(electronic upbeat theme music) >> Announcer: Live from Las Vegas, it's theCUBE covering NetApp Insight 2018. Brought to you by NetApp. >> Welcome back to theCUBE. We are live at NetApp Insight 2018. I'm Lisa Martin with Stu Miniman, and we're please to welcome for the first time to theCUBE, Cindy Warner, SVP of Worldwide Service and Support at NetApp. Cindy, it's great to have you here. >> Thank you. I'm thrilled to be here. >> So this morning's keynote, talked a lot about transformation. Transformation of NetApp. Transformation that your customers need to execute to be competitive, to be successful. Tell us about customer transformation that you're seeing as the leader of service and support. >> Sure, our customers want outcome plain and simple. They are buying solutions that lead to outcome. So in the service and support area, the conversations we're having with our customers now is all about outcome. What can we do to ensure their outcome. To ensure their transformation. To ensure they can provide the services to their customers that they're looking to provide, or new revenue streams, or what have you. But it's really all about outcome and that's awesome because they don't care what's behind the curtain. They don't care if it's this box or that box. They care about outcomes. So that's a really big transformation for us. >> Yeah Cindy, one of the big challenges that used to be, okay, I got a box. I know exactly where it is. I know exactly, you know, who set it up and all the configuration. Now it's like wait. It's a multi-hybrid cloud world. >> Cindy: Right. >> And I got software spanning all of these environments and my data is all over the place. That has to have a huge ripple effect on the services and support. Walk us through a little bit about what that looks like. >> Yeah, I would tell you the number one thing in our world, if you really think about it, is data sovereignty. Because where's my data, you know. If I were a CTO or CIO, I'd wake up in the morning and go, where's my data. Right because, and we're managing that data for a lot of clients. And so it's really all about where's my data, and making sure that the sovereignty of the data is suppose to be in a certain place. It's suppose to be protected in a certain way. We work with a lot of regulated environments. So think healthcare, right. Think, you know, even automotive to some extend. All that IOT data, who's touching that data? That's personal data. So as, you know, the futurist talked about this morning, the ethical side of data for services and support is really intriguing to us actually. >> What's the conversation like, Cindy, with your enterprise legacy customers who weren't born in the cloud? How are you helping them kind of embrace the change that they have to go through? >> Yeah, I think the number one thing is to not be persuade into thinking it's all cloud, right. It's not everything is not made for the cloud. Especially if it wasn't born on the cloud. The pathway to the cloud could be very difficult, and maybe not even prudent. So we're doing a lot of assessments for our clients to decide what workloads belong in the cloud, and helping them to understand, it isn't all cloud. It's some cloud and it's hybrid cloud, and so it's this wonderful Lego cube that we build for them. >> NetApp has done quite a few acquisitions, you know, in the last couple of years. How does that impact what you're doing? Think about everything from the Gubernatis pieces and what's happening in AI. Talk about some of those challenges and opportunities. >> Sure, I mean, I would tell you something like Green Cloud that we did last year. When we look at managing those workloads, and helping to build up that Rubik's cube, right. Of piece parts and what that overall orchestration and architectural looks like in the future. Something like a Green Cloud helps us to orchestrate that. It helps us to manage that and really, that management plane for our clients is really where the heartburn is. It's taking look and seeing that entire data landscape and managing and orchestrating that. And the movement of all that data. That's the biggie. >> You know, follow up question. When I think about NetApp, NetApp was heavily involved in helping to really fix storage in a virtualized environment. >> Cindy: Sure. >> Lots of us have, you know, the wounds, the memories of, you know, over a decade of kind of fighting through that. What is FCS's role in kind of the cloud native this next wave? >> Yeah I, you know, I think it's the overall integration. Our team now is really fixated on where do we go with the overall integration of legacy and the cloud native stuff that clients are building. And grand it, the cloud native stuff gives competitive differentiation. Gives speed, gives scale. Really great stuff. But you can't leave the other stuff behind, right So for us, integration and how that integration is going to work through APIs or otherwise, is really a huge fixation in services and support. >> So NetApp has grown a lot. Done a lot of transformation. Talk about some of the changes to your customers' segmentation and how you're using that information and that segmentation to really deliver differentiated services. 'Cause let's face it, customers have a lot of choice. >> Right, and that's a key word for us actually. We say that the tag line, and for services and support we're looking for value based differentiated services that deliver outcomes. Big mouth. All I know, and I have no marketing chops, as you can tell, but the truth be told, when we look at our Global 1000 customer, they want high touch. And in some cases, no touch. And they want to get the information, solve problems really quickly without having to go, L1, L2 all through the tiers. And so we're piloting programs that are proactive predictive. And that are very high touch to ensure that they can solve their problems quite quickly. Either on their own or through the right person instead of going through some of that typical pathways to support. >> Alright, Cindy, I love you. You're going to help us decode some of this marketing discussion. So, hashtag data driven is something we're seeing at the show. >> Cindy: Right. >> Help connect for us, you know, how are customers being data driven as they look at their future in the cloud and beyond. >> Well, when I think of data driven, I think of new services. That to me means new services. And looking at the correlation, if you may say. Give you, you know, a start here. So the gentleman that had the DNA and Gene-Up data, right, in the keynote. If we can take that data and correlated to somebody's overall health history and see the transition, right. See as your blood pressure is going up. Or see as, you know, certain changes and doubts are happening in your health profile. Overall holistically, you can I think see the train before it hits you. Right, you can see a stroke coming. And that would be the most beautiful thing. Is to see stuff before it hits you. Same with the car manufacturer. If they see a pattern of brakes that are going out, Marry Barra probably never wants to sit in front of the Senate again, right. So we can see those patterns before a massive recall has to happen. So that's data driven to me. It's either new goods and services or seeing a train before it hits you. >> Cindy, I know this is a short segment, but we want to thank you so much for stopping by. I'm going to give you a CUBE sticker because you are now officially an alumni. >> I'll feel CUBED forever more. >> Excellent. CUBED forever more. That's a new hashtag. We want to thank you for sharing your perspective from a services and support standpoint because those are critical services >> Thank you. >> For customers needs. >> And we want to thank you for watching this segment. I'm Lisa Martin with Stu Miniman. You're watching theCUBE live from NetApp Insight 2018. (electronic upbeat theme music)