(bright music) >> Hey, welcome to this "CUBE Conversation." I'm your host, Lisa Martin. I've got two guests from NETSCOUT here with me today. Eileen Haggerty joins us, the AVP of Product and Solutions Marketing and Jason Chaffee, Senior Product Manager. We're going to be talking about the importance of quality end user experience with UC&C, Unified Communications and Collaborations services for something that will be near and dear to all of our hearts, employee productivity. Eileen, let's go ahead and start with you and the impact of COVID on UC&C, what has it been? >> Oh, Lisa, great question, because we really have seen an evolution in the importance and reliance on UCC. COVID would not have allowed us to go to work, do business continuity, any of those things had it not been for strong communications platforms to help us do that. And in fact, really the hero of all of this has been what's called Unified Communications as a Service or UCaaS. Enterprise businesses really depended entirely on the communications between the home office and the employees remotely. This is also known to be the way we all went to work. It was no longer a car. We picked up the phone basically or the computer. So Zoom, WebEx, Teams, Google Meets, they've all become household names really over the last two years. That's kind of exciting for them. And businesses during that period of time expanded their tools to keep business running and employees in communication using these very platforms, and we'll refer to this a couple of times during this conversation too, Lisa. We did a survey at the end of 2021, IT leaders, about their use of UCaaS and UCC during this period of time. We found that almost of them had used collaboration tools, and in fact, added to their arsenal of tools during this period of time to such an extent that they're now ranging, the majority of them, between three and nine different platforms that their corporate employees use. This became unwieldy, of course, during that time, and so their strategy going forward is going to be to reduce some of that number, but pretty interesting details. >> Yeah, between three and nine is a lot, and certainly, UC&C became a lifeline for all of us, professionally and personally. Even my mom learned how to use Zoom during this time. I was pretty proud of helping her with that. But, Jason, talk to us about all these new communication services. We're completely dependent on them, but overall what have you found out in terms of how they worked out? >> Well, to be honest with you, I think from the IT organization, it's been a challenge. It's been difficult. I think every IT organization is really motivated to ensure the quality of the services throughout the whole company, but as you can imagine, the increase of these communications Eileen just talked about during the pandemic is just significantly increasing the number of IT help desk tickets that have come through. And in that survey that Eileen just talked about, in fact, a third of those that responded said that 50 to 75% of their help desk tickets right now are related to UC&C or UCaaS services, and in fact, they say that over half of them have said that they get those tickets at least once a day, if not multiple times a day. And I think another big aspect of this that's been a challenge is everybody working from home now and the whole hybrid environment, and IT teams are really trying to understand and make sure that they get the same delivery of services if they were in the corporate headquarters, and I think they felt a loss of control and visibility in the services that are being delivered. I think the other thing that came out of this survey was about 25% of those said that they could get these issues if and when they happen, resolved in just a matter of minutes, but most said that it can take hours or even days to get through those, and that's obviously a really bad look for the company and really hinders productivity. So overall, I'd say it's been a challenge. I think as this onslaught of services that have come through and hampered and that everyone's trying to manage and get through, along with the lack of visibility when everybody's working from home. Of course, it's been fantastic for those of us that are working from home and made everything easier, but I think it's just made it that much more difficult for the IT teams that are trying to manage this new environment. >> Right, definitely difficulty behind the scenes there. You talked about the 25% of IT organizations being able to resolve quickly, but that leaves 75% of organizations where it takes more than a few minutes, and I can imagine individually, that might not be a big impact, but, Eileen, overall if it's taking more than a few minutes to resolve UC&C IT help desk issues, what's the overall impact to a business? >> It can be significant, and we hear a lot of little stories sadly sometimes on Lester Holt's evening news, but really what you are looking at here are longer periods of time where employees can't talk to each other. We've got email. We can probably compensate a different manner, but when it happens to be your customers not being able to talk to customer service reps in the contact center, couple of hours, that can be a big issue. Partners and suppliers who might be trying to get you important information very quickly. Maybe it's a supply chain issue item that they want to alert you to that you need to act on. That's a long period of time. And I think it's kind of important here to call out one special group, and that would be corporate executives. I think we've all heard about these big town hall meetings that corporate executives may be holding with employees or investors and all of a sudden their UCaaS support freezes, or it doesn't connect the voice in the video, and all of a sudden, you've got a very embarrassing situation. It really gets the attention of the public. Losing communication for a couple of hours, bottom line, it is going to impact productivity, customer service, and it could impact reputation, especially with those social media influencers that we all both favor and fear. So, when we were talking about our survey results, that is actually a top concern of IT executives, that productivity will get hit if communications problems do exist. So I think really ultimately for all of us in the business, disruptions and communication, it's going to be bad for business, any length. >> It is bad for business at any length, and that's a huge risk for businesses in any industry. I've been on those executive town halls where video wouldn't connect, and you just think, as much as we wanted that human connection during this time, and you couldn't get it, it made the the interaction not as ideal and obviously a risk for the organization. So, Jason, how can IT then jump in and resolve these disruptions faster, because time is of the essence here? >> Well, yeah, exactly. As we've discussed and Eileen just talked about, I think resolving issues quickly is really the key. I think we all know issues are going to happen, they just will, but it's really the IT team that can solve those the fastest is the team that's going to win, and so I think that's really the key to all of that. And one of the things that comes out of that is, again, from this survey is that only about 54% of the respondents said that they felt confident that they could understand root cause and be able to get to those issues quickly, which leaves about 43%, almost as many, that said they were less than confident or somewhat confident in finding that root cause, and so I think that's really the key there is really having the confidence to be able to find that, and to get that confidence, you need to be able to understand root cause quickly. And in order to get that, I think you need a combination of two things, which is passive, packet-based monitoring as well as continuous active testing or monitoring of those solutions. So, what I mean by that is being able to automatically and continuously test these services, even if nobody's on the system and nobody's on trying to make a phone call. So you have somebody who's trying to host, an active agent that's trying to host a meeting and others that are trying to join the meeting and sending an audio and sending and receiving video and looking at the measurements and trying to take all of that data in to really proactively understand what's going on and doing this every 15 minutes or every once an hour to really, again, get ahead of things before they become a problem. But I think beyond that, it's really about being able to take that data and the packets from those transactions that you were just testing and be able to trend that data and define problems and diagnose issues proactively. Again, as Eileen just said, before the CEO gets on there and tries to make his town hall call, so that that's really important to be able to solve those things more quickly. I think it's really a combination of a passive, scalable monitoring solution along with scheduled automatic testing of those, and along with the packets that go with that, that's really a combination of both. It's kind of a best of both worlds in order to get those things solved quickly. >> To get them solved quickly, I want to go back to something that Eileen said. You mentioned the word 'confidence,' and that I think it's important to point out that you're not saying that trivially, that IT needs to have the confidence that it has the right solutions in place to discover these faster. Eileen, from your perspective, talk to me about what that confidence means to IT and how it can shift up the stack to the C-suite. >> You know, honestly, processes and policies in these organizations are critical. They need to be able to notice when the trouble ticket comes in, and there's a lot of 'em, let's face it, and they're coming from all kinds of locations. Now, it's some of the remote offices. Some of 'em are still people at home. You've got to be able to know where to turn, what screen to use, what tool to adjust, what workflow to process, and that does come with practice, but it also comes with a solid set of tools and visibility strategies, and then you follow that process through, you work together. Maybe the voice, people in the network, people have to work together, maybe the cloud people, 'cause it's a contract with UCaaS, work together, gather the evidence and pinpoint the solution that's going to fix the problem with those locations. And it is, it becomes then a confidence builder, proof points. >> Right, proof points are critical. So, the solution that you both talked about, Jason, you elaborated on this, I'd love to get some real world examples. Tell me how you've seen this in practice. Jason, we'll start with you and then, Eileen, we'll go to you. >> Okay, yeah, great, I was just thinking of one that we had that really was one of the largest insurance companies in the country, if not the world, and when the pandemic hit, they suddenly had to send everybody home, and this is the lifeblood of their company, the contact centers that are answering these calls and the ones that were processing these claims. And as everybody went home, their strategy really was to actually go buy new laptops for everyone and implement VPNs that had a little bit of, but not fully and then implement SD-WAN, and so they had all of this traffic going over VPNs and through SD-WANs and new UCaaS solutions and all of this and what they quickly learned and found out was they just didn't have the visibility to be able to fuel, again, that word confidence that they were serving their their customers very well. So, they actually implemented one of our solutions and put these agents out at all their different desktops and started watching and doing these proactive calls and making going through the meeting life cycle and actually testing the bandwidths of their SD-WAN and ensuring all of those services. And what they found was they were able to solve some of the solutions that are even harder to solve normally, because it was affecting some users, but not all of them, and that's often harder to try and get their arms around. And so as they continued to do this, and just got their arms more around it and got more visibility, they really feel like everything's under control. And as of now, they're actually planning on leaving all those users working from home now, because they can actually ensure the same type of experience for both the users and for their customers as if those people were working from their corporate headquarters. >> Jason, that sort of sounds like a bit of a COVID silver lining. >> (laughs) Yeah, I think so. I think a lot of us actually started working from home and so there was kind of the silver lining of flexibility for the employee, but for the customer and the company itself, they learned this new visibility and this new way to ensure that across everywhere, wherever they may be, and I don't know that that would've come out without the COVID silver lining, as you just said. So I think it was something that really came out of it that might've been a good thing. >> And there are a few of those, which is nice. Eileen, talk to me about some of the experiences that you've had. What have you seen out in the field? >> Yeah, we have one really terrific energy company that was talking with us the other day, and their employees use Microsoft Office 365 which has the teams collaboration and communications system with it. And, what they've been doing for those at-home employees was configuring tests on their works stations, much like Jason explained, but it mimics exactly how an employee might be making their call and joining the sessions from video to audio, to going through login and log out. What's interesting is, and this is a compelling differentiator, a lot of tools may just watch traffic as it's happening, and certainly that's a value, but these tests even run when our agents are asleep. And what that does is these are all 24 hour a day businesses, and so maybe they have followed-the-sun contact centers or whatnot and something's happening in one part of the world, but then it's rolling to others, and we have all heard those disaster stories online when we wake up and we're hearing it on the morning news. So, if an organization can find the problem and detect it early enough and then get it when it's a few people that are involved, they can actually resolve it with our tools, find the root cause, implement a corrective action before the majority of their agents are even logging in in the morning. Nobody even knew that there was a problem overnight, because they were able to get to it and resolve it faster, and when you can do that, you're being proactive. And this, again, builds on the confidence that you get doing this kind of activity over and over and over again. But at the same time, it's also enormously beneficial from a business productivity perspective for the employees and certainly reputationally in revenue-based customer service, making sure that things are available whenever they're necessary. So, making sure they can perform their jobs, I know it sounds trite, but it's really the most critical thing we can help 'em with. >> Absolutely, 'cause I think, Eileen, one of the things that I've always thought for years is that employee productivity and employee satisfaction is directly tied to customer satisfaction, customer delight, and as you talked about, there's plenty of social media influencers who are happy to share news, good or bad, so that employee productivity is a direct relation on the customer satisfaction, the brand reputation. Jason, what are your thoughts there? >> Well, I think that's exactly right. I think it's, again, being able to continuously have your arms around that and make sure, because if you can't make phone calls or customers can't call in or things aren't working then it is, it's really a revenue impact, but it's also reputation impact, and you're going to remember that company that just didn't have their act together if you will, so I think it's important to, again, invest in this and make sure that no matter what, wherever your end users are or wherever your employees are, you're providing that experience just as if they were in the corporate office, and even when they're in the corporate office, being able to, as Eileen talked about, know ahead of time and proactively when issues happen in these very complex UCaaS and UC&C solutions that are out there now. >> And last question, Eileen for you, I imagine that these solutions are horizontal across every industry, every type of business, every size of business? >> Yeah, it's one of those phenomenon that's really critical is the ability to be ubiquitous in any environment, not being vendor-specific or dependent because now look at it, we shot that stat, three to nine different platforms in one company. If you had to buy three or nine different platforms to resolve problems, that reduces your ability to build workflows, consistent ones and know what you're doing every single time. You'd have to learn nine different platforms. That's not productive and that's certainly not realistic. So yeah, I think that this is really key. You have to be able to look at all of the traffic and be able to resolve the problems, regardless of what they happen to be running on. >> And the great thing is hearing the tools and the capabilities and solutions that NETSCOUT has to help businesses in any industry, at any size be able to identify these issues, resolve them faster and then create some silver linings. Guys, thank you so much for joining me today. Always a pleasure talking to you. This was really interesting to talk about the importance of quality end user experience with communication services for the employee productivity and of course, ultimately consumer customer satisfaction. We appreciate your insights. >> Thank you so much. >> Thank you. >> For Eileen Haggerty and Jason Chaffee, I'm Lisa Martin, you're watching a "CUBE Conversation." (bright music)

(upbeat ambient music) >> Hey everyone, welcome to this CUBE Conversation. I'm your host, Lisa Martin. I've got NETSCOUT guests here with me today. Eileen Haggerty joins us, the AVP of product and solutions marketing and Jason Chaffee as well, senior product manager. We're going to be talking about gaps in edge visibility. Guys, great to have you on theCube. >> Yeah, thanks Lisa, I really appreciate it. I appreciate the time to be able to talk with everyone. >> Good to be here. >> Yeah. All right, Eileen, we're going to start with you. Oh, what a last two years we have had, COVID, digital transformation massively accelerated, it also both changed networking dynamics over the last couple of years. How has that changed? >> Yeah, and that's the absolute truth. I think we've really seen it in the huge swings where people are performing their jobs right now. You know, I think when people went home two years ago to do their jobs, no one ever expected we where we would be two years later, right? There's really been a variety of different stages from totally working at home to now where you see an awful lot of hybrid work. People splitting their time between the offices and home. That's really where we're at right now. And in fact, some of the studies that we've been reading up on and seeing, majority of workers actually really prefer a hybrid work model, I can understand that. (chuckles) As well the managers believe they are going to have some of their employees that work from a remote location on a regular basis going forward too. So that becomes one of the biggest issues that we have to support them from an IT perspective and a corporate of going forward. One aspect was interesting, two thirds of high revenue growth companies are really embracing hybrid work. This is going to require a couple of things though. Business continuity has depended on this model now, remote workers have been a part of it and we need applications in the network to support that as well as it used to when they were all based in one set of buildings, right? So one of the things that we find IT executives lamenting, some think that they have a lot of confidence in being able to troubleshoot problems when employees are having them remotely, others are actually not quite so confident. So we're going to have to look at this as an industry and help them assure IT infrastructure and services are performing flawlessly so that the hybrid workforce can be successful. >> Yeah, that hybrid environment, it's kind of like must embrace at this point. But Jason, there brings some network complexity to this. The digital transformation was absolutely essential, right, the last couple of years for businesses to first survive and then to thrive, but network complexity has increased. Jason, walk us through what the communications path looks like in today's hybrid environment. >> Yeah, Lisa, it really has. It's just become more complex, you know, in today's hybrid environment and the whole digital transformation, there's really three areas of visibility or three location types if you will that they really need to have to focus on. And one is sort of that data center, cloud services edge and then there's the network edge. And now the ever expanding and growing client edge and really what's common about all of these different edges is this is where the traffic gets altered and crosses across those two domains or those multiple domains really. And so what happens there is those are areas where problems can occur and these are possibly, if not probably blind spots for IT. So when you think about these different edges, like the service edge, just as your private data center or the cloud where applications that are actually hosted or the network edge are going through colocations and WANs and through the internet and your typical kind of network throughout the whole organization. And then lastly is the client edge. And the client edge is again, just continues to grow. And this, people now working from home as Eileen was just talking about and remote offices or their home one day and a remote office the next day and whatever that might be and heck, they might be working in coffee shops or in the corporate headquarters. So it's just really added complexity. And as we get further away from the data center, we start to lose all of that infrastructure that we own and can control. And so it makes it difficult to really manage and understand that. In fact, I think that's probably one of the biggest consequences or challenges of this whole digital transformation. You know, it's made it real easy for those of us to work from home and all these new systems, and it's real simple to work from literally anywhere, but it's just made it that much more complex and challenging for the IT organization to really be able to manage and kind of provide that ubiquitous end user experience regardless of where the users are. You know, kind of last point, I was just thinking about this is, when you think about an organization that maybe has 30,000 employees and if 80,000 of those sudden, or 80% of those suddenly got sent home and had to work during COVID and the whole pandemic, and maybe they're hybrid now, well, that's 24 to 25,000 employees that are really key to your revenue and customer satisfaction. So IT organizations just simply can't afford not to invest in all of this and really try and to understand these complexities and make sure that everything's working the way it should for productivity for the company. >> That's a great point, Jason, as consumers, we are so demanding. That's I think one of the things in COVID that went away was patients and maybe it's slowly coming back but the customer satisfaction, the brand reputation, those are all things that are dependent on solid networking. And of course IT challenges, IT is challenged to to really smooth out those challenges. But Eileen, as employees and end users, we've faced a lot of challenges. I know I have in the last couple of years. Walk us through some of those main pain points that the employees and the end users have been through in the last two years. >> You couldn't be more on spot there. So we really haven't. The irony is all of us on this call have been amongst the ones who have probably suffered from some of these issues as well. You know, one of the things that we found during this period is all of us were coming in over VPN or on video desktop interfaces like Citrix and others. And we were connecting to data center applications and software as service apps for everything. You know, it could be customer order processing, customer records, emails, and in any time or place that we were accessing, we could have slow responsiveness, we could have log issues, we had timeouts. I think one of the interesting ones was communications apps that became huge overnight, Teams, Zoom, WebEx, and those have had issues for us too. They had connection issues, poor quality voice, terrible video. So it became a very frustrating period of time in many cases for employees, they're there to deliver customer care, protect the corporate revenue. But networks and application disruptions counter that. So leading to productivity loss, that's a big issue and a concern. And certainly one of the bigger worries is customer dissatisfaction. But I'd say, you know what's fascinating here too is IT staffs were equally frustrated but for different reasons during this period. They were combating network and application issues for these employees. And usually, they were used to everybody being in one location or to a few buildings and they had total control if you will. Now they're managing 100s and sometimes 1000s of locations known as homes and those staff members we've heard them say things like, they felt like they were losing sight of the remote workforce or simply losing control. And hybrid work models, as they become the norm for many of these organizations, groups of IT professionals still have to ensure the quality of service performance for those employees wherever they do their jobs, home, remote offices or headquarters, and for any application wherever it happens to be hosted. So this is a big challenge. >> Big challenge for IT. You talked about that customer satisfaction. Reminded me of one time I was on the phone with a contact center and I heard a dog barking in the background and I first I thought was that my dog and I thought, no, that customer contact center person is also stuck working from home. Talk about losing control of your environment. But Jason, next question is actually for both of you and Jason, I'll start with you, how does IT assure performance? I mean, it's hard to manage, talk to us about that. >> Well, yeah, Lisa, really kind of as Eileen just said, we used to all sort of be in the same common area in the headquarters. And so people, you know, the IT organization was looking at things like the data center or server farms or internet links just going into and out of the headquarters or off to the data center itself. And so, but that's just not really the case anymore. And as people continue again, as I said before, work from literally anywhere, it's just made the ecosystem that much more challenging and much more complex and bigger frankly to try to manage. And so I think what you really need to do is you see something where it's challenging because the old adage is you just can't manage what you can't see. And so that's become that challenge. And I think what you need is visibility at every edge including up to the client edge that we've been talking about so that you can do things like track and trend volumes and bandwidth and capacity and application utilization and all the different things that make up that end user experience. You need that visibility from all of those locations to really understand and see what's going on from there. >> Eileen, what's your take? >> Well, Jason makes a bunch of valid points. I think what triggers in my mind as he was speaking was that there are other enterprises that have very specific remote locations which present themselves a very different kind of importance for value of the performance assurance. There's banks. They have financial transactions that are going on there, which are instantaneous in nature or need to be for a variety of different reasons, right? Factory plants they've been now wirelessly or WiFi driven production lines. And as a result, any disruption in that production line could have it turned off for 20 minutes an hour. And that has a deep impact to the business as well. Retail stores and distribution centers. This one rings probably for everybody, 'cause during this period of time, we were all online and we were ordering things, right? And so any issues with disruptions, slow downs from those types of remote locations for touchless pickup for the ability to go to a store or get something picked up that day, this was critical. And we all know those services broke down for one reason or another and it created a bit of a problem if you didn't have the right snack for the four year old today. >> Right, definitely the four year old losing control or losing patients, the poor parent. Jason, you talked about visibility and you said something really poignant, you can't manage what you can't see, what is needed for IT to have that visibility as this environment just scattered, what's needed to effectively manage it? >> Yeah. Lisa, you know I think as you just said, and as I said earlier, I think the real key is visibility at every edge and all of the different edges that we've talked about including the home user and it's really been impractical and expensive to instrument at every one of those, especially at all the home locations which are now everybody's home work office. And you just really can't get a view into it. And of course there's some solutions out there that sort of gives you a view of what's going on, what's that end user experience. And, but it doesn't really tell you why. And I think that's one of the key components of that. So as I think about this large new hybrid ecosystem, I think there's really three main things that you need in order to do that. And the first of all, again, is that complete visibility at every edge. And to me that means a combination of both passive and active synthetic based monitoring. So you're passive monitoring where you're actually looking at the real user traffic, and detecting trends and being able to understand what's going on there. But then you also do need, there's a time and a place for that synthetic active testing where we're getting an understanding and a baseline where we're testing continuously and automatically to understand what that end user experience is and understand what performance should look like. But as I mentioned, I think that's just not necessarily enough to do just do synthetics from those synthetic locations. I think it's really key to be able to get deep down into the wire day or the packets of that to really understand why something is happening. You know, for instance, today there might be an issue and you can say, well, I see it's a DNS issue. Hey, DNS guy, go off and try to fix this and figure out what's going on. Well, again, I think you need that visibility, you need a solution that can pull the packets back and give you that combination of both of those things. The next thing I think. >> So. >> Oh, sorry, go ahead. >> Go ahead. >> Well, the next thing I was going to say that I think that's really critical and key is tools that can manage the complexity as you go across all of these. I mean, there's just so many tools out there that are, SaaS and Ucast, your WebEx, Zoom teams, all of those. And it's just frankly, almost impossible to be an expert on all of those different solutions that you might have. And of course they have their own management platform forms that make it, so you can kind of see what's going on but being able to understand and see how to fix WebEx for instance, doesn't really help you when one of your users happens to be having a problem with teams. And so I think again, you need a solution that can go across all of those different applications to be able to see what's going on. And then thirdly, I think is the key, one of the key components is service and application collaboration. And what I mean by this is you need a tool that can give you the ability to have proof and evidence that you can share with your service providers, your application providers because they're very complex, right? They all have dozens of servers in different parts of the world, in different parts of the country. And frankly, they're going to probably blame you first, they're going to say, no, this is something on your end. And it really adds to the time of troubleshooting and get resolution. But if you can actually have that data to say, hey, I can see exactly what's going on. And it's this server at this data center and it's causing high retransmissions or latency. That just makes again more of a collaborative effort but allows you to sort of put all of those things together and stop the finger pointing and blame game and be able to solve those solutions much more quickly. So again, I think it's really a combination of active and passive together all in one console or one solution that really gives you that visibility across all of the different environments that we might have today. >> All those different environments, and there still are so many. Eileen, how have you seen this? How has NETSCOUT seen this actually in practice and how have the tool that you and talked about, how is it actually helping to give the visibility, to reduce the complexity and to ensure that ultimately the end users and the employees are productive so that the customers can be happy? >> Yeah, and you know, it's interesting as he was talking, I was thinking one of the accounts that I've talked to, an organization that's based in software development and they literally have offices all over the world. The hybrid workforce model is their choice going forward. And most of those worldwide employees are part of the sales and support organization for local prospects and customers. So one of the biggest things that's critical to them is communications. And that has to be top of their concerns for quality. The other business related applications are equally important because as you're talking to them, you're pulling those services up and they are in fact using solutions for looking at those edges, the WAN links are key for visibility. They're able to look at the inbound and outbound traffic at those locations. And then what they're able to do is to do two things, one, like Jason was talking about, collaborate, work with those local WAN providers. They're all different over the world. So you really need to build a relationship with them, you have to have some evidence and they're able to do that now. It helps them cost effectively and proactively plan bandwidth changes, and that's really important too. They're also using the synthetic testing that Jason referred to. These locations have the buildings able to test for different applications that are going to be important to the business that's at that location. They do it over ethernet, so for the people with hardwired desks, they can see what the traffic experience is. And then for those that are in open spaces or conference rooms on using WiFi, they're measuring there as well. They want to make sure that no matter where you sit in the office and how you connect, the quality is the same and that's important. Bottom line, they're being able to reduce dramatically the time it's taken to troubleshoot and resolve issues as they emerge. It's great. >> That is great. And of course, as we all have that patience limitation, that speed is key there. Guys, thank you so much for joining me talking about not just the gaps in edge visibility but the ways that they can be remedied and fixed so that ultimately customer satisfaction, employee productivity, all things are harmonious. We appreciate your insights. >> Absolutely, thank you. >> Thank you. >> For Eileen Haggerty and Jason Chaffee I'm Lisa Martin, you're watching a CUBE Conversation. 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