>> From Mountainview, California, it's The Cube, covering the 15th annual Grow! Awards. Brought to you by ACG SV. >> Hi, Lisa Martin on the ground with The Cube at the 15th annual ACG SV Grow! Awards. At the Computer History Museum in Mountainview, can you hear the buzz of 230 plus attendees behind me? I'm very pleased to welcome one of the ACG SV board members Dr. Shampa Banerjee, technology executive, and chief product officer at Eros Digital. Shampa, thank you so much for giving us some of your time this evening. >> Thank you, it's a pleasure. >> So lots of great, innovative, and inspiring conversations, no doubt, going on behind us. >> I'm trying to listen to it. >> Yeah, so talk to us a little bit about Eros Digital, who you are, what you do. >> So Eros International is the largest studio in India. It produces or distributes around 60 to 70 percent of the films made in India, Bollywood films. So I run the streaming platform, the Netflix for Bollywood, that's what I call it. >> The Netflix for Bollywood, I love it. Now, tell us more about that. >> So, you know, it's a streaming platform, a lot of the titles are from what we produce. A lot of the titles we lease from other production houses, and that is the entire technology platform, and then how do you get to the, we connect the consumers, rather, to the entertainment, right? So we like to help them discover, we help them indulge in the whole experience, and then as they keep coming to us more and more, we personalize the experience for them, so that's really what we give them. >> You know, personalization is so key. We expect it right in our lives, and whatever it is that we're doing, we're engaging with an Amazon or a Netflix or at Eros for example, we kind of now expect that. We're sort of demanding consumers, right? We expect them to know what I want, just what I want, don't give me any things that I don't want, so is that one of the things that you've seen, maybe surprising in your career, is this increasing demand for personalization? >> Absolutely, because, you know, there's so much content out there, so much information, and unless there's a filtering mechanism that makes sense for you, people don't want to, you know, it's very hard for them, so they want you to do the work for them. It's entertainment, right? So absolutely. Everyone kind of expects it. It's not said. It's not explicit, but that's the expectation. >> And obviously, with the goal of delighting and retaining those customers, you as the chief product officer have to listen and react to that. >> I spent, I'll tell you a short story. I spent once a month going through all the customers' comments in different platforms, right? And one of the stories I read was this 17-year-old French gal in Paris, she loves watching Bollywood because she was suffering from leukemia and after she gets a treatment, she comes home, she wants to watch something that makes her happy, and we had some issues with that subtitles, and she was having a problem watching our movies and she begged "Please bring them back". And I ran out of my office, went to my team, and I said, "Guys, this is who we wake up for every day. We give her joy, we give her pleasure." So to me, that's how listening to the customers to me is primary, to me they are my biggest stakeholder, and I've told the CEO and founder that, look at the end of the day, I leave and argue with you if it doesn't serve my customers. That's what I believe, listening to the customers, listening to them, understanding, of course, we do a lot of data collection and we look at what we are doing and the patterns, and based on that we make modifications, we test different things to see what makes sense, what's working, and what's not working, because people don't always tell you, and even if you ask them, they're shy to tell you. But then you can see what they're doing, and that's an indicator. >> Well that makes you feel really good, seeing and hearing and feeling the impact that you're making, and speaking of impact, you have been, in the last minute or so that we have, you've been on the board of ACG SV for about the last five years. We're here tonight to honor Arista as the Outstanding Growth Award winner and (mumbles) Technology as the Emerging Growth winner, but really quickly, what makes ACG SV worth your time? >> So ACG honestly is a fantastic organization and you know, living in the Bay Area, there are many organizations, there are many events that are always going on, you know. ACG has been a place where I've seen it's a very, very, very, very diverse organization, of course I still wish there were more females, you know, but it's a very diverse organization, people of all ages, people from different walks of life, from different kinds of companies, you know, and people are very, very collaborative and help each other to do business. I've become personal friends with many of them, but the main thing is, you know, you come here, if you're new to the Valley especially, whether as a company or as an individual, this is one of the best places to come to because it's not too large, it's not too small, it has the right number of people, and it helps you quickly on board. They'll introduce you to people, introduce you to events, they give you what you need to kind of get started. So to me it's like, when I joined, I joined before I was on the board, almost, I don't know, seven or eight years ago, and I've seen this whole thing transform and it's just an excellent, supportive, the people are very open-minded, great ideas, and it's just an excellent organization, love it. So it's worth my time, you know, to take the extra hours, and I would love to see it get even bigger and more diverse and more interesting. >> Well it sounds like, I love how you kind of described ACG SV as being that Goldilocks type of organization, not too big, not too small, just right, but we thank you so much. I wish we had more time to talk, as a female in technology, but we'll have to have you back at the studio on The Cube! >> Thank you so much. >> Thank you so much for your time. For The Cube, I am Lisa Martin. Thanks for watching. (music)