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Dan McConnell, Dell EMC | Dell Technologies World 2018


 

>> Announcer: Live, from Las Vegas, it's theCUBE, covering Dell Technologies World 2018, brought to you by Dell EMC and its ecosystem partners. >> And welcome to our live coverage here. Day three at Dell Technologies World 2018. We are live in Las Vegas. Hope you've been with us for the first two days. We have a great lineup here for you on day three. I'm John Wallace, along with Stu Miniman. Glad to have you along, Stu, it's always great to work with you. >> Thanks, John. Same for you. >> Good week so far for you? >> It's been excellent, my voice is holding up, it's been a long week. >> You're a busy man. >> Excited to get all of this, and heck, I'll be seeing Dan again next week at the big show. >> Dan McConnell's becoming like, he's like not even an annual visitor, you're like a bimonthly visitor here on theCUBE, right? VP of Converged Platforms. >> Stu: Fifth time, you get a free sandwich. >> Yeah, that's right, I got to punch card, I got to sign and get it punched each time. >> Yeah, nice to have you, Dan. Nice to have you back, good to see you again. Alright, let's just talk about the show, first off. Here we are, day three, we talked a little bit yesterday about customer discussions, conversations, so now you've had a little bit of time to soak this in and what you've heard from folks, and what would be your takeaway here? >> Sure, may spin this one a little bit, may have an angle here. Tremendous interest in HCI, and I'm not saying that just because I'm in HCI. No, but it's a lot of good, solid feedback from customers. It's starting to shift more in the mainstream, right? So as we see customers deploy it, more workloads get deployed on top of it. There's a tremendous amount of interest in HCI. When we look at all the graphs of customer interviews we're doing and analyst discussions we're doing, HCI is right there at the top of the list, in terms of subjects that we're talking about. >> Can you quantify that? Are numbers at all out there floating around, in terms of growth, in terms of what... >> Oh, from the HCI side, yeah. Most analysts will agree, it's about 70 to 80 percent in growth year over year. I'd say, from a Dell perspective, we're doing 138 percent, so we're actually growing faster than market. A lot of that's due to, we've got a, one, we've been in the HCI business for a while, two, we take a portfolio approach. There's never any one size fits all, so we actually take a portfolio approach to HCI. We've got what are multiple different consumption models, one that is an appliance, this is the server, the hardware, the software, lifecycle managed in an appliance. And then the next layer is what we call rack scale. Obviously, HCI puts some pressure on the network, right? High network dependency. Rack scale, what rack scale does is include the networking components in that engineered system attribute. Pretested, pre-designed, inclusion of both the physical, as well as the virtual network, and across both of those consumption models, we have a stack that is very VMware-centric, right? VxRail, VxRack SDDC, and we have a stack that is what we call Open HCI. Supports multiple hypervisors, that is XC series on the appliance and VxRack Flex on the rack-scale solution, so portfolio approach, cover the whole market, and we're really seeing it blow up, it's great. >> Dan, it's interesting. I think back to when people were first trying to wrap their brains around this whole HCI thing, it was like, oh, okay, I took server and storage, kind of smashed it together, some software maybe in there, but it was, oh, this is small-end thing, it's maybe four nodes, maybe getting to eight nodes, but you talked about the VxRack Flex, which we've been watching ScaleIO since before the acquisition, and all that solutions. Much larger configuration, some people said, oh, it's not even HCI, because I've talked to some customers, well, I can do a storage-only configuration or I can do a full hyperconverged configuration. We've seen maturation and some segmentation in the marketplace, so you know, bring us inside that, from, you know, the Flex business, just what you're seeing, what differentiates it from some of the other options. >> Absolutely, I'd say it's flexible. (dog barking) Dog barking next door. >> John: On cue. >> On cue. >> There he is again. It's one of the philanthropic Dell outreach programs, it's comfort pets. >> Therapy dogs. >> Therapy dogs, thank you. So we're right next door, no reflection at all on the guests or the program or whatever. >> They're in day three, too. It's been a long conference for them. >> We're getting punchy, alright, back to Flex. >> Back to Flex. >> Just explaining, yeah. >> So, back to your point. Flex... is flexible. We've got customers from four nodes, all the way up to over, large enterprise customers over a thousand nodes. Matter of fact, about 45 percent of our business comes from Fortune 500, so when you think HCI, like you said, HCI started in what was VDI. We're going to pick a workload, VDI's kind of linearly scalable, HCI was a good fit. Nowadays, it's multiple workloads, right? That flexibility, agility, ease-of-scale, people are putting more and more workloads on top of it. VxRack Flex, we've got, when you talk about scalable, up to a thousand nodes, literally 30 million IOPS, right? So, performance, I think we've got it covered. So it's definitely maturing, some of those larger customers are running anywhere from database, all the way to mission-critical applications. >> Dan, I actually did a case-study of one of your larger global financial companies a few years ago. Want you to talk about what they saw this solution at. This was a foundation for their private cloud. They use, in certain regions, public cloud makes sense, but in a lot of areas, this is the foundational layer of private cloud. A lot of times, people, oh, HCI, it is what it is, it's some boxes and some software, but talk about the private cloud angle. >> This customer, it's actually a very interesting storyline. They started off doing what we would call do-it-yourself, build-your-own, and loved the technology, as is predominant with HCI, continued to scale. Bought a lot, added on, added on, and as they continued to add, continued having discussions with them, and they actually love the technology, would love to be able to automate more, would love to spend less time setting it up as it comes in. So they actually moved up that consumption pyramid into VxRack Flex, which comes, as opposed to do-it-yourself, comes shrink-wrapped, roll it in. So they actually designed their infrastructure, their data center around what they call pods. Fairly large pods, but they've changed the consumption units on how they consume IT. They'll actually wheel in Flex pods, that's their new unit of consumption. Now, a Flex pod is... >> Not to be confused with another product called FlexPod. >> Oh, gosh, yes, VxRack Flex pods. Yes, absolutely. >> We unfortunately have run out of words in our industry here, so yeah. >> I'm sure you'll find something in the vernacular that will apply here. >> I'll try and burn that one from my memory, but good catch. >> So that's one use case. Just in general now, so what is the value prop for a customer today, as opposed to what kind of flexibility you're giving them, we've heard about performance, but how are people actually putting it to use for them, and what are they doing better, do you think, because of that? >> I'll start off, one, which is an architectural discussion, and I'll crunch this down pretty small. In the beginning, there was DAS, direct-attached storage, and it was fast, and it was easy to manage, as long as you had to manage one. You get a hundred units, and it was siloed storage, and it was hard, so the world came up with SAN. It's consolidated storage, it's great. I can carve it up, I can manage it from one place, and then we came up with flash, SSD, blindingly fast, and that storage controller started to be a choking point, so we moved the storage back into the server, a la HCI. >> Actually, we called it Server SAN for that specific reason. >> Exactly right, exactly right. Initial ventures into some of HCI, you could only scale the storage or only scale the HCI clusters as big as one given cluster. So you started building somewhat of silos of HCI. One of the beauties of Flex and VxFlex OS storage software is it can scale across multiple clusters. Those clusters can be VMware, they can be BareMetal, they can be Linux, so you start to gain all the advantages of HCI, flexibility, agility, kind of incremental scaling, pay as you grow, with all of the advantages of storage consolidation. I no longer have pools of siloed storage, I can carve up ones as needed, when needed, I can manage it all as one combined storage pool. From a Flex perspective, it's got some pretty nice architectural attributes, which give you the best of HCI and agility and scale, as well as storage consolidation. So we're seeing a lot of success there. >> Dan, I hear things like open, flexible, some of those environments, and I think about the service providers and requirements that they have for how they need to simplify their environments, super conscious on cost, how's this been doing in the service provider market recently? >> Absolutely, funny you bring that up. We actually talk internally, we've got a service provider team inside Dell, they focus on servicing the large telcos and other service providers, and we've noticed that their underlying infrastructure is very very similar with Flex, so we're in discussions to see how we land what they do on top of what we do as a standardized offering. Even right now, a lot of our customers are in the service provider space. That large growth, flexibility, and some of the underlying storage stack has multi-tenancy capabilities, where you can carve up and isolate, that lend itself very very well to service providers. >> Oh, go ahead, Stu. >> For people that know ScaleIO, anything new that they should be understanding? I understand it's this packaging as like a hardware model. Organizationally, it lives under the server team now, I believe it is. >> Absolutely, so two things there. One, organizationally, all the HCI stuff came in up under Ashley Gorakhpurwalla so it came in up under the server side, and then, so, ScaleIO is up under Jeff Boudreau, under Dan Embar, it's storage stack, it's in under the storage division. We work very very closely together. Second thing that's happening, there's a, one, we've been in the HCI world for a while, in the CI world for a while. We've quickly determined we can drive much better customer experience, much better customer outcomes, as we lean more towards an appliance or an engineered system versus a do-it-yourself kind of model. With ScaleIO, what we're trying to do is push it more into an appliance model, push it more into rack scale model, VxRack Flex. There's a outbound shift away from, kind of, what was ScaleIO as a software only and into more of an engineered system appliance offering, so with that shift, you'll see a rebrand from ScaleIO to VxFlex OS. It's just a rebrand of the software. >> So I'm glad Stu talked about organization, because you had to kind of reorg not too long ago, and so we had Ashley on yesterday, we talked to Jeff yesterday, as well. So from your perspective, now that you've had a few months to settle in, find your groove, how much of a difference do you think, as far as customer-facing, is this making in terms of responding to those kinds of needs and those desires. >> Sticking HCI with the server team has an awful lot of synergy. Obvious, compute-centric, scale, from a business scale perspective. So there's an awful lot of goodness in living in that same organization. Ashley's done it pretty well to make sure there's a lot of alignment, but we're also keeping a lot of the engineered system special sauce focus on the HCI side. So we're able to, one, better leverage a lot of the, what I would call, supply chain scale, the processes and go-to-market capabilities of an engine that is built around hundreds and thousands of units, right? That stretches across services, that stretches across factory and supply chain. Obviously, we want to drive HCI, we want to drive HCI in the mainstream and scale. Sitting right there in the server organization, they do scale, right? So lot of good learnings, lot of good synergy and leverage across teams. >> It's coming together for you. Nicely done. Thanks for joining us again, good to see you. You going to see each other next week, you said? >> That's right. >> We down in New Orleans, is that... yeah. >> Yeah. >> Alright, enjoy, and stay out of trouble, both of you. >> Absolutely, you know, one week in Vegas... >> Vegas one week, New Orleans the next, that's a recipe for an interesting time. >> Yes, that it is. >> Dan McConnell, thanks for being with us here on theCUBE. >> Thank you, thanks for having me. >> Back with more from Las Vegas right after this. You're watching theCUBE from Dell Technologies World 2018. (upbeat techno music)

Published Date : May 2 2018

SUMMARY :

brought to you by Dell EMC and its ecosystem partners. Glad to have you along, Stu, it's been a long week. Excited to get all of this, and heck, VP of Converged Platforms. I got to sign and get it punched each time. Nice to have you back, good to see you again. and I'm not saying that just because I'm in HCI. Can you quantify that? and VxRack Flex on the rack-scale solution, in the marketplace, so you know, bring us inside that, Absolutely, I'd say it's flexible. It's one of the philanthropic Dell outreach programs, on the guests or the program or whatever. They're in day three, too. from Fortune 500, so when you think HCI, like you said, but in a lot of areas, and as they continued to add, Oh, gosh, yes, VxRack Flex pods. in our industry here, so yeah. that will apply here. Just in general now, so what is the value prop and that storage controller started to be a choking point, for that specific reason. One of the beauties of Flex and some of the underlying storage stack For people that know ScaleIO, anything new that in the CI world for a while. and so we had Ashley on yesterday, So lot of good learnings, You going to see each other next week, you said? Vegas one week, New Orleans the next, Back with more from Las Vegas right after this.

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Bob Wambach, Dell EMC | VMworld 2017


 

(upbeat music) >> Narrator: Live from Las Vegas, it's theCUBE covering VMWorld 2017, brought to you by VMWare and its ecosystem partners. >> Welcome back to VMWorld 2017 everybody. This is theCube, the leader in live tech coverage. My name is Dave Vellante, and I'm with my co-host, Peter Burris. Bob Wambach is here. He's the Vice President of Marketing for Converged Platforms and Solutions at Dell EMC. Bob, good to see you again. >> Good to see you, guys. Always a pleasure. >> It's been a good week, you guys have had a lot going on. We were at the Influencer reception last night. Great shindig, thank you for that. >> Peter: Very much. >> Lot of momentum in this ecosystem: VMWAre, financials are looking good. We just had Pat Gelsinger on, he has a spring in his step. What's going on from your perspective? >> You know I see the spring in Pat's step, and I look at it and, you know I know the stock's up, everything's going great for them, but what I really see is the plan they've put in place, right? And this is a long time coming. If you remember last year you remember Pat was talking about, it's a multi-cloud world, right? And everything VMWare has been doing for the last couple of years has been leading up to some of these announcements that you're seeing now. So I see a guy who's really happy because, made some big bets, had a plan, and the bets are paying off. And most of the benefit is actually going to be in the future. And as you see, Michael's looking pretty happy too this week, right? (laughter) So I think if you heard Pat in the opening keynote, one of the things that struck me is he said we're going from data centers to center of data. And it's really recognizing that there's this explosion of data going on and this data has to be handled in different fashion, and that's a cloud operating model. It's not a cloud. the cloud's an operating model not a place, and it's a multi-cloud world out there. So, you look at most large companies, maybe they have Concur, they have ADP, they have Salesforce.com. There's multiple SaaS providers that they have and then they use on premise equipment, they want to cloud-ify that, right? Is how do I get to, I've got my own journey to cloud. Our job is to really help them both on their journey for on premise equipment, but then working with VMWare, working with Pivotal, is making easy to utilize and navigate the multi-cloud world as well. >> So, we've been talking all week, Peter is really sort of driving our research at Wikibon, helping us think through the customer implications and one of the things we've been talking all week is the reality of that data and not being able to move that data into the cloud, bringing that cloud operating model, as you were just pointing out to the data. But, the implication there, as you've talked about many times Peter, is you've got to have the simplicity and other attributes of the cloud in order to make that brand promise come true, what we call true private cloud. So, what are you guys doing in that regard to achieve that vision? >> First, it's listening. Michael Dell likes to say, and it's very frequently that he says, we have big ears to us. Our job is to really listen to customers, understand their business. You need to understand their business and then once you understand your business, you better know how to help them. And, there's also preferences. They've got capex versus opex preferences. They're going to make decisions of on premises versus off premises based upon data gravity, based upon governance, based upon SLA's, latency. All these things that have to do with the characteristics of the data; data movement. And, then you have a, there's actually a preference for, I want to build it myself. Or, I'm actually very focused on my business and I'd like to be nearly out of the IT business. So, we look at this, everybody's a builder, you're a builder at some level. If you are a builder down at the component level, where you want to pick your servers, you're going to pick vSAN. Then we have our Ready portfolio. vSAN Ready Nodes covers that, right? So, it's the easiest way to buy vSAN in a PowerEdge server. And, if you start going up the stack and you want that packaged with software, we have Ready bundles. And then we start moving into where people are realizing I don't add a lot of value to the business by putting together pieces of hardware and software. So, I want to rely on Dell EMC to do some of that for us. That's where our VxRail, VxRack, VxBlock comes in. Where we own the engineering, manufacturing, management, support, sustaining of that. All the life cycle assurance, single contact support. That's from us. Then there's customers further up that say, well I want a stack, a software stack. We increasingly see that the world's evolving into, sometimes people refer to it as stack wars. And VmWare is doing exceptionally well in the stack wars. They're very prevalent in on premise and now they also have the integrations with the Googles, with AWS, with IBM Cloud. Our announcement this week about the Ready system is taking Dell EMC's expertise in hyper-converged infrastructure, which we co-engineered, co-developed with VMWare, and VMWare taking the lead on how do you package up vSphere, NSX and vSAN together with it and vRealize. They control the roadmap for that, they know how to do the lifecycle automation updates, so what we do is we provide the hyper-converged infrastructure and it's actually a simple overall environment for customers when they combine these. When Michael talks about peanut butter and chocolate a couple of times, and that's really what I think about the Ready systems. There's VMWare, we have for Pivotal, we'll also have Pivotal Ready system that can give you either a Pivotal Cloud Foundry, the easiest way to get a Pivotal Cloud Foundry environment on our hyper-converged infrastructure, or the Pivotal Container Services, PKS on hyper-converged infrastructure. >> So Bob, you mentioned early on of having different overview of the portfolio, you mentioned early on that VMWare had a plan, and they've been executing about that plan. But, you also got a plan within the hyper-converged team, within the whole enterprise cloud team. So, software and hardware are once again co-mingled in ways that they haven't been for a long time. The kind of normal separation, just get the hardware and then you get the software. But, now we're seeing that because of the complexities of trying to bring all this together, talk a little bit about how you're influencing the VMWare plan and the VMWare plan is influencing the hardware side of things. >> You know it's a great question. I think there's been a great learning experience. As you know for several years, we've had Enterprise Hybrid Cloud. Enterprise Hybrid Cloud started with a request from customers to make it easier to create a full cloud. People were realizing, I've been trying to build my cloud. It's super hard. I actually don't want to spend my best people and my time and money on this. So, Enterprise Hybrid Cloud initially started working with some very large enterprises. And, it was a way to take any type of converged or hyper-converged infrastructure and bring the whole VMWare portfolio to market with full turn key system. Full stop, it's we own it, we will make this stuff work. So, the goodness there is that the customers would get something that was incredibly rich, and remember this, a lot of this started out on converged infrastructure, so you basing it on a SAN fabric, VMAX, All-Flash, XtremeIO data domain. So you have all the flexibility and option of the data services, rich data services and data protection. Now it turns out Enterprise Hybrid Cloud is really really hard, right? We don't have magic software to do this. There's hundreds of people that are making all this stuff work so that when it goes into these large enterprises it adapts to their environment and it's very reliable, robust, scalable, flexible. The other side of the coin is, it takes so long to test and QA the new VMWare, perfectly fine, very solid VMWare features, that they don't show up to market for a long time. The largest enterprises understand this, but for many customers, you end up having this misalignment, where VMWare's saying, "I want you to take these features now", and we're saying, "That's six months away in Enterprise Hybrid Cloud." So, what you've seen develop in the Ready systems are perfect example of this is if we constrain down for most people, most people are not the largest banks in the world, there's not the largest pharmas or governments. Hyper-converged infrastructure is ready for the vast majority of work loads today and they need a pretty well defined set of features and functionality. So, VMWare more takes the lead, on this is how we're going to package these up. This is our software suite. We know how to do life cycle. Together, you work on the hyper-converged infrastructure, which is also co-developed with them. And, it ends up being a very good path to get these into the hands of many more customers. We're talking 10x customers, if you think about hundreds of people that are likely EHC, Enterprise Hybrid Cloud candidates, versus many thousands that are VMWare Ready system candidates. So, I think it's a great example of how we work together to figure out what is the sweet spot for volume and velocity of being able to provide value very quickly to the largest number of customers. >> So, we Chad on theCube yesterday and we asked, Dave and I asked him a series of questions, and one of them was, so tell us about how the cloud experience is going to manifest itself through Dell EMC products. One of the things he said was, in anticipation of these cloud wars, or in these platform wars, I think was his term, that increasingly it is going to be about how well you bind between different clouds. Interesting, I was walking through the show earlier and I saw one of our big user clients and I stopped and said hi to him. And, the two things that he mentioned when I asked him what he's looking for is, one, he used the same word, bind, how well does this bind to that, tell me about how your platform is going to bind to other platforms. And, automation was the second one. He said, I want to see, increasingly we're going to bring new technology in based on its demonstrable automated characteristics. What do you think about that, as you think about building platforms and how the portfolio is going to evolve against those two dimensions. The ability to bind things better and the ability to automate things more. >> Right, so, I think it's spot on, first of all. And, if we look at two different use cases. The one use case of most customers today, VMWare customers, they're using the VMWare suite, environment on premises. VMWare actually now binds those to AWS, to IBM Cloud, to Google Cloud. And, for me the killer app is NSX, right? If you think about, you want to traverse, navigate these different clouds. You want to do it securely, protected, segmentation and all of the richness of security and control over that. NSX is really the way to do that. When we talk about automation, VMWare is the best company to take the lead in how to automate that binding it together. So, whereas in the past, with Enterprise Hybrid Cloud, we, and that continues to go on, we did all the automation, there's a much more efficient path for most customers with VMWare doing that. And, Enterprise Hybrid Cloud still remains the realm of, I'm going to say, hundreds of customers where these are huge deals. These are $50 Million and up deals. Where you're providing incredible value all in, for all their different applications, right? And, most, you know the vast majority of customers today clearly not on hyper-converged infrastructure, but they could be and if the value prop is so compelling, it's so compelling that it's definitely, that's where things are going. So, we look at where things are going and try to optimize for that. Pivotal Cloud Foundry is also something that, in my view, binds the developer environment together. You develop it once and then you can publish this wherever you want. So there is a strategy within Dell Technologies companies to work together to do this and the more we work together, another great thing happens, is that your field teams end up being aligned and telling the same story. So, whereas with Enterprise Hybrid Cloud we would have inherit conflict. Because we'd be speaking about the virtues of Enterprise Hybrid Cloud, but VMWare is telling them you need these new features, right? And this is where, when that little friction goes away and you have full alignment, so we're all on the same page, we're all the saying the same things, it's far more credible. >> Well, it also accelerates the customer. >> Bob: It sure does. >> And, I think that's probably one of the most important things. At the end of the day, it's to get the customers going. >> Yeah, we got to wrap, but somebody said the other day that VMWare is moving at the speed of the CIO. Robin Matlock today said today, yeah, but the CIO has to move faster, but it's hard. So, you're right, you're trying to accelerate that. And, to I guess my last point is when you were talking about, we've been talking about, forming the cloud model to your business, when you were describing sort of what you do for Enterprise Hybrid Cloud, that's not a trivial exercise. It requires a lot of expertise and a lot of process, and a lot of good thinking. >> Right, and it is very, it's by definition, customizable. You end up doing something different for every customer. Whereas, Ready, the Ready solutions portfolio I think are going to be huge. Just huge in the coming year. And the whole idea is to make it easy. It's ready for wherever you are on this journey. If you are ready for more of a, I want to jump into cloud and I see this path, I'm ready to move, then it's Ready Systems, right? If you are more of a, I want to put the software elements together myself and build that, then we have Ready bundles. And, high performance computing has been huge for us. Data analytics, increasingly I think those are connected together. So, there's synergy between the two of them. Then, the Ready nodes, for people who are, I really want to build this stuff myself, this is the path that I'm going down. And it takes all of the, we have an opinion, right? Our opinion is we want you moving quickly because we see the customers benefiting from it. Ultimately, all our customers are trying to be very competitive and successful at whatever their mission is, and we know the further up the stack you go, we can help you be more competitive. But, it takes the conflict out of the relationship when they know that I can help you wherever you are, we have something that is right for you. >> Alright, we got to wrap. Thanks Bob for coming on. Taking you on a journey of Vmworld 2017. Bob Wambach, thanks for coming back in theCube. >> Thanks. >> You're welcome. Keep right there buddy. We'll be back with our next guest. This is theCube. We're live from VMworld 2017. Be right back. (exciting music)

Published Date : Aug 30 2017

SUMMARY :

brought to you by VMWare and its ecosystem partners. Bob, good to see you again. Good to see you, guys. you guys have had a lot going on. Lot of momentum in this ecosystem: And most of the benefit is actually going to be in the future. is the reality of that data and not being able to move and VMWare taking the lead on how do you package up just get the hardware and then you get the software. and QA the new VMWare, and the ability to automate things more. VMWare is the best company to take the lead At the end of the day, it's to get the customers going. And, to I guess my last point is when you were talking and we know the further up the stack you go, Taking you on a journey of Vmworld 2017. This is theCube.

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Todd Pavone, Dell EMC - Dell EMC World 2017


 

>> Announcer: Live from Las Vegas. It's theCUBE! Covering Dell EMC World 2017. Brought to you by Dell EMC. >> Welcome back everyone to theCUBE's coverage of Dell EMC World. I'm your host Rebecca Knight. Along with cohost Keith Townsend. We are joined by Todd Pavone, he's the COO of Dell AMC. Thanks so much for joining. >> Well all my kids call me dad, whatever. >> Rebecca: We can call you anything you want. >> Dad's good, yeah. >> Daddio alright. >> So Todd, the theme of this conference is about providing companies with the tools that they need to realize their digital futures. Lay it all out for me. What do you see as sort of the biggest problems that you're trying to solve. >> Sure, that's a good question. If you're a CIO today, I think there's lots of them in this show these past few days. They have lots of challenges, right. If you're CIO today, your budgets are flat or decreasing. Your users are asking to do more faster. The evolution of change is at a crazy pace. You look at your operating budget, the mast majority is spent on maintenance. So as a CIO you have to do something different. You have to transform. If you think about that, IT has changed so much in the last 10 years. IT is actually the differentiator if the business will succeed or fail. Years ago, I've been doing this a long time, years ago it was just a support function. It is now the differentiation if you'll succeed or fail. So if you think about that scenario of a CIO, they have to change. They have to transform. They have to modernize their data center. So everything we've been doing for the last several years is helping the CIOs and data centers transform. Transform so they can simplify the complex. So they can deliver faster. They can have better service levels with the users. So their staff can actually work on strategic initiatives, not on the things that just are keeping the lights on. So they can help their business transform and differentiate. And that's what's it's all about. Is helping them transform. >> So what are you seeing out there right now that is making you confident about the landscape. >> So for us, in CPSD, the BU we've been in, we started this about seven or eight years ago. What we see is results. It's all about delivering results. We're seeing customers improve their time to delivery by 4x. Customers cutting their total cost of ownership by 50%. Customers able to provision new services to the end users at a 5x rate. Measurable, tangible results. The metric I care most about in our business is repeat customers. About 70% of our customers are repeat. Meaning they're deploying the technology and solution and they're seeing the benefits. They're saying this is how we want to run data center of the future. What's really cool is, we're helping them change their businesses and be more successful long-term. That's the best part of what we're doing. >> So let's talk about overall market. Where is Dell in this market? How big is the market? And where's Dell in this market? >> Dell technology, you're talking about hundreds of billions dollars market. It's an enormous market. From a Dell technology perspective, it's all about how do we help transform the data center. How do we provide the essential infrastructure for the data center. If you start to peel that back and you look at the market that our business unit is in, Converged Platforms and Solutions Division, we're focused on the hybrid cloud solutions engineering systems all the way down to our Blueprints solutions. You're talking about a 20, 30 billion dollar market, depending on how you look at it. It's big and growing. Fortunately, our space is one of the fastest growing markets in the industry. Customers are deploying converge and hyper-converge at a rapid pace. And thankfully we're the ones helping drive that that change. >> So what are the big value props coming from a technology perspective. You talked about hybrid cloud. You talked about the actual systems, what are the value props for Dell's converge systems versus competitors. >> So if you think about the top x we talk about this build to buy continuum. So what we want to be able to do is have a continuum of offerings, depending on where the customer's maturity is, they can leverage wherever we are in their transformation. At the tip of the pyramid is our hybrid cloud solution. So this where companies may want to deploy a turn key hybrid cloud. From application all the way to infrastructure and within a very short period of time have a fully enabled running cloud that they could offer to their end user customers. Value for that is time to market. We have customers deploying a full hybrid cloud in days. If they had to build themselves, it would take months and many months. So speed is a huge part of that value proposition. Obviously leveraging of VMware technology in that solution is key to what we're doing. Leveraging Pivotal for our native hybrid cloud solutions is very differentiated. Those are two technologies that are in the Dell technology portfolios, VMware and Pivotal that we can take advantage of. In the engineered systems landscape, I hit on this before, but it's all about speed to deliver. We know if customers were to build things out themselves, it would take them 140 to 150 days. We know we can do it in 45 days. So think about that, it's a three to four times x improvement in delivery. We know it requires less people to manage. We know we can save 50%-60% total cost of ownership by deploying these engineer systems versus managing themselves. Those are big numbers. Those are numbers where you can actually take those dollars and reinvest in other things. It comes back to what I said upfront, it's all about solving those pain-points for the customers. Simplifying the complex, allowing them to go work on that are really strategic to their business. I used an example yesterday of Blockbuster. My three boys and I would go down to Blockbuster every Friday night, we'll rent movies. Blockbuster is not here anymore. >> Rebecca: Nope. >> What happened? I can tell you, their IT organization was supporting their point of sale systems in their stores. They weren't thinking of new ways to distribute content. Why? Because they had no time. We want companies to be able to have the time to work on strategic things that are important to them. We want to enable them to do that. >> So that's a great example of being short sightedness. And the dangers of being short sightedness at time of profound transformational change. What is your call to arms to customers, what's your advice? >> Customers have to, it's hard to change. It's easy- >> Rebecca: And you resist it. It is. >> You have people that have been doing things for a long time, it's hard to change. It's not just about technology change, it is about changing process, changing the way people work. You have to have the intestinal fortitude to go do it. People when they see change, they kind of want to run from it. You have to embrace it, adopt it. Because if you don't, you may not be positioned in the long-term. First thing, for us, we need change agents. We need customers to have change agents that are willing to put push back, willing to try to do something different. Willing to innovate, I'm willing to break some glass. And when they do that, at the end of the day, we know they're going to be better off for it. But again, it's hard to do. That's probably the first thing we ask them, be willing to accept some major changes in what they do and how they do it. >> So this seems like this would be something that's contagious. Once a customer embraces that change, talk us through that next level of conversation and the future conversation. >> Typically there needs to be an event. Something to trigger them to go change. Could be data center consolidation, it could be a new application rollout. It could be a strategic initiative by the executive team. So most of our customers will start with maybe one or two applications. And they'll say, let's go see how this works. Let's go test how this works. Especially if they're big. If they're a large enterprise, they're not going to do a global change for everything. They're going to say, let's start with a subset. Once they see the subset work, then they start rolling more and more applications into this new way of running their data center. When we talk about with our customers, I like to use autonomous driving as an example. To me, we see a data center someday where basically, things will happen autonomically. You'll set a business policy, workload will dynamically base upon that policy. We're requiring humans not to get involved. It's kind of the same thing, back to my analogy of Tesla. You get into Tesla, the car actually starts to drive itself. How is it doing that? It's doing real-time data analytics, it's understanding all its environmentals, it's making decisions. Why can't the data center get to the same place? Because if you can do that, think all the savings you can now reinvest in the things that are real important to the business. So we try to set a strategy and vision that customers understand and appreciate. And then we try to give them the building blocks of how they're going to get there. >> Just as we'll remember the days when we used to drive to the supermarket, we'll remember the days when we had to run the data center. >> Exactly. That's the hope. That's the hope and dreams of what we're trying to do. >> Next year's conference. >> Next year's conference. >> I'm all in. I'm all in. >> We got more. We got more. Thanks so much Todd. >> Todd: Thank you guys. >> I appreciate it. >> This is great. >> Great to have you on the show. >> I'm Rebecca Knight. For Keith Townsend. We will be back with more after this. (Lively techno music)

Published Date : May 10 2017

SUMMARY :

Brought to you by Dell EMC. We are joined by Todd Pavone, he's the COO of Dell AMC. that they need to realize their digital futures. You have to transform. So what are you seeing out there right now That's the best part of what we're doing. How big is the market? all the way down to our Blueprints solutions. You talked about the actual systems, Simplifying the complex, allowing them to go work on strategic things that are important to them. And the dangers of being short sightedness Customers have to, it's hard to change. Rebecca: And you resist it. You have to have the intestinal fortitude to go do it. of conversation and the future conversation. It's kind of the same thing, back to my analogy of Tesla. we'll remember the days when we had to run the data center. That's the hope and dreams of what we're trying to do. I'm all in. We got more. We will be back with more after this.

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