>> Announcer: Live, from Boston, Massachusetts. It's the CUBE. Covering ZertoCON 2018. Brought to you by Zerto. >> This is the CUBE, I'm Paul Gillin. We're here at ZertoCON 2018. Final day of ZertoCON here in Boston at the Hynes Convention Center and on the stage this morning with John Morency from Gartner was my next guest Jayme Williams, Senior Systems Engineer at TenCate talking about your experience with Zerto. Jamie, welcome, thanks for joining us. >> Jamie: Thank you very much. >> I'm sure a lot of people haven't heard of TenCate although it's a very big company, tell us what the company does. >> We are a multi-national company, we are developers, processes that produce, one business entity, protected fabrics, we also are in artificial turf, also advanced composites, things like the Mars Lander, so TenCate actually has material on the planet Mars right now. So, we're a multi-national, diverse company, based using in textiles and textile processes. >> Very cool and you're also a multi cloud company from an IT perspective. One of the things you talked about this morning was moving to a current federation of seven different cloud providers I think you said you use. What is the strategy and the thinking behind that. >> So, we're shifting our model right now, we call it disentanglement, we're going from regional setups to where we were the AMERS the EMEA and APAC, rather than regional, we are shifting each business entity to a global, so each one of those global business units, we had to disentangle, move from our current infrastructure to a new infrastructure. We guide them, we try and help them and tell them what would be best suited to them, but some of them went with private cloud, some of them are using public clouds and we have to disperse that infrastructure amongst whatever they so chose and help them along their journey to become a stand-alone business entity across the globe. So, that could be a AWS, it could be Azure, all of them are going to Office 365, but leveraging the technology to best serve the purposes of that specific business unit globally rather than regionally. >> And then it's your job at the back end to federate all these services that many companies are just now beginning to think about adding a second cloud to their portfolio. What advice would you give a company that's looking at moving to multi-cloud? >> Very strong, knowledgeable partners that you can actually become friends with and have them on speed-dial on your hip. Conferences like this is where you meet those people, so that if you come to something here you're going to to run into somebody who has the same struggle as you or you can help someone who's going to to have the same struggle as you along the pathway. So, I think we should disseminate the information amongst ourselves in IT to help each other. It's a community of people, we've got to keep ourselves motivated and vital and relevant and the only way to do that is by building up these partnerships, how did you do it, how did I do it, share that information so we don't all have to struggle through the same exact issues as we go along the journey or the path whatever the business dictates. >> A lot of talk at the conference about resilience. What is resilience mean to TenCate? >> So, it's gone from we can do without this data for 24 hours, that's acceptable, to 12 hours, that's acceptable, now it's an always-on world, it's more and more millennial spun into the workplace too, it's a given that I can do work from anywhere, anytime, anyplace, so you've got to be resilient in your infrastructure, in your processes to make those things available to them, so they're basically our customers as an IT organization saying, "Here's the services we're offering to you, whether it's Office 365, or an on prem business process, we've still got to guarantee that workers and people and colleagues can get to these services, so resilience is always having that service on whatever SLA that has to be implemented in order to meet those things and make them available to the workplace, the business flows, making money, we're profitable and we're on the goods with the P&L. >> Now, obviously Zerto has been important to your IT strategy, talk about your use of Zerto and what value it's delivered to your organization. >> So, we were an early adopter of Zerto, we weren't the first by any means, but we were an early adopter. When we started our cloud strategy we had a meeting, globally, TIO says we are going to the cloud, to the cloud and beyond. I called Zerto, who was implemented just for the Americas at that time and said, "What's the cloud? What do you recommend for the cloud?" And they actually came at that point in time and said, "We have some partners we're working with, one of them happens to be the data center that you're in." So, they got me linked up, that was my first step into talking about discovering what is the cloud using Zerto as the reference, those partners again, those friendships that say utilize these guys. That's how we started initial getting our feet wet with the cloud, it was private, it was more controlled, it also gave us a lot of comfort. We could go to the guys there and say, "How do you do this, what happens if", all of the what if scenarios that really are easy and simple to answer and it was put in front of us by Zerto and as their product evolved, they started supporting replication into Azure, let's go to Azure then, so we started replicating to Azure, we went to Office 365, we of course still used those third party private and Zerto partners and used resources in their data centers. I think I've tried about every offering that Zerto has come out with whether it be off-site backup, 30-day journaling, if not just to see what it is, when I find out that it works, I just keep it, why it's a value-add any time they come out with something. You key-turn it, you get additional benefits, they evolve, they're agile as a company, so they can provide and support us to be agile and pass that on down the line. >> Tell me about the journaling feature that you mentioned, how do you put that to use? >> So, we had all of our VPGs setup for 30-days, so I've got enough storage on-prem to give up to do 30-day journaling like Crypto-locker, unfortunately we were a recipient Crypto-locker, so with the journaling feature, >> Paul: Crypto-locker being a prominent form of ransomware, >> Absolutely. Unfortunately, it's not one I want to raise my hand to having been witness to, but with Zerto, going back into the journal, I recovered, I think it was first hit, 10 seconds before, bring the environment back up, everybody access your files, are you good to go, we're good to go, the end user doesn't know the technology, it's not their problem, but the feeling of morale, the team, the esprit de corps from being able to say, "We've just gotten hit by Crypto, let's fell back to ten seconds before it happened and let's go back to work. >> Paul: Phenomenal. How big was the attack? >> Jayme: So, it took out a file server, so we have a DFS file server infrastructure and it had rapidly worked its way all the way down through the DFS infrastructure, so we had to recover about a terabyte file server, scale it back, bring it back up. I won't say no one was the wiser, but when you say, "Let me reboot the server, try it now." It's back up, we're not calling for tapes, we're getting it back up instantly. >> Ransomware, of course, is the fastest growing malware of 2017, what have you done internally since then to prevent a recurrence of the attack? >> One thing that we absolutely did is go back and review who has access to what, so where did it come in at, where was the entry point, what can we do to remediate these things, do specific production machines need access to talk, needed but not now, we remediate those type things, you extend the use of a product like Zerto to say, okay, we thought this was relevant, with this new information, what happened to us as the scope widened, what else do we need to conclude that we can fall back on for journaling? And there's also a credibility hit and a morale hit to the team. So there's some PR that has to be done to the corporation, to the company, to say we are doing something, you know, we took a valid hit, but we are going to keep your confidence and this is how we are going to do it, we're going to use and leverage a product and the knowledge we gained and fix it. When you show what you are doing and keep their confidence in you from the corporation. So, it's not always just technical, there's PR, confidence that you can do your job, from the businesses, there's a lot of things behind ransomware than simply decrypting. >> I do understand that you spent eight years in the Marine Corps. >> Yes, sir. >> How did this prepare you for a job in IT. >> Oh, man, always charge towards the battle. (both laughing) I don't like to, to my detriment perhaps, I don't like the way, so if something new comes out, chances are, I'm going to try it and ask forgiveness rather than permission. But, I just like to get stuff done and if I can get it done and then move onto something else and find new and interesting things to do, I'm going to play with that, if that solves the business purpose, so be it, let's implement it, let's move to the next one. So, I like change, that's why I like IT. The job is never boring because as we speak right here it's changing, someone smart is thinking of something Germanic, something that's going to change and disrupt, next week I get to go home and discover that myself, play with it and implement it possibly. So, I don't want to be sitting there dormant, this is the job for me. >> Great attitude. Jayme Williams, thank you so much for joining us. >> Yes, sir, thank you very much. >> Jayme Williams from TenCate. We'll be back from ZertoCON 2018. I'm Paul Gillin. This is the CUBE.

>> Announcer: From Gillette Stadium, in Foxborough, Massachusets, it's theCUBE. Covering VTUG Winter Warmer 2018 presented by siliconANGLE. >> I'm Stu Miniman, and this is siliconANGLE Media's production of theCUBE at the VTUG Winter Warmer 2018. It's the 12th year of the event, the fifth year we've actually had theCUBE here. Dave Vellante, my boss, was here the first year. Every other year, I've been kind of manning it solo. Great community here, I talked to a lot of users and really looking at, you know, some of the transitions that are happening in the industry. This event is all about virtualization and Cloud, and to help me put an exclamation point on everything we've been looking at here, and what's happening in the industry, happen to welcome back to the program Rob Strechay who is the SVP of product at Zerto, someone I've known for longer than I even realize, and you know, been on the program many times, But first time since you've been at Zerto. >> Yeah, first time since I was at Hewlett-Packer Enterprise. So, I'm glad to join you guys here, and great event, glad to be able to get down here today. >> You know, Zerto, company we've known for many years. I happen to know one of the earliest investors in the company, and you know, when I look at two of the biggest industry shows, when you talk about Virtualization and Cloud, it's VMworld and it's Amazon's Reinvent show. >> Right. And, I remember like the first or second year we did Amazon Reinvent, the Zerto booth was like right behind us, and so your company that really spans that gammon, helping customers with that, so I want to get your viewpoint, you talked about why people come here, but what are you hearing from the users? What are some of the big challenges they're facing, and how are they looking to manage some of those transitions? >> Yeah, I think it's really critical to have events like this that are, you know, a lot of different vendors that are here because I think when we see a number of companies going out and looking, and I was with a customer down in New York City yesterday, the software for FinTac. And what they were looking at is, how do we leverage multi-cloud? It becomes very important. They're looking at, it's not going to just be Amazon, it's not just going to be Azure, it's not going to be VMC on AWUS, they're looking at how they're going to have a multi-cloud strategy. And I think that when, what we're hearing from customers is there's a lot of confusion in the market, and I think that's why this program and others are really great at cutting through what is real, what's not real, how do you look for the ability to have that data mobility between clouds but with security. Especially today's like Privacy Day, you know, on the 25th, so, you know, you start to look at it and go, hey, security's a big thing, and a big theme from what people were saying here today too. >> Yeah, and one of the user interviews I really loved today talked about one of the biggest challenges he saw, he said, gosh, security, think about the Intel discussion there, what's that going to mean? And he actually said, performance issue actually doesn't fit, isn't a big deal for him from an architectural standpoint. Security? Oh my gosh, he's in healthcare. (laughs) If he's in violation, or if patient information gets out there, you know, this is the kind of things that put companies out of business. >> Absolutely, yeah, and I think that's what we're hearing. I mean, especially yesterday, it was okay, how do you layer encryption on top of your solution? How do you utilize the different types of secure transfers? How do you make sure the data is secure? There's a lot about that resiliency of the data, and making sure you can get it back, and it's immutable for that matter. >> Yeah, one of the things when we talk to customers, it's funny, in the industry we're always arguing as to what's the right terminology? It's like, I still get to have a company that said they had a convergence problem that they were trying to fix, and also it's like, hyper-cloud, multi-cloud, no, they have a Cloud strategy. And yes, they're using sass, yes, they're using public Cloud, and yes, almost everybody's got something in their data center. How do we get our arms around it? How do I have the services that work with me wherever I am, whether that's data protection, security, replications. So where's Zetro fit in that discussion, and how are customers doing at getting their arms around these challenges? >> So I think a lot of when I'm out talking to the CIO's and the VP's of infrastructure and having those conversations, a lot of what we help them understand is here's where you need to go, and here's the choices you need to make. Are you going to use Azure? Do you have an EA with Microsoft? Because you've probably been paying for Azure credits that you're not using, so start there. It's simple, it cost you nothing extra. Get your feet wet, dip your feet in there. We see a lot of customers of ours that use DR's as a service as the first stepping stone to getting into the Cloud. It's a nice, easy way in, they can get their feet wet, they can test out the performance, the security, they can do user acceptance testing without actually having to go there. They can also get a realistic view of the cost. I think that was talked about earlier today too. With some of the Amazon stuff is that really, you have to understand the cost. It's not the same as owning it on Prime. But then again you're not having the on Prime anymore, so if you can get away with that, when we see people taking strategies, a lot of it is data center consolidation, but maybe now I'm down from six data centers to two. And I still need to have that third copy. Where do I put that third copy? Do I put it at another data center? Do I go to a manage service provider, cloud service provider, or do I go to the public cloud? So, what we try to do is offer them a platform, the Zerto platform, that can actually take them to all those different places. We can take them there and bring them back. Yes, people use use for DR, but really that data mobility and the data flexibility really helps them stay away from the vendor lock-in as well. >> What are you hearing from customers when they talk about vendor lock in? There's very few companies out there that do a good job at being, it's like, oh, the VM ware, Microsoft, Amazon, Google, we can actually help you across the board there. >> Rob: Yeah. >> How much is lock-in a concern, and how do you as a software company stay agnostic and still fit into all of those environments? >> Yeah, the staying agnostic is really tough because some people are nicer than others, you know, to work with, and you know you try to not pick your favorites, but a the same time, we let our customers drive us to where they are going. I think that when we started to look at the bigger picture, people start out, you know, Amazon's the 800 pound gorilla in the space, everyone tries Amazon first. Maybe they didn't like or have the experience they thought they would, it was a lot more work than they thought it was going to be, so they start to look at other options. So when we started out, in 2014 we've been shipping our to Amazon, DR to Amazon part of our platform. Now, over the last year, we've added in the go-to and go-back from Azure, and we'll soon release the next iteration of that next month that will take even further among and across those different platforms. And I think to your point, it's a how can we give our customers choice? If you want to use a manage service provider, such as an IBM where they're based on Cloud foundation from VMWare, you can use that. If you want to then go from there to Amazon, our product will actually enable you to do that. And I think that's what we can do is look at our customers, and they've, luckily enough, driven us to this heterogeneous cloud environment. >> I want to get your comment on something. When people talk about compute moving to a more utility model, but it's not the way utility was where if I'm getting energy, as a consumer, from one place or another, I don't care whether it's wind, solar, or coal, nuclear, because I'm just getting it. When I look at Cloud computing, even infrastructure's a service. There's things that need to happen. When I talk to most software companies, it's yes, I'm going to support across the board, but there's special integration. There's things that I can do to make Amazon better, Azure better, Google better, and it's all a little bit different, and even with things like cooper netties, it's not homonogizing IT. The big problem we see out there is IT is a heterogeneous mess. There's never killing anything, it's all add this and add this, and now we've got a bad episode of Hoarders. >> Yes. (laughing) >> Is what we got, so I'm curious from a customer standpoint and from a product standpoint, maybe you know you could talk a little bit about that. >> I think our customers have been very clear to us that's simplicity, and I think that's what you're getting at is that simplicity is job one for us. If we're not being simple about what we do, and we're not really trying to make it all that one platform, we're not doing our job. We're doing a disservice our customers. So our Azure product looks identical to our AWS looks identical to our IBM looks identical to one of my other cloud service provider's products. Looks the same as your on Prime VMWare to VMWare or VMWare to HyperV for that matter. I think that part of it is that we've taken an approach that, exactly that. We got to be heterogeneous, but we've got to make it all look the same and be the same user experience. So, I think what we as an industry can do better is really focusing on user experience and single platform to help across these because like you said, we have a customer, he uses both AWS and Azure. And he was on of our first customers on AWS and one of our first customers using our Azure product. He said that certain Linux systems actually run better on Azure than they did on Amazon, and that surprised him. But he was able to go up and test them out, put them up there, felt them over, and do them in a test bubble, and see how well they ran, and I think to your exact point it's that was a surprise to him, and I think it's that your mileage will vary with the different clouds, and being able to go there and test on them is very important 'cause you're going to find that, like he did, he's a smaller company, it's a refabrics manufacturer, TenCate, they really focused on having that multicloud strategy because for them, they didn't want to have all their eggs in one basket either, but they found that certain applications ran better on Azure, certain ran better on AWS, so they're going to have that multicloud strategy. >> Alright, Rob, help bring us home. What brings Zerto to an event like this, kind of user groups in general, to VTUG specifically? >> Yeah, so the VTUG, we've been a long term supporter of this, I think since pretty much the founding of the founding of the company, so one of the reasons is a lot of out customers come to... So, we want to support them getting more knowledge out there, obviously we get to reach more customers and more potential customers, but at the same time, it's about the community and building that community. We look for more, in fact, we're starting to do even local user groups of our own. We've seen that the user groups have fallen off, and in particular around disaster recovery, in the IT resiliency, there's really no place to go. You had ISACA, you had different organizations for certifications, but really, that community where I can go and understand what are my peers doing, and get that group learning is so important, and that's why we've been a long term supporter of this. >> Alright, well Rob Strechay, really appreciate you helping me wrap up, put an exclamation point on what's going on here at the show as well as in the industry are all the major changes happening, virtualization and Cloud. Make sure to check out TheCUBE.net for all of our coverage. We have a huge line up of 2018 events. Feel free to reach out to the team. As always, I'm really to get on Twitter, I'm just @stu, @-S-T-U, and thank you so much of watching, I'm Stu Miniman, and you've been watching theCUBE. (techno music)