>> From the Aria Resort in Las Vegas, it's theCUBE. Covering AWS Marketplace. Brought to you by Amazon Web Services. >> Hey welcome back everybody, Jeff Frick here with theCUBE, we're at AWS re:Invent in Las Vegas, I don't know, 50,000, 60,000. I can't wait 'til the number comes in, there's a lot of people at this event. Been coming for years, we actually have nine days of coverage here spread out over three sets in four different locations, but we're kickin' it off tonight, at the AWS Marketplace and Service Catalog event here at the Aria. Come on by there's no lines over here. I'm sure there's giant lines over at the Sands. We're excited to see an old friend and make a new friend, and talk about the service catalogs from some of the experts and Dave Wright, Chief Innovation Officer from ServiceNow, has been on many, many times. >> I have. >> Dave great to see you. >> No, good to be here. >> And our new friend MaSonya Scott, she's Senior Business Development Manager, at AWS Service Catalog. >> Hi, how are you? >> Welcome. >> Thank you. >> So there's a lot of talk about service catalog. We know about the ServiceNow Service Catalog. We got the AWS Service Catalog. But now you guys have brought these two things together. >> Yes. >> Why did you bring it together? How did it happen? How did we get here today? >> So, AWS, 95% of our features are based on what customer feedback. And so we were listening to our customers tell us that, hey it's your innovation in AWS Service Catalog, where you provide the governance, the guardrails, the launch constraints is great but we already have a service catalog with the ideas and tools such as ServiceNow and how can federate that ingest the details and information into ServiceNow so that we can do it in one place? So our developers don't have to swivel chair between two different systems. >> Right. >> So we listened to that feedback. Got requirements, started a proof of concept, and then we built on it and we're now on our third iteration. >> And Dave, what were you hearing your side of the chair? >> So we were getting, customers were coming to us saying they wanted a similar experience they were getting using regular service catalog. So they wanted a unified experience. They wanted the ability to have governance and control over what was happening. But most importantly they wanted us to integrate because they'd say, hey, you two are both strategic platforms for us. We don't want to go to the last mile after to aid the integration so you guys need to work together and sort it out. So, it was very much customer driven. It was customers that were saying, We want you guys to work together more closely. >> I love it. I just love the customer-centric nature because we hear it over and over again. >> Yes. >> And this is kind of a great example of a real instance. And you didn't really care, per se, whose was kind of on top. What are the logging into initially. >> Right. >> You just wanted to get the integration done. >> Yes. >> And it sounds like today, right now it's a ServiceNow log in and then it integrates with the AWS Service catalog-- >> Yes. >> Underneath. >> Right. So for the AWS Service Catalog we state the source of truth for all the resources, the products and the portfolios. And then we sync to ServiceNow Service Catalog through their scheduled job process and we expose products that the ServiceNow administrator wants their end-users to see. So they can order an iPhone and now they can order a web server. >> And where's the identity? Is that in the ServiceNow platform now in terms the rights and access that an individual person has inside of your catalog. >> So we have a scoped app in ServiceNow where you correlate the identities in AWS to a role in ServiceNow. >> Okay. >> So that's that. And then the best thing about the app is that the ServiceNow end users doesn't have direct access to the AWS console. >> Right. They just order what is a compliant, secure product product that they need to have. And then even in the AWS console, the connection only gives the end user role that's assumed access to the AWS Service Catalog. So not even direct resources to EC2 or S3. And so what that enables is that segregation of duty. >> Right. >> And so we put the permissions on the launch constraints and then they deplore products and then you can give the evidence in an audit to what you've provisioned. >> Okay. And then where is this in the life cycle? You said, I think we're kind of past POCs getting into production? >> Yeah our customers are starting to move to production, doing POCs, giving us feedback and as they give us more feedback, we're creating more releases. We've launched our third iteration of features last Monday, the 19th and what we did was we integrated not only just AWS Service Catalog but the ability through AWS Systems Manager to do SSM actions so if you provision a web server, now you can start, stop, reboot it. And so, then once you do that we create a change in ServiceNow's IT change management. So we're moving more from provisioning as well as into operational actions as well. >> So that's what was great for us was if you've got that point of initiation where you know something's happening, we can then update the CMDB in real time, we can start looking at software asset management so we can see what's deployed. And then we've also found this great use cases where we can look at how we actually map the service to then be able to use Amazon's cloud migration products to be able to speed up migrations as well. >> Yes. Yes, and so customers are not only just provisioning storage or EC2's but anything from a cloud formation template workspace, an Amazon workplace. >> Right. >> We can also send those requests through ServiceNow we got a lot of feedback on that. >> Right. >> We have sessions and builder projects today at re:Invent that are showing how that works. >> So it begs the question obviously down the road, you know will kind of the priority switch from the customer perspective? You know, will ServiceNow be integrated in through the marketplace of the service catalog and people access it through that way? >> I think there's no reason why it couldn't be at some point. The only challenge we have at the moment is obviously people using the service catalog to provision all kinds of things as well as AWS components >> Right, right. >> But if you're a core AWS shopper and that's what you're using everything for there's no reason why you couldn't flip that around. >> Right, I was just thinking you know what screen are you on all day, right? You know everybody wants your attention. They want that screen and if that's your work screen, that's your work screen so know you're opening this up, really adds a whole lot of power to the ServiceNow work screen that wasn't there before. >> We've always focused on can it change what the employee experience is like to just try and give them, ironically an Amazon-like experience. >> Yeah. (laughs) >> Before we said it's easy for me to order stuff in the real world for me to just get something from Amazon why couldn't I have exactly that same experience when I wanted to order any piece of IT equipment whether it be physical, virtual, peripherals, whatever. So that's why we're trying to change the experience but it's funny that it's come through that full circle of them going, oh, it would be good if it was like that, and then we end up working with these guys anyway. >> So did you get a cake? (laughing) >> Did I get a cake? I've seen many cakes in my career. But no, I think you need to send me a cake. >> We need to do it, get a go live cake. >> I know, I know >> Yeah you got to get a Go Live cake once you get that first one up and official and ready to roll. >> We ought to do that, take a picture. >> See your product manager. >> It's a huge tradition. It's one of the coolest things of the ServiceNow culture I have to say. >> Yes, yes, yes. >> All right. So any final words on this partnership beyond just continuing to make the improvements getting closer to production and build more functionality? Anything you want to highlight as you turn the calendar on 2018 and 2019's just around the corner? >> So we're looking to get feedback on not just provisioning but going through other management tool services and trying to see what the customers are looking for. So that's one of those key features is just building bigger not just AWS Service Catalog but a connector between the two platforms so that we can continue to create that synergy. >> Excellent. All right, well thanks for taking a few minutes of your day and we'll see you I think in May. (laughing) Is usually when we see you. And we see AWS, I think we had six shows this year. You guys just keep rolling. >> Yes. >> So thanks for taking a few minutes and have a terrific show. >> No great to be here. >> Thank you. >> All right, she's MaSonya, he's Dave and I'm Jeff, you're watching theCUBE. It's the AWS Marketplace Service Catalog Enterprise at the Aria, come on by. Thanks for watching. (upbeat music)