(upbeat music) >> The Cloud essentially turned the data center into an API and ushered in the era of programmable infrastructure, no longer do we think about deploying infrastructure in rigid silos with a hardened, outer shell, rather infrastructure has to facilitate digital business strategies. And what this means is putting data at the core of your organization, irrespective of its physical location. It also means infrastructure generally and storage specifically must be accessed as sets of services that can be discovered, deployed, managed, secured, and governed in a DevOps model or OpsDev, if you prefer. Now, this has specific implications as to how vendor product strategies will evolve and how they'll meet modern data requirements. Welcome to this Cube conversation, everybody. This is Dave Vellante. And with me to discuss these sea changes is Ajay Singh, the Chief Product Officer of Pure Storage, Ajay welcome. >> Thank you, David, gald to be on. >> Yeah, great to have you, so let's talk about your role at Pure. I think you're the first CPO, what's the vision there? >> That's right, I just joined up Pure about eight months ago from VMware as the chief product officer and you're right, I'm the first our chief product officer at Pure. And at VMware I ran the Cloud management business unit, which was a lot about automation and infrastructure as code. And it's just great to join Pure, which has a phenomenal all flash product set. I kind of call it the iPhone or flash story super easy to use. And how do we take that same ease of use, which is a heart of a Cloud operating principle, and how do we actually take it up to really deliver a modern data experience, which includes infrastructure and storage as code, but then even more beyond that and how do you do modern operations and then modern data services. So super excited to be at Pure. And the vision, if you may, at the end of the day, is to provide, leveraging this moderate experience, a connected and effortless experience data experience, which allows customers to ultimately focus on what matters for them, their business, and by really leveraging and managing and winning with their data, because ultimately data is the new oil, if you may, and if you can mine it, get insights from it and really drive a competitive edge in the digital transformation in your head, and that's what be intended to help our customers to. >> So you joined earlier this year kind of, I guess, middle of the pandemic really I'm interested in kind of your first 100 days, what that was like, what key milestones you set and now you're into your second a 100 plus days. How's that all going? What can you share with us in and that's interesting timing because the effects of the pandemic you came in in a kind of post that, so you had experience from VMware and then you had to apply that to the product organization. So tell us about that sort of first a 100 days and the sort of mission now. >> Absolutely, so as we talked about the vision, around the modern data experience, kind of have three components to it, modernizing the infrastructure and really it's kudos to the team out of the work we've been doing, a ton of work in modernizing the infrastructure, I'll briefly talk to that, then modernizing the data, much more than modernizing the operations. I'll talk to that as well. And then of course, down the pike, modernizing data services. So if you think about it from modernizing the infrastructure, if you think about Pure for a minute, Pure is the first company that took flash to mainstream, essentially bringing what we call consumer simplicity to enterprise storage. The manual for the products with the front and back of a business card, that's it, you plug it in, boom, it's up and running, and then you get proactive AI driven support, right? So that was kind of the heart of Pure. Now you think about Pure again, what's unique about Pure has been a lot of our competition, has dealt with flash at the SSD level, hey, because guess what? All this software was built for hard drive. And so if I can treat NAND as a solid state drive SSD, then my software would easily work on it. But with Pure, because we started with flash, we released went straight to the NAND level, and as opposed to kind of the SSD layer, and what that does is it gives you greater efficiency, greater reliability and create a performance compared to an SSD, because you can optimize at the chip level as opposed to at the SSD module level. That's one big advantage that Pure has going for itself. And if you look at the physics, in the industry for a minute, there's recent data put out by Wikibon early this year, effectively showing that by the year 2026, flash on a dollar per terabyte basis, just the economics of the semiconductor versus the hard disk is going to be cheaper than hard disk. So this big inflection point is slowly but surely coming that's going to disrupt the hardest industry, already the high end has been taken over by flash, but hybrid is next and then even the long tail is coming up over there. And so to end to that extent our lead, if you may, the introduction of QLC NAND, QLC NAND powerful competition is barely introducing, we've been at it for a while. We just recently this year in my first a 100 days, we introduced the flasher AC, C40 and C60 drives, which really start to open up our ability to go after the hybrid story market in a big way. It opens up a big new market for us. So great work there by the team,. Also at the heart of it. If you think about it in the NAND side, we have our flash array, which is a scale-up latency centric architecture and FlashBlade which is a scale-out throughput architecture, all operating with NAND. And what that does is it allows us to cover both structured data, unstructured data, tier one apps and tier two apps. So pretty broad data coverage in that journey to the all flash data center, slowly but surely we're heading over there to the all flash data center based on demand economics that we just talked about, and we've done a bunch of releases. And then the team has done a bunch of things around introducing and NVME or fabric, the kind of thing that you expect them to do. A lot of recognition in the industry for the team or from the likes of TrustRadius, Gartner, named FlashRay, the Carton Peer Insights, the customer choice award and primary storage in the MQ. We were the leader. So a lot of kudos and recognition coming to the team as a result, Flash Blade just hit a billion dollars in cumulative revenue, kind of a leader by far in kind of the unstructured data, fast file an object marketplace. And then of course, all the work we're doing around what we say, ESG, environmental, social and governance, around reducing carbon footprint, reducing waste, our whole notion of evergreen and non-disruptive upgrades. We also kind of did a lot of work in that where we actually announced that over 2,700 customers have actually done non-disruptive upgrades over the technology. >> Yeah a lot to unpack there. And a lot of this sometimes you people say, oh, it's the plumbing, but the plumbing is actually very important too. 'Cause we're in a major inflection point, when we went from spinning disk to NAND. And it's all about volumes, you're seeing this all over the industry now, you see your old boss, Pat Gelsinger, is dealing with this at Intel. And it's all about consumer volumes in my view anyway, because thanks to Steve Jobs, NAND volumes are enormous and what two hard disk drive makers left in the planet. I don't know, maybe there's two and a half, but so those volumes drive costs down. And so you're on that curve and you can debate as to when it's going to happen, but it's not an if it's a when. Let me, shift gears a little bit. Because Cloud, as I was saying, it's ushered in this API economy, this as a service model, a lot of infrastructure companies have responded. How are you thinking at Pure about the as a service model for your customers? What's the strategy? How is it evolving and how does it differentiate from the competition? >> Absolutely, a great question. It's kind of segues into the second part of the moderate experience, which is how do you modernize the operations? And that's where automation as a service, because ultimately, the Cloud has validated and the address of this model, right? People are looking for outcomes. They care less about how you get there. They just want the outcome. And the as a service model actually delivers these outcomes. And this whole notion of infrastructure as code is kind of the start of it. Imagine if my infrastructure for a developer is just a line of code, in a Git repository in a program that goes through a CICD process and automatically kind of is configured and set up, fits in with the Terraform, the Ansibles, all that different automation frameworks. And so what we've done is we've gone down the path of really building out what I think is modern operations with this ability to have storage as code, disability, in addition modern operations is not just storage scored, but also we've got recently introduced some comprehensive ransomware protection, that's part of modern operations. There's all the threat you hear in the news or ransomware. We introduced what we call safe mode snapshots that allow you to recover in literally seconds. When you have a ransomware attack, we also have in the modern operations Pure one, which is maybe the leader in AI driven support to prevent downtime. We actually call you 80% of the time and fix the problems without you knowing about it. That's what modern operations is all about. And then also Martin operations says, okay, you've got flash on your on-prem side, but even maybe using flash in the public Cloud, how can I have seamless multi-Cloud experience in our Cloud block store we've introduced around Amazon, AWS and Azure allows one to do that. And then finally, for modern applications, if you think about it, this whole notion of infrastructure's code, as a service, software driven storage, the Kubernetes infrastructure enables one to really deliver a great automation framework that enables to reduce the labor required to manage the storage infrastructure and deliver it as code. And we have, kudos to Charlie and the Pure storage team before my time with the acquisition of Portworx, Portworx today is truly delivers true storage as code orchestrated entirely through Kubernetes and in a multi-Cloud hybrid situation. So it can run on EKS, GKE, OpenShift rancher, Tansu, recently announced as the leader by giggle home for enterprise Kubernetes storage. We were really proud about that asset. And then finally, the last piece are Pure as a service. That's also all outcome oriented, SLS. What matters is you sign up for SLS, and then you get those SLS, very different from our competition, right? Our competition tends to be a lot more around financial engineering, hey, you can buy it OPEX versus CapEx. And, but you get the same thing with a lot of professional services, we've really got, I'd say a couple of years and lead on, actually delivering and managing with SRE engineers for the SLA. So a lot of great work there. We recently also introduced Cisco FlashStack, again, flash stack as a service, again, as a service, a validation of that. And then finally, we also recently did a announcement with Aquaponics, with their bare metal as a service where we are a key part of their bare metal as a service offering, again, pushing the kind of the added service strategy. So yes, big for us, that's where the buck is skating, half the enterprises, even on prem, wanting to consume things in the Cloud operating model. And so that's where we're putting it lot. >> I see, so your contention is, it's not just this CapEx to OPEX, that's kind of the, during the economic downturn of 2007, 2008, the economic crisis, that was the big thing for CFOs. So that's kind of yesterday's news. What you're saying is you're creating a Cloud, like operating model, as I was saying upfront, irrespective of physical location. And I see that as your challenge, the industry's challenge, be, if I'm going to effect the digital transformation, I don't want to deal with the Cloud primitives. I want you to hide the underlying complexity of that Cloud. I want to deal with higher level problems, but so that brings me to digital transformation, which is kind of the now initiative, or I even sometimes call it the mandate. There's not a one size fits all for digital transformation, but I'm interested in your thoughts on the must take steps, universal steps that everybody needs to think about in a digital transformation journey. >> Yeah, so ultimately the digital transformation is all about how companies are gain a competitive edge in this new digital world or that the company are, and the competition are changing the game on, right? So you want to make sure that you can rapidly try new things, fail fast, innovate and invest, but speed is of the essence, agility and the Cloud operating model enables that agility. And so what we're also doing is not only are we driving agility in a multicloud kind of data, infrastructure, data operation fashion, but we also taking it a step further. We were also on the journey to deliver modern data services. Imagine on a Pure on-prem infrastructure, along with your different public Clouds that you're working on with the Kubernetes infrastructures, you could, with a few clicks run Kakfa as a service, TensorFlow as a service, Mongo as a service. So me as a technology team can truly become a service provider and not just an on-prem service provider, but a multi-Cloud service provider. Such that these services can be used to analyze the data that you have, not only your data, your partner data, third party public data, and how you can marry those different data sets, analyze it to deliver new insights that ultimately give you a competitive edge in the digital transformation. So you can see data plays a big role there. The data is what generates those insights. Your ability to match that data with partner data, public data, your data, the analysis on it services ready to go, as you get the digital, as you can do the insights. You can really start to separate yourself from your competition and get on the leaderboard a decade from now when this digital transformation settles down. >> All right, so bring us home, Ajay, summarize what does a modern data strategy look like and how does it fit into a digital business or a digital organization? >> So look, at the end of the day, data and analysis, both of them play a big role in the digital transformation. And it really comes down to how do I leverage this data, my data, partner data, public data, to really get that edge. And that links back to a vision. How do we provide that connected and effortless, modern data experience that allows our customers to focus on their business? How do I get the edge in the digital transformation? But easily leveraging, managing and winning with their data. And that's the heart of where Pure is headed. >> Ajay Singh, thanks so much for coming inside theCube and sharing your vision. >> Thank you, Dave, it was a real pleasure. >> And thank you for watching this Cube conversation. This is Dave Vellante and we'll see you next time. (upbeat music)

(techno music) >> Announcer: Live, rom Atlanta, Georgia, it's theCUBE. Covering IFS World Conference 2018. Brought to you by IFS. >> Welcome back to theCUBE's live coverage of IFS World Conference 2018 here in Atlanta, Georgia, I'm your host Rebecca Knight along with my co-host Jeff Frick. We are joined by Darren Roos. You are the CEO of IFS. Thanks so much for joining us Darren. >> Great to be here, thanks for making time. >> So the conference is buzzy, we're really picking up a lot of excitement here. But I wanted to talk about you, just starting as CEO in April, brand new to the role. What what drew you to the role? >> You know as I did my due diligence on IFS what you found was there was a customer base that was super engaged with what we were doing. If you look on Gartner Peer Insights' website as an example, we're the top-ranked ERP solution amongst our peers. If you look at our NPS scores, we have a 34% bump on our top five competitors. So, when you have the opportunity to lead a business, of scale, we're half a billion Euros in revenue, with a super happy customer base, that's a great opportunity, so you know, I couldn't pass it up. >> And this is something that you also talked a lot about in your in your keynote. And and the number, the metrics speak for themselves- >> Absolutely. >> but it's the customer focus, the relentless customer focus, how do you maintain that? What is the secret sauce? >> Yeah, you know, I think it's not one thing, it's loads of different things. You can think about the business model that we have, but another data point that I love about the business, that the average tenure of our employees is nine years, right. And to really understand ERP, to understand how our customers are using the technology, you have to have tenure, you have to have account managers, and pre-sales people, and consultants, who've had the time to engage with the business, to go on this journey with them, to understand how the technology works, how the industry works, and really be able to move the needle in a meaningful way. And you know, most of our peers just don't have that tenure. They're focused on other things. And I think that the fact that we're able to bring in young talents, like we saw Tyler on stage this morning, talking about the technology, but with great people like Amy on stage, who have had great experience with our customers. That balance of tenure, and experience, and innovation, is really how we've managed to drive those results. >> It's really hard thing to maintain, because they've got to feel engaged obviously, with their customers and feel good about helping their customers, but they've also got to feel really good about the management and the company behind them, that enables them to deliver the innovation, to be engaged, and have that institutional knowledge. If you lose the institutional knowledge, both the customer's institutional knowledge, as well as your own organization, it's really hard to replicate and expensive. >> Yeah, it's difficult to do, and the reality is, it might be expensive to replace the people, but you can't replace the knowledge, right. You just can't do it. So you know we've been nominated as a great place to work for the last nine years, I think it is. So you know the fact that we were able to maintain that status, together with the customer satisfaction scores, are really the reason why we have the buzz that we do here today. >> So this is your first World, WOCO, World Conference, as you're calling it. What do you hope attendees come away with? >> Yes, we're not as big as some of our our peers, and I think it's really important that our customers come away from this understanding that they've bought the best technology that there is in the market. And really, when when we talk about the Gartner Peer Insights rankings, that's the validation for me. I'm not talking about some nebulous metric that I invented. If our customers say we're the best, or the customers in the market say we're the best, that's a good validation for me. So the customers that come here, and the partners that come here, can be proud of the fact that we are the number one in this industry, when it comes to the quality of solution that we deliver. So that's one thing that I want them to know. And then another thing that is really unique about IFS, is that we don't sell software. We sell an outcome. When we engage with the customer, they have a specific business benefit that they're wanting to derive, and we stick with them, we really partner with them to deliver that outcome. And again, I say that in a very meaningful way, because a very large proportion of our business are the services to implement our own software. So we work very closely with our ecosystem of partners in order to deliver it, but we're always on the hook to deliver that customer's success too. So you know, those two messages for me are, you have great technology, be confident in what you've bought, it's recognized as the best on the market, and know that IFS will always be in your corner. >> Go ahead. >> I was just going to ask about the culture, because you also talked about that being one of the things that really drew you to IFS, and then the need for candor too. So how do you make sure that customers are telling you things, even sometimes things you don't necessarily want to hear? Because you also made a point of saying that on stage, come up, talk to me, I want to hear it. >> Yeah, look I think, you know, how you encourage that and this is my leadership style, is not to become defensive, and to show customers that when they give you that feedback, that you value it and you take action. And I think that's a very self-fulfilling approach to take. So you know, I'm a straight shooter, I always have been. It's what my reputation is. And I think that it's a good match with the IFS culture because that just, tell it how it is approach, is how IFS typically does things. I think it comes from the fact that we're a Swedish company, and you know, it's a very open culture, a very straightforward and honest culture. It's not hierarchical, and that's a good fit with the way I like to run the business. >> It's still hard though, 'cause nobody wants to tell the boss bad news, right. So, I mean the fact that you have that, and it's, the right thing is to actively search out the negative right. >> No one, no one told them that they don't like to tell the boss bad news. >> They didn't know. >> People are quite happy to tell me the bad news when there's bad news tell me, no no. >> Well, that's the only way you can fix it right? >> Absolutely. >> So I want to kind of talk about digital transformation, and I could probably drop about 100 buzzwords, with IOT, and cloud, and AI, and dead smart people that get branded interesting things. But really it comes down to something you talked about in the keynote, and that's getting closer to the customer. Getting close to the end user. Whether that's you and your customers, or your customers and the consumers of their products. How do you see, I mean is that really the essence of digital transformation? Is the enablement of getting closer to the end customer? >> I think that proximity to the customer is a major trend that we see in, whether it's through servitization or product, or whether it's through, the example that I gave on stage this morning, with just you know, all companies, whether they're B2B or B2C, getting to know their customers better, I think it's a trend that we see. But really, the IFS philosophy is, don't worry about the buzzword. Don't think about AI, or about IOT, or about any of these things. Think about the business problem. Think about the business pain that you're experiencing and then let's figure out a way to leverage technology to solve that problem. When you have the business pain in mind, whether that's an inflated cost base, or whether you're trying to drive incremental revenue, trying to launch a new product, whatever it is, then it's much easier to come up with a tangible benefit that you're trying to achieve, and specific metrics. And that's what IFS is focused on. So on the on the Did You Know slides before the keynote started this morning, we spoke about the incredible, tangible benefits, that our clients have recognized, in terms of their improvements in profitability, their improvements in revenue, and these are specific metrics. And we track them, because we're engaged with customers focused on that outcome. So you know I think from my perspective, forget about the buzzwords, really focus on what the business pain is that you trying to solve, and then leverage technology to solve that problem, and measure whether you've managed to solve the problem. And that's how they should focus. And very often today, in a disproportionate number of cases, that's about somehow getting closer to the end user customer. Understanding what they're looking for, how they want to transact, and we see that in every industry. >> I'm just curious from a historical perspective, you've been in ERP for a long, long time, and I remember when kind of the first big ERP wave hit, I don't know 30 years ago, 40 years ago, you know better than I, right, there was this huge leap in productivity and efficiency. Are you amazed still today, that there are these giant opportunities for efficiency improvements? It just staggers my mind that there's still so many big opportunities, to squeeze so much more value out of processes and assets. >> I think the reality is that technology, while it is the enabler, it's also very often the inhibitor. So you know, what we see is, we see as these new technologies come on board, that we're able to unlock new capabilities that the technology just simply didn't enable before. We have a great customer, Anticimex, who are in the pest control market. And the way pest control companies, Anticimex are an example, is that they would put rodent traps out and then they'd have to send field service agents around to go check whether the traps had been activated. And now they put sensors in the traps, the traps report back when they've been triggered, and they only send field service agents out to go and check when a trap has been triggered. Clearly, that's a level of efficiency when, pre-sensors, and pre the IOT connectors that we have today, simply weren't possible. So it's really about the way in which innovation is, technology is enabling us to do things that simply weren't possible before. So now it's, you know, you can understand why happens. >> Yeah, and then the other piece that you talked about there, is really kind of this API economy, with you know, connecting the very disparate databases. So that's a big piece. Then the other pieces we're surrounded here, is the ecosystem. I wonder if you can speak a little to, you know, how the ecosystem plays in helping you deliver value to your customers. >> So IFS, as I've said before, have always had an approach which is, that we want to own the value, the outcome for the customer, the value delivery, the value assurance. And I think now what we're looking at, is how do we leverage the ecosystem to do a bit more of the work so that we can make sure that we can scale? Because as we win bigger and bigger customers, with global footprints, doing bigger roll-outs, they're wanting to engage with partners who perhaps have a bit more experience from an industry perspective or from a horizontal, functional perspective. So you know, as we engage with partners like Accenture, or like PWC, or other partners like that, it really gives us the ability to scale the business to a greater extent. So the ecosystem are critical for us in doing that, but for us, we can't compromise on the quality. It is always quality first. It's always a case of making sure that our customers will still realize the benefits while we give them some more options on how they can deploy. >> So the theme of this conference is Connect to What's Next. So we want to know what is next for IFS. Particularly as you were talking about doing your due diligence, and it has these great metrics, it's kind of this best kept secret, really, in this industry. >> It is an incredibly well kept secret. >> So how are you going to get the secret out? >> Look, I think, from my personal planning perspective as CEO, we have some work to do around standardizing our operating model. At the moment we're a fairly fragmented business. We have eight regions, and those eight regions don't all run in the same way. So we have some internal homework to do, and we'll get through that pretty quickly. After that it's really about leveraging the global partnerships that we have. You know Microsoft are here as an example, Accenture are here as an example, as platinum sponsors. And leveraging those partners, to get better known in the market, and those are some of the discussions that we've kicked off. And I think there's lots of ways for us to, to try and leverage the secret, to try and kind of open, open the box a little, and show people the power of what we've got. But I think we're going to, we're a relatively small business still, and we're going to have to leverage those partnerships as a springboard to get to more people. >> And this is your first US world conference, right? You guys have had other conferences in North America, but not your big one. >> Darren: I think they've done one here before. >> Darren and Jeff: I think there was one in Boston a couple years ago. >> But I don't know, I think that was more kind of a North American one, maybe or Americas, then the world conference. >> What I'm saying is that when we nearly twice as big this year at the World Conference as we were at the last one. And I anticipate the next one will be twice as big again. So you know, we're seeing phenomenal growth, we're seeing strong growth in our revenues strong both in our headcounts, and we're seeing strong growth in the number of people who are interested in our technology, so, you know, things are good. >> Great, well Darren thanks so much for coming on theCUBE. We've had a great conversation. >> Thank you. >> Thanks. >> Thank you. >> I'm Rebecca Knight for Jeff Frick. We will have more from IFS World Conference 2018 in just a little bit. That was terrific. 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