>>Hey guys. Good morning. And welcome back to the cube. Lisa Martin here with John furrier. This is the Cube's third day of Wal Dal coverage of VMware Explorer. We're very pleased to welcome one of our alumni back to the program. Chris Wolf joins us chief research and innovation officer at VMware. Chris, welcome back to the >>Cube. Yeah. Thanks Lisa. It's always a pleasure. >>This has been a great event. We, we, the key note was standing room only on Tuesday morning. We've had great conversations with VMware's ecosystem and VMware of course, what are some of the, the hot things going on from an R and D perspective? >>Yeah, there's, there's a lot. I mean, we're, we have about four or five different priorities. And these look at this is looking at sovereign clouds and multi-cloud edge computing, modern applications and data services. We're doing quite a bit of work in machine learning as well as insecurity. So we're, we're relatively large organization, but at the same time, we really look to pick our bets. So when we're doing something in ML or security, then we wanna make sure that it's high quality and it's differentiated and adds value for VMware, our partners and our customers. >>Where are our customers in the mix in terms of being influential in the roadmap? >>Very, very much in the mix. What we, what we like to do is in early stage R and D, we want to have five to 10 customers as design partners. And that really helps. And in addition to that, as we get closer to go to market, we look to a lineup between one and three of our SI partners as well, to really help us, you know, in a large company, sometimes your organic innovations can get lost in the shuffle. Yeah. And when we have passionate SI that are like, yes, we want to take this forward with you together. That's just awesome. And it also helps us to understand at a very early stage, what are the integration requirements? So we're not just thinking about the, the core product itself, but how would it play in the ecosystem equally important? >>We had hit Culbert on CTO, great work. He's dealing with the white paper and cross cloud, obviously vSphere, big release, lot of this stuff. Dave ante had mentioned that in the analyst session, you had a lot of good stuff you were talking about. That's coming around the corner. That's shipping coming outta the oven and a big theme this year is multi-cloud cloud native. The relationship what's one's ahead. Bleed dog. No one, you kinda get a feel for multi-cloud. It's kind of out front right now, but now cloud native's got the most history what's coming out of the oven right now in terms of hitting the market. That's not yet in this, in the, in the, in the numbers, in terms of sales, like there's, there's some key cloud native stuff coming out. Where's the action. Can you share what you've shared at the analyst meeting? >>Yeah. So at the analyst meeting, what I was going through was a number of our new innovation projects or projects. And, and these are things that are typically close to being product or service at VMware, you know, somewhere in the year out timeframe. Some, some of these are just a few months out. So let me just go through some of them, I'll start with project keek. So keek is super exciting because when you think about edge, what we're hearing from customers is the, the notion of a single platform, a single piece of hardware that can run their cloud services, their containers, their VMs, their network, and security functions. Doing all of this on one platform, gives them the flexibility that as changes happen, it's a software update. They don't have to buy another piece of hardware, but if we step back, what's the management experience you want, right? >>Simple get ops oriented, simple life cycle and configuration management, very low touch. I don't need technical skills to deploy these types of devices. So this is where keek comes in. So what keek is doing is exposing a Kubernetes API above the ESXi hypervisor and taking a complete, get op style of management. So imagine now, when you need to do an update for infrastructure, you're logging into GitHub, you're editing a YAML file and pushing the update. We're doing the same thing for the applications that reside. I can do all of this through GitHub. So this is very, I would say, even internally disruptive to VMware, but super exciting for our customers and partners that we've shared this with. >>What else is happening? What else on the cloud native side Tansu Monterey those lot areas. >>Oh, there's so much. So if we look at project Monterey, I had a presentation within Invidia yesterday. We're really talking through this. And what I'm seeing now is there's a couple of really interesting inflection points with DPU. The first thing is the performance that you're getting and the number of cores that you can save on an X 86 host is actually providing a very strong business case now to bring DPU into the servers, into the data center. So that's one. So now you have a positive ROI. Number two, you start to decouple core services now from the X 86 host itself. So think about a distributed firewall that I can run on a PCI adapter. Now that's DEC coupled, physically from the server, and it really allows me to scale out east west security in a way that I could not do before. So again, I think that's really exciting and that's where we're seeing a lot of buzz from customers. >>So that DPU, which got a lot of buzz, by the way, Lisa, I never, you had trouble interviews on this. I had to the Dell folks too, V X RS taking the advantage of it, the performances, I see the performance angle on that and deep user hot. Can you talk about that security east west thing? Cuz Tom Gillis was on yesterday talking about that's a killer advantage for the security side. Can you touch on that real >>Quick? Yeah. A hundred percent. So what I can now do is take a, a firewall and run it isolated from the X 86 host that it's trying to protect. So it's right next to the host. I can get line rate speeds in terms of analytics and processing of my network and security traffic. So that's also huge. So I'm running line rate on the host and I'm able to run one of these firewall instances on every host in my data center, you cannot do that. You can never afford it with physical appliances. So to me, this is an inflection point because this is the start of network and security functions moving off of hardware appliances and onto DPU. And if you're the ecosystem vendors, this is how they're going to be able to scale some of their services and offerings into the public >>Cloud. So a lot of good stuff happening within the VMware kind of the hardware, low level atoms and the bits as well as the software. The other thing I wanna get your thoughts on relative to the next question is that takes to the next level is the super cloud world we're living in is about cloud native developers, which is DevOps dev security ops and data ops are now big parts of the, the challenges that the people are reigning in the chaos that that's being reigned in. How does VMware look at the relationship to the cloud providers? Cause we heard cloud universal. We had the cloud. If you believe in multi-cloud, which you guys are saying, people are agreeing with, then you gotta have good tight couple coupled relationships with the cloud services, >>A hundred percent. >>We can be decoupled, but highly cohesive, but you gotta connect in via APIs. What's the vision for the VMware customers who want to connect say AWS, for instance, is that seamless? What makes that happen? What's that roadmap look like for taking that VMware on premises hybrid and making it like turbo charging it to be like public cloud hybrid together? >>Yeah, I think there's some lessons that can be learned here. You know, an analogy I've been using lately is look at the early days of virtualization when VMware had vCenter, right? What was happening was you saw the enterprise management vendors try to do this overlay above virtualization management and say, we can manage all hypervisors. And at the end of the day, these multi hypervisor managers, no one bought 'em because they can do 20% of the functionality of a tool from VMware or Microsoft. And that's the lesson that we have to take to multi-cloud. We don't have to overlay every functionality. There's really good capabilities that the cloud providers are offering through their own tooling and APIs. Right? But you, you, if you step back, you say, well, what do I wanna centralize? I wanna have a centralized, secure software supply chain and I can get that through VMware tan zoo and, and where we're going with Kubernetes. When you're going with native cloud services, you might say, you know what, I wanna have a central view of, of visibility for compliance. So that's what we're doing with secure state or a central view of cost management. And we're doing that with cloud health. So you can have some brokering and governance, but then you also have to look from a surgical perspective as to what are the things that I really need to centralize versus what do I not need to centralize? >>One of the themes that we heard on the keynote on Tuesday was the, the different phases and that a lot of customers are still in the cloud chaos phase. We talked a lot about that in the last couple days with VMware, with its partner ecosystem. And, but the goal of getting to cloud smart, how does the R and D organization, how do, how are you helping customers really navigate that journey from the chaos that they're in, maybe they've inherited multi-cloud environment to getting to cloud smart. And what does cloud smart mean from your perspective >>Cloud? Smartt from my perspective means pragmatism. It means really thinking about what should I do here first, right? I don't want to just go somewhere because I can, right. I want to be really mindful of the steps I'm going to take. So one ex one example of this is I've met with a customer this morning and we were talking about using our vRealize network insight tool, because what that allows 'em to do is get a map of all of their application dependencies in their data center. And they can learn like, well, I can move this to the cloud or maybe I can't move this cuz it has all these other dependencies and it would be really difficult. So that's that's one example. It also means really thinking through issues around data sovereignty, you know, what do I wanna hold onto a customer? I just met with yesterday. They were talking about how valuable their data is and their services that they want to use via SA in the cloud. But then there's also services, which is their core research. They wanna make sure that they can maintain that in their data centers and maintain full control because they see researchers will leave. And now all of a sudden, so that intellectual property has actually gone with the person and they need to, they need to have, you know, better accountability there. >>Yeah. One of the things about that we discovered at our super cloud event was is that, you know, we kind didn't really kind of put too much structure on other than our, our vision. It's, it's not just SaaS on cloud and it's not just, multi-cloud, it's a new kind of application end state or reality that if you believe in digital transformation, then technology is everywhere. And like it in the old days, it powered the back office and then terminals and PCs and whatnot, wasn't powering the boardroom obviously or other business. But if, if it happens like that digital transformation, the company is the app, the app is the company. So you're all digital. So that means the operating expenses has to drive an income statement and the CapEx handled by the cloud provides a lot of goodness. So I think everyone's gonna realize that AWS and the hyperscalers are providing great CapEx gifts. They do all the work and you only pay when you've made your success. So that's a great business model. >>Absolutely >>That's and then combine that with open source, which is now growing so fast, going next level, the software industry's open source. That's not even a debate Mo in some circles, maybe like telco, cloud's got the CapEx. The new operating model is this cloud layer. That's going to transform the companies finally in a hundred percent. Okay. That's super cloud. If that's the case, does it really matter who provides the electricity or the power? It's the coders that are in charge. It's the developers that have to make the calls because if the application is the core, the developers are, are not only the front lines, they are the company. This is really kind of where the sea change is. So if, if we believe that, I'm sure you, you agree with that generally? >>Yeah, of >>Course. Okay. So then what's the VMware customer roadmap here. So to me, that's the big story here at the show is that we're at this point in time where the VMware customers are, have to go there >>A hundred percent, >>What's that path. What is the path for the VMware customer to go from here to there? And what's this order of operations or is there a roadmap? Can, can you share your thoughts on >>That? Yeah, I think part of it is, is with these disruptive technologies, you have to start small, you know, whether it's in your data center, into cloud, you have to build the own institutional knowledge of your team members in the organization. It's much easier than trying to attract outside talent, for least for many of our customers. So I think that's important. The other part of this when with the developer and control, like in my organization, I want my innovators to innovate any other noise around them. I don't want them to have to worry about it. And it's the same thing with our customers. So if your developers are building the technologies that is really differentiating your company, then things like security and cryptography shouldn't have to be things they worry about. So we've been doing a lot of work. Like one of the projects we announced this week was around being able to decouple cryptography from the applications themselves. And we can expose that through a proxy through service mesh. And that's really exciting because now it ops can make these changes. Our SecOps teams can make these changes without having to impact the application. So that's really key is focusing the developers on innovation and then really being mindful about how you can build the right automation around everything else. And certainly open source is key to all >>That. So that's so, so then if you, if that's happening, which I'm, I'm not gonna debate that then in essence, what's really going on here is that the companies are decomposing their entire businesses down to levels that are manageable completely different than the way they did them 20, 30 years ago. >>Absolutely. You, you, you could take a modular approach to how you're solving business problems. And we do the same thing with technology, where there might be a ML algorithms that we've developed that we're exposing as SA service, but then all of the interconnects around that service are open source and very flexible so that the businesses and the customers and the VMware partners can decide what's the right way to build a puzzle for a given problem. >>We were talking on day one, I was riffing with an executives. It was Ragu and Victoria. And the concept around cross cloud was if you get to this Nirvana state, which is we, people want to get to this or composability mode, you're not coding, you're composing cuz coding's kinda happening open source and not the old classic, write some code and write that app. It's more orchestrate, compose and orchestrate. Do you, what's your thoughts on >>That? Yeah, yeah. Yeah. I, I agree. And it's it's I would add one more part to it too, which is scope. You know, I think sometimes we see projects fail because the, the initial scope is just too big. You know, what is the problem that you need to solve, scope it properly and then continuously calibrate. So even like our customers have to listen to their customers and we have to be thinking about our customers' customers, right? Because that's really how we innovate because then we can really be mindful of a holistic solution for them. >>You know, Lisa, when we had a super cloud event, you know, one of the panels was called the innovators dilemma with a question mark. And of course everyone kinds of quotes that book innovators dilemma, but one of the panelists, Chris ho beaker on Twitter said, let's change the name from the innovator's dilemma to the integrator's dilemma. And we all kind of got chuckled. We all kind of paused and said, Hey, that's actually a good point. Yeah. If you're now in a cloud and you're seeing some of the ecosystem floor vendors out there talking in this game too, they're all kind of fitting in snapping in almost like modular, like you said, so this is a Lego game. Now it feels like, it feels like, you know, let's compose, let's orchestrate, let's integrate. Now I integrations API driven. Now you're seeing a lot more about API security in the news and we've been covering at least I've probably interviewed six companies in the past, you know, six months that are doing API security, who would've thought API, that's the link, frankly, with the web. Now that's now a target area for hackers. >>Oh. And that's such an innovation area for VMware, John. Okay. >>There it is. So, I mean, this is, again, this means the connected tissue is being attacked yet. We need it to grow. No one's debating that is wrong, but it's under siege. >>Yes. Yes. So something else we introduced this week was a project. We called project Trinidad. And the way, the way you can think about it is a lot of the anomaly detection software today is looking at point based anomalies. Like this API header looks funny where we, where we've gone further is we can look at full sequence based anomalies so we can learn the sequences of transactions at an application takes and really understand what is expected behavior within those API calls within the headers, within the payloads. And we can model legitimate application behavior based on what those expectations are. So like a, like a common sequence might be doing an e-commerce checkout, right? There's lots of operations that happen logging into the site, searching, finding a product, going through the cart. Right. All of those things. Right. So if something's out of sequence, like all of a sudden somebody's just trying to do a checkout, but they haven't actually added to the cart. Right. This just seems odd. Right. So we can start to, and that's a simplistic example, but we're able now to use our algorithms to model legitimate application behavior through the entire sequence of how applications behave and then we can start to trap on anomalies. That's very differentiating IP and, and we think it's gonna be really important for the industry. Yeah. >>Because a lot of the hacks, sometimes on the API side, even as a example, are not necessarily on the API, it's the business logic in them. That's what you're getting at here. Yes. The APIs are hard. Oh our APIs are secure. Right. Well, yeah, but you're not actually securing the business logic internally. That's what you're getting at. If I read >>That right. Or exactly. Exactly. Yeah. Yeah. And it, it's the thing it's right. It's great that you can, you can look at a header, but what's the payload, right? What is what's, what's the actual data flow, right. That's associated with the call and that's what we want to really hone in on. And that's just a, it's, it's a, it's a far different level of sophistication in being able to understand east west vulnerabilities, you know, log for JX voice and these kind of things. So we have some real, it's interesting technology >>There. Security conversations now are not about security there about defense ability because security's a state of time, your secure here, you're not secure or someone might be in the network or in the app, but can you defend yourself from, and in >>That's it, you know, our, our, our malware software, right. That we're building to prevent and respond has to be more dynamic than the threats we face. Right. And this is why machine learning is so essential in, in these types of applications. >>Let me ask you a question. So just now zooming out riffing here since day, three's our conversational day where we debate and just riff more like a podcast style. If you had to do a super cloud or build a NextGen cloud multi-cloud with abstraction layer, that's, you know, all singing and dancing and open everyone's happy hardware below it's working ISAs and then apps are killed. Can ass what's in that. What does it look like to you if you had to architect the, the ultimate super cloud enabler, that something that would disrupt the next 10 years, what would it look like and how does, and assuming, and trying to do where everybody wins go, you have 10 seconds. No, >>Yeah, yeah. So the, you know, first of all, there has to be open source at all of the intersections. I think that's really important. And, and this is, this goes from networking constructs to our database, as a service layers, you know, everything in between, you know, the, the, the participants should be able to win on merit there. The other part of super cloud though, that hasn't happened that I probably is the most important area of innovation is going to be decoupled control planes. We have a number of organizations building sovereign cloud initiatives. They wanna have flexibility in where their services physically run. And you're not going to have that with a limited number of control planes that live in very specific public cloud data centers. So that's an area, give >>An example of what a, a, a, a narrowly defined control plane is. >>Yeah, sure. So my database as a service layer, so the, the, the actual portal that the customer is going into to provision databases, right. Rep managed replication, et cetera. Right. I should be able to run that in a colo. I should be able to run that somewhere in region that is guaranteed, that I'm going to have data stay physically in region. You know, we still have some of these challenges in networking in terms of being able to constrain traffic flows and be able to predict and audit them within a particular region as well. >>It's interesting. You bring up region again, more complexity. You know, you got catalogs here, catalogs different. I mean, this is where the chaos really comes down. I mean, it's, it's advancing, but it's advancing the state of functionality, but making it hella complex, I mean, come on. Don't you think it's like pretty amazingly hard to reign in that? Well, or is it maybe you guys making it easier? I just think I just, my mind just went, oh my God, I gotta, I gotta provision to that region, but then it's gotta be the same over there. And >>When you go back to modular architecture constructs, it gets far easier. This has been really key for how VMware is even building our own clouds internally is so that we have a, a shared services platform for the different apps and services that we're building, so that you do have that modularized approach. Like I said, the, the examples of innovation projects I've shared have been really driven by the fact that, you know, what, I don't know how customers are gonna consume it, and I don't have to know. And if you have the right modular architecture, the right APIs around it, you don't have to limit a particular project or technology's future at the time you build >>It. Okay. So your super would have multiple control planes that you can move, manage with that within one place. I get that. What about the data control plane? That seems to be something that used to be the land grab in, in conversations from vendors. But that seems to be much more of a customer side, cuz if I'm a customer, I want my control plane data plane to be, you know, mine. Like I don't want to have anyone cuz data's gotta move around, gotta be secure. >>Oh exactly. >>And that's gonna be complicated. How does, how do you see the data planes emerging? >>Yeah. Yeah. We, we see an opportunity really around having a, a centralized view that can give me consistent indexing and consistent awareness of data, no matter where it resides. And then being able to have that level of integration now between my data services and my applications, because you're right, you know, right now we have data in different places, but we could have a future where data's more perpetually in motion. You know, we're already looking at time sensitive fabrics where we're expecting microservices to sometimes run in different cell towers depending on the SLA that they need to achieve. So then you have data parts that's going to follow, right? That may not always be in the same cloud data center. So there's, this is enormously complicated, not just in terms of meeting application SLAs, but auditing and security. Right. That makes it even further. So having these types of data layers that can give me a consistent purview of data, regardless of where it is, allow me to manage and life cycle data globally, that's going to be super important, I believe going forward. >>Yeah. Awesome. Well, my one last question, Lisa, gonna get a question in here. It's hard. Went for her. I'm getting all the, all the questions in, sorry, Lisa that's okay. What's your favorite, most exciting thing that you think's going on right now that people should pay attention to of all the things you're looking at, the most important thing that that's happening and maybe something that's super important that people aren't talking about or it could be the same thing. So the, the most important thing that you think that's happening in the industry for cloud next today and, and maybe something that you think people should look at and pay more attention to. >>Okay. Yeah, those are good questions. And that's hard to answer because there's, there's probably so much happening. I I've been on here before I've talked about edge. I still think that's really important. I think the value of edge soft of edge velocity being defined by software updates, I think is quite powerful. And that's, that's what we're building towards. And I would say the industry is as well. If you look at AWS and Azure, when they're packaging a service to go out to the edge it's package as a container. So it's already quite flexible and being able to think about how can I have a single platform that can give me all of this flexibility, I think is really, really essential. We're building these capabilities into cars. We have a version of our Velo cloud edge device. That's able to run on a ruggedized hardware in a police car today. We're piloting that with a customer. So there is a shift happening where you can have a core platform that can now allow you to layer on applications that you're not thinking about in the future. So I think that's probably obvious. A lot of people are like, yeah. Okay. Yes. Let's talk about edge, big deal. >>Oh it's, it's, it's big. Yes. It's >>Exploding, but >>It's complicated too. It's not easy. It's not obvious. Right. And it's merging >>There's new things coming every day. Yeah. Yeah. And related to that though, there is this kind of tension that's existing between machine learning and privacy and that's really important. So an area of investment that I don't think enough people are paying attention to today is federated machine learning. There's really good projects in open source that are having tangible impact on, in a lot of industries in VMware. We are, we're investing in a, in a couple of those projects, namely fate in the Linux foundation and open FFL. And in these use cases like the security product I mentioned to you that is looking at analyzing API sequence API call sequences. We architected that originally so that it can run in public cloud, but we're also leveraging now federated machine learning so that we can ensure that those API calls and metadata associated with that is staying on premises for the customers to ensure privacy. So I think those intersections are really important. Federated learning, I think is a, an area not getting enough attention. All right. All >>Right, Chris, thanks so much for coming on. Unfortunately we are out of time. I know you guys could keep going. Yeah. Good stuff. But thank you for sharing. What's going on in R and D the customer impact the outcomes that you're enabling customers to achieve. We appreciate your >>Insights. We're just getting started >>In, in early innings, right? Yeah. Awesome. Good stuff for guest and John furrier. I'm Lisa Martin. You're watching the cube live from VMware Explorer, 2022. Our next guest joins us momentarily. >>Okay.

>>from around the globe. It's the Cube with digital coverage of Dell Technologies. World Digital experience brought to you by Dell Technologies. Hello, everyone. And welcome back to the cubes coverage of Del Tech World 2020 the virtual del tech world. Of course, the virtual queue with me is Alison Do. She's the CMO and a member of the executive leadership team at Dell Technologies. Hey there, Alison. Good to see you. >>Hi, David. Good to see you too. I'm gonna see you alive, but it's so good to see on the feed. >>Yeah, I miss you, too. You know, it's been it's been tough, but we're getting through it and, you know, it's a least with technology. We're able to meet this way and, you know, for us continue the cube for you to continue del Tech world, reaching out to your to your customers. But, you know, maybe we could start there. It's like I said the other day else into somebody. I feel like everybody I know in the technology industry has also become a covert expert in the last six months. But but, you know, it changed so much. But I'm interested in well, first of all, you're a great communicator. I have met many, many members of your team. They're really motivated group. How did you handle the pandemic? Your communications. Uh, did you increase that? Did you? Did you have to change anything? Or maybe not. Because like I say, you've always been a great communicator with a strong team. What was your first move? >>Eso There's obviously there's many audiences that we serve through communications, but in this instance, the two most important our customers and our team members. So I'll take the customers first. You have likely seen the spoof Real's Going Around the Internet of Here's How Not to Talk to Customers, Right? So you saw early in February and March in April, all of these communications that started with in these troubled times We are here to help you and, you know, we're already in a crisis every single day, all day long. I don't think people needed to be reminded that there was a crisis happening. So you've got this one end where it's over crisis mongering and the other side where it was just ignoring the crisis. And so what we did was we really looked at all of our communications a new So, for example, in our small business space, we were just about I mean days away from launching a campaign that was about celebrating the success of small businesses. It's a beautiful piece of creative. I love it, and we made the very tough decision to put that work on the shelf and not launch it. Why? Because it would have been incredibly tone deaf in a moment where small businesses were going out of business and under incredible struggle to have a campaign that was celebrating their success. It just wouldn't have worked. And what we did very quickly was a new piece of creative that had our own small business advisers, lower production values, them working from home and talking about how they were helping customers. But frankly, even that then has a shelf life, because ultimately you have to get back to your original story. So as we thought about our own communications, my own leadership team and I went through every single piece of creative toe. Look for what's appropriate now what's tone deaf, and that was a very heavy lift and something that we had to continue to do and I'm really proud of the work. We did pivot quickly, then on the employee side. If you'd asked me in January, was Team member Communications the most important thing I was doing? I would have said It's an important thing I'm doing and I care deeply about it, But it's not the most important thing I'm doing. Where there was a period from probably February to June where I would have said it became the most important thing that I was doing because we had 120,000 people pivot over a weekend toe. Working from home, you had all of the demands of home schooling, the chaos that stress whilst also were obviously trying to keep a business running. So this engagement with our employees and connecting the connecting with them through more informal means, like zoom meetings with Michael and his leadership team, where once upon a time we would have had a more high value production became a key piece of what we did. So it sounds so easy, but this increase of the frequency with our own employees, while also being really honest with ourselves about the tone of those communications, so that's what we did and continue to dio >>Well, you've done a good job and you struck a nice balance. I mean, you weren't did see some folks ambulance chasing and it was a real turn off. Or like you said, sometimes tone deaf. And we can all look back over history and see, you know, so many communications disasters like you say, people being tone deaf or ignoring something. It was sloughing it off, and then it really comes back to bite them. Sometimes security breaches air like that. So it seems like Dell has I don't know, there's a methodology. I don't know if you use data or it's just a lot of good good experience. How have you been able to sort of nail it? I guess I would say is it is. >>But there's some secret method that I'm cautiously optimistic. And the superstitious part of me is like, Don't say that, Okay, I'm not gonna would alright eso so that it's it's both it z experience, obviously. And then what? I What I talk a lot about is this intersection of data versus did data and creativity, and you spend a lot of time in marketing circles. Those two things can be sometimes pitched is competing with each other. Oh, it's all about the creativity, or it's all about the data. And I think that's a silly non argument. And it should be both things And this this time like this. This point that I make about ambulance chasing and not re traumatizing people every single day by talking about in these troubled times is actually from a piece of research that we did, if you believe it or not. In 2008 during the middle of the global financial crisis, when we started to research some of our creative, we found that some of the people who have seen our creative were actually less inclined to buy Dell and less positive about Dell. Why? Because we started with those really hackneyed lines of in these troubled times. And then we went on to talk about how we could take out I t costs and were targeted at I T makers, who basically we first played to their fear function and they said, and now we're going to put you out of a job, right? So there's this years of learning around where you get this sweet spot from a messaging perspective to talk about customer outcomes while also talking about what you do is a company, and keeping the institutional knowledge is knowledge of those lessons and building and refining over time. And so that's why I think we've been able to pivot as quickly as we have is because we've been data driven and had a creative voice for a very long time. The other piece that has helped us be fast is that we've spent the last 2.5 3 years working on bringing our own data, our own customer data internally after many, many years of having that with the third party agency. So all the work we had to do to retarget to re pivot based on which verticals were being successful in this time and which were not we were able to now due in a matter of hours, something that would have taken us weeks before. So there's places where it's about the voice of who we are as a brand, and that's a lot of that is creative judgment. And then there's places about institutional knowledge of the data, and then riel getting too real time data analysis where we're on the cusp of doing that. >>Yeah, so I like the way you phrase that it's not just looking at the data and going with some robotic fashion. It reminds me of, you know the book. Michael Lewis, Moneyball, the famous movie, You know, it's like for a while it was it was in baseball, like whoever had the best nerds they thought we were gonna win. But it really is a balance of art and science, and it seems like you're on this journey with your customers together. I mean, how much how much? I mean, I know there's a lot of interaction, but but it seems like you guys are all learning together and evolving together in that regard. >>Absolutely. David, One of the things that has been really interesting to watch is we have had a connected workplace program for 10 years, so we've had flexible work arrangements for a very long time, and one of the things that we have learned from that is a combination of three key factors. The technology, obviously, can you do it? The three culture, and then the process is right. So when you have a the ability to work from home doesn't mean you should work from home 22 out of 24 hours. And that's where culture comes in. And I frankly, that's where this moment of cumulative global stress is so important to realize as a leader and to bring out to the Open and to talk about it. I mean, Michael's talked a lot about this is a marathon. This is not a sprint. We've done a lot of things to support our employees. And so if you think about those three factors and what we've learned, one of the things that we found as we got into the pipe pandemic was on the technology side. Even customers who thought they had business continuity plans in place or thought that they had worked from home infrastructure in place found that they didn't really so there was actually a very quick move to help our customers get the technology that would enable them to keep their businesses running and then on the other two fronts around processes and culture and leadership. We've been ableto have smaller, more intimate conversations with our customers than we would have historically, because frankly, we can bring Michael, Jeff. Other parts of the leadership team me together to have a conversation and one of the benefits of the fact that those of us who've been road warriors for many, many, many years as I know you have a swell suddenly found yourself actually staying in one place. You have time to have that conversation so that we continue to obviously help our customers on the technology front, but also have been able to lean in in a different way on what we've learned over 10 years and what we've learned over this incredibly dramatic eight months, >>you know, and you guys actually have some work from Home Street cred? I think, Del, you're the percentage of folks that were working from home Pre Koven was higher than the norm, significantly higher than normal. Wasn't that long ago that there were a couple of really high profile companies that were mandating come into the office and clear that they were on the wrong side of history? I mean, that surprised me actually on. Do you know what also surprised me? I don't know. I'm just gonna say it is There were two companies run by women, and I would have thought there was more empathy there. Uh, but Dal has always had this culture of Yeah, we were, You know, we could work. We could be productive no matter where. Maybe that's because of the the heritage or your founders. Still still chairman and CEO. I don't know. >>You know those companies and obviously we know who they are. Even at the time, what I thought about them was You don't have a location problem. You have a culture problem and you have a productivity problem and you a trust problem with your employees. And so, yes, I think they are going to be proven to be on the wrong side of history. And I think in those instances they've been on the wrong side of history on many things, sadly, and I hope that will never be us. I don't wanna be mean about that, but but the truth of the matter is one of the other benefits of being more flexible about where and how you work is. It opens up access to different talent pools who may or may not want to live in Austin, Texas, as an example, and that gives you a different way to get a more diverse workforce to get a younger workforce. And I think lots of companies are starting to have that really ization. And, you know, as I said, we've been doing this for 10 years. Even with that context, this is a quantum leap in. Now we're all basically not 100% but mainly all working from home, and we're still learning. So there's an interesting, ongoing lifelong learning that I think is very, very court of the Dell culture. >>I want to ask you about the virtual events you had you had a choice to make. You could have done what many did and said, Okay, we're going to run the event as scheduled, and you would have got a covert Mulligan. I mean, we saw Cem some pretty bad productions, frankly, but that was okay because they had to move fast and they got it done. So in a way, you kind of put more pressure on your yourselves. Andi, I guess you know, we saw this with VM Ware. I guess Was, you know, just recently last >>few >>weeks. Yeah, and so but they kind of raise the bar had great, you know, action with John Legend. So that was really kind of interesting, but, you know, kind of what went into that decision? A Zeiss A. You put more pressure on yourself because now you But you also had compares what? Your thoughts on >>that. So there was a moment in about March where I felt like I was making a multimillion dollar decision every single day. And that was on a personal note, somewhat stressful to kind of wake up and think, What? What? Not just on the events front. But as I said on the creative front, What work that my team has been working on for the last two years? I am I going to destroy today was sort of. I mean, I'm kind of joking, but not entirely how that felt for me personally at the moment. And we had about we made the decision early on to cancel events. We also made the decision quite early on that when we call that, we said we're not going to do any in person events until the end of this calendar year. So I felt good about the definitiveness there. We had about a week where we were still planning to do the virtual world in May and what I did together with my head of communications and head of event is we really sat and looked at the trajectory in the United States, and we thought, this is not gonna be a great moment for the U. S. The week we were supposed to run in May, if you looked at the trajectory of diseases, you would have news be dominated by the fact that we had an increasing spike in number of cases and subsequent deaths. And we just thought that don't just gonna care about our launches. So we had to really, very quickly re pivot that and what I was trying to do was not turn my own organization. So make the decisions start to plan and move on. And at the same time, though, what that then meant is we still have to get product launches out the door. So we did nine virtual launches in nine weeks. That was a big learning learning her for my team. I feel really good about that, and hopefully it helps us. And what I think will be a hybrid future going forward. >>Yeah, so not to generalize, but I've been generalizing about the following. So I've been saying for a while now that a lot >>of the >>marketing people have always wanted to have a greater component of virtual. But, you know, sales guys love the belly. The belly closed the deals, you know? But so where do you land on that? How do you see? You know, the future of events we do, you expect to continue to have ah, strong virtual component. >>I think it's gonna be a hybrid. I think we will never go back to what we did before. I think the same time people do need that human connection. Honestly, I miss seeing the people that I work with face to face. I said at the beginning of this conversation, I would like to be having this discussion with you live and I hate Las Vegas. So I never thought I'd be that interested in, like, let's go to Las Vegas, you know, who knew? But but so I think you'll see a hybrid future going forward. And then we will figure out what those smaller, more direct personal relationship moments are that over the next couple of years you could do more safely and then also frankly give you the opportunity to have those conversations that are more meaningful. So I'm not entirely sure what that looks like. Obviously, we're gonna learn a lot this year with this event, and we're going to continue to build on it. But there's places in the world if you look at what we've done in China for many, many, many years, we have held on over abundance of digital events because of frankly, just the size of the population and the the geographic complexity. And so there are places that even early into this, we could say, Well, we've already done this in China. How do we take that and apply it to the rest of the world? So that's what we're working through now. That's actually really exciting, >>You know, when you look at startups, it's like two things matter the engineering and sales and that's all anything else is a waste of money in their minds when you and and all they talk about is Legion Legion Legion. You don't hear that from a company like Dell because you have so many other channels on ways Thio communicate with your customers and engage with your customers. But of course, legions important demand. Gen. Is important. Do you feel like virtual events can be a Z effective? Maybe it's a longer tail, but can they be as productive as the physical events? >>So one thing that I've always been a little bit cantankerous on within marketing circles is I refuse to talk about it in terms of Brand versus Li Jen, because I think that's a false argument. And the way I've talked about it with my own team is there are things that we do that yield short term business results, maybe even in corridor in half for a year. And there are things that we do that lead to long term business results. First one is demand, and the second one is more traditional brand. But we have to do both. We have to think about our legacy as a known primarily for many, many years as a PC maker. In order for us to be successful in the business businesses that we are in now, we love our PC heritage. I grew up in that business, but we also want to embrace the other parts of their business and educate people about the things that we do that they may not even know, right? So that's a little bit of context in terms of you got to do both. You got to tell your story. You've got to change perceptions and you got to drive demand in quarter. So the interesting things about digital events is we can actually reach more people than we ever could in an in person world. So I think that expands the pie for both the perceptions and long term and short term. And I hope what we are more able to do effectively because of that point that I made about our own internal marketing digital transformation is connect those opportunities to lead and pass them off to sales more effectively. We've done a lot of work on the plumbing on the back end of that for the last couple of years, and I feel really fortunate that we did that because I don't think we'd be able to do what we're doing now. If we hadn't invested there, >>Well, it's interesting. You're right. I mean, Del of course, renowned during the PC era and rode that wave. And then, of course, the AMC acquisition one of the most amazing transformations, if not the most amazing transformation in the history of the computer industry. But when you when you look to the future and of course, we're hearing this week about as a service and you new pricing models, just new mindsets I look at and I wonder if you could comment, I look at Dell's futures, you know, not really a product company. You're becoming a platform. Essentially, for for digital transformation is how I look atyou. Well, how do you see the brand message going forward? >>Absolutely. I think that one of the things that's really interesting about Dell is that we have proven our ability to constantly and consistently reinvent ourselves, and I won't go through the whole thing. But if you look at started as a direct to consumer company, then went into servers then and started to go into small business meeting business a little bit about when private acquired e. M. C. I mean, we are a company who is always moving forward and always thinking about what's next. Oftentimes, people don't even realize the breadth and depth of what we do and who we are now so as even with all of that context in place, the horizon that we're facing into now is, I believe, the most important transformation that we've done, which is, as you see, historical, I t models change and it becomes, yes, about customer choice. We know that many of our customers will continue to want to buy hardware the way they always have. But we also know that we're going to see a very significant change in consumption models. And the way we stay on top of our game going forward is we lean into that huge transformation. And that's what we're announcing this week with Project Apex, which is that commitment to the entire company's transformation around as a service. And that's super exciting for us. >>Well, I was saying Before, you're sort of in lockstep with your customers. Or maybe you could we could. We could close by talking a little bit about Dell's digital transformation and what you guys have going on internally, and maybe some of the cultural impacts that you've seen. >>So you, you you touched on it. It's so easy to make it about just the I t. Work, and in fact, you actually have to make it about the i t. The business process. Change in the culture change. So if you look at what we did with the AMC acquisition and the fact that you know that there's a lot of skepticism about that at the time, they're not gonna be able to absorb that. Keep the business running. And in fact, we have really shown huge strides forward in the business. One of the reasons we've been able to do that is because we've been so thoughtful about all of those things. The technology, the culture and the business process change, and you'll see us continue to do that. As I said in my own organization, just to use the data driven transformation of marketing. Historically, we would have hired a certain type of person who was more of a creative Brett bent. Well, now, increasingly, we're hiring quants who are going to come into a career in marketing, and they never would have seen themselves doing that a couple of years ago. And so my team has to think about okay, these don't look like our historical marketing profile. How do we hire them? How do we do performance evaluations for them. And how do we make sure that we're not putting the parameters of old on a very new type of talent? And so when we talk about diversity, it's not just age, gender, etcetera. It's also of skills. And that's where I think the future of digital transformation is so interesting. There has been so much hype on this topic, and I think now is when we're really starting to see those big leaps forward and peoples in companies. Riel transformation. That's the benefit of this cookie year we got here, Dave. >>Well, I think I do think the culture comes through, especially in conversations like this. I mean, you're obviously a very clear thinker and good communicator, but I think your executive team is in lockstep. It gets down, toe the middle management into the into the field and and, you know, congratulations on how far you've come. And, uh, and and also I'm really impressed that you guys have such a huge ambitions in so many ways. Changing society obviously focused on customers and building great companies. So, Alison, thanks so much for >>thank you, Dave. You virtually I'm very >>great to see it. Hopefully hopefully see Assumes. Hopefully next year we could be together. Until then, virtually you'll >>see virtual, >>huh? Thank you for watching everybody. This is Dave Volonte for the Cube. Keep it right there. Our coverage of Del Tech World 2020. We'll be right back right after this short break.