>>from around the globe. It's the Cube covering HP Discover Virtual experience Brought to you by HP >>Welcome back. I'm stew Minuteman. And this is the Cube's coverage of HP. Discover the virtual experience. Gonna be digging into some primary storage. Happy to welcome to the program. First time guest. Former Assad. He's the vice president and general manager for both primary storage and data services with Hewlett Packard Enterprise. Omar, thanks so much for joining us. >>Thanks to happy to be here. Thanks for the invite. All >>right, so So why did you start out? Frame out for us? Kind of Ah, where primary storage fits in in the portfolio in your charter >>there. Thanks. Yeah. So primary storage is a combination off hp, primera, HP, nimble and all the associative software and data management services that go along with it. We are part of the broader HP storage umbrella. In addition to that, we have the HB h C I business and the HP complete partnerships that partner with our go to market partners and bring total intentions for our customers. From my perspective on the general manager for Primary nimble and all the data management services that come along with it. So that's what people. The primary storage portfolio mainly centered around block services for our for our customers. >>Excellent. Well, Omer, you know, you've been in the storage industry for quite a while. We always know that the only constant in our industry is that things are always changing. However, here in 2020 it's a little bit more unusual than normal. Give us a little bit of insight as to you know, how your customers responding, how HPE is helping them during the current global pandemic. >>Obviously, you know, across the industry across the world, it's a very difficult time, you know, definitely where customers are facing some challenges from our perspective. You know, one of the biggest things that we noticed was in these unprecedented safety is the paramount eso concern for each one of your customers and for HP ways in our fellow sort of workers around the globe, the access to the data center has costs, um, some challenges for our customers, obviously for capacity expansion purposes, for scaling up work from home needs. You can do all of them. But for all of our customers, you know, as the pandemic kid in the shelter in place. Global policies came across the access to it. Did the data center became a big problems? Well, right, so just, you know, a lot of vendors that make changes to it. After these solutions off an HP perspective, we added a couple of policies, like 90 days payment difference. In addition to that, a bunch of financing capabilities to allow our customers to focus on that cash flow help on not to worry about some of the purchase decisions, but it comes from a storage perspective now. In addition to that, HP was also fortunate enough to have to cloud storage services. We have data protection online services. They have block storage online services. These are just sort of cloud based services that are available in conjunction with our portfolio to our customers. So one of the unique ways that we were able to help our customers is for without accessing their data center, they were able to slip a lot of their own from storage and former Peter snapshots or data migrations into our cloud storage subscriptions, which we expect extended to our customers and they were able to expand, and we're just in time capacity to scale up there in data center needs without actually accessing the business. So some down perspective. It was very profound experience that we had in order to sort of keep our customers operations running while we were shipping at psychopathy an expansion capacity for them as they scale sort of work from home operation. Like VD. I database scale up as as they adapted to these sort of uncertain times. >>Well, excellent. Absolutely. A spotlight has been shown on you can the products and services with liver for what we needed. That flexibility that you mentioned so critically important. Great to see things like the financial pieces to to make sure you can help companies in these uncertain times here at Discover. So, of course, let's tee up and not keep things waiting any longer. Uh, what's new? Ah, for your piece. Polio. >>So there are a couple of the new announcements that we're bringing to the market over here, right? And one of the biggest ones that I'm most excited by is obviously autonomous operations and ai ops that we're now extending, uh, for our customers for actually taking action. So what that means is, we were sort of the first to market with AI ops, which is our info side technology that was built off the top three nimble storage acquisition that happened within HP. Then we sort of extended that to, uh, to be primarily, we extended that to HP three par on then Also, we're now extending that to be simplicity so that the enormity of the size off this AI operation on automation that it just continues to grow right from. From from a primary perspective, especially, we're now bringing intelligent and intelligence autonomous operations on two primary as well, which basically means all the models and all the AI engines that we have trained for analytics for helping our customers. Our 13 workloads for providing proactive support and pro active recommendations to impose a couple of those models are now ported into our tiers of the portfolio. That is HP primarily so not only can we make recommendations in primary, but now we have also made the Kent. If the customer allows us to go ahead and actually implement those decisions, eso, Primerica and automatically adjusts without having the user intervene because in tier zero applications, the time to intervene is very, very no food non existent. So given certain set of parameters and given a certain set of policies. Http Primary. I can now execute the recommendations autonomously and make real time changes, the workloads and profiled in US policies to keep our customers Boeing rather than just a recommendation. Again, this is the first of its class for AI, and autonomous applications with intelligence is not only in recommendations but now also going ahead and executing. That's decisions from a primary storage perspective. >>O Mara with the things that you were just talking about, this bring us inside. You know what's changing inside the customers that you're working with, you know, traditionally, storage. You know, you had a storage administrator, people thinking about you know, the speeds and feeds and all the knobs that they can turn with storage. When you start talking about autonomous and AI functions coming in, I have to expect there's different requirements from the customer and there's different people engage with it s o, you know, bring us inside what you're seeing at the customer side. >>It's actually interesting you here you could explode on, right, So from a customer perspective, it's always you know the the do more with less right that is happening on the training side that is happening on the customer persona side. So, you know, simplifying the portfolio. Is it absolutely one of the biggest, therefore, customers? They're the general push the words the I t generalist back there. Management perspective. From a perspective, there's a lot of simple City that is desired. So one of the biggest things that we have changed with 18 primarily is that if the industry's first tier zero platform, it gives 100% availability guarantee s so it really simplifies from a responsibility perspective from a customer's perspective, where we picked up most of the risk by giving the customers 100% availability guarantee. It's the industry's first year zero platform that is self upgradable, self installing and now also self autonomously executing operations on the customer's behalf. So again, from a monitoring perspective, from from an installation perspective from a day to day operational cost perspective, it's really, really ties into that. Do more with less team from a customer's perspective, right? And then the maximum from an AI ops perspective. You know, Prospect Analytics. We were the 1st 1 to bring that to the market. Now we've extended up to it across the portfolio on and then some recommendations. Perspective. Not only there are these proactive recommendations, but then also, if the customer allows us, we will go ahead and execute those recommendations in order to 24 by seven mission critical operations continuously running and continuously adapting to changing conditions from a customer perspective and then on the customer side. Again, there's a lot more simple a city that has been enforced into the environment because again yourself installed so complete, self automate, self autonomous, sort of storage operations happy introduced in tier zero environment. And I think that's the biggest breakthrough in bringing that simplicity in the Tier zero. >>Excellent. You also you mentioned that one of the things that companies air leveraging now when they need to be working remote is the remote backup capability. Bring us the latest as to what he's doing when it comes to a cloud backup. >>So against what you raised, an important point right? One of the biggest things that this pandemic has so far made the ICTY operational staff realized that although there could be an outage, but there could be an outage of the kind where the systems might be running. But you won't have access to the data center, right? This shelter in place has been huge learning lesson for for operation teams. Right, So one of the things that we have now introduced, you know HP was with nimble storage earlier was one of the first technologies to have a cloud storage block. Services available to our customers now have expanded that portfolio, and now we have cloud volumes also available. So when you buy HD primera as your peers zero offering or if you buy a 80 nimble storage as your mid range Tier one offering with both, we now include http cloud volumes of backup services. So not only do you have access to on Prem storage, but you have access to backup capabilities, which are not managed by HP for our customers as well. And then, in addition to that, the mobility technology that sources Depot that transfers these backups into an HP and managed back up service is also included with the piece of software and then, in addition to that, we have also made Hve cloud backup available to our highest partner. So whether you were seen whether you're calm vault, we have source site plug ins available so our customers water on our partner ecosystem and also take advantage of that. One of the biggest changes that you know, as you know, Reid rate at this point, it is included with our portfolio is included from a software perspective. No particular physical changes need to be made at the data center, and customers can take advantage of that. You know, as soon as they start consuming the the primera or nimble boxes along along with the rest of the portfolio. >>Yeah, you know, back up to the cloud was one of the earliest cloud storage solutions that we saw there. It's good to hear you say that you you've got kind of integrations with partners and with your portfolio, anything else that you point out that really differentiates what HP is doing compared to other cloud providers or other software solutions out >>there. So to do things right, So from from a data protection perspective, this entire software portfolio is sort of bundled in when, when you when you look at HP primera or when you look at HP nimble like one of the biggest different shading factors is that the entire encapsulation off a solution from a workload perspective is Write your application autonomous support. So whether you're running sequel Oracle DB next gen applications. The awareness of these workloads is present inside of info site, and it is also present inside of the boxes. And then he regards to that their lifecycle management. Uh, there, you know, data visibility's recovery capabilities there Diyar capabilities that entire equal system and and what what it takes to make a little work. It's also built into HD primarily and being nimble environments and proactive support off visibility and lifecycle. Operational support of these workloads that the wave missed from an intelligence perspective is built in with people set right. So one of the largest single or the most critical difference is that it's not a piecemeal solutions. The entire ecosystem portfolio from a protection lifecycle management. We are just a death is completely talk to and incorporated. When you buy any particular aspect of the V block storage. >>Excellent. Well, when we talk about primary storage, one of the big impacts on that market has been that the wave of hyper converged infrastructure. You know, I've had conversations. Everything from your Green Lake offering is how to have a managed service with many options with h c. I underneath that, of course, HP purchase simplicity. Help us understand. You know where you think HD I fits today and how that relates toe overall, your section of the market >>Absolutely right. So AI has had a profound impact in simplifying the consumption of the data center. Right? 80 I, according to me, is an experience. It's an infrastructure consumption experience. Ah, storage, networking. Compute or abstracted out, and you start to consume that as Watson Machine Instances to simplify your operations. Right? So from an HP perspective, 80 simplicity is one for our largest offerings in the portfolio for, you know, for smaller data centers. For for the Generalists, for the Edge Cases HP Simplicity Simplicity is one of the preferred choices that the customers built right now. In addition to that, we've also introduced DHC I, which is this ability aggregated 80. Either this aggregated 80 a sort of on the name it is, it is sort of a conversation starter that that's why we love it. But again, in keeping to do the nature off. You know, it's the eyes of consumption. Once you Once you put the infrastructure in the closet and you shut the closet door, you should not be able to sort of tell whether it's a single box that's running the entire portfolio. Are this aggregated storage, networking and compute instances that are running the portfolio? From our perspective, you know the flexibility that the customer has from a consumption model. So storage, networking and compute in a single model in a single chassis, if that is simply for for the customer. But then if the compute and the networking and the storage needs need to still independently but yet maintain the same simplicity off the consumption infrastructure, we offer that use case as well. And that's where DHC I based on HP Nimble storage with HP Prime servers and Aruba EMC switches all consumed as a single software comes into play, so all the flexibility are in worse. But the simplicity of hyper converged is consolidated, and then, from a from a financial perspective, the customers can buy on cap backs, and all PACs basically relate or not be like it's up to the customer But again, then the focuses focuses one on the hardware. Stupid focuses on what the software consumption layers are. And then from a flexibility perspective, yet being able to scale storage and networking independently should the customer want that flexibility? >>Yeah. You know, without getting into too much of the naming conventions we actually, we keep on the research arm. We had put out what we call server san, and it was looking at the architectures that the hyper scale environments were doing, which was even different. Really? You bake, you know, the scalability that you need into the apple Asian, Um, and therefore, some of the underlying software which in scale you do different agency. I dhc I You know any other prefix in there? We like to have an umbrella rather than, you know, just a bucket that you put things in with rigid environment. Okay, so, uh, I guess the final takeaways, you know, any other key things that you want point out from HP Discover, You know, any sessions, papers like that people make that they take away from this week's event. >>They obviously autonomous operations with info site models being actually executed on on Prem storage is one of the biggest takeaways. In addition to that, we brought, you know, mission critical VR to all three par both primary and nimble storage platforms. A swell so three market VR where cloud storage is also integrated as part of that VR story. So you can have synchronous replication between two sites and then a bunker site, whether that be 1/3 autonomous data center or it can >>be it be >>cloud story off as part of that that here, in addition to that, we introduced all the Emmy primera on and be introduced storage class memory on the nimble storage architectures as well. So obviously further pushing the envelope, Sof hp primarily of porn or massively, Pablo, all in the in the system and then nimble storage, which is our cash, accelerated our connector. Now, as another tier of storage class memory. So we give you the performance of storage class memory. At the price of all flash arrays are some of the biggest capabilities that we're putting forward. And then lastly, you know, in regards to started automation, you know, we've all support on it be primary, uh, you know, be able. Was legacy already supported on It's the Nimble. It's combining Primera Nimble 34 over there gives it one of the largest adoption and promoters of vehicles out there with the largest people in small. Based on the last but not believe we're now introducing, you know, Google and costs. And we will see a size based dinner. Uh, started automation drivers for both HP nimble as well as for you know, uh, HP primary. So kubernetes CS i compliant container set of implementation drivers have now implemented in both the platforms that are available for general use for our customers that prefer to run bare metal or container based workloads or for their production. >>Alright, well, Omar, no shortage of updates that you give our audience to be able to dig in and find out the latest on your portfolio. Thanks so much for joining us. >>Absolutely pleasure to be here. Thanks so much. >>Alright, stay with us for lots more coverage. HP, discover virtual experience on stew minimum. Thank you for watching the Cube. Yeah, Yeah, yeah, yeah, yeah

>> Narrator: Live from Atlanta, Georgia, it's theCUBE. Covering IFS World Conference 2018. Brought to you by IFS. >> Welcome back to theCUBE's coverage of IFS World here at Georgia here at World Congress Center I'm your host Rebecca Knight and along with my cohost Jeff Frick. We are joined by Cindy Jowden, she is the CEO North America a position she has held since 2004. Thanks so much for joining us Cindy. >> Good morning, how are you? >> Good, I'm good. >> Great. >> Good. >> It's our first IFS World, it's quite a show you guys have. >> Yeah, we're very excited, you know it's such a great opportunity for us to, you know, connect with so many of our great customers. >> So, tell us a little bit about the theme of this year's conference which is Connect to What's Next. What, what is that all about? >> Well, it's about connecting to what's going on next in technology, and in business, and in the economy. You know, we've got many, you know great customers who are, you know, medium to large size industries and they're having you know, all different kinds of things come toward them around business transformations, you know, their customers are becoming more demanding, consumers are becoming more demanding, and so this conference really helps them see not only what they're facing today but what they're facing for the future. You know, we've got many levels of people that come to this conference you know, we've got CFO's, CIO's to power users and so there's something here really for everyone. So, you know if you want to talk about trends in the industry, you want to talk about what's going on with our new versions of products, that's available. If you are a power user and you're in finance and you just want to go connect with a industry expert to find out how you can do your job easier, it's all here. >> So, it's not only what is next in the technology, it's also connecting human to human. >> Oh. >> I mean that's really what the congress is about. >> Oh, most definitely, you know it's really fun because you'll see you know, customers that maybe haven't seen each other in person since the last world conference. But, they connect and they talk all the time you know via the phone or Skype or whatever, but they see each other and they run and they hug each other and they say, "oh it's so good "to be able to see what's going on" and you know our customers share so much and so that's really just a great opportunity and also for our customers to connect with our experts and you know, the people that they work with, you know from day to day as well. >> Man: So you're CEO of North America. >> I'm the president of the Americas. >> President of the Americas. >> Yes. >> Which includes the southern hemisphere, right? >> Yes, you don't want to forget our friends in Latin America. >> That's right. So it's a Swedish, founded in Sweden, so how are things going in North America or South America, excuse me the Americas, and what kind of values and things that you take from a Swedish based company that you're applying here in the Americas that's maybe a little bit different than a company that was founded in Silicone Valley or someplace like that. >> That's a great question, you know at IFS we've got you know strong you know, Swedish roots and Swedish heritage which says, you know, do what's right, work hard, stay close to your customer and you know, say what you can do and if you can't do something, make sure you say that as well. So, it's setting that right expectations, and we've taken that and that's really pervasive through all that we do. And, you know, we want to make sure that we, you know, can do, you know, say what we do, deliver on what we do, and then, you know, our employees love working with our customers and I think our customers feel you know, feel that we're partners and it's not something that you know, we're not just saying something to get the next deal. It's not unusual for us to say well, I'm sorry, you know, we shouldn't work together because what you want to do Mr. Prospect, is something different and it's not really in our focus and you know and sometimes it's hard to do especially if you're in sales is to walk away from somebody who's ready to buy business, right? >> Right, right. >> But, we want to make sure that you know, the customers that we work with are really good fits for where we're going because these are really long term relationships. >> Right, and how about that, it probably increases your probability of customer success pretty dramatically if you can actually deliver you know, what they want. >> Oh, most definitely, most definitely and you know certainly we also, I don't have the largest marketing budget depending on you know, my competitors that I deal with and so I really depend on great customer satisfaction and great customer references to help, you know, bring the next prospect on as part of the IFS family. And, you know, and our customers I think are some of our best sales people out there. It's really, it's really great. >> One of the things that the CEO talked about in the key note was really about building trust and you were just talking about your marketing budget. He also said, we're not going to market nonsense. Can you talk a little bit about how you build that trust, being honest with customers, obviously, sorry we can't do that, we can't deliver that, but we can deliver this. How, what else, what other kinds of ways do you make sure that you are building the kind of trusting, collaborative relationship with customers that you want? >> Well, it starts with listening. I mean, when you meet with a customer you got to step back, you have to listen, you have to be willing to listen to what you're doing well, and what you're, you know, what you need to improve on. And then you need to be able to take that in and then you know, synthesize it and then, you know, figure out how you're going to improve, you know and at IFS we're always striving to improve, not just with our products and you can see you know, we just released Applications 10 and that's exciting and many many things that are in Apps 10 came from feedback from our customers and from the user group. But, it's also listening with how we do service or how we work with our partners or do we need more partners? You know, we, you know, we have to just, you know be very open and communicative with our customers and I think everybody says that, you know, but you know, you don't say and say oh, I'm not going to listen to my customer. But, you really have to listen and then put it into action. >> Right, right. And, it's not easy to be maniacally focused on your customers, a lot of people say they are but when you peel back just a little bit they're more focused on their products, they're more focused on the competition, they're more focused on a lot of stuff so it is hard to be really singularly focused but you guys are kind of in services management management business so you work with those types of businesses that they themselves are really active in managing that client relationship. >> Oh, most definitely and when they're involved in that business they have very high expectations of what they expect, you know, on the other side when they're the customer as well. And I think we've learned some things from them, too and you know and how they, their service levels and things that they expect from that particular area. I also think it has something to do with the fact that, when we, you know IFS has been in the U.S. for, 20 some years now. But, we didn't come as the biggest player and so we really had to listen. We really had to work directly with those customers and you know we really needed to make sure that every one of those implementations was successful because we needed to you know have that customer ground swell of you know this is the greatest you know greatest software out there to help us continue to grow. >> Right. >> Really prove yourself. >> Exactly, exactly because I can. >> We're number two, we try harder right? >> Exactly, yeah. >> I mean it's a great its a great person to get together with versus we're number one and we're cocky and arrogant and don't care what you say. >> Exactly, exactly, exactly, yeah. >> So, so what is next, I mean we've seen the introduction of IFS 10 and I know we have some early adopters that it's already live with. You've got great scores, your NPS score, your Gartner insight scores are very high. What are some of your ambitions for growth? >> Well, certainly we want, you know, I would look to have the Americas be the largest region for IFS. I mean, that's, I think that you know we've got a great opportunity here. We've got a large market, we've got a great product and you know certainly we just want to continue to grow and so you know right now we are a large percentage of the IFS revenue but we want that to be even larger here in North America and in the Americas, so I think that's certainly very important to us. And we want to grow not only with what we're doing with IFS applications in its core, but also as we're adding new pieces with IFS, new add on products, new technologies to be able to make sure that our customers understand what we're doing there and how that can help their business. You know, I think it was interesting Dan's keynote today was talking about cloud which was a few years ago and now it's mainstream for us. Last time it was talking about IOT and now we've got more and more customers doing that, and so certainly we're looking about artificial intelligence and everybody is talking about that but at IFS we don't just want to say these buzz words. We want to really figure out as a customer what you need, how can you use this technology and monetize it, right because no one implements technology just to implement it. You want to have it help your business. And, so you know those are the kinds of things we're working on what's next and then there's going to be the next thing after you know, artificial intelligence and the next thing and that's why we depend on labs so we're always ahead of the curve and we can be bringing what our customers need. >> I thought it was interesting on Darren's keynote the other thing really is function versus experience, which he talked about time and time again and then with the Arena demonstration, kind of getting to a unified UI experience across all the different platforms. Looks like in nine you had kind of a different hodge podge of five and then you showed how Arena slowly replacing all of them so you'll have this unified experience. But, that's an interesting point of view, really to focus on the experience ahead of really the function and that seemed to be a pretty clear message in his keynote. >> Well, we've been focusing on user experience, that's been one of our you know, core things for the product road map for many years and I think Dan talked about that as well. Certainly it's a balance because if you don't have the feature and function it doesn't matter what your user experience is, you're not going to use it. But, IFS is a very feature rich product and then you need to make sure that you can make it easier to use and so certainly it is focusing on that user experience but continuing to add the functionality that we need to support that as well. And you know, millennials today, they expect to be able just to sit down, they don't want to go to days of training, they don't want to have to. It just should be intuitive and that's our, you know, really what we're trying to do is just to make sure that it's as intuitive to use as a consumer product but really has the depth that you need to get your job done because you know, our customers they have complex businesses and complex business problems that they need to solve and so we need to make sure that we can develop, you know use both and have both of them for our customers to use. >> But, historically in the ERP space was always function over experience and a lot of the historical companies had a pretty bad rap for the user experience so you know, to really prioritize that and then to add some of the automation and the AI to hide certain levels of that detail that you just don't need to see under the UI. I thought that was pretty impressive. >> Yeah, I think it is, I think it is and I think it's very special for where we're going and if you don't, people never really get to implement all the features and functions underneath it. And what my hope is, is that with a good user experience people will use more of the product and then they'll be able to use more of the features and functions that are there today and that we're adding for the future, and they can use that to make their businesses even better. >> So are you working with the customers in the labs, too? I mean, how, how, at what point, 'cause you said that's why you have the labs so you can experiment and iterate and then, but then how do you know what the customer, what is intuitive to the customer and then what the customer needs, how closely? >> Well we'll bring customers into the labs. We will do a labs tour, we did last year that we did that and you let some customers see that. Then our customers know that everything that we do in the labs doesn't necessarily mean that it's going to come out, right? Because you know, we want, we don't want them to fail, but they have the right to fail in the labs because you learn a lot about, you know, what didn't work as well. So, it's making sure that when we have events like this, you know, there's the innovation center over there and making sure that, you know, getting feedback on what they're doing there and letting customers see there and get their input. It's all, once again, about we've got ideas, we need to bring those ideas to the customer, listen to them, get their feedback, listen, and then take it back, synthesize it and go to the next step. >> Deliver it. >> You talked about growth, being a big objective. Are there any particular market segments that you're, that you're looking at? >> Well IFS has had an industry focus for quite some time and we don't expect to change that industry focus. You know, we're very focused on customers who make products and who can, you know, maintain and service assets and so you know right now we're very strong in aerospace and defense, we're extremely strong in service. You know we're ranked highest on those. We've got a great customer base in industrial manufacturing and process and in those particular industries and so we're going to continue to focus on those. I don't see that we're going to go outside those industries because there is more than enough market here in the Americas for us to focus on those and to be very good at it and we need to focus and be extremely good at what we do. Therefore, we can keep the good customer satisfaction. >> All right, and then we just had Tobias on too talking about IOT and really starting to integrate multiple data sources you know a lot more stuff into your existing application to expand on your capabilities. >> Cindy: Oh, most definitely, that's certainly the point. >> You don't need to build a bunch of new stuff necessarily. >> Cindy: Yeah, yeah exactly. >> Great, well Cindy thank you so much for coming on theCUBE. We've had a great time talking to you. >> Cindy: Great, it was a pleasure, thank you. >> Thanks. >> I'm Rebecca Knight for Jeff Frick, we will have more from IFS World, theCUBE's live coverage just after this. (techno music)