Sizzle Reel | Google Cloud Next 2019
so at the starting at the Google level we have data centers in four continents so we're in North America South America Asia and Europe of course we have a probably one of the world's largest global private networks with you know 13 undersea cables that are our own and hundreds of thousands of miles of dark fiber and and lit fiber that we you know we operate like I said probably one of the world's largest networks we have in in Europe were in five countries in Europe we're in two countries in Asia were in one country in South America and that's at the Google and in North America of course we have many many many sites across all of North America that's at the Google level now cloud has 19 regions that they operate in and 58 zones so each region of course has multiple zones in it you know we cover Google has presence in over 200 countries worldwide so really it is truly global operations so AccuWeather has been running an API service for the past ten years and we have lots of enterprise clients but we started to realize we are missing a whole business opportunity so we partnered with a eg and we created a new self-serve API developer portal that allows developers to go in there sign up on their own and get started and it's been great for us as far as like basically unlocking new revenue opportunities with api's because as you said everything is api's we also say everything is impacted by the weather so why not have everyone use a cue other api's to fulfill their weather needs I think if you look at what's going on and I talk to a lot of customers and developers and IT teams and clearly I think they are overwhelmed with the different things which are going on in this space so how do you make it simple how do you make it open how do you make it hybrid so you have flexibility of choices becoming top of the mind for many of the users now the lock in which many vendors currently provide it becomes very difficult for many of this users people moving around and meet the business requirements so I think having a solution and technology stack which is really understanding that complexity around that and making it simple in after dock I think is important so the focus well there's a theme in a couple different levels the broad theme is a cloud like no other because we've introduced a lot of new different features and products and programs we introduced anthos this morning which was really revolutionary way of using containers broadly Multi cloud hybrid cloud so it's from a product standpoint but it's also a cloud like no other because it's about the community that's here and it's truly a partnership with our customers and our partners about building this cloud together and we see the community as a really key part of that it's really core to Google's values around openness open-source technology and really embracing the broader community to build the cloud together well you know I think it continues to be continues to cooperate in the technical community very well and a couple of data points right one is around kubernetes that started what four or five years ago and that's going really strong but more importantly you know as the industry matures there are what I would call special interest groups that are starting to emerge in the kubernetes community one thing that we are playing very close attention to is the storage sake which is the ability to federated storage across multiple clouds and how do you do it seamlessly within the framework of googan IDs as opposed to trying to create a hack or a one-off that some vendors attempted to do so we try to take a very holistic view of it and make sure I mean the industry we are in it's time to drive volumes and volumes drive standards so I think we play very very close I think one of the biggest things that I'm seeing in this entire conference to date has been almost a mind shift change I mean this is conferences called Google Next and for a long time that's been one of their biggest problems they're focusing on what's next rather than what is today and they're inventing the future - almost at the expense of the present I think the big messaging today was both about reassuring enterprises that they're serious about this and also building a narrative where they're now talking about coming at this from a position of being able to embrace customers where they are and speak their language I think that that's transformative for Google and it's something I don't think that we've seen them do seriously at least not for very long I think that there's no question that this is a data game and we said early on John and the cube that big data war was going to be one in the cloud the data was going to reside in the cloud and having now machine intelligence applied to that data is what's giving companies competitive advantage and scale and economics I was struck by the stats that Google gave at the beginning of the keynote today Google in the last three years has spent 47 billion dollars on capital expenditures this year to date alone they've spent 13 billion dollars in capex and data centers 13 billion it would take IBM three and a half years to spend that much in capex it would take Oracle six years so from an economic standpoint in a scale standpoint Google Microsoft and Amazon are gonna win that game there's no question in my mind I am a student of AI I did my masters and PhD in that and I went through that change in my career because we had to collect the data match it and now analyze it and actually make a decision about it and we had a lot of false positives in some cases know something of which you don't want that either and what happened is our modeling capabilities became much better and we with this rich data and you actually tap into that data like you can go in there the data is there and disparate data we can pull in data from different sources and actually remove the outliers and make our decision real time right there we didn't have the processing capability we didn't have a place like pops up where global can scan and bring in data at hundreds of gigabytes of data that's messaging that you want to deal with at scale no matter where it is and process that that wasn't available for us now it's a real it's like a candy shop for technologists all the technologies in our hands and we want all these things so if you look at that category of that repetitive work AI can play a really amazing role in helping alleviate that mundane repetitive work and so you know great example of that as smart composed which hopefully you've used yep and so what we look at is things like say a salutation in an email where you have to think about who are you addressing how do you want to address them how do you spell their name we can alleviate that and make your composition much faster so the exciting announcement that we had today was that we are leveraging the Google assistant so the assistant that you're used to using at home via your home devices or on your phone and we're connecting that to your Google Calendar and so you'll be able to ask your assistant what you have on your schedule you know know what's ahead of you during your day and be able to do that on the go so you know I think in general one of the unique opportunities that we have with G suite is not only AI for taking these products that consumers know in love and bringing them into the enterprise and so we see that that helps people adopt and understand the products if it also just brings that like consumer grade simplicity and elegance in the design into the enterprise which brings joy to the workplace yeah so we've been working we've been hard at work over the last eight months since our last next can you believe that it's only been eight months and we last last year we were here announcing gk on prem this year we've rebranded CSP to anthos and enlarged it and we've moved it to GA so that's the big announcements in our spotlight we actually walk through all the pieces and gave three live demos as well as had two customers on stage and really the big difference in the eight months is while we're moving to GA now we've been working throughout this time with a set of customers we saw unprecedented demand for what we announced last year and we've had that privilege of working with customers to build a product which is what's unique really yeah and so we had two of those folks up on stage talking about the transformation that anthos is creating in their companies yeah absolutely I think particularly most of the larger enterprise accounts tend to have a multi vendor strategy for almost every category right including cloud which typically is one of the largest pens and you know it's it's typically what we see is people looking at certain classes or workloads running on particular clouds so it may be transactional systems running on AWS you know a lot of their more traditional enterprise workloads that were running on Windows servers potentially running on this year we see a lot of interest in data intensive sorts of analytics workloads potentially running on GCP and so I think larger companies tend to kind of look at it in terms of what's the best platform for the use case that they have in mind but in general you know I they are looking at multiple cloud vendors [Music] you
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Meagen Eisenberg, TripActions | CUBEConversation, March 2019
from our studios in the heart of Silicon Valley Palo Alto California this is a cute conversation hello and welcome to this special cube conversation here in Palo Alto California cube headquarters I'm Jennifer echoes the cube our guest here is Megan Eisenberg CMO of a new hot company called trip actions formerly the CMO at MongoDB before that taki sign we've known each other some advisory boards great to see you yes great to see you as well so exciting new opportunity for you at trip actions just transitioned from MongoDB which by the way had great earnings they did what was the big secret to Mongo DB z earnings tell us well it's fresh and I think they're executing and their growth is amazing they're bringing their costs down I mean they're they've got product market fit their developers love them and so I'm proud and not surprised you're there for four years yeah transformed their go-to market so that fruits coming off the tree yes yeah it's exciting to see the you know process people technology all coming together and seeing them scale and do so well in the markets yes you know being here in 20 years living in California Palo Alto you see the rocket ships the ones that flame out the ones that make it and there's a pattern right when you start to see companies that are attracting talent ones that have pedigree VCS involved yeah raising the kind of rounds in a smart way where there's traction product market fit you kind of take special notice and one of the companies that you're now working for trip actions yes seems to have the parameters so it's off the pad it's going up its orbit or taking off you guys have really growing you got a new round of funding one hundred fifty million dollars yes unique application in a market that is waiting to be disrupted yes travel about company you work for transactions trip actions is a fast growing business travel platform we service customers like we work slack zoom box and we're growing we're adding 200 customers a month and it's amazing just to see these fast-growing companies right when they hit product market fit I think the keys are they've gotten a massive addressable market which we have 800 billion online travel they're solving a pain and they're disrupting a legacy the legacy providers that are out there we're three and a half years old and we are you know really focused on the customer experience giving you the choice that you want when you book making it easy down to six minutes not an hour to book something and we've got 24/7 support which not many can compete with you know it's interesting you know I look at these different ways of innovation especially SAS and mobile apps you know chapter one of this wave great economics yeah and once you get that unit economics visibility say great SAS efficacious happened but now we're kind of in a chapter two I think you guys kind of fit into this chapter to where it's not just SAS cuz you know we've seen travel sites get out there you book travel it's chapter two of SAS is about personalization you see machine learning you got cloud economics new ventures are coming out of the woodwork where you could take a unique idea innovate on it and disrupt a category that seems to be what you guys are doing talk about this new dynamic because this is not just another travel app when you guys are doing gets a unique angle on this applying some tech with the Corpse talked about that this chapter to kind of assess business I think when I think about chapter 2 I think about all the data that's out there I think about the machine learning I think about how we understand the user and personalize everything to them to make it frictionless and these apps that I love on my phone are because they they know what I want before I want it and I just took a trip to Dallas this week and the app knew I needed to check in it was one click told me my flight was delayed gave me options checked me in for my hotel I mean it was just amazing experience that I haven't seen before and it's really if you think about that that business travel trip there's 40 steps you have to do along the way there's got to be a way to make it easier because all we want to do is get to the business meeting and get back we don't want to deal with weather we don't want to deal with Hotel issues or flight changes and our app is specific to when you look at it you've got a chat 24/7 and someone's taking care of you that concierge service and we can do that because the amount of data we're looking at we're learning from it and we make it easier for travel manager half the people go rogue and don't even book through their travel solution it's because it's not tailored to them so this is the thing I want to get it so you guys aren't like a consumer app per se you have a specific unique target audience on this opportunity its travel management I'm I'm gonna date myself but back when I broke into the business they would have comes like Thomas Cook would handle all the travel for youlet Packard when I worked there in the 80s and you had these companies I had these contracts and they would do all the travel for the employees yes today it's hard to find that those solutions out there yes I would say it's hard to find one that you love and trip Actions has designed something that our travelers love and it is it's for business travel it's for your business trips it's taking care of your air your hotel your car your rail whatever you need and making sure that you can focus on the trip focus on getting there and not just the horrible experience we've all had it you travel a lot I traveled certainly back and forth to the East Coast and to take those problems away so I can focus on my business is what it's so just just look at this right so you guys are off to unicorn the funding great valuation growing like crazy got employees so people looking for jobs because they're hiring probably yeah but you're targeting not consumers to download the app it's for businesses that want to have company policies and take all that pressure off yes of the low so as a user can't buy myself can't just use the app or get I know you can Nano that's the the the whole thing is that as a user there's three things we're providing to one inventory and choice so you go and you know all the options you get the flight you want it's very clear and art we have a new storefront where it shows you what's in policy what's not so we've got that its ease of use it's booking quickly nobody wants to waste time dealing with this stuff right you want to go in booked quickly and then when you're on the trip you need 24/7 support because things go wrong airline travel gets cancelled weather happens you need to change something in your trip and so yes the user has the app on their phone can book it can you do it fast and can get support if they need it so stand alone usually can just use it as a consumer app but when you combine with business that's the magic that you guys see is that the opportunity yes I should say as a consumer as a business traveler so you're doing it through your company so I'm getting reimbursed for the companies the company is your customer yes the company's our customer is the traveler yes okay got it so if we want to have a travel desk in our company which we don't have yet yes it would we would sign up as a company and then all your employees would have the ease of use to book travel so what happens what's the sum of the numbers in terms of customers you have said 200 month-over-month yes we're over 1500 customers we're adding 200 a month we've got some significant growth it's amazing to see product market and the cost of the solution tell people $25 a booking and there's no add-on costs after that if you need to make as many changes as you need because of the trip calls on it you do it so basically per transaction yes well Little Feat one of our dollars yes okay so how do you guys see this growing for the company what's the some of the initiatives you guys are doing a new app yes mo what's what's the plan it's a massive market 800 billion right and we've only just started we've got a lot of customers but we've got many more to go after we are international so we have offices around the world we have an Amsterdam office we've got customers travelling all over so we're you know continuing to deliver on that experience and bringing on more customers we just on-boarded we were ten thousand travelers and will continue to onboard more and more so as head of marketing what's the current staff you have openings you mentioned yet some some some open recs yes yes hi are you gonna build out I've got 20 open Rex on the website so I'm hiring in all functions we're growing that fast and what's the marketing strategy what's your plan can you give it a little teaser on yes thinking core positioning go to market what are some of the things you're thinking about building out marketing CloudStack kind of thing what's what's going on all of these things my three top focuses are one marketing sales systems making sure we have that mark tech stack and that partnership with the sales tech stack second thing is marketing sales alignment that closed-loop we're building we're building pipeline making sure when people come in there's a perfect partnership to service what they need and then our our brand and messaging and it's the phase I love in these companies it's really building and it's the people process and technology to do that in the core positioning is what customer service being the most user-friendly what's the core position we're definitely focused on the traveler I would say we're we're balancing customer experience in making sure we get that adoption but also for the travel managers making sure that they can administer the solution and they get the adoption and we align the ascent in the incentives between the traveler and the travel manager and customer profile what small munis I business to large enterprise we have SMB and we're going all the way up to enterprise yes has it been much of a challenge out there in the business travel side I'm just don't know that's why I'm asking is like because we don't have one I can see our r-cube team having travel challenge we always do no centralizing that making that available but it'd have to be easier is it hard to get is there a lot of business travel firms out there is what are some of the challenges that you guys are going after there well I I think what matters is one picking the solution and being able to implement it quickly we have customers implementing in a week right it's understanding how we load your policies get you on board get your cut you're you're really your employees traveling and so it's pretty fast onboarding and we're able to tailor solutions to what people need what are some of the policies that are typical that might be out there that people like yeah so maybe for hotels you may have New York and your your policy is $500 a night what the I would say a normal typical behavior would someone would book it at $4.99 they go all the way up to the limit we've actually aligned our incentives with the travel managers and the employees and that if you save your company money you save and get rewards back so let's say you book it for 400 that $100 savings $30 goes back to the employee and rewards they can get an Amazon card donate to Cherry charity whatever they'd like to kind of act like an owner cuz they get a kickback yes that's the dot so that's how you an interest adoption yes what other adoption concerns you guys building around with the software and or programs to make it easy to use and we're constantly thinking about the experience we want to make sure just I mean I think about what I used to drive somewhere I'd pull out a map and map it out and then I got lucky and you could do MapQuest and now you have ways we are that ways experience when you're traveling we're thinking about everything you need to do that customer when they leave their front door all the way to the trip all the things that can hang them up along the way we're trying to remove that friction that's a very example I mean Waze is a great service yes these Google Maps or even Apple Maps ways everyone goes to backed away yes yeah I don't I mean ways did cause a lot of Street congestion the back streets of Palo Alto we're gonna expedite our travelers well it's a great utility new company what what attracted you to the opportunity when was some of the because you had a kid going over there MongoDB what it was the yeah motivation to come over to the hot startup yeah you know I love disruptive companies I love massive addressable markets good investors and a awesome mission that I can get behind you know I'm a mom of three kids and I did a lot of travel I'm your typical road warrior and I wanted to get rid of the pain of travel and the booking systems that existed before trip actions and so I was drawn to the team the market and the product that's awesome well you've been a great CMO your career has been phenomenal of great success as a CPM mother of three you know the challenges of juggling all this life is short you got to be using these apps to make sure you get on the right plane I mean I know I'm always getting back for my son's lacrosse game or yes event at school this is these are like it's like ways it's not necessary in the travel portfolio but it's a dynamic that the users care about this is the kind of thing that you guys are thinking about is that right yeah definitely I mean I always think about my mom when she worked in having three daughters and I work and have three daughters I feel like I can do so much more I've got door - I've got urban sitter I've got ways I've got Google Calendar I've got trip actions right I've got all these technologies that allow me to do more and not focus on things that are not that productive and I have no value add on it just makes me more efficient and productive how about some of the tech before we get in some of the industry questions I want to talk about some of the advantages on the tech side is there any machine learning involved what's some what's not what's some of the secret sauce and the app yeah definitely we're constantly learning our users preferences so when you go in we start to learn what you what hotels you're gonna select what where do you like to be near the office do you like to be near downtown we're looking at your flights do aisle window nobody wants middle yes but we're we're learning about your behaviors and we can predict pretty closely one if you're gonna book and two what you're gonna book and as we continue learning you that's why we make you more efficient that's why we can do it in six minutes instead of an hour that's awesome so Megan a lot of things going on you've been a progressive marker you love Terry's tech savvy you've done a lot of implementations but we're in a sea change now where you know people that think differently they gonna think okay I need to be on an app for your case with with business travel it's real policies there so you want to also make it good for the user experience again people centric this personalization has been kind of a cutting edge concept now in this chapter to a lot of CMOS are either they're they're not are trying to get there what are you finding in the industry these days that's a best practice to help people cross that bridge as they think they cracked the code on one side then realize wow it's a whole another chapter to go you know I think traditionally a lot of times we think we need we're aligning very much with sales and that matters that go to market marketing sales aligned but when it comes to products and a customer experience it's that alignment with marketing and the product and engineering team and really understanding the customer and what they want and listening and hearing and testing and and making sure we're partnering in those functions in terms of distribution getting the earned concept what's your thoughts on her and media yeah I mean I definitely think it's the direction right there's a ton of noise out there so you've got to be on topic you've got to understand what people care about you've got to hit them in the channel that they care about and very quick right is you don't have time nobody's gonna watch something that's 30 minutes long you get seconds and so part of the earned is making sure you're relevant you what they care about and they can find you and content big part of that for you guys huge part of it yes and understanding the influencers in the market who's talking about travel who's who is out there leading ahead you know leading in these areas that travel managers go and look to you know making sure we're in front of them and they get to see what we're delivering I like how you got the incentives of the employees to get kind of a line with the business I mean having that kind of the perks yes if you align with the company policies the reward could be a Starbucks card or vacation one more time oh whatever they the company want this is kind of the idea right yeah they kind of align the incentives and make the user experience both during travel and post travel successful that's right yes making sure that they are incented to go but they have a great experience okay if you explain the culture of the company to someone watching then maybe interested in using the app or buying you guys as a team what's the trip actions culture like if you had to describe it yeah I would say one we love travel too we are fast growing scaling and we're always raising the bar and so it's learning and it's moving fast but learning from it and continually to improve it's certainly about the user all of the users so not just the travel manager but our travelers themselves we love dogs if you ever come to the Palo Alto office we've got a lot of dogs we love our pups and just you know building something amazing and it's hard to be the employees gonna know that's a rocket ship so it's great get a hold on you got a run hard yes that's the right personality to handle the pace because you're hiring a lot of people and I think that's a part of the learning we need continual learning because we are scaling so fast you have to reinvent what we need to do next and not a lot of people have seen that type of scale and in order to do it you have to learn and help others learn and move fast well great to see you thanks for coming in and sharing the opportunity to give you the final plug for the company share what who you what positions you're hiring for what's your key hires what are you guys trying to do give a quick plug to the company yeah so I mean we've grown 5x and employees so we're hiring across the board from a marketing standpoint I'm hiring in content and product marketing I'm hiring designers I'm hiring technical I you know I love my marketing technology so we're building out our tech stack our website pretty much any function all right you heard it here trip actions so when you get the product visibility those unit economics as they say in the VC world they've got a rocket ship so congratulations keep it up yeah now you're in palo alto you can come visit us here anytime yes love to Meagen Eisenberg CMO trip access here inside the cube I'm John Ferrier thanks for watching you [Music]
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Sasan Goodarzi, EVP Small Business Group, Intuit - #QBConnect #theCUBE @sasan_goodarzi
(upbeat pop music) >> Announcer: Live from San Jose, California. In the heart of Silicon Valley. It's theCUBE, covering QuickBooks Connect 2016! Sponsored by Intuit QuickBooks. (upbeat pop music) Now, here are your hosts, Jeff Frick and John Walls. >> Welcome back here on theCUBE. Along with Jeff Frick, I'm John Walls. As we continue our coverage here at QuickBooks Connect 2016. Gathering here in San Jose at the Convention Center. Third annual gathering with a record crowd of more than 5,000 attendees. (crowd noise) So the show continues to show explosive growth. Which is, I guess you can say a lot about what Intuit's doing, in terms of how it's growing its portfolio, in terms of how it serves the business ... The small business and the medium-size business communities. With us now is Sasan Goodarzi, who is the EVP of the small business group at Intuit. Sasan, good to have you with us-- >> Thank you. >> We appreciate the time. >> Thank you for having me. >> What are the keynote stars today? You were talking about some key things, big things about the company about how we're going to help save time. How we're going to have more accessibility to money. And ultimately what we could do to deliver a better proposition to small business. So talk about that, if you would, a little about that theme on the keynote stage, and how that applies to what you're doing in general with QuickBooks. >> Sure, sure. Well one of the things that our customers have taught us is, that there are three things that are important to them. One is time, so they can actually spend running their business and the product that they're passionate about; versus all the tedious, drudgery things that it takes to run your business. The second is money. It's mind boggling the effort that goes into earning money. But how hard is it for them to actually get access to their money. And then last, but not least, is ways to help them grow their business. They're experts in their industry, but where they need help is ways in which that they can drive growth. And so everything that we do is centered around those three things. And it's what inspires us when we show up to work every single day. So a lot of, obviously, what we talked about today on stage, was just very quick, we call ESPN highlight reels of here's the innovation that's coming your way to either save you time, put more money into your pocket, or help you grow your business, or your practice. >> Sure, okay. >> What's amazing is as I say, as much as they've worked to finally get that sale, a lot of times it seems all the collection side-- >> That's right. >> For small business. A huge issue, getting paid. To do all that work, sell it, have a happy customer and then, don't necessarily get their receivables in line. >> That's right. I know we threw a lot of stats out there this morning. But first of all, 80% of small businesses have some sort of a cash flow issue. And in that context about 65% of them have invoices that are 60 days overdue. And in fact, they live and die by getting paid on time. And so, obviously, the innovations that we talked about on stage today, were how do you get access to those funds right away. >> Jeff: Right, right. >> That's one element of it. The other element is we have all the data of small businesses. And so we know what they're good for. And so we can deliver loans to them on the spot. If they have payables and they want to borrow on the payable to make payroll for the week, or they want to go buy more inventory to grow their business, we can actually fund them very quickly. Literally within minutes. And so those are examples of what we showed on stage today all in service of helping them thrive and achieve their dreams. >> I love to ding into that a little bit, because growth actually exacerbates your cash flow problem if you're not managing it well. And now suddenly you're selling more and you got to buy to fulfill those obligations. But the fact that you almost have a secondary market now for people to be able to borrow money without pulling all their paper together, and trekking down to the bank and hoping they can get it, because you actually have the real data. It's updated (chuckles)-- >> That's right. >> All the time. And it's a different set of data ... Potentially more complete set of data for a lender to actually make that decision, than the stack of paper that they bring down-- >> That's right. >> to the local bank. >> That's right. Well, you know it's interesting. You just said something that triggered a thought. When you think about startups that go out and get VC money ... There's a reason why they have board of directors, 'cause the board of directors what they're looking for is one, do you have a growth plan, but then how do you manage that growth? How do you make sure you have enough money? How much money are you burning per week? And are you going to be able to maintain that growth? Small businesses don't have that. They don't have the board of directors that are actually helping them with some of those decisions. They may not be surrounded by a CFO or a finance expert in the office. And so part of what we're trying to do is just digitize and automate everything so they don't have to worry about that. And secondarily I think to the point you made, helping them with access to money at the point in which they need it. But I think even before we get to that stage, what we're trying to do is help them by being that board of directors without having to have one. Which is to helping them manage their cash flow, their inventory. Because as they're on that growth curve ... One of the main reasons why they go out of business is 'cause they're growing fast, but they're not managing their funds, and they do not have enough money sometimes to make payroll. >> Right. Well we've heard the stat from a couple of different sources but 50% of all small businesses fail in the first five years-- >> That's right. >> of operation. And the use of accounting and accountant, what that could do to increase your odds of being in business for the long term. So certainly you could see where all that is coming in play. You mentioned payments, so we're thinking about Apply Pay. That was one of the announcements-- >> Yes. >> You had. Google Calendar, talking about time. >> Sasan: Yes. >> And then AMEX with the loans. So the power of these partnerships, I'd like to hear from you on that, because, you know, big names, right (chuckles) >> Sasan: Yes, yes. >> That I ... If Jeff or I or anybody watching ran a little mom and pop operation in Morgantown, WV, I've got Apple, and I've got Google, and I've got Intuit on my side. Talk about leveraging that power for small businesses? >> Yes, actually listening to you inspires me around what Intuit is doing for these small businesses. And it starts with our vision of having an open platform. It's less about what we innovate on that platform, but our goal is to bring all of the innovation; whether it's our engineers or engineers outside of our four walls. Bring all of that innovation on our platform, so that in fact we can digitize and automate everything with Google Calendar. So we can go in and we know all of where you spent your time, and help you easily, with one click, invoice your customers. Or, as an example you used, be able to use Apple Pay Touch where you can immediately get paid. But that's because our goal is to have an open platform where we bring all the innovation of the best companies out there to you. So that you can run your business on any device, and you don't have to worry about which application it is, but that we do it all for you. >> I just love the Google Calendar example, because so many great innovations today are basically reassembling stuff that's already out there; leveraging APIs and presenting it in a different way. And so the fact that you're taking advantage of Google Calendar, which so so many people ... You probably know the numbers use ... And then have that drive your billing, have that drive your time management, and then just take advantage of the data that's there, or as Scott said, "Take advantage of the data that's in your phone." >> Sasan: That's right. >> It knows exactly how far you went on that drive to the client. It knows when you left and when you arrived-- >> That's right. >> and when you got home. So the leverage of Cloud platform with APIs, to pull that data in and drive in a seamless integration, it makes (chuckles) it makes too much sense, right? (Sasan laughs) It does, and when you think about someone like Google, where there's a billion people that use Gmail ... >> A billion. >> And most of them are using ... There's a billion people that have Gmail accounts. >> Jeff: Wow. >> And over 60% of our customers use Google Calendar to run their business. And so, it's only intuitive to figure out a way well, how do we automate all of that-- >> Jeff: Right. >> so that the customer doesn't have to use cookbooks for taxes and accounting, then go to Google Calendar to see where they spent their time so they can figure out how to invoice? >> And they type it in, right. >> Just integrate it all together so it's all in one place, yeah. >> How do you all keep focused when your market, your potential market's so big? You've got, I don't know ... I've read, was it 800 million possible businesses, right? Small businesses. >> Sasan: That's right. >> So how do you ... If you look at what would be reasonable growth trajectory and expansion, your plans ... How do you keep your eyes on the target, and how do you determine that target? >> Yeah, that's a great question. Let me start with where you just ended, which is there are 800 million self-employed and small businesses worldwide. And 97 to 8% of 'em actually are not using the Cloud to run their business, or their time. And the way we prioritize is think about the countries that are the biggest opportunity to create virility by those that are using the platform. And so we've prioritized which countries that we're going after, and really doubling down in those countries. And that's where we really are able to focus our efforts in time. 'Cause once we create this, what we call the network effect, the more small businesses and self-employed we get to use the platform, the more we get accountants to be able to see the power of the platform. The more they tell their friends. The more accountants are recommending it, you in essence create this flywheel effect of more and more going to the Cloud. And once we get that flywheel effect going, we'll think about what's that next country that we want to go into. We're not that serial about it, but our biggest focus comes from being clear which countries we're going to play in today, and which countries, for now, we're going to wait 'til we get this network effect going. >> And now you've got this whole new way to work. People that are giving up part of their house or apartment for Airbnb rentals. Or people that are driving in Uber for four hours a couple of days a week. Again, those are all based on systems that are driving that engagement. Do you see that it's just a whole new opportunity, do you see a lot of growth in ... I always forget the technical term for-- >> Sasan: The digamy ... The giga-- >> The gig. >> Sasan: The gig economy. >> The gig economy. >> That's right-- >> Which is a whole new and swelling thing. >> It is. >> And for a lot of those people, they are even less sophisticated on keeping track of their tax withdrawals than the small mom and pop store (chuckles)-- >> Sasan: That's right. >> that's at least been paying their social security for a number of years. >> Sasan: That's right. >> So another huge opportunity for you. >> It absolute is. One of the myths is most self-employed are actually not part of the gig economy. There's the photographer that you may call on to come take pictures of your family, or the landscaper that's a one-person shop. That's 90% of self-employment. About less than 10% is the Airbnbs, the Lyft, and the Ubers of the world. But that number's only going to grow over time. In fact, our view is in this day and age people will work at a company for three to four years at a time. We believe in ten years, people will work for three to four companies in a day. 'Cause they're workers, and they're outsourcing their time to different companies. >> Jeff: Three or four companies-- >> A day. >> Jeff: A day? >> A day. Because in essence, they're self-employed. Now I may work for you and do a job. I may work for you and do a job. That's actually starting to happen today. Except it's a small part of the economy. We believe ten years from now it'll be a huge part of the economy. And that creates a huge opportunity for us, 'cause they're all self-employed. >> Right. >> Before you head out, again, one of the big trend topics, artificial intelligence, machine learning. How do those come into play in your vision for the company's vision, and the products and services that you think you could develop that can be put to use? >> Yeah, in fact we think there are two core competencies that we must have. One is an open platform where we integrate all applications into the platform, whether it's ours or somebody else's. The second is being amazing at leveraging the data, whether it's data from a PayPal app, a Square app our own app. And leveraging artificial intelligence and machine learning, so we can do the work for our customers. So we believe when it comes to data and artificial intelligence, that is actually one of two or three primary core competencies that we are building as a company. And it's something we're not new at. We've been doing this for years. In fact, last year in TurboTax we've reduced the amount of time it took to do your taxes by 40%, by using machine learning. And we're now applying that within QuickBooks. >> I'd like you to reduce my tax liability by about 40%. (Jeff laughs) If we can (chuckles) take care of that and I'm yours. >> Or at least-- >> Well, listen-- >> Or at least get you to the July deadline. (John laughs) >> If you just make less income-- (Jeff laughing) >> That's right. >> I'm sure that's doable. (Sasan laughs) >> If you don't make it, you don't pay it. >> Sasan: That's right (chuckles). >> You mentioned ESPN earlier about the stage and all that. You made top plays today, no doubt about it with the keynotes address. >> Sasan: Oh, thank you-- >> Job very well done. >> Thank you very much. >> Jeff: Cute Kim's (mumbles) coming. >> Sasan: Thank you. >> And thank you (Jeff laughs) for joining us here on theCUBE. We appreciate the time-- >> Thank you, thank you for having me. >> John: You bet. Back with more-- >> Alright, thanks. QuickBooks Connect 2016 here in San Jose. You're watching theCUBE. (upbeat pop music)
SUMMARY :
In the heart of Silicon Valley. So the show continues to show explosive growth. and how that applies to what you're doing And so everything that we do To do all that work, sell it, And in that context on the payable to make payroll for the week, But the fact that you almost have a secondary market than the stack of paper that they bring down-- And secondarily I think to the point you made, in the first five years-- And the use of accounting and accountant, You had. I'd like to hear from you on that, Talk about leveraging that power for small businesses? of the best companies out there to you. And so the fact that you're taking advantage on that drive to the client. and when you got home. And most of them And so, it's only intuitive to figure out a way Just integrate it all How do you all keep focused How do you keep your eyes on the target, And the way we prioritize is think about the countries do you see a lot of growth in ... Sasan: The digamy ... that's at least been There's the photographer that you may call on And that creates a huge opportunity for us, that you think you could develop to do your taxes by 40%, I'd like you to reduce my tax liability get you to the July deadline. I'm sure that's doable. about the stage and all that. And thank you (Jeff laughs) Back with more-- QuickBooks Connect 2016 here in San Jose.
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