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Rob Kaloustian, Commvault & Michael Stempf, Sirius Computer Solutions | Commvault GO 2019


 

>>live from Denver, Colorado. It's the Q covering com vault. Go 2019. Brought to you by combo. >>Hey, welcome back to the cubes. Coverage of combo go 19 from Colorado. Lisa Martin with stupid man. I got a couple of guys joining us with some really cool stuff to talk about. We've got robbed Colusa in the S V p and G m of metallic a combat venture. And we've got Michael, some principal architect from serious computer solutions. Guys, welcome to the Cube. >>Thank you. Thanks for having us. >>Yeah. So some big stuff came out yesterday. Metallic Rob, you are a convo, O g. I worked in the back, like, 10 years ago. I can't even believe it's been that long since I was there. But a lot of change in coma in the last nine months alone. Metallic came out yesterday. We're seeing a lot of momentum excitement around what come boats during strategically talk to us about metallic. What is it besides a cool name? And why is this so exciting? >>It's exciting for me for two reasons Specifically what we're doing with innovation. We've been an innovator and leader for two decades, but focusing on, things have changed. People have moved to cloud. People are looking at hybrid solutions. And with that comes SAS. So to me it's completing. I don't wanna say completing, but getting to that choice that that menu of options, the right ones not too confusing but the right ones. And so with metallic, we brought a sass portfolio to market around back in recovery aimed at some of the more common use cases. And the thing that was really exciting for me about this waas. We had this I p from the last two decades. Yet Sanjay empowered said, Look, I really want you innovate quickly. You've got all this I p put together a start up in the company marketing people working with engineering. And that's critical with the SAS offer because it's all about experience, >>right? Rob, I got all this I p We just had Sanjay on talking about all the patterns they have kind of going through my head. I'm like, Well, if you had all of these pieces we've been talking about Sascha now for you know, quite a few years. Why now? What? What has changed or what was the enabling piece other than Sanjay say and go that made metallic come to fruition now, rather that it hadn't before. >>Yeah, that's that's a good one. We've been working with partners and customers. Fact. I just talked to one, said Rob, I've wanted this for for a while. I think a lot of things came together, one putting together this start up approach to get the team's working cross functionally. That wasn't something we were accustomed to. So it wasn't just Sanjay saying Go. It was kind of doing things a little differently. I think The other thing looking at the market opportunity that we validate with our customers and an analyst. There's $1.6 billion target addressable market. Many customers are busy, Many customers are custom consuming lots of products, SAS or cloud and this just makes sense. So that's why we did it now. >>All right, well, so Michael Serious is a launch partner from metallic. My understanding. This is 100% built for the channel. Tell us what this means for your world, and your customers >>were really excited because this opens up the world of com vault toe a whole group of customers that we wouldn't focus on before with so you know, we're able to go in with our inside sales teams and with customers that maybe don't have full time employees for backup to spend, you know, multiple hours every day, Karen feeding for a larger, more advanced system. So this way you can off load a lot of that. Maybe not the ownership of back up, but at least the management of the infrastructure for you takes a lot of the overhead away they don't have to worry about. Okay, what about two sites? How did I manage that where, you know, that's a lot of complex stuff, So we're bringing in a company now that has 20 years experience. There's been a lot of new startups in the SAS area, but they don't have 20 years experience of knowing what the customers were looking for and back up and how they do it. And and to be honest, you learn a lot from your mistakes. And 20 years you made some mistakes. Everybody does, and they still have those mistakes to make, and these guys can all, you know, bring that to the customer, and then they don't have to worry about >>it. I'd liketo add to that a bit. So that's been the hardest thing is we have 20 years of innovation. We've got that. I'll call it a war chest, 812 patents. Who has that? And now it's like, Okay, Sascha, Sirs, want this unique experience? There's temptation to dip into the war chest. So we kind of moved everything out of the way and said, Let's take a fresh approach. Let's do a whole customer journey map. Let's worry about the experience. So the reason why we're able to innovate so quickly because we had this chest of patents andan enabled us to really focus on the customer and the partner experience to get it right. >>Can you talk a little bit about the combat adventures? When I saw that, that that's interesting. Is this kind of like what you're talking about? Like a startup within combo? Yes, Why was that important? >>It is important to us for two reasons. One, the brand brands about experience, right, and we needed to signal that internally, I mean, were traditionally executing really well in the enterprise space. Yes, we have mid market in some smaller customers, but we're known for handling big multi petting my customers, and we're known for maybe traditional approaches. So the brand allowed us to redefine and attach to that inexperience. The combo adventure part signaled the stability in the trust in a vendor that's been there for two decades with innovation. That's why we did that. >>Michael Being a sass offering the go to market has to be a little bit different. My understanding There's also like a 40 day, 45 day try A like, you know, full blown. You know, not just some, you know, test version of it. How will this change the way, or will it change the way you gotta market? >>It does change it quite drastically because the customer can get involved, they can start playing with it. They can ask for assistance during any time during that. But the nice thing is, after that 45 days, you don't lose what you did it it wasn't gonna download this. I'm gonna test it in my own little lab. You could be testing it with real world scenarios and then flip a switch. Your active you're going and what's nice is is is as that grows, right. I mean launch. They were recovering 90% of the workload people are doing and then immediately were growing it. But you know where they're gonna take this in the future, we'll be able to tie in to some of the old ways with the old combo and bring in the new >>Do you have no 3 65 practice of this ties into our >>we do and we actually have been. We were so excited for this because we were You know, we've been looking for a way to package not only Office 3 65 which which combo has done so well in the past, but but really touch those other customers that we weren't normally getting into with it. And everybody, especially the smaller companies, are using office 3 65 Nowadays, nobody has exchange on site. So being able to reach those and have that holistic message ease of use, the user interfaces you were saying is just it's it takes, what do we what other companies were doing? And it just makes it so much simpler >>When I saw the child at 45 days. Don't normally see that often. It's a 15 day trial and maybe you could mix it up to 30 days. And one of the things I heard during your keynote this morning was no posies talk to me about that as a differentiator. >>Yeah, maybe we'll both handle this. So there's two things one in this next six months will be learning a bit. We're gonna evolve just like a sass product does being fresh. So >>that may >>change. But what we found in our talk was many of the customers many of the other says products and they don't even have Ah, you're up in 15 minutes. That's right. It is. And some of them they have 30 day trials, but they let you extend it forever. And so what we found is many customers want to try and end a month back up, so tying it to 15 days isn't enough time to look. I think the unique differentiator, what we did because we re mapped all our business systems is of Michael has a customer that he's brought into this trial. He's gonna be informed where they are in the trial. He's going to see they did a backup. So just because it is 45 days we've got all this communication flowing back to the partner, so they can immediately say, Hey, you've already done a backup. You done to restore What else do you need? And we absolutely certainly hope that Michael or someone else's serious can close it quicker. I don't >>know too many times. People with P O sees they download the code, and they immediately get pulled into something else. So now we have a checks and balances we can communicate with combo. We know where they are. If some stagnating, they've had it for a couple days, they've moved on to another project. They take a week's vacation, they can come back to it. We can. We can know that we can engage with them and say, Hey, can we help out in some way? >>And is this sorry? Starting with office 3 65 is that kind of door opener to employ servers PM's for metallic for those minions. >>So right now we have three offers. I didn't cover that, so we've got three separate offers, but they're all the same thing, but you can consume VM file sequel. You can buy that separately if you want to buy Officer 65 separately, you can or metallic and point back in recovery. So we have all three of those in the suite, and we do anticipate some customers will come in and buy one. We've seen some trial activity already since launch where there's customers trying two or three. So there's a lot of incentive for them to go with multiple products in this. All right, >>So Rob Com Bold already has its core product releasing on a 90 day cadence. But bring us inside. From a development standpoint, Metallica's now is. It's as product. How's that need to change your methodology? What? What can customers expect from kind of a release cadence and gives a little bit as to what you might expect kind of over next six months? Sure. >>So I have my own engineering team. Like I said, it's a start up. So we're doing using a Dev Dev ops agile approach. We have two week sprints, and so if there is something critical that we think, see, they're gonna be a differentiator, maybe add value to the partner experience on the business system aside, or make it just that much easier for the customer that much more secure. We absolutely have worked out how to bring fresh features in that don't disrupt our customers like all modern SAS products do. So it'll be a little bit different experience with the SAS product than, say, a perpetual product, because the touch that we have into the into the product ourselves. >>You know, when you talked about the customer experience a few minutes ago, Rob in terms of even the design of comfort ventures, we can't go toe any event. Whatever technology we're talking about, customer experiences table states right and and as customers, if you're you know, 90 consumer, what not you are a consumer in your regular life. And so there's all these expectations that come from. I could go on Amazon and get anything that I wanted in 16 hours in 24 hours, and then we go into by software as business folks. The same expectation presents the user experience. I'm glad that you brought that up. That's like I said, it's table stakes for any organizations. Make or break >>right. I think for us that was like most of our focus, and I think to your point, since they can kind of go anywhere now. Then go to Amazon, try something. Then they jump in. Go to Azure. We thought it was really important to connect with the partners because of partners with ones that have usually solve what, 5 to 10 different I your business problems. And so we thought it was a smart thing to not only do that quick trial, but really go to market 100% with partners because they're the ones that helped the customer kind of make sense of it. All people get in there, they get frustrated trying 10 different things. So we kind of wanted to have that balance with this sort off. >>Well, And what we love out of this, which is so unique in the industry, is if we have that relationship with them, we know where they're consuming data and storage in the cloud. And with combo with metallic, we can bring our own storage. That customer already has. But there's a lot of customers that don't have that yet. Maybe they just have office 3 65 They're dabbling and cloud. Make it easy. I can use their storage right away. So having both those options makes our value. Add your perfect, >>Rob. Maybe you call it be called SAS. Plus, Yes, up on the keynote. So in my mind, one of the beauties of sass is I don't want to worry about anything. You know, I care about my data on everything below that in the stack. You know, it's like, you know, ordering delivery pizza. You're taking care of everything. They're so snapping a copy onto my own data center stuff leveraging storage from AWS and azure. I understand you want flexibility and choice, but, you know, how do I get concerned that, you know, while you've just added a whole level of complexity that my customers shouldn't have to worry about >>Oh, that's that's a great question. S o its ass out of the box. So all the data, all the control plane in the cloud, the option to be SAS plus, what we found in talking and hearing from hundreds of people was and >>we thought >>they'd say the same thing you did, and there were a variety of them, the dead. But if some said, Hey, I've got a physics issue. I've got 200 terabytes on Prem. I like the simplicity of this or my companies Cloud Vendor A or a cloud vendor B. I don't like having a copy in that clown. I've already got my largest. Some people are buying us for a department. They've got the enterprise on one cloud vendor. So So Back, back rolling back out of the box ass sask plus there for those unique requirements. And that's why we talk about flexible in on the customers own terms. We don't force them all of the cloud if there's compliance or other needs. GDP are whatever they can go to that use case for that workload. That makes sense. >>So yeah. So the news yesterday, just Michael from you. What? Some of the feedback within some of the customers have been doing the trial. What are some of the things that you're hearing? It's already taking in and gleaning insights from how they're using it. >>Well, to be honest, what they found with some other SAS offerings was they were kind of pigeonholed into exactly what they offered and nothing more, nothing less and having the option of having ah ah transport method on Prem having your own cloud. All of these options, they were extremely happy to have they were like, we're no longer being forced yet. It was presented in a way that they don't feel overwhelmed with the different options. A CZ you're saying by default you have the storage one button check I enter in my credentials. Now I'm using my own storage. They make it very simple, works you through the entire thing. The Wizards, the way they have really simplified the program. I was really surprised from come up because I think the command center, the U I within within traditional combo did very good on simplifying things. And they took, like, How can you make it easier? And with you I for metallic is way. It really talks to the SAS customers >>where some of the expected business outcomes I'm thinking like lower TCO, you know, eliminated or lower storage hardware costs big improvements to like FT time. What are some of the things that you're expecting? Customers t claim. >>To be honest, I think the most exciting thing that I've heard for my customers is that they're able to doom or so they weren't backing up everything that they needed to back up because they didn't have time. They didn't have the expertise, and so now they're gonna be able to protect things they've never been able to do in the past, just because of those limitations, >>and hopefully be able to actually see the data and extract insights from that. >>And I think from the value perspective, what was already mentioned. If they already have infrastructure that they want a leverage, you don't have to go buy something else. A lot of the other offers in the market kind of make you buy. Assuming you want to go there. That's one the other one is. If you look at the market, there's a lot of point products out there, so they start using one. Maybe it's not metallic. That happens, and then it has a scale issue. Then they're buying something else. So I think having a portfolio that matches a lot of use cases versus just today for launching a point product, I wouldn't be so excited. But being ableto handle the most common workloads across the market, I think that's that's goodness for them from a complex in R A Y t o type perspective, >>exciting stuff, guys. Well, congratulations on the launch and the expansion of the markets the next year you gotta bring some metallic customers that we can really dig into it with them and see what's really going on. >>Yes, we're excited about that. >>Rob. Michael, thank you for joining me on >>the show >>today. We appreciate it. First. You minimum. I'm Lisa Martin. You're watching the Cube from coma. Go 19.

Published Date : Oct 15 2019

SUMMARY :

Brought to you by combo. I got a couple of guys joining us with some really cool stuff to talk about. Thanks for having us. But a lot of change in coma in the last nine months alone. And the thing that was really exciting for me about this waas. piece other than Sanjay say and go that made metallic come to fruition that we validate with our customers and an analyst. This is 100% built for the channel. but at least the management of the infrastructure for you takes a lot of the overhead away they don't have to So that's been the hardest thing is we have 20 Can you talk a little bit about the combat adventures? So the brand allowed us to redefine and Michael Being a sass offering the go to market has to be a little bit different. It does change it quite drastically because the customer can get involved, they can start playing with it. the user interfaces you were saying is just it's it takes, And one of the things I heard during your keynote this morning was So there's two things one in this next six months will be learning And some of them they have 30 day trials, but they let you extend We can know that we can engage with them and say, Hey, can we help out in some way? And is this sorry? So there's a lot of incentive for them to go with multiple products and gives a little bit as to what you might expect kind of over next six months? or make it just that much easier for the customer that much more secure. I'm glad that you brought that up. So we kind of wanted to have that balance with this sort off. we have that relationship with them, we know where they're consuming data and storage in the cloud. So in my mind, one of the beauties of sass is I don't want to worry about anything. all the control plane in the cloud, the option to I like the simplicity of this What are some of the things that you're hearing? And with you I for metallic What are some of the things that you're expecting? They didn't have the expertise, and so now they're gonna be able to protect things they've never been able to do in the past, A lot of the other offers in the market kind of make you buy. Well, congratulations on the launch and the expansion of the markets the next year you gotta bring some metallic customers We appreciate it.

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Mercer Rowe, Commvault & Carmen Sorice III, Commvault | Commvault GO 2019


 

>> Narrator: Live from Denver, CO, it's theCUBE, covering Commvault GO 2019, brought to you by Commvault. >> Hey, welcome back to theCUBE's coverage of Commvault GO '19 from Colorado this year. I'm Lisa Martin with Stu Miniman, and we are excited to welcome a couple of new guests to theCUBE. One of them brand new to Commvault. We have Mercer Rowe, VP of Global Channels and Alliances. Mercer, welcome to Commvault and TheCUBE. >> Thanks so much. >> Lisa: And we've got Carmen Sorice III, pinky out, GTM Chief of Staff for Commvault. You're the veteran here. You've been there for a year. >> A whole year, yes. >> Lisa: Exactly. Guys, so much excitement in the last, you know, nine months since Sanjay Mirchandani took over. Analysts saying, hey Commvault, you've got to upgrade your sales. You've got to upgrade your marketing. You've got to shift gears and expand the market share, and we're seeing a lot of movement in all three of those directions. The channel is really critical for Commvault, Mercer. It's responsible for a significant portion of revenue. You guys have made some strategic changes there with respect to channels and alliances. First of all, before we get into that, you're brand new, brand, brand new to Commvault. What attracted you to this company that's 20 years old that, as Sanjay was telling us, it's like the new Commvault. >> So, if I look back at my career in the last 10 years or so, I've been in IT for about 20 years, for the last 10 years or so, I've been a part of launching cloud businesses for a number of some upcoming and some new vendors, such as VMware, IBM, SoftBank and others. And a lot of that, in that process, what I've been working on is helping existing customers to move their workloads into the Cloud. We know that the market is evolving to a hybrid Cloud type of deployment model. I mean we can see that across the board with the way our customers are behaving, with the way that the Cloud vendors are behaving. But that's been a challenge because of the technology matching, right? Figuring out how to essentially put the same technology stack in the Cloud as you do on-prem to be able to move those apps over. I really started to look for companies that could bridge that gap and it could really operate in a hybrid Cloud scenario. Commvault is absolutely positioned perfectly for that in my mind, and so it's such an opportunity as we shift from our kind of act one as a great data protection company to a true hybrid Cloud data platform or data plane. >> Yeah, Carmen, maybe give us a little bit of your insight as to some of those change in roles as Mercer was just saying. Cloud is having a huge impact. You know, we've watched, you know, for years the shifting role of the traditional VAR or SI or the like, so bring us a little bit of insight as to what, today, is important to your go-to-market. >> Yeah, so what's important to our partners, especially the VARS is continuing to be relevant with our customers, right? Change is the only constant, and it's, the rate of change is just accelerating. So partners are looking for vendor partners like us to help them be relevant, to come out with the solutions that are going to be more relevant, even tomorrow. And, from a Commvault perspective, if you think about everything we've done from a data backup and a data management perspective, we've been the best in the industry, as we've just seen with Gartner and Forrester. All right, so we're proud of that. But what our partners were looking for is, where are we taking this next? Where's the innovation going to come from? So when you weave in things like Metallic that now gives our partners a consumption option. So if they have customers that want to buy software as a service, they now have that option. And then when you add software-defined storage, it takes us in to a completely different area, and you had asked Stewart about the Cloud, when you think of Cloud native applications and you think of containerization, that's changing the way backup data and primary storage data is being managed and the lines are blurring. Now with Hedvig software-defined storage, we have an opportunity to come out with integrated offers to help our partners be even more successful. >> So from a go-to-market perspective, in the last year, there's been a lot transformation, right? Not just in terms of leadership changes, but this big focus on ensuring that, as customers' environments change in this hybrid multicloud world that they are living in whether it's by design or its by acquisition or different types of growth, right? Talk to us a little bit about how Commvault foundationally is set up to really make some big shifts and big bets in new routes to market. >> Yeah, I can take that from where we were a year ago 'til now and then feel free to expand. So when you look at, we've always been a partner business, a partner friendly business. A significant percentage of our revenue, like north of 90% goes through our partners. What our partners were asking for is, hey, you guys are partner friendly, but we need you to be partner driven. So, when you come up with solutions, make sure they're channel ready, make sure they're partner ready, make sure we have our eyes on the market so that we're not just trying to sell software to our partners. We need to better understand their go-to-market models, how can we help them grow their business by offering a different variety, a variety of different services. So I think the evolution you've seen is a year ago the company made significant investments on becoming partner-first. So we've invested in channel leadership, partner leadership, not only at the corporate level but also in the field, and since Sanjay came on board, as you referenced, in February, that change is just continuing. So we're making our next level of investment in channel executives, in executives period, who have context about what channel is. And when you've lived in the channel, you've dealt with channel conflict, you bring that to the table, you bring that experience to the table. So I think you're seeing an evolution of us in our next phase of investments, helping our partners be successful, and becoming partner-first, and we've done a lot of new things with our programs that I can get in to. Financial incentives, rebates, making it easier on our partner portal to interface with us. And we're going to continue to do that, so that's we're not only just the right product choice, we're the right financial choice for our partners going forward. >> And I think, to add to that, if you look at our Metallic launch, obviously the reason we work with partners is in service of our customers. Right, that's the whole reason we partner, it's 'cause we want to great a better value proposition for our customers. And when we launched that product, a little tid bit, the company did a lot of research. Went out and talked to non, not-current Commvault customers, so potentially new greenfield customers and consistently got the feedback that they wanted to buy softwares and service applications that like that through a partner, because they could have a conversation about their entire IT environment. So it's really exciting to be in a spot where we are not only partner-first, partner-led but we're in a position where we know that this is the way our customers want to interact with us. That's number one. Number two is as we start to make some of these transitions into SaaS as we move into adjacencies like we're doing with Hedvig, it's so important to have our partners be the tip of the spear to help our customers through that journey. You know, innovation is great, but innovation also creates complexity. That's where partners help us move our customers through that journey and be successful. >> You know, we were talking to one of your launch partners earlier today and they were very excited about Metallic. On the same hide they did recognize that there is a significant change as to how they have to engage, you know, what part of the organization. You know, it's a good thing they have a Microsoft practice that this plugs into for the O365. So, bring us a little bit as to how you're helping the channel transform. >> Oh, absolutely. So, as you can see, a lot of the partners, you can see a lot of them that are here today, have moved from being pure, say in the solution of outer space, just to use as an example have moved from pure solution providers to also having MSP offerings, or other kind of services offerings, because they realize that customers want the flexibility of consumption economics while also, you know, being able to work with their trusted partner. So whether it's them, whether it's service providers who we want to drive into more of a, as a service model, and obviously we're planning to release all of this technology to our service providers to allow them to offer Commvault-based or Commvault-powered services in the market, or whether it's our great alliance partners. Companies like Nedap and Hitachi, where we have OEM relationships or other kind of very deep, collaborative relationships in the market. Adding some of these features and functions and capabilities as we move, as we help our customers to move into the Cloud, as we help them to give them more options for these multicloud or hybrid deployment models. This opens up additional apertures, additional opportunities for services, for wholistic end-to-end solutions from these partners that actually increase their ability to be relevant with the customers but also the share wallet. >> I want to get your perspective, Mercer, on differentiation, because partners, your partners work with a lot of your competitors. We know that there's a lot of coopetition, right, in technology but what is it about some of the things that Commvault is putting in place or some ideas that you have to really differentiate how you're enabling partners, whether we're talking about a VAR or a Disty or all the way up to a global services systems integrator that can deliver massive enterprise scale. >> Yeah, I can start with that if you're okay. So, it's all about listening to partners, right? Listening to what they need and what they're asking you for. Because many times a vendor becomes vendor-arrogant, right? And you're not listening to the partners. So our partners have been clear. They said we want a predictable financial model with Commvault. What translates to a program that's a full year program that gives them financial incentives so they don't have to guess what we're going to do in any given month or any given quarter with some kind of SPIF. So we've delivered on that. They've asked, number two, they said, they've said to me, and you're going to be hearing this, is you've always had great products, please, that has to continue. That's like a ticket for entry. And we've seen that we continue to lead in that space. And then I mentioned earlier about innovation. They want to know that we're going to take them into the future. So those three things are really critical for our partners. And then the last thing they ask for, which is basically a foundation across that, is field engagement. We need to be more tightly engaged with your sellers, so that we go in on joint sales calls. That we're bringing each other opportunities, and I think with the new sales leadership we have, Riccardo Di Blasio, our new CRO, our boss knows full well how to grow businesses with partners and through partners and it's by engaging in the field. And that's why we're going to have more people in the field, so that we can engage with partners and create opportunities together. So those are kind of the four foundational elements that we see. >> Mercer, I was wondering if I could get your viewpoint just in general about the channel. There was a lot of fear for a number of years about, you know, the Cloud, coming in and that readjustment. How do you think it's going? What's the general, you know, feel of the channel today, and how their interaction is with, you know, that ever-changing interaction with the big public clouds. >> You know, it's a great question, and I remember when we were first launching the cloud business as VMware. I used to go to, I built our channel model but I would introduce myself in the partner meetings with, Hey, I'm from VMware Cloud. We're here to kill your business. (laughter) Because there was a fear. And that fear, I think, in a certain way, has kind of dissipated as the market has realized as partners and mostly from the customers have realized that there is not a one size fits all strategy. The Cloud is not the solution to all IT needs. It is certainly an important part of most customer's strategy, in fact, I don't think that there are many customers that don't have Cloud as a part of their overall IT strategy, however, it's not the entire environment, and it certainly doesn't solve all needs. So, from a general perspective, the savvy partners have embraced the Cloud, they've embraced services, and they've look at it as a wholistic part of how they do business with their end customers. 'Cause as we think about, you know, to the last question, as we think about partner profitability, I think about it in two main vectors. There's margin, field engagement, revenue, and so forth, which is very, you know, this is the financial element of working with a partner like Commvault to make money. And that's obviously a very important part and that's something we will continue to invest in. Programs, and so forth, to support our partners to be profitable working with Commvault. But the other is in the practices, in how they build services, in how they build end-to-end solutions. Which, another tidbit on Metallic that some people picked up on was that we've released the telemetry APIs. Meaning that partners who are working with Metallic can see exactly what their customers are using. How are they growing? Oh, they've all of a sudden backed up a new workload. Hey, maybe they have a new project. Maybe I should call them, so I'm not waiting until renewals. I'm not waiting until the sort of forcing events to have an opportunity to place a call into my customer and say, hey, I noticed you're doing something new. How can I help? >> That insight, and sorry Carmen, we were talking about that a little bit earlier, I think with maybe with Rob Kaloustian. That was really interesting, because it really it changes the word partner, right? It can't. Because if they're actually able to follow along and maybe even make some educated predictions or suggestions to the customer, then the customer feels like, okay, you're not only selling me this, you're actively helping me optimize my deployment, learn from it and plan for what's next. So that definition of partner changes for the better. >> And I think the whole SaaS model is like the next step beyond Cloud. So you were asking me about Cloud. Very briefly, the way I've seen it over the last probably seven to nine years is, I had billion dollar VARS tell me nine years ago, don't ever try to come in here and sell me a multi tenant cloud service, 'cause I'm selling hardware. That moved to, hey, you know what? We see the customers changing. I was with a service provider. Why don't you come help us? And then a couple of years later they said, you know what? We're kind of building our own service now, so we don't need your services anymore. So, in a few, you know, three to five years, they went from stay out, I'm never going to sell a multi tenant service to quickly, well maybe not so quickly, some not as quick as others, realize that they have to get there. I think SaaS is like the next step beyond that. >> Well in this business I think if that teaches anybody anything it's never say never. Right? >> That's right. >> Well guys, thank you so much for joining Stu and me, sharing with us how things are really transforming here, but also what you're doing for global alliances and channel to really catalyze Commvault's business. We appreciate it, and we say best of luck as you enter week three? >> Yes. >> Lisa: Or day three? >> Day three, day three. >> Lisa: Gentleman, thank you for your time. >> Great, thank you very much. >> Thank you very much. >> For Stu Miniman, I'm Lisa Martin. You're watchin' theCUBE from Commvault GO '19. (fast tempo music)

Published Date : Oct 15 2019

SUMMARY :

brought to you by Commvault. One of them brand new to Commvault. You're the veteran here. Guys, so much excitement in the last, you know, We know that the market is evolving to a hybrid Cloud is important to your go-to-market. especially the VARS is continuing to be relevant in new routes to market. making it easier on our partner portal to interface with us. be the tip of the spear to help our customers significant change as to how they have to engage, you know, to be relevant with the customers but also the share wallet. Commvault is putting in place or some ideas that you have Listening to what they need and what they're asking you for. What's the general, you know, feel of the channel today, The Cloud is not the solution to all IT needs. So that definition of partner changes for the better. realize that they have to get there. Well in this business I think if that teaches as you enter week three? You're watchin' theCUBE from Commvault GO '19.

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