(gentle music) >> Welcome to theCUBE's coverage of PagerDuty Summit. I'm your host for "theCUBE", Natalie Erlich. And now we're joined by the CEO and Chairperson for PagerDuty. We're joined by Jennifer Tejada. Thanks very much for joining the program. >> Hi, Natalie. It's great to have you, and "theCUBE", with us again. >> Fantastic, well, let's do an overview of what PagerDuty does and how it's helping its customers. >> Well, PagerDuty is a digital operations management platform. And what that means is that we use software to detect real-time issues and events from the complex ecosystem of technology that's really hard for humans to manage. We then intelligently orchestrate that work to the right teams, the right people with the right expertise, in the moments that matter the most to your business. And that's become especially important as the whole world has moved to a digital-first world. I mean, pretty much everything we do we can experience on demand today but that's only made possible through the complex technology and infrastructure that's managed and operated by responders all over the world. And PagerDuty's digital operation solution communicates issues in real time to ensure a perfect customer experience every time. >> Terrific, and if you could go through some of the key features like on-call management, incident response, event intelligence and analytics, it would be really great. >> Sure, so, our heritage started with automation of the on-call situation for engineers. So, back in the day, many organizations had software engineers building apps, platforms, infrastructure, but then they would throw that over the wall to an ops team who would manage it in production. That led to poor code quality, it led to lots of challenges when people would release software in the middle of the night on a Saturday, et cetera. And it meant that it took a very long time for companies to manually get a problem into the hands of the right person to solve it. We automated all of that using an API-based ecosystem that connects to over 460 of the most popular applications, observability stacks, monitoring systems, security applications, ticketing environments, cloud environments, et cetera. And so, all of that is now seamless. What that data enabled us to do was build an event management solution, which we call Event Intelligence, which now uses AI and machine learning to help responders understand the nature of all the different events coming at them. So, for instance, instead of seeing 100 events coming at you from 16 different monitoring environments in your infrastructure, PagerDuty will use AI to know that of those 175 are part of the same incident. They're events conspiring to becoming a business-impacting incident. And that allows our teams to get ahead of things, to become proactive versus reactive. We've also built analytics into our solution which helps our customers benchmark themselves and their operational efficiency versus their peer group. It helps them measure the health of their teams and understand which services are causing them the biggest challenges and the most expense whether that's labor expense or customer impact. And most recently, we've been really thrilled with our acquisition of Rundeck which helps us automate the remediation of events which now means that PagerDuty can automate incident management and incident response, both upstream, in terms of identifying events as they flow in, and also downstream, safe self-healing of infrastructure, application and platform environments to get things back to the way they need to work in order to serve end customers and serve employees across an enterprise. We're really excited as our vision has expanded to become the ubiquitous platform, the de facto platform, for real-time work. And what we've seen over the years is our customers coming up with very imaginative ways to use our software to solve real-time unstructured, unpredictable work across the company. That can be legal teams managing across different geographies and business units to close contracts at the end of the quarter, it could be financial services companies that are managing their physical security as well as their digital security through PagerDuty where time really, really matters if you have a data breach or a potential physical security incident. It could be customer service where customer service and support teams are working very closely with engineering teams to identify issues that are causing customers problems and to manage those issues collaboratively so that the customer experience is protected. So, just some examples of how PagerDuty is getting leveraged. And we're really excited to talk about some new innovations at Summit. >> Terrific, well, you really have your thumb on the pulse of corporate America, and as you know, last year, we talked about the pandemic and now we're looking at going back to the workforce, we're looking at the future of work. What does that look like for you? >> Well, the future of work is here and one thing is for sure, it has changed permanently. I think we all learned from the past year that remote work can provide a lot of flexibility and can level the playing field for people all around the world. It means you can access talent from different geographies. It means you can have a different level of work-life balance, but it also comes with its own set of complications. And one of the reasons we pulled Summit earlier from September into June was we really wanted to be a part of this kind of grand moment of reopening that we're seeing around the world. And that means that every organization that we're working with is redesigning their future. But that didn't start today, that started several months ago, as companies learned from their remote work experience, learned from their on-demand experience in dealing with their own customers. And it took some of those innovations and brought them forward into kind of the new design for the way teams will work, the way brands interact with their customers. And at Summit, you're going to hear us discuss why now is the moment, now is the moment to harness your digital acceleration because that's really the way that business is getting done. I mean, frankly, every business is now a software business and all business is now digital business. And PagerDuty has proven itself as the essential infrastructure on which all companies, all brands, can build their success. And as we widen our aperture we think about building the platform for not just today's challenges, but tomorrow's challenges. So, at Summit, you'll hear us talking a lot about resilience and how your entire organization and your brand will be judged on your ability to stand up a resilient business, a resilient brand experience for your customers. Today, uptime is money and resilience and reliability are the currency of tomorrow. We're entering into this era where autonomy is everything when it comes to work. I mean, employees, and generally humans, do not want to be stuck managing mundane tasks. And the hybrid work arrangements that we're anticipating mean that PagerDuty's platform will become even more essential for customers because hybrid work drives more complexity. It means your teams are distributed, they maybe distributed across regions, co-located, remote at home, in different time zones. And when something's going down that's really causing a problem in your business, you need to orchestrate work across the right people that can make a difference in that moment. Autonomy and flexibility, frankly, is what people expect from work. And they also expect to engage with apps and platforms that are easy to use, that are intuitive, that deliver really fast time to value. And that has long been at the core of PagerDuty's offering and value proposition. And none of these autonomous or automation investments replace human expertise. They allow our platform to channel that expertise and the expertise of your users to give them context and visibility to make the best possible decisions in the moment that matters. And I think that is so empowering as we think about this flexible new hybrid way of working. And then lastly- >> And I love the points. >> Oh yeah, go ahead. >> Yeah, I love the points that you make about resilience and autonomy. I'd love it if you could just drive a little further how we can build more connection now that we're going into the office and also integrating this kind of hybrid system. >> Well, I think it's really interesting because in some ways I feel super connected to my employees 'cause I'm engaging with them one-to-one, my box and their box. I have had the opportunity to stay connected to customers and executives across the industry over course of the pandemic. And yet, I'm an extrovert, I miss the in-person opportunity that kinetic energy that comes with being together in a room. And I'm looking forward to being back in studio, doing interviews with you, Natalie. But at the same time, I appreciate the convenience that I've gained. Like, I'm not looking forward to commuting again. I mean, I plan to only get on the road during off hours in the future. And I realize that I don't have to travel six hours for a two-hour meeting on the other side of the U.S., or 15 hours to have a meeting in Europe, I can get a lot of business done online. Having said that, that connection is so important. The social contract that you create with your customers and your businesses is so important. And making sure that we can connect the complex technology that runs the world today is also really important. And that's where PagerDuty plays a role. PagerDuty really helps you know who you need, what you can leverage them for, and gets them in touch when you need them, like I said, on the work that is somewhat unpredictable but can be very high priority, the highest priority in the case of a security breach or a major customer-impacting incident. And so, using AI apps, or sorry, using AI and automation to make sure that we can intelligently route work to the right people is a big part of how our platform has come together and really become the central nervous system of the digital economy. >> Yeah, I mean, these are really great points and it's a bit of a silver lining actually with the pandemic, learning that we can really stay connected despite not being in the office and now have more hybrid systems of work. But let's switch now gears to talk about leadership in our communities and how we can truly activate change and a far more just and equitable world. >> Well, I am a huge believer in social responsibility and social impact, and I really appreciate how all of our employees have come together to leverage PagerDuty's platform for good. When we went public, we launched pagerduty.org which was led by Olivia Khalili. And I know you'll hear from her and some of our impact customers this week at Summit, but I think what's really important is how engaging it is for our employee base. Last year, 93% of PagerDuty employees have volunteered their time for social causes and philanthropy. And that's in a time when we were all enduring a hardship of our own, we were all facing an unprecedented pandemic. We've donated over a million dollars in financial grants to over 400 organizations through strategic giving and employee-match programs. And we've opened civic engagement. We've opened source civic engagement with our Day for Change for our employees and our toolkits which we've shared broadly throughout the industry. We signed on to the Board Challenge which I was thrilled to do because I'm a big believer that more diversity in the boardroom is going to lead more equity in corporate America. And thrilled to add Bonita Stewart and Dr. Alec Gallimore to our board last year. And I think representation is so important at the board level, not just because it's the right thing to do, not just because it's the right thing for business, but it's the right thing for career growth for your employees, showing them the path to what's possible for them with your company. And finally, we published PagerDuty's first ever "Inclusion Diversity and Equity Report", which is part of our effort to provide transparency around not just what we're doing, but how we're measuring it, how we're progressing, so that we can get better every year. And we've highlighted our work to support time-critical health, our work to support equity in the response to COVID including vaccine distribution. And I really enjoy some of the impact stories that we hear from our non-for-profit partners that are working with us at pagerduty.org. So, leadership is what you make of it and you can lead from every chair in an organization. And I'm so proud of the leadership, our employees, and many of our customers have demonstrated in this time of particular challenge around the globe. And we're not through it entirely yet, and so, I'm just really hopeful that we can all come out of this better together. >> Right, and speaking about leadership, why do you think that diversity is so critical for effective leadership? >> Well, first of all, I think it's our responsibility to reflect the communities that we serve. My users do not all look the same, they don't come from the same background, they're from over 150 countries around the world. They're solving a diverse set of problems. And in fact, the problems they're solving with our platform is growing every day as they imagine how to apply our technology, our digital operations platform, to different types of real-time work around their companies. But diversity is also important in problem solving, in looking at challenges through different lenses, in thinking about the different stakeholders that you serve in that process, and in creating an equitable community around you, creating opportunity for people around you. I mean, one of the things that we did that was a business decision a couple of years ago was to open an office in Atlanta. And part of that was to create a path, create opportunities for Georgians and people in the Metro Atlanta area to participate in the tech industry. This was before everybody was working from home, before those geographical barriers were broken down. And I'm thrilled to say, we have a thriving community now in Atlanta that's growing and we're hiring. But that's just one example. That was the smart thing to do for our business, but it was also a great thing to do, I think, for the community. And we've brought new minds and all kinds of new people into our business. And this month we're celebrating Pride Month at PagerDuty, which I'm thrilled to do. We have very active LGBTQ community who contribute hugely to our efforts and to our customers' success. And we think that everybody deserves an equal shot at opportunity at the lifestyle they want and the opportunity to build their own bright future. >> Great, and just lastly, what's the main focus for PagerDuty in the next year? >> The main focus for PagerDuty next year is really executing on our strategy to become the defacto platform for real-time work, ensuring that we can leverage the largest domain-agnostic ecosystem of connected apps and services, that we can leverage the largest dataset based on responder data, workflows, events and incidents to help our customers deliver the resiliency, the autonomy, and the connectedness that they're looking for to serve their customers and accelerate their digital prospects and frankly, to prosper in the future. So, it really is about becoming that de facto platform for action for all your real-time, unstructured and important work. >> Well, Jennifer Tejada, the CEO and Chairperson of PagerDuty, loved having you on this program. Really appreciate your insights on diversity and leadership, and, of course, the next phase for PagerDuty itself. I'm your host for "theCUBE" now covering the PagerDuty Summit. Thanks for watching. (bright music)

from our studios in the heart of Silicon Valley Palo Alto California this is a cute conversation hey welcome back everybody Jeffrey here with the cube we're in our Palo Alto Studios here today for a cute conversation it's a little bit of a dog days of summer conference seasons a little bit slow so we're excited we can kind of take a step back and we're gonna look back actually in time we're excited to have a very special guest rich Kolbert he is the field CTO at Dell EMC but really what we're talking about today is this data domain is 10-year anniversary of the date domain acquisition so rich first off welcome to the to the cube thanks Jeff excited to be here thanks for the invitation appreciate it I can't believe we're talking before we turned the cameras on that you join in 2006 and yet it's been 10 years I'm like wait 2006 was more than 10 can that be we're just getting old I don't know things are changing too fast no it's like a trip down memory lane and it just seems so long ago and yes in a way it also seems like yesterday I think things have gone so quickly so we're also joined in this segment by our top data analyst also the founder of wiki bond and co-ceo of Silicon angle media and founder of that as well so Dave Villante is joining us all the way from Boston Dave good to see ya hey Jeff hi rich to talk to you guys hey Dave so let's take a quick trip back 10 years ago actually maybe 11 years ago things were starting to heat up there was a lot of different vendors out there a lot of different players and things started to consolidate so I wonder if you can give us a little bit of your perspective what what's going on rich and then we'll get Dave's perspective yeah it was an interesting time right before the data domain acquisition we actually went through some economic times in 2008 and the markets are changing and and and some companies are becoming more successful some companies were struggling through that time customers were also looking for ways to to you know save money and do some interesting things there so it was a mixed feeling set of you know through that times data domain had IPO in 2007 and we were kind of going through this this explosive period of growth but you know across the board we just saw so many things change all at once and we really were surprised I think when initially was NetApp that an that they had intentions to bias and I think that was due to some of the economic factors of play and then of course EMC stepped in and and started a bidding contest with NetApp for for the company right so I Dave wonder if you could share your perspective you're sitting as an analyst you got Jo TG The Godfather of storage back in Boston what were you seeing in terms of the kind of the market dynamics and was it a surprise wouldn't that app decided to make a move well if you know first first of all I had left the storage industry for quite some time and when I started wiki bond we looked at storage and nothing had changed except one thing which was David deduplication that was new until a new tape was finally I always hated the tape the tape was finally being attacked so it was it was amazing time and EMC at the time we had some obviously great management yet Frank Sluman running data domain yo Joe Tucci who always balanced out acquisitions with organic you know in how to R&D and when Tom Georgians and NetApp said they were gonna go by David domain emt's walk right in and said no way so it was somewhat of a defensive move but at the same time when you talk to the M&A guys they said no no it's not just defense we can actually make this a growth play and that's exactly what happened Dayna domain I think at the time rich was probably a couple of hundred million dollar company and then they they popped that at the EMC and scaled that to you know well over a billion dollars and it'll maintain the the franchise and then grew it quite dramatically beyond where all the expectations were for the market the market team at the time was probably around a billion and I think ID seen rich as a over three billion today yeah one of the things that's so don't quote me on all the numbers because I'm not like you know watching the market caps and stocks but I think we'd gotten up to about a 500 million dollar run rate in terms of sales and prior to the crash I think our market cap was actually significantly higher so so our price came down you know which is one of the things I think that attracted NetApp to the game so the interesting dynamic inside the company was that the NetApp offer was was kind of the first one so they were working with the data domain leadership and they were speaking with us EMC was more of a kind of unsolicited offer so there was less communication and I remember there was a morning I was at San Francisco Airport going out to meet a customer and Joe to Chi put out a full-page ad in a local newspaper and we were reading that and that was his way of communicating to the to the people a data domain saying he wants to welcome us into the family it was quite a moment well it sure was and of course you guys were fierce competitors data domain was fierce competitors with with EMC you know fighting for for the install base and then all of a sudden you know the cultures it's somehow work EMC was was very good at acquisitions and he made it work and they not active it was an outside observer but you were there you know Frank Sluman came in did it's kind of running the the data protection organization but a lot has changed since then hasn't it I mean back then you stored you know a little bit of data I think accounting of terabytes today we live in a petabyte scale world I could talk about what's changed well you know the scales and performance certainly has changed I think the data domain platform today is about a thousand times larger than it was when it first came to market and in fact when we were being bid on by NetApp and EMC we had a flagship product is the DD 690 you know behind the scenes we had a system that was coming out that was double that size and EMC nor Netta knew about that so once the deal closed they got to find out that our size had just doubled in our performance and doubled at the same time but you're right you kind of talked about the dynamics inside of EMC EMC had a very large data protection you know division they had avemar networker santaros v TLS they also had an OEM arrangement for a competing product with the data domain platform so it was really like you know I compared to going to Hogwarts right where you have all of these different houses and we came in with with data domain and and I think the thing that really the glue that really helped it come to get was Joe Tucci you know tapping Frank's Luqman on the shoulder as the leader to bring this together and taking what was the borough division and and reforming it as the BRS division and I think we came together very quickly as a team even though people came from all of these different backgrounds you know standing for these different products rich let me follow up on that because there's a lot of M&A activity going on right now and and not very many big M&A deals are ultimately successful it turns out so what you said a little bit about you know Joe and Frank you know coming together but what are some of the other attributes that you would say that made it work it actually did what everybody hopes on an acquisition which is take great technology put it into a big sales machine and watch it grow and grow I think part of it you know quite frankly just comes down to the product and being differentiated because there are a lot of products out there and and if you take a step back they have good things that they're doing but it's very hard to find a product that says hey you're doing something that even if you put the blueprints out there it's very hard for other people to follow in those footsteps and create a similar value proposition and I think I think in this case it was a differentiated product and it had a lot of energy of its own and and I think from an EMC perspective they just stood back and said let's take this momentum and and play it out and see how how far it can take itself unfortunately I think a lot of times they don't do that right a lot of times acquiring companies don't just take this great thing and kind of get out of the way and add the juice where they can but you try to to try to change it so that's a really nice statement on Joe to G and what he was able to accomplish yeah no he was fantastic for us and and his support was tremendous but also his you know delegation and and kind of seeing how this but you know kind of having a vision of how this business unit should be formed right I think what was was very prison and then now you're part of Dell so obviously Michael Dell big personality as well the Dell technology stories he's doing a great job of pulling all these pieces together and you know kind of reinvigorating the brand coming back out of the little little side bar you know make it private for a while and come back so I wonder if you can talk about that integration how's that going as you've gone now a couple of times well I think it's been very exciting for us because the one piece that EMC had always been lacking had been the the compute part of the picture and now we have really the ability to go in and talk about the entire stack with our customers and that's that's a lot more powerful than saying here is an element of it and then if you want to go and add compute to that perhaps you know put in your virtual or physical servers then you're gonna we're going to need to partner with somebody and you know it's it's just a much cleaner story from end to end right right so the big big change obviously that wasn't around ten years ago that is around today is public cloud right huge impact not only directly in in taking workloads to the public cloud but also I think much more importantly changing the way people think about provisioning thinking about the way people think about elastic capacity so as as the market has evolved the rise of AWS and any other public clouds how has that changed what you guys are doing how are you reacting to that house at a new opportunity you know to kind of grow the maturity of the core product yeah well the thing is we have taken a lot of approach you know that's been learning and evolving as well right so so you know developers and applications really figured out AWS and the public cloud early I think data protection has has followed along with a couple years of lag in terms of doing that so you know our perspective is we learned as well right so so 2015 2016 I think there was some resistance and I think ultimately when we started to follow those workloads into the cloud there was a little bit of a lift and shift what we've learned is that the architecture really matters when you get to the cloud so the efficient use of resources the ability to do things in a cloud like way to use for example object storage instead of block storage when when the case presents itself so we took our products and virtualize them and followed them into the cloud but we realized that just taking the on-premise version of the product and putting it in the cloud itself isn't enough right because at the end of the day the customer is paying for all the underlying resources and so if your architecture is an efficient from a cost perspective as well as a performance perspective it's not going to be a viable solution and so 2017-2018 we've really seen a big acceleration in our adoption in the cloud because we have adapted our architecture to be more cloud friendly and more cost-effective for our customers to deploy but it was a learning experience for sure you know and and I think we're continuing to learn and continue to develop in that space and there's a lot of opportunity ahead of us the other big change I think that's come that we see over and over and over is really data as an asset only as an asset but as a huge valuable asset that drives your business drives real lytx but then becomes actually something that drives your company value and I think we see that and the Facebook's of the world and the googles of the world of why they have these crazy high valuations relative to here to their revenue and their profits because they're getting value for the data alright great news for you right it used to be a sample the day of the day was a pain it was expensive to store I didn't want to keep it all now everyone wants all the data they want to analyze it in real time and they want to put it in a place where they can actually put multiple applications across that same data set to do all kinds of new analytics so again super opportunity for you guys people aren't storing any less data no absolutely yeah no the data amount being stored is definitely growing one of the things that we're seeing that that's this kind of pervasive is this idea of of really using the right data the right place the right time so accessibility to whether it is a data Lake or it is your protection copies or you know an instant access of your protection copies there's a lot of different thing customers are doing with data but it's no longer a one-size-fits-all proposition like it was back in the tape automation days where I'm just throwing all of this stuff into a box and and never accessing it again right so the dynamics are changing and continue to evolve I expect that if we have this conversation two or three years down the road we're going to see some amazing things happen in the next couple of years that and some of it we were not predicting now we're gonna find out as customer demand and as innovation guides us along right because then the other big piece is the media right we've talked about tapes and the original data domain was was in response to some issues with tape and we get spinning rust as everybody likes to call it and now of course flash so yeah again see change in terms of capability the cost is coming down it's no longer the super high-end thing just for super high value applications so very transfer transformative opportunity on the on the media side as well on the flashlight as well you hit on a couple of really key things data domain was very successful because it became viable and practical to displace tape automation and nobody was a fan of their tape automation environments and now I think we're gonna see that's that same shift you know spinning disk is right now being relegated to archival and backup purposes but we're gonna hit an inflection point very soon I think we're where every instance of spinning disk probably can be questioned and so we are actually doing the you know kind of getting ahead of that curve and coming out with all flash products as a choice for a customer so we'll still have spinning disk for some backup use cases but we'll also have you know be able to offer customers a choice of the data domain technology on an all flash set of platforms and that will give customers a chance to get out of the yeah that spinning disk business as well right good I wonder if I get what if I get chime in here I you guys were talking about the the technologies and the cloud and the architecture it's interesting it David the main really started out don't hate me for saying this but as a feature product and the key feature was data deduplication data domain had the best you had a lot of guys doing post process you had you know some guys trying to do server-side avemar itself for example but they domain really killed it with regard to data David II do and if this feature product became a platform and had an architecture people became as you know unicorn times 2 plus plus and so I wanted to ask you rich about that architecture and aware it can go you're talking about different media now beyond spinning disk you know it used to be just a kind of a dumb target you've now got integrated appliances you've got software that's integrated there so it's you know you talked about the scale and the capacity where do you see this architecture going I wonder if you could comment on yeah well I think a lot of that belongs in in the realm of the data management software that speaks to it and and by having a distributed ecosystem and having things like you know distributed segment processing so we can take data domains technology and extend it out into those data management activities because a lot of the what's happening in the market is as new workloads are coming into the market they're having their own methods and native tools built-in for data protection and to be able to leverage those and have a highly consolidated affect on the backend is still extremely valuable to our customers and you're right it was a differentiated product from a deduplication standpoint but really the feature was that I can keep my 30 60 or 90 days worth of copies that are separate from my primary copies so I putting them somewhere safe I can even put them under different governance from my primary storage or my primary application owners right and it's practical and feasible and and prior to that the only real way to do that was with tape automation deduplication has become more of a broader word itself and it goes beyond what data domain does so there's deduplication and primary storage but if you look at primary storage deduplication it's good but it's designed to help you reduce the use of primary storage by 2 or 3 times it doesn't touch on the 30 60 90 days of retention that data domain does so there the similar technologies and a common use of the word but but they're two different use cases that the the remains separate I think yeah and you know as a former practitioner the other you are I think a former customer the genius part of the genius of data domain was its ability to just plug in to existing processes yes you didn't have to change things up and so it was an easy in but but it's impressive that you've been able to keep that that architecture going I wanted to ask you about market share you aided them in has always had a sixty plus percent market share I think it's at sixty now but it's it's like the Cisco of purpose-built backhaul appliances you're able to sort of dominate that little segment of the market which keeps getting bigger what but now you've got a lot of new entrants you know on VC money pouring in a lot of noise in the marketplace I feel like you guys maybe a couple years ago took your eye off the wall and now you've got this renewed sense of a vigor you know maybe it was parked partly the acquisition but you know we've talked to Beth Phelan about this a number of times you've really refreshed the portfolio so so wonder if you can talk about that and my question is what gives you confidence that you can continue to maintain your dominance yeah that's a great question and things have really changed I think starting around 2014 we were having some internal conversations about things like simplification the consumerization of IT and and all of those those dollars that you're talking about are really being poured into companies that are trying to take a different approach they're going into the white space that we had kind of left open which was simplicity right if you if you look back 10 or 15 years and you look at the the data management and enterprise backup software space enterprise backup software has been complicated and as you add more use cases it has become even more complicated and the customer base is no longer tolerant of that that's something that that maybe 10 or 15 years ago that was kind of a badge of honor to be working with complex and people just don't have the time for that there's a lot of IT generalists and folks that are out there that don't want to go to training class you know you know five days or ten days out of the year to learn how to use a product so that was a really good thing that we're seeing in the marketplace in terms of making products simpler easier to use and more approachable with things like discoverable functionality we certainly have the you know put a lot of effort into going in that direction because we think that's the right direction but what gives me confidence is the underlying storage value proposition about efficiency and performance and scale is something that we've still think that we have a strong upper hand on and when it comes down to that you know we take cloud as an example our data reduction in the cloud we think allows a much lower cost to serve and you know the customer is going to pay for that cloud storage or that cloud compute regardless of which vendor they're trusting in terms of their their solutions so simple only goes so far we think we can get there with simple but we don't necessarily see our competition having the efficiencies scalability and and so forth that we've already had so that that's good that gives me a lot of confidence so when you talk to customers what's the big problem the big hairy problem that they're trying to solve in your space and how are you guys helping so I one of the two big problems I see is is really a lot of IT teams are confronted with they've got a digital transformation going on they've got a cloud strategy going on an IT isn't necessarily being invited to the table early enough or often enough to go ahead and help with that process so what you have is you a cloud team building applications bringing things online and then the data protection the backups the snapshots whatever they're doing to make sure that that data is safe is is a bit of an afterthought and it you know I think of DevOps and I think about the ops part and I've never really come across an application team that wanted to own the business responsibility for the risk of you know backups recovery replication and all of that and I think IT has a lot of established practices that would be good to inform how those things should be built so the number one thing that I'm talking to with my customers when we're talking about this whole you know tectonic shift and in the way things are being done is that IT and the digital transformation or the cloud team do need to speak early and often and proactively about how they approach data protection because they continue to need to have a strategy that evolves and make sure they keep themselves protected as they start moving these critical workloads into the cloud it's an age-old problem with backup and data protection people think of it as a back as a bolt-on is an afterthought and your point is right on it's got to be a fundamental part of any transformation it's just like security you can't bolt it on earth just doesn't scale yeah and it's very much like you know back in the day when open systems was just coming of age there was a lot of operational discipline that the mainframe teams had and the mid-range teams had but the open systems was the Wild West and eventually open systems learned and and and a lot of that you know was knowledge sharing about best practices and you know Mis became IT now IT is becoming you know DevOps and digital transformation we're seeing a lot of that same dynamic happening again and and you know my main point is just you know start those conversations and if you're on the IT side start those conversations proactively you might not be getting invited to the digital transformation party invite yourself rich has been quite a 10 years and and as I was just watching an Andy Jazzy interview if you think the last 10 years have been crazy you ain't seen nothing yet so you guys are in a great position to stay agile and I'm gonna steal your line that it's no longer an honor to work on complicated systems that's great yeah it's been great being here thanks for having me and looking forward to maybe coming back in ten years and seeing what changed so hopefully we won't wait 10 years so rich thanks for stopping by Dave thanks for checking in from Boston and it's great to see you as well thanks you guys thanks Dave thanks Jeff [Music]