>>from San Francisco. It's the Q covering pager duty Summit 2019. Brought to you by pager Duty. >>Hey, welcome back there. Ready, Geoffrey? Here with the cue, we're pager duty Summit in the historic Western St Francis Hotel, downtown San Francisco. I think they've outgrown the venue. The place is packed to the gills. Standing, rolling, the keynote Really excited of our next guest. Someone who's been to this industry for awhile really done some super cool creative things. He's given the closing keynote. We're happy to have him here right now. That's Mitchell Hashimoto from Hachiko. It's great to see you. >>Good to see you too. Thanks for having >>absolutely so just a quick overview before we get into it on hot chic or for the people in our familiar >>Sure, so hospitals a company that what we try to do is help people adopt cloud, but more, more realistically, Adolfo multi cloud and hybrid cloud the real world complexities. That cloud isn't just a technical landing point, but it's really way You deliver software. You want to deliver more applications, you want to connect them faster. You want to do this in an automated away infrastructure is code of all these modern practices way. Build a suite of tools Thio provisions secure, connect and run those applications for separate products that we sell that you could adopt separately. Good mix and match. That's That's what we've been doing for a long time. Based on open source Software, Way started purely as an open source community and have grown into an enterprise cos that's that's That's the elevator pitch. >>No, it's great, but it's a great story, >>right? Europe, Europe in Seattle got some access to some cloud infrastructure and really solve your own problem. Figured out other people of that problem and then really built a really cool, open source kind of based software company. >>Yeah, I mean, I think the amount of people that had the problem I was facing personally was orders of magnitude more than I expected. I've told other people we never expected to start even a business around this. It was just scratching and building technical solutions. But a CZ, as we sort of worked at startups, started talking a bigger and bigger companies. It just kept everyone kept saying, Yes, I have that problem and it's only grown since then, right surprising, >>and the complexity has only grown exponentially before. The you know, years ago, there was this bright, shiny new object called a W s. I mean, I love Bezos is great line that nobody even paid attention. You have six or seven years. They've got a head start and kind of this Russian. Now there's been a little bit of a fallback as people trying to figure out what to go where now it's hybrid cloud and horses for courses. So a lot of great complexity, which is nothing but good news for you. >>Absolutely. I told this story before, but our first year incorporated company I actually got hung up on by an analyst because I said way we're trying to solve a multi cloud problem and they said that's not a real problem when it will never be a real problem. They hung up on me on it was a bet, then, and and I think they're the expectation that was it was gonna be Eight of us is gonna be physical infrastructure and the physical infrastructure days were numbered. It was gonna get acts out. It was just gonna all go to eight of us and our conviction was that you would have both forever and or for a very long time. And then people like Azure, Google and others would pick up and and that's been true. But I think what we didn't expect, the complexity that got introduced with things like containers in Kubernetes because it's not like Clouded option finished in the next started It all came at once. So now Riel Cos they're dealing with the complexity of their still trying to move the clouds. They're trying to get more out of their physical infrastructure, trying to adopt kubernetes. Now people are starting to peck at them about server list. So there the complexity is is a bit crazy and review our job trying to simplify that adoption make you get the most out of >>right. And that was before you could get a piece of Ian where inside of AWS, get a get a piece of the Google Data Center inside your own data center. So it just continues to get crazier. >>Yes, yeah, So you're giving a closing keynote on a >>new project. You're working on fault, and it's an existing project. Justin cry. They're old, but but I think you talked about before we turn the cameras on. It's really more of a kind of an attitude in a and a point of view and a way to go after the problem. So I wonder if you could kind of dig into a little bit of What did you see? How did you decide to kind of turn the lens a little bit and reframe this challenge? Yeah, >>I think the big picture of story I'm trying to tell him the keynote is that everybody? Anything You look around the technical nontechnical, this table, that glass. Like everything you look at, it trickles back to the idea of one or a small group of people, and it takes an army to make it show up on this table. But it starts by somebody's vision, and everything was created by somebody. So I'm talking about vault, something we made and, you know, why don't we create it? And why do we make it the way we did? And you know, another thing I say is people ask, Why did you start hot record for having this vision? Something I constantly told myself was wine on me. I get someone's gonna do it. Why not make it? Could be anybody, like I'll give it a shot. Why not? And Bolt was that way. We Armand. I'm a co founder. Way took security classes in college, but we don't have a formal security background. We didn't work in security in industry. So the odds of us launching a security product that is so prevalent today whether you know it or not, it's behind the scenes very prevalent were stacked against us. How did that happen? And that's that's sort of what I've been going to talk about. >>Let's go. But do >>dive into a little bit on the security challenge because it's funny, right? Everyone always says, Right. Security's got to be baked in and you've got these complex infrastructure and everything's connected with AP eyes, the other people's applications and, oh yes, delivered through this little thing that you carry around. And maybe the network's not working well or the CPS running low are You're running iPhone five. And of course, it's not gonna work on most modern app. Yeah, bacon security always do, but that's easy to say. It's much harder to do, you know. Still, people want to build moats and castles and drawbridges, and that's just not gonna work anymore. >>Exactly. So you exactly hit upon the two major issues that we recognize there felt we recognize. One was that a lot of people were saying it. Very few people were doing it on. The reality was it was hard to do. Everyone knew theoretically what they should do. No one, no one thought. Oh yeah, saving somebody's personal information in plain text in the daytime. It's a good idea. Nobody thought that Everyone said it should be encrypted, but encryption is hard. So maybe one day, so no one was doing it. And then the other side of it was the people that were doing it where the world's largest companies, because the solutions were catered towards his mindset of of castle and moats, which works totally fine in a physical tradition environment but completely breaks down in a cloud world where there is no four perimeters anymore. It's >>still there, There. >>You're one AP I call away from opening everything to the Internet. So how do you protect this? And we've seen a lot of trends change towards zero Trust and ServiceMaster Mutual feel like there's a lot of stuff that happened way sort of jumped on that. >>Yeah, so So you're using, like, multi level encryption, and I've read a little bit on the website. It's way over my head, I think. But, you >>know, the basics are just making kryptonite. Christian makes security, cloud infrastructure, security approachable by anybody and a core philosophy. Our company, Hashi Hashi Hashi. My name means bridge, and that is a core part of our culture. Which is you can't just have, ah, theoretical thing or a shiny object and leave people hanging. You gotta give them a bridge, a path to get there, right? And so we say, with all our technology, one of the crawl, walk and run adoption periods and with security it's the same is that to say you're secure means something totally different everybody for a bank to be secure, it's a lot more than for a five person started to be secure. So how do you give somebody a solutions they could adopt? Check the security box for themselves at every path of the lake, and bald is one of the tools that way have individuals using it, and we have the world's largest companies, almost 10% of the global 2000 paying customers evolved many more open source users on its scales the entire spectrum. >>Wow. So you keep coming up >>with lots of new, uh, new projects as we get ready to flip the counter to 2020. What are some of the things you're thinking about? >>I think the big one, you know, that our focus is right now is service. Miss Vault is we're big enough company now where we always have teams working on every every one of our projects we have release is going out. The thing we've been talking about the most is the service mess thing. I think Cloud as a mainstream thing, Let's say, has has existed for seven or eight years. It's since it's been released. It's been over in almost 15 but as a thing that people have, that is a good idea. Seven or eight years and you know we've touched security. Now we've touched how infrastructures managed touch developers. I think a place that's been relatively untouched and has gotten by without anyone noticing has been networking and network security. They're they're really doing things the way they've always done things, and I think that's been okay because there's bigger fish to fry. But I think the time has come and networking as a bull's eye on it. And people are looking at What is networking mean in a cloud world and service mash appears to be the way that is gonna happen. Way have our own service mess solution called Council on Our Approaches Standard Hasta Corp. It's nothing new. It's We're gonna work with everything containers, kubernetes, viens physical infrastructure. We're gonna make it all work across multiple data centers. That is our approach service fashion, solving that challenge. >>What's the secret sauce? >>I mean, it's not that secret, right? >>It's just building. Just execute. Better understand that this header >>JD is the problem, right? Right, I said, This is our keynote a couple weeks ago that there are a lot of service messes out there, and nine out of 10 of them are solving a solution for a single environment, whether it's kubernetes or physical environment. And I think that's a problem. But it's not the problem. The problem to me is how do I get my kubernetes instances pods to communicate to my NSX service is on my physical infrastructure. That is the problem as people, whether that's temporary, not and they intend to move the communities or whatever. It's that's the reality. And how do you make that work? And that is what we're focused on solving that problem >>just every time I hear service mess. I think there was a company a while ago that sold the CSC. Probably like 2013. Didn't really get into That is a as a good, happy story. But they were early on the name. Yeah. Yeah. So last thing pager duty were Pedrie. What? You guys doing a page of duty? >>Sure. So we've been I've actually been a paying customer pager duty since before we even made this company in my previous job was a customer wear now, still customers. So we still use it internally. But in addition to that way, do integration across the board. So with terra form our infrastructure provisioning tool way have a way to manage all pager duty as code and as your complexion pager duty rises instead of clicking through a u. I being able to version and code everything and have that realize itself and how he works very valuable from like a service MASH consul standpoint. Hooking in the monitoring to the alerting of Pedro duty is a big thing that we do so tying those together. So it's very symbiotic. I love pager duty as a user and a partner. There's a lot here. >>Yeah, is pretty interesting slide when Jennifer put up in the keynote where it listed so many integration points with so many applications with on the outside looking in and you're like how you're integrating with spunk, that making how you're innovating with service. Now that doesn't make any sense. How Integrated was in Desperate. These were all kind of systems of record, but really, there's some really elegant integration points to make. This one plus one equals three opportunity between these applications. >>Yeah, I think it's very similar to the stuff we do with Walton Security. It's like the core permanence. Everybody needs him like with security. Everyone is an auto. Everyone needs traceability. Everyone needs access control. But rebuilding that functionality and every application is unrealistic. And paging and alerting an on call and events are the same thing. So it's you'd rather integrate and leverage those systems that make that your nexus for that specific functionality. And that's where Page duties. Awesome way. Step in, >>which was always great to catch up. Good luck on your keynote tomorrow. And really, it's a really amazing story to watch that you got You guys have built >>Well, thank you very much. >>All right. He's Mitchell. I'm Jeff. You're watching the cue. Were paid your duty, Simon in downtown San Francisco. Thanks for watching. We'll see you next time.