(gentle music) >> Hey, everyone. Welcome back to New York City. Lisa Martin and John Furrier here with theCUBE, covering AWS Summit NYC. This is a series of summits this year. There's about 15 of them globally. We are excited to be here with a couple of guests. We have an alumni back with us. Couple of guests from Caylent, Stephen Garden joins us, the Executive Chairman, and Valerie Henderson, Chief Revenue Officer. Guys, welcome to the program. >> Thank you. >> Thank you. Thank you for having us. >> Great to have you, welcome back. >> Appreciate it, from 2016. >> 2016, it's been a minute. >> Yep. >> But that was before Caylent. Talk to us about Caylent, what do you guys do? What do you deliver? How are you affiliated with AWS? >> Sure, so we were founded in 2015, initially as a container management product. So our roots are very deeply centered around Cloud native. We've since evolved and become a Cloud native consultancy. We're all in with AWS. We were actually just awarded AWS Premier Partner a couple of weeks ago, so we're pretty pumped about that, but we're about 250 people now, across North and South America. And our goal is really to work with customers that are looking to innovate and evolve and use AWS as a catalyst to build new products for their business. >> As a catalyst, I like that. Valerie, talk about the customer. Obviously so much tumbled in the last couple of years. Still going through it. >> Yeah, of course. >> How have customer conversations evolved and changed in the last couple of years, from your perspective? >> Yeah, I think from my perspective it is such a unique time and it's a time that is constantly changing. And I think change breeds opportunity, and I feel like customers see that, and they're leaning in. They want the opportunity to create new revenue streams, do more, more efficiently, and I think that's the key. And the questions are really asking, how can we take our data, and turn it into something that we can monetize? How can we be smarter with what we have? And I think it's an incredible time to be in the space that we're in. Every conversation I have is really forward thinking, and about the business. And I've been in this space for a while, and that was not always that case. And I think now people are shifting that IT shop to IP shop, and that's so key, from my perspective. >> Interesting, interesting shift there. Every company has to be a data company these days, to be competitive, the last couple of years it was, how did we survive? Pivot, pivot, pivot. But to be a data company, means you have to be able to extract the value and insights from that data and act on it, to your point, develop new products, new revenue streams, new opportunities. How do you enable companies, and maybe this is a question that you can both answer, to truly become data companies? >> The whole model from a service's perspective is not a do-for model, it is a do-with model. And any time we go into a customer, it's like, where are they on the curve? From monolith application, to microservices, where do they sit today? And I think when you dig in, you assess, you deeply understand where they are, you can get them to where they want to be, and build a plan. And the way our model works is, we're doing it with them, and what that means is we're enabling them, documentation, we're supporting them, that if we're not there, they're going to be able to carry it forward and continue to do more. So, that's so so important. I'd love Stephen's take on it. >> Yeah, I think the other trend that we're seeing in data more recently is that customers need to share their information with other partners, collaborate. And AWS is just the perfect platform to be able to do that, enable that sharing. And you're seeing even businesses like Snowflake build a data Cloud on top of AWS. So, I think that's a new angle that we're seeing which is really bringing together way more innovation- >> What about that data clean-room trend that's going on, Snowflake's doing a lot of that. But some of them have a little lock in spec there, versus being open, security, privacy, governance, what's the balance between open sharing and the requirements you need to be secure and compliant? >> Yeah, I think very simplistically, the information that you are using to deliver your product and service to customers generally safer, more public and available, the information that's confidential to your business behind the scenes, obviously, you use the right protocols to lock it out. But it is a very hot topic in today's world, especially with Web3 and people seeking to get their information back, so... >> So you mentioned you guys around since 2015, if you go back in time, it seems like yesterday, but Cloud time, it's like two generations ago. Why is data now more relevant? Is it because the technology's gotten better and easier, or more maturization of the client's understanding, or being full with data, having a data problem and hence an opportunity? Or is it open source has evolved? Or all three, what's your reaction to that? Why is it exploding now when it's been around for a while? >> It keeps exponentially growing, right? The more and more data. There was a stat four or five years ago about, hey, we're taking more photographs in a single year now than all of mankind, leading up to that date, but I think just the sheer quantities and the way people are managing it now, and being able to actually capture information points of everything across their entire business, just presents a much bigger opportunity to be able to take and form decisions of the back of that. >> So do you see the customers having more data full problems, that they're having more data? So that's... And in that one >> 100%. >> Of the consequences of not leveraging it? >> Yeah, it's what to do. Yeah, absolutely, and if you think about when you wake up in the morning if you ask Alexa what the weather is, and like, you're creating data, in every engagement with the world. So I think it's this explosion of it, but then it exists, and what do you do, and having a strategy. I still think one of the biggest gaps is people, and talent, and expertise to do the work, frankly. Which is, the hypothesis of Caylent existing. >> Yeah, I think a data concept and application, because what's the weather to Alexa, is an application of what's the weather, it's a request, but it's actually the data's built into the app. >> It's built in. >> So data as code is a new trend. >> Yes, yeah, yeah, and I think it's funny to answer the question. There's more data points surrounding how to leverage your data, and I'm like, it's crazy, I think you're really seeing that working- >> We have an old data warehouse, we can't get the weather data, although it's there somewhere. But that's the problem. Getting the data, in the applications, this is not... Wasn't around 10 years ago. No one was talking like that. Now it's more standard. That sounds like DevOps to me, a DevOps problem. >> Yeah, moving from the monolithic to the microservice is wild, and just the way that people are building applications today. The users, their customers are demanding more from the service, and AWS is able to deliver that. >> What are some of your customers doing with you guys, can you give some examples and scope the scale of your relationship with the customers, vis-a-vis AWS and the Cloud, how they're using you guys and the Cloud. >> Yeah, yeah, for sure, a customer of ours, Allergen, which is an incredible organization, really had a large effort to modernize. And they actually have a data lab within their company called Allergen Data Labs, and they leveraged us to truly just modernize this containerization effort. How they can do more with less, and that serverless experience. So, I think from my perspective what we're seeing is also a need to be thoughtful about DevOps retooling and tooling because talent wants to work with the best toolset, the hottest stuff on the street, and again, to keep talent is key, in any organization's success. >> Valerie, how does Caylent help with that from a talent perspective? Obviously there's talent shortage, we're also still in the great resignation. >> Oh my gosh. >> How do you help organizations bridge the gap so that they can glean insights from data and be competitive and win? >> Yeah, we actually just published a case study with Novus which was bought by SEI, which is a huge financial firm. Where they said, "Listen, it's human nature to say I have a gap, and I need to fill it, I'm going to hire somebody." That's human nature to say, okay, this is what we're going to do. But the reality is, I think companies are starting to see the advantage of using a partner and say, okay, I could hire one person or I could bring in a partner who's going to have a team of five, works incrementally for a period of time, does with, helps coach my team up, document all of that, and I think that they're seeing value from that. And ultimately, it's not that we don't want them to eventually hire. When they do hire, we want that person to come in and have the best experience. >> And sometimes the people aren't even available, right? >> Correct, yeah. >> So you have a combination of managed services, a plethora of managed services that are also involved with the customers. So, it's that integration, scale, and partnering and sharing. You mentioned sharing data earlier, how do you guys view that integration piece, 'cause if you have a modern architecture, you got to have that decomposed, decoupled but integrated approach. >> Yeah, we really believe that the whole world of project services and managed services is coming together as one. So we have a single delivery model which we're really passionate about. And we look at it as an embedded team within our customers, embedded DevOps to support them, basically on anything that could be from a modernizing a new application through to addressing a more traditional Cloud architecture framework that's in place. But yeah, the trick to it is, as Val said earlier is the do with approach, not just do for, right? I think customers need to learn about the Cloud. They need to understand the technology that they're using. They want to have that understanding. And we found a way of fitting in our services to help them accelerate that part. >> So Valerie, I got to ask you the question. So, in sports you talk about the modern era of baseball or whatever, we're in the modern era of Cloud, going next generation. We call it Super Cloud, a concept that Dave and I put out at re:Invent. If someone asks you, what does the modern era look like? As you look at your customer base and the data you guys have, how would you describe this modern era? What is it made up of? Is it outcomes versus solutions? Is it technology that's decentralized? How do you talk about it? What is the modern era, if you were- >> Not to oversimplify it, but I'm going to, the idea that somebody could come into work and all they have to think about is business outcomes and the data points that they need to achieve said business outcomes. I'm the biggest fan of measure what matters, I think it is an incredibly powerful methodology. And I think anybody who thinks about running business, they know that it's a scale. The amount of companies that are in that place is very small right now. So I think modern era is really that running an IT company to an IP company. >> So Stephen, if you unpack that, what's under the covers to make that happen? Automation, machines, what's your assessment of that outcome, which by the way was well said. Beautiful, beautiful comment. What makes that happen? >> I think it is around automation. It is around do once and then apply many times. That is key. Obviously it's a fundamental principle of the Cloud, is that consistency in that repeatability. So when you can simplify services down to a point, click, deploy, I think you're in a much better position to be able to move quickly and then not have to worry about anything under the hood and just focus, like Val said, on the business outcomes. >> That's more creative. They're focusing on the problems, to not do the rock fetches and the heavy lifting that's not differentiated. >> I find that what gives people energy generates opportunity. And I think when people hit those roadblocks of, these things don't work together. There's all these interdependencies. It's really challenging. So I love what's happening. I think there's never been a better time to be in this business. >> Not a dull moment, That's for darn sure. >> Not a dull moment. >> Valerie, talk about outcomes. You mentioned a couple of customers that you're working with, some case studies. It is all about outcomes these days. That's the conversations that we have with the entire ecosystem is all about business outcomes. What are some of those key transformative business outcomes that Caylent is helping customers to achieve? >> Yeah, to me one thing that is key is, anytime I'm meeting with a customer, I want to understand who their customers are. I'm like, who is your customer? And how can we create a better experience for that customer. Whether it's their end users or their external customers. And I think that is a huge element. What we're seeing is that sassification of, how do I make it easier for my customers to procure and engage with my platform? And a lot of what we're doing right now is helping clients with that. And it's not a flip of a switch, it's not a click of a button, it's complicated. But that is what we are here to help, help simplify, help create that understanding of what's possible. >> How do you guys talk to your customers, take a minute to give a plug for the company. What are you looking for? What's the stats? How many employees you guys hiring, and what's the pitch to customers? >> Yeah, so I think every organization is on their journey to the Cloud now. It's gotten to that point where if you're not working with a public Cloud provider, you're part of a very, very small group. We like to say that we'll meet customers where they are, and help evolve them as a business, help evolve their teams. And that's what we mean when we say do with, so it's a pretty broad spectrum. We're big in healthcare. We're big in FinTech. We've worked with a lot of startup customers. We have about 250 customers today, 250 employees. And we're scaling rapidly. We've grown that from about 50 employees a year ago. >> Oh, wow. >> Yes, when I started, we were just around 60 people and we're at 260 today. >> And why are people working with you? What are you guys, solving a problem? Are you enabling them? What's the pitch? >> Without a doubt, I love that. Being in sales my whole career, somebody asking me for a pitch is my favorite. >> Okay, let's go. >> Yeah, yeah, the true value prop of what we do is all of the above. We enable, we help customers do more faster, but again, we do not want customers to walk away from an engagement with us saying, oh no, we don't know what to do. We want them to feel empowered. I still think the biggest gap from everything being in that IP business outcome is people. And for us, we're so passionate about that, and building a company that really truly believes that. And that's part of who we are as a company and our value system. >> And the digital transformation, ultimately what they're going through, you get them there faster. They get the outcomes and they're operational. >> Absolutely, and also to be clear, when a customer has a great experience working with you, they want to tell other people about the experience. And for us, like the referrals that we get, the partnership with Amazon is so key. >> What are some reactions after you go through an engagement? We've been riffing on this concept of Super Cloud where you're starting to see people build on top of, not the AWSs, but their partners that work with them. And so the customers are getting their own Cloud experience at scale. What are some of the comments you hear from your successful customers? What are some anecdotal feedback? >> Yeah, yeah. >> I'm so glad we did this because now I'm selling more, I'm doing this, what are some of the things that they're thinking? >> Yeah, yeah, I think ultimately the consistent theme that we get is, "I'm so glad that I didn't let fear hold me back from engaging a partner," because a lack of control scares a lot of customers. It does. And I think customers that are willing to say, "Okay, I'm going to have a little faith, trust in the process." They thank us. They do, and we've seen that across the board. I think that crossing that chasm is not to be underestimated without a doubt. >> Great story, congratulations. >> Oh, thank you. >> Well, there's nothing more powerful and potent than the voice of the customer. >> Without a doubt. And really you have to listen. >> Yes, yes, definitely. Stephen, Valerie, thank you so much for joining Dave and me on the program today, talking about Caylent, what you guys are doing for customers with AWS, empowering, enabling, collaboration. I love it, thank you. >> Yeah, thank you both. >> All right, our pleasure. For John Furrier, I'm Lisa Martin. You're watching theCUBE live in New York City, we are at AWSO in NYC, John and I will be right back with our next guest. (gentle music)

[Music] from the cube studios in Palo Alto in Boston it's the cube covering the IBM think brought to you by IBM hi everybody we're back and this is Dave Valentine you're watching the cubes coverage of the IBM think 20/20 digital event experience lisa cisco is here she's the global head of go to market and IBM cloud at wit-pro Lisa good to see you thanks for coming on how you doing you're welcome how things holding up down in Florida you guys staying safe good working from home like like most of us everyone's doing good so I want to ask you don't go right to it talk about digital transformation and I want to get your take and maybe share some thoughts that we've heard from clients but digital transformation you're kind of in the heart of it you've got cloud you do and work with cognitive and AI and and blockchain and and the like so what are you seeing in terms of how clients are adopting this notion this digital transformation journey and how has kovat affected that great question so the hopefully the digital transformation won't always be about Kovan but there always will be a need for companies to move quickly and adopt new technologies and do things that are unexpected whether that's from an acquisition or an unexpected competitive move or new market that they want to be in so any of those things and affect businesses and what we're seeing right now is businesses who have adopted digital technology and by extension adopted cloud as the backbone to that digital technology have been able to move faster in this environment they're able to do things like work from home they're able to ensure security is in place they're able to give their employees and their customers access to information in a faster and more cost-effective way and so we're really not excited to have coated but we're really it's an interesting time to be looking at digital technologies and first mover advantages here and the digital Tudo era is all about enabling business responsiveness and those are the things that we're doing with the technology plays that we're working on today yeah I mean the customers we've talked to the the CIOs the CISOs they've said in many hard-hit industries hey we basically has shut down spending with some exceptions digital transformation being one of them you've got experience in two areas that are being affected pretty dramatically by kovat want a supply chain on the other is e-commerce you know supply chains are just you know especially for a while we're just in shambles or seeming to come back you know a little bit but what have you seen from the supply chain and what do you think what kind of changes do you expect are gonna be affected by koban going forward so again this was an area that if you had invested in your supply chain and you have automated some of those processes you're having an easier time onboarding your suppliers and knowing where your shipments are and understanding what your forward-looking position is going to be if you haven't done those things um even though your IT budgets might be being slashed they're things that you have to do right now and so doing some of those things using supply chain automation on the cloud it's it's um it's the right way for companies to go right now that find themself in a predicament and maybe aren't as prepared as they'd like to be so some of the technologies that we're helping bring to market we've we're seeing results with with things like five times faster adoption and 40% more cost efficient than if they weren't trying to do these things in an automated way using the cloud and so for companies that that need help doing this iBM has some of the best supply chain solutions in the market and and Wipro certainly has years of experience bringing those turquoise and then e-commerce is the other one I mean obviously there's been an explosion nobody wants to go out if they don't have to we're ordering anything and everything online there's been a kind of similar situation right if you if you had your kind of e-commerce you know we have you been running water through the pipes and you've perfected that over the last you know a couple of years or part of a decade then you're in pretty good shape but what are you seeing there with if you didn't have a loyal customer base now the time to really get used to interacting with your customers in that way so restaurants for example think the local mom-and-pop shops I live in a small town outside of Orlando and I'm seeing little businesses get online and and sew clothing and wine and things that they wouldn't normally see and dabbling in e-commerce so it's it's really comfortable for most people now to buy things online and we're seeing services that you wouldn't normally be be having online things like education k12 all allerjies everything can be pretty much bought on-line these days or consumed in a digital format and so I think again customers that have experience in doing this are ahead of the curve and customers that don't are going to quickly find that they have too I want to turn our attention to in the conversation to cloud and get your perspectives I mean I've reported a number of times that you know the IBM cloud it's not it's not an infrastructure as a service and the race to the bottom obviously IBM offers infrastructure of service but IBM strategy is not to try to take AWS head-on and you know storage cost per bit it's really to bring value through its software estate and portfolio and help its customers really take advantage of that the cloud model how are you and your clients taking advantage of the IBM cloud what kind of solutions do you have that are that are specific that leverage the IBM cloud that's correct we have two solutions that we're working on building out with with IBM and leveraging hybrid clouds so for an environment where 94% of enterprises have multiple clouds now they all have a combination of AWS or Azure or private clouds or IBM cloud and 73% of our clients see the ability to move between those clouds as a high priority and we are addressing that with two main solutions that we've built out at with row one is called our boundary list enterprise solution and you can think of that as the infrastructure and the knowledge we've taken the knowledge from thousands of successful hybrid cloud migrations that we've done and we've built it into this framework to help our customers be able to have a single dashboard and manage their view across hybrid cloud in an automated way and be able to be nimble and move between those clouds as business requirements it demand that they do and so that's the boundary-less Enterprise side the other side that we're working on with IBM is the application and integration modernization and we have a solution that we call moderniser and that is using some of the IBM technologies some third-party technologies and again the with our knowledge from our successful engagement and making it so that we can easily see what the workload is going to be to contain a rise and a single integration methodology that we're going to be bringing to our clients to help them be able to do this in a in an automated in a better way a faster way a more economical way so those are the two things that we're working on now and some of IBM's products are under the covers things like multiple cloud manager some of their DevOps and automation tools and there's some some tools again from third parties in firmware that we've brought in there as well so the boundary let's enterprise them in the idea there is that you've got a layer that allows you to go across clouds and have the same experience whether you're on pram whether you're in an Amazon Cloud and IBM cloud as you're wherever is that correct and it's a single sort of cloud experience single dashboard you know glass that you can look and you can serve you know in an IT environment your constituents the best way possible so that you're not locked into any cloud vendor and you can take advantage of where your workloads need to go and the modernization piece the modernized moderniser you talk about how clients are approaching it where do they start when they modernize their applicants that they do kind of and you help them do an application portfolio assessment they identify the high value workloads in their portfolio maybe the ones that they're going to sunset is a rationalization exercise the first step may be to talk about that every client is different but if the plant was to approach us and recommend the best practice we actually have a free two-week consulting engagement that we use for our clients that take a look at the workloads that they have and potentially will want to move to good we help them organize those workloads and figure out what the low-hanging fruit will be the things that will take a little bit more time on the things that are going to give them the highest bang for the buck and we will make some recommendations to them and that that two-week engagement about how to get started what about the I wanna shift gears talk about the you guys done in India with the Novus lab what is that all about what kind of expertise is there how does how two clients take advantage of that so we in IBM and out of the first soon-to-be announced we've just built it and we're soon to launch the I began with pro nobis loan you know this is the latin word from new or for innovation and that's what we plan to be doing in this lounge together so we have we pro talent and 150 seats where we'll have clients and different experts coming in and in residing in that center as well as access to all of the products i just talked about we'll be working closely with the IBM on GSI labs and bringing in new technologies building out new solutions so everything from taking supply chain to the next step to adding additional industry solutions one of the first things that we're going to do in that IBM Davis line just take advantage of the new IBM finance services cloud which is going to be a covering cloud focused at that industry and we're really excited to get started working on that technology to bring in our clients so ok so that's a that's an example of an industry solution and it's what it's it's optimized or for for banking and financial services or explain that if you would that's correct so iBM has worked with their clients in the financial services industry and they have packaged some of the governance and security and regulations that are needed for the financial services industry and they've put that into a solution that they'll be rolling out shortly I'm sure you'll hear more about it at IBM thing and that solution is going to be based on the industry guidelines by country on rolling out in the US and then shortly to Europe and we're going to be able to use that to jumpstart a lot of the workloads that we want to bring to our financial services clients without having to make them reinvent the wheel or all of the governance and security and regulatory things that they need well I can see you guys doing this across multiple industries kind of an out of the box you know tune something for retail government financial services Manufacturing healthcare where you've got the the requisite of security and compliance edicts depending on where you are in the world if it's a global organization you're able to you know identify what those local laws are maybe there's certain analytics capabilities and dashboards that you'd include is that is that kind of the right way to think about this that's exactly where we're headed and we're already starting to talk about healthcare as the next industry where we tackling after the services yeah well I mean the healthcare is that there are so heads down right now yeah believe you know we could think they'd come out of this and take a take a little breather and then can really you know get back to some of the more strategic things that they want to do in the industry I'll leave you with the last word kind of where you see the IBM Wipro partnership going you know what's your vision for that we really like IBM's approach in terms of avoiding vendor lock-in but we love what's happened with the acquisition of Red Hat and being able to use that technology more easily in our solutions we think that the industry approach is the right approach all of those things will have our focus in the noon double Ange this year and so while things are unusual in this current environment and we have a lot of things that we have to do immediately to help our clients just be able to survive we're very much looking to the future and what we can bring when this is all over that will help our clients make sure that they're ready for whatever the next Rose might be well Lisa thanks very much for coming on the cube you got a deep experience appreciate you sharing that with our with our audience they say you're welcome and thank you for watching everybody this is Dave Volante for the cube and our continuing coverage wall-to-wall coverage of IBM think 2020 the digital event experience you watch in the cube we were right back right after this short break [Music] you