Haseeb Budhani, Rafay & Santhosh Pasula, MassMutual | KubeCon + CloudNativeCon NA 2022
>>Hey guys. Welcome back to Detroit, Michigan. Lisa Martin and John Furrier here live with the cube at Coan Cloud Native Con North America. John, it's been a great day. This is day one of our coverage of three days of coverage. Kubernetes is growing up. Yeah, it's maturing. >>Yeah. We got three days of wall to wall coverage, all about Kubernetes. We about security, large scale, cloud native at scale. That's the big focus. This next segment's gonna be really awesome. You have a fast growing private company and a practitioner, big name, blue chip practitioner, building out next NextGen Cloud first, transforming, then building out the next level. This is classic of what we call super cloud-like, like interview. It's gonna be great. I'm looking forward >>To this anytime we can talk about Super Cloud. All right, please welcome back. One of our alumni, Bani is here, the CEO of Rafe. Great to see you Santos. Ula also joins us, the global head of Cloud SRE at Mass Mutual. Ge. Great to have you on the program. Thanks >>For having us. Thank you for having me. >>So Steve, you've been on the queue many times. You were on just recently with the momentum that that's around us today with the maturation of Kubernetes, the collaboration of the community, the recognition of the community. What are some of the things that you're excited about with on, on day one of the show? >>Wow, so many new companies. I mean, there are companies that I don't know who are here. And I, I, I live in this industry and I'm seeing companies that I don't know, which is a good thing. I mean, it means that the, the community's growing. But at the same time, I'm also seeing another thing, which is I have met more enterprise representatives at this show than other coupons. Like when we hung out at, you know, in Valencia for example, or even, you know, other places. It hasn't been this many people, which means, and this is, this is a good thing that enterprises are now taking Kubernetes seriously. It's not a toy. It's not just for developers. It's enterprises who are now investing in Kubernetes as a foundational component, right. For their applications going forward. And that to me is very, very good. >>Definitely becoming foundational. >>Yep. Well, you guys got a great traction. We had many interviews at the Cube and you got a practitioner here with you. You guys are both pioneering kind of what I call the next gen cloud. First you gotta get through gen one, which you guys done at Mass Mutual, extremely well, take us through the story of your transformation. Cause you're on the, at the front end now of that next inflection point. But take us through how you got here. You had a lot of transformation success at Mass Mutual. >>So I was actually talking about this topic few, few minutes back, right? And, and the whole cloud journey in big companies, large financial institutions, healthcare industry or, or our insurance sector. It takes generations of leadership to get, to get to that perfection level. And, and ideally the, the, the cloud for strategy starts in, and then, and then how do you, how do you standardize and optimize cloud, right? You know, that that's, that's the second gen altogether. And then operationalization of the cloud. And especially if, you know, if you're talking about Kubernetes, you know, in the traditional world, you know, almost every company is running middleware and their applications in middleware. And then containerization is a topic that come, that came in. And docker is, is you know, basically the runtime containerization. So that came in first and from Docker, you know, eventually when companies started adopting Docker, Docker Swarm is one of the technologies that they adopted. And eventually when, when, when we were taking it to a more complicated application implementations or modernization efforts, that's when Kubernetes played a key role. And, and Hasi was pointing out, you know, like you never saw so many companies working on Kubernetes. So that should tell you one story, right? How fast Kubernetes is growing and how important it is for your cloud strategy. So, >>And your success now, and what are you thinking about now? What's on your agenda now as you look forward? What's on your plate? What are you guys doing right now? >>So we are, we are past the stage of, you know, proof of concepts, proof of technologies, pilot implementations. We are actually playing it, you know, the real game now. So in the past I used the quote, you know, like, hello world to real world. So we are actually playing in the real world, not, not in the hello world anymore. Now, now this is where the real time challenges will, will pop up, right? So if you're talking about standardizing it and then optimizing the cloud and how do you put your governance structure in place? How do you make sure your regulations are met? You know, the, the, the demands that come out of regulations are met and, and how, how are you going to scale it and, and, and while scaling, however you wanna to keep up with all the governance and regulations that come with it. So we are in that stage today. >>Has Steve talked about, you talked about the great evolution of what's going on at Mass Mutual has talked a little bit about who, you mentioned one of the things that's surprising you about this Coan and Detroit is that you're seeing a lot more enterprise folks here who, who's deciding in the organization and your customer conversations, Who are the deci decision makers in terms of adoption of Kubernetes these days? Is that elevating? >>Hmm. Well this guy, >>It's usually, you know, one of the things I'm seeing here, and John and I have talked about this in the past, this idea of a platform organization and enterprises. So consistently what I'm seeing is, you know, somebody, a cto, CIO level, you know, individual is making a determin decision. I have multiple internal buss who are now modernizing applications. They're individually investing in DevOps. And this is not a good investment for my business. I'm going to centralize some of this capability so that we can all benefit together. And that team is essentially a platform organization and they're making Kubernetes a shared services platform so that everybody else can come and, and, and sort of, you know, consume it. So what that means to us is our customer is a platform organization and their customer is a developer. So we have to make two constituencies successful. Our customer who's providing a multi-tenant platform, and then their customer who's a developer, both have to be happy. If you don't solve for both, you know, constituencies, you're not gonna be >>Successful. You're targeting the builder of the infrastructure and the consumer of that infrastructure. >>Yes sir. It has to be both. Exactly. Right. Right. So, so that look, honestly, that it, it, you know, it takes iterations to figure these things out, right? But this is a consistent theme that I am seeing. In fact, what I would argue now is that every enterprise should be really stepping back and thinking about what is my platform strategy. Cuz if you don't have a platform strategy, you're gonna have a bunch of different teams who are doing different things and some will be successful and look, some will not be. And that is not good for business. >>Yeah. And, and stage, I wanna get to you, you mentioned that your transformation was what you look forward and your title, global head of cloud sre. Okay, so sre, we all know came from Google, right? Everyone wants to be like Google, but no one wants to be like Google, right? And no one is Google, Google's a unique thing. It's only one Google. But they had the dynamic and the power dynamic of one person to large scale set of servers or infrastructure. But concept is, is, is can be portable, but, but the situation isn't. So board became Kubernetes, that's inside baseball. So you're doing essentially what Google did at their scale you're doing for Mass Mutual. That's kind of what's happening. Is that kind of how I see it? And you guys are playing in there partnering. >>So I I totally agree. Google introduce, sorry, Ty engineering. And, and if you take, you know, the traditional transformation of the roles, right? In the past it was called operations and then DevOps ops came in and then SRE is is the new buzzword. And the future could be something like product engineering, right? And, and, and in this journey, you know, here is what I tell, you know, folks on my side like what worked for Google might not work for a financial company, might not work for an insurance company. So, so, so it's, it's okay to use the word sre, but but the end of the day that SRE has to be tailored down to, to your requirements and and, and the customers that you serve and the technology that you serve. Yep. >>And this is, this is why I'm coming back, this platform engineering. At the end of the day, I think SRE just translates to, you're gonna have a platform engineering team cuz you gotta enable developers to be producing more code faster, better, cheaper guardrails policy. So this, it's kind of becoming the, you serve the business, which is now the developers it used to serve the business Yep. Back in the old days. Hey, the, it serves the business. Yep. Which is a terminal, >>Which is actually true >>Now it the new, it serves the developers, which is the business. Which is the business. Because if digital transformation goes to completion, the company is the app. Yep. >>And the, you know, the, the hard line between development and operations, right? So, so that's thining down over the time, you know, like that that line might disappear. And, and, and that's where asari is fitting in. >>Yeah. And they're building platforms to scale the enablement up that what is, so what is the key challenges you guys are, are both building out together this new transformational direction? What's new and what's the same, The same is probably the business results, but what's the new dynamic involved in rolling it out and making people successful? You got the two constituents, the builders of the infrastructures and the consumers of the services on the other side. What's the new thing? >>So the new thing if, if I may go fast these, so the faster market to, you know, value, right? That we are bringing to the table. That's, that's very important. You know, business has an idea. How do you get that idea implemented in terms of technology and, and take it into real time. So that journey we have cut down, right? Technology is like Kubernetes. It makes, it makes, you know, an IT person's life so easy that, that they can, they can speed up the process in, in, in a traditional way. What used to take like an year or six months can be done in a month today or or less than that, right? So, so there's definitely the losses, speed, velocity, agility in general, and then flexibility. And then the automation that we put in, especially if you have to maintain like thousands of clusters, you know, these, these are today like, you know, it is possible to, to make that happen with a click off a button. In the past it used to take like, you know, probably, you know, a hundred, a hundred percent team and operational team to do it. And a lot of time. But, but, but that automation is happening. You know, and we can get into the technology as much as possible. But, but, you know, blueprinting and all that stuff made >>It possible. Well say that for another interview, we'll do it take time. >>But the, the end user on the other end, the consumer doesn't have the patience that they once had. Right? Right. It's, I want this in my lab now. Now, how does the culture of Mass Mutual, how is it evolv to be able to deliver the velocity that your customers are demanding? >>So if once in a while, you know, it's important to step yourself into the customer's shoes and think it from their, from their, from their perspective, business does not care how you're running your IT shop. What they care about is your stability of the product and the efficiencies of the product and, and, and how, how, how easy it is to reach out to the customers and how well we are serving the customers, right? So whether I'm implementing Docker in the background, Dr. Swam or es you know, business doesn't even care about it. What they really care about it is if your environment goes down, it's a problem. And, and, and if you, if your environment or if your solution is not as efficient as the business needs, that's the problem, right? So, so at that point, the business will step in. So our job is to make sure, you know, from an, from a technology perspective, how fast you can make implement it and how efficiently you can implement it. And at the same time, how do you play within the guardrails of security and compliance. >>So I was gonna ask you if you have VMware in your environment, cause a lot of clients compare what vCenter does for Kubernetes is really needed. And I think that's what you guys got going on. I I can say that you're the v center of Kubernetes. I mean, as a, as an as an metaphor, a place to manage it all is all 1, 1 1 paint of glass, so to speak. Is that how you see success in your environment? >>So virtualization has gone a long way, you know where we started, what we call bare metal servers, and then we virtualized operating systems. Now we are virtualizing applications and, and we are virtualizing platforms as well, right? So that's where Kubernetes basically got. >>So you see the need for a vCenter like thing for Uber, >>Definitely a need in the market in the way you need to think is like, you know, let's say there is, there is an insurance company who actually mented it and, and they gain the market advantage. Right? Now the, the the competition wants to do it as well, right? So, so, so there's definitely a virtualization of application layer that, that, that's very critical and it's, it's a critical component of cloud strategy as >>A whole. See, you're too humble to say it. I'll say you like the V center of Kubernetes, Explain what that means and your turn. If I said that to you, what would you react? How would you react to that? Would say bs or would you say on point, >>Maybe we should think about what does vCenter do today? Right? It's, it's so in my opinion, by the way, well vCenter in my opinion is one of the best platforms ever built. Like ha it's the best platform in my opinion ever built. It's, VMware did an amazing job because they took an IT engineer and they made him now be able to do storage management, networking management, VMs, multitenancy, access management audit, everything that you need to run a data center, you can do from a single, essentially single >>Platform, from a utility standpoint home >>Run. It's amazing, right? Yeah, it is because you are now able to empower people to do way more. Well why are we not doing that for Kubernetes? So the, the premise man Rafa was, well, oh, bless, I should have IT engineers, same engineers now they should be able to run fleets of clusters. That's what people that mass major are able to do now, right? So to that end, now you need cluster management, you need access management, you need blueprinting, you need policy management, you need ac, you know, all of these things that have happened before chargebacks, they used to have it in, in V center. Now they need to happen in other platforms. But for es so should do we do many of the things that vCenter does? Yes. >>Kind >>Of. Yeah. Are we a vCenter for es? Yeah, that is a John Forer question. >>All right, well, I, I'll, the speculation really goes back down to the earlier speed question. If you can take away the, the complexity and not make it more steps or change a tool chain or do something, then the devs move faster and the service layer that serves the business, the new organization has to enable speed. So this, this is becoming a, a real discussion point in the industry is that, oh yeah, we've got new tool, look at the shiny new toy. But if it doesn't move the needle, does it help productivity for developers? And does it actually scale up the enablement? That's the question. So I'm sure you guys are thinking about this a lot, what's your reaction? >>Yeah, absolutely. And one thing that just, you know, hit my mind is think about, you know, the hoteling industry before Airbnb and after Airbnb, right? Or, or, or the taxi industry, you know, before Uber and after Uber, right? So if I'm providing a platform, a Kubernetes platform for my application folks or for my application partners, they have everything ready. All they need to do is like, you know, build their application and deployed and running, right? They, they, they don't have to worry about provisioning of the servers and then building the middleware on top of it and then, you know, do a bunch of testing to make sure, you know, they, they, they iron out all the, all the compatible issues and whatnot. Yeah. Now, now, today, all I, all I say is like, hey, you have, we have a platform built for you. You just build your application and then deploy it in a development environment. That's where you put all the pieces of puzzle together, make sure you see your application working, and then the next thing that, that you do is like, you know, you know, build >>Production, chip, build production, go and chip release it. Yeah, that's the nirvana. But then we're there. I mean, we're there now we're there. So we see the future. Because if you, if that's the case, then the developers are the business. They have to be coding more features, they have to react to customers. They might see new business opportunities from a revenue standpoint that could be creatively built, got low code, no code, headless systems. These things are happening where this I call the architectural list environment where it's like, you don't need architecture, it's already happening. >>Yeah. And, and on top of it, you know, if, if someone has an idea, they want to implement an idea real quick, right? So how do you do it? Right? And, and, and you don't have to struggle building an environment to implement your idea and testers in real time, right? So, so from an innovation perspective, you know, agility plays a key role. And, and that, that's where the Kubernetes platforms or platforms like Kubernetes >>Plays. You know, Lisa, when we talked to Andy Chasy, when he was the CEO of aws, either one on one or on the cube, he always said, and this is kind of happening, companies are gonna be builders where it's not just utility. You need that table stakes to enable that new business idea. And so he, this last keynote, he did this big thing like, you know, think like your developers are the next entrepreneurial revenue generators. And I think that, I think starting to see that, what do you think about that? You see that coming sooner than later? Or is that in, in sight or is that still ways away? >>I, I think it's already happening at a level, at a certain level now. Now the question comes back to, you know, taking it to the reality, right? Yeah. I mean, you can, you can do your proof of concept, proof of technologies, and then, and then prove it out. Like, Hey, I got a new idea. This idea is great. Yeah. And, and it's to the business advantage, right? But we really want to see it in production live where your customers are actually >>Using it and the board meetings, Hey, we got a new idea that came in, generating more revenue, where'd that come from? Agile developer. Again, this is real. Yeah, >>Yeah. >>Absolutely agree. Yeah. I think, think both of you gentlemen said a word in, in your, as you were talking, you used the word guardrails, right? I think, you know, we're talking about rigidity, but you know, the really important thing is, look, these are enterprises, right? They have certain expectations. Guardrails is key, right? So it's automation with the guardrails. Yeah. Guardrails are like children, you know, you know, shouldn't be hurt. You know, they're seen but not hurt. Developers don't care about guard rails. They just wanna go fast. They also bounce >>Around a little bit. Yeah. Off the guardrails. >>One thing we know that's not gonna slow down is, is the expectations, right? Of all the consumers of this, the Ds the business, the, the business top line, and of course the customers. So the ability to, to really, as your website says, let's see, make life easy for platform teams is not trivial. And clearly what you guys are talking about here is you're, you're really an enabler of those platform teams, it sounds like to me. Yep. So, great work, guys. Thank you so much for both coming on the program, talking about what you're doing together, how you're seeing the, the evolution of Kubernetes, why, and really what the focus should be on those platform games. We appreciate all your time and your insights. >>Thank you so much for having us. Thanks >>For our pleasure. For our guests and for John Furrier, I'm Lisa Martin. You're watching The Cube Live, Cobe Con, Cloud Native con from Detroit. We've out with our next guest in just a minute, so stick around.
SUMMARY :
the cube at Coan Cloud Native Con North America. That's the big focus. Ge. Great to have you on the program. Thank you for having me. What are some of the things that you're excited about with on, Like when we hung out at, you know, in Valencia for example, First you gotta get through gen one, which you guys done at Mass Mutual, extremely well, in the traditional world, you know, almost every company is running middleware and their applications So we are, we are past the stage of, you know, It's usually, you know, one of the things I'm seeing here, and John and I have talked about this in the past, You're targeting the builder of the infrastructure and the consumer of that infrastructure. it, you know, it takes iterations to figure these things out, right? And you guys are playing in there partnering. and and, and the customers that you serve and the technology that you serve. So this, it's kind of becoming the, you serve the business, Now it the new, it serves the developers, which is the business. And the, you know, the, the hard line between development and operations, so what is the key challenges you guys are, are both building out together this new transformational direction? In the past it used to take like, you know, probably, you know, a hundred, a hundred percent team and operational Well say that for another interview, we'll do it take time. Mass Mutual, how is it evolv to be able to deliver the velocity that your customers are demanding? So our job is to make sure, you know, So I was gonna ask you if you have VMware in your environment, cause a lot of clients compare So virtualization has gone a long way, you know where we started, you need to think is like, you know, let's say there is, there is an insurance company who actually mented it and, I'll say you like the V center of Kubernetes, networking management, VMs, multitenancy, access management audit, everything that you need to So to that end, now you need cluster management, Yeah, that is a John Forer question. So I'm sure you guys are thinking about this a lot, what's your reaction? Or, or, or the taxi industry, you know, before Uber and after Uber, I call the architectural list environment where it's like, you don't need architecture, it's already happening. So, so from an innovation perspective, you know, agility plays a key role. And I think that, I think starting to see that, what do you think about that? Now the question comes back to, you know, taking it to the reality, Using it and the board meetings, Hey, we got a new idea that came in, generating more revenue, where'd that come from? you know, you know, shouldn't be hurt. Around a little bit. And clearly what you guys are Thank you so much for having us. For our pleasure.
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Michelle Dennedy, Cisco | Data Privacy Day 2018
(screen switch sound) >> Hey, welcome back everybody. Jeff Frick here with theCUBE. We're at the place that you should be. Where is that you say? Linked-In's new downtown San Francisco's headquarters at Data Privacy Day 2018. It's a small, but growing event. Talking, really a lot about privacy. You know we talk a lot about security all the time. But privacy is this kind of other piece of security and ironically it's often security that's used as a tool to kind of knock privacy down. So it's an interesting relationship. We're really excited to be joined by our first guest Michelle Dennedy. We had her on last year, terrific conversation. She's the Chief Privacy Officer at Cisco and a keynote speaker here. Michelle, great to see you again. >> Great to see you and happy privacy day. >> Thank you, thank you. So it's been a year, what has kind of changed on the landscape from a year ago? >> Well, we have this little thing called GDPR. >> Jeff: That's right. >> You know, it's this little old thing the General Data Protection Regulation. It's been, it was enacted almost two years ago. It will be enforced May 25, 2018. So everyone's getting ready. It's not Y2K, it's the beginning of a whole new era in data. >> But the potential penalties, direct penalties. Y2K had a lot of indirect penalties if the computers went down that night. But this has significant potential financial penalties that are spelled out very clearly. Multiples of revenue. >> Absolutely >> So what are people doing? How are they getting ready? Obviously, the Y2k, great example. It was a scramble. No one really knew what was going to happen. So what are people doing to get ready for this? >> Yeah, I think its, I like the analogy it ends because January one, after 2000, we figured it out, right? Or it didn't happen because of our prep work. In this case, we have had 20 years of lead time. 1995, 1998, we had major pieces of legislation saying know thy data, know where it's going, value it and secure it, and make sure your users know where and what it is. We didn't do a whole lot about it. There are niche market people, like myself, who said "Oh my gosh, this is really important." but now the rest of the world has to wake up and pay attention because four percent of global turnover is not chump change in a multi-billion dollar business and in a small business it could be the only available revenue stream that you wanted to spend innovating-- >> Right, right >> rather than recovering. >> But the difficulty again, as we've talked about before is not as much the companies. I mean obviously the companies have a fiduciary responsibility. But the people-- >> Yes. >> On the end of the data, will hit the ULA as we talked about before without thinking about it. They're walking around sharing all this information. They're logging in to public WiFi's and we actually even just got a note at theCube the other day asking us what our impact, are we getting personal information when we're filming stuff that's going out live over the internet. So I think this is a kind of weird implication. >> I wish I could like feel sad for that but there's a part of my privacy soul that's like, "Yes! People should be asking. "What are you doing with my image after this? "How will you repurpose this video? "Who are my users looking at it?" I actually, I think it's difficult at first to get started. But once you know how to do it, it's like being a nutritionist and a chef all in one. Think about the days before nutrition labels for food. When it was first required, and very high penalties of the same quanta of the GDPR and some of these other Asiatic countries are the same, people simply didn't know what they were eating. >> Right. >> People couldn't take care of their health and look for gluten free, or vitamin E, or vitamin A, or omega whatever. Now, it's a differentiator. Now to get there, people had to test food. They had to understand sources. They had to look at organics and pesticides and say, "This is something that the populace wants." And look at the innovation and even something as basic and integral to your humanity as food now we're looking at what is the story that we're sharing with one another and can we put the same effort in to get the same benefits out. Putting together a nutrition label for your data, understanding the mechanisms, understanding the life cycle flow. It's everything and is it a pain in the tuckus some times? You betcha. Why do it? A: You're going to get punished if you don't. But more importantly, B: It's the gateway to innovation. >> Right. It's just funny. We talked to a gal in a security show and she's got 100% hit rate. She did this at Black Hat, social engineering access to anything. Basically by calling, being a sweetheart, asking the right questions and getting access to people's-- >> Exactly. >> So where does that fit in terms of the company responsibility, when they are putting everything, as much as they can in their place. Here like at AWS too you'll hear, "Somebody has a security breach at AWS." Well it wasn't the security of the AWS system, it was somebody didn't hit a toggle switch in the right position. >> That's right. >> So it's pretty complex versus if you're a food manufacturer, hopefully you have pretty good controls as to what you put in the food and then you can come back and define. So it's a really complicated problem when it's the users who you're tryna protect that are often the people that are causing the most problems. >> Absolutely. And every analogy has its failures right? >> Right, right. >> We'll stick with food for a while. >> Oh no I like the food one. >> Alright it's something you can understand. >> Y2K is kind of old, right. >> Yeah, yeah. But think about like, have we made, I was going to use a brand name, a spray on cheese chip, have we made that illegal? That stuff is terrible for your body. We have an obesity crisis here in North America certainly, and other parts of the world, and yet we let people choose what they're putting into their bodies. At the same time we're educating consumers about what the new food chart should look like, we're listening to maybe sugar isn't as good as we thought it was, maybe fat isn't as bad. So giving people some modicum of control doesn't mean that people are always going to make the right choices but at least we give them a running chance by being able to test and separate and be accountable for at least what we put into the ingredients. >> Right, right, okay so what are some of the things you're working on at Cisco? I think you said before we go on the air you have a new report published, study, what's going on? I do, I'm ashamed Jeff to be so excited about data but, I'm excited about data. (laughter) >> Everybody's excited about data. >> Are they? >> Absolutely. >> Alright let's geek out for a moment. >> So what did you find out? >> So we actually did the first metrics reporting correlating data privacy maturity models and asking customers, 3,000 customers plus in 20 different countries from companies of all sizes S and B's to very large corps, are you experiencing a slow down based on the fears of privacy and security problems? We found that 68 percent of these questions said yes indeed we are, and we asked them what is the average timing of slowing down closing business based on these fears. We found a big spread from over 16 and a half weeks all the way down to two weeks. We said that's interesting. We asked that same set of customers, where would you put yourself on a zero to five ad hoc to optimized privacy maturity model. What we found was if you were even middle of the road a three or a four, to having some awareness, having some basic tools, you can lower your risk of loss, by up to 70 percent. I'm making it sound like it's causation, it's just a correlation but it was such a strong one that when we ran the data last year I didn't run the report, because we weren't sure enough. So we ran it again and got the same quantum with a larger sample size. So now I feel pretty confident that the self reporting of data maturity is related to closing business more efficiently and faster on the up side and limiting your losses on the down side. >> Right, so where are the holes? What's the easiest way to get from a zero or one to a three or a four, I don't even want to say three or four, two or three in terms of behaviors, actions, things that people do? >> So you're scratching on my geeky legal underbelly here. (laughter) I'm going to say it depends Jeff. >> Of course of course. >> Couching this and I'm not your lawyer. >> No forward licking statements. >> No forward licking statement. Well, for a reason what the heck. We're looking forward not back. It really does depend on your organization. So, Cisco, my company we are known for engineering. In fact on the down side of our brand, we're known for having trouble letting go until everything is perfect. So, sometimes it's slower than you want cause we want to be so perfect. In that culture my coming into the engineering with their bonafides and their pride in their brand, that's where I start to attack with privacy engineering education, and looking at specs and requirements for the products and services. So hitting my company where it lives in engineering was a great place to start to build in maturity. In a company like a large telco or healthcare or highly regulated industry, come from the legal aspect. Start with compliance if that's what is effective for your organization. >> Right, right. >> So look at where you are in your organization and then hit it there first, and then you can fill up, document those policies, make sure training is fun. Don't be afraid to embarrass yourself. It's kind of my mantra these days. Be a storyteller, make it personal to your employees and your customers, and actually care. >> Right, hopefully, hopefully. >> It's a weird thing to say right, you actually should give a beep >> Have a relationship with people. When you look at how companies moved that curve from last year to this year was it a significant movement? Was it more than you thought less than you thought? Is it appropriate for what's coming up? >> We haven't tracked individual companies time after time cause it's double blind study. So it's survey data. The survey numbers are statistically relevant. That when you have a greater level of less ad hoc and more routinized systems, more privacy policies that are stated and transparent, more tools and technologies that are implemented, measured, tested, and more board level engagement you start to see that even if you have a cyber risk the chances that it's over 500 thousand per event goes down precipitously. If you are at that kind of mid range level of maturity you can take off 70 percent of the lag time and go from about four months of closing a deal that has privacy and security implications to somewhere around two to three weeks. That's a lot of time. Time in business is everything. We run by the quarter. >> Yeah well if you don't sell it today, you never get today back. You might sell it tomorrow, but you never get today back. Alright so we just flipped the calendar. I can't believe it's 2018. That's a whole different conversation. (laughter) What are your priorities for 2018 as you look forward? >> Oh my gosh. I am hungry for privacy engineering to become a non niche topic. We're going out to universities. We're going out to high schools. We're doing innovation challenges within Cisco to make innovating around data a competitive advantage for everyone, and come up with a common language. So that if you're a user interface guy you're thinking about data control and the stories that you're telling about what the real value is behind your thing. If you are a compliance guy or girl, how do I efficiently measure? How do I come back again in three months without having compliance fatigue, because after the first couple days of enforcement of GDPR and some of these other laws come into force it's really easy to say whew, it didn't hit me. I've got no problem now. >> Right. >> That is not the attitude I want people to take. I want them to take real ownership over this information. >> It's very ana logist to what's happening in security. >> Very much so. >> Just baking it in all the way. It's not a walled garden. You can't defend the perimeter anymore, but it's got to be baked into everything. >> It's no mistake that it's like the security world. They're about 25 years ahead of us in data privacy and protection. My boss is our chief trust officer who formally was our CISO I am absolutely free riding on all the progresses the security people have made. We're just really complimenting each others skills, and getting out into other parts of the business in addition to the technical part of the business. >> Exciting times. >> Yeah, it's going to be fun. >> Well great to catch up and >> Yeah you too. >> We'll let you go. Unfortunately we're out of time. We'll see you in 2019. >> Data Privacy Day. >> Data Privacy Day. She's Michelle Dennedy, I'm Jeff Frank. You're watching theCUBE. Thanks for tuning in from Data Privacy Day 2018. (music)
SUMMARY :
We're at the place that you should be. on the landscape from a year ago? it's the beginning of a whole new era in data. But the potential penalties, direct penalties. Obviously, the Y2k, great example. and in a small business it could be the only available is not as much the companies. They're logging in to public WiFi's and we actually even I actually, I think it's difficult at first to get started. But more importantly, B: It's the gateway to innovation. asking the right questions and getting access to people's-- in the right position. as to what you put in the food And every analogy has its failures right? and other parts of the world, and yet we let people I think you said before we go on the air you have a new So now I feel pretty confident that the self reporting I'm going to say it depends Jeff. In that culture my coming into the engineering with So look at where you are in your organization Was it more than you thought less than you thought? We run by the quarter. You might sell it tomorrow, but you never get today back. it's really easy to say whew, That is not the attitude I want people to take. Just baking it in all the way. and getting out into other parts of the business We'll see you in 2019. Thanks for tuning in from Data Privacy Day 2018.
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