>> [Announcer] Live from Times Square in New York City, it's theCUBE covering IBM's Change the Game: Winning with AI, brought to you by IBM. >> Hello everybody, welcome to theCUBE's special presentation. We're covering IBM's announcements today around AI. IBM, as theCUBE does, runs of sessions and programs in conjunction with Strata, which is down at the Javits, and we're Rob Thomas, who's the General Manager of IBM Analytics. Long time Cube alum, Rob, great to see you. >> Dave, great to see you. >> So you guys got a lot going on today. We're here at the Westin Hotel, you've got an analyst event, you've got a partner meeting, you've got an event tonight, Change the game: winning with AI at Terminal 5, check that out, ibm.com/WinWithAI, go register there. But Rob, let's start with what you guys have going on, give us the run down. >> Yeah, it's a big week for us, and like many others, it's great when you have Strata, a lot of people in town. So, we've structured a week where, today, we're going to spend a lot of time with analysts and our business partners, talking about where we're going with data and AI. This evening, we've got a broadcast, it's called Winning with AI. What's unique about that broadcast is it's all clients. We've got clients on stage doing demonstrations, how they're using IBM technology to get to unique outcomes in their business. So I think it's going to be a pretty unique event, which should be a lot of fun. >> So this place, it looks like a cool event, a venue, Terminal 5, it's just up the street on the west side highway, probably a mile from the Javits Center, so definitely check that out. Alright, let's talk about, Rob, we've known each other for a long time, we've seen the early Hadoop days, you guys were very careful about diving in, you kind of let things settle and watched very carefully, and then came in at the right time. But we saw the evolution of so-called Big Data go from a phase of really reducing investments, cheaper data warehousing, and what that did is allowed people to collect a lot more data, and kind of get ready for this era that we're in now. But maybe you can give us your perspective on the phases, the waves that we've seen of data, and where we are today and where we're going. >> I kind of think of it as a maturity curve. So when I go talk to clients, I say, look, you need to be on a journey towards AI. I think probably nobody disagrees that they need something there, the question is, how do you get there? So you think about the steps, it's about, a lot of people started with, we're going to reduce the cost of our operations, we're going to use data to take out cost, that was kind of the Hadoop thrust, I would say. Then they moved to, well, now we need to see more about our data, we need higher performance data, BI data warehousing. So, everybody, I would say, has dabbled in those two area. The next leap forward is self-service analytics, so how do you actually empower everybody in your organization to use and access data? And the next step beyond that is, can I use AI to drive new business models, new levers of growth, for my business? So, I ask clients, pin yourself on this journey, most are, depends on the division or the part of the company, they're at different areas, but as I tell everybody, if you don't know where you are and you don't know where you want to go, you're just going to wind around, so I try to get them to pin down, where are you versus where do you want to go? >> So four phases, basically, the sort of cheap data store, the BI data warehouse modernization, self-service analytics, a big part of that is data science and data science collaboration, you guys have a lot of investments there, and then new business models with AI automation running on top. Where are we today? Would you say we're kind of in-between BI/DW modernization and on our way to self-service analytics, or what's your sense? >> I'd say most are right in the middle between BI data warehousing and self-service analytics. Self-service analytics is hard, because it requires you, sometimes to take a couple steps back, and look at your data. It's hard to provide self-service if you don't have a data catalog, if you don't have data security, if you haven't gone through the processes around data governance. So, sometimes you have to take one step back to go two steps forward, that's why I see a lot of people, I'd say, stuck in the middle right now. And the examples that you're going to see tonight as part of the broadcast are clients that have figured out how to break through that wall, and I think that's pretty illustrative of what's possible. >> Okay, so you're saying that, got to maybe take a step back and get the infrastructure right with, let's say a catalog, to give some basic things that they have to do, some x's and o's, you've got the Vince Lombardi played out here, and also, skillsets, I imagine, is a key part of that. So, that's what they've got to do to get prepared, and then, what's next? They start creating new business models, imagining this is where the cheap data officer comes in and it's an executive level, what are you seeing clients as part of digital transformation, what's the conversation like with customers? >> The biggest change, the great thing about the times we live in, is technology's become so accessible, you can do things very quickly. We created a team last year called Data Science Elite, and we've hired what we think are some of the best data scientists in the world. Their only job is to go work with clients and help them get to a first success with data science. So, we put a team in. Normally, one month, two months, normally a team of two or three people, our investment, and we say, let's go build a model, let's get to an outcome, and you can do this incredibly quickly now. I tell clients, I see somebody that says, we're going to spend six months evaluating and thinking about this, I was like, why would you spend six months thinking about this when you could actually do it in one month? So you just need to get over the edge and go try it. >> So we're going to learn more about the Data Science Elite team. We've got John Thomas coming on today, who is a distinguished engineer at IBM, and he's very much involved in that team, and I think we have a customer who's actually gone through that, so we're going to talk about what their experience was with the Data Science Elite team. Alright, you've got some hard news coming up, you've actually made some news earlier with Hortonworks and Red Hat, I want to talk about that, but you've also got some hard news today. Take us through that. >> Yeah, let's talk about all three. First, Monday we announced the expanded relationship with both Hortonworks and Red Hat. This goes back to one of the core beliefs I talked about, every enterprise is modernizing their data and application of states, I don't think there's any debate about that. We are big believers in Kubernetes and containers as the architecture to drive that modernization. The announcement on Monday was, we're working closer with Red Hat to take all of our data services as part of Cloud Private for Data, which are basically microservice for data, and we're running those on OpenShift, and we're starting to see great customer traction with that. And where does Hortonworks come in? Hadoop has been the outlier on moving to microservices containers, we're working with Hortonworks to help them make that move as well. So, it's really about the three of us getting together and helping clients with this modernization journey. >> So, just to remind people, you remember ODPI, folks? It was all this kerfuffle about, why do we even need this? Well, what's interesting to me about this triumvirate is, well, first of all, Red Hat and Hortonworks are hardcore opensource, IBM's always been a big supporter of open source. You three got together and you're proving now the productivity for customers of this relationship. You guys don't talk about this, but Hortonworks had to, when it's public call, that the relationship with IBM drove many, many seven-figure deals, which, obviously means that customers are getting value out of this, so it's great to see that come to fruition, and it wasn't just a Barney announcement a couple years ago, so congratulations on that. Now, there's this other news that you guys announced this morning, talk about that. >> Yeah, two other things. One is, we announced a relationship with Stack Overflow. 50 million developers go to Stack Overflow a month, it's an amazing environment for developers that are looking to do new things, and we're sponsoring a community around AI. Back to your point before, you said, is there a skills gap in enterprises, there absolutely is, I don't think that's a surprise. Data science, AI developers, not every company has the skills they need, so we're sponsoring a community to help drive the growth of skills in and around data science and AI. So things like Python, R, Scala, these are the languages of data science, and it's a great relationship with us and Stack Overflow to build a community to get things going on skills. >> Okay, and then there was one more. >> Last one's a product announcement. This is one of the most interesting product annoucements we've had in quite a while. Imagine this, you write a sequel query, and traditional approach is, I've got a server, I point it as that server, I get the data, it's pretty limited. We're announcing technology where I write a query, and it can find data anywhere in the world. I think of it as wide-area sequel. So it can find data on an automotive device, a telematics device, an IoT device, it could be a mobile device, we think of it as sequel the whole world. You write a query, you can find the data anywhere it is, and we take advantage of the processing power on the edge. The biggest problem with IoT is, it's been the old mantra of, go find the data, bring it all back to a centralized warehouse, that makes it impossible to do it real time. We're enabling real time because we can write a query once, find data anywhere, this is technology we've had in preview for the last year. We've been working with a lot of clients to prove out used cases to do it, we're integrating as the capability inside of IBM Cloud Private for Data. So if you buy IBM Cloud for Data, it's there. >> Interesting, so when you've been around as long as I have, long enough to see some of the pendulums swings, and it's clearly a pendulum swing back toward decentralization in the edge, but the key is, from what you just described, is you're sort of redefining the boundary, so I presume it's the edge, any Cloud, or on premises, where you can find that data, is that correct? >> Yeah, so it's multi-Cloud. I mean, look, every organization is going to be multi-Cloud, like 100%, that's going to happen, and that could be private, it could be multiple public Cloud providers, but the key point is, data on the edge is not just limited to what's in those Clouds. It could be anywhere that you're collecting data. And, we're enabling an architecture which performs incredibly well, because you take advantage of processing power on the edge, where you can get data anywhere that it sits. >> Okay, so, then, I'm setting up a Cloud, I'll call it a Cloud architecture, that encompasses the edge, where essentially, there are no boundaries, and you're bringing security. We talked about containers before, we've been talking about Kubernetes all week here at a Big Data show. And then of course, Cloud, and what's interesting, I think many of the Hadoop distral vendors kind of missed Cloud early on, and then now are sort of saying, oh wow, it's a hybrid world and we've got a part, you guys obviously made some moves, a couple billion dollar moves, to do some acquisitions and get hardcore into Cloud, so that becomes a critical component. You're not just limiting your scope to the IBM Cloud. You're recognizing that it's a multi-Cloud world, that' what customers want to do. Your comments. >> It's multi-Cloud, and it's not just the IBM Cloud, I think the most predominant Cloud that's emerging is every client's private Cloud. Every client I talk to is building out a containerized architecture. They need their own Cloud, and they need seamless connectivity to any public Cloud that they may be using. This is why you see such a premium being put on things like data ingestion, data curation. It's not popular, it's not exciting, people don't want to talk about it, but we're the biggest inhibitors, to this AI point, comes back to data curation, data ingestion, because if you're dealing with multiple Clouds, suddenly your data's in a bunch of different spots. >> Well, so you're basically, and we talked about this a lot on theCUBE, you're bringing the Cloud model to the data, wherever the data lives. Is that the right way to think about it? >> I think organizations have spoken, set aside what they say, look at their actions. Their actions say, we don't want to move all of our data to any particular Cloud, we'll move some of our data. We need to give them seamless connectivity so that they can leave their data where they want, we can bring Cloud-Native Architecture to their data, we could also help move their data to a Cloud-Native architecture if that's what they prefer. >> Well, it makes sense, because you've got physics, latency, you've got economics, moving all the data into a public Cloud is expensive and just doesn't make economic sense, and then you've got things like GDPR, which says, well, you have to keep the data, certain laws of the land, if you will, that say, you've got to keep the data in whatever it is, in Germany, or whatever country. So those sort of edicts dictate how you approach managing workloads and what you put where, right? Okay, what's going on with Watson? Give us the update there. >> I get a lot of questions, people trying to peel back the onion of what exactly is it? So, I want to make that super clear here. Watson is a few things, start at the bottom. You need a runtime for models that you've built. So we have a product called Watson Machine Learning, runs anywhere you want, that is the runtime for how you execute models that you've built. Anytime you have a runtime, you need somewhere where you can build models, you need a development environment. That is called Watson Studio. So, we had a product called Data Science Experience, we've evolved that into Watson Studio, connecting in some of those features. So we have Watson Studio, that's the development environment, Watson Machine Learning, that's the runtime. Now you move further up the stack. We have a set of APIs that bring in human features, vision, natural language processing, audio analytics, those types of things. You can integrate those as part of a model that you build. And then on top of that, we've got things like Watson Applications, we've got Watson for call centers, doing customer service and chatbots, and then we've got a lot of clients who've taken pieces of that stack and built their own AI solutions. They've taken some of the APIs, they've taken some of the design time, the studio, they've taken some of the Watson Machine Learning. So, it is really a stack of capabilities, and where we're driving the greatest productivity, this is in a lot of the examples you'll see tonight for clients, is clients that have bought into this idea of, I need a development environment, I need a runtime, where I can deploy models anywhere. We're getting a lot of momentum on that, and then that raises the question of, well, do I have expandability, do I have trust in transparency, and that's another thing that we're working on. >> Okay, so there's API oriented architecture, exposing all these services make it very easy for people to consume. Okay, so we've been talking all week at Cube NYC, is Big Data is in AI, is this old wine, new bottle? I mean, it's clear, Rob, from the conversation here, there's a lot of substantive innovation, and early adoption, anyway, of some of these innovations, but a lot of potential going forward. Last thoughts? >> What people have to realize is AI is not magic, it's still computer science. So it actually requires some hard work. You need to roll up your sleeves, you need to understand how I get from point A to point B, you need a development environment, you need a runtime. I want people to really think about this, it's not magic. I think for a while, people have gotten the impression that there's some magic button. There's not, but if you put in the time, and it's not a lot of time, you'll see the examples tonight, most of them have been done in one or two months, there's great business value in starting to leverage AI in your business. >> Awesome, alright, so if you're in this city or you're at Strata, go to ibm.com/WinWithAI, register for the event tonight. Rob, we'll see you there, thanks so much for coming back. >> Yeah, it's going to be fun, thanks Dave, great to see you. >> Alright, keep it right there everybody, we'll be back with our next guest right after this short break, you're watching theCUBE.

>> Live, from Times Square, in New York City, it's theCUBE covering IBM's Change the Game: Winning with AI. Brought to you by IBM. >> Welcome back to the Big Apple, everybody. I'm Dave Vellante, and you're watching theCUBE, the leader in live tech coverage, and we're here covering a special presentation of IBM's Change the Game: Winning with AI. IBM's got an analyst event going on here at the Westin today in the theater district. They've got 50-60 analysts here. They've got a partner summit going on, and then tonight, at Terminal 5 of the West Side Highway, they've got a customer event, a lot of customers there. We've talked earlier today about the hard news. Seth Dobern is here. He's the Chief Data Officer of IBM Analytics, and he's joined by Shreesha Rao who is the Senior Manager of IT Applications at California-based Niagara Bottling. Gentlemen, welcome to theCUBE. Thanks so much for coming on. >> Thank you, Dave. >> Well, thanks Dave for having us. >> Yes, always a pleasure Seth. We've known each other for a while now. I think we met in the snowstorm in Boston, sparked something a couple years ago. >> Yep. When we were both trapped there. >> Yep, and at that time, we spent a lot of time talking about your internal role as the Chief Data Officer, working closely with Inderpal Bhandari, and you guys are doing inside of IBM. I want to talk a little bit more about your other half which is working with clients and the Data Science Elite Team, and we'll get into what you're doing with Niagara Bottling, but let's start there, in terms of that side of your role, give us the update. >> Yeah, like you said, we spent a lot of time talking about how IBM is implementing the CTO role. While we were doing that internally, I spent quite a bit of time flying around the world, talking to our clients over the last 18 months since I joined IBM, and we found a consistent theme with all the clients, in that, they needed help learning how to implement data science, AI, machine learning, whatever you want to call it, in their enterprise. There's a fundamental difference between doing these things at a university or as part of a Kaggle competition than in an enterprise, so we felt really strongly that it was important for the future of IBM that all of our clients become successful at it because what we don't want to do is we don't want in two years for them to go "Oh my God, this whole data science thing was a scam. We haven't made any money from it." And it's not because the data science thing is a scam. It's because the way they're doing it is not conducive to business, and so we set up this team we call the Data Science Elite Team, and what this team does is we sit with clients around a specific use case for 30, 60, 90 days, it's really about 3 or 4 sprints, depending on the material, the client, and how long it takes, and we help them learn through this use case, how to use Python, R, Scala in our platform obviously, because we're here to make money too, to implement these projects in their enterprise. Now, because it's written in completely open-source, if they're not happy with what the product looks like, they can take their toys and go home afterwards. It's on us to prove the value as part of this, but there's a key point here. My team is not measured on sales. They're measured on adoption of AI in the enterprise, and so it creates a different behavior for them. So they're really about "Make the enterprise successful," right, not "Sell this software." >> Yeah, compensation drives behavior. >> Yeah, yeah. >> So, at this point, I ask, "Well, do you have any examples?" so Shreesha, let's turn to you. (laughing softly) Niagara Bottling -- >> As a matter of fact, Dave, we do. (laughing) >> Yeah, so you're not a bank with a trillion dollars in assets under management. Tell us about Niagara Bottling and your role. >> Well, Niagara Bottling is the biggest private label bottled water manufacturing company in the U.S. We make bottled water for Costcos, Walmarts, major national grocery retailers. These are our customers whom we service, and as with all large customers, they're demanding, and we provide bottled water at relatively low cost and high quality. >> Yeah, so I used to have a CIO consultancy. We worked with every CIO up and down the East Coast. I always observed, really got into a lot of organizations. I was always observed that it was really the heads of Application that drove AI because they were the glue between the business and IT, and that's really where you sit in the organization, right? >> Yes. My role is to support the business and business analytics as well as I support some of the distribution technologies and planning technologies at Niagara Bottling. >> So take us the through the project if you will. What were the drivers? What were the outcomes you envisioned? And we can kind of go through the case study. >> So the current project that we leveraged IBM's help was with a stretch wrapper project. Each pallet that we produce--- we produce obviously cases of bottled water. These are stacked into pallets and then shrink wrapped or stretch wrapped with a stretch wrapper, and this project is to be able to save money by trying to optimize the amount of stretch wrap that goes around a pallet. We need to be able to maintain the structural stability of the pallet while it's transported from the manufacturing location to our customer's location where it's unwrapped and then the cases are used. >> And over breakfast we were talking. You guys produce 2833 bottles of water per second. >> Wow. (everyone laughs) >> It's enormous. The manufacturing line is a high speed manufacturing line, and we have a lights-out policy where everything runs in an automated fashion with raw materials coming in from one end and the finished goods, pallets of water, going out. It's called pellets to pallets. Pellets of plastic coming in through one end and pallets of water going out through the other end. >> Are you sitting on top of an aquifer? Or are you guys using sort of some other techniques? >> Yes, in fact, we do bore wells and extract water from the aquifer. >> Okay, so the goal was to minimize the amount of material that you used but maintain its stability? Is that right? >> Yes, during transportation, yes. So if we use too much plastic, we're not optimally, I mean, we're wasting material, and cost goes up. We produce almost 16 million pallets of water every single year, so that's a lot of shrink wrap that goes around those, so what we can save in terms of maybe 15-20% of shrink wrap costs will amount to quite a bit. >> So, how does machine learning fit into all of this? >> So, machine learning is way to understand what kind of profile, if we can measure what is happening as we wrap the pallets, whether we are wrapping it too tight or by stretching it, that results in either a conservative way of wrapping the pallets or an aggressive way of wrapping the pallets. >> I.e. too much material, right? >> Too much material is conservative, and aggressive is too little material, and so we can achieve some savings if we were to alternate between the profiles. >> So, too little material means you lose product, right? >> Yes, and there's a risk of breakage, so essentially, while the pallet is being wrapped, if you are stretching it too much there's a breakage, and then it interrupts production, so we want to try and avoid that. We want a continuous production, at the same time, we want the pallet to be stable while saving material costs. >> Okay, so you're trying to find that ideal balance, and how much variability is in there? Is it a function of distance and how many touches it has? Maybe you can share with that. >> Yes, so each pallet takes about 16-18 wraps of the stretch wrapper going around it, and that's how much material is laid out. About 250 grams of plastic that goes on there. So we're trying to optimize the gram weight which is the amount of plastic that goes around each of the pallet. >> So it's about predicting how much plastic is enough without having breakage and disrupting your line. So they had labeled data that was, "if we stretch it this much, it breaks. If we don't stretch it this much, it doesn't break, but then it was about predicting what's good enough, avoiding both of those extremes, right? >> Yes. >> So it's a truly predictive and iterative model that we've built with them. >> And, you're obviously injecting data in terms of the trip to the store as well, right? You're taking that into consideration in the model, right? >> Yeah that's mainly to make sure that the pallets are stable during transportation. >> Right. >> And that is already determined how much containment force is required when your stretch and wrap each pallet. So that's one of the variables that is measured, but the inputs and outputs are-- the input is the amount of material that is being used in terms of gram weight. We are trying to minimize that. So that's what the whole machine learning exercise was. >> And the data comes from where? Is it observation, maybe instrumented? >> Yeah, the instruments. Our stretch-wrapper machines have an ignition platform, which is a Scada platform that allows us to measure all of these variables. We would be able to get machine variable information from those machines and then be able to hopefully, one day, automate that process, so the feedback loop that says "On this profile, we've not had any breaks. We can continue," or if there have been frequent breaks on a certain profile or machine setting, then we can change that dynamically as the product is moving through the manufacturing process. >> Yeah, so think of it as, it's kind of a traditional manufacturing production line optimization and prediction problem right? It's minimizing waste, right, while maximizing the output and then throughput of the production line. When you optimize a production line, the first step is to predict what's going to go wrong, and then the next step would be to include precision optimization to say "How do we maximize? Using the constraints that the predictive models give us, how do we maximize the output of the production line?" This is not a unique situation. It's a unique material that we haven't really worked with, but they had some really good data on this material, how it behaves, and that's key, as you know, Dave, and probable most of the people watching this know, labeled data is the hardest part of doing machine learning, and building those features from that labeled data, and they had some great data for us to start with. >> Okay, so you're collecting data at the edge essentially, then you're using that to feed the models, which is running, I don't know, where's it running, your data center? Your cloud? >> Yeah, in our data center, there's an instance of DSX Local. >> Okay. >> That we stood up. Most of the data is running through that. We build the models there. And then our goal is to be able to deploy to the edge where we can complete the loop in terms of the feedback that happens. >> And iterate. (Shreesha nods) >> And DSX Local, is Data Science Experience Local? >> Yes. >> Slash Watson Studio, so they're the same thing. >> Okay now, what role did IBM and the Data Science Elite Team play? You could take us through that. >> So, as we discussed earlier, adopting data science is not that easy. It requires subject matter, expertise. It requires understanding of data science itself, the tools and techniques, and IBM brought that as a part of the Data Science Elite Team. They brought both the tools and the expertise so that we could get on that journey towards AI. >> And it's not a "do the work for them." It's a "teach to fish," and so my team sat side by side with the Niagara Bottling team, and we walked them through the process, so it's not a consulting engagement in the traditional sense. It's how do we help them learn how to do it? So it's side by side with their team. Our team sat there and walked them through it. >> For how many weeks? >> We've had about two sprints already, and we're entering the third sprint. It's been about 30-45 days between sprints. >> And you have your own data science team. >> Yes. Our team is coming up to speed using this project. They've been trained but they needed help with people who have done this, been there, and have handled some of the challenges of modeling and data science. >> So it accelerates that time to --- >> Value. >> Outcome and value and is a knowledge transfer component -- >> Yes, absolutely. >> It's occurring now, and I guess it's ongoing, right? >> Yes. The engagement is unique in the sense that IBM's team came to our factory, understood what that process, the stretch-wrap process looks like so they had an understanding of the physical process and how it's modeled with the help of the variables and understand the data science modeling piece as well. Once they know both side of the equation, they can help put the physical problem and the digital equivalent together, and then be able to correlate why things are happening with the appropriate data that supports the behavior. >> Yeah and then the constraints of the one use case and up to 90 days, there's no charge for those two. Like I said, it's paramount that our clients like Niagara know how to do this successfully in their enterprise. >> It's a freebie? >> No, it's no charge. Free makes it sound too cheap. (everybody laughs) >> But it's part of obviously a broader arrangement with buying hardware and software, or whatever it is. >> Yeah, its a strategy for us to help make sure our clients are successful, and I want it to minimize the activation energy to do that, so there's no charge, and the only requirements from the client is it's a real use case, they at least match the resources I put on the ground, and they sit with us and do things like this and act as a reference and talk about the team and our offerings and their experiences. >> So you've got to have skin in the game obviously, an IBM customer. There's got to be some commitment for some kind of business relationship. How big was the collective team for each, if you will? >> So IBM had 2-3 data scientists. (Dave takes notes) Niagara matched that, 2-3 analysts. There were some working with the machines who were familiar with the machines and others who were more familiar with the data acquisition and data modeling. >> So each of these engagements, they cost us about $250,000 all in, so they're quite an investment we're making in our clients. >> I bet. I mean, 2-3 weeks over many, many weeks of super geeks time. So you're bringing in hardcore data scientists, math wizzes, stat wiz, data hackers, developer--- >> Data viz people, yeah, the whole stack. >> And the level of skills that Niagara has? >> We've got actual employees who are responsible for production, our manufacturing analysts who help aid in troubleshooting problems. If there are breakages, they go analyze why that's happening. Now they have data to tell them what to do about it, and that's the whole journey that we are in, in trying to quantify with the help of data, and be able to connect our systems with data, systems and models that help us analyze what happened and why it happened and what to do before it happens. >> Your team must love this because they're sort of elevating their skills. They're working with rock star data scientists. >> Yes. >> And we've talked about this before. A point that was made here is that it's really important in these projects to have people acting as product owners if you will, subject matter experts, that are on the front line, that do this everyday, not just for the subject matter expertise. I'm sure there's executives that understand it, but when you're done with the model, bringing it to the floor, and talking to their peers about it, there's no better way to drive this cultural change of adopting these things and having one of your peers that you respect talk about it instead of some guy or lady sitting up in the ivory tower saying "thou shalt." >> Now you don't know the outcome yet. It's still early days, but you've got a model built that you've got confidence in, and then you can iterate that model. What's your expectation for the outcome? >> We're hoping that preliminary results help us get up the learning curve of data science and how to leverage data to be able to make decisions. So that's our idea. There are obviously optimal settings that we can use, but it's going to be a trial and error process. And through that, as we collect data, we can understand what settings are optimal and what should we be using in each of the plants. And if the plants decide, hey they have a subjective preference for one profile versus another with the data we are capturing we can measure when they deviated from what we specified. We have a lot of learning coming from the approach that we're taking. You can't control things if you don't measure it first. >> Well, your objectives are to transcend this one project and to do the same thing across. >> And to do the same thing across, yes. >> Essentially pay for it, with a quick return. That's the way to do things these days, right? >> Yes. >> You've got more narrow, small projects that'll give you a quick hit, and then leverage that expertise across the organization to drive more value. >> Yes. >> Love it. What a great story, guys. Thanks so much for coming to theCUBE and sharing. >> Thank you. >> Congratulations. You must be really excited. >> No. It's a fun project. I appreciate it. >> Thanks for having us, Dave. I appreciate it. >> Pleasure, Seth. Always great talking to you, and keep it right there everybody. You're watching theCUBE. We're live from New York City here at the Westin Hotel. cubenyc #cubenyc Check out the ibm.com/winwithai Change the Game: Winning with AI Tonight. We'll be right back after a short break. (minimal upbeat music)

(upbeat music) >> Live from Time Square in New York City, it's The Cube. Covering IBM's change the game, winning with AI. Brought to you by IBM. >> Hi everybody, welcome back to The Big Apple. My name is Dave Vellante. We're here in the Theater District at The Westin Hotel covering a Special Cube event. IBM's got a big event today and tonight, if we can pan here to this pop-up. Change the game: winning with AI. So IBM has got an event here at The Westin, The Tide at Terminal 5 which is right up the Westside Highway. Go to IBM.com/winwithAI. Register, you can watch it online, or if you're in the city come down and see us, we'll be there. Uh, we have a bunch of customers will be there. We had Rob Thomas on earlier, he's kind of the host of the event. IBM does these events periodically throughout the year. They gather customers, they put forth some thought leadership, talk about some hard dues. So, we're very excited to have John Thomas here, he's a distinguished engineer and Director of IBM Analytics, long time Cube alum, great to see you again John >> Same here. Thanks for coming on. >> Great to have you. >> So we just heard a great case study with Niagara Bottling around the Data Science Elite Team, that's something that you've been involved in, and we're going to get into that. But give us the update since we last talked, what have you been up to?? >> Sure sure. So we're living and breathing data science these days. So the Data Science Elite Team, we are a team of practitioners. We actually work collaboratively with clients. And I stress on the word collaboratively because we're not there to just go do some work for a client. We actually sit down, expect the client to put their team to work with our team, and we build AI solutions together. Scope use cases, but sort of you know, expose them to expertise, tools, techniques, and do this together, right. And we've been very busy, (laughs) I can tell you that. You know it has been a lot of travel around the world. A lot of interest in the program. And engagements that bring us very interesting use cases. You know, use cases that you would expect to see, use cases that are hmmm, I had not thought of a use case like that. You know, but it's been an interesting journey in the last six, eight months now. >> And these are pretty small, agile teams. >> Sometimes people >> Yes. use tiger teams and they're two to three pizza teams, right? >> Yeah. And my understanding is you bring some number of resources that's called two three data scientists, >> Yes and the customer matches that resource, right? >> Exactly. That's the prerequisite. >> That is the prerequisite, because we're not there to just do the work for the client. We want to do this in a collaborative fashion, right. So, the customers Data Science Team is learning from us, we are working with them hand in hand to build a solution out. >> And that's got to resonate well with customers. >> Absolutely I mean so often the services business is like kind of, customers will say well I don't want to keep going back to a company to get these services >> Right, right. I want, teach me how to fish and that's exactly >> That's exactly! >> I was going to use that phrase. That's exactly what we do, that's exactly. So at the end of the two or three month period, when IBM leaves, my team leaves, you know, the client, the customer knows what the tools are, what the techniques are, what to watch out for, what are success criteria, they have a good handle of that. >> So we heard about the Niagara Bottling use case, which was a pretty narrow, >> Mm-hmm. How can we optimize the use of the plastic wrapping, save some money there, but at the same time maintain stability. >> Ya. You know very, quite a narrow in this case. >> Yes, yes. What are some of the other use cases? >> Yeah that's a very, like you said, a narrow one. But there are some use cases that span industries, that cut across different domains. I think I may have mentioned this on one of our previous discussions, Dave. You know customer interactions, trying to improve customer interactions is something that cuts across industry, right. Now that can be across different channels. One of the most prominent channels is a call center, I think we have talked about this previously. You know I hate calling into a call center (laughter) because I don't know Yeah, yeah. What kind of support I'm going to get. But, what if you could equip the call center agents to provide consistent service to the caller, and handle the calls in the best appropriate way. Reducing costs on the business side because call handling is expensive. And eventually lead up to can I even avoid the call, through insights on why the call is coming in in the first place. So this use case cuts across industry. Any enterprise that has got a call center is doing this. So we are looking at can we apply machine-learning techniques to understand dominant topics in the conversation. Once we understand with these have with unsupervised techniques, once we understand dominant topics in the conversation, can we drill into that and understand what are the intents, and does the intent change as the conversation progress? So you know I'm calling someone, it starts off with pleasantries, it then goes into weather, how are the kids doing? You know, complain about life in general. But then you get to something of substance why the person was calling in the first place. And then you may think that is the intent of the conversation, but you find that as the conversation progresses, the intent might actually change. And can you understand that real time? Can you understand the reasons behind the call, so that you could take proactive steps to maybe avoid the call coming in at the first place? This use case Dave, you know we are seeing so much interest in this use case. Because call centers are a big cost to most enterprises. >> Let's double down on that because I want to understand this. So you basically doing. So every time you call a call center this call may be recorded, >> (laughter) Yeah. For quality of service. >> Yeah. So you're recording the calls maybe using MLP to transcribe those calls. >> MLP is just the first step, >> Right. so you're absolutely right, when a calls come in there's already call recording systems in place. We're not getting into that space, right. So call recording systems record the voice calls. So often in offline batch mode you can take these millions of calls, pass it through a speech-to-text mechanism, which produces a text equivalent of the voice recordings. Then what we do is we apply unsupervised machine learning, and clustering, and topic-modeling techniques against it to understand what are the dominant topics in this conversation. >> You do kind of an entity extraction of those topics. >> Exactly, exactly, exactly. >> Then we find what is the most relevant, what are the relevant ones, what is the relevancy of topics in a particular conversation. That's not enough, that is just step two, if you will. Then you have to, we build what is called an intent hierarchy. So this is at top most level will be let's say payments, the call is about payments. But what about payments, right? Is it an intent to make a late payment? Or is the intent to avoid the payment or contest a payment? Or is the intent to structure a different payment mechanism? So can you get down to that level of detail? Then comes a further level of detail which is the reason that is tied to this intent. What is a reason for a late payment? Is it a job loss or job change? Is it because they are just not happy with the charges that I have coming? What is a reason? And the reason can be pretty complex, right? It may not be in the immediate vicinity of the snippet of conversation itself. So you got to go find out what the reason is and see if you can match it to this particular intent. So multiple steps off the journey, and eventually what we want to do is so we do our offers in an offline batch mode, and we are building a series of classifiers instead of classifiers. But eventually we want to get this to real time action. So think of this, if you have machine learning models, supervised models that can predict the intent, the reasons, et cetera, you can have them deployed operationalize them, so that when a call comes in real time, you can screen it in real time, do the speech to text, you can do this pass it to the supervise models that have been deployed, and the model fires and comes back and says this is the intent, take some action or guide the agent to take some action real time. >> Based on some automated discussion, so tell me what you're calling about, that kind of thing, >> Right. Is that right? >> So it's probably even gone past tell me what you're calling about. So it could be the conversation has begun to get into you know, I'm going through a tough time, my spouse had a job change. You know that is itself an indicator of some other reasons, and can that be used to prompt the CSR >> Ah, to take some action >> Ah, oh case. appropriate to the conversation. >> So I'm not talking to a machine, at first >> no no I'm talking to a human. >> Still talking to human. >> And then real time feedback to that human >> Exactly, exactly. is a good example of >> Exactly. human augmentation. >> Exactly, exactly. I wanted to go back and to process a little bit in terms of the model building. Are there humans involved in calibrating the model? >> There has to be. Yeah, there has to be. So you know, for all the hype in the industry, (laughter) you still need a (laughter). You know what it is is you need expertise to look at what these models produce, right. Because if you think about it, machine learning algorithms don't by themselves have an understanding of the domain. They are you know either statistical or similar in nature, so somebody has to marry the statistical observations with the domain expertise. So humans are definitely involved in the building of these models and claiming of these models. >> Okay. >> (inaudible). So that's who you got math, you got stats, you got some coding involved, and you >> Absolutely got humans are the last mile >> Absolutely. to really bring that >> Absolutely. expertise. And then in terms of operationalizing it, how does that actually get done? What tech behind that? >> Ah, yeah. >> It's a very good question, Dave. You build models, and what good are they if they stay inside your laptop, you know, they don't go anywhere. What you need to do is, I use a phrase, weave these models in your business processes and your applications. So you need a way to deploy these models. The models should be consumable from your business processes. Now it could be a Rest API Call could be a model. In some cases a Rest API Call is not sufficient, the latency is too high. Maybe you've got embed that model right into where your application is running. You know you've got data on a mainframe. A credit card transaction comes in, and the authorization for the credit card is happening in a four millisecond window on the mainframe on all, not all, but you know CICS COBOL Code. I don't have the time to make a Rest API call outside. I got to have the model execute in context with my CICS COBOL Code in that memory space. >> Yeah right. You know so the operationalizing is deploying, consuming these models, and then beyond that, how do the models behave over time? Because you can have the best programmer, the best data scientist build the absolute best model, which has got great accuracy, great performance today. Two weeks from now, performance is going to go down. >> Hmm. How do I monitor that? How do I trigger a loads map for below certain threshold. And, can I have a system in place that reclaims this model with new data as it comes in. >> So you got to understand where the data lives. >> Absolutely. You got to understand the physics, >> Yes. The latencies involved. >> Yes. You got to understand the economics. >> Yes. And there's also probably in many industries legal implications. >> Oh yes. >> No, the explainability of models. You know, can I prove that there is no bias here. >> Right. Now all of these are challenging but you know, doable things. >> What makes a successful engagement? Obviously you guys are outcome driven, >> Yeah. but talk about how you guys measure success. >> So um, for our team right now it is not about revenue, it's purely about adoption. Does the client, does the customer see the value of what IBM brings to the table. This is not just tools and technology, by the way. It's also expertise, right? >> Hmm. So this notion of expertise as a service, which is coupled with tools and technology to build a successful engagement. The way we measure success is has the client, have we built out the use case in a way that is useful for the business? Two, does a client see value in going further with that. So this is right now what we look at. It's not, you know yes of course everybody is scared about revenue. But that is not our key metric. Now in order to get there though, what we have found, a little bit of hard work, yes, uh, no you need different constituents of the customer to come together. It's not just me sending a bunch of awesome Python Programmers to the client. >> Yeah right. But now it is from the customer's side we need involvement from their Data Science Team. We talk about collaborating with them. We need involvement from their line of business. Because if the line of business doesn't care about the models we've produced you know, what good are they? >> Hmm. And third, people don't usually think about it, we need IT to be part of the discussion. Not just part of the discussion, part of being the stakeholder. >> Yes, so you've got, so IBM has the chops to actually bring these constituents together. >> Ya. I have actually a fair amount of experience in herding cats on large organizations. (laughter) And you know, the customer, they've got skin in the IBM game. This is to me a big differentiator between IBM, certainly some of the other technology suppliers who don't have the depth of services, expertise, and domain expertise. But on the flip side of that, differentiation from many of the a size who have that level of global expertise, but they don't have tech piece. >> Right. >> Now they would argue well we do anybodies tech. >> Ya. But you know, if you've got tech. >> Ya. >> You just got to (laughter) Ya. >> Bring those two together. >> Exactly. And that's really seems to me to be the big differentiator >> Yes, absolutely. for IBM. Well John, thanks so much for stopping by theCube and explaining sort of what you've been up to, the Data Science Elite Team, very exciting. Six to nine months in, >> Yes. are you declaring success yet? Still too early? >> Uh, well we're declaring success and we are growing, >> Ya. >> Growth is good. >> A lot of lot of attention. >> Alright, great to see you again, John. >> Absolutely, thanks you Dave. Thanks very much. Okay, keep it right there everybody. You're watching theCube. We're here at The Westin in midtown and we'll be right back after this short break. I'm Dave Vellante. (tech music)

>> Live from Times Square in New York City, it's The Cube covering IBM's Change the Game: Winning with AI, brought to you by IBM. >> Hello everybody, welcome to The Cube's special presentation. We're covering IBM's announcements today around AI. IBM, as The Cube does, runs of sessions and programs in conjunction with Strata, which is down at the Javits, and we're Rob Thomas, who's the General Manager of IBM Analytics. Long time Cube alum, Rob, great to see you. >> Dave, great to see you. >> So you guys got a lot going on today. We're here at the Westin Hotel, you've got an analyst event, you've got a partner meeting, you've got an event tonight, Change the game: winning with AI at Terminal 5, check that out, ibm.com/WinWithAI, go register there. But Rob, let's start with what you guys have going on, give us the run down. >> Yeah, it's a big week for us, and like many others, it's great when you have Strata, a lot of people in town. So, we've structured a week where, today, we're going to spend a lot of time with analysts and our business partners, talking about where we're going with data and AI. This evening, we've got a broadcast, it's called Winning with AI. What's unique about that broadcast is it's all clients. We've got clients on stage doing demonstrations, how they're using IBM technology to get to unique outcomes in their business. So I think it's going to be a pretty unique event, which should be a lot of fun. >> So this place, it looks like a cool event, a venue, Terminal 5, it's just up the street on the west side highway, probably a mile from the Javits Center, so definitely check that out. Alright, let's talk about, Rob, we've known each other for a long time, we've seen the early Hadoop days, you guys were very careful about diving in, you kind of let things settle and watched very carefully, and then came in at the right time. But we saw the evolution of so-called Big Data go from a phase of really reducing investments, cheaper data warehousing, and what that did is allowed people to collect a lot more data, and kind of get ready for this era that we're in now. But maybe you can give us your perspective on the phases, the waves that we've seen of data, and where we are today and where we're going. >> I kind of think of it as a maturity curve. So when I go talk to clients, I say, look, you need to be on a journey towards AI. I think probably nobody disagrees that they need something there, the question is, how do you get there? So you think about the steps, it's about, a lot of people started with, we're going to reduce the cost of our operations, we're going to use data to take out cost, that was kind of the Hadoop thrust, I would say. Then they moved to, well, now we need to see more about our data, we need higher performance data, BI data warehousing. So, everybody, I would say, has dabbled in those two area. The next leap forward is self-service analytics, so how do you actually empower everybody in your organization to use and access data? And the next step beyond that is, can I use AI to drive new business models, new levers of growth, for my business? So, I ask clients, pin yourself on this journey, most are, depends on the division or the part of the company, they're at different areas, but as I tell everybody, if you don't know where you are and you don't know where you want to go, you're just going to wind around, so I try to get them to pin down, where are you versus where do you want to go? >> So four phases, basically, the sort of cheap data store, the BI data warehouse modernization, self-service analytics, a big part of that is data science and data science collaboration, you guys have a lot of investments there, and then new business models with AI automation running on top. Where are we today? Would you say we're kind of in-between BI/DW modernization and on our way to self-service analytics, or what's your sense? >> I'd say most are right in the middle between BI data warehousing and self-service analytics. Self-service analytics is hard, because it requires you, sometimes to take a couple steps back, and look at your data. It's hard to provide self-service if you don't have a data catalog, if you don't have data security, if you haven't gone through the processes around data governance. So, sometimes you have to take one step back to go two steps forward, that's why I see a lot of people, I'd say, stuck in the middle right now. And the examples that you're going to see tonight as part of the broadcast are clients that have figured out how to break through that wall, and I think that's pretty illustrative of what's possible. >> Okay, so you're saying that, got to maybe take a step back and get the infrastructure right with, let's say a catalog, to give some basic things that they have to do, some x's and o's, you've got the Vince Lombardi played out here, and also, skillsets, I imagine, is a key part of that. So, that's what they've got to do to get prepared, and then, what's next? They start creating new business models, imagining this is where the cheap data officer comes in and it's an executive level, what are you seeing clients as part of digital transformation, what's the conversation like with customers? >> The biggest change, the great thing about the times we live in, is technology's become so accessible, you can do things very quickly. We created a team last year called Data Science Elite, and we've hired what we think are some of the best data scientists in the world. Their only job is to go work with clients and help them get to a first success with data science. So, we put a team in. Normally, one month, two months, normally a team of two or three people, our investment, and we say, let's go build a model, let's get to an outcome, and you can do this incredibly quickly now. I tell clients, I see somebody that says, we're going to spend six months evaluating and thinking about this, I was like, why would you spend six months thinking about this when you could actually do it in one month? So you just need to get over the edge and go try it. >> So we're going to learn more about the Data Science Elite team. We've got John Thomas coming on today, who is a distinguished engineer at IBM, and he's very much involved in that team, and I think we have a customer who's actually gone through that, so we're going to talk about what their experience was with the Data Science Elite team. Alright, you've got some hard news coming up, you've actually made some news earlier with Hortonworks and Red Hat, I want to talk about that, but you've also got some hard news today. Take us through that. >> Yeah, let's talk about all three. First, Monday we announced the expanded relationship with both Hortonworks and Red Hat. This goes back to one of the core beliefs I talked about, every enterprise is modernizing their data and application of states, I don't think there's any debate about that. We are big believers in Kubernetes and containers as the architecture to drive that modernization. The announcement on Monday was, we're working closer with Red Hat to take all of our data services as part of Cloud Private for Data, which are basically microservice for data, and we're running those on OpenShift, and we're starting to see great customer traction with that. And where does Hortonworks come in? Hadoop has been the outlier on moving to microservices containers, we're working with Hortonworks to help them make that move as well. So, it's really about the three of us getting together and helping clients with this modernization journey. >> So, just to remind people, you remember ODPI, folks? It was all this kerfuffle about, why do we even need this? Well, what's interesting to me about this triumvirate is, well, first of all, Red Hat and Hortonworks are hardcore opensource, IBM's always been a big supporter of open source. You three got together and you're proving now the productivity for customers of this relationship. You guys don't talk about this, but Hortonworks had to, when it's public call, that the relationship with IBM drove many, many seven-figure deals, which, obviously means that customers are getting value out of this, so it's great to see that come to fruition, and it wasn't just a Barney announcement a couple years ago, so congratulations on that. Now, there's this other news that you guys announced this morning, talk about that. >> Yeah, two other things. One is, we announced a relationship with Stack Overflow. 50 million developers go to Stack Overflow a month, it's an amazing environment for developers that are looking to do new things, and we're sponsoring a community around AI. Back to your point before, you said, is there a skills gap in enterprises, there absolutely is, I don't think that's a surprise. Data science, AI developers, not every company has the skills they need, so we're sponsoring a community to help drive the growth of skills in and around data science and AI. So things like Python, R, Scala, these are the languages of data science, and it's a great relationship with us and Stack Overflow to build a community to get things going on skills. >> Okay, and then there was one more. >> Last one's a product announcement. This is one of the most interesting product annoucements we've had in quite a while. Imagine this, you write a sequel query, and traditional approach is, I've got a server, I point it as that server, I get the data, it's pretty limited. We're announcing technology where I write a query, and it can find data anywhere in the world. I think of it as wide-area sequel. So it can find data on an automotive device, a telematics device, an IoT device, it could be a mobile device, we think of it as sequel the whole world. You write a query, you can find the data anywhere it is, and we take advantage of the processing power on the edge. The biggest problem with IoT is, it's been the old mantra of, go find the data, bring it all back to a centralized warehouse, that makes it impossible to do it real time. We're enabling real time because we can write a query once, find data anywhere, this is technology we've had in preview for the last year. We've been working with a lot of clients to prove out used cases to do it, we're integrating as the capability inside of IBM Cloud Private for Data. So if you buy IBM Cloud for Data, it's there. >> Interesting, so when you've been around as long as I have, long enough to see some of the pendulums swings, and it's clearly a pendulum swing back toward decentralization in the edge, but the key is, from what you just described, is you're sort of redefining the boundary, so I presume it's the edge, any Cloud, or on premises, where you can find that data, is that correct? >> Yeah, so it's multi-Cloud. I mean, look, every organization is going to be multi-Cloud, like 100%, that's going to happen, and that could be private, it could be multiple public Cloud providers, but the key point is, data on the edge is not just limited to what's in those Clouds. It could be anywhere that you're collecting data. And, we're enabling an architecture which performs incredibly well, because you take advantage of processing power on the edge, where you can get data anywhere that it sits. >> Okay, so, then, I'm setting up a Cloud, I'll call it a Cloud architecture, that encompasses the edge, where essentially, there are no boundaries, and you're bringing security. We talked about containers before, we've been talking about Kubernetes all week here at a Big Data show. And then of course, Cloud, and what's interesting, I think many of the Hadoop distral vendors kind of missed Cloud early on, and then now are sort of saying, oh wow, it's a hybrid world and we've got a part, you guys obviously made some moves, a couple billion dollar moves, to do some acquisitions and get hardcore into Cloud, so that becomes a critical component. You're not just limiting your scope to the IBM Cloud. You're recognizing that it's a multi-Cloud world, that' what customers want to do. Your comments. >> It's multi-Cloud, and it's not just the IBM Cloud, I think the most predominant Cloud that's emerging is every client's private Cloud. Every client I talk to is building out a containerized architecture. They need their own Cloud, and they need seamless connectivity to any public Cloud that they may be using. This is why you see such a premium being put on things like data ingestion, data curation. It's not popular, it's not exciting, people don't want to talk about it, but we're the biggest inhibitors, to this AI point, comes back to data curation, data ingestion, because if you're dealing with multiple Clouds, suddenly your data's in a bunch of different spots. >> Well, so you're basically, and we talked about this a lot on The Cube, you're bringing the Cloud model to the data, wherever the data lives. Is that the right way to think about it? >> I think organizations have spoken, set aside what they say, look at their actions. Their actions say, we don't want to move all of our data to any particular Cloud, we'll move some of our data. We need to give them seamless connectivity so that they can leave their data where they want, we can bring Cloud-Native Architecture to their data, we could also help move their data to a Cloud-Native architecture if that's what they prefer. >> Well, it makes sense, because you've got physics, latency, you've got economics, moving all the data into a public Cloud is expensive and just doesn't make economic sense, and then you've got things like GDPR, which says, well, you have to keep the data, certain laws of the land, if you will, that say, you've got to keep the data in whatever it is, in Germany, or whatever country. So those sort of edicts dictate how you approach managing workloads and what you put where, right? Okay, what's going on with Watson? Give us the update there. >> I get a lot of questions, people trying to peel back the onion of what exactly is it? So, I want to make that super clear here. Watson is a few things, start at the bottom. You need a runtime for models that you've built. So we have a product called Watson Machine Learning, runs anywhere you want, that is the runtime for how you execute models that you've built. Anytime you have a runtime, you need somewhere where you can build models, you need a development environment. That is called Watson Studio. So, we had a product called Data Science Experience, we've evolved that into Watson Studio, connecting in some of those features. So we have Watson Studio, that's the development environment, Watson Machine Learning, that's the runtime. Now you move further up the stack. We have a set of APIs that bring in human features, vision, natural language processing, audio analytics, those types of things. You can integrate those as part of a model that you build. And then on top of that, we've got things like Watson Applications, we've got Watson for call centers, doing customer service and chatbots, and then we've got a lot of clients who've taken pieces of that stack and built their own AI solutions. They've taken some of the APIs, they've taken some of the design time, the studio, they've taken some of the Watson Machine Learning. So, it is really a stack of capabilities, and where we're driving the greatest productivity, this is in a lot of the examples you'll see tonight for clients, is clients that have bought into this idea of, I need a development environment, I need a runtime, where I can deploy models anywhere. We're getting a lot of momentum on that, and then that raises the question of, well, do I have expandability, do I have trust in transparency, and that's another thing that we're working on. >> Okay, so there's API oriented architecture, exposing all these services make it very easy for people to consume. Okay, so we've been talking all week at Cube NYC, is Big Data is in AI, is this old wine, new bottle? I mean, it's clear, Rob, from the conversation here, there's a lot of substantive innovation, and early adoption, anyway, of some of these innovations, but a lot of potential going forward. Last thoughts? >> What people have to realize is AI is not magic, it's still computer science. So it actually requires some hard work. You need to roll up your sleeves, you need to understand how I get from point A to point B, you need a development environment, you need a runtime. I want people to really think about this, it's not magic. I think for a while, people have gotten the impression that there's some magic button. There's not, but if you put in the time, and it's not a lot of time, you'll see the examples tonight, most of them have been done in one or two months, there's great business value in starting to leverage AI in your business. >> Awesome, alright, so if you're in this city or you're at Strata, go to ibm.com/WinWithAI, register for the event tonight. Rob, we'll see you there, thanks so much for coming back. >> Yeah, it's going to be fun, thanks Dave, great to see you. >> Alright, keep it right there everybody, we'll be back with our next guest right after this short break, you're watching The Cube.