from Las Vegas accepting the signal from the noise it's the queue coverage interconnect 2016 brought to you by IBM now your home John Murray had named a lot day ok welcome back everyone we are here live in Las Vegas for exclusive coverage of IBM interconnect 2016 this is the cube Silicon angles flagship program where we go out to the events and extract the signal annoys I'm John for rhythmic O's Dave a lot a and we're excited to have our youngest guest we've ever had on the Cuban our six-year seventh year doing it 10 Maybach che who's the star of the show coding since age 5 welcome to the cube hello ok so how was the first time you wrote code well actually I was 5 and I started with FoxPro programming on a really old computer forgot who manufactured it in general with my dad's help alright so how do you feel with all these old people around you like us learning back in the old days you're the next generation so how do you feel about all this these sub celebrity status you're famous on YouTube a lot of people love your videos you've been great teacher yeah I love to help people so it feels great yeah was that what was the how many videos have you posted now I have around 80 videos 88 yes all sort of sort of self-help yeah programming here's how to yes sure and and your community is growing I presume yeah is your dad a programmer uh he he does work as a programmer yet uh-huh so is that how you first yes my first got into programming but now sometimes that you can teach my dad programmers do for iOS teaching the teachers ok so when did you surpass your dad in the in the programming really all when the Iowa my first iOS app t-tables which helps you learn multiplication tables was accepted into the iOS App Store and so right after that I started using the Internet as a tool to basically learn programming and at that point I just started learning more and more yeah and you like teaching people too so not only do you develop you also are teaching folks and you like that yes yes all right so when was the last time you push code this morning today kind of clock morning yeah oxi agile a little update for us Tim it allows you to ask another question from the result page I said what's cool about the the current stuff you're seeing here are you playing with Watson at all's Watson integrate actually I use Watson in the latest app that I've developed which I was actually presenting yesterday at the cloud Expo it's called a stem ray and so basically it you can ask it person or organization questions like who is the CEO of IBM and it should be able to answer them and so it does use IBM Watson's api's in this case relationship abstraction and natural language classifier are you using bluemix at all yes absolutely I love what makes it's really easy to use the Watson api's containers and stuff yeah I like it was a developer you feel like the services the richness of the services in bluemix so to satisfy your your general needs and yes what what more would you like to see out of bluemix well mainly out of bluemix nothing that i can think off the top of my head but for watson i really want more sort of api's don't have anything in general in specific that i can think of but more IBM watson api's would be great so you've also done some development for wearables right Apple watch is that right or yes I have developed apps that are actually I have a TGS app it's a number guessing game app for the Apple watch and iPhone on the App Store I also have developed for Mac OS X but I don't have any apps on the App Store for that yet what are you what do you think about the wearables thing is remember when Google glass came out John actually went and got with the first Google glass of your son Alec was wearing it as graduation and but they were sort of you know kind of not they were sort of awkward you know it didn't and people said I don't know you have an apple developer Kate was pretty weak at the time it wasn't coming I thought was a great first version and I love it it's it's sandbox stuff but so what do you what do you think about you know wearables the development environment yeah you encouraged about the future of them do they have a long way to go give us your thoughts on that Tanmay well to begin first of all on the Apple watch I love pretty much the portability of these sorts of devices and there's one more thing but I want sort of like the Apple watch and the Google glass it would be best if there were independent devices instead of connected to your phones they could be sort of like a Mac and an iPhone they can share data with each other but they shouldn't have to depend on each other that's one thing that I'm not too much of a fan of about them so I mean if my inference is that's a form factor related you know you can only do so much on the problem on a watch but do you I mean I know there's a lot going on in Silicon Valley with the future of the way in which we you know communicate I just wonder as a young person right you you've always been had a device like this right you're your disposal but it seems to me that using our thumbs to communicate to these devices is doesn't seem to be the right way asking the AI question yeah so exactly is is the future you know artificial intelligence what do you envision as a as a developer how are we going to communicate with these devices in the future well first of all let me just tell you our computers sort of power is not with natural language it's with math because of our human is better at sort of talking to people like we are right now not at sort of mass or live it would be harder for a human to do math but a computer can do math easier natural language you can't do whatsoever and so first of all in order to program in even asked anime it would take a lot of code and so what I can really think is we the next I don't know how many years it's going to take a long time to get to the sort of really powerful questions answering systems that can answer with a hundred percent accuracy not even hey we could do that so Tama you've been using the internet for outreach and in building a community to teach people than great the next step is you can't be everywhere so you use the internet but what about virtual reality oculus rift have you played with any of this stuff not yet but I plan on soon yes you you enticed by that yes I'm specifically excited about microsoft hololens the virtual Tanmay on the whiteboard you could be everywhere that way all right so what's the coolest language right now for you I mean I see your we heard Swift on stage you did the iOS app water what are some of the cool things well first of all I've developed as Ted may in Python and Java for the backend and HTML for the interface and PHP for the interface and back-end bridge but the most interesting language that I've ever used really is Swift huh first of all second I'd say as a close second is Java because it's portability you create something on Linux and it would almost easily work on Windows and Mac as well Chavez Chavez a good language is good for heavy lifting things yeah how about visualization are you thinking anything about rich media at all and visualization uh I'm I'll get the data you have the Swift absolute the mobile yes visualizing other media techniques with the T with math and with your truth your developer is what are you using for visualization graphics o for graphics well I'm not actually a graphic designer I'm trying to focus all more on the programming side of things but I do develop the user interface for example I actually had another app except to the a few days ago a goal setting app for which I had the same user interface then sort of graphics themselves I don't see usually hardcore fans but use you know the libraries yes 10 May you mentioned the Swift was your favorite language what's so alluring about it from a developer's perspective the syntax is great and it's really powerful which is what I love about Swift so it's easy and and powerful yes exactly so um you from Toronto right um sorry Toronto yeah how we say it right so is there a big developer community there I know there is a growing one but sorry uh well I have I don't really meet with people in person and develop together I'm more of an independent developer right now but I do definitely help people want to one on my youtube channel with really any questions or problems they have if you'd like to see my YouTube channel of course it's called Tim live action I get to answer yes when it's called Tim me back she which is my name yes okay can google it up and you'll find it I teach stuff like computing programming algorithms Watson math and science and so yeah so actually if you like an example a few days ago actually another app called speak for handicap was accepted into the iOS App Store and I developed that with von Clement which is one who is one of my subscribers and so yeah it took us a few months of hard work and we were able to even epic n' speak for handicaps it allows them to essentially speak i'm going to ask you the question so a lot of moment I have four kids to her about your age they are naturally attracted to programming it's fun it's like sports you know it's really fun for them and so that but a lot of them don't know how to way to start you had you were lucky you fell right into it five well you get that a lot of us knows you get a lot of questions on your on your YouTube channel around that you people excited for your next video but for the folks that are now seeing you and want to get in it might be a little scared can you share what you've learned and what advice would you give folks what I recommend is start out slow start doing some stuff in programming don't immediately get into the harder sort of thing start with really simple applications and don't develop when you need to develop you want to essentially programming things randomly for example I learned Swift like pretty much entirely due to the fact that first of all I'm writing a book on it it's for iOS app developers for beginners and also because I would just programming stuff randomly I didn't wait for me to need to programming something or for if I wanted to make an iOS app an order program in something for one day trader prime number checker the mastery number generator stuff like that and so just randomly anything I times it'll create a YouTube video on it to help people you could also use again a YouTube channel as sort of a place to learn programming and so use the internet as resource every developer has to pull those late nights and sometimes you pups to pull an all-nighter have you pulled an all-nighter coding that's not happy about that trouble without stuck he was doing it into the covers but also developers also struggle sometimes on the really hard problem and then the satisfaction of cracking the code or breaking through can you give us an example where you were pulling your hair out you were really focused on the problem you were kind of thrashing through it and you made it through yes actually any I could give you but the one that I remember most is during a Stanley's development at first I was using the multi processing library in Python in order to send multiple queries to relationship extraction at once but then what happened I don't know whether it was a memory management issue or something but after let's say five queries the sixth one will be painfully slow then I tried out the threading library why not and so next after around 10 queries the eleventh one will be painfully slow again I have no idea why then now this was in Python and so what I decided to do was maybe reprogram it for threading in Java and then have Python communicate with Java and so what I did is I learned job I the day because I hadn't ever touched that before because again once you went in programming basics it's really easy to move to another language and slipped in python there actually slipped in general is quite similar to Java except java's a little bit simpler and so yeah I learned drama today the next day I programmed in a simple relationship extraction threading module made a jar out of it and let Python communicate with the jar and so after that the glitch was mostly fixed it was just Python not threading properly or you could never got to the problem I was not able to find out what the problem was but I mean yeah so what kind of machine do you run he's like you driver the car multi-threading you got a lot of processors how many cores what kind of machine do you have on the attack what's your local host mic 27-inch 5k Retina iMac with 64 gigs of RAM and four cores I mean acre yeah four cores than hyper-threaded eight cores until I seven and that's good for you right now yeah you're happy with it yeah how about any external in the cloud any obviously SSD uh I don't actually I do have a wood set of course but then I don't really host anything online yet because I don't have a need for it yet but then what I'm going to make a send me public of course that I'm going to need a quite a powerful server get her to what so the industry needs your help have you thought about rewriting the Linux kernel actually I a few years ago I was I didn't really have anything to do so that's why I started YouTube but before that I actually I was really interested in operating systems i coded my little own with a hello world operating system assembly which could run on I forgot the architecture it runs on but it was quite interesting then again after that my youtube I started to take that more seriously and I didn't really have enough time to do that any projects you're working on now that excite you that you can share with us may be solving the speed of light problem actually mainly right now I've been working on as Tammy but I do have many other applications that I'm working on in an app that could help University students and developers with essentially it's an algorithm lookup if you'd like an algorithm that can help you do path finding for example you just put in path finding as a tag and some other things and then it'll give you a star dice other sort of algorithms and it uses the concept insights service and walks and I've also made a tweak classifier where you can say like let's say there's a hashtag on Twitter where there are two separate sort of things that you could talk about for example to hashtag Swift lang on Twitter at one Swift was open sourced it was there are two different types of people just talk about something general like nothing ever happened or they're talking about open sourcing let's say you wanted to see only news about Swift being open source well then you give Watson some examples of tweets that you like and sweets that you don't like and then eventually it would be able to tell you or give you tweets that you only you like it's a very hydration engine on context yes exactly an easy natural language classifier service so talk about social media I mean here at your age and what you've been through and what you know technically you have a good visit understanding of operating systems coding and all the principles of computer science but as it gets more complicated with social media people are all connected what's your view of the future going to be mean is it if Algrim is gonna solve the problem what do you think about the future how do you think about it 10 years out well first of all the world needs more programmers and I think more sort of algorithms and naturalizers processing are the means were the topics that we're going to focus on later have you ever been a Silicon Valley yes but it's so not not in a developer capacity in sort of visiting it would you like to sort of visit there yeah what does spend time with some of your your colleagues in the heart of development land John's out there your idols Steve Jobs Tim coke Bill Gates how about like I'm a software developer perspective any cult following people you love like some of the early guys coders any names that did pop to mind uh not the optimal might immediate jobs mo are you supposed in the orchestra are you running the orchestra he was a good product guy so if you can invent the product right now on the queue but would it be it would be mostly iron wrong sort of a QA system with almost a hundred percent accuracy that would be best in I state we have a hologram right here we have guests interface with us that would be cool how about that huh you are would you like to come to work for us and develop that we'd love to have you I like congratulate you on being the youngest ever cube alum we have this little community of cube you know alumni and you are the youngest ever so congratulations really fantastic a very impressive you know young man and really very separate you to all and congratulations thank thank you come on the Q things with spending the time this is the cube bringing you all the action here handmade doing some great stuff he's very young very fluent understands thread and understands coding and this is the future in a born in born in code that's that that's the future developers and we hope to see more great software developers come on the market the day to the analytics of course Watson's right there with you along the way things we come on the cube appreciate we right back with more cube coverage here exclusive coverage at IBM interconnect 2016 I'm John for what David love they be right back

Las Vegas expensing the signal from the noise it's the cue interconnect 2016 brought to you by IBM we are here live in Las Vegas for exclusive coverage of IBM interconnect 2016 this is the cube Silicon angles flagship program where we go out to the events and extract the signal annoys I'm John four is my close Dave a lot a and we're excited to have our youngest guest we've ever had on the Cuban our six-year seventh year doing it ten Maybach che who's the star of the show coding since age five welcome to the cube well actually I was five and I started with Foxborough programming a really old computer forgot who manufactured it in general with my dad's help alright so how do you feel with all these old people around you like us you're the next generation so how do you feel about all this these sub celebrity status you're famous on YouTube a lot of people love your videos you've been great teacher yeah I love to help people so it feels great yeah was that what was the how many videos have you posted now I have around 80 videos 88 it's all sort of sort of self-help programming here's how to and and your community is growing I presume is your dad a programmer he does work as a programmer yes uh-huh so is that how you first first got into programming but now sometimes that you can teach my dad for teaching the teachers okay when did you surpass your dad in in the programming really when Iowa my first iOS app t-tables which helps you learn multiplication tables I was accepted into the iOS App Store and so right after that I started using the Internet as a tool to basically learn programming and at that point I just started learning more and more yeah and you like teaching people too so not only do you develop you also teaching folks and you'd like that yes yes all right so when was the last time you push code this morning today a little update for us to admit allows you to ask another question from the result page what's cool about the the current stuff you're seeing here are you playing with Watson at all Watson integrate actually I use Watson in the latest app that I've developed which I was actually presenting yesterday at the cloud Expo it's called a stamina and so basically it you can ask it person or organization questions like who is the CEO of IBM and it should be able to answer them and so it does use IBM Watson's api's in this case relationship extraction and natural language classifier are you using bluemix at all yes I love what makes it's really easy to use the Watson api's containers and so I like it was a developer you feel like the services the richness of the services in bluemix so to satisfy your your general needs and yes what what more would you like to see out of bluemix well mainly out of bluemix nothing that I can think off the top of my head but for Watson I really want more sort of api's don't have anything in general in specific that I can think of more IBM Watson api's would be great so you've also done some development for wearables right Apple watch is that right yes I have developed apps that are actually I have a to guess up it's a number guessing game app for the Apple watch and iPhone on the App Store I also have developed for Mac OS X but I don't have any apps on the App Store for that yet what are you what do you think about the wearables thing is remember when Google glass came out John actually went and got one of the first Google glass your son Alec was wearing at his graduation and but they were sort of you know kind of not they were sort of awkward you know didn't and people said have an Apple Developer Kit was pretty weak at the time there was something coming I thought was a great first version and I loved it it's it's sandbox stuff but so what do you what do you think about you know wearables the development environment yeah you encouraged about the future of them do they have a long way to go give us your thoughts on that Tanmay well we getting first of all on the Apple watch I love pretty much the portability of these sorts of devices and there's one more one thing that I sort of like the Apple watch and the Google glass it would be best if there were independent devices instead of connected to air phones they could be sort of like a Mac and an iPhone they can share data with each other but they shouldn't have to depend on each other that's one thing that I'm not too much of a fan of about them so I mean if my inference is that's a form factor related you know you can only do so much on this but do you I mean I know there's a lot going on in Silicon Valley with the future of the way in which we you know communicate I just wonder as a young person right you you've always been had a device like this right you're your disposal but it seems to me that using our thumbs to communicate to these devices is doesn't seem to be the right way it's asking the AI question yeah so exactly is is the future you know artificial intelligence what do you envision as a as a developer how are we going to communicate with these devices in the future first of all let me just tell you our computers sort of power is not with natural language it's with math because of human is better at sort of talking to people like we're right now not at sort of mass or it would be harder for a human to do math but a computer can do math easier natural language you can't do whatsoever and so first of all in order to program in even a Stanley it would take a lot of code and so what I can really think of is we for the next I don't know how many years it's going to take a long time to get through the sort of really powerful question of answering systems that can answer with a hundred percent accuracy not even here we could do that so Timmy you've been using the internet for outreach and in building a community to teach people then great the next step is you can't be everywhere so you use the internet but what about virtual reality oculus rift have you played with any of this stuff no yet but I plan on soon yes you enticed by that yes specifically excited about microsoft hololens virtual Tanmay you could be everywhere that way all right so what's the coolest language right now for you I mean I see your we heard Swift on stage you did the iOS app order what are some of the cool things as Ted made in Python and Java for the backend and HTML for the interface and PHP for the interface and back-end bridge but the most interesting language that I've ever used really is Swift first of all second I'd say as a close second is Java because it's portability you create something on Linux and it would almost easily work on the Windows and Mac as well this job is a good language for heavy lifting things how about a visualization are you thinking anything about rich media at all and visualization you have the swift absolute the mobile yes visualizing other media techniques with the T with math and with your truth your developers what are you using for visualization graphics for graphics I'm not actually a graphic designer I'm trying to focus more on the programming side of things but I do develop the user interface for example I actually had another app except of the a few days ago a goal setting app for which I had to write inside the user interface the sort of graphics themselves I don't but you know the libraries it's 10 May you mentioned the Swift is your favorite language what's so alluring about it from a developer's perspective this syntax is great and it's really powerful which is what I love about Swift so it's easy and and powerful yes exactly so you from Toronto right I'm sorry Toronto yes we say it right so is there a big developer community there I know there was a growing one but I don't really meet with people in person and develop together I'm more of an independent developer right now but I do definitely help people want to want on my youtube channel with really any questions or problems they have and if you'd like to see my youtube channel of course it's called team live actually get to it sir yes mine it's called Timmy Bakshi which is my name yes okay can google it up and you'll find it I teach stuff like computing programming algorithms Watson math and science and so yeah so actually if you like an example a few days ago actually another app called speak for handicap is accepted into the iOS App Store and I developed that with Vaughn Clement which is one who is one of my subscribers and so yeah it took us a few months of hard work and we were even that up again speak for handicaps it allows them to actually speak I'm gonna ask you the question so a lot of moma I have four kids - or about your age they are naturally attracted to programming it's fun it's like sports you know it's really fun for them and so that but a lot of them don't know how to wait a start you had you were lucky you fell right into it five what you get that a lot of ice knows you get a lot of questions on your on your YouTube channel around that you people excited for your next video but for the folks that are now seeing you and want to get in it might be a little scared can you share what you've learned and what advice would you give what I recommend is start out slow start doing some stuff in programming don't immediately get into the harder sort of thing start with really simple applications and don't develop when you need to develop you want to essentially programming things randomly for example I learned Swift like pretty much entirely due to the fact that first of all I'm writing a book on it it's for iOS app developers for beginners and also because I would just program in stuff randomly I didn't wait for me to need to programming something or for if I wanted to make an iOS app in order program and something it's one thing I trained a prime number checker the mastery number generator stuff like that and so just randomly anything I sometimes you look really YouTube video on it to help people you could also use again any YouTube channel as sort of a place to learn programming and so use resource every developer has to pull those late nights and sometimes you to pup to pull an all-nighter have you pulled an all-nighter code he was doing it into the covers but also developers also struggle sometimes on a really hard problem and then the satisfaction of cracking the code or breaking through can you give us an example where you were pulling your hair out you were really focused on the problem you were kind of thrashing through it and you made it through this actually many I could give you but the one that I remember most is during a Stanley's development at first I was using the multi processing library in Python in order to send multiple queries to relationship extraction at once but then what happened I don't know whether it was a memory management issue or something but after let's say five queries the sixth one would be painfully slow then I tried out the threading library why not and so next after around 10 queries the 11th one will be painfully slow again I have no idea why then now this was a Python and so what I decided to do was maybe reprogram it for threading in Java and then have Python communicate with Java and so what I did is I learned job I the day because I hadn't ever touched that before because again once you wanted programming basics it's really easy to move to another language and flipped and python there actually slipped in general is quite similar to Java except Java a little bit simpler and so yeah I learned drama a day the next day I programmed in a simple release abstraction threading module made a jar out of it and let Python communicate with the jar and so after that the glitch was mostly fixed it was just Python not threading properly or you could never got through the problem I was not able to find out what the problem was but I mean yeah so what kind of machine do you run it's like driving this car multi-threading you got a lot of processes how many cores what kind of machine you have on the advance your local host 27-inch 5k Retina iMac with 64 gigs of ram and 4 cores I mean 8 yeah 4 cores than hyper-threaded 8 cores until I seven and that's good for you right now yeah you're happy with it how about any external in the cloud any obviously SSD I don't actually I do have a wood set of course but then I don't really host anything online yet because I don't have a need for it yet but then what I'm going to make a semi-public of course I'm going to need a quite a powerful server you know her too so the industry needs your help have you thought about rewriting the Linux kernel years ago I was I didn't really have anything to do so that's why I started YouTube but before that I actually I was really interested in the operating systems I coated my little own with a hello world operating system assembly which could run on I forgot the architecture it runs on but it was quite interesting for them again after that my youtube I started to take that more seriously and I didn't really have enough time to do that any projects you're working on now that excite you that you can share with us maybe solving the speed of light problem or actually mainly right now I've been working on a STEMI but I do have many other applications that I'm working on including an app that could help University students and developers with essentially it's an algorithm lookup if you'd like an algorithm that can help you do path finding for example you just put in a path finding as a tag and some other things and then it'll give you a charred I sort of algorithms and it uses the concept insights service and walks and I've also made a tweet classifier where you can say like let's say there's a hashtag on Twitter where there are two separate sort of things that you could talk about for example the hashtag Swift laying on Twitter at one Swift was open sourced it was there are two different types of people just talk about soup in general like nothing ever happened or they're talking about open sourcing let's say you wanted to see only news about Swift being open source well then you give Watson some examples of tweets that you like and sweets that you don't like and then eventually it would be able to tell you or give you tweets that the only way you like variation in Jinan yes exactly and it uses the natural language classifier service so talk about social media I mean here at your age and what you've been through and what you know technically you have a good visit understanding of operating systems coding and all the principles of computer science but as it gets more complicated with social media people are all connected what's your view of the future going to be I mean is it if algorithm's gonna solve the problem what do you think about the future how do you think about it ten years out well first of all the world needs more programmers and I think more sort of algorithms and natural language processing are the means were the topics that we're going to focus on later have you ever been a Silicon Valley not not in a developer capacity just sort of visiting it would you like to sort of visit there spend time with some of your your colleagues in the heart of development John's out there your idols Steve Jobs Tim Cook Bill Gates how about like from a software developer perspective any cult following people you love like the early guys coders any names that did pop to mind jobs he was a good product guy so if you can invent the product right now on the cube what would it be it would be mostly iron wrong sort of a QA system with almost a hundred percent accuracy that would be best in 98 we have a hologram right here we have guests interface with us that would be cool would you like to come to work for us and develop that we'd love to have you I like congratulate you on being the youngest ever cube alum we have this community of cube you know alumni and you are the youngest ever so congratulations fantastic a very impressive you know young man and really very summery quadrants break you to all and congratulations thank thanks come on the cute things are spending the time this is the cute bringing you all the action here ten may doing some great stuff he's very young very fluent understands thread and understands coding and this is the future you know born in born in code that's that that's the future developers and we hope to see more great software developers come on the market the day to the analytics of course Watson is right there with you along the way thanks for coming on the queue preciate we right back with more cube coverage here exclusive coverage at IBM interconnect 2016 I'm John for what Dave a lot they'd be right back

[Music] [Music] okay we're back after that nice break here from knowledge we're here in Las Vegas at the Aria hotel this is service now's big customer conference about 4,000 folks here mostly customers most of the content at this event comes from customers its practitioners talking to practitioners which is quite rare actually at these conferences I'm Dave Volante everybody thanks for watching with wiki Bond org I'm here with my co-host Jeff Frick this is Silicon angles the cube we go to these events we extract the signal from the noise we love to bring you tech athletes and Fred ludie is here he is a tech athlete he's the founder of ServiceNow he started this platform around 2003 Fred welcome to the cube thank you very much so we really want to hear the story you know but we've been asked to sort of hold that off because we got another segment with you tomorrow but I just I have to ask you I mean seeing how this conference and ServiceNow as an organization has grown you just must be so thrilled in particular with the customer enthusiasm <Fred>  you know fundamentally I've got a personality flaw and I call it a kindergarten mentality I want to see my art on their refrigerator and the only way you can do that is by making somebody happy and so to see these people here with the excitement the enthusiasm and the smiles on their faces really is satisfying that kindergarten mentality cakes oh good stuff we were talking about that earlier Jeff had not seen the cakes before and was was quite amazed today no I think that's an industry-first actually good well be yeah announcements today you know that's if so you guys had some you're gonna transform an organization you got to have mobile I mean the whole world to go on mobile five billion devices and and growing what you guys announced today <Fred> well we announced the ability to run all of our applications on the iPad and you know I think people's reasonable expectations these days are that they should be able to manage anything anywhere anytime using the device that they currently have now I I like to think of an iPad as something that you use when you're pretending to be attending a meeting or when you're pretending to be watching TV with your family and when you are pretending to do that it'd be nice if very efficiently and very effectively you could manage whatever you needed to manage to get your job done and so today what we've announced is the ability to run everything that ServiceNow has on that iPad  <Dave> yeah I mean it seems to mobile is basically a fundamental delivery model and maybe even the main delivery model going forward wouldn't it be I <Fred> I think it will be a main delivery model and it's a it's a user interface that that requires complete rethinking about how you're going to do things you know for the longest time we we looked at screens with 24 by 80s you know these character screens and then we got big pixel monitors and then we got bigger pixeled monitors and we got very accurate Mouse's and everything got small and got hovers you've got you know this massive amount of data and now the form factor is completely shrunk and you're looking at this as my major input device so how am I going to get you know everything I used to do with a mouse where I'm hovering over things to see what they do or I'm touching you know 16 by 16 pixels which you by the way you can't hit with your fingernail how am I going to get all of that stuff how am I gonna be able to work with all that stuff using only my thumb or thumbs so how are you specifically taking advantage of that smaller form factor and you know the feature sets that you see in things like iPad <Fred> well I think it's a matter of rethinking so we're trying to get the user to be to be able to accomplish their task by doing considerably less work and one of the things that our system is actually very comprehensive it's very big and we create in the browser and our first user interface it was really created in 2005 we treat all the elements of the system equally so now what we've done in the in the mobile which I think is very unique it does MySpace I mean Facebook doesn't have this Lincoln doesn't have this we know exactly what you do as a user and we remember those things that you do edit of Li and so we're able to create shortcuts or we're able to remember the system is able to remember what you do and then very quickly present you back with those tasks which are repetitive so we're trying to simultaneously compress the information and reduce the interactions yeah so that doesn't sound trivial it sounds like there's some secret sauce behind that talk about that a little bit <Fred> well it's not trivial and it's a there there is secret sauce but it does it just requires you to rethink and for me you know if you if you read the jobs biography there were a couple of interesting things in their number one when he met dr. land they had both agreed that everything that had been invented was going to be invented had already been invented right the other thing that they that they pretty much agreed on are what job said and a quote that I've used for years is that great artists copy good artists copy and great artists steal and I've been a thief all my life I just I'm gonna admit it right here it's not on camera live and so what we do is we go ahead and take a look at who's doing this great Amazon is doing it great Zappos is doing it great asan is doing it great you know we and we capture those ideas and then what they meant by great artists steal is that you take them and you reformulate them for the task that you're trying to solve for the problem that you're trying to solve and the rich the artist won't they probably the original artist probably won't even recognize that as their work but yet they're they're deeply inspirational to us an artist so do you fancy yourself as a bit of  <Fred> well I think it's interesting  down down the road and you know to I was watching the Bellagio fountains create something like that if you think about the physics and the art that had to go into that to create that beautiful masterpiece you know it's not just a painting right think about the physics that goes on to shoot something seven its water seven hundred feet in the air and then cut it off instantly and have that all choreographed I mean it's phenomenal amount of engineering but it took also a phenomenal amount of art just to make that interesting so that we were we actually stood there in rapt amazement of you know look how all this is choreographed so yes I do in fact I don't think I take exception to the term engineering software engineering I don't think we haven't progressed to the point where this is an engineering this is this is an art this is a craft you know it's something that people practice and we try to get better at it and better at it and better at it but I don't think it's anywhere near an engineering discipline <Jeff> yeah the other interesting from the jobs book that I never really got until I read the book was like the iPod shuffle because when I first saw the iPod shuffle and you can't do anything you can't manage your playlists on it you all you can do is change songs I don't get it and then in reading the book as you just said you know what is what is it you're trying to accomplish with that form factor right and don't just automatically try to replicate what you can do a one form factor to another form factor but really rethink what's that application and it sounds like you're kind of taking advantage of that opportunity as you take the app to the mobile space into the iPad specifically to rethink what is the best use case for that platform you'll see tomorrow the iPad was really  <Fred> that's right and as as the inspirational first step that we're taking toward a totally mobile app and just like the Apple evolution of building all of this note wonderful new capabilities into iOS and then bringing them back into OS X we're going to be doing the same thing so you'll see tomorrow on stage not only in an iPad app but you will see a native iOS app running and you'll see that it does even more things than the iPad app does and much faster it's a wonderful user experience and those those notions will be also coming back into the browser etc the same way that apples been bringing a lot of the capabilities of iOS back onto OS X <Dave> I was talking to an IT practitioner last month at a large grocer and I asked him what's your what's your biggest challenge what excites you the most and he said the same thing he said both of X what's my biggest challenge is embracing all this pressure from my users for mobile and that's what excites me the most because I have a mobile addict I got in it pulls out all those devices so how do you see this announcement within your user base changing you know the lives of IT  prose.    <Fred> well it'll you know technology since the dawn of time has been used really for two things it's been it's been used to streamline make make tasks more efficient and more streamlined and it's been used to create business differentiators and so our our product really is about process and moving process through an organization and so we want to streamline that as much as possible so if I can we do things like change management change management has multiple levels of approval if I can get it to the point where a manager can pull his phone out of his pocket and do five approvals between meetings he's become significantly more efficient right the changes are going to be done in a more timely fashion and the bottom line improves it's as simple as that <Dave> yeah it's interesting we were those of you watching no we were earlier the today broadcasting from sa P sapphire event and if you go to sapphire are you here to to get huge doses of two things one is Hana of course which is there in memory database but the other is mobile he's all you hear and it's interesting to hear you guys talk about the ERP of IT and your si PE they know the poster child for ERP and all their customers are going to mobile whether it's retail manufacturing you know across the supply chain and so it sounds like you've got sort of similar mentality but more focused obviously with it within IT but of course now you're also reaching beyond IT do you see you're a mobile app a push going beyond the IT community <Fred> yeah absolutely you know our underlying all of our applications we have a platform that say it's a forms based workflow platform that's really purpose-built for something that we would characterize as a service service relationship management so pretty much any request response fulfillment type workflow can be handled by our platform and what our customers have done over the years is create different applications that help them streamline that workflow typically that workflow is handled by by people creating a spreadsheet emailing it to somebody else having a TA back perhaps they built a Lotus Notes app but yes everything that that that or I will say that our platform usage has been expanded by our customers sometimes beyond our wildest dreams and and we love it so you talked about you know some of the greatest artists we stole rights of and so now you guys put up this platform I've said a number of times today it's not trivial to it to actually get a CMDB working in the way that you wanted to get it to work so now you've had this platform out for quite some time your successes started to you know you get a lot of press people are starting to see it do you worry sometimes that people gonna say okay I can do that too I'm gonna I'm gonna you know rip it off what gives you confidence that you can stay ahead of those those thieves out there <Fred> well I have great confidence in that you know we have a very broad base of applications that are very deep in functionality but if that's really something that you want to happen yeah because you want some young people with fresh new ideas to try to unseat you because they will come at the come at this from a completely different perspective and a completely different angle and they will do things that you never thought of and so the race is then on are they going to become more relevant than me or am I going to be inspired by their ideas incorporate them into our platform and stay ahead of them see welcome that all right absolutely welcome back yeah we we wouldn't be where we are today if Edison and Bell weren't weren't the jobs and gates of their time I mean they had just and I think jobs and gates as well right they had this great rivalry that really caused technology to move ahead a lot faster than when it was just I be am selling mainframes and so you need those rivalries you need that you need that competition you know I'm I'm watching these young guys from asana it's a great little platform for for tasking and you know they came out of Facebook they have a very Facebook mentality and they have phenomenal ideas and believe me guys from asana I'm watching you those are just that's where great ideas come from >> <Dave> Wow we always like to say we love sports analogies here in the cube and Jeff your kids are into sports well as our mind you always want to see and play that more competitive you know environment it sounds like Fred you have the same philosophy yes very much so yeah excellent all right Fred well listen we really appreciate you coming by now you come back Fred's gonna be back again tomorrow we're gonna go through the story of service now that's why we really didn't touch up on it and in any kind of detail today but to it but but but Fred actually started the company we give him a little preview Fred so you started the company really not to go solve an IT service management problem right you came up with this sort of idea this platform and and then you you that was really the first application that you developed right up a step in for that oh great you see give us a little tidbit we're gonna back >> every day I wake up that's all I really >><Fred> I've been a programmer now for 40 years want to do why do I program because I want somebody to take a look at the technology that I build and say hey that's pretty helpful I like that I can use they're gonna put that in my fridge fridge so the real strategy behind the company was to build some software that somebody wanted that hopefully they would pay me so I could build more software that was the entire strategy and so you know on one hand I love technology and on the other hand it really irritates me when it makes me feel stupid or it makes other people feel stupid so what I wanted to do was to create an enterprise platform that people could use and they would feel empowered they could walk up and use it like they'd walk up and use an ATM like they'd walk up and buy something from Amazon etc so a completely you know consumer eyes thought process and then that was the thought process really in O 3 and no 4 and then what we do really figured out was that a platform is a very hard sale you know it's tough to convince somebody that they should take this it'd be like selling you an Intel processor and telling you can do anything you want right I want to solve a business problem and so we decided to go after the ITSM space first it was a space that was very underserved very lucrative and and growing significantly <Dave> amazing so so join us tomorrow we're gonna Fred back on and we're going to here this story the founding story of ServiceNow and how we got to where we are today so Fred thanks very much for coming on and sharing the news and I'm gonna change it all by tomorrow good all right so so keep it right there I will be up next we've got Douglas Leone coming on which is a partner at Sequoia Capital and and and one of the better-known DC's out in the valley so so keep it right there will be back with Doug just in a minute this is ServiceNow this is the cube this is knowledge right back