>> From around the globe it's theCUBE, with digital coverage of AWS Public Sector Partner Awards brought to you by Amazon Web Services. >> Hello everyone. Welcome to the special CUBE coverage Of AWS Partner Awards Show. I'm John Furrier, host of theCUBE. We're here in our Palo Alto, California studio doing the remote interviews with our quarantine crew. Obviously during this time of COVID we're remote with the best Remote Work Solution Award for AWS Partner Awards goes to Tyler Technologies and the City of Alvin Municipal Court, and we have Sandy Peters, Vice President General Manager of Virtual Courts, an Incode court system. Sandy is here to talk about that and Sonya Cates, who's the City of Alvin's Municipal Court Court Administrator. Welcome and congratulations for the Best Remote Work Solution. We're remote! Congratulations. >> Thank you. >> (chuckles) Thanks, John, thanks. >> Okay so Sandy I'll start with you. Tyler Technologies, you're the General Manager of the Incode Court. This is a solution that you're deploying with the city of Alvin to do some things. Take a minute to explain what you guys are doing together, what does your group at Tyler do and how is it working with City of Alvin? >> Yeah John, Tyler Technologies is just completely focused on local, state and federal government software and services and particularly, the Incode court application focuses on municipal court, which is what Sonya is the Court Administrator for in Alvin. We have about 900 clients across the US that do that same thing. We had this idea about coming up with a remote solution for ability for someone to, instead of having to go to court to see a judge that they could do that remotely and really have the same experience and so we sort of launched off on that and worked with several different of our clients and came up with a way for that to happen. Sonya got involved in it very early on and has been instrumental in helping us continue to make it successful. >> Sonya, talk about the City of Alvin's municipal court system. Obviously with COVID people are sheltering in place and they're not moving around much. You have to have a solution. Talk about the partnership with Tyler. How did this come together, how do you guys work? Take us through that. >> Well we have a great relationship with Tyler Technologies. They are very instrumental in our day-to-day processing. They sent out an email with the idea, due to COVID, and soon as we received the email we decided that was the best solution for our court and we just immediately jumped on board with it so we could resolve cases and not get behind. >> So the Virtual Court means, okay, I get a ticket, I want to appeal it, normally I'd show up and now I can't so it interfaces it? Take me through the solution and where does AWS fit into all this? I'm assuming it's on the cloud. >> It definitely is on the cloud, John, and that's exactly right. So if you get a citation, sometimes you may want to appeal it; sometimes you just want to find out what your options are and you are going to go appear before a judge. You can do that remotely now through our application. It supports all the video, you can upload documents, exchange those supporting documents and then it interfaces with our case management system so that, as changes are made on the case, they're reflected and the defendant can see those and so it just, really, the whole idea is remotely being able to go before the judge, find out what your options are go through that process, and then at the very end it gives them a way to completely take care of that case and within a few minutes it can be completely resolved. >> Sonya take us through the City of Alvin's court system there. What's the challenges that you have and what was some of the feedback when you first brought this out? Take us through what happened. >> Well, to be honest, for us it was unknown territory. We were a little nervous, we were a little scared to do something of this sort but with the situation at hand we had to figure out something and this was the best fit for us. There was other options available but we prefer to stay within Tyler and utilize the system to its fullest so that's why we just said, "Okay, let's do this." I have a judge that's amazing that is very tech savvy and he was on board and my city manager. So just working with Tyler each step of the way and them comforting us, in a sense, to let us know, "Hey it's okay. "We're here each step of the way. "We'll build this together," and that's kind of where we started with the whole project. >> So this is a low-hanging fruit, obviously. It's not jury, I'm assuming. Not a jury kind of situation. It's more of other, non-jury activities, right? >> Right. It's the day-to-day court, you know, non-jury. We're not doing any jury trials right now until after the governor allows us. So it's just the regular, you know, pre-trials, the attorney dockets, arraignments and those sorts of cases. >> I'd love to be on the planning sessions as you start to roll out the software for jury selection. We'll go into that- >> I'm excited, I'm ready. >> Kind of like, what's your Facebook handle look like? (laughs) >> Yeah. >> You know, it's going to be digital surveillance. I don't know, could be crazy. But this is the future. This is what we're talking about here. This is all cloud scale. One of the benefits of cloud is taking things and doing experiments. We hear that all the time. Take us through the judge. So you said he's tech savvy. Are these like Zoom-like calls, is there a workflow? I'm just trying to envision what stood up in terms of the Incode Virtual Court side, Sandy. Sonya, what's it like? Take me through the experience. >> Well everything's tied in together, whereas Zoom and other options out there, it's separated from your software. So that was one of the perks of going through Tyler with this Virtual Court is because everything's tied into one. We don't have to enter data or anything. After the docket's over it's all live. Our forms, as soon as the defendant and the judge make an agreement, it's put into TCM where the defendant can see it live, sign the orders and immediately get it back to us and there's no delay time, there's no down time, and it's housed in one. So we're not having to miss data or, you know, it eliminates a lot of errors, clerical errors or cases from being missed. >> And the judge handles everything, right? He deals with the personal interactions, reviews the data, the defendant makes their case? >> Well (crosstalk), the clerics do a lot, too. He's talking, and as he's talking, we're entering his orders as he's speaking. >> So it's real-time- >> So we're interacting. >> This is true agility. Sandy, this is the future. This is where the solutions start to get the scale. So what's next? What is the vision? How do you guys see the next step because we all know that COVID will be over soon, we hope faster than it's happened, but it'll be a hybrid world and I think this shows a template for efficiencies. >> Right. Yes, yeah, I think that's a great point and it is the future. We're going to continue to leverage our relationship with AWS which has just been incredible through this process and went way beyond what we were expecting just in terms of resources and helping us even just within our own development processes, as we brought something to scale and in learning how to load test and really build applications that can scale out. So we believe it is the future and Sonya makes a great point many times because they live in an area where, sometimes, there's other natural disasters, like hurricanes, that can disrupt what's going on for them. But then, also, as you just think about, really, what I would call responsibility. As we move forward, we have a responsibility to provide ways that people can take care of things and not put themselves at risk as we move into the future, past COVID. So we're going to continue to leverage the technology that AWS provides, the scalability, how we can load test and everything and it was really a no-brainer for us to run this application on the AWS services for us. >> And Sonya, it's also not just about justice, not only getting the folks who are speeding and taking care of the penalties there, but it's also potentially for justice. If someone is not guilty or they want to get... business has to continue, right? So this extends into the use case of remote, hybrid, the future, because- >> Oh yes. >> Work can be distributed. Now you have efficiencies. This is going to create a connected system, which ultimately can be a connected community. >> Yeah, and it's going to reduce the failure to appear for court cases, also, so that'll be less warrants, more compliance, and it's a better relationship between us, the court, and our defendants, because they have the option of not having to leave work or miss appointments. You know, they can still tend to their case and do other things that they need to do without taking and spending, you know, couple of hours sitting in a room at the court. >> That's a huge point, Sandy. This is about resource utilization on both sides; not just the courts and the City of Alvin, on the municipal side, the citizens. It's efficiency. I mean how many people don't show up because they can't get out of work or they need to make their paycheck or they have their family needs need to be met. So all these things play into the psychology (chuckles) of life. This is digital life, virtualization of life. It really is a big thing. >> Yeah, yeah. I think you're exactly right, I mean, you're hitting on some great points. That's exactly right and when you think about what has to happen for you to go and maybe go before a judge and take off work, you got to go fight traffic, you got to find parking, you may have to have someone that takes care of your children. There's all sorts of things you're having to go through just to get down and be in front of a judge that this can help with and I think it's just one aspect, to your point, of really trying to think of really starting to help government think about how to be more customer centric, how to provide some ways for people to take care of what they need to take care of. So we're really trying, and your point about connected communities is a huge key point for us at Tyler, as we think of ways that we can help a community be more connected, for sure. >> Well you know I'm huge into whole civic relationships and having a productive government and having citizens be served for that reason and having it be a community, and now more than ever, transparency is helpful, right? This only helps things. So you guys are doing a really great job of, one, enabling a work environment remotely, in this case, it's for the courts to be operational, which they need to be, but it clearly can extend. So Sonya, I've got to ask you the question. I'd love to get your commentary on surprises when you rolled this out. You know, were people like, "Oh my god, no one's ever going to use it," or, "It's just too techie," or has there been any pleasant surprises or things that surprised you that you didn't think was going to happen? Give us some kind of commentary on some observations that you've seen from rolling out the Best Remote Work Solution. >> It's been very interesting. Our actual first defendant, he was elderly, and so we were kind of concerned. Okay, will he know how to connect and he did amazing. So that's kind of where we knew if we could reach the older generation and he can connect, all these younger defendants and younger people shouldn't have any issue. So we explained to him, "Hey, you're our first defendant. "This is new to us, it's new to you," and he did awesome. So that kind of gave us the confidence we needed to pursue it even more and push it out there and give the defendants options. There's been, we've looked (chuckles)... Some people forget, and so do I, that we're on camera and, you know (John laughs), we can see up noses, they forget they're in their vehicle, you know, it may hit a few bumps. >> John: There are dogs barking in the back (laughs). >> You know like, okay, maybe we need to pull over. (laughs) So it's been an experience but a pleasant experience and it gave us... We didn't want to backlog cases throughout this COVID and having the virtual option through Tyler has, we were, when COVID first started, we got behind, until we launched, we had about 800 cases we got behind on, and then soon as we launched out Virtual Court, now we're caught up, my court's running smooth, everything's great and there's no backlog of cases. >> Clear the backlog. The question I want to ask is that elderly first user. Did he or she get an early adopter discount on the sentence? (laughs) >> The judge was kind. (laughs) But he did awesome, I was shocked. >> I kind of resent the elderly remark, Sonya, but that's okay. (laughs) I think she's referring to me. >> No, no, no. He was in his 80s. >> Okay, I feel a little, I feel young, then. Well you guys, congratulations. I'd like to get your parting thoughts just with cloud technology. A lot of other folks out there are looking at re-imagining public service, specifically around these times where there's a lot of emotional stress, like, you got backlogged, you don't want to have the court get backlogged. I can see that. People don't want tickets hanging out there. But that kind of encapsulates people's feelings right now and I think remote citizenship is coming. Just your thoughts on how you see this as a beginning, starting point for cloud computing enabling the efficiencies, the solutions and the applications for a more connected community experience. Sonya, we'll start with you. >> Okay. I can see this, this is the way we're going to keep things. We like the option, the flexibility that our defendants, our citizens have. It's opened our eyes, and if there's other courts out there that are kind of hesitant to go ahead and jump in and do it, I strongly recommend just do it. It's scary in the very beginning because a lot of us were not used to it, but after you get through it and you go through the changes, it's so worth it in the end and you'll see such a... More of a compliance for both sides and, you know, it reduces the stress on staff having to send out mail notices for failure to appears and stuff of that sort. Reduce warrants. So it's been a win-win all the way around. So if I could reach any court out there that's kind of on the line of doing it, just do it. >> All right, yeah, great. Sandy. >> Yeah, and John, for us, cloud is the future. I mean every application we have, we're actively working, if it's not already a cloud-based solution, it will be and we're a huge believer in the scalability. But when you look at applications like this, as an example, of Tyler Virtual Court, where it's really a win-win situation. It's better for the court; they can continue to carry on their business; it's better for the citizen because now they can actually take care of something that they weren't going to be able to take care of in the past, and as we continue to find win-win solutions, cloud-based solutions are going to be at the core of that in terms of just how easy it is to access and roll out. So it's a big part of our future and we believe it's a big part of our customers' future, as well. >> Well congratulations. Modernization has positive impacts if done right. More time is freed up to work on maybe personal things and connect those communities and bring people together. Congratulations, Tyler Technologies and the City of Alvin for the Best Remote Work Solution and it's the court system. Get those tickets paid, clear that backlog and now you got all the time in the world, Sonya, to kind of work on other things. What do you do with all your free time? >> I'm going to take a vacation! (laughs) >> Thank you so much for having this conversation and, again, congratulations. Thanks for your time. >> Thank you. >> Thanks a lot, John, thank you. >> Okay this is the CUBE's covering of AWS Public Sector Partner Awards Show. I'm John Furrier with the Best Remote Work Solution. Thanks for watching. (futuristic marimba music)

>> from Seattle WASHINGTON. It's the Q covering AWS Imagine brought to you by Amazon Web service is >> Hey, welcome back already. Jeffrey. Here with the Cube. We're in downtown Seattle at the AWS. Imagine e do you conference? It's the second year of the conference, part of the public sector. Kind of a carve out with Andrew Coast Group. Really all about education on an education from K through 12 to higher education, community, college education, retraining of people coming out of the military. It's a huge segment, and we're really excited to have our next guest. He's going to give a keynote later this afternoon on a new pay for that he just published. So we welcome Richard Palmer, the practice leader for public sector for Open Richard, Great to see you. >> Good to be here. >> So tell us it's called reaching for the clouds. >> Yes. Look, what we found is that for many universities are moving into the cloud has proved to be difficult, that there are lots of barriers in the way and they get a part of the way along, and all of a sudden they hit a wall and it takes time. The big number that we keep looking at is only 30% of application workloads or in the cloud at this point. And after 67 years off the public cloud being available, it really suggests that there are various significant barriers. >> So what are some of those driving again? As you said, we were kind of well down this path. So whether it's just legacy stuff that's not worth moving. But I would imagine most of the new workloads are coming in. I mean, they've got to be getting with this program. >> Purchasing sess is an obvious ploy. It gets you right out of all of the problems that you had before. Look, the first thing that that bury that people find is the clouds different. So the skills that you've got in your team, the way that you were finances, your project methodologies everything is different to engage with cloud properly and the way that you design and build applications is different in the cloud. So taking a traditional organization trying to go cloud has everybody involved from the CFO with funding cycles to governance board, which are the most wonderful thing ever in higher education. Great away through to staff skills end the way that start. Think about applications. And if there's one thing in my time in hired that I saw it time and time again, it's the instant legacy problem. So somebody creates something and does it a special way because they know better than the vendor. And we had this infrastructure anyway. So why not reuse it? And they create an orphan that is neither manageable by the vendor nor manageable by the organization requires that individual to remain with the organization. We're well past their expiry date. Let's put it that way because they put things in that just unique to this single installation. And that's the transformation you see in the cloud. It's software as a service. That's it's a native thing. You don't look at how it's hosted. You don't care about anything but using it. But the danger point is in moving to infrastructure service or platforms. The service that you carry over that customization thinking right, which creates if you're like instant legacy, right s so so that that's one of the barriers that we say. >> I'm just curious because you have to really big things, you know, just the whole financing and the way you buy it, the way you budget is completely different than a big capital expenditure that you're appreciating over time. And then, as you said, the skill set. So in the enterprise space, right? Everyone's got big piles of money, and they hired the biggest size right to come help him. They have incident skills. They can bust him in by the many dozens and help them with some of that financial. How is the system integrator or the service is kind of industry evolving an education to help them make this transition. >> So they're there >> two ways and education bigger public sector enterprise has that awful problem that if you provide advice, often you can't provide. Service is we tend to beginning over that a little bit now. But the obvious way is most higher. Education institutions who have moved through that process have engaged a strategic partner to help them to plan right. That's the first piece on dhe there. There are lots of them around, and often they're very good at it, moderately expensive. But the thing that they don't tend to do as well is to find the right partners for the actual transition. So often engineers are trying thio, learn cloud technologies and apply them on and get it right the first time around. And, of course, we all know that in the experimentation you want tohave learn fast and then re learn when you you've come to something that you shouldn't have done. Great. But if engineers thrown into a life production style project, there's no time for that relearn re platform. You learn as you go, right. So having it not so much in a sigh about an implementation partners really important. And luckily, many of the the vendors or their networks are really quite good at doing those mid level implementation projects. Now it's a matter of finding the right one great, but certainly in my home Australian context for almost a LL moves the cloud. There's somebody who's who has done it several times before in education and has a good reputation. So I suspect in the U. S. That's multiplied 10 times. Larger economy is probably 10 times as many people who have done it well before, >> right? So the other piece of I'm curious if this came out right, so there's the cloud as a more efficient way to run to your infrastructure and in all that that means and cost savings. But much more importantly, in some of the things we're doing today is really to enable innovation to enable you to develop stuff faster, whether it's Alexa or some of these other things we're hearing about. I mean, how does that play in people, you know, kind of getting through the pain of getting through this process, because if you don't innovate and we just had just had somebody on before, he said. They're worried about competing with online and really having a good experience for the students on campus. Is that the driver? Is it the cost savings? Is it? How do you How do you see that kind of slicing? >> We've seen several drivers. Mum. That's most common is student success and retention that is ubiquitous in higher education to bring the cost down and to make sure that every intervention that the college or school does is meaningful and produces a positive outcome. So that's kind of the core business. And so things like analytics play into that, and now machine learning more and more the motivator. Yes, this competitive motivator but it actually works. The same for their up there on campus is their online that if you can help every student to be successful, you gain reputation. If you could do it efficiently, you drive down costs, so that's beneficial rate. But then, then you're asking about innovation. That's a step after you've put away pieces together to do core business well, right? And the key elements in doing core business well is shifting from traditional too agile. Because EJ, our projects have benefits on the business side as well as the technical side. One of the most important things is to be able in the edge. I'll space is to be able to interact quickly, and that is just a CZ. Important on the academic side is is on the technical side, because usually the academic or the administration, I don't know what they need until they've actually experienced it. Most times, when you're replacing the system, you ask the people on the front line what they want, and they answer exactly what the last system did, but better so that innovation cycle you do then measure and cycle through is part of the edge. I'll pace and the second part of it is being out to differentiate between what is actually going to make a difference for your students and what is just pure women. You know what we think might be better, but is actually gonna cost cost money, create legacy, move us away from state of practice and actually is gonna bring the benefit so really important to attach riel KP eyes to differentiating practices on get away from customization, which produces no benefit the Third Elements platforms. Once upon a time, we used to build their special systems from the code up way shouldn't do that anymore. We shouldn't be caring about what databases underneath application platforms are faster, more effective and require listen, Herr Skills to maintain a lifetime. So that's that's the third element. >> So one of the things that the Enterprise has been able to benefit from is, you know, we just leave the AARP alone, right? Just a lot of stuff. It's just not worth lifting and shifting. But, you know, it's it's kind of customer interaction applications, and there's a whole kind of class of applications that opened up the opportunity to leverage all this kind of platforms and fast, fast development, et cetera. How is that playing out on the public sector side? Because it before turning the cameras, you talked about just the pain of lift and shift, and you run into all kinds of issues. You don't get that that good, easy win that good fast win are our date. Are they thinking in terms of, you know, setting aside kind of an innovation development team that's working on some of these kind of new age things that that aren't kind of the core systems, that maybe he he don't necessarily want a lift and shift anytime soon? >> I'm a big fan of innovation teams when you're working directly with research. I'm not sure that that's the best model for mainstream innovation. It's much more useful to leverage the folks who are actually working directly with the business people like business analysts, and to shift those into thinking beyond the Monday because the business analyst usually has a very intimate relationship in the nice way with the business partner, and they can engage with what would make life better. What would make things more productive and then to quickly bring resources in behind that idea and a quick, quick proof of concept. But you've hit on another whole issue there that the idea of a ubiquitous engagement layer that both delivers a really high quality online digital student experience but also provides a whole lot of information that can be then analyzed to work out what was the best thing to do with student is really transformative, and we're seeing the best vendors move into that space, even with traditional systems and what they're doing on I'll use a couple student management system vendors is an example, without naming them but their traditional systems, they will either host them for you or you could do it on premises. But their new analysis engagement systems are cloud based, so it doesn't melt away. Your implementation is you can buy New software is a service that gives you really good analytics and a new communications collaboration. Engagement layer, often with Syria, and collaboration tools mixed in in a brand new platform, and that's really transformed it, so it allows you to keep your transactional system in place, but risk in it with the new engagement layer. And if you can clip your university service's into that engagement layer Then you get that 360 degrees view of the student with actually out having to shift major systems, right? And, as you said, that's just money spent to lift and shift the system because there's no strategic benefit except if it will lead you to upgrade for so many universities. They're stuck with an old version of the system, either because they're customized it, or they haven't got the infrastructure to host the new version or whatever it happens to be gay. So there is a strategic benefit to be able to stay with the latest version, particularly as most good vendors are providing new features pretty regularly on the most up to date. And are any doing maintenance releases for the previous version? >> It's pretty interesting that Andrew pulled out of the of the three themes for the show. You know, tomorrow's workforce roll of the melon innovation transformation that Bell got its own its own bullet point because it is such a kind of an underlying infrastructure that drives so much value across lots of applications. And and I just found it interesting that you get kind of to retrain academic institutions in the ways of big data because it's very different than maybe the way that they you grew up thinking about data, the quantity and the way that you deal with it and how much do you have and sampling of old data versus versus all the real time flow. >> So, yes, that the next generation is autonomous and whether it's self driving cars or student advisement, we're seeing the leading edge providers provide in the education space pretty much autonomous student advising there except to the point where you go out of the mainstream. But that rep erred Good advice from bots, basically. But when you get to the real world in autonomous systems, we're going to see a real shift in even the university sector off that interact with people and the environment. If you're doing self driving cars, you're talking sub millisecond responses. So that whole world of I O. T. Plus sensing technology plus Courts Campus all coming together in the next iteration and being paralleled in the service is and maybe even the academic world, that'll probably be a bit slower, but taking the same autonomous kind of thinking and moving beyond just supplementing human human transactions. >> All right, Well, Richard Thank you for taking a few minutes. Good luck on your keynote this afternoon and we'll look forward to dig it into the paper. >> It's been a pleasure. Thank you. >> Alright, He's Richard. I'm Jeff. You're watching the cube. Where? Aws. Imagine CTU in downtown Seattle. Thanks for watching. See you next time.

>> From the Salesforce Tower in downtown San Francisco, it's theCUBE. Covering Accenture Tech Vision 2019. Brought to you by SiliconANGLE Media. >> Hey, welcome back, everybody. Jeff Frick here with theCUBE. We're in downtown San Francisco in the Salesforce Tower. Accenture's taken over five floors of the Salesforce Tower, and they're opening their brand new Innovation Hub. It's pretty cool, formal ribbon cutting earlier today. We're excited to be here. It's three floors of cool innovation, then a couple work floors, so if you get a chance come check it out. A lot co-creation, a lot of neat technology happening. But we're here to talk about something a little bit different, that's championship basketball. So we're excited to be joined by Jeremy Thum, he's the senior director of digital experience from the Golden State Warriors, Jeremy, great to see you. >> Great to see you, thank you. >> And he's accompanied by Greg Jensen managing director from Accenture. Welcome. >> Thank you, great to be here. >> So digital experience, you guys are getting ready to embark on a big new adventure, a big construction project just south of, I was going to say AT&T Park, Oracle Park now at the new Chase Center. >> Yeah. >> A lot of talk, really excitement, tell us about what is going on at the Chase Center. >> There's never a dull moment at the offices these days as the Golden State Warriors organization is going through a pretty big transition. A transformation from basketball team that leases a building 50 nights a year into an entertainment company that owns and operates a world-class facility. And so all eyes are pointing to this project. All thought is going onto the project, and it's a really exciting time in the organization. >> It's really an amazing story of how much impact leadership really has. I mean, you had a perennial doormat franchise, right, that hadn't been to the playoffs for a long time. And David Lee shows up as the first all-star in Lord knows how long, and they have completely transformed their franchise on the basketball side. And now you see the same kind of energy vision, vision, probably, is really the best word, and now moving from Oracle Arena, one of the most beloved basketball home courts into the new Chase Center. So I what if you can just share some insight on what it is like to work for these guys? You know, what is the passion? How do they drive it down through the whole organization? >> It's incredible. I say that on a daily basis there is an energy level and an excitement about taking this organization to the next level, and there is no rest. We know that sports is cyclical, and the performance on the court is going to be cyclical, but the business can operate in a way, and create an environment that a business can succeed and thrive. And that's part of the move into Chase Center is the organization is expanding. The business is expanding into different areas, that we've never been in before, so it's exciting. >> Right. So how long have you been working with the Warriors? >> About 18 months. >> 18 months? And why did they bring you in? What are you helping them with? >> So we are the Warriors' official technology innovation partner. And as Jeremy and the team were thinking through the fan experience, they where assembling a really great team of partners, and one of those partners is Accenture. And so the reason that I'm here is because I spent about 3 1/2 years working with other media companies on transformations, doing sort of similar fan experience design. And it's really my job to bring the best of Accenture to the Warriors and make sure that as they're innovating on the fan experience, that we're helping them and that we're there as great partners to support them along the way. >> So what are some of the things that win the new fan experience besides just being the loudest arena in the NBA? >> Well, I think the most exciting thing that I'm working on with Greg and the Accenture team is the mobile application of the future. We have a Warriors App that exists now that serves a very specific purpose. As we move into a new building in a new district that surrounds the building and have a variety of events, we need a new mobile experience, also, so we will be building this new mobile experience as an application built specifically for the local fan. Anyone that can, or should, or will be coming to the district to enjoy an event at Chase Center. And of course, as we have a global fan base, there will still be content and interesting things to bring in a global audience to the mobile app. But this is really designed for the local fan to say how can we help you if you have a ticket to an upcoming event, or if you don't have a ticket to an event but just kind of want to see what's happening on the district, how can we help that experience along the way? And all the different touchpoints that go along with a game or an event experience. >> Right. So how much of the mobile app is kind of a launching point into the other things that are happening at the Chase Center versus being kind of its self-contained experience in it of itself? >> I'd love for your opinion on this, too. >> Yeah, I think the thing that the Warriors have done really well is they've positioned technology as enabler of the overall end-to-end experience. And so think of the mobile app as sort of the gateway that ties a lot of that experience together. But certainly there are other exciting activations that will happen within the Chase Center throughout the district, and the Warriors know how to put on a great show, both on the court and off. And so it's really that blend of sort of that background technology that's orchestrating this in concert along with that front, in-your-face, exciting Warrior brand and anthem that is really going to get folks excited. >> Yeah, we talk an awful lot about how we don't want technology to be the story. We want it to live in the background and help enhance the fan experience rather than being the headline. >> Right, I was going to say I'm sure the purists are like, I want to come watch a basketball game. It's a beautiful game, this is why I'm paying a big ticket price because this is what I want to watch. I don't need all these distractions of all these other things. So when you think about the experience and integrating it, as you said, as an amplification of watching the basketball game versus a distraction or something that takes away from the core. How do you kind of balance those priorities? How do you kind of level set a new feature request or a new workflow request? Versus, you know, don't forget at the end of the day, it's still about the basketball game first. >> It is, and in addition to the basketball game, it's all about the 200 other events that will be there. Think of all the concerts and family shows that could be coming to a facility that San Francisco has never had before. So the mobile experience is supposed to get enhanced, and I think were spending a lot of time thinking through. The moment you think about coming to an event, is when that sort of experience begins, and the mobile app should be a conduit to help and not get in the way of the experience, which is that thing that's on the stage or on the court. >> Right. A really good friend of mine is Bill Schlough, he's the CIO of the Giants, right, and every year they go through some big huge technology play, whether it's a new jumbo tron or it's new wifi under the seats. It's this really cool, like you said, this delicate balance where you want to bring in the tech, and people are expected to have tech. They want their Instagram to work when they send a picture with the kids. But, again, it's got to be, I don't want to say secondary, but it is secondary or a little bit behind the scenes. >> And I think the Warriors have been really thoughtful around using the application to help coming to the district and Chase Center become an experience. And what I mean by that is, your ability to do wayfinding from your home to get to your seat. Your ability to book a car service if you choose to leave the district or after a game. The ability to just sort of make your life more simplistic around the game, so that getting to and getting from the event is much simpler and much more streamlined for the fan. But when your in that experience, sure, you can pull up the stats to see that Stephs hit 11 three pointers in a row and broken Clay's most recent record. Or you certainly can just enjoy the game for what it is. >> Right, right. All right, before I let you go, thanks for bringing the trophy, too, Jeremy. Very nice. What's one or two totally unique nuggets that you can share at the Chase Center that are completely new and maybe kind of fall below the radar that you think are pretty cool? >> Well, I don't know if I want to give too many secrets away, but I will say that I think the experience will be something that cannot miss. From the visuals and where it's placed, I think just the visuals when you see the aesthetics is going to blow everyone away. And I think, hopefully, if we do it right, the technology and the mobile experience will be an element to it, but won't be the leading story. >> All right. Well, thanks for stopping by. Congrats on all the rings. And I look forward to one more season, right? We have one more season to go? >> Here we go! >> All right, thanks a lot. >> Thank you. >> All right he's Greg, he's Jeremy, I'm Jeff, you're watching theCUBE. We're at the Accenture Innovation Hub in downtown San Francisco. Thanks for watching, we'll see you next time. (upbeat music)