>> Announcer: Live, from Boston, Massachusetts. It's the CUBE. Covering ZertoCON 2018. Brought to you by Zerto. >> This is the CUBE, I'm Paul Gillin. We're here at ZertoCON 2018. Final day of ZertoCON here in Boston at the Hynes Convention Center and on the stage this morning with John Morency from Gartner was my next guest Jayme Williams, Senior Systems Engineer at TenCate talking about your experience with Zerto. Jamie, welcome, thanks for joining us. >> Jamie: Thank you very much. >> I'm sure a lot of people haven't heard of TenCate although it's a very big company, tell us what the company does. >> We are a multi-national company, we are developers, processes that produce, one business entity, protected fabrics, we also are in artificial turf, also advanced composites, things like the Mars Lander, so TenCate actually has material on the planet Mars right now. So, we're a multi-national, diverse company, based using in textiles and textile processes. >> Very cool and you're also a multi cloud company from an IT perspective. One of the things you talked about this morning was moving to a current federation of seven different cloud providers I think you said you use. What is the strategy and the thinking behind that. >> So, we're shifting our model right now, we call it disentanglement, we're going from regional setups to where we were the AMERS the EMEA and APAC, rather than regional, we are shifting each business entity to a global, so each one of those global business units, we had to disentangle, move from our current infrastructure to a new infrastructure. We guide them, we try and help them and tell them what would be best suited to them, but some of them went with private cloud, some of them are using public clouds and we have to disperse that infrastructure amongst whatever they so chose and help them along their journey to become a stand-alone business entity across the globe. So, that could be a AWS, it could be Azure, all of them are going to Office 365, but leveraging the technology to best serve the purposes of that specific business unit globally rather than regionally. >> And then it's your job at the back end to federate all these services that many companies are just now beginning to think about adding a second cloud to their portfolio. What advice would you give a company that's looking at moving to multi-cloud? >> Very strong, knowledgeable partners that you can actually become friends with and have them on speed-dial on your hip. Conferences like this is where you meet those people, so that if you come to something here you're going to to run into somebody who has the same struggle as you or you can help someone who's going to to have the same struggle as you along the pathway. So, I think we should disseminate the information amongst ourselves in IT to help each other. It's a community of people, we've got to keep ourselves motivated and vital and relevant and the only way to do that is by building up these partnerships, how did you do it, how did I do it, share that information so we don't all have to struggle through the same exact issues as we go along the journey or the path whatever the business dictates. >> A lot of talk at the conference about resilience. What is resilience mean to TenCate? >> So, it's gone from we can do without this data for 24 hours, that's acceptable, to 12 hours, that's acceptable, now it's an always-on world, it's more and more millennial spun into the workplace too, it's a given that I can do work from anywhere, anytime, anyplace, so you've got to be resilient in your infrastructure, in your processes to make those things available to them, so they're basically our customers as an IT organization saying, "Here's the services we're offering to you, whether it's Office 365, or an on prem business process, we've still got to guarantee that workers and people and colleagues can get to these services, so resilience is always having that service on whatever SLA that has to be implemented in order to meet those things and make them available to the workplace, the business flows, making money, we're profitable and we're on the goods with the P&L. >> Now, obviously Zerto has been important to your IT strategy, talk about your use of Zerto and what value it's delivered to your organization. >> So, we were an early adopter of Zerto, we weren't the first by any means, but we were an early adopter. When we started our cloud strategy we had a meeting, globally, TIO says we are going to the cloud, to the cloud and beyond. I called Zerto, who was implemented just for the Americas at that time and said, "What's the cloud? What do you recommend for the cloud?" And they actually came at that point in time and said, "We have some partners we're working with, one of them happens to be the data center that you're in." So, they got me linked up, that was my first step into talking about discovering what is the cloud using Zerto as the reference, those partners again, those friendships that say utilize these guys. That's how we started initial getting our feet wet with the cloud, it was private, it was more controlled, it also gave us a lot of comfort. We could go to the guys there and say, "How do you do this, what happens if", all of the what if scenarios that really are easy and simple to answer and it was put in front of us by Zerto and as their product evolved, they started supporting replication into Azure, let's go to Azure then, so we started replicating to Azure, we went to Office 365, we of course still used those third party private and Zerto partners and used resources in their data centers. I think I've tried about every offering that Zerto has come out with whether it be off-site backup, 30-day journaling, if not just to see what it is, when I find out that it works, I just keep it, why it's a value-add any time they come out with something. You key-turn it, you get additional benefits, they evolve, they're agile as a company, so they can provide and support us to be agile and pass that on down the line. >> Tell me about the journaling feature that you mentioned, how do you put that to use? >> So, we had all of our VPGs setup for 30-days, so I've got enough storage on-prem to give up to do 30-day journaling like Crypto-locker, unfortunately we were a recipient Crypto-locker, so with the journaling feature, >> Paul: Crypto-locker being a prominent form of ransomware, >> Absolutely. Unfortunately, it's not one I want to raise my hand to having been witness to, but with Zerto, going back into the journal, I recovered, I think it was first hit, 10 seconds before, bring the environment back up, everybody access your files, are you good to go, we're good to go, the end user doesn't know the technology, it's not their problem, but the feeling of morale, the team, the esprit de corps from being able to say, "We've just gotten hit by Crypto, let's fell back to ten seconds before it happened and let's go back to work. >> Paul: Phenomenal. How big was the attack? >> Jayme: So, it took out a file server, so we have a DFS file server infrastructure and it had rapidly worked its way all the way down through the DFS infrastructure, so we had to recover about a terabyte file server, scale it back, bring it back up. I won't say no one was the wiser, but when you say, "Let me reboot the server, try it now." It's back up, we're not calling for tapes, we're getting it back up instantly. >> Ransomware, of course, is the fastest growing malware of 2017, what have you done internally since then to prevent a recurrence of the attack? >> One thing that we absolutely did is go back and review who has access to what, so where did it come in at, where was the entry point, what can we do to remediate these things, do specific production machines need access to talk, needed but not now, we remediate those type things, you extend the use of a product like Zerto to say, okay, we thought this was relevant, with this new information, what happened to us as the scope widened, what else do we need to conclude that we can fall back on for journaling? And there's also a credibility hit and a morale hit to the team. So there's some PR that has to be done to the corporation, to the company, to say we are doing something, you know, we took a valid hit, but we are going to keep your confidence and this is how we are going to do it, we're going to use and leverage a product and the knowledge we gained and fix it. When you show what you are doing and keep their confidence in you from the corporation. So, it's not always just technical, there's PR, confidence that you can do your job, from the businesses, there's a lot of things behind ransomware than simply decrypting. >> I do understand that you spent eight years in the Marine Corps. >> Yes, sir. >> How did this prepare you for a job in IT. >> Oh, man, always charge towards the battle. (both laughing) I don't like to, to my detriment perhaps, I don't like the way, so if something new comes out, chances are, I'm going to try it and ask forgiveness rather than permission. But, I just like to get stuff done and if I can get it done and then move onto something else and find new and interesting things to do, I'm going to play with that, if that solves the business purpose, so be it, let's implement it, let's move to the next one. So, I like change, that's why I like IT. The job is never boring because as we speak right here it's changing, someone smart is thinking of something Germanic, something that's going to change and disrupt, next week I get to go home and discover that myself, play with it and implement it possibly. So, I don't want to be sitting there dormant, this is the job for me. >> Great attitude. Jayme Williams, thank you so much for joining us. >> Yes, sir, thank you very much. >> Jayme Williams from TenCate. We'll be back from ZertoCON 2018. I'm Paul Gillin. This is the CUBE.