David Chang, HelloSign, a Dropbox Company | Coupa Insp!re19
>> from the Cosmopolitan Hotel in Las Vegas, Nevada. It's the Cube covering Cooper inspired. 2019. Brought to you by Cooper. >> Welcome to the Cube. Lisa Martin on the ground at Cooper Inspire 19 at the Cosmopolitan, the chic Cosmopolitan in Las Vegas. Very pleased to be joined by my friend David Chang, the VP of business from Hello. Sign a drop box company. David, Welcome to the Cube. >> Thank you for having me on. >> Great to have you here. It is a lot of fun. You could really geek out talking technology all day >> too much. So, >> yeah, there's that >> play that you gotta gamble. It'll keep it real. >> You know, I have no skills in that whatsoever, but maybe I'll try it. I'll take your advice. Give her audience an overview of Hello. Sign. Sure. Drop box Company. What? You guys are what you do. All that good stuff. >> Great. Great. So hello. Sign is today one of the fastest growing, if not the fastest growing electronic signature company in market place today and today we host, I think, over 100,000 paying businesses that use one of our products and over 150 different countries. today we actually were acquired by Dropbox. Sure, everybody's familiar Dropbox or one of the biggest brands in the Internet industry today by the leader in consumer and business files Thinking chair. So John Box actually purchased this, you know, for a number of reasons. First of all, even amazing product and cultural fit with them. But also, Electronic Signature Day is an enormous market. It is one piece of the overall digital transformation, but Elektronik, six year alone, analysts view, is probably a $25,000,000,000 industry, which we've only barely scratched the surface. So it's a huge opportunity, absolutely, and it's that big. That's exactly the you know. That's actually what's shocking about how big it is, because if you think about almost in every business, there are not just one, but probably dozens of different use cases where you need to sign documents. So electronic signature honestly is relevant for everything from all your sales agreements to all of your HR and offer letter and on boarding agreement. It's relevant specifically for all of your procurement and buying agreements, all your vendors contracts that need to be signed, your supply agreements that needs to be signed and D A s o purchase orders. All these documents need to be signed. And today you know, only a few of these use cases have been brought into the digital arena. So there's a whole huge area to grow. And with Dropbox being a leader and content management, where you normally store your documents, >> right, it's >> a natural workflow extension two haven't signed by. Hello, son. >> Excellent. Well, one of the things that we've been talking a lot about we talk about this in every show is the effects of consumer is Asian. And we talked about this yesterday with Rob Bernstein, Cooper's CEO in a number of gas yesterday and today is that we're consumers every day, even when we're at work. Oh, I forgot. I gotta buy this when we go on Amazon, we know we could get it in a day, but now we have the same expectations whether we're buying business, you know, software or what not? And we also want to be able to do things from our mobile phone, including sign. Hey, I got this new job offer or whatever happens to be without having out. Oh my God, there's a pdf. I have to go home, get to my desktop, talk to me about PDS because I can imagine when people either fill them out manually, then they scanning back in and somebody's gotta print it out or fax it. That date is stuck in Pdf. How does hello sign work to free dot data in a Pierre? >> Sure, our design philosophy really is about, you know, make making a superior user experience both for the person who needs to get a document, a document side, but also somebody who's actually gonna be signing it. So when we designed our products, you might as easy as possible for user's to sign that and recognizing some of the difficulties with P D EFS and signing on your mobile phone. We've made our products specifically Mobley responsive, so they don't have to pension, screen, pension, pension scan and all that kind of stuff and typing data. We make it very easy walking through the data entry process to streamline the whole process. We just want to make user customer satisfaction first and foremost >> moving the friction, probably getting documents signed much faster. >> Absolutely. I mean the base, you know, benefits associated the signature. Overall you know, our honestly getting your documents signed significantly faster and more efficiently. We have customers that used to take up to two weeks to get a contract signed. And, you know, as a salesperson, that gets your real nervous, right? So we've seen those contracts now get signed in less than a day. Also, Elektronik senator provides a tonic transparency. So throughout the process, we can actually provide notifications that let the sales people know that somebody's opened up the the >> end. Lt >> looked at the document, reviewed it, signed it, completed it. And even if the document has been signed, the consent of reminders to make sure to sign it. And the third thing is, you know you can't can't emphasize this enough. The value associate with productivity increases. Come on. Everyone's gone out. Printed out the document, walked it over to the scanning machine, you know, then uploading it back in your computer, you know that that whole step, you know, should be completely digital and automated as >> much as >> possible. So we see productivity increases to some of our customers between two x three x for X right in the number in reducing the number of man hours people have to spend to get >> documents only. Is that a cost savings? But all of the you can think of all the other benefits like we're talking about, even for the procurement officers were talking about it at Kuba inspires. It's not just saving money. It's all of the other ripple effects that cost savings, resource, reallocations, speed. All enable this digital transformation, which then enables the business Thio capture new customers. Increased customer, lifetime value, shareholder value. There's a lot of upside to this, >> especially for a company like Cooper. First of all, it's an incredible fit for what we do. Procurement documents. That whole host, um, they need to be signed but by, you know, utilizing Hello, son. We really facilitate that whole experience, and we're very excited to expand our partnership today. We're Cooper Advantage partner. >> Tell me about the Cooper Advantage program benefits. Who wins your >> coop? Advantage is this very unique marketplace that Cooper's brought together. They're pulling together both their customers, some of their lead customers and their matching them with some of the suppliers selected suppliers that provide their customers. Ah, whole host of service is that they need so it could be everything from goods and office supplies. All the way to service is like travel service is, and staffing service is all the way to software key software that their customers would utilize in conjunction with their procurement business. Spend management So companies like close on. So by matchmaking it for the suppliers, they get some pre negotiated discounts that offer them immediate savings off of buying direct from retail and then from ah, supplier side. We get huge benefits because we get to meet some of the most targeted companies that we want. So Cooper effectively is one of our favorite matchmakers. >> Nice. So, yeah, there's a tremendous amount of suppliers in their program. I forget the number and I don't want to misquote it. But I can imagine Cooper customer that's using them for procurement and expenses and invoices and payments. I talked a lot about Cooper pains of new things today. Well, then have the opportunity through the Cooper Advantage program to do prick human contract Scorpios with Hello sign as the e signature. >> Exactly, really, exactly. And that that is, like I said, a great match for what their customers need and by being virtue of a coupe advantage part. Sorry. Keep advantage Supplier. We've been pre vetted by Cooper have also worked out some special pre negotiated discounts with Cooper to make sure we passed that value on to their customers. >> So some of the things that came out today regarding yesterday as well with the Amazon extension you and I talked about the consumer ization affect a few minutes ago. What opportunities is that? Open up to Hello, sign for Cooper paid to be able to enable I t folks to have this visibility for the entire software from search to management. With this consume arised approach, open up doors for Hello Sign. >> Well, I think you know, if you look at the total life cycle of any purchase right from from beginning to end from everything from identifying the products that you want to being able to, you know, negotiate and secure a price that is good for you, you know that whole process. There's always tradition, but a lot of friction there. So the same way that there's friction on the e commerce side, we'll check out and purchase right and getting lining up your payment and Internet payment information Cooper. Streamlining that whole thing for the customer so long without sod is if there's documents they're associated with that with that workflow than by using companies like Hello Sign and our products were able to continue that process of digital izing the end and purchase cycle. >> And I imagine, from an information security perspective, everything >> Come on the old >> days usedto signed >> a contract and I thought, Oh, my boss's desk, Anybody could come by and pick that up So nowadays we you know nowadays we keep it stored securely in the cloud. We have some of the highest security requirements of any signature company out there, and that really matches Cupid's philosophy as well. They go overboard on security, which we really appreciate. That mission is completely lard with each other. >> Awesome. So last few seconds here. I know that you guys are early in the acquisition with Dropbox. What's exciting You for the rest of the calendar. 19. Since all these fiscal years are different. And what's next with you guys in Cuba? Yeah, >> So first of all, with Dropbox, we're just excited to be part of an enormous community of over 500,000,000 users globally So it's It's It's the reach is insane. >> I know >> my mom. Yeah, I think everybody has a DROPBOX account on >> eso getting introduced to their segments, whether it's a consumer segment, SMB and increasingly, the business segment offers huge brand recognition and the potential for new customers with Dropbox. So there's a great synergy from a go to market perspective, and with Cooper, we're very excited about the next stage of our partnership is entering the Cooper Link program. So, uh, you know said Now Cooper customers will be able to sign and send for signature from within the Cooper clr module. Eso any of their contracts vendor agreements that are stored within Cooper without ever having to leave Cooper. You consent for signature and seek the document back. And for a company like Cooper, this is a great strategic value. A because of the benefit it brings its customers, but also with all the great features that Cooper's coming out with leading edge. They want to keep a cz much of that procurement experience from within Cooper. They want Cooper to be that system of record per se and system of transaction for all your business. Ben Management So now you don't have to leave Cooper to perform to get your contract signed. You can do it from all within one place within Cooper, and we enable that. >> That's awesome. That's that's what we want. Keep him. In the experience of that, they actually adopted. They get it done. They're more efficient and and and well, David, it's been such a pleasure to >> have you on >> the Cube. Thank you for joining me today. >> Thanks, Lisa. >> All right, we'll see you next. Time for David Chang. I'm Lisa Martin. You're watching the Cube from Cooper Inspired 19. Thanks for watching.
SUMMARY :
Brought to you by Cooper. the chic Cosmopolitan in Las Vegas. Great to have you here. So, play that you gotta gamble. You guys are what you do. That's exactly the you know. a natural workflow extension two haven't signed by. Well, one of the things that we've been talking a lot about we talk about this in every show is Sure, our design philosophy really is about, you know, make making a superior user experience I mean the base, you know, benefits associated the signature. And the third thing is, you know you can't can't emphasize right in the number in reducing the number of man hours people have to spend to get But all of the you can think of all the other benefits like we're you know, utilizing Hello, son. Tell me about the Cooper Advantage program benefits. and staffing service is all the way to software key software that their customers would utilize in I forget the number and I don't want And that that is, like I said, a great match for what their customers So some of the things that came out today regarding yesterday end from everything from identifying the products that you want to being able to, We have some of the highest security And what's next with you guys in Cuba? So first of all, with Dropbox, we're just excited to be part of an enormous community of over Yeah, I think everybody has a DROPBOX account on A because of the benefit it brings its customers, but also with all the great features that Cooper's coming In the experience of that, they actually adopted. All right, we'll see you next.
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