012 decided that no, we wanted to centralize our model and come together. We thought it was a more efficient manner and allowed us, in essence, to doom or for our mission, which is the ultimate goal. So there was a lot of consolidation around people on organization. Some of the processes I will say, God, God consolidated. Some are still going through some of that transformation. So after we kind of keep brought the organization's together and some of the people together, we kind of looked at Where are we with our technology and how do we move forward into the 21st century and do that effectively? And so at the time, we did kind of an analysis of our current state. As I mentioned in the keynote, we had a lot of technologies >>that were just older, had kind of run their course for >>end of life or just become that, you know, over change over a decade of changes and just being a monstrous the e meth or systems. That way, we're really struggling to keep up right both in terms of change and enhancement and delivering those capabilities back to our constituents. So we decided that no, it's time for us to move to a new and technology modernization effort, and we really wanted to be on the cloud first strategy. So we were looking at our cloud vendors and everything else. And one of the big selections was, as we chose Salesforce's R C R M platform we chose. Net Suite is our financially rp platform that we we could consolidate all those. And then as a part of that, we were looking at all of the leftover processes that weren't standardized, that we were still doing differently, that we could simplify. So taking stuff from 21 steps down to six steps if we could, you know, et cetera, and bringing that along with the transformation just to create more efficiencies for us and then, at the end of the day, driving a better end user experience with your volunteer, your staff, your patient, et cetera, >>it's a tremendous amount of data just in a serum like cells fours and Oracle Net Sweet. What was the thought and the opportunity to actually put an integration platform to enable that data to be shared between the applications and enabled whether it's providers or as you said volunteers, and we'll talk about that? And second, to be ableto have an experience that allows them to get whatever is that they're looking for. Talk to us about integration and sort of that driving kind of hub centralized hub aspect. >>Yeah. I mean, with any business data is key. And historically, we had our data was was >>spread out across multiple systems but then didn't always sync up. So you'd have you know you'd pull a report out of one system and say something different than when you looked at another system. So one of the key foundational tenets with the transformation was is we wanted our data to be in sync. We >>wanted to be able to see the same things no matter where you were looking. At that way, we we were all looking at the same information and basically a single source of truth. Yes, and boom. He was a critical component of that, right? With their integration platform, they were going to be our integration hub that is going >>to keep everything in sync. So we knew we had over, Um well, we had 100 and 20 applications that ultimately were a part of it. There were probably 20 major ones that had most of our data in there. And then boom. He is integrating all of those. So when information's coming across, whether it's coming in from, ah, donation made or an event participants or a patient referral form, all of that data comes in, comes in through Bumi, and it's propagated, orchestrated across the systems as it needs to be to make sure that it has all of the right information in it, that the data is as clean as we can make it, and it's all in sync. At the end of the day, >>that's critical. Having the data is great, but if you actually can't utilize an extract values from that, it's I don't want a worthless, but it's clearly the value, and they're you know, >>it's a lot harder to make good business decisions without good data, >>right? And when we're talking about something like patients dealing with with very, very scary situations, being able to Matt, whether it's matching a volunteer with ah mentor with a patient is going through something similar that could be game changing in lives and really kind of propagate. Talk to me about this service match that you guys have built with Bhumi. I think it's such a great service that you guys are delivering. Tell us about that. What it's enabling. >>So service matches an application that is part of our road to recovery program, where we provide rides for cancer patients to and from cancer treatment So often when you're getting chemo therapy, driving after chemotherapy is not an option. And ah, lot of a patient's have trouble with caregivers and family, always helping them. So the American Cancer Society provides this program to provide those rides free of charge for cancer patients. And the service match application is about connecting those patients to volunteers for the rides. So if if a patient calls in, they say, I need a ride, this is what time I'm going etcetera. They can do that now online as well, and we can connect them with a volunteer. So then that goes out to our volunteer community and somebody can say I can do that. I can help this person out, connects them up so that they can get to their treatments on time. >>That's so fantastic. And such a impact that you guys could make isn't something where you guys were integrating on the background with, like, a rideshare service or these just folks like Hey, I've got a car that seats five I want to help is it is available. It is. It is available to anybody. Anybody can >>volunteer, and most of the rides are handled volunteers If we cannot find a volunteer, we have a lot of great partners that worked with the American Cancer Society. They can provide those rideshare opportunities, so we'll make it happen and and get the patient to their treatment >>to talk to me about the ability to do that. That's a one great application of what you guys are doing with Bhumi. What was the actual building? That application? How long did it take to be able to say, Hey, we had this idea? We can connect these systems. We can facilitate something that's critical in the care of the patients. What was that kind of build an implementation like because when we talked a lot about time to value. And we've talked about that a lot today. So talk to me about it through that lens >>eso for us. We started on we're all on spreadsheets, right and paper. And yeah, it was it was about a 12 months process actually build some of the the service match application itself. The bony implementation came in as part of our transformation to make sure that all of the systems were integrated with that. So as people are requesting rides or whether that's through the call center or going through the website, that that information is there, that they can help patients with it. So if they need to change the schedule or do something different, that those all take place and that everybody has the latest information, it also enables us has were as changes are happening or even the rides are taking place. Notifications air going back out and back and forth so that everybody is up to date on all of the activity that's taking place. >>And to date, you guys have helped with service match alone Nearly 30,000 patients. >>Yeah, we we service. I think It's 30,000 patients a year. >>Wow. >>On the on the platform, we, uh, over 500,000 rides have been delivered since its inception. >>And And when was that inception? >>I'd have to look at the date. I don't >>know. A couple years ago were in the last. >>It's been It's probably been in over a decade now. >>Okay, that's awesome. So another thing. I'm curious. Four volunteers who want to do to raise funds to support the American Cancer Society is integration kind of essential component. You're smiling. So I think the answer is I think I know the answer. Talk to us about how, um, Bhumi is helping a CS to deliver, you know, a more seamless, a better fundraising experience for anybody that wants to actually go out and do that. >>Yeah. So we have a lot of donation processing systems that that that we leverage As for the American Cancer Society, because part of what we want to do is make it easy for people to raise money and raise it in their way. Right? So we have multiple systems, both from all the events that we do, whether it's the relay for life, for the making strides against breast cancer, which are two of our major event platforms. But we also have raised your way platforms. So if you want to do it yourself and you want to host a wine front razer with your friends and raise some money, we can absolutely help you do that as well. And what we do is we take all that information from all of that that from those events, and then bring that into the system so that we know what happened when who you were, so we can properly thank you. You can also get your tax credits and and all of the other things that go along with it. So >>that's awesome. So I want to ask you from a CEO's perspective, Bumi being a A single instance multi tenant cloud application delivered as a service to you and your previous role before you came to the American Cancer Society was insurance. Talk to me about that as a differentiator. What is that as a. C s continues to scale on, offer more programs and have more data to integrate roomies architecture and your perspective is that something that gives the A. C. S really a leg up to be able to do more, more. >>Absolutely. I think boonies, low code development strategy is is a differentiated for anybody that's using the platform it. We have been able to deliver Maur integrations in a shorter amount of time with our transformation than I've done in the past with other integration platforms or just developing it. I'll say the old fashioned way with Java or C sharp. So I think I think it's an integration platform. It's it's It's a real game changer in terms of what enterprises can do in terms of delivering, uh, faster and with Maur stability and performance than in the past, >>which is critical for many businesses that obviously yours included. They also take a look back at your previous role in a different industry. How is the role of the CEO changing in your perspective as things are moving to the cloud? But there's the explosion of edge and this consume arised implementation, right or influence because as consumers, we have access to everything and we want to be able to transact anything, whether it's signing up to be a volunteer or an actual patient needing to have access to records or a ride? How How is that consumers ation effect changing the role of the CEO, opening up more opportunities? >>Yeah, that's a big question. >>Sorry. It's >>okay. Um, yeah, I think the role of C I. O. Is changing significantly in terms of they are required to be more of a business leader are as much as a business leader as as any of the other C suite executives. And it is justice critical for them to understand the business where it's going be a part of the strategy with it and helped drive. From that perspective, The consumer ization component is actually in some ways, I think, making the c i o in the i t. Job a little bit harder. There's, um there's a lot that goes into making sure that what we're doing is secure on, performs well and sometimes just the overall consumer ization of technology. It looks so easy sometimes, and sometimes it's easy to underestimate some of the the complex nature of what we're doing and the level of security that needs to be applied to make sure that were protecting our constituents and making sure that their data is safe and secure. >>How does Boonmee help facilitate doctors? You right? We talk about security all the time. In any industry. How is what you're doing with Louis giving you maybe that peace of mind or or the confidence that what's being moved around as data and applications migrate, that you've got a secure, safe environment? That data? >>Yeah, I think Bumi does several things. First off, they've got a lot of security certifications is a part of their program. They make it relatively easy to to leverage that they allow us to deploy the the atoms where we need to. So whether that's on Prem or in our own tenants, behind our firewalls, all of those things will allow us to deploy it in whatever method we feel is most secure based on the data that we're trying to move >>except Well, Kenny, it's been a pleasure having you on the Cube just really quickly. Where can we go if we want to become a volunteered to help patients >>san sir dot org's >>cancer dot org's Awesome Kenny has been a pleasure. Thank you so much. Thank congratulations on the massive impact that A C S is making not just with Bhumi, but in the lives of many, many people. We appreciate your time. >>We're very excited and happy. We can help. >>All right. I'm Lisa Martin. You're watching the Cube from Bhumi World 2019. Thanks for watching.

>>from around the globe. It's the Cube with digital coverage of AWS reinvent 2020 sponsored by Intel, AWS and our community partners. Welcome to the cubes coverage of AWS reinvent 2020. The virtual version. I'm Lisa Martin here with the guests from Bumi. Please welcome Ed Makowski, its head of product of the program and nice to see you today >>I see you, Lisa. >>So here we are in a very socially distant world. But I know a lot about movie, and that movie is really all about connecting people with what they want now. So talk to me before we dig into kind of what's going on with AWS. What's the landscape? That movie like in this year that has had so much change? >>So things have been going really well for us business wise, I think you know, as we've come through this pandemic or we continue to work through the pandemic, we're seeing a lot of our customers accelerating their their migration to the cloud acceleration, accelerating their modernization journeys. Um, in fact, we see the 30% uptick and usage in our platform. You know, in the last several months, as as people just continue to double down on automating, integrating their systems, working through integrated experiences. Toe Really like you said put put data in the hands of the users, the data that they're looking for on the work clothes that they're looking to automate. They're accomplishing that our platform. So things have been good. >>That's good in a year of such uncertainty. So as we kind of look at, you know, you talked about it. We've been talking about it for months now. This acceleration of the digital journey, that Cove it is really catalyzing. Let's get specific with from an integrated experience perspective, I think we're all as consumers, even Mawr demanding oven integrated experience. Now more than ever. How are you working with customers To help them achieve that? >>Sure. So So the way we look at the world through our lenses, data collectivity and user engagement, or are critical pieces to a cloud modernization or a cloud migration journey. So, just like in life, people make connections early on, and as they work through life, they leverage those connections to make advancements, that sort of thing. I did an interview actually a couple of weeks ago with an A list celebrity, where he gave us a bunch of feedback around connectivity where he talked about early on in his life. He made connections that that provided him value later in his career. We think of the same thing for a business, right? If you think about as a business, your customers, your employees, urine users, it's important to take your most strategic asset, which is your data, and and put that toe work for you and make connections with those users, employees, partners, etcetera, eso we look at those is integrated experiences, right, and we we offer a platform that, in a low code way, allows the business to make those connections with users in those integrated experiences. >>Love to know who the A list celebrity was, but I won't ask you to develop that information because we look at that, you know, nowadays we had this massive shift in the last eight months or so where I think as consumers we've been everything's been on demand for a while. We're used to getting what we want. And in the business world there was a big shift and trying to figure out companies well known companies, you know, filing for Chapter 11 and trying to figure out How do we pivot? Not just once, but it's a Siris of pivots, right? So talk to me about From From an integrated experiences perspective, any customers that you kind of think in particular really, really highlight what Bhumi is doing there to allow these customers to have connected integrated experience while you're helping those customers modernized and transform their businesses. >>Yeah, I mean, I could talk to a couple of examples where you know, when when the pandemic hit in the coven situation hit, we had a lot of, you know, I think the world saw there were a lot of mom and pop shops downtown Main Street where they were trying to collect information from industry from from their governments and industries. And they were trying to really relay that information out to, um, their customers and users. And most of them, those small businesses, uh, weren't I t enabled in any way, shape or form, and we tried to figure out what is the business can we do to help solve some of these challenges and a booming for good initiative? And we put out a solution called answers on demand that we gave out to free for free and within I believe it was two weeks. We had only over 2500, you know, customers from all different shops around the country that that registered and basically were ableto themselves stand up a frequently asked question. Ah, site within their Web page chatbots that they were embedded. They were able to bed in the Web page on a low code way, and that was kind of one example. Another from an enterprise example, is you think of things like, Hey, a new employee starts and typically they can walk in the first day. People hand them forms, they walk around, they meet with different departments. How do I get myself on boarded to an organization? Well, in the world today, everybody expects things to be on their mobile. They expect things to be done immediately, and they're not gonna goto 10 different APs in order to onboard themselves to go get swag or sign themselves up for their payroll, etcetera. That's a classic, you know, integrated integrated experiences use case that we help with where it's Hey, we can help with integrating those systems in the back end and provide an integrated experience to your new employees that come on board so they can walk through and be up and running within your company very quickly in a remote way. So we offer all the tooling that businesses can customize. Those make them look like they're, you know, they're color schemes of their business. So on and so forth create custom work flows all again in a low code way because we focus on time to value. It's about getting something done very quickly versus along I t projects That's going to take, you know, 23 years. >>Yeah, I remember. I think it was booming world last year where Chris, your CEO, was talking about, uh, the on boarding experience when he started at Bumi and how massively transformed that is. But to your point right now, there's so many things that we don't have time for. And so when there's obstacles in our way or processes or more convoluted, it just makes everything you know, not function well together or allow customers really maximize their investments in particular technologies. I wanted to get your take on Speaking of maximizing investments, How does booming help have you worked with partner with AWS to help your customers maximize their investments in AWS is technology and services. Sure >>so So we you know, we built our platform first and foremost on top of the AWS platform. So we sit there natively and we take advantage of all of a W s S s services. Behind the scene seems to offer secure platform that customers can work in from a loco development environment. From there you can take advantage. You can take your Bumi integrations and you can run them within three a w your own A w s environment if you'd like to. So we've actually launched a ah Bumi Quick start that allows you to Okay, quickly deploy a run time that spends up in the AWS cloud so you can run your workloads there in a secure way. If you've got your own security set up, you can run within that domain versus going within boonies cloud if you'd like. We're also about to release an elastic version of that That's kubernetes base so that you could, you know, scale that up and down and take advantage of your AWS. Resource is not in a fixed way. But Maurin, a survivalist type capacity. We also have data catalog and prep capabilities now, which we didn't have last year. But we have We've added these so that you can explore your AWS endpoints. You can explore any business and points that you have and kind of look at what data you have that you can, you know, harvest thio, pull together and and offer that make that available to your customers and users. You can run all of that in your AWS environment as well. We put >>a >>bunch of focus and adventure oven architectures so as a you know, as a classic integration scenario, a lot of people focus on pub sub patterns, those types of things. So we're we released connectivity to event bridge, sqs, etcetera. We also support connectivity to red shift so you can handle data warehousing scenarios. So and a lot of investment in the AWS ecosystem in the last year and a half to two years, and we continue, you know, we're going to continue doing that. We're just kind of at the beginning of that. So >>Bumi has over 12,000 customers ranging from, you know, the big guys, nonprofits like American Cancer Society, etcetera. How do you work with customers as head of product toe help them influence the road back to be able to take in the information that they need to. For example, we wanna we wanna be ableto work with me and really modernized but also maximize or a W s investment. What is that customer feedback loop like? >>Sure, So we've got within booming. We have a customer success team that focuses on all of those customers and different tiers. Verticals, um, you know, different horizontal plays, etcetera. But we have success. People that look out, you know, for our customers meet with them on a regular basis. They bring a lot of that feedback back into product. I'm an executive sponsor for a number of our customers where I meet with them directly to understand the projects, use cases. What are they trying to achieve and take? That is input, but but very specifically, we do quarterly webinars for our customers where we get each of our product managers, including myself, do a two hour session where we go through every single detail of here is what we are expecting ourselves that delivered to you as a customer over the next year, and that gives our customers the opportunity to see all those details. We published them online publicly. We then allow them to come back through direct relationships with product or customer success. To request these enhancements. We score them, we go through. We do commit a tely east. 25% of our roadmap to customers specific requests. Um, you know, even the 75% other piece of the road map we're looking at what we feel is the best interest of our customers and what we want to take them in an innovative way. But like I said, the 25% are direct commitment to Hey, customer wants X Y Z feature will put that in the 25% >>That's he, especially right now to be able to be able to. I don't want to be reactive because we often use that as a bad term. But be able to pivot quickly and and take that information in and make the changes needed that will benefit countless others if we go back to integrated experiences, you know, here we are at this virtual aws reinvent. We're so used to being surrounded in Vegas by 45,000 people. But talk to me about how Bhumi is helping AWS customers with their integrated experiences. What are some of the things that you guys are really excited about that you're enabling now? >>So with an integrated experience, you know, again, I go back to the three things that any customer AWS customer specifically need thio think about in order to create an ingrate experience. So data readiness is the first piece. So with a W s, you'll be spinning up a number of the services. You'll be putting data in the cloud so on and so forth. But you need to make sure that that data is of high quality. Um, it's secure. It's understood something like, you know, 60 to 70% of data that you haven't enterprises is unknown, and we help solve some of those challenges through our catalog and prepping tools. So even if you're moving a bunch of your processes and data applications into the cloud, we can help customers with data readiness and making sure it's security of high quality. The second piece is pervasive connectivity. So it is about connecting all of your data sources. So we do have an open platform. You have all your AWS services that we can help you connect to get data from those sources or or transfer them to those sources. But we also allow you to extend out into on Prem or other clouds as well. So as much as we love and work with a W s, we do understand that people need to move things into the cloud out of the cloud, etcetera. You know, we help with all of those connectivity challenges that an organization may face. Uh and then the third is that user engagement engagement piece So you could move data all around all you want. You can understand your data, but unless you're putting it in the hands of the user and allowing them to act on that data in some way, shape or form the tools we have, you know, around workflow and building those in a low code way, you could do all of this in a, you know, a unified platform that we have that you can go in and building a low code way. You don't have to be a pure hardcore Java developer to get things done. We focus on time to value. So you can. You know, we have stories of customers building their first set of integrations or work flows and, you know, minutes or a couple of hours versus some of our competitors who take days, weeks or months. >>So from a local perspective, something I'm just curious about, that's kind of be a facilitator of during the last, you know, eight months of things changing and customers not being able suddenly to get into their data centers air on site, talk to me a little bit about some of the things maybe even anecdotally, that you've heard about Bhumi Loco development platform being facilitator of people that couldn't get to a data center. >>Yeah, so I mean, all of the development even before covert, all all loco development that you did for Bumi was in a Web browser. We've always been that right. So we have that capability. And then from a run time, I was talking earlier about how you can run in a ws cloud. But you can also set your runtime behind a firewall. If it is at a facility, you can put it in. You know, any locations around the world. So when the pandemic hit and folks started needing to work remotely, it was kind of a non event for many of our developer, our local developers, because they can now access the browser from home and still access. All those resource is whether it's on site in a W s or wherever they were then forced to Okay, The rest of the business is saying we need to make data available. We need to actually now put processes in place. And and Bumi became an asset to say, Wait a minute. It's not about just integration behind the scenes, that's plumbing that nobody sees. Our users started becoming heroes in their business by standing up work flows and saying I can quickly because it's low code. Oh, you need to collect information about, you know, in some cases, you know, citizen information that they used to go to. You know, I don't know that I could talk about this government, but citizens used have to go into a building in order to fill out forms and whatnot. We need to collect data live. How can I do that? Okay. This government now just use boom me to start posting these on their website. These work flows in a secure way. You know, that's just, um, examples. I talked about answers on demand before, but but we've seen this pivot of user engagement Mawr out of, you know, bringing middleware and integration out of the shadows of I t into solving real problems as people are now this first around the world at home. So >>solving your problems and probably helping a lot of businesses not just survive the last few months and forward but thrive as well as theirs. We know some things from this will be permanent. Let's question to you just can you give us a sneak peek into some of the solutions and the initiatives that Booby and AWS are working on together? Yes. >>So I talked a little bit about this before, so we are in Advanced Tech Partner were a public sector partner. We run our platform on AWS again, so we continue to work on how we can keep expanding and taking advantage of A W S two services To make things more scalable. Onda were more and more secure. It's always a top priority given the shift to the cloud and a W s is helping us with those we have are quick starts that we're working on again to make things quicker and easier for people to stand up integration workloads in AWS catalog and prep again. All of the connectivity that we have to things like event bridge, sqs Red shift, etcetera. Um, you know, those are all the things we're collaborating on with them. And again through the next year, we'll continue to keep focusing on more and more to just make running your booming environment in AWS more and more seamless. >>Seamless. I'll take it well and thank you so much for sharing what's going on with Louis and AWS in this virtual event. We appreciate your time. >>Yeah. Thank you so much. >>Bread. McCaskey. I'm Lisa Martin. You're watching the cubes coverage of AWS reinvent 2020 A virtual edition

>> Narrator: Live from Washington D.C., it's theCUBE, covering Boomi World '19 brought to you by Boomi. >> Welcome back to theCUBE's coverage of Boomi World 2019 from D.C. I'm Lisa Martin. John Furrier is my co-host for the next couple of days. And we're very pleased to welcome back to theCUBE the Boomi CEO, Chris McNabb. Chris, welcome back! >> Lisa, it's great to be here. It's always fun. >> The energy that you guys kicked off everything with this morning, the keynote, it was awesome, it was electric. I love the numbers that you started with. Boomi World '18 was about 11 months ago and we were talking, I was watching those videos back the other day, you had about 7500 customers then. You now have over 9000 customers in 80 plus countries, over 1500 endpoints integrated, 580 partners, I could go on and on, 97% renewal rate. (laughs) >> Keep selling! >> It's amazing, though, the momentum that you guys have carried into D.C. in just a short time period. Tell us about that. >> Lisa, it's really been the result of not only hard work by our team, we continue to innovate for our product and bring new things to market. But it's our customers that drive adoption and we use customer references to gain new customers and it's their stories that resonate with the new prospects that come onboard. It's our 580 partners making sure that when our customers and prospects buy into the Boomi platform that they get implemented and they shorten the timeframe and they bring intelligence and smarts and it's our community. It's the 65,000 people that are already there solving problems, that are helping our newer customers get onboarded and get success early. So it's those four legs of the stool. It's the entire ecosystem that continues to go, all of us are going along for the ride. >> Last year we asked you what you were investing in, your team as well. And the theme was pretty consistent across the board. Product first and foremost. 'Cause the product is continuing to grow and enabling platform, some great stuff there go to market, and then the customer success equation, not customer success organization, although you have a lot there, the equation... Where are you guys this year on those three points? >> Yeah, so tremendous investment in the product. You're going to hear tons of announcements. My announcements are the tip of the iceberg. We've got huge announcements in API management and the things that we're doing there. There's event-driven architecture announcements, there's the conversational AI; we're adding voice to integration platform service, with the help of Accenture. So you can now talk to your platform and interact with your enterprise applications. That's just the tip of the iceberg on the product side. We've got data hub things and so on. When we look at the other parts, John, particularly around customer success, we're doing really well there. Our customer success rate, our retention rate is now 95-96%. Our customer satisfaction was around 97%. And it's our customer success organization that helps make sure our services are being implemented, our partners are doing the right thing, success and outcomes are being delivered, and we engage to make sure that happens. If you need a little bit of Boomi help, Boomi help comes. And we partner over the success of that, and I think when you look at the key KPIs around churn and retention, as well as customer SaaS, I think we're doing a really nice job there. >> On the follow-up on that, one of the things we've been observing and reporting on SiliconANGLE and theCUBE is the successful companies are the ones that have, that was a great product, but in the cloud era, data's a big part of it. You guys have unified data platform. We talked about this last year, how you have anonymous data, you mentioned on your keynote that you get insights. So this is again, Coupa software does this, a lot of the successful profitable companies have a nice business model, by leveraging the data. How does that fit into the equation for customer success? I want you to explain the equation specifically. I mean, you guys have great format for customer focus, I get that, but what is the equation now that you have this unique modern value proposition? >> Yeah I think the equation for us is quite simple. So we do leverage all the metadata. Every single process that's ever been run, we know how long it took, did it have an error? We know how people build connections, we have that meta, we leverage that for our customers. When we look at our customers, we have a life cycle that we walk them through. When you're talking about the equation, we have a framework, a life cycle. How do we engage in sales to make sure sales is not overselling it? How do we get them to close so they look at us as a partner? How do we make sure the implementation goes well? Will they view it alone, with a partner, or with us? Get them to success. Get them through a renewal, and then how can we help them land and expand and do more things in their enterprise to continue the winning success that they established initially. >> You talked this morning revealing Boomi's competitive, unfair competitive advantage in customers, one of the things that we talk about, Chris, at every show and you probably talk about this all the time, too, is data. It's the new oil. It's gold. It's the lifeblood of a business. Yes! If an organization, whether it is an incumbent established business that might have brittle technology and disparate systems, if that type of company can't actually see all the data, have the visibility, and ensure that all of the endpoints are sharing from a single source of truth, that data value is capped, right? You guys leveraging that. I think it's over 30 Terabytes of anonymized metadata? >> Chris: It is. >> Is a great example of unlocking the power of the data that you have to make your customers better, to make them more successful and keep them, which you've obviously done. >> Yeah, it's a part of the ecosystem play that I continuously talk about. As customers use our platform, they instill it with their knowledge, experience, and their expertise. What we do, as a pure cloud provider, because I store how they map this field to that field, how long this process took, and all of these kind of things to make up that repository, I can now, as a cloud platform lever that up. And I can increase the productivity for everybody in the ecosystem. So as customers put a little bit in themselves, they get a 10x return or a massive return out, in terms of productivity and leverage that our platform's able to provide, but it takes both of us together to do that. >> Chris, I want to talk about the hard news this morning. You guys announced with Accenture, a big partnership around conversational AI. Accenture was on stage, their brand, their expertise, coming together with you guys, in a joint partnership. Could you explain, for a minute, what that is about? Just take a minute to explain the partnership and the solution specifically. >> Yeah, so when you look at conversational AI, it's the use of natural language, right? To work with technology, and you can't preprogram it, you have to understand the variations of things, you have to understand voice as identity, so when I say my pipeline report, it knows it's me, it's my authorization, it gets my data. Accenture brings the conversational AI experience, technology, and solutions to the table. And we're now linking and partnering that into our integration capabilities and connective capabilities. So as a net result, people can talk to their phone and interact with their workflows, and interact with their datastores to get data, approve workflows, etc, in a very natural way, >> What is Boomi do and what does Accenture do? 'Cause they're involved with you. You guys have a team, you're teamed up. What's the relationship? Take a minute to explain the relationship. Who's doing what? >> So, Accenture brings much of the voice capabilities. So when we mentioned this morning that language isn't a barrier, I'd like to offer up this service in Spanish and French and English, etc. Accenture does all of that work. So they're the natural language processing there, the language independent part of that, and we're all the connectivity part. We are the workflows, we are the integration. Accenture feeds us something, whether it comes, it can come in multiple languages over WhatsApp, chat, voice, it doesn't matter, comes to me, and then we do the natural unlocking of the data. >> That's their converse piece, that converse and Boomi, working together? >> Yeah, so B in the Boomiverse, you mean? >> John: Yeah. >> So, Boomiverse and B, the introduction of our astronaut B, who going to lead you on a mission through our community and be your bot. It's a working bot and we're going to leverage that kind of capability through that as well. >> One of the interesting things about the conversational AI is that we all as consumers have interacted probably pretty recently with a call center for something. And I love how Leticia, who's going to be on from Accenture later today with John and me, was talking about, we've all been there going, "Agent, agent, agent." And a few months ago, while working for theCUBE, I realized, oh actually, as frustrating as it is sometimes, we have the opportunity to help train the models. But I'd love to get your perspective on what Boomi and Accenture are seeing in organizations, executive suites about the perception of conversational AI and the impact. They see the impact possibilities that Accenture and Boomi can bring, and are they ready for that? >> I think there's going to be a bit of an educational process with leaders in the business, but if you look at Leticia's, I think, second slide, where she says, "Seven million dollars being spent "on password resets with humans." When voice is your identity, you don't need that anymore. You don't have to remember passwords. You don't have to reset things. The immense benefit for organizations is huge. 25% reduction in Op-Ecs. That's going to get people's attention. They're going to have to work our way through it, and we're going to work through the process with them. Okay, let's do a small thing, let's try it out, let's get it working, let's scale it, and let's get it to enterprise. >> It speaks to integration opportunity. I mean, voice, video, other mediums, it's an integration game. That's what you guys are doing. And that's the whole benefit of Boomi. I'd love to get your thoughts on your success formula and how you guys are going to ride this wave going forward, 'cause you have a modern infrastructure, modern solution, you get projects off the ground quickly for customers, you get the value quickly. This is a mega trend. People, they don't want projects back at them, they want to get them done quick. You guys are solving that big problem. What's next? Where are you investing? What's your thoughts on the business? What do you do? >> Well in terms of what's next, so we really did go after the entire transformation problem. Integration's not just data to us. It's people. It's devices, it's your processes, right? So we look at it holistically, we've done that. We brought intelligence in so now we're providing insights, data privacy insights that we talked about in the keynotes, conversational AI and that's the start. But we've got to do a better job of dashboards, other insights, what is the return on investment of a Boomi purchase and how much is it helping? To what degree is transform making a bottom line impact in your business? Having the analytics to support that is going to be big. >> Lisa and I were talking on the intro round, you can't hide success anymore. You can't hide the ball. 'Cause your instrument, the outcomes, and the outcomes are either you're getting paid for value, or you're achieving a mission, whether it's the veterans or the American Cancer Institute, usage of an app, you can't hide the ball anymore! It's either success or not. You guys are very customer centric. Hundreds of use cases, best practices. This is your focus. The people part of success has been a missing link in the digital transmission: process, technology, people, culture. You guys are breaking through. Is that because the winds people are getting? Is that the energy? Is that the people? What's the people equation on your end? You've been so successful with, you guys are having success there. >> The Boomi culture, when we talk internally, who are we and what do we value? One of the first things we talk about is, we are customer-first. What that means to us is outcomes matter. It's not about buying our technology. It's not about getting data; it's about an outcome. And we talked a lot about outcomes today. In fact, at this show, throughout all the presentations, there will be roughly 100 different customer outcome stories that are shared globally. So when we talk about breaking through, because we want to partner with them and join them in their goal, and whatever it takes to do that, that starts to resonate. It's taken a while to resonate, but now it really is, and when you feel the energy on the floor, I hope you guys feel the same thing, it's just enormous and it's really starting to grow and we couldn't be happier. >> One of the cool things that I heard yesterday, Chris, I have had the opportunity to talk to a number of your customers in the last week who said, I always say, "Tell me about the differentiators, "the technical differentiators." The cloud native always comes up, the low-code. We talked yesterday about CFOs becoming citizen developers, and I thought, Wow, really? Do they know that? But on the business side, resoundingly, customers are saying cultural alignment. "Boomi understands our business." And so what you guys are enabling on the transformation of people side, as John mentioned, you're delivering that because it was one of the things that customers have said that was one of the deciding factors in going with Boomi, and they'll say, "We evaluated A, B, and C." And this cultural alignment. Yeah, I mean, Boomi has fans and it sounds kind of cliche to say, it's true! >> I appreciate that, and that is really great to hear! I stood up on stage last year and this year, and repeated the phrase, "I don't want to be their software vendor." I don't think of it that way. Nobody on my team thinks about it that way. We're building. I want to be your transformation partner. I want to be a part of, a piece of, how you're moving your business forward. Whatever it takes to do that: workflows, mobile applications, data integration, warehouse problems, insights. We can get engaged in all of that. We can go end to end in your enterprise, to open it up for you, and then provide access for your customers in ways you never dreamed of. And being a part of that is just an awesome thing for us. >> Chris, I want to get your reaction to some comment Michael Dell made, two comments Michael Dell made to me on theCUBE. 2014, I asked him, besides VMWare, the crown jewel of Dell technologies, what are you excited about? He said "Pivitol." He was fixated on Pivitol at that time. Okay, Pivitol goes public. They get bought back into the fold, it's all going on. Last year at this event, I asked him, What are you focused on this year? Now what's getting your focus? He goes, "Boomi." What's your reaction to that? Because you know Michael, when he gets fixated on something, things happen. What's your reaction to that? >> My reaction is "Thank you, Michael, "for the brand awareness." I certainly appreciate that. Certainly when he focuses on 'em, it gets attention. We have, the Boomi business as it gets capitalized by Dell has had 100% executive support everything we've ever asked for as a leadership team, we've gotten and then some. Could not be a better situation for this business, the Boomi business, and then what Michael does for it, and as we push that forward, I believe and he believes that data is the fuel of AI in the future. It's going to be all about data, and Boomi sits right in the middle of that. >> And he likes to look under the hood, too. He's not just a business guy; he's a techie. So he's looking under the hood, he likes what he sees (laughs). Of course! >> When he talks to me about it, he's been pleased with the results to date, I'll say that. >> Excellent. Well, we have this, great, as we wrap things up, a story that is near and dear to, not just my heart, but many hearts. Talk to us about what this is. What Boomi is doing with the American Cancer Society, which I think is just phenomenal. >> Lisa, I really appreciate it. So, this morning, and I'll just kind of hold this up for a moment, but, this morning we had the American Cancer Society as one of our reference customers, how they completed nine projects in 14 months, one of which impacted 30,000 patients achieving 500,000, half a million rides, and integrated together 150 partners to make sure people could get to their life saving treatments and back, and it's a volunteer network. We're happy to be a part of that. So we undertook a cause. We're going to have a pass the baton for the American Cancer Society here at Boomi World. And every time we pass the baton, $2, $1 from us, being matched by Dell Technologies makes it $2, and we're going to pass the baton here, hoping to crush it and get to a $20,000 donation. So if I could pass the baton to each of you-- >> Lisa: Absolutely! >> That's $2, >> That's four. >> John, if you'd keep doing it, I want to ring the bell, I want to crush this for the American Cancer Society. >> That's awesome! >> Pass it to the team. >> Exactly, throw it over there! >> Chris: Pass it around to everybody, let's keep this thing hopping. >> Don't throw it! >> Well Chris, that is-- >> We'll pass it around. >> Such an outstanding story. There are so many, as you said. There's going to be a 100 different customers talked about here over the next probably, started yesterday with Partner Summit today and tomorrow. That's a lot! We are happy to have a whole bunch of them on the program today and hear how many different use cases Boomi is facilitating. You guys have taken I-Pass way beyond connecting cloud to on-prem. It's edge, it's any data, any device, low-code. I know I'm speaking your language. >> I love it! >> But we're hearing that, we're feeling that, we're excited to be able to share that through theCUBE this week. >> Lisa, well listen, thank you for being here at Boomi World, it's always great to have you. It's great to talk to you. >> Lisa: Likewise. >> And I'm looking forward to a great show! >> John: Thank you for coming on. >> Well, thank you. >> Lisa: All right, our pleasure. >> Appreciate it. >> For Chris McNabb, and John Furrier, I'm Lisa Martin. You're watching theCUBE from Boomi World 2019. Thanks for watching. (upbeat music)

live from Washington DC it's the cube covering booby world 19 to you by booby welcome to the cubes coverage of boomy world 2019 I'm Lisa Martin with John Fourier John it's great to be back hosting gloomy world with you in DC this year last year in Vegas this year in DC a lot of government business a lot of public sector a lot of tech for good going on in the keynotes we will be continuing to take their culture expanding this cloud mindset and service model low code data integration unified platforms boomy verts a new introduction a lot of great announcements a great company I like I'm like I like gloomy I do too the energy here is great you know Lumi world 2018 was only 11 months ago John you mentioned we were in Vegas and they have added another 1500 plus new customers now there are over nine thousand customers in 80 countries 580 partners and customers are crossing every industry I had a great opportunity to speak with about a dozen boomy customers in the last week and their Bhoomi fandom it sounds kind of silly but it's really true what they have enabled their customers to achieve like this morning we heard from American Cancer Society for example Gilead leading hotels of the world is really enabling businesses to transform yeah you know day Volante and i we started covering the big data world in 2010 when we first started the cube you know one of the things that they observe and the research was that the value was going to be created and captured by practitioners not so much the vendor selling product at that point but it was cloud computing you know the theme of Bumi is business outcomes accelerated and the big trend that's driving it is that practitioners who are launching projects of either aanchal in the cloud or on-premise premises they're the ones who are getting the value out of it so what's happening is you're seeing with the ability to start projects quickly small projects and the number of projects a company has in their digital transformation is increasing this is the mega trend and from those projects whether it's a mobile app or a SAS solution or anything it's thrown off data so what's happening is you have this trend trend of more projects with the need to get them up and running fast getting to value and that is where Bumi's kind of hit their sweet spot because they got a platform that allows people to launch projects fast small medium or large projects and get them done quickly and that's throwing off value but from the value not only is the doubling down on those projects it's the data so the unification of the data and integrating it in it really kind of is Nirvana for a business owner a developer or an application because the platform allows that to happen and that's where this new world of Cloud 2.0 is kind of hitting its stride right now and that's why companies are getting the profitability and the old model of you know get growth at all costs and losses like we see on the public markets we work in other unicorns they're just investing to take territory and the profits aren't there because they're not enabling those kinds of outcomes so I think Bumi's in a nice spot I think is a nice portfolio for Dell to have this company I think this is gonna be the next pivotal I think what pivotal did with JAL technologies was a big part of their growth I think that and they were very successful in public then they ended up getting bought back by VMware and Dell technologies I think Bumi's the next rising star in the Dell technologies portfolio they won't say that publicly they won't say it on the record they won't even admit it privately but that's kind of what's going on well when we were at Dell technology's world Jon covering the cube with two sets for three days Michael talked about Michael Dell talked about Bumi as the number one cloud integration platform and as the iPad market has evolved in the last ten years you know it's gone from needing to connect cloud to on-prem unprimed edge and Bumi's uniquely positioned as this single instance multi-tenant cloud application delivered as a service and as Chris McNab CEO of Bhumi says who will be on momentarily with us our unfair advantage is our customers and the customers are all leveraging the platforms we just talked about the outcomes with the projects but here's the other advantage that bloomie has they have a anonymized data model where they get the benefit of the collective customer base so the collective data can give them better insights and companies that are successful that have gone public recently coppa software and others these guys are using the data create more advantage for their customers again this is one of those again nuance points but that's where the value is the value is in the day to date is the new software and this is where the advantage is interesting Michael Dell is interested in Bhumi I asked him around 2014 you know outside of VMware the crown jewel of Dell I said what are you interested in and he said pivotal and he was geeking out on pivotal because he saw the value of pivotal last year I asked Michael Dell what do you want sitting down and he said Bhumi I think he sees Bhumi as a key element in that bringing the glue together for the overall dealt with technology platform well there's a great story how when Dell was acquiring many companies not too long ago Gumi was really the center of that universe for facilitating these integrations you talk about data we talk about it John at every show customers do as well whether you're calling it the new oil gold the lifeblood currency of an organization if it is siloed in hundreds of applications and a business cannot trust where's my single source of truth its value cannot be harnessed and one of the things Bhoomi does really well with master data hub is to allow I think they said there they can connect now with over 1500 endpoints like Salesforce NetSuite for example allowing customers to synchronize data between applications dramatically transforming everything from customer our employee onboarding to a call center experience yeah I mean I think the digital transformation is a topic that's been talking about ad nauseam it's been kicked around become a cliche but we look at digital transformation it's people process and technologies and the process and technology side people have good visibility and what the options are out they get cloud you've got on-premise got a lot of software software-defined stuff but the people equation is interesting we were just at Red Hat's ansible Fest last week and in the automation space on the DevOps side the people are actually getting the outcomes that they need and that value piece and we were talking about that's the third leg of the stool of digital transformation so Dell tech Gee's has boomy which hits that spot directly the people here are achieving their outcomes that they want in their projects they're getting that value that energizes the people component and helps the cultural shift on digital transformation so I think the people aspect of what boom he's doing is super critical that is the the final chapter of digital transformation people process technology processes are up being automated the technology's there it's the people equation and they're doing it you're right they are doing it and that's hard a number of customers have Bumi's that I spoke with yesterday I talked about one of the main I always say to customers what were the business differentiators what were the technical differentiators and a lot of them will talk about Bumi's cultural alignment with their own culture as really standing out considerably against their peers you and I were talking before we went live about just the atmosphere in the keynote sort of some of the the tongue-in-cheek they are really people helping other people and you get that feeling but customers are talking as well about dramatic transformations to their productivity that they actually didn't even expect to get when they said we need to integrate a sales force with a transport management system for example and whoa suddenly we are saving whatever it's X number of clicks that really starts to snowball in terms of hours saved per person per month per year yeah I think what's interesting from the keynote today is there it builds on last year's boomy where we asked Chris port the CE OS variety and the CEO as well what their what their strategy was what they're investing in they said we're investing in the product and they continue to invest in the product and now with AI and The Voice integration voice enabled our voice accessible data sets you're starting to see that integration piece go another level I think that's interesting that sets the table for the AI stuff that they're doing and I think that's gonna be again leveraging that unified data set that to me is a big deal I think that's the top story here is that you starting to see a product focus using the data having those data integration points with voice and other mediums and if they can get that right then that's a nice automation layer that's gonna be where the next level of value for bloom he's gonna be created you know and their challenge is their small team they hired 750 people in q2 of this year they're hiring more people so can they kind of keep the rocket ship going on the customer growth and again it's a SAS business model it's a unified data set so I like this I like their their fundamentals so you talk about AI and one of the big announcements came out this morning that Chris McNabb CEO talked about with Accenture is what they're doing to partner together to enable conversational AI and one of the women from eccentric who was on stage will be joining us later today and I loved how she and Chris we're talking about you know we all interact with AI whether we're calling an ISP or some sort of call center and you're screaming agent into the phone because it's really starting to frustrate you one of the things that I had a mind shift on earlier this year while covering a show for the cube was hey that's actually our opportunity as regular folks on the street to help the models learn and train and what they showed today on that fun demo was how they're actually talking to be the boom I bought about looking at you know for example employee onboarding what percent complete is that what needs to be done and how can I actually use voice recognition to get other processes within the organization across business units done I do though think what about somebody like Meryl Streep who can do all these different accents when conversational AI comes up and it's gonna recognize your voices the footprint that was one thing I thought about these people that you know that have great ability to mimic accents gonna do well and they're as big as Amazon they can get the celebrities Amazon just kept Alexa as now the voices from celebrities I think it's pretty cool I think one of the things that I think is important to talk about in this keynote was the key my key takeaway was they hit the core themes unified data set which is their value multi-cloud global customers ecosystem partners low code developer environments are changing and developing fast and data integration this is the key areas of topics and what they announced here on stage was the voice accessible data services that secure and scalable more low code conversations projects are being deployed faster and this transformation journey and I think if I look at blew me outside of those strengths I just mentioned I think they're challenged lisa is going to be can they foster the ecosystem can they build those blocking and tackling things that they need to get done in the marketplace on the go to market how see the customer growth is there can they develop that ecosystem once that ecosystem is developed then you're gonna see more more action there but it's still small then they got to do some more work I think the momentum is there and we should definitely point out that we are in DC which is symbolic for a be me just a few weeks ago in August they announced FedRAMP authorization they are one of not the first but one of the first iPad vendors in the a in the FedRAMP marketplace but something that that Chris McNabb and look at my notes here said this morning was they were the first iPads vendor to get certified in five months and their competitor I have a feeling I know who it is took 18 months so they're proud of that that really but he also said in something that we can unpack with Chris McNabb a little bit later today is that the federal certification the availability in the marketplace opens up even more opportunities not just for federal from a security from a privacy perspective yeah this is a big this is a big story I think this is gonna be a subtext because they're well they're another announcements but that FedRAMP certification in record time as you pointed out it's significant for a couple of reasons we've been following the government transformation since the CIA deal of AWS and the recent jedi contract which we've been talking a lot about really points to the modernization of the government and the procurement and the government is going through its own transformation and the ones that are being successful the ones that have all the attributes that boom he has cloud-based unified data sets security built in these are the fast track to the modern infrastructure that's what the government's doing so I'm expecting a lot of DC business I think it's kind of not a flu that they're in DC here for a reason they're here to do some business they're doing work with the veterans they're doing work with American Cancer Society other things but the government I think they're gonna do a lot of government business because once they get that certification that's going to open up a ton of business and we've seen the government is leaning towards modern architectures not the old-school Oracle's of the world so you know that is definitely changing and I think they're in a good position you brought up American Cancer Society and veterans two things that we're nearing dear to my heart and it was great see one how boomy is working with American Cancer Society their CIO was on stage he will be joining you and I this afternoon about how they are leveraging Bhumi for I think they call it service match to match cancer patients with uber and lyft drivers to get people to their treatment in back and how that was enabled by Bhumi I just thought was was the story that will resonate with every single person regardless of where you live what industry that you're in that's transformative and that's such a service that is so critical well that's that points to the validation of the trend we were just talking about that at the beginning was the trend about getting projects off the ground isn't about some IT department it could come from someone who sees an opportunity to solve a problem in the business or their mission in this case your example this is huge because the time to value is faster so it's not an IT lead thing it's a business or mission driven outcome so throwing an app together and and mashing up you know GPS and other things to provide value that's where the action is that's why there's so much action in cloud that's why boom he's doing so well because they're hitting that mark right there doesn't it's not hard to do you know time to value can be one of those as a marketer how do you actually measure that but we're seeing roles exactly it works seeing that in so many different use cases of themI in so many different industries whether it's American Cancer Society or Sky powering Internet and services for customers elisa listen this is this is a big thing that people always whitewash and they try to hide the ball on and we're now living in a transparent era of a modern infrastructure and these applications you cannot hide the ball on success it's either has value or a dozen as valuating throwing off revenue because people pay for value and if it's being used from a mission standpoint that's undeniable so what's happening now is that the new kpi's our success can be defined and you you haven't helped KPIs and dashboards and say hey are people paying for it boom top-line revenue bottom line profit usage on apps so there's no more you know people fudging the numbers or trying to hide the ball on whether a project was successful that this is a gonna change the landscape significantly it is and we're gonna unpack all of that today John we've got a whole bunch of the booming on today some partners and some customers as well so guys stick with us John and I have a grateful day packed Lisa Martin with John Fourier you're watching the cube from booming world 19