>>From London, England. It's the cube covering Kupa inspire 19 PVR after you by Cooper. >>Hi. Welcome to the cube Lisa Martin on the ground in London at Kupa inspire 19 please do welcome back to the cube Ravi talker, the SVP, a business acceleration that Cooper won't be welcome back. It's great to be back. Thanks for having me. Likewise. So lots of, lots of buzz around us. Everyone's eating lunch, but there's a lot of folks here in London, a lot of exciting news coming out in this morning. Lot of customers and fused in Rob's keynote. I lost count of how many great customer examples were showed. Talk to us a little bit about Kupa pay and some of the innovations that you guys are delivering now. >>Yeah, absolutely. So pay pays a great new area for Coupa. We call it the fourth pillar and Rob's analogy of the pipe procurement, invoicing, payment and expenses. And so actually we started this journey a really last year at this event where we announced virtual card for purchase orders and a strategic relationship with Barclaycard. And over that past year we've done some amazing things with relationships with JP Morgan, Citibank, and we just announced a great relationship with American express to provide American express virtual cards on the Coupa pay platform. So we've been working hard at it. We've seen some really good success early success with customers. Uh, we announced some other great innovations in our Vegas conference just a few months ago where we announced invoice payments is generally available along with partnerships with Stripe and PayPal. So it's been really busy. >>It has been the B2B payments space. It's a big market, 1.2, I think trillion global and global volume. But it's also challenging because on the consumer side, on the BDC side, it's so easy for us to do transactions right on our phone, tablet watches, and we had this expectation that we can pay for anything. We can find anything, we can pay bills so easily. But on the B2B side there's a lot more complexity. The BDB hasn't, payments hasn't been able to innovate nearly as quickly as on the consumer side. But I'd love to get your thoughts on what is Cooper able to leverage with Coupa pay that's maybe going to start meeting some of the demands of those business folks who in their consumer lives have this expectation of a swipe or a click to do a transaction. >>Yeah, it's a completely different ball game consumer versus B2B, whole avenues around risk profiles of your suppliers. You know if you pay a supplier that's doing illegal business are doing place and where the government doesn't allow it puts your brand and your reputation at risk. Very serious risks. And so we incorporate a lot of what we do with the community. So you heard Rob talk about that in his keynote. A lot of things around community intelligence. So for us being able to rely on thousands of customers of data, millions of transactions, being able to see things across all of our customers and really create alerts and transactional efficiencies for our customers in B2B payments. That's a big change for our customers and we're just starting to get to see some of those transactional elements. I think the second thing that we've seen with B2B payments, and it's interesting money, 2020 is one of the largest, uh, payment conferences, uh, in the world. And it happened I think last week or the week before in Vegas. And this year has been a lot of talk about B2B payments, whereas last year is mostly B to C. and so we feel we've been making an impact in the entire payments area because to us it's bringing together all of the different payment rails, whether it's virtual card or bank transfers or cross border, but being able to do it across dozens and hundreds of countries and it global fashion. That's a big game changer for large enterprises. >>So one of the things that was a theme this morning during the keynote was trust. I had the opportunity to speak with Rachel Botsman trust expert who did a keynote this morning. And as we look at some of the numbers that Rob shared, you mentioned a few of over a thousand plus customers using Coupa. I think he's shared over 5 million suppliers on the platform. You talked about this community, this massive community that you are co creating with. Talk to me about Coupa pay and its ability to help deliver that trust so that Coupa can be that trusted advisor that it wants to be with. It's not just its customers but as partners too. >>No, absolutely. And Rachel's presentation this morning was fantastic. Yeah, absolutely. And so, you know, uh, my background actually I Kupa for a decade I ran customer success. So I engaged with C level executives at all of our customers. And as part of that process, a trust was a big factor in that when we said something we would deliver that. And over the course of the years that coop has been around about 1314 years we've held very true. That stands in our number one core value of ensuring customer success. And when you look at all of the customers that are willing to put their six, what we call success metrics, how much they've spent saved the spend that they have under management when they are publicly talking about it. That's trust that we've created with them in this partnership because they believe in what our ability to deliver says we decided to go into payments or we're trust and payments is a very big deal as mentioned earlier. Right? You don't get necessarily fired for screwing up our purchase order or an invoice, but if you send money to the wrong supplier to the wrong country, you know, there's a lot of risk associated with that. So we take that very, very seriously and how we've been developing and creating solutions around Kupa pay. And so it's just the overall Avenue that we work with our, we treat them as partners, not as a vendor supplier relationship. And because of that we have this mutual trust that we're both in this together in this large community. >>Yeah. And Rachel Botsman talk about sort of that balance between, uh, trust and risk. Yeah. Which was very interesting concept. Um, talk to me about, I'm just thinking like even from a fraud on a supplier perspective, one of the things I know that Cuba is able to do is alert a customer, Hey, there's a supplier that has a history of whatever it happens to me that's, that's my inflict risk on that customer. Tell me a little bit about that. From a trust risk kind of balanced perspective, what you guys are delivering there. >>It's a great area that we're just really starting to get into as well. And so being able to leverage the community of buyers and suppliers and having everything in a single code system code platform allows us to do a number of these things. And so for providing our customers, not the necessarily the, the exact thing that they should do, but providing them the relevant information in order for them to make the right decisions. Yeah. There's an old adage that I go by which is trust but verify. And so it's the same similar concept here. It's our goal to provide these prescriptions to our customers on what is the supplier doing or how can you improve your processes. And with these prescriptions, as Rob mentioned this morning, it's, it's up to our customers to choose what they want to do with those prescriptions. Sometimes they may take it, sometimes they may not >>and he gave a number, I want to say 22,000 prescriptions and he gave a time period in the past 12 months. That's what I thought as well. So a lot of insight literally coming out of that community. Love to chat though about the community in terms of the B2B payment space, not only we talked about how it's being influenced by consumers, but the changing role of procurement and finance. Yeah, a lot of just disruption there. We talked about that a few months ago and didn't get a lot of opportunity for financial leaders to become much more strategic and a lot of the examples that Rob shared showed how impactful company wide the impact that procurement folks, finance folks can make. Talk to me about how the Coupa is leveraging that community to help them get more visibility on how that procurement role is changing and how Coupa can help it be much more strategic. You know what I, that's a great question. And >>what I respond with that is, what's the name of our conference? It's inspire, right? We want to inspire this community to really go to that next level and really look deep inside themselves. It, Rob talks about all these different adjectives of Brown, all the different, what we call spend setters. It's a great initiative that we've created because we're giving our community of voice and that's always the biggest thing in how you affect change. How do you give people a voice? How do you give someone a story that they can grasp onto such that they can make it their own, such as they can take those facts and that relevance and apply it to their own day to day jobs. And that's a big thing that we're looking to do. But it requires going back to trust. It requires a little bit of trust in what we're doing. And by providing those stories, it gives these, our customers, our champions, uh, the ability to fall back on those, have that foundation for how to make change, how to disrupt their organizations. You know, Rob gave that great example of Telenor. You know, their seep, their chief procurement officer created a blueprint and a plan to provide mobile service. I think it was an India is a great example of what an individual can do and when you're that individual and you have visibility and tall your supply base into all of the spend going across your company, it's very, very powerful. >>I saw a survey that Cuba did recently have, I think 253 financial decision makers in the U K and some of the stats were quite shocking that 96% I believe said we do not have complete visibility over our entire spend. Right. Wow. Right. That's because one, some of the things that Rob shared this morning was the massive, massive savings that companies can achieve, but not having that visibility. You've got blinders on. There's a lot of risk there. There's a lot of expenses that probably should be going into procurement, but that was really 96% saying we don't have complete visibility. What's Cooper's answer to that? >>You know, it's, it's an interesting statistic. Right? And I, I gave a presentation I think seven, eight years ago, and I started off that presentation with saying, you know, if you are an HR and you didn't have track of all your employees, you'd be fired. If you're a head of sales and you didn't have an understanding of all of your open opportunities for business, you'd be fired. So why is that different for spend? Right? Why not have visibility and have access to all of the different spin that's happening across your company? And your Rob said it best in his keynote. We talked about what's actually happening in the world today. It's not necessarily around customer relationship management software, CRM, right? It's not necessarily around human capital management, but it's the well capitalized businesses of the world today. And today's day and age and this uncertainty of Brexit, uncertainty of the global climate, us, China trade relations, who's well capitalized to make and withstand what could be some, you know, unsettling times. Now there's another very interesting thing we saw with that same survey. Excuse me. Along with some of the things we saw with the wall street journal with some surveys we did with them, these finance professionals, they want to have that visibility and our answer to them come talk to us. >>So speaking of influence, inspiring, tell me a little bit about how the Coupa community influenced or is influencing the evolution of Coupa pay for example was Hey, we've got to have Amex virtual cards integrated with Coupa pay. Was that something that came from the voice of the community? Yeah, so we, >>you know, all across Koopa ever since the inception of the company, it's always around partnering with our customers, with our community to really listen and understand what they, what they're looking for. But doing it in the guy in the, within the framework of our core values as a customer, as a company. And the first one that I mentioned earlier, ensuring customer success. So we want to listen to our customers, we want to better understand them. So around virtual cards, you know, how do we choose to do an Amex or a Barclaycard? And to us it's actually pretty simple. We wanted to make sure that we're able to cover 80 to 90% of our customers with these large issuers. And we've been able to do that over the past year in negotiating these agreements, figuring out the technology components. And so we've been executing and delivering on that over the past, uh, over the past year. >>And if I understand that the press release correctly, KUKA pay with Amex virtual court integration is launching first in the UK and Australia. Correct. Can you tell me a little bit about those markets and what were some of the deciding factors? They said, Hey, well we'll go, we'll parlay on your title of acceleration. Is this, are these the right markets to launch and to accelerate copay? >>Yeah. Um, you know, there's obviously a lot of different ways and opportunities that American express has to go to market, massive company, great company to partner with. And so what we saw with them is from a technology standpoint, starting off in the UK and Australia made the most sense. We also have existing demand with customers that are ready to get going and really help us make sure that we create the right experience. You know, we expect this partnership to be really big and so as part of that, we want to make sure that we're able to deliver in certain markets first before we expand this and make this a much bigger thing. American express has a very prestigious brand. We want to respect and support that and we have our own brand that we want to support with our customers. We want to make sure we do it right. >>Well, Ravi, last question. I know that you're keynoting tomorrow. Yes. What are the couple of takeaways that you're going to leave the audience with tomorrow during your keynote? >>Yeah, it's a great, good question. I think the, the takeaways for tomorrow is we want to share some stories. You know, going back to inspiration, it's all about storytelling. Do we have stories to tell our customers such that they can relate to it and fall back on that? So we have three great customer speakers tomorrow. Really excited about the stories that they're going to share about Cooper pay and their journey with it. And my take away for our are the audiences. How do those stories relate to your business and is there a way that we can help you streamline your payment process? >>Awesome. Robbie, it's been a pleasure. You back on the cube. Best of luck at your keynote tomorrow and we'll see you at the next inspire. Yeah, absolutely. Thank you. All right. For Ravi talker, I'm Lisa Martin. You're watching the cube from London. Coupa inspire 19.

>> Woman: From the Cosmopolitan Hotel in Las Vegas, Nevada. It's the Cube. Covering Coupa Inspire 2019. Brought to you by Coupa. >> Hey you, welcome to the Cube. Lisa Martin coming to you from Las Vegas Coupa Inspire '19. I'm excited to be welcoming to the Cube for the first time, Ravi Thakur. The SVP of Business Acceleration from Coupa. Ravi welcome to the Cube. >> Thank you Lisa. Appreciate it. So day one, everybody had started the day off. The general session was lots of information from Rob. We heard from Malcolm Gladwell. One of my favorite storytellers. If I could master telling a story the way he does that would be awesome. We've also heard from some customers today. We had the Lululemon staples, KPMG, Deloitte. People are excited about the innovations and how Coupa is really helping to transform the CPO, the CFO and help these guys and girls become much more strategic. >> Ravi: Right >> Lots of change and lots of forcing functions too like consumerization and pricing pressures and and all these things. But something that you guys announced back in, I believe November 2018. Just about six months ago, was Coupa Pay. Talk to us a little bit about Coupa Pay in the spirit of this events theme of Spend Smarter. Together. What is Coupa Pay? What were some of the gaps in the market that you guys saw? And thought we can help B2B customers uncripple themselves. >> Yeah, absolutely. Thanks for those questions Lisa. I've been with Coupa for over 12 years now and throughout that time I've have had thousands of conversations with Spend management professionals across all different topics. But whenever payments would come up there's always a sense of it's kind of a nightmare, it's a mess for us let's not talk about that. (laughing) And what we've seen is that. A lot of large companies have multiple ERP systems and when you have multiple ERP systems trying to get a hold of the data and be able to control the funds going out can be a little bit of a challenge. Then when you start mixing in that there's so many different ways to pay suppliers. Weather it's a credit card or a digital cheque or cross-border payment. Whatever it may be. It becomes a big conglomeration of a big nightmare. And so when we started looking at payments. We wanted to figure out well, how can we simplify this experience for our customers? Because we already have best in class procurement best in class AP automation. Adding payments was kind of an easy decision. >> Lisa: Natural evolution. >> A natural evolution of how we were progressing or kind of move into business spend manager categorization of Business Spend Management. And so when we started the journey we made the decision maybe about 18 months ago to actually start getting into this a little bit. And we started off as you mentioned last November with announcing virtual cards on purchase orders. We've started adding other things like early pay discounts. Which are kind of a financing type of solution and just yesterday, actually just today Rob announced general availability for invoice payments. Which is really the workhorse of payments. It's taking all of your invoices that you have as a company and how do you pay your different suppliers. >> Lisa: I can imagine a company would have multiple banks that they're dealing with to pay different suppliers different suppliers, probably had different preferences and then what's the percentage of invoices that are being paid by cheque by paper cheque still. >> Ravi: Yeah, I mean in the U.S. I think I had a statistic from 2016. It's a couple of years dated but it said 51% of payments in the U.S. is still via cheque. It's crazy. And I had a meeting earlier today with a pretty large customer. And they're telling me about how their treasury the woman that runs treasury for them. She walks around with the key fob of 12 different key fobs, for two-factor authentication to log in to 12 different banks, all over the world. And a lot of that is very painful it opens themselves up to a lot of inefficiencies to risk, to potential fraud and with the payment solutions that we're offering that we're actually now generally available with. We're able to solve a lot of those challenges it's really exciting for us. >> Absolutely. And driving up the efficiency of accounts payable by having all of these options. Can imagine from a customer's perspective all of the elements in that business they're going to get tighter going to get more simple and where it's going to really be an enabler of an organization's overall digital business transformation >> Right, it's one of the last areas of transformation we see in Business Spend Management. We've already as mentioned the procurement process AP automation, where we handle expense reporting and now when you're starting to look at payments and doing it at the scale that we're looking at doing. There are a lot of payment solutions out there a lot of payment providers. But none of them have the backing of the procurement process None of them have the rich invoice data that we bring to the table. Let alone the ability for us to send payments due payments domestically, across the globe. Which is a very unique differentiator for us. Along with being able to pay out cross-border payments in hundreds of countries. Now the other thing that we've seen from organizations especially as the the way that the economy and organizations have evolved. You're not just paying a supplier that has ACH information They're not willing to provide you with their bank account information. Might be a five-person flower shop that you need to buy flowers from occasion. It may be temp labour that you have hired for certain projects. Or contingent workforce for certain projects. Or maybe even paying back your employees through expense reports. And so as we've architected our payment solutions we've looked at all of these together and figure it out what are the different optimal ways to do that. As a matter of fact we're announcing a partnership with PayPal. So in order to now send payments via PayPal from a business PayPal account from our customer to the PayPal accounts of their some of their smaller suppliers. So that's a unique way that we're thinking about what are the common use cases scenarios in the consumer world and bringing that into the business environment. >> Yeah, that consumerization effect is so interesting because we're all consumers every day. Weather we're shopping for some beach wear for a backyard barbecue or something on Amazon or whatever happens to be. We have this expectation, culturally we're trained we can find anything. We get anything, we can see all the suppliers and the different prices and select. Read all these reviews. Because we're so conditioned to that in our everyday lives those people that are doing that then have buying decisions and buying roles and their company's expect the same experience. >> Ravi: Right >> And you guys are listening to your customers and enabling that which is huge hugely impactful to every industry, right? Manufacturing, Retail, Health Care you name it. >> Any business that has employees which is every business in the world. It's a great point. I mean just a consumerization of all of these different aspects of business and that's where, when we started Coupa and as we've continued to grow throughout our expansion it's just really listening to our customers listening to the vibrant community that we've created. I met a lot of meetings today and I met with another customer a couple of hours ago and he was super excited about how he's been on our Coupa Community. We have a portal for our customers. They can put in their ideas and talk about and have conversations. He just loves the way that we've been able to react and be able to implement a number of his solutions that have made his life easier along with the broader community of buyers that we have. >> All the marketing material talks about this BSM community that is developing together and that was one of the themes I felt that I heard from Rob this morning during his general session is this. Not only is this community incredibly rich with data 1.2 trillion dollars of spend they are going through this which is a 5X multiplier from I think you should have said this at 2016. But it's also encouraging, suppliers that are in there customers that are in there are able to to learn and save from each other. The collaboration element was really, I thought quite potent and it sounded like quite a differentiator to me. >> Right, absolutely. I think Rob talked about what we're calling prescriptions. >> Yes, 18'000 so far? >> Exactly, and you know the ability to take a look at it's not just $1.2 trillion worth of spend. It's 5 million suppliers. It's not all of them have catalog items but a lot of them do have catalog items. It's looking across millions of purchase order millions of invoices across the system and being able to rationalize and look at data and look at all of these different trends that no one's able to do and really it's just the beginning of the power of what we're doing. We've introduced our business spend index. Which is a leading indicator of how the economy and businesses are operating. We're really just starting to scratch the surface in this area, I mean a thousand customers is great. But as we continue to grow and expand and multiply our customer base. We're going to be able to help things around broader supply chain initiatives. Help things around sustainability. Help organizations figure out are they working with suppliers that are not only suppliers that are risky which we do today. But what about tier two suppliers or tier three suppliers that have a potential risk in their supply chain. And as we start to accumulate lot more data we're able to do things that really no one's ever been able to do, ever. >> Lisa: Thinking back that the 12 years that you have at Coupa and the massive transformation that you've seen in every industry. All of these different disruptors. Like we talked about earlier, all of the changes that are really forcing CPO's and CFO's to become sort of those fraud detectors and those strategic thinkers. Because they can see there this isn't just about buying and sourcing. There is tremendous business potential by having that visibility where all your Spend is in one platform. That's absolutely transformational. >> What do businesses do? They spend money or they sell goods or services and we have half of that equation and we're doing it at a scale that hasn't been seen before. So yeah, the ability for us to over what we've seen over the past 12 years. Not just what's happening at a macro economic level that's a big part of it. But just in general. What's the thinking of the CPO's? What's the thinking of the CFO's? How are they starting to look at things? How are they starting to feel the empathy for their employees. The empathy for their suppliers and making business decisions. And we're now part of that conversation. We're part of that equation as these companies are looking at these things. >> And have you seen the roles of the CPO and the CFO start to change, to start embracing emerging technologies embracing AI and machine learning and understanding how that can really once they have the data and they can apply intelligence and train the machines, how much potential they have. Are they receptive now? >> Ravi: It's just a start. it's just a start. I mean, when I joined Coupa 12 years ago Salesforce is really just starting to get going with the whole SAS thing and it's been a phenomenal change. We had the opportunity of lunch with Malcolm Gladwell today as an executive team and one of the things that we talked about was Silicon Valley and what's happening in general with technology. And he put it very clear, he said we're in the first minute of the technology revolution. It's still super early and how things are moving and transforming in this world We're at the forefront today and we want to continue to be there as the world changes. >> Lisa: So lots of exciting news today you mentioned PayPal. What are some of the other things that are going to be coming out this week that are exciting to you and your customers? >> So a lot of things that are coming out for payments specifically, we're going to be announcing a number of partnerships in the morning. I'll be announcing a number of partnerships on the main stage. We're doing, as mentioned, something with PayPal. We're going to announce that Citibank has joined as a virtual card issuer on the Coupa Pay platform. They're one of the largest global issuers in the world. We're introducing TransferMate as a strategic partner for money movement. And kind of one of the more unique things is when you think about payments and when you think about our community of buyers and suppliers. It's buyers and it's suppliers. And so we want to start spending more time and more focus at least from a payment standpoint on how can we make it easier for suppliers to do business with our customers. We're also going to announce an integration with Stripe. So Stripe is one of the, the bigger Fintechs in the world One of the darling Fintech companies around. And what they're doing is because of their capabilities around the card processing standpoint. Not to get into too much the details but we can now enable a super or a higher level of efficiency for card acceptance for suppliers that hasn't been seen before through our Virtual Card capabilities. So we're really excited about these partnerships and there's a lot more to come over the next several months here. >> To borrow this from Malcolm Gladwell the fact that he thinks we're in the first minute of this technology revolution, is like oh! Shocking. But all I've heard all day today is customer centricity, supplier centricity. Ravi thank you so much, for stopping by the Cube and giving us some of your time on this very exciting day. I know day two will be, probably as action-packed. Tomorrow, but we appreciate your time. >> Thank you very much. >> My pleasure >> Appreciate it. For Ravi Thakur, I'm Lisa Martin. You're watching the Cube from Coupa Inspire '19. Thanks for watching (upbeat music)

>> Narrator: From the Cosmopolitan Hotel in Las Vegas Nevada, it's the CUBE. Covering Coupa Inspire 2019. Brought to you by Coupa. >> Welcome to the CUBE from Coupa Inspire'19 at the Cosmopolitan in Las Vegas. It's a pretty swanky place here. Very excited to welcome to the CUBE for the first time from Accenture, Jesse Hanger, Director of Capability Network Sourcing and Procurement. Jesse, welcome. >> Thank you, glad to be here. >> Oh, our pleasure to have you. So here we are day two of the main stuff going on here. All talking about Business Spend Management, BSM, this new category that Coupa is defining. We had the chance yesterday to speak with Rob Bernshteyn their CEO. Ravi Thakur was there. And it's one of the cool things that Coupa is doing is it's now, it's procurement, it's invoicing, it's expenses, it's payments, but it's also helping to redefine procurement and finance. >> And it is. I mean it's a huge shift when we think about, in industry, the same shift that Salesforce had years ago when it comes to CRM. When Coupa started talking about this, maybe two years ago, I had a little bit of a head-scratcher, I saw some of their slides and I thought to myself, that's a bit much to say you're going to change this, but the funny thing was, no one else had come up with a real definition of this. We finally had procurement technology that was at a level that you could capture this type of data and information, and it could go broader than just my MRP system and bills of materials, and to everything. Into your traveling expenses, into how you're sourcing things, into your basic inventory, and so it took me awhile to come around, but it was a slow journey for me, but clearly Business Spend Management is the future, what we look at with procurement. Because for a CPO, it can't just be about saving money or reducing costs, you have to start driving business and you can't drive business if all you do is save money. >> Exactly, and that's been something that I've learned a lot from in the last a week or so, alone, is how influential a CPO can be. This person can be, not just the money saver, it's shareholder value. >> Jesse: Right, bottom line growth of the business. >> Yes, and one of the things that I really appreciate is Coupa's done a great job the last two days of sharing the voice of the customer. Because I said to you, before we went live, I said, I don't as a marketer, I'm a little bias, but I don't think there's anything that's more brand validating than the voice of a successful customer that actually shows measurable business outcomes and they showed that this morning. That transcends any industry whether you're manufacturing or a retailer. >> Yep, and so when you do think about it from their customer's perspective, from our client's perspective at Accenture, this is not easy. Changing the way you do things and changing your overall procurement operating model it's not a easy stuff. There's a reason why there're so many big companies like Accenture that do this kind of work. Because it's hard and it's needed. We come in with a different perspective. Having a platform like Coupa to really initiate that transformation, to be the to be the lever that moves the company from where they were to where they want to be and where they need to be to be competitive in the market, it makes our job so much easier across the broader supply chain practice to really, not just make the change, but you know we use a big consulting word, to instantiate it, so that it stays. We don't make it better this year, we make it better moving forward. >> It's an evolution. >> Jesse: It is. >> But that requires the right mindsets to go from a tactical role, of managing budgets and things, to being strategic, being able to identify fraud detection, for example. >> Well and again, when they talk about their suite synergy and the fact that all of these components of the platform, they're not separate modules, they hate when we say modules, so it's the T&E module. All of these components because they are all natively integrated and the data structure is the same on the back end, things like the fraud detection become easy. for Coupa, not in other platforms. Again, the more things you are doing with Coupa, the more data you have and the more you can get the benefit from the broader ecosystem, from the over 1 trillion dollars in spend that's gone through, that's fully classified, coded, detailed, now all of that spend helps that fraud engine do a better job. >> The community that you mentioned they were saying, I think Rob Bernshteyn CEO Coupa said yesterday that since 2016, around the time they went public, it's been a 5X increase in the amount of spend being managed through the Coupa platform. Accenture has over 50 deployments of Coupa in 72 countries, you guys are also managing over 100 billion of that, but this community that they described yesterday, so eloquently, is very collaborative, allowing not just customers to leverage from peer's best practices, but suppliers, as well. Talk to us about some of the things, like the wave that they're riding now, in terms of this community intelligence, and how is it going to help Accenture really be able to help more companies get that visibility and that control of all their spend? >> So as an example, at Accenture when you look at the analyst reports, we do very well when it comes to our procurement practice and the spend that we're helping companies manage outside of a platform. So we've got I think the latest number I saw was like 1.8 trillion dollars that we have helped companies source in the last handful of years. >> Wow. So that is something that gives us a huge competitive advantage. The same thing is true of Coupa and you said, how they're riding this wave, honestly, I don't think they're riding the wave yet, I think the wave is still building and they're about to start riding it, I think that what we're going to see over the next one to four years is going to be a fairly significant shift in how that data is going to drive very discrete and concrete value to all the members of the community. >> Wow, that is exciting. One of the things that we talk about in terms of changes to the CPO's role and CFO are these ways of disruption. One of them is consumerization. And you know I think Raja talked about that this morning, it was talked about a number of times yesterday, we spoke about it on the program, we're consumers all the time. Whether we're getting up in the morning at a conference and going to buy a coffee at Starbucks, or something that we want to order from a vendor like an Amazon, we have this expectation that we can get it, or if you want to buy a car, we have all of this data that we've never had before, so empowered, but then we go to our work lives, and if we're in whatever role we're in, maybe I'm in marketing and I need to do a trip, so I've got to go and do it, travel expense, we want the same ease of consumerization. Your thoughts on Coupa Pay, the expansion of Coupa with open buying the AWS Marketplace, on bringing that consumerization in, do you think like, (hand clapping) yes, that's exactly what we need? >> The first place of bringing in the consumerization was really how Coupa was engineered, years ago. When we go back to before they had released numbers and it was fall of 2007, they had numbers like that, Coupa really did give you an experience that was like Amazon. It was, we used to say, we're going to bring your shopping experience from Sunday afternoon to your desk Monday morning. And as that happened, now you start to see a different piece and that is a greater uptake in terms of the usage of procurement platforms. So instead of people, it's easier to pick up the phone and call Bill over at my supplier and say I need a case of whatever, it's actually easier to do it in the platform, and I can still give Bill a call and go have a beer with him if I want to maintain the relationship, but I don't have to make every one of my transactions start with a phone call that necessitates three additional phone calls later on to check on the status. Instead, I can do it in the platform very quickly. When you expand that out to what now Coupa Pay is going to offer, especially when we look at our clients that have challenges with multiple financial systems, multiple banks that are processing their payments, as you shift it away from that multiple outlet situation and you can move it large, if not all of that, into Coupa Pay, you're streamlining things for dozens if not scores of people in your company and making it better for them. >> Some of the stats I saw on the press release about the amount of payment processes that are still manual, and still 40% of it by paper check? >> I've got one client that writes 40,000 paper checks a year. >> How receptive are they to digital transformation? >> They almost think it's too good to be true. When you when you talk to clients like that, Fortune 500 companies, and when we talk to clients like that and you tell them, what you heard from Coupa is true, they're not just selling you, or trying to sell you something, they're telling you how it really works for clients and we've seen it. I look at the last dozen or so clients I've worked with, last year and a half I was doing some analysis, 51 billion dollars, 50.8 billion dollars in revenues is the average for those clients. So big companies. >> Big, yes. Really big companies. And as we look at those, you'd be surprised at how many of them have challenges with a lot of manual processes, still. They're the top of their field but they still have those challenges. So bringing this to them as they are deploying Coupa and seeing what they can realize in terms of efficiencies, it actually makes my job really fun because everybody's going to be happy. >> That is a win-win. One of the things Rob said yesterday, I know a little bit about Rob, and some of his proudest moments are hearing clients articulate success and he goes, one of my favorite things that's going into, whether it's a 50 billion dollar a year company or not, where there's someone maybe in the C-suite that just is skeptical, and he goes, and that just takes one champion who sees this vision, to convert that person to, oh my gosh, we can have this crystal ball of visibility of everything, and really leverage that to drive digital transformation so that the business is faster to identify new products, new revenues, convert customers faster, increase customer lifetime value and, and, and, the impact there is exponential. >> Well and that's one of the reasons why I think our partnership with Coupa is so rich, is because Accenture is more a technology company. We're not just focused on accounting, we're not just focused on finance, we have a lot of technology resources. We usually have a lot of connection into the CIO and the IT suite of leadership. They're the ones that are typically the most skeptical. They've been through dozens of roll outs of different things and they've seen them go anywhere from 0% to 50% effective. So because we've got the relationships there and we can have these conversations with the CIO, and say, this is different. This is going to be a very different kind of program for you and we're coming in and telling you that we can work this together as your partner and be successful, and again, you get six months into it and the lights fully on at that point and they're on board. In fact next year we're looking forward to bringing one or two CIOs on stage with us at Inspire'20 to talk about it from an IT perspective. >> Awesome, well I look forward to hearing that. Jesse, thank you so much for joining me on the Cube this afternoon. Exciting stuff. Control, visibility, who doesn't want that? >> Exactly, it's good times. >> Excellent, thanks Jesse, appreciate it. >> Thank you, appreciate being here. >> For Jesse Hanger, I'm Lisa Martin. You're watching the Cube from Coupa Inspire'19. Thanks for watching. (upbeat music)