>> live from Boston, Massachusetts. It's the queue covering your red hat some twenty nineteen lots. You buy bread hat. >> We'LL come back. Live here on the Cube as we continue with the coverage here in Boston, Massachusetts at the Boston Convention and Exposition Center had Summit two thousand nineteen stew Minimum. John Wall's a big keynote night, By the way, we're looking forward to that. We have a preview of that coming up in our next segment. Also walled wall interviews tomorrow morning from a number of our keynote presenters tonight. But right now we're joined by Gunnar Hellickson, whose director product management for rela Red hat. Gunnar. Nice to see you, sir. Good to see you And Andrew. He cocks Whose director Product Management of insights at Red Hat. Andrew, how are you doing today? >> Doing great. Happy to be here. >> Show off to a good start for you guys. Everything good to go? >> Yeah, it's been great. Uh, I got a great response from customers. Great response from analysts. There was real excited about the really >> Andrew. Yeah, we've had overflow it. All of our sessions on its insights, the hosted service. It's also nice to go alive and not get any >> pages that it's all good there, right? Yeah. So on the rail laid side. Big announcement today, right? It's gone public now available. Ah, lot of excitement. A lot of buzz around that, and insights has been added to that. So what is that doing now for your kind of your your suite of services and what you are now concerned? Sure. Absolute more about than you were yesterday. Well, >> I think one of the benefits we've had and making this changes it can create a virtuous loop. So insights as a service works by looking at the data that we have from running environment and seeing what is successful in what is not successful. So by having a smaller group of customers were would deliver the service using a good experience, but has a number of customers increases. That means we can deliver more value because we have a better understanding of what the world looks so for us, even though we've had a really great growth rate, being able to accelerate that by putting it inside of the rail subscription means we're gonna have access even more opportunities. Teo, look. Att Customer data find new insights and deliver even more value to them. >> So, Gunnar, you know, analytics is a piece that I'm hoping you can explain to our audience some of the some of the new pieces. Yeah, that that should be looking at. >> Yeah, sure. So So, with the insights tool down available to rent enterprise, the next customers they are getting a sentry said, there's there's a virtuous loop right where the more people that use it, the smarter the system gets and the benefit for the end user is now they get. I like to think of it is coaching so often there are security fixes, their opportunities for performance tuning. There's configuration fixes you could make, which may not be immediately obvious unless you've read through all the manuals right on DSO. How much better is it that Andrew Service can now come into a real a real customer and say, Hey, have you noticed that you might want to make this performance fix or hey, you might have forgotten this. So security fixed and it really makes the day to day life for the administrator much easier on also allows them to scale and manage many more systems much more efficiently. >> Yeah, I'm curious. You know, there's certain people. Was like, Wait, no, I understand my environment. You know, I you know, am I up for sharing what I'm doing versus everyone else? What's that? Feedback? You know, you've been what are some of the kind of misperceptions you want to make sure people understand? You >> know >> what it is and what it isn't >> a customer. Talk to you too. Phrases a very funny way. He's like, Well, >> I don't need this from my team. Might you know those guys right out >> of my level? I think, actually, our customers, they feel the scale that they have to operate on. So they're managing a lot more stuff. But I think the real pressure, his line of business is expecting things faster. So if they can't turn around, then they're lined the business. They're going to go get technologies somewhere else. And so, for our customers, the ability to automate pieces of their work flow, including ensuring it too safe configuration. It's optimized. That's a really key things I've never actually heard someone say. I know what I'm. Why did once have one person say they know what they're doing? They didn't need our help. But I think everyone else, they they get the value of analytics. >> You brought up the word, you know, scale. It's, You know, I worked in operations for six years in the group I had is like, Okay, next quarter, next year, you're gonna have more to do or less to do. Are you going? More or less? Resource is we understand what the answer is for most of those. So if I can of automation, if I can't have you no smart tooling today, I'm not going to able to keep up. You know, we talk about at the core of digital transformation is data needs to drive what we're doing. Otherwise, you know you're going to be left behind. >> Yeah. Yeah, that's right. And so and so how graded it is to finally have. You know, for fifteen years we've been getting support. Ticket's been reading knowledge based articles. We've got all this technical expertise on this architectural expertise, and that's not always easy to deliver to customers, right? It's It's still, you know, we're self our company, so we could deliver them software. But it's that additional coaching, Ben, additional expertise is the kind of difficult to deliver without having a vehicle like insights available. >> So how does it in terms of let's, like, really, um, roll out the new product? Everyone's You know, it's hopefully being well, not. Hopefully it is being used right now, and now you start seeing hiccups in the system. You see some speed bumps along the way. What are you seeing holistically? That an individual user is not? Or what's the value, too, to gathering this concensus and providing Mia's maybe just a single user with an insight into my situation? >> Yeah, that's the way I'd like to think about it is if you're a customer and you have a critical issue, causes downtime and impact your business, that's that's really terrible, and you're probably gonna learn from that. You're not going to do the same thing again, at least hopefully. But the customer next door or your competitors next or partner next door. They don't generate that experience or learned from that experience, so I think of insights, his way of knowledge recapture. So something happens once in one place. The system acts as a hub for that information, so once we see that we can capture the information that was discovered at one customer site, and we can proactively alert all of our customers to avoid that scenario. So it really lets us re use knowledge that we're generating. It's Gunnar said. This expertise we're generating inside the company were already doing all these activities, but it lets us recapture that energy and sick it back out to the rest of our customers much more efficiently than we ever could before. >> And you can and you could deal what you deal went on one. So if I if I'm a unique or have a unique problem, you could help me identify that, then you keep it in a reservoir. Basically, that could be tapped into when other instances occur. And you could see we, you know, this happened. This particular situation occurred in this situation and boom. Here's the cause. Here's the proper. Here's the fix >> on everything we do with insights is totally so. We learned from different experiences, but it's totally Taylor to each environment, So it's not just like a whole bunch of knowledge based articles. It looks at exact configuration for each customer, not only verifies that they're really going to hit the issue, Not just they, you know they might or something, but they're really going to hit it, but also generates automation to fix the issue. So we generate custom Ansel playbooks, which is an automation language that red hat obviously is invested in, and our customers and community love that is specific to their environment. So they could go from discovery to fix in the safest and fastest way possible. >> Yeah, you went. I was. You know, I'm hearing automation and, of course, immediately think about answerable there. So see, it seems there is that tight integration. They just play across the other. How does that dynamic >> work? Sure, So insights is tightly integrated in the sense of think of, answerable his arms and legs like there. They can go do things for you. But that doesn't come with a brain, necessarily the brain is our customers, right? So instable, So easy to use that you can put in the hands of knowledge experts inside of different companies, and they can automate part of their job. Their TVs. That's fantastic. What we're doing with insights, though they say got the red hat brain as well, though And so we're going to connect the red at breaking in. And so we're using tools like answerable to help collect the information that we need to analyze environment and then tools like answerable to go resolve the issues once we've identified what's there? So we see there's is totally complementary pieces of the portfolio. >> So, God, we've been talking about customers about you on the inside. What are you getting out of this? Ultimately, in terms of product improvement and whatever it orations that you're going to bring on because of these insights that your gathering, how soon? You kind of hope you roll it out. Thanks. Fine. Okay. Yeah, that's right. Yeah, yeah, yeah, yeah. Hope you don't get much from Andrew, but it's inevitable that, you know, there's going to be something that needs attention. >> Well, I mean, this is just part and parcel of regular product management practice, right? I mean, you look at your support tickets. You look at what customers are worried about. You look at what? The escalation czar, and that helps you. I think one change that we have gone through is thie. Analysis of all that activity has been largely anecdotal. like always remember the last and loudest person it was yelling at you, right? And this on tools like tools like insights allow us to be much more data driven as we're making different product management decisions. All >> right. Um, yes. So what should we be looking forward, Teo, give us a little bit of where things go from here? >> Sure. No good s o. You know, I think we'LL see the service generally. As I said, as we get more people connected, the service itself increases in quality in terms of recommendations in the breath of recommendations were also started to do some interesting worked. Open it up to partners. So so far, it's really been a red hat oriented Here's red hats knowledge. But it turns out that our partners want our stuff, their stuff, to run successfully on top of our platforms. That's a huge value for them. So, for example, way have nine new recommendations that will provide for sequel server when running on rally that we generated in partnership with Microsoft. And that's certainly the type of thing that we want to keep investing Maura and I think is really impactful for Custer. Um, because they see vendors actually working together to create a solution for them instead of us, just each doing our own thing in different ways. So that's one change that we're really excited about. >> Going forward. Yeah. You know, I think focusing on the focusing on the coaching for specific workloads is going to be really important. I mean, optimizing the operative system is great. I mean, your job rating system nor Adela fixing the operating system. But customers really had The opening system is an instrumental step towards actually operating something that that is critical of customers business. And so, to the extent that we can connect infrastructure providers, IVs and all the entire partner ecosystem, together with the indigenous operating system rules, we can give customers really very nice of you in a very nice set of, well, coaching on on their full stack of the planet. >> And that's the insight they're all looking for, right? Literally what they're looking for, gentlemen. Thank you. Thank you. The time we appreciate, uh, your time here today and good luck with continued pack sessions. That goes well for you. Both appreciate back with more where it read. Had summit where in Boston. And you are watching the Cube >> live from Boston, Massachusetts. It's the queue covering your red. Have some twenty nineteen. You buy bread? >> No, that on the ground. Get back a lot of commotion.