(funky music) >> Hi, and welcome to this CUBE conversation from theCUBE Studios in Paulo Alto, California. I'm your host, Sonia Tagare, and today we're joined by Leigh Phillips, president and CEO of SaverLife. Leigh, welcome to theCUBE. >> Hi, thanks so much for having me. >> Absolutely. So, tell us more about SaverLife and how it works. >> So, SaverLife is a non-profit organization. We work nationally, but we're based here in San Francisco, and our mission is to help working American families to save money, and to invest in themselves and their futures. So, we do that by making it engaging, rewarding, and fun for people to start saving, and leveraging financial technology to achieve scale. >> And you were previously known as EARN, so what spurred this change in branding? >> Well, it was more than a change in branding. It was actually a big shift towards technology. So, EARN, or, now known as SaverLife, has actually been around since 2001. So, we are not new, we're not a starter, we've been helping low to moderate income working families to save money for a long time. But what we've realized in recent years is that the size of the problem is really quite significant. So, about half of American families don't have $400. So they couldn't cover a $400 expense without having to borrow the money. As EARN, we were helping a lot of families here in the Bay Area, but maybe, you know, a thousand families a year at our peak, and when you have half of America that's financially insecure, we knew that the solution that we had wasn't big enough. So, a couple of years ago, the organization decided to make a pivot, and to make a pivot towards technology. I came onboard about four and a half years ago to lead that transition, and we launched SaverLife as a product, and we reached a quarter of a million people in a couple years, and decided that the people know best, and that we would rebrand the whole organization as SaverLife. So that's kind of how that came about. >> That's awesome. >> Yeah. >> So who is SaverLife specifically targeting, and are there any specific challenges with this target group? >> So, SaverLife is specifically targeting working American families, mostly low income families, so as I mentioned, financial insecurity is a really big problem here in the US, and so we hear about that a lot in the news, about income inequality, wealth inequality, but one of the most troubling statistics came out from the Federal Reserve Bank, they found that about 42% of American families couldn't cover a $400 expense without going into debt. And that's an issue that affects lots of people in different ways. So, SaverLife is really targeting low income people who are struggling to save money, and need a little help getting started with that. So, most of our clients are women, they're all across the United States and on average make about 25 thousand dollars a year or less. >> So let's talk about the current savings crisis in America. According to Bankry, 20% of Americans don't have emergency savings, and only 18% of Americans can live off their savings for only six months. So, tell us more about this crisis, and what do you think the underlying issue is? >> Yeah, it's a great question, and there are many issues that play into that, and most of them are systemic, you know. The way that people are making money and the gap between income and expenses. So, what we see is that larger numbers of people don't have basic emergency savings, and what that means is that you can't get through a financial emergency, right? And so that can have a real downward spiral effect on your life. So imagine a scenario where you have to miss a day or two of work because your child is sick, and you don't have sick leave, like a lot of people don't. And so you miss a couple days of income. Or, you get a flat tire, or a parking ticket. Those are the types of things that can really spiral out of control, so then you lose income, then you can't pay your rent, you're at risk of eviction, and all of these other problems. So what we know is that having relatively small amount of money, so even just 250 to $750 in savings is found to reduce those risks of things like eviction, or falling behind on bills or utilities really significantly. So, we're focused on getting people to that point, so that they can get through challenges. So one of the big things that we see in our population, isn't just that wages are low, which remains a really big problem in the US right now, but that income is really inconsistent. So if you're making an hourly wage job, or maybe you work in retail, or you work in a warehouse, or something like that, and you drive for Uber, whatever the case may be, your money that's coming in, you're not getting the same amount of money in your paycheck every two weeks, right? Like many of us do. And in fact, for SaverLife clients, we're seeing these swings of income of around a thousand dollars a month, month over month. So sometimes you earn more and sometimes you earn less. So in that scenario, it's really hard to stay on track towards saving, because you don't know how much money's coming in, and then you're getting hit with all these increasing expenses at the same time. >> Right. And, can you tell us a little bit about how people can save their way to financial independence, is it viable, and how have challenges changed since the disappearance of defined-benefit retirement packages? >> Yeah, so, it is possible, but it's challenging, and, you know, I do think that we need to be aware of those kind of bigger issues, right? And to focus on helping people have more consistency in their income, and reducing some of those large expenses, whether or not in, the very obviously, the cost of housing, medical care, child care, transportation, all of these things that are really holding families back. But, you know, the good news is that people are remarkable. People are resilient, and people are remarkable. And I can share a couple of stories with you about that. So, at SaverLife we encourage people to save with prizes and cash rewards, right? So we make it really easy for people to get started. We also have a really supportive online community, so this is an issue that affects half of us, right? It's not something that people should be ashamed of. This is a really big and endemic issue here in the US. So we don't judge people, you know, it's all about starting small and starting today. So what we do at SaverLife is encourage people to save what they can when they can, and then we use behavioral economics to design programmatic interventions, so features on the website, that encourage people to save. So you can save five bucks a week if that's what works for you, and then you have the chance to win prizes. We also do a tax time quest, so that's happening right now. So, tax season is one of the times when people will get a larger infusion of cash, right? Particularly low income people, who maybe are qualified for tax credits and other benefits. So, what we do is encourage people to save a portion of that refund. So we ask people to start thinking about it before they get the refund, right? That's really clear, cause once the money is in, it's usually already spent. So we start talking to people in December, why don't you pledge to save your refund? You can win prizes just for pledging. And what we've found is that getting people to think about and commit to savings resulted, last year, in 80% of those people actually putting money into savings, and saving on average 16 hundred dollars from their tax refunds. >> Sonia: Wow. That's incredible. I love how you're incentivizing this whole savings thing, because, like, that essentially just makes people want to do it more. >> Leigh: Yeah. >> So, how should people bucket their savings? Should they have an emergency fund, a college fund, a retirement fund, how should they do that? >> So what we find at SaverLife is, or what we promote, is the idea that your money should really align with your values. And what's important to you, and what you want to achieve for yourself and for your family. So we don't tell people what to save for, and we don't tell them what to spend their money on, right? So, the biggest thing that people save for with the program is emergencies. So, really having that financial cushion, so, your car breaks down, or whatever the case may be, you can take care of it without going into debt, right? 'Cause that's the cycle that we want to avoid. But then we also see people really staying on track to save for big goals. And unsurprisingly, those are still the kind of goals that we talk about a lot in this country. So, an education, for yourself or for your children, and home ownership. Those remain, kind of the most popular things that people are focused on. >> So when it comes to prioritizing how you should save, like especially for someone who's just coming off that one paycheck away from the street, kind of space, how would you recommend prioritizing your savings? >> Leigh: So, we focus on building a savings habit. That's kind of the number one thing that we want people to really think about. So, putting money away as consistently as you can. It's really the behavior change that we're looking to see. And that's why we encourage people to make those small, incremental steps. But we also know that life has a lot of ups and downs, right? Particularly for people who are, as you say, living paycheck to paycheck. And so, what we see in our data is that families are often making two deposits in one withdrawal. So they're putting money away, and then they're using that money when they need it to get through emergencies. So that's kind of the first thing that we really look to do is, once you have that savings habit, and we know it's hard, you know, to do that, especially if you're not making a lot of money at this moment. But that's really, whatever you can save to get into that habit of putting it away. >> And do you think people are more at risk of being one paycheck away from being on the street, or one big bill away from being on the street? >> Leigh: Yeah, absolutely, many people are, you know? And especially here in the Bay Area, right? When life is extremely expensive, the cost of housing is out of control, and those other expenses that people have to deal with. And if you layer on top of that, that inconsistency in people's income, not making a regular amount of money, we're putting a lot of people in a very, very perilous situation. >> Sonia: Right. So let's talk about financial empowerment. You were leading the office of financial empowerment in the city and county of San Francisco. So, tell us more about financial empowerment and why it's important for people to have it. So, you know, I started out working for the city over there for about 11 years, before there was a thing called financial empowerment. And we started working on a range of programs. I worked for the San Francisco treasurer, and what we're really looking to do is use the influence of the city, and the municipal government to try to make a more fair and equitable financial system for people in San Francisco. So we started with programs like Bank On San Francisco, which was access to banking for everybody. So the idea that everyone should be able to have a safe and affordable place to keep their money, and to save their money. So that was a program we worked on there. And then we went on to launch the country's first universal children's savings program. So today, every single kindergartner, actually, today, every single elementary school student in San Francisco has a savings account open for them by the city and county, to encourage families to save early and often, for college. So when we think about financial empowerment, and how local government plays a role, we're really looking at a couple of things. So, do you have the ability to have a safe place to keep your money, and deposit your paycheck, pay your bills, in a way that's affordable, that doesn't have high fees, and is transparent, so that's the first thing. Do you have access to financial education and coaching if you need it? So the city now has quite a robust individual financial coaching and counseling program that they run. Are you able to save and invest in your future? So, save for college, save for home ownership, save for those big things, be a small business owner. And then the fourth thing is, are your assets protected? So are we protecting you from predatory practices that can deplete your wealth? >> And why did you decide to go from the city, from a public organization to a more private organization, like SaverLife? >> Leigh: You know, it was a interesting story. So we had worked with SaverLife when it was known as EARN, at the city. So the organization was actually really closely partnered with us, so I knew them and I knew their work. So there was a couple of reasons. I became really intrigued by this idea that being here in Silicon Valley, we really should start putting the types of technology that are so transformative, really putting that to work for everybody, right? And I had been an advisor, on an advisory board to for-profit fintech starter. And I thought, "Oh, if we could take that type of tech, "and use it to help low income people "build wealth in the US, "that could be really transformative." So that was the first reason. The second reason was really thinking about the scope of this problem, and when you work for the local government, you see that trajectory, that, you know, the traffic ticket that turned into a lost drivers license that turned into a lost job, that turned into an eviction, right? Like, you see those types of issues play out, over and over in people's lives. So the idea that half of America doesn't have four or five hundred bucks, and we could actually do something about that, was really impactful to me. And then the third reason was, you know, I loved working for the San Francisco treasurer, who is amazing, but I kind of felt, as a woman, that I wanted to lead an organization in my own right. And that I had challenged myself that, I had a personal goal that if the opportunity came up, to be that leader that I was going to challenge myself to take it. And so when the opportunity came up, I just went for it. >> And what challenges did you face to become the CEO? >> I think, you know, a lot of the challenges first were within myself, you know? Like, there's a lot that goes into being a non-profit CEO, you know? You have, obviously, you're working on some of the biggest problems that are out there, and you're doing it with so few resources, you know? And so, is that kind of, you know that saying about Ginger Rogers doing everything that Fred Astaire did but backwards and in heels, it's kind of like that, right? You're trying to solve really, really, really big problems that are deeply entrenched, like half of America doesn't have $400. There's a lot of reasons for that, right? And then you're trying to do it by cobbling together philanthropic resources to make that happen. So, I think that was a challenge, like would it be a success? And then at the time, this organization was making in the midst of this massive transformation, you know? So going from seeing clients one on one in the office, to launching and building a scalable tech platform. And I don't have a tech background, you know? I can sometimes use my phone, you know? Like, that's, it's not my thing. But I was able to understand the potential. And so that was what really drew me there to challenge myself to be like, okay, well, there's a lot of people around here that have managed to figure this out, maybe I can figure it out, too. >> Sonia: Yeah, absolutely. So when we talk about people being unbanked, can you tell us more about what unbanked means and what it means for today? >> Leigh: Yeah, so when we talk about access to banking, and mainstream financial services, we usually separate that into two buckets, right? So you have unbanked, which means, people who have no formal relationship with a bank or credit union. So, you don't have a checking account, you don't have a savings account, you're going to a check cashing place, you're paying a fee, quite high fee, to turn your paycheck or whatever into cash, you're paying your bills with money orders, you know, that kind of thing. Then there's a larger category of people that are called underbanked. And so, those are people who may have that checking account relationship with a bank or a credit union, but they're still using these types of alternative services. So that could be money orders, it could be high cost predatory pay day lending, auto title lending, like these, kind of, systems that are outside of mainstream finance. And that actually affects quite a lot of people here in the US. About, I think, 7 to 8% of people are completely unbanked, but a much more significant portion are considered underbanked. And I think there are a lot of reasons for that, it's usually split about 50-50 between people who have never had an account before. So those may be people who don't think banks are for them, don't feel welcome in that environment, don't trust banks, you know, so those are some of the reasons. But then the other half of people who are unbanked is because they've had bad or negative experiences with banking, and they've made a decision that banking didn't work for them. It was too costly, often that's the reason, hidden fees, overdraft fees, those types of penalties, and just decided that, you know what, it was better for me to manage my money in a different way. >> And how has SaverLife helped these people feel more secure in their financial investments? >> Leigh: So when we first launched SaverLife, it's gone through so many, so much. So much transformation and change over the years, as we've been, really adopting some of those tech based practices around iteration, and being user driven, and really trying to deliver something that will work for people. So what we heard when we first launched, was, you know, I know that saving is something I need to do for myself and my family, I think pretty much everybody knows and understands that, but it's too hard for me right now, you know? Either I've lost my job, I've been, I've had an illness, or a family member's had an illness, a lot of real reasons why people are unable to do that. And so people would say, "But I really want to get there, "so what can you do to help me?" So, at SaverLife specifically, we work with large numbers of people, we have about a quarter of a million people who've signed up for SaverLife in the last three years, which is really cool. We went from serving ten thousand people in a decade, actually six thousand people in a decade, to 250 thousand people in three years, which is pretty cool. So that shows us that there's a big need and interest for this. So anyone that goes to saverlife.org and signs up is going to get weekly financial coaching content from a certified financial coach who specializes in helping people with lower incomes to build wealth. If you link your account to our platform, you're going to qualify to win prizes for saving your own money. So it's kind of like this no-lose lottery in a way, like, you gain 'cause you're saving, and you have the opportunity to win money, and it's completely free. So, there's a lot of real benefits that we have on the platform that are designed specifically to help people who are struggling financially. >> Well, that's awesome. Leigh, thank you so much for being on theCUBE and thank you for your insight. >> Thanks so much for having me. >> Absolutely. >> I enjoyed speaking with you. >> I'm Sonia Tagare, thank you for watching this CUBE conversation. See you next time. (funky music)

(funky music) >> Hi, and welcome to this CUBE conversation from theCUBE Studios in Paulo Alto, California. I'm your host, Sonia Tagare, and today we're joined by Leigh Phillips, president and CEO of SaverLife. Leigh, welcome to theCUBE. >> Hi, thanks so much for having me. >> Absolutely. So, tell us more about SaverLife and how it works. >> So, SaverLife is a non-profit organization. We work nationally, but we're based here in San Francisco, and our mission is to help working American families to save money, and to invest in themselves and their futures. So, we do that by making it engaging, rewarding, and fun for people to start saving, and leveraging financial technology to achieve scale. >> And you were previously known as EARN, so what spurred this change in branding? >> Well, it was more than a change in branding. It was actually a big shift towards technology. So, EARN, or, now known as SaverLife, has actually been around since 2001. So, we are not new, we're not a starter, we've been helping low to moderate income working families to save money for a long time. But what we've realized in recent years is that the size of the problem is really quite significant. So, about half of American families don't have $400. So they couldn't cover a $400 expense without having to borrow the money. As EARN, we were helping a lot of families here in the Bay Area, but maybe, you know, a thousand families a year at our peak, and when you have half of America that's financially insecure, we knew that the solution that we had wasn't big enough. So, a couple of years ago, the organization decided to make a pivot, and to make a pivot towards technology. I came onboard about four and a half years ago to lead that transition, and we launched SaverLife as a product, and we reached a quarter of a million people in a couple years, and decided that the people know best, and that we would rebrand the whole organization as SaverLife. So that's kind of how that came about. >> That's awesome. >> Yeah. >> So who is SaverLife specifically targeting, and are there any specific challenges with this target group? >> So, SaverLife is specifically targeting working American families, mostly low income families, so as I mentioned, financial insecurity is a really big problem here in the US, and so we hear about that a lot in the news, about income inequality, wealth inequality, but one of the most troubling statistics came out from the Federal Reserve Bank, they found that about 42% of American families couldn't cover a $400 expense without going into debt. And that's an issue that affects lots of people in different ways. So, SaverLife is really targeting low income people who are struggling to save money, and need a little help getting started with that. So, most of our clients are women, they're all across the United States and on average make about 25 thousand dollars a year or less. >> So let's talk about the current savings crisis in America. According to Bankry, 20% of Americans don't have emergency savings, and only 18% of Americans can live off their savings for only six months. So, tell us more about this crisis, and what do you think the underlying issue is? >> Yeah, it's a great question, and there are many issues that play into that, and most of them are systemic, you know. The way that people are making money and the gap between income and expenses. So, what we see is that larger numbers of people don't have basic emergency savings, and what that means is that you can't get through a financial emergency, right? And so that can have a real downward spiral effect on your life. So imagine a scenario where you have to miss a day or two of work because your child is sick, and you don't have sick leave, like a lot of people don't. And so you miss a couple days of income. Or, you get a flat tire, or a parking ticket. Those are the types of things that can really spiral out of control, so then you lose income, then you can't pay your rent, you're at risk of eviction, and all of these other problems. So what we know is that having relatively small amount of money, so even just 250 to $750 in savings is found to reduce those risks of things like eviction, or falling behind on bills or utilities really significantly. So, we're focused on getting people to that point, so that they can get through challenges. So one of the big things that we see in our population, isn't just that wages are low, which remains a really big problem in the US right now, but that income is really inconsistent. So if you're making an hourly wage job, or maybe you work in retail, or you work in a warehouse, or something like that, and you drive for Uber, whatever the case may be, your money that's coming in, you're not getting the same amount of money in your paycheck every two weeks, right? Like many of us do. And in fact, for SaverLife clients, we're seeing these swings of income of around a thousand dollars a month, month over month. So sometimes you earn more and sometimes you earn less. So in that scenario, it's really hard to stay on track towards saving, because you don't know how much money's coming in, and then you're getting hit with all these increasing expenses at the same time. >> Right. And, can you tell us a little bit about how people can save their way to financial independence, is it viable, and how have challenges changed since the disappearance of defined-benefit retirement packages? >> Yeah, so, it is possible, but it's challenging, and, you know, I do think that we need to be aware of those kind of bigger issues, right? And to focus on helping people have more consistency in their income, and reducing some of those large expenses, whether or not in the Bay Area obviously, the cost of housing, medical care, child care, transportation, all of these things that are really holding families back. But, you know, the good news is that people are remarkable. People are resilient, and people are remarkable. And I can share a couple of stories with you about that. So, at SaverLife we encourage people to save with prizes and cash rewards, right? So we make it really easy for people to get started. We also have a really supportive online community, so this is an issue that affects half of us, right? It's not something that people should be ashamed of. This is a really big and endemic issue here in the US. So we don't judge people, you know, it's all about starting small and starting today. So what we do at SaverLife is encourage people to save what they can when they can, and then we use behavioral economics to design programmatic interventions, so features on the website, that encourage people to save. So you can save five bucks a week if that's what works for you, and then you have the chance to win prizes. We also do a tax time quest, so that's happening right now. So, tax season is one of the times when people will get a larger infusion of cash, right? Particularly low income people, who maybe are qualified for tax credits and other benefits. So, what we do is encourage people to save a portion of that refund. So we ask people to start thinking about it before they get the refund, right? That's really clear, cause once the money is in, it's usually already spent. So we start talking to people in December, why don't you pledge to save your refund? You can win prizes just for pledging. And what we've found is that getting people to think about and commit to savings resulted, last year, in 80% of those people actually putting money into savings, and saving on average 16 hundred dollars from their tax refunds. >> Sonia: Wow. That's incredible. I love how you're incentivizing this whole savings thing, because, like, that essentially just makes people want to do it more. >> Leigh: Yeah. >> So, how should people bucket their savings? Should they have an emergency fund, a college fund, a retirement fund, how should they do that? >> So what we find at SaverLife is, or what we promote, is the idea that your money should really align with your values. And what's important to you, and what you want to achieve for yourself and for your family. So we don't tell people what to save for, and we don't tell them what to spend their money on, right? So, the biggest thing that people save for with the program is emergencies. So, really having that financial cushion, so, your car breaks down, or whatever the case may be, you can take care of it without going into debt, right? 'Cause that's the cycle that we want to avoid. But then we also see people really staying on track to save for big goals. And unsurprisingly, those are still the kind of goals that we talk about a lot in this country. So, an education, for yourself or for your children, and home ownership. Those remain, kind of the most popular things that people are focused on. >> So when it comes to prioritizing how you should save, like especially for someone who's just coming off that one paycheck away from the street, kind of space, how would you recommend prioritizing your savings? >> Leigh: So, we focus on building a savings habit. That's kind of the number one thing that we want people to really think about. So, putting money away as consistently as you can. It's really the behavior change that we're looking to see. And that's why we encourage people to make those small, incremental steps. But we also know that life has a lot of ups and downs, right? Particularly for people who are, as you say, living paycheck to paycheck. And so, what we see in our data is that families are often making two deposits in one withdrawal. So they're putting money away, and then they're using that money when they need it to get through emergencies. So that's kind of the first thing that we really look to do is, once you have that savings habit, and we know it's hard, you know, to do that, especially if you're not making a lot of money at this moment. But that's really, whatever you can save to get into that habit of putting it away. >> And do you think people are more at risk of being one paycheck away from being on the street, or one big bill away from being on the street? >> Leigh: Yeah, absolutely, many people are, you know? And especially here in the Bay Area, right? When life is extremely expensive, the cost of housing is out of control, and those other expenses that people have to deal with. And if you layer on top of that, that inconsistency in people's income, not making a regular amount of money, we're putting a lot of people in a very, very perilous situation. >> Sonia: Right. So let's talk about financial empowerment. You were leading the office of financial empowerment in the city and county of San Francisco. So, tell us more about financial empowerment and why it's important for people to have it. So, you know, I started out working for the city over there for about 11 years, before there was a thing called financial empowerment. And we started working on a range of programs. I worked for the San Francisco treasurer, and what we're really looking to do is use the influence of the city, and the municipal government to try to make a more fair and equitable financial system for people in San Francisco. So we started with programs like Bank On San Francisco, which was access to banking for everybody. So the idea that everyone should be able to have a safe and affordable place to keep their money, and to save their money. So that was a program we worked on there. And then we went on to launch the country's first universal children's savings program. So today, every single kindergartner, actually, today, every single elementary school student in San Francisco has a savings account open for them by the city and county, to encourage families to save early and often, for college. So when we think about financial empowerment, and how local government plays a role, we're really looking at a couple of things. So, do you have the ability to have a safe place to keep your money, and deposit your paycheck, pay your bills, in a way that's affordable, that doesn't have high fees, and is transparent, so that's the first thing. Do you have access to financial education and coaching if you need it? So the city now has quite a robust individual financial coaching and counseling program that they run. Are you able to save and invest in your future? So, save for college, save for home ownership, save for those big things, be a small business owner. And then the fourth thing is, are your assets protected? So are we protecting you from predatory practices that can deplete your wealth? >> And why did you decide to go from the city, from a public organization to a more private organization, like SaverLife? >> Leigh: You know, it was a interesting story. So we had worked with SaverLife when it was known as EARN, at the city. So the organization was actually really closely partnered with us, so I knew them and I knew their work. So there was a couple of reasons. I became really intrigued by this idea that being here in Silicon Valley, we really should start putting the types of technology that are so transformative, really putting that to work for everybody, right? And I had been an advisor, on an advisory board to for-profit fintech starter. And I thought, "Oh, if we could take that type of tech, "and use it to help low income people "build wealth in the US, "that could be really transformative." So that was the first reason. The second reason was really thinking about the scope of this problem, and when you work for the local government, you see that trajectory, that, you know, the traffic ticket that turned into a lost drivers license that turned into a lost job, that turned into an eviction, right? Like, you see those types of issues play out, over and over in people's lives. So the idea that half of America doesn't have four or five hundred bucks, and we could actually do something about that, was really impactful to me. And then the third reason was, you know, I loved working for the San Francisco treasurer, who is amazing, but I kind of felt, as a woman, that I wanted to lead an organization in my own right. And that I had challenged myself that, I had a personal goal that if the opportunity came up, to be that leader that I was going to challenge myself to take it. And so when the opportunity came up, I just went for it. >> And what challenges did you face to become the CEO? >> I think, you know, a lot of the challenges first were within myself, you know? Like, there's a lot that goes into being a non-profit CEO, you know? You have, obviously, you're working on some of the biggest problems that are out there, and you're doing it with so few resources, you know? And so, is that kind of, you know that saying about Ginger Rogers doing everything that Fred Astaire did but backwards and in heels, it's kind of like that, right? You're trying to solve really, really, really big problems that are deeply entrenched, like half of America doesn't have $400. There's a lot of reasons for that, right? And then you're trying to do it by cobbling together philanthropic resources to make that happen. So, I think that was a challenge, like would it be a success? And then at the time, this organization was making in the midst of this massive transformation, you know? So going from seeing clients one on one in the office, to launching and building a scalable tech platform. And I don't have a tech background, you know? I can sometimes use my phone, you know? Like, that's, it's not my thing. But I was able to understand the potential. And so that was what really drew me there to challenge myself to be like, okay, well, there's a lot of people around here that have managed to figure this out, maybe I can figure it out, too. >> Sonia: Yeah, absolutely. So when we talk about people being unbanked, can you tell us more about what unbanked means and what it means for today? >> Leigh: Yeah, so when we talk about access to banking, and mainstream financial services, we usually separate that into two buckets, right? So you have unbanked, which means, people who have no formal relationship with a bank or credit union. So, you don't have a checking account, you don't have a savings account, you're going to a check cashing place, you're paying a fee, quite high fee, to turn your paycheck or whatever into cash, you're paying your bills with money orders, you know, that kind of thing. Then there's a larger category of people that are called underbanked. And so, those are people who may have that checking account relationship with a bank or a credit union, but they're still using these types of alternative services. So that could be money orders, it could be high cost predatory pay day lending, auto title lending, like these, kind of, systems that are outside of mainstream finance. And that actually affects quite a lot of people here in the US. About, I think, 7 to 8% of people are completely unbanked, but a much more significant portion are considered underbanked. And I think there are a lot of reasons for that, it's usually split about 50-50 between people who have never had an account before. So those may be people who don't think banks are for them, don't feel welcome in that environment, don't trust banks, you know, so those are some of the reasons. But then the other half of people who are unbanked is because they've had bad or negative experiences with banking, and they've made a decision that banking didn't work for them. It was too costly, often that's the reason, hidden fees, overdraft fees, those types of penalties, and just decided that, you know what, it was better for me to manage my money in a different way. >> And how has SaverLife helped these people feel more secure in their financial investments? >> Leigh: So when we first launched SaverLife, it's gone through so many, so much. So much transformation and change over the years, as we've been, really adopting some of those tech based practices around iteration, and being user driven, and really trying to deliver something that will work for people. So what we heard when we first launched, was, you know, I know that saving is something I need to do for myself and my family, I think pretty much everybody knows and understands that, but it's too hard for me right now, you know? Either I've lost my job, I've been, I've had an illness, or a family member's had an illness, a lot of real reasons why people are unable to do that. And so people would say, "But I really want to get there, "so what can you do to help me?" So, at SaverLife specifically, we work with large numbers of people, we have about a quarter of a million people who've signed up for SaverLife in the last three years, which is really cool. We went from serving ten thousand people in a decade, actually six thousand people in a decade, to 250 thousand people in three years, which is pretty cool. So that shows us that there's a big need and interest for this. So anyone that goes to saverlife.org and signs up is going to get weekly financial coaching content from a certified financial coach who specializes in helping people with lower incomes to build wealth. If you link your account to our platform, you're going to qualify to win prizes for saving your own money. So it's kind of like this no-lose lottery in a way, like, you gain 'cause you're saving, and you have the opportunity to win money, and it's completely free. So, there's a lot of real benefits that we have on the platform that are designed specifically to help people who are struggling financially. >> Well, that's awesome. Leigh, thank you so much for being on theCUBE and thank you for your insight. >> Thanks so much for having me. >> Absolutely. >> I enjoyed speaking with you. >> I'm Sonia Tagare, thank you for watching this CUBE conversation. See you next time. (funky music)

>> From Times Square, in the heart of New York City, it's theCUBE. Covering Imagine 2018. Brought to you by Automation Anywhere. >> Hey welcome back everybody, Jeff Frick here with theCUBE. We're in Manhattan at the Automation Anywhere Imagine 2018. 1100 people milling around looking at the ecosystem, looking at all the offers that all the partners have. And we're excited to have one of the strategic advisors from the company, he's Bill Raduchel. Strategic advisor, been in the industry for >> 50 years, 40 years, 50 years, whatever. Forever. >> So Bill, thanks for takin' a few minutes. >> My pleasure. >> So how did you get involved with Automation Anywhere? >> Oh the way most things happen in life, friends, right? You get involved, and got to talking to Mihir, and we got, we see the world much the same way. And see the importance of bots and bringing productivity back to the economy. And no other way to do it. So just ya know, it grew. >> It grew. So it's interesting right? Cause I though ERP was supposed to have rung out all the efficiency that, and waste in the system, but clearly that was not the case. >> I won both CIO of the year and CTO of the year, and I put in an ERP system, and I understand it. It also failed three times going in. It was incredibly painful, but it produced over a billion dollars in cash saving. So it did. The problem is the world changes. And the world changes now at a pace far faster than you can possibly change your ERP system. >> Right. >> I mean ERP systems are built to be changed every I don't know, 15 to 25 years. And the world in 25 years is gonna look very different than the world does today. So we just have a huge disconnect between how fast we can create and deploy software, and how fast the world is changing to which that software has to relay. >> Right. And still so many of the processes that people actually do in their day job, are still spreadsheet based, you know, my goodness. How much of the world's computational horsepower is used on Excel on stand alone little reports and projects? >> Another question to ask is how many errors are in those spreadsheets? >> That's right. Not enough copy paste. >> I mean, I was on a study for the National Academy of Sciences, and we looked at why productivity growth wasn't happening. And one answer, which we just talked about, is Legacy software. I mean, you just couldn't change it, you couldn't, you know when you had to rewrite the software all productivity growth just slowed to a crawl. The other thing is something that economists call lore. And lore is basically oral tradition. But it's the way the company really works. >> Right. >> You have all these processes and all these procedures but when you get down and you start talking and sort of like, what is it the secret boss show? I mean, you learn the little things that the people down at the bottom know. Well, so far, Automation has never really penetrated that. And yet that becomes the barrier to almost all change. So what RPA does, is RPA actually begins to go after lore. RPA allows companies to begin to understand lore, and understand how to optimize it. Understand how to record it. I mean, you know, it's not written down. It's below the level that people bother to document and yet, if you don't change the lore, you're not gonna matter. >> You're not changing anything. >> You're not changing anything. So this is why this is so exciting because for the first time, companies, organizations, people, I mean we see all this stuff coming out just to help us in our everyday lives. You get to go at the lore. I mean, you know that, well you don't put that field in, no you wait 20 seconds after you filled in this field before you go and do that, because it takes that long for that and you get an error over here. That's how things really work. And this is the kind of technology that can actually address that. And so for that point of view it's really revolutionary because we've never been able I mean, oral tradition has never been subject to a whole lot of scientific studies. >> Well the other thing is just so impressive when you've been in the business a long time, you know we're talking about AOL before we turn on the cameras and shipping CDs around. >> Right. >> As we get closer and closer to ya know, infinite compute, infinite storage, infinite networking, 5G just around the corner. At a price point that keeps absutodically getting closer and closer to zero, the opportunity for things like AI, and to really apply a lot more horsepower to these problems, opens up a whole different opportunity. >> Two comments to that. One is, about 15 years ago the National Science Foundation funded Monica Lamb at Stanford to do a project on the open mobile internet, POMI. And one of their conclusions was that at some point in the future, which may be happening now, we would all have a digital butler. And everybody would have, basically a bot. They would be living 24/7 operating on our behalf, doing the things that help make our life better. And that is you know, really what's gonna happen. Now you see AI, and if you saw there was a report that got a lot of news from the speech given at the Federal Reserve Bank at Dallas, I think. Where the guy said well productivity is fine, it's just that the AI technology hasn't been able to find a way to be effective, or made real. Well the way it's gonna be made real is these bots because you still got your ERP system. Now granted I can have AI over here, but if it doesn't talk to the ERP system, how is the order gonna get placed? How is the product gonna get mailed? How is it gonna get shipped? So something has to go bring these together. So again, you're not gonna have impact from AI unless you have an impact from bots. Because they're the interface to the real world. >> Well the other huge thing that happened, right, was this mobile. And the Googles and the Amazons of the world resetting our expectations of the way we should be interacting with our technology. And you know, it's funny but there's little things that are in our day all the time. I mean, Ways is just a phenomenal example, right? And auto fill on an address. You know, this is the address you typed in, this is the one that USPS says is the official address from your home. So it's all these little tiny things that are just happening >> Spell check. >> Without even, spellcheck. >> Spell check, I mean, the inventor of spell check is John Seely Brown. And he was giving a speech at the University of Michigan 15 years ago and the graduates weren't pleased. Here was a computer scientist gonna come talk to them and it's at the Michigan stadium, and they're throwing beach balls and no one's paying any attention. And the person who introduced him said and I wanna introduce John Seely Brown, the man who invented spell check. And he had a standing ovation from 100,000 people because that got their attention. They all knew that that was really important. No you're right. I mean, the iPhone is 10 years old. Well I mean smart phones are 20 years old. The iPhone is 10 years old, 10 and a half now. I mean, it's changed how we live our lives, how we do business, how everything goes. Anybody who thinks that the next 10 years is gonna be less change >> No, it's only accelerating. >> There's so many vectors. I mean a year ago, a friend coined the Cambric Extinction, basically a play on words on the Cambrian Extinction. And it's Cloud, AI, mobile, big data, robotics, Internetive things, and cyber security. And he pointed out that any one of those would be incredibly disruptive, they were all hitting at the same time. The thing that's amazing is that's a two year old comment. Block chain wasn't around. >> Right. >> And today, block chain may be more disruptive than any of those. And yet, how do all of those connect to the Legacy systems for some long period of time? It's what's going on in this room. >> Right. Well cause I was gonna ask you, cause you advise a ton of companies, so you've seen it and you continue to see it across a large spectrum. What's special about this company? what's special about this leadership team that keeps you excited, that keeps you involved? >> It's the people side of this, right. I mean, I have been to more computer related conferences in my life than I can count. I've never seen as much enthusiasm as there is here. Maybe, at a Mac conference. But I mean it's that same level of enthusiasm, it's passion. How does technology get adopted when you have to go invest in it? It takes passion. You gotta get people who believe. People who are committed. People who wanna go and do something with it. And that's what they've been able to do. That's what Mihir has done. And it's been brilliant in bringing that on board. >> Yeah, you can certainly feel it here in the room. Especially when it's still relatively intimate. >> Right. >> You know, people are sharing ideas, you know they're excited. It's really not kind of a competitive vendor fair, it's more of a community that's really trying to help each other out. >> Well that, I mean, they're at that stage. It may get a little bit, you know this, well no I'm not gonna tell you about my bot. It's a great bot and it does great things, but nope, I'm not gonna tell you how it works. >> Right. So just last parting word, you know as you see kind of the bot economy. We've seen they got the bot store, I guess they have a hundred bots, they've only had it open for a very short period of time. You can buy, sell, free. What do you see kind of the next short term evolution of this space? >> I think that bots are probably worth somewhere around a point in productivity growth. Well, a point >> Not a basis point, but a point point. >> A point. That's what Makenzie says, that's what, I mean because this is allowing you to capture benefits that you should of and you haven't. A point in global productivity is about a trillion dollars. So then your question for the bot economy is okay, if the value of the bots is a trillion dollars, what portion of that can the bot economy capture? And that you know, I mean 20 30 percent is certainly a reasonable number to go look at. The real world lives over here, all this technology change lives over here, and bots are gonna be the bridge by which you bring those two things together. So yes, it should be big and growing for a long time. >> Well Bill, thanks for taking a minute. I really appreciate the conversation. >> Great, thank you. >> Alright, he's Bill, I'm Jeff. You're watchin' theCUBE from Automation Anywhere Imagine 2018. Thanks for watching. (electronic music)