(energetic music) >> Hello, welcome to the CUBE's coverage of Boomi's Out of This World event. I'm John Furrier, host of theCUBE. We've got two great guests here, Chris McNabb, CEO of Boomi, and Ed Macosky, SVP and Head of Products, talking about hyper automation and the future of connectivity. Gentlemen, thank you for coming on theCUBE, great to see you. >> John, it is great to see you again as well. Looking forward to the next in-person one. >> I miss the in-person events, you guys have had great events and a lot of action happening. Love the big news of going out on your own direction, big financing, change of control, all that good stuff happening, industries growing. Chris, this is a big move. You know, the industry is changing. Can you give us some context to, you know, what's going on in automation and connectivity, because iPaaS, which you guys have pioneered, have been a big part of Cloud and CloudScale, and now we're seeing next-generation things happening. Data, automation, edge, modern application development, all happening. Set some context, what's going on? >> Yeah John, listen, it's a great time to be in our space at this point in time. Our customers, at the end of the day, are looking to create what we announced at last year's thing, called Integrated Experiences, which is the combination of user engagement, more awesome connectivity, and making sure high quality data goes through that experience, and providing 21st century experiences. And we're right at the heart of that work. Our platform really drives all the services that are needed there. But what our customers really need and what we're here to focus on today, that this world is to make sure that we have the world's best cut connectivity capabilities, and process automation engagement of constituents to really do what they want to do, where they want to do it. >> So a lot of big moves happening, what's the story? Take us through the story. I mean, you guys have a transaction with big sum financing, setting up this intelligence connectivity and automation approach. Take us through the story, what happened? >> Yeah. So, you know, the lead business was sold outside of Dell and that deal closed. We are now owned by two top tier private equity firms, FP and TPG. That sale is completed and now we are ready to unleash the Boomi business on this market. I think it's a great, it's a great transaction for Dell, and it's a great transaction for FP, PTG but most specifically, it's really a world-class transaction for the Boomi business, the Boomi customer base, as well as the Boomi employee. So I really looked at this as a win-win-win and sets us up for really going after this one. >> Yeah, and there's a huge wave coming and you're seeing like the, the big wave coming. It's just like, no need to debate it. It's here. It's cloud 2.0, whatever you want to call it, it's scale. IT has completely figured out, that not only is replatforming the cloud, but you got to be in the cloud refactoring. This is driving the innovation. And, this is really I see where you guys are leading. So share with me what is hyper automation? What is that actually mean? >> So what hyper automation really is, is intelligent connectivity automation. So our customers have been doing this. It's very specifically related to taking workflows, taking automation within the business. That's been around for a long time anyway, but adding AI and ML to it. So, as you continue to automate your business, you're getting more and more steam, and you get more and more productivity out of the (mumbles) organization or productivity from the (mumbles). >> So Chris, tell us more about this hyper automation, because you guys have a large install base. Take us through some of the numbers of the customer base, and where the dots are connecting as they look at the new IT landscape as it transforms. >> Yeah. John, great question. You know, when I talk to, you know as many of our 18,000 customers worldwide as I can get to, you know, what they are saying very clearly is their IT news feed is getting more complicated, more distributed, more siloed, and it has more data. And as you work through that problem, what they're trying to accomplish, is they're trying to engage their constituents in a 21st century web, however they want, whether it be mobile web, portals, chat bots, old fashioned telephones. And in doing that, that complicated area is extraordinarily difficult. So that's the pervasive problem that Boomi is purpose-built to help solve. And our customers start out sometimes with just great connectivity. Hyper automation is where the real value comes in. That's where your constituents see a complete difference in how I inter-operate with (mumbles). >> So, first of all, I love the word hyper automation because it reminds me of hyper scale, which, you know, look at the Amazons and the cloud players. You know, that kind of game has kind of evolved. I mean, the old joke is what inning are we in, right? And, and I, to use a baseball metaphor, I think it's a doubleheader and game one is won by the cloud. Right? So, Amazon wins game one, game two is all about data. You guys, this is core to Boomi and I want to get your thoughts on this because data is the competitive advantage. But if you look at the pandemic and the stories that we're reporting on, and this reinvent specifically, that'll be a big story. The refactoring in the cloud is a big strategic effort, not just replatforming, refactoring in the cloud. So this is really where you guys are, I think, skating where the puck is. Am I getting it right, can you just share that vision? >> Yeah, John. From a vision perspective, I think the pandemic has really accelerated people's expectations. You know what we need to be more nimble, more flexible. And because they had a fair amount in the Cloud they have to understand what is the next tier, what is the next generation offerings that we put together tie together and connect. That is not only connecting systems, apps, databases, and clouds. You're connecting people, processes and devices. So we're going to have a great story here and out of this world about how we connect bio centric vest to a video system who a network monitoring hub to protect the officer's safety in Amsterdam in real-time. We can deploy officers to location all automatic. All decisions are automatic, all locations, cameras (mumbles) all automatically. And that's only possible, when we think about next generation technology that Boomi provides. Next generation capabilities by the other providers in that solution. >> Ed, before we get to the product announcements for the even, we'll get your reaction to that. I see in the cloud you can refactor, you got data, you got latency issues. These are all kind of go away when you start thinking about integrating it altogether. What's your reaction to refactoring as the next step? >> Yeah. So my regular, I mean, exactly what Chris said, but as our customers are moving to the cloud, they're not choosing any more, just one cloud. It is a multi-cloud it's multidimensional (mumbles), you got multi-cloud, you got hybrid cloud, you have edge devices, et cetera. And our technology just naturally puts this in the space to do that. And based on what we see with our customers, we actually have, we've connected over 189,000 different devices, application points, data endpoints, et cetera to people. And we're seeing that growth of 44% year on year. So, we're seeing that explosion in helping customers, and we just want to accelerate that, and help them react to these changes as quickly as they possibly can. And a lot of it doesn't require, you know, massive upload project technology. We've been lucky enough to be visionaries that with our deployment technology, being able to embrace this new environment that's coming up or we're right at the forefront of this (mumbles). >> Yeah. I love the intelligence saying, I love hyper automation. Okay, let's get into the product announcements of Out of This World event. What are some of the announcements, and share with us the key highlights. >> Yeah. So first and foremost, we've announced a vision in our tactic. So I talked about the 189,000 applications that we did data endpoints, et cetera, that our customers are picking today. And they're moving very, very rapidly with that and it's no longer about name, connections, and having these fixed auxiliary that connects to applications you need to be able to react intelligently, pick the next endpoint and connect very quickly and bring that into your ecosystem. So we've got this vision towards the connectivity service that we're working on that will basically normalize that connectivity across all of the applications that are plugging into Boomi's iPaaS ecosystem and allow customers to get up and running very quickly. So I'm really excited about that. The other thing we announced is Boomi event streams. So in order to complete this, we can't just, we've been on this EDA journey Event-Driven Architecture for the last couple of years, and embracing an open ecosystem. But we found that in order to go faster for our customers, it's very, very important that we bring this into Boomi's iPaaS platform. Our partnerships in this area are still very important for us. But there is an avenue that our customers are demanding that, "hey, bring us into your platform." And we need to move faster with this, and our new Boomi event streams will allow them to do that. We also recently just announced the Boomi Discover Catalog. So this is the, this is an ongoing vision us. We're, building up into a marketplace where customers and partners can all participate, whether it's inside of a customer's ecosystem or partners, or Boomi, et cetera, offering these quick onboarding solutions for their customers. So we will learn intelligently as people have these solutions to help customers onboard, and build, and connect to these systems faster. So that's kind of how they all come together for us In a hyper automation scenario the last thing too, is we are working on RPA as a last mile connectivity that's where we start RPAs today, you know, gone are going to be the days of having RPA at a desktop perspective where you have to have someone manually run that. Although its RPA our runtime technology extends the desktops anyway. So we are going to bring RPA technology into the IPaaS platform as we move forward here so that our customers can enjoy the benefits of that as well. >> That's real quick. It was going to ask about the fence stream. I love this RPA angle. Tell me more about how that impacts is that's that's what I think, pretty big what's the impact of when you bring robotic processes on our RPA into iPaaS, what's the, what's the impact of the customer? >> The impact of the customer is that we believe that customers can really enjoy true cloud when it comes to RPA technology today, most of the RPA technologies, like I said, are deployed at a desktop and they are, they are manually run by some folks. It helps speed up the business user and adds some value there. But our technology will surely bring it to the cloud and allow that connectivity of what an arm robotic process automation solution will be doing and can tap into the iPaaS ecosystem and extend and connect that data up into the cloud or even other operating systems that the customer (mumbles). >> Okay. So on the event streams that you did, you guys announced, obviously it's the best part of the embedded event driven architecture, You guys have been part of. What is, why is it important for customers? Can you just take a minute to explain why event streams and why event driven approaches are important. >> Because customers need access to the data real time. So, so there's two reasons why it's very important to the customers one is Event Driven Architectures are on the rise, in order to truly scale up an environment. If you're talking tens of millions of transactions, you need to have an Event Driven Architecture in place in order to manage that state. So you don't have any message loss or any of those types of things. So it's important that we continue to invest as we continue to scale on our customers and they scale up their environments with us. The other reason it is very important for us to bring it into our ecosystem, within our platform is that our customers enjoy the luxury of having an integrated experience themselves as they're building, you know, intelligent connectivity and automation solutions within our platform. So to ask a customer, to go work with a third party technology versus enjoying it in an integrated experience itself is why we want to bring it in and have them get their (mumbles) much faster. >> I really think you guys are onto something because it's a partnership world. Ecosystems are now everywhere. There's ecosystems, because everything's a platform now that's evolving from tools to platforms and it's not a one platform rules the world. This is the benefit of how the clouds emerging, almost a whole nother set of cloud capabilities. I love this vision and you start to see that, and you guys did talk about this thing called conductivity marketplace. And what is that? Is that a, is that a place where people are sharing instead of partnershipping? I know there's a lot of partners are connected with each other and they want to have it all automated. How does this all play in? Can you just quickly explain that? >> Yeah, so in the last year we launched and we actually launched open source community around connectors and that sort of thing we invested pretty heavily in RSDK. We see quite a big uptake in the ecosystem of them building specific connectors, as well as solution. And our partners were very excited about partnering with us and (mumbles) to markets and those sorts of things that they can offer solutions to their customers on a marketplace. So, so we are reacting to the popular demand that we have from our partners and customers where they say, Hey, we'd love to participate in this marketplace. We'd love to be able to work with you and publish solutions that we're delivering more customers. So, so we're, we're fulfilling that mission on behalf of our customers and partners. >> You know, Chris, when you look at the cloud native ecosystem at the high level, you're seeing opensource driving a big part of it, large enterprises, large customers are moving to that next level of modern application development. They're partnering, right? They're going to out, outsource and partner some, some edge components, maybe bring someone else over here, have a supplier everything's confide now in the cloud, AKA dev ops meets, you know, business logic. So this seems to be validated. How do you see this evolving? How does this iPaaS kind of environment just become the environment? I mean, it seems to me that that's what's happening. What's your reaction to the, to that trend? >> I think as iPaaS evolves we've extended the breadth of our iPaaS dramatically. We're not an integration platform. We're, we take the broadest definition of the word integration I guess I'll say it that way. You'll be integrating people. Connecting people is just as important as connecting cloud applications So, you know, that that's part one in terms of the vision of what it is two is going to be the importance of speed and productivity. It's critically important that people can figure out how to reconnect because endpoints are exploding. You have to connect these extraordinarily quickly infractions of the amount of time that it ever took and coding, code is just not the way that that works. You have to have it abstracted and you have to make it simpler, low-code, no-code environments, configuration based environments, make it simpler for more people outside of IT to actually use the solutions. So that's where these platforms become much more pervasive than the enterprise, solve a much bigger problem, and they solve it at speeds. So, you know, the vision for this is just to continue to accelerate that, you know, when we got started here, things used to take months and months, you know, it came down to weeks, it came down to days, it's in to hours. We're looking at seconds to define connectivity in an easy button, those get connected and get working. That's our vision for intelligent connectivity. >> Okay, so we're talking about hyper automation in the future context. That's the segment here? What is a feature conductivity? Take me through that. How does that evolve? I can see marketplace. I can see an ecosystem. I see people connecting with partners and applications and data. What is the future of connectivity? >> The vision, right? For connectivity, and they talk about our connectivity as a service, but you know, you have to think about it as connectivity instead of connectors, like an NBO, a thing that talks to it, and what we look at is like, you should be able to point to an endpoint, pick a cloud app, any cloud application.  You have an API. I should be able to automatically programmatically and dynamically, anytime I want go interrogate that, browse it in the button and I've established connectivity, and the amount of take, in the amount of time it's taken me to explain it, you should almost be able to work through it and be connected to that and talking to that endpoint, we're going to bring that kind of connectivity, that dynamic generated, automatic connectivity, in to our platform, and that's the vision >> And people connect to user from a product standpoint and this should be literally plug and play, so to speak, old, old term, but really seamlessly, automated play, automate and play kind of just connect. >> Yes, absolutely. And what Chris was talking, I was thinking about a customer to be named, but one of the, during one of the interviews coming up at Out of this World, the customer was describing to us today, already the capabilities that we have, where he is, a CTO was able to get an integration up and running before this team was able to write the requirements for the integration. So, so those are the types of things we're looking to continue add to, to add to. And we're also, you know, not asking our customers to make a choice. You can scale up and scale down. It's very important for our customers to realize whether the problem's really big or really small our platforms there to get it done fast and in a secure way. >> I see a lot of people integrating in the cloud with each other and themselves other apps, seeing huge benefits while still working on premise across multiple environments. So this kind of new operating models evolving, some people call it refactoring, whatever term you want to use. It's a change of, of a value creation, creates new value. So as you guys go out, Chris, take us through your vision on next steps. Okay. You're, you're going to be independent. You got the financing behind you. Dell got a nice deal. You guys are going forward. What's next for boomi? >> Well, listen John, we, we, you know, we couldn't be more excited having the opportunity to truly unleash, you know, this business out on the market and you know, our employees are super excited. Our customers are going to benefit. Our customers are going to get a lot more product innovation every single day, we are ready to put out 11 releases a year. There's literally a hundred different features we put in that product. We're looking to double down on that and really accelerate our path towards those things what we were talking about today. Engagement with our customers gets to get much better, you know, doubling down on customer success. People support people, PSL in the field gets us engaging our customers in so many different ways. There's so much more folks that when we partner with our customers, we care about their overall success, and this investment really gives us so many avenues now to double down on and making sure that their journey with us and their journey towards their success as a business and how we can help them. Some of them, we help them get there. >> You guys got a lot of trajectory and experience and knowledge in this industry I think. It's really kind of a great position to be in. And as you guys take on this next wave, Chris McNabb, CEO Boomi, Ed Macosky, SVP, head of projects, thanks for coming on the cube, and this is the cube coverage of Boomi's Out of This World. I'm John Furrier, your host. Thanks for watching. (upbeat music)

>>Hello, welcome to the cubes coverage of Boomi's out of this world. I'm John for your host of the cube at two great guests here, Chris port, chief operating officer of Boomi and Mandy deli wall. Who's the chief marketing officer of Boomi, Chris Mandy. Great to see you. Thanks for coming on the cube. Appreciate it. >>Thank you for having us. >>This segment is really about the Boomi, uh, trend and customers, um, and the success you guys had obviously now on a new trajectory go to the next level. And you got a lot of trajectory and success. Chris, as the chief operating officer, we've talked many times about the customer base, uh, and growing poised perfectly for this next wave. Give us the update on the macro trends around your customer base and how Boomi's helping them and how you're, you're getting your growth. >>Absolutely. And John really look forward to seeing you soon later, yo, again, this is a great moment in time. We're now more than 18,000 customers, 800 partners globally. We've actually seen an acceleration of the business through the pandemic. Obviously people are trying to do more with less. So it's just an amazing time to see what our customers are doing. Obviously, an explosion of SAS applications. And when we started thinking about, you know, explosion of endpoints, explosion of data, and now you compound that with a labor sheet, which you know, I know if anyone's looking at movies hiring more than we've ever hired in our life. And obviously we're all seeing this in space. So now basically a high productivity, high time to value tool set like Boomi is an imperative. It's no longer a luxury. And we're seeing that accelerate where our customers you've heard Chris talking about 189,000 unique importance that we now connect to. That's the power of movie. You do that in minutes and that's happening every single day. So again, just extending our footprint, extending our customer, really taking advantage. We're seeing there are real tailwind for the business right now. So really excited. Are you excited to work with, >>You know, Chris, uh, Dave Volante, we're talking about, you know, how do you tell the next big breakout success is rogue usage, shadow it. When you have rogue users, that means there's some innovation happening and you guys have a lot of customers that are hiring because it's all new, it's all new innovation, Mandy. This is kind of like a marketing opportunity. It's like rogue is not a bad word here. There's new functionality. You guys are showing the market that you go with Boomi, you can get more value. And then new things just emerge. New positions, open up value is being created. It's kind of a sign of value. Not, not a negative. It's a positive. >>Yeah, absolutely. We give our customers innovate. They're looking to modernize, transform new business models, right? The world we live in today. And so there's really your choice. We abstract away that complexity. So our platform gives people the ability to go build quickly. And so that's really the thought leadership. >>You know, I love, I love Andy Jassy former CEO of AWS. Now the CEO of Amazon always said, uh, Chris, you know, you know, he's no compression algorithm for experience. And he always talked about Amazon being misunderstood. And then finally people go, oh my God, that's the flow. That's the formula of success. And then they're late to the game. A lot of similarities in the Boomi culture, uh, with his law under undifferentiated, heavy lifting, you guys take away and create net new opportunities. This is an operational opportunity for customers. What's your quick comment on that? >>I love the quote again, 26 billion minutes of working with our customers directly. That's a perfect way to put it. I mean, it's not, it's a mode. There's no substitute for that. Trying to bring that to bear every day. And again would just the imperative of being agile speed, time to value. I mean, Forrester did a study recently, you know, Boomi 65% faster in terms of building integration, manual coding, and more importantly, legacy middleware. And these are now just embarrass. They're not luxuries anymore. So again, you know, when we take the, you know, we bring the bear that 26 billion minutes, everything we do from a successful or which is now double more than double from a footprint, you know, over the last 12 to 18 months. And again, trying to build more and more people into that organization, but cumulating success, successes that part of our DNA. I mean, you know, the thousand plus people across the globe, it's what we think about every single day is how to make customers successful. And again, to your point, there's, there is no substitute for the experience of, >>You know, um, we've been covering Boomi for a long time, Mandy, you know that, and, and we kind of got the picture right away. And you mentioned Chris, some of those KPIs, those are real value points that you look to, but ultimately you guys are, have been successful. And I think one of the tell signs is customer customer value always have great customers. So customer success, this is a pass term SAS term. I I-PASS term is part of the, of the cloud. You have to have customer sets built in from the beginning. You guys always had that as part of your culture, customer success, organizations and operations. What's the update, Chris with customer it's customer success. >>Yeah. Again, I mean, you know, more than doubling the team over the last 18 months in building this even more into the DNA of Boomi overall, we've completely overhauled what we think is a world-class onboarding experience for both our new customers, as well as our existing customers. John, you brought it up, you know, call it road, call it whatever. I mean, we're existing customers every day when you give them the best onboarding experience too, so that they can accelerate their journey, which kind of gets into the Boomi person, our whole community, which when we were together last time, face to face, you wouldn't be seen. We weren't just two years ago, we're now over a hundred thousand members and part of our community growing every single day, incredibly excited about that because that brings the knowledge base to all of their experience. And again, it really brings what customers really want to interact in a digital way and the Boomi versus so, so much significantly the number of knowledge base articles, the number of marketplace type vehicles that our cohorts construct talking to each other about what they're doing is so much more than comms. >>We didn't do this year, but again, you know, the Boomi versus so vibrant now it's kind of a force multiplier for more importantly, how our customers are learning from each other. Yeah. And just to tag onto that, John, over 38% of our customers are publicly. There's a movement here, industry, average of averages are high. So the platform really sells itself and customers nowadays, we're very grateful for that. >>I think you guys are a great example of product market fit and go to market fit. As people look at these metrics, you gotta nail customer success, which from day one, you gotta have the usage metrics. You've gotta have the integration. Now you've got hyper automation. And as you start getting the ecosystem, Mandy, you've got a branding opportunity here. You got, you have, uh, ecosystem, which is another tale sign of success. When you start having that word of mouth. I remember when shadow, it was kind of like poo-pooed, but that was the road behaviors became the cloud. You starting to see you guys see this ecosystem, you've kind of crossed the chasm, create opportunity for your brand. What's your reaction. >>Yeah, absolutely. And we haven't done any brand work yet. Right? That's common. So, you know, we're just getting started. >>Okay. So I have to ask what this viral thing going on. That's going to go, boom, go Boomi it. So a lot of kind of double entendres there, it and boom, you know, everyone knows that icon on their text. Boom. You know, it's good. Things are booming. What's going on? He was the update go, boom. It Boomi is, >>Yeah. So it's go movie. And this was something that our customers brought to us during the pandemic. We didn't have much opportunity. Honestly, we were all sitting behind our computer screens. So we decided that we were going to start to hold wine conversations with customers, just to check in, see how they're doing, see how we can help and get them together to share a story of how they're handling disruptions to the business. So over the course of several months, talking to customers globally, I started to hear people say, well, I told my so-and-so because it'll get done. If you have a problem, doesn't matter what it is. And all of a sudden they crystallized for me like, you know what, this is a movement. And so this wasn't something the marketing team dropped up. This is something we heard from our and have taken it to market. Now our team members talk about it or customers are talking about it. And really, again, it's a Testament to the pervasiveness and capability platform. You start with the connect, but you're able to grow with us as your business changes and opportunities advisement. >>Well, you know, that's a really good indicator of, uh, net, net, net promoter score kind of vibe when people are giving you your marketing slogans, uh, from happy customers. So a really great congratulations to the whole team there. Can you give us some specific examples since you mentioned referenceable customers of customer examples and take me through some of the highlights in your opinion, that kind of show where this is going in terms of customer use case and value. >>Yeah. And I'll start with one that's very near and dear and obviously very relevant, right? There's there's been some press on Moderna here recently. Um, you know, they were in the race to find a cure for COVID-19. They were looking to bring on new employees and they couldn't bring them on onboard these people. So they leveraged the technology to do an integrated, uh, pursuit of driving customers onto their own to their employee platforms. So we ripped, it celebrated their onboarding cut that time in half. So they could actually start working on what matters. So then undifferentiated heavy lifting around the administrative tasks associated with getting my social security number, as well as other aspects that we all have joining a company that's automated, you can get to work faster. So that really helped improve drug development time and make a real difference in terms of getting the vaccine to market. >>So that's a net that's one tangible example, second example, customer of ours, uh, drink customer with net suite. They had to find different routes to market, right? And so they went direct to consumer. So they expanded their business through a global pandemic by leveraging Boomi technology and integrating commerce with their financial systems to be able to get to customers directly and also manage their Omni channel in a, in a new way. So again, innovator die. Right? Great. When you have another customer in India, that's a government, small country, citizens had to go in in-person together for their health ID cards. Well, offices are closed. Nobody's allowed to go be in person anymore. Within one week, they digitally transform. So they can disseminate healthcare cards in a critical time in a global pandemic to their citizens and have them get healthier. So three tangible examples of how we just in the last 18 months have been able to help these customers. >>So Chris, you guys have been operating a great business. Okay. Now you're on your own. You're independent. You got some great financing partners behind you, independent company, great trajectory building on that. A lot of economies of scale, you guys have built into it. Mandy, you've got great customers. Where's the next journey for you guys, take us through the operational growth strategy, uh, for Boomi. >>Well look, I mean, obviously we're on a hiring screen or hiring than we've ever done, and that's pervasive across the entire business, real focus on product engineering, who our go-to market, but we're also, you know, when you heard Chris, we're really redefining I-PASS. I mean, when I think about what I'm most excited about, it's a few things a we're violently aligned from kind of call it the chairman of the board to the newest team member. You know, we know what the opportunity is. We're all aligned, but as importantly, it's what we're doing from a product perspective. You know, when you've heard about intelligent connectivity, you've heard about automating connectivity, what we're doing from a discover perspective, EDA, everything we're doing in the marketplace, really accelerating what the adoption opportunities are for movie across the whole Boomi verse and across all of those new customers that we're acquiring and then ultimately seeing what they do. I mean, again, I, I, I love what Mandy says. I mean, it literally always, I feel so strongly about this within every single company in the world. I mean, it literally should be, no movie is because the opportunities are expansive and endless in terms of what we can do together. And that's what I'm excited about is really kind of unleashing this company on the world, see what we can do next. It was, we really think about this next iteration, >>Mandy, real quick to you, uh, when people say go Boomi it, when your customers say that, what does it mean to them? Why are they saying it? Take us through some of the psychology and some of the implications of, and the meaning of the word go Boomi from a customer perspective. >>Yeah. Great question. I think it's, first of all, it's a Testament of the trust, right? It's just going to work, right? So go get it done. It'll be fast. It'll be easy. It is not complex at all. Drag and drop visual interface. Just go make it happen and go move on to the next data is critical, right? It's the lifeblood of any organization or that backbone of connectivity that gives our customers confidence to go to work. >>Awesome stuff. Chris, final word for you. If you can just share in your opinion and be talking to your customers out there and future customers, what would you say to them as you guys go this next leg of the journey for Boomi? What would you say to them? >>Yeah, I would say come partner with us. Come on, understand what we can do for your business. Come understand what true intelligent, automated connects in Lightspeed in terms of how fast we can do that with you. And let's go explore the art of the possible because to me, that's >>Awesome, Chris. Great to see you, Amanda and great to see you virtually. Can't wait to see you in person and next event, uh, and congratulations on all the success and looking forward to covering the next leg of the journey of Boomi. Thanks for coming on. Okay. This is the cube coverage of Boomi's out of this world event. I'm John furrier hosted the cube. Thanks for watching.

>> Narrator: From around the globe it's theCUBE! With digital coverage of UiPath Live, the release show. Brought to you by UiPath. >> Hi everybody this is Dave Valenti, welcome back to our RPA Drill Down. Ted Kummert is here he is Executive Vice President for Products and Engineering at UiPath. Ted, thanks for coming on, great to see you. >> Dave, it's great to be here, thanks so much. >> Dave your background is pretty interesting, you started as a Silicon Valley Engineer, they pulled you out, you did a huge stint at Microsoft. You got experience in SAS, you've got VC chops with Madrona. And at Microsoft you saw it all, the NT, the CE Space, Workflow, even MSN you did stuff with MSN, and then the all important data. So I'm interested in what attracted you to UiPath? >> Yeah Dave, I feel super fortunate to have worked in the industry in this span of time, it's been an amazing journey, and I had a great run at Microsoft it was fantastic. You mentioned one experience in the middle there, when I first went to the server business, the enterprise business, I owned our Integration and Workflow products, and I would say that's the first I encountered this idea. Often in the software industry there are ideas that have been around for a long time, and what we're doing is refining how we're delivering them. And we had ideas we talked about in terms of Business Process Management, Business Activity Monitoring, Workflow. The ways to efficiently able somebody to express the business process in a piece of software. Bring systems together, make everybody productive, bring humans into it. These were the ideas we talked about. Now in reality there were some real gaps. Because what happened in the technology was pretty different from what the actual business process was. And so lets fast forward then, I met Madrona Venture Group, Seattle based Venture Capital Firm. We actually made a decision to participate in one of UiPath's fundraising rounds. And that's the first I really came encountered with the company and had to have more than an intellectual understanding of RPA. 'Cause when I first saw it, I said "oh, I think that's desktop automation" I didn't look very close, maybe that's going to run out of runway, whatever. And then I got more acquainted with it and figured out "Oh, there's a much bigger idea here". And the power is that by really considering the process and the implementation from the humans work in, then you have an opportunity really to automate the real work. Not that what we were doing before wasn't significant, this is just that much more powerful. And that's when I got really excited. And then the companies statistics and growth and everything else just speaks for itself, in terms of an opportunity to work, I believe, in one of the most significant platforms going in the enterprise today, and work at one of the fastest growing companies around. It was like almost an automatic decision to decide to come to the company. >> Well you know, you bring up a good point you think about software historically through our industry, a lot of it was 'okay here's this software, now figure out how to map your processes to make it all work' and today the processes, especially you think about this pandemic, the processes are unknown. And so the software really has to be adaptable. So I'm wondering, and essentially we're talking about a fundamental shift in the way we work. And is there really a fundamental shift going on in how we write software and how would you describe that? >> Well there certainly are, and in a way that's the job of what we do when we build platforms for the enterprises, is try and give our customers a new way to get work done, that's more efficient and helps them build more powerful applications. And that's exactly what RPA does, the efficiency, it's not that this is the only way in software to express a lot of this, it just happens to be the quickest. You know in most ways. Especially as you start thinking about initiatives like our StudioX product to what we talk about as enabling citizen developers. It's an expression that allows customers to just do what they could have done otherwise much more quickly and efficient. And the value on that is always high, certainly in an unknown era like this, it's even more valuable, there are specific processes we've been helping automate in the healthcare, in financial services, with things like SBA Loan Processing, that we weren't thinking about six months ago, or they weren't thinking about six months ago. We're all thinking about how we're reinventing the way we work as individuals and corporations because of what's going on with the coronavirus crisis, having a platform like this that gives you agility and mapping the real work to what your computer state and applications all know how to do, is even more valuable in a climate like that. >> What attracted us originally to UiPath, we knew Bobby Patrick CMO, he said "Dave, go download a copy, go build some automations and go try it with some other companies". So that really struck us as wow, this is actually quite simple. Yet at the same time, and so you've of course been automating all these simple tasks, but now you've got real aspiration, you're glomming on to this term of Hyperautomation, you've made some acquisitions, you've got a vision, that really has taken you beyond 'paving the cow path' I sometimes say, of all these existing processes. It's really trying to discover new processes and opportunities for automation, which you would think after 50 or whatever years we've been in this industry, we'd have attacked a lot of it, but wow, seems like we have a long way to go. Again, especially what we're learning through this pandemic. Your thoughts on that? >> Yeah, I'd say Hyperautomation. It's actually a Gartner term, it's not our term. But there is a bigger idea here, built around the core automation platform. So let's talk for a second just what's not about the core platform and then what Hyperautomation really means around that. And I think of that as the bookends of how do I discover and plan, how do I improve my ability to do more automations, and find the real opportunities that I have. And how do I measure and optimize? And that's a lot of what we delivered in 20.4 as a new capability. So let's talk about discover and plan. One aspect of that is the wisdom of the crowd. We have a product we call Automation Hub that is all about that. Enabling people who have ideas, they're the ones doing the work, they have the observation into what efficiencies can be. Enabling them to either with our Ask Capture Utility capture that and document that, or just directly document that. And then, people across the company can then collaborate eventually moving on building the best ideas out of that. So there's capturing the crowd, and then there's a more scientific way of capturing actually what the opportunities are. So we've got two products we introduced. One is process mining, and process mining is about going outside in from the, let's call it the larger processes, more end to end processes in the enterprise. Things like order-to-cash and procure-to-pay, helping you understand by watching the events, and doing the analytics around that, where your bottle necks, where are you opportunities. And then task mining said "let's watch an individual, or group of individuals, what their tasks are, let's watch the log of events there, let's apply some machine learning processing to that, and say here's the repetitive things we've found." And really helping you then scientifically discover what your opportunities are. And these ideas have been along for a long time, process mining is not new. But the connection to an automation platform, we think is a new and powerful idea, and something we plan to invest a lot in going forward. So that's the first bookend. And then the second bookend is really about attaching rich analytics, so how do I measure it, so there's operationally how are my robots doing? And then there's everything down to return on investment. How do I understand how they are performing, verses what I would have spent if I was continuing to do them the old way. >> Yeah that's big 'cause (laughing) the hero reports for the executives to say "hey, this is actually working" but at the same time you've got to take a systems view. You don't want to just optimize one part of the system at the detriment to others. So you talk about process mining, which is kind of discovering the backend systems, ERP and the like, where the task mining it sounds like it's more the collaboration and front end. So that whole system thinking, really applies, doesn't it? >> Yeah. Very much so. Another part of what we talked about then, in the system is, how do we capture the ideas and how do we enable more people to build these automations? And that really gets down to, we talk about it in our company level vision, is a robot for every person. Every person should have a digital assistant. It can help you with things you do less frequently, it can help you with things you do all the time to do your job. And how do we help you create those? We've released a new tool we call StudioX. So for our RPA Developers we have Studio, and StudioX is really trying to enable a citizen developer. It's not unlike the art that we saw in Business Intelligence there was the era where analytics and reporting were the domain of experts, and they produced formalized reports that people could consume. But the people that had the questions would have to work with them and couldn't do the work themselves. And then along comes ClickView and Tableau and Power BI enabling the self services model, and all of a sudden people could do that work themselves, and that enabled powerful things. We think the same arch happens here, and StudioX is really our way of enabling that, citizen developer with the ideas to get some automation work done on their own. >> Got a lot in this announcement, things like document understanding, bring your own AI with AI fabric, how are you able to launch so many products, and have them fit together, you've made some acquisitions. Can you talk about the architecture that enables you to do that? >> Yeah, it's clearly in terms of ambition, and I've been there for 10 weeks, but in terms of ambition you don't have to have been there when they started the release after Forward III in October to know that this is the most ambitious thing that this company has ever done from a release perspective. Just in terms of the surface area we're delivering across now as an organization, is substantive. We talk about 1,000 feature improvements, 100's of discreet features, new products, as well as now our automation cloud has become generally available as well. So we've had muscle building over this past time to become world class at offering SAS, in addition to on-premises. And then we've got this big surface area, and architecture is a key component of how you can do this. How do you deliver efficiently the same software on-premises and in the cloud? Well you do that by having the right architecture and making the right bets. And certainly you look forward, how are companies doing this today? It's really all about Cloud-Native Platform. But it's about an architecture such that we can do that efficiently. So there is a lot about just your technical strategy. And then it's just about a ton of discipline and customer focus. It keeps you focused on the right things. StudioX was a great example of we were led by customers through a lot of what we actually delivered, a couple of the major features in it, certainly the out of box templates, the studio governance features, came out of customer suggestions. I think we had about 100 that we have sitting in the backlog, a lot of which we've already done, and really being disciplined and really focused on what customers are telling. So make sure you have the right technical strategy and architecture, really follow your customers, and really stay disciplined and focused on what matters most as you execute on the release. >> What can we learn from previous examples, I think about for instance SQL Server, you obviously have some knowledge in it, it started out pretty simple workloads and then at the time we all said "wow, it's a lot more powerful to come from below that it is, if a Db2, or an Oracle sort of goes down market", Microsoft proved that, obviously built in the robustness necessary, is there a similar metaphor here with regard to things like governance and security, just in terms of where UiPath started and where you see it going? >> Well I think the similarities have more to do with we have an idea of a bigger platform that we're now delivering against. In the database market, that was, we started, SQL Server started out as more of just a transactional database product, and ultimately grew to all of the workloads in the data platform, including transaction for transactional apps, data warehousing and as well as business intelligence. I see the same analogy here of thinking more broadly of the needs, and what the ability of an integrated platform, what it can do to enable great things for customers, I think that's a very consistent thing. And I think another consistent thing is know who you are. SQL Server knew exactly who it had to be when it entered the database market. That it was going to set a new benchmark on simplicity, TCO, and that was going to be the way it differentiated. In this case, we're out ahead of the market, we have a vision that's broader than a lot of the market is today. I think we see a lot of people coming in to this space, but we see them building to where we were, and we're out ahead. So we are operating from a leadership position, and I'm not going to tell you one's easier that the other, and both you have to execute with great urgency. But we're really executing out ahead, so we've got to keep thinking about, and there's no one's tail lights to follow, we have to be the ones really blazing the trail on what all of this means. >> I want to ask you about this incorporation of existing systems. Some markets they take off, it's kind of a one shot deal, and the market just embeds. I think you guys have bigger aspirations than that, I look at it like a service now, misunderstood early on, built the platform and now really is fundamental part of a lot of enterprises. I also look at things like EDW, which again, you have some experience in. In my view it failed to live up to a lot of it's promises even though it delivered a lot of value. You look at some of the big data initiatives, you know EDW still plugs in, it's the system of record, okay that's fine. How do you see RPA evolving? Are we going to incorporate, do we have to embrace existing business process systems? Or is this largely a do-over in your opinion? >> Well I think it's certainly about a new way of building automation, and it's starting to incorporate and include the other ways, for instance in the current release we added support for long running workflow, it was about human workflow based scenarios, now the human is collaborating with the robot, and we built those capabilities. So I do see us combining some of the old and new way. I think one of the most significant things here, is also that impact that AI and ML based technologies and skills can have on the power of the automations that we deliver. We've certainly got a surface area that, I think about our AI and ML strategy in two parts, that we are building first class first party skills, that we're including in the platform, and then we're building a platform for third parties and customers to bring their what their data science teams have delivered, so those can also be a part of our ecosystem, and part of automations. And so things like document understanding, how do I easily extract data from more structured, semi-structured and completely unstructured documents, accurately? And include those in my automations. Computer vision which gives us an ability to automate at a UI level across other types of systems than say a Windows and a browser base application. And task mining is built on a very robust, multi layer ML system, and the innovation opportunity that I think just consider there, you know continue there. You think it's a macro level if there's aspects of machine learning that are about captured human knowledge, well what exactly is an automation that captured where you're capturing a lot of human knowledge. The impact of ML and AI are going to be significant going out into the future. >> Yeah, I want to ask you about them, and I think a lot of people are just afraid of AI, as a separate thing and they have to figure out how to operationalize it. And I think companies like UiPath are really in a position to embed UI into applications AI into applications everywhere, so that maybe those folks that haven't climbed on the digital bandwagon, who are now with this pandemic are realizing "wow, we better accelerate this" they can actually tap machine intelligence through your products and others as well. Your thoughts on that sort of narrative? >> Yeah, I agree with that point of view, it's AI and ML is still maturing discipline across the industry. And you have to build new muscle, and you build new muscle and data science, and it forces you to think about data and how you manage your data in a different way. And that's a journey we've been on as a company to not only build our first party skills, but also to build the platform. It's what's given us the knowledge that to help us figure out, well what do we need to include here so our customers can bring their skills, actually to our platform, and I do think this is a place where we're going to see the real impact of AI and ML in a broader way. Based on the kind of apps it is and the kind of skills we can bring to bear. >> Okay last question, you're ten weeks in, when you're 50, 100, 200 weeks in, what should we be watching, what do you want to have accomplished? >> Well we're listening, we're obviously listening closely to our customers, right now we're still having a great week, 'cause there's nothing like shipping new software. So right now we're actually thinking deeply about where we're headed next. We see there's lots of opportunities and robot for every person, and that initiative, and so we're launched a bunch of important new capabilities there, and we're going to keep working with the market to understand how we can, how we can add additional capability there. We've just got the GA of our automation cloud, I think you should expect more and more services in our automation cloud going forward. I think this area we talked about, in terms of AI and ML and those technologies, I think you should expect more investment and innovation there from us and the community, helping our customers, and I think you will also see us then, as we talked about this convergence of the ways we bring together systems through integrate and build business process, I think we'll see a convergence into the platform of more of those methods. I look ahead to the next releases, and want to see us making some very significant releases that are advancing all of those things, and continuing our leadership in what we talk about now as the Hyperautomation platform. >> Well Ted, lot of innovation opportunities and of course everybody's hopping on the automation bandwagon. Everybody's going to want a piece of your RPA hide, and you're in the lead, we're really excited for you, we're excited to have you on theCUBE, so thanks very much for all your time and your insight. Really appreciate it. >> Yeah, thanks Dave, great to spend this time with you. >> All right thank you for watching everybody, this is Dave Velanti for theCUBE, and our RPA Drill Down Series, keep it right there we'll be right back, right after this short break. (calming instrumental music)