Amit Sinha, WorkSpan | SAP SAPPHIRE NOW 2018
>> From Orlando, Florida, it's theCUBE. Covering SAP Sapphire Now 2018. Brought to you by NetApp. >> Welcome back to theCUBE, Lisa Martin with Keith Townsend. We are in Orlando in the NetApp booth at SAP Sapphire 2018. We are joined by a new person to theCube, Amit Sinha, the Founder and Chief Customer Officer at WorkSpan. Amit, welcome to theCUBE. >> Thank you for having me, excited to be here. >> So I'm really excited to understand more about WorkSpan, what you guys do. Tell us a little about that, what opportunity you saw in the market with respect to alliances that you went, "Ah why is it no one's doing that." You have this great idea. >> Yeah, absolutely, we had this ah-ha moment, in this day and age of connectedness around the world, there is not a single company that goes to market alone. Right, when the reality's that we all serve the same demanding end-customers. We got to align our marketing. We got to align our messages, We need to align our innovation. I mean just altogether in order to be more. Easier said then done, right. So that's we saw the opportunity, that what if there was a network of alliances that are connected with one another, and if they can truly define a joint innovation, a joint solution, take it to market, co-market it. When they co-market they can get twice the audience at half the cost, and then co-sell. That way they can improve their vendors, and we are truly seeing that, so that's the opportunity that we saw, to really make the life of the alliance manager, the alliance leader, simpler, and easier to do in this connected day and age. >> Well, essential because also on your website, 60 to 75 percent of announced alliances fail. That's enormous, so talk to us about some of the successes that you have had, talking with companies, as you say, that, you know, nobody goes to market alone these days, did they have those ah-ha moments as well when you came knocking on there and say, hey look what we're developing. >> Absolutely, so look at this large event here. Sapphire is one of the biggest enterprise events out here. Over 100 strategic alliances are here from SAP, and they will all make key announcements here about joint products, big golden markets, but can you imagine, three months down the line, 70 percent of them will be actually catching dust on the road. They won't even watch the people, the business cases will be the winner. And that's such a wasted opportunity. The amount of due diligence that goes into kind of creating an alliance, thinking about the business case, people putting together solutions. But then once they announce the keynote, that's where the decline really happens. There's no operational support behind, how do you take this to market. That's where WorkSpan comes in. People wanting to join sales plan, the joint marketing plan, the joint solution plan, to really operationalize that people coming together across the platform. In India we say that a marriage is between families, and that's very true. So really, an alliance is between companies, deep in the companies, not just the alliance manager working with another alliance manager. It's really marketeers, sales folks, alliance people. So, it's a family of two companies coming together. And that's where WorkSpan, why it's the foundation, the consistent process logic, and a data driven argument around it. So you can dig decisions on the base of data, to say, okay where is my alliance working, and where does it need help? You don't do post mortems after that, you can fix as you're going along. >> So let's talk about that process and data driven nature of alliances. Alliances are complex setups, just starting at the very beginning of saying, you know what, I'm, we're two companies, we overlap in areas of competition, but there's these outliers where we really can partner together to make that happy. You look on a show floor, you see brands that are obvious, you know, we're in the NetApp booth and we've talked SAP Hanna a lot, and right across the way is the Oracle booth, and they're talking heavily SAP on Oracle, so there's this opportunity to cooperate, and there's this area of competition. A lot of that is data driven, how do you capture that data and help create the process logic to help companies identify alliances and then execute upon, and manage those alliances going forward. >> Well I think that's an excellent question, so when you are living in a network in this interdependent work, you will partner in some areas and you will compete in some places. So for this network world, we need a new security model, so that only people who are allowed to see something are able to see that thing. We call this Attribute Base Access Control. Compare that to traditional applications which do role based access control, just because you're higher up in the organization, you get to see everything. But this new module of security, Attribute Based Access Control model, allows the right people to get into the right plans, so that they, and they alone, can see it. So you might be working for SAP on, let's say the Google relationship, or the Apple relationships, or the Oracle relationship, or the NetApp relationship, only those right people have those accesses. And the owners of those programs can control and secure that data. So what it allows a company to then do is, it's even more secure in this day and age. We can argue that in this day and age with GDPR and all those compliance efforts, that WorkSpan is far more secure, than sending spreadsheets out, which is the current mode of collaboration. So you can enforce a corporate policy around, what is your shared data, what's your private data. So in the same opportunity you can have private data for your own company, employees to see that as them as sort of partners. So that translucency, not transparency, but translucency is really really important when you do alliances, and that we understand is model of WorkSpan. >> So how do you help, like, for alliances marketing for example, and say there's a joint campaign, NetApp with one of their partners for example, and they wanted to do some lead generation activities, events, webinars, lunch and learns, digital campaigns, and they're gonna get leads that come in from that, and they might say, ah, okay, well I don't want to give you all of that. How do you help with some of that, I mean it kind of goes to the "coopertition" theme a little bit, but from a marketing standpoint, I'm just curious, how do you help either reduce or mitigate concerns that companies, alliance partners would have in that space, or do you come in and sort of help them from a strategic area to normalize some of these concerns? >> Yeah, so what we do is we partner with the company's marketing automation systems, so let's say NetApp is working with AP Cloud for customer. So at this event we announce the integration between WorkSpan and this AP Cloud for customer. Similarly other customers may have other marketing optimations, and you should see in a low quarter market, or a salesfirst.com, so we integrate with those systems. So what happens is marketeers can continue their contact database and their lead machine in those systems, and we get aggregate results in WorkSpan to really see which alliances are doing well. So we don't get into what marketing automation systems do, we partner and we integrate with them. So that, what happens in that, we are extending an investment the company already has made in their marketing automations tech, and we come across as a partner or alliance automations tech, so that really the alliances knew one another. And why is this important. This is important because if you're like an Intel or a NetApp, you may be working with a whole ecosystem of providers, and they themselves have their own marketing automation systems. So you imagine if you are at an intel or you're a NetApp or you're an SAP, you can get all this data back, because there's WorkSpan in the middle. So as a network, you may have just one percent of the data, but your overall network is far more intelligent than all the data you've been collecting. >> So again, whenever we get a topic like this, we have to invoke John Forrier's name and get some block chain conversation going on, from an ideal of, you know, basically there's just, you guys have become an authority of authentication, there's reputation, there's all these fundamental infrastructure things that you have to determine. And you think through, you scale this out beyond just, you know, alliances, and honestly technology is one area. There's all the attributes in manufacturing, in other companies, how does this align with, or a more aggressive question, how does this sort plant like, the ideas of smart contracts with the lies of block chain? >> Yeah, absolutely. So BlockShare is a really good implementation of what we really have done in WorkSpan. So, in WorkSpan, if you think about it, it's a network. There are transactions, they're like, flowing across different parties. And these transactions are trusted, right, across different parties. Let's say an Intel or a NetApp stays approved on our platform, the process extends to the partner and they get a contract, that simple. So in some ways, in living in a connected world, we need to have these kinds of smart contracts and trust in data source that is not just your own. We're living in a shared data world, right? So one of the key partners at Bolt, well NetApp works with this Bolt Intel as well as SAP, right. So, because SAP program funds the SAP marketing campaigns here, and they're both Intels, and they both come from trusted parties, NetApp is able to trust that data, trust that transaction that makes it too. So we provide that trans-foundation based on the qualities that.. >> Sorry, Amit, but that's kind of the trust foundation, as sort of aligns to what Bill Madridment said in his keynote this morning, about, you know, trust being this new currency. You guys have been attaining a lot of momentum in the Fortune 500 space. Tell us a little bit about how you're doing that, and then if there's a customer example that you, that's one of your favorites that you think really articulates your brand values, share that too. >> Absolutely, so we've been very fortunate that we've been trusted by a lot of Fortune 500 companies to come on the platform. Really want to orchestrate their platform and their ecosystem. And we are seeing this need that the head of alliances seen, they're going to be very strategic at the board, where they want to be data driven and numbers driven. They're no longer saying, I'm okay by saying that my alliance with such and such partner is going well. They want to be quantified, they wanna say it's going well by this much. So this is where the main value prop is, we have had companies on our platform that have generated 58 percent more leads, that have reduced their marketing cost by 50 percent. Intel and SAP specifically, this is their third year on our platform, and year on year they have collaborated more number of campaigns, deeper in the regions, where their marketeers are working with intel marketeers, for example. So they got a 24X internal marketing investment, [Lisa] Wow. where as they were expecting an eight to 10x marketing investment, so dramatically increased. For SAP, that meant 100 million dollars more than double at lower marketing cost, just because the two companies can unleash their shared potential with the shared customers across the world. Now this happened, this was not an overnight success, this is a three year success in the making, where there's deep partnership and collaboration at the regional level, at the marketeer level, and all rolling it up at the head of alliances. So Intel is one company, we have SAP of course as a marketing account. We not only work with hardware alliances like NetApp and Intel, but also their SI alliances are on WorkSpan, so large, as many as size you see here, those programs are coming at WorkSpan as well. People at Novel were invited on WorkSpan, HPE is on WorkSpan, so that's a great example as well of a Fortune 500 company. >> Wow, lot of momentum. You know, it's for companies like SAP, like WorkSpan, where you've got software and you've got something under the hood that a lot of people won't know what's happening, or further jobs don't have to know or care, it's always challenging for a brand to go, how do we show the value of our product and service is when it's not something we can touch, or see, or feel. And it's really through the validation, the best you can get, is through the voice of your customer. And the stats that you shared, you must be sort of salivating, with we can actually help you increase Legion by 58 percent, or increase revenue opportunities by 40 percent. I mean, you've got some really substantial data driven facts to show how you're transforming a business. That's got to be, that's gotta make doing business a little bit easier, that you know you've got such salitity. >> Actually when you think of the world, it's really diverse, right, but you can see patterns from this all. So when you work with a lot of partners and you're orchestrating them on your ecosystem, you're running different kinds of marketing campaigns or different sales opportunities. They have different traction depending on how you actually executed them, right. But when you step back and you say, hey, webinars don't really work well in Japan, late evening events work better in Japan. But in the US, one of the best course, it seems like webinars work better. Or such and such partner does a really good job of hiring clients in events, but this other partner I spent a lot of money with, it all seems to go in search or non advertising that I don't see a lot of benefit of, right. So you can make these data driven arguments by partner, by channel, by investment, by, you know by any metric that you want now. So now the head of alliance, this is exactly where the value profit for spenders. Now you can be totally data driven and say, this works, that doesn't work, so I should do more of this and spend less there. >> Fantastic, well Amit I wish we had more time to keep chatting, but thanks so much for stopping by and sharing not only who WorkSpan is and what you do, but some of the significant impact that you can deliver to your customers. >> Thank you so much for the opportunity, loved talking to you both. >> Likewise. We want to thank you for watching theCube, I am Lisa Martin with Keith Townsend, from SAP Sapphire 2018, thanks for watching. (electronic music)
SUMMARY :
Brought to you by NetApp. We are in Orlando in the NetApp booth at SAP Sapphire 2018. that you went, "Ah why is it no one's doing that." so that's the opportunity that we saw, that you have had, talking with companies, So you can dig decisions on the base of data, to say, the process logic to help companies identify alliances So in the same opportunity you can have private data So how do you help, like, for alliances marketing So you imagine if you are at an intel or you're a NetApp that you have to determine. So one of the key partners at Bolt, well NetApp works in his keynote this morning, about, you know, so large, as many as size you see here, the best you can get, is through the voice of your customer. So you can make these data driven arguments by partner, but some of the significant impact that you can deliver loved talking to you both. We want to thank you for watching theCube,
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