>>Now welcome back to the Cube as we continue our coverage here. AWS Reinvent 2022, going out here at the Venetian in Las Vegas. Tens of thousands of attendees. That exhibit Hall is full. Let me tell you, it's been something else. Well, here in the executive summit, sponsored by Accenture. Accenture rather. We're gonna talk about Baptist Health, what's going on with that organization down in South Florida with me. To do that, I have Tony Abro, who's the SVP and Chief Digital and Information Officer. I have Ashley Lane, the managing director of the Accenture Healthcare Practice, and on the far end Poop Kumar, who is the VP and cto Baptist Health Florida won and all. Welcome. Thank you. First off, let's just talk about Baptist Health, the size of your footprint. One and a half million patient visits a year, not a small number. >>That was probably last year's number, but okay. >>Right. But not a small number about your footprint and, and what, I guess the client base basically that you guys are serving in it. >>Absolutely. So we are the largest organization in South Florida system provider and the 11 hospitals soon to be 12, as you said, it's probably about 1.8 million by now. People were, were, were supporting a lot of other units and you know, we're focusing on the four southern counties of South Florida. Okay. >>So got day Broward. Broward, yep. Down that way. Got it. So now let's get to your migration or your cloud transformation. As we're talking about a lot this week, what's been your, I guess, overarching goal, you know, as you worked with Accenture and, and developed a game plan going forward, you know, what was on the front end of that? What was the motivation to say this is the direction we're going to go and this is how we're gonna get there? >>Perfect. So Baptist started a digital transformation initiative before I came about three years ago. The board, the executive steering committee, decided that this is gonna be very important for us to support us, to help our patients and, and consumers. So I was brought in for that digital transformation. And by the way, digital transformation is kind of an umbrella. It's really business transformation with technology, digital technologies. So that's, that's basically where we started in terms of consumer focused and, and, and patient focus. And digital is a big word that really encompasses a lot of things. Cloud is one of, of course. And, you know, AI and ML and all the things that we are here for this, this event, you know, and, and we've started that journey about two years ago. And obviously cloud is very important. AWS is our main cloud provider and clearly in AWS or any club providers is not just the infrastructure they're providing, it's the whole ecosystem that provides us back value into, into our transformation. And then somebody, I think Adam this morning at the keynote said, this is a team sport. So with this big transformation, we need all the help and that we can get to mines and, and, and hands. And that's where Accenture has been invaluable over the last two years. >>Yeah, so as a team sport then depu, you, you've got external stakeholders, otherwise we talked about patience, right? Internal, right. You've, you've got a whole different set of constituents there, basically, but it takes that team, right? You all have to work together. What kind of conversations or what kind of actions, I guess have you had with different departments and what different of sectors of, of the healthcare business as Baptist Health sees it in order to bring them along too, because this is, you know, kind of a shocking turn for them too, right? And how they're gonna be doing business >>Mostly from an end user perspective. This is something that they don't care much about where the infrastructure is hosted or how the services are provided from that perspective. As long as the capabilities function in a better way, they are seemingly not worried about where the hosting is. So what we focus on is in terms of how it's going to be a better experience for, from them, from, from their perspective, right? How is it going to be better responsiveness, availability, or stability overall? So that's been the mode of communication from that perspective. Other than that, from a, from a hosting and service perspective, the clientele doesn't care as much as the infrastructure or the security or the, the technology and digital teams themselves. >>But you know, some of us are resistant to change, right? We're, we're just, we are old dogs. We don't like new tricks and, and change can be a little daunting sometimes. So even though it is about my ease of use and my efficiency and why I can then save my time on so and so forth, if I'm used to doing something a certain way, and that's worked fine for me and here comes Tony and Depo and here comes a, >>They're troublemaker >>And they're stir my pot. Yeah. So, so how do you, the work, you were giving advice maybe to somebody watching this and say, okay, you've got internal, I wouldn't say battles, but discussions to be held. How did you navigate through that? >>Yeah, no, absolutely. And Baptist has been a very well run system, very successful for 60 something odd years. Clearly that conversation did come, why should we change? But you always start with, this is what we think is gonna happen in the future. These are the changes that very likely will happen in the future. One is the consumer expectations are the consumer expectations in terms of their ability to have access to information, get access to care, being control of the process and their, their health and well-being. Everything else that happens in the market. And so you start with the, with that, and that's where clearly there are, there are a lot of signs that point to quite a lot of change in the ecosystem. And therefore, from there, the conversation is how do we now meet that challenge, so to speak, that we all face in, in, in healthcare. >>And then from there, you kind of designed the, a vision of where we want to be in terms of that digital transformation and how do we get there. And then once that is well explained and evangelized, and that's part of our jobs with the help of our colleagues who have, have been doing this with others, then is the, what I call a tell end show. We're gonna say, okay, in this, in this road, we're gonna start with this. It's a small thing and we're gonna show you how it works in terms of, in terms of the process, right? And then as, as you go along and you deliver some things, people understand more, they're on board more and they're ready for for more. So it's iterative from small to larger. >>The proof is always in the place, right? If you can show somebody, so actually I, I obviously we know about Accenture's role, but in terms of almost, almost what Tony was just saying, that you have to show people that it works. How, how do you interface with a client? And when you're talking about these new approaches and you're suggesting changes and, and making these maybe rather dramatic proposals, you know, to how they do things internally, from Accenture's perspective, how do you make it happen? How, how do you bring the client along in this case, batches >>Down? Well, in this case, with Tony and Depu, I mean, they have been on this journey already at another client, right? So they came to Baptist where they had done a similar journey previously. And so it wasn't really about convincing >>Also with Accenture's >>Health, also with Accenture's Health, correct. But it wasn't about telling Tony Dupe, how do we do this? Or anything like that. Cuz they were by far the experts and have, you know, the experience behind it. Well, it's really like, how do we make sure that we're providing the right, right team, the right skills to match, you know, what they wanted to do and their aspirations. So we had brought the, the healthcare knowledge along with the AWS knowledge and the architects and you know, we said that we gotta, you know, let's look at the roadmap and let's make sure that we have the right team and moving at the right pace and, you know, testing everything out and working with all the different vendors in the provider world specifically, there's a lot of different vendors and applications that are, you know, that are provided to them. It's not a lot of custom activity, you know, applications or anything like that. So it was a lot of, you know, working with other third party that we really had to align with them and with Baptist to make sure that, you know, we were moving together at speed. >>Yeah, we've heard about transformation quite a bit. Tony, you brought it up a little bit ago, depu, just, if you had to define transformation in this case, I mean, how big of a, of a, of a change is that? I mean, how, how would you describe it when you say we're gonna transform our, you know, our healthcare business? I mean, I think there are a lot of things that come to my mind, but, but how do you define it and, and when you're, when you're talking to the folks with whom you've got to bring along on this journey? >>So there's the transformation umbrella and compos two or three things. As Tony said, there is this big digital transformation that everybody's talking about. Then there is this technology transformation that powers the digital transformation and business transformation. That's the outcome of the digital transformation. So I think we, we started focusing on all three areas to get the right digital experience for the consumers. We have to transform the way we operate healthcare in its current state or, or in the existing state. It's a lot of manual processes, a lot of antiquated processes, so to speak. So we had to go and reassess some of that and work with the respective business stakeholders to streamline those because in, it's not about putting a digital solution out there with the anti cured processes because the outcome is not what you expect when you do that. So from that perspective, it has been a heavy lifting in terms of how we transform the operations or the processes that facilitates some of the outcomes. >>How do you know it's working >>Well? So I I, to add to what Deep was saying is I think we are fortunate and that, you know, there are a lot of folks inside Baptist who have been wanting this and they're instrumental to this. So this is not a two man plus, you know, show is really a, you know, a, a team sport. Again, that same. So in, in that, that in terms of how do we know it works well when, when we define what we want to do, there is some level of precision along the way. In those iterations, what is it that we want to do next, right? So whatever we introduce, let's say a, a proper fluid check in for a patient into a, for an appointment, we measure that and then we measure the next one, and then we kind of zoom out and we look at the, the journey and say, is this better? >>Is this better for the consumer? Do they like it better? We measure that and it's better for the operations in terms of, but this is the interesting thing is it's always a balance of how much you can change. We want to improve the consumer experience, but as deeply said, there's lot to be changed in, in the operations, how much you do at the same time. And that's where we have to do the prioritization. But you know, the, the interesting thing is that a lot of times, especially on the self servicing for consumers, there are a lot of benefits for the operations as well. And that's, that's where we're in, we're in it together and we measure. Yeah, >>Don't gimme too much control though. I don't, I'm gonna leave the hard lifting for you. >>Absolutely, absolutely right. Thank you. >>So, and, and just real quick, Ashley, maybe you can shine some light on this, about the relationship, about, about next steps, about, you know, you, you're on this, this path and things are going well and, and you've got expansion plans, you want, you know, bring in other services, other systems. Where do you want to take 'em in the big picture in terms of capabilities? >>Well, I, I mean, they've been doing a fantastic job just being one of the first to actually say, Hey, we're gonna go and make an investment in the cloud and digital transformation. And so it's really looking at like, what are the next problems that we need to solve, whether it's patient care diagnosis or how we're doing research or, you know, the next kind of realm of, of how we're gonna use data and to improve patient care. So I think it's, you know, we're getting the foundation, the basics and everything kind of laid out right now. And then it's really, it's like what's the next thing and how can we really improve the patient care and the access that they have. >>Well, it sure sounds like you have a winning accommodation, so I I keep the team together. >>Absolutely. >>Teamwork makes the dream >>Work. Absolutely. It is, as you know. So there's a certain amount of, if you look at the healthcare industry as a whole, and not, not just Baptist, Baptist is, you know, fourth for thinking, but entire industry, there's a lot of catching up to do compared to whatever else is doing, whatever else the consumers are expecting of, of an entity, right? But then once we catch up, there's a lot of other things that we were gonna have to move on, innovate for, for problems that we maybe we don't know we have will have right now. So plenty of work to do. Right. >>Which is job security for everybody, right? >>Yes. >>Listen, thanks for sharing the story. Yeah, yeah. Continued success. I wish you that and I appreciate the time and expertise here today. Thank you. Thanks for being with us. Thank you. Thank you. We'll be back with more. You're watching the Cube here. It's the Executive Summit sponsored by Accenture. And the cube, as I love to remind you, is the leader in tech coverage.

(upbeat music) >> Live from New Orleans, Louisiana, it theCUBE. Covering .NEXT conference 2018, brought to you by Nutanix Welcome back to theCUBE's coverage of Nutanix .NEXT 2018. We're here in New Orleans, Louisiana. I'm Stu Miniman joined by my co-host Keith Townsend. And while this is the North America show, we've seen the expansion of it, we actually have two guests coming in from the Asia-Pacific region. Happy to welcome Rod Lappin. Rod, SVP with Lenovo, thank you so much for joining us all the way from Singapore. >> Yep, absolutely, great to be here. >> Stu: And we have Deepu George, who's the Senior Director with Capgemini Group IT, in from Bangalore Thank you also for joining us. >> Thank you for having me. >> Alright, so Deepu, let's start with you. We always love conferences like this. We get to talk to the users. Tell us a little bit about your group inside Capgemini, some of the challenges that your IT team's been tackling. >> Yes. So I'm part of the group IT, responsible for handling all the data centers, group data centers within Capgemini, and we are responsible for delivering data sorting services and processing services, et cetera. So, one of the key ideas we started last year was DC modernization and consolidation. And one of the key strategies we were looking at was hybrid cloud and extra DC stack, completed as revision stack, support for that and plus, you know, automation. So these were the three areas where, which was a key strategic areas for that data center modernization and consolidation. And when we looked at the various options available, one thing stood out from the Nutanix side was, I mean it checked all the boxes and they had a very good roadmap on certain areas which were not available at this particular point of time. So then we chose, okay let us have a PoC done, we did a PoC along with Lenovo and it was successful. And then we went ahead with this relationship with Nutanix. >> Great, Rod just want to bring you in here, we've been talking about really the growth and expansion of Netanix, one of the big pieces is the OEM. Lenovo have been hearing good growth rates. Give us a little bit of a customer viewpoint, what you've been seeing. Nutanix in general and the Lenovo HX specifically. >> Yeah I think obviously Stuart, the very exciting thing is Nutanix is the leader in the industry, right, and with them Lenovo this last year, we grew about 197%, year-on-year. So it makes us their fastest-growing partner. And in the North American channel environment, for example, you're at 280% actually, so we're growing very, very rapidly with them, and there's real reasons. Customers are seeing the value obviously in the solution, the consolidation of the data center footprint, and obviously as customers are being pushed more, as Deepu just mentioned, to the hybrid cloud, or what we're calling really the multi-cloud these days, right, because customers are really looking at and choosing their cloud solutions based more on the workloads and what they're actually trying to do longer-term. You know I think we're best positioned to do that with Nutanix, it's a great solution, I think Capgemini's really one of our great global, strategic global systems, integrated partners, that's taken a choice to run with Lenovo and Nutanix. It's been a great HX solution for us. >> So Rod, before we get too deep, let's ask a basic question. Lenovo, tier one server provider. You guys consistently in one of the leadership positions, and in number of units shipped, obviously you guys have the chops to field a similar solution. Why partner with Nutanix? >> Yeah I think Nutanix, firstly from a software perspective I think that's definitely where we're seeing, you know, if you jump back sort of 10, 15 years, that three-tiered architecture was where everyone was going, SAN and all that sort of stuff. Now when you're seeing the solutions that Nutanix and the hyper-converged market is growing so rapidly at, you're really seeing customers recognize that they get a lot more value out of the software suite, data center consolidation, data center footprint consolidation, and really the ability to manage on-prem and off-prem workloads seamlessly, you know with the prism solution and we integrate that with our Xclarity offering, our management suite, and as a result, it's a real match made in heaven. It's actually doing really well. >> So Deepu? >> I'll talk to that, if you look at software-defined, and that is a key area where we are going right now. Most of the organizations for this data consolidation, they are looking at software-defined, and when you look at the network stack, you have SDNs and all these things, so when you have Nutanix with an NCI, with the complete SD stack, it all ties up together. It's pretty easy for us to, you know, completely scale out the data centers. It's flexibility we have with software-defined and it's a good match, it's a good fit. >> Deepu can you walk us through a little bit of the application side of what you're doing? What did you start with? What have you rolled out? What haven't you touched yet? >> Yeah so once we started our PoC, once we know that data centers, so what we did was, we had our first data center consolidation exercise, modernization exercise, which just happened in Brazil. We had our own three data centers which we wanted to consolidate into one as part of our consolidation and modernize strategy. So we had a mix of upload there, we had basic things, we had normal applications, we had VMs running, we had physical nodes running. And what we did was we consolidated, moving into a single data center on 10 nodes of Nutanix, and we closed down all the other data centers and it was a pretty good experience that we had. The support we received from Lenovo and Nutanix and most of this work was done completely from off-shore. So we had a couple of our engineers posted in Brazil for the coordination activities, but the physical work was completely done from off-shore interfaced our support engineers. So it was a pretty good exercise. We got very good support from Nutanix. We got very good support from Lenovo to get consolation done in the correct time. >> So Deepu, Capgemini has a pretty capable consulting firm, I'm sure you guys got plenty of advice internally as you set out to select the vendor. Let's talk about that selection process. How did that conversation initially go, where you guys kind of threw out Nutanix and Lenovo as potential solutions? >> So if you look at the commercialization world right, I mean it's already pretty much standard. So when we looked at the key modernization initiatives, I already talked about this with VC and stuff like that. We came out with a list of parameters that we wanted to look at, just so that there cannot be any compromise on that. And then what we are looking for in the future when we, so modernization cannot happen in a day or two. So it is a journey. So we have a two- to three-year window in which we wanted to consolidate all our data centers, modernize everything, so the Nutanix roadmap on the various automation, STDC, as to the complete hybrid cloud journey, was pretty strong. And we had the complete management commitment from Nutanix, that they will stick to this particular roadmap and these features will not be compromised in any way. So that is one of the key decisions for us to go with the Nutanix way. >> Well let's talk about performance. You guys have been Nutanix customers for a while, how has the roadmap matched with the promises? >> So from a performance point-of-view, so if you look at only the pure CIA performance, right, wherever you have a high-performance workload, we have an option to go with a complete full SDN stack, where the BIOS in not absolutely a challenge or anything there's a huge throughput available. So from a performance point-of-view, we don't think, that's not an issue as of now. Even for the traditional storage, performance has never been an issue but the actual issue is how do we make the complete software available? How do we make the completely controlled from the software point-of-view. So there is where we found that that the CI use of very good challenging, you know, what do you call, user complete flexibility in how you want to define your data centers. >> Actual performance performance, that's really great. But I meant from the promises Nutanix made from a roadmap thing. This feature will be available on what day, you know, three months from now, a year from now. Were they actually able to deliver based on your own internal roadmap, and the capability you needed? >> Let me put it now this way. So if you look at the kind of investment that we have been making, in Nutanix and Lenovo, so you can be pretty much assured that these promises are kept 'cause otherwise we would not be making that. So Brazil was just a start that we are just going ahead. We are just looking at different workloads now. We have already looked at exchangeable close, which is currently in January and getting installed now. We have looked at video close one of the largest in Capgemini, we have 42 nodes of Nutanix running for 410,000 medias. So based out of Bangalore and Mumbai. So if we just, the performance, if it was not met I don't think we would have expanded the way we have expanded. >> Changed decisions. I think really ultimately, as Deepu mentioned, they started off with a pilot, as you mentioned, obviously in Brazil, and he's ended up taking this globally, which has been a great success story for both of our organizations. >> Right, could you give some more color on the partnership? >> Yeah sure, so I think Capgemini's a great global systems integrator for us. Both to sell to, obviously, as well as sell through, and they're doing some pretty amazing things with their customers and I think one of the great things that we're seeing in this particular instance, as we mentioned, Nutanix, leader in the hyper-converged space, and Deepu's made a call on them, based on their performance, and their basic feature set in their suite. And then ultimately Lenovo, who's number one customer service, number one reliability, number one quality in industry on independence, so you put 'em together, we ended up having a great relationship from that point, and then it's built confidence inside Capgemini now, for us to be going out to their customers and driving this solution out into their customer base. So it's once again, a great outcome for both of our organizations. >> Lenovo's been a traditional partner for us, it's not that new to us, so one of the major reasons is that they want a global reach and we have global data centers, and we have got global footprints, and it's a pretty good time. >> Deepu, how are you measuring the relationship? Any success metrics, from either the application deployments or you know, how do you measure internally and share that with your teams? >> So we have timelines on our consolidation, modernization, et cetera, as long as that is met, together with Lenovo, Nutanix, we are very good. >> So I'd love to hear about day two operations. What are some of the benefits you've seen from a people, resource talent, have you seen resources freed up to do other projects? What are some of the interesting projects that you've done as a result of freeing up time? >> So currently we are progressing through this particular journey, so this year we have a huge focus on the automation piece of the data center. So we are in the beginning stages of getting automation, automation in the sense that the normal proactive activates, all are given. So we are not talking about that, we are talking about the repetitive task, which is less part of the data center and that we have started. So basically we are looking around for any virtually reduction in our ticket volumes, our, you know, the normal work which is being done by the normal engineers so that the can be freed up for these kind of modernization projects. So that's what we are looking at, so let's see how it goes. >> Deepu, one of the things that we're talking about at this show is beyond just the HCI, it's cloud, even edge, what kind of futures do you see for Capgemini in general, and maybe with Nutanix and Lenovo relationship. >> As I said in the beginning, hybrid cloud was one of the requirements for choosing the correct partner for our data center modernization. So currently as we are beginning this part of the journey so moving the data seamlessly into the cloud is one of the key requirements of Capgemini. From an applications standpoint, from a visibility standpoint, et cetera, so we will be looking at which applications easy target for moving into the cloud, and we will be doing that and we believe that Nutanix, hybrid cloud technology will be able to help us in achieving that. >> And I think Stu, that's a really good point because I think what Deepu's just describing is effectively what we see happening in the industry everywhere. You know, we go back 20 years in the industry, a few of us have been around that long, and we remember like a homogeneous environment, everyone would say, I'm this vendor shop, they've got network administrators patching servers, when we're getting hardware put on site and customers are doing all of the integration on site themselves. That's just what the industry did back then. Now, as we see workloads changing it's a little bit like cloud. Three years ago everyone was like, I'm going to be this cloud vendor. That's it, that's my cloud vendor solution, right. However now it's become really acquiring the workload infrastructure and the software suites in line with customers' specific workload requirements, and so now, instead of going after the one cloud provider, now you've got a cloud provider in marketing, you've got a cloud provider in ERP, you've got a cloud provider in IT. So that's why this whole multi-cloud, hybrid cloud, type scenario's really starting to proliferate throughout the customer base. And you really find that, as Deepu just mentioned, they're starting, customers are really looking for how do they manage cloud, multiple clouds in multiple ways, with different workloads, and they're really going out and looking and exploring, how to best address that and I thing once again the Nutanix-Lenovo solution's fantastic for that. I mean you're going to see that proliferate more and more in the industry over the next couple of years. >> So one of the, sorry Stu, one of the comments throughout the show has been, you know what, and this is not a pick on Nutanix or anyone else, I just, both of you guys are not from North America or Western Europe, is that the focus, a lot of vendor's focus has been on Western Europe and America, from a cloud perspective. How do you feel that Nutanix relationship from both a customer and as a partner, has been, on expanding capability beyond North American and Western Europe clouds? >> Rod: Why don't you go first, Deepu. >> Yeah, so if you look at, traditional Amazon Azure, so we have their clouds which are already available in India. So we have been checking that now, we have been looking at various options for the biggest workloads. But predominantly, our predominant workloads have been on the European and the North American cloud for lots of reasons, because if you look at Amazon or Azure, they're coming recently into the Asian footprint with (mumbles) if I'm not mistaken. Yeah, but I mean I think we will get there. >> So I think from our perspective, we break the world into five different geographies. So China, Asia-Pacific, Europe, North America and South America. And when you look at our earnings this last quarter, I'm only about two weeks away from our next earnings so I can't say anything about Q1, but the Q4, calendar Q4, we grew about 17% year-on-year but we grew double-digit growth in every one of those geographies, consistently. So in Nutanix, with our HX solution, which is really what we're talking about today, my Asia-Pacific team is growing just as fast, if not actually a little bit faster, than my North America teams. So we see that this technology actually being a real world-wide phenomenon and it's really growing everywhere. Japan is fantastic, India's fantastic for me. Obviously Western Europe. Deepu's a great example, 'cause he's deploying this globally across all of the geographies and I think we're seeing a lot of our G2000 customers, really addressing that, that way. But we see a lot of local companies as well, driving it across the geographies. Asia-Pacific's a great example. >> So if you look at, again, from a CA Nutanix-Lenovo standpoint, we have been going evening everything out so we have recently done that on 16 nodes within Bangalore and Mumbai, so that's a pretty good story. >> Alright, well, Deepu George, thank you so much for joining us, Rod Lappin, always a pleasure to catch up with you. >> Thanks Stu, thanks Keith. >> For Keith Townsend, I'm Stu Miniman, we've got a full day of Day 2 coverage here of theCUBE and Nutanix .NEXT 2018, thanks so much for watching theCUBE. >> Thank you. >> Thank you. (bright music)