(upbeat music) >> Hi, and welcome to another CUBEConversation where we go in-depth into the topics that are most important to the technology industry with the thought leaders who are actually getting the work done. I'm Peter Burris, and we've got a great conversation today, and it all starts with the idea of how do you get smart people outside of your organization, in-service organizations to help you achieve your outcomes? It's a challenge because as we become more dependent upon services, we discover that service companies are often trying to sell us bills of goods or visions that aren't solving our exact problem. There's a new breed of service company that's really fascinated by your problem, and wants to sell it. Starts with engineering, starts with value add, and then leads to other types of potential relationships and activities. So what do those service companies look like? Well, to have that conversation, we've got Greg Tinker, who is the CTO and founder of Serene IT. Greg, welcome back to theCUBE. >> Thank you very much Peter, glad to be here. >> So tell us a little bit about Serene IT. >> So Serene IT is a, well we call it a next generation bar. So what do I mean by that? We mean that we are an engineering-first firm, so our staff is big, we're across the U.S., we have multiple branches and we just went international into Canada, with Serene IT Canada. We have other international branches that we coming online next year. So with that being said though, the key to our growth, the key to our success is the fact that we're an engineering firm first. We have very few sales staff. Our sales staff are more of an account management style, more of a nurturer or a farmer, we would call it, versus a hunter that means someone going out, because the customers are coming to us with their problems because they need a smart engineering bench to help them. They're not looking for somebody else's to bring them askew, or resell them a product. That can be easily done by some of the large conglomerates that are already out there, not to mention, spend 30 seconds on Google, you can pretty much buy anything you want. >> Yeah, and you know Fred Brookes said a million years ago, when I was, even before I got into computer science, wrote "The Mythical Man Month", and made the observation that the solution to a hard problem typically, is not more people, >> Right. >> It's working smarter, and working more with the right people. So tell a little about how you're able to find the right people from the industry, and bring them together to turn them into the right team. >> It's a great question, Peter, so I've been very fortunate. I loved my career at Hewlett Packard. I left on good terms because I saw a problem in the industry that I wanted to go and tackle head-on. It's easy for people to sit back and talk about it, it's more difficult to actually go and try to solve the problem, and I'm trying to solve the problem. The problem is, there's a lot of orders out there that bring very low value today, they bring a lot of resale. And that's great for those clients that just know what they want. The vast majority of customers don't know what they want today because the technologies are so advanced, they need help to get from where they were, a legacy model, to a more modern software-defined ecosystem. >> And the business problems are so complex. >> Yes. >> It's that combination of complex business problems, 'cause your competitions and your customers are pushing you, and now advanced technologies that have to be marshaled to solve those problems. >> That's exactly right, so with that being said, I set out build an engineering firm and resale would be something later, but we sell through the engineering consulting firms to solve those business problems for our clients. And so our engineering bench is comprised of engineers from Cisco, from Dell, from HPE, from a lot of big conglomerates that everybody all knows. But when you work in this industry, in the labs of these big conglomerates, me coming from HPE, when you do that, you get a lot of friends across the pillars. >> Sure. >> You build networks. >> You build networks. And quite frankly, it's the Marvel lab guys that own today Q-Logic. We all know each other, and with that being said, some of these guys want to go out and try to solve these big problems with companies like myself, and so with that being said, that's how we're building Serene IT, is engineering-first, and we have a very large technical bench today. Just think about it, the company came online in 2017 with just two, so today, we are significantly bigger than that. We're approaching a 50-plus headcount, and we continue to expand with multiple branches, and our growth rate is almost double every six months. And it's something I'm having a great deal of fun doing. The key thing here though is solving business problems and helping customers. >> Well let's talk about that, because every IT organization faces the challenge that they've been so focused on the hardware assets for so long, or the application assets. Now they're trying to focus on the data assets, but they find themselves often in conflict with the business They're not doing a particularly good job of translating a business opportunity into a technology solution still. >> True. >> You've got these great engineers. How are you getting them to also speak business, so that you facilitate that domain expertise about the business so it can be turned into a technology-reliable solution? >> Like any good engineering firm, you have to have levels right? So we have a knock all the way to level four, and our level four engineers are our master technologists that are usually patent published or some varied nature thereof, with usually a multitude of master ASC certification structures to be able to state the fact that they are level four. We also have some college kids that are coming up that are wanting to learn with us, which is good. But I want to tell you on that same point though, is we only allow those elite, the level three, the level four guys, to be in front of our clients, because they've been in this industry a long time. Like myself, we can understand the business problems, as well as the technology problems, and help a client go from zero to hero. That's what we do well. >> So you're bringing in people who have been business people, but have strong engineering backgrounds >> Correct. >> In product domains, in service domains, in the industry, and you're bringing them together and saying, let's go back to being engineers, that can still talk business. >> That's exactly it, that's the key differentiator with us, is the fact that we're not talking just essays, a lot of ours, in our mindsets have essays they call engineers. We don't hire anyone that can't put fingers on a keyboard. If they can't make magic happen on a keyboard, they're of no value to us, they're of no value to our clients, which is what they need help with. So if we're not able to sit down and have a conversation and pull out a laptop and make some some magic happen with, name it, Ansible, Puppet, Shell, Saltstack, that's just in automation CodeLogics, C-code we've got all the cool stuff in that space. But if we can't sit down and write Python, Ruby on Rails and whatnot, and make something tangible to a client in very short order, we didn't do our job. >> So a lot of companies that I've experienced, a lot of customers I've talked to, have what I would call the "goldilocks" problem with their service providers. By that I mean, some of their service providers don't have the technical chops to just throw numbers at it, so they're too cold. Some of their service providers are too smart, or pushing too hard and they get suspicious of them. How do you be that just right, stay focused on the problem bringing the other team, the engineers or the IT folks that you're working with along with you, so you get that natural technology transfer so the business gets the capability that it can run and you can go do something else? >> So that's a good point, Peter. I mean, we're still working out some of those details, I'll tell you, to be honest with you on that stuff. >> Everybody is. >> Yeah. We're getting better at it, you know customers. If we get to aggressive, and tell the customers this is what's wrong with your problem, this is where you need to go, we call their baby ugly, it puts a lot of contention right on the onset, so it causes problems. So we have to be very cognitive of what they have, and where they want to go, and show them where we're going and why we're doing it, and not just focus on "You did it the wrong way". We don't want to focus on that. That's already done, that ship's already sailed, why bash it? I tell my engineers don't talk negative, there's no good going to come of it. Focus on what you have, and where you need to go with it, and how we're going to get there. Keep it a positive message, and you'll find it'd be more receptive, and it's working for our team. >> Well I'll tell you, one of the things I've heard about Serene IT is that you guys especially developed competencies in technologies that have worked in the past. >> You can say that. >> It seems as though one of the things you're able to do is you're able not to make something so new and so distinct that the client can't see how they can possibly operate it without you. You're taking a lot of open-source, a lot of established tried-and-true technologies and using your smarts to put them together in new and interesting ways so the customer says, "Oh that was smart, that was smart. "I can do that, oh yes, now I get it". Is that, am I mis-characterizing your guys? >> No, you're not, you're actually spot-on. We actually have one of the largest ZFS file systems on the planet right now with 142 million users hitting it and-- >> ZFS? >> Yeah, it's old school. >> With 142 million, okay. >> Yeah, it's old-school But if what's old is new again, we're just putting a new wrapper around it. It worked great in its day, but you put that old technology, the file system itself that's been around for a long time, one of the biggest file systems at 128 bit. You take that file system and you put that on today's Red Hat, Caldera, SUSE, name your favorite. You put that on a big machine, a Linux machine today, a large scale like an HPDL380 with NVME drives with a back-end data store, like a 3PAR or Primäre, or name whatever you want on the back end with a big fiber channel, you'd be surprised what we can do with that thing. So we're able to keep customers' costs down by showing them we can take a old-school technology and make it far bigger than you ever imagined, and give you more horsepower and at less cost, and customers are really receptive to that. Now is that perfect for every footprint? No, that was a unique situation. Not everybody's got 142 million users.(chuckles) >> Well, that's true. And so let me build on that, because the other thing that the CIOs I talk to and senior IT people and also business people, increasingly, is they want to make sure that the solution works now, but that it's not going to end-of-life options for them. >> Yeah. >> How do you do this using tried-and-true technologies combined into new and interesting ways, in a way that still nonetheless gives customers future growth options or future application options? >> I'm not a fan of vendor-locking, I'm not a fan of Franken-monsters. Our team of engineers, we have a mandate that they do not build anything like that, I won't approve it. Because I don't want to have a customer locked in to Serene IT. That was never the intent. We want them to choose us, we want them to come to our team and get our value, so we can show them how to grow their business, and do it in a nice, sustainable way, so we can show their staff how to support it. That takes us into our managed services component. Most of the big things we design and do, we're what we call an adaptive managed services, an AMS model. What do I mean by that statement? We're not a WITO. What's a WITO, you ask? It's a "Walk In, Take Over". That's the big boys, that's the DXEs of the world, that's the Assentras, that's what they do. And they do that well. We're not here to compete with that. But what we're here to do is say, to a company or business, whoever they might be, you probably don't need us to take over everything in your IT shop, and really, we're not going to be the best at that, nor are they in some cases, the other vendors. I'll tell you, you know your business the best. We know infrastructure the best, and we can show you where you can build your skillsets up and get better at it. We can automate a lot of it and show you how to manage the automation, and there'll be certain key points that maybe you guys don't want to own for various reasons, and we will manage just that key component, and we do that today with a lot of our big clients. >> Greg Tinker, CTO and founder of Serene IT, thanks very much for being on theCUBE. >> Thank you, Peter. >> And once again, I want to thank you for participating in this CUBEConversation. Until next time. (upbeat music)