Harriet Green, IBM - IBM Interconnect 2017 - #ibminterconnect - #theCUBE
(upbeat music) >> Announcer: Live from Las Vegas. It's The Cube. Covering Interconnect 2017. Brought to you by IBM. >> Welcome back everyone. We are here and live in Las Vegas. This is The Cube's coverage of IBM's Interconnect 2017. Three days of wall to wall coverage. Day two here. I'm John Furrier with my co-host Dave Vellante. Our next guest is Harriet Green, General Manager of Watson IoT, a Cube alumni. Great to see you again. Thanks for coming on The Cube this year again, appreciate it. >> Oh it's my pleasure. I hope we're going to talk about Internet of Things, what's in customer engagement and education. Those are things that we hope to talk about. >> Congratulations. You guys have an IoT center now in Munich. You guys had that big launch there, but the real thing that's happening in context if you could zoom out on this is that we're seeing the trend of cloud and big data world being kind of accelerated together and IoT seems to be the center point of the action because it's industrial, it's business, it's people, it's cars, it's the world now. The data piece of it is really accelerating. Now combine that with machine learning, and the glam of AI, the sizzle of artificial intelligence and cognitive really kind of puts that at the center of the conversation. This is transformative. >> Oh totally and I mean you guys were at the Genius of Things so you know that there were 600 Cs: COs, Chief Innovation Officers, Chief Digital Officers from 400 different companies, accounting for about two trillion of revenues. You're exactly right. It's across every major industry, every major sector. I think there are kind of three critical elements. The first is that with the whole proliferation of sensors and the cost points, etcetera, the amount of data and information that is being created is absolutely suited for Watson. So all of those clients there, as you know, are working with us and we shared 22 major outcomes: things faster, cheaper, better, that clients are actually experiencing. Watson is the differentiator and from an IoT perspective, I think the other piece is for a very long time IBM has proven that we respect and keep people's data perfectly safe. We don't use it, we don't open it, we don't go into it, we're not taking it for a future world of knowledge graph. We consider client's data to be their DNA. People know that when you're doing IoT with IBM that deep level of security is imbued within our capability. Then thirdly, who's data is it? Which is a huge thing in Europe and we're able with our data centers to demonstrate if you want to keep that data within lower Bavaria, that's what we'll do. And those three elements, I think, are fundamental; cognitive, the protection of the data, and who's data is it? >> 'Cause who owns the data is really important. It's a big differentiator because the data informs the model. They're almost intertwined so who owns the model? The client owns the model? Is that correct? >> Yeah, but I think people have over-complicated this, those who perhaps do not have such a simple and clear answer to it. Who don't have written into their terms and conditions that it's actually their data and they can hang onto it for as long as they like. We have always to our clients said it's your data. It's absolutely your data. If we create something together with your data, it's still your data. People only start to confuse this when they have primary and secondary and tertiary levels of confusion to support their particular cause. There is no confusion with our clients. When you talk to the chief digital officers of Shaeffler, of ISS, of SNCF who are up on stage with us yesterday, people who are demonstrating amazing outcomes that they didn't have before with IoT, they will say to you there are three reasons why we went with IBM. The first, the platform. It is the best IoT platform. From an IDC, from a Gottner perspective that's what Forester, what the guys say. Secondly, our applications are very robust and help people get started on this IoT journey. Thirdly, that the digital transformation that is happening alongside this, back to your convergence point, we're also able to assist with our GPS IoT practice. >> And you're accelerating that too. Ginni Rometty on stage talking about how that Watson's learning faster by industry but it's not a silo thing. It's actually accelerating the transformation components. >> Well, you put your finger on that precisely because the amazing thing about the Internet of Things is it's not just consumer, it's not just one industry. We're interfacing 34 different industries who are represented at the Genius of Things. It's also affecting life. Yesterday you may have seen ISS and their amazing building that they've created, which now as you arrive at terminal five, wherever it is, a huge rush and suddenly the elevators don't work. Remotely these elevators are being fixed and the journey is absolutely amazing. It is kind of is industry. >> That social good angle is important is the cognitive for social good trend going on right now culturally. That's really important. But I want to ask you- >> But I do think on the ... Ginni announced in Davos our cognitive principle. There's no client working with us that doesn't know we're working from a cognitive perspective. We go to great levels to explain what we are doing, to whom it belongs and that charter is not something that we just came up with. That's IBM for 105 years. It's why I chose to come here around the Internet of Things. >> It's super inspirational for me personally and I want to ask you about a topic that's passionate for us as an organization. We've had the largest library of women in tech, going back to 2010, we've been interviewing some of the great leaders in the tech industry. This is really now going really amazing. You heard Mark Benning up on stage talking about all the goodness going on around equality and pay, everything else going on but there's more women now instrumental in all the computer science and business side. How are you continuing that? We talked a little bit about this last year with the mentoring. How do you attract the talent? How do you get that inspiration for the young women and girls out there from whether grade school, high school, college? What's the plan? >> Well, first of all I think IBM has on every level a proven history of diversity. 35 years before the equal pay act we were equal paying. We have an incredibly diverse cultural environment where regardless of your age, your sex, your color, your creed, your sexuality, or your physical ability if you're good you'll get on. IBM lives and breathes that in every sense. Now I think the challenge is in North America particularly, in the 80s 30% of young women were going into the STEM subjects and now it's dropped just below 18%. I think it's absolutely critical that investors in companies are thinking about this equality and measuring the power of diversity and innovation. That leaders inside of businesses do more than just pontificate on stage but live on breath it. as Ginni >> Walk the talk. >> Harriet: Does. And then also that all of us in our decision making, particularly, I did for International Women's Week last week a whole webx around inclusion and how we include, how we exclude, and I shared a particular story of a couple of weeks ago some said to me you're just such a left field candidate, Harriet. And maybe that's a compliment. He happens to be a very nice guy and maybe he's right but we want people to feel inclusive. One of the most amazing things that IBM has done for some time which is almost unique, up there with Watson, is we do this to attract millennials particularly, but anyone can participate. It's a program where we take people who go in a totally immersive six or seven weeks. It may be human trafficking in Thailand. It may be helping to train and educate in sub-Saharan Africa and they work with local bodies, local institutions, really helps build this collaborative capability. And then all of the work we're doing with Ptech around up-skilling and ensuring that the STEM subjects from a very wide range of young people are really embraced. >> Harriet, you're getting requested 'cause you got to move around the events so many places and your time is very scarce and you have to move to the next event. Thank you for taking the time to share that with us and also the awesomeness around IoT and Watson. Appreciate and good to see you. You look great. This is IBM Interconnect. Harriet Green the leader of Watson IoT Customer Engagement and Support. I'm John Furrier with Dave Vellante. We'll be right back with more after this short break. (upbeat music)
SUMMARY :
Brought to you by IBM. Great to see you again. Those are things that we hope to talk about. and the glam of AI, the sizzle of artificial intelligence at the Genius of Things so you know that there were 600 Cs: because the data informs the model. Thirdly, that the digital transformation It's actually accelerating the transformation components. and the journey is absolutely amazing. That social good angle is important is the cognitive and that charter is not something that we just came up with. We've had the largest library of women in tech, in the 80s 30% of young women were going into One of the most amazing things that IBM has done and also the awesomeness around IoT and Watson.
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