>>live from Las Vegas. It's the Q covering AWS executive. Something brought to you by extension. >>Welcome back, everyone to the cubes. Live coverage of the ex Censure Executive Summit here at AWS. Reinvent I'm your host, Rebecca Knight. We have two guests for this segment. We have Satya Adric, Carl Adder Gala. Sorry, He is the VP single family technology at Fannie Mae. Thanks so much for coming on the show. Satya >>glad to be here. >>And we have Dave Baldwin, VP Architecture, Cloud Engineering at Fannie Mae. Thank you so much for coming on the show D thanks >>for having us. >>So we're talking today about transforming the mortgage industry through through the cloud. Fannie Mae is obviously a foundational part of the US home mortgage industry, and it's been around for a long time. But at a time right now, where there is just so much tremendous change going on in the industry, particularly with the emergence of fintech and other push button mortgage providers, talk a little bit about the last 3 to 5 years. In terms of the changes, you've seen two to the business. You want to start? >>Yeah, I will. So So when we look at the industry changes. What Fannie Mae does is mostly in the secondary market, so our core business hasn't changed from the point of taking the lone synchronizing and selling. However, in the mortgage industry, when we talk about the bar or experience and then the lenders how they have improved the experience across the board, I think is it has been a huge shift right three years ago. The discussion has bean always about Hey, can we do more reliably? Can we do more faster? Right? Those were the conversations, but now the expectations off our lenders and bottles have significantly increased. Right now, they're talking about user experience. How can we meet our bar or where they are, Right. So the lenders have got a lot of expectations on us in terms of how do you feel? Feel that that is the first biggest change in the realm off several of these, right? The 2nd 1 ese, the data has become the currency now, right? It has significantly improved our posture around finding about, um, their assets that income, their employment. Right. So you guys may have seen a lot off David surgeon. It is a product that we have launched in that well, so data revolution has been a big change. And then how we're utilizing that to serve Margaret's industry, our lenders and borrowers, thereby we also reduce the risk within the industry. Right? So those two have bean huge changes. Then there is a technology revolution in terms off AP eyes, Microsurgery says. How do I plug and play? How do we reduce my cost when I'm locking a bottle or two alone? Right. And these are the things that are lenders have bean pushing us on right? Reduced the cycle from somebody coming to the application to taking a loan, closing alone and delivering to Fannie Mae. Shrink the timeline and in doing it, reduce our costs. Right? So these are being like more and more expectations Have bean really set from the border for a few from the lender point of view on Fanny me and all our innovation. Our transformation is all about meeting them and also setting standard for them. What is great in this industry and that's that's what has been going on in the last 3 to 5 years. >>Yes, and that you just laid out a tremendous number of trends and all this disruptive change when you were trying to meet these new expectations from your lenders and your borrowers. Dave. What? What are the in making this journey to, from to to say, I'm sorry from to the Cloud, How are you thinking about these challenges ahead at a time where the user experience is so important? Data is currency and this technology revolution, >>well, it's a big change and, you know, and it's a change across people, process and technology. So if you think about it, what we've done is we've started to trade a new operating model, which really is a lot more engaging, and and it requires an uptick, a scale and really ah, a new way of working right. We've even gone as far as to introduce lean management in a tools and processes. But if you think about it, the people definitely have to change. If you think about it from a process point of view, you're you're really looking at reimagining the way some of the mortgage industry works right, because there's a lot of demand for it. At the end of the day, the customer expectations and especially If you go all the way to the borrower, the customer expectations is very different. You know, they're very they they don't understand unnecessarily why they would have to fill out all this paperwork, right? When don't you already have the information? And to sati is point about data. That's why it's so important to get that data together. Because if we can harness it right, then we can truly start to re imagine these processes and make it so much easier for a borrower nor a lender to work together and eventually work with us. So and then finally, you know, from a tech point of view with the introduction of the cloud, you know, that new foundational sort of technology that really gives you something to pivot off, you can really you can really start to take advantage of the micro service architectures and the new technical capabilities that can help make this really right. And so that's That's generally how we look at our digital transformation and and as you start to think about prioritization, how do I move those? How do I think about the applications that are going to change and how they're gonna neither either Transformer moved to the cloud. You really start to think of you know what business value and I'm trying to achieve 1st 2nd 3rd right? And then what applications won't make it, You know, they're gonna be completely redone. And what applications? Frankly, we're gonna have to move along with it to manage some of the dependencies we're going. >>So I think one more point I wanted and Rebecca is that when we look at this B to B businesses, they're very tightly integrated, right? Our companies have been integrated when we are extending out information explained, extending the responses in the past. Anybody talks about experience, right? It is about Hey, there will be there are technological glitches, but you don't want to impact big. That's used to be the norm. Not anymore. I think when we look at now one of the top customer slate, if you blink from the infrastructure layer point of view, there is business loss. People are not just looking for resiliency anymore. People are looking for fault tolerance, especially when it comes to the top to your customers. Right. So I think we can see the underpinning off cloud and also how we architect our applications to meet that kind of need. It's not just about being resilient anymore. Gotta be. You cannot lose a transaction. But I think those things have bean more and more that we're hearing from our customer base, and we feel like the cloud journey is going to be underpinning for these types of expectations from our customers. >>So how do you work with partners like Accenture in AWS? When you embark on this journey and think through the your business imperatives and think through your strategy, >>I think when when we think about our partnership's. First of all, there are a lot of partners that we have and that we've had for years, as we as we really not only do digital transformation, but you got to run the business, too, while you're doing this transformation. And so you know, when you think about it, the way the wake centers worked with us is you know they number one have helped us with a cloud strategy. So that's a very hard thing to Dio because you think about all the different personalities in your organization and all the people that you have to bring together. You know what Accenture helped us with. It is to really level, said everyone and get everybody on the same page in terms of, you know, where we want to go on how we wanna head on this journey. The second thing that they helped us with was really the program management. So that's a huge undertaking to write and given the fact that it's very different and these are new things that we're doing in our firm. It's good to have that external expertise that that sort of done it with other companies and they can bring that to bear with eight of us. You know, eight of us is is one of one of the major providers that we're using. Thio post a lot of our business applications, and if you think about that there, you know we're taking advantage of their technology. We're leveraging some of their pro serve professional service is thio, help us get it right and help us sort of not only with the implementation, but in some cases the governance and control frameworks that are highly regulated. Organization like ours needs So >>and I think if you think about this from the scale point of view, right? Everybody knows there is war for talent, right? We use our partners in terms of how can we scale these things that are new operating models? New technological? Because there is a change curl in bringing up the entire employees based without extent, These guys can be catalyst. In addition to that, they can be scaled provided us, right. I think that's how we can I use these, But it is action generator B s. >>This morning during Andy Jassy fireside chat, he talked a lot about the importance of innovation and experimentation and trying different things. How What's the experience of innovation at Fannie Mae? How do you innovate with partners or just thinking about all of the changed expectations? How do you make sure you are trying to solve the right problems? Describe your process creative process >>again, I think, um, when we I think about this innovation process and how we do water in Fannie Mae right three years ago, it is about Hey, how do we get our employee base to think about the possibilities right on Veran bunch of hackathons innovation days so that you get excitement from the teams, but in the last one and 1/2 year. It's more about innovation that can reap benefits, right? So we call it as focused innovation. We have, ah, clear cut Enterprise Innovation team. And they're on some of these innovation days and whatever have you within the within the firm so that you get the ideas and we have a process called pitch. So all these ideas feeding to lack of a better time a funnel where we have this enterprise innovation groups actually scan through the I. D. S and then can identify what things we can use and where we want to put our innovation investments. Right. So there is, ah, set off funnel requirements and gates we go through to identify Hey, this is where we want to do. And how we do is that Fanny Me is a lot more design thinking shop, right? So customer is at the center of everything. So anything we do, we will have some sort of research first, right with the customers and then how that might push the needle such that it can reach different boundaries through innovation. Right? So our processes cultivated ideas from inside. Also, look at what is happening with the trends. We have a strong strategy group. They're gonna look at this and our innovation team is always on the hunt for Hey, what is happening in industry in the cutting edge, How do you bring these three dimensions and then come up with a bunch of ideas? And then we have a funnel process where we identified what moves? What's this? What stays? Because there are other things that are at play. Is this innovation ready for the market? Now? Does it have to wait that sort of There are so many dimensions that going to that. But we have a structure process, and we have AH, dedicated team who can manage is that yet uses the creativity of the employees to be able to participate in animation. I mean, that's how we have a wall this process from. Think of the possibilities, too focused innovation. >>I think there's one extra point as well, like when it comes to technology side of that, it's it's creating a safe place for people to experiment, right, So we have a sandbox, the environment that we've created, an Amazon there in eight of us, and what we're doing is we're actually releasing some of the controls. I mean, obviously there's security and compliance, but released some of the controls and and just put a few guard rails in place so that people can experiment safely and not impact our firm, you know, in a very negative way. So >>talk about your employees and how they received this, this major transformation, and how are you receiving feedback in terms of their productivity in their engagement with the process? Dave. >>So you know, I would say this. There are lots of different types of employees, right? And like I said earlier, we also have as we're building the new, we also have to continue to support what we're running. So So what we've done is we've actually rolled out on South. We'll talk about it more detail because his team rolled it out. But, you know, but we have rolled out some training. You know, we've created a change management process, an organization right. Working with our human resource is so that we can up left, you know, sort of skills. And that's what I think. What's important is you're not going to be able to find the people out there to do everything that you need to do right. What's really important is creating those opportunities to carry the people that you have in your organization along with you for the journey as they learn you benefit right as an organization. So but salty should talk about some >>of the training. Yeah, so I take your question in two parts one. Is that how the employee base is taking the message of this district transformation or don't have right again? We have a compelling vision and mission like people that fanny man, they what? They take pride in fulfilling the mission. That's that's the 1st 1 along the way, when we crafted our message around why we're doing this. That is a lot more compelling. It is meaningful for our customers, our employees, right? So I think the messaging has been very important. Then, when you look at the things that we're trying to do, our cutting edge right from the employee point, if you it is a lot of excitement, because that keeps them at the cutting edge of what is happening in the world that makes them more marketable, right? Naturally, people are excited about it, but like any transformation, right? There will be camps off who will come across the change car up front like they're catalyst. Right? And then there are some in the middle and summer can a lagging right? But when we look at the entire gambit off the employee base, majority off them are. Hey, we are on board with this. We want to do it. We want to learn, How do we get there? And the company has done several different things to help the employees through this kind of knowledge cover I would call rather than the change career. We have a whole bunch of training plans that we have laid out. People have been wall until early taking. I mean, maybe a classroom training, maybe a self, sir. Uh, type off, download this particular module and then kind of read upon it and then also provide them to practice them with the sandbox. Right? So all these things have been done. I think one challenge we had actually facing now is that we can train them up pretty easily if we haven't put them in a place to practice it. Then it kind of fades away. So we're now kind of trying to see. Okay, let's identify groups off people. Give them a tool where they can assess for them their own self. What I wanted to learn such that I can become that and then be eligible for doing that right so that now they learn. And then they're put in a role on a project that they can actually practice on. So we are in that posture of that right now. So I think, but employee base is really excited about this, >>So I want to. I want to end where we started where Sati described the myriad changes that are taking place in your industry and getting back to your your cause, which is helping the customer buy a home, get it, get it, get it more easily, qualify for a loan. Can you think about the customer experience of the home buying process 3 to 5 10 years from now? And how it will be different as Fannie Mae embarks on this on this cloud journey. Do you want to start David? Just think. Look into your crystal ball >>and it's great. I wish I had a crystal ball. That would be great, but but you know. Look, we're making significant advancements, you know, working, working with our customers, taking that customer first mentality. And, ah, and and, you know, the mortgage industry itself is right for a change. I mean, you know, and and we're in a good position to really help and drive a lot of that. So my expectation, if I were to look out, I would expect to see a world where you know that borrower experience gets a lot better. I mean, one of the things we've learned to our research is that you know what is it? 40% of people actually cry as they're going through the mortgage experience, >>and they're not tears of joy. No, it's actually, you >>know, tougher to get into a tougher to think through the mortgage process, you know, and really take that big leap than it is to, you know, our Cielo tells us all the time than it is to actually apply for college. It z, it's often on bigger life event our goal. How do we make that simpler? How do we make people have a much more pleasant experience? Right? Waken do that with our data. We can make sure that they don't have to fill out those amazing forms. Heck, find the information. Sometimes they don't have it. You know, we're in a better position, right? You know, really? Get Teoh. You know, I can't promise a single click experience, but we're all gonna try to aspire to that, because that's what the customers out there with their cell phones and their technology or used to right. So we've got to get at least somewhere close to being there. >>So in the bottle, it expedient sight. I think we can even now see one tap market. How do we get them right? I think that's probably not too far. It's probably within two or three years. That's if I were to think about that. But if you want to think about 5 to 6 years, 10 years, if I am an individual driving by a home and then take your phone and say, Hey, can I buy this home? That should be able to tell you this is your lender and then go. That's right. And again from Fannie Mae, a point if you re help the lenders and they helped the borrowers threat. So through this transformation, what we're doing is that set up an engine that can be nimble, that can move fast. That runs with the low investment so that if we were to pivot, do things testing, learn and then change your game. We are fully in the position to be able to do that, right So and however fast, fast, you can experiment, those many different ideas will come out, and then some of them will reap fruit. And all of these for two things, like for our customers. How do we benefit our company, Fannie Mae? And how do we move the needle in industry? I think these are the three things that we want to achieve through this transformation. And we're building an engine to be able to do those types of things. I wish I could say this is one thing we would do. That's not what we're trying to do. Being a position where we can move quickly, we can lead industry. We can set the standard and then make good for the good for the American house. So that's all stories. >>Exciting times. Thank you so much. Both for coming on the Cube. Satti on Dave. Thank you. I'm Rebecca night. Stay tuned for more of the cubes. Live coverage of the Ex Censure Executive Summit coming up in just a little bit.

>>live from Las Vegas. It's the Q covering AWS executive. Something >>brought to you by extension. >>Welcome back, everyone to the cubes. Live coverage of the Ex Censure Executive Summit here in AWS. Reinvent I'm your host, Rebecca Knight. I'm joined by Tristan Moral Laur said. He is the managing director. North America Intelligence Cloud Infrastructure. Thank you so much for coming on the show. >>Thanks for having me, Rebecca. >>So I know that your primary focus is cloud management and optimization. Tell our viewers why. Why those air? Two critical things. >>They're two very important things. That cloud is wonderful. It's full of innovation. It's It involves all the time. It's wonderful for developers. They love to leverage this. There's broad implications for I T departments. I T departments are used to buy in Big, bold Guy T service is every three years they park it and then they renew that five years later. So from how do you constantly consume the clown an innovative way, and additionally, while the developers are enjoying the service is at the enterprise level, there's broad implications on the tools. The skill sets, the load that you're putting on the infrastructure on the network on the security. And so you really have to benefit of the clown to benefit of all the innovation. You have to take a step back and say, What does it mean to run in the clown and to manage and optimize it? And that's why we call it run different because you have to take it completely from the ground up and rethink it. >>Okay, so run different. Describe what this means. What? This what this is >>So we look at run different as five core pillars. First, you have to manage it, of course. And that doesn't go away because you put an application in the clown doesn't mean you don't manage it. So you have to manage it. The tools it, Sandra, you have to optimize it optimization if cloud is all about innovation. And every day in this morning, we heard all source of new innovations come out from quantum computing to contextualized. Aye, aye. Two new types of storage. You now have two on board this into your environment. How do you optimize it? The thirties? You have to consume it so you have to consume differently. It's completely changed. Procurement departments have to adapt to it, the security framework has to evolve. And finally, the governance across all of the cloud that you're consuming at the enterprise level has to change. And those five pillars are critical to what we mean by run different. >>So we're going to get into all of these in just a second. But I'm your premises that the old way of doing I t doesn't work anymore. So when you explain this this approach in this strategy of thinking in this new way, is there any pushback? I mean, so much of technology and new strategies and approaches is not necessarily the technology itself. It's the it's the change management. It's the people. So with the implication that your way is not gonna cut it anymore, it's wrong. How is it? How is it understood in the organization's? It's >>in many cases, not understood, because in many cases people look at the individual technology and how my using this individual technology. And this morning, as of this morning, a lot of clients we're looking at, how do I use these widgets? Better use? That's not the point. The point is, if I'm there, I am the belief of why I'm moving in the clown is not for one particular capability, but the belief that the kid buildings are going to get better over time, better operationally. So developers are going to get new features and, by the way, better financially, because if I'm using the right innovation financially, it gets better over time. So you're moving from very static environment applications that don't move to a very dynamic environment, and that is a complete shift in mindset. It's a shift in mindset for the developers, for the people managing applications for procurement departments who now have to buy something every day. And so the change management of the enterprise is very complex because, by the way, you can't completely over rotate. Just because you're moving A S a P application to the clown doesn't mean you don't manage it anymore. You still have to make sure that your piece system is operating properly. So that's what we mean by a multi mode operating model is across the spectrum. You still have to have the more traditional management, but you have to evolve it on an ongoing basis, and that is a complete shift. Your workforce has to change all the time this morning, Seo should have woken up and said, I'm gonna use ultra warm. I now need skills on that. I now need tools on that, and so that's a complete shift, which is very difficult for enterprise at a large scale to adapt to and embrace. But they have to. If they do not, they won't benefit from the clown. >>So let's let's go through these things. Let's start with Cloud Management Service is tell it. Tell us, Tell our viewers a little bit about that. So, clown >>management, The wonderful thing about the clown is you can automate it, and so you can now automate the resolution of incidents. Frankly, we don't care about incident management anymore. If something fails, we just spend something else up, and it resolves itself. So it's much more about how do you make sure that things are automated so that there's no human intervention from a When something goes really wrong and you need to do problem management, you now need different stead of skills. So instead of having the old network skill and storage skill and operating system skill, I need an AWS platform skill, somebody that can engineer the application from top to bottom, a full stack engineer on that platform. That's a completely different type of skill. Number one and number two has to evolve over time. So how are the engineers at any client or 90 department are going to learn about how to manage the new quantum computing that we heard about this morning or wavelength and enable five G's so those skills normally have to be different and platform enable. But they have to evolve over time and so managing the clown that it still requires skills and tools but that have to evolve and change over time. >>So, as you said, C I ose and CEOs air saying, Wow, I have a lot of work to do to make sure my work versus up to speed um, cloud optimization surfaces, yes, he said. So >>that, to me, is the fundamental shift. If management over time, hopefully if fully is automated and that function shrinks to almost zero, what now becomes his cloud is available to all the developers. The problem is, they're consuming it as much as they want, so you have to shift from fixing your problem to fixing the consumption um I'm making sure that I am I using the right type of service. So instead of having a e c two instance on it in a database, am I using RD s instead of R. D s? Am I using Lambda instead of Lambda? Am I using fargate? So am I using the right type of service for my application and for my business? And that is constant optimization to drive the right service. And when I'm consuming too much of my identifying that consumption event, um, very recent example. Ah, client of mine explained to me how at Christmas one of his developers left a key out in the open. Somebody used that key to spin up a bunch of aws instance to mine. Bitcoin. Now that's not a incident. The system's working fine as advertised, so it's not a incident. The rial idol term. It's an incident in the terms of its a consumption event that I have to catch and identify. That is the shift you have to manage the consumption in real time, not the incident in real time, and that's what optimization is all about. >>But but then there's another consumption element to it. too >>There is because procurement department's used to buy things on an annual basis. Sometimes if every five years, they would pain along with a bunch of hardware and leave it sitting in their data center. Now they're buying things every month. If you take X century, for example, every month we have 900 million lines of bills for our cloud providers like sell only processes. What, 64,000? You have toe have special tools. How do you reconcile this? How do you translate these bills back to the application owner so that they drive the right consumption? How'd you align it back to the business? All of those air new features of the procurement department that has to exist in the i T department to deal with a clown. >>So next is security. And this is, of course, on every ceos mind. Right now. How do you ensure security compliance clients, but also secure, Secure? >>So how is it secure and how do you ensure security compliance? Um, the great things about the clown new kid abilities have security embedded. Unfortunately, clients realize that they can't outsource security. That is always a responsibility. That's a board level responsibility the CEOs are accountable for. So how do you relate the security component that is in the cloud versus the security component that you're still responsible for us, the C. I O. And the default security features and configurations of the cloud service is may or may not be aligned to your own security policies. So as you using the cloud, you have to align their security to your your eye tea estates policies, and you have to monitor it in real time. So it becomes a monitoring of the security feature and how it's complimentary to your policies, as opposed to driving and insecurity individually for every widget it evolves over time. And as your developers consume, news service is you don't have control over that, but you have to monitor it so you can address any shortfalls as they as they calm and as you identify them. >>So the final element of this this approach is cloud governance. How do you define this? >>So cloud governance? What's what's fascinating and one of the big lesson learned from this morning actually is you are not going to go to AWS to be public club. You're going to AWS for the cloud. With outpost now being generally available, you may go to AWS for private or public and now, by the way, for quantum as well. So even if you have one primary cloud provider and let's say, state of us or or another, you have to manage multiple cloud platforms and you have to govern it across the platforms. Developers don't care where they're consuming it. They just want it available. And that governance across all the AWS clowns, in most cases multi clowns, is critical to get that total visibility of your entire estate. And so that's why that fifth pillar is critical in a foundation of all the others. >>So this is this is really interesting. Can you give us some examples of clients that you are already using this approach and and how it's having an impact on their businesses? >>So we're using this approach at all of our clients, so we fundamentally believe that is how you have to manage it. And it's no longer just a fixing the incidents. It truly is about automating and optimizing. I think the best example is Accenture. We've moved 95% of our estate in the cloud >>your own use case. >>We are. And I could name a lot of clients, but centuries our best example. Because we run the risk and being the cloud to completely over consume. And when we spend, you know hundreds of millions in the clown, you have to manage that very, very carefully. Are you using the related skit build these? Are you consuming it properly? And how are we dealing with the bills? In fact, this framework was built on the lessons learned from our clients. But really, from what we did internally to Accenture, >>So other than implementing run differently, stat, What is your best advice for organizations that are really looking to have a more organized and systematic approach to this? >>Yeah, I think clients will have to one every clients on a big clown journey. And I think what we're seeing is clients are accelerating their clown journey. They have to make a real decision. Run different is a framework which way advise client. Either they could do it themselves, and they have to adopt this this concept or they can use 1/3 party. Important concept is if you want to benefit from the cloud it evolves. If you are investing in your tools in your skill sets, we will absolutely support it and encourage it. But you have to understand that that is an ongoing investment. Every year you have to update your platform. Every year you have to update your skills. So some clients air fully committing to that our technology companies at the core and are making those investments. Other clients realize that that is something they would prefer to use 1/3 party for. And they come to a number providers, including ex center. >>Well, Tristan, thank you so much for coming on. The show are really interesting conversation. >>Thank you so much. Rebecca. >>I'm Rebecca. Night. Stay tuned for more of the cubes. Live coverage of the Accenture Executive Summit.

>>live from Las Vegas. It's the Q covering AWS executive. Something brought to you by extension. >>Welcome back, everyone to the cubes. Live coverage of the ex Censure Executive Summit here in AWS. Reinvent I'm your host, Rebecca Knight. We have three guests for this segment. We have Fang Deng. She is the big data and an Advanced Analytics program. Lead analytic Seo hee at Novartis. Thank you so much for coming on the show. Thank you. We have low eq zero. He is Novartis head of Analytic Seo Hee. Thanks so much. Look, and Vika sinned. Wan Hee hee is applied intelligence delivery lead at Accenture. Thank you so much. Thank you. So I want to start with you. Look, no. Novartis, of course, is a household name. It's one of the largest pharmaceutical companies in the world. But that left you to just walk our viewers a little bit through your business and sort of the pain points you were looking to solve with this journey Thio to the cloud >>you think you ever care? So I think if I if we look at the company, I think Wayne realized that it is more and more difficult to bring new trucks to market, so it takes about 12 years and on $1.2 billion to find a new trick. So at the same time, we see that there's more and more patient that need access to medicines. So in the last two years, I think we tried toe clear the new strategy where we're trying to re imagine medicine for user's data and technology. So in 2018 we've recruited a new studio that's came and I tried to build a digital ambition which is around fabulous, which is the innovation, the operation and the engagement on the innovation. What we're trying to do is to find new compound, will application off existing compounds into our business, make sure that I think patients can get access to drugs much faster and earlier on in the operation. We are trying to optimize the backbone off day to day processes, beat in the manufacturing or in the supply chain, or in the commercialization to ensure that the patient also get access to that much faster in the engagement. We're trying to healthy a cheapie and the players and then the and the patients to better understand the tracks reproduce as well as on the medication they need to have to receive treatment. So if you look at these three pillars, the cloud strategy is an essential portion of it. Because in all of its processes we have a lot of data and full cloud. I think we can make use off his data to help to innovate, open, right and engage. >>So as you as you said, it's really about reimagining medicine. I mean, from the drug discovery process to how it's helping patients live, live longer, healthier lives. Thanks. So talk about the vision for the Formula One platform. >>Yeah, aside, like a mission before we trying to re imagine our products for the patient. And we're trying to use more the more data history data and also the public data try to support our products. And the Formula One is our future enterprise data and the next perform for our new artists. So our objective is trying to love you all the new technology and also trying to consolidate over data in our Macleod and build up this platform for the whole notice Users support our business, do better products full patient. >>So when it comes to these these new new platforms, new technologies that are being introduced. We know that oftentimes the technology is the easy part. Or at least the more straightforward part I should say. But it's it's sort of getting people on board the change management. What are some of the challenges that you that you know of artists faced in terms of of the culture and the skills for your for your workforce? >>So if you look at that, the are in disgrace, very traditionally nature. And when we embarking the details confirmation, I think the first thing we had to change the culture of the company. So when you when you listen to our CEO, I think you tried to promote this invoice culture where all of us are Syrian leaders. And then we walk, you know, as a thing as an organization where we try to help each other and more and more collaborate when it comes to digital transformation. When we started this having this period, we've realised actually that workforce was not trained, so the first few things that we did disease is a tight wire new workforce, but also try to actually identify the advocate ambassadors. I could go and then go into residual confirmation early on to be able to help and to guide the office to get for that. So it's actually it's totally immaterial, Johnny. And then we are now in the second year and we've seen already a tremendous four guys, right? >>Can you describe some of the changes that you've seen him? I mean, I'm really interested in what you talk about. The ambassador's, the people who are going to spread the good word. What are what are some of the changes that you've seen in your workforce? Yeah, we can mention >>that. It's like you mentioned before. Um, like, talking about regarding overall catch a bus back to tried to leverage a new attack. Knowledge like the delivery perspective. We trying to do more automation, and the May 1 side is trying to get more efficiency and also another side. Try to ensure the intern responsibility for one product to be produced and also at the same time, let me through more automation to think about this secret inside the compound inside. Help us a lot of in pulling that part also, because >>maybe I can compliment that so I think if you look at it when the initial studying part of our journey, I think that a lot of people were reluctant to go and then tie to work on a cloud and to work with digital technology. So we found few projects where we felt there's a good ready for money. And as we can deliver fast in fact, Andi to things like, I don't get reviewed t piece every. Make sure that when we went, our field falls, go then and talk to the hippies. They know what to talk about an orphan, and then which format. We also look at that we can reduce costs internally and for the food, different projects and then on product that we've established, we build credibility within the organization that helped to disseminate the cultural transformation. >>So once others air seeing, seeing the benefits that that captured, they're more likely to to feel good about the cloud work. >>Yeah, that's that's the true and also notes of the news. Things like our teams, they are interesting about that. You see more and more people talking about our driveway and also talk about the UAV's and how can we improve the did he re efficiency and the same time is come back to say that teams think about how to make themselves to be a product owner and the product the way of the great. Let's the glistening for the whole team >>because I want to bring you in here a little bit. So talk to me about how ex Center is helping Novartis, particularly in in this eight of us. Caught initiative. >>Six incher is a leader in business and technical i t transformation programmes. So what we're bringing on the table is in the expertise with not only the technology and the AWS elements, but also the business and technical transformation expertise that have we have over the years in the firm. On additionally, I think you know, it's not only about technology change. As you mentioned, it's all a lot of change and operating model and and also kind of working with a very blended team. Across that expertise and experience is what you bring to the table >>a blended team, culturally, regionally, actually, all of it >>one of that belief. I mean, just to give an example. We are working across steams in roughly about six geography ese from various cultures. Where's countries? And it's it's, ah, various time zones, which makes it quite challenging to make it all work together. So you started the journey. I hope you succeed in it. And, uh, you know, it's working well, so far, >>so Cloud is is really a megatrend right now. What are the differences that you're seeing across Regions, countries, industries? >>So I think it's this many answers many parts of the answer to the question. So I think if I talk about, um, industries So you know, initially when clouds started, we had seen a major up take off the cloud technology and the company that manufactured the clown technology and telecommunications, and you know where the older infrastructure and technology aspects were, Whereas companies like health care and media and metals and mining, We're kind of behind the curve in adoption rates because off their respective, you know, concerns around compliance and security of data. But I think that trends is slowly shifting. US. Companies are becoming more open. I think I've seen how the public cloud has matured. The security models, you know, are speaking for themselves. People can understand the benefits from moving to the cloud in terms off, you know, cost rationalization from producing maintenance costs, focusing their proteins on things that they were not able to divert their attention on. >>The fact we had, I think I will say for me and then where I've seen a Novartis if it is access to innovation. So I think loud offering brings a lot off innovation at happy face. That's one hand and also access to extend our collaboration. So when you're in, you know, inside focus I think the relatives from over there wants to walk and collaborate with you. But when you work on the cloud, everybody goes on the cloud. So that's really a stream manifested ate a collaboration with Nextel Partners. >>So how is that changing the culture of Novartis itself? In terms of there, there are more opportunities to collaborate. And it also is maybe changing the kinds of workers you attract because it is is people who want to be doing that in their day to day. >>Well, if you look at it, um, in the past, I think we used to have our own workforce, and then we tried to do a lot of things with our own workers, but I think he's in the on Monte. Workers are full of us, so we have more and more partnerships being announced, and this publishing, I mean used actually to help the company to in revenge himself. So that's actually on one hand on the other side. As you said, I think that to attract with talents I think you need. You also need to have a different future. But you need also to be able to give them the flexibility to work and do the things they like, and we're in a context and a framework. >>One of the things that we hear about so much at the's technology conference is this buzzword of digital transformation and of artisans obviously embarking on its own digital transformation as well as his journey to the cloud. There happen. They're powering each other, they're accelerating each other. How would you describe what is happening to the industry and to know Vargas with it within this, the pharmaceutical industry? >>Yeah, I think, based on our knowledge, to send the why this may be the first. The company can't be trying to build this kind of enterprise level data and also an Alex platform, and based on that, we will be able to counseling date off the history potato intended date on public date, huh? And the Human Industry Day. Then they tried to help us to produce the better products for the patient the same time it gave also the team a chance as you mentioned before, and the look at former more opportunities and the China to leverage in your technology particles of Kayla. >>It's also changed the way that we work every day. So if you look at it now, um, we won't be virtual assistant. We I think we use machine learning elements politics to be able to talkto you are a cheap piece. We actually monitor clickers, Kyle real time having using common centers. So every single day, I think the use off, digital at work and atom in the physical man thinks. And I think we have seen that the adoptions has increased since we have I ever to launch successful products. And I think >>one of the things which, which I really like about working in the bodies, is also I think there's there's an ambition to drive business value quickly. So you know you take a very agile use case, best approach on things rather than having to wait for very long years of time. Plus, the company kind of encourages a culture which is based on mutual cooperation and sharing knowledge, which is great >>because Novartis is really on the vanguard of companies in terms of how much it's embraced, the cloud and how much it's using it. What do you think? Other companies, pharmaceutical companies, but maybe even in other industries as well could learn from the nerve artists example. >>I think one thing people really shy about is, you know, when they moved to the cloud is the security aspect. I think what people probably had failed to realize in the past that there's been so much developments on security in the public cloud, which has bean key focus areas, something nobody's has taken the challenge and has understood that very well. And I think companies can learn from all the different aspects of security that you know were built into our entire transformation work, starting from ingesting data, the user management to access and all of that thing, so that's kind of one thing. Similarly, compliance related aspects as well, you know, So we've g x p compliance is at the core off how we're building our solution. So I think on dhe, if you understand how we built the rules around compliance. But in architecture, I think couples can learn from that a swell and build that is integral part off your not only technology solution, but the process that goes along with it. >>We started our conversation talking about Novartis and its quest to reimagine medicine. How How do you think that your industry is gonna look 5 10 years from now? I mean, the drug discovery process is slow on purpose. I mean, we need to think of patient health and safety for most. But how do you think it really could change the course of how we treat people? >>If if you look at it is more and more treatment required that actually I used and required data as a service or are being actually process for data. So when I am, when we look at the things the way that the industry is changing, I think the times to develop drugs, yes, takes longer. But I think for your use off the data that you have. I think you can try to reduce I cycle. So one of the objective is to reduce the cycle by one firm. Between that, we could bring the day. Is a new director market in eight years, rescues 12 years Today. The other thing is that way for user's data. You can monitor them patient, and you can recommend it the treatment of 80% off foundation. They don't go in and finish her treatment. So I think if we can show the audience to treatment, then there's a lower risk off the admissions to the season and sickness that they have. >>So it's not even not not just Novartis seeing the value of the date. It's the patients themselves, efficiency >>and the d. A r C as well, right? Because I think if you're if the situation is not six and I think the insurance doesn't have to pay. So I think all the value chances is being comes from >>well, sang Loic, because thank you so much for coming on the Cube. It was a really fascinating segment. Thank you. I'm Rebecca night. Stay tuned for more of the cubes. Live coverage of the Ex Center Executive Summit coming up in just a little bit

>>live from Las Vegas. It's the two covering AWS executive. Something brought to you by extension, >>everyone to the cubes. Live coverage of the ex Censure Executive Summit here at AWS. Reinvent I'm your host, Rebecca Knight, and we're kicking off two days off Walter Wall coverage here at the Accenture Executive Summit. Joining me today is Key Shore, Dirk. He is the global lead growth and strategy and Cloud Attic Center. Thank you so much for coming on the Q. Thank >>you. Thanks. Very nice to be here. I'm absolutely excited to be here on dhe love to talk to you about our new platform. >>Exactly. So the thing about Cloud and then this is this is really the topic of the day is that it presents this opportunity to drive innovation and power, business agility and to reduce costs and to streamline operations. But with that tremendous opportunity, there comes this really over abundance of choice. How? Let's before we start talking about your new platform, talk about how you think companies ought to start to think through these multiple decisions that they have to make when trying to decide the right cloud solution. >>If you know, we actually talked to our Lord for clients we work with. And when we actually looked at, you know, the cloud adoption among enterprise is only 20% of actually adopted cloud. 80% of the enterprises are looking to see how to leverage it. Now, when we talk to our own clients and then we figured out, you know that you know, what is it that is challenging them to get the cloud? And we also had, uh, data points, which existed A 2/3 of them are not seeing the full value off what they need to expect from the cloud. So these challenges were in front of us, and we really wanted to help our clients. And if you really look at the complexity that is that is there today in terms of choices, there are multiple options. Do I go public private hybrid and our clients a challenge. A paralyzed with all these choices. And how do I How do I build my enterprise? You know, earlier it was all about just infrastructure. They're not the enterprise applications went to cloud. Now they want to run their business in the cloud. If you're betting your business in the cloud. You really need to be sure it's not just a business, Lee deciding. I want to be in the cloud for this application. So when you have that strategic choice, you really need good advice and they're looking at us like, you know, Hey, sure, Help me, help me decide. Help me figure out the business case helped me plan. I need to see what are the options and what is the right choice for me. That's a plank. So that's where we're willing to help. And that's the context. And that's the genesis off. Why we thought about a platform like my name is about navigating this complex city. Life was simple earlier. Now >>it's a little bit >>complex, and we're helping you navigate that complex. >>So you've painted this picture of companies. As you said, only 20% have adopted the cloud. Many have yet to see value from it, and they are paralyzed by choice. So you've created my now tell us more about mine enough so one of our >>clients are all about I want to get this >>right the first time, >>so they have tried multiple times and and there's a reason why only 20% of their they've tried it multiple times. There had some challenges. Ah, lot off. Our clients want to get their data application aspect and strategy right for the cloud. They want to get the right solution there. Bean challenged with the right solution. What is it that is gonna be in the cloud, or is the architecture looked like? And they've not been able to visualize it until unless they put hundreds of people on the ground. You actually make it work if their performance challenges. So let me just step back a bit where, you know, you had your application running for 10 years, and suddenly you're taking to Cloud doesn't perform the same way in the cloud as it was performing in a data center. So these challenges are to be assimilated for our clients. So one of the aspects in supporting hundreds of people on the ground for 6 12 weeks, Why can't I do it in a day to figure out how to assimilate this and that is the power of minor were able to figure out the right architecture, the right solution, and simulate that for our clients to visualize, you know, think of it like you have a new home and you >>want to >>kind of figure out How does that new home look like? No. Does the kitchen look different? You want to visualize it? Would you go to a new home without a plan? Would you go to a new home without an architecture? And what if I can give you a three d simulation of how that whole plan looks like? My nap does that for you. My now helps you navigate through that architecture recommence the right solution. Then you can visualize. Oh, this is the right thing for me. Obviously, you have a lot of constraints. You gotta get your kitchen stuff, right? Bedroom stuff, right? How do you bundle things? Very similarly, Adi Bundle applications. How does it look there? And that's exactly what my numbers. >>I'm thinking about it in terms of the way that they trained pilots in this in the simulator atmosphere. So tell it, how does it work? So let me give >>you a gamut of things that we do. So a lot of clients asked me, Hey, you know, I'm talking about 80 person who are not in the cloud is their business case. So I had to give them a view off. Well, it all comes down to What is the financial financials off it? Is it the five year run? You know, Is it like, how much how much I'm going to say you're one? Is that your two year three? I was gonna back my bottom line. That's the first part. Then it comes down to who do I go? It, You know, what are the choices I have? Then it comes down to, you know, I'm taking my say enterprise application to cloud. What is the architecture looked like today? What is the architecture looked like in the cloud? And what is the architecture looked like two years down the line, which includes Arman increase customer base. I have tohave Ah, lot more users that are gonna be added to my enterprise application. I need to see what that architecture looks like. It's one click of a button. My now gives that to you. And a lot of my clients asked me how long is it gonna take? It's a very simple question, but then you gotta figure out how you bundled applications. How do you take the migration plan. Then you'll have some holidays where you don't want to do anything. You want to stop the business while they're doing your cloud migration. So we actually give you a migration plan coming out off. It is your what we call this bill of Materials. Essentially, this is exactly what you need for you to be in the cloud. That plan is what minor gives you. And then after that, you're gonna execute, and then we have ability to manage it through our management platforms. So minor helps you and therefore phases, which is discover, assess, architect and similar it and then you actually do the migration, and then you do the manage part. So the discover assets architects simulate, which is what I've been talking to you about today is what might have does. So it helps you discover the infrastructure aspect application aspect, date aspect it will assess based on your needs, what you need. Then it'll architect it for you, and it'll also assimilated for you. We have not had a platform that helps you simulate things in the cloud in applying conversations. So this is something that plane's value. I have a lot of planes across Jim, Japan, Spain, all over the world, reaching out saying, Hey, I really need help. This is exactly what I was looking for and that's that's how these time conversations are going for us. And they're like, I needed to be part off your core aspect, how you deliver these things. So that's how we do workshops with our clients. We can work with them and say, This is how we do this And once they get comfortable So the 80% of the people are waiting for some comfort level disk, Use them that comfortable that Yes, I know what I'm doing. These guys know what they're doing, and I feel I can go back and run my business there. >>So I mean, as you said, so many of them are paralyzed because they want to get it right the first time. So So my novice, really giving them the comfort level to make these decisions? Or are they then really, just understanding what they need and then how to think forward in terms of creating that plan. >>In Accenture, you have done 30,000 projects in the cloud. We know what is right. So based on our depository off projects that we have, we know which architectures work. So we >>have >>an artificial intelligence engine which actually sister these architectures and then recommends what is right for outlined. So essentially, the plants have, ah stronger affinity toe what works so essentially, when we recommend to them you're saying, Hey, you know, this is something that worked at this client E, which is what works a client. So we are reusing a depository off reliable, credible architecture that supports the current line needs from a depository of the existing what we call as working architectures that is out there and essentially this ability to kind of learn. Obviously we will work with the client. Things can still change, and then we can off make sure that the right thing goes into the depository, and the next time we come back and recommend toe the 3001st client, we know what works and that that's exactly the power off. It is the ability to learn ability to understand and ability to recommend. I'm just keeping it simple for our clients to understand so that they don't have toe get Swan with the complexity of cloud you just have to navigate this. >>I mean, it almost is the best practices machine in the sense that it really understands industry to industry, company to company, the right kinds of architecture. >>So, for example, in the business case, so we have reportedly off costs for all the different industries. So when my spin exceed, the benchmarking costs for airline industry is very different from the bench marking cost for utilities. So when I prepare a business case, I'm looking through the depository off my industry data that we are working with our clients based on that industry data actually build the business case. So it's not a business case just built on very much off a data center because the cost off employees the capital cost the operation was very different for different industries. So you lied to consider a 10 industry angle in terms of how you estimate the business case. Coming out of that, we have the ability to estimate so we also have aspects where a lot of clients don't have eight and weeks to decide. The board is asking them, Hey, what you gonna do? So we have the ability to have a business case for the strategy deals that we say, and we're able to very quickly revert back because we have a lot of repositories of data that we have with us. That helps in that conversation. >>So when time is of the essence, this is what matters. I read an article that you wrote recently for ex Center. I believe it was an ex center block where you talked about the hype around Cloud and how companies were so eager to get on board with Cut With Cloud because they wanted greater efficiency. They wanted to be able to innovate more quickly, and yet it wasn't happening right away. I'm I'm wondering, where is the mindset right now? Are our company's understanding now that it is going to take time to capture the benefits? Or how would you? How would you describe the client mindset? So I would say >>they're two different generations of planks, clients who are already there and clients for getting there. The planes are already there. We're looking at aspects of transformation elements. I want to do my eye. I want my data analytics in the cloud, so we're helping them. Its second generational elements of cloud It's not just about moving your application we're talking to them about, you know, how do you run your business in terms of recommendation engines that you have in the cloud? So what do you need for the evacuation? Cleansing off data elements off it, essentially taking your data to the cloud. Now there are first generation aspects who are almost around data center aspects. You know, they want to get rid of the data centers. They want to go into the cloud. So my now helps both of them. My never helps clients who are essentially navigating through the cloud for the first time gives the more confidence, and they have that kind of getting the help of our collective, which works. And for the first condition, clients were already there in terms of in the club. We're helping them transformative aspects in terms of future systems. What for your future systems looked like, and cloud is an enabler for it, whether it's boundary less adaptable are radically human element off what a new application would look like. A business would look like you need to have flowers, a foundation elements for those those clients are in the 20% You're telling them Hey, cloud, you're already in the foundational aspect of it. Now you need to build boundless applications. Now you need to build adaptable. Now you need to build radically human applications. So how do you build radical human applications? You gotta have the eye when you have to have a I you need to have data. How do you get data? You need to curate plans and basically capture the data that you need so that you can build a re engines on top. So those are different levels of conversation with different maturity off up lines. But we're happy to help them in either of the spectrum's, because a lot of our clients are looking at obviously vetting their business on the cloud now. So we are looking for strategic partners for reliable partners who understand that industry, and with 30,000 projects, we >>are we are >>helping our clients make those decisions. >>So beyond making sure that we're talking about the 80% that are not yet there but our but our curious cloud curious beyond getting mine off platform stat, What is your best advice for those companies right now? >>So what we tell her clients is that you need to look at the end to end aspect of cloud. Do not look at it as a single application going to cloud. So when we talk to our clients way, look at generation, they're doing a lot of the transformative elements is about future systems. We start our conversation around your future systems aspect off it, and then, obviously clouds and enabling element of foundation really meant to get you there. But then essentially, if you want to run your business in the cloud, least the things you need to do. So the transformative aspects is what our clients are willing to work with us. So we tell them, Don't just take it to the cloud just from a obviously cost perspective. Obviously, you will gain a lot from that. But you also need to look at what you want to do in the cloud. It's not just going through the cloud. What? What do you want to do in the cloud? >>Well, key. Sure. Those air. Great great words of advice. Thank you so much for coming on. The Cuba was a pleasure having you. >>Thank you very much. >>I'm Rebecca night. Stay tuned for more of the cubes. 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